2014 VOLKSWAGEN Passat Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
586
Complaints Reported
Complaints by Component
AIR BAGS
278 complaints
The contact owns a 2014 Volkswagen Passat. The received notification of the NHTSA Campaign Number: 24V834000 (AIR BAGS) and requested to be removed from the recall distribution list. The local unknown dealer and manufacturer were contacted.
Oct 15, 2025
The Volkswagen dealership advised they could not fix the airbag recall. They said that the parts are on extreme back order, they can’t schedule an appointment for me to get it fixed, and they have no time estimate on when it can be fixed. I’m very concerned since the airbag recall lists that the driver airbag can explode and cause severe injury or death.
Sep 20, 2025
The contact owns a 2014 Volkswagen Passat. The contact received a recall letter related to NHTSA Campaign Number: 24V834000 (Air Bags). The vehicle was taken to the local dealer, who confirmed that parts were not yet available. The contact was placed on a waiting list. The contact called another local dealer, Orlando Volkswagen South (1406 W Sand Lake Rd, Orlando, FL 32809); and was added to the waiting list, but the vehicle was not diagnosed or repaired. The contact had not experienced a failure. The manufacturer was not contacted or made aware of the issue.
Sep 11, 2025
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was occasionally illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
Sep 03, 2025
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the parts for the recall repair were not yet available. The contact stated that two dealers had been contacted since April 2025; however, the dealers confirmed that the parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.
Aug 14, 2025
+ 273 more complaints for this component
ENGINE
36 complaints
Heater core has clogged after replacement in less than 12 months. This is the 4th occurrence of this failure on this vehicle. Failure has the risk to overheat engine. VW Technical Service Bulletin has been modified multiple times, but still doesn't fully resolve the issue.
Jan 25, 2025
Emissions system on engine has premature failures following the TDI scandal modifications, causing the coolant system to fail prematurely. Have had 2 heater cores clogged in the past 3 years, resulting in EGR failures, impacting emissions and potential engine overheats.
Apr 22, 2024
The contact owns a 2014 Volkswagen Passat. The contact stated while driving approximately 20 MPH and making a left turn, the vehicle stalled. The contact stated that he was unable to immediately restart the vehicle. The contact stated that after an hour the vehicle restarted. The contact stated that the failure was intermittent but had become recurring. The vehicle was towed back to the residence after one failure. The contact stated that there was no warning light illuminated. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 140,000.
Dec 08, 2022
there is a TDI/AEM Emissions service action CODE: 23Z3 for this year TDI, that requires Dealer Software 'fix" , I have owned the car for a year now , with no contact from VW. Also, have read that there is a Recall on the Heater Cores getting clogged, and causing fogging windsheilds, driving hazard. And no contact from VW ?
Aug 21, 2021
While driving on a highway, I heard a mild noise under the hood and things went chaotic, the coolant temperature went high above nominal, the speedometer went crazy, the brakes weren't working, the steering got locked (Not able to move freely) and I literally felt dreadful, I was lucky enough that there were no vehicles front or back of me, otherwise it would have been a fatal incident. I managed to use my hand brakes to slow down and slightly move the vehicle to the shoulder. Oil was leaking underneath the engine at its first look. The vehicle then had to be towed to the dealership. The dealership inspected and confirmed that they found a hole in the engine block and they came back to me and mentioned the whole engine block and also the turbo has to be replaced. The vehicle was right after a fully recommended service from the dealership. no warning or other symptoms appearing.
May 26, 2021
+ 31 more complaints for this component
UNKNOWN OR OTHER
28 complaints
Heater core failure Have had the heater core replaced 2 times at a dealership and have had it worked on at other dealerships The heater core is a know problem with this volkswagen model due to the block being casted in sand and not being cleaned out properly This problem with the heater core is a issue i think needs to be addressed and poses a serious problem for people who live in states with freezing even negative temperatures like I do (iowa) The repair cost of the heater core is thousands of dollars
Nov 10, 2024
Manager Fabio at the pompano Volkswagen service indicated over the phone and in email that the vehicle is safe to drive however on the Volkswagen webpage it indicated it’s not safe to drive. I have not had the recall repair performed cause the same local vw refuses to provide a loaner for the time being repaired. This dealership poses a serious risk for drivers and consumers cause they are misinforming the public. I contacted Volkswagen care and spoke to Lisa which she was pretty incompetent to resolve the issue.
Jul 30, 2024
I have been trying to fix my car from the recalls two of them that they have currently for my car for which I need a temporary card while the repairs are being completed and Volkswagen in Pompano with the manager, Fabio have refused to assist me with this issue The recall is none of my issues is there company issues? They should be responsible for it and provide a temporary car while the car is being in service for those recalls. In this way, Volkswagen has refused to repair those service calls
Jul 29, 2024
My heater core for this vehicle is malfunctioning. This is making my heat not work, which in the middle of the winter can be problematic to my health and the health of my passengers. VW issued a recall on the diesel version of my car, which is gas, but did not extend to the gas version.
Feb 26, 2024
I was turning the steering wheel in my vehicle and heard a crunching/clicking sound. After checking what the issue was, I was told that it was the clock spring which was not covered under the warranty or a recall as per the dealership. My airbag light is now on and may not be functioning properly. My horn no longer works along with any of the functions in my steering wheel such as my radio and phone connection. I was also told that the faulty clock spring could effect other electronic functions in my vehicle. There were no warning lights prior to the malfunction of the clockspring.
Aug 22, 2023
+ 23 more complaints for this component
ELECTRICAL SYSTEM,AIR BAGS
25 complaints
The clock spring is out on the vehicle again
Sep 07, 2023
A faulty clockspring in the steering wheel failed so the driver air bag and the horn do not work. The car can’t pass a safety inspection. This is a faulty part that the NHTSA issued a recall for some years back (I believe in 2015). The replacement part has been back order for upwards of 9 months for 1000s of VWs in the US. If the cars cannot pass a state safety inspection there should be a safety recall issued immediately.
Jul 27, 2022
The clocksping in the steering wheel is broken, but the part has been backordered for over a year. The broken clockspring makes the horn and buttons on the steering wheel unusable and the airbag will not deploy.
Jul 05, 2022
I belive the clock spring has malfunctioned on my car, the air bag light won't go off and the horn does not work. This has put my safety at risk because twice last week a car almost side swiped me and I have no horn. I called the dealer and they said my particular model isn't covered under the recall but It says volkswagen passat models 2010-2014. I have not taken my car to the dealership yet. The airbag light and horn stopped working at the same time about a month ago and I have replace the the fuse and relay switch and the air bag light is still on and the horn still doesn't work.
May 27, 2022
Clock spring is broken, and no one has replacement parts. They have been backordered with Volkswagen for MONTHS. Air bag, horn, and steering wheel radio control do not work. Won't pass safety inspection.
Apr 20, 2022
+ 20 more complaints for this component
FUEL/PROPULSION SYSTEM
23 complaints
High pressure fuel pump failed contaminating entire fuel system. Causing about $4,000 in damage. Have 108,000 miles. Passats up to 2012 are warrantied up to 120,000 miles.
Mar 18, 2023
My gas tank is leaking gas out of the top onto the ground and fumes are coming into the cabin.
Dec 25, 2022
2014 VW Passat: EPC light and Engine light went on, 1/11/2022. Car stalled. Called AAA and waited awhile. Tried again and car started so I drove.... 0.4 miles and it happened again. AAA driver said it wasn't the battery (lights were still on). Towed to my mechanic. He changed the oil and gave me a new battery. I drove 600 miles roundtrip the next day. Then, on 1/22/2022 same thing happened. EPC light, Engine light went on and Car stalled. The fix: I needed a new Fuel Pump Control Module. Interestingly enough, my OTHER VW Passat (2006) had a recall on the Fuel Pump.
Feb 25, 2022
Catastrophic failure of high pressure fuel pump sent metal shards into my fuel system on my vw tdi 2014 diesel car . Unknown high dollar repair costs. This is a known issue with this make model year and engine but when I call vw customer care they say my specific car isn’t covered. I don’t understand how that is possible. I also found an extension to cover this exact issue published by NHTSA.gov and yet vw still says my car isn’t covered and I have to foot all the bills. Please help
Feb 16, 2022
Vehicle engine abruptly stopped running on roadway. No prior symptoms. Would not restart although starter properly engaged. MIL light did not illuminate prior to stoppage. BlueDriver device showed no stored codes. Tow required. VW dealer service department was backed up and stated they could not even begin diagnosis for 2 to 3 weeks. Independent service technician diagnosed problem as failure of fuel pump control module and replaced the module.
Dec 31, 2021
+ 18 more complaints for this component
POWER TRAIN
21 complaints
My vehicle has a transmission coolant leak, which is common for some of the 2014 Passat. Not pretty sure if it is due to the faulty O-ring recalled for some of 2014 passats.
Apr 04, 2025
I had just had the engine replaced on my 2014 Volkswagen Passat TDI 13 miles previously and on my first drive upon getting my car back I had an error code “transmission overheated” and I lost power while driving and the check engine light also illuminated. The transmission cut out almost immediately when the overheating message illuminated on the dashboard. It then illuminated a wrench where the drive indication is not the dashboard and would not allow selection of any gears. I had the transmission inspected by the dealer and they aren’t sure what happened and that it does indeed need a new transmission. The fact that I lost the ability to drive the car immediately after the light came on while driving seems dangerous to me and a transmission with 63,000 miles and 64 degrees F shouldn’t overheat. It is a DSG transmission and I have read online of several other owners experiencing similar situations of the transmission having faulty parts and overheating. I also reached out to Volkswagen of America and they said there isn’t anything they can do as the car is out of warranty (I believe the warranty for the transmission was 60,000). I had pointed out to Volkswagen that the transmission is cooled by the engine so a brand new engine 13 miles ago and then the consequent overheating and terminal failure seems rather odd to me. Had I been driving on the freeway instead of 40 mph the situation could have ended significantly different then it did.
Aug 12, 2023
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving 35 MPH there was no issue with the vehicle. The contact stated that while the vehicle was parked in the garage, he noticed a fluid leak on the floor underneath the vehicle. The contact was later informed by the dealer that it was a transmission fluid that was leaking from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed and he was informed that the transmission oil cooler needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted and informed of the failure. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 14V182000 (Power Train). The failure mileage was approximately 59,000.
Feb 08, 2022
Dual Mass Flywheel Failure
Nov 11, 2021
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE FAILURE STATED IN THE RECALL. THE VEHICLE WAS TAKEN TO DEAN TEAM VOLKSWAGEN OF BALLWIN (15121 MANCHESTER RD, BALLWIN, MO 63011) WHO INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE TAKEN APART TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT RECALLS WERE VIN SPECIFIC. THE VIN WAS NOT INCLUDED. NO ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Mar 11, 2021
+ 16 more complaints for this component
STEERING,AIR BAGS
13 complaints
Called the dealership at commonwealth motors and all other dealership to take care of the recall as that is the only reason why I am a unable to pass inspection . Dealer ships all around said the part for the takata airbag recall is not in stock and will not be available till December 2025
Jun 14, 2025
The wheel clock spring in the steering column is making loud noises and the horn has stopped working. The airbag light has come on now and the only solution is replacement of the wheel clock spring to make the vehicle safe for the driver. Should be covered under the recall of 2014 VW Passats
Nov 28, 2024
Vehicle originally was taken in for a recall on the clock spring, now having the same issue again start up a couple months ago. The driver side airbag will no longer function under these conditions
Jan 22, 2023
1. Air bag clock spring (twice) 2. No horn, no airbag driver side safety issues. 3. Yes, twice confirmed by VW Dealer 4. No other inspections, just VW Dealer 5. No warnings of the issue until none of the controls were working - now an air bag light January 29, 2020 - 82227 miles, no air bag, no horn, no steering wheel controls. brought to dealer - says there is a known issue with the clock spring and replaced it no charge. August 11, 2021, 123221 miles, no air bag, no horn, no steering wheel controls. brought to dealer - says not covered. the first clock spring lasted 80,000, the second one even more faulty - lasted barely 40000.
Aug 17, 2021
YESTERDAY, AS I WAS TURNING OUT OF MY DRIVEWAY, I HEARD AN UNUSUAL CLICKING NOISE COMING FROM MY STEERING WHEEL. I DROVE TO WORK (APPROX 2 MILES FROM MY HOME) AND PARKED CAR. WHEN I STARTED MY CAR 8 HOURS LATER, MY DASH SCREEN READ "ERROR AIRBAG" AND THE AIRBAG LIGHT WAS ON. THE CLICKING NOISE IS STILL PRESENT BUT DOESN'T OCCUR EVERY TIME I TURN THE WHEEL... ONLY SOMETIMES. THIS MORNING,(ERROR LIGHT STILL ILLUMINATED) AS I WAS PULLING OUT OF MY DRIVEWAY, I NOTICED MY CONTROL FUNCTIONS ON STEERING WHEEL WERE NO LONGER WORKING. I AM TERRIFIED THAT MY AIRBAG WILL DEPLOY. MY VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND I AM THE ONLY OWNER OF THE VEHICLE. MY VEHICLE IS NOT PART OF THE TAKATA RECALL BUT THE ISSUES I AM HAVING SEEM VERY SIMILAR.
Aug 22, 2019
+ 8 more complaints for this component
ELECTRICAL SYSTEM
12 complaints
Driver side headlight showing as out, but not fixable by replacing bulb; wiring issue.
Aug 28, 2024
Please see attached uploaded file.
Dec 26, 2022
IT WAS TELLING ME IN THE MESSAGE CENTER THAT MY REAR LEFT BLINKER WAS OUT I REPLACED IT THEN MY BLINGER BRAKE LIGHT WAS OUT AND TAIL LIGHT ON THE OUTTER LEFT WUATER I REPLACED THE WHOLE ASSEMBLY AND STILL NOTHING BUT I'M NOT RECEIVING ANYTHING IN THE MESSAGE CENTER
Jun 30, 2020
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO ENGAGE, AN ERROR MESSAGE FOR THE DRIVER ASSIST SYSTEM WAS DISPLAYED, AND THE TIRE PRESSURE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED VOLKSWAGEN OF GAINESVILLE (3737 N MAIN ST, GAINESVILLE, FL 32609,(352) 578-2554) AND WAS INFORMED THAT AN UNKNOWN SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES BEGAN AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.
Apr 16, 2019
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WITHIN MONTHS OF OWNING THE VEHICLE, IT FAILED TO START AND STALLED. THE CONTACT DISCOVERED THAT THE PREVIOUS OWNER EXPERIENCED THE SAME FAILURE AND HAD THE ALTERNATOR ASSEMBLY REPLACED. THE DEALER (CAPITAL VOLKSWAGEN, 3963 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 692-5609) REPLACED THE WIRING AND THE ALTERNATOR WAS REPLACED TWICE; HOWEVER, THE FAILURE RECURRED EACH TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Nov 27, 2018
+ 7 more complaints for this component
AIR BAGS,UNKNOWN OR OTHER
9 complaints
THE AIRBAG LIGHT STAYED ON AND THE HORN STOPPED WORKING.
Sep 15, 2021
CAR GAS PEDAL WAS STUCK AND CONTINUED TO ACCELERATE GETTING UP TO 58 MPH AFTER PRESSING ON BRAKES LIGHTLY THE CAR CONTINUED TO GO FASTER AND FASTER. AS I WAS GETTING CLOSER TO AN INTERSECTION, THAT WAS RED, AND IN FEAR OF GETTING HIT CAUSE THE GAS WOULD NOT SLOW DOWN I SLAMMED ON BRAKES AND HOPED IT WOULD STOP THE CAR BUT THE CAR LOST CONTROL HIT A CURB AND HIT A FIRE HYDRANT IN THE FRONT MIDDLE OF CAR, THE CAR FLIPPED OVER AND NO AIRBAGS DEPLOYED. THE VEHICLE WAS IN MOTION PRIOR TO ACCIDENT AND IT WAS ON A HIGHWAY THEN I TURNED ON A SIDE STREET GOING 58 MPH DUE TO GAS PEDAL BEING STUCK, I THEN LOST CONTROL OF CAR AFTER HITTING BRAKES TO MAKE THE CAR SLOW DOWN. ME AND MY FRIEND HAVE HEADACHE AND ARE SORE, I WENT TO IMMEDIATE CAR DUE TO CONCUSSION SYMPTOMS. I AM NOW TERRIFIED TO DRIVE OR GET INTO CAR, I BECOME HYSTERICAL AND CAN'T STOP CRYING. MY FRIEND IS ALSO NOT GETTING CARS EITHER. SCARIEST THING EVER.
