How many problems does the 2013 VOLKSWAGEN Tiguan have?

The 2013 VOLKSWAGEN Tiguan currently has 133 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 VOLKSWAGEN Tiguan?

The most common problems reported for the 2013 VOLKSWAGEN Tiguan are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 VOLKSWAGEN Tiguan problem data come from?

All problem and complaint data for the 2013 VOLKSWAGEN Tiguan comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 VOLKSWAGEN Tiguan Problems

AIR BAGS

27 complaints

While I was driving, when I turned the wheel I heard a cracking noise. Then airbag light turned on, and an airbag notification popped up on the dash.

Feb 17, 2025

my steering wheel was making a crackling sound then it stopped and my airbag light came on along with the message " Airbag error". no controls on my steering wheel work including my horn.

Feb 01, 2025

The contact owns a 2013 Volkswagen Tiguan. The contact stated while starting the vehicle, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic, who determined that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.

Mar 26, 2024

The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately 25 MPH, the check air bag warning light illuminated. Additionally, all the buttons on the steering wheel became inoperable. The contact stated that he was unable cycle through the service screen options due to the steering wheel buttons not functioning. The contact had taken the vehicle to a local dealer, where it was not diagnosed that there had been an electrical failure of the steering wheel. The vehicle was not repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags). The dealer advised the contact that the VIN was not included in the recall. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

Dec 19, 2023

The contact owns a 2013 Volkswagen Tiguan. The contact stated that when the vehicle was started, the air bag warning light illuminated. The contact also stated that the steering wheel control buttons were inoperable. The vehicle was taken to a dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 139,500.

Jun 21, 2023

+ 22 more complaints for this component

ENGINE

14 complaints

The turbo cracked with low mileage and regular maintenance destroying many engine components and causing the car to stop while driving. This is the 3rd instance my shop had seen with a Tiguan’s turbocharger cracking and destroying the engine for no clear reason.

Aug 24, 2022

The engine light went on due to a timing chain failure and then a leak on the water pump. Coolant leaked and needed to be refilled to keep the coolant light from blinking and beeping. Mechanic both needed to be replaced for ~$4000. Mileage at ~66,000.

Oct 06, 2021

Loss of power created by stuck waste gate actuator arm attached to the turbo. Lack of boost limited the vehicle's power while on the interstate which caused panic, but I was able to pull over and there was not an accident. Check engine light illuminated and the dealer informed me the turbo would need to be rebuilt and the price for that service is just above $3,000.

Aug 31, 2021

Engine boost stopped working around 40,000 miles. No recalls, no repair under vehicle warrantee. Check engine light is on.

Jul 28, 2021

NO POWER WHILE DRIVING ON CITY STREET HAD TO HAVE THE TURBOCHARGER PUT IN CAR ONLY HAS 65600 MILES

Jan 22, 2021

+ 9 more complaints for this component

ELECTRICAL SYSTEM,AIR BAGS

8 complaints

The contact owns a 2013 Volkswagen Tiguan. The contact stated that air bag error message was displayed. The electrical system on the steering wheel was blank. The contact was unsure if the horn was operable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 90,000. The VIN was invalid.

Nov 19, 2021

STEERING WHEEL MADE CLICKING NOISE, SUDDENLY THE AIRBAG LIGHT CAME ON AND NO STEERING WHEEL CONTROLS WOULD WORK WHILE DRIVING DOWN THE HIGHWAY. LOOKED UP THAT IT COULD BE THE RECALL ON THE CLOCK SPRING STATING DEBRIS COULD GET INTO THE AREA AND CAUSE A FAILURE. SPOKE WITH VW OF AMERICA, STATES THE VEHICLE IS ONLY COVERED UP TO 120,000 (MY MILEAGE AT TIME OF CALL TO VW WAS 135K). GIVEN THIS IS A KNOWN ISSUE FOR THESE VEHICLES AND THE INVESTIGATION EVEN NEEDED TO BE RE-OPENED IN 2018, YOU THINK THE COMPANY WOULD CARE ABOUT THE SAFETY OF THEIR CUSTOMERS AS I AM NOW DRIVING A VEHICLE WITH AN AIRBAG THAT WON'T DEPLOY UPON IMPACT (POSSIBLY FATAL).

Apr 16, 2021

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL FEATURES BECAME INOPERABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.

Oct 07, 2019

HAD THE CLOCK SPRING BREAK ON OUR 2013 VW TIGUAN - MADE A GRINDINGISH NOISE WHEN MAKING A STANDARD TURN AND THE AIRBAG LIGHT CAME UP ON THE DASHBOARD. STEERING WHEEL ELECTRONICS (HORN AND CONTROLS) STOPPED WORKING.

Mar 19, 2019

THE STEERING WHEEL CONTROLS AND AIR BAGS DO NOT WORK. THIS IS A COMMONLY KNOWN ISSUE WITH VW FOR THE YEAR AND MODEL OF THIS VEHICLE, ALTHOUGH VW STATES THIS VIN IS OUTSIDE OF THE 'RECALLED GROUP', IT CLEARLY HAS THE EXACT SAME ISSUE WITH THE SAME RECALLED PARTS. THE AIRBAG CLOCK SPRING IS THE ISSUE THAT HAS WORN OUT AND THE ELECTRICAL COMPONENTS AND AIR BAGS IN THE STEERING WHEEL ARE NOW RENDERED USELESS. THE DEALERSHIP THEMSELVES HAVE TOLD ME THEY HAVE SEEN THIS ISSUE ON NUMEROUS VW VEHICLES AND HAVE NOT EXPANDED THEIR RADIUS OF VINS INCLUDED IN THE FAULTY PARTS.

Aug 16, 2018

+ 3 more complaints for this component

UNKNOWN OR OTHER

8 complaints

THE FLOOR ON PASSENGER SIDE OCCASIONALLY FILLS WITH WATER AND I'M NOT SURE WHERE IT IS COMING FROM. AFTER NOT DRIVING MY CAR FOR A MONTH (DUE TO THE QUARANTINE) I WAS SHOCKED TO FIND ABOUT A GALLON OF WATER POOLED IN THE VEHICLE AND SIGNS OF MOLD. I'M CONCERNED FOR MY HEALTH AS WELL AS THE HEALTH OF MY NEWBORN BABY. OF COURSE I DIDN'T BRING THE BABY WITH ME WHEN I WENT TO THE MECHANIC, BUT I WAS IN THE CAR FOR ALL OF TEN MINUTES (THAT'S HOW LONG IT TAKES TO GET THERE) AND WAS INFLICTED WITH A HEADACHE DUE TO THE MOLD. THE MECHANIC TOLD ME THAT THE CAR NEEDS TO BE RECALLED BECAUSE ITS NEW AND HASN'T BEEN IN ANY ACCIDENTS AND AFTER RESEARCHING MYSELF, THERE HAS BEEN A LOT OF COMPLAINTS ABOUT THE SAME ISSUE. *TR

Apr 16, 2020

OUR TOWN HAD A LOT OF STORMING/RAINING RECENTLY AND THE CAR BEGAN TO COLLECT MOLD ON THE INSIDE EVEN AS THE DOORS AND WINDOWS WERE CLOSED. THE SEAL ON THE WINDSHIELD SEEMS TO HAVE CAME LOOSE AND POSSIBLY THE BACK WINDSHIELD AS WELL.

Mar 28, 2020

MY CAR LEAKS FROM THE INSIDE WHEN IT IS RAINING. AFTER A DAY (OR ANY PERIOD OF TIME) OF RAIN, WATER COMES IN FROM UNDERNEATH MY BACK SEATS AND FLOODS THE INTERIOR FLOOR. IT ALSO LEAKS FROM THE ROOFTOP. THIS HAPPENS WHEN THE VEHICLES IS STATIONARY OR IN MOTION.

Jun 10, 2019

LOST COOLANT AND NEEDED A NEW WATER PUMP

Apr 10, 2019

VEHICLE FLOODED WITH STANDING WATER AFTER A HEAVY RAIN. ON MONDAY APRIL 30, 2018 THE VOLKSWAGEN DEALERSHIP REPORTED THAT THE 2 DRAIN LINES FROM THE SUNROOF HAD "DISCONNECTED THEMSELVES" AND ALLOWED RAIN WATER INTO THE VEHICLE CABIN. IN 2007 A CLASS ACTION LAWSUIT WAS FILED AGAINST VOLKSWAGEN OF AMERICA FOR THIS VERY ISSUE CITING POOR DESIGN TO BE AT FAULT. IN 2012 THE APPELLATE COURT APPROVED A $69 MILLION DOLLAR SETTLEMENT BY VOLKSWAGEN, BUT APPARENTLY DID NOT MAKE ANY DRAIN DESIGN CHANGES THAT WOULD PREVENT THE OCCURRENCES FROM TAKING PLACE IN THE FUTURE. PLEASE SEE HTTPS://WWW.LAW360.COM/ARTICLES/402373, HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2014/VOLKSWAGEN-SETTLES-LAWSUIT-LEAKING-SUNROOFS.SHTML, AND HTTP://WWW2.CA3.USCOURTS.GOV/OPINARCH/103618P.PDF. WHEN I ASKED VOLKSWAGEN OF MANDEVILLE, LA IF THERE WAS ANY OUTSIDE CONDITION THAT WOULD CAUSE A DRAIN FAILURE, THEY SAID IT WAS A BAD DESIGN AND THAT THEY WERE "VERY FAMILIAR" WITH THE PROBLEM. VOLKSWAGEN HAVE MADE NO VOLUNTARY RECALLS OR ISSUED SERVICE BULLETINS TO ADDRESS THE PROBLEM. MY 2013 TIGUAN HAS APPROXIMATELY 10,500 MILES SO WEAR & TEAR IS NOT A CONTRIBUTING FACTOR HERE. MY REPAIR BILL IS NEARLY $3,000.

