How many problems does the 2020 VOLKSWAGEN Tiguan have?

The 2020 VOLKSWAGEN Tiguan currently has 113 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2020 VOLKSWAGEN Tiguan?

The most common problems reported for the 2020 VOLKSWAGEN Tiguan are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2020 VOLKSWAGEN Tiguan problem data come from?

All problem and complaint data for the 2020 VOLKSWAGEN Tiguan comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2020 VOLKSWAGEN Tiguan Problems

UNKNOWN OR OTHER

23 complaints

Overhead console fell out of ceiling. Hanging by wires. This poses a danger especially when it falls during driving. It is a known vw issue. The plastic tabs at each of the 4 mounting points of the panel had cracked, and snapped causing the entire panel to fall down, dangling by the wires. Whether the mounting points failed due to heat or whether it was the mounting screws being over-tightened causing the plastic to crack is indeterminable, but it failed at each of the 4 mounting screw points.

Sep 08, 2025

The overhead console on the VW Tiguan fell out of the ceiling. This is actually the second time this has happened (was originally replaced by the dealership at time of purchase). It so far has only fallen out a little bit and I taped it a bit, but it's still coming out. It blocks visibility and exposes electrical wires of the car. If it should fall out during a sudden stop, the whole thing could hit me in the head and cause an accident as I am a shorter driver and closer to the windshield. VW extended the warranty coverage given this known defect, but completely dependent on miles driven versus age of car-so mine is unable to be fixed without a costly repair, that I still cannot trust will not happen again since this is a repeated issue. Many VW owners have the same problem and this is a safety hazard VW needs to address immediately.

Aug 12, 2025

The overhead console came loose while parked during a heat wave and over the course of a day, it ended up hanging by the wires needing to be held up while driving. It blocks the rearview mirror, has exposing wires and swings around. This occurred during a heat wave. It seems that the plastic holding the screws melted, causing it to fall off. There are no warning lights or sounds and were none prior. Warranty states they do not cover this damage. Many others online say this happened to them with the same vehicle.

Jun 27, 2025

The overhead console is falling off due to weak plastic brackets in the housing. This overhead console failed over time with no contact and seems to be a big issue for many 2020 Tiguan owners. The console hanging down creating a driving hazard. There are many forum discussions laying out the issue and VW will not repair.

May 30, 2025

Car-Net module that connects with emergency services keeps failing. This part has failed 2x on my vehicle and it is not even 5 years old yet. A simple internet search shows that this is a known issue and is experienced across models and production years for Volkswagen vehicles.

Mar 31, 2025

+ 18 more complaints for this component

ENGINE

10 complaints

The crankcase breather valve (PCV system) on my 2020 Volkswagen Tiguan failed, which caused catastrophic engine damage. VW Southtown diagnosed the engine as condemned and stated that a full engine replacement is required. Prior to the engine being condemned, I have already spent $3,787.59 in repairs at VW Southtown addressing recurring oil-related issues caused by the PCV valve being stuck closed. This caused an excessive crankcase pressure buildup of over 0.5 psi, as documented on the VW service repair order. The failure occurred while my husband was driving our [XXX] son in the car, and the warning message immediately displayed on the dashboard was: “12V battery not charging. Stop engine.” This sudden loss of engine function and dashboard warning posed a serious safety risk, as it could have resulted in loss of power or control while driving. The problem has been confirmed and documented by an authorized VW service department, including detailed repair orders and technical diagnosis. Prior to failure, there were oil-related warning lights and symptoms of excessive oil pressure, which appeared intermittently and indicated the underlying PCV failure. Research indicates this is a known, widespread issue affecting 2020–2021 Tiguans, with multiple owners reporting breather valve/PCV failures leading to oil loss, excessive crankcase pressure, and engine damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 30, 2025

Exceeding manufacturer recommended oil consumption. Car emits white smok out of the exhaust upon start up. The vehicle has been in the shop three times for this problem. The first time valve seals were replaced. The second time the oil pressure regulator was replaced the third time the recommended fix is to replace the engine head however they are nationally on backorder for months now so the fix has yet to be applied. Personal research has resulted in numerous Facebook groups and reddit post of customers with the exact same story.

Sep 08, 2025

The vehicle has had repeated failures of the oil filter adapter to block gasket. This gasket has been replaced three times in 41,000 miles. There appears to be a failure on the part of the gasket. The vehicle has been repaired for the third time, the gasket remains with the dealership where it was repaired. I do have photos of the gasket. A catastrophic failure would result in radiator fluid pouring out of the vehicle, causing the vehicle to come to a complete stop, regardless of location. This problem has occurred three times within 41,000 miles. The part has been inspected b the mechanic who replaced it. There is no warning other than to watch for leaks.

Mar 30, 2025

The vehicle burns oil. When the dealer was confronted they said it was “normal” for the car to burn half a quart of oil every 2000 miles. No oil stains on the ground. The engine is burning the oil.

May 19, 2023

Low Engine Oil. Car is burning oil. Having to put engine oil every 3 months.

Jul 09, 2022

+ 5 more complaints for this component

STRUCTURE

7 complaints

The contact owns a 2020 Volkswagen Tiguan. The contact stated that the interior overhead console had become detached from the interior roof of the vehicle. The contact used tape to temporarily secure the console. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 40,000.

Jul 21, 2025

The overhead console fell down and was hanging by the cables connected to it which control the sunroof motor, SOS system, Info button, rear interior lights and driver/passenger dome lights. It hangs between driver and passenger at roughly 4 inches from the roof and obscures peripheral vision and usage of the rear-view mirror. Finally, if it occurred while driving it could easily have caused an accident.

