How many problems does the 2010 VOLKSWAGEN Passat have?

The 2010 VOLKSWAGEN Passat currently has 162 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2010 VOLKSWAGEN Passat?

The most common problems reported for the 2010 VOLKSWAGEN Passat are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2010 VOLKSWAGEN Passat problem data come from?

All problem and complaint data for the 2010 VOLKSWAGEN Passat comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2010 VOLKSWAGEN Passat Problems

AIR BAGS

34 complaints

The car was hit broadside on the passenger side front door, spun around and hit head in to a power pole. With all this happening none of the airbags deployed.

Nov 15, 2021

Crash: 1

In 2018, my VW clockspring/airbag was replaced under the VW recall. Last week the airbag clockspring failed, causing my air bag pop out. Luckily I was not driving. There is no current recall on the recalled replacement and this is unacceptable. I took my VW back to the dealer that did the work and they stated that there was no recall and they would not replace. It is incredibly dangerous that this has happened. I am very angry that VW's replacement would not hold up for the lifetime of the car nor will they honor their parts.

Oct 20, 2021

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE AIR BAG PARTIALLY DEPLOYED. PRIOR TO THE DEPLOYMENT, THE CONTACT HEARD SEVERAL POPPING SOUNDS COMING FROM THE STEERING WHEEL UNDERNEATH THE HORN PAD. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS) ON SEPTEMBER 7, 2018. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. THE VIN WAS NOT AVAILABLE.

Nov 19, 2018

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BY AN UNKNOWN DEALER, BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,182.

Jul 30, 2018

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (SANTA ANA AUTO CENTER, 1223 W 17TH ST, SANTA ANA, CA 92706, 714-835-7830) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WARNING INDICATOR PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Jul 17, 2018

+ 29 more complaints for this component

ENGINE

23 complaints

Drove the car to and from work that day with no problems. Also, went back to work a 2nd side job that evening with no issues. Got home, shut the car off and when my wife and I went out to go to work the next morning at 5 a.m., the car wouldn't start at all. Wouldn't even click. Did a lot of research because I had the starter replaced about 2 weeks before and knew it couldn't be the starter and also had bought a new battery when I had the starter replaced as well, so knew it wouldn't be the battery. After a lot, I mean a lot of research online, finally came to the decision it was the timing chain tensioner was faulty. When I went to replace the tensioner for the timing chain, I took my camera and put it in the cylinder heads and found out that there was 2 broken valves in the number 3 piston. One was broken and sideways in the piston and the other just broken. I'm not sure whether a rod has gone through the bottom of the head or not, couldn't get my camera to go that far down. So now I have no vehicle what-so-ever to drive back and forth to work. My wife had to resign from her job because she had no way to get there everyday and I have to pay someone gas money weekly to pick me up and bring me home from work so needless to say, we are currently struggling, can't pay our bills because my wife cannot get a job and now I have to figure out how to repair this damage that should have been made a recall for these volkswagens because by the looks of things, there are over 100 people that have had this same problem. An engine is going to be between $4,000 and $6,000 to repair and I have no way to fix this at that price. So now I am probably going to have to just junk the car.

Jul 24, 2023

WHILE DRIVING THE VEHICLE LOOSES POWER, I CAN STOP SHUT IT DOWN AND IT RUNS FINE FOR A PERIOD. THE PROBLEM IS UNPREDICTABLE, I AM AFRAID TO DRIVE THE VEHICLE ON ON INTERSTATE HIGHWAYS, BECAUSE A SERIOUS ACCIDENT WOULD OCCUR.

Dec 29, 2020

THE CAR WOULDN'T START AND FOUND OUT THE TIMING CHAIN JUMPED

Aug 24, 2020

MY VOLKSWAGEN PASSAT HAS FALLEN TO AN ISSUE MANY OTHERS HAVE FALLEN. IT APPEARS THE TIMING-CHAIN TENSIONER FAILED CAUSING THE TIMING-CHAIN TO JUMP. WHEN THIS HAPPENS THE VALVES CAN BEND AND ALSO RUIN THE CYLINDERS. THE ERROR CODE IS P0016. VW WEST BROAD IS RECOMMENDING A REPAIR OF $5,100 DOLLARS. AFTER DISCUSSING WITH VW OF AMERICA THEY WILL NOT COVER AS IT IS OUTSIDE OF THEIR EXTENDED WARRANTY 100,000 MILES OR DECEMBER OF 2019. MY CAR IS APPROXIMATELY 111K MILES AND 6 MONTHS PAST THE DATE. I WAS NOT MADE AWARE OF THIS ISSUE SO I COULD NOT BE PROACTIVE IN FIXING THE TENSIONER. THEY EVEN REDESIGNED THE TIMING-CHAIN TENSIONER BECAUSE THE OLD ONE IS FAULTY. I AM LUCKY I WAS ABLE TO MAKE IT HOME FROM MY DAY TRIP THIS PAST WEEKEND AND THAT THE ISSUE DID NOT TAKE PLACE WHILE DRIVING. I WAS IN A PARKING LOT ON TOP OF A MOUNTAIN. IT TOOK 4 OR SO SECONDS TO START WHICH WAS ABNORMAL, BUT PROCEEDED TO RUN. THE CHECK ENGINE LIGHT CAME ON, BUT I WAS ABLE TO PROCEED HOME. SEVERAL DAYS LATER I TRIED STARTING THE CAR TO BRING TO THE SHOP, BUT IT NO LONGER STARTS AND I HAD TO GET IT TOWED. AT THIS POINT, I AM PREPARED TO SEND IT TO THE JUNK YARD BECAUSE THE COST OF THE REPAIR IS BEYOND THE VALUE OF THE VEHICLE. MORE INFORMATION ABOUT THIS ISSUE CAN BE FOUND AT THIS LITIGATION WEBSITE WHERE THEY SETTLED. HTTPS://WWW.TIMINGCHAINLITIGATION.COM/ *TR

Jun 17, 2020

DRIVING HOME FROM WORK ON A BUSY ROAD WHEN ALL THE SUDDEN MY CAR STARTS TO SHAKE AND THEN THE EPC LIGHT CAME ON ENGINE STARTED FLASHING. I'VE READ A BUNCH OF THREADS WITH VOLKSWAGEN HAVING THIS ISSUE. [XXX] VEHICLES. YOU WERE FUNDED BY [XXX] HITLER NO WONDER. Y'ALL HAVE TO TAKE SOME RESPONSIBILITY ONCE IN A WHILE FOR ALL THE SHADY [XXX] Y'ALL ARE TRYING TO PULL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 29, 2020

+ 18 more complaints for this component

POWER TRAIN

23 complaints

THE VEHICLE IS DISPLAYING ERRATIC SHIFTING BETWEEN GEARS AS WELL AS SLIPPING WHILE IN GEAR IN BOTH DRIVE AND MANUAL DRIVE MODE. THE TRANSMISSION FUNCTION IS PUSHING THE GHG EMISSIONS PAST THE PER DETERMINED LIMIT. THE CALIBRATION SOFTWARE V1979 DOES NOT APPEAR COMPLIANT WITH ITS EMISSIONS CERTIFICATION PER CERTIFICATE NUMBERS AVWXV02.02UA-005 AND AVWXV02.03UA-006 AND I CANNOT FIND A RECALL OR TSB ADDRESSING SOFTWARE V1979. MODE9 : CALIBRATION IDENTIFICATION TYPE 02 - VIN : [XXX] (ADDRESS E8) TYPE 04 - CALIBRATION ID : 06J906026DA 6987 (ADDRESS E8) TYPE 04 - CALIBRATION ID : 02E300051P 1979 (ADDRESS E9) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Feb 18, 2020

DSG TRANSMISSION INTERMITTENTLY FLASHES D GEAR SELECTOR INDICATOR. THIS MEANS THE TRANSMISSION SHIFTS INTO NEUTRAL AND CANNOT BE REENGAGED INTO DRIVE. VERY DANGEROUS CONDITION ON FREEWAY OR MAKING LEFT HAND TURN WITH ON COMING TRAFFIC. SHUTTING VEHICLE OFF AND BACK ON ALWAYS CLEARS THE CONDITION HOWEVER VEHICLE MUST BE STOPPED AND IN P. FAULT OCCURS RANDOMLY SOMETIMES WITH 2500 MILES BETWEEN OCCURRENCES. HAS OCCURRED 5 TIMES WITH 2500 MILES BETWEEN THE 4TH AND 5TH OCCURRENCE. TRANSMISSION HAS BEEN SERVICED PER VW REQUIRED INTERVALS.