May 01, 2018

+ 3 more complaints for this component

STEERING,AIR BAGS

8 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. WHILE DRIVING, THE CONTACT HEARD A CRUNCHING SOUND COMING FROM THE STEERING WHEEL. IN ADDITION, THE AIR BAG WARNING INDICATOR ILLUMINATED AND ALL THE CONTROL BUTTONS ON THE STEERING WHEEL FAILED TO FUNCTION. THE CONTACT CALLED MOSSY VOLKSWAGEN AT (760) 745-7551 (LOCATED AT 1695 AUTO PARK WAY S, ESCONDIDO, CA 92029) AND WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) REGARDING THE CLOCKSPRING. THE VEHICLE WAS LATER TAKEN TO CITY VOLKSWAGEN (LOCATED AT 2205 MORENA BLVD, SAN DIEGO, CA 92110, (833) 207-1264), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

Oct 09, 2018

THE CLOCK SPRING (DIAGNOSED BY PUGI VOLKSWAGEN IN DOWNERS GROVE, IL HAS MALFUNCTIONED IN THIS VEHICLE. SO ALL THE AIRBAGS AND ALL STEERING WHEEL CONTROLS DO NOT WORK IN THIS VEHICLE, SO IF I'M ABOUT TO GET INTO AN ACCIDENT, I CANNOT USE MY HORN, NOR WILL MY AIRBAG DEPLOY. THERE IS AN ACTIVE RECALL FOR THIS PART IN OTHER VEHICLES IN THE SAME MAKE, MODEL, AND YEAR OF THIS VEHICLE, BUT FOR SOME REASON MY VIN IS NOT FALLING INTO THAT RANGE? THIS IS RIDICULOUS, THE RECALL ON THIS PART IS RECALL # 69L2, NHTSA # 15V483. THERE WAS AN NHTSA INVESTIGATION IN NOVEMBER 2017 STATING THAT THIS MAY NOT HAVE COVERED A WIDE ENOUGH RANGE OF VEHICLES COVERED UNDER THE RECALL (HTTPS://STATIC.NHTSA.GOV/ODI/INV/2017/INOA-RQ17009-5206.PDF) & (HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/11/17/FEDS-INVESTIGATE-VOLKSWAGENS-RELUCTANT-RECALL/#6D0848D53B77). SOMEONE PLEASE HELP ME!

May 14, 2018

VEHICLE'S CLOCK SPRING WAS FOUND TO BE DYSFUNCTIONAL AND HAD TO BE REPLACED. MY STEERING WHEEL STARTED MAKING A CLICKING NOISE AND THEN AN AIRBAG ERROR CAME UP. I WAS AFRAID IT WOULD NOT DEPLOY IN THE EVENT OF A WRECK, OR DEPLOY FOR NO REASON DRIVING DOWN THE STREET. DOING SOME RESEARCH IT APPEARS THERE IS A RECALL FOR THIS EXACT ISSUE THAT INCLUDES MY YEAR AND MODEL - BUT VOLKSWAGEN IS SAYING IT'S NOT INCLUDED BASED ON MY VIN. I BELIEVE THAT IT SHOULD BE INCLUDED SINCE THE CLOCK SPRING IS MALFUNCTIONING IN A 3.5 YEAR OLD CAR.

Jan 02, 2018

MY AIRBAG LIGHT COME UP AND MY HORN IS NOT WORKING.

Dec 29, 2017

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL. AFTERWARDS, WHILE DRIVING, THE CONTACT HEARD A LOUD CLICKING NOISE IN THE STEERING WHEEL. IN ADDITION, THE HORN FAILED TO SOUND AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEITH BMW (5609 CAPITAL BLVD, RALEIGH NC 27616 (844) 261-4301) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS PREVIOUSLY REPAIRED AND THAT THE CONTACT WAS OVER THE WARRANTY MILEAGE. NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 46,000.

Jun 27, 2017

+ 3 more complaints for this component

STEERING

7 complaints

Steering of the vehicle, gets stiff and looses the ability to drive smoothly, this happened after driving the car a couple of minutes, this put other people at risk because it happens when you start the vehicle and makes the steering hard to steer, also when the steering light goes off the steering wheel feels very loose. it appeared on my dashboard about 2 months ago and took it to the shop and the mechanic told me that he couldnt find anything on it. re calibrate the steering and got the car back but the problem still continues, upon investigating this a very common problem among VW's and to fix it, it cost thousands of dollars

Oct 29, 2024

The power steering won’t kick in and has left me stranded several times. This happens all the time and is a safety issue for sure.

Jun 20, 2023

The contact owns a 2013 Volkswagen Tiguan. The contact stated while driving approximately at 70 MPH, the power steering failed. The contact had to use arm strength to pull the vehicle safely off the road. The contact stated she noticed a red warning light illuminated on the left side of the instrument panel. The contact was able to return the power steering function after waiting for about 20 minutes with the engine off. The contact stated that the power steering failure had also occurred at street speeds of approximately 30 MPH. The contact was able to drive the vehicle to a dealer who diagnosed that the failure was due to the vehicle battery and replaced the battery. The contact stated that the failure occurred again. The vehicle was not returned to the dealer and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

Aug 23, 2022

While driving on the freeway the red power steering warning light along with a loud warning signal came on and I could not steer the car anymore. The whole steering system broke down without prior warning or accident. Talking to Volkswagen the customer service told me while regrettable things like that could happen but I think this is a serious safety hazard that could have cost lives.

May 23, 2022

I PARKED TO GO SHOPPING AND WHEN I GOT BACK AND TURNED ON THE CAR, THE STEERING WARMING LIGHT CAME ON AND THE POWER-STEERING WAS DISENGAGED. I WAS NOT ABLE TO DRIVE IT AS THE WHEEL WAS TOO HEAVY. THE STEERING CORRECTED AFTER WAITING FOR AN HOUR TO START THE CAR. MY WIFE HAD THE SAME ISSUE THE NEXT DAY AFTER DROPPING OFF OUR DAUGHTER AT SCHOOL AND HAD TO WAIT 30 MINUTES BEFORE THE PROBLEM CORRECTED. WE TOOK THE CAR THE HONOLULU VW THE NEXT MORNING ON 7/7/2020, AND THEY SAID THEY COULD NOT FIND AN ERROR ON THE CAR DIAGNOSTIC AND THEREFORE COULD NOT FIX THE PROBLEM, THEY SAID TO BRING IT BACK WHEN IT HAPPENS AGAIN. THEY RECOMMENDED WE HAVE THE STEERING RACK REPLACED FOR ROUGHLY 3K. WE CALLED VW CUSTOMER CARE ON JULY 9,2020 AND ASKED FOR HELP AND LET THEM KNOW THAT WE WERE CONSIDERING LEGAL ADVISE AS WE HAVE FOUND ROUGHLY 30 OTHER CAR OWNERS REPORTING THE SAME PROBLEM, WITH THIS MAKE, MODE AND YEAR WITH ROUGHLY THE SAME MILEAGE, AND THIS SEEMED TO BE A FACTORY FLAW (A VERY DANGEROUS ONE), THEY SAID WE SHOULD HAVE LEGAL REPRESENTATION REACH OUT TO THEM.

Jul 12, 2020

+ 2 more complaints for this component

STEERING,ELECTRICAL SYSTEM,AIR BAGS

6 complaints

A few days prior to this incident, I noticed a crunching noise as I would turn the steering wheel every now and then. As I was turning right to pull into my driveway, I heard the clock spring crunch and finally give up. Airbag light on. Airbag error when I start the car. Steering wheel buttons and horn unresponsive.

Jul 14, 2023

VOLKSWAGEN-TIGUAN, 2013 - CLOCK SPRING IS OUT. BY THE LOOK OF THE THE COMPLAINTS, THIS A COMMON PROBLEM. COST - $650 FOR REPLACEMENT - BUT, REPLACING CAN CAUSE A FURTHER PROBLEM ACCORDING TO LOCAL VK DEALER, WHERE THE WHOLE STEER ELECTRICAL SYSTEM WILL HAVE ISSUES WHICH WILL LEAD TO ANOTHER $1500. DONT HAVE A CHOICE THAN TO FIX. A COST VK SHOULD BE PAYING FOR ON RECALL. OH WAIT MINE WAS NOT IN THE RECALL..PREVIOUSLY ALLOWED. OTHERS CONTINUE TO HAVE ISSUES.

Sep 08, 2020

I WAS DRIVING MY VOLKSWAGEN 2013 TIGUAN DOWN I-95 WITH MY TODDLER DAUGHTER N THE CAR WHEN ALL OF A SUDDEN THE STEERING WHEEL JERKED VERY HARD ALMOST CRASHING US INTO ANOTHER CAR. WHEN I PULLED OVER TO SAFETY THE STEERING WHEEL LIGHT WAS ON THE DASH LIGHTING UP ALONG WITH A LIGHT THAT SAYS EPC. I DID NOT FEEL SAFE DRIVING THE VEHICLE SO I CALLED A TOW TO COME PICK US UP. ABOUT A FEW WEEKS LATER I WAS TOLD MY VOLKSWAGEN THAT THEY DID NOT SEE THE PROBLEM AFTER COMING THERE MULTIPLE TIMES AND HAVING TO PAY THE DIAGNOSTIC FEE EACH TIME THAT THERE WAS NO ISSUE BECAUSE THE LIGHT WILL GO ON AND OFF. I TOLD IT TO ANOTHER SHOP WHERE I PAID 1,200 TO REPLACE THE WHOLE STEERING WHEEL. AFTER THAT WAS FIXED ANOTHER PROBLEM JUST POPS UP OUT OF THE BLUE WHICH IS THE AIRBAG LIGHT. MY HORN NO LONGER IS WORKING NOR IS MY CRUISE CONTROL WHICH IS DANGEROUS. SO I CAN NO LONGER DRIVE THIS CAR WITH MY CHILDREN INSIDE BECAUSE I DO NOT FEEL SAFE. *TR

Jun 26, 2020

ALL BUTTON OF STEERING WHEEL IS DEAD, AIRBAG INDICATOR IS ON ALL THE TIME, HORN IS DEAD, CENTER FRONT UPPER LEFT SWITCH OF DIM LIGHT IS OUT OF ORDER. IT DID NOT START AT ONCE. ABOVE PHENOMENA OCCURRED ONE BY ONE. IT SEEMS THERE IS A PROBLEM WITH CLOCK SPRING WHICH VW HAD RECALL IN 2015.