Aug 05, 2024

The contact owns a 2020 Volkswagen Tiguan. The contact stated while the vehicle was parked, the contact noticed that the center console had detached and struck the contact on the head. There were no serious injuries sustained; however, the contact stated a red mark was left on his head. The contact was concerned that the failure could recur while driving. The vehicle was taken to the dealer however, the diagnostic test result was not disclosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 91,000. The VIN was not included.

May 29, 2024

The contact owns a 2020 Volkswagen Tiguan. The contact stated that on three separate occasions, the upper overhead console had detached from the headliner. The contact had taken the vehicle to the dealer on all three occasions and had the part replaced under warranty. Recently, the contact stated that the failure returned where the console was hanging from the headliner three wires. The contact stated that the console obstructed her vision of the rearview mirror and side mirrors. The dealer was notified of the failure and informed her that parts for the repair were on backorder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 4,000.

Aug 26, 2022

The contact owns a 2020 Volkswagen Tiguan. The contact stated that the sunroof console detached and blocked the rear-view mirror and side view mirror. The contact had taken the vehicle to a local dealer however, the replacement part was on back order. The contact stated that he was told to use duct tape until the replacement part arrived. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 26,000.

Aug 22, 2022

+ 2 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

6 complaints

Control panel on the ceiling of the car (holds the sos button, controls for sun roof) fell off and was hanging on by wires. Dealership said it was defective clips GPS in car and through car play also does not work. Navigation shows car significantly off course. Vw said it was a Verizon issue, but it has not been resolved

Nov 23, 2024

As you own the car for three years, my overhead panel on the roof of the car has attached itself from the car and is hanging in front of the rearview mirror by the cords. There’s also affected the GPS and electrical in the vehicle.

Jul 09, 2024

SOS warning light malfunction, cannot make call to emergency services; was told it is a module that needs to be replaced for over $1000 dollars. Forums and chatrooms state this is a wide spread issue. Dealership does not deem to replace due to out of warranty. Malfunctioned while it WAS in warranty, was not only reset and the light would malfunction light would turn on after a few days. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Mar 20, 2024

Driving on the interstate with the windshield defrost on due to the winter weather coming from Texas into Arkansas and the in car electrical turned off and the dash screen said “check starter system” and then told us to safely park the vehicle. All electronics in the car turned off but the car system was still going. I was able to drive the car to an exit and park all with the dash and infotainment system shut off. Thankfully the steering wheel didn’t lock.

Jan 14, 2024

The roof console (the console that controls the sunroof) detached overnight and was dangling at eye level by a couple wires. It cracked right at the screws. My guess is it has to do with heat resistance and thin plastic. If this had happened while driving, it would have been an immediate and serious safety hazard as it would have blocked my line of sight through the windshield. A quick Google search reveals what seems to be a common issue that's occurred in nearly identical manners: https://www.volkswagenownersclub.com/threads/2020-tiguan-overhead-console-detached.130458/

Aug 22, 2023

+ 1 more complaint for this component

ELECTRICAL SYSTEM

5 complaints

After sitting in the hot sun for an hour or so, turned it on, and got a "check starter" warning, and all the dash instruments went off. No lights, turn signals, brake lights. Radio worked, windows worked for a bit, then nothing. Had power steering and brakes. Had warning lights on the mirrors. No AC/heat. Speedometer, tach, fuel, temp, display - all off. Car still ran. Found issue to be a faulty ignition switch

Apr 23, 2025

SOS malfunction light came on after downloading & syncing the car with the MyVW app. I took the car to the dealer & they said the module needs to be replaced & it would be $1500 because it’s out of warranty but it seems like in 2021 VW replaced it for free because it’s a known issue. I did not purchase this car until 2024 so it’s not covered. There are multiple people noting the same issue on online forums.

Mar 03, 2025

SOS button is erroring out. It won't reset back to green is staying red and showing Error: Emergency call function. This is a known issue see attached error on my vehicle and a few screen shots others have reported on different blogs.

Jun 18, 2024

An update was pushed to the safety emergency response system for VW vehicles better known as Carnet. The update has caused the emergency safety response system to be disabled and now that the car is out warranty the dealership is requiring the owners to pay to repair the module out of pocket although the functionality malfunction was due to the update pushed out by Volkswagon.

Jan 17, 2024

Disconnect not working no green or red light on

Jul 24, 2022

FORWARD COLLISION AVOIDANCE

5 complaints

The headliner control panel just falls which distracts the driver as well as all forward safety components fail to respond. I feel it is dangerous as this is extremely distracting

May 18, 2024

The front assist emergency braking system activates for no reason. On all occasions, the last incident happened July 1, 2022, there were no obstacles in the road to warrant the car to come to a near stop. I’ve brought the car to the dealership for inspection and was informed the car is “sensitive”.

Jul 02, 2022

The contact owns a 2020 Volkswagen Tiguan. The contact stated that while driving approximately 45 MPH, the Forward Collision Avoidance system and Forward Collision Avoidance Automatic Emergency braking engaged. The brake warning light was illuminated on the instrument panel. The failure reoccurred three times. The vehicle was taken to the independent mechanic who was unable to retrieve a fault code. The vehicle was not repaired. The contact requested that the dealer notify the manufacturer of the failure. The approximate failure mileage was 17,000. The contact stated that Legend VW inspected the vehicle a second time and did not find an issue.