Oct 07, 2020
TAKATA RECALL I HAVE BEEN RECEIVING RECALL NOTICES FOR MY 2014 VOLKSWAGEN PASSAT FOR THE PAST YEAR YEAR. I MADE AN APPOINTMENT WITH MY VOLKSWAGEN DEALER IN MARCH OF 2018, BROUGHT THE CAR IN SO THEY COULD FIX THE RECALL. AFTER TAKING THE DAY OFF, AND WAITING FOR THE CAR, I WAS TOLD THAT THE DEALERSHIP DID NOT HAVE THE CORRECT PART TO FIX IT, AND THEY COULD NOT COMPLETE THE REPAIR. I WAS TOLD I WOULD BE CONTACTED AS SOON AS THEY RECEIVED THE PART. LAST MONTH, I CONTACTED THE DEALERSHIP TO INQUIRE ABOUT THE RECALL AND WAS TOLD THEY STILL DID NOT HAVE THE PART. I CONTACTED VOLKSWAGEN, THEY PUT ME IN TOUCH WITH ANOTHER DEALER, I CONTACTED THAT DEALER. THEY ALSO DID NOT HAVE THE PART. AGAIN I WAS TOLD, WE WILL CONTACT YOU WHEN WE HAVE THE PART. THAT WAS OVER A MONTH AGO. YESTERDAY, I RECEIVED ANOTHER RECALL NOTICE. HOW DO GET MY RECALL FIXED IF THE DEALERSHIPS DO NOT HAVE THE PARTS? DO I HAVE TO WAIT UNTIL THE CAR IMPLODES? PLEASE HELP!
Sep 11, 2018
1.FAULTY CLOCK SPRING RESULTING IN NO WORKING HORN OR AIRBAG 2. CALL STALLS AND WON'T START INTERMITTENTLY. DEALER CAN'T FIND ISSUES BUT I THINK IT'S RELATED TO THE FAULTY FUEL PUMP RECALL
Jul 13, 2018
MY VEHICLE HAS A RECALL THAT WHEN TAKEN TO VOLKSWAGEN DEALER HAS NOT BEEN COMPLETE, ALSO AFTER PROGRAMING THE TRANSMISSION MY VEHICLE SKIPS GEARS..
Feb 07, 2018
+ 4 more complaints for this component
VISIBILITY/WIPER
8 complaints
2014 CAR. DEC 2017 HEAT HAS FAILED BECAUSE OF PROBLEM WITH HEATER CORE WHICH FOLLOWED FAILURE OF RADIATOR IN 2/2017. REPLACED RADIATOR IN 2/2017 AND HEATER CORE IN 12/2017. 10/2019 HEAT FAILED AGAIN. HEAT IS INSUFFICIENT TO KEEP WINDSHIELD CLEAR IN COLD ICY WEATHER IN NORTHEAST. WINTER IS HEAR AGAIN AND HEAT IS INADEQUATE TO KEEP WINDSHIELD CLEAR.
Nov 20, 2020
POORLY DESIGNED HEATER CORE CLOGS PREMATURELY REGARDLESS OF MAINTENANCE RESULTING IN INABILITY TO DEFROST WINDSHIELD BEFORE OR WHILE DRIVING, ESPECIALLY IN COLDER CLIMATES. THIS VEHICLE HAS HAD COOLING SYSTEM FLUSHED AT 3 YEARS OF AGE, WELL IN ADVANCE OF RECOMMENDED INTERVAL AND, YET AS SEEN IN MULTIPLE COMPLAINTS ON COMPUTER SEARCH STILL HAS CLOGGED. 54,750 MILES ON A VEHICLE LESS THAN 5 YEARS OLD THAT WE CANNOT FEEL SAFE OPERATING DURING TEMPERATURES BELOW FREEZING DUE TO LIKELIHOOD OF CONDENSATION FROM OUR BREATHING FREEZING ON INSIDE OF THE WINDSHIELD.
Feb 17, 2020
HEATER BLOWS COLD AIR. DOES NOT ALLOW FOR DEFROSTING WHILE DRIVING.
Jan 19, 2020
VEHICLE STOPPED BLOWING AIR THROUGH OUTLETS CAUSING FOGGING OF WNDOWS AND REDUCED VISIBILITY AIR BLOCKAGE OCCURS WHILE STATIONARY AND MOVING
Dec 02, 2019
THE HEATER CORE BECOMES CLOGGED DUE TO EXCESSIVE FLUX USE IN THE HEATER CORE CONSTRUCTION. CAUSING NO HEAT OUTPUT ON DEFROST OR THROUGH VENTS. VWOFA HAS ACKNOWLEDGED THIS AS AN ISSUE AND OFFERS AN EXTENDED WARRANTY ON THE HEATER CORE, HOWEVER, THERE IS A 4-6 BACKORDER ON THE REPLACEMENT HEATER CORES. THIS IS DANGEROUS WHEN DRIVING IN WINTER CONDITIONS AND COMING UPON FREEZING RAIN/SLEET OR SNOW THIS CAUSES THE VEHICLE TO BECOME UNSAFE TO DRIVE AND POTENTIALLY LEAVING YOU STRANDED IN BAD WEATHER. CURRENTLY, VWOFA IS NOT OFFERING ANY LOANER VEHICLE WHILE THEY WAIT FOR PARTS, MAKING MY PASSAT UNSAFE TO DRIVE IN ANY POSSIBLE WINTER WEATHER CONDITIONS.
Nov 15, 2019
+ 3 more complaints for this component
EXTERIOR LIGHTING
7 complaints
The contact owns a 2014 Volkswagen Passat. The contact stated that upon starting the vehicle at night, the contact became aware that the driver’s side exterior headlamp was not functioning properly, potentially compromising nighttime visibility. No warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V389000 (Exterior Lighting), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 65,000.
Nov 28, 2023
headlight adjustment recall
Jul 31, 2022
LOW BEAM HEADLIGHTS GOES OUT FROM VIBRATION OF ROAD. THE HEADLIGHT BULD DOESN'T FIT TIGHTLY INTO THE BULB HOLDER.
Aug 25, 2020
TAKATA RECALL - I EXPERIENCED REDUCED VISIBILITY AT NIGHT.
Jul 11, 2019
PASSENGER HEADLIGHT LOW BEAM TERMINAL MELTED AND FOGGED INTERIOR SURFACES OF REFLECTOR AND LENS
Sep 13, 2017
+ 2 more complaints for this component
VEHICLE SPEED CONTROL
6 complaints
I was taking an exit ramp onto the highway when my car just started accelerating on its own. I pulled onto the highway and was cruising at 55 mph. The car then jerked a little and started to accelerate past 60 then to 70. I pressed the brakes and nothing happened. My car then accelerated to 80 mph. I continued pressing the brakes to try to slow down but nothing happened. Then I heard a loud crack sound and all of a sudden the car started to slow down. That is when I realized it had actually shut off. So I pulled to shoulder and had it towed to a mechanic shop. It turns out the road hazard that I ran over was probably what saved me from serious injury or death. It busted my oil pan and that is what caused the car to shut off.
Dec 28, 2022
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 2 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE ACCELERATOR PEDAL WAS DEPRESSED EXCESSIVELY IN ORDER FOR IT TO RESPOND. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Aug 21, 2015
2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED HE AND HIS WIFE EXPERIENCED THE FAILURE ON THREE SEPARATE OCCASIONS, WHEN PREPARING TO PARK. THE FIRST TWO INCIDENTS OCCURRED WHILE PULLING INTO HIS DRIVEWAY. IN EACH OF THE FIRST TWO INCIDENTS THE VEHICLE SUDDENLY SURGED WITHOUT APPLICATION TO THE ACCELERATOR PEDAL. THE THIRD INCIDENT, RESULTED IN DAMAGE TO THE VEHICLE, WHEN HIS WIFE PULLED INTO A PARKING SPOT. WHEN SHE TOOK HER FOOT OFF THE ACCELERATOR TO BRAKE AND PARK THE VEHICLE, THE VEHICLE ACCELERATED OVER A CURB AND HIT THE WALL OF A BUILDING. THE IMPACT CAUSED THE AIR BAG TO DEPLOY AND CAUSED OVER $5,000 IN DAMAGE. *JB
May 27, 2015
AS I TRIED TO POSITION MYSELF TO ENTER A PARKING LOT. I CHANGED GEAR TO REVERSE, TO BACK UP. I SWITCHED GEAR AGAIN TO DRIVE. I PROCEED TO THE LOT AND THAT'S WHEN THE CAR MOVED AT A VERY HIGH SPEED. I HIT THE BRAKE, BUT HAD BREAK FAILURE . I COULD NOT STOP THE CAR, IN THE PROCESS (7) OTHER CARS WERE HIT... UNTIL THE CAR WAS STOPPED BY ANOTHER CAR THAT WAS HIT.
Aug 16, 2014
I RENTED A 4 DOOR VW PASSAT (LICENSE PLATE[XXX]; MVA #[XXX]) FROM AVIS AT THE BATON ROUGE AIRPORT ON TUESDAY, APRIL 8, 2014. TODAY, APRIL 11, 2014, WHILE DRIVING ON THE HIGHWAY FROM NEW ORLEANS TO BATON ROUGE MY CAR ACCELERATED TO 80 MILES AND STAYED AT THAT RATE (WITHOUT ME HAVING MY FOOT ON THE GAS), APPROXIMATELY 7 OR 8 TIMES. MY SPEED DID NOT GO DOWN UNLESS I PRESSED ON THE BREAKS, SIMILAR TO WHAT OCCURS WHEN SOMEONE ENGAGES CRUISE CONTROL (BUT I HAD NOT ENGAGED CRUISE CONTROL). ALTHOUGH THIS ISSUE OCCURRED SEVERAL TIMES, I COULD NOT POSITIVELY IDENTIFY THE MOVEMENTS NECESSARY TO RECREATE THE EFFECT. HOWEVER, I DO KNOW THAT IT OCCURRED AT LEAST SOME OF THE TIMES (AND POSSIBLY EVERY TIME) WHEN I WAS ACCELERATING TO PASS A CAR *AND* MOVED TO THE RIGHT HAND LANE. TOWARDS THE END OF MY DRIVE I MADE SURE TO ONLY BE TOUCHING THE STEERING WHEEL AT THE BOTTOM, THEREFORE IT WAS NOT POSSIBLE THAT I ACCIDENTALLY ENGAGED THE CRUISE CONTROL VIA ANY OF THE SIDE LEVERS, AND ON MY MODEL THE ONLY BUTTONS ON THE STEERING WHEEL ITSELF WERE FOR RADIO VOLUME AND STATION. I DID NOT GET INTO AN ACCIDENT, BUT I COULD IMAGINE DIFFERENT CIRCUMSTANCES HAD THIS ISSUE ARISEN DURING DENSER TRAFFIC CONDITIONS. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 12, 2014
+ 1 more complaint for this component
POWER TRAIN,ENGINE
6 complaints
The contact owns a 2014 Volkswagen Passat. The contact stated that while driving a 40 MPH, the vehicle stalled without warning. The contact had the vehicle towed to an independent mechanic where she informed the mechanic that she had to top off the oil reservoir with 1 to 2 quarts of oil every two weeks. The mechanic informed her that the vehicle was consuming an excessive amount of oil and referred her to the dealer for assistance. The vehicle was then towed to a dealer where she was informed that the upper timing chain cover and transmission oil cooler needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 14V182000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and she was informed that her vehicle was not included in the recall. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 149,000.
Apr 07, 2022
WHILE DRIVING THE CAR THE EPC LIGHT CAME ON. I TOOK THE VEHICLE TO THE DEALERSHIP WHERE THEY DETERMINED THE OIL LEVEL WAS SO LOW THAT NO OIL WAS SHOWING ON THE DIP STICK. DEALERSHIP ADDED 3.8 QUARTS ITS AND NOTED THEY SUSPECT BASED ON MY HISTORY OF TIMELY OIL CHANGES THAT THE ENGINE IS CONSUMING OIL. THE LOW OIL INDICATOR LIGHT NEVER CAME ON. THE CAR IS STILL CONSUMING OIL AND NO INDICATOR LIGHT IS COMING ON.
Dec 01, 2020
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN OF TURNERSVILLE LOCATED AT 4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ 08012 (856) 629-9200, FOR AN UNKNOWN MANUFACTURER RECALL (NHTSA NUMBER UNKNOWN). WHILE THE VEHICLE WAS AT THE DEALER, THE CONTACT WAS INFORMED OF TWO ADDITIONAL UNKNOWN OPEN RECALLS ON THE VEHICLE. WHILE DRIVING FROM THE DEALER BACK TO THE RESIDENCE THE ELECTRONIC POWER CONTROL (EPC) WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL IN THE VEHICLE WAS LOW. THE CONTACT DISPUTED THAT THE OIL LEVEL WAS LOW AND INSTEAD STATED THAT EPC WARNING LIGHT FAILURE WAS DUE TO A THROTTLE BODY FAILURE. THE VEHICLE WAS NOT REPAIRED. AFTER TWO DAYS, THE EPC WARNING LIGHT AGAIN BECAME ILLUMINATED. THE VEHICLE WAS AGAIN TAKEN BACK TO THE SAME DEALER AND REMAINED IN THE CUSTODY OF THE DEALER FOR TWO WEEKS. THE CONTACT WAS INFORMED THAT THERE WOULD BE A $600 CHARGE TO PLACE AN OIL LEVEL MONITOR ON THE VEHICLE HOWEVER DUE TO THE DISPUTE BETWEEN THE CONTACT AND THE DEALER, THE CONTACT WAS INFORMED BY THE MANUFACTURER TO HAVE THE VEHICLE TAKEN TO ANOTHER AUTHORIZED DEALER. THE VEHICLE WAS THEN TAKEN TO CHERRY HILL VOLKSWAGEN LOCATED AT 2261 NJ-70, CHERRY HILL, NJ 08002, (888) 486-1840 FOR A SECOND DIAGNOSTIC TEST TO BE PERFORMED. THE DIAGNOSTIC TEST WAS PERFORMED AND AN UNDISCLOSED PART WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE EPC WARNING LIGHT ALSO RECURRED. THE VEHICLE WAS TAKEN BACK TO CHERRY HILLS VOLKSWAGEN AND THE CONTACT WAS PROVIDED AN ESTIMATE OF $800 TO REPAIR THE VEHICLE HOWEVER, IT WAS STATED THAT THE REPAIR MAY NOT FIX THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.