Sep 25, 2018

CLOCKSPRING IN THE STEERING COLUMN HAS FAILED CAUSING AIR BAG LIGHT TO COME ON AND ON ONE INSTANCE THE BLINKERS DID NOT WORK. A MINOR CRACKING FIRST WAS HEARD IN VEHICLE DURING TURNING. EVENTUALLY A TURN WAS MADE AND THE AIRBAG LIGHT CAME ON AND NO CONTROLS ON THE STEERING WHEEL WORKED.

Aug 02, 2018

+ 1 more complaint for this component

ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER

4 complaints

Front sunroof drains have shrunk over time disconnecting from drainage port causing massive amounts of water to pool in floor boards. This location is where electrical connections for the airbags are located causing failure for airbags and more. Rear drains were also disconnected due to shrinkage and crimped causing water to pool in trunk. Mold has appeared causing health issues as well.

Apr 22, 2025

THE AIRBAG, HORN, STEERING WHEEL AND STEERING WHEEL CONTROLS ON MY 2013 VW TIGUAN STOPPED WORKING TWICE IN THE LAST 1 1/2 YEARS AND JUST STOPPED WORKING AGAIN. THE CLOCK SPRING WAS REPLACED WHICH SOLVED THE ISSUE BUT THIS IS THE 3RD TIME THIS ISSUE HAS HAPPENED IN 1 1/2 YEARS. THIS IS A SERIOUS SAFETY ISSUE SINCE AND I DON'T FEEL SAFE LETTING MY WIFE DRIVE THIS VEHICLE ANYMORE. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE. STORIES LIKE MINE ARE ALL OVER THE INTERNET AND THE VEHICLE SHOULD BE RECALLED.

Jul 14, 2019

AN AIRBAG ERROR MESSAGE WENT ON WHILE MY WIFE WAS DRIVING IN JUNE 2018. SHE NOTICED THAT THE AFTER THE AIRBAG ERROR CANE ON THAT THE CONTROLS ON THE STEERING WHEEL AND THE HORN STOPPED WORKING AS WELL. WE TOOK THE VEHICLE TO DIRITO BROTHERS VW FOR SERVICING AND THEY SAID THE CLOCK SPRING FAILED AND NEEDED TO REPLACED. THEY REPLACED THE PART WHICH RESOLVED THE ISSUES UNTIL TODAY WHEN THE AIRBAG ERROR LIGHT CAME ON AGAIN AND THE STEERING CONTROLS AND HORN STOPPED WORKING AGAIN. THAT IS A SECOND FAILURE IN 3 MONTHS. MY WIFE DRIVES MY KIDS IN THIS VEHICLE AND IT'S UNSETTLING TO THINK THAT THERE IS AN OBVIOUSLY DEFECTIVE PART THAT RENDERS HER AIRBAG AND HORN USELESS PUTTING THEM IN HARMS WAY. I HAVE AN APPOINTMENT WITH DIRITO BROTHERS TO REPLACE THE PART AGAIN BUT HAVE LOST CONFIDENCE. I NOTICED MANY ARTICLES AND BLOG POSTS ABOUT THIS ISSUE AS WELL AS AN NHTSA INVESTIGATION INTO IT. PLEASE RE-INVESTIGATE THIS ISSUE. I CAN'T IMAGINE THAT I'M THE ONLY PERSON COMPLAINING. THANK YOU.

Sep 29, 2018

IN 2015 THERE WAS A RECALL FOR CLOCK SPRINGS IN THE 2013 VOLKSWAGEN TIGUAN WHICH I OWN AND OTHER OF THEIR VEHICLES. MY PREVIOUS OWNER GOT IT REPLACED THEN AND I BOUGHT THE CAR IN 2016. I HEARD A CLICKING NOISE AND THEN MY AIRBAG LIGHT CAME ON AND THE CONTROLS ON THE STEERING WHEELS STOPPED WORKING AND MY HORN STOPPED WORKING ALSO. BEING THAT MY CAR HAS $46000 MILES AND I HAVE EXTENDED 100,000 MILE WARRANTY... I WENT TO VW TO COMPLAIN AS CLEARLY THIS RECALL DIDN'T DO ANYTHING BECAUSE IT HASN'T BEEN EVEN THAT LONG FOR IT TO BE BREAKING AGAIN. THEY DENIED TO COVER IT BECAUSE IT HAD BEEN FIXED PREVIOUSLY WHEN THE RECALL HAPPENED. THIS CLEARLY IS AN ISSUE THAT WASN'T RESOLVED WITH THE RECALL AS I GOOGLED WHAT THIS WAS WHEN I FIRST HEARD THE NOISE AND THERE ARE SOOOOO MANY PEOPLE COMPLAINING OF THE SAME ISSUE AFTER IT WAS FIXED THE FIRST TIME AROUND. THIS IS A $500 JOB THAT I'M GOING TO HAVE TO PAY NOW AND IT'S FRUSTRATING BECAUSE I TRULY FEEL THIS IS A DEFECT IN THE CAR AND SHOULD BE COVERED.

Jan 23, 2018

ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

After filling up one day I was heading home and started to smell gas from my ac vents when I turned it on I didn’t pay much attention until I got nauseous and a huge headache. Later that day my boyfriend tried to get to work and the car said “engine off” and turned off on the side of the highway if wouldn’t start. We figured maybe a battery l got it towed home afterwards and just let it sit for a day bought a new battery it didn’t start then noticed there was no gas in it suddenly I just had a full tank the day prior. When I cranked it up the next morning after going to get more gasoline it all just started spraying from under the engine and it smelled like gas. I’m to scared to move it far and it blows up or something.

Jul 08, 2024

The coolant pump started to leak Then there were heating issues that still have not been fixed after that the engine ran out of oil from combusting it. while I was driving at the engine started shaking the vehicle did not want to move I took it to a mechanic to put oil in it so I could get it off of the road and in my driveway I have taken it to multiple mechanics and they have all said the engine failed and it's burning oil and shooting the gas and oil up through the engine cylinders. I've had to get multiple spark plugs replaced because they keep being burnt

Mar 01, 2022

WHEN YOU ARE ATTEMPTING TO STOP THE CAR, THE CAR STOPS COMPLETELY. EVERYTHING SHUTS DOWN. NEED TO PLACE THE CAR IN PARK AND RESTART CAR. THE CAR RESTARTS. HOWEVER, THE SHUTDOWN CAN HAPPEN MORE THAN ONCE DURING THE SAME TRIP EACH TIME THE CAR STOPS. THE CHECK ENGINE LIGHT COMES ON AND THEN WILL GO OFF. THIS STARTED HAPPENING IN AUG 2015 @ 27000 MILES. I HAVE TAKEN THE CAR TO THE DEALER 3 TIMES. THEY RUN DIAGNOSTICS AND CLEAR FAULT IF THE LIGHT IS ON AT THE TIME. THE DEALER REPLACED THE BOOST PRESSURE SENSOR IN JUNE 2016 BUT THE PROBLEM HAS STARTED AGAIN. SINCE THE LIGHT GOES ON AND OFF, IT IS HARD TO KNOW IF THERE IS A SERIOUS PROBLEM. SO FAR IT HAS STALLED ON SIDE ROADS OR PARKING LOTS. IF THIS SHOULD HAPPEN ON THE HIGHWAY, IT WOULD CAUSE A SERIOUS ACCIDENT. IN 2014, THE CAR WAS PART OF A FUEL PUMP RECALL.

Oct 01, 2016

CAR STALLED IN THE MIDDLE OF BUMPER TO BUMPER TRAFFIC WITH ME AND A TWO YEAR OLD STRAPPED IN HER SEAT. MOST HORRIFYING EXPERIENCE IN MY WHOLE 48 YEARS OF LIFE. YOUR DEALER DID NOTHING AND SAID IT'S ALL IN MY HEAD. CAR WAS AT THE DEALERSHIP MULTIPLE TIMES EVER SINCE FOR STALLING WHILE ME DRIVING! WILL START CLASS ACTION SUIT THROUGH AN ORLANDO LAW FIRM OF DEBAUBIEN, KNIGHT, MANZARIS, SIMMONS AND NEAL UNLESS CAR IS REPLACED. *TR

Aug 10, 2014

ELECTRICAL SYSTEM

3 complaints

THE PANORAMIC SUN ROOF CAUSING WATER IN VEHICLE.MOLDY SMELL, WINDSHIELD MOISTURE. GASKET DO NOT APPEAR TO BE CRACKED OR DAMAGED. 2013 WV TIGUAN. STARTED AFTER 5 YEARS OF OWNERSHIP. CAR WAS PARKED. NO VISIBLE WATER MARKS ON HEAD LINER. RECENTLY HAD HEAVY RAIN. I BELIEVE SAFETY RISK. WIRES UNDER SEAT, MOLD, VISIBILITY.

