How many problems does the 2013 VOLKSWAGEN CC have?

The 2013 VOLKSWAGEN CC currently has 148 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 VOLKSWAGEN CC?

The most common problems reported for the 2013 VOLKSWAGEN CC are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 VOLKSWAGEN CC problem data come from?

All problem and complaint data for the 2013 VOLKSWAGEN CC comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 VOLKSWAGEN CC Problems

AIR BAGS

79 complaints

The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V483000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 115,000.

Jun 30, 2021

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE THE CONTACT WAS APPROACHING AN INTERSECTION TO MAKE A LEFT TURN, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER DOOR OF HER VEHICLE AT A SPEED OF BETWEEN 55-70 MPH. THE CONTACT STATED THAT ONLY THE STEERING WHEEL AIR BAG DEPLOYED. NONE OF THE SIDE IMPACT AIR BAGS DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE IMPACT OF THE CRASH CAUSED THE GEAR SHIFT, DASHBOARD, AND BATTERY COMPARTMENTS OF THE CONTACT'S VEHICLE TO CRUMBLE INWARD AND BREAK APART. AS A RESULT, THE CONTACT'S RIGHT LEG AND HIP WERE PINNED DOWN. THE CONTACT STRUCK THE WINDSHIELD AND SUFFERED A DISLOCATED KNEE CAP, PELVIS FRACTURES IN THREE PLACES, FOUR BROKEN RIBS, NINE STITCHES TO THE FOREHEAD, CUTS AND BRUISES ON BOTH ARMS, TWO SEIZURES, AND A BURN TO THE FACE DUE TO THE STEERING WHEEL AIR BAG. THE OTHER DRIVER SUFFERED HEAD INJURIES. THE CONTACT WAS HOSPITALIZED FOR FIVE DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY TO THEIR LOCATION FOR INVESTIGATION. FINDLAY VOLKSWAGEN (983 AUTO SHOW DR, HENDERSON, NV 89014, (702) 558-6600) WAS INFORMED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE VEHICLE WAS CURRENTLY IN THE PROCESS OF BEING APPRAISED TO DETERMINE IF IT WAS TOTALED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Sep 06, 2019

Crash: 1

Injuries: 2

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS). THE CONTACT CALLED HERITAGE VOLKSWAGEN OF SOUTH ATLANTA AT 678-263-3711 (LOCATED AT 305 JONESBORO RD, UNION CITY, GA 30291) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

Aug 07, 2019

TAKATA INFLATORS. I WENT AND GOT MY FUEL PUMP RECALL COMPLETED MONTHS AGO AND MY LOCAL DEALER DIDN'T HAVE THE PARTS TO COMPLETE THE AIRBAG RECALL. THEY SAID IT TAKES ABOUT A MONTH OR TWO TO RECEIVE THE PART AND IT HAS BEEN MUCH LONGER THAN THAT AND THEY STILL AREN'T ABLE TO COMPLETE THE RECALL ON MY VEHICLE. MY AIRBAG LIGHT HAS RECENTLY COME ON AND I SAW THAT THERE IS ALSO A RECALL FOR A CLOCK SPRING. I GOT MY CAR CHECKED BY A MECHANIC AND WAS TOLD I WOULD NEED A CLOCK SPRING REPLACEMENT. I NOTIFIED VOLKSWAGEN OF THIS AND WAS TOLD MY CAR WAS NOT APART OF THE RECALL BUT HOW CAN THAT BE WHEN THE EFFECTED MODELS ARE VOLKSWAGEN CC 2011-2014. THEY ARE REFUSING TO MAKE REPAIRS ON MY VEHICLE. I AM 8 MONTHS PREGNANT AND FEEL VERY UNSAFE ON MY COMMUTE TO AND FROM WORK. MY LOCAL DEALER IS UNRELIABLE AS THEY ARE NEVER ABLE TO COMPLETE REPAIRS. WHEN THE AIRBAG LIGHT CAME ON, I WAS TURNING INTO A RESTAURANT AND HEARD A CLICKING SOUND AND THE LIGHT CAME ON. MY HORN NO LONGER WORKS NOR DO THE BUTTONS ON MY STEERING WHEEL.

Nov 13, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT TOOK THE VEHICLE TO WYOMING VALLEY AUDI (126 NARROWS RD, LARKSVILLE, PA 18651, 570-288-7411) TO BE SERVICED PER AN UNKNOWN RECALL. THE TECHNICIAN INFORMED THE CONTACT THAT THE CLOCK SPRING HAD FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CLOCK SPRING WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Aug 10, 2018

+ 74 more complaints for this component

ENGINE

8 complaints

FAILURE OF THE INLET MAIFOLD FOUND FROM CHECK ENGINE LIGHT. IT HAS HAPPENED TWICE 2 YEARS APART. ONE AT APPROX.92000 AND AGAIN AT 111000

Feb 15, 2019

DRIVING HOME ON THE FREEWAY THE ENGINE STARTED MAKING ABNORMAL NOISE (TICKING). CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR AND LET THEM KNOW I WAS BRINGING IT IN TO BE CHECKED OUT. ON THE WAY THERE THE ENGINE STOPPED RUNNING AND I PULLED OVER AND HAD IT TOWED TO THE DEALERSHIP. SEVERAL DAYS LATER DEALERSHIP CALLED AND TOLD ME THE TIMING CHAIN BROKE AND CATASTROPHICLY DESTROYED THE ENGINE. PURCHASED THE VEHICLE CERTIFIED USED WITH 25,578 MILES. AT THE TIME OF THE ENGINE FAILURE IT HAD 62,569 MILES. THE TIMING CHAIN THAT DESTROYED THE ENGINE PREMATURELY FAILED. I HEARD ABOUT A CLASS ACTION LAWSUIT SETTLEMENT IN NEW JERSEY FOR THIS PROBLEM AND IT APPEARED MY MAKE AND MODEL VEHICLE WAS IN THE GROUP TO BE REIMBURSED FOR DAMAGES. WITH NO OTHER OPTIONS I HAD TO TAKE MONEY FROM MY RETIREMENT SAVINGS AND REPLACE THE ENGINE. AFTER ABOUT ONE MONTH I RECEIVED A TEXT FROM THE DEALERSHIP SAYING THEY HAD BAD NEWS. APPARENTLY AFTER REPLACING THE ENGINE, THEY STARTED THE CAR AND IN TWO MINUTES THEY HEARD AN ABNORMAL KNOCK COMING FROM THE ENGINE AND TOLD ME THAT THE NEW ENGINE WAS GOING TO NEED TO BE REPLACED. NOW I JUST FOUND OUT THAT MY YEAR VEHICLE 2013 CC VW IS NOT PART OF THE CLASS ACTION LAWSUIT. ALL THE EXACT ISSUES I HAVE BEEN READING ABOUT HAVE HAPPENED TO MY VEHICLE. OBVIOUSLY THIS DEFECT IS NOT LIMITED TO ONLY THE VEHICLES IN THE CLASS ACTION LAWSUIT. I PURCHASED THIS VEHICLE AND PAID EXTRA FOR IT BECAUSE IT WAS CERTIFIED USED. I NEEDED A VERY RELIABLE COMMUTE VEHICLE TO GET TO WORK AND BACK HOME SAFELY. AFTER THE DEALERSHIP HAVING MY CAR FOR OVER TWO MONTHS, I WAS DRIVING A COUPLE DAYS LATER AND THE CAR HESITATED AT A STOP AND THE SERVICE ENGINE LIGHT CAME ON. HAD IT TOWED BACK TO THE DEALERSHIP AND THEY TOLD ME ONE OF THE FUEL INJECTORS WAS "ACTING UP". VWOF A KNEW ABOUT THIS PROBLEM AND SHOULD HAVE RECALLED THE TIMING CHAIN. NOW I HAVE TO GIVE THEM MORE MONEY!!!

