2009 GMC Acadia Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
332
Complaints Reported
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Complaints by Component
STEERING
84 complaints
The contact's daughter owns a 2009 GMC Acadia. The contact stated that while his daughter was driving at an unknown speed, the steering wheel seized without warning. His daughter restarted the vehicle and resumed normal driving operation. The contact stated that the failure recurred while his daughter's boyfriend was driving the vehicle later on that same evening. The vehicle was taken to an independent mechanic and was diagnosed with a defective rack and pinion. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was approximately 123,000.
Jun 27, 2022
SLIGHT PULSE LEFT THEN PULSE RIGHT ACTUALLY MOVES STEERING WHEEL BUT VEHICLE STAYS ON TRACK - UNLESS DRIVER IS UNAWARE - BUT DRIVE BECOMES AWARE BECAUSE IT'S A MOVEMENT ON A SMOOTH ROAD THEM IS ALARMING - THEN IT'S ALWAYS NOTICED
Aug 02, 2020
STEERING WHEEL MAKING A WHINING/RUBBING NOISE. FLUID LEAKING UNDER THE CAR. TOOK TO THE DEALER AND WAS FOUND TO HAVE TACK AND PINION IS BAD SPRAYING OUT POWER STEERING FLUID EVERYWHERE. WAS TOLD THAT THE STEERING WILL LOSE POWER AND BECOME EITHER HARD TO TURN OR NOT TURN AT ALL CAUSING DANGER TO OURSELVES AND OTHERS. THIS IS A KNOWN ISSUE THAT HAS NOT BEEN RECALLED BY GM.
Oct 23, 2019
STEERING LOCKS UP WHEN YOU TRY TO MAKE A TURN. HAS HAPPENED OFTEN OVER A FEW MONTHS. VEHICLE WAS IN MOTION
Dec 08, 2018
I JUST GOT MY GMC 4 MONTHS AGO AND AFTER EVERY LIGHT AND ALARM HAS GONE OFF THE LEAK OF POWER STEERING FLUID HAS CAUSE ME TO TAKE TO A DEALER AND I HAVE BEEN GIVEN A $2600 BILL TO REPLACE THE RACK AND PINION AND PUMP. THIS IS NOT JUST AN ISSUED WITH MY GMC MY SISTER HAS A 2011 ACADIA AND HAD THE SAME PROBLEM. THIS FOR SURE NEEDS TO BE RECALLED AS THERE IS SOMETHING WRONG WITH IT.
Sep 27, 2018
+ 79 more complaints for this component
POWER TRAIN
41 complaints
THE VEHICLE STARTED GIVING US PROBLEMS. WHILE DRIVING AT NORMAL SPEEDS (25 - 30 MPH) THE MOTOR WILL START TO SHUTTER OR JUMP AROUND. AFTER TAKING IT OT A LOCAL DEALERSHIP WE FOUND THAT THE ISSUE IS A THE TIMING CHAIN. I ALSO DID SOME RESEARCH AND FOUND THIS TO BE A COMMON PROBLEM BETWEEN 120,000 AND 200,000 MILES. GM ONLY OFFERED AN EXTENSION UP TO 120,000 MILES. THIS IS A COSTLY REPAIR THAT WE CAN NOT AFFORD. GM KNOWS THIS IS A CONTINOUS PROBLEM BUT REFUSES TO TAKE RESPONSABILITY FOR IT. I AM GETTING A P0007 CODE AND THE CHECK ENGINE LIGHT STAYS ON ALL THE TIME! I HAVE BEEN A LOYAL GM CUSTOMER FOR 20 PLUS YEARS. MOST RECENTLY I HAVE BEEN CONSIDERING LEAVING THEM FOR ANOTHER MANUFACTURER SINCE THIS IS NOT THE FIRST TIME BEING SCREWED OVER BY THEM IN THE PAST 3 - 4 YEARS.
Nov 02, 2020
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING 30 MPH, A LOUD WHINING NOISE OCCURRED WHEN ATTEMPTING TO SHIFT GEARS. THE VEHICLE FAILED TO SHIFT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE CONTACT STATED THAT THE SHIFTER WOULD TAKE A WHILE TO SHIFT INTO DRIVE. THE VEHICLE WAS TAKEN TO D'ARCY BUICK GMC (2022 ESSINGTON RD, JOLIET, IL 60435, (815) 673-7146) TO BE TEST DRIVEN, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED A FEW YEARS AGO PER BULLETIN NUMBER: 14404A (POWER TRAIN) AT THE SAME DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 95450230066. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Aug 29, 2019
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING 40 MPH, THE GEAR SHIFTED OUT OF SECOND INTO FIRST GEAR ON ITS OWN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT, WHEN IN REVERSE, THE VEHICLE SEIZED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE AND DETERMINED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO NELSON HALL CHEVROLET (1811 S FRONTAGE RD, MERIDIAN, MS 39301, (601)-621-4324) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 123,499.
Jul 09, 2019
THE TORQUE CONVERTER FAILED WHILE DRIVING DOWN THE HIGHWAY, WAS LEFT STRANDED ON THE HIGHWAY IN WINTER WHILE IN ND. THE VEHICLE IS VERY WELL MAINTAINED. VEHICLE HAS 105,000 MILES ON THE ODOMETER. I HAVE BEEN TOLD BY A GM DEALER THAT THIS IS A VERY COMMON PROBLEM WITH THE ACADIA. *DT*JB
Dec 31, 2018
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, THE ENGINE INDEPENDENTLY REVVED AND THE RPMS INCREASED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. ALSO, WHEN THE GEAR SHIFTER WAS PLACED IN REVERSE, THE VEHICLE FAILED TO ACCELERATE AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE TRANSMISSION WAS REBUILT WITH UPGRADED PARTS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS ADVISED TO CALL NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TT
Mar 21, 2018
+ 36 more complaints for this component
ENGINE
28 complaints
There was a recall for gmc premature timing chain engine recall. This recall was complete in 2011 but it did not fix the problem. The timing chain keeps breaking off the cam shaft sensor and needs to be replaced.
Jul 10, 2025
Got code po0008 crank sensor/cam did resurch said timming chain replaced complete chain still noisey changed cam phasers and sensors still making noise it is so frustrating bee going on 3 weeks I'm disabled not easy to work on myself being I'm a master technician and this has really been mind boggling
Apr 26, 2023
The contact owns a 2009 GMC Acadia. The contact stated that after purchase of the vehicle, the vehicle lost motive power and stalled while driving at 45 MPH. There was no warning light illuminated. Despite the failure, the contact was able to coast the vehicle to a stop as the vehicle failed to restart after multiple attempts. The contact's husband inspected the engine and had the vehicle towed to the residence. The contact's husband replaced the crank shaft position sensor, purge valve, high pressure tank, fuel pump, and battery; however, the failure persisted. The contact then towed the vehicle to an independent mechanic where it diagnosed with engine failure due to the timing chain, and a cylinder #1 and #5 defect. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the engine. The vehicle remained in possession of the mechanic unrepaired. The failure mileage was 194,726.
Oct 18, 2022
Engine jumped out of time driving down the road
Oct 10, 2021
CHECK ENGINE LIGHT CAME ON AND ENGINE LOST POWER DURING RUSH HOUR COMING HOME. LOST AT LEAST 50% POWER, VERY LITTLE ACCELERATION AND QUITE THE CHALLENGE TO MERGE OVER 4 LANES TO GET TO THE SHOLDER OF THE HIGHWAY. CODE WAS CHECKED AND CODE WAS FOR TIMING. MECHANIC PULLED TIMING CHAIN COVER AND FOUND THAT IT WAS STRETCHED. HE TOLD ME THE 3.6 ENGINE WAS WELL KNOWN FOR THIS. TWO FREAKING MONTHS AFTER WE PAID IT OFF. WILL NOT PURCHASE ANOTHER ACADIA AND WILL STAY AWAY FROM ENCAVE AND TRAVERSE AS WELL AS THEY HAVE SAME ENGINE IN MANY. VERY DISCOURAGED THEY WOULD KNOWINGLY ALLOW THIS ISSUE TO GO ON WITHOUT BEING ADDRESSED.
Feb 20, 2020
+ 23 more complaints for this component
EXTERIOR LIGHTING
20 complaints
THE LIGHTING HOUSING IS NOT COMPATIBLE WITH THE TYPE OF HEADLIGHTS BECAUSE THEY OVER HEAT IT AND CAUSE THE RUNNING LIGHTS TO MELT THE HOUSING AND CAUSE THE BULBS GO STICK TO IT AND THEN YOUR HEADLIGHTS DON'T WORK . THE DRIVERS SIDE WINDOW FLUCTUATES BETWEEN WORKING AND NOT WORKING IT'S INTERMITTENT. THIS IS A SET UP IS A HUGE PROBLEM FOR MORE THEN JUST ME AND I CAN'T GIVE YOU EXACT DATES BUT IT'S BEEN HAPPENING FOR A LONG TIME. I'VE WRITTEN TO GMC AND NOTHING HAS BEEN DONE TO RECTIFY ANY OF THESE ISSUES.*DT*JB
May 26, 2020
IN VERY COLD WEATHER (UNDER 20 DEGREES F) AND IN WET CONDITIONS (RAIN/CARWASH) THE REAR TURN SIGNALS DO NOT WORK AND IT APPEARS THE BREAKS PEDAL IS ENGAGED (LIGHTS ARE BRIGHT). ALSO IN THE SAME CONDITIONS, THE BACK UP CAMERA IMAGES STAYS ON FOR A MINUTE OR MORE EVEN WHEN THE VEHICLE IS TRAVELING FORWARD. WHEN THE TEMPERATURE TURNS WARM AND THE VEHICLE HAS A CHANCE TO DRY THE PROBLEMS GOES AWAY. IT STARTED IN WINTER 2016 AND RETURNED WINTER 2017.