Apr 01, 2022

THE VEHICLE WILL STOP ITSELF WHILE IN MOTION THROUGH THE AUTOMATIC BRAKING SYSTEM AT RANDOM TIMES, BOTH IN TRAFFIC AND WHEN NO OTHER VEHICLES ARE AROUND. THE WARNING WILL SHOW UP IN THE GAUGE CLUSTER AND THE CAR WILL QUICKLY COME TO A STOP. THIS HAS HAPPENED ON AT LEAST 4 OCCASIONS. THE DEALER HAS STATED THERE ARE NO FAULTS.

May 08, 2021

TL* THE CONTACT OWNS A 2020 VOLKSWAGEN TIGUAN. THE CONTACT STATED WHILE DRIVING AT 40 MPH, THE AUTOMATIC EMERGENCY BRAKING ENGAGED WITHOUT WARNING. THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD WAITED FOR A MINUTE THEN DROVE TO HIS DESTINATION WITH NO FURTHER ISSUES. THE CONTACT CALLED JOE HEIDT MOTORS VOLKSWAGEN (515 RT 17 N, RAMSEY, NJ 07446, (201) 327-2900) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED IMMEDIATELY. THE DIAGNOSTIC TEST WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,722.

Sep 18, 2020

SERVICE BRAKES

5 complaints

Just took my 2020 VW Tiguan in for routine maintenance and was told that my rear brake pads and rotors were down to 3&4 millimeters and had to be replaced. The front brakes were both at 8 millimeters and are fine. This appears to be a very strange wear pattern in that front brakes should take the most pressure. If the rear brakes brake harder than the front it could cause loss of control and “fishtailing “.

Jun 22, 2023

While just start the car and drive it for 2 or 3 minutes a loud alarm sound and my dash lit up in red saying "BRAKE BOOSTER FAULTY" the car brakes feel week and two minutes later it disappear and the brake returns to normal. my mechanic said that it is something that only the dealership can fix because it looks like a problem that must to be recalled. it is a safety issue that can lead to an accident on the freeway.

Jun 09, 2023

Uneven and excessive pad wear that was reported to be "normal" by the dealer. Photo of pads from passenger side of vehicle attached. One is almost unworn and the other is down to metal.

Aug 30, 2022

THE VEHICLE WAS BACKED OUT OF A PARKING SPACE IN A LOT. A POP WAS HEARD AND THE BRAKE THE BRAKE PEDAL WENT TO THE FLOOR AND EVENTUALLY STOPPED. THE INSTRUMENT PANEL SHOWED FAULTY BRAKE BOOSTER. I HAD VW TOW THE VEHICLE TO THE DEALERSHIP AND THEY ORDERED A NEW BRAKE BOOSTER AND REPLACED IT. ON MAY 7, 2021 THE SAME SYMPTOM HAPPENED AND I CONTACTED THE DEALERSHIP AND THEY AGAIN TOWED THE VEHICLE TO THEIR LOCATION. I AM WAITING FOR A CALL FROM THE DEALERSHIP ON THE DIAGNOSIS.

May 10, 2021

BRAKES STARTING SQUEALING PERIODICALLY WHEN APPLYING THE BRAKES LIGHTLY, WITH ONLY 1,000 MILES ON THE VEHICLE. TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY SAID IT WAS NORMAL. BRAKES NOW SQUEALING NEARLY ALL THE TIME WHEN BRAKES APPLIED LIGHTLY, NOT SO MUCH IF BRAKING HEAVILY. VEHICLE HAS 5,000 MILES ON IT. HAD ANOTHER VW DEALERSHIP LOOK AT IT AND THEY SAID THE SAME THING, IT IS NORMAL AND NOT A SAFETY ISSUE. HANDED A BROCHURE TO CONVINCE ME IT OK.

Oct 20, 2020

ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

2 complaints

I am experiencing the Driver Door Control Switch / EBS error. When this occurs my emergency break activates when I am driving, throwing me into a complete stop unexpectedly, pulls several check engine lights and a series of loud distracting alert sounds. This is extremely dangerous on the road and I’ve almost been rear-ended multiple times. I have brought my vehicle in to Volkswagen and European Specialty Auto Shop and they were not able to replicate the issue thus we’re not able to help me. There are several forums online that point to this being a recall issue with Volkswagen and yet my VIN number is showing as not affected. It is my understanding that this issue is being caused by a faulty driver door wiring harness. It is random when this issue occurs. Forums online have led me to believe it is due to weather fluctuations. At this point I no longer feel safe driving my vehicle. This needs to be escalated to a Volkswagen as a public safety concern.

Nov 18, 2025

Emergency breaking activate when passing construction zone or taking curves on the road and sensors reads barriers or cones and locks the breaks and emergency breaking warning comes on dashboard. Horn not functioning in high humid climates

Mar 18, 2022

ELECTRICAL SYSTEM,VISIBILITY/WIPER

2 complaints

The windshield wipers have been acting up, turning on unexpectedly when I use the turn signals, with no input from me, or when I drive over bumps, which seriously blocks my view and creates a danger on the road, especially in bad weather or during turns. This problem started showing up in October 2023 when the car had about 16,000miles, still under the 4-year/50,000-mile warranty. I took it to a dealership that month, but they checked the turn signals, scanned for faults, and found nothing, yet the issue didn’t go away. I tried again in September 2024 with another appointment, but the dealership wanted $250 for a diagnostic and to keep the car overnight, so I couldn’t proceed. The car and wiper system can be inspected if needed. There were no warning lights or messages beforehand; the trouble began in October 2023. Only the first dealership looked at it, with no fix. I have several videos showing the problem.

