How many problems does the 2022 VOLKSWAGEN Atlas have?

The 2022 VOLKSWAGEN Atlas currently has 143 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2022 VOLKSWAGEN Atlas?

The most common problems reported for the 2022 VOLKSWAGEN Atlas are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2022 VOLKSWAGEN Atlas problem data come from?

All problem and complaint data for the 2022 VOLKSWAGEN Atlas comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2022 VOLKSWAGEN Atlas Problems

SERVICE BRAKES

29 complaints

Brake system-Unresolved repair and inadequate investigation.

Dec 12, 2025

Drumming/Grinding Brakes and my pads and rotors are still have life left on them. This is an ongoing problem.

Nov 16, 2025

Loud metallic grinding sound when braking is present all the time. The dealer indicated that this is normal for the VW Atlas. However, the issue is that the driver will never know when the brake is functioning properly compared to the sound that often indicates worn-out brake pads (where the metal backing plate is scraping against the rotor). This could cause a collision if not properly fixed.

May 14, 2025

Since the car was purchased brand new, I have had severe brake grinding noises, brake grabbing, and inconsistent braking at both slow and high speeds. I've taken to the dealership many times to have the brakes checked and told each time the noise is a common complaint. I have requested the brakes be further inspected and one time the brakes were measured and was told it was within normal wear when the car had less than 15,000 miles. The noises and inconsistency of brakes makes it unsafe to operate.

Apr 14, 2025

significant brake noise issues (grinding, squeaking, and gurgling sounds). it does feel inconsistent braking. This issue is a constant driving problem every day. I requested a car inspection at Kearny Mesa Volkswagen (8040 Balboa Ave, San Diego, CA 92111). They stated this was normal for this car (Atlas), and I just needed to brake harder. This is not normal to be driving with this issues and brings family safety concerns and an ultimate high repair in the future for lacking of customer services from Volkswagen

Jan 30, 2025

+ 24 more complaints for this component

AIR BAGS

14 complaints

November 26th, I was leaving my home to go tPublix. Upon exiting the Eagle Creek community gate, I proceeded down Eagle Creek Sanctuary Boulevard to avoid hitting a cat, I ended scraped the side of my tires and rims on the side curb. Unexpectedly, while driving, the airbags deployed, even though I had not come into contact with the cat or any other object. The steering wheel airbag did not deploy only the airbags on the side a cop did show up because he was coming out of the eagler creek community and stopped to ask if I needed assistance I showed the office inside my vehicle he was shocked to see that my airbags deployed and the gentlemen that was Towing the vehicle was shocked as well the officer and the towing gentleman inform me I should contact Volkswagen. I contacted volkswagen customer service but I also wanted to report it to the NHTSA my concern is this should be investigated further.

Dec 16, 2025

Volkswagen doesn’t have a repair for the front passenger airbag not going off due to a sensor failure. Customers such as myself were made aware in June of the issue and there is STILL no fix!!!

Mar 11, 2025

The PODs system is still hasn't been repaired since the recall was announced in June. I was told a fix was coming in August, but to no avail. I haven't been able to have someone in the passenger seat of the car since the recall.

Dec 09, 2024

I was made aware of this recall in June of 2024. I called to schedule my car and when I showed up was told the repair was not available. I was told when the letter was mailed in August I could get my vehicle repaired and advised not to use the front passenger seat. I tried calling again in August and was told still no repair available and "don't use the front passenger seat". I most recently called in November of 2024. Our local dealer told us no repair was available and to call VW's 1800 number. The local dealer also gave misinformation about the recall and when I asked they told me they didn't know. I called VW customer service and was told my car is in wave 3. I asked for reasoning about why my car is in wave 3 and they couldn't give any explanation. When I asked when wave 3 repairs would be available, they didn't have an answer. I was told wave 1 and wave 2 had started but there was no ETA for wave 3 to start and to not use the front passenger seat. This car is our family car. We have enough seatbelts in the car for each person in the family. We have been told for close to 6 months now not to use our primary mode of transportation with no reasoning on why we are in wave 3 and no estimate for a repair to be made. I requested to speak with a supervisor and was denied. I also reached out through the Facebook page of VW and received similar information. (No idea why you are in wave 3 and no ETA on a fix).

Nov 19, 2024

Dear National Highway Traffic Safety Administration, I am writing to formally express my concern about the ongoing recall on my 2024 Volkswagen Atlas due to a faulty airbag issue. This recall, which I was notified of in June 2024, has yet to be resolved, and Volkswagen has not provided any timeline for a fix. This unresolved issue is significantly impacting my family’s safety and quality of life. As this is our only vehicle, we rely on it daily to transport our children to school and ourselves to work. However, I am deeply anxious every time we drive it, especially with my husband in the passenger seat, knowing that Volkswagen cannot guarantee the airbags will function properly in the event of a crash. I contacted Volkswagen directly and asked for reassurance regarding the safety of the airbags, but they were unable to confirm that the system would not pose a danger in an accident. To make matters worse, Volkswagen has offered no support—such as a loaner vehicle or temporary replacement—despite the serious nature of the recall. Selling the vehicle is also not an option, as the unresolved recall renders it practically unsellable. This situation has left me feeling trapped and worried for my family’s safety. I respectfully urge the NHTSA to investigate this matter further and ensure Volkswagen addresses this recall with the urgency it demands. Families like mine should not be left in limbo for months on end with no resolution in sight. Thank you for your time and attention to this critical safety issue. Please let me know if additional information is needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 18, 2024

+ 9 more complaints for this component

ENGINE

12 complaints

On November 13, 2025, the vehicle, a 2022 Volkswagen Atlas 2.0T (EA888 Gen 3 engine), experienced a catastrophic engine failure while driving on the freeway at 71,602 miles. What Happened A loud bang was heard, followed immediately by heavy smoke billowing from the engine bay and profuse oil expulsion onto the engine, exhaust, and roadway. The failure caused the vehicle to lose all motive power, requiring an immediate, dangerous emergency stop on the freeway, placing the occupants and other motorists at risk. Component Failure and Safety Risk The root cause of the incident is the premature failure of the Positive Crankcase Ventilation (PCV) Valve / Oil Separator. This component is defective and subject to Volkswagen's Service Campaign 10LP. The PCV failure created excessive crankcase pressure, which physically blew the dipstick tube clear out of the engine block, demonstrating the catastrophic nature of the pressure spike. This failure forced hot engine oil out of the system. Safety Risk: The sudden loss of engine oil created a high risk of engine seizure and fire due to hot oil spraying onto the exhaust system. This condition resulted in the vehicle being disabled on a high-speed freeway, posing an immediate danger. Confirmation: The vehicle is currently held at an authorized VW service center. The technician's notes confirm the physical result of the pressure failure: ruptured seals (Upper Timing Cover and Cambridge seals) that were forced to leak due to the internal over-pressurization. Manufacturer Awareness: The manufacturer (VWoA) is aware of this specific incident under Case #07146593.