Jan 23, 2018
LOW BEAM HEADLIGHTS GOING OUT AT LEAST 3 TIMES IN A YEAR AND A HALF. THEY DO NOT BOTH GO OUT AT ONCE BUT BOTH HAVE BEEN OUT AT LEAST 3 TIMES. TONIGHT I WAS PICKING MY DAUGHTER UP FROM A FOOTBALL GAME AND THE DEPUTY HAD ME ROLL MY WINDOW DOWN AND ASKED ME IF I KNEW MY LIGHT WAS OUT? I LOOKED AT MY HUSBAND AND SAID REALLY AGAIN!
Nov 04, 2017
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN UNKNOWN CHEVROLET DEALER IN NJ, WHERE IT WAS DIAGNOSED AND REPAIRED. THE VEHICLE WAS DIAGNOSED WITH OVERHEATING HEADLIGHT WIRING, THE WIRING AND BULB WERE REPAIRED AND REPLACED. THE CONTACT MENTIONED THAT THE FAILURE HAS RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Aug 02, 2017
LOW BEAM HEAD LIGHT CONNECTOR IS HEATING UP TOO MUCH AND BURNING. MELTING HEAD LAMP REFLECTOR.
Oct 23, 2016
+ 15 more complaints for this component
STRUCTURE
16 complaints
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE'S LIFTGATE INDEPENDENTLY DESCENDED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRRED THE CONTACT TO NHTSA. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE VIN WAS NOT INLCUDED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.
Aug 11, 2017
LIFTGATE OPENS ON IS OWN WHILE DRIVING, DOOR UNLOCK AND CANNOT BE LOCKED THIS HAS BEEN HAPPENING FOR A MONTH. I WILL HAPPEN SEVERAL TIME A DAY.
Feb 13, 2017
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE LIFTGATE FAILED TO REMAIN OPEN. IN ADDITION, THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PARTS. THE DEALER WAS CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Oct 26, 2015
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE PROP ROD RECOVERY SYSTEM FAILED CAUSING THE LIFTGATE TO CLOSE UNEXPECTEDLY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Sep 30, 2015
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Aug 21, 2015
+ 11 more complaints for this component
ELECTRICAL SYSTEM
11 complaints
The contact owns a 2009 GMC Acadia. The contact stated that while his wife was driving approximately 35 MPH, the vehicle stalled and lost motive power. The check engine warning light was illuminated. The contact was unable to restart the vehicle. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that a fuel module had failed and needed to be replaced. The dealer was made aware of the failure and confirmed that the failure was related to NHTSA Campaign Number: 14V614000 (Electrical System) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage 148,000.
Oct 05, 2022
MY FUSE BOX MELTED AND CAUGHT ON FIRE
Nov 09, 2020
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED COOPER BUICK GMC (LOCATED AT 500 N 18TH ST, MONROE, LA 71201, (318) 450-6835) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 77,000.
Aug 06, 2019
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHEN THE CONTACT STARTED THE VEHICLE, THE ONSTAR UNIT CALLED THE POLICE WITHOUT THE CONTACT PUSHING THE BUTTON. THE POLICE ARRIVED AND INFORMED THE CONTACT THAT THE ONSTAR WAS STILL GOING OFF AND SENDING A SIGNAL TO THE POLICE. ONCE THE POLICE LEFT, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT NOTHING WOULD TURN ON AND THE VEHICLE COULD NOT BE DRIVEN. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Feb 28, 2019
MY 2009 GMC ACADIA WAS SITTING IN MY MOTHERS DRIVEWAY, WHEN A NEIGHBORHOOD CAME AND SAID MY CAR WAS ON FIRE. IT WAS NOT RUNNING AND NO SIGNS OF ARSON. THE VEHICLE INSIDE ALMOST COMPLETELY BURNT, WITH MOST OF THE DAMAGE BEING ON THE DRIVERS SIDE, STEERING WELL, DOOR, AND DASHBOARD. THE SUV LITERALLY JUST CAUGHT FIRE IN THE DRIVEWAY. THE CLEVELAND FIRE DEPARTMENT WAS CALLED AND HAD TO PUT THE FLAMES OUT. AFTER RESEARCH I FOUND THAT THERE WAS AN RECALL IN 2010 FROM GMC NHTSA CAMPAIGN NUMBER 10V240000. HEATED WINDSHIELD MODULE SHORT CIRCUIT. THIS RECALL WAS FOR 2007-2009 GMC'S
Jun 21, 2018
+ 6 more complaints for this component
POWER TRAIN,ENGINE
8 complaints
I WAS EXPERIENCING PROBLEMS DRIVING MY VEHICLE. IT WAS RIDING ROUGH AND MAKING A LOUD NOISE WHEN I ACCELERATED, SO I TOOK IT TO MY MECHANIC AND I GOT SPARK PLUGS AND AN OIL CHANGE-STILL WAS RIDING ROUGH. I WENT BACK AND GOT A CAM SHAFT POSITION REPLACED-STILL NOTHING CHANGED. I TOOK IT TO ANOTHER MECHANIC. HE SAID IT WAS AN O2 CENSOR. CHANGED IT AND NOTHING CHANGED. NO ONE COULD TELL ME WHAT WAS WRONG OR WHAT THE NOISE WAS. FINALLY ONE MORNING ON MY WAY TO WORK I HAD TO PULL OVER ON THE HIGHWAY BC THE CAR WOULDN'T ACCELERATE. GOT IT TOWED TO A DIFFERENT MECHANIC AND THAT'S WHEN I FOUND OUT IT WAS THE TIMING CHAIN. AFTER DOING SOME RESEARCH I WAS GETTING QUOTES FOR $2000-$2500. FINALLY ONE PLACE TOLD ME TO SEE IF THERE WAS A RECALL. I CALLED GMC. THEY SAID THERE IS A RECALL ON THE TIMING CHAIN. THEY CONNECTED ME WITH A LOCAL GMC DEALER WHO INFORMED ME AFTER EVALUATING MY VEHICLE THAT IT'S OUT OF WARRANTY AND 5000 MILES OVER THE LIMIT. WELL I'M STILL PAYING FOR THIS VEHICLE AND I OWE $5000 ON IT. CLEARLY I WAS SOLD A LEMON BUT WHAT ARE MY OPTIONS NOW?
Jun 26, 2019
THE CAR FELT AS THOUGH THE GEARS WEREN'T CATCHING AND RPM WOULD DROP BUT IF YOU TOOK YOUR FOOT OFF THE ACCELERATOR IT WOULD GO AWAY FOR A SECOND BUT THEN IT WOULD HAPPEN AGAIN. NO ONE SEEMS TO KNOW WHAT'S WRONG, BUT IT SEEMS AS THOUGH THE TRANSMISSION IS SLIPPING. IT SEEMS TO HAPPEN AT SPEEDS OF 50 MILES AND HIGHER WHICH IS VERY DANGEROUS ESPECIALLY WHEN TRAVELING ON THE EXPRESSWAYS. *TR
Dec 13, 2014
WE PURCHASED A 2009 ACADIA FROM A REPUTABLE DEALER THAT CLAIMS QUALITY IN REGARDS TO THEIR USED VEHICLES. WE HAVE HAD THE VEHICLE FOR 6 MONTHS AND THE VEHICLE HAS LEFT ME STRANDED ON DIFFERENT OCCASIONS AND COMPROMISED OTHERS INDIVIDUALS AND MY OWN WELL BEING. FIRST INCIDENT THE CAR WAS IN GEAR BUT WOULD NOT START. WE NEVER FOUND THE REASON THE VEHICLE WOULD NOT START. THE BATTERY FULLY CHARGED. NO OTHER ISSUES NOTED. SECOND INCIDENT THE VEHICLE THE VEHICLE AGAIN DID NOT START AFTER SEVERAL ATTEMPTS TO START. EVENTUALLY CAR JUST STARTED, NO ISSUE WAS UNCOVERED AS THE CULPRIT. THE VEHICLE OVERHEATED OUT OF THE BLUE WHILE IN ROUTE TO RESPOND TO AN EMERGENCY CALL AND HAD THE WATER PUMP REPLACED. WHILE ON THE INTERSTATE WITH MY 4 MONTH OLD GRANDSON THE VEHICLE JERKED AFTER REACHING THE SPEED OF APPROXIMATELY 65 MPH AND THEN THE RPM REGISTERED ABOUT 3800 TO 4500 AND THE VEHICLE CAME TO A CRAWL ON THE INTERSTATE. THE CHECK ENGINE LIGHT CAME ON AND I TOOK IT HAD DIAGNOSTICS RAN AND IT INDICATED TRANSMISSION CONCERNS. I TOOK THE VEHICLE TO THE DEALER AND THE LIGHT HAD GONE OFF AND THE DEALER STATED THAT THERE WAS NOTHING FOUND. MY HUSBAND AND I LEFT AND WHILE IN ROUTE TO ANOTHER CITY THE VEHICLE AGAIN JERKED AT APPROXIMATELY 65 MPH AND THE RPM ONCE AGAIN REGISTERED BETWEEN 3500 AND 4500. WE WERE ABLE TO CRAWL ALONG AT ABOUT 25 MPH AND BARELY MADE IT SAFELY TO A CERTIFIED GMC DEALER WHICH STATED THAT THE TRANSMISSION WAS COMPLETELY GONE AND WE NEEDED ANOTHER AND THE COST WOULD BE APPROXIMATELY $3900. THE DEALER REFUSES TO HONOR OR STAND BEHIND THEIR PRODUCT. WE RECENTLY HAD THE VEHICLE AT THE DEALER TO ENSURE SAFETY RECALLS WERE TAKEN CARE OF, THE DEALER INDICATING NO CONCERNS AFTER A "PROPOSED" INSPECTION. THERE IS CLEARLY DOCUMENTED CONCERNS WITH THIS ISSUE. WE WERE LUCKY AS THERE WERE NO INJURIES, BUT THE SITUATIONS THAT WE WERE LEFT IN WERE EXTREMELY DANGEROUS. *TR
Dec 09, 2014
TRANSMISSION HAD A HARD SHIFT INTO REVERSE. DIAGNOSIS WAS THE 3-5-R WAVE PLATE AND UPON READING OTHER COMPLAINTS SEEMS TO BE COMMON. TRANSMISSION SHOP THEORY IS THAT THE WAVE PLATE WAS HARDENED TOO MUCH AND BECAME BRITTLE WITH THE FLEXING CAUSING IT TO BREAK. DEALERSHIP FIXED PROBLEM WITH WARRANTY HELP FROM GM BUT STILL COST $750.00. I BELIEVE THAT GM SHOULD HAVE PAID THE ENTIRE AMOUNT SINCE IT WAS WELL UNDER THE 100,000 MILE BUT WE OWNED IT FOR 6 YEARS. SEEMS THAT THIS FAILURE IS A FUNCTION OF MILEAGE AND NOT TIME AND THUS SHOULD BE TOTALLY COVERED. *TR