Aug 09, 2025

The center overhead console fell down (controls dome lights, sunroof, & other convenience features). Thankfully, no one was driving but it could have caused a serious issue if we had been. Many other VW Tiguan owners have experienced this issue, sometimes multiple times.

Aug 11, 2024

FUEL/PROPULSION SYSTEM

2 complaints

It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue

Jun 03, 2025

Car exhaust is under car and does not come outside of under the car. We were in an accident and were told that because there are now cracks and gaps under the car that the exhaust is leaking into the body of our car and could cause co2 poisoning. If the exhaust were not under the car there wouldn’t be a safety concern

Nov 23, 2024

EXTERIOR LIGHTING

2 complaints

Aftermarket headlights were purchased online. Manufactured by AKD Aokeding in China. The headlights were installed by a ASE certified tech. The left low beam light went out within minutes while driving. Headlights were removed and internals inspected. The construction of these lights are very unsafe and would not meet any manufacturer specs. Not sure how these headlights would pass any safety compliance. The internal components were loose, unsecure and fragile. The wiring used was very thin approximately 28/30 gauge diameter. Right side headlight displayed excessive heat. These lights and company products need further review for further sales to the U.S. Other complains are online about this manufacturer.

Apr 25, 2025

Center overhead console had a catastrophic failure of the brackets holding it in place on the ceiling of the car. This resulted in the full console dangling from the ceiling of the car by wires only. This blocks driver view, the rear view mirror, and swings into driver and passenger headspace. Contacted the dealership and was told this is a common problem. There was no warning before this occurred.

Oct 07, 2024

UNKNOWN OR OTHER,VISIBILITY/WIPER

2 complaints

In my VW Tiguan, the sunglasses component that has the lights, the sunroof buttons, and hands-free microphone, dropped from the roof at the end of the day. It was one of the more warmer days that this happened on and I took it into the VW dealership to have them look at it the next day. The whole component blocked my ability to see and caused blind spots. The dealership gave me the car back with the light component taken out and everything else taped up. This caused a problem to not be able to see out of my rearview mirror. The dealership told me two weeks ago on 9/20 that until the part comes in, which is backordered and I still have an unknown timeframe of it coming in, I will be riding around with it taped up. I have found it difficult to drive even with it taped up because it will come down when the tape gives up. I am unsure of what the cause of it is, but know that this has been our hottest summer in the South since I've had my car.

Oct 04, 2024

My 2020 Tiguan was purchased used about 10 months ago. We moved from RI to CA and the overhead console has completely fallen down and is hanging by the wiring harnesses. I have contacted the dealer and corporate. They do not want to make the repair because it is out of warranty. Upon further investigation It appears that this is a common issue effecting many other 2020-2023 VW Tiguans. This is a safety concern as it obstructs my view from the rearview mirror as well as my line of sight out the windshield. I have a newborn child and bought this car because of the reliability and safety features. A separate issue, but there was a class action lawsuit pertaining to the EBS (Emergency breaking system) not functioning properly. This has not been the best experience and I thought VW would stand behind their product, sadly this has not been the case.

Jul 09, 2024

POWER TRAIN,ENGINE

2 complaints

There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car hitting me. I have asked my local dealership many times about it and they don’t seem to care or want to look into a problem. The idea of a car is hit pedal and it goes but not the Tiguan. There is a known problem and this should be fixed. This has been going on since I purchased car. Just getting tired of this situation.

Jul 14, 2023

ERC code popped up on Dashboard while driving in 2021 and the vehicle wouldn't go over 30 mph. Took it to the Volkswagen dealership in November 2021. Between November and February of 2022, I took the vehicle back, after having it for less than 2 hours, with the same ongoing issue. Started having the same issues after the final pick up. Fast forward to November of 2022, in addition to the ERC, my vehicle battery drained and I am unable to start the car unless I jump start it. Replaced the battery and still the same issue. The battery does not stay charged and it is a brand new battery.

Mar 21, 2023

VISIBILITY/WIPER

2 complaints

The overhead console broke and fell, dangling by wires only. It became a hazard inside the vehicle as it blocked visibility and swung inside with the possibility of hurting someone. I called VW customer care and they refused to acknowledge this issue and stated since the vehicle was 1000 miles over warranty limit (though still based on age, as < 3 years) there was nothing they could do.

May 22, 2023

The Overhead Console Detached and was hanging down and blocking the rearview mirror and proper vision along with hanging in mid air. The overhead console just began to fall and looked loose and then a day later was hanging all the way. This is clearly an issue, I have googled it and immediately found that this has happened to others and I find that the terminology that the dealer uses is similar amoungst customers to put the blame on the customer and say it is not a faulty part. The screws that hold this piece up seem to have been over screwed causing this overhead console to detach. I also saw others report that they get it fixed and it even happens again and again it is not covered due to the plastic breaks too and they say that is an outside force that the plastic broke. With this part broken I am also unable to open my sunroof too. Another point I would like to make is that if my husband was not able to disconnect the wires I would of had to drive with the part hanging in the way. I tried to duct tape it up and unhook it and it did not stay up nor was I able to unhook it. I also saw comments stating that this is happening to vehicles when it is hot out and it has been hot the past month or so here. I think the worst part is that a dealer is basically saying you are lying and had to damage the part which I have no idea how you would of even damaged the part due to the location of the part. I am completely dissatisfied with the dealer and how they handle the situation by saying it is the customers fault when clearly you can google it and find others with the same issue, did everyone damage the same part that is located in an awkward location? I dont think so.

