2004 VOLKSWAGEN Phaeton Problems

Complaints Reported

Complaints by Component

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

TRUNK EMERGENCY ESCAPE/ENTRAPMENT PREVENTION HANDLE NOT WORKING DUE TO DEFECTIVE TRUNK WIRING HARNESS. ONLY APPLIES TO VEHICLES WITH AUTOMATIC TRUNK.

Mar 19, 2017

STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN

1 complaint

2004 VOLKSWAGEN PHAETON WITH FAULTY TORQUE CONVERTER. *KB THE CONSUMER STATED HE HAD TO PAY FOR A $3,00 DOLLAR REPAIR ON THE DRIVER'S SIDE FENDER WHICH WAS CAUSED BY THE HESITATION OF THE CONVERTER ENGAGING. THE CONSUMER STATED HE EXPERIENCED PROBLEMS WITH THE VEHICLE FOR THREE YEARS AND NEVER COULD FIND OUT WHAT THE PROBLEMS WERE CAUSED BY. HE FINALLY HAD AN INDEPENDENT ELECTRONIC CHECK DONE AND THE PROBLEMS WERE AS FOLLOWS; THE CHECK ENGINE LIGHT WAS ON AT ALL TIMES. THE OXYGEN SENSORS WERE REPLACED, BUT THE LIGHT ILLUMINATED AGAIN. THE ESP LIGHT ILLUMINATED AFTER ABOUT 10 MINUTES OF DRIVING AND THE ESP SWITCH WOULD NOT TURN OFF THE LIGHT. HE ALSO COMPLAINED FOR YEARS, THAT WHEN HE TURNED LEFT OR RIGHT TOO FAST OR FROM A COMPLETE STOP, THE ENGINE WOULD HESITATE . THE CONSUMER WAS TOLD THAT WAS NORMAL BETWEEN FIRST AND SECOND GEARS. THE INTERNAL OIL SEAL FAILURE CAUSED THE PROBLEMS. A SERVICE BULLETIN WAS ISSUED, BUT THE CONSUMER WAS NEVER INFORMED OF THE PROBLEM. THE RIGHT REAR UPPER CONTROL ARM WAS REPLACED. THE STEERING WHEEL HAD TO BE RE-ALIGNED. COOLANT WAS LEAKING FROM THE RADIATOR. *JB UPDATED 06/08/10.*JB

Apr 01, 2010

STRUCTURE

1 complaint

2004 VW PHAETON TRUNK WIRE HOUSING - THE SLEEVE OVER THE WIRE HOUSING CAME OFF AND THEN THE PLASTIC TUBE THAT COVERS THE WIRES BROKE AWAY FROM THE JOINT THAT ENABLES THE WIRES TO COMPRESS BACK INTO THE TRUNK LID WHEN IT IS CLOSED. WHEN HAVING MY TIRES ROTATED THE SERVICE DEPARTMENT CLOSED THE TRUNK LID BUT THE PLASTIC TUBE WAS CAUGHT BETWEEN METAL AND REAR GLASS SHIELD. THE GLASS BROKE AND WAS REPLACE. 2 WEEKS LATER, WHILE HAVING THE 80,000 MILE SERVICE THE TECHNICIAN CLOSED THE TRUNK AND AGAIN THE PLASTIC PIECE WAS CAUGHT AND THE REAR GLASS BROKE. DEALER ESTIMATE TO "FIX" IS $1,300 BUT IT SEEMS LIKE A PRODUCT DEFECT. INTERNET BLOGS AND POSTING SUGGEST A WIDESPREAD PROBLEM AND VW ISSUED A TECHNICAL BULLETIN TO DEALERS ON HOW TO "FIX" - TECHNICAL BULLETIN (TB) NUMBER 97-04-07. *TR

Sep 08, 2009

SUSPENSION

1 complaint

CONTROL ARM GASKETS CORRODED ON ALL UPPER AND LOWER CONTROL ARMS LEADING TO METAL ON METAL. *TR

Sep 08, 2009

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Frequently Asked Questions

How many problems does the 2004 VOLKSWAGEN Phaeton have?

The 2004 VOLKSWAGEN Phaeton currently has 4 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2004 VOLKSWAGEN Phaeton?

The most common problems reported for the 2004 VOLKSWAGEN Phaeton are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2004 VOLKSWAGEN Phaeton problem data come from?

All problem and complaint data for the 2004 VOLKSWAGEN Phaeton comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.