Oct 17, 2018

CAR LOSES ENGINE POWER DURING ACCELERATION TO THE POINT IT FEELS THE CAR MAY STALL OUT. THIS ISSUE IS NOT CONSTANT, IT IS RANDOM. THERE IS NO " CHECK ENGINE" LIGHT AT ANY TIME BEFORE, DURING, OR AFTER EVENT. I LEARN TODAY THAT MY FUEL MODULE AND RELATED SEALS AND PUMP ARE FAULTY AND NEED TO BE REPLACED BUT MY VIN IS NOT PART OF VW RECALL FOR THIS VERY SAME ISSUE ON OTHER CC'S. THIS IS A DANGEROUS PROBLEM WHEN DRIVING TO SUDDENLY LOSE ENGINE POWER. PERHAPS THE RECALL NEEDS TO BE EXPANDED?

Dec 19, 2017

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE ATTEMPTING TO START THE VEHICLE, THE CHECK COOLANT WARNING INDICATOR ILLUMINATED. WHILE INSPECTING UNDER THE HOOD, IT WAS DISCOVERED THAT THE COOLANT RESERVOIR WAS NEARLY EMPTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP HAD CRACKED, CAUSING COOLANT TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (WINNER VOLKSWAGEN IN DOVER, DELAWARE) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 63,000.

Oct 18, 2017

AT ABOUT 43K MILES I WAS DRIVING ON A MULTI LANE HIGHWAY WHEN THE CAR STARTED VIOLENTLY TREMBLING/JERKING THEN SPUTTERED AND TURNED OFF. I WAS ABLE TO TURN IT BACK ON AND GET ONTO A SIDE MEDIAN. THE CAR CONTINUED TO JERK I DROVE TO DEALERSHIP IMMEDIATELY A FEW MILES AWAY. BY THE TIME I GOT THERE IT WAS NO LONGER JERKING AND ONLY RANDOM MISFIRES IN THE ENGINE WHERE FOUND ON DIAGNOSTIC TESTING. THE CAR SINCE BEFORE THAT TIME AND STILL HAS A LOW LEVEL BUT NOTICEABLE TREMBLE WHEN IT IS IDLE. I HAVE BEEN TO THE DEALERSHIP SEVERAL TIMES TO HAVE IT ADDRESSED BUT THEY CLAIM TO NOT BE ABLE TO REPRODUCE THE PROBLEM.

Sep 09, 2016

+ 3 more complaints for this component

FUEL/PROPULSION SYSTEM

7 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AND THE ELECTRONIC POWER CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO MICHAEL VOLKSWAGEN (6061 N BLACKSTONE AVE, FRESNO, CA 93710, (559) 431-7504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE, FUEL PUMP, AND HIGH PRESSURE FUEL PUMP NEEDED REPLACEMENT. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL ONLY COVERED THE FUEL PUMP MODULE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. THE VIN WAS NOT AVAILABLE.

Aug 15, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (COLONIAL VOLKSWAGEN, 89 TURNPIKE RD, WESTBOROUGH, MA 01581) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Jul 17, 2018

VEHICLE RECALL HAS BEEN PENDING REMEDY SINCE 08/16/2017, IN WHICH MY CAR LOSES POWER WHILE IN MOTION AND STALLS. GOING ON APPROXIMATELY 8MONTHS WITH STILL NO SOLUTION, THIS IS VERY SERIOUS AND DANGEROUS. BEING THAT CAR CUTS OFF RANDOMLY AT ANY GIVEN TIME AT ANY SPEED WHETHER I'M IN TRAFFIC ON THE HIGHWAY OR AT A STOP LIGHT. NO FOLLOW UPS OR UPDATES HAVE BEEN GIVEN ON THE REMEDY WHICH HAS SERVED AS A MAJOR INCONVENIENCE TO MYSELF AND MANY OTHERS AS VOLKSWAGEN CONSUMERS. CAN SOMEONE PLEASE ADVISE AND LOOK INTO A POSSIBLE REMEDY IMMEDIATELY TO AVOID ANY FUTURE AUTO ACCIDENTS, INJURIES AND/OR POTENTIAL DEATHS FOR OPERATING MY VEHICLE.

Apr 27, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HERITAGE VOLKSWAGEN IN OWINGS MILLS AT 866-738-1475 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Apr 25, 2018

MY FUEL PUMP ISN'T WORKING ON MY VEHICLE WHICH THERE IS AN OPEN RECALL FROM VOLKSWAGEN WHICH WAS PUT IN PLACE AUGUST OF 2017 THIS IS NOW MID APRIL AND MY VEHICLE IS OUT OF COMMISSION AND VOLKSWAGEN CLAIM EVEN THOUGH THEY HAVE THE OPEN RECALL THEY AREN'T AUTHORIZED TO START MAKING THE REPAIRS FOR THESE FAULTY VEHICLES WHICH LEAVES US CONSUMERS STUCK WITH UNSAFE VEHICLES AND IN MY CASE AN VEHICLE I'M MAKING PAYMENTS ON BUT CAN'T CURRENTLY DRIVE BECAUSE MY FUEL SYSTEM WENT COMPLEXITY OUT SO NOW MY CAR WON'T CRANK WHICH LEAVES ME IN AN EXTREME BIND CONSIDERING I USE MY CAR FOR WORK. SO NOW I'M CURRENTLY OUT OF WORK I SPOKE WITH THE VOLKSWAGEN DEALERSHIP THIS MORNING AND THEY CAN'T OFFER ANY LOANERS OR ANY ASSISTANCE UNTIL THEY RECEIVE AUTHORIZATION TO START REPAIRS. 8 MONTHS AFTER THE RECALL HAS BEEN ISSUED AND THEY ARE STILL NOT AUTHORIZED TO MAKE THESE REPAIRS????? THEY CLAIM THEY STILL HAVE NOT BEEN SHIPPED THE PARTS????? HOW IS THIS POSSIBLE I KNOW I'M NOT THE ONLY PERSON AFFECTED BY THIS SITUATION IT'S A RECALL ON 281,000 VEHICLES MADE BY THEM. YOU WOULD THINK THEY WOULD ACT SWIFTLY IN REPAIRING THESE VEHICLES MY CAR INITIALLY WOULD STALL OFTEN BUT I CONTINUED TO DRIVE IT BECAUSE AGAIN IT'S MY ONLY MEANS ON TRANSPORTATION AND I HAVE A LOAN OUT ON IT AND CAN'T JUST NOT MAKE MY CAR PAYMENTS OR MY CREDIT WILL BE SCREWED. SO AFTER DRIVING AN U SAFE CAR THAT STALLS ON THE HIGHWAYS, LOCAL ROADWAYS AND ANYWHERE ELSE I MAY HAVE DRIVEN MY VEHICLE NOW IT'S NOT WORKING AT ALL AND THERE'S NOTHING THEY ARE DOING ABOUT IT AS OF YET.....8 MONTHS AFTER THEY ISSUED THE RECALL AND STILL NO HELP TO THE CONSUMERS DEALING WITH THESE ISSUES

Apr 16, 2018

+ 2 more complaints for this component

ELECTRICAL SYSTEM

5 complaints

REGARDING THE ONGOING INVESTIAGTION FOR FAILED REPLACEMENT OF THE CLOCK SPRING RECALL. (NHTSA ACTION NUMBER: EA18003). TWO WEEKS AGO, WHILE TURNING INTO A PARKING SPOT MY STEERING WHEEL MADE A DISCERNING CLICKING SOUND. AFTER RETURNING TO MY CAR I NOTICED AN AIRBAG ERROR AS WELL AS ALL CONTROLS ON THE STEERING WHEEL NOT FUNCTIONING INCLUDING THE HORN. SINCE THEN THESE PROBLEMS HAVE REMAINED. I HAVE CHECKING MY VIN TO SEE IF THE PREVIOUS OWNER HAD THE CLOCK SPRING REPLACED FOR THE RECALL BUT THERE ARE NONE. I PRESUME THAT THE REPLACEMENT CLOCK SPRING IS FAULTY JUST LIKE THE ONE THAT WAS REPLACED.