Jan 08, 2020
I WAS DRIVING DOWN THE INTERSTATE 5 IN THE LA AREA AND WITHOUT WARNING, MY CAR STARTED JERKING AND LOST POWER. I WAS STUCK ON THE FAST LANE WITHOUT BEING ABLE TO RESTART MY CAR IN FRIDAY AFTERNOON RUSH HOUR TRAFFIC. I HAD MY CAR TOWED TO A VW DEALERSHIP AND THE DIAGNOSIS CAME BACK AS METAL IN THE FUEL SYSTEM. I WAS TOLD THIS WAS DUE TO THE HIGH PRESSURE FUEL PUMP (HPFP) FAILING. WHAT WAS MOST DISTURBING WAS WHEN I WAS INFORMED THAT TO FIX THIS PROBLEM, THEY WOULD HAVE TO REPLACE THE ENTIRE FUEL SYSTEM, COSTING ME $7,500. MY CAR IS 3 YEARS OLD AND HAS 75K MILES SO I WAS BLOWN AWAY! I CALLED NUMEROUS MECHANICS AND ALL TOLD ME THEY'VE SEEN SIMILAR PROBLEMS ON VW AND AUDI VEHICLES. I WENT ONLINE TO DO SOME RESEARCH AND FOUND A NUMBER OF FORUMS WITH VW CUSTOMERS WITH IDENTICAL PROBLEMS. ALL COMPLAIN ABOUT THE HPFP FAILING AND THEN RESULTING IN METAL IN THE FUEL SYSTEM, CAUSING AN EXPENSIVE REPLACEMENT OF THE FUEL SYSTEM. I ALSO READ THAT VW HAS EXTENDED THE WARRANTY OF THE HPFP ON EARLIER MODELS DUE TO SIMILAR PROBLEMS. IT IS CLEAR THAT VW HAS STILL NOT FIXED THIS PROBLEM ON ITS NEWER MODELS AND NEEDS TO EXTEND THE WARRANTY OR ISSUE A RECALL. THEY ARE SELLING FAULTY CARS THAT ARE DANGEROUS TO DRIVE AND REQUIRE EXTREMELY EXPENSIVE FIXES. PLEASE LOOK INTO THIS. HERE IS THE FORUM WITH THE NUMBER OF SIMILAR ISSUES FROM OTHER VW CUSTOMERS: HTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/?_GA=1.28961404.1963426351.1491430895
Apr 05, 2017
DRIVING ON BUSY CITY STREET AT ABOUT 45 MPH WHEN ENGINE SHUT OFF COMPLETELY. COASTED TO LEFT HAND TURN LANE WHERE I TRIED TO START VEHICLE AGAIN, BUT IT WOULD CRANK ONCE THEN DIE. VEHICLE WOULD REPEAT TRYING START WITH TURNING OVER IGNITION. AFTER A NUMBER OF ATTEMPTS AND TURNING EVERYTHING OFF, VEHICLE FINALLY RESTARTED. TOO TO VW AND AWAITING RESPONSE. PREVIOUS WEEK, STOPPED AT LIGHT IN D, BUT TRANSMISSION WOULD DID NOT INITIALLY ENGAGE. AFTER MORE THAN A FEW SECONDS TRANSMISSION ENGAGED. WHEN DECELERATING, GENERALLY VERY ROUGH AS YOU GET CLOSE TO STOPPING. *TR
Mar 27, 2015
+ 1 more complaint for this component
STEERING,ELECTRICAL SYSTEM,AIR BAGS
6 complaints
WHILE DRIVING STEERING WHEEL BEGAN TO CLICK. NEXT TIME DRIVING THE CAR, I HAD A ERROR AIRBAG READING AND LOST ALL CONTROL OF THE BUTTONS ON THE STEERING WHEEL AND HORN DOESN'T WORK.
Jan 02, 2021
STEERING CLOCK SPRING WAS REPORTEDLY FIXED AS PART OF THE RECALL BUT HAS FAILED AGAIN. AIRBAG LIGHT IS ON. HORN DOES NOT WORK. STEERING WHEEL CONTROLS DO NOT WORK. CRUISE CONTROL IS NOT WORKING. VW WILL NOT REPAIR THE RECALL WORK DONE WITHOUT CHARGE. SEATBELT TENSIONER IS ALSO NOW REPORTEDLY AFFECTED.
Dec 03, 2020
WHILE TURNING THE STEERING WHEEL, THERE WAS A CLICKING NOISE FOLLOWED BY AN AIRBAG ERROR ON THE DASH. THE STEERING WHEEL CONTROLS AND HORN NO LONGER WORK.
Aug 12, 2020
ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING AND THE AIRBAG LIGHT IS ON. THIS IS WHEN THE VEHICLE IS STATIONARY AND MOVING. VEHICLE HAS VERY LOW MILEAGE.
Oct 03, 2018
AIRBAG CLOCK SPRING BROKE WHILE I WAS DRIVING . WHY WASN'T MY VEHICLE COVERED UNDER RECALL FOR THE AIRBAG CLOCK SPRING RECALL NUMBER 15V483000? OBVIOUSLY MORE VEHICLES ARE AFFECTED. MY AIRBAG AND INSTRUMENT CONTROLS DO NOT WORK NOW DUE TO THIS SAFETY ISSUE.
Jul 20, 2017
+ 1 more complaint for this component
STRUCTURE
5 complaints
Door latch failed to lock driver door. Door can't lock and will fly open when your operating. Acted up on a cold day where it wouldn't open then got stuck in the open position and wouldn't lock afterwards.
Dec 19, 2022
DRIVER SIDE DOOR HINGE BECOMES LOOSE. SERVICE MEMBER STATED "THIS IS A COMMON ISSUE WITH THE CARS"
May 05, 2021
THE DRIVER DOOR LATCH. WHEN IN FREEZING TEMPERATURES, THE DOOR LATCH WILL NOT OPEN/CLOSE. WHEN UNLOCKING/LOCKING THE CAR, YOU CAN HEAR THE DOOR LATCH MECHANISM TRYING TO UNLOCK/LOCK BUT WILL NOT. ALL OTHER DOORS ARE WORKING APPROPRIATELY. I'VE HAD TO CLIMB THOUGH THE PASSENGER SIDE TO ATTEMPT TO OPEN THE DRIVER DOOR WITH EXCESSIVE FORCE. IF I AM ABLE TO OPEN THE DOOR FROM THE PASSENGER SIDE, IT WILL THEN NOT SECURELY CLOSE AND LOCK. HOWEVER, THERE HAVE BEEN MULTIPLE INSTANCES WHERE I CANNOT GET THE DOOR OPEN-THUS RENDERING ME WITHOUT TRANSPORTATION/USE OF MY CAR. THERE WAS ONE INSTANCE LAST WINTER SEASON, ON A FREEZING MORNING, WHERE I HAD TO OPEN MY CAR DOOR THROUGH THE PASSENGER SIDE. I WAS ABLE TO CLOSE AND LOCK MY DOOR, SO I DROVE TO WORK. HOWEVER, WHEN ROUNDING A CORNER WHEN TURNING, MY DRIVER DOOR SWUNG OPEN. THANKFULLY, MYSELF AND NO ONE ELSE WAS HARMED. I THEN HAD TO HOLD MY DOOR CLOSED WHILE DRIVING THE REMAINING 1/4 MILE TO WORK. THE LATCH ISSUE ONLY HAPPENS IN FREEZING TEMPERATURES TO THE DRIVERS SIDE DOOR. IF IT WARMS LATER THE SAME DAY, IT WILL THEN WORK APPROPRIATELY. DURING THE INSTANCE WHERE MY DOOR OPENED-WHILE DRIVING TO WORK THERE WAS NO DOOR OPEN ALARM SIGNALING IN THE CAR, NOR CONTINUOUS NOISE OF THE LATCH MECHANISM TRYING TO LOCK. I HAVE TAKEN MY CAR IN 11/11/19 TO ADDRESS THIS ISSUE AND OTHER MAINTENANCE,, WHERE THE SERVICE TECHNICIAN ADMITTED TO THIS BEING A COMMON COMPLAINT OF THIS ISSUE/SCENARIO AND THAT VW HAS COME OUT WITH AN UPDATED PART. THIS IS A KNOWN SAFETY ISSUE BY THEIR FACILITY.
Nov 13, 2019
SUNROOF EXPLODED AT HIGHWAY SPEEDS FOR NO APPARENT REASON. NO OTHER CARS, OVERPASSES, OR OTHER ROAD DEBRIS IN AREA WHICH COULD HAVE CAUSED ISSUE.
Jan 15, 2018
THE TRUNK LATCH HAS FAILED AND TRUNK WON'T OPEN. THE SEAT RELEASE MECHANISM TO ACCESS TRUNK IS ALSO INSIDE THE TRUNK. SO NO WAY TO OPEN THE TRUNK
Dec 15, 2017
SUSPENSION
4 complaints
The contact owns a 2014 Volkswagen Passat. The contact stated that upon performing an oil change on the vehicle, the dealer informed the contact that both rear driver's side and passenger's side suspension springs were fractured and needed to be replaced. The contact was given an estimate for the repair. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
May 22, 2025
Rear control arm rusted through, ejecting the spring and collapsing the suspension.
Jun 05, 2024
ON MARCH 27, 2019, DURING A STATE SAFETY INSPECTION, THE RIGHT REAR COIL SPRING WAS SHOWN TO BE FRACTURED. IT WAS REPAIRED BY NISSAN OF SOMERSWORTH, NH ON JUNE 29, DURING A REAR BRAKE REPAIR, THE LEFT COIL SPRING WAS FOUND TO BE FRACTURED. REPAIR NOT YET DONE. I THINK IT IS MORE THAN A COINCIDENCE THAT BOTH FRACTURE WITHIN A 3 MONTH PERIOD. THEY WERE POORLY MANUFACTURED. CURRENTLY THERE IS A RECALL FOR OTHER VW MODES HAVING FAULTY REAR COIL SPRINGS. I THINK THIS MODEL AND YEAR REQUIRES A RECALL AS WELL.
Jul 01, 2019
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 20 MPH, THE VEHICLE MADE AN ABNORMAL BANGING SOUND. THE CONTACT DROVE THE VEHICLE HOME AND INFORMED THEIR PARTNER ABOUT THE SOUND. THE CONTACT'S PARTNER LOOKED UNDER THE VEHICLE AND NOTICED THAT THE REAR PASSENGER SIDE COIL SPRING WAS FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 110,192.
Jun 24, 2019
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
There has been an excessive oil consumption in this vehicle , and reading other reports there maybe an issue, also this vehicle has been part of several recalls previously and I am concerned and I don’t feel safe to drive it . I would like for VW to inspect the car free of charge for this particular issue.
Feb 26, 2025
Bought my car in November 2019 from an individual after bout 6 months i noticed that my car would slighty cut out when slowing down or cominv to a stop but it wasnt often til bout another 6 months that it began to cut out when slowing down and stopping more and aggressively and it would die then it does it just idling and even when im driving at a low speed as long as i stay at a higher speed ot isnt as bad theres no warning or check engine lights that come on at all when it dies sometime i dont even know it did until i see thr red battery light illuminated car will start back up but if i dont give it high speed it again will cut out aggressively and die if im going 40mph in mid drive it does it. Ive had thr spark plugs changed oil changed thr cam position sensor changed the alternator and battery check they were fine i do however sometime after turninv my car off hear the fuel pump still on so i have to turn key over and back off for it to go off it throws no coded an last mechanic said it did ok aftet clearing all codes but wasnt sure if it would fix it whivh it didnt ive seen online car blogs of anothers with same year make an model having same issue and some said it was the fuel pump control module/fuel pump there is a recall but my car is not under it its dangerous risking driving because any slow speed or having to stop slow doen to turn my car will stall and shut off instantly which can lead to accidents its said this is an issue among same year make an model but cars like mine arent under the recall for the fuel pump issues it needs to be addressed please thank you
Feb 28, 2023
Took vehicle to shop report oil leak no warning signs causing timing chain problems what is the cause of oil leak is the recall issue on the engine?
Feb 17, 2022
VEHICLE STALLS AT RED LIGHTS OR WHEN IDLE. EPC LIGHT CONTINUES TO LIGHT UP. CONTINUE TO TAKE VEHICLE TO DEALERS EACH TIME THEY WERE UNABLE TO FIX STATING CHANGE THE OIL IT IS BAD. AT THIS TIME WE ARE REPLACING ENGINE AT 86,000 MILES, FUEL PUMP WAS ALSO CHANGED IN DECEMBER 2020.
Jan 24, 2021
ELECTRICAL SYSTEM,ENGINE
4 complaints
The contact owns a 2014 Volkswagen Passat. The contact stated that while starting the vehicle, several unknown warning lights illuminated and remained illuminated. Additionally, while driving at various speeds, the vehicle lost motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there were false DTC codes displayed while performing the diagnostic test. The vehicle was then taken the dealer and the contact was informed that a diagnostic test was needed to determine the cause of the failure, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
Dec 06, 2024
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT DURING COLD WEATHER, THE VEHICLE VIBRATED EXCESSIVELY WHEN STARTED. THE CONTACT STATED THAT AFTER WARMING UP THE VEHICLE AND DRIVING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD THEN RESTART SEVERAL MINUTES LATER. BAY RIDGE VOLKSWAGEN (8910 4TH AVE, BROOKLYN, NY 11209, (718) 351-7000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
May 29, 2020
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WOULD OPERATE AS INTENDED. THE CONTACT STATED THAT THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO FOX VOLKSWAGEN OF ROCHESTER HILLS (773 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 656-0400) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Jun 29, 2018
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE ATTEMPTING TO MERGE INTO TRAFFIC AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,800.
Jun 09, 2015
ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
Local dealership requesting for Volkswagen to authorize an inspection at no charge due to excessive oil consumption. Please see attachment from dealership.
May 30, 2025
After having parked the car long enough to eat dinner out, I pulled out onto the main street and the car engine showed clear signs of distress, sputtering, missing and ultimately going into what seemed to be limp mode. I was able to pull off the main lanes before the car died and would not re-engage after three attempts to restart. On the third attempt, the car stopped attempting to crank and the dash lights all began to blink until the only extra light that was left was the coil (glow plug indicator). We were left stranded in the street for a while until we could safely exit to push it out of the road and to a safe place. I later had the car towed to my mechanic where the issues were accessed and diagnosed. The causation of the failure is a combination of the first fuel pump failing and disintegrating then dispersing medal shards throughout the fuel system and ruining it entirety. I have never had any indicators or issues with this vehicle. There were no prior warnings or problems with the car. I was very blind sided and stranded in the road then felt forced to put myself in harms way to get it pushed out of danger and prevent an accident with another vehicle.
Sep 28, 2021
WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE SUFFERED A SUDDEN AND CATASTROPHIC FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE VEHICLE HAS ONLY 43K ON IT AND WAS JUST PURCHASED AFTER RECEIVING THE TDI UPDATE 3K MILES AGO. THE FUEL PUMP FAILURE OCCURRED AROUND 60-70 MPH ON THE HIGHWAY AND LEAD TO THE VEHICLE LOSING ALL POWER AND BARELY MAKING IT TO THE SHOULDER OF THE ROAD. I HAVE NOW LEARNED THAT THIS FAILURE HAS COMPLETELY DESTROYED MY FUEL SYSTEM AND IS NOT COVERED BY VW EVEN THOUGHTHEY ARE USING THE SAME PART THAT THEY ARE COVERING FOR THE 2010-2013 MODEL YEARS THEY OFFERED AN EXTENDED WARRANTY ON. NOT ONLY IS THIS INCREDIBLY UNSAFE, AS A CONSUMER THIS TYPE OF UNPREDICTABLE AND COMMON FAILURE IS UNACCEPTABLE.
Nov 22, 2019
TIRES
3 complaints
215/60/r16- replaced 6 tires all under 2500 miles of use. Have all receipts. The tires were always losing air even with being Brandy new, would slide with brand new tread and it did not have to be raining. I spent a lot of money on the tires to only go with a different brand finally after going to have to replace 4 more tires under the 2500 mark, yes I had the warranty for free replacement. But discount tires deemed the Sentury touring tires a road hazard. I also have pictures of how they looked even with air in them. I purchased them from a discount tire store as well. They have all my documents on file to prove my statement. Sentury company needs to investigated on their tire quality as the tires could have caused blow outs and killed my family or myself or even another person. As you can see in the picture yes they are dirty, but plenty of tread. These tires are supposed to be reliable for 40k miles. These were either the second or 3rd replacement for this brand depending on what part of the car, either front or back. And again not even 2500 miles did they last.
Mar 08, 2024
I WAS DRIVING ON THE NORTHERN STATE PARKWAY GOING EAST AROUND 8 AM. THERE WAS CONSTRUCTION ALONGSIDE THE ROAD, AS WELL AS MANY POTHOLES. AS I WAS EXITING FOR THE LIE, THERE WAS A BIG POTHOLE THAT I COULD NOT AVOID. I HIT THE POTHOLE AND MY FRONT PASSENGER TIRE BLEW OUT. THE TIRE WAS COMPLETELY DESTROYED. *TR
Jun 19, 2014
I WAS DRIVING ON THE NORTHERN STATE PARKWAY GOING EAST AROUND 8 AM. THERE WAS CONSTRUCTION ALONGSIDE THE ROAD, AS WELL AS MANY POTHOLES. AS I WAS EXITING FOR THE LIE, THERE WAS A BIG POTHOLE THAT I COULD NOT AVOID. I HIT THE POTHOLE AND MY FRONT PASSENGER TIRE BLEW OUT. THE TIRE WAS COMPLETELY DESTROYED. *JS
Jun 13, 2014
STEERING,AIR BAGS,UNKNOWN OR OTHER
3 complaints
Airbag clock spring has broken but part is unavailable and has been on back order for over a year. I now do not have an airbag, horn or any steering wheel buttons. Couldn’t care less on the buttons but my concern is safety with the airbag and horn. Also it will no longer pass my states inspection. Volkswagen needs to fix this and now! Part on back order for over a year and no expected time in near future is unacceptable for those in this position!! :(. They should realize some people will die instead of survive certain crashes without airbags working!!