Jul 13, 2022

UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE

2 complaints

MY VEHICLE'S FRONT ASSIST COLLISION SENSOR WILL ENGAGE ITSELF WHILE GOING DOWN SOME DRIVEWAYS REGARDLESS OF HOW SLOW OR ANGLED I TRY TO EXIT (I ALWAYS MAKE SURE THAT MY EXIT AND TURNS ARE SAFE FROM ANY ONGOING TRAFFIC SO THE SENSOR IS ONLY BEING TRIPPED FROM GROUND IN FRONT OF THE SENSOR). I HAVE BEEN ALMOST BEEN REAR ENDED THREE TIMES BECAUSE OF THIS AND ALMOST HIT FROM THE SIDE WHEN THE THE SENSOR ENGAGED WHEN I WAS MORE THAN HALFWAY OUT INTO THE FIRST LANE TO MAKE MY TURN. VW DEALER THAT I BOUGHT THE CAR FROM SAID, IT IS THE DRIVER'S RESPONISBILITY TO MANUALLY TURN OFF THE FRONT ASSIST COLLISION SENSOR EACH AND EVERY TIME YOU INTEND TO DRIVE THE CAR.

Feb 26, 2021

MY CAR ALERTS ME AT RANDOM TIMES WHEN I AM DRIVING DOWN OPEN WINDING ROADS THAT I AM GOING TO GET IN A COLLISION WHEN THERE ARE NO CARS OR OTHER VEHICLES ON THE ROAD. IT ALSO GOES OFF WHEN I'M DRIVING THROUGH CONSTRUCTION AND THERE'S CONES ON THE SIDE OF THE ROAD BUT I'M NOT EVEN CLOSE TO HITTING. IN MICHIGAN, WE HAVE A LOT OF CONSTRUCTION SO IT SHOULDN'T BE GOING OFF AND SCARING ME ALL THE TIME. IT WILL ALSO HAPPEN IN SPURSE, SO IT'LL GO OFF THREE OR FOUR TIMES ON THE SAME ROAD IN THE SAME DAY AND THEN NOT GO OFF AGAIN FOR WEEKS. I'VE TAKEN IT IN TO THE DEALER TWICE TO BE LOOKED AT AND BOTH TIMES THEY FOUND NOTHING WRONG. IT CONTINUES TO RANDOMLY ALERT BE WHEN I AM NOT IN DANGER OF AN ACCIDENT BUT IT ENDS UP SCARING ME ANYWAYS AND MAKING ME THINK I'M ABOUT TO BE HIT. IT HAS GONE OFF ON THE HIGHWAY, OPEN ROADS, CITY STREETS, AND CONSTRUCTION ZONES. THANKFULLY THE AUTO-BREAKING HASN'T TURNED ON BUT I'M ALSO CONCERNED IT WILL AND THEN THAT ITSELF WILL CAUSE AN ACCIDENT. I BELIVE WHATEVER SENSOR IT USES IS FAULTY, BUT AGAIN THE DEALERSHIP HAS REAFFIRMED BE TWICE THAT THEY SAW NO ISSUES WITH IT.

Nov 04, 2020

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

1 complaint

I have been experiencing a noticeable delay in throttle response when accelerating, particularly when attempting to slowly merge into traffic. For example, when I press the accelerator to make a left turn, my Tiguan hesitates for approximately 2-3 seconds before responding, creating a significant safety concern as I find myself stuck in oncoming traffic. I took the vehicle to the dealership for diagnostic testing, but no fault codes were detected, and no warning lights were illuminated. To demonstrate the issue, I had to conduct a test drive with the mechanic. Following this, the mechanic escalated the issue to the quality engineering team at Volkswagen. They acknowledged that they were aware of this problem but stated that there is no available fix. I was advised to use top-tier premium fuel and switch to manual mode to potentially mitigate the delay. When I escalated this issue to the VW Customer Care, they claim that it is operating as designed and no repairs would be made. I suspect that this issue stems from a defect in the vehicle's control software, which VW appears to be aware of but has not addressed with a permanent solution.

Sep 06, 2024

STRUCTURE,VISIBILITY/WIPER

1 complaint

The overhead console hangs down with wires blocking my rearview mirror and creating a blind spot on the right mirror. Volkswagon in Colorado told me that the console replacement part is on a national back order with no ETA at the time. My safety and the safety of others are put at risk because the overhead console swings while I am driving, which is a major distraction. I have to use one hand to keep the overhead console where it's supposed to be so I'm driving with one hand. Additionally, it blocks my view to my right mirror, impeding me from doing lane changes. Yes, it's been confirmed in writing from my local dealer and they are well aware of this problem because it's occurring all over the US with 2020 VW Tiguan cars. Check out this website: [XXX] Yes, my Volkswagen dealer has inspected it, however, they did not repair it because they did not have the console part. No, there were no warnings--it happened suddenly and by itself. The overhead console is made of cheap plastic and likely started dangling due to the summer heat waves which weakened the console. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Sep 06, 2024

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

I currently reside in Texas where it get HOT during the summer months. I recently got this car back in May. Recently when it’s hot outside my car had cut off one day in traffic and said please check starter system. All electrical components of the car shut off completely. The engine will start run. But the AC, lights, back up camera, windows stop working. I have an appt to drop the car off at the dealership. I been seeing this is an ongoing problem for. VW vehicles I have seen multiple stories about this happening mainly in 2019-2020 jettas. This needs to be an investigation on VW and this problem.