Oct 13, 2014
MY 2009 GMC ACADIA WAS PURCHASED IN AUG 2009. ASIDE FROM ROUTINE MAINTENANCE, I HAVE ALREADY HAD TO REPLACE THE WATER PUMP, THE RADIATOR, & THE TIMING BELT (NONE OF WHICH WERE COVERED UNDER MY WARRANTY) BUT ON SEPTEMBER 9, 2013 , MY TRANSMISSION LET GO. THE DEALERSHIP KEPT MY VEHICLE FOR 20 DAYS. CLAIM THEY COULDN'T REBUILD IT AND HAD TO GET A NEW ONE. (WHICH I HAVE SINCE BEEN TOLD THAT WAS A LIE, THAT THEY HAVE TO USE FACTORY REBUILT TRANSMISSIONS). GOT MY VEHICLE BACK ON SEPT. 28. ON MARCH 22, 2014, I BROUGHT IT BACK TO DEALERSHIP BECAUSE IT WAS SHOWING SIGNS OF SLIPPING TRANSMISSION AGAIN. DEALER TOLD ME IT WAS FINE SENT ME HOME. LESS THAN 2 WEEKS LATER ON APRIL 8, THE TRANSMISSION LET GO AGAIN. NO REVERSE & TRUCK WOULD NOT MOVE IN DRIVE JUST REV THE ENGINE. BACK TO DEALERSHIP FOR "ANOTHER TRANSMISSION" THIS TIME THEY HAD MY VEHICLE FOR 18 DAYS. I JUST PICKED IT UP 2 DAYS AGO. THIS MORNING WHILE DRIVING MY KIDS TO SCHOOL, TRANSMISSION WENT AGAIN! THIS IS UNSAFE! I AM SCARED TO DEATH TO DRIVE MY KIDS AROUND IN THIS VEHICLE! I ALMOST GOT INTO AN ACCIDENT THIS MORNING BECAUSE OF IT! 3 TRANSMISSIONS IN 6 MONTHS?! THIS IS A RED FLAG DON'T YOU THINK.. HOW MUCH LONGER WILL GMC NOT VALUE MY LIFE OR MY FAMILIES?? SOMETHING NEEDS TO BE DONE ABOUT THIS! *JS
Apr 28, 2014
+ 3 more complaints for this component
AIR BAGS
7 complaints
Airbag light keeps flashing had it checked at a dealer said it needs new module on passenger side. Airbag won’t deploy if there’s a crash.
Jun 14, 2023
AIRBAG WARNING LIGHT GOES ON AND OFF, THEN WILL STAY OFF FOR A COUPLE OF WEEKS AND THEN STARTS THE SAME PROCESS AGAIN. CAN BE IN MOTION OR STATIONARY AFTER PARKING, BUT ENGINE STILL RUNNING.
Feb 19, 2021
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE SERVICE AIR BAGS WARNING LIGHT WAS ILLUMINATED AT START-UP AND REMAINED ILLUMINATED CONSTANTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). TOTH BUICK-GMC (3300 S ARLINGTON RD, AKRON, OH 44312, (330) 644-3400) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Jun 05, 2020
I WAS DRIVING ON THE MAIN HIGHWAY GOING 35MPH AND ANOTHER VEHICLE PULLED OUT I FRONT OF ME CAUSING ME TO HIT HER WITH MY FRONT END. MY AIRBAGS NEVER DEPLOYED BUT MY SERVICE AIRBAGS LIGHT IS ON AS WELL AS THE MESSAGE ON MY BOARD.
Feb 13, 2020
TAKATA RECALL. WE HAVE REPEATEDLY REQUESTED THAT THE DEALERSHIP REPLACE THE AIRBAGS BUT WE ARE UNABLE TO GET A REPLACEMENT. WHAT IS THE PROCESS FOR DEMANDING A LOANER VEHICLE UNTIL OUR SUV CAN BE REPAIRED? THANKS!
Jun 24, 2018
+ 2 more complaints for this component
UNKNOWN OR OTHER
6 complaints
I’m unsure what caused my 09 Acadia to catch fire, but it burned the longest and hottest under the engine. I need help.
Nov 05, 2021
I WAS DRIVING HOME WHEN MY GMC ACADIA STARTED TO SMOKE SO I PULLED OVER AND IT CAUGHT ON FIRE. THE WHOLE THING BURNT.
Aug 20, 2020
DASH HAS TWO CRACKS IN IT THAT LEAD TO THE PASSENGER AIR BAG
Nov 03, 2017
TAKATA RECALL IBOUGHT A USED 2009 GMC ACADIA IN JANUARY 2016 WITH 108,000 MILES ON IT. IN AUGUST MY CAR WOULDN'T START AND I HAD IT TOWED TO THE DEALERSHIP AND THEY SAID IT NEEDED A TIMING CHAIN WHICH WAS RECALLED. THEY CONTACTED GM AND THEY SAID THEY WILL NOT COVER THIS BECAUSE IT WAS FIXED 15,000 MILES AGO. I THEN CALLED GM AND THEY GAVE ME A CHECK FOR $990.00 IN WHICH IT ACTUALLY COST $3,200.00 TO FIX! I LOOKED ON LINE AND IT SAID THEY WOULD PAY FOR THE TIMING CHAIN UP TO 10 YEARS FROM THE DATE IN WHICH IT WAS FIRST PUT IN SERVICE FOR THE PROBLEM// OR UP TO 120,000 MILES WHICHEVER CAME FIRST. WELL, THIS CAR MAY HAVE BEEN FIXED BEFORE BUT IT DOESN'T STATE IF IT WAS FIXED BEFORE OR IF YOU WEREN'T THE ORIGINAL OWNER - IT STATES IT WILL BE COVERED UNDER THE RECALL. AT SOME POINT THEY REALIZED THEY WERE IN THE WRONG BECAUSE THEY GAVE ME A CHECK FOR $990.00 TOWARDS A $3,200.00 BILL." LEXI " FROM GM STATED SHE WOULD NOTE THAT THE CUSTOMER WASN'T HAPPY AND CLOSE OUT THIS COMPLAINT!! WOW!! STILL DEALING WITH THIS B.S.
Dec 28, 2016
MY CHECK ENGINE LIGHT IT ON. WHILE DRIVING AND SITTING STILL MY CAR WILL JERK MULTIPLE TIMES. MAKE A SQUEALING NOISE, GRINDING NOISE AND WHEN ACCELERATING FROM A STOP IT FEELS LIKE MY CAR DOES NOT WANT TO MOVE. THE SQUEALING NOISE ALSO OCCURS WHEN CAR IS BEING CRANKED. THE TIRE SENSOR LIGHT HAS COME ON RECENTLY AS WELL AND I HAVE PUT AIR IN MY TIRES BUT THE SENSOR WILL NOT GO OFF.
Oct 08, 2015
+ 1 more complaint for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
6 complaints
PASSENGER SIDE LOW-BEAM HEADLIGHT FAILED. UPON INSPECTION, IT APPEARS THE LIGHT SOCKET ITSELF HAS MELTED AND CAUSED THE WIRING SHIELDING TO MELT AS WELL. ATTEMPTED REPLACEMENT OF THE BULB RESULTED IN THE SOCKET HOUSING CRUMBLING IN MY HANDS. THE DEALER CLAIMS IT WILL COST UPWARD OF $500 TO CHANGE MY LIGHTBULB. THIS IS OUTRAGEOUS AND CLEARLY THE FAULT OF GMC, WHO SEEM TO HAVE PURPOSELY DESIGNED THESE BULBS TO OVERHEAD THEIR HOUSINGS, MELT, AND BE ALMOST IMPOSSIBLE TO CHANGE WITHOUT TAKING THE VEHICLE TO THE DEALER. I WANT GMC TO PAY FOR NEW WIRING AND ILLUMINATION. *TR
Mar 31, 2013
THE DAYTIME RUNNING BULBS NEXT TO THE HEADLIGHTS OVERHEATED AND MELTED THE BACK OF THE HOUSING THAT THE BULB SOCKET MOUNTS IN THE BACK OF THE HEADLIGHT HOUSING. OBVIOUSLY THERE IS A DESIGN DEFECT IN THE SOCKET/HARNESS THAT IS CAUSING OVERHEATING. THERE IS A TECHNICAL SERVICE BULLETIN ON THIS FOR 2009 ACADIA AND OTHER MAKES WITH THE SAME DESIGN BUT THIS IS A SAFETY ISSUE AS IT CAN CAUSE A FIRE AND ALSO THE LIGHTS CAN SHORT OUT. THE BULLETIN IS #10-08-42-001: LOW BEAM HEADLAMP BULB DIAGNOSIS/REPLACEMENT (INSPECT BULB AND CONNECTOR) - (MAY 14, 2010) . THIS NEEDS TO BE RECALLED. *TR
Jan 23, 2013
THE DRIVER SIDE LOW BEAM HEADLIGHT WENT OUT. WHEN REPLACING THE LIGHT BULB FOUND THAT THE WIRING CONNECTOR WAS PARTIALLY MELTED AND ONE OF THE WIRES WAS HANGING OUT. THE INSULATION ON THAT WIRE WAS ALSO MELTED OFF SO BARE WIRE WAS EXPOSED. THE ORIGINAL BULB ALSO HAD A BURNT SPOT WHERE THE CONNECTOR ATTACHES. *TR
Nov 21, 2011
DRIVER SIDE LOW BEAM HEADLIGHT BULB WENT OUT. PURCHASED BULB TO REPLACE MYSELF, BUT DISCOVERED HARNESS WAS BURNT. I THEN TOOK TO SHOP TO HAVE HARNESS REPLACED. THEY TOLD ME IT LOOKED LIKE SOMETHING THAT SHOULD BE A RECALL AND TOLD ME TO REPORT AND KEEP RECEIPT OF COST TO REPLACE. NOW I AM CONCERNED ABOUT THE LEFT BULB AND WONDER IF I SHOULD GO AHEAD AND PAY AGAIN TO GET THAT REPLACED FOR SAFETY PRECAUTION. *TR
Nov 18, 2011
WIRING HARNESS TO PASSENGER SIDE LOW BEAM HEADLIGHT IS DEFECTIVE. THOUGHT BULB WAS OUT BUT AFTER INSPECTION FOUND THE WIRING HARNESS PLUG HAD COMPLETELY MELTED WHERE PLUGGED INTO BULB. ONE WIRE WAS JUST HANGING AND COULD SEE BURN MARKS WHERE IT HAD BEEN ARCING AS IT BOUNCED AROUND. COULD DEFINITELY HAVE CAUSED MUCH BIGGER PROBLEMS THAN DRIVING WITH ONE HEADLIGHT I.E. FIRE, SHORTING WHOLE ELECTRICAL SYSTEM, AND ON AND ON. THIS IS A VERY BIG SAFETY CONCERN. THESE WERE THE OEM HEADLIGHTS NOT AFTERMARKET BULBS THAT PULL MORE CURRENT SO SHOULD NOT HAVE MELTED THE HARNESS PLUG. *TT
Oct 27, 2011
+ 1 more complaint for this component
ELECTRICAL SYSTEM,ENGINE
4 complaints
100% OF EVERYONE I HAVE TALKED TO THAT HAVE HAD THE SAME CAR AS ME HAVE HAD THE TIMING CHAIN BREAK. AND THE AMPLIFIER GO OUT BECAUSE OF LEAKING THROUGH THE DOOR AND FRYING THE AMPLIFIER. SO NO SOUND IN MY CAR AT ALL.