Nov 19, 2025

Vehicle: 2022 Volkswagen Atlas 2.0T (VIN: [XXX] ), current mileage: . Failure: The engine water pump / integrated thermostat housing failed due to a coolant leak. I first noticed coolant odor and dried pink/white residue around the pump area on //. Coolant level dropped between services and I observed active seepage. Dealer diagnosis on // confirmed failed water pump/thermostat module and recommended replacement. Frequency/Progression: Began as a slow weep that progressed to an active leak. Coolant requires top-offs; leak is visible after parking. Safety risk: Sudden coolant loss can cause engine overheating and potential stalling while driving, creating a crash hazard and risk of engine damage. Context: This appears to be the same EA888 2.0T water-pump/thermostat leak pattern documented across VW/Audi vehicles; VW previously extended coverage to 8 yrs/80k miles for many 2014–2021 models in a settlement, but 2022 Atlas is not listed—leaving similar failures unaddressed. (Request ODI review for potential broader coverage.) Attachments/Proof: Photos of residue and leak, dealer repair order/estimate for pump module, service history, and receipts (upload available). Ask: Please record this as a safety-related cooling-system defect and consider investigation given recurrence on EA888 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 21, 2025

The oil light often comes on due to low oil inbetween oil changes. This has happened ever since the car was new. I always stop at a local auto parts store and add more oil, but there are no noticeable oil leaks. This is a dangerous issue as it could cause overheating especially if not near a auto parts store. I also always carry extra oil in the back of my vehicle.

Oct 21, 2025

When the vehicle is at a stop or slowing maybe to park the engine shuts down. I get a start/stop error and it indicates I must restart the car manually. I then have to put the car in park and restart the vehicle. This has happened while the vehicle was in motion and in major city traffic. The vehicle displays a check engine light now. It is currently at the dealership being serviced.

Apr 25, 2025

Vehicle randomly sputters and stalls out coming to a stop. Dash displays Please Manually Restart Engine. Auto start stop is deactivated.No CEL. Freeze frame data shows multiple misfires and a P050700 freeze frame data code. Car was just serviced for 30k including a top end treatment.

Apr 04, 2025

+ 7 more complaints for this component

UNKNOWN OR OTHER

9 complaints

We were driving on a highway with no cars anywhere near us, did not go under a bridge, outside was sunny and calm weather in the 75 degree range, and our panoramic sunroof suddenly exploded outwards. Glass shattered everywhere and it sounded like a bomb went off in the car. After immediately getting off on an exit ramp to survey what happened, the remaining glass was pushed up and outwards towards the sky proving that nothing hit the sunroof. Our Volkswagen dealership told us to bring it in and they would put it under warranty for a mechanical defect as the panoramic sunroof is the roof of the vehicle. After waiting weeks, Volkswagen corporate denied the warranty claim saying we must have done something to weaken the glass at a previous time. There were no previous issues with the sunroof and this explosion happened very suddenly. Young children were in the vehicle and it was terrifying.

Sep 17, 2025

The vehicle will completely stop at a red light or in park. Today while in traffic, the car turned completely off. I had to manually restart the car.

Sep 07, 2025

When driving my 2022 VW Atlas at low speeds (stopping at a red light, backing down my driveway, and slowing for yield zones), the vehicle either 1) shudders to a stop and presents "please start engine manually" message or 2) appears to turn off using the start/stop system, but then presents the "please start engine manually" message. Dealer replaced a fuel injector the first time, charged the battery a second time, and now a third time this is happening with no resolution, as "the technician was unable to replicate the issue." This is all within about a 12-month timeframe. This has put my children and me at risk driving on roads with 60 mph speed limits with stop lights, because if the light turns green and I'm trying to restart the vehicle, someone from behind could hit me. The dealer was able to replicate the issue the first visit it was brought in for.

Aug 05, 2025

Panoramic Sunroof on VW Atlas spontaneously exploded. It is at the dealership currently for repair which I was told was an "outside" force that hit it, which is not true! My entire family was in the car while we had to be out of our house for a showing and while returning home we heard what sounded like a gunshot and glass breaking. I started shaking and my husband's ears started ringing it was so loud. I immediately, looked around and asked my kids if they were ok, and they stated yes. We looked up and as we heard wind and above our heads we saw the sunroof explosion. If we didn't have the sunroof shade shut glass would have rained in on us while we drove down the road. The dealership and VW refuse to take responsibility for the $4300+ repair. I was forced to claim it on my insurance which I assume was going to take care of it after reading numerous other reports that the dealer wouldn't take responsibility. There was no prior notice there was any issue with the vehicle.

May 31, 2024

Navigation system is useless. Constantly telling me I’m on a road I’m not actually on. Thousands of people with the same issue in forums online and VW does not appear to know how to fix. Seems to be a CarPlay/navigation issue. Maps are wrong regardless if phone is connected. Reset of infotainment only fixes problem for a few minutes. Currently it tells me I’m driving off road in the middle of a lake, although the car is currently parked in my driveway.

Apr 13, 2024

+ 4 more complaints for this component

ELECTRICAL SYSTEM

7 complaints

The infotainment system where the back up camera is held and all other safety features started re booting and eventually went black December 17th 2025. I brought into Volkswagen Riverhead NY dealer where they said there was an update that needed to be done and all was fixed. I am 1000 miles under warranty so all was covered. After driving about 20 minutes home the issue started happening again where the system was re booting and than eventually black. I called the dealer on the way home and they said oh yes its been a "known" issue on many makes of volkswagen since October 2025. They told me there was nothing they could do. I now called volkswagen customer care where they are stating they are un sure how to fix this. If you google you will see many complaints about this stemming back quite some time. I would like a resolution before my warranty runs out and I am than going to have to pay out of pocket.

Dec 18, 2025

The infotainment system on my 2022 Volkswagen Atlas SE failed completely at 58,435 miles. The screen goes blank/black and the system will not remain operational. The vehicle was inspected and diagnosed by an authorized Volkswagen dealership (AutoNation Volkswagen of Hilton Head, Repair Order #434220). The dealer confirmed failure of the 5F Information Electronics (Infotainment) Control Module and recommended full module replacement. Volkswagen Customer CARE acknowledged the diagnosis but denied goodwill assistance solely because the vehicle was approximately 8,000 miles beyond the warranty period. No misuse, modification, water intrusion, or customer-caused damage was alleged. This failure renders core vehicle functions inoperable and is consistent with widely reported failures of Volkswagen/Audi infotainment control modules (5F / MIB / MMI systems). This appears to be a premature failure of a non-wear electronic control module and may represent a broader defect pattern affecting multiple vehicles.

