How many problems does the 2009 VOLKSWAGEN Passat have?

The 2009 VOLKSWAGEN Passat currently has 152 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2009 VOLKSWAGEN Passat?

The most common problems reported for the 2009 VOLKSWAGEN Passat are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2009 VOLKSWAGEN Passat problem data come from?

All problem and complaint data for the 2009 VOLKSWAGEN Passat comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2009 VOLKSWAGEN Passat Problems

ENGINE

33 complaints

The check engine light and oil pressure light appeared on my dash screen as I was driving home from work. I pulled over to the nearest repair shop to have the vehicle diagnosed. Upon arriving, the mechanic noticed my oil was low and filled the car with oil. Once that was completed, the car would not start. I noticed it made unusual noises after several more failed attempts. I had the vehicle towed to an authorized dealership to further troubleshoot and they were able to confirm that the engine jumped time due to a failed timing chain tensioner, which requires a new engine since mine is an interference engine. Due to the timing chain tensioner failing, there was catastrophic damage done to the engine leaving the vehicle inoperable.

Apr 03, 2025

LOUD SOUND WHEN VEHICLE IS IN IDLE. TOOK IT TO LOCAL MECHANIC AND THEY ARE SAYING IT NEEDS A TIMING CHAIN REPLACEMENT BECAUSE IT SKIPS.

Mar 03, 2020

TL* THE CONSUMER OWNS A 2009 VOLKSWAGEN PASSAT. THE CONSUMER STATED THAT THE ENGINE INTAKE MANIFOLD FAILED AND CAUSED THE VEHICLE NOT TO ACCELERATE IN A TIMELY MANNER. THE CONSUMER STATED THAT THE VEHICLE FAILED THE STATE INSPECTION DUE TO THE INTAKE MANIFOLD FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE INTAKE MANIFOLD SYSTEM REPAIR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000. *BF *AS

Sep 09, 2019

TIMING BELT TENSIONER FAILURE. ENGINE REQUIRES MAJOR REPAIRS

Feb 13, 2019

STOPPED RUNNING AT TRAFFIC LIGHT- TOWED TO DEALERSHIP -TIMING CHAIN/TENSIONER ISSUE

Aug 22, 2018

+ 28 more complaints for this component

FUEL/PROPULSION SYSTEM

28 complaints

On [XXX], a MIDAS shop found an alleged crack in the front part of the gas tank on the upper part of the tank by the floor board. The manager also stated that it could be a plastic seal from the fuel pump on the top part of the tank. The tank is located next to the exhaust system. My 2009 VW CC 4-Motion only has 122,xxx miles on it. I could see a wet spot and presumed I smelled gas but was not sure. He gave me a printout of what the cost would be to repair the system. I told him I would be filing a report with NHTSA. I then called Lunde's VW, W. Bell Rd., Peoria, AZ. I talked to a Tyler Rodriquez and he said there were no recalls and VW could not warrant the problem. I told him I would be filing a report with NHTSA and he did not respond to me. Both places were quite fast to elicit repairs from their business. Only MIDAS pointed out the exhaust pipes being near the gas tank. Approximately six years ago I had been to another VW dealership in Phoenix about my gas gauge needle not working properly and I was sold a gas cap to fix the problem. The problem has been a recurring one and my gas mileage fluctuates. This situation reminds me of the mid-1970s problem with the Ford Pinto gas tanks, which I believe was never resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 13, 2024

ENGINE STALLED WHILE DRIVING. I BELIEVE MY VEHICLE SHOULD BE INCLUDED IN NHTSA RECALL NO. : 17V-509 MANUFACTURER RECALL NO. : 20AE

Jul 29, 2020

FUEL PUMP HAS GONE OUT. VOLKSWAGEN INDICATES MY PARTICULAR CAR DOESN'T QUALIFY UNDER THE RECALL FOR THE RECALL REPORT 17V-509. THIS IS AN OBVIOUS ISSUE WITH THE 2009 PASSAT.

Jun 30, 2020

FUEL PUMP CRACKED, AND PLACEMENT OF PUMP CAUSED GASOLINE TO POOL UNDERNEATH BACK SEAT INSIDE THE CAR, RIGHT UNDER WHERE MY 4 YEAR OLDS CAR SEAT IS. TECH STARTED WE ARE EXTREMELY LUCKY THAT IT DIDNT CATCH ON FIRE, BECAUSE IT WAS BASICALLY A BOMB DIRECTLY UNDERNEATH HIM THAT COULD HAVE GONE OFF ANYTIME THE CAR WAS TURNED ON OR RUNNING. ONLY FOUND OUT ABOUT IT WHEN I TOOK IT TO GET THE FUEL PUMP MODULE REPLACED, AND ONLY FOUND OUT ABOUT THAT RECALL WHEN THE CAR STARTED STALLING OUT WHILE DRIVING. IT IS NOW AT VOLKSWAGEN OF MACON WAITING ON PARTS FOR A $1,000 REPAIR. WE ARE GOING TO GET RID OF THE CAR BECAUSE WE ARE NOT PUTTING MY SON BACK IN A CAR WHERE THAT IS EVEN POSSIBLE.

Oct 14, 2019

I AM WRITING TO YOUR ORGANIZATION BECAUSE OF THE INJUSTICE I EXPERIENCED WITH A RECALL AT VOLKSWAGEN. A COUPLE OF YEARS AGO I HAD SOME ISSUES WITH MY PASSAT AND TOOK IT TO THE DEALER. DEALERS DOING WHAT DEALER'S GAUGED ME FOR WHATEVER THEY COULD. THIS YEAR, HOWEVER, VOLKSWAGEN CAME OUT WITH RECALL FOR THE PART WHICH I REPLACED TWO YEARS AGO. THEY PAID ME PARTIALLY FOR MY OUR OF POCKET EXPENSES BUT MY ARGUMENT TO THEM WAS THAT I WOULD NOT HAVE BEEN AT THE DEALER TO BE TAKEN ADVANTAGE OF IF NOT FOR THE RECALL. I INITIALLY REQUESTED THAT THEY REFUND FULL LABOR AND ONE OF THE PARTS. BUT COME TO THINK OF IT BOTH PARTS ARE RELATED TO THE FUEL SYSTEM AND NOW I WOULD LIKE A COMPLETE REFUND.

Oct 17, 2018

+ 23 more complaints for this component

STEERING

14 complaints

The power steering system fails when the engine/engine compartment gets hot. The problem has appeared after the car has been shut down (such as when refueling or a quick run into a store) and then restarted. When the key is pushed in to start the car, there is a loud grinding noise, a visible shimmy of the steering wheel, followed by the red steering wheel icon indicating there is a problem and 3 chimes. The steering wheel is locked in position with very limited turning ability and ability to control the direction of the car.

Jul 17, 2021

MY STEERING WILL LOCK UP AND FAIL, BUT THEN AFTER I RESTART THE CAR A COUPLE TIMES IT WORKS AGAIN. THEN IT FAILS WITHOUT WARNING. I GET THE AUDITORY ALERT AS WELL AS A SOLID RED STEERING WHEEL ON THE DASH. THERE IS A RECALL ON 130 OF THIS EXACT CAR, BUT WHEN I DO A VIN SEARCH IT IS NOT INCLUDED. THE CURRENT RECALL NUMBER IS 08V577000, AND I WANT TO KNOW ABOUT GETTING MY VIN INCLUDED SINCE ITS THE SAME FAILURE. IT HAS ALREADY BEEN TO THE SHOP 3 TIMES TO BE CORRECTED, BUT ONLY IN THE STEERING WHEEL, NOT IN THE STEERING BOX AS INDICATED ON THE RECALL. MY WIFE WAS DRIVING IT WHEN IT FAILED, BUT WAS IN HER PATIENTS NEIGHBORHOOD WHEN IT LOST POWER STEERING (LIKELY WITHIN THE 5 MPH SPEED FOR IT TO FAIL).

Jul 05, 2019

WHEN PARKED OR WHILE DRIVING THE STEERING COLUMN LOCKS UP CAUSING THE CAR TO LOSE THE ABILITY TO STEER OR WILL AUTOMATICALLY SHUT THE CAR OFF WHILE IN TRAFFIC!! THERE HAVE BEEN SEVERAL ON LINE COMPLAINTS ABOUT THIS SAME ISSUE AND VOLKSWAGEN REFUSES TO ACKNOWLEDGE THIS FAULTY PART WHICH NOT ONLY ENDANGERS THE DRIVER AND PASSENGERS BUT EVERYONE OUT ON THE ROAD IN THE CAR'S PATH. I HAVE UPLOADED THE OTHER COMPLAINTS ABOUT THIS VERY DANGEROUS ISSUE.

Jun 03, 2019

SINCE I BOUGHT MY CAR WITH 75000 MI ON IT 3 YEARS AGO, WHEN I PUT THE KEY IN THE IGNITION AND START IT THE CAR SHUTS DOWN AND TELLS ME STEERING CONTROL LOCK MALFUNCTION. SOMEONE HAD TOLD ME TO CHANGE THE BATTERY, I DID SO AND THE PROBLEM STILL PERSISTS. IT IS DUE TO A FAULTY IMMOBILIZER KEY. SOMETIMES THE CAR WON'T EVEN START, AND SOMETIMES IT DIRECTS ME TO TAKE IT TO THE WORKSHOP. I HAVE SPOKEN TO VOLKSWAGEN A NUMBER OF TIMES ABOUT THIS ISSUE, BECAUSE IT WAS A RECALL FOR THE 2008 MODEL OF MY CAR, BUT THEY INSIST THAT 2009 DIDN'T HAVE THE PROBLEM. I KNOW FROM SPEAKING WITH OTHERS THAT HAVE THE SAME YEAR MAKE AND MODEL THAT I AM NOT EXPERIENCING AN ISOLATED INCIDENT. JUST AS A NUMBER OF OTHER PROBLEMS VW NEEDS TO OWN UP TO IT'S MISTAKES AND OFFER A RESOLUTION TO THIS PROBLEM. EVEN IF IT IS CHANGING THE IGNITION SYSTEM TO A REGULAR TURN STYLE KEY.