Apr 27, 2021

A-L-L POST 2010 GERMAN CARS HAVE A BATTERY MANAGEMENT SYSTEM (BMS) WHICH IS A REALLY COOL FEATURE---WHEN IT IS WORKING AND SERVICED PROPERLY. VW, WHO INVENTED THE SYSTEM, HAS SOFTWARE/SENSORS THAT WILL TAKE A DYING CAR BATTERY & ATTENUATE IT WITH HIGHER CHARGING VALUES TO COMPENSATE FOR THE DIMINISHED CAPACITY OF SAID DYING BATTERY. MY OEM 5 YEAR OLD BATTERY DIED ON ME TWO MONTHS AGO AND I REPLACED IT WITH A NEW DURACELL AGM (VW TIGUAN FITTED) BATTERY FROM BATTERY & BULBS. I'M HAPPY. THEN I BOUGHT A BLUEDRIVER ODB2 MODULE AND WAS INVITED TO JOIN THEIR BETA TESTING, WHICH ALLOWED CUSTOMERS TO ENTER THEIR OWN BEM TAG CODE INFORMATION & REGISTER THE BATTERIES TO THEIR CARS WITHOUT BEING HIT WITH A DEALER $100.00 CONVENIENCE FEE. NOW GET THIS: I CALLED NOT ONE BUT TWO VW DEALERSHIPS A-N-D VW CORPORATE AND NOBODY HEARD OF THE PROCEDURE, WHICH IS HYSTERICAL SINCE VW INVENTED IT!!! I THEN CALLED BMW ELK GROVE (SEE: MR. TREVOR KAGESIRO (916) 687-9046 NELLO BMW ELK GROVE, CA). SERVICE ADVISOR MR. KAGEHIRO SAID "IF YOU DON'T REGISTER YER NEW BATTERY TO YOUR CAR'S BATTERY MGT SYSTEM, IT WILL USE THE OLD BATTERY'S VALUES & O-V-E-R-C-H-A-R-G-E BOTH YOUR NEW BATTERY & YOUR ALTERNATOR!!! THIS CONSTITUTES A SAFTEY ISSUE BECAUSE IF YOUR BATTERY & ALTERNATOR IS DESTROYED BECAUSE OF VW'S NON COMPLIANCE WITH ITS OWN SERVICE BULLETINS---YOU COULD POTENTIALLY GET PEOPLE KILLED BECAUSE THEIR CAR WOULD HAVE STRANDED THEM DUE TO A NOW DESTROYED NEW BATTERY & ALTERNATOR!!! BMW CHARGES $90.00 TO INPUT THE NEW BATTERY VALUES (DOES NOT HAVE TO BE OEM) INTO BMW'S BATTERY MGT SYSTEM VIA THEIR PROPRIETARY OBD2 SCANNER BUT WON'T DO MY CAR BECAUSE IT'S ONLY A LOWLY VW!!! REQUESTED REMEDY: COMPEL VOLKSWAGEN TO IDENTIFY THE BEM TAG CODE (LOCATED ON THEIR OEM BATTERIES) AND THE WORK AROUND TO ALLOW NON OEM BATTERIES TO REGISTER THE BATTERY BY VW CONSUMERS. THIS EFFECTS EVERY VW OWNER!!!

Dec 02, 2019

AFTER DRIVING ABOUT 2 HOURS ON A FREEWAY THE AIRBAG LIGHT CAME ON WHILE TURNING ONTO A CITY STREET AFTER EXITING THE FREEWAY. ALL STEERING WHEEL CONTROLS AND HORN HAD STOPPED WORKING WHEN THE AIRBAG LIGHT CAME ON AS WELL. THIS SEEMS TO BE THE EXACT FAILURE DESCRIBED IN THE CLOCK SPRING RECALL ISSUED IN 2015 FOR THIS VEHICLE THOUGH IT SEEMS AS THOUGH THE RECALL MAY HAVE ALREADY BEEN REPAIRED ON MY CAR.

May 08, 2018

ELECTRICAL SYSTEM,ENGINE

3 complaints

WHILE DRIVING THE VEHICLE THE EPC LIGHT AND CHECK ENGINE LIGHT CAME ON, THE VEHICLE THEN BEGAN TO LOSE POWER AND SLOW DOWN AS I WAS DRIVING. THE VEHICLE STRUGGLES TO GET POWER AND EVEN CHANGING THE SPARK PLUGS AND COILS HAS NOT WORKED AS THE VEHICLE CONTINUES TO DO THE SAME THING.

Mar 16, 2020

THE CAR LOSES POWER WHEN ACCELERATING AND EPC LIGHTS AND OIL PRESSURE LIGHTS ILLUMINATE AND DISAPPEAR SEEMS VERY DANGEROUS AND I AM NOT THE ONLY PERSON WHO THIS IS HAPPENING TO

Sep 28, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. WHILE DRIVING, THE VEHICLE LOST POWER UNEXPECTEDLY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,500.

Sep 16, 2016

STEERING,AIR BAGS,UNKNOWN OR OTHER

2 complaints

The clock-spring in our VW Tiguan broke/snapped disabling the electronics on the steering wheel - including the vehicles horn and airbag which are both safety features. There are numerous other people having a similar experience on Twitter. We are being told by VW that the vehicle is still safe to drive which is frankly, insulting. The VW dealership/Indigo Auto Group in San Rafael, CA has verified this as an issue and there is a clock-spring shortage with no ETA on resolution.

May 01, 2022

AIR BAG LIGHT ON DASHBOARD IS LIT UP. AT FIRST STEERING WHEEL FELT HARDER TO TURN LEFT AND RIGHT AND THEN IT SOUNDED LIKE A SPRING WAS MOVING BACK AND FORTH ON PLASTIC. I WAS PULLING OUT OF THE DRIVEWAY WHEN THIS OCCURRED TURNING LEFT.

Nov 07, 2017

SERVICE BRAKES

2 complaints

NORMALLY VW IS EXTREMELY INTELLIGENTLY DESIGNED BUT THEIR DESIGN OF THE ELECTRONIC BRAKE MODULE LEAVES MUCH TO BE DESIRED. THE MODULE CONSISTS OF A RECESSED ELONGATED TOGGLE SWITCH THAT ALLOWS ONE TO SET THE PARKING BRAKE AT THE FLICK OF A FINGER AS OPPOSED TO THE OLD HANDBRAKE/FOOTBRAKE PEDAL (EFFECTIVE MODEL YEAR 2013). UNFORTUNATELY, IT IS SUPER EASY TO ACTIVE THE EMERGENCY BRAKE/PARKING BRAKE BY CAUSING YOUR COFFEE CUP TO PULL UP ONE THE TOGGLE SWITCH (IF MEMORY SERVES ME RIGHT, THERE HAVE BEEN 8 ACCIDENTAL ACTIVATIONS WHILE ON THE FREEWAY.) MY PROBLEM DE JOUR WAS THE OPPOSITE. I WAS IN MY DRIVEWAY AND LATE FOR WORK AND THE PARKING BRAKE WOULDN'T DISENGAGE. I TRIED EVERYTHING FROM DISCONNECTING THE BATTERY TO WIGGLING IT BACK & FORTH AND NOTHING WORKED. MY DEALER'S QUOTE WAS APPROXIMATELY $1,500.00 WHICH CAUSED ME TO FAINT. I RAN MY BLUE DRIVER OSBD II SCANNER AND IT SHOWED NO PROBLEMS? I THEN STARED HOPELESSLY AT THE SWITCH AND NOTICED IT WASN'T FLUSH WITH THE CONSOLE, MEANING IT WAS A TOP LOADER (THANK GOD). I IMMEDIATELY REMOVED IT BUT COULDN'T UNDO THE WIRE HARNESS WITHOUT TURNING IT UPSIDE DOWN & SHAKING IT. WELL, WHEN I DID THAT...AN AMERICAN D-I-M-E FELL OUT AND UNBLOCKED THE MECHANISM. IF YOU STORE LOOSE CHANGE ON TOP OF THE TWO CUBBY HOLES ABOVE THE CONSOLE---YOU WILL RISK JAMMING THE CAR IN PARK EVEN THOUGH NOTHING ELSE IS WRONG. MY SOLUTIONS: (A) MAKE IT IDIOT PROOF BY SCOTCH TAPING A BUSINESS CARD OVER THE E-BRAKE (ONE PIECE ONLY SO AS TO MAKE IT A REUSEABLE PAPER FLAP (B) BE AS STUPID & CARELESS AS YOU ALWAYS ARE/WERE AND IF YOUR PARKING BRAKE FAILS TO RETRACT, TAKE YER FINGERNAILS AND POP OPEN THE SWITCH, REMOVE THE WIRE HARNESS (PULL THE RED TONGUE OUT FIRST), TURN IT UPSIDE DOWN AND THEN BANG IT VIOLENTLY UNTIL YOUR DIME OR TORTILLA CHIP OR PAPER CLIP OR CHERRY PIT WORKS ITS SELF OUT....OR SEE SOLUTION (A). FYI, CAR WAS STATIONARY.

