2019 SUBARU Ascent Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
426
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
123 complaints
I have a 2019 Subaru Ascent Limited model with 96,xxx miles as of January 2025. In 2023, there was a safety recall for the PTC heater ground bolt sent first class mail for multiple year Ascent models. This recall was completed by local subaru dealership on 3/27/2023 stating "WRL 22 completed. Removed ground bolts and cleaned threads. Found no signs of heat damage. Removed and replaced bolts." Move forward to Saturday, [XXX]. I remote started vehicle from inside the house while on vacation in Bristol Tennesee. Car was running for roughly 5 minutes, when fire alarms inside the house starting going off. Seemed odd considering nothing was going on inside. Walked inside to see large amounts of white smoke coming from the windows of the Ascent. I was able to jump into the car and turn the engine off. I opened all 4 doors to let the car air out. I checked the engine, nothing seemed off. I then turned my attention to the air cabin filter, everything seemed normal as well. After the engine cooled and aired out, there is smoke damage to the vehicle. I was able to transport the car safely to Wallace Subaru which was less than 0.25 mile from our airbnb. I was quickly notified by the service technician that the car is not safe to drive until it was fixed. After further investigation, it was found that the PTC ground bolt has failed again, and this time melting the wiring harness and bolt around it. This was right next to the carpet and put my life as well as my wife, who is [XXX] and my [XXX] daughter. Thankfully we weren't in the vehicle when this occurred. There was no warning. No check engine light, nothing. No other issues leading into the incident. Car is still parked in Bristol TN at the dealership and I am 5 hours away in Lexington KY. Subaru has been uncooperative with this situation and is avoiding talking to me or making this situation better. I literally have no answers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 27, 2025
We have had to replace battery twice and had to have auto club give us a jump start multiple times. We drive this vehicle once or twice a month, but something is causing battery to run down way to fast. Manufacturer claims we need to drive more often. I have always had one car, that burned to much fuel, and was used as an occasional vehicle, but never had this type of problem. Something needs to be provided so that battery does not leak power when it is a low use car. I don’t want the internal lights to turn on when I walk by, or for it to access the internet. I believe that this leaves us vulnerable to non-availability at a critical time. We are planning a multi-week trip and have no idea if car will start when we return. Nor is their a way to disconnect unneeded activity that is draining battery.
Dec 10, 2024
Car battery died in store parking lot. Low mileage (24,000). I do lots of short trips and this is a reported problem for 2019 Subaru Ascents. I had to wait 2 hours for someone to bring a charger to drive to auto parts store fire replacement battery.
Dec 26, 2023
Battery keeps dying.
Dec 16, 2023
Rear lift gate drains battery to the point where the vehicle won't start. The tailgate will beep three times, but will not open. Within 24 hours, the battery is insufficient to start it. You have to do a manual override to open the lift gate. The battery, starter and alternator were all tested and had no issues. I have to keep a jump pack in the car as the issue has become more frequent. The local Subaru dealership in Mequon, WI said they would replace the battery, but won't replace the module identified in a technical service bulletin for no charge: https://static.nhtsa.gov/odi/tsbs/2019/MC-10163522-0001.pdf This seems to be a very common problem with the MY19 Ascents.
Aug 10, 2023
+ 118 more complaints for this component
VISIBILITY/WIPER
60 complaints
Subaru windshild in my 2019 Ascent have been replaced twice in 30,000 miles due to very inadequate glass. I'm struggling to get Subaru to acknowledge their responsibility to replace this current cracked windshield with a new part, as per my reading of a settlement that they should be following [XXX] ). They are currently trying to send me to a 3rd party repair business to do the repair, but supposedly they have fixed the part on more recent versions of the car. By comparison, I had a Toyota Highlander for 11 years and never once had to replace the windshield glass. Yes, it took a beating, but never once cracked like this glass does. It's not up to the task, and clearly dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Feb 18, 2025
The windshield cracked with no obvious damage. The crack did not start at a chip. Cracked while not driving and no recent rock hits.
Dec 31, 2024
Yesterday I got in my vehicle first thing in the morning and there was a crack at the bottom of my windshield. I’m not parked anywhere near anything that could’ve caused a crack, so it appears to have just randomly cracked for no reason. This morning as I’m just sitting at the bus stop with my kid the crack got a little bigger.
Oct 23, 2023
Windshield broke for no reason. Crack not associated with any damage or weather incident.
Jul 20, 2023
Sunroof glass broke. No apparent reason.
Jul 20, 2023
+ 55 more complaints for this component
POWER TRAIN
58 complaints
Over the past few months the transmission has started randomly refusing to engage. When entering the expressway, you will press the accelerator, and the engine will rev and the vehicle will not accelerate at all. Then you let off the accelerator, let the engine RPM drop back down to idle, and press again and it will accelerate. This has happened 3 times in 2 months. Subaru is refusing to replace the transmission because their tech cannot personally reproduce the problem on demand, even though they have voluntarily extended the warranty on this model transmission due to slippage issues. They are instead going to change the transmission fluid, which has less than 1/2 the mileage for a typical fluid service, to mask the issue, risking the safety of passengers.
Dec 02, 2025
While driving on the highway, my vehicle suddenly lost the ability to accelerate—this is the second time this has happened, with the first incident occurring in June 2022. Each time I bring the car to the dealership, I’m told that because the issue cannot be recreated on the spot, despite codes that are warranted for the QMR to be done they’re unable to inspect or apply the WRK-21 procedure to replace the transmission under warranty. Despite this, my car consistently slips during normal driving conditions. It shudders and surges unpredictably while accelerating in traffic, creating an extremely unsafe situation. Most recently, I was driving with my children when the car failed to accelerate as I attempted to merge across four lanes of highway traffic. I had to coast until I could safely pull over. On other occasions, the vehicle has jolted forward unexpectedly, nearly causing collisions and forcing me to slam on the brakes. This issue is not only recurring—it is dangerous. I am requesting that it be taken seriously and addressed appropriately under warranty.
Jul 20, 2025
I purchased the car brand new in 2019. Shortly after purchasing, the transmission started having hesitation and slipping. I took the car back to the Subaru, and they replaced the transmission under warranty. Unfortunately, they replaced it with another full transmission, and very shortly there after, they had to replace it again. Unfortunately, they replaced it with another faulty transmission and now it is at 150,000 miles and needs another transmission. No one offered me to buy back my car with a second transmission replacement. I was told I was trying to scam a new transmission from Subaru. For this third transmission, I had it verified by an independent shop. I have placed a complaint with Subaru and ask them to buy back my vehicle and I have been told it’s unlikely to happen. I am worried about what will happen when the transmission goes out while I’m driving 70 miles an hour down the highway. This is a pattern in the warrants consumer protection. Many other car companies have stopped. Trying to make this CVT because it kept having problems..
May 16, 2025
When trying to maintain highway speeds (65 to 70 MPH) and driving in mountainous terrain of Pennsylvania, Maryland, or New York, the vehicle will shudder as if it is loosing power. The vehicle will rapidly loose speed. No warning code is issued. The only way to solve issue is depress the pedal to increase the RPMs. Took vehicle to dealer and reported that it felt as if the CVT chain was slipping. They said they could not recreate and there was no code.
Mar 30, 2025
Transmission belt broke while driving resulting in a catastrophic failure.
Mar 02, 2025
+ 53 more complaints for this component
UNKNOWN OR OTHER
30 complaints
All of a sudden my vehicle accelerated after placing it in reverse with my foot on the brake. There was a screeching sound and I immediately shifted into (at least) Park. In attempting to exit my garage again, it repeated the same events. I parked the car and never did leave my residence. No dash lights etc. I am afraid to now drive this vehicle. This occurred several days before this mentioned event, but responded OK the 2nd time. In May of 2025 I actually crashed into a car across the street from this happening. Others are definately at risk. This actually occured twice during my 1st year of ownership, but was overlooked until now. I intend to take it to my dealer and have my vehicle inspected. There were no warning lamps etc.
Jul 07, 2025
As a veteran and spouse of an active duty service member, we are currently fulfiling our overseas tour in South Korea. We were notified of the recall of our Subaru Ascent and made contact with Subaru via email for guidance on how to proceed as we are not within the continental United States. My email to them was as follows: Our family is currently stationed overseas in South Korea. Our family has been stationed here the past two years and will be completing an additional duty of two more years here in service of our country. I previously contacted Subaru addressing the concern of the Recall for our PTC Heater Ground Bolt which has been found to be unsafe and can lead to the vehicle catching on fire. It was disheartening to be told we could not be offered assistance as Subaru only services those in the U.S. Subaru prides itself as providing one of the safest vehicles for families on the market which is why we chose Subaru. What can be done to assist us? I look forward to hearing back soon. Subaru responded with: Thank you for reaching out to Subaru of America. Regrettably Since we do not have a reciprocal agreement with Korea we would not be able to assist with the repairs until you return to the states. I do apologize as there would be no other loopholes that we will be able to provide to have the repair done. If fyou have any further questions, you can always give us a call back or email back in as well. Hope you have a good day ahead. We will not be able to ship our vehicle until all recalls have been fixed especially as this specific recall does come with a noted safety risk by Subaru and is as follows: This potential condition may result in the melting of the ground terminal and surrounding components when the PTC heater is in operation, increasing the risk of a fire. I am submitting a claim to acquire assistance as to how to proceed. -thank you.
Jun 27, 2025
My 2019 Subaru Ascent windshield cracked from no apparent reason while driving on freeway. There was a loud bang sound and there is a circular crack quite symmetrical in the middle of the windshield. The diameter of the circular crack was ~2 inches wide. There is no hairline fracture. In recollection, it didn't feel like there was any rock or particle that ricocheted off the windshield. It felt more like it cracked on its own.
Sep 04, 2023
Blue smoke and hesitation as if motor will turn off. Blue smoke upon turning suv on.
Jul 16, 2023
A/C Pipe Evaporator refrigerant leaking
Apr 13, 2023
+ 25 more complaints for this component
SERVICE BRAKES
14 complaints
The break pads had to be renewed after 2.5 months because the ABS was engaging every time I used the breaks. At all speeds. 84,000 miles
Sep 12, 2025
Front brakes squealing at low speed stops. This was confirmed at the dealership when pulling into the service department. And, severe vibration and shuttering in the steering wheel and break pedal when applying brakes at high speeds. This could not be replicated at the dealership. Dealership inspected front brakes and 're surfaced front rotors twice during same visit. Same symptoms still occur. No visual early warning signs are or were present.
Jan 30, 2022
I HAD BRAKES REPLACED IN DECEMBER 2020 WITH 50,000 MILES ON THE CAR. FOR THE LAST FEW WEEKS, I HAVE NOTICED WOBBLING/PULSING WHEN I PRESS ON THE BRAKE. SUSPICIOUS THAT IT WAS THE ROTORS, I HAD THE MECHANIC WHO WAS DOING MY 60,000 MILE SERVICE CHECK THE ROTORS. HE LET ME KNOW THAT THE ROTORS AREN'T EVEN CLOSE TO BEING WARPED. I CALLED SUBARU OF AMERICA WHO IN TURN TOLD ME THAT THIS WAS A "NEW" PROBLEM WITH A "NEW" LIMITED AVAILABILITY PART THAT JUST CAME OUT IN THE PAST TWO WEEKS. BOTH SUBARU OF AMERICA AND THE SUBARU DEALERSHIP I DEAL WITH SAY THIS IS UNDER NORMAL WEAR AND TEAR AND THEY WILL NOT REPLACE IT UNDER WARRANTY. I UNDERSTAND THAT BRAKES ARE WEAR AND TEAR, BUT I ALREADY REPLACED MY BRAKES AND PAID FOR THOSE OUT OF POCKET. IT IS NOT MY FAULT THAT THERE IS AN ISSUE WITH THE MANUFACTURING OF REPLACEMENT BRAKES TO WHERE THE CAR HAS THIS PROBLEM. SINCE IT IS THE BRAKING SYSTEM, IT COULD OBVIOUSLY BE A SAFETY ISSUE. THEY WANT ME TO PAY OUT OF POCKET FOR THIS BRAKE PAD KIT (TO THE TUNE OF $200+ AFTER LABOR) WHEN ALL I DID WAS REPLACE THE BRAKES WITH WHAT THEY CAME UP WITH. IF THAT PART IS WRONG, SUBARU NEEDS TO TAKE CARE OF IT.