Apr 10, 2019
MY VEHICLE TURNED OFF WHILE DRIVING ON A SIDE HIGHWAY, AND WAS UNABLE TO BE JUMP STARTED. TOOK IT TO A MECHANIC AND FOUND THE ECM WAS BAD. MECHANIC CALLED DIFFERENT DEALERSHIPS TO PRICE AN ECM, AND WAS TOLD BY EACH DEALERSHIP THAT THIS IS A COMMON PROBLEM. HE WAS INFORMED THAT EVEN WITH A NEW ECM INSTALLED, IT MAY GO OUT IN ANOTHER YEAR.
Sep 01, 2016
TL*THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COIL AND THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBERS: 14V266000 (SEAT BELTS) AND 14V118000 (AIR BAGS). IN ADDITION, THE CONTACT STATED THAT THE ALL THE DOORS LOCKED AND UNLOCKED SPORADICALLY AND THE BATTERY FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.... UPDATED 03/19/15*BF UPDATED 9/20/2017*CN
Jan 29, 2015
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE VEHICLE BEGAN TO SHAKE AND FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THERE WAS A BURNING ODOR PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT ALL THE IGNITION COILS, ENGINE COMPUTER, SPARK PLUGS AND GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,816.
May 28, 2014
STEERING,POWER TRAIN
4 complaints
BROUGHT IT TO THE GMC DEALER TO REPLACE THE POWER STEERING PUMP WHICH WAS ON RECALL NOTICE ONLY IF THERE WERE PROBLEMS. LOSS OF POWER STEERING AT LOW SPEED SO I TOOK IT TO DEALER. AS A RESULT, PUMP WAS REPLACED AS WELL AS RACK AND PINION. PUMP COVERED, RACK AND PINION NOT, $1700. THE DAY AFTER I PICKED UP THE CAR, THE TRANSMISSION FAILED. AS I GOT ON THE HIGHWAY, MOTOR REVVED BUT TRANSMISSION DID NOT ENGAGE. WAS ABLE TO MAKE IT INTO THE BREAKDOWN LANE. HAD TO HAVE A FLATBED PICK IT UP AND BRING IT TO THE TRANSMISSION SHOP RECOMMENDED BY THE DEALER. TRANSMISSION REPLACED...$3,140.00. I FEEL THAT I WAS LUCKY TO HAVE BEEN IN THE LANE CLOSEST TO THE BREAKDOWN LANE WHEN THIS HAPPENED. DEALER OFFERED NO ASSISTANCE. EIGHT MONTHS PAST WARRANTY. *TR
Jan 14, 2015
MOST COMMON AT SLOWER RATES OF SPEED, THE POWER STEERING GOES OUT & THE VEHICLE BECOMES EXTREMELY HARD TO STEER. HOWEVER, THIS HAS ALSO HAPPENED TO ME ON THE HIGHWAY WHILE TRAVELING AT 65+ MPH. THAT WAS EXTREMELY SCARY. MORE THAN ONCE, I HAVE BEEN FORCED TO TURN INTO AN ONCOMING LANE B/C THE STEERING IS TOO STIFF TO TURN PROPERLY. THE ISSUE WAS INTERMITTENT, BUT IS NOW CONSTANT. HAVE FLUSHED/REPLACED POWER STEERING FLUID, REPLACED POWER STEERING PUMP & RESERVOIR. THE VEHICLE IS AT MY LOCAL DEALER NOW (AS OF 8/22/14) & THEY ARE TELLING ME THE NEW PUMP IS BAD & THAT THE STEERING GEAR IS LEAKING...ALTHOUGH THERE IS NO EVIDENCE OF IT LEAKING EXTERNALLY ON THE GROUND & THE DIP STICK CONSISTENTLY SHOWS THE RESERVOIR AS FULL. APPROXIMATE REPAIR COST IS $1500 AS OF NOW... THIS IS A HIGHLY DANGEROUS & APPARENTLY COMMON SITUATION THAT GMC SHOULD BE RECTIFYING WITH A RECALL OF THE ACADIA. *TR
Aug 27, 2014
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY INTERMITTENTLY. THE CONTACT NOTICED THAT THERE WAS WATER LEAKING FROM UNDERNEATH THE VEHICLE. ADDITIONALLY, THE POWER STEERING ASSIST WOULD SPORADICALLY SEIZE ACCOMPANIED BY AN ABNORMAL NOISE WHEN COMPLETING A TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE WATER PUMP AND IGNITION COIL NEEDED TO BE REPLACED. AN UNKNOWN REPAIR WAS MADE TO THE STEERING COMPONENT TO RECTIFY THE FAILURE. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE SERVICE WHERE THE DEALER ADVISED THAT THE TIE RODS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
May 16, 2014
* TRANSMISSION WAS SLIPPING AND REVVING UP BETWEEN GEARS. DELAYED RESPONSE AND CLUNKING SOUND WHEN IT IS IN REVERSE. "CHECK ENGINE LIGHT" ALSO CAME ON. BARELY DROVE THE CAR TO THE DEALERSHIP FOR REPAIRS. DEALERSHIP SERVICE ADVISOR SCHEDULED A TRANSMISSION REBUILD. AFTER DOING INTERNET SEARCH, I SAW COUNTLESS COMPLAINTS IN BLOGS, SNS, ETC. THERE ARE SO MANY PEOPLE HAVING THIS TRANSMISSION PROBLEM. NOT ACCEPTABLE. GMC HAS POWERTRAIN WARRANTY 5 YEAR /100K MILES. MY WARRANTY EXPIRES IN FOUR MONTHS AND GM SHOULD PROVIDE EXTENDED POWERTRAIN WARRANTY BEYOND 5 YEARS BASED UNRELIABLE TRANSMISSION DESIGN/QUALITY. * POWER STEERING PROBLEM. POWER STEERING IS MAKING MOANING UNDER LOW SPEED DRIVING (IN THE PARKING LOT, DRIVING AROUND SUBDIVISION, ETC.). NOISE IS COMING FROM THE INSIDE STEERING COLUMN AREA. ALSO STEERING IS VERY TIGHT AND HARD. COMPLAINED TO DEALERSHIP MULTIPLE TIMES. DEALERSHIP REPLACED THE SEAL TWICE, BUT THE PROBLEM IS STILL THERE. DEALERSHIP TOLD ME THAT GM DOES NOT HAVE A FIX FOR THIS PROBLEM. *TR
Aug 21, 2013
ENGINE AND ENGINE COOLING
3 complaints
THE EMISSION OR POLLUTION SYSTEM, ENGINE LIGHT ON CODE P 0430 , NEEDED TO FIND OUT IF ANY RECALLS FOR VEHICLES GOING BACK TO 2009. THANKS *TR
Mar 12, 2015
WHILE DRIVING TO WORK THE CAR CHECK ENGINE LIGHT CAME ON AND SAID OVERHEATING PULL OVER. AFTER PULLING OVER A LOCAL SHOP TOWED ME BACK SINCE THE NEAREST GMC DEALER IS 30 MILES AWAY AND THE SNOWY CONDITIONS ARE SAFE TO DRIVE IN WITH A CAR THAT IS ACTING UP. ONCE AT THE SHOP IT IS EVIDENT THE WATER PUMP IS LEAKING AT THE SHAFT SEAL. DUE TO THE NATURE OF THE ISSUE I WAS UNABLE TO TRANSPORT MY CAR TO A GMC DEALER FOR REPAIR, THUS THE COST OF THIS REPAIR IS AGAIN MY RESPONSIBILITY PER GMC "CUSTOMER SERVICE". AT THIS TIME I AM IN DEEP REGRET OF MY PURCHASE OF THIS GMC PRODUCT AND WILL BE WARY WHEN I LOOK TO PURCHASE MY NEXT PRODUCT. *TR
Feb 23, 2015
IN SLOWING AT MANUAL STOP SIGN, THE ENGINE ACCELERATED (WHILE I HAD MY FOOT ON THE BRAKE) TO A VERY HIGH REVOLUTION--APPROXIMATELY 4,000 TO 4,500 REVS--AND I HAD TO PUT ALL OF MY LEG STRENGTH INTO PUSHING THE BRAKE PEDAL TO THE FLOOR, WHILE I HURRIED TO SHUT THE ENGINE OFF. ONCE I HAD TURNED THE IGNITION OFF, THE ENGINE DID SHUT DOWN THE WAY IT SHOULD HAVE. ONCE THAT WAS ACCOMPLISHED, I STARTED THE ENGINE UP AGAIN AND IT RAN WITHOUT ANY FURTHER INCIDENT. IT WAS A FEW MONTHS LATER BEFORE ANOTHER SUCH INCIDENT OCCURRED. THE SECOND TIME THIS SAME TYPE OF SITUATION OCCURRED UNDER VIRTUALLY IDENTICAL CIRCUMSTANCES, I TOOK THE VEHICLE INTO PAT MCGRATH GMC'S SERVICE DEPARTMENT AND EXPLAINED WHAT HAD HAPPENED. THE SERVICE MANAGER IMMEDIATELY DROVE THE CARE TO TEST IT, BUT NATURALLY THE CAR DIDN'T ACT UP. AT THAT POINT THEY ATTACHED A MONITOR TO IT AND TOLD ME TO DRIVE IT UNTIL THE PROBLEM RECURRED, BUT AFTER A WEEK OF NO SUCH PROBLEM OCCURRING, I HAD THEM REMOVE THE MONITOR IRONICALLY, THE PROBLEM OCCURRED UNDER EXACTLY THE SAME CIRCUMSTANCES THE NEXT MORNING. SO FAR I HAVE HAD THIS SAME EXPERIENCE RECUR APPROXIMATELY 6-7 TIMES AS I HAVE BEEN SLOWING DOWN TO STOP THE VEHICLE, THE ENGINE WOULD REV UP BADLY, BUT I ALREADY HAD THE BRAKE ON TO STOP IT, PUT IT INTO NEUTRAL AND SHUT IT OFF. ON RESTARTING IT DID SO PROPERLY AND THERE WAS A TIME LAG BETWEEN PROBLEMS. GMC IS NOW AWARE OF THE PROBLEM AS I HAD POSTED IT ON THE ACADIAFORM.NET. AT THEY POINT THEY HAD HAD NO OTHER SUCH ISSUES BROUGHT TO THEIR ATTENTION...