Apr 16, 2021

BRAKE BECAME STIFF AFTER PUSHING DOWN ON THE BRAKE PEDAL APPROX 1/3 OF THE WAY AND THE CAR DID NOT COME TO A FULL STOP. AT THIS POINT ONLY PRESSING DOWN WITH FULL STRENGTH FORCES THE PEDAL DOWN FURTHER AND STOPS THE CAR. THE USUAL OPERATION IS A SMOOTH BRAKE PEDAL WHICH CAN BE PUSHED ALL THE WAY TO THE FLOOR. THIS HAS HAPPENED SEVERAL TIMES AT SEEMINGLY RANDOM INTERVALS, SOMETIMES ONE OR TWO TIMES A DAY, WITH OTHER TIMES GOING A FEW DAYS WITHOUT INCIDENT. THE DEALERSHIP MECHANICS CANNOT FIND A FAULT WITH THEIR USUAL METHOD OF TESTING. *TR

Mar 19, 2013

POWER TRAIN

2 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT BECAUSE OF THE MOMENTUM THEY WERE GOING THEY WERE ABLE TO PULL OVER TO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF INVER GROVE (1325 50TH ST E, INVER GROVE HEIGHTS, MN 55077, (651) 552-9100) WHO STATED THAT THE MEGA TRONIC UNIT WAS REPLACED AT 53,000. THE CONTACT STATED THAT AT 72,000 MILES THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER, VOLKSWAGEN OF ALAMO HEIGHTS (1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209; (210) 828-1201) WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Sep 21, 2020

VEHICLE SPORADICALLY UNRESPONSIVE IN TRAFFIC WHILE IN ANY FORWARD DRIVE SELECTION OF AUTOMATIC TRANSMISSION. PARTICULARLY HAZARDOUS WHILE CHANGING LANES IN FREEWAY TRAFFIC. I PUSH ON THE ACCELERATOR TO CHANGE LANES AND NOTHING HAPPENS...THE CAR JUST COASTS...MEANWHILE TRAFFIC IS COMING AT ME AT 70MPH. I HAVE KEEP FLOORING THE ACCELERATOR A BUNCH OF TIMES FOR THE CAR TO REGAIN RESPONSE, BUT THE TURBO KICKS IN AT FULL SPEED AND I HAVE TO BRAKE TO RE-REGULATE MY SPEED. THIS IS A GREAT CAR, BUT IT WOULD BE A DEATHTRAP FOR MOST PEOPLE AND I AM NOT ALONE WITH THIS COMPLAINT. IN SEARCHING VW BLOGS, THE PROBLEM IS WELL KNOWN BUT THERE IS NO FIX. VW DRIVERS SPECULATE A ECM OR TCM SOFTWARE PROBLEM, WHILE OTHERS SUSPECT THE TORQUE CONVERTER OR TURBO PROBLEM. THIS IS NOT JUST A HIGH SPEED PROBLEM. IT HAPPENS IN NORMAL RESIDENTIAL TRAFFIC DRIVING, AS WELL. INTERESTING TOO IS THAT IT WILL DO THIS WHEN I AM STARTING UP FROM A STOP AND MAKING A LEFT TURN. I GET MID-WAY THRU THE TURN AND IT BECOMES UN-RESPONSIVE AND TRAFFIC BEHIND ME HAVE TO BRAKE TO KEEP FROM REAR-ENDING ME. IT DOESN'T SEEM TO DO THIS ON RIGHT TURNS FROM A STANDING STOP. IT MAKES ME WONDER ABOUT THE TRANSMISSION FLUID LEVEL, WHICH I CANNOT CHECK, THE TRANSMISSION FLUID PUMP, IF THERE IS ONE. YET, IN HIGHWAY TRAFFIC, I WILL WANT TO CHANGE LANES TO EITHER THE RIGHT OR LEFT AND THE CAR WILL BECOME UNRESPONSIVE. NEVERTHELESS, IT ALWAYS TAKES THE SAME DRIVER RESPONSE OF HAVING TO KEEP FLOORING THE ACCELERATOR TO GET THE CAR TO RESPOND. NOT GOOD 2013 VW TIGUAN 24,000 MILES SINCE NEW. *TR

Dec 18, 2016

ELECTRICAL SYSTEM,AIR BAGS,VEHICLE SPEED CONTROL

2 complaints

THE ELECTRONICS IN THE STEERING WHEEL STARTED GOING OUT, FINALLY NOTHING ON THE STEERING WHEEL TO DO WITH ELECTRONICS WILL WORK, NO AIRBAG NO HORN NO CRUISE CONTROL NO STEREO BUTTONS NO OTHER CONTROLS THIS PROBLEM IS RELATED TO THE CLOCK SPRING, AND SO I TOOK IT TO A DEALER . THE DEALER SAID IT HAD ALREADY HAD THE RECALL DONE , THEY PUT A COVER OVER THE ELECTRONIC CLOCK SPRING, THEY SAID BACK WHEN THAT THIS WOULD FIX THE PROBLEM , WELL IT DOESN'T FIX THE PROBLEM , IT MAY DELAY IT , UNTIL THE CAR IS OUT OF WARRANTY . MY DAUGHTER DRIVES THIS CAR, WITHOUT AN AIRBAG NOW BECAUSE VW AND PIGNATARO VW REFUSE TO PROPERLY DEAL WIT THE PROBLEM. THE COVER DOES NOT WORK , THE CLOCK SPRING WILL BREAK , AND THE AIRBAG LIGHT WILL COME ON . LEAVING THE OCCUPANT OPEN TO INJURY OR DEATH IN HEAD ON COLLITION. THIS IS A SHAM THAT THE COMPANY WILL NOT FIX THE PROBLEM . THEY SAID IT HAD BEEN FIXED SO THEY ARE NO LONGER LIABLE . IT IS NOT FIXED !!!! PEOPLE ARE GOING TO , OR ARE DYING BECAUSE OF THIS !!!

Mar 29, 2018

NO ELECTRICAL CONNECTION TO STEERING WHEEL, AIR BAG LIGHT IS ON... ALL SIMILAR PROBLEMS TO TAKATA RECALL BUT MY VIN WAS NOT INCLUDED IN THE RECALL AND THE DEALERSHIP IS TRYING TO CHARGE ME $800 TO FIX IT. WHEN VEHICLE WAS STATIONARY AND SWITCHED ON, THERE WAS A TEARING SOUND FROM THE STEERING WHEEL - THEN NOTHING WORKED IN THE STEERING WHEEL, NOT THE HORN OR THE CRUISE CONTROL OR ANYTHING. AND THE AIR BAG LIGHT IS ON.

Nov 06, 2017

FUEL/PROPULSION SYSTEM

2 complaints

FUEL SYSTEM PROBLEMS... REPLACED REAR FUEL PUMP 8/15/2017. CAR BLEW OUT FUEL LINE WITHIN TWO WEEKS.. SPILLED GAS ALL UNDER CAR.. CAUGHT FIRE AND BURNED TO THE GOUND. VW TECHNICAL PROS DID WORK... @ AUDI PENSACOLA (SONIC AUTO GROUP) . CAR HAD PREVIOUSLY HAD RECALL ON FUEL SYSTEM FIXED IN 2016. STILL FAILED. GOT INTO CAR IN AM AND IT WOULD RUN FOR 2 SECONDS AND QUIT. CALLED SERVICE TECH FOR GUIDANCE.. SAID GET TOW TRUCK TO BRING IT IN TO AUDI PENSACOLA FOR EXAM. CAR CAUGHT FIRE IN DRIVEWAY THANKFULLY OUT FROM UNDER CARPORT. FIRE DEPT ARRIVED JUST IN TIME TO SAVE MY HOUSE FROM BEING TOTALLY INVOLVED. SEE ATTACHMENTS OF REPAIR BILL AND PIX OF FIRE. MORE AVAILABLE

Mar 13, 2018

Fire: 1

HARD STARTING 1ST THING AM.... SEEMS TO RUN OK AFTERWARD. VW SERIVCE TECH SAYS REAR FUEL PUMP AND SENSOR BAD..CAUSING ENGINE SPEED SENSOR TO MALFUNCTION. CAR STALLED ON FWAY TWICE TOO...

Aug 08, 2017

STRUCTURE

2 complaints

THE REAR DRIVER SIDE DOOR HANDLE FELL OFF COMPLETELY (BOTH PIECES) WHEN I WAS TRYING TO GET IN THE BACK SEAT (SIMPLY OPENING THE DOOR BY PULLING ON THE HANDLE). APPARENTLY THIS HAS BEEN AN ISSUE FOR YEARS (PEOPLE COMPLAINING ABOUT IT SINCE 2011 ACROSS MULTIPLE VW MODELS). ONE PERSON'S FORUM POST SAID THERE WAS A FREE RETROFIT KIT (TURNS OUT THEY ARE FROM THE UK) BECAUSE IT IS A KNOWN PROBLEM. HOWEVER, VOLKSWAGEN OF AMERICA SAYS THEY HAVE NEVER HEARD OF THIS PROBLEM. I'VE UPLOADED A FEW OF THE DOZEN'S OF FORUM ENTRIES OF PEOPLE SAYING THIS HAPPENED TO THEM, AND A PHOTO OF MY DOOR HANDLE. IT APPEARS THAT DEALERSHIPS ONLY FIX IT IF IT'S UNDER WARRANTY HERE IN THE US.

Mar 17, 2016

EXTERIOR PAINT BAD DISCOLORATION. CALLED MANUFACTURER THEY TOLD ME NOTHING THEY CAN DO FOR ME. MY VEHICLE IS <2 YEARS OLD AND ONLY 21, 000 MILES COVERED UNDER 36,000 MILE WARRANTY. *TR

Apr 30, 2015

WHEELS,ENGINE

1 complaint

1 of the 2 water pumps has been repaired twice. On this 2013 Volkswagen Tiguan between the years of 2022-2024. Upon the last repair of water pumps the vehicle just cut off while driving. No overheating indication notice was alarmed or visual indication of smoke / overheating from radiator. The vehicle failed to restart after putting approximate solution /liquid in the radiator/ engine coolant resvior. The vehicle has been out of commission and mobility of the vehicle to inspect or have repaired is impossible due to being locked up will not even go into neutral. The immediate loss of power and inability to maneuver any steering options posed an immediate danger n risk to health and safety. There have been no notices sent to us about recalls on this vehicle only a class action lawsuit settlement that we should know about concerning the turbocharger. We have had car checked and repairs for engine oil leaks as well. No repairs done have remied the improvement or functionality of this vehicle. On a separate incident the front two front tires wore down tread all the way across in less than 6 months( brand new tires) resulting in the repurchase of two more tires and no mechanical explanation or fix could explain this occurrence. We had vehicle alignment assessment performed and nothing indicated a reason or explanation.

