Volkswagen CC — Recalls, Reliability, Specs & VIN Decoder

Tl* the contact owned a 2012 volkswagen cc. While making a left turn at a green light, another vehicle ran a red light and crashed into the front driver side of the contact's vehicle. None of the air bags deployed. The contact was not notified of nhtsa campaign numbers: 16v078000 (air bags) and 15v483000 (air bags). The driver sustained whiplash, neck ligament pains, and shoulder and wrist pains on the left side. One passenger sustained whiplash, and neck and back pains. Another passenger sustained whiplash and abdomen pains. A police report was filed. The insurance company claimed the vehicle as a total loss and it was towed to a repair center. The manufacturer was not notified. The approximate failure mileage was 65,789.

Tl* the contact owned a 2017 volkswagen cc. The contact stated while driving 30-35 mph in the rain, they crashed into the rear of an unknown vehicle. The contact struck his head on the front windshield. There were no warning lights illuminated. The air bags did not deploy. The contact sustained injuries to his head and arms medical attention was provided. The vehicle was towed to an independent lot. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The contact stated the failure was similar to nhtsa campaign number: 19v014000 (air bags). The manufacturer was not contacted. The failure mileage was 28,000.

Tl* takata recall. The contact owned a 2014 volkswagen cc. While driving approximately 10 mph, the vehicle accelerated out of control across the road and crashed into a couple of trees in a neighbor's yard. There were no warning indicators illuminated. The contact stated that only the driver side air bags deployed. A police report was filed. The driver sustained injuries that required medical attention. The vehicle was totaled and was towed to the dealer (diehl automotive, 258 pittsburgh rd, butler, pa 16002, 724-282-8898). The manufacturer was not made aware of the failure. The contact received recall notifications for nhtsa campaign numbers: 17v509000 (fuel system, gasoline) and 18v148000 (air bags), which stated that parts were unavailable. The failure mileage was approximately 20,000. Parts distribution disconnect.

Front end crash with significant damage to front bumper center. No airbag deployment in vehicle but smell of airbag propellant.

Tl* the contact owns a 2012 volkswagen cc. While driving uphill at approximately 65 mph and attempting to pass another vehicle, the contact's vehicle lost acceleration and the epc warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. When the vehicle was restarted, the check engine indicator illuminated. The vehicle was coasted to a service station and towed to an independent mechanic (josho auto, 10945 randolph, costa mesa, ca 92626, 714-557-2601) where the vehicle was kept for diagnostic testing. The manufacturer was not made aware of the failure. Also, approximately one year ago, the front passenger side of the vehicle was crashed into by another vehicle. None of the air bags deployed. A police report was filed. The contact sustained injuries that required medical attention. The vehicle was towed to a body shop (pacific elite auto body shop in costa mesa ca) and repaired by the insurance company. The manufacturer was not made aware of the failure. The contact recently searched the vin and found nhtsa campaign number: 16v078000 (air bags). The failure mileage was approximately 62,000. Parts distribution disconnect.

I was in a car crash 02/24/2017 no airbags deployed. As i was turning left a car ran the red lite, slammed into my passenger side.

In a front end collision while slowing down on interstate 84, on october 15, 2015, the air bag did not release. This resulted in a fractured sternum and a hospital stay. The police report with the connecticut state police is case number 1500606623 per article in usa today -- 8.15.15, this car is included in a recall due to airbags not deploying.

Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning.

Tl* the contact owned a 2012 volkswagen cc. While driving approximately 35 mph, the contact rear ended the preceding vehicle. The frontal air bags did not deploy. A police report was filed. The vehicle was towed to a tow lot. No injuries were reported. The dealer (north park volkswagen, 21315 interstate 10 west, san antonio, texas, 78257) was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 105,000.

My daughter has bought a cc volkswagen from dealership in 2014... The car has any problems? Such as the air bags... Engine ,,,car started in its own running in garage ,,until battery died all wires melted , i have call vw all they did was send a 1000 credit only too be used if she buys a brand new car or lease? She was in a accident . Three times,,, now? The car a totaled? Air bags didn't protect her first few times at all now smacked her in her face ? They replaced manifold? Not airbags? She could of been killed ... Taking v,w too long too address this problems w airbags nose put her at risk? More then once ... Not right ? They do not sell 2012 cc at v w dealership anylonger yet came a warranty which has not helped her? Cars was unsafe as i told volkswagen usa,,, i was ignored ? Well car a wreck,, i believe as always have and have notes emails telling them this? Totaled now? Too? Engine light was always on car was not stable . Brake airbags engine wires electrical problems w on going thank you question or concerns call me [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Tl* takata recall. The contact owned a 2014 volkswagen cc. While driving approximately 10 mph, the vehicle accelerated out of control across the road and crashed into a couple of trees in a neighbor's yard. There were no warning indicators illuminated. The contact stated that only the driver side air bags deployed. A police report was filed. The driver sustained injuries that required medical attention. The vehicle was totaled and was towed to the dealer (diehl automotive, 258 pittsburgh rd, butler, pa 16002, 724-282-8898). The manufacturer was not made aware of the failure. The contact received recall notifications for nhtsa campaign numbers: 17v509000 (fuel system, gasoline) and 18v148000 (air bags), which stated that parts were unavailable. The failure mileage was approximately 20,000. Parts distribution disconnect.