Dec 05, 2019

DRIVING AND THE TRANSMISSION FALLS OUT OF GEAR. ALSO HAD IT TO WHERE THE TRANSMISSION WOULD NOT SHIFT FROM 1ST GEAR. I HAVE TO PULL OVER PUT VEHICLE IN PARK TURN THE CAR OFF AND RESTART. SOMETIMES IT WILL RUN FINE OTHERS HAVE HAD TO PULL OVER 3 OR 4 TIMES BEFORE I COULD GET BACK HOME. STARTED LOOKING ON INTERNET ON CARPROBLEMZOO.COM AND THERE ARE MANY COMPLAINT OF THE SAME PROBLEM. SOME STARTED WITH ONLY 20K MILES ON THE VEHICLE. THIS HIS A SAFETY ISSUE ESPECIALLY WHEN YOUR DRIVING 35 MPH OR FASTER.

Oct 18, 2019

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD NOT SWITCH GEARS. THE "DRIVE MODE" AND "REVERSE MODE" INDICATORS ILLUMINATED WITHOUT WARNING WHEN EITHER OF THE TWO GEAR MODES WERE ENGAGED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD NOT SWITCH FROM THE REVERSE GEAR TO THE DRIVE GEAR, NOR WOULD THE VEHICLE SWITCH FROM THE DRIVE GEAR TO THE REVERSE GEAR, WHEN PROMPTED. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT REMOVED THE IGNITION KEY AND RESTARTED THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT OVER A PERIOD OF ONE YEAR. THE DEALER (VOLKSWAGEN IN FORT WAYNE, INDIANA, (260) 489-7900) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT VEHICLE WAS OUT OF WARRANTY AND THAT THE RECALL FOR THE FAILURE WAS VIN-SPECIFIC. VOLKSWAGEN PROVIDED THE CONTACT WITH CASE NUMBER: 17-108-93-69. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Aug 01, 2017

GEAR INDICATOR, PRNDS, WAS FLASHING AFTER COUPLE HOURS DRIVE ON A CITY STREET OR AFTER HIGHWAY, THEN CAR CANNOT REVERSE AND STAY IN THE SLOW SPEED, CANNOT SPEED UP WHEN HIT THE GAS, ONLY THE ENGINE RUNING FAST BUT NOT SPEED.

Feb 26, 2017

+ 18 more complaints for this component

FUEL/PROPULSION SYSTEM

16 complaints

I was in my car driving , as soon as I go for a turn my car stalled on me infront of everyone , almost causing a wreck.

Jan 24, 2023

AS I DRIVE THE CAR "HESITATES". ITS ALMOST AS IF IT ACCELERATES AND DECELERATE ON ITS OWN. AS I LOOK ONLINE I SEE THERE WAS A RECALL REGARDING THIS ISSUE AS ITS A FUEL PUMP BUT AS I CALL THE DEALERSHIP THEY STATE THERE IS NO RECALL ON MY SPECIFIC VEHICLE. *TR

Jun 10, 2020

TL* THE CONTACT OWNED A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED WHEN DRIVING AT APPROXIMATELY 25-30 MPH THE ENGINE STALLED. THE CONTACT STATED THAT THE FIRE EMITTED FROM UNDER THE HOOD AND WITHIN A MOMENT THE ENGINE WAS ON FIRE. THE QUINCY FIRE DEPARTMENT WAS PRESENT AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT STATED THAT THE FIRE DEPARTMENT ADVISED THAT THE FIRE STARTED IN THE FUEL LINE. THE VEHICLE WAS TOWED. THE CONTACT'S INSURANCE COMPANY DESTROYED THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 129,000.

Apr 30, 2020

Fire: 1

02/03 CAR STALL DUE TO DEFECTIVE FUEL PUMP MODULE 02/04 CAR SENT TO DEALERSHIP TO PERFORM RECALL - DEALERSIP ADVISOR CONFIRM RECALL HAS BEEN DONE 02/05 CAR STALLS AGAIN - ADVISOR CONFIRM FUEL PUMP MODULE IS NEW AND HAS BEEN REPLACED - CAR SENT BACK TO DEALERSHIP UPON REQUEST OF ADVISOR FOR FURTHER INVESTIGATIONS 02/06 ADVISOR STATES THANK FUEL PUMP ASSEMBLY NEEDS TO BE CHANGED - COST FOR REPAIRS IS $1120 + TAX - REPAIR IS DECLINED - CAR IS PICKED UP AND BROUGHT BACK HOME 02/07 PURCHASE NEW THANK FUEL PUMP ASSEMBLY 02/13 NEW THANK FUEL PUMP ASSEMBLY DELIVERED TO MY HOME 02/14 CAR IS SENT TO REPAIR SHOP WHY GO TO THE DEALER FOR EVALUATION - NEW THANK FUEL PUMP ASSEMBLY IS INSTALLED - REPAIR SHOP CONFIRMS FUEL PUMP MODULE HAS NEVER BEEN REPLACED - DEALERSHIP PROVIDE APPARENTLY NEW FUEL PUMP MODULE TO REPAIR SHOP GO TO THE DEALER - REPAIR SHOP INSTALL NEW FUEL PUMP MODULE AS RECOMMENDED PER RECALL - CAR IS PICKED UP AT THE DEALERSHIP 02/24 CAR NOT ABLE TO START DUE TO DRAINED BATTERY, FAULTY FUEL PUMP MODULE 02/25 COMPLAIN IS SENT BY EMAIL TO DEALERSHIP SHOP FOREMAN FRANK MARCELLO - NO FOLLOW UP 03/01 CAR NOT STARTING DUE TO DRAINED BATTERY - CALL SHOP FOREMAN AND LEFT MESSAGE

Mar 03, 2019

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF ALAMO HEIGHTS (LOCATED AT 1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209, (210) 828-1201) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 180378267. THE APPROXIMATE FAILURE MILEAGE WAS 109,982. *TT CONSUMER STATED FUEL PUMP MODULE WAS IN A RECALL AND REPAIRED.*JB

Oct 24, 2018

+ 11 more complaints for this component

FUEL SYSTEM, GASOLINE

6 complaints

The contact owns a 2010 Volkswagen Passat. The contact stated that while her son was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the thermostat. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 61,000.

Jan 24, 2024

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED VOLKSWAGEN GALLERY AT 888-459-6014 (1200 PROVIDENCE HWY, NORWOOD, MA 02062) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 13, 2018

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MCKINNEY VOLKSWAGEN, 855-402-5098) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jun 11, 2018

I JUST BROUGHT MY 2010 VW PASSAT TO THE DEALER TO INVESTIGATE WHY MY GAS TAKE HAS TROUBLE FILLING. THEY TOLD ME THAT THE VENT SYSTEM IN THE TANK FAILED AND THAT I WOULD NEED TO REPLACE THE WHOLE TANK TO FIX IT. THIS CAR IS ONLY 4 YEARS OLD AND THE TANK SHOULD NOT HAVE FAILED. I'M NOT SURE IF IT'S ALSO A SAFETY ISSUE IF I KEEP DRIVING IT. I ALSO BELIEVE THAT THIS SHOULD BE THE RESPONSIBILITY OF VW. *TR

May 27, 2014

INCORRECT FUEL TANK INSTALLED FROM FACTORY. *TR

May 08, 2012

+ 1 more complaint for this component

POWER TRAIN,ENGINE

5 complaints

VW FOUND OUT THAT THE TIMING CHAIN IS DEFECTIVE IN THEIR VW CC 2.0 T ENGINE. THIS PART CAN GO OUT AT ANYTIME. IF YOU ARE TRAVELING AT A HIGH SPEED YOU CAN BE FATALLY INJURED IF THIS TIMING CHAIN GOES OUT. IT HASN'T HAPPENED BUT I WAS WARNED. WITH THE SOLUTION OF A 3800.00 REPAIR. *TR

May 05, 2020

TIMING CHAIN BROKE RESULTING IN CATASTROPHIC ENGINE FAILURE. THIS VEHICLE HAS HAD NUMEROUS RECALLS AND IS THE SUBJECT OF MULTIPLE CLASS ACTION LAWSUITS. IF YOU HAVE THE OPTION TO PURCHASE A VW CC DO NOT DO IT. THESE VEHICLES ARE COMPLETE GARBAGE AND SHOULD BE RECALLED COMPLETELY BY THE MANUFACTURER.