Oct 06, 2025

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

My engine shut off my battery as I was driving. This forced my car to stop in the middle of the road. There wasn’t a battery sign or engine light on until after the event. This could’ve caused a wreck, especially if it would’ve happened on the highway. I also have a problem with my gas not registering. It doesn’t show how much gas I have left in my tank. I have had other electrical issues, and problems when starting my car.

Aug 24, 2025

ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER

1 complaint

The issue involves ongoing water intrusion through the panoramic sunroof, front power windows, and windshield seals. The vehicle is available for inspection upon request. This recurring leak has caused extensive interior water damage, including visible mold growth in the carpet on multiple occasions. This mold presents serious health risks to both me and my passengers, especially my sister, who is undergoing cancer treatment and has a severely compromised immune system. Water pooling beneath the carpet also threatens critical electrical systems located in the floor area, including the Vehicle Electrical System Control Module (J519), CAN/LIN bus wiring, door control harnesses, and footwell circuits. Corrosion or shorting in these systems could lead to unpredictable failures in safety-critical functions, even if not immediately apparent. Although Volkswagen dealerships have cleaned the sunroof drains as part of routine service packages, no formal diagnosis or confirmation of the leak’s source has been made. Independent mechanics have confirmed clogged drains and flushed debris to restore water flow. In 2019, I replaced the windshield at my mechanic’s recommendation because the interior glass was frequently soaked with morning condensation. Despite these measures, the sunroof continues to leak whenever it rains. No warning lamps or dashboard messages have ever appeared related to this issue. The first visible symptom occurred several years ago—possibly as early as 2019—when water began leaking from the passenger-side sun visor and headliner immediately after a car wash. Given the persistent nature of the leak, the associated mold hazard, and the risk to vehicle electronics and occupant safety, I believe this defect warrants manufacturer accountability and recall consideration rather than a temporary repair.

Aug 11, 2025

STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

Fuel door actuator intermittently jams prevents access to the fuel nozzle. Yes, the car was off and locks disengaged. I had to spend $304.00 have the part replaced so that I can fuel my car. I researched this issue online VW drivers across models have experienced this issue.

Sep 12, 2022

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS

1 complaint

My 2013 Volkswagen Tiguan has had an airbag light on the instruments display since early March of 2022. At the same time lights on the steering wheel no longer illuminate and the horn does not function. I had earlier received a recall notice and took the car to my dealer for analysis on March 14. The service technician determined that the clock spring was defective and on and ordered the part which he said may be a week or two. I have checked with my dealer's part's department every month since then, and no part has arrived. I have been told that it is a supply issue. I am especially concerned that I have had several very close calls on limited access highways when a car has nearly veered into my car from a lane either from the left or the right, and I have no horn to alert the other driver who for some reason has failed to see me. I also am concerned that having a collision and having to airbag could be a very serious accident causing severe injury or death. This vehicle in unsafe and will not pass inspection.

Jun 17, 2022

LATCHES/LOCKS/LINKAGES

1 complaint

The contact owns a 2013 Volkswagen Tiguan. The contact stated that the door locks failed to function as designed. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,709.

May 28, 2021

WHEELS

1 complaint

ONE WHEEL SHOW CRACK , NO ACCIDENT, WHEEL LOOK LIKE NEW, BUT WITH ONE CRACK CLOSE TO BOLTING AREA. (JUST FOUND RECENTLY). MOST LIKELY WILL CRACK DOWN WHOLE WHEEL DURING DRIVING, VERY DANGEROUS. I AM GOING TO REPLACE IT WITH A NEW WHEEL, BUT WOULD LIKE TO HOLD VW RESPONSIBLE.

Mar 11, 2021

POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

3 YEARS AGO THE VEHICLE HAS PROBLEMS WITH SENSORS, THIS YEAR THE ENGINE LIGHT IS ON, THE AUTO REPAIR SHOP WORKER CHECKED THE CAR AND DESCRIBED THAT TURBOCHARGER IS LEAKING AIR, THEY OFFER ME TO IT REPLACE FOR $3000. THE CAR WAS IN MOTION IN CITY STREET WHEN THE LIGHT PUMP UP. EXCEPT OF THE LIGHT THE CAR IS DRIVING AS USUALLY.

Aug 26, 2020

SUSPENSION

1 complaint

BOTH FRONT AND REAR COIL SPRINGS BROKE FROM SECURE POSITION CREATING A SAFETY HAZARD AS SPRING COULD COME IN CONTACT WITH MOVING TIRES. REAR SPRING SEPARATED IN JULY 2019, FOLLOWED BY FRONT SPRING IN FEBRUARY 2020. VEHICLE WAS IN MOTION BOTH TIMES, BEING AT HIGHWAY SPEEDS WHEN FRONT SPRING BROKE.

Feb 05, 2020

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

PROBLEM WITH ACCIDENTAL DEPLOYMENT OF ELECTRONIC PARKING BRAKE: THIS IS A MAJOR DESIGN PROBLEM WITH AN INEXPENSIVE FIX. THE WAY THE TIGUAN HAS BEEN DESIGNED, IT PARKING LEVEL IS FLUSH TO THE CUP HOLDER. LAST WEEK, I SPILT MY COFFEE ON MY CHARGING CLUSTER (IN FIRST CUP HOLDER) AND ACCIDENTALLY DEPLOYED THE PARK BRAKE AT 70MPH AND IT LOCKED UP THE WHEELS...ON THE FREEWAY 🛣!!! THIS DEFECT COVERS MODEL YEARS 2009-2017 1ST GEN TIGUANS. THE FIX IS CHEAP & EASY. ALTHOUGH I HAVE TAPES A BUSINESS CARD OVER IT, I PLAN TO CRAFT A ROCKER PIECE TO EASILY SECURE THE PARKING BRAKE NEEDS TO BE DEPLOYED WHILE THE VEHICLE IS STOPPED.

Jun 26, 2019

EXTERIOR LIGHTING

1 complaint

WHEN YOU SWITCH ON THE IGNITION TO GO. DRIVER SIDE LOW BEAM LIGHT KEEPS COMING ON AND OFF ON MY 2013 VW TIGUAN

Oct 01, 2018

AIR BAGS,UNKNOWN OR OTHER

1 complaint

NOT SURE IF THIS INVOLVES THE TAKATA RECALL OR NOT. WHILE WAS EXECUTING A RIGHTHAND TURN ON A CITY STREET, I HEARD A SNAP/CLICK FROM INSIDE THE STEERING WHEEL. IMMEDIATELY, THE AIRBAG LIGHT TURNED ON AND I DISCOVERED THE NEXT DAY THAT THE HORN AND STEERING WHEEL CONTROLS HAD STOPPED FUNCTIONING. AFTER DOING SOME RESEARCH, I DISCOVERED THAT 2013 TIGUANS WERE INCLUDED IN THE STEERING WHEEL CLOCK SPRING RECALL IN 2015, SO I CHECKED TO SEE IF MY CAR'S VIN WAS INCLUDED. IT WASN'T, SO I REACHED OUT TO VW CUSTOMER CARE AND TOLD THEM THAT MY CAR WAS EXHIBITING THE SAME ISSUES THAT WERE OUTLINED IN THE RECALL NOTICE. THEY INITIALLY TOLD ME THAT MY VEHICLE WASN'T INCLUDED BECAUSE IT DIDN'T RECEIVE THE FAULTY FACTORY PARTS, THEN LATER CHANGED THEIR STORY TO SAY THAT MY VEHICLE ALREADY HAD BEEN REPAIRED IN RESPONSE TO THE RECALL. WHEN I EXPLAINED THAT THE REPAIR HADN'T PREVENTED THE SAFETY HAZARDS, THEY TOLD ME THAT THE RECALL REPAIR IS OUT OF WARRANTY SO I WOULD NEED TO PAY FOR THE REPAIR MYSELF.

Apr 26, 2018

STEERING,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE STEERING WHEEL MAKING AN ABNORMAL NOISE, THEN THE HORN FAILED, THE STEERING WHEEL FUNCTION BUTTONS FAILED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALLS. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

Mar 27, 2018

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

I WAS ONE THE HIGH WAY 1, AND I DROVE ABOUT 10 MINUTES. ALL OF A SUDDEN, MY CAR SHUT OFF WHILE DRIVING. THE BATTERY LIGHT CAME ON AND CAR DIED. THE WHEEL WAS EVEN LOCKED. BASICALLY, I WAS STOCKED ON THE HIGHWAY! THEN, I RESTARTED MY CAR ON THE HIGH WAY 1, AND IT WORKED AGAIN. THE DEALER CAN NOT FIND ANY ISSUE, AND THE SAME ISSUES HAPPENED TO ME TWICE WITH TWO MONTHS. NOW, I HAVE TO REPORT THIS IN ORDER TO PROTECT MYSELF.

May 17, 2016

STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

WHEN DRIVING VEHICLE IT WILL GET UP TO 40 SPEED AND NOT ABOVE AND STALL OUT TO 0 MPH. THE VEHICLE WILL NOT MOVE AND STALL FOR DURATION OF TIME, THEN IT WILL DRIVING AT A LOW SPEED UNDER 10-20MPH. AT THE TIME OF PURCHASE, I MADE IT KNOWN TO THE BRANDON VOLKSWAGEN DEALERSHIP, FIDELITY BANK AND VOLKSWAGEN AMERICA. I HAD TWO WARRANTIES AND THE PROBLEM WERE TOLD ME IN 2012 AND 2013, BY BRANDON VOLKSWAGEN THE PROBLEM WERE RESOLVED. IN JULY 2015 THROUGH AUGUST 2015 THE BRANDON VOLKSWAGEN INFORMED THAT A PART DOES NOT EXISTED TO CORRECT MY PROBLEMS FOR SEVERAL RECALLS. THE VEHICLE WAS NON-OPERABLE ON A MAJOR HIGHWAY 301HWY.