Takata recall. On a daily basis my car loses all electrical power and shuts completely off while driving on a city street, highway and has even happened while turning. It's a tremendous safety concern, as i have to stop in the middle of the road, put the car in park and try restarting. This has caused several car pile ups behind me. Vw stated they are unable to pay to have this recall fixed and stated that i would be responsible for replacing the fuel pump and fuel module. I am not able to cover these expenses. This should be the responsibility of vw corporate to cover and fix this recall.

Tl* the contact owns a 2012 volkswagen cc sport. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact was able to push the vehicle to the independent mechanic where he purchased the vehicle. The mechanic diagnosed the vehicle with a defective fuel pump and had the fuel pump replaced. A year later, the contact stated that while driving at 10 mph, the vehicle shut off again without warning. With the assistance of police, the contact was able to push the vehicle to another independent mechanic. While at the mechanic, the contact was informed that there was a fire occurring within his vehicle close to his gas tank which was caused by his fuel pump. The manufacturer was notified of the failure to see if they would cover the repair of the vehicle, the manufacturer offered no assistance. A dealer was not notified of the failure. Upon investigation, the contact linked his failure t6o nhtsa campaign number: 17v509000 (fuel system, gasoline). The vehicle had yet to be repaired. The failure mileage was approximately 126,000.

' "takata recall" i lost control my vehicle while i was driving at athens dr and hit the vehicle in front , i had big damage to my vehicle it was due to improper fuel pump control module. I had reuested already repair from leith vw cary nc,they said they didn't have remedy.

At 8:40 am cst on 11/6/2012. While commuting to work at 55 mph road in the middle of freeway. I lost functionality on the gas pedal. The vehicle would not accelerate when engaging the gas pedal. Gas pedal was rendering non-functional and in-effective. There was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, this is a new under warranty vw cc 2012 4 door sedan. Driving on the left lane with a semi behind me when this occurred. It created a very unsafe near miss incident. I am fortunate that a collision did not happen when i lost power to the wheels. I pulled off to an exit and when i floored the gas pedal, there was intermittent power stalling the vehicle to less than 5 mph. However, there was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, with parking lights on i drove 2 minutes and pulled to a parking lot. My vehicle was towed to a nearest vw dealership upon talking with vw road side assistance. They appear to be inconsiderate to the magnitude of the situation i dealt with and the impact and severity of the technical failure. I don't know if this systemic in vw cc. This technical failure can easily cause accidents. My near miss is a testament to it. *tr

Several times now when attempting to turn out into traffic my car stutters and caused me to almost get hit. Recently while driving in traffic my car stopped receiving gas and started coasting. It literally stopped working in the middle of traffic almost causing an accident with myself and child in the car. *tr

When pumping gas, the pump will click off every few seconds as if the tank is full. It takes at least 15 minutes to fill the tank because it shuts off every few seconds. This is at any gas pump.

Volkswagen announced a recall of the fuel pump on august 16, 2017. Eight months later they do not have a remedy. This seem irresponsible of the manufacturer.

Tl* the contact owns a 2016 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (fairfield volkswagen in fairfield, ohio) was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Fuel pump/push start ignition. Push start ignition not responding while turning vehicle to off mode.

In a front end collision while slowing down on interstate 84, on october 15, 2015, the air bag did not release. This resulted in a fractured sternum and a hospital stay. The police report with the connecticut state police is case number 1500606623 per article in usa today -- 8.15.15, this car is included in a recall due to airbags not deploying.