Jan 02, 2020

DROVE CAR WITHOUT PROBLEMS. CAME BACK AN HOUR LATER AND IT STARTED, BUT ENGINE WAS SHAKING. MOVED IT ACROSS PARKING LOT AND SHUT ENGINE OFF. NEXT TIME I TRIED TO TURN IT ON, WOULD NOT START. TOOK IT TO MECHANIC, SAID THAT TIMING CHAIN BROKE AND RUINED THE REST OF THE ENGINE. DID RESEARCH AND FOUND THIS TO BE A COMMON ISSUE WITH VW ENGINES. FAULTY TIMING CHAINS ARE USED WHICH CAUSE CATASTROPHIC ENGINE FAILURE LEAVING DRIVER AT RISK IF THIS HAPPENS WHEN DRIVING. EVEN WHEN NOT DRIVING, THE POSSIBILITY OF SUCH A COMMON OCCURRENCE FROM ONE OF THEIR PRODUCTS FAILING AND RUINING THE REST OF THE CAR IS UNFAIR TO CONSUMERS AND VOLKSWAGEN SHOULD BE HELD ACCOUNTABLE BEYOND WARRANTY LIABILITIES FOR ANY OF THEIR VEHICLES THAT THIS HAPPENS TO. THEY SHOULD NOT BE ALLOWED TO BUILD FAULTY ENGINES AND LEAVE CONSUMERS TO FOOT THE BILL FOR THEIR SHODDY DESIGNS AND WORKMANSHIP.

Dec 13, 2019

PCV VALVE WENT OUT; AND IN TURN, THE REAR MAIN SEAL RUPTURED A MAJOR OIL LEAK BETWEEN ENGINE AND TRANSMISSION. DEALERSHIP CONCLUDED THE PCV POSITION CRANK VALVE CAUSE BACK PRESSURE INTO THE CRANK RESULTING IN DAMAGING THE REAR MAIN SEAL. VW HAS ISSUED AN EXTENDED WARRANTY ON PCV ON CERTAIN MODELS CAUSING THIS ISSUE, BUT THE TSI 2009 AND UP HAVE NOT BEEN INCLUDED IN THIS RECALL. THIS ISSUE COULD RESULT IN A CATASTROPHIC ENGINE FAILURE DUE TO ALL OIL LEAKING OUT OF CAR WHILE ON ROAD. THIS OCCURS WHEN PRESSURE BUILDS UP TO PCV FAILS WHEN CAR IS BEING OPERATED.

Nov 24, 2015

CAR'S TRANSMISSION DISENGAGED WHILE WIFE WAS DRIVING IT. CAR HAS DSG TRANSMISSION THAT IS SAME AS THE RECALL TRANSMISSION FROM 2009 AND 2010. SINCE THEN CAR'S TRANSMISSION HAS DISENGAGED AND THEN REENGAGED AFTER RESTARTING IT A TOTAL OF APPROXIMATELY 10 TIMES SOME AT LOW SPEEDS AND SOME AT HI. CAR ALWAYS HAD LURCH WHEN DRIVING. A GOOGLE SEARCH SHOWS OVER 6000 COMPLAINTS AT LEAST REGARDING 2010 DSG TRANSMISSION FOR VW PASSAT. *TR

Mar 20, 2013

STEERING

5 complaints

THE SECOND TIME IN ONE WEEK I LOST POWER STEERING WHILE DRIVING ON A CITY STREET. LOSS OF POWER STEERING DUE TO CLOCK SPRING MALFUNCTION? IF THAT OCCURS WHILE DRIVING ON A HIGHWAY IT VERY DANGEROUS TO ME AND OTHER MOTORISTS. I PURCHASE THIS VEHICLE 9 MONTHS AGO.

Sep 08, 2019

MY CLOCK SPRING FAILED ON MY STEERING WHEEL AND HAD TO BE REPLACED FOR THE FIRST TIME. SYMPTOMS WERE: THE WHEEL LOCKED UP, A CRUNCHING SOUND WAS HEARD, AND IT WAS DIFFICULT TO TURN THE CAR.

Nov 15, 2018

THE CLOCK SPRING ON MY CAR'S STEERING HAS FAILED TWICE NOW IN A 4 YEAR PERIOD. VW REFUSES TO ACKNOWLEDGE IT'S A PROBLEM AND CLAIMS MY MODEL IS NOT IMPACTED BY OTHER RECALLS FOR THAT PART. THIS LAST TIME THE CLOCK SPRING FAILED, THE RIBBON CAME UNDONE AND PREVENTED ME FROM TURNING THE STEERING WHEELING, NEARLY CAUSING A WRECK. AFTER FORCEFULLY JERKING THE STEERING WHEEL, THE RIBBON CAME LOOSE AND I WAS ABLE TO TURN. THIS IS A SAFETY ISSUE SINCE THE LOSS OF STEERING CAN RESULT IN A WRECK.

Nov 12, 2018

"TAKATA RECLL"I PUT A NEW MOTOR IN NOW THE POWER STEER LIGHT CAME ON IT IS HARD TO TURN. I WAS DRIVER ON I-10 COMING FROM DR.OFFICE IN TALL.IT RUN GOOD JUST "POWER STEER" HARD & JUST GOT THE OTHER "RECALL FIX ,AIR BAG,FUEL PUMP,THIS MONTH AND LORD PLEASE LET ME GET HELP WITH THIS I WAS OUT A LOT OF MONEY FOR MOTOR.PLEASE JESUS.

Aug 21, 2018

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THERE WAS A POPPING SOUND AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE STEERING CONTROLS AND HORN FAILED TO FUNCTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 51,000.

Jan 08, 2014

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

Replaced cracked fuel pump 3 times. Electrical problem to fuel pump ; also all were cracked from pressure. Thx !! Dr.

Aug 02, 2023

FUEL MANIFOLD UNDER THE BACK SEAT OF THE VEHICLE WAS CRACKED DUE TO THE WIRING HARNESS PLACEMENT AND PRESSURE FROM OCCUPANTS IN THE BACK SEAT CAUSED THE MANIFOLD TO CRACK AND SPEW FUEL ALL OVER THE ELECTRICAL HARNESS. POOR PLACEMENT OF THE ELECTRICAL HARNESS FOR THE FUEL PUMP OR POOR ENGINEERING CAUSED THIS MANIFOLD TO CRACK. VERY DANGEROUS HAVING FUEL LEAKING OUT AT A HIGH VOLUME ONTO THE ELECTRICAL CONNECTION TO THE FUEL PUMP. FIRE AND OR EXPLOSION DANGER!!!!

Sep 26, 2016

UNKNOWN OR OTHER,ENGINE

2 complaints

faulty timing chain tensioner caused catastrophic engine failure. resulting in ~$4000.00 repair cost. i have read about alot of other Volkswagens having this same issue. VW has redesigned this part several times, i did not recive a TSB stating there was an issue with an internal component of my engine even though VW knows this issue will result in engine failure.

Aug 05, 2021

PURCHASED THE CAR AT 62K ENGINE TIMING CHAIN WENT OUT AT 72K I'M VERY FRUSTRATED THEY ARE NOT COMMUNICATING WITH ME ON ANYTHING AND NOBODY IS HELPING. *TR

Jun 12, 2020

VEHICLE SPEED CONTROL,ENGINE

2 complaints

108K MILES. GOT OFF OF WORK AND I WENT TO START THE VEHICLE. I STARTED THE VEHICLE THE BATTERY LIGHT STARTED TO FLASH AND THE CHECK ENGINE LIGHT CAME ON AND STARTED FLASHING I JUST DID A QUICK LOOP AND PUT IT RIGHT BACK INTO THE PARKING SPOT THAT I WAS IN. I TOOK IT INTO A SHOP THEY FOUND THAT THE STARTER WAS GETTING WAY TOO HOT. THEY TOOK THE STARTER OUT AND PUT IN A NEW ONE AND WHEN THEY WENT TO START THE VEHICLE THE ENGINE SEIZED

Feb 05, 2021

CAR STALLED AND STOPPED FROM FULL MOTION TO REDUCED SPEED.