Apr 04, 2014
VEHICLE SPEED CONTROL
3 complaints
THE ABOVE MILEAGE AND DATES ARE APPROXIMATE--DEALER AND GMC (CASE #[XXX]) ARE AWARE OF PROBLEM WHICH INVOLVES A SUDDEN POWER SURGE AS I HAVE BEEN STOPPING AT MY MAILBOX, STOPPING AT STOP SIGN AND PULLING INTO PARKING PLACE. EACH TIME MY SPEED WAS SLOW ENOUGH AND MY FOOT WAS ON THE BRAKE, THAT I COULD MAINTAIN CONTROL WHILE THE RPMS SURGED TO OVER 4,000. I PUT TRANSMISSION INTO NEUTRAL AND SHUT ENGINE OFF AND, WITH RESTART, PROBLEM WENT AWAY. DEALER HAS ATTACHED A MONITOR TO TRY TO IDENTIFY THE ERROR CODE, BUT AFTER A FEW WEEKS OF HAVING IT IN PLACE, I RETURNED TO DEALERSHIP AND HAD IT REMOVED. THE FOLLOWING MORNING IT HAPPENED AGAIN AS I STOPPED AT MY MAILBOX. I HAVEN'T BEEN BACK TO MY DEALER TO REPORT THAT INCIDENT. VEHICLE NOW HAS JUST A FEW MILES OVER 101,000 AND THERE HAS BEEN NO RECENT ISSUE OF THE SAME TYPE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Aug 16, 2014
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE THROTTLE BECAME STUCK WITHOUT WARNING AS THE VEHICLE CONTINUE TO INCREASE SPEEDS OF OVER 90 MPH. THE CONTACT STATED THAT THE DRIVER WAS ABLE TO STOP THE VEHICLE BY CONTINUOUSLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 89,000.
Mar 17, 2014
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 80 MPH, THE CONTACT DEPRESSED THE BREAK PEDAL BUT THE BRAKES WOULD NOT RESPOND AND THE RPMS ABNORMALLY INCREASED TO APPROXIMATELY 6,000. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKES. THE CONTACT HEARD A LOUD POPPING SOUND ONCE THE VEHICLE CAME TO A STOP AND NOTICED SMOKE EMITTING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN REPLACED THE FRONT AND REAR BRAKE PADS AND ROTORS, AND STATED THAT THE FLOOR MAT HAD BECOME ENTANGLED WITH THE ACCELERATOR PEDAL. HE FAILURE CAUSED THE VEHICLE TO ACCELERATE SUDDENLY. THE CONTACT DID NOT AGREE WITH THE TECHNICIAN'S DIAGNOSIS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,830. UPDATED 05/24/12*LJ
Apr 24, 2012
TIRES
2 complaints
The contact owns a 2009 GMC Acadia equipped with Dean tires, Tire Line: Back Country Touring H/T, Tire Size: 255/65/R19, DOT Number: (N/A). The contact stated that while the vehicle was at the tire retailer for snow tire replacement, the technician informed the contact that the rear driver's side tire had three slashes along the sidewall. The technician confirmed that the tires could not be replaced due to the tires no longer being manufactured. The tires were not replaced. The manufacturer was not made aware of the failure. The failure mileage was 158,712.
May 25, 2023
2009 GMC ACADIA. CONSUMER WRITES IN REGARDS TO DISSATISFACTION OF TIRE MANUFACTURER AND QUALITY OF THE VEHICLE TIRES. *SMD THE CONSUMER STATED A YEAR AFTER PURCHASING THE TIRE, HE WAS INFORMED THEY NEEDED TO BE REPLACED, BECAUSE THE THREADS WERE EXPOSED AND THE TIRES WERE SEVERELY WORN AND LOOSING AIR,
Feb 03, 2016
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
CONVERTERS CONTINUE TO GO OUT. I'VE REPLACED SEVERAL TIMES THEN WITH IN A FEW MONTHS SAME CODES PULL AGAIN. THEY REPLACE IT AGAIN. NOW THEY REFUSE TO GIVE ME ANY WARRANTY ON THEM SINCE THEY HAVE BEEN REPLACED SO MANY TIMES IN A SHORT AMOUNT OF TIME. THERE'S GOT TO BE SOMETHING ELSE CAUSE THE SAME CODES TO PULL BUT GMC SHOP KEEPS SAYING SAME THING. *TR
Jun 16, 2020
VEHICLE HAD A SLIGHT MISFIRING WHEN CLIMBING INCLINE. WE REPLACED TWO SPARK PLUGS. MISFIRING CALMED DOWN. A COUPLE DAYS LATER MISFIRING RESUMED. HUSBAND WAS DRIVING DAUGHTER TO DAYCARE WHEN CAR HAD MULTIPLE DTS CODES APPEARED (STABILITY TRACK, CHECK ENGINE, REDUCED POWER) WITH CAR SUDDENLY STALLING WHILE ON A HIGHWAY LEAVING BARELY ENOUGH TIME TO COAST OFF THE ROAD AND OUT OF THE WAY OF TRAFFIC TRAVELING 60MPH. GMC REFUSED TO ASSIST US ON THIS ISSUE UNTIL WE FOUND ONLINE A TSB ABOUT THE TIMING CHAIN WHICH HAD BROKEN. DUE TO THE CONSTANT MISFIRING (DIRECT RESULT OF THE TIMING CHAIN) TWO OF MY CATALYTIC CONVERTER BECAME CLOGGED. THOSE HAVE NOW BEEN REPLACED OUT OF MY POCKET HOWEVER WHEN DRIVING VEHICLE HOME WHILE IT DOES RUN SMOOTHER IT NOW MISFIRES ALL THE TIME EVEN WHEN NOT GOING UP HILLS AND IDLING VERY LOW AND MISFIRING WHILE IDLING. I AM SCARED THAT WHILE DRIVING MY VEHICLE THIS MAY HAPPEN AGAIN BECAUSE THE ISSUE HAS BECOME WORSE. *JS
Feb 24, 2015
UNKNOWN OR OTHER,ENGINE
2 complaints
I HAD TO, REPLACE THE TRANSMISSION.. DRIVING ON CITY STREET CAR WOULD NOT ACCELERATE ALTHOUGH RPM NEEDLE SHOWED MOTOR REVVING NOW WAITING ON STABILITY CONTROL MODULE THATS ON BACK ORDER
Feb 01, 2020
I WAS DRIVING MY CAR AT ABOUT 70 MPHS ON THE INTERSTATE AND THE CAR BEGAN TO SLOW DOWN AND CHECK ENGINE LIGHT STARTING FLASHING. I ALMOST GOT HIT BY THE DRIVERS BESIDE AND BEHIND ME. WHILE HONKING MY HORN AND PUTTING ON THE EMERGENCY LIGHTS I WAS ABLE TO GET OVER TO THE SIDE OF THE HIGHWAY. TOWED MY CAR INTO THE DEALERSHIP AND THEY KEEP IT FOR ABOUT 8 DAYS SAYING THEY WERE VERY BEHIND. NOTIFIED THEM THAT MY CAR WAS COMING IN FOR SERVICE AND WAS NEVER TOLD THEY WAS BEHIND. FINALLY ABOUT 7 DAYS LATER THE DEALERSHIP IS SAYING THEY DON'T KNOW WHAT IS WRONG WITH MY CAR. THEN ON THE 9 DAY THE SERVICE GUY CALLS ME AND SAYS THEY THINK ITS THE MOTOR BUT THEY WOULD HAVE TO TAKE IT OUT TO SEE. POSSIBLE COST WOULD BE ANY WHERE FROM $4,000 TO $7,000 TO FIX THE PROBLEM. THERE ARE SEVERAL SPECIAL COVERAGE OPEN ON MY CAR SUCH AS TIMING CHAIN , WATER PUMP SHAFT SEAL, LOSS OF POWER STEERING AND THROTTLE BODY. AFTER READING OTHER GMC CUSTOMER COMPLAINTS I FEEL IT IS THE THROTTLE BODY THAT NEEDS TO BE REPLACED. DEALERSHIP STATES THEY DON'T KNOW WHATS EXACTLY WRONG WITH MY CAR BUT CAN'T FIGURE IT OUT TILL THEY TAKE OUT MY ENGINE.