My daughter has bought a cc volkswagen from dealership in 2014... The car has any problems? Such as the air bags... Engine ,,,car started in its own running in garage ,,until battery died all wires melted , i have call vw all they did was send a 1000 credit only too be used if she buys a brand new car or lease? She was in a accident . Three times,,, now? The car a totaled? Air bags didn't protect her first few times at all now smacked her in her face ? They replaced manifold? Not airbags? She could of been killed ... Taking v,w too long too address this problems w airbags nose put her at risk? More then once ... Not right ? They do not sell 2012 cc at v w dealership anylonger yet came a warranty which has not helped her? Cars was unsafe as i told volkswagen usa,,, i was ignored ? Well car a wreck,, i believe as always have and have notes emails telling them this? Totaled now? Too? Engine light was always on car was not stable . Brake airbags engine wires electrical problems w on going thank you question or concerns call me [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

unknown

Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank… recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the backseats he told me the pump is sweating and there’s a puddle of gas in it and that’s why I have the strong smear smell of gas in my vehicle. He says that it’s not even safe for me to drive the vehicle at this time and at this time, I’m trying to buy another car because I have to keep the windows down, so I don’t pass out from the smell of gas … I called Appleton Volkswagen of Sanford as they switched out the whole fuel tank at 80,000. The vehicle has about 190,000 now … there was just a recall put out for the fuel pump for certain Volkswagen year 2015 and above, but the CC is not on this.? I I feel like it should be in the recall because my car is very unsafe to drive and I’m scared that I’m gonna blow up a fire of flames right now just driving it to the repair they’re not because this is very unsafe ……

Dealer states forward clutch and dual mass flywheel needs replacement based on diagnosis and mechanic experience as they cannot "check" these parts. They also state i need to replace injectors and have a "manual decarbon" procedure due to the direct injection system creating carbon deposits. These are apparently well known issue with this and similar vw models. The car has <100,000 miles and is 5 years old. These are not maintenance items per se and fall under the category of defective components/systems. Vw has extended the warranty on these transmissions for previous model years for many models but not on this one yet. Internet searches reveal many complaints of the same problems. The cost for repairs is $5,600.

My vehicle was stationary and turned off. I went to get in the car start it and leave however when i tried to start the car it immediately started to ding over and over with the a message "error: driver airbag". It also would not let the car start. I had the battery tested its fine and the starter isn't even 6 months old nor the alternator. All the electronics in the car turn on lights, radio, windows up and down, etc. It says to start put my foot on the brake as well which i obviously did and it still says the same error message. It happened 2 times 1st on 12/31/2019 but then started out of nowhere and worked fine for a few days and then happened again 1/04/20, however this time the problem persists.

Loss of motive power while the vehicle is in motion on city street and loss of power from stationary position at red traffic light to a in motion green light pressed on pedal with no motion. This happened from the day i purchased the car while salesman was in the car explaining the cars specifications . When it happened he said its part of the next feature of car. He asked me to leave the car in a stationary position on incline and remove my foot off the brake and allow the car catch gear without pressing on the gas pedal that it drove up on its power and not mine. Shook my head and said "i already bought the car and cars have been doing the incline costing a long time, what are you not telling me?" it seemed that he was avoiding what happened when we lost power. It happened the same day they were giving me the keys and its been happening ever since but it skips a couple of weeks or days 2015-2017

Unknown Discovered this vehicle at abandon home.

Hi, I’ve had my turbocharge replaced in October of 2020 at the Volkswagen dealership in Wichita, KS. Just recently my car started driving funny again such as not accelerating like it should with a slight whining noise. I can only get up to 25-30 mph then the whining noise starts up to where I have to take my foot off the gas, let my speed drop itself then proceed to accelerate again which is very dangerous. Since I had already experienced this problem not even 3 years ago I knew but I still went to get the car diagnosed and again it is the same exact problem not even 3 years later.

I had to replace the engine coil packs/spark plugs 4 times in the last year. This is not normal and a complaint amongst Volkswagens.

Takata recall. On a daily basis my car loses all electrical power and shuts completely off while driving on a city street, highway and has even happened while turning. It's a tremendous safety concern, as i have to stop in the middle of the road, put the car in park and try restarting. This has caused several car pile ups behind me. Vw stated they are unable to pay to have this recall fixed and stated that i would be responsible for replacing the fuel pump and fuel module. I am not able to cover these expenses. This should be the responsibility of vw corporate to cover and fix this recall.

Tl* the contact owns a 2012 volkswagen cc. While driving uphill at approximately 65 mph and attempting to pass another vehicle, the contact's vehicle lost acceleration and the epc warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. When the vehicle was restarted, the check engine indicator illuminated. The vehicle was coasted to a service station and towed to an independent mechanic (josho auto, 10945 randolph, costa mesa, ca 92626, 714-557-2601) where the vehicle was kept for diagnostic testing. The manufacturer was not made aware of the failure. Also, approximately one year ago, the front passenger side of the vehicle was crashed into by another vehicle. None of the air bags deployed. A police report was filed. The contact sustained injuries that required medical attention. The vehicle was towed to a body shop (pacific elite auto body shop in costa mesa ca) and repaired by the insurance company. The manufacturer was not made aware of the failure. The contact recently searched the vin and found nhtsa campaign number: 16v078000 (air bags). The failure mileage was approximately 62,000. Parts distribution disconnect.