Feb 21, 2019

MY CAR HAS LESS THAN 35000 MILES. THE STEERING WHEEL COLUMN LOCK IS DEFECTIVE HAS BEEN APPEARING ON MY INSTRUMENT PANEL. THIS DEFECTIVE PART WILL NOT ALLOW THE CAR TO START AT TIME. FURTHER INVESTIGATION REVEALED THAT IT COULD CAUSE THE CAR TO STALL WHILE IT IS BEING DRIVEN. A SEARCH OF THE INTERNET REVEALED THAT THIS IS A FREQUENT PROBLEM WITH THIS MAKE AND MODEL OF THE CAR. IT IS A SAFETY ISSUE WHICH IS NOT CAUSED BY NORMAL WEAR AND TEAR. VOLKSWAGEN REFUSES TO REPAIR THE VEHICLE AT NO CHARGE FOR A KNOWN SAFETY ISSUE. I WANT VOLKSWAGEN HELD RESPONSIBLE. IF THE VEHICLE STALLS WHILE IN MOTION, I WILL FILE A LAWSUIT. I WANT TO GIVE YOUR COMPANY THE OPPORTUNITY TO RESOLVE IT FIRST.

Nov 17, 2018

+ 9 more complaints for this component

AIR BAGS

6 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. UPON PURCHASING THE VEHICLE USED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO VOLKSWAGEN OF ORANGE PARK (7220 BLANDING BLVD, JACKSONVILLE, FL 32244 (855) 758-7110) WHERE SHE WAS INFORMED THAT SHE WOULD HAVE TO PAY $100 TO HAVE THE INDICATOR TURNED OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.

Nov 07, 2019

TAKATA RECALL- I WAS NOTIFIED BY TK HOLDINGS INC. THAT MY 2009 VW PASSAT SHOULD HAVE AIRBAGS REPLACED AS PART OF THE NATIONAL RECALL. I CONTACTED VW AND THEY REFUSED TO REPLACE MY AIRBAGS STATING THAT MY CAR WAS NOT ELIGIBLE FOR AN AIRBAG RECALL, BUT ONLY ELIGIBLE FOR A FUEL PUMP RECALL.

Nov 13, 2017

DEALER HAS NO REPLACEMENT PARTS TO FIX THE RECALLED AIR BAG.

May 05, 2017

TAKATA RECALL. AS OF FEBUARY 6TH THEY HAVE NOT ISSUED A FI FOR MY CAR AFTER 2 YEARS.

Feb 06, 2017

I RECEIVED A NOTICE FROM WV IN APRIL 2016. IT IS NOT DECEMBER OF 2016 AND NOTHING HAS BEEN DONE TO ADDRESS THIS RECALL. IN ADDITION TO THE RECALL I DO HAVE THE AIRBAG LIGHT ON, IN THE DASHBOARD SIGNALING THAT SOMETHING MUST BE DONE ASAP. THANK YOU *TR

Dec 19, 2016

+ 1 more complaint for this component

POWER TRAIN,ENGINE

5 complaints

MY VW PASSAT 2009 SUSTAINED ENGINE FAILURE DUE TO FAILURE TIMING CHAIN/TIMING CHAIN TENSIONER AND NOW NEEDS VERY EXPENSIVE ENGINE REPAIR OR REPLACEMENT OF ENGINE. CAR DROVE OKAY FOR 15 MINUTES IN THE MORNING THEN IT WAS THEN PARKED FOR ABOUT 2 HOURS. WHEN TRYING TO RE-START THE CAR, THE CAR WOULD NOT START. MECHANIC NOTED ABSENT COMPRESSION IN 2 CYLINDERS AND DIAGNOSED IT TO BE DUE TO TIMING CHAIN SLIPPING. THIS HAPPENED AT 80,000MILES AND LESS THAN 10 YEARS (9 YEARS 9 MONTHS) OF PURCHASE OF THE VEHICLE. VW'S EXTENDED WARRANTY COVERS REPAIR/REPLACEMENT OF TIMING CHAIN BUT DOES NOT COVER REPAIR OF ENGINE DAMAGE RESULTED DUE TO TIMING CHAIN FAILURE. THE CAR WAS SERVICED AT VW DEALER REGULARLY AND THERE WAS NO WARNING OR INDICATION OF IMPENDING FAILURE OF THE TIMING CHAIN. OTHER OWNERS OF VW VEHICLES HAVE ALSO COMPLAINED OF HAVING IDENTICAL PROBLEMS ON ONLINE COMMUNITY WITH SOME PEOPLE COMPLAINING OF ENGINE STALLING WHILE DRIVING. THIS APPEARS TO BE A DEFECTIVE DESIGN RATHER THAN WEAR AND TEAR DUE AGEING AND I FEEL THAT VW SHOULD RECALL THE AFFECTED VEHICLES TO REPAIR THE PROBLEMS.

Jul 11, 2019

THERE IS A LATENT DEFECT IN THE TENSIONER SYSTEM OF THE TIMING CHAIN THAT CAN CAUSE THE CHAIN TO 'JUMP A TOOTH' IN THE VEHICLE'S CAMSHAFT, WHICH CAUSES SERIOUS AND SOMETIMES FATAL DAMAGE TO THE ENGINE. UNFORTUNATELY THE DEFECT IS IMPOSSIBLE FOR CAR OWNERS TO DISCOVER, BUT AUDI AND VOLKSWAGEN KNEW OF THE TENSIONER SYSTEM PROBLEM SINCE AT LEAST JUNE 2010. NORMALLY, THE TIMING CHAIN IS MEANT TO FUNCTION PERFECTLY FOR AT LEAST 120,000 MILES. BECAUSE THE SYSTEM IS NOT ON THE SCHEDULE FOR RECOMMENDED MAINTENANCE FROM THE MANUFACTURERS. HOWEVER, WITH THE DEFECTIVE TENSIONER, THE TIMING CHAIN FREQUENTLY FAILS WELL BEFORE THAT MARK, BUT OFTEN AFTER THE WARRANTY HAS EXPIRED. THIS ISSUE CAUSED MY ENGINE TO HAVE CATASTROPHIC ENGINE FAILURE.

Dec 28, 2016

2009 VW PASSAT 2.0T. OIL LEAKING FROM REAR MAIN SEAL. REAR MAIN SEAL FAILED AT ABOUT 70,000 MILES, NOT COVERED UNDER WARRANTY. FIRST INDICATION WAS SMELL OF BURNING. SHORTLY BEFORE THIS FAILED, THE PCV VALVE FAILED - ALSO OUT OF WARRANTY. WARRANTY IS FOR 5 YEARS/60,000 MILES. *TR

Feb 14, 2015

AT 43,321 MILES, THE CHECK ENGINE LIGHT WAS ON. VEHICLE WAS BROUGHT TO A VOLKSWAGEN DEALERSHIP WHERE THE INTAKE MANIFOLD HAD TO BE REPLACED ALONG WITH THE FUEL INDUCTION. THE MANIFOLD WAS COVERED BY WARRANTY BUT, NOT THE FUEL INDUCTION. OUT OF POCKET COST $136.90 AT 54,337 MILES, WHEN ACCELERATED THERE WAS A HESITATION IN THE ENGINE AND THE CHECK ENGINE LIGHT HAD COME ON. VEHICLE WAS BROUGHT TO THE DEALERSHIP WHERE THE IGNITION COIL FOR CYLINDER 1 HAD TO BE REPLACED (CYLINDER MISFIRE FAULT AND COOLING FAN FAULTS) AND ALSO THE COOLING FAN WHICH WAS FAULTY. ALL NOT COVERED BY THE WARRANTY. OUT OF POCKET COST $864.35. *JB

Sep 05, 2013

ACCELERATION HESITATION FOR 1-3 SECONDS WHEN THROTTLE ENGAGED AT LOW SPEED. *TR

Sep 06, 2012

ELECTRICAL SYSTEM

5 complaints

CAR STOPPED ON A HIGHWAY WHILE IN MOTION. WENT TO THE VW DEALER. THEY FOUND "FAULTS FOR FUEL MODULE, AND FUEL PUMP UNIT." THEY REMOVED AND INSTALLED FUEL PUMP AND TUBE BUT DIDN'T TELL ME IT WAS A RECALLED ITEM/PART. I PAID THE FULL AMOUNT OUT OF MY POCKET: $988.57

Feb 07, 2018

ABS MODULE FAILURE - PARKING LIGHT FLASHING AND TRACTION CONTROL FLASHING WHILE DRIVING

Oct 23, 2017

ON SUNDAY MORNING ABOUT 11:20 AM AS I TURNED MY CAR ON IT IMMEDIATELY STARTED TO RATTLE FOLLOWED BY BLACK SMOKE COMING FROM UNDER MY HOOD. I IMMEDIATELY TURNED MY CAR OFF, UNLOCKED MY HOOD AND UNBUCKLED MY 3 BOYS OUT OF THEIR CAR SEATS AND RAN OUT OF THE CAR. AS I MADE SURE THEY WERE AT A SAFE DISTANCE AWAY FROM THE CAR I WALKED BACK TO MY CAR POPPED THE HOOD UP AND NOTICED FIRE COMING FROM WHAT APPEARED TO BE THE ENGINE. I IMMEDIATELY CALLED 911 AND RAN TO MY NEIGHBORS APARTMENT TO ASK FOR WATER SO MY CAR WOULDN'T BURN TO THE GROUND. BY THE TIME THE FIRE DEPARTMENT MADE IT OUT MY NEIGHBOR AND I WERE ABLE TO PUT THE FIRE OUT THANK GOD. THE FOLLOWING DAY I HAD IT TO TOWED BY HANNA'S TOWING THROUGH MY CAR INSURANCE AGENCY TO THE NEAREST VOLKSWAGEN SERVICE CENTER. THE TOW TRUCK DRIVER WALTER HAD TO UNPLUG THE BATTERY BECAUSE WHEN HE TURNED IT ON TO PUT THE VEHICLE ON NEUTRAL TO HOOK IT UP TO THE TOW TRUCK IT STARTED TO SMOKE UP AGAIN. *JS

Sep 25, 2013

Fire: 1

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE PARKED FOR 30 MINUTES THE VEHICLE CAUGHT ON FIRE. THE FIRE STARTED IN THE FRONT UNDER THE ENGINE. THE FIRE DEPARTMENT STATED IT COULD BE AN ELECTRICAL FIRE OR A LEAK IN THE ENGINE. THE VEHICLE WAS COMPLETELY DESTROYED. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE INSURANCE COMPANY WAS PERFORMING AN INVESTIGATION. THE FAILURE MILEAGE WAS 20,000.