Jun 06, 2022
TOOK MY CAR IN BECAUSE I HAD NO HORN, NO AIR BAGS, AND THE STEERING WHEEL SOUNDED 'FUNNY'. I HAD A LITTLE OVER 39,000 WHEN THIS ALL HAPPENED. I WAS TOLD IT WAS THE CLOCK SPRING. APPARENTLY THERE WAS A RECALL FOR THIS FOR THE 2014 PASSATS, BUT MY VIN NUMBER WAS NOT INCLUDED. THEY CAN'T TELL ME WHY. CLEARLY, MY CAR WAS INCLUDED IN THE DEFECTIVE VEHICLES!! IT IS A VERY EXPENSIVE PART TO REPLACE.
Oct 23, 2018
TAKATA INFLATOR REPLACED, 2 MONTHS LATER, WHILE DRIVING, AND TURNING THE CORNER AT LOW SPEED, ON A CITY STREET, INTO MY SUBDIVISION AT APPROXIMATELY 3-5 MILES PER HOUR, DURING A SNOW STORM. THE AIR BAG LIGHT ILLUMINATES, HEAR CRUNCHING SOUND COMING FROM STEERING COLUMN, IMMEDIATELY FOLLOWING, I HAVE NO HORN OR STEERING WHEEL CONTROL BUTTONS. I NOW HEAR THE SAME CRUNCHING SOUND COMING FROM THE STEERING COLUMN EVERY TIME I TURN THE WHEEL. CALLED DEALER, ADVISED IT SOUNDS LIKE THE CLOCK SWITCH WHICH COMMONLY FAILS AND WOULD COST AROUND $900 TO REPAIR AND WAS NOT UNDER WARRANTY, SINCE I HAD 40K AT THE TIME OF INCIDENT. I WAS ADVISED THAT MY AIR BAG WILL NOT WORK WITHOUT REPAIR.
Feb 28, 2018
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
I bought an extended warranty on this car and it does not cover ESC light coming on . Car is burning oil. I’m afraid to drive due to the ESC also car misfires hardly
Feb 19, 2022
I BOUGHT THIS VEHICLE ABOUT A YEAR AND A HALF AGO IN ARIZONA. IT HAS ONLY EVER BEEN SERVICED BY VOLKWAGEN DEALERSHIPS. SINCE HAVING THE CAR, I HAVE HAD TO HAVE ITS TURBO REPAIRED, NEW FUEL LINES PUT IN, SEVERAL ELECTRONIC PARTS, AND FINALLY ON MY WAY TO SCHOOL FROM BOSTON TO PITTSBURGH, MY ENGINE STARTS SMOKING. AFTER THIS INCIDENT IT WENT TO 'MINUTEMAN VOLKSWAGEN' JUST OUTSIDE OF BOSTON, WHERE THE ISSUE WAS STILL NOT ABLE TO BE RESOLVED. I THEN HAD TO HAVE THE CAR SHIPPED OUT OF POCKET TO A VOLKWAGEN DEALERSHIP IN PITTSBURGH WHERE A NEW ELECTRONICS UNIT WAS PUT IN. I WAS ASSURED AFTER THIS ELECTRONIC UNIT WAS INSTALLED, MY CAR WOULD BE BACK TO NORMAL, AS THIS WAS NOT AN ENGINE ISSUE COVERED UNDER WARRANTY. TODAY I RECEIVE A CALL INFORMING ME THAT THE ELECTRONICS UNIT WAS INSTALLED AND IT TURNS OUT THAT IT IS, IN FACT, AN ENGINE ISSUE. I WAS IN SERIOUS DANGER AT THE TIME MY ENGINE STARTED SMOKING. MY FAMILY HAS FUNDS AND ARE MORE THAN WILLING TO TAKE WHATEVER STEPS NECESSARY TO RESOLVE THIS ISSUE. MY MOTHER DIED IN A CAR ACCIDENT IN 2018 IN A CAR ADVERTISING EXCEPTIONAL SAFETY (JUST LIKE THIS ONE). IT HAS PROVIDED ME WITH THE OPPOSITE. I FEEL CONSTANTLY UNSAFE IN THE VEHICLE, AND THE SMOKING ENGINE WAS THE TIPPING POINT FOR ME AND MY FAMILY. THIS ISSUE WILL BE ADDRESSED.
Mar 02, 2021
WHEN DRIVING CAR LOSS OF POWER HAD TOWED TO VW DEALER TURBO FAILURE WITH JUST 9700 MILES. *TR
Jan 23, 2015
STEERING,WHEELS
3 complaints
On Saturday October 30, 2021 my car was parked on the driveway. I tried to put the key in the ignition and the key would not go in. There is a white plastic piece in the ignition that will not allow the key to go in. My steering wheel and front tires locked. I called AAA and had a tow truck come so that I could have the car towed to the dealership. The driver was able to wiggle the key and start the car. I dropped off the car at the dealership on Saturday Oct 30th. I was told by the dealership that the key cylinder and steering wheel lock housing plus keys need to be replaced. I contacted VW of America and was told that they will not replace the part because the car is out of warranty. This is obviously a defect as there have been many recalls with this part in different model VW's. The dealership is trying to charge me $934.03 for this repair which I believe is a defect. Service advisor at Volkswagen stated that it is not safe to drive the car as it could leave me stranded. There were no warning lights or other symptoms prior to failure on Saturday October 30, 2021.
Nov 04, 2021
MY CAR WAS PARKED IN MY PARKING SPOT WHEN I TRIED TO INSERT MY KEY IN THE IGNITION CYLINDER. THERE WAS A WHITE PLASTIC PIECE INSIDE THE IGNITION THAT WOULD NOT ALLOW MY KEY IN TO START THE ENGINE. IT CAUSED MY STEERING WHEEL AND FRONT WHEELS TO LOCK. I HAD TO CALL A TOW TRUCK COMPANY TO HAVE IT TOWED TO THE DEALERSHIP.
Mar 11, 2019
KEY INJECTION CYLINDER NOT ALLOWING ME TO START MY CAR. I PARKED MY CAR IN MY DRIVEWAY AND REMOVED THE KEY. LATER IN THE DAY I WENT TO START MY CAR AND MY KEY WOULD NOT FIT IN THE KEY CYLINDER. I LIKE IOKKED INSIDE THE KEY AREA AND THERE WAS A WHITE PLASTIC PIN BLOCKING THE KEY. MY STEERING WHEEL AND FRONT WHEELS WERE ALSO LOCKED. I HAD TO HAVE IT TOWED TO THE DEALERSHIP WHERE IT WAS DIAGNOSED WITH TWO PARTS TO BE CHANGED AT A COST OF $840. THE CAR DOESN'T EVEN HAVE 60,000 MILES. IS THERE A RECALL FOR THIS?
Mar 09, 2019
SERVICE BRAKES
3 complaints
TERRIBLE SQUEAKING NOISE COMING FROM BRAKES. HAD THE ISSUE CHECKED OUT BY A DEALER. BRAKE PADS AND ROTORS ARE FINE. NO ISSUE WITH BRAKES OTHER THAN THE AWFUL NOISE.
Oct 03, 2018
EXCESS VIBRATIONS WHILE BRAKING ON VEHICLE WITH 30K MILES. DEALER CLAIMS THAT ISSUE IS IN THE BREAKING SYSTEM, PROBABLY DEFORMATION OF ROTOR CAUSING UNSAFE AND EXCESS VIBRATIONS WHILE BREAKING. THE VIBRATION IS BIG ENOUGH TO MOVE THE STEERING WHILE BREAKING CAUSING SAFETY ISSUES. THIS IS NOT NORMAL FOR A CAR WITH LOW MILEAGE. PROBABLY ROTOR DESIGN NOT GOOD ENOUGH FOR ROAD CONDITIONS AT US.
Nov 16, 2015
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE CONTACT, WHO WAS THE FRONT PASSENGER, SUSTAINED RIB INJURIES, THE DRIVER SUSTAINED HAND INJURIES, AND THE REAR PASSENGER SIDE OCCUPANT SUSTAINED MINOR ABRASIONS. ALL PASSENGERS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED, BUT WAS TOWED AWAY FROM THE CRASH SCENE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS UNAVAILABLE.
Oct 06, 2015
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
3 complaints
THE MOTOR KEPT MAKING NOISE DIDN'T KNOW WHAT IT WAS WENT TO VOLKSWAGEN OF MEMPHIS THE MOTOR HAD TO BE REPLACED, 2 MONTHS LATER SMELLED GAS COMING FROM CAR THE FUEL INJECTOR HAD TO BE REPLACED, 2 MONTHS AFTER THAT THE OVERHEAT INDICATOR WAS ON COULDN'T DRIVE THE CAR THE WATER PUMP WENT OUT WAS OUT OF SEVERAL THOUSANDS OF DOLLARS NOT HAPPY WITH THE CAR AT ALL BUT ALMOST DONE PAYING ON IT WILL NOT BUY ANOTHER.
Sep 14, 2018
2014 VW PASSAT TDI SE 2.0L MANUAL MY VEHICLE HAS 62,583 MI. ON IT. I WAS DRIVING ON THE HIGHWAY WHEN THE DIESEL "GLOW PLUG" LIGHT BEGAN FLASHING ON THE DASHBOARD AND I LOST ALL ENGINE POWER. I WAS FORTUNATE TO BE ABLE TO REACH THE ROADSIDE SAFELY AND I WAS ABLE TO BRING THE CAR TO A HALT ON THE ROADSIDE. TRYING TO START THE VEHICLE HOWEVER WAS NOT POSSIBLE, THE "GLOW PLUG" LIGHT CONTINUED TO FLASH AND THE VEHICLE WOULD NOT START. VW ROADSIDE ASSISTANCE WAS CALLED AND THE VEHICLE WAS TOWED TO THE NEAREST VW DEALERSHIP WHERE I HAVE WAS GIVEN THE ERROR CODE INFORMATION BELOW AND TOLD MY TURBO AND ENGINE NEED TO BE REPLACED BUT THAT THEY ARE OUTSIDE OF MY 5YR/60,000 MI WARRANTY. P0671-CYLINDER #1 GLOW PLUG CIRCUIT ACTIVE/STATIC P0674- CYLINDER #4 GLOW PLUG CIRCUIT ACTIVE/STATIC P2196- O2 SENSOR SIGNAL STUCK RICH BANK 1 SENSOR 1 ACTIVE/STATIC P0299- TURBO/SUPER CHARGER UNDER BOOST ACTIVE/STATIC P13E0-SENSOR FOR INTERNAL PRESSIRE OF CYLINDER #1 MALFUNCTION ACTIVE/STATIC P13D7-SENSOR FOR INTERNAL PRESSURE OF CYLINDER #4 ELECTRICAL ERROR ACTIVE/STATIC P13E1-SENSOR FOR INTERNAL PRESSURE OF CYLINDER #2 MALFUNCTION ACTIVE/STATIC P13E2- SENSOR FOR INTERNAL PRESSURE OF CYLINDER #3 MALFUNCTION ACTIVE/STATIC P1007- TORQUE DIFFERENCE CYLINDER #4 LIMIT VALUE EXCEEDED ACTIVE/STATIC
Aug 14, 2017
MILES ON CAR AT FAILURE: 21,755 CORRECTIVE ACTIONS FROM DEALERSHIP: REPLACED TURBO, GASKETS, REFLASH, CHECK PARTICULATE FILTER AND REPLACE. OUTSIDE AIR TEMPS AT FAILURE:20S 30S FAILURE WARNING SIGNS, IF ANY: TURBO BEGAN MAKING HORRIBLE WHINING SOUND ON SUNDAY AFTERNOON MARCH 8, 2015. CALLED VW 3/9/15 AND TOOK TO DEALER 3/10/15 FOR EMERGENCY APPOINTMENT PRIOR TO 3/12/15 FIRST AVAILABLE APPOINTMENT. NO WARNING LIGHTS OR INDICATORS EVEN AFTER 3 DAYS OF DRIVING WITH HORRIBLE NOISE. WARNING LIGHTS ON DASH/MFI: NO LIGHTS OR INDICATORS PROBLEMS SINCE REPLACEMENT: NOW AT 25,766 MILES. CHECKED OIL CAP TO CHANGE OIL EVERY 5K INSTEAD OF 10K NOW THAT OUT OF SERVICE CONTRACT AND NOTICED PARTICLES AROUND OIL CAP. GOT MAGNET AND FOUND THAT MANY WERE MAGNETIC. I HAVE VIDEOS OF THE TURBO WHINING BEFORE REPLACEMENT AND THE MAGNETIC PARTICLES IDENTIFIED LAST EVENING. OIL WAS NOT CHANGED AS PART OF TURBO REPLACEMENT NOR WERE THE HIGH PRESSURE LINES TO/FROM TURBO. PRIOR OIL CHANGE AT 19,146 FOR 20K SERVICE. NO PARTICLES AROUND OR IN OIL CAP AFTER THAT SERVICE. TURBO OCCASIONALLY MAKES A DISTANT WHINING NOISE UPON STARTUP BUT STOPS WITHIN A COUPLE OF SECONDS. DID THE DEALERSHIP PERFORM ALL MAINTENANCE AND ON SCHEDULE: YES (2 DIFFERENT DEALERS FOR MAINTENANCE. ONE DID 10K AND TURBO, THE OTHER DID THE 20K). IF NOT DEALERSHIP, WHAT OIL WAS USED/MILES ON OIL: OIL WAS NOT CHANGED AS PART OF THE TURBO FAILURE/REPLACEMENT. OIL LINES WERE NOT REPLACED EITHER. 5W40 WAS USED FOR 20K SERVICE AT VW DEALER PRIOR TO TURBO FAILURE. DO YOU INTERRUPT DPF REGENERATORS: TRY NOT TO AS MOST TIMES I CAN SMELL THE REGEN AND NOTICE THE HIGHER RPMS AND WILL CONTINUE DRIVING. HAVE INTERRUPTED A COUPLE THAT COULD NOT BE AVOIDED DUE TO PAYING TO PARK IN A GARAGE FOR WORK.
May 12, 2015
STEERING
3 complaints
2014 VW PASSAT CLOCKSPRING ISSUE: MY VW WAS UNDER RECALL FOR THE TAKATA AIRBAGS WHICH I HAD NOT TAKEN IN TO HAVE REPLACED YET. WHEN TURNING THE WHEEL WHILE PULLING OUT OF A PARKING SPOT I HEARD A CLICK OR POP FROM THE STEERING COLUMN. AT THAT POINT, I NOTICED MY AIRBAG LIGHT CAME ON AND THAT NONE OF THE CONTROLS ON MY STEERING COLUMN WERE WORKING. UPON SOME SEARCHING I DISCOVERED IT WAS LIKELY THE CLOCKSPRING AND TOOK IT FOR REPAIR. I WAS TOLD MANY OF THE 2014 PASSATS WERE UNDER RECALL BUT MINE WAS NOT. I ALSO CHECKED NHTSA FOR ISSUES AND NOTICED ABOUT 100 OTHER COMPLAINTS FROM PASSAT OWNERS THAT ALSO HAD TO HAVE CLOCKSPRING REPAIRED ON VEHICLES NOT COVERED BY THE RECALL. I BELIEVE ALL THE VW PASSAT CLOCKSPRING ISSUES SHOULD BE COVERED UNDER THE RECALL AS IT CLEARLY IS A WIDESPREAD ISSUE.