Jul 23, 2019

MY CAR HAS 34,495 MILES. I GOT A BACKUP LIGHT OUT MSG ON THE DASH, TRIED TO CHANGE THE BULB BUT WOULD NOT STAY IN BRACKET. THEN I GOT A PARKING LIGHT OUT MSG. NOW MY TRUCK OPENS WHEN I START THE CAR AND WILL NOT LOCK UNLESS THE ENGINE IS OFF. READ ISSUES ON WIRING HARNESS. CALLED THE DEALER AND GOT NO SENSE OF KNOWLEDGE ON THE ISSUE. SERVICE DEPARTMENT TRANSFERRED ME TO PARTS. I WAS TOLD THE HARNESS IS $121 AND MUST BE ORDERED. I INFORMED THEM I WANTED THE DEALER TO MAKE REPAIR SO PARTS TRANSFERRED ME BACK TO SERVICE WHERE I GOT VOICE MAIL. NO REPLY RECEIVED FROM MESSAGE LEFT WITH SERVICE. THIS MUST BE A DESIGN FLAW, IT SHOULD BE SIMPLE TO WRAP THE WIRES IN A PLASTIC SHIELD.

Oct 08, 2017

MY BACK UP LIGHTS DON'T WORK AND MY TRUNK WONT OPEN. I BROUGHT NEW LIGHT AND THEY STILL WONT COME ON. THE TRUNK WONT OPEN FROM THE REMOTE OR THE DOOR. I HAVE TO PUT DOWN MY BACK SEAT AND USE THE EMERGENCY OPEN LATCH TO OPEN THE TRUNK. I TOOK IT TO THE DEALER AND THE PICTURE BELOW IS THE PROBLEM THE TRUNK WIRING HARNESS HAS A FEW WIRES BROKEN AND WAS TOLD IT COULDN'T BE FIX IT HAD TO BE REPLACED. THIS SEEMS TO BE A PROBLEM THAT A FEW OF THESE CARS HAVE HAD WHY HASN'T THERE BEEN A RECALL. I COULD HAVE BEEN IN AN ACCIDENT NOT KNOWING MY BACK UP LIGHT WASN'T WORKING.

Aug 17, 2017

TL* THE CONTACT OWNS A 2013 VOLKWAGEN CC. WHEN THE CONTACT SHIFTED THE VEHICLE INTO REVERSE, THE TRUNK POPPED OPEN. THE MECHANIC DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE PART WAS ORDERED, BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 71,000.

Sep 09, 2015

MY 2013 VW CC TURNED OFF WHILE I WAS DRIVING IN STOP AND GO TRAFFIC WITH MY THREE CHILDREN IN THE BACK SEAT. THIS HAPPENED TWICE: ONCE ON A BUSY ROAD AND ONCE ON THE HIGHWAY. THE FIRST VW SERVICE DEPARTMENT I TOOK IT TO TOLD ME IT WAS THE TYPE OF GASOLINE I WAS USING. THE SECOND VW SERVICE DEPARTMENT KEPT MY CAR FOR ONE WEEK AND TOLD ME THE PROBLEM WAS RESOLVED. NOW THE ELECTRICAL CONTROLS SEEM TO HAVE GONE HAYWIRE: WINDOWS RAISE AND LOWER ON THEIR OWN AND THE RADIO SCANS BY ITSELF. I DROVE LIKE THIS FOR A WHILE UNTIL THE CAR DIED. WHEN I CALLED THE SERVICE DEPARTMENT, THEY TOLD ME IT WAS THE BATTERY. THIS CAR SEEMS TO HAVE A SERIOUS ELECTRICAL MALFUNCTION AND I'M CONCERNED THAT VW IS NOT ACKNOWLEDGING THE EXTENT OF THE PROBLEM. I AM AFRAID TO DRIVE THE VEHICLE ON THE HIGHWAY. *TR

Nov 05, 2014

AIR BAGS,FUEL/PROPULSION SYSTEM

4 complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V148000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (NAPLETON'S VOLKSWAGEN OF ORLANDO, 12700 E COLONIAL DR, ORLANDO, FL 32826, (855) 634-9221) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Jul 19, 2018

"TAKATA RECALL" WE CONTACTED OUR LOCAL VOLKSWAGEN DEALER OVER 6 MONTHS AGO TO GET OUR AIRBAG RECALL TAKEN CARE OF. TO DATE, THE PROBLEM HAS NOT BEEN RESOLVED OR EVEN PLACED ON THE SCHEDULE. OUR LOCAL DEALER HAS BLAMED VW CORPORATE THE ENTIRE WAY. WE ARE GOING ON VACATION JULY 14TH-21ST 2018 AND REACHED OUT TO VW CORPORATE FOR HELP IN THE WAY OF A LOANER VEHICLE. AFTER AN HOUR AND A HALF ON HOLD, THEY HAVE NOT COME UP WITH ANY SUITABLE OPTIONS. THEY ARE REFUSING A RENTAL CAR AND CAN NOT GUARANTEE THAT OUR CAR WILL BE FIXED BEFORE WE LEAVE. WE DO NOT FEEL SAFE IN THIS CAR AND WE'VE BEEN DRIVING IT DAILY BECAUSE WE HAVE NO OTHER CHOICE. OUR CHILDREN WILL BE IN THIS CARD DURING VACATION AND VW DOESN'T SEEM TO CARE.

Jul 09, 2018

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. DAVID MAUS VOLKSWAGEN SOUTH (5474 S ORANGE BLOSSOM TRAIL, ORLANDO, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE RECALL WAS REMOVED AFTER THE INTERIM REPAIR WAS REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Nov 13, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHEN ATTEMPTING TO ACCELERATE THE VEHICLE, IT REVVED AND JERKED BEFORE ACCELERATING FORWARD. THE DEALER (MOMENTUM VOLKSWAGEN OF CLEAR LAKE, LOCATED AT 15100 GULF FREEWAY HOUSTON, TX 77034; 281-848-5600) INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 29,874. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

Sep 06, 2017

EXTERIOR LIGHTING

3 complaints

LOW BEAM LIGHTS STOP WORKING. TURN LIGHTS OFF AND THEN BACK ON, LIGHTS WOULD WORK FOR 3 MINUTES. MUST REPEAT TO KEEP LIGHTS ON. THIS IS BOTH IN MOTION AND STATIONARY.

Jun 25, 2019

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE LAMP WARNING INDICATOR ILLUMINATED. THE DEALER WSA NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

Mar 27, 2019

AUTOMATIC HEADLIGHT FAILURE; APPARENTLY THE MOTOR IN THE HEADLIGHT FAILS LEAVING THE LIGHTS IN INAPPROPRIATE POSITION FOR NIGHT DRIVING; DEALER HAS THE CRUX OF THE PROBLEM BUT SEEMS LIKE AN UNUSUAL FAILURE, ESPECIALLY IF IT OCCURS WHILE DRIVING AT NIGHT; NOW THE HEADLIGHT IS IN A FIXED POSITION WHICH MAY NOT BE STRAIGHT; IT OCCURRED SPONTENOUSLY WHEN THE CARE TURNED ON

Jun 11, 2018

WHEELS

3 complaints

I HAVE A 2013 VOLKSWAGEN CC, RIGHT NOW IT HAS ONLY 23,000 MILES AND THE TIRES ARE CRACKING SO BADLY, THE CAR WAS IN SERVICE ON 2014 WHICH PRETTY BRAND NEW, I WANT DOT TO RE CERTIFIED THIS TIRE MAKE SURE IT PASS DOT STANDARD I WILL SUBMIT IMAGES UPON REQUEST

Aug 31, 2016

I PURCHASED THE VEHICLE 12/12 AS A DEMO WITH 5K MILES ON IT. THE TIRES AROUD 9,000 MILES WERE WORN SO UNEVEN I JUST COULDNT TAKE IT ANYMORE. AFTER GOING BACK AND FORTH WITH DEALER THEY AGREED THAT THEY WOULD PAY FOR 3 TIRES IF I WOULD PAY FOR ONE. I DID IT AND THOUGH I WOULD BE DOING GREAT WITH MY NEW MICHELIN PILOT SPORT AS3, BUT SINCE THE LAST ROTATION I FEEL LIKE I AM DRIVING A TRAIN (RUH, RUH. RUH. RUH). I AM GOING TO BRING UP THE NEGATIVE CAMBER ISSUE THAT MANY MANY PEOPLE COMPLAINE ABOUT AND SEE IF THERE IS A PERMANENT FIX. IN MY AND MANY OTHER PEOPLES OPINION THIS CAR IS PERFECT MINUS THIS. I WOULD THINK BY NOW THEY WOULD HAVE COME CLEAN AND ISSUED A RECALL OF SOME SORT.