Dec 18, 2009

Fire: 1

FAILURE OF KEY (FOB OR WHAT EVER VW CALLS IT) TO START VEHICLE WHEN INSERTED IN IGNITION SWITCH. THIS FAILURE HAS OCCURRED TWICE AND RESULTED IN IGNITION SWITCH NEEDING TO BE REPLACED BY DEALER. ON THE SECOND OCCURRENCE THE KEY ITSELF SHORTED OUT AND WOULD NOT ALLOW ME TO OPEN POWER DOORS; HOWEVER, THE KEY WOULD ALLOW ME TO OPEN THE POWER REAR HATCH SO THAT I COULD CRAWL THROUGH CAR TO UNLOCK DOORS. TODAY THE OTHER KEY STARTED ACTING UP FOR MY WIFE AND WOULD NOT ALLOW HER TO UNLOCK DOORS AND SHE HAD TO CRAWL THROUGH CAR TO UNLOCK DOORS. THE SERVICE MANAGER AT THE DEALER HAS THE FIRST FAULTY KEY FOR WHICH HE WAS TO GET US A REPLACEMENT AND WE ARE WAITING ON VW TO REPLACE FAULTY KEY. I DO NOT KNOW IF DEALERSHIP STILL HAS FAULTY IGNITION SWITCHES BUT THE SERVICE MANAGER STILL HAS MY KEY. THE DATES OF THE IGNITION SWITCH REPLACEMENTS ARE 01/20/2009 & 09/09/2009. THE CAR WAS IN SERVICE LESS THAN 15 DAYS BEFORE THE FIRST IGNITION SWITCH NEEDED TO BE REPLACED. I LEFT MY KEY WITH THE SERVICE MANAGER WHEN WE PICKED UP THE CAR ON 09/13/2009. *TR

Nov 23, 2009

ENGINE,FUEL/PROPULSION SYSTEM

5 complaints

I BOUGHT THIS CAR USED AND FROM THE MOMENT I TOOK IT OF THE LOT 13 MONTHS AGO I HAVE BEEN HAVING PROBLEMS. THE CARE WILL STOP, SHAKE. I HAVE ALREADY HAD IT CHECK 3 TIMES AND REPAIRED TWICE. FUEL PUMP HAS BEEN CHANGED TWICE AND I AM HAVING THE SAME PROBLEM AGAIN. THIS IS A HUGE SAFETY HAZARD IF I AM ON THE EXPRESSWAY AND NO WARNING TAKE PLACE WHICH COULD LEAD TO A MAJOR ACCIDENT. ACCORDING TO WHAT I HAVE READ THIS MAKE AND MODEL HAVE HAD MANY ISSUES AND VOLKSWAGON HAS NOT RESOLVED THE SITUATION. HELP!

Apr 21, 2016

MAIN REAR BEARING SEAL FAILURE, SUDDEN LOSS OF POWER, BURNING SMELL FROM UNDER CAR, $1,700 REPAIR. *TR

Mar 20, 2015

2009 VW PASSAT 2.0T. OIL LEAKING FROM REAR MAIN SEAL. REAR MAIN SEAL FAILED AT ABOUT 75,000 MILES, NOT COVERED UNDER WARRANTY. FIRST INDICATION WAS OIL SPOT ON DRIVEWAY AND THEN CHECK ENGINE LIGHT CAME ON. INSPECTED BOTTOM OF ENGINE AND IT WAS COATED WITH OIL. THE PCV VALVE FAILED AND CAUSED REAR MAIN SEAL TO RUPTURE AND SHOOT OIL (AND POSSIBLY GAS VAPORS) ALL OVER BOTTOM OF HOT ENGINE. ALTHOUGH NOTHING IGNITED IN THIS CASE, BEGAN TO QUESTION IF SOME OF THE OTHER FIRE INCIDENTS LISTED ON NHTSA SITE WERE POSSIBLY CAUSED BY SIMILAR CONDITION. FAILURE OF APPROX. $40 PART CAUSED APPROX. $1700 IN DAMAGE- ALL OUT OF WARRANTY. WARRANTY IS FOR 5 YEARS/60,000 MILES. NO MAINTENANCE DATA AVAILABLE TO OWNER INDICATED THAT PCV VALVE SHOULD BE CHECKED AS PART OF SCHEDULED MAINTENANCE. VW LEADERSHIP DECLINED TO ACCEPT ANY RESPONIBILITY FOR SITUATION. *JS

Feb 25, 2015

MY VEHICLE'S CHECK ENGINE LIGHT CAME ON AND STAYED ON FOR SEVERAL DAYS, AND THE ENGINE STARTED RUNNING ABNORMALLY, SO I TOOK IT TO A MECHANIC. THE MECHANIC DISCOVERED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED, IN ADDITION TO OTHER WORK ON THE ENGINE AND FUEL SYSTEM. I FOUND OUT THAT VOLKSWAGEN HAD ISSUED AN EXTENDED WARRANTY FOR THE INTAKE MANIFOLD AND FUEL INJECTORS OF MY VEHICLE'S ENGINE. HOWEVER, ALTHOUGH MY ENGINE WAS OF THE EXACT SAME TYPE INCLUDED IN THE EXTENDED WARRANTY, VOLKSWAGEN CLAIMED I WAS NOT ELIGIBLE FOR WARRANTY REPLACEMENT SINCE MY VEHICLE'S VIN WAS NOT INCLUDED ON THE EXTENDED WARRANTY LIST. CONSIDERING THAT MY VEHICLE HAS BEEN WELL MAINTAINED AND IS ONLY ABOUT 5 YEARS OLD, I BELIEVE THAT THE INTAKE MANIFOLD PROBLEM IS RELATED TO THE PROBLEM THAT RESULTED IN THE WARRANTY EXTENSION, AND MY VEHICLE SHOULD BE INCLUDED IN THE WARRANTY EXTENSION. UPDATED 02/12/15 *JS

Jul 07, 2014

THIS WAS A VERY DANGEROUS EXPERIENCE. AFTER STOPPED AT ONE TRAFFIC LIGHT, THE ENGINE WAS TOTAL SHUT DOWN WHEN I PRESS THE ACCELERATION PEDAL. CAR STOPPED IN THE MIDDLE OF THE ROAD RIGHT AFTER THE CAR MADE THE LEFT TURN. THEN I RESTARTED THE ENGINE, IT SEEMED NORMAL, BUT AFTER ONLY 300 YARDS WHEN I HIT THE GAS PEDAL, THE ENGINE STALKED AGAIN. CAR JUST PARKED IN THE MIDDLE OF THE ROAD. I RESTARTED THE ENGINE AGAIN, THIS TIME THE CHECK ENGINE LIGHT WAS ON, AND SAME PROBLEM HAPPENED AFTER THE CAR BARELY RAN OVER 400 YARDS. I FINALLY DROVE TO HOME WITH 7 OR 8 RESTARTS FOR 4 MILES. THEN ON MAY 21, I CALLED AAA TO TOW MY CAR TO A LOCAL VW DEALER. IN THE MORNING OF MAY 22, THE DEALER'S SERVICE ADVISER CALLED ME THAT THE HIGH PRESSURE FUEL PUMP WAS BROKEN AND NEED TO BE REPLACED. THE COST INCLUDING DIAGNOSE IS $873. HOWEVER, AROUND 4PM IN THE AFTERNOON, THE DEALER CALLED AGAIN AND ADVISED THAT THE REPLACEMENT OF FUEL PUMP DOES NOT SOLVE THE PROBLEM. THE DEALER HAS MADE CALL TO VW FOR THE TECHNICAL SUPPORT. *TT

May 22, 2012

FUEL SYSTEM, GASOLINE

4 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH OR WHILE AT A STOP SIGN, THE VEHICLE VIBRATED AND STALLED. THE ENGINE INDICATOR ILLUMINATED AS WELL. THE VEHICLE WAS ABLE TO RESTART ON THE SECOND ATTEMPT. THE VEHICLE WAS TAKEN TO ROSEVILLE VOLKSWAGEN (830 AUTOMALL DR., ROSEVILLE, CA 95661, (916) 945-2997) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE STALLED WHILE DRIVING HOME FROM THE DEALER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THE FAILURE WAS DIAGNOSED AS THE FUEL PUMP MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 109,307. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 25, 2018

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED SMITHTOWN VOLKSWAGEN AT 631-724-6600 (LOCATED AT 530 JERICHO TURNPIKE, ST. JAMES, NY 11780) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

Jun 19, 2018

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (HERITAGE VOLKSWAGEN PARKVILLE, 9215 HARTFORD RD, PARKVILLE, MD 21234) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000.

Sep 12, 2017

MY CAR IS 2 YRS OLD ITS A VW PASSAT. HAS STOPPED ON THE HIGHWAY SEVERAL TIMES WHILE I WAS DRIVING. THE FUEL PUMP WAS REPLACED SEVERAL TIMES ALONG WITH THE COMPUTER. ALSO GOT A PARKING BRAKE MALFUNCTION SIGN POPPED UP, THE CAR WAS TAKEN TO SERVICE WHERE IT WAS REPAIRED. NOW MY CAR HAS COMPLETELY SHUT DOWN AGAIN AND IS IN SERVICE YET AGAIN. PLEASE HELP! *TR

May 31, 2011

ENGINE AND ENGINE COOLING

3 complaints

The contact owns a 2009 Volkswagen Passat. The contact stated that while driving approximately 35 MPH, the check engine and oil warning lights started flashing on the instrument panel. The contact took the vehicle to a certified mechanic, who attempted to start the vehicle; however, the engine skipped, and the vehicle failed to start. The contact stated that the timing chain had failed. The vehicle was not repaired. The contact learned of the Volkswagen Timing Chain Settlement, ID Number: 16/2765 for the timing chain; however, the campaign ended in 2019. The VIN was not under recall, and the vehicle was not included in the Volkswagen Timing Chain Settlement. The manufacturer was not informed of the failure. The failure mileage was 112,322.

Apr 03, 2025

MY VEHICLE THREW A WARNING LIGHT " OIL PRESSURE, PLEASE SHUT OFF CAR IMMEDIATLEY". ONCE CAR WAS SHUT OFF IT NEVER AGAIN STARTED. VEHICLE WAS TAKEN TO VW DEALER IN ARKANSAS AND I WAS TOLD THE ENGINE WAS BLOWN AND IT WOULD COST 7,600 TO REPAIR.

May 20, 2014

PARKED CAR AND WENT INTO THE STORE TO SHOP AND APPROXIMATELY 10 MINUTES LATER SOMEONE SAID A CAR WAS ON FIRE AND THAT IT WAS A SILVER VW. MY HUSBAND WENT OUT AND FOUND THE WHOLE FRONT END ENGULFED IN FLAMES. *TR

Sep 26, 2010

Fire: 1

UNKNOWN OR OTHER

3 complaints

STEERING COLUMN DEFECTIVE MESSAGE PERIODICALLY COMES ON AFTER TRYING TO START THE VEHICLE. WHEN THIS HAPPENS, THE CAR WONT START AND I HAVE TO PUSH THE KEY IN SEVERAL TIMES UNTIL IT FINALLY DOES START.