Dec 16, 2025

Odometer Fraud. The contact purchased a 2022 Volkswagen Atlas. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 29,000. It was later discovered that the mileage was 56,279.

Oct 14, 2025

our anti-theft alert kept being triiggered. doors on vehicle would not lock. normally while driving vehicle at around 10 mph the doors of the vehicle would automatically lock but now they will not lock. i tried to manually lock by pushing the lock button but no luck. Driving down the highway at the posted speed limit of 75 mph you could open the driver door ,front passenger door and both backseat doors. I took it to the VW dealership and the Asst service manager said it was a software issue and corrected it. Vehicle worked for about 6 weeks then we got the anti-theft alert and doors would not lock and going down the highway you could open. took back to VW dealership and they said it was a front door latch ,part number 5K1-837-015-J, was failing internally and was replaced and erased the faults. at the first incident vehicle had just over 52K miles and the repair it had 59245 miles. my biggest complaint it would allow you to open the vehicle while driving and if in a wreck all doors could potentially come open on impact

Apr 30, 2025

I came to a stop at a red light and the car turned off/battery died. The car was stuck in the middle lane on a 3 lane road during rush hour. There was no warning of a low battery weeks and days before this issue. I had to push the car into a gas station that was luckily right besides the road with oncoming traffic. Again, I was in drive and came to a stop at a red light then the car died.

Sep 19, 2024

+ 2 more complaints for this component

EXTERIOR LIGHTING

4 complaints

DLRs faulty and went out around 77k miles. I cannot burn lights in Daytime. Yes, has been confirmed by Leith VW of Raleigh There were no warning lights of the light going out.

Dec 17, 2025

While under warranty the passenger side headlamp unit was replaced. This was about one year ago- now the drive side has gone out on a car that is less than 3 years old. The dealership quoted me $1792.33 for this repair. There is no reason why these should be going out when they are LED. I am part of a facebook group for ATLAS owners and this a known issue. I see the daylight running light on multiple ATLAS vehicles daily when I am driving around town. This should be a recall.

Oct 01, 2025

Daytime running lights are both inoperable. This is a known issue with these vehicles. Both went out at the same time and are $2000 to replace. It’s a robbery.

Sep 13, 2025

UNKNOWN - bought vehicle last year. The right passenger headlight LED strip went out which ended up costing $1600. The drivers side headlight LED strip just went out, which is going to cost me another $1600. Looking online, it looks like many other VW Atlas owners are experiencing the same issues, all within 20-60k miles of having their vehicles. There needs to be a safety recall for these headlights. To have to pay $1600 to get this fixed is absolutely ridiculous. The only way to fix the LED strips is to replace the entire headlight which is why they're charging so much money to do so.

Jun 28, 2025

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

4 complaints

While operating the vehicle at about 50 to 60 mph the automatic emergency breaking system activated without warning and with no vehicles in front, and violently slammed on the breaks causing the vehicle to go into emergency stop in the middle of the highway. This then caused numerous vehicles following to take measures to avoid crashing into the rear of our vehicle. Numerous lights and warning lights started flashing on and off and parts of the screens went black and turned off and on. The car then kept the breaks locked down and we had to limp the car along the shoulder of the road to the dealership to have them look at it. This incident jeopardized the Safety of my family and other drivers and passengers around them. The dealership has not been able to replicate this issue so far. Prior to this incident the technology portion of the vehicle stopped responding, and we were unable to link devices to the vehicle.

Jun 11, 2024

The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.

Nov 08, 2023

Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.

Sep 07, 2023

I received crash warnings while driving 60mph but no car was near to trigger the warning. Vehicle rear passenger side window rolled down on its own about 5 inches. Same trip, the rear driver side window rolled down about 5 inches.

May 16, 2022

STEERING,ELECTRICAL SYSTEM,ENGINE

3 complaints

The vehicle has experienced multiple serious safety failures involving the steering, electrical system, and powertrain. Most recently, while driving, the steering wheel locked unexpectedly, causing a temporary loss of control. Multiple dashboard warning lights began flashing, and the EPC light turned on and off repeatedly. I had to bring the vehicle to a complete stop and restart the engine to regain control. The camshaft/camshaft position sensor and steering system appear to be malfunctioning, and the issues have recurred multiple times. The vehicle has been taken to a dealer for inspection and repairs several times, but the failures continue. These problems have created a serious safety risk, as loss of steering and erratic electrical behavior can lead to accidents, putting myself, passengers, and others on the road at risk. Warning lamps first appeared intermittently after prior repairs, but the steering wheel lock incident is the most severe event to date.

Nov 25, 2025

ENGINE RANDOMLY STOPS WHILE DRIVING, IN THE MIDDLE OF THE ROAD, WARNING SAYS TO MANUALLY RESTART ENGINE. HAPPENS WITH AUTO START/STOP ON OR OFF. LASTEST INCIDENT, WHILE ENTERING AN INTERSECTION TURNING LEFT, ENGINE STOPPED, SAID TO MANUALLY RESTART, STEERING LOCKED UP SO COULD NOT STEER THE VEHICLE. THIS PARTICULAR INCIDENT WAS VERY DANGEROUS PUT ME IN THE MIDDLE OF A LOT OF TRAFFIC, IN AN INTERSECTION. CAR IS BASICALLY UNSAFE TO DRIVE AT THIS POINT. HAD IT TOWED.

Aug 09, 2025

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off How was your safety or the safety of others put at risk? Yes shut off, while driving on local road way. Also shut off on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? Dealership cannot recreate issue, still has vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? VW dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Purchased new in 2022 from VW dealership, has all required services, aside from the electrical malfunctions which began last year has been ongoing no other issues. We have video

Jul 02, 2024

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

3 complaints

Brakes are squealing and grinding noises when i break. This noises are present no matter the speed. VW Dealership from Kearny Mesa VW, San Diego, California USA. Engine: Start/Stop does shutdown during driving after the autostop system. Electric: Sensors is causing false alerts. I deactivated the system, because the system is constantly detecting alerts for no real threats,

Sep 07, 2025

When I start driving the vehicle after it has been sitting for a little while (anywhere between a couple hours to overnight), the first few times I use the brakes, it sounds and feels like the brakes are grinding. There is a loud metallic grinding noise until I come to a full stop. This will last for several miles, and eventually go away. At the same time it does this, the driver side alert (cameras) start beeping like crazy. I have taken it in once as it started very shortly after I got the car and they replaced the brakes to appease me even though they said everything looked perfectly fine. They also said the sensors for the camera just needed cleaning off. All of this started happening again about 6 months later. In addition, I also have issues with the car shutting off whenever it feels like it and requiring a manual restart, In the middle of intersections, etc.