Dec 13, 2015

VOLKSWAGEN CC HAS SIGNIFICANT PROBLEMS WITH POOR TIRE WEAR, CUPPING. I WAS TOLD BY SERVICE DEPARTMENT THAT VOLKSWAGEN HAS A EUROPEAN ALIGNMENT THAT "TOES IN"? FOR HANDLING. THE TIRES WEAR POOR. THEY REPLACED ONE TIRE THAT WAS IN REALLY BAD SHAPE AND I PURCHASED ANOTHER. SOON AFTER THE OTHER TWO TIRES DID THE SAME THING. THE TIRE COMPANY DOBBS IN ST. LOUIS TOLD ME THAT THE VOLKSWAGEN ALIGNMENT CAUSES BAD WEAR. VOLKSWAGEN SAYS THE ALIGNMENT IS FINE. *TR

Apr 27, 2015

ELECTRICAL SYSTEM,ENGINE

2 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED TO SHAKE WITH THE CHECK ENGINE AND EPC (ELECTRONIC POWER CONTROL) WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. THE FAILURE REOCCURRED. THE VEHICLE WAS LATER TAKEN TO VOLKSWAGEN OF OAKLAND DEALER (2740 BROADWAY, OAKLAND, CA 94610, (866) 920-4215) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

Aug 14, 2018

ENGINE STALLED AND DIED IN THE MIDDLE OF CITY HWY, TWICE, WHILE VEHICLE WAS IN MOTION, WITHOUT ANY PRIOR WARNING, TOOK TO DEALER THEY SAID IT MIGHT BE THE ALTERNATOR & ONLY REPLACED THE BATTERY, IT WAS SUCH A SCARY SITUATION, I HAVE NOT DRIVEN THE CAR ON THE FREEWAY SINCE. RECENTLY, THE CAR HAS STALLED AGAIN, WHILE IN MOTION IN MIDDLE OF TRAFFIC VEHICLE WAS TOWED TO DEALER, ACCORING TO DEALER, THERE IS CARBON BUILD UP IN VALVES & COIL PACK FAILURE, NOT COVERED BY WARRANTY DUE TO 'MAINTENANCE ISSUE' NOWHERE IN OWNER MANUAL DOES IT STATE ANY FORM OF MAINTENANCE REQUIRED FOR THIS, TOOK CAR TO INDEPENDENT CERTIFIED MECHANIC,SPARKPLUGS & 4 COIL PACKS REPLACED, SAME SYMPTOMS CONTINUE WITH #4 PLUG BURNING OUT,CAUSING FUSE TO BURN OUT AS WELL, FILLING CAR WITH SMOKE & SMELL OF BURNT RUBBER, IND MECH. STATES VEHICLE'S PROB IS NOT CARBON BULD UP BUT AN ELECTRICAL/ENGINE ISSUE WHICH IS A SAFETY HAZARD, THE LAST TIME,VEH STALLED ON ME IN MIDDLE OF CROSSROAD, WHLE IN MOION. I DO NOT FEEL SAFE DRIVING IT OR RIDING MY KIDS IN IT. AT THIS MOMENT VEH IS SITTING IN DRIVEWAY, UNDRIVEABLE FOR ABOUT 3 WEEKS, WILL NOT TURN ON, ALL THIS, AFTER HAVING THE VH FOR ON LY 7 MONTHS, & @ OVER 40K MILES.I FEEL THAT EVEN IF IT WERE REPAIRED, THIS VEH IS SO UNSAFE IT SHOULD NOT BE RESOLD TO ANYONE ELSE, OR BE IN CIRCULATION AT ALL. I TRIED RETURNING IT TO THE DEALER, THE DEALER OFFERED TO TAKE IT IN AS A TRADE IN OFFERING HALF THE TRADE IN VALUE DUE TO 'CONDITION IT IS IN' EVEN THOUGH I HAVE TAKEN IT TO DEALER AT EAST 3 TIMES WITH ISSUES. MAIN CONCERN IS THE STALLING WHILE IN MOTION, I FEEL IT IS AN EXTREMELY UNSAFE VEHICLE.

Jan 04, 2016

FUEL SYSTEM, GASOLINE

2 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING 5-10 MPH IN TRAFFIC, THE VEHICLE STALLED. THE CONTACT WAS UNAWARE IF ANY WARNING INDICATORS WEREE ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MOMENTUM VOLKSWAGEN OF CLEAR LAKE, 15100 GULF FWY, HOUSTON, TX 77034, (281)-848-5600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,100. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 06, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEITH VOLKSWAGEN OF RALEIGH, 4005 CAPITAL HILLS DR., RALEIGH, NC 27616) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 10280614. THE CONTACT WAS THEN REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

May 07, 2018

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

CAR HAS STALLED 2X WHILE DRIVING ON A HIGHWAY. WHEN TRYING TO ACCELERATE, THE CAR WILL BUCK AND HESITATE AT ABOUT 2K TO 3K RPM AND HAVE VIRTUALLY 0 ACCELERATION. THE EPC LIGHT WILL KICK ON AND THEN THE CAR HAS SLOWER ACCELERATION BUT IT DOES NOT BUCK AND HESITATE. THE ISSUE HAPPENS WHEN THE CAR IS COLD AND WARMING UP. WHEN THE CAR STALLED, I WAS DOWNSHIFTING, AND THEN THE BATTERY LIGHT CAME ON. THE CAR JUST DIED. HAD TO PULL OVER AND THEN RESTART THE CAR. THE CAR WOULD THEN BUCK AND HESITATE AGAIN UNTIL THE EPC LIGHT CAME ON. I AM AFRAID THIS WILL HAPPEN WHEN CROSSING A ROAD AND CAUSE AN ACCIDENT.