Tl* the contact owned a 2012 volkswagen cc sport. The contact stated while driving 55 mph, she saw smoke emerging from the vents. Upon exiting the vehicle, the contact heard a loud pop noise and fire began to engulf from the dashboard. There was no crash or injuries due to the fire. The air bags did not deploy. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle was towed to a impound lot. The contact has not notified local dealer. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not informed of failure. The failure mileage was 120,000.

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop

This is a 2017 with 45,000 miles and the radio is defective in that it changes channels by itself and the voice command function does not work. The navigation does not work either. It is distracting when driving to have the channels change non stop. Vw advised it would cost $1,000 to replace. Due to mileage the car is no longer under warranty. A radio should not need to be replaced so soon. In addition, the headliner inside the car is coming down. That is something that should happen to a much older car, not a 3 year old car. Vw not taking responsibility.

Vehicle was parked, returned to vehicle and headlights were on, instrument panel lights were on, as well as airbag lights, brake lights, and e-brake light was blinking. The vehicle was unresponsive to the remote and i was unable to get inside the vehicle. It was towed to the dealership at which point they kept it for 5 days to attempt to replicate and resolve. They engaged their technical teams and could not determine the issue after 5 days. They've requested that i pickup the vehicle and advised if it happens again to bring it back. My concern is that this is an undiagnosed electrical/computer issue that could pose a safety issue if it happens while driving, particularly on the freeway at a high rate of speed. I simply want to ensure you're made aware of the issue and potential risk should this be something beyond just my vehicle. I also have videos of the issue as it was occurring that you are welcome to request from me. The dealership was also given access to the videos.

My 2016 VW CC (VIN: [XXX]) has a clock spring failure. I brought my car in to Riverhead Bay Motors on 2/12/2019, with the hope of diagnosing and fixing the part. They had to order the part, so only diagnosis was done. Diagnosis confirmed that the clock spring (in VW’s own words from the bill): “Upon further diag found clock spring defective”). I was told in conversations prior to bringing the car in, with corporate, if they identified a torn clock spring as the cause, a case manager would look into and consider if my car perhaps had a faulty part and the fix could be covered by Volkswagen. After many days spent waiting for the opportunity to speak to a supervisor, I finally was able to on 2/15/2019. Volkswagen is refusing to acknowledge that my clock spring issue is the same as what prompted: both a recall, and an extended warranty, and is peer to of an active investigation—escalated to an engineering analysis--by the NHTSA (EA18-003). They are insisting I pay out of my own pocket to replace their defective product. Since the supervisor was unwilling to give any info on who made the part and whether the relation was causal, I spent some time this weekend using the NHTSA as a transparent resource. What I have found is that the faulty part in my car is the same one that was involved in a previous recall, and the same one involved in a voluntary extended warranty—although my VIN is not part of either action. Much of my own research has involved the review of the many piecemeal responses to NHTSA Inquiry EA18-003. The component which failed is Part number: 5K0-953-569 AS. The part is supplied by Valeo (otherwise referred to as Valeo Robust), and appearing to be in the class CW50/2012---for the VW CC model years 2012-2016 (see below, Table one: Clock spring part identifier). According to confirmation with Michelle Stokes at Riverhead Bay Motors on 2/18/2019—part 5K0-953-569 AS is THE ONLY clock spring that is available to my car INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The clock spring has failed on my cc causing all airbags to be disabled. Volkswagen refuses to fix this as a safety issue. I'm filing this in the event that something happens i will have full recourse against them for negligence over profit.

It looks like a problem with the computer system all my light and sensors came on including airbags etc.. It happens when i turn my car on to go to work.

What happens is exactly what is described in other models and years of the same model. Failure of the steering power and airbag failure due to failure of clockspring. This is a new car and it would be quite a coincidence to have this same issue with the same manufacturer and not have it be causally related based on the same defect which caused a similar recall. The airbag sensor light wen ton, horn wouldn't work, electrical components on wheel won't work. Bringing for replacement of clockspring (same as in other recall).

Clock spring went out so airbag and horn do not work

Clock Spring Failure. Should have been included in recall (2015 CC), but told my specific vehicle isn't by VW. Caused airbags to not work and multiple other fault codes.

The car had an air bag recall fixed and a few weeks later the air bag light came on and the horn won't work. Now the dealership wants the customer to pay for repairs stating that it is the clock spring that is broken. This problem is a direct result of the air bag repair.

The airbag light went off in the instrument cluster. I hear what sounds like a disconnected cable rubbing against the steering wheel whenever I try to make a turn. All buttons in the steering wheel are non functional after the incident. Really concerned if the airbag won’t deploy and cause fatal or deadly injuries in case of crash. I don’t feel safe driving it in this condition.