Apr 23, 2018

TO REPLACE THE FUEL PUMP CONTROL MODULE. NOTHING HAS HAPPENED YET; HOWEVER, WHEN THE IGNITION IS TURNED OFF, SOMETHING KEEPS SPINNING. ERIE IT OCCURS SPORADICALLY. RIGHT NOW THE CAR IS AT THE DEALERSHIP AND HAS BEEN THERE FOR A COUPLE OF WEEKS. THEY ARE SUPPOSED TO BE REPAIRING THE MAIN ENGINE SEAL LEAK. TO DO THIS, THEY HAVE TO REMOVE THE TRANSMISSION. THIS IS THE SECOND ENGINE FOR THIS CAR IN APPROXIMATELY 2 YEARS. THEY FIRST ENGINE WENT OUT AT 52000 MILES. THE DEALERSHIP INFORMED ME THE WARRANTY COMPANY PICKED A USED ENGINE TO REPLACE IT. THE ENGINE HAD ABOUT 56000 MILES ON IT. I FILED A COMPLAINT ON ALL OF THIS IN NHTSA WEBSITE DURING THE TIME THIS WAS GOING ON. I ALSO FILED A COMPLAINT WITH CONSUMER AFFAIRS--TO NO AVAIL.

Feb 13, 2018

TAKATA RECALL NHTSA RECALL NUMBER 17V509 SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE. SAFETY RISK DESCRPITION A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. MANUFACTURER RECALL NUMBER 20AE

Oct 20, 2017

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

I put fuel in the car and about to start the car and it won’t start. Lights flickering.

Sep 22, 2021

THE CAR SUDDENLY HAS 50% OR LESS POWER AND BEGINS STUMBLING VERY BADLY. ACCELERATION IS SO POOR THAT IT'S QUITE DANGEROUS IN HEAVY TRAFFIC AND THE ABILITY TO PULL OFF THE ROAD IS SEVERELY HAMPERED. THE ONLY WAY I'M ABLE TO KEEP THE CAR MOVING AND RUNNING IS TO USE THE MANUAL FEATURE OF THE AUTOMATIC TRANSMISSION AND KEEP THE RPM'S VERY HIGH. THE FOUR COIL PACKS IN THE CAR WERE REPLACED THIS SPRING. SUDDENLY, THE SAME EXACT PROBLEM IS BACK AGAIN 4 MONTHS LATER. CODES WERE RANDOM MISIFRE AND MULTIPLE MISFIRES AT VARIOUS CYLINDERS. STRANGE THAT ALL FOUR PACKS GO OUT AT THE SAME TIME....? THAT'S NOT LOGICAL UNLESS IS SOMETHING OTHER THAN NORMAL WEAR CAUSING THE ISSUE. THIS PROBLEM HAS OCCURRED TWICE AND BOTH TIME IT BEGINS IN THE MIDDLE OF HEAVY TRAFFIC WHERE THE SITUATION IS VERY DANGEROUS AS THE POWER LOSS IS NEARLY COMPLETE. BOTH TIMES WERE UNDER ACCELERATION WHEN THE HEAVY STUMBLING OCCURRED. I TURNED THE CAR OFF AND DISCONNECTED THE BATTERY FOR 5 MIN. TO HOPEFULLY RESET THE CARS EPC AS THE PROBLEM IS SO SUDDEN IT ALMOST CERTAINLY IS ELECTRICAL. THERE IS NO LOGICAL EXPLANATION FOR FOUR COIL PACKS ALL NEEDING TO BE REPLACED AT THE SAME TIME AND 4 MONTHS AFTER THE LAST REPLACEMENT...? UNDOUBTEDLY A CONSISTENTLY DANGEROUS SITUATION. *TR

Sep 25, 2014

UNKNOWN OR OTHER,ENGINE

2 complaints

I GOT 09 4 MOTION CC 3.6. I HAD READ SPENT CLOSE TO 6G AND NOBODY CAN FIX THE ACCELERATION WHEN START. VERY FRUSTRATED CHANGE CATALYTIC CONVERTERS CHANGE OTHER THINGS I BAD. *TR

May 16, 2020

TO WHOM IT MAY CONCERN: I WANTED TO FOLLOW-UP AND DISCUSS A RECENT INCIDENT. ON APRIL 19TH 2019 OUR 2009 VW PASSAT WAS IN OUR GARAGE AS THIS IS THE USUAL LOCATION WE PARK OUR CARS. ON THE 18TH WE COMPLETED YARD WORK AND NOTHING OUT OF THE NORM WAS NOTED AS WE COMPLETED THE YARD WORK AT AROUND 8PM AND NOTHING WAS NOTED TO BE ABNORMAL. AROUND 4 AM ON THE 19TH MY SPOUSE AND I WERE AWOKEN TO A LOUD POP SOUND. THIS SOUND WAS UNUSUAL TO US. SHORTLY AFTER THE POP SOUND THERE PANIC ALARM COULD BE HEARD THAT WANED OUT IN ABOUT 30 SECONDS. MY HUSBAND WENT TO THE GARAGE AND WAS MET WITH BLACK AND PRESSURE LIKE FORCE AGAINST THE GARAGE DOOR. WE IMMEDIATELY EVACUATED THE HOME AND CALLED THE FIRE DEPARTMENT. AT THE TIME WERE NOT SURE WHAT CAUSED THE SMOKE BUT ONCE THE FIRE FIGHTERS ARRIVED WERE TOLD THE VW PASSAT WAS ON FIRE. THE FIRE MARSHALL REPORTED TO US THAT IT WAS POSSIBLY ELECTRICAL IN NATURE. I WANTED TO TOUCH BASED WITH VW PERTAINING THIS MATTER IN AN EFFORT TO SAVE OTHERS LIVES. OUR GARAGE HAS BEEN DAMAGED AS WELL AS THE VW ATLAS WAS DAMAGE FROM THE FIRE. MY CONCERN IS THAT THE OUTCOME COULD HAVE BEEN FAR WORSE. MY VW PASSAT HAD WAS DRIVEN THE DAY OF THE 18TH WITH NO CONCERNS. I AM CONCERNED THAT ANOTHER PERSON COULD BE GRAVELY HARMED IF THIS ISSUE IS NOT ADDRESSED. I AM A VW CUSTOMER THAT ENJOYS THE OVERALL PRODUCT AND WISH EXCELLENCE AND QUALITY FOR THE PRODUCT. IF YOU NEED TO CONTACT ME FOR FURTHER INQUIRY PLEASE CALL (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Apr 21, 2019

Fire: 1

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

2 complaints

THE CAR HAS STALLED MULTIPLE TIMES WHILE DRIVING. LIGHTS POP ON AND THE FUEL PUMP IS THE ERROR CODE, ALONG WITH MISFIRES. I HAVE HAD AT LEAST A DOZEN OR MORE CLOSE CALLS WITH THE STALL OUT AND FAILURE TO START UP, AND AT LEAST 2-3 TIMES I HAVE ALMOST BEEN SERIOUSLY INJURED OR KILLED DUE TO THE STALL OUT. IT STALLS WHEN ITS IN MOTION OR EVEN WHEN IT IS PARKED AND IS STARTING UP.

Jan 28, 2020

ON 11/15/11 @33,125 MILES WHEN ACCELERATING INTERMITTENTLY SHIFT INTO NEUTRAL CORRECT BACK TO DRIVE "COULD NOT BE REPLICATED" BY VW SERVICE. THEN, CAR STARTED TO BECOME "HESITANT" ON ACCELERATION FROM A STOP OR WHEN ON DRIVING. 1/16/12, HESITATION MORE FREQUENT; VW SERVICE TOOK A SHORT DRIVE,COULD NOT REPLICATE "IT'S NOT AN ISSUE UNLESS MIL" (RECOMMENDED NEW WIPER BLADES). 3/6/12, @ 41,117 MILES, CONTINUED TO INTERMITTENTLY HESITATE/WANTED TO STALL/ NEUTRAL" NO ENGINE LIGHT (MIL); 3/14/12 @ 41,595 MILES, LEFT HEADLIGHT BULB REPLACED. 6/7/12, WHILE IN TRAFFIC ON EXPRESSWAY APPROXIMATE SPEED WAS 20MPH, CAR HESITATED TO MOVE WITH FLOW OF TRAFFIC THEN IMMEDIATELY AFTER HESITATION, 2 THINGS OCCURRED @SAME TIME, I WAS REAR-ENDED & ENGINE LIGHT (MIL) CAME ON. THEN CAR HESITATED AS I WENT TO PULL OVER. MIL WENT OFF THEN FLICKERED ON. I CALLED VW SERVICE THE MIL WAS OFF & WAS TOLD THAT REAR-ENDED CAUSED THE FLICKER. MIL CONT TO INTERMITTENTLY GO ON & OFF. ON 6/30/12 @47,098 MILES, MIL ON STEERING LOCKED UP CAR HESITATING; VW SERVICE WAS INFORMED THAT AUTO BODY SHOP STATED OBD CAR MISFIRING; REPLACED L HEADLIGHT AGAIN-CAR PASSED INSPECTION. ON 7/12/12 @ 48347 MILES, MIL VW SWAPPED WIRES AGAIN; MIL, HESITATION WHILE DRIVING, & SHIFTING ISSUE STILL INTERMITTENT; 3/2/13@ 64070 MILES MIL ON L HEADLIGHT BULB REPLACED; 3/30/13 MIL REPLACE SPARK PLUGS; 4/15/13 @ 65,689 MIL IGNITION COIL MANIFOLD FUEL INJECTORS REPLACED; RETURNED 4/16/13 HESITATION REBREATHER CORRECTED; SAFETY INSPECTION MIL ON FORCED CAR TO PASSED. MIL STAYS ON STILL HESITATES @78,942 WATER PUMP; @79000 CAR HESITATING STALLING MIL INTAKE VALVE FUEL INJECTOR NEED CLEANING - L HEADLIGHT AGAIN; @91,195, LEFT HEADLIGHT REPLACED VEHICLE RET TO ME BY VW WITH MIL & STEERING LOCK LIGHTS ON REFUSED TO REPAIR 100,191 MILES MIL STILL ON 107,290 VW FORCED FAIL SAFETY INSPECTION MIL CAME ON &HAS NEVER GONE OFF

Jan 18, 2018

Crash: 1

ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

THE VEHICLE HAS ISSUES WITH THE FUEL PUMP , INTAKE & CYLINDERS . I WAS ABLE TO CHANGE THE FUEL PUMP BUT NOTICED ONLINE THE VEHICLE HAS BEEN RECALLED FOR THESE SAME ISSUES . WHEN TURNING THE CAR ON AND DRIVING IT TURNS OFF AND HARDENING THE STEERING WHEEL