Jan 23, 2018

THE VEHICLE BEGAN SHOWING SIGNS OF MALFUNCTION IN AUGUST OF 2012 (VEHICLE WAS LEASED THE END OF JUNE) WHEN IT WOULD TAKE SEVERAL ATTEMPTS TO START THE VEHICLE AND ONCE STARTED THE VEHICLE WOULD OCCASIONAL CUT OFF OR RUN REALLY ROUGH FOR ABOUT 30 MINUTES. THE ENGINE LIGHT STAYED ILLUMINATED FOR 2 DAYS. I TOOK THE CAR TO THE DEALER TO HAVE IT SERVICED AND AFTER 2 DAYS THEY WERE UNABLE TO REPLICATE THE PROBLEM. RETURNED VEHICLE TO ME WITH NO RESOLUTION. CAR RAN FINE FOR 4 MONTHS THEN ON DECEMBER 17TH THE SAME ISSUES BEGAN TO OCCUR BUT MORE SEVERE THIS TIME. I WAS TRAVELING ON A RURAL HIGHWAY AT 45 MPH WHEN THE WHOLE CAR SHUT OFF LEAVING NO POWER, BRAKING OR STEERING CAPABILITIES. LUCKILY THERE WAS NO ONE RIGHT BEHIND ME AND I WAS ABLE TO COAST THE CAR TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND EJECTED THE KEY. RESTARTED THE VEHICLE AND LIMPED THE CAR BACK TO MY DRIVEWAY AS IT WOULD NOT GO OVER 30 MPH WITH THE PEDAL PUSHED TO THE FLOOR. THE VEHICLE REMAINED IN SERVICE FOR 2 DAYS AND THE DEALERSHIP DIAGNOSED IT AS A FUEL MODULE ISSUE, REPLACED THE MODULE AND RETURNED THE CAR. ON SATURDAY DECEMBER 22ND THE SAME ISSUES OCCURRED AGAIN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP FOR A 3RD TIME AND REMAINED THERE FOR 22 DAYS AS THE MECHANICS COULD NOT REPLICATE THE ISSUE AGAIN. FINALLY THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE WIRING HARNESS AND VIBRATION WAS CAUSING THE WIRE TO TOUCH THE ENGINE AND STALL OUT. THE CRACK WAS FIXED WITH TAPE AND THE WIRE ROUTED AWAY FROM THE ENGINE. I DO NOT FEEL COMFORTABLE DRIVING THE CAR TO AND FROM WORK AS I TRAVEL ON VERY SUBURBAN ROADS TO GET THERE. VOLKSWAGEN IS NOT WILLING TO TAKE THE CAR BACK AS THEY FEEL THE ISSUE HAS BEEN RESOLVED. A VEHICLE THAT COMPLETELY SHUTS OFF AT HIGH SPEEDS IS A SEVERE CONCERN. *TR

Jan 14, 2013

SUSPENSION,WHEELS

2 complaints

I HAVE REPLACE TWO SET OF TIRES ON MY 2013 VOLKSWAGEN CC. I TWICE BY TWO DIFFERENT VEHICLE MAINTENANCE COPIES THAT BOTH SET OF TIRES SHOWED CUPPING WEAR. THIS IS DUE TO VEHICLE SUSPENSION, SHOCKS, STRUTS. CURRENTLY THERE A LARGE NUMBER OF CUSTOMERS WHO PURCHASE THE VOLKSWAGEN CC MODEL COMPLAINING OF THE SAME PROBLEM. THERE WAS ALSO AN APPARENT LAWSUIT FILE (CASE 1:17-CV-23033-RNS), AGAINST VOLKSWAGEN OF AMERICA REGARDING THE SAME ISSUE MANY CUSTOMERS ARE HAVING. I FILED A COMPLAINT WITH VOLKSWAGEN OF AMERICA REGARDING MY PROBLEM, STATING THAT IN THE PASS COUPLE OF YEARS I HAD TO REPLACE TWO SET OF TIRES FOR THIS REASON. TIRE CUPPING CAN BE VERY DANGEROUS DUE TO UNEVEN TIRE WARE, NOT TO MENTION THE SUSPENSION BEING THE MAIN PROBLEM OF THE VEHICLE. IMPROPER SUSPENSION COULD LEAD TO DANGEROUS BREAKING ISSUES. AFTER READING THE MANY REVIEWS FROM CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE, AND REPORTING THIS ISSUE TO VOLKSWAGEN TO NO AVAIL SINCE 2010. I'M ASKING NNTSA TO PLEASE INVESTIGATE THIS DANGEROUS ISSUE THAT VOLKSWAGEN IS NOT ADMITTING TO. I HAVE INCLUDED THE COURT DOCUMENT THAT WAS FILED IN AUGUST OF 2017.

Oct 27, 2017

2013 VOLKSWAGEN CC EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES. WHILE DRIVING AT ALL SPEEDS, AN ABNORMALLY LOUD NOISE EMITTED FROM THE TIRES. THE VEHICLE HAD LESS THAN 15000 MILES ON THE TIRES WHEN THE PROBLEM BEGAN. THE ROAD NOISE GOT PROGRESSIVELY WORSE AND EVENTUALLY TOOK THE CAR TO THE DEALER. THE DEALER STATED THAT THE PROBLEM IS DUE TO CUPPING OF THE TIRES AND THAT I WOULD NEED TO REPLACE THE TIRES AND GET A REALIGNMENT. THE CAR HAS BEEN SERVICED ON A REGULAR BASIS THROUGH THE DEALER AND THE DEALER DID NOT MENTION ANY ISSUES WITH ALIGNMENT DURING THE SERVICES. OTHER OWNERS HAD PROVIDED SIMILAR ISSUES ON THE INTERNET AND THAT THE ISSUE HAD NOT RESOLVED AFTER BOTH NEW TIRES AND REALIGNMENT IN MANY CASES. THE ISSUE SEEMS TO BE RELATED TO BAD ALIGNMENT OR BALL JOINTS IN THE SUSPENSION WITH THE VEHICLE. I PLACED A COMPLAINT WITH VW AND THEY WOULD NOT FURNISH HOW MANY SIMILAR ISSUES WERE REPORTED BY THE CONSUMERS. VW CASE# 160380592.

Apr 27, 2016

STEERING

2 complaints

WHEN I TRY TO START MY CAR, MY STEERING STARTS SHAKING BADLY FOR 30 SECONDS. THE WHOLE CAR IS SHAKING AS WELL. AFTER THE SHAKING, THE STEERING FREEZES AND LOCKED. THE RED STEERING WORKING SIGN SHOWS UP. I CANNOT DRIVE THE CAR AT ALL. THE SAME ISSUE HAS BEEN WIDELY REPORTED BY MANY VW CUSTOMERS ONLINE. YOU CAN FIND SEVERAL VIDEOS ON YOUTUBE. VW DEALERS TOLD ME THEY CANNOT FIX IT AND REFUSED TO REPLACE IT AS WELL.

Jul 12, 2017

UPON TURNING THE VEHICLE, THE ENGINE STARTS UP NORMALLY. HOWEVER AS SOON AS THE ENGINE IS STARTED UP, IN PARK MODE, THE STEERING WHEEL INSTANTLY BEGINS TO VIOLENTLY AND OUT OF CONTROL SHAKE, VIBRATE, TWISTS, AND SHAKE THE WHOLE VEHICLE. THE ACT DOES NOT STOP UNTIL THE VEHICLE IS TURNED OFF. THIS HAPPENS FOR AN ADDITIONAL THREE TO FOUR TIMES UNTIL THE VEHICLE IS TURNED OFF, AND STEERING WHEEL IS TURNED EITHER WAY UNTIL YOU FEEL IT LOCK INTO PLACE OR CLICK INTO PLACE. THIS HAPPENS AT LEAST ONCE A WEEK. THERE IS VIDEO OF THE INCIDENT. *TR

Jun 01, 2013

STRUCTURE

2 complaints

UNDERBODY PROTECT SHIELD ON PASSENGER SIDE HAS TORN OFF FOUR TIMES UNDER NORMAL DRIVING CONDITIONS. THE MOST RECENT (12/23/2016) ON INTERSTATE 80 DRIVING WEST IN NEBRASKA RESULTING IN PIECES BREAKING OFF ONTO ONCOMING TRAFFIC. CAR WAS TRAVELING AT POSTED SPEEDS (APP 75MPH). ROADS WERE CLEAR, NO RAIN, GOOD HIGHWAY CONDITIONS. THIS HAS HAPPENED THREE TIMES PREVIOUSLY AND VW SUPPOSEDLY "FIXED" AT THE OWNER'S EXPENSE.