Apr 29, 2021
BRAKES SHOOK VIOLENTLY AT HIGHWAY SPEED AND WHILE DESCENDING MOUNTAIN. TOOK TO DEALER AND THEY SAID THIS IS A KNOWN ISSUE. HAD TO REPLACE BRAKES AND ROTORS ON ALL 4 WHEELS. ASCENT HAD ONLY 7600 MILES. VEHICLE NEEDS TO BE RECALLED AND RETROFITTED WITH NEW BRAKES/ROTORS THAT CAN HANDLE THE DEMANDS/WEIGHT OF THE ASCENT.
Nov 27, 2020
AT ABOUT 13,000 MILES THE VEHICLE SHOWED SYMPTOMS OF WARPED FRONT ROTORS. THEY WERE MACHINED SMOOTH. AT 21,000 MILES THE SYMPTOMS RETURNED AND THIS TIME THEY FRONT ROTORS AND BRAKE PADS WERE REPLACED. THE VEHICLE NOW HAS 32,000 MILES AND IS PRESENTING WITH THE SAME SYMPTOMS. THE SYMPTOMS ARE: SHAKING WHEN BRAKING AND A NOTICEABLY DELAYED STOPPING TIME.
Oct 27, 2020
+ 9 more complaints for this component
ENGINE
13 complaints
The Y pipe that connects the exhaust from the engine to the turbo charger, has cracks from poor welds. It happened 8-12 months ago we started to notice that during warm up our Ascent would sound real loud then quiet down once it warmed up. We didn’t know there was an issue as there were no lights that came on and we had no loss of power or MPG. The safety issue would be that we finally took the car in once we started to smell exhaust fumes coming from the car that we would start to smell from inside the car. We had to start to air out the car after warming up if we couldn’t immediately drive away once started. We contacted Subaru and they offered a partial credit for a repair but after researching I have seen they have had recalls in the past regarding similar cracked Exhaust manifolds on another model car.
Dec 17, 2024
During an inspection at the dealership in December 2023, the tech found the oil pan to be leaking. It was resealed during the same visit. Approximately 8 months later, the same problem was found again at the dealership. It was again resealed. Upon further research, this appears to be a recurring problem on similar vehicles.
Sep 10, 2024
Clouds of smoke at startup scince car was new.
Sep 02, 2023
Battery draining problem
Jul 29, 2023
Transmission slipping especially while climbing an incline though it’s happened while on flat surface accelerating
Feb 07, 2022
+ 8 more complaints for this component
VISIBILITY
13 complaints
The contact's wife owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, a crack was seen forming from above the rear-view mirror. The contact stated that there were no impacts to the windshield to cause the crack. The contact stated that the crack was expanding and extending down near the hood of the vehicle. The vehicle was not taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
Feb 27, 2023
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact stated that repair was performed; however, the windshield had started to crack at the point of the repair. The contact was advised by the glass repair shop that the windshield needed to be replaced. The windshield was not replaced. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.
Sep 21, 2022
The contact owns a 2019 Subaru Ascent. The contact stated while driving at an undisclosed speed, a small rock struck the passenger’s side windshield causing a crack. On another occasion, the contact stated that she heard a pop and saw a small crack on the driver’s side windshield. The contact was unsure what caused the second crack. The dealer was contacted and referred her to a third-party windshield repair facility. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 54,000.
Sep 12, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that the driver’s side door window cracked without warning or impact. The vehicle was taken to the local dealer where it was diagnosed and determined that the window needed to be replaced. The vehicle was repaired. The contact stated that 6-months later, while his wife was utilizing the vehicle, she noticed that the front windshield had cracked without impact or warning. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 50,000.
Aug 23, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that upon entering the vehicle, he noticed a horizontal crack on the lower driver’s side windshield. The contact stated that there was no impact on the windshield to cause the crack. The contact had the vehicle repaired through his insurance company by an independent mechanic. Recently, the same failure occurred in the same spot as before. Neither the dealer nor the manufacturer had been notified of the failure. The contact stated that the failure obstructed his vision while driving. The vehicle had yet to be repaired. The failure mileage was approximately 25,000.
May 18, 2022
+ 8 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
10 complaints
The battery is draining so quick that the car doesnt start at all. The battery drained completely in 3 days and it’s happening more often.
Aug 16, 2025
I parked my Ascent rear facing inside of my garage to unload my groceries. When i opened my hatch at the front button, the hatch only opened halfway. The hatch would not close with the push of the button and had to be closed manually. Once I returned to my Ascent to go somewhere, the hatch sensor beeped repeatedly, while driving, until coming to a complete stop. Once driving continued, the sensor continued beeping. This occurred with two straight vehicle drives. The entire course of the drive. I parked the Ascent in my garage and returned to the car the next morning and the Ascent would not start. AAA came to do a jumpstart with no remedy. We replaced the battery with a new, borrowed battery and the car started immediately with no beeping. We charged the old battery and replaced the new battery and the Ascent had no other issues, including easy startup and no beeping. There were no warning lights for any of the issues including the hatch or the battery.
Mar 14, 2023
My vehicle won’t stay charged. We replaced the battery and still every single time I go out to start it it’s completely dead and I have to get it jumped.
Jan 15, 2023
Spent 5 hours at a tailgate/beach event with the rear lift gate open. I made sure that interior lights were off to avoid draining the battery with the lift gate open. When we were ready to leave, the car battery was dead. We were panicked because we have a 5mo old and had to track down another driver to borrow jumper cables. Once home, we discovered that the lift gate will always draw power from the battery unless you trick the hatch lock with an off-market device or carabiner clip.
Apr 26, 2022
Have had to jump my battery start using a portable power supply at least 4 times. Various reasons, such as leaving the back hatch open for extended periods, leaving the accessories on for a little over 15 minutes etc. At times it appears to struggle to start as though the battery has not fully charged. These incidents has been happening shortly after the vehicle was purchased. They are happening less to date because I'm aware that i cant use ANY accessory for an extended period because of the risk of a dead battery.
Jul 15, 2021
+ 5 more complaints for this component
SUSPENSION
7 complaints
We observed Subaru Ascent 2019 (Limited) car handling poorly over bumpy areas, especially over bumps on turns even at speeds under 40 mph. Car feels as if it is loosing contact with the road. It is also jarring over bumps even while driving straight. In wet conditions, I do not know if I will be able to stop within the proper distance. We took the car to the dealer, that indicated front struts needed replacement. They could not provide an estimate of when struts would be available -- this was over one month ago. I am uncertain if a repair is possible to correct this apparent safety issue.
Nov 21, 2024
My Ascent is primarily driven in the city of San Francisco, a fairly hilly city. We have had issues with the suspension on this vehicle in the past, and I will need to install my third pair of struts in the coming weeks (the parts are currently on backorder). The CVT has also been replaced on the vehicle. The tires are routinely rotated, and we keep up with the maintenance schedule. We were driving home after dropping our daughters at school and while accelerating up a hill heard a crack. We immediately pulled over, and saw that the lower control arm had sheared.
Nov 18, 2024
There is a knocking or clunking noise at low speeds during and after turning in the front driver's side of the vehicle. Car has 17,500 miles on it. Assembled inspection suggests that tie rod (inner and outer), ball joint, stabilizer links are all intact and functioning properly. No loose components or fasteners. All bushings appear firm and intact. There is an apparent [XXX] ), though seemingly unreported issue with the front-end suspension system that dealerships and service techs can't seem to diagnose. At best, noises go away for a period of time then return. If it's an issue with a wear component then it may be that the OEM parts are deficient for use on this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Aug 15, 2024
The front suspension is making a clanking noise. Inspection of the front strut towers tops shows an interior separation of the rubber in the Strut bearing at 63k miles. There is also a noticeable difference between the left and right side relative to the components present. The space at the drivers side which is making the noise has a bigger separation in its components when the wheels are in a straight ahead position. The failure of this component can cause a catastrophic accident.
Apr 17, 2024
While driving, the rear right suspension trailing arm got sheared/broken apart into 2 pieces at about 1 inch away from the bushing and the welded spot. The car lost control while breaking.
Jul 06, 2023
+ 2 more complaints for this component
ENGINE,FUEL/PROPULSION SYSTEM
6 complaints
My vehicle smokes when starting it. A lot of white smoke that can fill a parking lot. The smoke has a strong chemical smell.
Mar 02, 2025
They have not have remedy for a long time!
Jul 22, 2022
DARK GRAY-BLUE SMOKE FROM THE EXHAUST ON START-UP, LASTING FOR SEVERAL MINUTES. LARGE PLUMES WITH STRONG NOXIOUS ODOR. SMOKE AND FUMES HAVE TRIGGERED SEVERAL SEVERE ASTHMA ATTACKS. NOTED ON MOST DAYS, SINCE VEHICLE WAS PURCHASED NEW IN APRIL 2019. FUEL EFFICIENCY IS FAR LOWER THAN THE 21-27 MPG CLAIMED BY SUBARU. ACTUAL AVERAGE IS 14 MPG.
Mar 04, 2021
MY FUEL PUMP WAS REPLACED (ACCORDING TO THE DEALER) BASED ON THE MOST RECENT RECALL. HOWEVER NOW IT IDLES AND RUNS ROUGH JUST A SHORT TIME AFTER THIS SERVICE. I RECENTLY READ THERE IS ANOTHER LAWSUIT OR ISSUE WITH THIS FUEL PUMP AND THE SYMPTOMS ARE THE SAME.
Oct 11, 2020
FRESH FUEL SMELL FROM THE VEHICLE (ENTERING THE CABIN WHILE DRIVING AND UPON PARKING). UPON ARRIVING HOME YESTERDAY, THE SMELL WAS STILL VERY STRONG. I WENT A STEP FURTHER AND PULLED THE OIL DIPSTICK TO CHECK THE LEVEL AND TO SEE IF THAT'S WHERE IT WAS ORIGINATING FROM. SURE ENOUGH, THAT IS WHERE I AM SMELLING IT. I WENT SO FAR AS TO WIPE OFF THE DIPSTICK AND CHECK ONCE AGAIN WITH THE SAME RESULT. I ALSO NOTED THAT THE OIL LEVEL IS WELL ABOVE THE HIGH MARK. MY MAIN CONCERN IS THE RISK FOR DAMAGE TO THE ENGINE GIVEN THAT IT APPEARS THAT FUEL IS MIXING IN WITH THE OIL.
Jan 15, 2020
+ 1 more complaint for this component
POWER TRAIN,ENGINE
6 complaints
Purchase the car two weeks ago the first night on the way home it was acting up just like it did when I test drove it and was told by the BMW dealership Aristocrat Motors in Topeka Kansas that they would fix anything that was wrong with it. On the way home I realized I didn't think it would make it back the 60 miles so I took it to Olathe Subaru they informed me that it had had transmission problems reported by the previous owners but their technician couldn't get it to do it again so the people just traded it in instead and then I got the car without them getting the transmission fixed or whatever was wrong. They are actually waiting on Subaru of America to respond to tell them what needs to be done to the car and in the process I have been two weeks with little information of what's going on. I feel the recall should have been done and the car is still a good car it just needs to be repaired correctly. Thank you for your response I look forward to hearing from you please help.
Aug 23, 2024
2019 Subaru Ascent was taken to mechanic due to jolting between 1000RPM and 1500RPM. Car was not throwing any code. Mechanics then did other test and it was determined the transmission is failing. Car only has 70,000 miles on it. Also, when car is started at times, there is a very prominent cloud of smoke that comes from the exhaust.
Nov 12, 2023
As I am going up a hill I will be pushing on the gas and the engine will rev up loudly and the rpm will increase but the vehicle speed won’t increase or it decreases as I’m trying to accelerate. This is dangerous because the people behind me are expecting me to be speeding up to go up the hill but my vehicle will be slowing down and won’t let me increase speed. It has been to the dealer multiple times and they say they can’t find nothing wrong. We drove the mechanic around and it did the exact same thing I explained and he still said they couldn’t find anything wrong with it. I know this isn’t normal because when we first bought it, it did not drive like this. I’ve also had multiple people tell me they are experiencing the same exact issues. This has been going on for about a year now. It also has been doing a few other things as well.