Jan 05, 2020

THERE IS AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS RESULTING IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, THIS HAPPENED TODAY ON HIGHWAY AND ALMOST I WAS GOING TO HAVE A FATAL ACCIDENT. US. VW AND THE DELAR ARE NOT TAKING ANY ACTION AT THAT REGARD, THEY STATED TODAY THAT I PAY TO THE REPAIR AND THEY WILL EMBERSE ME LATER. PLEAS NOTE THAT THERE IS A RECALL ON THE FUEL PUMP CONTROL MODULE TO SOLVE THAT ISSUE. SAFETY RISK

Apr 02, 2018

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

3 DIFFERENT OCCASIONS MY CAR WOULD LOOSE POWER AND SHUT DOWN ON THE HIGHWAY. I HAD IT TOWED AND ALL THREE TIMES THEY STATED IT WAS DIFFERENT THINGS AND THAT THEY HAD TO TAKE STEPS IN REPLACING GOOD PARTS TO FIND THE BAD ONES. JUST TO FIND OUT THAT IT WAS THE FUEL PUMP CONTROL MODULE THAT THEY THOUGHT IT WAS THE WHOLE TIME. NOW THERE IS A RECALL ON IT. WHICH I HAVE SUMMITTED THE PAPER WORK AND THEY CONVENIENTLY CANNOT FIND. THIS PAST WEEKEND MY CAR WOULDN'T TURN OVER AT ALL WHEN I TRIED TO START IT IN A PARKING LOT SO I HAD IT TOWED FOR THE 4TH TIME IN 2.5YEARS. THEY ARE CLAIMING THAT THE ENGINE MOTOR IS BAD AND IT WOULD COST $7500.00 TO REPLACE. THE TECHNICIAN CANNOT FIND ANY OIL LEAKS ND CLAIM THERE WAS ONLY ABOUT A HALF OF COURT OF OIL IN THE MOTOR. I HAD THE OIL CHANGED LESS THAN 2 MONTHS PRIOR AND BOTH VOLKSWAGEN AND MY MECHANIC SAID THAT THERE IS NO WAY IT COULD OF RUN FOR THAT LONG ON HALF A COURT OF OIL AND SHOULD HOLD 5.6 QUARTS. WHICH LEADS TO THE MOTOR EATING SO TO SPEAK THE OIL. ( A BAD ENGINE) ALTHOUGH I SPENT OVER $20'000.00 ON THIS VEHICLE AND HAVE HAD ALL THESE ISSUES VOLKSWAGEN IS TELLING ME THAT THEY WILL NOT HELP AT ALL WITH REPAIRING THE ENGINE. THAT I WILL HAVE TO EAT THE $9000.00 STILL OWED ON THE VEHICLE. WORDS CANNOT DESCRIBE HOW DISAPPOINTED I AM WITH THE CUSTOMER SERVICE BY VOLKSWAGEN.

Aug 17, 2018

INITIAL FAILURE OCCURRED WHILE ACCELERATING ONTO MAIN THOROUGHFARE. VEHICLE LOST ALL ENGINE POWER AND STALLED OUT. VEHICLE WAS SEND TO VW DEALER FOR REPAIR WHERE SOME WARRANTY REPAIRS WERE MADE AS WELL AS PREVENTATIVE MAINTENANCE THAT WAS ADVISED. THE CAR WAS RETURNED AS "REPAIRED" AND AFTER DRIVING HOME EXPERIENCED THE EXACT SAME FAILURE WHILE THE CAR WAS IDLING IN THE DRIVEWAY. CAR WAS RETURNED AGAIN AND EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE I WAS TRAVELING ON I275 IN DETROIT. THE CAR STALLED OUT AND I AGAIN LOST ALL POWER. I WAS FORCED TO THE SIDE OF THE ROAD WHERE THE CAR THEN FAILED TO START. I WAS FORCED TO SIT FOR THREE HOURS IN 20 DEGREE WEATHER WITH A TWICE IN 2 WEEKS REPAIRED ISSUE AS MY CAR WAS BURIED IN SNOW ON THE INTERSTATE. THIS IS A MAJOR SAFETY HAZARD! *TR

Jan 12, 2015

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, A VERY STRONG ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (NORTH PARK VOLKSWAGEN, 21315 INTERSTATE 10 WEST, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. ON SEVERAL OCCASIONS, THE BATTERY LOST ITS CHARGE. THE DEALER STATED THAT THE BATTERY FAILURE WAS RELATED TO THE FAILED FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, ANY OTHER DAMAGES CAUSED BY THE RECALLED PART WOULD NOT BE COVERED UNDER THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.

Jul 17, 2018

I RECEIVED A SAFETY RECALL FROM VW IN OCTOBER OF 2017. IT SAID THERE COULD BE AN INTERRUPTION TO THE FUEL PUMP MODULE. RESULT COULD BE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN DRAINED BATTERY AND/OR A NOT TART CONDITION OR CAUSE A LOTT OF MOTIVE POWER WHILE THE CARE IS IN MOTION. AFTER CONTACTING THEM NOW (JUNE 15, 2018) THEY HAVE NO FURTHER INFORMATION AT THIS TIME. IS THIS USUAL WITH A RECALL THAT SEEMS DANGEROUS?

Jun 25, 2018

ELECTRICAL SYSTEM,ENGINE

2 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Nov 04, 2015

I STOPPED AT A STOP SIGN, THE CAR ACCELERATED NORMALLY AND AFTER A FEW MINUTES THE ENGINE SPUTTERED, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE BATTERY LIGHT ILLUMINATED. THE ENGINE QUIT. ATTEMPTS TO RESTART THE ENGINE FAILED. I WAS LOCATED AT AN INTERSECTION AND PUSHED THE CAR OFF TO THE SIDE OF THE ROAD. I ATTEMPTED TO RESTART THE ENGINE AND NOTICED AN AROMA OF BURNING PLASTIC. I OPENED THE HOOD AND THERE WAS SMOKE EMANATING UNDER THE TOP ENGINE COVER, TOP LH SIDE VIEWED FROM THE FRONT TO THE REAR. UPON FURTHER INVESTIGATION I NOTICED THAT THERE WAS A FIRE UNDER THE COVER. I REMOVED THE COVER AND EXTINGUISHED THE FIRE. THE #1 IGNITION COIL HARNESS WAS MELTED FROM THE FIRE AND ASSOCIATED FIRE DAMAGE WAS NOTED ON THE INSIDE OF THE ENGINE COVER ABOVE THE ENGINE COIL LOCATION. I HAD THE VEHICLE TOWED TO THE LOCAL DEALERSHIP AND THEY CONFIRMED THAT THE FAILURE OF THE #1 ENGINE COIL WAS THE CAUSE OF THE FIRE. I REPORTED THE INCIDENT IN DETAIL TO THE VOLKSWAGEN AMERICA CUSTOMER SUPPORT AS SOON AS I RETURNED HOME. VEHICLE IS CURRENTLY UNDERGOING REPAIRS TO REPLACE THE DEFECTIVE ITEMS. I WAS TOLD THERE WERE NO CURRENT RECALLS IN EFFECT. I WENT TO THE NHTSA WEBSITE AND FOUND THAT THIS ISSUE HAS BEEN PREVIOUSLY INVESTIGATED AND NO RECALL WAS ISSUED AT THE TIME. I FELT OBLIGATED TO REPORT THIS INCIDENT AS IT PERTAINS TO PUBLIC SAFETY. *JS

Jul 28, 2014

Fire: 1

POWER TRAIN

2 complaints

2009 VOLKSWAGEN PASSAT OVERHEATED AND CAUGHT FIRE WHILE ON A CAR DOLLY BEING PULLED BY A 2006 NISSAN X-TERRA. *KB ACCORDING TO THE FIRE DEPT AND TOW TRUCK OPERATOR THE FIRE WAS DUE TO THE TRANSMISSION OVERHEATING. THE CONSUMER STATED HE NOTICED LEAKING FROM THE FRONT OF THE VEHICLE 3 HOURS PRIOR TO THE FIRE. OHIO TRAFFIC CRASH REPORT #10-0747-91.

Sep 16, 2009

Fire: 1

I RECENTLY PURCHASED A NEW 2009 VOLKSWAGEN PASSAT CC SPORT VEHICLE THROUGH BOARDWALK VOLKSWAGEN OF RICHARDSON TEXAS, WHO HAD THE CAR SHIPPED TO THEIR LOCATION FROM TYNAN'S VW IN COLORADO. I PICKED UP MY BRAND NEW 2009 VOLKSWAGEN PASSAT CC SPORT VEHICLE WITH 24 MILES ON THE AFTERNOON OF SATURDAY FEBRUARY 28, 2009. ON SUNDAY, AS I WAS DRIVING, THE CAR WOULD NOT ACCELERATE AND FUMES STARTED COMING OUT THE ENGINE COMPARTMENT AND TRANSMISSION FLUID LEAKED OUT AND SPRAYED ALL OVER THE ENGINE RENDERING THE CAR A SAFETY HAZARD AND FIRE HAZARD. THE CAR WAS TOWED BY VW ROADSIDE ASSISTANCE TO BOARDWALK VW, WHICH UPON CLOSER INSPECTION, THEY FOUND THE TRANSMISSION LINES MISPOSITIONED IN SUCH A WAY THAT THE COOLING FAN MOTOR CUT THE LINES OPEN CAUSING CATASTROPHIC TRANSMISSION FAILURE. THE ENGINE COMPARTMENT HAS BEEN CONTAMINATED WITH POTENTIALLY FLAMMABLE TRANSMISSION FLUID, AND THE TRANSMISSION WAS RUN WITH EXTREMELY LOW LEVELS OF FLUID BY THE ROADSIDE ASSISTANCE SERVICE TO GET IT ON AND OFF THE TOW VEHICLE, SERIOUSLY REDUCING THE MARKET VALUE AND SAFETY OF THE VEHICLE. I WENT TO TAKE PICTURES OF THE COMPROMISED VEHICLE WITH THE FAULTY TRANSMISSION LINE ROUTING AND ANOTHER PASSAT CC VEHICLE WITH THE CORRECT TRANSMISSION LINE ROUTING. TO SEE THE PROBLEM, THE CAR WAS RAISED, AND THE UNDERSIDE ENGINE COMPARTMENT COVER WAS TAKEN OFF. IN THE VEHICLE IN QUESTION, THE TRANSMISSION LINES WERE ROUTED IN FRONT OF A RADIATOR TUBE, LEAVING THEM IN CLOSE CONTACT WITH THE ROTATING RADIATOR FAN, WHICH EVENTUALLY CUT OPEN THE LINES CAUSING THE LEAK. THE FLUID LEAKED INTO THE ENGINE COMPARTMENT AND WAS BLOWN INTO THE ENTIRE ENGINE BY THE RADIATOR FAN. IN THE OTHER VEHICLE, THE TRANSMISSION LINES WERE ROUTED BEHIND THE RADIATOR TUBE, WHICH SHIELDS THEM FROM COMING INTO CONTACT WITH THE FAN. THIS CAN BE USED TO START A RECALL ON ALL PASSAT CC MODELS TO HAVE THEM CHECKED FOR INCORRECT ROUTING OF THE TRANSMISSION LINES, WHICH CAN CAUSE CATASTROPHIC TRANSMISSION FAILURE AND CUSTOMER PROBLEMS. *TR