Jan 08, 2016

Crash: 1

TIRES

1 complaint

MY WIFE WAS DRIVING. SHORTLY AFTER GETTING ON THE INTERSTATE, HER REAR DRIVER SIDE TIRE BLEW OUT (THE WHOLE RIM WAS DETACHED). SHE DID NOT HIT ANYTHING AND SHE WAS NOT SPEEDING. INVESTIGATING THE PARKING LOT THAT SHE PULLED OUT OF, THERE WERE BLACK MARKS. WE LIVE RIGHT OFF THE INTERSTATE. THE DEALER IDENTIFIED A SECOND TIRE WITH A FLAW IN THE WALL OF THE TIRE. 2 TIRES HAD TO BE REPLACED. THIS WAS A BRAND NEW VEHICLE WITH ~20,000 MILES ON IT (MOSTLY INTERSTATE DRIVING). WE FOUND SIMILAR ISSUES WITH THIS BRAND OF TIRE THOUGH GOOGLE SEARCHES AND BELIEVE THE TIRE SHOULD BE RECALLED BEFORE SOMEONE DIES. THE COMPANY WAS UNWILLING TO WORK WITH US ON THE ISSUE. I WOULD LIKE TO SHARE THE PHOTO OF THE BLOW OUT WITH YOU. WE BROUGHT THE VEHICLE TO THE DEALER THAT EVENING. WE ASKED THE NEXT MORNING IF THEY WOULD SAVE THE TIRE, BUT DISCARDED THEM ALREADY. THE MANUFACTURER OF THE TIRE REFUSES TO WORK WITH US BECAUSE THEY FELT SINCE WE DID NOT HAVE THE PHYSICAL TIRE OR "EVIDENCE" IT WAS NOT THEIR PROBLEM. *TR

Feb 14, 2015

FUEL SYSTEM, GASOLINE,LATCHES/LOCKS/LINKAGES

1 complaint

THE LOCKING MECHANISM FOR THE GAS DOOR STOPPED WORKING PROPERLY AND THE DOOR REMAINS UNLOCKED WITH THE DOOR POPPED OPEN THE MAJORITY OF THE TIME. IF THE DOOR ISN'T POPPED OPEN THEN IT'S LOCKED SHUT AND CAN'T BE OPENED NORMALLY AND MUST BE PRIED OPEN. *TR

Dec 29, 2014

VEHICLE SPEED CONTROL

1 complaint

WHEN OPERATING AT 65MPH ON CRUISE CONTROL I NOTICED A TRUCK AHEAD OF ME SLOWING AT A HILL, SO I PRESSED THE "DOWN" BUTTON TO REDUCE THE SPEED TO 64, THEN AGAIN TO 63 MPH. WHEN I CLICKED AGAIN FOR 62 MPH THE VEHICLE SUDDENLY SPED UP BECAUSE THE CRUISE CONTROL HAD JUMPED BACK TO 65 MPH. BY THAT POINT I WAS QUITE CLOSE TO THE TRUCK AND HAD TO SLAM ON THE BRAKES TO AVOID A COLLISION. THIS HAPPENED TO ME TWICE BEFORE I FIGURED OUT WHAT WAS GOING ON. MY DEALER HAS VERIFIED THIS ISSUE IN MY VEHICLE AND HAS DETERMINED THAT ALL NEW 2014 TIGUANS ON THEIR LOT HAVE THIS DEFECT, AS WELL AS AT LEAST ONE 2014 PASSAT. A MEMBER OF THE TIGUAN OWNERS GROUP ON FACEBOOK HAS REPORTED THAT HIS 2010 TIGUAN HAS THIS ISSUE. VOLKSWAGEN OF AMERICA CUSTOMER SERVICE HAS OFFICIALLY TRIED TO BLOW ME OFF AND MAKE ME GO AWAY. THIS ISSUE DOES NOT OCCUR EVERY TIME, USUALLY RANDOMLY OCCURRING BETWEEN 30-40% OF THE TIME. *TR

Sep 23, 2014

AIR BAGS,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT HEARD A CHIME SOUND COMING FROM THE VEHICLE AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,500. UPDATED 10/29/14*LJ THE CONSUMER STATED THE VEHICLE WAS TRADED IN. THE CONSUMER FELT THE REPAIRS WERE TAKING TOO LONG TO BE COMPLETED. UPDATED 04/23/2015 *JS

Sep 23, 2014

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V441000 (FUEL SYSTEM, GASOLINE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THEY WERE UNABLE TO PERFORM THE REPAIR BECAUSE THERE WERE NO AVAILABLE APPOINTMENTS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,798. UPDATED 10/22/14*CN UPDATED 4/8/2015 *JS

Sep 12, 2014

FUEL SYSTEM, GASOLINE

1 complaint

I WONDER WHY I HAVE NOT RECEIVED A RECALL NOTICE RE: NHTSA CAMPAIGN NUMBER 14V441000. MY 2013 VW TIGUAN DIED WHILE TRAVERSING A SLIGHT INCLINE IN AN INTERSECTION. FORTUNATELY NO OTHER CARS WERE PRESENT. VEHICLE WAS LATER TOWED TO VW DEALERSHIP. WORK ORDER FAILED TO MENTION THAT AUTO DIED, INSTEAD SERVICE ADVISOR WROTE THE FOLLOWING: "CK ENGINE LIGHT ON. TECH(S): 8563 WARRANTY. CUSTOMER STATES CHECK ENGINE LIGHT IS ON. SCANNED FOR TROUBLE CODES. RAN GFFAULT P0192 FUEL RAIL PRESSURE INTERMITTENT. PERFORMED TEST PLAN, CHECKED FUEL PRESSURES, ALL WITHIN SPECS. CLEARED CODES, RETESTED IN AM OPERATING TO SPECS, POSSIBLE FUEL LEVEL WAS TOO LOW IN FUEL TANK, BUT VEHICLE IS CURRENTLY OPERATING TO SPECS." THE INSTRUMENT PANEL READ RANGE: 85 MILES, WHICH, IN MY OPINION, DISCREDITS THE CONJECTURE THAT THE FUEL LEVEL IN FUEL TANK WAS TOO LOW. IS THERE A WAY TO FACILITATE RECEIVING A RECALL NOTICE? IF SO PLEASE ADVISE. *TR

Aug 30, 2014

STEERING,FUEL/PROPULSION SYSTEM

1 complaint

I PURCHASED A 2012 VW TIGUAN AND STARTED HAVING PROBLEMS WITH THIS VEHICLE AT ABOUT 15,000 MILES WHEN THE FUEL PUMP AND MODULATOR WENT BAD.. AFTER THAT I WENT THROUGH 2 OR 3 MORE FUEL PUMPS ON THE VEHICLE, THE STEERING COLUMN FAILED. UNSATISFIED WITH THE CARS PERFORMANCE I VOICED MY OPINION TO THE DEALERSHIP; ASKING TO GET OUT OF THE VEHICLE. THEY CONTACTED VW WHO AGREED TO PLACE ME IN A 2013 MODEL AND GAVE ABOUT $4500 TOWARDS MY COSTS OF THE UPDATED MODEL; WHICH I STILL LOST CONSIDERABLE MONEY ON BECAUSE OF A VERY LOW TRADE IN VALUE; BUT I WANTED A SAFE VEHICLE FOR ME AND MY FAMILY. NOW I HAD THE 2013 FOR OVER A YEAR AND 21,000 MILES ROLES ON AND MY FUEL PUMP WENT OUT ON THIS CAR. IT HAPPENED WHILE I WAS MAKING A RIGHT TURN INTO TRAFFIC AND THE CAR DIED ALMOST CAUSING MY FAMILY AND I TO HAVE A SERIOUS ACCIDENT. THE DEALER REPLACED THE FUEL PUMP AND MODULE ONCE AGAIN. I CONTACTED VW AND EXPLAINED MY WIFE AND I ARE SCARED THIS PROBLEM WILL CONTINUE TO HAPPEN AND HAVE FOUND MULTIPLE SOURCES INCLUDING THE DEALER STATING THIS PROBLEM CONTINUES TO OCCUR AND I FEAR FOR MY SAFETY WHILE DRIVING. I ALSO HAVE BEEN VERY PATIENT WITH THEM REGARDING THE MULTIPLE INCONVENIENCES THIS HAS BEEN FOR ME WITH MULTIPLE VEHICLES. THEY REFUSED TO HELP ME AND JUST CONTINUE WITH THE ORIGINAL WARRANTY. I ASKED FOR CONSIDERATION TO PLEASE BE TAKEN OUT OF THIS VEHICLE AND THEY OUT RIGHT REFUSED TO HEAR ME. NOW I HAVE A CAR THAT I OWE MONEY ON, CANNOT AFFORD TO TRADE IN, WITH A KNOWN MECHANICAL PROBLEM. MY WIFE IS SCARED TO DRIVE IN THE CAR AND WILL NOT ALLOW ME TO TRAVEL WITH MY KIDS. VW WAS ONLY CONCERNED ABOUT THE BOTTOM LINE AND NOT THE CUSTOMER EXPERIENCE. THE REP WOULD NOT INTERJECT HIS OWN FEELINGS HOWEVER HE DID SAY GIVEN MY VW EXPERIENCE HE DOES NOT BLAME ME FOR WANTING OUT OF THE CAR; BUT VW WOULD NOT HELP. ALL I ASKED FOR WAS A VEHICLE THAT WILL PROVIDE SAFETY FOR ME AND MY FAMILY. *TR