Jan 13, 2023
On Friday, June 28th, we were driving the Ascent, towing our 4100 lb. camper from Tehachapi, CA, headed north toward Las Vegas. When we stopped for gas in Tehachapi, we checked all fluids including the oil. Then at about 86 miles outside of Las Vegas coming up a steep grade in hot conditions, we hear a noise that sounded like it could be valve flutter. We drove for another minute (there was no shoulder), and noted that no warning lights were on. Then we heard a louder knocking sound and saw the oil temp indicator start moving quickly to hot, and immediately pulled off onto the shoulder. After our tow to the Las Vegas Subaru dealer, it became apparent that the battery was also dead (this was the second battery replaced under warranty, and we have had to jump both batteries at least monthly over the last 2 years). Last Monday, June 14, Subaru notified us by phone on a recorded line that the investigation had concluded. They determined towing excessive weight to be the cause of the engine failure (thrown rod). We verified the make and model and registration of our camper with Subaru, which at a dry weight of 4134 pounds, is 100 lbs. less than the Airstream used in Subaru's promotional materials. We disclosed to Subaru that the camper has few miles on it and we tow with empty tanks and less than 100 pounds of cargo (2 adults and one toddler). We also told them that on our two prior trips towing, the transmission has revved frequently and it sounds like it can't find the right gear. Subaru has not provided us a copy of either inspection report, and we have been without the vehicle for nearly a month. We are asking Subaru to repair the engine under warranty (39k miles). This sudden failure put our family's safety at risk. We were forced to stop the car in the middle of a high-speed highway without safely moving to an exit- we waited in excessive heat, barely off the road in deep sand without a shoulder for an hour- we were almost hit by a semi truck as we braked.
Jun 21, 2021
CHECK ENGINE LIGHT - DIAGNOSIS ' VEHICLE LOSES POWER AFTER RAPID ACCELERATION ABOVE 45MPH. A WHOOSHING SOUND OCCURS AND THEN ACCELERATION IS LIMITED. ALL WARNING LIGHTS FLASH INCLUDING 'CHECK ENGINE.' THIS HAS OCCURRED ONCE ABOUT A MONTH AGO AND DIAGNOSED AS A POORLY REPLACED GAS CAP'ALTHOUGH IT WAS ACTUALLY ON SECURELY. IT OCCURRED 2 WEEKS LATER 3 MORE TIMES WITHIN TWO DAYS. I BROUGHT IT IN WITH THE LIGHTS ON AND ISSUE STILL OCCURRING TO SUBARU PACIFIC. THEY CLEARED CODES AND TRIED TO RECREATE ISSUE WITHOUT SUCCESS. THEY RELEASED THE CAR BACK TO ME AFTER CORPORATE DEFERRED TO THEM. UPON DRIVING OUT OF DEALERSHIP, THE SAME THING HAPPENED ONLY AFTER ACCELERATION ABOVE 18 MPH'ALL WARNING LIGHTS BACK ON AND SPUTTERING/JERKING/LOSS OF POWER. WHOOSHING SOUND. DEALER IS IN POSSESSION OF THE CAR AGAIN TO LOOK INTO IT. ALSO, THERE TENDS TO BE A GREY-BLUE HUE TO THE EXHAUST EACH TIME CAR STARTS.
Feb 07, 2020
+ 1 more complaint for this component
AIR BAGS
6 complaints
The contact's wife owns a 2019 Subaru Ascent. The contact stated that the front passenger’s seat air bag sensor would intermittently fail to recognize his granddaughter seated in the passenger’s seat. The vehicle was taken to a dealer where the air bag switch was recalibrated; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 37,097.
Mar 29, 2023
My fiancé and I driving down my driveway when I noticed my dogs were out, I stopped the car, put in park and got out, closing the door behind me. Unbeknownst to me the driver side impact airbag deployed causing my fiancé to loose hearing temporarily and obviously leaving her in shock. Corporate Subaru Of America did a 4 month investigation and told us we had to have shift a foreign object in the door (which we did not). We asked for a report on what happened and they refused. We asked for them to put in writing the exact words they used when they called us and verbally told us their findings and they refused that as well. My thought is if they have nothing to hide then why can’t we have in writing the exact same thing they told us over the phone.
Aug 12, 2022
TL* THE CONTACT OWNED A 2019 SUBARU ASCENT. THE CONTACT STATED WHILE DRIVING AT 35 MPH THE CONTACT CRASHED THE VEHICLE WITH ANOTHER VEHICLE HEAD ON. UPON IMPACT NO AIR BAGS WERE DEPLOYED AND SOS EMERGENCY DID NOT WORK. 4 PERSONS WERE INJURED IN THE IMPACT WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO INSURANCE LOT, WHERE IT WAS DIAGNOSED WITH BEING TOTALED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *DT*JB*DT CONSUMER STATED THERE WAS MULTIPLE FAILURES.*JB*JB*JB
Mar 01, 2021
I WAS REAR-ENDED REALLY BAD AT 35+ SPEED OF RESPONSIBLE PARTY, WHILE I WAS AT FULL STOP. IMPACT TOTALED MY VEHICLE, BUT THE AIRBAG DID NOT DEPLOY. SUBSEQUENTLY, I HIT A STEERING WHEEL WITH MY FOREHEAD AND SUFFERED ONLY A CONCUSSION, LUCKILY.
Jan 09, 2020
INTERMITTENTLY, APPROXIMATELY 50% OF THE TIME, A PASSENGER SITTING IN THE PASSENGER SEAT DOES NOT TRIGGER THE AIR BAG SIGNAL TO "ON". WHEN THIS STATE OCCURS, IT PERSISTS THROUGH THE PASSENGER EXITING THE VEHICLE AND RE-ENTERING AND THROUGH THE CAR BEING TURNED OFF AND THEN BACK ON. HOWEVER, THE PROBLEM MAY GO AWAY HOURS LATER OR THE NEXT DAY WHEN WE RESTART THE CAR. WE HAVE NOT WITNESSED THE AIR BAG SUDDENLY ENABLING MID-RIDE AND WE HAVE NEVER SEEN THE AIR BAG WARNING LIGHT DISPLAYED. THE PASSENGER IS A FULL-SIZED WOMAN. HER CLOTHING IS TYPICALLY DRY AND THERE IS NO CELL PHONE ON THE SEAT. (WE ARE AWARE THAT THERE HAVE BEEN REPORTS THAT MOISTURE AND ELECTRONICS CAN AFFECT THE SENSOR FOR THE ODS ON SUBARU VEHICLES). WE UNDERSTAND THAT THERE ARE CURRENT CASES UNDER INVESTIGATION FOR SIMILAR PROBLEMS IN THE SUBARU FORESTER. THIS HAS BEEN REPORTED TO OUR SUBARU DEALER (MICHAEL'S SUBARU OF BELLEVUE). WE HAVE BROUGHT THE VEHICLE IN FOR THIS FOUR TIMES IN TOTAL, AND IT HAS STAYED AT THEIR FACILITY FOR A WEEK TWICE. THEY HAVE BEEN UNABLE TO REPRODUCE THE PROBLEM. HOWEVER, THEY WILL VERIFY THAT ON ONE OF THE VISITS THE SENSOR WAS IN THE INCORRECT STATE (NOT ENABLED) WHEN WE BROUGHT IN THE VEHICLE AND THEY READ THE CODE. THEY ALSO SAW THAT THE PASSENGER EXITING AND RE-ENTERING THE VEHICLE DID NOT ENABLE THE AIR BAG, NOR DID TURNING THE VEHICLE OFF AND ON AGAIN.
Nov 12, 2019
+ 1 more complaint for this component
STRUCTURE
5 complaints
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.
Aug 17, 2023
I am currently replacing my 3rd front windshield in 11 months on my 2019 Subaru Ascent (First 8.19.21, Second: 4.15.22; Third was replaced 7.5.22) from a simple rock chip. Within minutes of occurring the chip leads to significant cracking and the inability to navigate safely. It is my understanding that a class-action lawsuit has been filed on behalf of Subaru Ascent owners due to this very issue. It is my understanding Subaru is aware of their windshields being designed at an angle making them susceptible to frequent breaking.
Jul 05, 2022
2019 Subaru Ascent purchased new. Auto has about 25,000 miles on it now. When driving at highway speeds the hood vibrates and shakes especially when there is a crosswind. This will damage the latch and cause the hood to fly open when driving at this speed which cold be dangerous. Called two Subaru dealers and they say that is normal. I have owned several cars and this is not normal.
Dec 28, 2021
THE HOOD OF THE CAR POPPED UP TWICE WHEN DRIVING INTO A HEAD WIND ON THE HIGHWAY. IT SUDDENLY POPS UP AN INCH OR TWO AS IF IT IS ABOUT TO OPEN. THIS HAPPENED ON OUR FIRST TRIP ON THE INTERSTATE. I TOOK IT IN - THE DEALER COULD FIND NOTHING WRONG - AND ADJUSTED THE BUMPERS. THE NEXT TRIP DRIVING 65 INTO A CROSS WIND IT POPPED UP AGAIN. WE HAD TO STOP BOTH TIMES TO CLOSE THE HOOD AND WERE RELIEVED IT DID NOT COME ALL THE WAY UP. I WONDER IF THE LATCH IS NOT SUFFICIENT FOR THE DESIGN TO HANDLE A STRONG WIND. *TR THE CONSUMER REQUESTED TO WITHDRAW COMPLAINT STATING THAT THE LATCH DID NOT COME UNDONE. THE HOOD OF THE VEHICLE FLEXED UP AFETR BEING BLOWN BY STRONG WIND. *JS
Apr 07, 2020
WHEN THE VEHICLE IS STOPPED WITH THE PARKING BRAKE SET, THE REAR DOORS CAN NOT BE OPEN FROM THE REAR DOOR HANDLE. THE CHILD PROOF LOCK IS NOT SET. YOU HAVE TO PRESS THE UNLOCK BUTTON ON THE FRONT DOORS SO THE REAR PAX CAN EXIT. TO ME THIS IS A SAFETY ISSUE BECAUSE IN AN EMERGENCY WHEN EVERYONE NEEDS TO EXIT QUICKLY, ONE HAS TO REMEMBER TO UNLOCK THE DOORS FROM THE FRONT DOOR UNLOCK SWITCH TO LET THE REAR PAX OUT. SUBARU TELLS ME THAT IT'S NORMAL, AND I THINK IT SHOULD NOT BE NORMAL. THIS PROBLEM HAPPENS ALL THE TIME. THE DOORS LOCK AUTOMATICALLY ONCE THE VEHICLE STARTS MOVING. I PUT TODAYS DATE AS WHEN THIS HAPPENS SINCE THERE IS NO "ALL THE TIME".
Jan 21, 2019
STEERING
4 complaints
steering wheel drifting to the right, wabbly, unstable car dealer AppleFord in MD) checked and stated on Saturday August 13, 2022 that no problem with car, i am still having this problem, called Subaru at 844-373-6614, talked to Alex and issue Case #220815-22645 i am not comfortable to drive this car with issue, please advise
Aug 15, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that while in the middle of an intersection, the power steering assist failed as the power steering disabled warning message appeared on the instrument panel. The contact had to use excessive force to complete the turn as several other unknown warning lights illuminated. After she pulled over, the contact was able to resume normal driving after the vehicle was restarted. The contact then called the dealer who informed her to bring in the vehicle to be inspected. The vehicle remained in the possession of the dealer and was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,000. The VIN was not available.