Aug 19, 2024

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE

1 complaint

I am writing to report a serious safety concern regarding my Volkswagen Tiguan 2020. The dome light in my vehicle has completely broken off, melting the plastic from the screws, and was hanging by the electrical wires. This issue poses multiple safety hazards: 1.Injury Risk: While driving, the dome light unlatched and fell and struck me on the side of my head, causing a distraction and injury. 2.Visibility Obstruction: When the dome light is hanging, it completely blocks the view through the windshield and rearview mirror, significantly increasing the risk of an accident. I have taken my vehicle to the dealership, and they confirmed that this is a common problem with this model. They have seen and replaced the dome light on many other vehicles of the same model. Despite this being a known issue, there were no warning lights or indicators to alert me to the impending failure. This indicates that the parts used are faulty and pose a significant safety risk. I urge the NHTSA to investigate this issue promptly and consider issuing a safety recall for Volkswagen Tiguan 2020 vehicles to prevent potential accidents and injuries. Thank you for your attention to this serious matter.

Jul 08, 2024

Injuries: 1

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL

1 complaint

When the car is parked under the Sun on hot days. The car will lose the power and we get message on Dashboard "Check Starter System" When this happens and car is running, it will lose power, No AC, No Lights, No Brake Lights, No Hazard Lights, Speedometer will not work but Engine is running and you can drive the car. It is extremely dangerous to drive it that way. Some folks reported that replacing faulty ignition switch resolve the issue but it needs to be properly investigated and issue official recall on all VW models which are experiencing the issue. Its on VW Tiguan, Golf, Jetta for sure. Please see the video of issue [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 15, 2024

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

Overhead console which controls lights, sunroof, garage opener, just FELL DOWN. You can see where the glue and the plastic surrounding the screws holding the console up failed and cracked. Console has never been altered, is rarely touched except for light buttons as I don't like to open roof and my garage opener is on my phone. I don't have kids who could have messed with it. VW is refusing to cover cost of its repair as my 4 year warranty ended 16 days ago. If I had been driving while it happened, It would have caused an accident.

May 22, 2024

SUSPENSION,ENGINE

1 complaint

The motor mounts failed and need to be replaced, the car has never been in an accident or even driven in harsh conditions. There is another part that failed in the engine which causes it to leak oil. The vehicle has a hard time accelerating intermittently.

Mar 28, 2024

ELECTRICAL SYSTEM,ENGINE

1 complaint

While driving vehicle spontaneously shuts off with the following warnings "ignition system off. Pull over safely", "Check starter". This has occurred more than once when I was traveling over 50 mph and could have led to a severe crash if I were not fortunate enough to have minimal traffic in the area at the time. I have brought it into the dealer and they were unable to identify the cause. Instead, they replaced the battery and front right speed sensor. The problem of my vehicle spontaneously shutting off has only persisted on 4 more occasions after this visit to the dealer.

Mar 15, 2024

STRUCTURE,SERVICE BRAKES

1 complaint

I am getting 2 warning messages- fault electronic parking brake and error driver door contact switch. The car seems to think my door is open and therefore turns on the emergency brake for safety. This has happened when I am parked and also when I am driving.

Mar 07, 2024

SEAT BELTS,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Please see attached documents

Mar 06, 2024

POWER TRAIN

1 complaint

The car was jerking due to a faulty transmission sensor. VW instructed the dealership to clean and reinsert the old sensor, which they state is an appropriate first step. Several days later, the cleaned part failed and caused the car to jerk and stop responding while I was driving. This jerking caused the car behind me to come very close to rear-ending me. I am concerned that VW is putting old parts back in warrantied cars, which are already known to have jerking transmission problems, to run out of the warranty. With this policy, they are putting drivers, passengers, and other cars on the road in danger.

Feb 22, 2024

AIR BAGS,UNKNOWN OR OTHER

1 complaint

Hit head on by other vehicle and airbags did not deploy.

Jan 24, 2024

Crash: 1

Injuries: 2

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

The contact owns a 2020 Volkswagen Tiguan. The contact stated that water was entering the rear seat of the vehicle. The contact stated that the water intrusion had caused a short circuit in the vehicle and the vehicle was driving with Reduced Engine power. The contact stated that the water intrusion also disrupted the Bluetooth functionality. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the gateway control module needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V947000 (Electrical System, Structure). The failure mileage was approximately 63,000.

Dec 27, 2023

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

1 complaint

overhead console detached dropped down while driving, yes available for inspection. How was your safety or the safety of others put at risk? created hazard for front seat occupants. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No

Oct 26, 2023

UNKNOWN OR OTHER,ENGINE

1 complaint

Since the day I bought this car from the dealer (who stated oil change should be every 10K miles), the car's engine oil light goes on every 5-6 months. This is a new car and never goes past 6-7K miles on the engine. I believe there is an engine oil consumption problem with these type of vehicles. This is a safety hazard. Additionally, it is unheard of to have to replace oil in a brand new car in the 21st century every 5-6 months. Please help me with this. I am still making car payments on a car that is flawed!

Sep 22, 2023

ELECTRICAL SYSTEM,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

The auto break feature will illuminate on the dashboard and then send my car to a screeching halt. It takes me on average 5 seconds to regain control of my brakes. It has happened exiting businesses (small curbs) but also on the main streets with no one else around going upwards of 45 mph. The infotainment system that houses the parking and rear view safety features as well as navigation also does not work when the car is left outside in weather above 80 degrees. The AC is also unable to cool when the weather is above 80 degrees all of these ‘safety features’ make the car dangerous.

Jul 13, 2023

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer and Schumacher Volkswagen of West Palm Beach (3001 Okeechobee Blvd, West Palm Beach, FL 33409) and the contact was informed that the mechanics were unable to duplicate the failure. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 40,000.