Mar 20, 2014

FUEL SYSTEM, GASOLINE,VEHICLE SPEED CONTROL,ENGINE

1 complaint

AFTER TURNING MOTOR ON, AND BACKING UP, THE CAR IS UNRESPONSIVE WHEN SHIFTED INTO DRIVE,. ON 4 OCCASIONS NOW I HAVE HAD TO RESTART THE CAR AND TRY AGAIN. THE ACCELERATOR SEEMS PROGRESSIVELY UNRESPONSIVE. YESTERDAY, THE CAR STAYED IN GEAR, AND ON LONG ENOUGH FOR ME TO PULL INTO TRAFFIC AND THEN DIED. I HAD TO RESTART WHILE VEHICLES DROVE AROUND ME. THANKFULLY IT WAS A RESIDENTIAL STREET. I'M VERY WORRIED NOW TO DRIVE THE CAR AS IT COULD HAPPEN IN A BUSIER ENVIRONMENT AND RESULT IN AN ACCIDENT. CHECKING ONLINE, THIS SEEMS TO HAVE OCCURRED TO OTHER VOLKSWAGEN TIGUAN OWNERS OVER THE PAST 3 YEARS, BUT DEALERSHIP SERVICE DEPARTMENTS WERE UNABLE TO DETERMINE THE PROBLEM OR CHANGED OUT THE FUEL PUMP. AFTER GM RECALL I AM VERY CONCERNED. *TR

Mar 12, 2014

FUEL SYSTEM, GASOLINE,ENGINE

1 complaint

VEHICLE CUT OUT, AND ENGINE DIED. SOMETIMES THE EPC LIGHT IS ILLUMINATED, OTHER TIMES IT IS SIMPLY A LOSS OF POWER AND THEN ENGINE CUT OFF. HAS HAPPENED MULTIPLE TIMES. OFTEN DURING ACCELERATION INTO TRAFFIC. *TR

Mar 09, 2014

POWER TRAIN,ENGINE

1 complaint

MY FIRST ISSUE WITH A CHECK ENGINE LIGHT CAME ON 1 MONTH INTO MY 3+ YEAR LEASE WITH UNDER 1,000 MILES ON THE CAR. I WAS TOLD IT WAS FINE TO DRIVE, AS THEY COULDN'T FIT ME IN FOR SERVICE WITH A LOANER FOR 2 WKS!! THE LIGHT EVENTUALLY WENT OFF IN 2 DAYS WITHOUT AN ISSUE. HOWEVER, IT HAPPENED AGAIN AT 5K MILES. THE CHECK ENGINE LIGHT CAME ON AND I PROCEEDED TO DRIVE AROUND THE CORNER FROM MY HOME. I STOPPED AT A STOP SIGN, ACCELERATED SLIGHTLY AND THE CAR DIED. THE CAR HAD A CHECK ENGINE (YELLOW LIGHT ON) AND A RED LIGHT. I HAD LITTLE TO NO CONTROL OVER THE STEERING EITHER. I PULLED OVER, RESTARTED THE CAR AND TURNED AROUND. I PROCEEDED AT A RATE OF 5 TO 10 MILES PER HOUR WITH MY HAZARDS LIGHTS ON FOR THE MILE RIDE BACK TO MY HOUSE. I STOPPED AT A 4 WAY STOP SIGN AND ACCELERATED SLIGHTLY AND THE CAR DIED AGAIN. I WAS ALMOST HIT BY ONCOMING TRAFFIC. I WAS ABLE TO DRIVE LESS THAN A MILE TO MY HOME. THE CAR HAD TO BE FLAT BEDDED AS IT WOULD NOT SHIFT INTO NEUTRAL. THE CAR IS AT VW AND I AM AWAITING MORE INFO...WITH NO LOANER. *TR

Oct 29, 2013

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE ACCELERATOR FAILED TO ENGAGE. ALSO, THE EMERGENCY BRAKE FAILED TO RELEASE WHEN IN PARK. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,300 AND THE CURRENT MILEAGE WAS 29,000.

Sep 04, 2013

PARKING BRAKE

1 complaint

I AM A STATE TROOPER WHO INVESTIGATED A CRASH. THE VEHICLE IN QUESTION WAS INVOLVED IN THE CRASH. THE VEHICLE THAT CAUSED THE CRASH WAS A 2013 VW TIGUAN. THIS VEHICLE HAS AN ELECTRICALLY ACTUATED PARKING BRAKE. THE SWITCH, VERY SIMILAR TO A POWER WINDOW SWITCH, IS LOCATED BETWEEN THE FRONT SEATS ADJACENT TO THE CUP HOLDER. THE DRIVER, REACHING FOR THE CUP ACCIDENTALLY HIT THE PARKING BRAKE SWITCH ACTIVATING IT. THE CAR CAME TO AN IMMEDIATE STOP IN A TRAFFIC LANE OF AN INTERSTATE AND THE VEHICLE FOLLOWING STRUCK IT IN THE REAR CAUSING EXTENSIVE DAMAGE TO BOTH VEHICLES. I MANIPULATED THE SWITCH TRYING TO RELEASE THE BRAKE SO THE TOW OPERATOR COULD PULL IT UNTO THE FLAT BED OF THE TRUCK. IT WAS UNCLEAR HOW TO RELEASE THE BRAKE (I WAS UNABLE TO DO SO),OR HOW IT WAS INITIALLY ACTIVATED. THE SWITCH CAN BE PULLED UP, OR PUSHED DOWN, PRESUMABLY TO ENGAGE OR DISENGAGE THE BRAKE. IT SHOULD BE NOTED UNLIKE A PEDAL OR LEVER STYLE PARKING BRAKE, THERE IS NO WAY TO MODULATE THE AMOUNT OF BRAKING EFFORT. FROM WHAT I OBSERVED, IT APPEARS THE DRIVER GETS FULL BRAKING FORCE OR NONE AT ALL. THE LOCATION OF THE SWITCH MAKES IT EASY TO STRIKE ACCIDENTALLY EITHER BY REACHING FOR THE CUP HOLDER OR EVEN WHILE TRYING TO REPOSITION YOURSELF IN THE SEAT. *TT

Aug 29, 2013

Crash: 1

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

WE RENTED THE VEHICLE FROM HERTZ AT DENVER INTERNATIONAL AIRPORT. WHEN WE PARKED THE CAR TO GO TO A RESTAURANT, WE COULD NOT UNLOCK THE DOORS AND THUS COULD NOT GET OUT OF THE CAR. WE PHONED HERTZ AND WERE TOLD WE COULD EXCHANGE THE CAR FOR A DIFFERENT CAR AT THE AIRPORT. ON THE WAY TO THE AIRPORT, WE KEPT SEEING SPORADIC WARNING SIGNALS ON THE DASHBOARD THAT VARIOUS DOORS WERE OPEN. THEY WERE NOT OPEN. THE ATTENDANTS AT HERTZ HAD TROUBLE UNLOCKING THE DOORS AS WELL. FORTUNATELY, WE CONTACTED OUR DAUGHTER BY CELL PHONE WHO DID SOME RESEARCH ON THE CAR ON THE INTERNET AND FOUND THAT THERE IS A HIDDEN KEYHOLE ON THE EXTERIOR OF THE DRIVER'S SIDE DOOR THAT WAS COVERED BY A SNAP-ON PIECE OF MOLDING. OUR DAUGHTER WAS ABLE TO COMMUNICATE HOW TO ACCESS THE KEYHOLE TO THE HERTZ ATTENDANTS WHO THEN SUCCEEDED IN OPENING THE DOORS. THE WINDOWS WERE OPERATIVE, BUT WERE TOO SMALL FOR OLDER FOLKS LIKE OURSELVES TO USE AS AN EGRESS, CERTAINLY NOT WITHOUT HELP. THIS IS POTENTIALLY A VERY DANGEROUS SITUTATION SINCE IT COULD BE IMPOSSIBLE TO EXTRACT PASSNEGERS FROM A VEHICLE THAT SUFFERS AN ACCIDENT. ALSO, PASSENGERS COULD ARRIVE AT A DESITINATION LATE AT NIGHT AND WITH INSUFFICIENT FUEL, AND FIND THEMSELVES UNABLE TO GET OUT OF THE CAR OR DRIVE SOMEWHERE ELSE FOR HELP. *TR

Apr 11, 2013

POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THERE ARE 2 SEPARATE INCIDENTS. FIRST INCIDENT APPROX. NOV. 26. PROCEEDING UP A STEEP HILL WHEN THE CAR SUDDENLY DECELERATED. PRESSING ON GAS PEDAL DID NOT RESULT IN INCREASED SPEED. NEEDED TO SHIFT TO MANUAL TRANSMISSION MODE TO REGAIN CONTROL OF THE CAR. SECOND INCIDENT ON DEC. 27. PROCEEDING DOWN A STEEP HILL AT APPROX. 45 MPH. POSTED SPEED LIMIT IS 45MPH. PAVEMENT IS DRY, VISIBILITY IS MILES. SKY IS OVERCAST. WHILE DRIVING DOWN THE HILL THE VEHICLE SUDDENLY WENT INTO DECELERATION FROM 45 TO ~ 30MPH. PRESSING ON THE GAS PEDAL DID NOT RESULT IN SPEED INCREASE. NEEDED TO SHIFT CAR INTO MANUAL TRANSMISSION MODE TO GAIN CONTROL OF THE CAR BACK. THIRD INCIDENT ON JAN. 5. PROCEEDING ON CITY STREET AT LESS THAN POSTED SPEED LIMIT. SUDDENLY CAR HAS NO POWER. ALL ELECTRICAL IS OFF. MUST MOVE CAR TO SIDE OF ROAD. AFTER GETTING THE CAR OUT OF TRAFFIC AND STOPPED, WAS ABLE TO RESTART. ALL ABOVE INCIDENTS ARE REPORTED TO VW AND CAR IS IN FOR SERVICE. VW REPORTS NO ISSUES WITH THE CAR. *TR

Jan 08, 2013

2013 VOLKSWAGEN Tiguan Problems & Complaints

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