Jan 07, 2024

Vehicle was purchased in Feb 2022. At around 4500 miles a low coolant level alert came on the dashboard. I checked the coolant level and saw that it was low with signs of leaking. Purchased coolant from VW dealer and topped off. Brakes make a metallic scraping/grinding sound when coming to a stop downhill at a slow speed. Vehicle runs loud and slow. Feels like engine airflow is obstructed, but it isn't. Infotainment systems constantly freezes, turns off, restarts and frequently crashes. Inductive mobile charging unit has never worked.

Aug 23, 2023

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

3 complaints

My atlas forward collision system malfunctioned causing the automatic emergency braking to turn on when there was no one and nothing in front of me. I was then rear ended. Which ultimately totaled my vehicle. My car said airbag error as well. I called Volkswagen Perrysburg Ohio, to report the incident, was sent to the managers voicemail 7/16/2025. The manager never called me back.

Jul 24, 2025

Crash: 1

Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.

Nov 04, 2023

Was driving under 10mph and the brakes suddenly locked despite nothing being in way that would trigger ABS system. Brakes have also been grinding and feel off going down steep inclines, and sounds like water is moving around when i press them, even lightly. This is not safe and VW refuses to acknowledge an issue!

Dec 06, 2022

ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

Vehicle stalling at intersections and is very dangerous. Took vehicle to VW dealership and even though they know and told me the problem was the carbon canister they are unable to repair due to no check engine light or the ability to replicate during there 5 minute test drive. This vehicle need repaired before it causes my family to be involved in an accident and they are refusing even though they know the problem.

Feb 21, 2025

Vehicle stalls at Idle or close to Idle. It's very dangerous as this could happen in an intersection leading to a collision. When I contacted VW they are completely aware of the issue, Know the part to fix and have even given the part an extended warranty. However, this will still not help if it causes an accident or injury to my family! According to VW of America, and the Dealership it's the Carbon Canister that is causing this problem. If this has not been a factor in an accident yet it certainly will be . Please address this issue immediately.

Feb 20, 2025

Charcoal fuel filter system - I purchased my vehicle brand new. This went out the first 10 months I had the vehicle. There are numerous owners having the same issue. It seems my vehicle is having the same issues again!!! VW tried telling me I’m over filling my car. This is an incorrect statement. I place nozzle in gas tank, set lever to fill, wait until it clicks. I would never intentionally damage my new car. Again, their are numerous owners having same issues with the charcoal fuel canister

Sep 06, 2024

ELECTRICAL SYSTEM,AIR BAGS

3 complaints

This vehicle is part of the 69PZ recall. The manufacturer has still not come up with a remedy for my vehicle. It has been close to four months, and I am not able to have anyone use the passenger seat because of this. The company is unwilling to offer any solutions. My passenger airbag light turns on and off and the check engine light is on and the dealership did not fix it.

Oct 03, 2024

The contact owns a 2022 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Central Processing Unit (CPU) screen occasionally went black. The air bag warning light would illuminate. The contact stated that the lights on the instrument panel would fail intermittently. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 42,000. VIN tool confirms parts not available.

Aug 22, 2024

What I experienced: the wireless phone charger doesn’t work properly and the phone is impossible to pair with the car a lots of time. All the windows rolled down by itself when I stated the engine. The remote start fail to work multiple times. Most importantly there is a safety recall on the vehicle what currently doesn’t have the fixing solution. I would like to know my legal options according to this serious safety issue I would like to bring back the car and get the refund. At this point I am not sure I want to deal with Volkswagen anymore based on their customer care.

May 17, 2022

ELECTRICAL SYSTEM,ENGINE

3 complaints

Twice in the last month, while I was driving and slowing to a stop, my 2022 VW Atlas has randomly shut off while in Drive. This is an extremely dangerous situation as I have then had to put the car in neutral to get it started again. I was slowing to a light and had just passed a set of railroad tracks today. I was stuck just past the intersection in heavy traffic. My car is equipped with the “start/stop” feature; however, I had it off both times and was not at a complete stop. No warming systems prior to this happening, after the screen said “start the vehicle manually” I do have an appointment scheduled with my dealer on Thursday, July 25, 2024.

Jul 23, 2024

Occasionally when the auto stop is on, and I’m a red light the car will obviously stop. However when it’s time to press the gas the car doesn’t move. I make sure it’s in drive. I then press brake again and go back to pushing gas and car won’t even accelerate. I’m then left to turn the car in and off again and then the car will drive. I’ve reported this issue to my dealership and they say they’ve had a few complaints. This is a safety issue because if I’m at a red light that turns green and a car is driving at regular speed thinking I’m about to drive for the green light, yet my car is having this issue I will get hit one day. This happened I. A flat road 4 times now. And it’s random. It’s haplened once whole the auto stop was off too.

Jan 10, 2024

This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.

Nov 30, 2023

FUEL/PROPULSION SYSTEM

2 complaints

My Volkswagen Atlas has a recurring check engine light and start/stop error light. The LD pump and valve have been replaced multiple times, but the issue persists. Volkswagen now says the problem is the carbon canister, which is covered by TSB VWP-23-04 (NHTSA ID MC-10235143-0001) extending warranty to 15 years/150,000 miles. The bigger concern is safety: the vehicle has stalled multiple times while driving, including once in an intersection where I completely lost steering and control until the car was towed. This creates a major safety hazard for myself and others on the road. Despite the TSB coverage, Cardinale Volkswagen in Salinas, CA is refusing to replace the carbon canister under warranty. They also charged me a $240 diagnostic fee, even though the issue diagnosed was later found to be warranty-related. My understanding is that diagnosis and repair of warranty defects should be performed at no cost. This is a clear safety defect: sudden stalling in traffic, loss of steering, and repeated failures of emission-related parts. I am requesting that NHTSA investigate these incidents and Volkswagen’s handling of warranty claims, as drivers are being put at risk of accidents, injury, or worse.

Sep 10, 2025

Randomly stalled out and shut off. Had the auto start disabled. This happened three times today and has happened totaling 4 more before this- all randomly.

Oct 01, 2024

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

Vehicle stalls at low speeds or at a stop while ldling. Requires car be put in park to restart. Dealerships unable duplicate. Issue is occurring with greater frequency. Causing an unsafe condition driving in traffic.

Aug 29, 2025

The engine shut-off while still driving between 10-15 mph when entering a gas station and turning uphill. Cannot say for certain, but the vehicle behaved similar to when the "start-stop" engine system activates. Electrical seemingly remained on, could not accelerate, and the dashboard requested something along the lines of needing to "restart." Similar scenario occurred the day prior but this time we were completely stopped. Came to a stop, attempted to accelerate, and the dashboard was referencing the same warning as above. This could clearly cause a major accident especially when it occurs while still moving at a respectable speed. VW offers a switch to turn off this system, but the system does not keep the setting once the vehicle is turned off. It automatically activates upon ignition. Ironically, the failure of unwanted & over-complicated engineering cannot be permanently switched off by the vehicle remembering the last setting unless you wish to spend $100 from a third-party. Hopefully my wife remembers to press the magic button every time she turns on the vehicle.