Dec 24, 2016

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE TRUNK OPENED INDEPENDENTLY SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

May 10, 2016

UNKNOWN OR OTHER

2 complaints

POSSIBLE ODOMETER FRAUD: VEHICLE TRADED-IN TO VAN CHEVROLET DEALERSHIP IN SCOTTSDALE, ARIZONA WITH MILEAGE AT OR AROUND 54,300. VEHICLE NOW LISTED FOR SALE ON DEALERS WEBSITE WITH 49,528 MILES. DEALER MAY HAVE REVERSED ODOMETER TO APPEAR VEHICLE HAS LOWER MILEAGE THAN ACTUAL. DEALER ALSO OFFERS CARFAX TITLE DOCUMENT ACCESS FOR POTENTIAL BUYERS TO LOOK AT MILEAGE, REGISTRATION, ACCIDENT AND OTHER HISTORY OF VEHICLE AND CARFAX WAS UPDATED TO REFLECT 49,528 MILEAGE AS WELL AS WELL AS HAVING NO ACCIDENT HISTORY WHICH ALSO IS NOT TRUE; VEHICLE WAS REPORTED BEING IN A COLLISION ACCIDENT IS 2015.

Feb 29, 2016

PURCHASED THIS CAR NEW. STARTED EXPERIENCING SHUDDERING AND GRINDING SENSATION FROM THE FRONT END OF CAR WHEN IN MOTION. IT IS ESPECIALLY BAD AT LOWER SPEEDS. THE DEALERSHIP CLAIMS TO HAVE CHECKED THE BRAKES AND SUSPENSION OF THE CAR AND FOUND NOTHING WRONG. HOWEVER, THEY FOUND THAT MY TIRES ARE CUPPING AND THAT IS CAUSING THE PROBLEM. I AM FEARFUL TO DRIVE THIS CAR AT HIGHWAY SPEEDS. I BELIEVE A TIRE OR SUSPENSION FAILURE IS IMMINENT.

Jun 11, 2015

TIRES

2 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 235/40R 18/95H (NA). WHILE DRIVING 40 MPH, AN ABNORMALLY LOUD NOISE EMITTED FROM THE FRONT TIRES. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE, WITH ROAD NOISE ENTERING THE VEHICLE EVERY TIME IT WAS UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THE TIRES WERE OUT OF ROUND AND WERE CUPPING. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 17,000.

Sep 15, 2015

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE TIRES RUBBED AGAINST THE VEHICLE ABNORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TIRES WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,891.

Oct 22, 2014

SERVICE BRAKES

2 complaints

I HAD MY REAR BRAKES AND ROTORS REPLACED AT 23,600 MILES AND I WAS JUST INFORMED THAT I NEED REAR BRAKES AND ROTORS AGAIN AT 37,961. I BOUGHT THE CAR AT 6205 MILES ON THE ODOMETER AND I HAD TO HAVE MY BRAKES SERVICED BOTH FRONT AND REAR AT THE DEALERSHIP AND I BROUGHT MY CONCERNS WITH THE SERVICE MANAGER ABOUT BRAKES WITH THE PARTICULAR MODEL. I HAVE OWNED 2 JETTA'S PRIOR TO THE CC AND NEVER HAD BRAKE ISSUES LIKE THIS.. I CALLED VOLKSWAGEN CORP. HEADQUARTERS IN AMERICA AND THEY'RE TAKING A NO HANDS APPROACH WITH MY CONCERNS AND I STRONGLY BELIEVE THAT THESE VEHICLES HAVE BRAKING ISSUES AND IT MAKES NO SENSE FOR A CAR TO GO THROUGH REAR BRAKES EVERY 12 TO 15,000 MILES AND THE AUTO MAKER BELIEVES THAT'S NOT SOMETHING TO TAKE A LOOK AT. I AM ASKING FOR A LITTLE HELP INTO THIS MATTER AS MY CONCERNS HAVE NOT BEEN RESOLVED AND VOLKSWAGEN'S SOLUTION IS TO JUST KEEP CHANGING THE BRAKES AND THE ROTORS.. I LOOK FORWARD TO HEARING BACK FROM YOU AND THANKS FOR YOUR TIME..

May 28, 2015

I FOUND OUT VW HAS RE-DESIGNED THEIR BRAKES FOR A 'SOFT FEEL'. BUT THE BRAKES NOW TRAVEL ALMOST TO THE FLOOR WHEN SLOWLY PUSHED DOWN, AND YOU HAVE TO PUMP THE PEDAL TO GET A FEEL THAT THE BRAKES ARE TAKING EFFECT. IN FACT THE TRAVEL OF THE BRAKE PEDAL IS LOWER THAN THE LEVEL OF THE GAS PEDAL AND THIS IS WHERE THE SAFETY ISSUES COMES IN. BECAUSE OF THIS EXCESSIVE BRAKE PEDAL TRAVEL, I HAVE ON A NUMBER OF OCCASIONS FOUND MY FOOT PRESSING BOTH THE BRAKE AND GAS PEDALS AT THE SAME TIME. PARTICULARLY AT SLOW SPEEDS - LIKE IN HEAVY TRAFFIC, OR COMING TO A SLOW STOP IN THE GARAGE. WHEN THAT HAPPENS, THE ENGINE STARTS TO REV UP AS THE BRAKES TRY TO STOP THE CAR - NEEDLESS TO SAY IT SCARED THE CRAP OUT OF ME. CHECKING THE VARIOUS CAR FORUM WEB SITES (EDMUNDS, KELLY, ETC.), I FOUND OUT I AM NOT ALONE WITH THIS PROBLEM. I'VE GONE BACK TO THE DEALER WHO BLED THE BRAKES AND DONE THE USUAL CHECKS AND SAID THE BRAKES WHERE 'UP TO SPEC'. BUT THE SERVICE MANAGER ADMITTED THAT THE NEW VW BRAKING SYSTEMS ARE "SOFT" AND IF YOU HAVE BIG FEET, YOU HAVE TO LEARN TO REPOSITION YOUR FOOT EACH TIME YOU WHAT TO USE THE BRAKES. HE ALSO SAID TO BE AWARE THAT THE LONG BRAKE PEDAL TRAVEL MY "FEEL FUNNY" FOR A WHILE - LIKE THE CAR ISN'T GOING TO STOP . IF I HAVE TO REPOSITION MY FOOT EACH TIME TO BRAKE IN ORDER TO AVOID THE GAS PEDAL , I'LL END UP WRAPPING THE CAR AROUND A POLE ! HERE IS THE KICKER - I'VE HAD THE CAR A MONTH WITH 500 MILES ON IT AND THIS HAS HAPPENED AT LEAST 6 TIMES! HELP! *TR

May 29, 2012

STEERING,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

While I was driving I notice my steering wheel making a crumbling of plastic noise when I made any kind of turn . A few days later my Airbag error lamp started to blink. I parked and restarted my engine then the airbag became solid . My dash read “Airbag Error” . I notice all my steering wheel buttons do not work . Came home and neither does my horn . My car has never been in accident , but I feel it’s a safety hazard . I’m basically driving mute and I’m sure my airbag will not deploy in case of accident . Also, Vw does have a recall on the Clock spring but was never completed due to not hearing back from manufacturer . That was a few years back and do not understand how recalls work , but a recall was started for a reason and NOT completed. Is that even possible? This a serious safety issue if I’m in an accident without an Airbag . Also the horn will not work in case to warn other drivers of a possible fatal hazard

Apr 14, 2023

AIR BAGS,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.

Jul 22, 2022

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

WHILE DRIVING IN RUSH HOUR TRAFFIC AT 43 TO 50 MPH, VEHICLE SUDDENLY LOSS ABILITY TO MOVE WHILE ENGINE WAS STILL RUNNING, (LIKE IT HAD BEEN SWITCHED TO NEUTRAL). THE ENGINE JUST REVVED AS THE CAR CAME TO A STOP ON THE HIGHWAY WITHOUT WARNING. THE PARK BRAKE LIGHT CAME ON AND THE DRIVE INDICATOR LIGHT STARTED FLASHING. THIS WAS A VERY UNSAFE CONDITION WHILE OTHER DRIVERS WERE BLOWING AND YELLING AT ME FOR BLOCKING TRAFFIC. AFTER SITTING FOR ABOUT 7 TO 10 MINUTES THE VEHICLE WAS RESTARTED AND DROVE NORMALLY.