Sep 29, 2021
I HAVE THE SAME STEERING TROUBLE'S AS THE COMPLAINT FILED ON MAR. 03/19. I WAS TOLD AT THE DEALERSHIP THAT THE LANE ASSIST HAS SOME STEERING CONTROL. (COMPUTER STEERING ME) THEY ALSO SHOWED ME HOW TO TURN LANE ASSIST OFF. I DID NOTICE THE DIFFERENCE IN CONTROL. NOW A FEW WEEKS INTO DRIVING WITH THE LANE CONTROL OFF, THE CAR HAS RETURNED TO CORRECTING ITSELF AND CONSTANTLY TELLS DRIVER THAT THIS SYSTEM HAS BEEN TURNED OFF. HAS SUBARU MADE A BOEING MISTAKE?
Oct 23, 2019
WHILE DRIVING AT HIGHWAY SPEED THE STEERING WHEEL WILL JERK SLIGHTLY ONE DIRECTION OR THE OTHER FOR WHAT I AM ASSUMING ARE SMALL IMPERFECTIONS IN THE ROAD. NOW THAT I'VE HAD THIS VEHICLE FOR 6 WEEKS, I HAVE FOUND THAT THIS HAPPENS FREQUENTLY AT HIGHWAY SPEEDS
Apr 18, 2019
POWER TRAIN,ELECTRICAL SYSTEM
4 complaints
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced. The failure mileage was approximately 53,000.
Nov 29, 2021
ON 24TH DECEMBER VEHICLE IN MOTION ON A HIGHWAY WHINING NOISE OBSERVED AND TRANSMISSION DISENGAGES, RPM INCREASED. IN A FEW SECONDS TRANSMISSION ERROR MESSAGE FLASHED IN CONSOLE, IN ADDITION CHECK ENGINE LIGHT COMES ON AND ALL DRIVER AIDS DISABLED, STRUGGLED TO TAKE CONTROL AND PULL OFF HIGHWAY SAFELY. VEHICLE 20 MONTHS OLD LESS THAN 20,000 MILES. SECOND INSTANCE OF TRANSMISSION FAILING AFTER WUV07 RECALL COMPLETED IN JANUARY 2020. !ST INSTANCE OF TRANSMISSION FAILURE IN CITY STREETS @35MPH SIMILAR BEHAVIOR TRANSMISSION LIGHT, CHECK ENGINE LIGHT AND DRIVERS AIDS DISABLED, INCORRECTLY DIAGNOSED BY MASTER TECHNICIAN AS VALVE BODY FAILURE AFTER THE WUV07 RECALL THE FUEL EFFICIENCY ALSO DROPPED. A COUPLE OF DAYS PRIOR TO 24TH DECEMBER CONTACTED SUBARU OF AMERICA ABOUT A SHUDDER NOTICED OBSERVED WHILE DRIVING. ENCLOSED IMAGE HAS REPAIRS RELATED TO TRANSMISSION, IN ADDITION DURING THE 2ND REPAIR THE STARTER ALSO FAILED AND STARTER WAS ALSO REPLACED. IN CONCLUSION TWO UNSAFE TRANSMISSION FAILURES IN MOTION AFTER WUV07 RECALL.
Jan 16, 2021
CAR WAS SHAKING WHILE IDLING/ SHIFTING HARD/ STUDDERING WHILE TRYING TO SHIFT AND NOT SHIFTING WHILE GOING UP AN INCLINE. THE TRANSMISSION WAS DAMAGED FROM THE SLACK IN THE CVT BELT AND NOW HAS TO BE COMPLETELY REPLACED. ALSO THE BATTERY DIED. NO DOORS WERE LEFT OPEN AND NO LIGHTS WERE LEFT ON. NO REASON TO HAVE A DEAD BATTERY OTHER THAN A LARGE PARASITIC DRAIN WHILE THE CAR IS OFF.
Jan 16, 2020
ISSUE #1: TRANSMISSION. STARTING AROUND 8000 MILES, A LOUD SQUEALING SOUND WOULD OCCUR PERIODICALLY DURING AUTOMATIC SHIFTING. AT FIRST IT WAS ONLY WHILE OBTAINING HIGHWAY SPEEDS AND LATER IT WOULD HAPPEN AT CITY STREET SPEEDS. THE SQUEALING SOUND WOULD BE ACCOMPANIED BY A SHUTTERING FEELING AS WELL. WE LIVE 3 HOURS FROM THE DEALER AND WERE TOLD BY THE DEALER THAT THE CAR WAS JUST 'GETTING TO KNOW US'. AS THIS PROBLEM PERSISTED AND WORSENED, WE WERE FINALLY BROUGHT IT TO THE DEALER AT 12,000 MILES AND THE TECHNICIAN DIAGNOSED A TRANSMISSION PROBLEM AND SAID WE NEED A NEW TRANSMISSION. THAT WAS ON 9/27/19. WE ARE AWAITING THE AVAILABILITY OF A NEW TRANSMISSION WHILE DRIVING A LOANER. ISSUE #2: ELECTRICAL ISSUE. TWICE ALL OF THE ENGINE WARNING/DASHBOARD LIGHTS CAME ON WHILE DRIVING ABOUT 20 MPH ON A DIRT ROAD. THE FIRST TIME WAS AROUND 9800 MILES. I WAS ABLE TO DRIVE THE CAR AND BROUGHT THE CAR TO A LOCAL REPAIR SHOP (SUBARU DEALER IS 150 MILES AWAY) AND HIS COMPUTER DIAGNOSED A POSSIBLE TRANSMISSION PROBLEM AND HE REBOOTED THE ELECTRICAL SYSTEM. ALL SEEMED OK WITH THE ELECTRICAL SYSTEM FOR A WHILE. THIS HAPPENED AGAIN AROUND 11,000 MILES WHILE BEING DRIVEN AT CITY STREET SPEEDS AND THE NEXT MORNING THE ELECTRICAL SYSTEM WAS BACK TO NORMAL. IN TALKING TO THE SUBARU DEALER BY PHONE, THEY SAID THERE WAS PROBABLY JUST A BUG IN THE SYSTEM AND IT CAN FIX ITSELF. AT THE 12,000 MILE APPT, NO ISSUES WERE DISCOVERED WITH THE ELECTRICAL SYSTEM.
Oct 23, 2019
FUEL/PROPULSION SYSTEM
4 complaints
THE TAILPIPE EXHAUST SMELLS STRONGLY LIKE GASOLINE. THE FUMES WILL ALSO COME THROUGH THE CABIN VENTS IF AIR CIRCULATION IS TURNED OFF.
Feb 25, 2021
WHEN DRIVING IN LOW SPEEDS, THE CAR IS VERY JUMPY AND SEEMINGLY INCONSISTENT WITH THE AMOUNT OF FUEL DELIVERED TO THE PEDAL. THE CAR SEEMS LIKE IT WILL ALMOST STALL OUT, THEN I HAVE TO PUSH THE GAS PEDAL FURTHER DOWN TO DELIVER MORE GAS, BUT THEN IT MAKES ME GO TO FAST AND JUMPS.
Sep 21, 2020
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO (PAUL MILLER SUBARU 3469 US-46, PARSIPPANY-TROY HILLS, NJ 07054 (973) 402-1700), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A LEAK IN THE FUEL VAPOR CANISTER. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A REPRESENTATIVE WOULD BE SENT TO INSPECT THE VEHICLE WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS 4,000.
Feb 03, 2020
GASOLINE VAPORS IN CABIN AND AROUND CAR. AFTER THE VEHICLE HAS BEEN PARKED, GASOLINE VAPORS ARE ACCUMULATING AROUND CAR. WE EXPERIENCE STRONG GASOLINE VAPORS IN OUR ENCLOSED GARAGE AFTER DRIVING (APPEARING 10-15 MINUTES AFTER TURNING CAR OFF). ALSO, AFTER DRIVING FOR EVEN A SHORT PERIOD OF TIME, THEN TURNING THE CAR OFF, THEN STARTING AGAIN, GASOLINE VAPORS ENTER THE CABIN THROUGH THE VENTS (IF NON-RECIRCULATING). DEALER CONFIRMED WE GASOLINE MIXED WITH OUR MOTOR OIL (DEALER CHANGED THE OIL, BUT DIDN'T CORRECT THE PROBLEM). WHILE THIS IS ALARMING ENOUGH, THE SMELL CONTINUES. THE SMELL OF GASOLINE IN THE CABIN AND MY HOME GARAGE IS NOT HEALTH/SAFETY RISK FOR MY FAMILY BREATHING IN, BUT SINCE SUBARU DOESN'T KNOW A CAUSE, COULD IT BE A RISK FOR A FIRE. MY FAMILY SHOULDN'T BE DRIVING IN A BRAND NEW CAR THAT IS INTRODUCING GASOLINE VAPORS UNDER NORMAL OPERATION. OTHERS ON MESSAGE BOARDS ARE COMPLAINING OF SIMILAR ISSUES WHICH COULD POINT TO A BIGGER PROBLEM. THANK YOU!
May 11, 2019
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
3 complaints
Vehicle has experienced total loss of power while driving under normal circumstances. This has occurred in a drive-thru, at 45 and 50mph, and also twice during 70mph highway driving. The entire vehicle shuts down and multiple dash board lights illuminate at the time of power loss. I first documented this on 4/7/22 and it randomly occurs every month, once it even happened twice in the same day. I had called the dealership (where I purchased the vehicle and have it serviced) multiple times throughout the spring and summer awaiting parts for the TCM recall with the assumption that this could be the issue. However , my vehicle passed the recall and even after the new TCM was placed on 8/19, I again had the same event on 10/1. Vehicle was taken in on 10/6 for diagnostics on this issue again and nothing found. I do not feel like the dealership has been accurately documenting my issues so I will need to be more persistent in getting someone to address the problem as this could be a serious safety issue.
Oct 06, 2022
SEVERAL TIMES OUR 2019 SUBARU ASCENT BATTERY HAS DRAINED DOWN TO LOW LEVELS REQUIRING JUMP STARTS. THIS LAST TIME WAS THIS WINTER AND -15 DEGREES OUTSIDE AND WAS VERY DANGEROUS FOR HER. THE ALTERNATOR DOES NOT SEEM ABLE TO KEEP UP WITH THE LOAD. I HAVE HEARD OF MANY OTHER PEOPLE HAVING THIS PROBLEM. IT SAT OVERNIGHT ON BOTH OCCASIONS.
Feb 15, 2021
CAR JUST DOESNT START AND NEEDS TO BE JUMPED RANDOMLY, YET DEALERSHIP SERVICE DEPT COULD FIND NO PROBELMS. ALSO WIERD LAGS, NOISES OCCURING WHILE DRIVING. THIS CAR IS TOO NEW AND HAS 18,000 MILES ON IT, SHOULDNT BE HAVING THESE TYPES OF PROBLEMS. HAPPENED NUMEROUS TIMES SINCE PURCHASE 2019 AND 2020, MOST RECENT JAN 2021 BROUGHT INTO DEALERSHIP SERVICE LARRY MILLER SUBARU BOSIE ID.
Jan 12, 2021
EXTERIOR LIGHTING
2 complaints
The two map lights and the part referred to as the front overhead console has a defective design which at the least stops the lights from working properly, but at the worst, can start a fire. Subaru must be aware of the problem because it routinely change them. My vehicle listed above was ready for the installation of the third console when I said to myself, this one is not under warranty so let me call Subaru. They agreed to cover part of the cost- now we are sure that Subaru knows there is a fire hazard, didn’t report it, do a voluntary recall, or notify you. Am I eligible for money for whistleblowing? So I have pictures of the melted condition, and the repair. I also made a video of the repair. You can search re-engineering Subaru ascent map light console if you want to see it. I figured the cause, developed a solution, and re-engineered it. I can, most can’t. I definitely shouldn’t have to get out a solder gun and repair the electrical components because they are defective. The problem is the design. The direction you push the light cover switch pushes the socket away from its contact. This creates a gap that causes heat that both melts the plastic, and also cracking and melting around the plate of metal that makes contact with the socket. I just soldered them together and have a light that works perfect, but i do have degraded cracked plastic around the socket, so I condenser it perhaps temporary, but better than hearing the light sizzle while arcing. Plus the lights work every time. You can search Subaru ascent maplight and will find a bunch of people asking about the problem. For some it just stops working which is the best thing. For others you get sizzleing and a dim light. The resulting arcing also causes the light to turn off improperly and results in sizzling also. That’s should not be able to happen. Off is off. Let’s get this taken care of. We dont want injuries, or accident s because the light started smoking and distracted someone.