Jul 20, 2025

AIR BAGS,SEATS

2 complaints

The passenger air bag has a faulty sensor and the instrument cluster has an intermittent warning with audible chime. We are unable to use the vehicle for safe transportation and we are intermittently bombarded with the chime while driving. The dealership cannot repair until July 3 and does not offer any alternative transportation in the mean time or any loaner during repair. We have contacted VW Customer Care and they refuse to do anything about it. They have directed us to the dealership. We are unable to get around as a family currently due to this issue. There is an active recall for this issue.

Jun 09, 2025

On Thursday, April 14th, the airbag warning light illuminated while displaying an "AirBag Error" message. The vehicle was dropped off at the dealership the same day. The information below is from the Volkswagen dealership in Tulsa, OK “Performed Guided Fault Finding diagnosis, DTC B100B: Driver's Thorax Airbag Igniter, -N199-, Resistance Too High. Performed procedure as per TSB #2066699 (revised May 3, 2022). Removed driver's seat backrest and inspected driver's seat wiring harness connector T3ax for damage, poor connection, pin terminals pushed back, ect. No issues were noted. Reassembled seat and reconnected harness. Cleared DTC memory and road tested vehicle. DTC B100B reset immediately. As per TSB #2066699, replacement of the Driver's Thorax Airbag -N199- and seat wiring harness are required. Special ordered parts. Parts are on backorder. 3CN-880-241-M SIDEAIRBAG 3CM-971-391-C HARNESS”

May 05, 2022

ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

Error start/stop, vehicle has been stalling while moving at a slow speed or while idle, sitting in a drivethru ordering food,pulling into parking spot or turning off of the road at the light. The vehicle stalls out you have to put it in park to restart . Very dangerous especially while in the road. Just purchased vehicle February 3rd 2025, have had other issues very same night ,check left taillight kept coming on, but taillight not out, took to dealership ery next morning, they stated could not duplicate, nothing they can do, it is still doing it. Brakes when backing out started making a noise now too.

Apr 06, 2025

Leased vehicle in Aug 2022, brand new. Approx. six months later the vehicle exhibited a recurring noise when braking which sounds like a grinding. The noise is also accompanied with a gurgling sound when stopping originating from the engine compartment on the driver's side. Dealership said it might be break dust, they cleaned the area and test drove the vehicle. It worked fine for less than a day before the noise returned. Additionally, the car has surged when at a stop and turned off unexpected with Auto Start/Stop off. Dealership diagnosed the issues as related to the battery from the factory but stated it is not yet with in the failure limits to constitute a warranty replacement. Just to be clear, the battery is failing but not at the rate the manufacture would cover the replacement. Told by the dealer to wait until the problem becomes worse so they can replace it under warranty.

Mar 13, 2024

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

2 complaints

The auto start function shuts my car off when I am stopped for a certain amount of time and will not turn back on. The first time it happened I was 10/7/2024 at a stop light in traffic and took it to the dealership to only be told it was a battery issue. I got the battery replaced and have since experienced the issue 3 more times. The night before Thanksgiving at midnight I was stopped on a hill where I could not shift my car in neutral. I had to sit on the road for 40 minutes before I could get my car back on. On the back country roads going to work(12/14), I again experienced the car shutting off at a stop light in the middle lane. I called the dealership to set up an appointment. They said they ran a diagnostic test on the car and only found the battery needed to be replaced. Nothing else. No matter where I am if I fail to manually turn off the auto start feature I risk my car randomly shutting off on me and not turning back on. I have maintained the maintenance on my car. There are no lights on until the auto start stops my car from turning on I will get an EPC light. Once the car sits for a while, I can start my car and the light doesn’t come back on. This is a major issue and I believe this is truly a manufacturing issue that should be resolved immediately.

Dec 14, 2024

While driving in stop and go city traffic with the auto start/stop disengaged, the vehicle completely shut off while in drive. After releasing the brakes to proceed in traffic I was unable to control the vehicle or accelerate. The vehicle indicated that it needed to be placed in park and started manually. During this time there was no control of the vehicle. The passengers were at risk of a disabled vehicle in city traffic and the vehicle inappropriately turned off. Since owning the vehicle this incident has occurred several times (approximately 7 times over 2 years). It has also occurred in inclined surfaces where the vehicle continues to roll and cannot be controlled until placed in park and restarted. The vehicle has been serviced by the dealership on multiple occasions and diagnosed for this concern. There is no solution from the dealership. The primary concern is safety.

May 24, 2023

UNKNOWN OR OTHER,BACK OVER PREVENTION

2 complaints

After an automatic software update, the navigation screen and all systems that are accessed through that screen no longer work. This includes the back-up cameras for the vehicle. The vehicle was returned to the dealer who was unable to fix it citing they do not have the necessary "computer chip" and did not know when they would be able to get them. The vehicle was returned to me. There is limited visibility through the rear window of this vehicle and the absence of a back-up camera is problematic.

Feb 24, 2022

The infotainment center of the vehicle does not start/work upon start of the car. I get a notification on the dashboard that audio is not available. The whole infotainment center not working on startup means I cannot view the picture/video feed from the rear camera. I tried activating the park assist feature to activate the camera but it did not work because the infotainment center was inoperable. I purchased the car one week ago and have had this issue on starting up the car everyday this past week. It takes anywhere from 2-10 minutes before the infotainment center is operable. I have notified the dealership and they have not been able to reproduce the issue because they acquire the vehicle after the info center is operable. I am not able to have the vehicle serviced at the dealership until Feb. 23, 2022. They have advised to “reset” the infotainment center. The sales associate who sold me the car did this and the problem still exists. Because I purchased the car new, with 10 miles, I did not anticipate this issue.

Jan 30, 2022

CHILD SEAT

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that while driving approximately 5 MPH, and pressed the brakes when suddenly the second row passenger side captain seat erroneously moved forward. The [XXX] child seated in a high-back booster seat in the second row passenger seat was pushed forward into the rear of the front passenger seat. The child had become trapped between the two seats. While trapped between the seats, the child also experienced distress caused by the seatbelt. The contact was able to free the child from between the two seat,s and the seat was eventually correctly repositioned. The child was later treated for trauma to the chest and abdomen. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 50,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 04, 2025

Injuries: 1

FUEL SYSTEM, GASOLINE

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that while stopped at a traffic light, the vehicle experienced a loss of automotive power, and the vehicle failed to start. There was no warning light illuminated. The contact stated that after several attempts, the vehicle restarted and the contact drove to a parking lot, and then the vehicle was towed to a local dealer, where it was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 77,048.