The contact owns a 2014 Volkswagen CC. The contact stated while driving at an undisclosed speed, the steering became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired but there was an abnormal rattling noise detected. The contact stated that while driving, the vehicle shifted hard. The steering wheel was loose. The air bag warning light was illuminated. The vehicle was taken to the same dealer where it was diagnosed that the motor mount bolt had detached from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The approximate failure mileage was 80,000.

Steering wheel clock spring broke. No horn or function buttons working along with the airbag.

My horn,my air bag and all controls in steering wheel are not working.i took it to vw service center & they quoted me $948 for a new clock spring.hasnt this part been recalled? It's a lease and that's insane,this is the second time this has happened

Tl* the contact owns a 2014 volkswagen cc. The contact stated that the hardware for the steering wheel was on a national back order for a manufacturer's recall. The contact was unable to determine when the vehicle would be repaired. The manufacturer was unable to determine when the dealer would be supplied with the parts for the recall repair. The contact ahd not experienced a failure. The vin and nhtsa campaign number were not available.

The Power Steering keeps failing while driving. It is available for inspection, ASAP. This is a very dangerous hazard to lose the ability to steer the vehicle at any speed. I have not taken to my mechanic, yet. I have read all sorts of problems with steering since the Takata Air Bag Replacement Recall. Ever since the AirBag Replacement, many of my warning lights have been illuminated. The Dealer told me it is due to the Sensors on my Tires. I see they were previously recalled and now I have a problem with them, too. Right before the Steering Fails, I hear a gone and the Red Steering Wheel Light illuminates. I am then forced to slowly get off the road, barely able to turn the wheel, turn off the vehicle and re-start the engine to get the Power Steering to Re-Set itself. It is happening more and more often. Just went to Doctor appt Friday and it happened five (5) times going to and from Doctor (14 mile round trip). I see Dealers are telling people it is a Clock Spring and they are charing up to $ 6,800. to repair. My car only has 56,000. miles on it !!!

Air bag light is on after 6 months of taking the car to the dealer to repair the issue after the recall. Went back to dealer and they want to charge me to fix the issue.

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop

When I put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. During this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. After that faulty start, the vehicle operates normally, until the next cold start (vehicle is at rest for 30 or more minutes). Here is an example that shows the danger of this situation. When I back out onto my street, and I put the car in drive, a driver behind me expects me to move. That driver is not expecting a stationary car (stalled, in park, or anything else like the situation I am describing). That creates a safety issue because the driver behind me may not slow down. That driver could then collide with my stationary vehiclle. That could result in injuries or loss of life, to me, or to the driver or passengers in the car that hit me. I spoke to a VW dealer about this, Cherry Hill Volkswagen. They looked up information, and then replied to me "that's normal for that vehicle". The problem is this. That's not normal for any vehicle. That's a bad answer. I have been driving for 50 years, and I have never had any vehicle that performed this way, and I don't know anyone who has. That means it's not normal. If the dealer said "many drivers who own the same vehicle as you do have reported the same problem", that makes it a frequently occurring problem. It does NOT make it normal. Because the dealer did not acknowledge a problem, there has been no effort to correct it. - If every driver who purchased a 2016 VW CC encountered this problem, then every one of those vehicles should have been recalled so that Volkswagen could repair the problem. - If some of the vehicles that were purchased had the problem and others did not, that proves that it is a correctable problem. If NHTSA is aware of this problem and has not directed Volkswagen to correct it, then you are not doing your job.

Dealer states forward clutch and dual mass flywheel needs replacement based on diagnosis and mechanic experience as they cannot "check" these parts. They also state i need to replace injectors and have a "manual decarbon" procedure due to the direct injection system creating carbon deposits. These are apparently well known issue with this and similar vw models. The car has <100,000 miles and is 5 years old. These are not maintenance items per se and fall under the category of defective components/systems. Vw has extended the warranty on these transmissions for previous model years for many models but not on this one yet. Internet searches reveal many complaints of the same problems. The cost for repairs is $5,600.

In february of 2017, my vehicle stalled on a busy freeway while in motion and completely died, after towing the vehicle to the dealership they determined several parts needed to be replaced including mounting, bearing, c valve, ah separator, ribbedbelt, tensioner, c-gasket, d-gasket, seal ring and bolt. After driving the vehicle home again it died. I took it back to the dealership where they replaced the fuel pump module, washer and control unit. The car appeared to be driving fine the day i left, but the next morning it wouldn't start. I had the vehicle towed to the dealership in which they advised i needed a new battery. I kept up with all service and in january of 2018 while driving the vehicle, it stalled yet again while in motion, with vehicles almost striking me, after towing the vehicle to the dealership, they advised it was the fuel pump module again. They replaced the part. The car was driving fine until march 2018 when the vehicle stalled on the freeway while in motion. The dealership now states the bushings are cracked and dry rotted, and the mechatronic unit has failed and the vehicle now needs a new transmission.