Jan 13, 2016
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
WHILE DRIVING THE VEHICLE AT 45MPH I RECEIVED A LOW OIL PRESSURE SHUT OFF ENGINE. OIL WAS FINE SO WE TOOK IT TO HAVE THE OIL CHANGED. LIGHT CAME BACK ON. THERE ARE NO CODES BEING STORED IN THE SYSTEM. EVERYONE IS GUESSING WHAT COULD BE WRONG WITH IT FROM A BAD OIL PUMP OR THE PAN NEEDS TO BE CLEANED. THERE IS A FORUM A BUNCH OF OTHER PEOPLE HAVING THE SAME PROBLEM AND SPENDING THOUSANDS AND GETTING NOWHERE. SOME HAVE HAD TO HAVE A WHOLE NEW ENGINE INSTALLED. GM SAYS THERE ARE NO BULLETINS AND THEY WILL GIVE ME A 100 $ FOR THE VEHICLE TO BE SERVICED BY A TECH. JUST TO BE CHECKED IS 250 $ NOT INCLUDING ANY FIXES FOR THE ISSUE.
Jul 17, 2019
I HAD PURCHASED THE VEHICLE USED FROM WHAT I HAD THOUGHT WAS A REPUTABLE DEALER, BOY WAS I WRONG. I WAS ON MY WAY HOME WITH IT FROM THE DEALER AN HOUR AND A HALF DRIVE 1 WAY , GOING DOWN THE INTERSTATE AT ABOUT 65 MPH, WHEN THE VEHICLE STARTED TO SHAKE SOMETHING SEVERE , AND THE RPM,S WENT WILD. I SLOWED DOWN , BUT THE SHAKE , VIBRATION CONTINUED. FINALLY IT DID STRAIGHTEN OUT, AND I GOT HOME. A COUPLE DAYS LATER ON MY WAY TO WORK THE ENGINE LIGHT CAME ON, AND THAN THE SERVICE ALL WHEEL DRIVE SYSTEM LIGHT CAME ON. THE NEXT DAY MY DAD WHO IS A MECHANIC, DROVE IT AND IT SHOOK AND VIBRATED SO BAD , HE THOUGHT THE WHEELS WERE FALLING OFF. CAME BACK AND PUT IT IN THE WORKSHOP AND CHECKED THE WHEELS FOR TIGHTNESS, THEY WERE OK. NOTICED A RATHER LARGE COOLANT LEAK ABOVE THE WATER PUMP ,, SEEMED TO BE COMING FROM UNDER INTAKE AREA. CALLED THE DEALER AND SAID WE WERE BRINGING IT BACK ON A TRAILER. ON 1 / 1 / 15 AT ABOUT 9:45 AM DROPPED OFF AT THE DEALER, TOLD THEM AGAIN WHAT THE PROBLEMS WERE AND LEFT IT THERE. ON 1 / 5 / 15 THE DEALER CALLED US AND INDICATED THERE WAS A UPPER RADIATOR HOSE THAT THE CLAMP WAS LOOSE. I TOLD THEM IT WAS NOT AND MY DAD KNOWS WHERE IT WAS FROM. THEY ALSO STATED THAT THEY DROVE IT AND COULD NOT FIND ANY PROBLEMS WITH IT. AFTER TELLING ME THAT THEY SAID THAT THEY ARE A FORD DEALER AND DO NOT HAVE THE TOOLS TO DIAGNOSE THE VEHICLE. RIGHT AFTER THAT THE GENERAL MANAGER SAYS THAT HE DID NOTICE A PROBLEM WITH SHIFTING , BUT ITS NOTHING TO WORRY ABOUT. I SAID THAN YOU PUT YOUR FAMILY IN THE VEHICLE AND TAKE THEM FOR A DRIVE , BECAUSE I WILL NOT PUT MYSELF WITH MY 3, AND 5 YEAR OLD KIDS IN IT. HE SAID HE WILL LOOK AT IT AGAIN TOMORROW. I WILL NEVER BUY ANOTHER GM PRODUCT EVER AGAIN.
Jan 06, 2015
STEERING,POWER TRAIN,ENGINE
2 complaints
DEC 2018 MY ACADIA WAS LEFT AT THE SERVICE DEPARTMENT OF WHITMORE CHEVROLET IN WEST POINT VA 23181 FOR A DIAGNOSIS. MY VEHICLE RAN WHEN I LEFT IT THERE. OVER A MONTH LATER INCLUDING ILLEGAL ACTIVITY IN THE SERVICE DEPARTMENT I GET MY VEHICLE BACK AND IT IS DEAD. I WOULD START MY VEHICLE AND DRIVE AWAY SOMETIME STOPPING SOON OR RANDOMLY ON THE ROAD. IT'S DONE THAT SEVERAL TIMES. I HAVE THREE CHILDREN TOO. I NEED MY VEHICLE LOOKED AT AND THE POSSIBLE RECALLS FIXED. I AM WITHOUT TRANSPORTATION AND IT'S UNBEARABLE. I AM A MOTHER OF THREE WONDERFUL SONS AND WE NEED OUR VEHICLE TO RUN PLEASE!!!MY REVIEW IS IN THE PICTURES AS WELL
Mar 15, 2019
I TOOK MY 2009 ACADIA INTO THE GMC DEALER WITH AROUND 65,000 MILES ON IT AFTER BUYING IT USED (1 PREVIOUS OWNER) WITH AROUND 42,000 MILES. THEY TOLD ME I HAD A POWER STEERING LEAK IN THE RACK AND PINION AND IT WOULD COST AROUND $2000 TO REPLACE A SEAL BECAUSE THEY HAVE TO PULL THE WHOLE RACK OFF. HE TOLD ME IT WOULD BE OKAY FOR A WHILE, BUT EVENTUALLY IT WOULD CAUSE THE POWER STEERING TO GO OUT. AFTER RESEARCHING, I'VE SEEN MULTIPLE OTHER ACADIA OWNERS WHO HAVE HAD THE EXACT SAME PROBLEM. I HAVE REFUSED TO PAY FOR THE REPAIRS BECAUSE I THINK THIS IS A SAFETY ISSUE THAT HAS EFFECTED ENOUGH OF THIS MODEL VEHICLE TO WARRANT A GENERAL SAFETY RECALL. I KNOW OF 3 OTHER PEOPLE IN MY HOMETOWN WHO HAVE EXPERIENCED POWER STEERING PROBLEMS WITH THEIR ACADIA'S, AND THE GMC DEALERSHIP ACKNOWLEDGED TO ME THAT IT IS A SIGNIFICANT PROBLEM WITH GMC ACADIA MODEL YEARS 2008-2012. IF THAT'S NOT ENOUGH, THEN I'M NOT SURE WHAT IS, BUT IF MY POWER STEERING GOES OUT WHILE I'M DRIVING, WELL, LET THIS SERVE AS NOTICE TO GMC. *TR
Mar 17, 2014
AIR BAGS,ENGINE
2 complaints
GMC HAS A SPECIAL SAFETY RECALL ON THEIR TIMING CHAINS BUT PROVIDED NO HELP WHEN DEALERSHIPS FAIL TO NOTIFY YOU BEFORE THE WARRANTY IS OUT EVEN WHEN YOU ARE COMPLAINING. WHEN DRIVING THE VEHICLE REFUSES TO MOVE AND THE RPMS JUST GO UP. GMC TELLS YOU TO GO BACK TO THE DEALERSHIP THAT FAILED TO FIND IT TO GET YOUR MONEY BACK. PASSENGER FRONT AIR BAG TURNS ON WITH LITTLE WEIGHT TO NO WEIGH THERE! MC DANIALS IN MARION, OHIO WAS ABLE TO FIND THATBTHEY LOSE CALIBRATION AND NEED RE CALIBRATED.
Jan 17, 2019
THE PASSENGER FRONT SEAT AIRBAG TURNS ON WITH NO ONE AND NOTHING IN THE SEAT. I HAVE BEEN MADE AWARE THAT ELECTRICAL DEVICES CAN TURN IT ON BUT THIS IS NOT THE CASE, I CAN HAVE NOTHING IN THE SEAT AND IT TURNS ON AND DINGS WHILE DRIVING WHICH IS A DISTRACTION. AS FOR THE ENGINE, I HAVE A CHECK ENGINE LIGHT ONE WHICH MAKES IT WHERE THE REMOTE START WILL NOT WORK. WHEN WE PULLED THE CODES IT COMES BACK TO THE THE TIMING CHAIN WHICH IS A KNOWN ISSUE BECAUSE THEY HAVE A SERVICE BULLETIN OUT ON IT.