Sep 04, 2025

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that while at a stoplight with vehicles in the front and rear, the vehicle suddenly accelerated, lunged forward, and crashed into a Chevrolet pickup truck. The brake pedal was applied but failed to respond. There were no warning lights illuminated. There were reported injuries, a police report, airbag deployment, or a fire. The vehicle was towed to the local dealer, who was unable to service the vehicle due to parts. The vehicle was towed to an auto body shop. Then towed back to the same local dealer, where an unknown diagnosis and repair were completed. The manufacturer was contacted, but no assistance was provided. The manufacturer reported that the vehicle was not the cause of the failure. The failure mileage was approximately 30,000. The VIN was not available.

Aug 08, 2025

Crash: 1

POWER TRAIN,ENGINE

1 complaint

I am reporting a recurring coolant system issue that raises safety concerns. My 2022 VW Atlas has triggered the coolant warning light several times since new. A dealership eventually replaced the head gasket under warranty, yet the warning returned again months later. At the most recent service visit, a pressure test showed no leak, and I was told the problem was likely "air bubbles" — the same explanation I received before the head gasket was replaced. VW has issued TSB 19-22-01, advising dealers to blame repeated warnings on trapped air and to avoid replacing parts unless a leak is confirmed. This contradicts VW’s own official dashboard warning guidance, which instructs drivers to “Stop! Engine coolant level too low, engine coolant temperature too high, or engine coolant system malfunction” and “Do not drive.” This creates a conflict: VW tells customers a coolant warning is urgent and dangerous, while internally telling dealers to do nothing unless symptoms worsen. Meanwhile, owners are left driving vehicles that could overheat, stall, or fail without proper diagnosis. I request NHTSA investigate whether this approach allows VW to underreport or delay addressing a possible defect. I am concerned about the safety and reliability of this vehicle and the potential for this issue to affect other Atlas owners.

Jul 27, 2025

AIR BAGS,SERVICE BRAKES

1 complaint

Error: Airbag and the passenger airbag isn’t working. There is a recall for the atlas but my vin isn’t in there. No recall for the brakes but they are in a class action lawsuit and they are squeeling, vibrate and feel like they won’t stop. Dealership claims nothing wrong. But my car I traded in didn’t feel like this. Vw need to take action before accidents happen.

Jul 06, 2025

STEERING,EXTERIOR LIGHTING,ENGINE

1 complaint

Steering gear failed twice i have the first one make my car shake so bad and second it makes horrible noise every time i moved the steering wheel . Both front head light led failed for the day running light. Car has misfiring problems with spark plugs and injectors making driving unpredictable and engine start shaking out of nowhere and epc (electronic power control )light comes on

Mar 15, 2025

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

The first issue at 26k miles when the coolant light turned on. It was a broken head gasket which required the replacement of the full motor on the vehicle. After the motor was replaced, the vehicle had to be taken back to the dealership that completed the work on 3 different occasions for installation concerns including a loose bolt and low coolant levels. The second issue at 33k miles was the failure of the charcoal canister which ruined the fuel tank lining, resulting a replacement of the fuel tank. This issue caused the car to stall anytime it was idle (if I was in traffic and not able to accellerate or in a parking lot going slowly, it would stall requiring it to be put into park and restarted. This issue was a huge safety concern since my car would shut down in traffic. No indicator lights came on during this issue. Next, at 37k miles, I smelled terrible gas fumes each time the car idled. At one point, when blowing my nose, I had black soot residue, so I can't imagine what I was breathing or the risk of the vehicle catching fire with such strong fumes. I had to take the car in twice before they took me seriously. The car had broken O rings from the engine replacement. No indicator lights came on for this issue either. Last week, we received the car back after 33 days in the shop for ANOTHER broken head gasket. Within a day of getting the car back, it misfired and the check engine light was on again. The car does not accellerate correctly which poses a safety risk when trying to pull out into moving traffic or cross oncoming traffic. Volkswagen corporate office is well aware of all the issues but declined the buy-back process because we don't fall under our state's lemon laws.

Jan 21, 2025

STEERING,SERVICE BRAKES,ENGINE

1 complaint

1. Noise from the Front End - Shortly after purchasing the vehicle, I noticed a persistent noise coming from the front end while driving. I reported this issue to the dealership within the first 30 days of ownership, but they were unable to identify or resolve the problem on multiple occasions. Eventually, I took the vehicle to Dublin Volkswagen, where the issue was diagnosed, but I had to pay $80 out-of-pocket for the diagnostic fee. 2. Stalling Issue - The vehicle has been sporadically stalling, which initially led me to believe it was related to the auto stop/start feature. However, I later discovered that this is a recurring issue reported by other Volkswagen Atlas owners [XXX] ). This stalling issue has occurred multiple times, even to my brother during his visit from Canada. Given that this vehicle is used to transport children and other passengers, this is a serious safety concern and liability risk. Picture of message that pops up when the issue occurs. 3. Brake Performance Problems - The brakes have been squealing and exhibit shaking and grinding during use after sitting for different periods of time. Despite contacting the dealership (Dorito Brothers Volkswagen) numerous times about this issue, I have been repeatedly dismissed by their service advisors, technicians and manager. Their lack of attention to detail and unwillingness to address my concerns has eroded my confidence in their ability to service the vehicle properly. I was also informed that Volkswagen would be dealing with the brakes issues by the end of the fourth quarter in 2024 but to-date nothing has been heard nor done. They are recommending brake pads and rotors but why are those needing to be replaced after less than a year of owning it. There's more going on than they are disclosing. Attached is a copy of a report from a different dealer than the car was purchased from. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jan 13, 2025

AIR BAGS,UNKNOWN OR OTHER,ENGINE

1 complaint

We have encountered two recalls (one that we are still expecting a fix for) and multiple issues with our VW Atlas that we purchased new in June 2022

Dec 30, 2024

STRUCTURE,FORWARD COLLISION AVOIDANCE

1 complaint

Frontal detection sensors randomly go off usually while sitting stationary at traffic lights or stop signs, when there are no cars around the vicinity of my vehicle. Screen displays false detections and alerts with annoying beeps making you think something is going to collide with you. Dealership says there's an internal TSB on this problem, but they don't know how to fix it.