Aug 23, 2018

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

2 complaints

I HAVE OWNED THIS CAR FOR BERALY ONE MONTH. 2 DAYS AFTER PURCHASING THE 02 SENSORS WENT BAD. 1 WEEK LATER MY PCV VALVE WENT BAD. AND 2 DAYS AFTER THAT MY CAR STALLED ON ME WHILE DRIVING DOWN A CANYON AND WOULD NOT START AGAIN. I LOST CONTROL AND ENDED UP ON THE SIDE OF THE ROAD. I THOUGH I WAS GOING TO KILL MYSELF. AFTER SITTING THERE FOR ABOUT AN HOUR THE CAR TURNED ON BUT WAS EXTREMELY SHAKY AND WOULD STALL THE MINUTE I SLOWED DOWN OR CAME TO A STOP. I MANAGED TO GET THE CAR TO A REPAIR SHOP ONLY TO HAVE THE ENGINE DIE ON ME. THE CAR CANNOT BE TURNED ON OR MOVED. I WAS TOLD IT MIGHT BE THE TIMING CHAIN WHICH IS A COMMON ISSUE IN THIS ENGINE. I'M BEING TOLD I NEED TO PRACTICALLY REPLACE THE ENGINE WHICH WILL COST MORE THAN WHAT THE CAR IS WORTH. IF I TRY TO TURN THE CAR ON. IT HESITATES A LOT AND ONCE IT TURNS OVER IT IMMEDIATELY SHUTS OFF. I HAVE BERALY MADE 1 PAYMENT ON THIS VEHICLE AND IT ALREADY DIED ON ME. WAS EXCITED ABOUT SUCH A NICE LOOKING CAR ONLY TO HAVE FALL UNDER THE LEMON CAR CATEGORY IN MY OPINION. I AM NOW LEFT WITH A CAR PAYMENT. A HUGE REPAIR BILL AND NO MODE OF TRANSPORTATION ALL DUE TO VOLKSWAGENS FAULTY DESIGN.

Oct 05, 2019

WHILE DRIVING HOME (APPROX 50 MILE TRIP) I HEARD A LOUD SCREECHING NOISE FROM THE ENGINE AREA. I WAS TRAVELING ON A HIGHWAY AT ABOUT 60MPG. I PULLED OVER, TURNED OFF THE CAR AND SAW SMOKE AND SMELLED BURNING FROM UNDER THE HOOD. I OPENED THE HOOD AND SMOKE BILLOWED OUT OF THE BACK OF THE ENGINE BAY. I LOOKED UNDER THE CAR TO SEE IF IT WAS LEAKING ANYTHING AND FOUND A LARGE AMOUNT OF WHAT SEEMED TO BE OIL DRIPPING FROM THE CAR. I THEN NOTICED A TRAIL OF OIL FROM BEFORE I STOPPED THE CAR. I LEFT THE CAR IN PLACE FOR A TOW TO NOT DAMAGE THE VEHICLE ANYMORE THAN IT ALREADY WAS. IT WAS TOWED TO THE VW DEALERSHIP IN TOWN WHERE THEY DIAGNOSED THE PROBLEM IS THAT THE PCV VALVE STOPPED WORKING CORRECTLY, WHICH CAUSED THE REAR MAIN SEAL TO FAIL AND BECOME COMPLETELY DESTROYED. THEY SAID THAT THE ENTIRE ENGINE NEEDS TO BE TAKEN OUT TO REPLACE THE SEAL AND IS GOING TO COST $1700. VEHICLE DID NOT HAVE ANY INDICATION OF PROBLEMS BEFORE THE SCREECHING NOISE AND DID NOT HAVE ANY CHECK ENGINE LIGHT COME ON DURING THE PROBLEM. VEHICLE HAS JUST OVER 100,000 MILES AND VW OF AMERICA DENIED TO HELP OUT IN ANYWAY WHEN CONTACTING CUSTOMER SERVICE. ANOTHER INCIDENT WITH EXACT SAME ISSUE WAS FOUND WHEN I LOOKED AT OPEN CLAIMS ON NHTSA AND MANY OTHER CLAIMS ARE EASILY FOUND WITH A SIMPLE GOOGLE SEARCH. I HAVE HAD ALL MAINTENANCE PERFORMED ON TIME AND AT VW DEALERSHIPS AND WAS NEVER ADVISED TO GET THE PCV REPLACED AS NORMAL MAINTENANCE.

Jul 11, 2016

STEERING,ELECTRICAL SYSTEM

2 complaints

AFTER REPLACING MY CAR BATTERY ON 2010 VW CC, THE RED STEERING WHEEL ICON APPEARED ON THE DASH FOLLOWED BY 3 CHIMES TO MAKE KNOWN OF PROBLEM. THE STEERING WHEEL LOST ALL POWER STEERING. PRIOR TO OCCURANCE THERE WAS NEVER ANY WHINING NOISE, ABNORMAL SHAKING THAT COULD POINT TO A PROBLEM WITH THE STEERING RACK. AFTER RESEARCHING I FOUND OTHERS WITH THE SAME ISSUE AND NO EASY FIX BUT TO TOW TO THE SHOP AND GET A RIDICULOUS QUOTE ON PARTS AND LABOR FOR THE REPLACEMENT OF THE STEERING RACK.

Oct 02, 2019

DURING THE NORMAL OPERATION OF THE VEHICLE, WITHOUT NOTICE THE STEERING WHEEL LIGHT COMES ON AND DISABLES THE ABILITY TO STEER THE VEHICLE NORMALLY. I'VE INCOUNTER THIS PROBLEM AT ALL SPEEDS AND ALSO DURING IDLELING AT A RED TRAFFIC LIGHT. PLEASE HELP AS THIS MAY CAUSE ME TO HAVE A SERIOUS ACCIDENT. THANK YOU

Oct 23, 2017

UNKNOWN OR OTHER

2 complaints

THE TIMING CHAIN TENSIONERS HAVE GONE OUT ON MY VEHICLE. THE VEHICLE MAKES A NOISE WHEN ACCELERATING MAKING IT UNDRIVEABLE. THE DEALERSHIP STATES THE REPAIRS ARE NOT COVERED UNDER THE VW TIMING CHAIN SETTLEMENT

Apr 08, 2019

TAKATA RECALL. MY VEHICLE IS COVERED UNDER THE AIRBAG RECALL BUT NO ACTION HAS BEEN TAKEN TO REMEDY THE RECALL.

Jan 01, 2017

AIR BAGS,FUEL/PROPULSION SYSTEM

2 complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHITE ALLEN EUROPEAN AUTO GROUP (648 NORTH SPRINGBORO PIKE, DAYTON, OHIO 45449) WAS MADE AWARE OF THE RECALLS AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONTACT STATES RECALLS WERE FULFILLED. *TT

Jul 19, 2018

1. TAKATA AIRBAG INFLATOR (PSAN INFLATOR) - ONGOING UNFIXED RECALL ITEM 2. FUEL PUMP CONTROL MODULE- ONGOING UNFIXED RECALL ITEM -BOTH ITEMS HAVE HAD RECALL NOTICES DATING BACK TO 2017 AND BEFOREHAND WHERE FIXES HAVE NOT BEEN AVAILABLE TO DEALERSHIP/REPAIR LOCATIONS.

Jun 08, 2018

STEERING,ELECTRICAL SYSTEM,AIR BAGS

2 complaints

MY VEHICLE WAS A PART OF THE CLOCKSPRING RECALL FOR VW IN 2015. THE AIRBAG LIGHT IS NOW ON AND ALL STEERING WHEEL ELECTRICAL CONTROLS ARE NO LONGER WORKING. MECHANIC SAYS IT IS A FAILURE OF THE CLOCKSPRING IN THE STEERING WHEEL.

Jan 13, 2018

VEHICLE WAS RECALLED FOR AIR BAG/CLOCK SPRING REASON TWICE IN JUST OVER A YEAR. NOW, SHORTLY AFTER BOTH OF THESE REPAIRS, WE HAD A NOISE IN THE STEERING WHEEL, AS WELL AS AN AIR BAG FAILURE INDICATOR ILLUMINATE. WE CANNOT HELP BUT FEEL THIS IS RELATED TO THE WORK THAT HAS BEEN PERFORMED ON THESE RECENT RECALLS AND FEEL VW SHOULD BE RESPONSIBLE FOR THE COST OF THESE REPAIRS. THIS HAPPENED WHILE DRIVING ON A CITY STREET WHILE MAKING A TURN. ATTACHED IS A COPY OF THE SERVICE RECORD.