Jun 06, 2023

POWER TRAIN,BACK OVER PREVENTION

1 complaint

Transmission shifts hard while going up and down. The traffic back assist will alert when not moving and when in a parking space and when nothing is around

Apr 17, 2023

VISIBILITY

1 complaint

The contact owns a 2020 Volkswagen Tiguan. The contact stated while driving 70 MPH, the contact turned on the windshield washer fluid to clean the front and rear windshield and the windshield washer fluid leaked into the vehicle onto the brake and accelerator pedal. The contact stated that the windshield washer fluid level was low. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted, and the manufacturer stated that there was no recall for the failure and that the vehicle needed to be diagnosed. The manufacturer filed a case. The failure mileage was 60,000.

Mar 09, 2023

ELECTRICAL SYSTEM,STRUCTURE,VISIBILITY/WIPER

1 complaint

The overhead console in the vehicle detached on its own in October 2022 and will not stay secured. This has prevented my ability to see out of the front windshield and therefore hindered my safe operation of the vehicle. The dealer confirmed the issue but would not cover it under warranty, claiming that it was my fault for installing a dash camera. However, no wires are near the roof liner and the installation of my dash camera has nothing to do with the overhead console. The dealership then charged me $155 plus tax for this "assessment". Please see the attached files showing this is a known issue with the vehicle that Volkswagen will not properly address and cover. I have contacted VW Customer Service multiple times by US Mail and have still not received any type of response.

Jan 25, 2023

ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

This car burns oil. I am adding at 1-2 quarts of oil every 2-3 months and I only have 24k miles on this car. I've had an oil consumption test completed and they said that its falling just with in normal limits. It's unacceptable. Additionally, the emergency braking system is faulty, it will register shadows or on a slightly winding road will register on coming traffic and slam on brakes. I have had cars blowing their horns and swerving from behind me in order to avoid a collision. I had that check as well and their advise was to disable it. WHAT?!? So either I disable a safety system or I get rear-ended. This is a joke and completely unacceptable.

Jan 19, 2023

SERVICE BRAKES, AIR

1 complaint

The contact rented a 2020 Volkswagen Tiguan. The contact stated driving 60 MPH, the vehicle independently pulled across the lanes of the highway with the ABS warning light illuminated. The contact was not able to control the vehicle. The contact was able to exit the highway and was able to get the vehicle to come to a complete stop. The vehicle was towed back to the car rental office. The contact was unsure if the vehicle was diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 70,000. The VIN was not available.

Jan 18, 2023

BACK OVER PREVENTION

1 complaint

I've been having backup camera problems since I purchased this vehicle in June 2020. It only works 20% of the time. There have been times were I don't see people or vehicles as I back up. I've only been seen for service twice. I don't have the time to take it in once a week for them to do to a hard reset or replace the J949 Module. I've attached a service receipt. Usually just have a black screen. Below is the address to a consumer report page detailing the issues. Unfortunately, my vehicle is not in the recall list. https://www.consumerreports.org/car-recalls-defects/volkswagen-recalls-cars-and-suvs-for-backup-camera-problems-a1136236169/

Dec 05, 2022

EXTERIOR LIGHTING,STRUCTURE

1 complaint

The car was parked outside during the summer. Opened the car door and noticed the entire overhead console above the driver had detached, and was broken, hanging head high by the wire connections. The plastic is broken around the screws that usually hold it into place, so it cannot be reattached without getting a replacement part installed. Driving is dangerous when this occurs as the entire console sways back and forth in front of the driver, hitting them, which in turn obstructs visibility through front windshield, internal and exterior rearview mirrors and is an overall distraction/hazard to the driver. Also cannot utilize overhead lights and other functionality while the overhead console is detached. No warnings or way of predicting this from occurring. This is the second time this has occurred in the span of 1 year to this vehicle. Had dealership install new overhead console after this happened the first time.

Aug 24, 2022

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

Automatic emergency brakes engage when pulling into/out of slightly sloped ground. My vehicle has come to a halt while in the middle of a highway multiple times after pulling out of a parking lot where it is slightly sloped. The most recent time was 5/3/22, but it has happened on 5 previous occasions. The emergency sensor believes the ground in front of me is an obstacle. I am now careful to only pull onto the highway when there are absolutely no cars coming for a good distance because my brakes will engage while I'm halfway into the road. The slope I'm talking about is not extreme or severe. No one else is having this issue in the spots where it happens to me.

May 03, 2022

ELECTRICAL SYSTEM,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

My tiguan is having the same issue at the vw Atlas. Emergency Braking system applying the parking break. Errors with the door sensor, start-stop, hill assist, and parking break.

Apr 09, 2022

ELECTRICAL SYSTEM,SEATS,VISIBILITY/WIPER

1 complaint

Water coming in through sunroof and pooling in the back seat foot pans. Only reason I was aware was first because someone with the same vehicle told me it happened to them and second I began to see moisture and ice on the inside of the windshield. Also began to have a mold odor. This lead to corrosion of the floor pans and damage to electrical wiring. Unknown what other long term damage could be caused.

Mar 09, 2022

UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

Unknown

Jan 01, 2022

Crash: 1

STEERING

1 complaint

On three separate occasions the power steering unit lost power, after restarting the car it would work again.