May 28, 2018
WHEN STEERING THE VEHICLE, WITH MINOR LANE CORRECTION INPUTS, THERE IS A COUNTER FORCE FROM THE VW ELECTROMECHANICAL ACTIVE STEERING SYSTEM THAT WILL NOT LET ME TURN THE WHEEL UNLESS I APPLY HARDER PRESSURE. WHEN THE STEERING WHEEL FREES UP, IT?S AS IF IT BROKE FREE OF SOME STICKY SUBSTANCE. AT TIMES THIS FORCE HAS BEEN SO HARD THAT THE PASSENGERS WERE JOSTLED IN THE CAR. VW MECHANIC HAS DESCRIBED THE ISSUES AS A DEAD SPOT IN THE STEERING.. THE ISSUE OCCURS UNDER THE FOLLOWING CONDITIONS; 1) ON AN INTERSTATE HIGHWAY WITH RELATIVELY MINOR CAMBER ANGLES. 2) ON NEW VERY SMOOTH DRY PAYMENT ? IMPORTANT - DOES NOT OCCUR ON ROUGHER NEWER PAVEMENT. 3) SET SPEED CONTROL AT 64 MPH - OCCURS AT HIGHER SPEEDS AS WELL. HAVE NOT EXPERIENCED THE ISSUE UNDER 60 MPH. 4) OCCURS IN ALL LANES BUT I DRIVE MOSTLY IN THE RIGHT LANE. 5) IN A STRAIGHT LINE RUN OF 1/8 OF A MILE OR SO WHERE THE STEERING ANGLE IS CENTER-LINED. 6) TURN THE WHEEL WITH MINOR DRIVER STEERING INPUTS/ANGLES TO STAY IN THE LANE - NOT TRYING TO CHANGE LANES. VW TRIED TO REPAIR THE ISSUE WITH A SOFTWARE FIX. IT DIDN'T WORK. THEY NOW SAY THE CAR IS FUNCTIONING AS DESIGNED. *TR
Dec 23, 2014
MY 2014 PASSAT TDI VEHICLE PULLS TO THE RIGHT ...ON HIGHWAY, IN RIGHT LANE, WILL MOVE RIGHT OFF THE ROAD IN LESS THAN 7 SECONDS IF HANDS ARE NOT ON THE WHEEL. DEALER MADE SOME IMPROVEMENTS ....IE BEFORE IT WOULD RUN OFF THE ROAD IN LESS THAN 3 SECONDS. VW FIELD REPRESENTATION CLAIMS THIS IS NORMAL EFFECT OF ROAD CROWN AND REFUSES TO CORRECT THE CONDITION. I DROVE A PASSAT ( NON DIESEL ) THAT DROVE FINE... I DROVE A 2015 PASSAT DIESEL THAT WAS BETTER BUT STILL HAD EXCESSIVE PULL FROM ROAD CROWN. I'M CONSTANTLY FIGHTING THE VEHICLE TO STAY ON THE HIGHWAY....ESPECIALLY WHILE DRIVING IN THE RIGHT LANE. THIS IS A SAFETY ISSUE TO ME .....VEHICLE WILL NOT STAY ON THE ROAD! *TR
Aug 25, 2014
VISIBILITY
3 complaints
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 55 MPH, THE HEATER STOPPED AND THE WINDOWS FOGGED UP. THE CONTACT CONTINUED DRIVING AND THE HEATER STARTED NORMALLY AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY TIME THE HEATER WAS ACTIVATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
May 19, 2016
THE SUNROOF SHATTERED WHILE DRIVING ON THE FREEWAY. NOTHING HIT THE VEHICLE YET VW REFUSED TO REPAIR THE DAMAGED SUNROOF. THREE PASSENGERS CAN ATTEST TO THE FACT NOTHING HIT THE VEHICLE AND NOTHING ENTERED THE VEHICLE THROUGH THE SUNROOF. IT SIMPLY SHATTERED. *TR
Jan 28, 2015
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE GLASS ON THE SUNROOF SHATTERED. THE CONTACT MENTIONED THAT THERE WERE NO OTHER VEHICLES AROUND AT THE TIME OF THE INCIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,300. THE VIN WAS NOT AVAILABLE.
Dec 24, 2014
UNKNOWN OR OTHER,ENGINE
2 complaints
Unknown. I was driving down the interstate and car just lost power and wouldn’t get no gas. Got it to the side of the road and it wouldn’t crank back up. Took it to shop and the mechanic stated motor need to be replaced.
Dec 17, 2024
I CURRENTLY OWN A 2014 VW PASSAT TDI THAT WAS PART OF THE RECALL AND DUE TO THE FACT THESE VEHICLES HAVE SAT AROUND A LONG PERIOD OF TIME THEY EXTENDED CERTAIN OTHER PARTS WARRANTY. IN FEBRUARY I HAD THE HEATER CORE REPLACED TWICE. OVER THE SUMMER THERE WAS NO NEED FOR HEAT AND I JUST TURNED THE HEAT ON THIS MORNING AND THE VEHICLE IS BLOWING COLD AIR AGAIN. I AM LESS THAN 1000 MILES OUTSIDE THE EXTENDED WARRANTY AND VW REFUSES TO REPAIR. THIS ISSUE COULD HAVE STARTED WELL WITHIN THE MILEAGE RESTRAINTS BUT DUE TO WARM WEATHER THERE WAS NO NEED FOR HEAT. THIS PROBLEM WAS ALREADY ESTABLISHED AND DOCUMENTED AND VW SHOULD REPLACE. I WILL BE LEFT OUT IN THE COLD ALL WINTER
Oct 16, 2020
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
The component that failed is in the official dealer report. I am not an expert however definitely an issue with electrical, engine, steering and acceleration meter. The car shakes/jolts aggressively. Once the shaking of the vehicle begins it accelerates with the breaks being pressed in under a red light and also under parked mode. In the red light case the vehicle then turns off the steering wheel freezes and all power comes off. The shaking/jolting takes place as I am driving as well. Which I then have to pull to the right to ensure my safety and others. This is major safety concern as it accelerates /jolts forward which can cause harm to pedestrians crossing the street, having me enter crossing traffic causing a major accident to myself and others. I have the brakes pressed in having no control of the vehicle. The vehicle turning off as I am driving is a major safety concern as I can cause an issue specially going on higher speed like freeways. The steering wheel comes into a complete freeze once the vehicle turns off as I’m operating the vehicle which then does not allow me to control the movement of the vehicle if I want to pull to the right away from traffic to avoid collisions. Once the car looses electricity and the steering wheel freezes I have to force my car to the right or a safe space. I then have to take my car key off the ignition and then turn it back on in hopes that it does turn on. No warning lamps have turned on. My dashboard is cleared with no lights. The dealer in downtown Los Angeles was informed of this issue, inspected and the report did come back reporting manufacturing issues. My vehicle did have a steering wheel recall before which I assumed was resolved as I did previously visit their center to ensure I was safe driving and leaving the dealer I trusted that the issue was resolved by their expert and experienced personnel. I am not sure or it’s unknown if this might have anything to do with the current issue I have.
Feb 21, 2024
WHILE APPROACHING A STOP SIGN AND SLOWING DOWN, THE VEHICLE COMPLETELY SHUT DOWN,COULD NOT STEER AS STEERING WHEEL LOCKED,LOST ALL POWER, COULD NOT APPLY BRAKES AS THEY DID NOT WORK, THEN THE SAME THING HAPPENED A 1/2 HOUR LATER COMING OUT OF A PARKING LOT, CALLED THE VW NATIONAL NUMBER, EXPLAINED WHAT HAPPENED AND HOW DANGEROUS THIS COULD HAVE BEEN IF IT HAPPENED AT FASTER SPEEDS, THEY DID NOT SEEM OVERLY CONCERNED, TOLD ME TO TOW IT TO THE NEAREST VW DEALER FOR SERVICE, THIS VEHICLE IS UNSAFE TO DRIVE, I DON'T FEEL SAFE IN TAKING IT BACK FROM THE DEALER, WHAT DO I DO? *TR
Jul 10, 2014
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
Car started to stall, the spark plugs, injectors, sensors all replaced. I go to pickup the car on three different occasions and it won't go 1/10 of a mile without stalling and refuses to start. The garage I was dealing with refuses to work on it any more. I think this seems to be a common problem with the 2014 Passats, but I don't see where anyone's has been fixed. The stalling has happened on multiple dates. Now it's at a garage and can't even get it to dealer and have already spent over 1000.00
Jan 11, 2024
I TOOK MY CAR TO VOLKSWAGEN ONLY FOR THEM TO TELL ME THAT THE COOLANT NEEDED TO BE FLUSHED DUE TO THE EPC LIGHT I SPENT 300 BUCKS AND A WEEK LATER THEY TOLD ME THAT THE FUEL PUMP OR FUEL SYSTEM NEEDED TO BE CLEANED TAKE THE GAS OUT AND PUT MORE GAS IN AND IT NEEDED TO BE REPLACED SPARK PLUGS WHICH IS ANOTHER 800 BUCKS THAT IS ALMOST 1000 WITHIN TWO WEEKS FOR A EPC LIGHT
Oct 27, 2020
UNKNOWN OR OTHER,VISIBILITY/WIPER
2 complaints
I'm having issues with the heat in my vehicle. There is no heat on the passenger side which also affects the visibility of seeing out the windshield because the defroster does not function properly. The original owner replaced the heater core somewhere around 40-45000 miles. I have owned 2 other vehicles of this model and had the same issue on everyone of them where the heater core was replaced.. This is more than a inconvenience it is a potential hazard not being able to see when the windshield is frosted or fogged up. It is a poor design and this needs to be addressed and investigated further. It's a bad time of year to have an equipment failure like this. There was no accident or incident but there is a potential hazard waiting to happen.
Jan 04, 2024
heater core getting clogged again, after multiple replacements, vwgoa will not perform recall because of other not related recall not performed. when heater core gets clogged three things happen, passenger side stops producing heat, windshield defrost does not operate correctly, and coolant lost due to evaporating and or leak into intercooler that can lead to engine damage
Dec 19, 2021
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
2 complaints
To Whom It May Concern. Good afternoon. I really need your help on this. This particular vehicle has a defective DEF emission system that renders the car inoperable when the DEF sensors start acting up. Between 2022-2023, I took this vehicle to the Volkswagen dealership on numerous times, over ten different times. This vehicle was still protected under a factory emissions DEF extended warranty. The engine mounted diesel injection pump was changed by me when the Volkswagen dealer refused to honor the defective diesel injection pump. The DEF emissions systems has had numerous issues including shutting off on the freeway due to defective DEF sensors. Between 2022-2023 I was forced to keep the vehicle on for up to 96 hours costing me considerable expenses in fuel, and abnormally high mechanical wear and tear on my vehicle because I was unable to turn the vehicle off due to a Volkswagen diesel no-restart emissions issue that can only be repaired at the Volkswagen dealership. VWOA has acted in extremely bad faith causing unnecessary hardship on their customers that erroneously purchased a Volkswagen Passat diesel with the DEF emission system. Volkswagen ripped me off by selling a defective vehicle, then refusing to honor their factory extended emissions warranty on the defective DEF systems. Please intervene. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 17, 2023
DRAINS NEW BATTERY OVERNIGHT... HEAR ELECTRIC COMPONENT RUNNING WHEN OPENING DRIVER SIDE DOOR GAS SMELL IN ENCLOSE ENVIRONMENT (GARAGE) ALTHOUGH NO LEAK FOUND ON THE FLOOR. ONGOING PROBLEM, IT CAN GO A COUPLE OF WEEKS WITHOUT RECHARGING BATTERY, BUT SUDDENLY IS DEAD...
Dec 15, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
Hi , My 2014 Passat driven by a family member struck a parked truck. Luckily, nobody was hurt! The parked car was not occupied and the driver of the Passat was able to exit the vehicle unharmed. The speed was about 35 mph and the air bags deployed. This front collision resulted in a major fire that totally destroyed the car. The insurance company (Progressive) is currently in the possession of the car. And one other important thing to note is that, about 2 years ago, this car was also involved in a different accident when it reared a car. That collision did not result in the deployment of the air bags but caused lots of damage. The radiator and lots of the plastic in the front needed replacement at that time. I don't recall the exact amount for the damage, but we ended up paying the full 2k deductible to get the car back.
Jan 19, 2023
Check engine comes on 2014 VW Passat TDI 68,000 miles. Dealer code shows NOx sensor is bad. This car is covered through 2024 and 120000 miles by VW extended emissions warranty due to Diesel emissions fraud settlement with US Government. VW refusing to honor warranty and make repair.
Sep 23, 2022
ENGINE AND ENGINE COOLING
2 complaints
The contact owns a 2014 Volkswagen Passat. The contact stated that while the vehicle was parked, she noticed an excessive amount of fluid underneath the vehicle. The vehicle was taken to an independent mechanic, who performed an unknown repair; however, the failure recurred. The vehicle was then taken to another independent mechanic, who performed an oil change and added antifreeze. The next morning, the contact inspected the vehicle and noticed the oil and antifreeze were empty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
Jan 04, 2023
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT EXPERIENCED EXTREME HEADACHES AND NAUSEA CONTINUOUSLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE LEAKED CARBON MONOXIDE. THE DEALER REPLACED A HOSE, BUT THE ISSUE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Nov 22, 2016
WHEELS
2 complaints
AS I WAS DRIVING ON SHIVER POND RD. IN CAMDEN, SC I NOTICE A POTHOLE WAS ON THE RIGHT SIDE OF THE ROAD AND THERE WAS NO WAY FOR ME TO AVOID IT AT THE TIME BECAUSE ANOTHER VEHICLE WAS DRIVING ON THE OPPOSITE SIDE OF THE ROAD. IMMEDIATELY THE TIRE WENT DOWN AND I HAD TO PULL OVER AND CALL FOR HELP TO GET A SPARE ON. I HAD TO GO BUY ANOTHER TIRE FOR $90 FROM WALMART.*DT
Nov 17, 2020
I BOUGHT A 2014 PASSAT TDI AND SINCE THE DAY I BOUGHT I HAD MISALIGNMENT PROBLEM. I TRIED EVERYTHING AND JACK DANIELS VW DEALER WAS NOT ABLE TO REPAIR IT. I HAVE BEEN TAKING VW TO CLAIM THE LEMON LAW IN THIS VEHICLE. I TRIED TO REPAIR MANY TIMES WITH NO SUCCESS. FINALLY I MET A MECHANIC THAT MAYBE FOUND THE PROBLEM.HE TRIED TO BALANCE ALL 4 TIRES, ONCE HE BALANCED THE TIRE HE REMOVED THE TIRE FROM THE BALANCE MACHINE AND AGAIN PUT THE SAME SET WHEEL AND TIRE AGAIN TO SEE WHAT THE PROBLEM WAS. THE SAME EXACTLY TIRE HE JUST BALANCED TURNED UNBALANCED, AND THAT APPLIED TO EVERY WHEEL AND TIRE. HIS CONCLUSION WAS THAT EVERY WHEEL HAD A MANUFACTURERS DEFECT AND NOT THE ALIGNMENT. BUT NEEDS TO INVESTIGATE FURTHER. THE WHEELS AND TIRES WERE ROTATED AND BALANCED SEVERAL TIMES, BUT ONCE IS SHOWS THAT IS BALANCED AND YOU RUN AGAIN THE SANE TIRE, IT GIVES AN ERROR THAT THE TIRE IS UNBALANCED
Sep 23, 2015
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
2 complaints
TAKATA RECALLED AIRBAGS NEVER FIXED IN 3 YEARS I HAD MY LEASE SO THEY KNOWINGLY ALLOWED ME TO DRIVE ME AND MY KIDS FOR 3 YEARS IN AN UNSAFE CAR!!! THE TDI DEISEL WAS ALSO AN ISSUE AND HAD ELECTRICAL ISSUES AS WELL.
Jul 25, 2017
I JUST RECENTLY PURCHASED THIS 2014 VW PASSAT FROM NISSAN AND THEY DID NOT REVEAL ALL THE RECALLS ON THIS VEHICLE! I'M REALLY DISSATISFIED WITH THE NISSAN DEALERSHIP AS I FEEL THIS IS BEING DECEITFUL, NOT TO MENTION VERY UNSAFE FOR ME AND MY FAMILY. DISHONEST!!!!! TO SAY THE LEAST!