Dec 27, 2017

STEERING,UNKNOWN OR OTHER,ENGINE

1 complaint

I purchased a used vehicle but have found out the oxygen sensor is feeding false error codes to the main OBC causing leaks into driver compartment causing engine to stall while auto in motion and most importantly causing steering wheel to lock, have spoken with VWoA but they have no direct influence with VW or dealerships even if a warranty issue because all parties are independent contractors and all they are able to do is try and help. My name has not been transferred to registration because of smog requirements so you may call me [XXX] my telephone number is [XXX] my case# with VWoA is [XXX], I myself have learned to deal with defects but should this matter be more widespread which I cannot find out because the last case regarding the sensors was sealed in an agreement made by the California ARB, EPA and VW and Audi through a settlement signed in December 2021. Once again my hands are tied from taking much more action but I believe your department whether is able to enforce this matter or not should at least investigate and issue warnings to advise people of what can happen so if they can even at own cost seek appropriate repairs before more damages accrued. Also if this sensor is effecting more models and manufacturers an appropriate temporary fix should be seeker since no long term solutions are available at this time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Oct 23, 2024

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

The contact owns a 2010 Volkswagen Passat. The contact stated while driving at various speeds, there was a strong fuel odor inside and outside the vehicle. The contact stated that the failure persisted while the vehicle was parked and turned off. The check engine warning light was illuminated. The contact stated that the strong fuel odor had caused her to have headaches while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel pump module had failed, causing the fuel pump to leak. Additionally, the contact stated that the vehicle had failed to start and was undrivable. The dealer was notified of the failure and advised the contact to bring the vehicle to their location for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) had already been completed on the vehicle. The failure mileage was approximately 148,000.

Mar 25, 2024

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

1 complaint

As the trunk hatch opens and closes, the wiring to the hatch wears down, frays, and then shorts or breaks. This killed our rear view camera, which is a safety issue. This also can cut off light to the license plate. The rear hatch also cannot then be opened from the rear of the car, as the handle is electrical and gets disconnected, possible causing another safety issue.

Aug 01, 2023

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

There is a short in the wiring for the tail lights the short in the wires also effects the trunk wiring. The design of the wiring in the trunk bends the tail light wires and wears them out so now there is a short in the tail light, reverse light , fog light and the trunk release. It is very unsafe to have these lights not work and to have a faulty wiring.

Sep 28, 2022

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

I got all types of misfires and fuel pump and electrical problems the car almost has me in car wrecks every time I drive it the speed thermometer jumps up and down causing me to have no push in the gas I have to turn the car on and off on the highway

Aug 19, 2021

VEHICLE SPEED CONTROL

1 complaint

The contact owned a 2010 Volkswagen Passat. The contact stated that while driving slowly towards a stop sign, the vehicle unintendedly accelerated and drove forward causing another vehicle to crash into the driver’s side of the vehicle. There were no injuries reported. A police report was filed. Neither the local dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 83,000. The vehicle was destroyed.

Jul 06, 2021

Crash: 1

ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

THERE IS A GAS LEAK BY REAR TIRE. THE MECHANICS THAT CHANGED MY TIRES SAID IT WAS WATER. WENT FOR AN OIL CHANGE, AND THEY REFUSED TO DO IT BECAUSE IT'S A GAS LEAK. THEY CAN'T TELL WHERE IT'S COMING FROM.

Dec 31, 2020

FUEL SYSTEM, GASOLINE,AIR BAGS

1 complaint

TL* THE CONTACT'S DAUGHTER OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HER DAUGHTER HAD HER FUEL PUMP REPLACED ON FIVE SEPARATE OCCASIONS. AFTER THE MOST RECENT FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) WHERE THREE RECALL REPAIRS WERE PERFORMED ON THE VEHICLE; NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS), 17V509000 (FUEL SYSTEM, GASOLINE), AND 18V148000 (AIR BAGS). DESPITE THE RECALL REPAIRS, THE CONTACT WAS INFORMED THAT THE FUEL PUMP WAS DEFECTIVE AND GIVEN AN ESTIMATE FOR THE REPAIR. THE CONTACT'S DAUGHTER THEN TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC INFORMED HER THAT AN UNKNOWN PART NEAR THE STEERING COLUMN FRACTURED AND THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. DUE TO THE DISCOVERY, THE CONTACT HAD THE VEHICLE TOWED BACKED TO THE DEALER AND WAS GIVEN AN ESTIMATE FOR THE REPAIR OF THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Sep 16, 2020

PARKING BRAKE,POWER TRAIN

1 complaint

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH AND GOING UPHILL, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND. AN AUDIBLE SOUND WAS HEARD AND THE PARKING BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND SHIFTED THE VEHICLE INTO PARK. THE CONTACT WAS THEN UNABLE TO SHIFT THE VEHICLE OUT OF PARK. THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL TIMES BEFORE THE VEHICLE SHIFTED OUT OF PARK AND INTO DRIVE. THE VEHICLE WAS THEN DRIVEN TO THE RESIDENCE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF CLARKSVILLE (406 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

Jul 14, 2020

UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

THE CAR BATTERY IS FINE, THE CAR SHUTS OFF IMMEDIATELY WHEN PUSHING ON BRAKE, LEAKS BRAKE FLUID, CANNOT KEEP RUNNING, CANNOT GET TO VW TO GET THE CURRENT 4 RECALLS TAKEN CARE OF UNLESS I CAN PAY FOR TOWING, CAN'T RUN BECAUSE OF FUEL PUMP AND THE APPARENT ISSUES VW IS HAVING ALREADY ON OTHER 2010 MODELS BRAKE SYSTEM, THIS IS THE SAME YEAR AND IT IS OBVIOUS THAT THE PASSAT 2010 ARE HAVING THE SAME ISSUES WITH THE ABS! VOLKSWAGEN WILL NOT TO THE VEHICLE EVEN THE ISSUE OF INABILITY TO DRIVE IS DUE TO THE RECALL OF FUEL PUMP AND THE NOT YET RECALLED 2010 PASSAT BRAKES (ABS) , CAUSING IT TO SHUT OFFF. THE ELECTRICAL GOES HAYWIRE. SORRY FOR NON TECH TERMS BUT THIS IS WHAT IS GOING ON, IT IMMEDIATELY SAYS SERVICE BRAKES THEN SHUTS OFF. BRAKE FLUID IS LEAKING, AS WELL AS COOLANT.

Mar 03, 2020

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

VEHICLE LOST POWER AND SHUT OFF WHILE DRIVING ON THE STREET AT APPROXIMATELY 20 MPH. I HAD DRIVEN ABOUT 1 BLOCK ON THIS STREET AFTER HAVING TURNED ONTO IT FROM ANOTHER STREET. WHEN THE CAR DIED, "STEERING WHEEL LOCKED" DISPLAYED ON DASH PANEL. CAR WOULD NOT START, STEERING WHEEL WOULDN'T MOVE BEYOND ABOUT 1" TO THE RIGHT. MESSAGE WOULD DISPLAY "STEERING WHEEL STILL LOCKED" OR "MOVE STEERING WHEEL." AFTER 40 MINUTES OF THIS ROTATION OF MESSAGES AND TRYING TO START THE VEHICLE, MOVED THE STEERING WHEEL UP AND DOWN. CAR FINALLY STARTED BUT ONLY FOR 3 SECONDS. BATTERY LIGHT WOULD COME ON. WAS ABLE TO START THE CAR SEVERAL TIMES DOING THIS AND MOVING IT 30 FEET TO SAFELY PARK ON THE SIDE OF THE ROAD. TEMPERATURE OUTSIDE WAS ABOUT 30 DEGREES F. FOR ABOUT 1 MONTH PRIOR TO THIS, I WOULD PERIODICALLY HEAR A TICKING SOUND AFTER REMOVING THE KEY FROM THE IGNITION. AFTER THE TICKING STOPPED, A MESSAGE WOULD DISPLAY ON THE DASH PANEL "STEERING COLUMN LOCKED. VISIT WORKSHOP!" IT WAS EXTREMELY COLD WHEN THIS HAPPENED, BUT IT DIDN'T HAPPEN EVERY TIME I TURNED OFF THE CAR, AND THE CAR STARTED FINE EACH TIME AFTER. OUTSIDE TEMP WAS IN THE TEENS (F) WHEN THIS TYPICALLY HAPPENED.

Jan 23, 2020

SEATS

1 complaint

THE SEAT FRAME ON THE DRIVER'S SEAT FAILED IN MY CAR. THE STEEL HAD POOR WELD POINTS AND BROKE IN HALF. IT LOOKED LIKE CHEAP STEEL AND HAD IT HAPPENED IN A WRECK, IT WAS POSSIBLE THAT STEEL WOULD HAVE IMPALED THE DRIVER.

Nov 15, 2018

AIR BAGS,SERVICE BRAKES,ENGINE

1 complaint

VOLKSWAGEN DEALER REFUSES TO FIX RECALLS

Aug 28, 2018

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

BROUGHT THE CAR FOR AIRBAG SIGN-ON ON 07-14-2018. PEABODY MA VW DEALER SAID THAT CLOCK SPRING NEED TO BE REPLACED FOR $731. HORN, BUTTON ON THE HANDLE NOT FUNCTIONING. IT LOOKS LIKE VW TRYING DODGE THE REAL ISSUE ON RECALL.