Jul 15, 2021

SEAT BELTS

1 complaint

DRIVER'S SIDE REAR SEAT BELT, BEING USED WITH HIGH-BACK CHILD BOOSTER CAR SEAT (GRACO),LOCKED UP WITH CHILD IN THE CAR SEAT. THE SEAT BELT WOULD NOT RELEASE AND GOT TIGHTER AS THE CHILD TRIED TO RELEASE IT. ADULTS COULD NOT RELEASE THE BELT OR REMOVE CHILD FROM THE CAR SEAT. THE SEATBELT HAD TO BE CUT TO REMOVE THE CHILD. THE CAR SEAT HAS BEEN IN USE IN VARIOUS OTHER VEHICLES (HONDA, FORD, SUBARU AND AUDI) WITHOUT INCIDENT.

Jun 24, 2021

FUEL SYSTEM, GASOLINE

1 complaint

One of the fuel injectors cracked along with the fuel rail leading to a very large fuel leak. There was also an oil leak at the same time, but the origin has not been diagnosed. The vehicle was towed to the dealership to diagnose the problem and attempt repair. There were no warning lights, signs, or symptoms. I started the vehicle and drove approximately 20 ft to a stop sign, going under 10 mph, and all of a sudden smelled an extreme odor of gasoline. The check engine and other driver alerts came on.

Jun 14, 2021

VEHICLE SPEED CONTROL

1 complaint

The contact owns a 2020 Volkswagen Tiguan. The contact stated while parking the vehicle when it accelerated independently and crashed into 2 different vehicles. The contact stated no warning light was illuminated. The contact stated she had visible bruises on her sternum, right thumb, and upper left chest from the seat belt. Airbags did not deploy. The contact did seek medical attention the next day. A police report was filed. The vehicle was not drivable. The vehicle was towed to an independent mechanic and was unable to diagnose the failure. The vehicle was not repaired. A dealer was contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 1,700. THE CONSUMER STATED THE VEHICLE WAS BEING REPAIRED.

May 24, 2021

Crash: 1

Injuries: 1

SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THE VEHICLE BEGAN TO FAIL WHILE PARKED, THE CHECK ENGINE AND EPC LIGHTS CAME ON. IT BEGAN TO FAIL AS IF IT HAD NO STRENGTH. ON DECEMBER 23, THE DEALER WAS TAKEN FOR THE THIRD TIME DUE TO THE SAME PROBLEM, THE FIRST TIME THEY TOLD US THAT IT WAS GASOLINE (PUMA) THAT THAT BRAND COULD NOT BE USED, THEY CHANGED THE BRAND TO SHELL AND CONTINUED WITH THE PROBLEM. BEFORE THIS HAPPENED, THE DELER MADE US A RECALL OF SOMETHING AND AFTER THIS IT WAS THAT THE FAILURES BEGAN. THE BUS ONLY HAS 3,500 MILES. THE LAST THING THEY TOLD US THAT WHAT IS DAMAGED IS THE EVAPORATOR TODAY IS DECEMBER 30 AND THEY HAVE NOT RETURNED THE VEHICLE TO ME. THE PASSENGER SIDE OF THE SUSPENSION SOUNDS WHEN YOU GET A BUMP OR A HOLE IN THE ROAD AND TELL US THAT IT IS NORMAL IN THE VEHICLE.

Dec 30, 2020

WHEELS,UNKNOWN OR OTHER

1 complaint

GOOD EVENING, I WOULD LIKE TO KNOW THE BEST PERSON TO COMMUNICATE WITH REGARDING THE DISCREPANCIES I HAVE RECENTLY FOUND ON MY TITLE, REGISTRATION, AND INSPECTION FORM. MY NAMES SEEM TO BE INCONSISTENT ON THE FORMS. THE INSPECTION FORM ALSO INDICATES THAT THE LEFT WHEEL AND RIGHT WHEEL HAVE BEEN REMOVED ACCORDING TO THE INSPECTION FORM. THERE IS ADDITIONAL INFORMATION THAT MAY HELP INVESTIGATE THIS MATTER. PLEASE FEEL FREE TO E-MAIL ME AT YOUR EARLIEST CONVENIENCE AT [XXX] THANK YOU AND I LOOK FORWARD TO SPEAKING WITH YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Sep 02, 2020

WHEELS

1 complaint

THIS CAR IS NOT EVEN 6 MONTHS OLD AND WHILE DRIVING ON A HIGHWAY THE TIRE BLEW, MY CAR FISHTAILED AND I HIT A GUARDRAIL. THE TIRE IS SHREDDED. I TOOK IT TO A TIRE SHOP THE SAME NIGHT AND THEY SAID THIS IS NOT WHAT TYPICALLY HAPPENS TO A TIRE.

Aug 03, 2020

Crash: 1

SEAT BELTS,STRUCTURE,UNKNOWN OR OTHER

1 complaint

SEATBELTS ARE WET AND MOISTURE IS BUILDING UP IN THE CAR AFTER HEAVY RAIN WHILE SUNROOF AND ALL DOORS CLOSED AND CAR IS PARKED. POSSIBLY A SUNROOF DRAINING ISSUE. SEATBELTS MAINLY AFFECTED ARE IN THE REAR, PARTICULARLY REAR-PASSENGER - BUT FRONT BELTS AFFECTED ALSO. WATER ALSO OBSERVED IN REAR DOOR WELLS AND ON FRONT DRIVER'S WINDOW POST (LEFT OF WINDSHIELD). SEATBELTS SMELL DAMP AND ARE SO WET THAT THEY ARE UNCOMFORTABLE TO WEAR AND WOULD LEAVE WATER ON CLOTHES,

Jul 13, 2020

2020 VOLKSWAGEN Tiguan Problems & Complaints

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