Jul 16, 2019

VEHICLE SPEED CONTROL,WHEELS,UNKNOWN OR OTHER

1 complaint

SOMETHING IN THE FRONT LEFT WHEN I GET SPEED OVER 55 MILES

Jun 21, 2018

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

ONE TIME IN THE HIGHWAY SPEED MAY BE 80 MILES SOME BODY FRONT ME TRY TO STOP QUICKLY AND WHEN I TRY TO USED THE BREAK DOESN'T HELP ME, NO BREAK AND I GET LEFT ROUTE IN THE SHOULDER BECAUSE I HAVEN'T BREAK SYSTEM

May 24, 2018

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED WITHOUT WARNING. DURING THE FAILURE, THE INSTRUMENT PANEL INDICATORS FLASHED OFF AND ON. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF NORTH SCOTTSDALE, 7001 CHAUNCEY LN, PHOENIX, AZ 85054) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

Mar 09, 2018

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

I HAVE A RECALL ON MY VEHICLE RECALL NUMBER 17V509 AND 16V078

Jan 05, 2018

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

1 complaint

WHILE TRAVELING ON THE FREEWAY IN SAN DIEGO, MY CAR STARTED SHAKING AND LOSING POWER. THEN THE EPC & CHECK ENGINE LIGHTS TURNED ON, ON THE DASHBOARD. I WAS BARELY ABLE TO PULL OVER TO THE SHOULDER, AND DRIVE OFF THE UPCOMING EXIT RAMP. I LOST TOTAL ENGINE POWER, AND I HAD TO CALL THE TOWING TRUCK TO TAKE ME TO THE CLOSEST DEALERSHIP, AS THE CAR IS STILL UNDER WARRANTY. I WAITED 5 HOURS TO FIND OUT WHAT WAS HAPPENING, AS I LIVE IN ANOTHER CITY. THE DEALERSHIP TECHNICIAN TOLD ME THAT THEY RECORDED SEVERAL PISTON MISFIRES, BUT AFTER RESETTING THE COMPUTER, THE FAULTS NEVER CAME BACK. THEIR INTERNAL POLICY REQUIRED THE FAULT TO BE PRESENT FOR THE COMPANY TO COMPLY TO REPLACE FAULTY PARTS, EVEN WHEN THEY HAD THE RECORDS. THEY TOLD ME THEY COULD NOT HELP ME, AND ADVISED TO TAKE THE CAR AND DRIVE IT TO THE DEALERSHIP WHERE I LIVED. I DID SO, AND I GOT THE SAME RESPONSE FROM MY LOCAL DEALERSHIP. THEY TOLD ME THEY WOULD NOT HELP ME DUE TO INTERNAL POLICIES, AND THAT I SHOULD DRIVE THE CAR AS IS, UNTIL THE ISSUE CAME UP AGAIN. I EXPLAINED THIS COULD PUT ME & MY FAMILY AT RISK OF INJURY, EVEN POSSIBLE DEATH DUE TO A HIGHWAY ACCIDENT, NOT TO MENTION THE COST I COULD INCUR FOR ANOTHER TOW TRUCK & HOTEL EXPENSES. THEY DECLINED TO REPLACE THE PARTS, EVEN AFTER I OPENED A CASE WITH THEIR CUSTOMER SUPPORT MANAGER. I EXPLAINED I WOULD HAVE TO SEEK LEGAL ADVICE AS I FELT I WAS BEING A VICTIM OF FRAUD BY WV COMPANY. THE LOCAL DEALERSHIP NOT ONLY NOT FIXED MY PROBLEM, BUT HE CHARGED ME WITH A CHECK-UP FEE. I COULD NOT BE MORE DISSAPOINTED AT THIS COMPANY.

Jan 02, 2018

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. IN ADDITION, THE VEHICLE EXPERIENCED EXCESSIVE BATTERY DRAIN AND VARIOUS WARNING INDICATORS ILLLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO SONNEN VOLKSWAGEN (FRANCISCO BLVD W, SAN RAFAEL, CA) WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBER: 171805804. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Dec 12, 2017

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

AS OF NOVEMBER 2017 MY VOLKSWAGEN CC HAS BECOME INOPERABLE AND A SAFETY HAZARD DUE TO THE FUEL PUMP CONTROL MODULE - RECALL 20AE. AT ANY GIVEN TIME WHY DRIVING MY CAR WILL COMPLETELY SHUT OFF IN TRAFFIC DAILY/CONSISTENTLY. NOTICES WERE SENT OUT TO US IN OCTOBER ABOUT RECALL BUT STILL SAYS NO REPAIR INFORMATION AVAILABLE AT THIS TIME. DEALER HAS YET TO RESOLVE ISSUE. UNDER MY RIGHTS IT'S UNFAIR AND I SHOULD HAVE TO PAY FOR THIS TO BE FIXED IN WHICH THERE IS A PENDING RECALL. THIS IS A VERY URGENT MATTER WHICH SHOULD NOT BE STALLED OFF NOR DELAYED ANY LONGER. CAN SOMEONE PLEASE ASSIST ME IMMEDIATELY WITH GETTING THE PROPER REPAIRS AND MY VEHICLE BEING FIXED. THANKS, [XXX]- VOLKSWAGEN OWNER INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Nov 12, 2017

AIR BAGS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

TAKATA RECALL. AND ALSO HAVE THE 20AE RECALL WHICH IS AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. MY VEHICLE WAS IN MOTION WHEN IT SUDDENLY STOPPED AND TURNED OFF IN THE MIDDLE OF THE ROAD. LEAVING ME 9 MONTHS PREGNANT STRADED IN THE MIDDLE LF THE ROAD WITH MY 4 YEAR OLD IN THE BACK SEAT ON OUR WAY TO TAKE HER TO SCHOOL.

Oct 24, 2017

Injuries: 1

STEERING,AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

FROM THE VOLKSWAGEN RECALL SITE RE: STEERING WHEEL AIR BAG & CLOCK SPRING. SUMMARY: VOLKSWAGEN GROUP OF AMERICA, INC. (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2010-2014 VOLKSWAGEN CC VEHICLES. IN THE AFFECTED VEHICLES, DEBRIS MAY CONTAMINATE THE AIR BAG CLOCK SPRING, A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIR BAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED. THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG. CONSEQUENCE: A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG WILL PREVENT THE AIR BAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH, INCREASING THE RISK OF INJURY. THE LOCAL VW DEALER SAYS OUR CAR IS NOT INCLUDED HOWEVER, NOTHING WORKS ON THE STEERING WHEEL AND THE AIR BAG WARNING LIGHT IN THE DASH IS ON. WHEN CONTACTING VW DIRECT I AM TOLD NHTSA IS RESPONSIBLE FOR EXPANDING THE RECALL TO INCLUDE OUR VIN. QUESTIONS? IS OUR CAR SAFE TO DRIVE? IF WE HAVE A FRONT END COLLISION WILL THE STEERING WHEEL AIR BAG WORK? IF NHTSA IS AWARE OF 420,000 RECALLS FOR THIS SAME ISSUE WILL THE RECALL BE EXPANDED TO COVER OTHER VIN? THIS IS AN EXPENSIVE FIX AND ALL LOGIC TELLS ME IT SHOULD HAVE BEEN INCLUDED IN THE ORIGINAL RECALL.