May 04, 2016
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
2 complaints
EXACTLY 28 DAYS AFTER FIRST BREAKDOWN HAD ANOTHER EXACTLY THE SAME. SEE YOUR PREVIOUS REPORT #10818720. DRIVING TO WORK ON HIGHWAY 2014 VW PASSAT ENGINE LIGHTS CAME ON. CAR CAN NOT GO OVER 30MPH & DECREASING SPEED. TOW TRUCK CALLED, MECHANIC & DEALERSHIP, RENTAL CAR, & PRIVATE INSURANCE ALL AGAIN. DEALERSHIP STATED CHEWED WIRES FROM SQUIRRELS & DOES NOT COVER UNDER WARRANTY. 1ST TIME $2,700. 2ND TIME $700. LEARNED OF SOY-BASED COATING ON WIRES. LOCAL FARMERS & GOVERNMENT GRASS CUTTER WORKERS HAVE CHEWED WIRES ON THEIR TRACTORS ALSO. PLEAE INVESTIGATE. PLEASE RECALL. PLEASE HELP.
Mar 01, 2016
2014 VOLKSWAGEN PASSAT DIESEL. OWNERSHIP 1/1/2 YRS. MILEAGE 14,000. DRIVING TO WORK COULD NOT GO OVER 30MPH. DASHBOARD LIGHT CAME ON SHOWING EMISSION CONTROL MONITOR & PRE GLOW. THOUGHT IT WAS DUE TO COLDER WEATHER. HAD TO BE TOWED & AT DEALERSHIP NOW FOR REPAIR. COMPLETE BREAKDOWN. VW MECHANIC STATING THERE IS MAJOR DAMAGE DUE TO A RODENT OR SQUIRELL PROBLEM. STATED THE WIRING IS CHEWED UP EVEN IN THE HEADLIGHTS. I AM THE ONLY CAR OWNER IN THE PARISH AND IN THE NEIGHBORHOOD WITH THIS PROBLEM?? HAVE WARRANTY BUT VW SAID THIS IS NOT COVERED UNDER WARRANTY. HAD TO GET RENTAL CAR. WAITING FOR STATE FARM INSURANCE ADJUSTER TO GO TO DEALERSHIP. HELP! PLEASE SEND A NHTSA REP TO INVESTIGATE AND LOOK AT VEHICLE.
Jan 07, 2016
STEERING,ENGINE
2 complaints
WHILE DRIVING THE CAR ON 2 SEPARATE OCCASIONS WENT FROM THE "ON" POSITION TO "ACCESSORY" OR IN BASIC TERMS IT SHUT OFF CAUSING A LOSS IN CONTROL OF THE VEHICLE. AFTER A FEW MINUTES I WAS ABLE TO START THE CAR AGAIN AND DRIVE IT NORMALLY. *TR
Jun 17, 2014
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE ENGINE WAS SLOW TO START UPON DEPRESSING THE ACCELERATOR PEDAL AND WOULD ACCELERATE WITHOUT WARNING. THE VEHICLE WOULD ALSO DRIFT TO THE RIGHT WHEN TRAVELING VARIOUS SPEEDS. ADDITIONALLY, THE STEERING WHEEL WAS NOT CENTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT AN ALIGNMENT WAS NEEDED. THE DEALER REPLACED FOUR TIRES BUT THE FAILURE STILL RECURRED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER, WHO WAS THEN UNABLE TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7.
Mar 27, 2014
ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
I PURCHASED A 2014 VOLKSWAGEN PASSAT TDI SEL ON 03-31-2014. I WAS DRIVING IT HOME WHEN I WENT THROUGH A FREEWAY INTERCHANGE AT HIGHWAY SPEEDS. THE ROAD WAS DRY AND OTHER VEHICLES WERE GOING THROUGH THE INTERCHANGE AT A SPEED FASTER THAN ME. THE ELECTRONIC STABILITY CONTROL (ESC) APPLIED THE BRAKES IN SUCH A WAY THAT IT TRIED TO STRAIGHT MY VEHICLE OUT INTO THE TURN, CAUSING ME TO NEARLY HIT THE GUARD RAIL. I TOOK MY CAR IN TO THE VW DEALER THE NEXT MORNING AND TOLD THEM ABOUT THE ESC ISSUE AND THE FACT THE CAR PULLED TO THE RIGHT (ALIGNMENT ISSUE). THEY CHECKED IT AND FOUND NOTHING AND EVEN SAID THE ALIGNMENT WAS FINE. THEY SAID THE ESC SOUNDED NORMAL TO THEM. I'VE BEEN DRIVING THE SAME ROADS FOR 20 YEARS AND I KNEW THIS WASN'T NORMAL. I MADE VIDEOS OF THE ESC CAR SLOWING ME DOWN BELOW HIGHWAY SPEEDS AROUND SWEEPING CORNERS. I WAS TAKING MY DAUGHTER HOME ONE DAY AND A FORD EXPLORER NEARLY REAR ENDED ME. I'VE TAKEN THE CAR BACK TWO ADDITIONAL TIMES, DURING WHICH THEY CORRECTED THE ALIGNMENT AND FIXED A TRIM PANEL THAT WAS FALLING DOWN. THE ESC THEY MAINTAIN IS WORKING PERFECTLY. THE FUNNY THING IS I ALSO HAVE A 2014 VW JETTA TDI THAT NEVER ENGAGES THE ESC, THOUGH IS EQUIPPED WITH THE SAME SYSTEM. I DROVE A 2014 VW CC AS A LOANER AND THE ESC NEVER ENGAGED. THIS SYSTEM IS GOING TO KILL SOMEONE IF VW IS ALLOWED TO TELL CONSUMERS THERE ISN'T A PROBLEM WITH THEIR PROGRAMMING OR HARDWARE. *TR
May 05, 2014
WHILE GOING AROUND A RIGHT CORNER AT HIGHWAY SPEEDS ON A DRY DAY AND OTHER VEHICLES GOING MUCH FASTER THAN MY VEHICLE. THE CAR APPLIED THE BRAKES IN AN AGGRESSIVE MANNER IN THE OPPOSING DIRECTION OF THE TURN AS IF IT WANTED ME TO GO STRAIGHT I ALMOST GOT INTO AN ACCIDENT WITH THE VEHICLE IN THE LEFT LANE. I IMMEDIATELY CONTACTED VOLKSWAGEN ABOUT THE ISSUE. I FIRST BROUGHT THE CAR IN ON 1/13/14 AND WAS TOLD NO MALFUNCTIONS FOUND. I TOOK THE CAR IN AGAIN ON 2/15/14 AND WAS TOLD VEHICLE IS OPERATING AS DESIGNED. I TOOK THE CAR IN AGAIN ON 3/14/14 TO A DIFFERENT DEALERSHIP AND THIS TIME THEY FOUND THAT THE TIRES WERE SET AT 41.5 PSI. THE RECOMMEND PRESSURE IS 30PSI. I WAS TOLD THAT WITH HIGHER PSI THE WHEELS WOULD BOUNCE AND COULD LOOSE TRACTION. I NEVER HAD TO A AIR TO ANY OF MY TIRES SINCE PURCHASE. DURING THESE OCCASION MY VEHICLE HAS BEEN IN AND OUT OF THE SHOP FOR A NUMBER OF REASON ALONG WITH A SQUEAKING SUSPENSION AND BACKUP CAMERA ISSUES AND AT NOT TIME NO ONE NOTICED THE ADDITIONAL 11 PSI. AFTER DRIVING FOR A WEEK IT DID THE SAME THING AGAIN ON 3/21/14 EVEN AFTER THE TIRE PRESSURE ADJUSTMENT. I AM SCHEDULE TO BRING THE VEHICLE BACK TO THE DEALER 3/27/14. ALL THIS TIME I'M LEFT TO DRIVE THIS UNSAFE VEHICLE BECAUSE VOLKSWAGEN WANTS TO TRY AGAIN AND FIX THE PROBLEMS WITHOUT GIVING ME A LOANER TO AVOID THE LEMON LAW OF 30 OUT OF USE IN MARYLAND. SO FAR IT'S BEEN 20DAYS OUT OF USE BECAUSE OF THE REPAIRS. *TR
Mar 26, 2014
AIR BAGS,UNKNOWN OR OTHER,ENGINE
1 complaint
Components failed, Nitrogen Oxide Sensor, codes P2201 NOx sensor "Circut" bank 1 P20EE NOx catalytic Reduction P205B Reductant tank temperature " Circut" implausible signal
Aug 24, 2025
POWER TRAIN,AIR BAGS
1 complaint
Leak from water pump area and airbag
Feb 26, 2025
AIR BAGS,STRUCTURE
1 complaint
In 2022 I was in an accident on the highway; a dear hit my car while I was traveling at 70 MPH. My airbags did not deploy and I ended up hitting my head on the driver side window really hard and it gave me a concussion and I injured one of the disks in my back. I almost got hit by semi trucks traveling behind me as well. Again, my airbags didn’t deploy after this and I’ve seen many recalls on the 2014 VW Passat specifically about the vehicles airbag deployment being that they’re also Takata airbags that had major recalls too. They should’ve deployed on a head on collision. My insurance didn’t total my car but I have proof that the entire frame was bent from the accident and my entire front headlight, fender and bumper are smashed in and wires for my transmission were severed. I still haven't settled this claim yet. I’m considering getting a lawyer about it.
Jun 13, 2023
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING
1 complaint
The contact owns 2014 Volkswagen Passat. The contact stated that puddles of oil could be found on the ground after parking the vehicle. The contact also stated that while making a turn in either direction the vehicle would wobble causing him to lose control of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the tread in the driver’s and passenger’s side front tires were wearing excessively. The contact stated that the front tires had been replaced multiple times; however, the failure persisted. The contact had taken the vehicle to the dealer on multiple occasions; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 32,103.
Sep 30, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
BACK UP CAMERA, RADIO DO NOT WORK ON A REGULAR BASIS. HAPPENED A COUPLE OF TIMES IN THE FIRST YEAR BUT THOUGHT IT WAS JUST A WEIRD BLIP. BLUE TOOTH DISABLES MY ABILITY TO MAKE OR RECEIVE A CALL WHILE IN THE CAR. RADIO CUTS OFF OR NEVER COMES ON WHILE DRIVING OR STATIONARY. TELEPHONE VOICE COMMAND IS STUCK IN FOREIGN LANGUAGE AND EVEN DEALER COULDN'T GET IT TO CHANGE BACK TO ENGLISH COMMANDS. DRIVERS DOOR LOCK STICKS AND WON'T OPEN FROM OUTSIDE AND SOMETIMES INSIDE. NEED TO GET OUT ON PASSENGER SIDE. SOMETIMES GETTING IN I HAVE TO GO TO PASSENGER SIDE AND CAN OPEN FROM INSIDE. DAYS CAN PASS AND THINGS WORK OK AND THEN OUT OF NO WHERE, THEY DON'T WORK?? MAYBE ELECTRICAL OR SOFTWARE ISSUE??
Sep 14, 2020
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
THE HEATER CORE IN THESE CARS ARE HORRIBLE I'VE HAD MIND REPLACED 3 TIMES AND I HAVE TO GET ANOTHER HEATER CORE AND MY CAR FLOOR IS FULL OFF WATER AND IT KEEPS LEAKING AND THE WAY THE SOUND WHEN YOUR TAKING OFF I NOTICED THAT SOUND LIKE A MINI WEED EATER WHEN YOU PRESS ON THE GAS
Mar 24, 2020
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
THE PROBLEM BELOW WAS FIRST EXPERIENCED WHEN THE CAR WAS STATIONARY ON A CITY STREET. THE DRIVER DOOR FAILS TO OPEN AFTER BEING EXPOSED TO COLD TEMPERATURES OF ABOUT 32F OR LESS. THE EXTERIOR HANDLE BEHAVES AS USUAL, BUT DOES NOT DISENGAGE THE LATCH LOCATED IN THE DOOR JAM. DURING THESE EPISODES, THE INTERIOR HANDLE HAS A UNNATURAL AMOUNT OF RESISTANCE, SO MUCH SO THAT THE OPERATOR WILL CEASE PULLING ON THE HANDLE IN FEAR OF DAMAGING THE COMPONENTS. SOMETIMES THE DOOR WILL REGAIN IT'S NORMAL OPERATION AFTER PRESSING THE LOCK AND UNLOCK BUTTON MULTIPLE TIMES ON THE INTERIOR DRIVERS SIDE PANEL. LOCKING AND UNLOCKING THE CAR FROM THE PASSENGER'S PANEL WILL NOT YIELD THE SAME RESULTS. WHEN IT'S EXECUTED FROM THE PASSENGER PANEL, THE DRIVERS DOOR LOCK DOES NOT AUDIBLY ENGAGE AND DISENGAGE. PLEASE NOTE, EVEN AFTER MANAGING TO OPEN THE DOOR AT THE BEGINNING OF A TRIP, DOES NOT MEAN IT WILL OPEN WHEN YOU ARRIVE AT YOUR DESTINATION. I'VE EXPERIENCE THIS MULTIPLE TIMES WHEN DEPARTING MY PLACE OF RESIDENCE (DID NOT LEAVE UNTIL THE DOOR WAS 'FIXED') AND THEN ARRIVING AT WORK. THIS ISSUE IS WELL KNOWN IN THE MORE RECENT MODELS OF VOLKSWAGEN PASSATS AS SEARCH ENGINES YIELD A MULTITUDE OF RESULTS. IT WAS FIRST NOTICED IN THE EARLY MONTHS OF 2019, DID NOT PERSIST OVER THE SUMMER, AND BEGAN AGAIN IN NOVEMBER OF 2019.
Dec 03, 2019
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
THE ISSUE WITH MY VEHICLE HAS BEEN AN ONGOING THING SINCE I PURCHASED IT IT IS NOW PAID FOR EVEN UNDER WARRANTY IT WAS MISDIAGNOSED THE BRAKING SYSTEM PULSATES AND I WAS TOLD THAT WAS NORMAL BECAUSE THEY HAD JUST CHANGE THE BRAKES AND THEN NOW THE DASHBOARD LIGHTS UP LIKE A CHRISTMAS TREE IT TELLS ME THAT THE THERE'S A FEW THE STEERING WHEEL LIGHTS UP THE AIRBAG LIGHTS UP THE ROAD CONDITION LIGHTS UP AND THEN I WOULD TURN THE CAR OFF A PULSATES WHEN I'M BREAKING AT 60 MILES AN HOUR OR 70 MILES AN HOUR. I'VE TAKEN THE VEHICLE BACK TO THE DEALERSHIP AND AS WAS THERE ANY RECALLS AND THE ONLY RECALL WAS SOMETHING I HAD TO DO NOTHING WITH THE THE VEHICLE ISSUES THEY DO NOT SEEM VOLKSWAGEN DOES NOT SEEM TO FIND THESE ISSUES THAT I'M READING IN PREVIOUS MESSAGES AN ISSUE BUT IT'S OUR SAFETY SO I'M VERY CONCERNED ABOUT EVEN PURCHASING ANOTHER VOLKSWAGEN.
Nov 25, 2019
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
I EXPERIENCING A FUEL DISTRIBUTION ISSUE. IT APPEARS TO BE FUEL INJECTION SYSTEM. MY CAR SPUTTERS AND MISFIRES WHILE DRIVING. THE ENGINE READINGS ARE CONSTANTLY CHANGING. THE ENGINE IDLES HIGH WHILE IT IS STATIONARY. WHEN I ACCELERATE TO GO UP A HILL OR INCLINE MY CAR SPUTTERS UNCONTROLLABLY. I HAVE REPLACED THE SPARK PLUGS AND NUMBER OF OTHER PARTS BUT THE PROBLEM PERSISTS.