Nov 22, 2024

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

Since I've had this car in 2022, it continues to misfire and decelerate randomly. Car starts shaking violently and slows down while in traffic causing me to have to figure out a way to get to the side of the road and turn the car off for a while. Vehicle has been taken in various times about this issue since purchase with no resolution. I usually get an Error: Start/Stop message, EPC light and sometimes the check engine light will come on. The dealer states that they couldn't reproduce the problem but when I had an oil change and they had the car running it happened, I called a tech to look at it and he just cut the car off. He says if you cut it off and it starts again, you're good. Except I am not good, the car isn't reliable. Every time they fix something, something else breaks but nothing can be done about this issue. Happens randomly but sometimes more often. Multiple times a day.

Nov 19, 2024

STEERING,ELECTRICAL SYSTEM

1 complaint

While driving, the steering wheel warning light briefly flashed on my dashboard and then disappeared. Later, it came back on and stayed illuminated. A few minutes after that, my car caught fire, which spread to my garage and caused significant damage to my house.

Nov 19, 2024

Fire: 1

EXTERIOR LIGHTING,AIR BAGS

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that upon starting the vehicle, the daytime running lights failed to illuminate. The vehicle was taken to a dealer where it was diagnosed and determined that the lights were not operating as designed. The contact was informed that the front driver’s side headlight unit needed to be replaced. The headlight unit was replaced. The manufacturer was notified of the failure; however, no assistance was provided. The contact was referred to the dealer to pay for the repair. The vehicle was not repaired. Additionally, the contact received notification on NHTSA Campaign Number: 24V464000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The failure mileage was 56,000. VIN too confirms parts not available.

Oct 29, 2024

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

I have owned this vehicle for not even a year and bought it as a family car. It only has 24k miles. I have had consistent problems with it since the purchase. The vehicle has shut off SIX times while I've been driving. The first time I was stopped at a stop light when my car shut off. I took it in for service and VW said they couldn't "replicate the issue" so they wouldn't do anything. It has shut off five more times since then. A few of the incidents I wasn't even stopped at a stoplight but was breaking to slow down and the car shut off. My airbag warning also pops on and off all the time. It dings constantly. I took it in for service and they told me the item was being recalled and there is no fix. I now cannot have passengers in my family vehicle. I have now learned that the car has oil leaking onto the engine. This vehicle is in warranty, so at least I won't have to pay for it but it is the most unreliable car I have ever owned. I have a five year old Subaru that has not had a single problem. I do not feel safe driving my Atlas, and I do not feel safe putting my child in it. I need to get a new reliable vehicle but I have a loan on the atlas. I feel stuck in a death trap. I will never buy a VW again.

Oct 28, 2024

AIR BAGS,BACK OVER PREVENTION

1 complaint

My vehicle warning sensors continue to fail despite having them replaced and now their is an unrepairable recall that my cause my passenger airbag to not deploy during head on collision. I feel these are critical safety features are main reasons for purchasing my vehicle. I do not feel safe driving my vehicle with failing and/or potentially failing safety features. I was widowed 18 months ago. If my vehicle causes me to inadvertently harm my passenger due to a safety feature failure I will not be able to live with that. I am very disappointed in VW for the suggestion to turn off the warning features as a solution and the fact that they have yet to come up with a fix for the recall. My vehicle is only 2 years old and I do not feel safe in it. In addition, I am having to have a second fuel injector replaced due to it failing. I believe I was sold a lemon.

Sep 25, 2024

SEAT BELTS

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that while the twelve-year-old child was seated in the second-row passenger side captain's seat, the seat belt locking mechanism malfunctioned and the seat belt was unable to be unlatched, causing the child to become trapped in the seat. The contact stated that scissors were used to cut the seat belt strap to free the child. The vehicle was taken to the local dealer who replaced the seat belt assembly. The contact stated that the failure reoccurred with the replacement seat belt, and again the seat belt strap was cut to free the child. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 44,000. The VIN was not available.

Sep 23, 2024

ELECTRICAL SYSTEM,AIR BAGS,SEATS

1 complaint

I contacted VW several times about the faulty airbag sensor/electrical system not working. Was told parts not available. If I’m to get into a crash with a passenger. They will be severally injured due to this part not being available. Recall #24V464 Action Code #69PZ

Sep 06, 2024

SEATS

1 complaint

From the first day of purchase of vehicle bought NEW. The second row was not installed correctly from manufacturer. I had taken to VW for maintenance to fix. VW of Clear Lake stated seat was fixed. Seat is still not fixed. Not correctly aligned and still making very load noise. I went back to VW. VW stated it’s too late for repairs. It hasn’t been a year until February 2025

Sep 06, 2024

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

Fuel, gas tank , start-stop, ignition faulty filter and fuel tank collapsing on itself. Diagnosed at dealership. Car stalled in road, at intersections and inability to start , almost rear-ended , and side collision at traffic lights. (With Children in car) break won't compress to start vehicle. They say they know of problem but don't have parts on hand to fix . And no recall cause they can't determine which ones got faulty parts so seen at dealership. Key fob battery was replaced and epc light came on. Immediately stalled in traffic. Wednesday 28th of August.

Sep 03, 2024

FORWARD COLLISION AVOIDANCE,LANE DEPARTURE

1 complaint

Using adaptive cruise control with lane departure. Driving on a straight stretch of interstate with audio (music) at high level. Car suddenly braked and jerked wheel right risking a crash. Vehicle does not do well on straight stretches of road. Thinks driver is not steering, and will populate a msg on dash, followed by a red light and a signal tone. These aren't easily noticed when head is up and eyes on road with audio level high. VW should change this to remove braking and instead it deactivates cruise and/or wheel vibrate only.

May 28, 2024

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

Using adaptive cruise control with lane departure. Driving on a straight stretch of interstate in rain with audio (music) at high level. Car suddenly braked risking a crash. Vehicle does not do well on straight stretches of road. Thinks driver is not steering, and will populate a msg on dash, followed by a red light and a signal tone. These aren't easily noticed when head is up and eyes on road with audio level high. VW should change this to remove braking and instead it deactivates cruise and/or wheel vibrate only.

May 28, 2024

UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

The atlas has shit off mid drive twice so far. Once with the auto shut off button turned off and once not turned off. It cause the vehicle to suddenly brake and nearly get my family rear ended. Many times it detects objects not there and tries braking in the middle of intersections, while making turns nearly causing us to be tboned. It is not worth my families life so it is currently sitting at the dealership No lights are on the dashboard at this time

Feb 27, 2024

BACK OVER PREVENTION

1 complaint

The collision alert system is activated when we brake and a terrible grinding noise occurs. It seems that the brake issues makes the collision system think the car is not being stopped by the brakes. The dealer refuses to do anything about the issues because there is no nhtsa recall. They claim the issue is humidity.

Feb 19, 2024

UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.

Dec 05, 2023

SERVICE BRAKES, HYDRAULIC

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brakes made an abnormally loud squeaking sound. The vehicle then lost motive power. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.