Mar 02, 2009

STEERING,ELECTRICAL SYSTEM

1 complaint

The power steering system failed. At first I thought the steering wheel was locked. I started the car and could not turn the wheel. The power steering light illuminated in red and there was a loud beeping sound when the car is turned on. It was not until the car was towed that I realized that the wheel was not locked. The tow truck driver was able to turn the wheel to steer the vehicle on to the truck bed. I had someone plug in a diagnostic machine. I do not recall the exact code but he said the power steering system was not getting a signal. He replaced the steering angle sensor but that did not fix the issue. I had passenger at the time and was concerned for my safety. Luckily, the system failed while the car was parked, but we were left stranded. I have come across the following information on the Kelley Blue Book website: Steering: gear box (other than rack and pinion) NHTSA CAMPAIGN ID: 08V577000 Report Date: Oct 31 2008 Vehicles Affected: 130 Consequence: DRIVER ATTEMPTS TO OVERCOME THE SYSTEM DURING MALFUNCTION WILL CAUSE (1) VIBRATIONS IN THE STEERING WHEEL; (2) THE STEERING SYSTEM MOTOR TO TURN OFF; (3) THE RED STEERING SYSTEM MALFUNCTION INDICATOR LIGHT TO ILLUMINATE; AND (4) AUDIBLE WARNINGS TO CHIME. A MALFUNCTIONING STEERING SYSTEM COULD LEAD TO A CRASH WITHOUT WARNING. What You Should Do: DEALERS WILL REPLACE THE STEERING GEAR IN THE AFFECTED VEHICLES. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 5, 2008. OWNERS MAY CONTACT VW AT 1-800-4822-8987. Summary: VW IS RECALLING 130 2009 PASSAT, PASSAT WAGON, AND PASSAT CC VEHICLES. SOME VEHICLES MAY HAVE AN ELECTROMECHANICAL STEERING GEAR CONTROL UNIT THAT CAN MALFUNCTION DUE TO A DAMAGED CAPACITOR. IF THIS MALFUNCTION OCCURS, THE DRIVER'S STEERING INPUT IS NOT PROPERLY PROCESSED BY THE SYSTEM AND THE VEHICLE MAY NOT RESPOND AS THE DRIVER INTENDS. THIS DEFECT CAN ONLY OCCUR IMMEDIATELY AFTER VEHICLE START-UP WHEN THE STEERING WHEEL IS MOVED FOR THE FIRST TIME AND AT SPEEDS LESS THAN 5 MPH.

Nov 27, 2022

SERVICE BRAKES

1 complaint

The abs sensors are not functioning although they have been replaced. The dashboard has multiple failure lights. The vehicle is a VW CC not covered by the ABS recall although it exhibits identical issues.

Jul 11, 2022

SEAT BELTS,SERVICE BRAKES

1 complaint

2009 VW CC PULLING OUT INTO CROSS TRAFFIC THE ELECTRIC CONTROLLED PARKING BRAKE LOCKS UP. I HAVE HAD THIS HAPPEN SEVERAL TIMES NOW. I REFUSE TO SELL THE CAR LIKE IT IS OR LET ANYONE DRIVE IT. IT APPEARS TO BE RELATED TO THE SEATBELT. IF IT HAPPENS I UNDO MY SEATBELT AND REINSERT IT TO GET IT TO WORK AGAIN. IT SEEMS LIKE IT'S NOT PROGRAMMED TO BE A FAIL SAFE SYSTEM. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Mar 05, 2021

AIR BAGS,UNKNOWN OR OTHER,ENGINE

1 complaint

RECALL UPDATE: CURRENTLY, INTAKE MANIFOLD NEEDS TO BE REPAIRED-ENGINE LIGHT ON-COST $1400.00. TOOK CAR TO DEALERSHIP FOR FUEL PUMP WAS TOLD IT WAS REPLACED BUT WOULD NOT GIVE EVIDENCE THAT IT WAS. SIDE FRONTAL AIR BAG NEVER REPLACED-WAS TOLD BY DEALERSHIP DID NOT NEED IT.

Feb 15, 2020

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

BOUGHT THIS AT A USED CAR DEALERSHIP. WITHIN TWO DAYS, THE EPC LIGHT WAS COMING ON. WHEN DRIVING THE CAR OR WHEN STARTING TO PUSH THE GAS PEDAL, THE GAS PEDAL HAS NO RESPONSE. IT'S AS IF THE PEDAL IS NOT WORKING. WE TOOK IT BACK TO THE DEALERSHIP AND HAD THEIR MECHANIC LOOK AT IT. THEY SAID IT WAS A SENSOR. SAID THEY FIXED IT. WITHIN A WEEK, THE EPC LIGHT CAME ON AGAIN. THIS TIME, SAID IT WAS THE THROTTLE BODY. THEY SAID THEY FIXED IT BUT WITHIN ABOUT 3 WEEKS, THE PEDAL ISSUE HAPPENED AGAIN. LUCKILY, WE HAVE STAYED ON LOCAL ROADS 40 MPH MAX BUT WHEN THE CAR DOESN'T GO WHEN IT IS SUPPOSED TO, I'M EXPECTING TO GET REARENDED. WE BROUGHT THIS TO OUR MECHANIC AND $1700 LATER, THE CAR IS STILL DOING THE SAME THING. THE EPC LIGHT IS ON AND THE CAR IS NOT GOING WHEN YOU PRESS THE GAS PEDAL. THE CPU HAS BEEN SWITCHED OUT AND THE ACCELERATOR PEDAL HAS BEEN REPLACED. HOW MUCH MONEY DO WE DUMP IN THIS? THIS SEEMS TO BE A COMMON ISSUE FROM WHAT I AM READING ON THE INTERNET.

Oct 05, 2019

STEERING,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE STEERING WHEEL LOCK WAS DEFECTIVE ON MY 2009 VOLKSWAGEN PASSAT. THE VEHICLE HAD LESS THAN 35000 MILES ON IT. THIS IS A SAFETY ISSUE. THE STEERING WHEEL LOCKED UP ON SEVERAL DIFFERENT OCCASIONS WHILE I WAS TRYING TO TAKE THE VEHICLE OUT OF THE GARAGE. THE STEERING WHEEL LOCK ALSO CAUSED THE VEHICLE TO STALL. IN ADDITION, IT COULD CAUSE THE VEHICLE TO SHAKE WHILE IT IS BEING DRIVEN. VOLKSWAGEN USA ADMITTED THAT THIS PART IS AN ISSUE. THEY ISSUED SEVERAL TECHNICAL SERVICE BULLETINS ABOUT THE STEERING WHEEL COLUMN LOCK. SEVERAL OTHER MAKES AND MODELS OF VOLKSWAGENS WERE RECALLED AS A RESULT OF THIS ISSUE. I AM SEEKING JUDGEMENT FROM VOLKSWAGEN IN THE AMOUNT OF $588.91, WHICH IS THE COST OF REPAIR. VOLKSWAGEN REFUSES TO PAY FOR THE SAFETY ISSUE BECAUSE THE CAR ONLY HAD A 3 YR WARRANTY. I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN EVER. THEY ARE NOT WILLING TO WORK WITH THE CONSUMER. THE VEHICLE HAS BEEN REPAIRED BY A VOLKSWAGEN DEALER ON 12/28/2018.

Jan 09, 2019

SUSPENSION

1 complaint

TAKATA RECALL COIL SPRINGS BREAKAGES

Oct 06, 2018

STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

WHILE DRIVING 2009 VW PASSAT WAGON ON I-495 SOUTH IN HAVERHILL, MA, AT AROUND 5 PM, SMOKE SUDDENLY BEGAN BILLOWING OUT OF THE VENTS. DRIVER WAS ABLE TO PULL ONTO THE SHOULDER SAFELY (NEAR EXIT 48/ MILE MARKER 105.6) AND EXIT THE CAR, WHICH WAS ENGULFED IN FLAMES WITHIN A MINUTE. NO PASSENGERS, NO INJURIES, NO OTHER CARS WERE DAMAGED. UP TO THIS POINT, THE CAR HAD BEEN FUNCTIONING NORMALLY. NO OVERHEATING, NO LEAKING, NO WARNING LIGHTS, NO OTHER INDICATION OF IMPENDING FIRE. MASSACHUSETTS STATE POLICE FROM THE ANDOVER BARRACKS RESPONDED (978-475-3800), AS DID THE HAVERHILL FIRE DEPARTMENT. CHARRED REMAINS OF THE CAR WERE TOWED TO TROMBLY BROTHERS, 141 SUTTON ST NORTH ANDOVER, MA 01845. OF NOTE: UPON ARRIVING HOME, THERE WAS A RECALL NOTICE FROM VW IN THE POSTAL MAIL, NHTSA NUMBER 17V509, REGARDING THE FUEL PUMP CONTROL MODULE.

Jul 06, 2018

Fire: 1

ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

DRAINED MY BATTERY ALL TIME, TURNED OFF IN MIDDLE THE I DRIVING IT. FOR COUPLE MONTHS I BEEN EXPERIENCE THIS SITUATION. FIRST I WAS CAME BACK FOR WORK, I WAS IN MAYS LANDING AREA, I WAS WAITING FOR THE LIGHT CHANGE, WHEN MY CART TURNED OFF. AFTER SEVERAL MINUTES TURNED ON AGAIN, I DROVE FOR 10 MINUTES AND AGAIN TURNING OFF. I BOUGHT A NEW BATTERY, MY CAR WORKED PERFECTLY FOR 3 DAY, I WAS IN MY JOB READY TO CAME HOME WHEN MY CAR NEVER START AGAIN.