Sep 09, 2019
ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
1 complaint
IN AUGUST OF 2017, MY AIRBAG LIGHT CAME ON AND MY HORN STOPPED WORKING. THERE WAS ALSO A CLICKING SOUND WHEN TURNING THE STEERING WHEEL. I TOOK THE VEHICLE TO VOLKSWAGEN AND WAS INFORMED THAT THE CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. AFTER CONDUCTING SOME RESEARCH, I FOUND THAT OTHER 2014 PASSATS HAD BEEN RECALLED FOR THE SAME EXACT ISSUE. MY VIN WAS NOT COVERED UNDER THE RECALL, AND SO I HAD TO PAY OUT OF POCKET FOR A NEW CLOCK SPRING. I BELIEVE THAT THE VOLKSWAGEN RECALL WAS NOT BROAD ENOUGH TO COVER ALL VEHICLES AFFECTED. I REPORTED THIS TO THE NHTSA AT THE TIME OF THE INCIDENT. HOWEVER, ABOUT 6 MONTHS LATER, MY VEHICLE BEGAN HAVING THE SAME ISSUES. I WAS INFORMED THAT THE SECOND CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. BECAUSE THE PART WAS NEW, VOLKSWAGEN COVERED THE REPAIRS. I DID NOT REPORT THIS SECOND OCCURRENCE OF CLOCK SPRING FAILURE AT THE TIME. I AM REPORTING THE RE-OCCURRENCE OF THE CLOCK SPRING FAILURE NOW, AS I STILL HOPE THE INITIAL RECALL WILL BE EXPANDED AND THAT I WILL GET REFUNDED FROM REPLACING IT THE FIRST TIME. I HOPE THIS ADDITIONAL INFORMATION CAN HELP WITH ANY ONGOING INVESTIGATIONS. I AM PROVIDING DOCUMENTATION OF BOTH INSTANCES OF CLOCK SPRING FAILURE IN MY 2014 PASSAT.
Jul 30, 2019
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING, THE VEHICLE STARTED TO JERK, THE RPMS DECREASED, AND THE VEHICLE DECELERATED. ALSO, THE CHECK ENGINE, EPC, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OURISMAN VOLKSWAGEN OF WALDORF (LOCATED AT 2282 CRAIN HWY, WALDORF, MD 20601, (301) 843-1234) WHERE IT WAS DIAGNOSED THAT THE CONNECTION FROM THE FUEL PUMP DETACHED AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURES RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Apr 08, 2019
AIR BAGS,STRUCTURE,FUEL/PROPULSION SYSTEM
1 complaint
I GOT IN AN ACCIDENT ON THE INTERSTATE BACK IN THE SUMMER OF 2017.. I HIT A DEER GOING 70 MPH. AIRBAGS WENT OFF AND THE BODY OF MY CAR WAS OBVIOUSLY DAMAGED. AFTER THAT MY CAR HAS HAD OIL LEAKS, BREAK ISSUES, "AIR BAG ERRORS", AND WAY MORE TO LIST.
Feb 10, 2019
UNKNOWN OR OTHER,SERVICE BRAKES,ENGINE
1 complaint
TRANSMISSION LEAK COOLANT LEAK ENGINE LIGHT AND BRAKES RADIATOR LEAK
Feb 05, 2019
STEERING,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY STEERING WHEEL WAS AFFECTED, NO HORN, LOSS OF AIR BAGS, LOCKED TRUNK. WAS DIAGNOSED WITH CLOCK SPRING PROBLEM (PREVIOUSLY REPORTED). THESE PROBLEMS SEEMED TO APPEAR RANDOMLY AND NOT ALL AT ONCE. IS UNDER YOUR FORCED RECALL, BUT WAS ALLOWED TO EXCLUDE CERTAIN VEHICLES??? HAD TO FIX IT FOR AROUND $500. NOT PREVIOUSLY REPORTED--ON THE WAY HOME--I NO LONGER HAD A CRUISE CONTROL. VW CHARGED ME $143.50 JUST TO DIAGNOSE IT AND TELL ME IT WOULD COST $720.97 TO REPLACE IT. I HAVE ALREADY REPLACED THE AIR BAG. ALSO,LAST YEAR MY CAR STARTED SPONTANEOUSLY LOCKING AND RELOCKTING MY CAR WHILE DRIVING.. I TOOK IT TO VW. THEY SAID IT NEEDED REPLACING (WITHOUT DIAGNOSIS). THEY COULDN'T WORK ME IN SO I LEFT. THE PROBLEM JUST DISAPPEARED ???
Nov 13, 2018
STEERING,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
CLOCK SPRING FAILURE. CLICKING IN STEERING WHEEL WHILE TURNING CAR, AIR BAG ERROR LIGHT CAME ON AND NONE OF THE CONTROLS ON THE STEERING WHEEL WORK.
Oct 21, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
I OWN A 2014 VW PASSAT. ALL OF THE FUNCTIONS ON MY THE STEERING WHEEL WHEN DEAD AND THE AIRBAG LIGHT CAME ON. THE VEHICLE WAS STATIONARY WHEN THE ISSUE WAS FIRST DISCOVERED. I HAD JUST STARTED THE CAR. AFTER BRINGING THE CAR TO A DEALERSHIP TO HAVE IT DIAGNOSED, IT WAS DIAGNOSED AS A FAULTY CLOCK SPRING. THE REPLACEMENT COST IS $637 AND THE CLOSEST DEALER IS 45 MILES AWAY. THIS IS A SAFETY HAZARD AS THE AIR BAG, HORN AND OTHER STEERING WHEEL FEATURES DO NOT WORK. AFTER RESEARCHING I'VE COME TO REALIZE THERE ARE THOUSANDS OF VEHICLES EFFECTED BY THIS AND NO RECALL.
Oct 17, 2018
SEAT BELTS,STRUCTURE
1 complaint
WOLFSBURG EDITION. IN FEB 2018 AT 40,000 MILES THE PASSENGER SEATBELT FAILED AND NEEDED TO BE REPLACED. THE REAR DOOR LATCH ALSO FAILED AND NEEDED TO BE REPLACED AT THE SAME TIME. NOW AT JUNE 29, 2018 AT 46,000 MILES THE DRIVER SIDE SEATBELT HAS FAILED AND WILL NEED TO BE REPLACED. THE AIRBAG RECALL WAS COMPLETED AT 40,000 MILES ALSO. SAFETY EQUIPMENT SHOULD BE DESIGNED TO LAST AND THESE SEATBELTS HAVE ALREADY FAILED THROUGHOUT THE CAR.
Jun 29, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
CAR KEEPS RANDOMLY SHUTTING OFF. LOSES POWER WHILE IDLING AND DIFFICULT TO START. WILL LOSE POWER AND CUT OFF ALSO WHILE DRIVING. CHECK ENGINE LIGHT WILL NOT STAY ON OR COME ON.
Apr 29, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
FIRST OFF, THE BREAD STARTED GIVING ME TROUBLE A COUPLE WEEKS AFTER PURCHASING THE VEHICLE. WHEN I TOOK THE VEHICLE IN TO HAVE IT CHECKED OUT VW OF THE WOODLANDS EXCLAIMED THAT THERE WAS NO ISSUE AND THAT THE BRAKE PADS HAD A FEW ROCKS IN BETWEEN THEM. AS THE WEEKS PASSED THE ISSUE GRADUALLY GOT WORST AND I COULD FEEL THE BRAKES GRIND WHEN I PROCEEDED TO COME TO A STOP. NOW THE BRAKES ARE COMPLETELY JACKED UP AND I WILL HAVE TO PAY OUT OF POCKET TO HAVE THEM REPAIRED. MY SECOND PROBLEM IS THE ELECTRICAL ISSUE THAT I'VE ENCOUNTERED. THIS DATES BACK TO AT LEAST 3 WEEKS AFTER BUYING THE CAR. I REPORTED THE PROBLEM TO THEM AND HAVE EVEN TAKEN THE VEHICLE IN TO HAVE IT CHECKED OUT, BUT YET AGAIN I WAS GIVEN AN EXCUSE. "YOUR ALTERNATOR NEEDS TO BE CHANGED!" I WAS TOLD. I COULDN'T UNDERSTAND WHY THE ALTERNATOR WAS PREPARING TO GO OUT AFTER ONLY HAVING THE CAR FOR 5 MONTHS. BUT THAT WAS NOT THE FIXTURE OF MY PROBLEM. THE DASH BOARD LIKES COME ON AND GOES OFF REPEATEDLY IVER TIME AND I HAVE BEEN TAKING A PICTURE EACH TIME IT HAPPENS FOR MY DOCUMENTATION. IT'S VERY UNPROFESSIONAL WHAT GOES ON WITH THESE CAR DEALERSHIPS AND HOW THEY GET OVER ON PEOPLE. THIS 2014 VOLKSWAGEN PASSAT IS A BUST AND SHOULD BE RECALLED.
Mar 29, 2018
STEERING,EXTERIOR LIGHTING,AIR BAGS
1 complaint
I WAS TURNING RIGHT AT A SPEED OF 30 WHEN I HEARD A LOUD POP SOUND AND THE AIR BAG LIGHT WENT ON AND ALL COMPONENTS ON STEERING WHEEL STOPPED WORKING. THE HORN DOES NOT WORK EITHER. I BROUGHT CAR TO VW DEALER THE SAME DAY AND THEY RAN A DIAGNOSTIC TEST AND SAID I NEED A NEW CLOCKSPRING. I HAVE HEARD MANY PASSATS HAVE THIS ISSUE BUT MY CARS VIN WAS NOT ON THE RECALL LIST. IT'S A SAFETY HAZARD. NOW I HAVE A CAR WITH A BROKEN CLOCKSPRING. AMONGST MANY OTHER VW OWNERS. PLEASE HELP US
Jan 18, 2018
STEERING,AIR BAGS,STRUCTURE
1 complaint
I HAVE A RECALLED TAKATA AIR BAG IN MY VEHICLKE. I DODGED A DOG IN THE ROAD AND HIT THE GUARD RAIL WHERE IT IS BURIED IN THE GROUND. MY PASSET TRAVELED 15-20 FEET UP THE GAURD RAIL. THE CAR WAS VERY DAMAGED AND MY AIR BAG DID NOT DEPLOY. THE STATE PATROLMAN AND THE TOW TRUCK WERE CONFUSED WHY THE AIRBAG DIDN'T DEPLOY. I WAS IN MOTION ABOUT 75 FT FROM WHERE I TURNED LEFT ONTO THE JHWY 96. THE SPEED LIMIT IS 45MPH. I AS GOING ABOUT 20 MPH. I TURNED FROM A COUNTY STREET ONTO CO 96.
Nov 20, 2017
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
THE CAR'S TRANSMISSION IS LISTED AS "AUTOMATIC", HOWEVER IT JERKS ON SLOW SPEEDS AND SLOWING DOWN. THIS PERFORMANCE IS DESCRIBED IN THE DSG DIAGRAM FROM THE AUTOMOTIVE TECHNOLOGY WEB SITE. IT ALSO APPEARS THAT THIS MANUFACTURER (VW) WAS THE FIRST TO DESIGN THIS AN AUTOMATED MANUAL TRANSMISSION, IT WAS NOT APPROVED BY THE NHSTA. THIS TRANSMISSION SHOULD NOT BE CLASSIFIED AND THEN CERTIFIED AS AUTOMATIC. THE BUYING PUBLIC SHOULD BE NOTIFIED IF THEIR VEHICLE HAS THIS ALTERNATE TRANSMISSION. THE JERK AND LURCH OF THE VEHICLE IS PROBLEMATIC IF THE DRIVER LOSES CONTROL AT THE EVENT THAT THE TRANSMISSION IS ACTUALLY AT FAULT. THERE IS NO GRIND IN THE GEARS LIKE A TRADITIONAL AUTOMATIC TO INDICATE MALFUNCTION. THIS OCCURS AT EVERY START, STOP WHICH MAKES IT THE REGULAR PERFORMANCE FOR THE VEHICLE, BUT HOW DOES THE OWNER KNOW WHEN THINGS ARE NOT. OCCURS STOPPING AT LIGHTS. FOLLOWING IN SLOW TRAFFIC. DRIVING UP HILL. PARKING.
Sep 23, 2017
STEERING,AIR BAGS,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. UPON STARTING THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. ON OTHER OCCASIONS, THE STEERING WHEEL CLICKED WHEN TURNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO SAVANNAH VOLKSWAGEN (50 EISENHOWER DR, SAVANNAH, GA 31406) WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Aug 29, 2017
STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
I DRIVE A MANUAL TRANSMISSION. I HAVE A 3 YEAR OLD CAR WITH 30, 000 MILES ON IT. THE TRANSMISSION JAMMED WHILE THE CAR WAS ON THE HIGHWAY. IT WAS DUE TO A CLUTCH THAT HAD BROKEN INTO PIECES AND NEEDED REPLACEMENT. AS A SEASONED DRIVER OF MANUAL CARS, HAVING DRIVEN ONES WITH >100, 000 MILES ON THEM I HAVE NEVER FACED SUCH A DANGEROUS AND UNEXPECTED DISINTEGRATION OF THE CLUTCH IN A CAR THAT HAS ONLY 30, 000 MILES ON IT. KEEPING IN MIND THE KIND OF TAMPERING AND MISHANDLING THAT IT WOULD NEED TO BREAK A CLUTCH I COMPLAINED TO VW ABOUT THIS AND THEY HAVE DONE NOTHING TO HELP. INSTEAD I AM LEFT WITH A HEFT BILL TO PAY FOR THE REPAIRS, AND, WILL PROBABLY NEED TO BUY A NEW CAR ANYWAY AS I WOULD NOT ENDANGER MY LIFE AND THAT OF MY CHILDREN DRIVING A CAR WITH SOME SERIOUS ENGINEERING AND/DESIGN ISSUES THAT VW WILL NOT TAKE RESPONSIBILITY FOR. THE CAR ALSO HAS ELECTRICAL ISSUES WHICH I INFORMED VW ABOUT; THE PARKED CAR WITH THE PARKING BREAKS ON WHILE TURNED OFF ROLLS OFF ON THE MOST GRADUAL SLOPES AND ONTO THE STREET.
Apr 26, 2017
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
STOPPED AT INTERSECTION AT GREEN LIGHT IDLING WHEN I WENT TO PUT ON THE GAS THE CAR STALLED. RESTARTED THE CAR AND WOULD NOT WORK. STUCK IN MIDDLE OF THE ROAD WITH POTENTIAL OF CAUSING OTHER ACCIDENTS. VW SAID THE PROBLEM WAS DUE TO AN UPDATE AND AFTER AN UPDATE WAS DONE THAT I HAD TO PAY OUT OF POCKET FOR THE CAR WAS FIXED.
Feb 08, 2017
FUEL SYSTEM, DIESEL
1 complaint
THE CAR STALLED WHILE I WAS DRIVING APPROXIMATELY 25MPH AND THEN WOULD NOT START. UPON INSPECTION, VW INFORMED ME THAT THERE WERE METAL FLAKES IN THE FUEL SYSTEM REQUIRING A COMPLETE REPLACEMENT OF THE FUEL SYSTEM AT A COST OF $7500. *TR
Jan 24, 2017
STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES
1 complaint
TWICE, ON MAY 12 AND ON OCTOBER 22, WHILE IN A PARKING LOT AND PULLING INTO A VERTICAL PARKING SPOT AT VERY LOW SPEED, I TAPPED THE ACCELERATOR, AND SUDDENLY THE CAR RAPIDLY SPED UP. I WAS UNABLE TO STOP IT WITH THE BRAKE PEDAL, AND I HIT A BRICK PLANTER THE FIRST TIME IT HAPPENED, AND I HIT THE POST HOLDING UP THE FRONT OF A BUILDING THE SECOND TIME. THE BRAKE PEDAL ON THE PASSAT IS APPROXIMATELY 3" WIDE AND LOCATED ONLY AN INCH OR SO FROM THE ACCELERATOR. IT IS POSSIBLE THAT I HIT BOTH PEDALS WHILE TRYING TO STOP THE VEHICLE, BUT THAT DOES NOT EXPLAIN THE SUDDEN ACCELERATION THAT CAUSED THE CAR TO JUMP THE CURB AND HIT THE PLANTER AND THE BUILDING. FRIGHTENING SITUATION. I WASN'T INJURED THE FIRST TIME BUT WAS FAIRLY WELL SHAKEN UP THE SECOND. THE BODY SHOP SAID THE DAMAGE TO THE VEHICLE WAS ALMOST EXACTLY THE SAME EACH TIME. I TOOK THE CAR TO T HE VW DEALER AFTER THE FIRST ACCIDENT, BUT THEY SAID THERE WAS NOTHING WRONG.