Apr 18, 2024
WE TOOK POSSESSION OF THIS VEHICLE OCTOBER 2019, BRAND NEW ORDER. EVER SINCE WE HAVE HAD THIS VEHICLE WE HAVE QUESTIONED SEVERAL DEALERS REGARDING THE HEADLIGHTS PLACEMENT. WHEN YOU DRIVE ON NON LIT ROADS YOU CAN ONLY SEE ABOUT 6 FEET IN FRONT OF YOU. ANYONE WALKING ON THE SIDE OF THE ROAD, AN ANIMAL, BROKEN DOWN VEHICLE, THE STREET YOU ARE SUPPOSE TO TURN ON; YOU DO NOT SEE UNTIL YOU ARE RIGHT ON TOP OF THE OBJECT. WE HAVE BEEN DRIVING WITH THE HIGH BEAMS ON IN ORDER TO SEE WHAT IS AHEAD OF US. THE LOW BEAMS ENGAGED SEEM TO HAVE A WALL ABOUT 6 FEET OUT THAT YOU CAN NOT SEE BEYOND THAT AREA. WE WERE TOLD THAT THE HEADLIGHTS ARE AIMED PROPERLY AND THERE IS NOTHING THAT THEY CAN OR WILL DO ABOUT IT. WHEN DRIVING IN A LIGHTED AREA IT IS NOT AS BAD; WHEN DRIVING DOWN BACK UNLIT ROADS WITH TRAFFIC COMING AT YOU OR TRAFFIC IN FRONT OF YOU THE HEADLIGHTS ARE TERRIBLE. WE LIVE IN A RURAL AREA WITH VERY LITTLE STREET LIGHTING AND I AM REALLY CONCERNED ABOUT HITTING SOMETHING BECAUSE THE HEADLIGHT DO NOT ILLUMINATE ENOUGH TO SEE OBJECTS IN THE ROAD. WE ASKED OUR SALES PERSON ABOUT THE HEADLIGHTS AND HE WENT OUT AND TESTED OUR CONCERN, HE TOLD US TO SAY SOMETHING TO THE MAINTENANCE DEPARTMENT WHEN WE BROUGHT THE CAR IN FOR ITS FIRST INSPECTION. WE WERE TOLD THERE WAS NOTHING THEY COULD DO ABOUT THE HEADLIGHTS. I HAVE ASKED AT THE NEXT DEALER AND WAS TOLD THE SAME THING. I AM AT A LOSS ON HOW TO CORRECT THIS.
Jan 06, 2020
WHEELS
2 complaints
Front wheel bearing issue. Very luckily made it to trusted local shop. Mechanic said we are lucky wheel did not fall off. We wanted to drive to Subaru, he said we would not make the trip. No warning lights. Did not yet have inspected by Subaru, will do next service.
Sep 09, 2023
I AS DRIVING ON THE FREEWAY AT APPROXIMATELY 70 MPH. A 'LOW TIRE PRESSURE ' WARMING CAME ON FOR A FEW SECONDS THEN WENT AWAY. A MINUTE LATER, MY CAR STARTED TO SWERVE AND WAS MAKING A LOUD NOISE. I WAS ABLE TO CROSS 3 LANES TO THE SHOULDER, WHERE I FOUND A COMPLETELY DESTROYED LEFT REAR TIRE. MY CAR HAS LESS THAN 1,800 MILES ON IT. I FEEL LUCKY TO BE ALIVE.
Jul 27, 2019
UNKNOWN OR OTHER,ENGINE
2 complaints
Oily blue smoke from exhaust upon start
Jul 17, 2023
When starting it blows blue smoke out of tail pipes that lingers in the air. I Bought used on 7/23/22 and previous owner just said it did the same with them. It was taking to Subura dealer to be fixed and they don’t know what to do to fix it.
Aug 19, 2022
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated that the failure persisted. The contact called a local dealer but was unable to schedule a date to have the vehicle diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,915.
Nov 29, 2021
WHEN HOLDING SPEED CONSTANT BETWEEN APPROXIMATELY 20-35 MPH, OR UNDER VERY LIGHT ACCELERATION IN THIS RANGE, VEHICLE SEEMS TO JERK, SURGE, PULSE, OR SIMILAR. IT FEELS SIMILAR TO BEING IN THE CAR WITH SOMEONE LEARNING TO DRIVE A MANUAL TRANSMISSION.
Jul 26, 2019
VISIBILITY/WIPER,FORWARD COLLISION AVOIDANCE
2 complaints
PURCHASED A NEW 2019 SUBARU ASCENT IN FEBRUARY 2019. AFTER HAVING IT HOME A FEW DAYS NOTICED A CHIP WITH A SMALL CRACK IN THE WINDSHIELD ON THE BOTTOM DRIVERS SIDE CORNER NEAR THE BLACKED OUT AREA, WHICH I DID NOT SEE WHEN I TOOK THE CAR. CALLED THE DEALERSHIP AND BROUGHT THE CAR IN TO SHOW THEM. THEY SAID THERE WAS NOTHING THEY COULD DO AND I WOULD HAVE TO PAY FOR A NEW WINDSHIELD. A MONTH LATER I WROTE A LETTER TO THE OWNER OF THE DEALERSHIP AND NEVER RECEIVED A RESPONSE OR ACKNOWLEDGMENT OF MY LETTER. A YEAR LATER THE SMALL CRACK TURNED INTO A VERY LARGE CRACK AND ULTIMATELY I HAD TO REPLACE THE WINDSHIELD IN MARCH, 2020, AND PAY THE DEDUCTIBLE ON MY INSURANCE POLICY.
Jan 13, 2021
WINDSHIELD CRACKED WITHIN A FEW DAYS OF DRIVING IT OFF THE LOT. I WAS JUST DRIVING IT AND I NOTICED A SMALL CRACK...AND THEN WITHIN A FEW DAYS THE CRACK WENT THE ENTIRE LENGTH OF THE WINDSHIELD.
Dec 11, 2020
UNKNOWN OR OTHER,VISIBILITY/WIPER
2 complaints
WINDSHIELD CRACKED BY ITSELF WHILE DRIVING DOWN A ROAD AT 45MPH. STEREO SYSTEM DEFECTIVE. STEREO HAS BEEN REPLACED 3 TIMES ALREADY
Jan 03, 2021
THE WINDSHIELD CRACKED WHILE DRIVING IN THE FREEWAY.
Mar 18, 2020
STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
WHEN THE CAR IDLES FOR EVEN SHORT PERIODS OF TIME (5 MINUTES) THE INSIDE OF THE CAR WILL START TO SMELL LIKE FUMES (EXHAUST TYPE SMELL). THIS HAPPENS IN ANY ENVIRONMENT (PARKING LOT, OUR DRIVEWAY, RURAL AREA) WHEN THE CAR IS IN PARK AND STILL RUNNING. RARELY HAVE I SMELLED THE FUMES UPON STARTING THE CAR, ALTHOUGH IT HAS HAPPENED BEFORE. THE PROBLEM HAS OCCURRED IN EVERY SEASON AND WITH THE CAR BLOWING OUT WARM, NEUTRAL, AND AIR CONDITIONED AIR. THIS WAS NOTICED VERY SHORTLY AFTER PURCHASING THE CAR IN SEPTEMBER OF 2018. I HAVE TAKEN THE CAR IN TO THE SUBARU DEALERSHIP THREE TIMES AND THEY HAVEN'T BEEN ABLE TO FIND THE ISSUE. THE FIRST TIME THEY WERE ABLE TO DETECT THE SMELL BUT FOUND NO PROBLEM TO CORRECT. THE OTHER TWO TIMES THEY SAID THEY WEREN'T ABLE TO REPLICATE THE SMELL EVEN AFTER LEAVING IT ON FOR AN HOUR. I CAN ELICIT THE SMELL EVERY TIME IF I LET IT RUN FOR A FEW MINUTES WHILE PARKED. OTHERS APPEAR TO BE HAVING THIS ISSUE AS WELL AND ARE BEING TOLD THE SAME THING BY THEIR DEALERSHIPS. I AM VERY CONCERNED ABOUT THIS ISSUE AS MY CHILDREN MAY BE AFFECTED WHEN THEY ARE IN THE CAR.
May 03, 2020
TRAVELING ON HIGHWAY AT 70 MPH WHEN A DEER JUMPED IN FRONT OF OUR CAR AND WE HIT IT WITH THE FRONT END OF THE VEHICLE CRUSHING THE FRONT END. ALL AIR BAGS IMMEDIATELY DEPLOYED AND THE FRONT END BEGAN SMOKING PROFUSELY. WITHIN MINUTES OF GETTING OUT OF THE VEHICLE IT BURST INTO FLAMES AND THE ENTIRE VEHICLE BURNED UP. CONCERNED THAT THESE VEHICLES WILL BURST INTO FLAMES DURING A FRONT END COLLISION AT HIGH SPEEDS.
Nov 29, 2019
FORWARD COLLISION AVOIDANCE
2 complaints
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 14 MPH IN A PARKING LOT, THE CONTACT ATTEMPTED TO ENGAGE THE EYESIGHT PRE-COLLISION BRAKING SYSTEM; HOWEVER, IT FAILED AND THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 5,400.
Mar 20, 2019
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO JERK VIOLENTLY TO THE POINT WHERE THE TIRES SCREECHED ACROSS THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY INTO THE DISTANCE. IN ADDITION, THE CONTACT STATED THAT THE BRAKES AND STEERING WHEEL SEIZED AFTER MINIMAL PRESSURE WAS APPLIED TO THE BRAKE PEDAL IN AN ATTEMPT TO STOP THE VEHICLE. FURTHERMORE, THE CONTACT STATED THAT THERE WAS A RUMBLING VIBRATION UNDERNEATH THE BRAKE PEDAL WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO A NEARBY GAS STATION AND CONTACTED ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO CARR SUBARU (11635 SOUTHWEST CANYON RD, BEAVERTON, OREGON 97006, (503) 672-3370) WHERE IT WAS DIAGNOSED THAT THE EYESIGHT ASSIST SAFETY FEATURE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 1-34973274988. THE FAILURE MILEAGE WAS 700.
Aug 09, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES,LANE DEPARTURE
1 complaint
STARTED THE VEHICLE TO DRIVE 30 MILES FOR AN APPOINTMENT. WHILE DRIVING, ALL OF THE INTRUMENT CLUSTER LIGHTS ILLUMINATED. THE EYE SIGHT TURNED OFF, CRUISE CONTROL NO LONGER WORKED, PARKING BRAKE LIGHT WAS ILLUMINATED, ABS LIGHT WAS ILLUMINATED. TPMS LIGHT WAS ILLUMINATED. THIS HAS OCCURED 2 TIMES BEFORE. THE FIX FOR THE PREVIOUS ISSUES WAS TO CLEAN THE BATTERY TERMINALS.
Jan 17, 2025
LATCHES/LOCKS/LINKAGES,TIRES,SERVICE BRAKES
1 complaint
The contact owns a 2019 Subaru Ascent. The contact stated while driving 70 MPH, the hood was flapping up and down. The contact was concerned that the hood might release and crash into the front windshield. The brake pedal was depressed but was slow to respond. The TPMS warning light was illuminated. The contact stated that the interior lights were inoperable. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the vehicle was previously taken to the same dealer for routine maintenance, and the brake fluid and coolant were not topped off. The manufacturer was not contacted. The failure mileage was approximately 79,000.