Jun 27, 2017

STEERING,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THE STEERING WHEEL FELT ABNORMAL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY DECLINED THE CLAIM DUE TO THE VEHICLE WAS ALREADY SERVICED UNDER CASE NUMBER: 170565403. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

May 16, 2017

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

VEHICLE WILL NOT START. MESSAGE INDICATES "STEERING WHEEL COLUMN LOCK". THIS HAPPENS INTERMITTENTLY. THIS IS A KNOWN PROBLEM WITH OTHER VW MODELS, BUT DEALERSHIP WON'T COVER IT, AND GENERAL MANAGER IS ACTING AS IF HE DOESN'T KNOW THIS ISSUE EXISTS WITH OTHER MODELS.

Jan 19, 2017

STEERING,WHEELS

1 complaint

DRIVING DOWN HIGHWAY AND STEERING WHEEL TOOK THE CAR LEFT, LOST CONTROL AND CRASHED. ENTIRE WHEEL AND AXLE WAS OFF VEHICLE. LUCKY THAT THE DRIVER AIRBAG OPENED AS THERE WAS AN OPEN RECALL ON IT FOR POSSIBLE DEFECT.

Sep 01, 2016

Crash: 1

POWER TRAIN,ENGINE

1 complaint

I OWN A 2013 VC CC WITH ABOUT 76,000 MILES ON IT. CAR IS AN EXCELLENT CONDITION AND IS STILL PRETTY NEW WHEN SUDDENLY MY CAR BEGAN TO SHUT OFF WHILE DRIVING. THERE WERE NO PROGRESSION OF PROBLEMS. THE ISSUE OCCURRED SUDDENLY. WHILE DRIVING ON THE ROAD OR WHILE STATIONARY AT A RED LIGHT, ALL THE SUDDEN WHILE ATTEMPTING TO ACCELERATE, THE CAR WOULD BEGIN JERKING AND THE ENGINE WOULD JUST REV UP AS IF THE CAR WAS IN NEUTRAL POSITION UNTIL EVENTUALLY SHUTTING OFF AND PARKING AND ENGINE INDICATOR LIGHTS WOULD TURN ON. IF I WAS STOPPED AT A LIGHT IN DRIVE POSITION, THE PARKING LIGHT WOULD SUDDENLY TURN ON AND I WOULD HAVE NO MOBILITY OF THE VEHICLE. THE CAR WOULD STILL BE ON, BUT WOULD NOT MOVE. I WOULD HAVE TO POSITION IT IN PARK, RESTART THE VEHICLE AND IT WOULD JUMP START BEFORE THE SAME PROBLEM OCCURRED AGAIN AND AGAIN AND AGAIN. AFTER TAKING IT TO THE DEALER, I WAS INFORMED THAT I WOULD HAVE TO REPLACE THE MECHATRONIC UNIT, WHICH IS BASICALLY THE COMPUTER THAT CONTROLS THE TRANSMISSION. REPLACEMENT COSTS WERE $1800. THEY WERE GENERALLY UNSURE OF WHY A NEW VEHICLE WOULD HAVE THESE ISSUES, MENTIONING IT MAY HAVE BEEN WATER DAMAGE FROM STREET FLOODING OR MOISTURE GETTING INTO THE UNIT. EITHER WAY I FEEL IN A BRAND NEW CAR, THESE ISSUES SHOULD NOT BE OCCURRING AND ARE EXTREMELY DANGEROUS IF I HAD BEEN DRIVING ON A HIGHWAY AND THEN THE VEHICLE SUDDENLY SHUTS OFF.

Aug 26, 2016

VEHICLE SPEED CONTROL,SERVICE BRAKES,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE ACCELERATE CAUSING THE VEHICLE TO CRASH INTO A GROCERY STORE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER HAND THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,200.

Sep 29, 2015

Crash: 1

Injuries: 1

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

I HAVE HAD VW CC'S SINCE 2009 AND HAVE BEEN TRADING THEM IN FOR A NEW MODEL EACH YEAR. UPON GETTING A 2013 VW CC I RETURNED TO THE DEALER THE WITHIN 72 HOURS OF PURCHASING THE CAR AS I HAVE BEEN HAVING STALLING ISSUES AT LOW SPEEDS (ESPECIALLY WHILE TURNING) DUE TO THE NATURE OF THE DSG TRANSMISSION. I HAVE BROUGHT MY VEHICLE BACK SEVERAL TIMES IN REGARDS TO THE SAME ISSUE. THE FIRST TIME, I WAS TOLD THAT THE FUEL PUMP NEEDED CHANGING (AT 36 MILES), THE SECOND, THIRD AND FOURTH TIMES I BROUGHT THE CAR INTO GUNTHER VW I WAS TOLD BY THE HEAD SERVICE ADVISOR THAT THE ISSUES ON MY CAR WERE RESOLVED AND I SHOULD NOT HAVE ANY FURTHER ISSUES EACH TIME. NEEDLESS TO SAY WHEN I SPOKE WITH THE MECHANIC DIRECTLY HE INFORMED ME THAT THEY WERE NOT ABLE TO DETECT THE PROBLEM (EVEN THOUGH I HAD VIDEO OF THE CAR CAUSING THE ISSUE) AND NOTHING WAS DONE. NOT ONLY WAS I LIED TO MANY TIMES, BUT VW CORPORATE WAS WILLING TO SWAP OUT MY CAR WITH A NEW ONE AS I HAVE BEEN A LOYAL CUSTOMER AND THEY DID NOT WANT TO LOSE ME. HOWEVER DUE TO THE EXTREME NEGLIGENCE AND LIES OF THE HEAD SERVICE ADVISOR I WAS DENIED A SWAP AS HE INFORMED CORPORATE THAT THERE ARE NO ISSUES WITH MY CAR. UNTIL THIS DAY MY VEHICLE STILL STALLS AT LOW SPEEDS AND IS A HAZARD AND DANGER TO MYSELF AND THE PUBLIC, YET NO ONE AT VW CARES ENOUGH TO TAKE RESPONSIBILITY AND PROVIDE ME WITH A VEHICLE THAT I FEEL SAFE TRANSPORTING MY FAMILY IN. I DON'T CARE ABOUT MY CARE, I WILL NEVER BE RETURNING TO VW EVEN AFTER HAVING 3 CC'S AND NUMEROUS OTHER VEHICLES, BUT I WANT TO MAKE SURE NO ONE GETS INJURED OR DIES DUE TO THEIR GROSS NEGLIGENCE. *TR

Jun 24, 2014

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

EXCESSIVE HIGH IDLE CAUSING CAR HARD TO BRAKE. I NEED TO CONSTANTLY APPLY HIGH BRAKE PRESSURE TO KEEP THE CAR STOPPED. IDLE STAYS ABOVE 900 RPM ALL THE TIME. *TR

Aug 23, 2013

STEERING,ENGINE

1 complaint

THE ENGINE STALLED WHILE DRIVING( SPEED 5-10MPH). STEERING WHEEL IMMEDIATELY AUTOMATICALLY LOCKED,LOST CONTROL OVER THE CAR.THE COMPUTER SHOWED A PROBLEM WITH THE BATTERY (THE SIGN WAS DISPLAYED FOR A FEW SECONDS). PUSHED THE BRAKES - BRAKES WORKED. REMOVED THE KEY AND STARTED THE CAR AGAIN, THE CAR STARTED UP AND EVERYTHING HAS STABILIZED. *TR

Jul 07, 2013

VEHICLE SPEED CONTROL

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 1,400...UPDATED 06-19-13 *BF THE CONSUMER STATED THE DEALER ADVISED DUE TO THE FAILURE THE CLUTCH WILL PROBABLY WEAR OUT IN 20-30K MILES. THE CONSUMER STATED TO HAVE EXPERIENCED THE VEHICLE DRIVING ON ITS OWN AFTER RELEASING THE GAS PEDAL. UPDATED 06/27/2013*JS

Apr 24, 2013

2013 VOLKSWAGEN CC Problems & Complaints

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