Jul 05, 2018

VEHICLE SPEED CONTROL

1 complaint

2000 RPM AT IDLE WITH A/C ON. NORMAL WITH A/C OFF. SAME AS NHTSA 08V235000. VW SAID THIS VEHICLE DOES NOT FALL UNDER THAT RECALL. VEHICLE TRIES TO ACCELERATE BEYOND BRAKE CONTROL AT IDLE ONLY WITH A/C ON.

Jul 05, 2018

STEERING,SUSPENSION,AIR BAGS

1 complaint

TAKATA RECALL WANTING TO KNOW IF MY CAR IS ONE THAT HAS BEEN RECALLED FOR 18V148000 AND 08V57700 FOR SUSPENSION

Jun 25, 2018

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND FAILED TO RESTART. IN ADDITION, THE ENGINE WARNING INDICATOR FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT MANAGED TO RESTART THE VEHICLE AND DROVE TO DARCARS VOLKSWAGEN (12511 PROSPERITY DR., SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT STALLED AGAIN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM: GASOLINE); HOWEVER, THE CONTACT HAD NOT RECEIVED A RECALL NOTICE. THE SAME DEALER DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED, BUT THE RECALL WAS ON HOLD. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Apr 20, 2018

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THIS VEHICLE HAD CATASTROPHIC ENGINE FAILURE DUE TO A FAULTY CAM CHAIN TENSIONER. THIS IS BEEN KNOWN BY VOLKSWAGEN AS A SERVICE BULLETIN WAS ISSUED IN 2011. I WAS DRIVING ON A CITY ST. AND HAD TO PUSH THE VEHICLE TO THE SIDE. THE FUEL PUMP AND SENDING UNITS HAVE ALSO FAILED IN THIS VEHICLE ALONG WITH THE TURBOCHARGER DIVERTER VALVE WHICH WAS A DEFECTIVE ITEM. ALL THESE ITEMS HAVE BEEN KNOWN BY VOLKSWAGEN FOR SOME TIME. THE COST OF REPAIR ON THE VEHICLE HAS BEEN OVER $5,000. I BELIEVE ALL THESE ISSUES SHOULD HAVE BEEN A RECALL ITEM. FAILURES ON SOME OF THEM HAVE BEEN HAPPENING AT 20,000 MILES. THEY COULD POSE A SAFETY HAZARD DEPENDING ON WHERE YOU WERE DRIVING. VOLKSWAGEN HAS DENIED ANY REIMBURSEMENT ON MOST OF THESE ITEMS. HAD CONSUMERS KNOWN OF THESE ISSUES THE COST WOULD HAVE BEEN SIGNIFICANTLY LESS IF THE DEFECTIVE PARTS HAVE BEEN REPLACED. I AM CURRENTLY JOINING AN ACTIVE CLASS ACTION SUIT AGAINST VOLKSWAGEN FOR THE TIMING CHAIN TENSIONER.

Apr 02, 2018

AIR BAGS,FUEL/PROPULSION SYSTEM

1 complaint

TAMARA RECALL. ECP LIGHT COMES ON. THE CAR WILL STALL OUT. IF I LET IT SIT 5-10 MINUTES IT WILL START UP AND I CAN DRIVE FOR A WHILE, BUT IT'S STALLING OUT MORE FREQUENTLY. I AM AFRAID TO GET ON THE FREEWAY.

Mar 26, 2018

STEERING,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE VEHICLE WAS INVOLVED IN A CRASH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TOWED TO GARVEY VOLKSWAGEN (483 QUAKER RD, QUEENSBURY, NY 12804, (518) 793-3488). THE CONTACT CALLED THE MANUFACTURER TWICE AFTER THE CRASH AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE, AND FURTHER TESTING WAS NEEDED ON THE FUEL PUMP. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE A NEW FUEL PUMP WAS INSTALLED. ONE MONTH LATER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. THE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

Mar 20, 2018

Crash: 1

FUEL SYSTEM, GASOLINE,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BACHMAN VOLKSWAGEN, 9652 BLUEGRASS PKWY, LOUISVILLE, KY 40299, (502) 996-8943) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND WORSENED WHILE WAITING FOR THE PART. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Oct 18, 2017

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

ON 1 SEPTEMBER 2017, I PARKED MY VW IN MY GARAGE. THERE WERE NO ENGINE LIGHTS ON OR ANYTHING, BUT THE CAR HAD BEEN MAKING A LOUD FAN LIKE NOISE AFTER I REMOVED THE KEY FOB FROM THE IGNITION. ITS BEEN DOING THAT SINCE I BOUGHT IT. I DIDN'T START THE CAR BACK UP UNTIL 5 SEPTEMBER 2017 AFTER RETURNING FROM A WEEKEND WITH FAMILY. WHEN I STARTED MY VW UP I NOTICED THAT THE ENGINE LIGHT WAS NOW ILLUMINATED. I WAITED ABOUT A WEEK BEFORE I TOOK ANY ACTION HOPING THAT THE LIGHT WOULD JUST GO AWAY ON ITS OWN, BUT IT DIDN'T. ON 12 SEPTEMBER I TOOK THE CAR TO THE NEAREST AUTOZONE AND TOOK ADVANTAGE OF THEIR FREE ENGINE LIGHT DIAGNOSTIC CHECK. THE ERROR CODES READ "P0171 SYSTEM TOO LEAN (BANK 1)" AND "P12A2 FUEL RAIL PRESSURE SENSOR INAPPROPRIATELY HIGH." AT THE TOP OF THE PAPER IT STATED THAT THE MOST LIKELY SOLUTION FOR THESE ERROR CODES WAS TO REPLACE THE FUEL PUMP. ONCE I RETURNED HOME I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP AND TOLD THEM WHAT THE PROBLEM WAS, THEY TOLD ME THAT THERE WAS A RECALL OUT FOR MY MODEL VEHICLE, BUT THERE IS NO FIX AT THE MOMENT. I THEN WENT ONLINE TO SEE FOR MYSELF, THE MANUFACTURER RECALL NUMBER IS: 20AE AND THE NHTSA MANUFACTURER NUMBER IS: 17V509. I AM NOT SURE WHAT CAUSED THE VEHICLE TO RANDOMLY START HAVING THESE ISSUES. I DO NOT FEEL SAFE DRIVING THE CAR OUT OF TOWN ANYMORE, I ONLY DRIVE IT TO AND FROM WORK.

Sep 26, 2017

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

1 complaint

THE CAR HAD BEEN DRIVEN A SHORT DISTANCE AND PARKED. SHORTLY AFTER THAT IT CAUGHT ON FIRE AND WAS DESTROYED.

May 06, 2017

Fire: 1

STEERING,SERVICE BRAKES

1 complaint

I TRIED TO HIT MY BREAKS AND THEY FAILED TO WORK AND I HIT THE CAR IN FRONT OF ME

Aug 09, 2016

SUSPENSION,POWER TRAIN,SEAT BELTS

1 complaint

TENSION BELT, SHAKING & JUMPING THE ENGINE FEELS LIKES IT'S GOING TO FALL, THE MANIFORD VOLKSWAGEN HAS EXTENDED THE EMISSIONS CONTROL SYSTEMS WARRANTY FOR THE INTAKE MANIFOLD UNDER SPECIFIC CONDITIONS TO 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST, FROM THE VEHICLE'S ORIGINAL IN-SERVICE DATE, FOR CERTAIN 2008 ' 2011 MODEL YEAR VOLKSWAGEN 2.0T ENGINE VEHICLES WITH ENGINE CODES CBFA AND CCTA., "WHICH I WENT TO THE VW SERVICE CENTER, AND THEY WASN'T TRYING TO HONOR ANY OF RECALLS OR THE EXTENDED, THIS WAS THE WORST SERVICE I EVER HAD, "I ALWAYS TAKE MY CAR TO THE DEALERSHIP SERVICE CENTER, I HAVE ALWAYS HAD TOYOTA DUE ALL MY SERVICE, AS I WAS SAYING, "I TOOK MY CAR IN FOR THE EXTENDED WARRANTY AND THAT'S WHEN ALL HELL BROKE LOOSE, THEY STARTED TRYING TO HAVE ME FIX OTHER STUFF ON MY CAR, COSTING $2,400.00, THE MAN WAS FORCING ME TO DO AN ENGINE SERVICE, AND WHEN I SAID I WASN'T READY TO DO THAT, HE BECAME MAD AND STARTED SAYING NOTHING WRONG WITH THE EXTENDED MANIFOLD, EVERYTHING WAS WORKING GOOD ON MY CAR UNTIL I BROUGHT MY CAR IN, EVEN THE MECHANICS MAN WAS SAYING HOW MY CAR WAS IN GOOD CONDITION, THE CRAZY THING, I HAD AN APPOINTMENT THAT WAS MADE WITH THE VW CUSTOMER CARE FOR THE EXTENDED WARRANTY, & THEY HAD MY CAR FOR OVER 7 HOURS AND ALL WAS DONE WAS AND REGULAR OIL CHANGE, "WHICH I THOUGHT THEY DID AN TRANSMISSION OIL CHANGE SINCE THAT'S WAS WHAT THEY WAS TELLING ME I NEEDED, BECAUSE THE ENGINE LIGHT WAS ON, AND I DIDN'T NEED A REGULAR OIL CHANGE, I JUST HAD ONE TWO MONTHS PRIOR, THEY WAS LIKE SAL-VERGERS, BECAUSE THEY HAVE A LOT OF RECALLS AND EXTENDED SERVICES, THEY NOT TRYING TO HONOR OF FOR FILL ANY OBLIGATION OF THE LAW, IT'S LIKE THEIR SALES PEOPLES IS TOLD TO MAKE THE PEOPLE WITH EXTENDED WARRANTY, RECALLS, FOUND SOMETHING WRONG, OR MAKE SOMETHING WRONG OTHER THEN THE CUSTOMER'S EXTENDED WARRANTY, RECALL, FOR MORE INFO CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Jun 15, 2016

VEHICLE SPEED CONTROL,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS PARKED AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. IN ADDITION, THE CONTACT NOTICED ENGINE OIL LEAKING FROM UNDERNEATH THE VEHICLE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR MAIN ENGINE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Apr 19, 2016

STEERING,SUSPENSION

1 complaint

WHEN BACKING UP, OR GOING FORWARD SLOW, TO PARK WITH FRONT WHEELS TURNING THERE IS A SNAPPING SOUND WHICH A AN ARIZONE VW DEALER BLAMES ON SALT/SAND FROM NE. CAR WAS ON LIFT IN MAINE AND I PAINTED UNDERCARRAIGE AND THERE WAS NO SIGN OF RUST EXCEPT ON PARTS OF CLAMPS/SCREWS. VEHICLE WAS WASHED A MINIMUM OF ONCE A WEEK DURING WINTER. MOVED TO AZ AND THE SNAPPING IS MORE EVIDENT. VW REPLACED MUCH OF THE FRONT END AND HAD CAR FOR THREE WEEKS. I HAVE AN EXTENDED WARRANTY ON THE CAR AND STILL HAD TO PAY OVER $1200.00. I WAS TOLD TO TAKE IT TO A VEHICLE REPAIR SERVICE TO HAVE IT CHECKED OUT.