Jan 02, 2025
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Over the course of 5 years, a lot has been mechanically wrong with our vehicle. Each service appointment yielded a 'cannot duplicate' response. Recently, my car has been in the service department a few times. My car had recall work performed on a ground bolt, and my husband advised them that the car had a 'rich fuel' smell when starting with the hood open. I've complained since 2021 of a smell when pulling up the mountain. The smell is what I described as a perm solution smell. Each time, the response was 'cannot duplicate.' In February, I took the car in to have the exhaust inspected because it was getting louder each passing day. I was advised that the entire exhaust needed to be replaced, and I would be responsible for costs. I brought my car home, unrepaired, and called Subaru of America to file a claim through them. I had repeatedly expressed concerns, and nothing was done, yet I'm expected to foot the bill now. Since February 12th, I have been back and forth with Subaru and just made the appointment to get the exhaust work completed, with a small contribution from Subaru. However, this past Saturday, [XXX] my vehicle caught on fire while driving. I am fine, but my vehicle has now been deemed a total loss. As I was descending the mountain, I smelled the same 'perm solution' smell, and shortly after, there was smoke coming from under the hood. The smoke entered the cabin as I pulled off the road. Upon exiting the vehicle, flames and smoke were visible from the hood. I grabbed my purse and ran, called 911, and watched my vehicle engulfed in flames. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 17, 2024
LANE DEPARTURE
1 complaint
Upon starting the vehicle, the driver side mirror started smoking. Secured the vehicle and disconnected the battery. Removed the mirror assembly and notice the electrical wires powering the blind spot indicator of the mirror assembly was burned and melted. Picture of the damage was taken prior to removing the mirror assembly from the vehicle.
Apr 14, 2024
VISIBILITY,STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.
Jul 12, 2023
ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
Car has been not able to roll up driver side window for a year randomly. Suddenly 3 years old and battery is draining and RAB and Eyesight and engine light on. Took in and saying can’t replicate window after they DID replicate it 3 months ago and did not solve issue. Did battery parasitic draw and numerous parts of car are draining battery. Cannot find source.
May 18, 2023
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
On speeds of about 70+, both on cruise control and off, car jerks for about 5-10 seconds when accelerating on steep hills. It also happens after the car has been driving for more than 1hr or so. Fuel consumption is about 19-20mpg regardless of highway only driving contrary to advertised
Jan 18, 2023
STEERING,POWER TRAIN,WHEELS
1 complaint
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.
Aug 31, 2022
SEAT BELTS
1 complaint
In February 2020, my wife and I discovered fraying on the edge of the second row center seat belt on our 2019 Subaru Ascent. The belt was stuck in the connected position and would not retract into the ceiling retracting apparatus. Other than the fraying on the edge of the belt, the belt was in near-new condition. The vehicle had approximately 23,000 miles on it. She took it to the dealer, Adventure Subaru of Fayetteville. The wear pattern was substantially the same as depicted on a 2022 Subaru Outback we own, Complaint #11468872. The dealer refused to honor the belt’s lifetime warranty. The technician said the fraying was caused by an “outside influence”, possibly our dog. The dog could not have damaged the belt in the manner of the fraying and there were no teeth marks or stains on the belt. It was imperative that the belts be replaced on the spot since our five grandchildren were occasional passengers. The dealer has no records identifying the “outside influence” When the fraying was discovered on the rear center belts on our Outback in May, 2022 (Complaint #1146872), I checked all belts in the Ascent. I discovered that the right and left third row belts had the same wear pattern as on the rear center seat belt replaced in February 2020 AND as on the 2022 Outback (Complaint 1146872). The dealer honored the lifetime warranty on the belts and replaced them on June 8, 2022, when the car had mileage of 48439. The wear pattern on the belt replaced on February 20, 2020, and June 8, 2022, were substantially similar to each other and to the wear pattern on the 2022 Outback. I checked both vehicles closely to find a pinch point or some other edge that could cause the fraying. It is not possible that our dog could have chewed any belt in the pattern displayed. Attached are 8 photos of the belts replaced June 8. I could not upload two photos that exceeded the allowed size.
Jun 12, 2022
VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
My wife was pulling into a parking spot at a Safeway in Seattle. The car, instead of stopping, sped up when she stepped on the brakes, slamming into a brick wall. She shifted into reverse, and the car sped backwards, then shifted to drive, and sped forward and slammed into a wall again. She shifted to park and pulled on the parking brake. Then, after 5 minutes with the car off, she drove home without incident and parked, although the car was severely damaged.
Mar 24, 2022
TRACTION CONTROL SYSTEM
1 complaint
The contact owns a 2019 Subaru Ascent. The contact stated that after arriving to his destination from driving and powering off the vehicle, the vehicle failed to restart. The vehicle required a jump start in order to restart. After the restart, the Traction Control and Anti-Collision warning lights illuminated on the instrument panel. The contact notified the local dealer of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 26,000.
Mar 10, 2022
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
I have received numerous recalls on this model and failed to receive WUV-07. Now they have sent WRK-21 to replace WUV-07 and tell me the tools and reprogramming should arrive by May and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe Subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe Subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.
Feb 14, 2022
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.
Dec 31, 2021
STEERING,POWER TRAIN,EXTERIOR LIGHTING
1 complaint
Steering is so sensitive that it exhausted driver. Lane control is exhausting. Transmission looses power, but mechanics say nothing registering. The car smokes on cold start and white exhaust smells terrible. This is worse in summer when transmission is hot. Hatch can’t be left open when camping because it ran my battery dead. There is no lighting at the back of car and front interior lights, LED, time out.
Dec 20, 2021
TIRES
1 complaint
2 tires are showing cracks. The tires are losing their threads and it appears that the tires will blow up or tear open as I continue drive the vehicle.
Dec 01, 2021
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
Left tailgate open for ~5 hours and the parasitic draw of that action left our battery dead. We were stranded in the middle of nowhere and had to get the battery jumped. After getting jumped... our electronics, especially the safety systems were no longer operable.
Nov 21, 2021
ELECTRICAL SYSTEM,SEAT BELTS
1 complaint
I have reported to dealership in Edinburg Tx that the head lights dem at night. Dealership claims is normal for lights to dem. Now, the battery is dead. It won’t start. On 11-19 I arrived from Disney at the Airport only to experience that my 2029 Ascent didn’t start. I called road side assistance it it would take about an hour to come jumó start me. I went with a helper to get some cables and started my vehicle. I called the dealer and I was told to bring the Ascent until December 1. That’s the date that dealer could check my vehicle. I’m home and the and I can’t get an answer if my batter has warranty. I’ll keep calling. Bad service from dealership to Roadside service.
Nov 20, 2021
UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION
1 complaint
The backing camera won’t come on when I’m baking and if there is cars it won’t beep, the apps on the screen won’t display and console screen is not operational at all not even for the radio.
Oct 11, 2021
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
Trying to pass an 18-wheeler on PA Turnpike. Weather 68-degrees, sunny day, no precipitation. When accelerating, the vehicle began shaking. There was a stutter in engine, shaking the vehicle. Suddenly a loud bang jolted the car and the Crash avoidance system applied breaks (I was the left passing lane, at a speed of 70 mph, with more than a dozen vehicles close behind). Emergency collision warning, EyeSight warning, check engine, RAB, and numerous dash error alterts illuminated. The parking brake turned on and off without human intervention (it's computer-controlled). The engine shut off and a multiple car fishtail began behind me. Fortunately, no one was hurt. I put the car in Neutral, lurched to the side of the road, and called OnStar. Calls to the dealer have not been returned. I drive elementary children to scouts and sporting events. I can't imagine the horror had they been harmed or worse.
Oct 06, 2021
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
Hi Issue #1: My Subaru never gives the MPG what they promised, on average I get 17 or 18 MPG mixed drive supposed to get 21MPG, whenever I complain to the dealership they give a standard answer about it depends on driving style never attempted to find the root cause. Never had this issue with my previous cars, I used to get the same as what they promised. So I feel not related to driving style. Issue #2: Blue smoke came multiple times, so not consistent reproducing not sure. Issue #3. My battery died many times couple of times had called roadside, later I got a jump starter and I have used it multiple times to start my car, and replaced the new battery under warranty and Subaru paid for it, but unfortunately, the new battery I got had also died and got it replaced by warranty.
Jul 26, 2021
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
Unknown. Electrical failures including eyesight, the dealers lie about the work they do, the latest was recent - they said sludge was everywhere which causes the timing to be off and said the entire engine needed to be replaced but refused to do so. I do not trust they were honest about the spot welds, as my VIN and contract were mysteriously changed after I took delivery. Battery dies, amp dies, head unit stops functioning for months at a time. Eyesight slams on brakes at last minute. I am told it’s normal to shut up and leave. For example the last time I took it in less than 30 days ago they said they changed the filters as well. They did not. According to them they owe me a new engine. I have Starlink and documents oil is changed by Subaru yet they claimed they had no record, and it is my fault so I need to replace engine.
Jun 05, 2021
SERVICE BRAKES,PARKING BRAKE
1 complaint
The parking/emergency brake lever was accidently activated while traveling at highway speed of 70mph. The lever is in a BAD location and close to where cell phone is charged, cup holders are and transmission shift lever. Cell phone charge cable caught on lever and LOCKED up rear brakes at 70MPH. Almost resulted in loss of life and crash!
May 19, 2021
UNKNOWN OR OTHER,ENGINE,VISIBILITY/WIPER
1 complaint
ALL WARNING LIGHTS CAME ON LAST WEEK MAY 5TH 2021 WHILE I WAS DRIVINGTHECARHONE AFTER DROPPING MY DAUGHTERTOSCHOOL. I PULLED OVER AND CALLED THE DEALERSHIP AND WAS ADVISE TO TAKE THE CAR IN. AS I DROVE THE ENGINE STARTED TO LAG AND ICOULDNOTDRIVE MORE THAN 45MILES. TOOK THE CAR TO THE DEALERSHIP AND FOUND OUT THE TRANSMISSION WAS BAD. THIS CAR IS 2 1/2 YEARS OLD AND I'VE HAD SO MANY PROBLEMS WITH IT. WHEN THE CVT WAS REPLACED THE CAR NEVER RUN THE SAME, I'VE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES AND LET THEM KNOW THAT THERE IS SOMETHING WRONG WITH THE CAR. IT LAGS AND HESITATE DURIBG ACCELERATION. UNFORTUNATELY THEY COULD NOT REPLICATE THE ISSUE AND THAT IT WAS NORMAL. THEN THIS HAPPEN. I HAVE REPORTED THE ISSUE TO SUBARU OF AMERICA.
May 10, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
PREMATURE BATTERY DRAIN. IVE REPLACED THE BATTERY IN MY ASCENT 3 TIMES IN THE PAST 2 YEARS I'VE HAD THE VEHICLE. FIRST INSTANCE OCCURED WHEN TALIGATE HADNT CLOSED ALL THE WAY AND DRIANED BATTERY. SECOND INSTANCE CAR DOORS WERE OPEN FOR APPROX 2 HOURS TO CLEAN AND DETAIL MY CAR WHEN BATTERY DIED. THIRD INSTANCE WAS LISTENING TO MUSIC IN THE CAR FOR 40 MIN WHILE WAITING FOR HUSBAND TO GO TO STORE AND I WAITED IN THE CAR AND BATTER DIED YET AGAIN.
Mar 12, 2021
STRUCTURE,UNKNOWN OR OTHER
1 complaint
MY WINDSHIELD WAS HIT BY SOME SOFT, SMALL DEBRIS AND CRACKED. I LEARNED THAT THIS IS AN ISSUE WITH A LOT OF OWNERS THEREFORE WANTED TO FILE A COMPLAINT. WHILE IT HAPPENE
Feb 17, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
1 complaint
VEHICLE STARTED OFF WITH THE RADIO NOT SAVING CHANNELS. IT WOULD RESET THE RADIO EVERY FEW DAYS. A MESSAGE WOULD COME ON THE DASHBOARD WHICH WOULD SAY THE CAR WILL BE RESTARTED IN A FEW HOURS. AND A LIGHT NOT WORKING. TOOK IN AND THEY SAID IT WAS BATTERY. REPLACED. THEN GOT BACK. WITHIN WEEK OR SO. CAR HAD ALL LIGHTS COMING ON AND OFF ON DASHBOARD. STARTED JUMPING. EVEN DROVE BACKWARDS WHEN PUT IN DRIVE. TOOK IN AND THEY REPLACED TRANSMISSION. WITHIN THE WEEK AFTER GETTING BACK, THE CAR WAS SKIPPING GEARS. ANOTHER TRANSMISSION. THEN BACK IN FOR RADIO NOT SHUTTING OFF WHEN CAR OFF AND LOCKED. WOULD RUN FOR HOURS. ALSO THE TRUNK DOOR WOULD NOT LOCK. TOOK AND THEY SAID IT WAS A SWITCH. RADIO AGAIN STILL RESETTING. RADIO WILL RANDOMLY SHUT OFF AND THEN TURN BACK ON. THE REAR TRUNK WILL LOCK AND THEN NOT UNLOCK. CAR IS STILL DRIVING ROUGH. CLEARLY THE CAR HAS ELECTRICAL ISSUES. IT IS BACK IN NOW.