Nov 03, 2023

ELECTRICAL SYSTEM,SERVICE BRAKES,BACK OVER PREVENTION

1 complaint

My sensors continue to beep when there is no obstruction around the vehicle. At times, this will also cause the brakes to grind. When I take it in for inspection, they are unable to find any malfunction because this happens inconsistently. This puts myself and others at risk because it is very distracting to the driver. The vehicle has been inspected by the service dealer, but they have not been able to reproduce the problem. Other lights have also popped up randomly... the driver seat belt sign, when I did have my seat belt on and the EPC sign while I drove down my street.

Aug 29, 2023

BACK OVER PREVENTION,FORWARD COLLISION AVOIDANCE

1 complaint

Began getting front end collision alerts and unexpected automatic emergency braking shortly after purchase. Unexpected braking, slowing/stopping of the vehicle is a safety hazard. Returned car to VW dealer in Irvine, CA in Feb 2023 and July 2023. Explained this was safety issue concern. The dealer claimed the issue was from damaged front bumper sensors from debris or other impacts, though the car is only operated normally on So. Cal. roads and freeways. Dealer also claimed that small windshield chips were causing the sensors and front collision system to malfunction. We stated that these safety related components should withstand more than a few months of normal driving and the warnings/unintended braking presented a safety hazard to us and other drivers. I told the dealer the issue is not the sensors, but likely a bigger underlying problem with the system’s programing or software. The dealer insisted the sensors and windshield were the issue. Knowing it was unlikely the sensors, I requested the dealer provide me with the original sensors for future inspection. Both dealer and VW initially refused to cover any “repairs.” Once mentioned contacting DOT ODI, VW offered to pay for labor of the sensors if we purchased the 3 required ($661.48). Dealer said we would need to pay for the windshield ($789.89) and installation ($250.00)and they would cover cost of calibrating the windshield sensors. Total out of pocked $1,701.37. Told them I wanted just to do the sensors first to see if that alone would solve the problem. They said if we did not purchase the windshield at that time, if we needed it afterwards, they would charge an additional $450 for calibration. Once the work was complete we picked up the car on [XXX]. On [XXX] the car again started to experience the same false front collision warnings. The dealer only advised to return car for a third time for the same issue. This serious issue needs to be corrected in the interest of driver safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Aug 04, 2023

SERVICE BRAKES,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

Vehicle 2 hrs after purchased start/stop failure notice came on. Vehicle died without emergency brakes or any brake system at all take place in middle of the road. Took to the dealer where it was purchased from immediately-4 days later “repaired” replaced a valve stating a flap wasn’t closing correctly. 3 weeks later out of state same thing happened 3 different times traveling 70 mph on the way back to our home, only this time we had cars swerving behind us to avoid hitting us as we were in middle lane, immediately I threw on the flashers while driver was attempting to place it in park when the gear shift stuck same error all 3 times start/stop fail only this time the check engine light came on as well as the start stop error light on the dash and permanently stayed on until we could get to the dealership where we purchased it- vehicle stalled again the same way only this time attempting to park vehicle to check in for inspection

Jun 23, 2023

FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated that the Forward Collision Avoidance system was malfunctioning. The contact stated while driving 30-45 MPH, the Forward Collision Avoidance warning light illuminated while there were no vehicles or objects nearby. The vehicle was taken to the dealer, who informed the contact that the Forward Collision Avoidance system could have been triggered by significantly small objects and was operating as designed. The contact stated that the failure had been reoccurring. Additionally, the contact stated that while reversing, the rearview camera image displayed, then disappeared. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer for diagnostic tests; however, the dealer failed to update the contact for two weeks. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer informed the contact that they were waiting for an engineer to provide the next steps going forward. The failure mileage was unknown.

Apr 07, 2023

FORWARD COLLISION AVOIDANCE

1 complaint

Emergency braking system was activated on 15 FWY, traveling north just south of Magnolia (33.8652148,-117.5413564) No vehicle or objects were in front of me. I was in the far left lane traveling at freeway speeds for over 2 miles before the emergency braking system was activated. The vehicle traveling behind me was able to maneuver into the other lane to avoid hitting me. I took the vehicle to the dealership and the indicate the logs only shows the warning was activated, but do not show the vehicle applied the brakes. This is the 3rd instance of this happening. I also have had 2 legit instance where someone cut me off and the emergency braking system activated as design to avoid the collision. VW states these entries are not in the logs. This indicates there has to be an issue with the software. I am also experiencing false positives on the other sensors in the system, the system indicate a vehicle or object is on the side of the vehicle, I have videos showing the sensors are falsely altering.

Jan 25, 2023

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

The automatic emergency braking is engaged when when it should not. This happens while traveling at highway speeds, I have been lucky the 4x it is has happened that no one was behind and I was able to override and safely continue on my way. I took the vehicle to the dealership and they stated that there are no entries in the system log indicating any automatic emergency braking. This is very concerning, since I have had 2 incidents where the emergency braking was activated when it was supposed to. These are not in the logs either. I am also experiencing issues with the blind spot warning sensors too. I have video proof of a false alarm. The dealer said VW will not allow them to fix a vehicle with video proof. There appears to be an issue with the sensor system in the vehicle since the blind spot sensors is falsely alerting and the forward collision sensors are initiating the automatic emergency braking system. Volkswagen Customer CARE # 05487060

Nov 25, 2022

ENGINE,FORWARD COLLISION AVOIDANCE,PARKING BRAKE

1 complaint

The vehicles parking brake came on and the car shut off by itself in the middle of the road.

Jun 13, 2022

VISIBILITY

1 complaint

The contact owns a 2022 Volkswagen Atlas. The contact stated while driving in snow, the windshield wipers stopped working as needed. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and manually tighten the windshield wipers bolts that were loose. The contact was able to continue driving but stated that the windshield wipers were not aligned and fractured around the areas of the windshield. The contact took the vehicle to the local dealer and was informed that no failure was found due to the windshield wipers not being meant to clean snow. The dealer informed the contact to keep tightening the windshield wiper bolts as needed. The manufacturer had been informed of the failure. The failure mileage was approximately 6,500.

May 10, 2022

FORWARD COLLISION AVOIDANCE,PARKING BRAKE

1 complaint

Two separate instances. The first: emergency break engaged for no reason while in driveway at a low speed. It jolted the car back and I had to put car in Park and then drive again. If this happened while anywhere else, it could cause an accident by being rear ended or a tail spin. Second incident: driving on interstate the forward collision warning symbol came on in red in addition to a red exclamation point. We were driving around 65mph with cars around us. The warning came on seemingly out of nowhere and then was gone several minutes later. There was no reason for this to occur. These issues are a major safety concern and we do not feel safe driving our brand new Atlas at this time.

Apr 20, 2022

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