I was driving on the highway and out of no where it threw its self into neutral and the gear indicator was flashing with a wrench and it can move for like 5 mins then does it again was told the whole MECHtrnical in the transmission

Oil pressure change indicated on dashboard stating, "low oil pressure", the indicator then went out and the 2012 vw cc 2.0 tsi shut off while driving on the interstate at a speed of approximately 45 miles a hour. The vehicle was restarted and moved of the interstate under its own power, but was idling rough and stalled. The vehicle will not start now. The code pulled from this vehicle now read, p0300, p0302, p0341, p000a, p0016, p0304, p0301, p0011, p0506

While driving home from work last night the engine started making strange knocking noises and then stalled with a blinking cel that turned to solid i restarted the car twice in neutral (manual transmission) it was r miles from my job to my home the car now does not start and makes a very loud knocking noise the timing chain jumped and now my engine is completely damaged i could have been rear ended when the car stalled 3 miles

Tl* the contact owns a 2012 volkswagen cc. The contact stated that when the gears were shifted, an abnormal grinding sound was heard. The contact also stated that the vehicle idled before accelerating and the service transmission warning indicator illuminated. The vehicle was driven to an independent mechanic who diagnosed that a megatronic module needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to bring the vehicle to a dealer to be repaired at her expense since the vin was not included in a recall. The dealer was not contacted. The failure mileage was 150,000.

Tl* the contact owns a 2012 volkswagen cc. While driving 70 mph, the vehicle downshifted into neutral on its own and the check engine warning indicator illuminated. The vehicle was taken to bozzani volkswagen (located at 528 s citrus ave, covina, ca 91723, (626) 921-5160) where it was diagnosed that the mechatronic unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 140,798.

The vehicle in question has had over two years of unresolved engine and transmission problems. The vehicle has been repeatedly return to the dealership only to be told that what it was there for not to be the problem but other things have been found and thats the problem. After paying for that repair only to bring it back for the original complaint. This is the pattern with the engine leaking oil and the leak never found to the car not going above 10 mph. Wthin the last 5 months the car has been in the shop for the same issue of no power and rattling shaking transmission. Three to four weeks at a time. In the past the car has been returned to the dealership once a week for the oil to be check and filled to specs . Also within the past two years the entire engine has been worked on by the dealership and the transmission was blown up by a technician being careless in making a repair. In repair orders i have the major work that has been done on this vehicle.in talking to the dealership and volkswagen the only thing thats being said that the car is too far out of warranty. The issue that generates this complaint is that now volkswagen dealership has the car and it needs a engine and transmission and wants between $8,000-$11,000. This is a major problem because of the issue that have been having over the period of time. The consumer should not be carrying the burden of this type of repair because of the history of the cars in question (which is the volkswagen 2012 cc). All of the problems have occurred while the car was in motion. The events with this car started in the year 2016 and the problems have been constant evry since up until this current date.

Tl* the contact owns a 2016 volkswagen cc. While pulling into a parking space with the brake pedal depressed, the vehicle accelerated without warning, the contact applied excessive force to the brake pedal; however, it crashed into a cement wall. The contact sustained neck, shoulder, and arm injuries that required medical attention. A police report was filed. The vehicle was towed to schumacher volkswagen of west palm beach (located at 3001 okeechobee boulevard, west palm beach, fl 33409, (561) 935-4490), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 28,000.

My daughter has bought a cc volkswagen from dealership in 2014... The car has any problems? Such as the air bags... Engine ,,,car started in its own running in garage ,,until battery died all wires melted , i have call vw all they did was send a 1000 credit only too be used if she buys a brand new car or lease? She was in a accident . Three times,,, now? The car a totaled? Air bags didn't protect her first few times at all now smacked her in her face ? They replaced manifold? Not airbags? She could of been killed ... Taking v,w too long too address this problems w airbags nose put her at risk? More then once ... Not right ? They do not sell 2012 cc at v w dealership anylonger yet came a warranty which has not helped her? Cars was unsafe as i told volkswagen usa,,, i was ignored ? Well car a wreck,, i believe as always have and have notes emails telling them this? Totaled now? Too? Engine light was always on car was not stable . Brake airbags engine wires electrical problems w on going thank you question or concerns call me [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr

Wednesday on my home i'm driving going about 35mph gearing down as i am coming up to a tole booth when i notice that brakes literally have shut off. I'm pressing the petal repeatedly as hard and as fast as i can to get them to work but they ended failing and i ran into someone and went through the tole booth and rolled stopped 80 yards after the crash because the brakes still did not work after the crash .with airbag not deploying. It was a very traumatic experience, i no longer feel comfortable in a vehicle i was so happy with moments before this happened.