Jul 14, 2018

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

1 complaint

SO WE JUST PAYED OFF OUR CAR AND THE PROBLEMS STARTED, FIRST THE CAR WOULDN'T GO IN REVERSE IT ACTED AS IT WAS IN NEUTRAL THEN IT STARTED DOING IN WHEN DRIVING SO WE TOOK IT IN AND THEY SAID WE NEED A NEW TRANSMISSION AFTER THAT THE A/C STOPPED WORKING AND WE STARTED GETTING A LOUD TICKING NOISE SO WE TOOK IT IN AGAIN TO THE DEALERSHIP THIS TIME THEY TELL US THE TIMING CHAIN NEEDS TO BE REPLACED , A SEAL FOR THE TRANSMISSION IS LEAKING ALSO, WE HAVE DONE ALOT OF RESEARCH ONLINE AND HAVE SEEN THIS HAS BEEN HAPPENING TO ALOT OF PEOPLE IF THE TIMING CHAIN BREAKS IT CAN SEIZE THE WHOLE MOTOR! I PAID ROUGHLY 22K FOR THE CAR IT HAS LESS THEN 70K MILES AND THEY WANT AROUND 9K FOR THE REPAIRS THERE HAS TO SOMETHING DONE ABOUT THIS THEY SHOULD NOT GET AWAY WITH RIPPING PEOPLE OFF

Jun 05, 2018

SUSPENSION,AIR BAGS,SEAT BELTS

1 complaint

COMPLAINT #11046964 WAS FILED 11/17/2017 AND MORE PROBLEMS HAVE SURFACED SINCE THEN. THE HORN STOPPED WORKING, ALL THE ELECTRICAL CONNECTIONS ON THE STEERING WHEEL DO NOT WORK - THE PROBLEM HAS BEEN TRACED TO THE WRONG AIR BAGS REPLACED BY RECALL BY THE DEALER . THE REPLACEMENT AIR BAG IS THE WRONG AIR BAG AND IT HAS THE OTHER CONNECTIONS NOT WORKING.

May 17, 2018

STEERING,AIR BAGS,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHEN THE STEERING WHEEL WAS TURNED, THE HORN INADVERTENTLY SOUNDED. THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED TO DISENGAGE THE HORN. THE CONTACT STATED THAT THE FAILURE BEGAN AFTER THE VEHICLE WAS SERVICED ON JANUARY 25, 2016 FOR NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER (AUDI BOISE, 8400 WEST FRANKLIN ROAD BOISE, IDAHO 83709, (208) 377-5400) FOR DIAGNOSTIC TESTING OR REPAIRS; HOWEVER, THE CONTACT REMOVED THE HORN RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

Apr 23, 2018

ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS PARKED, OIL WAS NOTICED ON THE GROUND UNDER THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A LOOSE SEAL ON THE MOTOR THAT CAUSED THE LEAK. THE CONTACT STATED THAT THE SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. NEITHER THE LOCAL VOLKSWAGEN DEALER NOR THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000.

Mar 21, 2018

AIR BAGS,STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

AIR BAG DID NOT DEPLOY IN HIGHWAY ACCIDENT

Mar 21, 2017

Crash: 1

Injuries: 2

AIR BAGS,ELECTRICAL SYSTEM

1 complaint

VEHICLE HAS 32,000 MILES AND AIRBAG LIGHT IS ON. HORN DOES NOT WORK SO THE VEHICLE WAS TAKEN IN FOR THE CLOCK SPRING RECALL. HORN WORKS BUT AIRBAG LIGHT IS STILL ON. DEALER RECOMMENDS REPLACING THE "PASSENGER OCCUPANT DETECTION SYSTEM" AT AN ESTIMATED COST OF $3,000.00. CALLED VW CUSTOMER CARE AND OPENED A CASE WITH THEM, BUT BECAUSE OF THE TIME (NOT MILEAGE) THEY REFUSE TO OFFER ANY ASSISTANCE WITH THIS ISSUE. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD NOT OCCUR HAVING OWNED THE VEHICLE 5 YEARS AND DRIVEN IT 32,000 MILES. *TR

Nov 03, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

I HAVE BEEN HAVING ELECTRICAL ISSUES WITH THIS CAR AFTER OWNING IT FOR 4 YEARS. IT STARTED WITH THE TAIL LIGHT BULB ALWAYS BURNING OUT. I HAVE HAD ISSUES WITH THE WINDOWS BEFORE AND HAD IT REPLACED. LAST YEAR I PAID ALMOST $2200 FOR WINDOW WHICH WON'T ROLL DOWN AND THE DOOR WHICH WON'T LOCK, WATER PUMP, OIL LEAK AND OTHER MINOR ISSUES. THE KEYPAD WILL LOCK 3 DOORS ONLY AND THE LIGHTS WON'T COME ON WHEN LOCKED BUT WHEN UNLOCKED IT'LL COME ON. I HAVE PURCHASED 3 BATTERIES THUS FAR BECAUSE THE CAR CONSTANTLY DRAINS THE BATTERY. I'VE HAD THIS CAR STOP IN THE MIDDLE OF DRIVING ON MAJOR STREETS AND ALMOST GOT REAR ENDED. MY PASSENGER RIGHT REAR DOOR DOES NOT LOCK AND WINDOW DOES NOT WORK AT ALL.I FEEL UNSAFE IN THIS CAR BECAUSE I AM AFRAID THAT SOME ELECTRICAL ISSUE MIGHT CAUSE MY CAR TO CATCH ON FIRE. THE TAIL LIGHT WILL WORK IF I TAP THE OUTSIDE COVER TO THE LIGHT. I HAVE GOTTEN PULLED OVER SEVERAL TIMES BECAUSE OF THIS AND ONCE I SHOW THE COP THAT IF I TAP IT IT'LL COME ON, THEN THEY UNDERSTAND. AT THIS PRESENT MOMENT I CAN NOT OPEN THE DRIVER SIDE DOOR FROM THE OUTSIDE AND THAT WILL COST OVER $1000 TO REPAIR. I PURCHASED MY CAR IN AUGUST 2009 AND I HAVE 62,043 MILES ON THE VEHICLE. I DO NOT MISTREAT THE CAR BUT IT'S REALLY NOT WORTH IT AND VW DOES NOT WANT TO ACKNOWLEDGE THAT THIS IS A POORLY BUILT VEHICLE. IT FEELS AS IF THIS IS WAS A TRIAL AN ERROR MODEL CAR. I AM CONFIDENT THAT IF THIS CAR WASN'T AS OLD AS IT IS NOW IT WOULD QUALIFY FOR THE LEMON LAW. I AM SURE THAT I AM NOT THE ONLY VW CC OWNER EXPERIENCING THESE HEADACHES BUT IF I AM AT LEAST I AM MAKING IT KNOWN OF SOME OF THE ISSUES I HAVE ENCOUNTERED WHILE BEING A FIRST TIME AND LAST TIME VW OWNER.

Oct 29, 2016

ELECTRICAL SYSTEM

1 complaint

I WAS DRIVING HOME ON THE HIGHWAY WHEN MY CENTER CONSOLE RADIO HEAD-UNIT STOPPED WORKING. THE SPEAKERS STOPPED PLAYING MUSIC, THE DISPLAY ON THE HEAD-UNIT BLACKED OUT, THE BACK-LIGHTING FOR THE UNIT WENT OUT, AND MY BLUE TOOTH CAPABILITIES CUT OUT AS WELL. MY RADIO HAS NOT WORKED FOR THE PAST TWO YEARS, AND I AM UNABLE TO USE HANDS-FREE BLUE TOOTH WITH MY PHONE. I NOW HAVE TO USE MY PHONE BY HAND IF I WANT TO BE ABLE TO COMMUNICATE WHILE DRIVING. I'VE BEEN NOTICING INCREASED DRAIN ON MY BATTERY (EVEN WHEN THE CAR IS TURNED OFF) WHICH WAS CONFIRMED TO BE COMING FROM MY DEAD RADIO ACCORDING TO DIAGNOSTICS RUN AT AN AUTO SHOP. I HAVE HAD TO JUMP AND REPLACE MY BATTERY TWICE UNTIL I WAS ABLE TO GET THE ISSUE DIAGNOSED. I AM CONCERNED THAT MY BATTERY WILL DRAIN AGAIN FROM THE DEFECTIVE RADIO UNIT. WHEN I TOOK MY CAR TO THE VW DEALERSHIP, THE ONLY OPTION THEY OFFERED TO ME WAS TO PAY $125 TO DIAGNOSE THE PROBLEM AND THEN ANOTHER $800 TO PAY FOR A REPLACEMENT UNIT OF THE SAME BRAND. I REFUSE TO PAY $800 FOR A REPLACEMENT PART THAT I AND MANY OTHERS BELIEVE IS A DEFECTIVE PART. *TR