Jan 19, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEATS
1 complaint
WIFE WAS DRIVING HOME FROM WORK APPROXIMATELY 09:10 PM(25901 RIVERWOODS RD, METTAWA, IL 60045) NO ONE WAS SERIOUSLY INJURED IN AUTOMOBILE FIRE I-94 1 MILE SOUTH OF ROUTE 176(EXIT 16(/ROCKLAND ROAD). AFTER NO MORE THAN A MINUTE ON THE INTERSTATE, I NOTICED SOME SMOKE AND PULLED IMMEDIATELY OFF TO SIDE OF ROAD AS SOON AS POSSIBLE (AROUND 1.5-2.0 MILES FROM WORK) AND AROUND 5 MIN INTO DRIVE FROM DEPARTURE FROM ADDRESS LISTED ABOVE. WAS FORTUNATE THAT OFFICER M ZAWIEROWSKI WAS DRIVING BY AND ABLE TO ASSIST AND CALLED FIRE DEPARTMENT. WHEN OFFICER STATED WENT BACK TO CAR NOTICED THAT CAR LOCKED UP ALL DOORS AND STATED HOW FORTUNATE YOU (WIFE) WERE ABLE TO ESCAPE. THE ONLY WARNING WAS SMELL AND SMOKE, MINUTE LATER CAR WAS BURNING AND WITHIN SHORT TIME HEAT AND SMOKE WAS SEVERE THAT STATE POLICE CALLED FIRE DEPARTMENT
Jan 15, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
AT ONLY 17.6K MILES, THE BATTERY IN MY 2019 SUBARU ASCENT WAS COMPLETELY DRAINED OVERNIGHT, FOR NO LOGICAL REASON. I CALLED SUBARU ROADSIDE ASSISTANCE TO GIVE ME A JUMP AND I LET IT RUN FOR 33 MINUTES THEN TOOK IT FOR A 10 MIN DRIVE. THE BATTERY WAS DEAD AGAIN THE NEXT MORNING. VEHICLE WAS STATIONARY OVERNIGHT AND UNTIL THE 10 MIN DRIVE. DURING THIS TIME THE TAILGATE WOULD PERSISTENTLY BEEP, TRYING TO OPEN.
Dec 13, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
I HAVE A 2019 SUBARU ASCENT. ON JULY 2, MY HUSBAND WAS DRIVING ON A RURAL ROAD WHEN OUT OF NOWHERE THE CAR STARTED VIBRATING AND RATTLING AND HIS SPEED WENT FROM 60 MPH DOWN TO 30 MPH IN A MATTER OF SECONDS AND THE CAR STARTED FLASHING INFORMATION ON THE DASH. AND THE CAR SHUT OFF. HE GOT OFF THE ROAD AND CALLED AAA. IT WAS AN HOUR AND A HALF BEFORE THEY GOT THERE. NOTHING AND NOBODY WAS AROUND AND HE HAD TO BEG THE TOW TRUCK DRIVER TO LET HIM AND OUR ELDERLY DOG RIDE TO THE NEAREST SUBARU DEALERSHIP WHICH WAS ABOUT 50 MILES AWAY. I WAS ALREADY AT THE BEACH AT EMERALD ISLE NC AND HAD TO GO PICK HIM UP AT PARKWAY SUBARU IN JACKSONVILLE NC. THIS WAS ON JULY 2,2020. TODAY, JULY 11, WE STILL DON'T HAVE MY CAR BACK. I AM THANKFUL THAT PARKWAY DEALERSHIP LOANED US A CAR TO GET BACK TO RALEIGH WHERE WE LIVE AND BOUT OUR CAR, AT SOUTHERN STATES SUBARU. PARKWAY HAS TOLD US VARIOUS THINGS THAT COULD BE THE PROBLEM. FOR FOR SEVERAL DAYS THEY HAD TO GUESS AS THE SUBARU HEADQUARTERS IT WAS 'DOWN'. AS OF NOW PARKWAY STILL HAS MY CAR AND I HAVE THEIR LOANER SUBARU OUTBACK. THIS WAS A VERY DANGEROUS SITUATION AND COULD HAVE CAUSED A CRASHED AS WELL AS LEFT MY 65 YEAR OLD HUSBAND AND DOG STRANDED ON THE SIDE OF A VERY RURAL ROAD. THIS IS TOTALLY UNACCEPTABLE AND WHAT I THOUGHT WAS A VERY RELIABLE SUBARU ASCENT HAS GREATLY DISAPPOINTED. PLEASE HELP!!
Jul 11, 2020
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
WHEN TRYING TO ACCELERATE AROUND A TRUCK ON A HIGHWAY, THE CAR REFUSED, FELT LIKE IT WAS GOING TO STALL AND EVERY LIGHT ON THE DASHBOARD LIT UP. MY SPEED WAS PROBABLY AROUND 60MPH, WHEN I TRIED TO QUICKLY GET AROUND THIS TRUCK. IT WAS FULL OF FURNITURE THAT I FELT WAS LOADED IN AN UNSAFE MANNER. THIS IS THE SECOND TIME THE CAR HAS DONE THIS AND THE CVT CHAIN SLIP WAS SUPPOSEDLY FIXED IN A RECALL N DECEMBER. THIS TIME SUBARU SAID IT WAS A LEAKY GASKET IN THE INTER COOLER??
Jun 29, 2020
VISIBILITY,UNKNOWN OR OTHER
1 complaint
HAD TWO CHIPS IN THE WINDSHIELD, ONE CRACKED AND HAD TO REPLACE WINDSHIELD. 24 HRS LATER HAD ANOTHER CHIP AND ANOTHER WITHIN A COUPLE OF WEEKS. I ONLY DRIVE ON THE FREEWAY ONCE PER WEEK AND DON'T DRIVE MUCH BECAUSE I WORK FROM HOME. I USED TO DRIVE 60 MILES ON THE FREEWAY EVERY DAY FOR SCHOOL AND WORK WHEN I OWNED A SUBURA IMPREZA (2007) AND OUTBACK (2014) AND NEVER ONCE HAD A CHIP IN THOSE 5 YEARS UNTIL I PURCHASED ASCENT. I EXPRESSED MY CONCERNS AND WAS TOLD BY THE DEALERSHIP THAT THE NEW SUBARUS USE A THINNER GLASS DUE TO THE NEW EYE SIGHT FEATURE AND YOU DO NOT GET THE OPTION TO PURCHASE A THICKER GLASS WINDSHIELD. *TR
Jun 20, 2020
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
AT FREEWAY SPEED, THE BRAKE MAKES NOISE AND VIBRATE WHEN YOU PRESS THE PEDAL LIGHTLY TO REDUCE SPEED, THIS HAPPENS MOSTLY WHEN YOU GO DOWNHILL. BATTERY DRAINS WHEN PARKED INSIDE THE GARAGE OVERNIGHT, REAR GATE DOES NOT LOCK WHEN CLOSED.
Apr 20, 2020
ELECTRICAL SYSTEM,SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
OUR WINDSHIELD CRACKED AND WE HAD TO REPLACE IT NOT TOO LONG AFTER PURCHASING. WE HAVE HAD PROBLEMS WITH OUR HEATER LOCKING AND NOT BEING ABLE TO TURN IT OFF OR OUR DRUNK LOCKING AND WE CANT OPEN IT WE ARE UNABLE TO UNLOCK IT.... WE PUT IN SEVERAL COMPLAINTS ABOUT A GRINDING NOISE WHEN WE BREAK SINCE WE BOUGHT THE CAR. I NOTICED IT WHEN I FIRST DROVE IT AND THEY TOLD ME IT WAS NORMAL. WHEN THE CAR TAKES OFF THERE IS A SHAKE AND STALL BEFORE IT MOVES. ALSO WHEN DRIVING IT FEELS LIKE IT JOLTS AND THEN GOES AGAIN ALSO A COMPLAINT....
Mar 16, 2020
ELECTRICAL SYSTEM,ENGINE
1 complaint
AFTER HAVING DRIVEN THE ASCENT FOR 30 MINUTES OR MORE, TURNED OFF VEHICLE FOR ABOUT 15 MINUTES. AFTER RENDERING THE VEHICLE IT WOULD NOT START. THE FIRST TIME THIS HAPPENED, COASTED VEHICLE DOWN SLIGHT GRADE TO SIDE OF ROAD, AND AFTER A FEW MINUTES IT STARTED AGAIN. THE SECOND TIME IT HAPPENED, IT WOULD NOT START AFTER SEVERAL ATTEMPTS. CONTACTED SUBARU THOUGH IT'S STARLINK PROGRAM. THEY TOLD ME TO HOLD KEYLESS STARTER BUTTON FOR 30 SECONDS, THEN TRY TO START AGAIN. AFTER DOING THIS THE CAR STARTED.
Feb 01, 2020
UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
BRAKES MADE LOUD NOISE EVEN WHEN DRIVING OFF THE LOT. TOLD IT WAS A NEW CAR AND IT WILL SUBSIDE. THE NOISE DID NOT SUBSIDE. IT GREW LOUDER. TOOK CAR TO SUBARU DEALER WHERE THEY TOLD ME THE ROTORS WOULD NEED TO,BE CUT! ON A NEW CAR WITH UNDER 900 MILES! TOOK IT HOME AND THE NOISE WAS LESS BUT GREW LOUDER AS THE WEEK WENT ON. BROUGHT THE CAR BACK TO SUBARU AND THEY INDICATED THEY WOULD REPLACE THE ROTORS AND THE BRAKE PADS. OF COURSE, THEY DIDN'T MENTION IT WOULD TAKE OVER A WEEK AND A HALF TO GET THE PARTS. NOISE WAS WHEN BRAKING WHETHER STATIONARY OR MOVING. ANOTHER ISSUE IS WHEN MY CELL PHONE RINGS, THE RADIO STARTS BLASTING! I ALMOST RAN OFF THE ROAD. THIS HAPPENED TWICE AND THE DEALERSHIP CAN'T SEEM TO REPLICATE THE ISSUE. THEY TOLD ME THEY HAD NOT HAD TO RESOLVE BOTH THE BRAKES AND RADIO ISSUE WITH ANYONE ELSE IN THEIR DEALERSHIP. I FIND THIS HARD TO BELIEVE, UNLESS THEY DID NOT SELL MANY ASCENTS. I AM ALSO WORRIED ABOUT THE ELECTRICAL AND TRANSMISSION PROBLEMS I KEEP HEARING PEOPLE COMPLAIN ABOUT.
Dec 13, 2019
POWER TRAIN,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 19V856000 (ENGINE AND ENGINE COOLING) AND 19V855000 (POWER TRAIN). THE CONTACT STATED THAT THE GPS UNIT WAS INOPERABLE. FURTHERMORE, WHILE AT A STOP SIGN/LIGHT, THE VEHICLE WOULD ACCELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS AN ABNORMAL CLUNKING, SQUEAKING NOISE DETECTED FROM THE STEERING/SUSPENSION. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND SHOOK FORWARD AND BACKWARDS, AND THE DRIVER AND PASSENGER DOORS MADE AN ABNORMAL BUZZING NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILLS SUBARU (17801 E GALE AVE, CITY OF INDUSTRY, CA 91748, (626) 626-4800) MULTIPLE TIMES AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: SR#:1-50458273772. THE FAILURE MILEAGE WAS 1,000.