On 01/14/2013 at approx. 6:00pm after driving up to a drive thru, i engaged the autohold on my 2012 volkswagen cc lux plus. After leaving the drive thru, i was waiting on a slight hill to drive across the highway to enter into my lane of traffic. The autohold had engaged and it was holding my position while waiting to pull into traffic. When i pressed on the accelerator, the vehicle unpredictably and rapidly accelerated from my held position. The car sped up from a dead stop across the state highway (maybe to 30-45 mph) in a very direct straight path. This rapid high speed happened so fast that i was not able to control the vehicle before it hit the curb across the highway, jumped the same curb and crashed into a 10?-12? Deep ravine at a 35-45 degree angle. I was in complete and total shock. An individual stopped on the highway and assisted me from the ravine and i was able to call for assistance. A police report was filed. This 2012 volkswagen cc lux plus has only 5,425 miles on it. It has been only serviced by volkswagen and no others. In the past this 2012 volkswagen had experienced a problem with the autohold at time of original delivery from the dealership (where it was purchase brand new). The sales woman was moderately confused to say the least with the sudden surge the car experienced when she was attempting to explain the particular feature of autohold. She indicated at that time, she did not know why it would have done that and just continued on to provide new car stuff. Besides the delivery incident and the accident, i have had two other brief minor acceleration (rev up) issues while the autohold was engaged. I never thought it was much to concern myself over as they were only what i would of thought of as slight surges for the two occasions. Each time the autohold was engaged the car wanted to accelerate, yet i was able to brake to stop the car.

It looks like a problem with the computer system all my light and sensors came on including airbags etc.. It happens when i turn my car on to go to work.

2015 Volkswagen cc I was told that the ABS module has gone bad. Some of theses vehicles are on recall, mine is not. I was also told by the dealer that there is a national backorder on this part. I’m not sure what I can do at this point.

My vehicle start with the problem at 33kmiles. Now i'm at 37kmiles and it's happening daily. After starting the vehicle and putting it on drive, the brake will not work properly and started making a screeching noise. All of the warning lights on the dashboard lit up, the message center shows error with airbag, abs brake, vehicle stabilization...etc. I am afraid for my life, this vehicle is not safe to drive. I would stop and turn off the engine and restart the vehicle, sometimes that reset the lights and other times that does not help. The biggest concern is the brakes noises and the power steering gets unstable, and afraid the airbag might not work properly in case of an accident. I just update the airbag from the last recall. I can't drive with my baby in the car because of the issues.

Takata recall

Car has 8200 miles. Started to notice when exit the freeway a rumbling sound, after few trips i narrowed the problem to front disc brakes. Seems like they are warped. After 2 times of taking the vehicle for inspection to savannah volkswagen, they gave me feedback that problem is normal. The problem is more accute when brakes warm up a bit after driving on the freeway. Dont know what to do since vw customer service tells is ok.

I brought this car about 3months ago andrive one day abs error so took to mechanic he hooked to machine say rear wheel driver side wheel sensor so got that changed then it gave more code say computer not communicating an also the other sensors out an tcs plus steering asst. So i went online to find out this is a common problem that vw can't even fix .but there still allowed to sale them with out a fix so now i have to guess if i have brakes or tcs an forgot the park brake has a code as well so will anybody fix this problem or do more people have to die in crash or waste money taken it to volkwagan an not get it fix to funny an lights on parked or drive can't clear codes thanks

Tl* the contact owns a 2016 volkswagen cc. While pulling into a parking space with the brake pedal depressed, the vehicle accelerated without warning, the contact applied excessive force to the brake pedal; however, it crashed into a cement wall. The contact sustained neck, shoulder, and arm injuries that required medical attention. A police report was filed. The vehicle was towed to schumacher volkswagen of west palm beach (located at 3001 okeechobee boulevard, west palm beach, fl 33409, (561) 935-4490), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 28,000.

Tl* takata recall. The contact owned a 2014 volkswagen cc. While driving approximately 10 mph, the vehicle accelerated out of control across the road and crashed into a couple of trees in a neighbor's yard. There were no warning indicators illuminated. The contact stated that only the driver side air bags deployed. A police report was filed. The driver sustained injuries that required medical attention. The vehicle was totaled and was towed to the dealer (diehl automotive, 258 pittsburgh rd, butler, pa 16002, 724-282-8898). The manufacturer was not made aware of the failure. The contact received recall notifications for nhtsa campaign numbers: 17v509000 (fuel system, gasoline) and 18v148000 (air bags), which stated that parts were unavailable. The failure mileage was approximately 20,000. Parts distribution disconnect.