May 02, 2015

ELECTRICAL SYSTEM,ENGINE

1 complaint

IGNITION COIL GOING BAD. DEALER TOLD ME VW WAS ON ITS 4TH REVISION OF THESE. *TR

Apr 21, 2015

VISIBILITY,STRUCTURE

1 complaint

WHILE DRIVING ON THE HIGHWAY WITH THE SUNROOF CLOSED. OUT OF THE BLUE AND UNPROVOKED - THE SUNROOF EXPLODED. IT WAS NOT HIT BY ANYTHING TO CAUSE THIS. THE MAJORITY OF THE GLASS FLEW OUT, BUT HAD THE INNER PLASTIC SUNROOF MATERIAL BEEN OPEN IT CERTAINLY COULD HAVE INJURED THOSE INSIDE. ADDITIONALLY OVER THE COURSE OF THE NEXT FEW DAYS I DID FIND DARK GLASS SHARDS IN MY HAIR THAT HAD CLEARLY COME FROM THE SUNROOF. MY STORY IS LUCKY, BUT EASILY COULD HAVE ENDED IN INJURY TO DRIVER FROM THE GLASS OR FROM INJURIES TO OTHERS ON THE ROAD CAUSED BY AN ACCIDENT PROMPTED BY THE SHOCK OF UNPROVOKED SHATTERING GLASS TO THE DRIVER. THE CAR IS NOT VERY OLD (2010) AND THE SUNROOF IS CERTAINLY NOT OVERUSED. THIS ABSOLUTELY CAN'T BE THE USERS' FAULT. *TR

Nov 28, 2014

TIRES,WHEELS

1 complaint

NOTICED EXCESSIVE WEAR ON ALL FOUR TIRES. WENT TO DEALERSHIP TO RESOLVE THE ISSUE. THEY SAID THE EXCESSIVE CUPPING AND FEATHERING WAS NOT A VOLKSWAGEN PROBLEM. I JUST NEEDED TO REPLACE THE ALL FOUR TIRES AT MY OWN EXPENSE. I WENT TO MY OWN MECHANIC AND THE EXCESSIVE CUPPING AND FEATHERING WAS NOT AN ALIGNMENT PROBLEM OR PROBLEM INHERENT IN THE TIRE. THE WEIGHT IN THE REAR WAS TOO LIGHT. PROBABLY WHEN THE MANUFACTURER USED A LIGHT WEIGHT SMALL SPARE, THE WEIGHT OF THE VEHICLE CHANGED AND CAUSED THE EXCESSIVE CUPPING AND FEATHERING. I ADDED A 40LB BAG OF PLAY SAND IN THE TRUNK OVER THE SMALL SPARE TIRE AND HAVE NOT HAD ANY EXCESSIVE CUPPING AND FEATHERING ISSUES SINCE. *TR

Jul 22, 2014

SUSPENSION

1 complaint

MY WIFE BOUGHT A 2008 TOUAREG FROM A LOCAL DEALER WITH ABOUT 16,000 MILES ON IT AND SHE SELDOM DRIVES THE VEHICLE (TO AND FROM WORK). AFTER ABOUT 3 OR 4K MILES THE TIRES BEGAN TO MAKE ALOT OF NOISE. I NOTED FEATHERING/CUPPING ONLY ON THE INSIDE REAR TIRES. THE TIRES WITH NEW ONES AND AFTER ABOUT 8,000 MILES (W/ROTATIONS) THE REAR TIRES BEGAN TO FEATHER?CUP AGAIN. I HAVE A 2010 PASSAT THAT HAS THE SAME EXACT PROBLEM. WHEN THE TIRES BEGIN TO FEATHER/CUP THE NOISE SOUNDS LIKE SNOW TIRES.THIS IS THE REAR TIRES ONLY AND ON THE INSIDE TREAD. I CAN'T ROTATE THE TIRES CAUSE WHEN YOU DO, IT SOUNDS LIKE ONE IS RUNNING ON ALL FLAT TIRES.I CHECKED THE WEB AND THERE IS THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM AND OF COURSE VW DENIES ANY WRONGDOING. I BELIEVE ITS A REAR GEAR-BOX, OR AXLE PROBLEM. I HAVE SPOKE TO MANY VW OWNERS 07 THRU 2010 AND MOST HAVE THE SAME PROBLEM, WHILE ONLY A FEW DO NOT. I BELIEVE A RECALL IS ON ORDER. VW ENGINEERS SHOULD BE ASHAMED FOR ALLOWING THIS DEFECT TO LEAVE THEIR FACTORIES AND VOLKSWAGEN TO YOU I SAY..NOT BUILT TO LAST! *TR

Feb 12, 2014

POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

WHILE DRIVING ON THE HIGHWAY, WE SWITCHED LANES AND PRESSED THE ACCELERATOR TO THE FLOOR WHILE ATTEMPTING TO PASS ANOTHER VEHICLE. THERE WAS NO RESPONSE FROM THE THROTTLE. AFTER 15 SECONDS OR MORE THE CAR FINALLY RESPONDED. UPON REACHING OUR DESTINATION, THE TRANSMISSION WAS PUT INTO PARK, WHEREUPON THE ENGINE RPM'S BEGAN TO CLIMB PAST 4000. THE ACCELERATOR WAS NOT PUSHED DOWN. THE CONCERN IS THAT THE ELECTRONIC THROTTLE IS NOT RESPONDING TO THE DRIVER'S INPUT AND COULD LEAD TO AN UNINTENDED ACCELERATION. THE INCIDENT HAS BEEN REPORTED TO THE DEALER AND WE ARE AWAITING A RESPONSE. *TR

Aug 24, 2011

STEERING,UNKNOWN OR OTHER

1 complaint

HEARD A LOUD "WHIRRING" NOISE WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT WHEN CAR WAS STATIONARY - LIKE IT NEEDED STEERING FLUID - BUT IT DOES NOT USE FLUID. ALSO HAVING SPORADIC TROUBLE WITH THE CAR NOT STARTING WHEN THE KEY FOB WAS PUT INTO THE IGNITION. VW REPLACED CLOCK SPRING, STEERING RACK & PINION, AS WELL AS THE STEERING RACK 3 TIMES SO FAR. THE SECOND TIME THEY REPLACED THESE PARTS, THEY OBVIOUSLY DIDN'T TEST DRIVE IT. CARS FRONT TIRES MADE LOUD NOISE - LIKE I HAD ON SNOW TIRES. I BROUGHT IT BACK IN FOR STEERING NOISE (STILL) AND NOW THE TIRES, AND THEY HAD TO REPLACE BOTH FRONT TIRES DUE TO "CUPPING" WHICH WAS CAUSED BY INCORRECT INSTALLATION OF THE STEERING RACK. 20,000 MILES LATER I STILL HEAR THE NOISE, BUT NOW THAT MY CAR HAS BEEN "ESCALATED" BY VW, THEY NOW CLAIM THAT THIS NOISE IS NORMAL. I FEEL THAT THIS IS A SERIOUS SAFETY ISSUE, AND DO NOT FEEL COMFORTABLE DRIVING THE CAR.