Nov 06, 2016
AIR BAGS,SEAT BELTS,STRUCTURE
1 complaint
TAKATA RECALL: VW TRAVELING IN RIGHT MOST LANE OF 4 LANE CITY STREET WHEN VEHICLE IN OPPOSING LANE MADE AN ILLEGAL LEFT ON TURN IN FRONT OF THE VEHICLE TO THE LEFT OF VW. VW IMPACTED TURNING VEHICLE IN MIDDLE OF PASSENGER SIDE. ACCIDENT REPORT ATTACHED. DEPLOYMENT OF DRIVER/STEERING WHEEL AIRBAG RESULTED IN SEVER GASH TO DRIVER'S LEFT HAND - PHOTOS ATTACHED.
Nov 05, 2016
AIR BAGS,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TAKATA RECALL - VW STILL DOES NOT HAVE PARTS TO REPLACE THE TAKATA AIRBAGS.
Sep 01, 2016
FUEL SYSTEM, GASOLINE,AIR BAGS
1 complaint
2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL LINE ODORS AND AIRBAG RECALL ISSUES. *SMD THE CONSUMER RECEIVED A RECALL LETTER REGARDING A FUEL PROBLEM, TWO WEEKS LATER. ALSO, THE PARTS FOR THE AIR BAG WERE NOT AVAILABLE. *JB
Jun 13, 2016
AIR BAGS,SEAT BELTS
1 complaint
TAKATA INFLATORS, AIRBAG INFLATED ON IT'S OWN WHILE TURNING LEFT INTO A PARKING LOT AND CAUSED MY WIFE TO LOOSE CONTROL AND HIT A STATIONARY OBJECT-SIGN POLE CAUSING MAJOR DAMAGE ($8,000) TO THIS VEHICLE. VEHICLE IN REPAIR FACILITY FOR ALMOST 2 MONTHS AWAITING REPLACEMENT AIRBAG AND SEATBELT PART FROM VW. AIRBAG INFLATED AND SEATBELT LOCKED UP ON PASSENGER SIDE.
Apr 30, 2016
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
BACKUP CAMERA/NAVIGATION/RADIO SYSTEM SYSTEM DOES NOT WORKING IN A CONSISTENT MANNER (CAMERA WORKS WHEN IT WANTS TO-BIG SAFETY CONCERN, SCREEN GOES BLANK, ETC.). RADIO/NAVIGATION CONTROLS ARE INOPERABLE AT RANDOM OCCASIONS WHILE VEHICLE IS IN MOTION OR EVEN AT A STOP POSITION. RADIO SCREEN GOES BLANK EVEN IF RADIO IS ON AND USER IS UNABLE TO CONTROL IT FOR UP TO A FEW MINUTES. ON 2 OCCASIONS, EVEN AFTER TURNING THE ENTIRE CAR ON AND OFF MULTIPLE TIMES THE RADIO WAS ON BUT ALL CONTROLS WERE INOPERABLE AND UNABLE TO TURN OFF. EVENTUALLY THE SYSTEM BECAME OPERABLE A FEW MINUTES LATER. SAFETY ISSUE HAS BEEN DISCUSSED WITH VW DEALER AND THEY STATED VW KNOWS ABOUT ALL THE OWNER INQUIRIES INTO THIS ISSUE BUT IT HAS YET TO MAKE A RECALL. MY CONCERN IS THAT BACKUP CAMERA DOES NOT WORK AS IT SHOULD AND THEREFORE THE SAFETY FEATURE THAT THE VEHICLE CAME WITH DOES NOT FUNCTION PROPERLY. THIS CAUSES THE DRIVER TO GO IN REVERSE WITH ONLY THE HELP OF MIRRORS. IF SAFETY EQUIPMENT DOES NOT WORK PROPERLY THEN IT SHOULD BE REPLACED. SECOND, WHEN THE SYSTEM CONTROLS MALFUNCTION THE VOLUME AND ON/OFF BUTTONS CANNOT BE USED AND THEREFORE DRIVER IS LEFT FOCUSING ON HOW TO FIX THIS ISSUE NOT ON KEEPING THEIR EYES ON THE ROAD. AS PER MY DISCUSSION BOTH WITH THE DEALERSHIP SERVICE DEPARTMENT AND THE CUSTOMER SERVICE AT CORPORATE OFFICE, THEY ADMITTED TO THE RECURRING ISSUE FOR MANY VW OWNERS BUT SAID IT HAD NOT BECOME A BIG ENOUGH ISSUE OR SAFETY CONCERN SO THERE WAS NOT RECALL. MY QUESTION IS IF SYSTEM (BACKUP CAMERA/RADIO/NAVIGATION) IS ALREADY A DOCUMENTED ISSUE FOR MANY OWNERS AND DOES NOT ALLOW A SAFETY FEATURE TO WORK PROPERLY (BACKUP CAMERA) OR CAN CAUSE A DISTRACTION FOR A VEHICLE OPERATOR THEN WHY IS NOT A RECALL. I PURCHASED A BRAND NEW VEHICLE WITH THE EXPECTATION THAT ALL EQUIPMENT WOULD WORK AS DESCRIBED.
Feb 19, 2016
STEERING,EQUIPMENT
1 complaint
2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION AND REQUESTS A BUY BACK OF VEHICLE. *SMD THE CONSUMER STATED THE FIRST STEERING MALFUNCTION OCCURRED ON OCTOBER 8, 2014, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE WHICH RESULTED IN HER AND ANOTHER VEHICLE RUNNING OFF THE ROAD. THE DEALER INFORMED THE CONSUMER THE ISSUE WAS DUE TO CORRODED WIRES IN THE STEERING BOX, A COMPUTER UPDATE WAS NEEDED AND IT WAS DUE TO NORMAL WEAR AND TEAR. ON OCTOBER 22, 2014, THE STEERING WHEEL MALFUNCTIONED OCCURRED AGAIN AND SHE ALMOST HIT A PARKED VEHICLE AND A LIGHT POLE. THE DEALER REPLACED THE POWER STEERING RACK AND HARNESS. ON NOVEMBER 6, 2014, THE STEERING WHEEL MALFUNCTION AGAIN. HOWEVER, THE DEALER WAS UNABLE TO FIND A PROBLEM AFTER HAVING THE VEHICLE FOR A WEEK. THE INCIDENT HAPPENED AGAIN ON DECEMBER 18, 2014. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG. THE AMPLIFIER AND RADIO WERE REPLACED. *JB
Mar 10, 2015
VISIBILITY,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT THAT SCARED THAT[XXX] OUT MY FAMILY AND ME. VOLKSWAGEN DOES NOT WANT TO PAY FOR THE REPAIR BECAUSE AN OUTSIDE SOURCE HIT IT. FIRST THERE WAS NO CARS IN FRONT OF ME AT LEAST FOR 200 METERS. SECOND IT LOOKS LIKE THE GLASS PUSHED OUT FROM THE INSIDE OUT. I ASKED IF THEY HAD ANY PROOF AND TOLD ME THAT THE GLASS WAS PUSHED OUT AND THAT SOMETHING HAD TO HIT IT. THEY ARE WILLING TO PAY HALF THE COST BUT I BELIEVE THEY DON'T WANT TO PAY THE FULL COST BECAUSE THEY DON'T WANT ADMIT TO FAULT. IF A SUNROOF JUST DOES NOT EXPLODE, WHY ON YOU TUBE A CAMERA CAUGHT VOLKSWAGEN EXPLODING SUNROOF. VW JUST DOES NOT WANT TO REPORT PROBLEMS BECAUSE OF RECALLS. I WOULD LIKE SOMEONE FROM YOUR AGENCY INVESTIGATE, I HAVE NOT YET ORDERED THEM TIP FIX THE SUNROOF. IT'S AT THE DEALER IN UNION, NJ IF ARE WILLING TO INSPECT. THERE IS NO SCUFF MARK FROM AN OBJECT HITTING IT. I AM 99.9 SURE NOTHING HIT THE SUNROOF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Feb 02, 2015
EQUIPMENT
1 complaint
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE GLOBAL POSITIONING SYSTEM FAILED TO PROVIDE ACCURATE DIRECTIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. UPDATED 4/6/15*CN THE CONSUMER STATED THE GPS DIRECTED HER INTO ONCOMING TRAFFIC. THE GPS CONSTANTLY GAVE OUT INCORRECT INFORMATION. UPDATED 07/07/15*JB
Jan 20, 2015
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
1 complaint
2014 VOLKSWAGEN PASSAT. CRUISE CONTROL FAILED TO TURN OFF AND THE BRAKES FAILED TO ACTIVATE, CAUSING THE VEHICLE TO JUMP A CURB AND RUN OFF THE ROAD, INJURING THE CONSUMERS WIFE. *TA
Dec 16, 2014
SUSPENSION,VISIBILITY/WIPER
1 complaint
AFTER OWNING THE VEHICLE FOR APPROXIMATELY A WEEK I REALIZED WHAT I THOUGHT WAS A SLIGHT INCONVENIENCE TURNS OUT TO BE A MAJOR VISIBILITY ISSUE. I HAD NOTICED SHORTLY AFTER PURCHASING THE VEHICLE THAT IN CONGESTED TRAFFIC THE INTERIOR REARVIEW MIRROR CAUSES BLIND SPOTS. AT FIRST I NOTICED THAT THIS WAS BLOCKING THE UPPER SECTIONS OF MOST SEDAN TYPE VEHICLES. HOWEVER ON THE DATE IN QUESTION I WAS IN MAJOR TRAFFIC THERE WAS A DELIVERY TRUCK WITH A HIGHER ROAD CLEARANCE. THIS VEHICLE BEGAN MOVING LEFT INTO MY LANE. THAT IS WHEN I NOTICED THAT THE INTERIOR REAR VIEW MIRROR WAS BLOCKING MY ABILITY TO SEE THE TAIL LIGHTS AND TURN SIGNAL LIGHTS ON THE REAR OF THE DELIVERY TRUCK. AFTER NOTICING THIS ISSUE I TOOK GREATER CONCERN WHEN DRIVING AND LOOKING AT THE VISIBILITY. THEN ON THE 27TH WHILE DRIVING TO A LOCAL PARK THE INTERIOR REAR VIEW MIRROR ONLY ALLOWED ME TO SEE ABOUT A SMALL PORTION OF THEIR LOWER TORSO. THE CYCLIST WAS IN THE BIKE LANE JUST OFF MY FRONT PASSENGER TIRE. THIS WAS STILL THE ISSUE WHEN THE CYCLIST WAS SLIGHTLY AHEAD OF MY CAR. IF THE CYCLIST HAD SIGNALED HE WAS MERGING INTO MY LANE FOR THE UPCOMING INTERSECTION I WOULD NOT HAVE BEEN ABLE TO SEE THE HAND SIGNAL. LUCKILY BECAUSE I KNOW THERE IS A BLIND SPOT BASICALLY IN FRONT MY CAR I WAS ABLE TO AVOID ANY INCIDENT. THESE ISSUES WOULD NORMALLY NOT BE AN ISSUE AS MOST REAR VIEW MIRRORS HAVE BOTH THE ABILITY TO TILT (UP, DOWN, LEFT, RIGHT) HOWEVER ALSO CAN BE MOVED AROUND TWO INCHES UPWARD, DOWNWARD , LEFT AND RIGHT. THIS IS DUE TO THE BALL JOINTS AT BOTH THE UPPER AND LOWER (BASE) OF THE INTERIOR REAR VIEW MIRROR. HOWEVER ON A NUMBER OF VW VEHICLES THEY DO NOT HAVE THE LOWER (BASE) BALL JOINT. THUS I AM UNABLE TO POSITION THE INTERNAL REARVIEW MIRROR TO AN APPROPRIATE LOCATION. HOPEFULLY I CAN HAVE THIS RESOLVED BEFORE AN ACCIDENT OCCURS. *TR
Oct 29, 2014
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY
1 complaint
SINCE PURCHASED WE HAVE FOUND THE RNS-510 RADIO NAVIGATION ASYSTEM TO BE A DANGEROUS ITEM THAT VOLKSWAGEN HAS KNOWN ABOUT FOR A NUMBER OF YEARS. THEIR TECH TIPS NUMBER, TT 91-13-01 DATED 2/8/2013, UPDATED ON 5/9/2014 BASICALLY TELLS THE CAR OWNER TO JUST LIVE WITH IT. I THINK NOT SINCE IT IS DANGEROUS AND LIFE THREATENING. IN SPEAKING WITH VW TECHS AT A NUMBER OF DEALERSHIPS I HAVE BEEN TOLD THIS SYSTEM IS , "CRAP', "SUCKS", " IS UNDERPOWERED", "HAS BEEN A PROBLEM SINCE IT WAS INTRODUCED", "IS A PAIN IN THE [XXX]", "WILL NEVER WORK RIGHT BECAUSE IT IS UNDERPOWERED". MY WIFE IS AFRAID TO DRIVE IT BECAUSE OF CONCERNS WITH THE AFOREMENTIONED RADIO NAVIGATION SYSTEM. WHEN PUTTING THE VEHICLE IN REVERSE AND WAITING FROM 3-7 SECONDS THE REARVIEW CAMERA SHOWS A PICTURE.WHEN PLACED IN DRIVE THE REARVIEW CAMERA STAYS ON THE SCREEN FOR AROUND 8-9 SECONDS. MY WIFE HAS FOUND THIS DISTRACTING AND DANGEROUS IN MOVING FORWARD BUT HAVING A REAR VIEW STILL VISIBLE ON THE SCREEN TAKING THE DRIVERS ATTENTION FROM CONCENTRATING ON THE ROAD AHEAD. THE RADIO TOUCH SCREEN IS ALSO A PROBLEM THAT AT TIMES REQUIRES MULTIPLE TOUCHES TO GET A CHANNEL CHANGE, AGAIN A DISTRACTION TO THE DRIVE. NOW THE NAVIGATION SYSTEM IN THIS UNIT ALSO IS A PAIN. WHEN MY WIFE WOULD USE THE NAVIGATION SYSTEM THE MAP WOULD FREEZE UP ON THE ORIGINAL STREETS AND NOT PROGRESS AS SHE WENT FORWARD. I TRIED ALL OF THESE THINGS AND AGREE COMPLETELY. THIS UNIT IS GARBAGE THAT IS A BIG DISTRACTION THAT VW HAS KNOWN ABOUT SINCE THE RNS-510 WAS FIRST INTRODUCED. THE RNS-510 CAME IN MY PASSAT SEL PREMIUM WHICH IS SUPPOSED TO BE THE TOP END PASSAT. ONE WOULD THINK THAT SUCH A VEHICLE WOULD CONTAIN A UNIT THAT WOULD FUNCTION IN A SAFE MANNER. I THINK THIS IS THE TYPE OF DEFECTIVE PART THAT SHOULD REQUIRE A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Aug 17, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
THE LAMP FOR SIDELIGHTS FRONT RIGHT WAS DEFECT. *TR
Aug 15, 2014
STEERING,ELECTRICAL SYSTEM
1 complaint
I WAS DRIVING ABOUT 40MPH WHEN A CAR TRIED TO MERGE INTO MY LANE. I TRIED TO BLOW THE HORN AND THE HORN FAILED TO WORK. THIS HAS HAPPENED SEVERAL TIMES BUT NOT AT A POINT WHERE I HAVE BEEN THIS CLOSE TO BEING CRASHED INTO. WHEN THIS HAPPENS, THE CHANGE TRACK AND VOLUME BUTTONS DO NOT WORK, AS WELL AS THE HANDS FREE CALLING BUTTON. IT'S LIKE THE WHOLE STEERING WHEEL GOES DEAD. *TR
Apr 10, 2014
Frequently Asked Questions
How many problems does the 2014 VOLKSWAGEN Passat have?
The 2014 VOLKSWAGEN Passat currently has 586 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2014 VOLKSWAGEN Passat?
The most common problems reported for the 2014 VOLKSWAGEN Passat are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2014 VOLKSWAGEN Passat problem data come from?
All problem and complaint data for the 2014 VOLKSWAGEN Passat comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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