Dec 12, 2019
SUSPENSION,UNKNOWN OR OTHER,ENGINE
1 complaint
THE CAR WILL EMIT WHITE HEAVY SMOKE ON START. THE WHITE SMOKE SMELLS LIKE BURNED PLASTIC/OIL. THE ISSUE WAS REPORTED TO SUBARU CORPORATE AND VEHICLE WAS TAKEN TO SERVICE FOR INSPECTION. A VIDEO WAS RECORDED AND SENT TO BOTH DEALER AND CORPORATE BUT ISSUE COULD NOT BE REPLICATED. THE ISSUE STILL PERSISTS FOR MORE THAN 3 MONTHS AND SUBARU COULD NOT RESOLVE IT. THIS IS A CONCERN TO MY FAMILY SAFETY AND TO THE ENVIRONMENT. SECOND ISSUE WAS WITH SPRING ASSEMBLY BOTH FRONT AND BACK HAS TO BE REPLACED AS DEFECTIVE.
Nov 02, 2019
SUSPENSION,POWER TRAIN
1 complaint
WE TOOK OUR 2019 ASCENT IN BECAUSE WE WERE HEARING SOME WEIRD NOISES COMING FROM THE FRONT END ROUGHLY 5000 MILES. UPON FURTHER INSPECTION THE SUBARU DEALERSHIP INFORMED US THAT THERE WAS AN ISSUE WITH THE STEERING RACK. THEY ASKED US TO ALLOW THEM TO ORDER A NEW STEERING RACK AND THEY WOULD CALL US AND SETUP AN APPOINTMENT TO CHANGE OUT THE RACK. ON SATURDAY THE AUG 17TH WE WENT ON A DRIVE WITH A TECHNICIAN TO SHOW HIM WHAT WE WERE FEELING IN THE TRANSMISSION. HE DROVE IT FOR PROBABLY 15 TO 20 MINUTES, SEVERAL DIFFERENT SPEEDS. HE TOO NOTICED SOME WEIRD SHIFT POINTS. ALSO COULD HEAR THE FRONT END. WE LEFT IT THERE AND CALLED THEM TODAY (19TH) TO FIND OUT THAT IT ISN'T THE STEERING RACK. IT'S THE COIL SPRINGS HITTING SOMETHING CAUSING THEM TO CHIP. THE TECHNICIAN STATED, WE WILL GET WITH THEM ON A NEW UPDATED PART AND YOU CAN PROBABLY COME IN AND SWAP OUT CARS UNTIL WE GET THE PARTS IN. MEANING, GIVE BACK SERVICE VEHICLE FOR OURS. I TOLD HIM AT THAT POINT THAT I HAVE NO ISSUES WITH THEM KEEPING IT TO REASSURE IT'S SAFE FOR OUR FAMILY TO BE IN. HE SAID OK I APPRECIATE IT I'LL BE CALLING YOU TOMORROW. THEY ALSO SAID THAT THEY DID A TORQUE CONVERTER DIAL IN AND THAT THE TRANSMISSION SHOULD BE BACK TO NORMAL. HOPEFULLY ALL IS WELL AND IT DOES IN FACT FIX THE WEIRD SHIFTING AND HESITATION AT ALL SPEEDS. ACCELERATING AND DECELERATING.
Aug 19, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY NEW VEHICLE HAS EXPERIENCED COMPLETE ELECTRICAL MALFUNCTION WHILE DRIVING. VEHICLE UNEXPECTEDLY TURNS ON ALL WARNINGS AND DISABLED ALL SAFETY FEATURES TO INCLUDE COLLISION AND BLINDSIDE MONITORS. AS INDICATED BY MANY OTHER SUBARU OWNERS, THE PROBLEMS WERE DIAGNOSED BY SUBARU TO BE RELATED TO A LOOSE TRANSMISSION HARNESS. SO FAR SUBARU HAS NOT ISSUED A RECALL TO INSPECT ALL 2019 AND 2020 SUBARU ASCENT TRANSMISSION ASSEMBLY. WE ARE SUPER SCARE OF DRIVING THE VEHICLE WITH THE IDEA THAT IT CAN STALL IN MID DRIVING.
Aug 10, 2019
SERVICE BRAKES, HYDRAULIC,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
A COUPLE OF MONTHS AGO, MY WIFE STARTED THE CAR AND BACKED OFF A PARKING LOT. WHEN SHE PRESSED THE BRAKE AND FELT WIRED - THE BRAKE COULD NOT BE PRESSED DOWN AND FELT LIKE IT'S JAMMED SOMEHOW. THE CAR DID NOT STOP EVEN SHE SWITCHED THE CAR TO PARKING! IT EVENTUALLY STOPPED AFTER HIT A PARKED CAR BEHIND. BECAUSE THE SPEED WAS VERY LOW SO THERE WAS NO OBVIOUS DAMAGE TO BOTH CARS. BUT AFTER RESTARTED THE CAR, ALL THE WARNING LIGHTS WENT ON - RAB, EYE SIGHT, AT OIL TEMP, LOW TIRE PRESSURE, AND THE SUN ROOF AND SUN SHADE NOT WORKING.
May 31, 2019
ELECTRICAL SYSTEM,WHEELS,ENGINE
1 complaint
ALMOST 9500 MILES, RAINING OUTSIDE WIFE DRIVING NORMAL SPEED (HIGHWAY DRIVING) AND EYESIGHT STOPPED WORKING AND CHECK ENGINE LIGHT CAME ON. VEHICLE STILL RAN. SECONDLY TOOK TO LOCAL SUBRAU DEALERSHIP FOR 10,000 SERVICE THEY FOUND NOTHING WRONG AND DID SERVICE. WIFE LEFT DEALERSHIP AND NOTICED CAR PULLING TO LEFT AFTER TIRES ROTATED. RETURNED TO DEALERSHIP , THEY SAID IT WAS NORMAL FEATHERING OF TIRES. WORRIED EYESIGHT AND ENGINE CAN BE AFFECTED WITH RAIN. ALSO AT A FEW HUNDRED MORE MILES WE NOW SMELL BURNING OIL ON AND OFF OUTSIDE OF CAR. WE HAVE ALSO EXPERIENCED HIGH REVVING MOTOR WITH NO FOOT ON GAS PEDAL.(STATIONARY WHEN SMELLING BURNT OIL SMELL AND MOTOR REVVING. ALSO ONCE HIGH REVVING WHILE MY 17 YEAR OLD WAS CITY DRIVING. LOVE TO DRIVE THE CAR, HOPE IT HOLDS UP!
May 16, 2019
SUSPENSION,SERVICE BRAKES,ENGINE
1 complaint
WITHIN MY FIRST TWO WEEKS (200-300 MILES) OF OWNING THE VEHICLE I WAS TOLD BY STEVENS CREEK SUBARU THAT THE CAR WAS NOT SAFE TO DRIVE AND HERE WE ARE AGAIN. ANOTHER FAILED STRUT. SO BY DEDUCTION, IT'S UNSAFE TO DRIVE BUT THAT HASN'T STOPPED SUBARU FROM PUTTING ME BACK IN IT, FULLY AWARE THAT THE STRUT HAS FAILED VERIFIED AT 20,000 MILES BUT PROBLEM STARTED 12,000 MILES AGO. IN MOTION THIS IS A PROBLEM EVERYWHERE. SAFETY ISSUE. SUBARU IS NOT MAKING ME DRIVE FOR ALMOST A MONTH WITH A FAILED STRUT, WAITING ON PARTS. LET'S TALK ABOUT BRAKES NEXT... SO THEY REPLACED THE FRONT PADS WITH "SPECIAL" BRAKES, HAND DELIVERED FROM JAPAN. WHY? WHAT ARE THESE "SPECIAL" PADS AND HOW ARE THEY DIFFERENT? I REALLY WANT TO KNOW WHAT'S DIFFERENT ABOUT THESE? ARE THEY SOFTER? WILL THEY WEAR OUT FASTER? I'M NOT HONESTLY THRILLED THAT THEY RESURFACED THE ROTORS. AGAIN... BRAND NEW CAR... BRAND NEW ROTORS... NOW THEY HAVE EXTRA "WEAR" AS A RESULT OF THE BAD BRAKES FROM THE FACTORY AND THEY WILL WEAR OUT FASTER. WOULD HAVE PREFERRED THEM TO BE REPLACED. THIS ONLY ADDS ADDITIONAL OUT OF WARRANTY COSTS TO ME IN THE END. ESPECIALLY IF THE NEW PADS ALSO WEAR QUICKER. SAFETY WE JUST BLINDLY APPLIED THE ECU FIRMWARE UPGRADE WITH NO PRE-DRIVE TEST TO VERIFY THE PROBLEM. WHICH WAS WHY THE CAR WAS LEFT OVERNIGHT IN THE FIRST PLACE INITIALLY. SO WE HAVE NO DOCUMENTATION OF THE ISSUE JUST THAT WE FLASHED THE FIRMWARE. FROM MY TESTS THE PAST TWO MORNINGS IT SEEMS BETTER AND POSSIBLY RESOLVED BUT AGAIN, THIS SHOULD HAVE BEEN PROPERLY DOCUMENTED AND TESTED AND WAS NOT. THE SURGING ENGINE CONDITION / TRANSMISSION GEAR RATIO HUNTING PROBLEM WAS NEVER VERIFIED BY THE DEALER. THEY BLINDLY FLASHED THE FIRMWARE AND ALSO DIDN'T ROAD TEST AFTER THE FACT. THERE ALSO STILL AN UNDIAGNOSED TRANSMISSION PROBLEM. ADDITIONALLY THERE'S MANY MORE THINGS WRONG WITH MY CAR BUT YOUR FORM LIMITS ME TO THREE AT A TIME.
Mar 13, 2019
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
I WAS IN TRAFFIC AND THE DASH- STARTED FLASHING AND EVERYTHING AT ONCE STARTED SHUTTING OFF AND THEN BRAKE WAS APPLIED ON ITS OWN. VERY SCARY WHILE IN TRAFFIC- I HAVE BEEN WAITING FOR A TOW TRUCK FOR OVER 3 HOURS. DIALS: AT OIL TEMP FLASHES, ALL ELECTRONIC THINGS IS ALL OFF AND LIT. TRANSMISSION AND BRAKING ISSUES- ALL AT ONCE. CITY STREET BRADDOCK RD AND I PULLED OFF AT KINGS PARK SHOPPING CENTER IN FRONT OF WELLS FARGO AND CVS, STATIONARY.
Feb 11, 2019
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
HAVE HAD ELECTRICAL (RADIO/BLUETOOTH) ISSUES SINCE 2 WEEKS AFTER TAKING POCCESSION. BEEN IN FOR REPAIR 4 TIMES . NO RESOLVE LOOSE STEERING IS A BIG SAFETY CONCERN. WHILE DRIVING VEHICLE AT AN APPROX.SPEED OF 65 MPH IN WINDY CONDITIONS ON NOV.3 2018 GARDEN STATE PKWY THE WIND ENCAPSULATED THE VEHICLE CAUSING INABILITY TO CONTROL. VEHICLE MOVED RELENTLESSLY SIDE TO SIDE MAKING A WHITE KNUCKLE EXPERIENCE. SIDE WINDOW LANE DEPARTURE LIGHTS WERE ALMOST ON CONSTANTLY. FELT LIKE THE WIND WAS LIFTING CAR FROM GROUND. HAD TO PULL INTO 2 REST STOPS AS STRESS OF TRYING TO CONTROL VEHICLE WAS UNPREDICTABLE AND STRESSFUL. AS FOR ELECTRONIC ISSUES DEALER REPLACED AMPLIFIERS AND PROBLEM STILL PERSISTS NEW RADIO/PHONE UNIT ORDERED BUT NOT INSTALLED DUE TO MY FILING LEMON LAW
Jan 23, 2019
Frequently Asked Questions
How many problems does the 2019 SUBARU Ascent have?
The 2019 SUBARU Ascent currently has 426 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2019 SUBARU Ascent?
The most common problems reported for the 2019 SUBARU Ascent are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2019 SUBARU Ascent problem data come from?
All problem and complaint data for the 2019 SUBARU Ascent comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - SUBARU Ascent
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2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2009 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2002 Problems
2001 Problems
2000 Problems
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