Apr 19, 2011

WHEELS

1 complaint

I BOUGHT A USED 2001 VW PASSAT FOR MY DAUGHTER IN AUGUST OF 2009. IT KEPT HAVING PROBLEMS WITH LOOSING TIRE PRESSURE AND I FOUND CRACKS ON THE BACK SIDE OF ALL FOUR RIMS WHERE THE BEAD OF THE TIRE SEALS. I THEN REPLACED ALL FOUR WHEELS WITH THE SAME OEM VW WHEEL, PART # 69745, ABOUT A YEAR AGO WITH RECONDITIONED RIMS OFF EBAY; THE SUPPLIER TOLD ME THEY CANNOT RECONDITION WHEELS WITH CRACKS. LAST WEEK I CHECKED A LOW TIRE ON THE CAR AND AGAIN FOUND A CRACK ON THE NEW RIM AT THE SAME LOCATION. AS FAR AS MY DAUGHTER KNOWS, SHE HAS NOT IMPACTED ANYTHING AGAINST THE WHEEL . I HAVE TO BELIEVE THERE IS A DANGEROUS DEFECT IN THE DESIGN AND OR MANUFACTURING OF THIS RIM AND VW SHOULD BE HELD RESPONSIBLE FOR MY PURCHASE AND FOR THE REPLACEMENT OF THESE RIMS. *TR

Dec 15, 2010

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

DRIVING ON 267 EAST VIRGINIA IN MORNING PARKING BRAKE INDICATOR LIGHT CAME THEN CAR IMMEDIATELY WAS UNABLE TO ACCELERATE AND SHUT DOWN CAUSING NEAR LIFE ENDING ACCIDENT, NAVIGATED TO SIDE OF TOLL ROAD BASED ON FORWARD MOTION IN CAR AT WHICH TIME CAR COMPLETELY SHUT OFF AND WAS UNABLE TO START. VEHICLE WAS TOWED TO LOCAL DEALERSHIP. AT TIME OF PICK UP ASS SERVICE MANAGER AT VW INDICATED THEY ARE AWARE THIS IS OCCURRING BUT HAVE NOT ISSUED A FULL RECALL. WHILE ON THE SIDE OF THE ROAD AFTER ALMOST BEING IN A TRAGIC ACCIDENT CAR WAS ALMOST CLIPPED AS IT LOOKED LIKE I WAS A LANE. REQUESTED VEHICLE BUYBACK VW REFUSED. VW WAS ARE OF THE POTENTIAL PROBLEM BUT HAS NOT INFORMED CUSTOMERS PRIOR TO PURCHASE OR ONGOING. LETTERS FOR 2009 CUSTOMERS ISSUED. TURNING OVER TO LEGAL, EXPLORE CLASS ACTION

Dec 14, 2010

POWER TRAIN,SERVICE BRAKES, ELECTRIC

1 complaint

I PURCHASED 2010 VW PASSAT IN JUNE 2010. THE CAR STARTED TO JUMP ON ACCELERATION FROM STOP, AUTO HOLD BUTTON DID NOT WORK, AND CAR WAS ROLLING BACK ON MILD SLOPE. I TOOK CAR TO THE VW DEALERSHIP. I WAS TOLD THAT IT IS NOT SAFE TO DRIVE THE CAR. I HAD TO WAIT FOR 2 WEEKS SINCE THE PART WAS COMING FROM GERMANY. THEY REPLACED THE MECHATRONIC UNIT AND AUTOHOLD BUTTON. THE CAR IS NOT JUMPING NOW BUT I HAVE A FEELING THE PROBLEM IS COMING BACK SINCE IT DOES NOT GO SMOOTHLY FROM STOP TO DRIVE SOMETIMES. AUTOHOLD BUTTON IS WORKING. IF THE AUTOHOLD BUTTON IS NOT ON, A CAR IS STILL ROLLING BACK ON A MILD SLOPE SO YOU HAVE TO MOVE YOUR FOOT QUICKLY FROM BRAKE TO GAS AND PRAY THERE IS NO CAR BEHIND YOU. 2010 VW PASSAT PERFORMS VERY WELL AFTER YOU REACH 60 MILES AND OVER BUT BELOW THAT SPEED, IT TAKES TIMES TO PICK UP A SPEED. SOMETIMES, THE GAS PEDAL HITS THE FLOOR AND A CAR IS STILL NOT PICKING UP THE SPEED. DRIVING IN A SPORT MODE DOES NOT HELP, SINCE THE TRAFFIC IS ON STOP AND GO. *TR

Nov 26, 2010

EXTERIOR LIGHTING

1 complaint

THE DAYTIME RUNNING LIGHTS (DRL) AS IMPLEMENTED ON THE 2010 VOLKSWAGEN PASSAT WAGON ARE A SAFETY HAZARD. THE ONLY LIGHTS THAT LIGHT UP ARE THE HEADLIGHTS, NOT THE REAR, FRONT, TO SIDE "RUNNING" LIGHTS. A DRIVER CAN EASILY START DRIVING AT NIGHT WITHOUT ANY REAR OR SIDE LIGHTS ON. THE DRL HEADLIGHTS ON, GIVES THE DRIVER THE FALSE IMPRESSION THAT THEIR LIGHTS ARE ON. WHEN IN FACT, ONLY THE HEADLIGHTS ARE ON. *TR

Oct 15, 2010

VISIBILITY

1 complaint

BLINDING GLARE PROBLEM: I PURCHASED 2010 VW PASSAT KOMFORT 2 WEEKS AGO WHICH HAS A SILVER SHINY PLATE AROUND THE SHIFTER. WHEN SUNSHINE HITS THIS PLATE, IT RADIATES LIGHTS INTO DRIVER'S EYES. IF YOU HAPPEN TO LOOK AT IT, YOU GET BLINDED FOR A FEW SECONDS LIKE SOMEONE POINTED THE BRIGHT FLASH LIGHT INTO YOUR EYES. I AM STILL KEEPING THE ORIGINAL PLASTIC COVER TO REDUCE THE BRIGHTNESS BUT EVENTUALLY IT WILL PEEL OFF. I CANNOT PAINT IT IN A DARK COLOR SINCE IT WOULD VOID MY WARRANTY. THE OTHER PART THAT PRODUCE GLARE IS THE SILVER PORTION OF DASHBOARD WHICH IS SLIGHTLY TILTED. WHEN THE SUN IS BEHIND YOUR BACK AND HITS A DASHBOARD, THE SILVER PART OF DASHBOARD REFLECTS ON THE SIDEVIEW MIRROR CREATING AN IMAGE THAT LOOKS LIKE SOMEONE PUT WHITE TAPE ON IT. HALF OF THE SIDEVIEW MIRROR IS BLOCKED FOR A DRIVER'S VIEW. THIRD PROBLEM IS THE NIGHT GLARE IN THE REARVIEW AND SIDEVIEW MIRROR FROM THE HEADBEAMS OF THE OTHER CAR BEHIND MY CAR. IF THE REARVIEW MIRROR IS IN A DIMMED POSITION, THAN A DASHBOARD REFLECTION IS SHOWING IN IT. AND IF YOU NEED TO LOOK AT THE SIDEVIEW MIRROR, THE HEADBEAMS LIGHT ARE SHOOTING THE EXTREMELY BRIGHT LIGHT STRAIGHT INTO THE EYES. THIS DARK AND BRIGHT CONTRAST GETS YOU BLINDED & DISORIENTED. I AM NOT SURE IS SOMETHING WRONG WITH THE WINDOWS. I CONSIDER ALL OF THE ABOVE DESIGN FEATURE VERY DEADLY. I AM ALWAYS DRIVING WITH SUN GLASSES, DURING A DAY DRIVE, WITHOUT THEM, IT WOULD BE IMPOSSIBLE. I COMPLAINED TO VW CUSTOMER SERVICE & DEALERSHIP, SENT THEM AN E-MAIL AND A FEW PICTURES, THE CASE MANAGER DID NOT OFFER ANY SOLUTION, ONLY EXCUSE THAT THIS IS A VW DESIGN FEATURE & AS SUCH THEY CANNOT CHANGE ANYTHING. *TR

Jun 23, 2010

STRUCTURE

1 complaint

I RECENTLY PURCHASED A 2010 VW PASSAT WHICH HAS A CHROME BEZEL AROUND THE SHIFTER. THE CHROME BEZEL REFLECTS LIGHT INTO THE DRIVER'S EYES WHEN THE SUN IS DIRECTLY OVER HEAD BLINDING THE DRIVER DURING VEHICLE OPERATION. I CONTACTED THE VW HELP DESK ABOUT 10 DAYS AND FILED A COMPLAINT. I RECEIVED A PHONE CALL FROM VW YESTERDAY AND THEY TOLD ME NOT ENOUGH PEOPLE HAVE COMPLAINED ABOUT THIS PROBLEM. I HAVE ALSO CONTACTED THE DEALERSHIP WHO SEEMED TO BE PRETTY RECEPTIVE IN GETTING THIS MATTER RESOLVED. THEY ORDERED A NEW BLACK ON BLACK SHIFTER WHICH WAS THE ONLY OTHER REPLACEMENT PART AND IT IS THE SAME ONE THAT I CURRENTLY HAVE. PLEASE CONTACT ME FOR I HAVE SEVERAL PHOTOS WHICH DEMONSTRATE THIS POTENTIALLY DEADLY DESIGN FLAW. *TR

Jun 08, 2010

2010 VOLKSWAGEN Passat Problems & Complaints

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