Nov 07, 2018
VEHICLE SPEED CONTROL,ENGINE
2 complaints
ENGINE WILL NOT SHUT DOWN WHEN KEY IS REMOVED AND CRUISE CONTROL ISN'T WORKING
May 13, 2018
WHEN ACCELERATING, MY CAR SEEMS TO 'SLIP' OR 'STUTTER' BEFORE CLICKING INTO GEAR. THIS HAPPENED IN THE FIRST YEAR OF OWNERSHIP. THE DEALERSHIP NEVER ACKNOWLEDGED IT WHEN I WOULD BRING IT IN TO GET CHECKED. AFTER A FEW YEARS OF OWNING IT I NOW KNOW THAT IT IS A TRANSMISSION ISSUE VERY COMMON WITH THE GMC ACADIA. I HAVE READ THAT IT IS A FAULTY WAVE PLATE. NOT SURE WHAT THAT IS BUT NOW WITH ONLY 50,000 ON MY CAR IT IS REALLY BAD. IT BARELY MADE IT HOME LAST NIGHT. TRANSMISSION IS TOTALLY SLIPPING AND EVEN WHEN JUST DRIVING ALONG AT THE SAME SPEED IT WENT INTO LIMP MODE. THE GAS REVVED LIKE I WAS IN NEUTRAL. THIS IS EXTREMELY DANGEROUS AS I HAD A CARLOAD OF GIRLS ON A TRIP TO THE MOUNTAINS. WHAT IS IT GOING TO TAKE UNTIL THIS CAUSES AN ACCIDENT AND CASUALTIES! GMC NEEDS TO STEP UP AND GET THIS PART RECALLED. IT IS A FAULTY PART AND THEY NEED TO PAY FOR THE REPLACEMENT!!! *TR
Sep 30, 2013
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE HEADLAMPS INDEPENDENTLY FAILED AND THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Nov 13, 2017
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE LOW BEAM HEAD SOCKET ON THE DRIVERS SIDE MELTED. AS A RESULT, THE TECHNICIAN STATED THE HEAD LIGHT CAPSULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 60,000.
Sep 10, 2014
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
2 complaints
MY CAR COMPLETELY DIED WHILE DRIVING IT A FEW MONTHS BACK. JUST GOT IT BACK AFTER ABOUT 3 MONTHS, PARTIAL SUCKY DEALERSHIP, PARTIAL BACK ORDER ISSUE. TURNS OUT THE SUNROOF LEAKED INTO THE DASH. HAD TO REPLACE THE BODY HARNESS AND SOMETHING WITH THE DASH. $5100. I ESTIMATED ON THE DATE IT HAPPENED BECAUSE IT'S BEEN AWHILE.
Nov 22, 2016
VARIOUS GM VEHICLES HAVE A KNOWN DEFECT THAT ALLOWS WATER FROM THE SUN ROOF DRAIN TO ENTER THE PASSENGER COMPARTMENT AND MORE IMPORTANTLY ALLOWS WATER TO ENTER THE PASSENGER COMPARTMENT FUSE BLOCK. THIS DEFECT IS COVERED UNDER SERVICE BULLETIN #08-08-57-003C. THIS VEHICLE HAS HAD NUMEROUS ELECTRICAL SYSTEM ISSUES THAT ONLY OCCUR DURING HEAVY RAINS AND THE DEALER HAS BEEN UNABLE TO RECREATE THE PROBLEM AFTER THINGS HAVE DRIED OUT SO TO SPEAK. MOST RECENTLY AFTER A HEAVY RAIN, THE BATTERY WAS DEAD AND WHEN REPLACED WITH A NEW BATTERY, THE ENGINE WOULD NOT SHUT OFF EVEN AFTER THE KEY WAS REMOVED. THIS IS A SERIOUS SAFETY CONCERN THAT CAN RESULT IN INJURY OR DEATH. THE ONLY WAY TO SHUT OFF THE ENGINE IS TO REMOVE THE ECM FUSE FROM THE UNDER HOOD FUSE BLOCK. NOT BEING ABLE TO SHUT THE ENGINE OFF VIA THE KEY CAN HAVE SERIOUS LIFE CONSEQUENCES IN THE EVENT OF AN EMERGENCY. THIS IS A WIDE SPREAD ISSUE THAT SEEMS TO GET WORSE OVER TIME AND ENDS UP WITH NOT BEING ABLE TO SHUT THE ENGINE OFF. THE GM MODELS AFFECTED BY THE SERVICE BULLETIN AS FOLLOWS: 2008-2012 BUICK ENCLAVE 2007-2012 GMC ACADIA 2007-2010 SATURN OUTLOOK *TR
Jan 12, 2014
STEERING,ELECTRICAL SYSTEM
2 complaints
I HAVE CONTINUED TO HAVE ISSUES WITH THE STEERING IN MY ACADIA. WE CALLED THE DEALERSHIP AND DESCRIBED THE NOISE IT WAS MAKING AND THEY SAID IT WAS NORMAL AND IT WAS JUST THE 4 WHEEL DRIVE KICKING IN. NOW THE STEERING IS COMPLETELY OUT. WE WERE IN A BUSY PARKING LOT WHEN IT HAPPENED AND ALMOST HIT A PEDESTRIAN AS THE STEERING WENT OUT AS WE WERE TURNING LEFT. THE CAR WAS MOVING SLOWLY AT THE TIME. I AM NOW SEEING SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. THERE IS EVEN A PENDING LAWSUIT. THERE IS ALSO AN ISSUE WITH THE ELECTRIC WHERE THE SAFETY POWER LOCKS DO NOT WORK. MY SON HAS OPENED THE DOOR WHEN THE CAR WAS MOVING BECAUSE OF THIS. I HAVE HAD 5 RECALLS ON THIS VEHICLE, SO IT'S HARD TO KEEP UP WITH ALL THE ISSUES.
Jan 21, 2016
INCIDENT (FIRST BIG SYMPTOM): BRAKING AND SLOWING TO YIELD SIGN FROM OFFRAMP/ STEERING FELT AS IF IGNITION TURNED OFF AND CAR BECAME MUCH LESS STABLE IN STEERING WITH A STIFFENING AND RATTLING/TAPPING NOISE SOMEWHERE JUST LEFT TO THE CENTER OF THE STEERING WHEEL. ONCE TRYING TO TURN REALIZED THERE WAS NO POWER, THOUGHT THE ENGINE HAD STOPPED RUNNING AND THEN HITTING THE GAS THE STEERING SUDDENLY POPS BACK INTO ASSIST. THIS IS A VERY UNSETTLING FIRST OCCURRENCE THAT I SEE ON MULTIPLE INTERNET SITES HAS BEEN HAPPENING SINCE AT LEAST 2011 IN MANY DIFFERENT VERSIONS OF THIS CHASSIS. IT WOULD HAVE BEEN NICE TO HAVE KNOWN THIS BEFORE TWO THINGS: 1. BEFORE I HAD MY FOUR DAUGHTERS AND THE NEIGHBORS KID IN MY CAR TO PUT AT RISK OF KILLING THEM ( GM SHAME ON YOU AS YOU THIS PROBLEM EXISTS FOR 4 YEARS) 2. BEFORE THE WARRANTY WAS ONE MONTH OUT OF CONTRACT. THE DEALER STATES THIS IS "UNUSUAL TO THEM', THEY HAVE NOT HEARD OF IT HAPPENING AND DO NOT THINK IT IS UNUSUAL THAT A VEHICLE WITH ONLY 58000 MILES ON IT HAS THE ENTIRE STEERING PUMP, GEAR, AND RACK ASSEMBLY BLOW SEALS. REPAIR COSTS ARE QUOTED AT 2000.00. NEED TO REPLACE RACK, PUMP AND SOMETHING ELSE. ADDITIONALLY, THERE ARE 56 POSTS RELATING TO STEERING ALONE. SOME OF US DRIVING THESE VEHICLES FEEL THAT BEING ABLE TO HAVE A CHANCE OF PILOTING THE CAR SAFELY MAY BE IMPORTANT. I USED TO THINK MY DAD WAS SILLY WHEN HE WOULD SAY SOMETHING IS A POOR DESIGN, BUT DID THE ENGINEERS ACTUALLY DO ANY TESTING ON THESE VEHICLES? DO YOU TEST THE PROBLEM OR JUST KEEP SAYING IT'S NOT HAPPENING? THANK GOODNESS THIS IS ALL LOW SPEED AND NO ONE HAS DIED YET ( AT LEAST THAT WE KNOW OF). *TR
Jun 16, 2014
AIR BAGS,SEAT BELTS
2 complaints
IN SEPTEMBER 2014, RECALL #14187 WAS PREFORMED AND REPAIR ON MY VEHICLE. HOWEVER NOW IS SEPTEMBER OF 2015, WHILE DRIVING MY VEHICLE, THE SERVICE AIRBAG LIGHT STARTED COMING ON. TOOK TO DEALERSHIP TO LOOK AT UNDER AIR BAG LIGHT SPECIAL COVERAGE AND WAS TOLD IT WAS NOT COVERED. ISSUE FOR THE SERVICE AIRBAG LIGHT I WAS TOLD IS DUE TO THE FRONT SEAT BELT RETRACTOR ON THE DRIVER SIDE. CALL GM TO COMPLAIN. WAS TOLD ORIGINAL RECALL WAS REPAIRED. IT SEEMS THAT THIS IS STILL AN ISSUE EVEN AFTER THE RECALL WAS DONE. NOW IT IS THE SEAT BELT RETRACTOR INSTEAD OF THE TENSIONER.
Oct 20, 2015
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED WHILE DRIVING 20 MPH THE FRONT PASSENGER SIDE TIRE BLEW AND THE CONTACT LOST CONTROL OF THE VEHICLE, CRASHING INTO A TWO FOOT DITCH. THE VEHICLE THEN WENT THROUGH A ROW OF HEDGES AND CRASHED INTO A TREE ON THE DRIVER'S SIDE. THE SEAT BELT DID NOT RESTRAIN THE CONTACT AND THE AIR BAGS DID NOT DEPLOY. THE REAR SEATS COLLAPSED AS WELL. THE CONTACT SUSTAINED A SEVERE CONCUSSION FROM HITTING HER HEAD ON THE WINDSHIELD, BRUISED LEGS, ARM, FRACTURED NOSE, AND BRUISING TO THE FACE. THE CONTACT WAS FOUND LYING OVER THE CONSOLE AND WAS TAKEN TO THE EMERGENCY ROOM. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A COLLISION SHOP. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN NUMBER 14V266000 (SEAT BELT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Aug 08, 2014
SEATS
2 complaints
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING 65 MPH, THE VEHICLE JERKED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE DRIVER SEAT FAILED TO GO BACKWARDS. THE DEALER DIAGNOSED THAT THE FAILURE WAS DUE TO THE SEAT TRACK AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,215.