Tl* the contact owns a 2014 volkswagen cc. The contact stated that while pressing the brake pedal the vehicle experienced unintended acceleration causing the vehicle to crash into a steel pole and a second vehicle. The contact suffered head and stomach injuries during the crash. A police report was filed. The failure was not diagnosed nor was the vehicle repaired. The manufacturer was not notified of the failure. The failure mileage was 3000.

On 01/14/2013 at approx. 6:00pm after driving up to a drive thru, i engaged the autohold on my 2012 volkswagen cc lux plus. After leaving the drive thru, i was waiting on a slight hill to drive across the highway to enter into my lane of traffic. The autohold had engaged and it was holding my position while waiting to pull into traffic. When i pressed on the accelerator, the vehicle unpredictably and rapidly accelerated from my held position. The car sped up from a dead stop across the state highway (maybe to 30-45 mph) in a very direct straight path. This rapid high speed happened so fast that i was not able to control the vehicle before it hit the curb across the highway, jumped the same curb and crashed into a 10?-12? Deep ravine at a 35-45 degree angle. I was in complete and total shock. An individual stopped on the highway and assisted me from the ravine and i was able to call for assistance. A police report was filed. This 2012 volkswagen cc lux plus has only 5,425 miles on it. It has been only serviced by volkswagen and no others. In the past this 2012 volkswagen had experienced a problem with the autohold at time of original delivery from the dealership (where it was purchase brand new). The sales woman was moderately confused to say the least with the sudden surge the car experienced when she was attempting to explain the particular feature of autohold. She indicated at that time, she did not know why it would have done that and just continued on to provide new car stuff. Besides the delivery incident and the accident, i have had two other brief minor acceleration (rev up) issues while the autohold was engaged. I never thought it was much to concern myself over as they were only what i would of thought of as slight surges for the two occasions. Each time the autohold was engaged the car wanted to accelerate, yet i was able to brake to stop the car.

At 8:40 am cst on 11/6/2012. While commuting to work at 55 mph road in the middle of freeway. I lost functionality on the gas pedal. The vehicle would not accelerate when engaging the gas pedal. Gas pedal was rendering non-functional and in-effective. There was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, this is a new under warranty vw cc 2012 4 door sedan. Driving on the left lane with a semi behind me when this occurred. It created a very unsafe near miss incident. I am fortunate that a collision did not happen when i lost power to the wheels. I pulled off to an exit and when i floored the gas pedal, there was intermittent power stalling the vehicle to less than 5 mph. However, there was heavy soot/smoke from the exhaust primarily almost like fire and some smoke from under the hood, with parking lights on i drove 2 minutes and pulled to a parking lot. My vehicle was towed to a nearest vw dealership upon talking with vw road side assistance. They appear to be inconsiderate to the magnitude of the situation i dealt with and the impact and severity of the technical failure. I don't know if this systemic in vw cc. This technical failure can easily cause accidents. My near miss is a testament to it. *tr

The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop

While driving in dc and also while stationary my car engine begins to stagger or shake repeatedly and the fuel pump and injectors are also giving out the exhaust system feels backed up epc light goes on and off constantly and air intake manifold looks out of sorts spark plugs go out very fast as well .

Driving on a rainy day the abs brakes skid slightly and and then the abs light the traction control light the parking brake the airbag light it also says (fault/ abs stabalization control (esc) and next message is air bag fault all turn on then turn off a few days later they are all solid and staying on mechanic says it's a bad speed sensor let's see it's not repaired yet

Stepping on the accelerator does not always product motion. Dangerous situation when more acceleration is needed such as on an entrance ramp or passing other vehicles or having to accelerate to avoid a crash. This has been a constant since we purchased this car (new) in 2012. The dealer service department told us this a sport vehicle and there is not a problem with the car as long as we accelerate harder. The recall parts are still not available according to vw of orland park il.

Tl* the contact owns a 2012 volkswagen cc. While driving various speeds, the vehicle decelerated and then accelerated to 80 mph, the contact had to depress the brake pedal to decelerate. All the warning indicators illuminated on the instrument panel. The contact also stated that the headlights intermittently illuminated. The vehicle was taken to bemer motor cars (9201 richmond ave, houston, tx 77063, phone: (713) 900-2443), but was not diagnosed or repaired. The vehicle was then taken to archer volkswagen (10400 sw fway, houston, tx 77074, phone: (713) 272-1775) where it was diagnosed that the air bag sensor module, the camshaft sensor, radiator core support, front lower control arm, bushings alignment, rear bracket rotors, and brake fluid needed to be replaced. The dealer only made some of the repairs due to the repair cost. The manufacturer was not contacted. The approximate failure mileage was 89,000.