Aug 18, 2015

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

THE STEERING WHEEL CONTROLS STOPPED WORKING ONE DAY, ALONG WITH THE HORN. SEVERAL DAYS LATER, THE AIRBAG WARNING LIGHT CAME ON, AND THE DISPLAY SHOWS "AIRBAG FAULT" EVERY TIME I START THE CAR. I PURCHASED AN EXTENDED WARRANTY FOR THIS CAR, AND VW REFUSES TO COVER THE REPAIR. MY LOCAL DEALERSHIP DIAGNOSED THE PROBLEM TO BE A FAULTY CLOCK SPRING.

Aug 06, 2015

LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT ON VARIOUS OCCASIONS THE DRIVER SIDE DOOR FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THE FAILURE WITH A FAULTY DOOR LATCH. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000.

Jan 08, 2015

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

FOR THE LAST 4 YEARS, I'VE BEEN DEALING WITH MAJOR MECHANICAL AND NON-MECHANICAL ISSUES WITH MY VOLKSWAGEN (VW) PASSAT 2009, WHICH I BOUGHT BRAND NEW IN 2008. VW'S MECHANICS FOUND THAT MY CAR HAD DEFECTIVE PARTS IN IT, WHICH WERE THERE FROM THE TIME I BOUGHT IT. I HAVE HAD SO MANY PROBLEMS WITH THE CAR THAT I DON'T TRUST IT, EVEN THOUGH VW'S MECHANICS SAID THEY'VE EITHER FIXED OR REPLACED THE BAD PARTS, BUT EACH TIME I'VE TAKEN IT IN FOR REPAIRS IN THE PAST, I'VE HAD THE SAME PARTS REPAIRED OR REPLACED OVER AND OVER. A SUMMARY OF THESE ISSUES: - REAR SIDE WINDOW SUNSCREEN HOOK - REPLACED DUE TO FALLING OUT ? YEAR 2009 - REAR WINDSHIELD SUNSCREEN - REPLACED BECAUSE IT HAD BROKEN ? YEAR 2011 - ENGINE FAULT - CAR DIED AND RUNNING ROUGHLY EVER SINCE ? YEAR 2011 - ENGINE LIGHT COMING ON 4 TIMES ? YEARS 2011, 2012, 2013 & 2014 - DRIVER?S DOOR LOCK - HAD STOPPED LOCKING ? YEAR 2012 - ENGINE COVER - SCREWS FELL OUT OF THE REAR OF ENGINE COVER ? YEAR 2012 - 2 WATER PUMPS - REPLACED DUE TO COOLANT DRAINING COMPLETELY OUT OF THE RESERVOIR ? YEARS 2012 & 2013 - KNOB TO ADJUST SIDE MIRRORS CAME OFF AND NOW UNABLE TO ADJUST SIDE MIRRORS ? YEAR 2013 I HAVE PAID NEARLY $40,000 TO DATE ON THIS DEFECTIVE VEHICLE AND VW DOESN'T SEEM TO CARE HOW MANY TIMES I'VE BEEN PUT IN HARMS WAY AND INCONVENIENCED. I ALSO HAVE RELATIVES AND ASSOCIATES WHO'VE HAD PROBLEMS WITH THEIR SIMILAR MODEL VWS TOO, SO I KNOW I CAN'T BE THE ONLY ONE WHO HAS HAD THESE MECHANICAL ISSUES WITH A VW IN THE US. I FEEL THERE SHOULD BE AN INVESTIGATION INTO VW CORP. OF SOME SORT BY GOVERNMENT OFFICIALS TO UNCOVER THE DEFECTIVE CONSTRUCTION OF MY CAR AND OTHERS, SO ALL OF US WHO'VE SUFFERED THROUGH THIS WILL BE REDEEMED IN SOME WAY AND FUTURE CONSUMERS WILL BE SAFER BY VW IMPROVING THEIR VEHICLES' CONSTRUCTION. *TR

Apr 19, 2014

ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER

1 complaint

THERE ARE 3 COMPLAINTS. I HAVE PURCHASED 2 VOLKSWAGEN PASSATS IN 2009. ONE IS WORKING FINE EXCEPT WINDSHIELD TANK LEAK, AND THE OTHER ONE HAS THE LEAKAGE AND AT THE SAME TIME AN ENGINE PROBLEM. I WOULD LIKE TO RECALL THE OTHER ONE OF WHICH I HAVE REGISTERED WITH VEHICLE ID HERE FOLLOWED BY THE BELOW REASONS AND REQUESTS. 1. WINDSHIELD TANK LEAKAGE SINCE THERE WAS NO ACCIDENT AND IT NATURALLY LEAKED. 2. ON THE 17TH OF NOVEMBER 2011, THE CAR SUDDENLY STOPPED AND EXHALED BLACK SMOKE AND I COULD NOT DRIVE ANY MORE. I DEFINITELY STOPPED AND CALLED A WRECK CAR AND WENT DIRECTLY TO THE DEALER. THE DEALER REPORTED AS STEERING COLUMN MODULE PROBLEM. (ALSO MENTIONED ABOUT INJECTOR ) 3. ON THE 14TH OF SEPTEMBER 2012, I WAS ON MY WAY TO WORK AND QUITE FAR AWAY FROM THE COMPANY, THE CAR SUDDENLY STOPPED WITH THE SAME PROBLEM AS 2011. I WAS LATE FOR WORK FOR SURE AND IT WAS ALMOST LIFE THREATENING CIRCUMSTANCE BECAUSE OF THE ENVIRONMENT. I CALLED THE WRECK CAR AND HERE IS ANOTHER REPORT FROM THE DEALER. "CUSTOMER STATES VEHICLE WAS DRIVING ROUGH, SHAKING AND EMITTING SMOKE EXCESSIVELY: SMELLED OF FUEL: MADE IT TO THE DEALERSHIP AND WILL NOT START. CHECK AND ADVISE. INSPECTED VEHICLE RETRIEVED P0300 RANDOM MISFIRE P0303 CYLINDER #3 MISFIRE AND P0087 FOR FUEL RAIL. NOTICED LARGE AMOUNTS OF WHITE SMOKE COMING FROM EXHAUST AND STRONG ODOR OF FUEL...)" 4. I HAVE POWER TRAIN WARRANTY FOR 5 YEARS OR 60K MILE (WHICH WILL BE THE FIRST) AND THE DEALER FIXED 2 TIMES FOR FREE BECAUSE OF THE WARRANTY. NOW EVEN THE WARRANTY IS BEING TERMINATED AND I HAVE NO OTHER WAYS TO SECURE MY SAFETY. FOLLOWED BY THE ABOVE REASONS, I WILL NOT BE ABLE TO DRIVE THIS CAR WHICH I HAVE PURCHASED IN 2009. WHEN I DRIVE THIS CAR, I DO NOT FEEL SAFE AND EVEN FEEL LIFE THREATENING DANGER WHILE I AM DRIVING BECAUSE THOSE MOMENTS IN THE PAST WERE VERY DANGEROUS. *TR

Jan 30, 2013

FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE'S ENGINE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES AND THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE BATTERY. THE DEALER REPLACED THE BATTERY, FUEL PUMP AND THE FUEL PUMP CONTROL MODULE BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO STALL SPORADICALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WERE 62,800 UPDATED 07/11/12*LJ

Jun 08, 2012

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE TURNING LEFT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK PILLAR HOLDING UP A BUILDING. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE ALSO ACCELERATED TWO ADDITIONAL TIMES. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER WHO STATED THAT THERE WAS NOTHING WRONG. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 15,500.

Nov 24, 2010

Crash: 1

ENGINE AND ENGINE COOLING,EQUIPMENT

1 complaint

THE VEHICLES MOTOR BEGAN MAKING AN IRREGULAR NOISE ( SOUNDED LIKE AN AIRPLANE ENGINE) BETWEEN 2-3RPMS AND THERE WAS SERIOUS VIBRATION THROUGH THE ENTIRE VEHICLE. THE VEHICLE CHUGGED ALONG AT LOW SPEEDS AND THE STEERING WAS DIFFICULT AND NOT THAT RESPONSIVE. THERE WAS SERIOUS VIBRATION THROUGH THE VEHICLE WAS LEFT AT THE SERVICE CENTER ON FRIDAY AS IT WAS LATE IN THE DAY. UPON RETURNING ON MONDAY MORNING, THE TECHNICIAN INFORMED ME THAT THE MOTOR MOUNT BOLTS (TWO) WERE MISSING AND THE THREADS FOR EACH WAS COMPLETELY STRIPPED. THE MOTOR WAS ROCKING BACK AND FORTH CREATING THIS DREADFUL NOISE.THE THREADS WERE RESTORED USING TAP AND DYE SET AND NEW BOLTS WERE INSTALLED. I WAS INFORMED THAT SOMETIMES THE BOLTS SNAP AND THIS IS A MANUFACTURERS DEFECT. I WAS TOLD THERE WERE OTHER SIGNS OF DAMAGE AND I KIND OF FEEL SOMETHING WILL BE FOUND ONCE MY WARRANTY IS UP AS A RESULT OF THIS MISHAPS. *TR

Apr 24, 2010

SERVICE BRAKES, HYDRAULIC

1 complaint

ENGINE COLD. TRANS. IN EITHER REVERSE OR DRIVE. UPON RELEASING BRAKE CAR MOVES TOO FAST. WHEN APPLYING BRAKE NOTHING HAPPENS. AFTER REPEATEDLY APPLYING BRAKE THEY FINALLY CATCH HAS HAPPENED AT LEAST 5 TIMES. THIS TIME THEY DIDN'T CATCH AND I REARENDED A PICKUP WAITING AT A STOP SIGN. I DON'T THINK I FAILED TO APPLY THE BRAKES PROPERLY BECAUSE I RAISED MY FOOT OFF THE BRAKE AND REAPPLIED THEM AT LEAST TWICE BEFORE IMPACT BUT THAT IS NEVER-THE-LESS STILL A POSSIBILITY. *TR

Dec 04, 2009

Crash: 1

2009 VOLKSWAGEN Passat Problems & Complaints

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