Oct 19, 2015
RUST ON SEAT HINGES ON FRONT DRIVER SIDE, FRONT PASSENGER SIDE. WILL THE SURFACE RUST EATS INTO THE METAL HINGES AND FAIL TO HOLD PASSENGER IN CASE THERE IS A COLLISION? *TR
Feb 23, 2012
SEAT BELTS
2 complaints
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE HER CHILD WAS SEATED IN THE REAR PASSENGER SEAT, THE CONTACT COULD NOT UNLATCH THE REAR SEAT BELT RESTRAINT. AFTER MANY FAILED ATTEMPTS, THE SEAT BELT BEGAN TO TIGHTEN ACROSS THE CHILD CAUSING HIM TO BECOME PRESSED UP AGAINST THE SEAT AND UNABLE TO MOVE HIS CHEST. THE CHILD BEGAN TO LOSE OXYGEN, WHICH PROMPTED THE CONTACT TO CUT THE SEAT BELT FROM THE CHILD. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V266000 (SEAT BELTS); HOWEVER, THE DEALER STATED THAT THE FAILURE SHE EXPERIENCED WAS NOT IDENTICAL TO THE ONE LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Jul 23, 2014
DRIVER SIDE TENSIONER ASSEMBLY, PART NUMBER 19300368, BROKE FROM MAIN WIRE MESHING HARNESS, EXPOSING THE RETRACTOR BELT ANCHOR PLATE TO BE FREE AND LOSE. THE END BRACKET OF THIS 3 POINT SEAT BELT IS NOT PROPERLY SECURED TO THE MAIN DRIVER SEAT BECAUSE OF PART NUMBER 19300368 BRAKING APART. SEAT BELT IS NOW A 2 POINT HARNESS WITH THE SEAT BELT TONGUE CLIPPING ON THE BUCKLE ON MY RIGHT HIP AREA AND THE PILLAR LOOP OR SEAT BELT ADJUSTER AS THE OTHER HARD POINT, LOCATED ABOVE THE LEFT SHOULDER AREA. OTHER SEAT BELT ISSUE IS LOCATED IN THE SECOND ROW SEAT, PASSENGER SIDE. PART NUMBER IS 19257112 BELT KIT, LEFT SIDE AREA OF THE SEAT WHICH IS NEAR THE LEFT HIP AREA. THE PLASTIC COMPONENT WHICH COVERS THE BUCKLE PREVENTS THE TONGUE, CONNECTED TO THE MAIN HARNESS, FROM RELEASING WHEN PUSHING THE QUICK RELEASE RED COLOR BUTTON. HAD TO BRAKE THE PLASTIC COVER FROM THE BUCKLE IN ORDER TO RELEASE THE TONGUE FREELY. *TR
May 24, 2014
SEAT BELTS,SEATS
2 complaints
THIS IS IN REGARDS TO THE CENTER ROW, MIDDLE SEAT BELT. MY 9 YEAR OLD WAS SITTING IN THIS SEAT USING THE SEAT BELT. I WAS DRIVING DOWN A HILL AT ROUGHLY 40 MPH WHEN THE LIGHT AT THE BOTTOM CHANGED SO I STOPPED. MY SON WAS LEANING A LITTLE FORWARD AND THE SEAT BELT LOCKED UP. I TOLD HIM TO LEAN BACK AND IT SHOULD UNLOCK. BUT IT DID NOT, IT KEPT CLICKING LIKE WHEN USING A SEAT BELT FOR A CAR SEAT. AT WHICH POINT HE BECAME STUCK UP AGAINST THE SEAT AND COULDN'T MOVE HIS CHEST. HE STARTED PANICKING SO I HAD TO PULL OVER TO ASSIST HIM. I UNBUCKLED THE SEAT BELT AND LET IT GO IN AND IT LOCKED, COMPLETELY INSIDE THE SEAT. AFTER PUSHING IN WHAT LITTLE SLACK THERE WAS I GOT IT TO RELEASE AND WAS ABLE TO PULL IT OUT, BUT ONLY ABOUT 6 INCHES AND THEN IT LOCKED AGAIN. I THEN HAD TO MOVE MY CHILD TO ANOTHER SEAT WHILE ON THE SIDE OF A BUSY ROAD. THE SEAT BELT HAS REMAINED LOCKED IN THIS POSITION FOR ABOUT 3 WEEKS. I TOOK THE CAR IN LAST WEEK FOR AN OIL CHANGE AND THE RECALL ON THE AIRBAGS SO I ASKED IF THEY COULD LOOK AT THIS TOO. THEY MISQUOTED US ON THE PRICE AND THEN PROCEEDED TO TELL ME THE ONLY WAY TO FIX IT WAS TO TAKE THE WHOLE SEAT APART AND IT WOULD COST ROUGHLY $400.00 AND INSISTED THERE WOULD BE NO WAY FOR THIS TO BE FOR A RECALL, AS THEY DIDN'T SEE IT AS A SAFETY CONCERN. I HAVE TO ADAMANTLY DISAGREE. A SEAT BELT LOCKING AND NOT LOCKING COULD BE A VERY DANGEROUS THING IN AN ACCIDENT, OR EVEN IN A SUDDEN STOP. *TR
May 20, 2014
THE SECOND ROW SEAT BELTS THAT WERE LISTED ON THE NHTSA WEBSITE FOR A RECALL. THE DEALER BERGSTRON GMC OF APPLETON, WISCONSIN SAYS THE VEHICLE DOES NOT HAVE A RECALL FOR THIS. THE SEAT BELTS GET JAMMED WHEN THE SEAT IS LOWERED. ONE SEATBELT CONNECTOR IS BROKEN, AND THE SEAT IS TEARING FROM THE BELT CONNECTORS. THE CONNECTORS STILL GET JAMMED IN THE SEAT AND ARE NOT ACCESSIBLE WITHOUT HAVING TO RE LOWER THE SEATS AND FUMBLE WITH THE BELT CONNECTOR. AT LEAST ONE OF THE CONNECTOR IS EXPOSED WITH NO PLASTIC. *TR
Apr 10, 2014
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE
2 complaints
WHILE AT WYATT JOHNSON DEALERSHIP TO BUY CAR, SALESPERSON, [XXX], STATES THERE IS A PROBLEM WITH THE PLASTIC PIECES ATTACHED TO FLOOR MATS. STATES HE NEEDS TO ORDER THEM AND BRING CAR BACK IN. LESS THAN WEEK LATER, CHECK ENGINE LIGHT COMES ON. THEY KEPT CAR FOR A FEW WEEKS BECAUSE THEY STATE THEY NEEDED TO ORDER A PART THAT THEY DID NOT HAVE IN. FINALLY PICKED UP CAR TO REALIZE THERE WAS SO MANY MILES ON IT THAT I THOUGHT IT WAS NOT THE ACADIA WE BOUGHT, OR THEY SET IT UP ON A DOLLY TO LET TIRES ROTATE TO HIKE THE MILES. THEY KNEW WE WERE MOVING SOON, MILITARY, AND DID NOT HAVE TIME TO DO SOMETHING ABOUT IT. WITHIN A 100 MILES THE CHECK ENGINE LIGHT CAME ON AGAIN. LONG STORY SHORT, THIS HAPPENED TIME AND TIME AGAIN WHERE DEALERSHIP WOULD HAVE CAR FOR WEEKS WITH US TO DRIVE AROUND A $5000 LOANER VEHICLE WHILE MAKING PAYMENTS ON A $40,000 VEHICLE. BECAUSE WE WERE NOT STATIONED AS SAME STATE AS WHERE WE BOUGHT IT, NO GMC DEALERSHIP WOULD TAKE THE VEHICLE BACK AS A LEMON. TWICE WE RAN FROM THE VEHICLE FEARING FOR OUR LIFE BECAUSE IT STALLED, SMOKED, AND HAD THE SMELL OF GAS IN THE CABIN AREA. NO DEALERSHIP AT NEW DUTY STATION WOULD TAKE THE CAR BACK WITHOUT SEVER PENALTIES, AND SAID WE WOULD NEED TO RETURN IT TO THE STATE WE BOUGHT IT IN ORDER TO TURN IT IN AS A LEMON, HOWEVER, THE VEHICLE WAS NOT SAFE TO DRIVE FROM FLORIDA TO TENNESSEE. KEEP IN MIND THE CAR WENT IN AND OUT OF SHOP 8-10 TIMES WITH THEM KEEPING THE VEHICLE WEEKS AT A TIME. WE PAID $680 WITH 0% INTEREST RATE A MONTH FOR THE CAR TO SIT AT THE DEALERSHIPS. FRUSTRATED, WE TOLD THE DEALERSHIPS IN MELBOURNE FL AND ALLY FINANCIAL WE WERE TOO SCARED TO DRIVE IT, NOTHING THE REPAIRMEN DID HELPED THE GAS SMELL OR CHECK ENGINE LIGHT, AND THEY COULD TOW IT OFF OUR DRIVEWAY. ON A CAR FAX REPORT, IT SHOWS A TITLE CHANGE OCCURRED DURING THE TIME THEY KEPT IT. I FEEL SORRY FOR WHOEVER BOUGHT THIS VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Mar 24, 2012
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE ENGINE POWER REDUCED MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL AS SMOKE AND FIRE EMITTED FROM THE EXHAUST PIPE. THE FIRE DEPARTMENT WAS NOT CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK, WHICH RESULTED IN THE FUEL LINES AND ENGINE TO BECOME FLOODED. THE DEALER STATED THAT IN ORDER TO REPAIR THE PROBLEM THE FUEL LINES, CATALYTIC CONVERTER, OIL AND OIL FILTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO COVERED ALL COSTS OF REPAIRS TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 23,500 AND THE CURRENT MILEAGE WAS 24,500.
Oct 21, 2011
STEERING,SUSPENSION,WHEELS
1 complaint
The vehicle tire system lights came on the air bag sensor light Car did not fill safe driving no control on the road unstable on turns car was sold one lug muissing front tire ,returned car several times last time I took the vehicle was due to drivesrs back wheel wobbling so bad , Someone followeing said it looked like tire was coming off . the owner said it was fine , put it on the rack let me drive off , I drove it and it was very unstable to drive and took it to Nor cal Tires Ukiah Ca they informed me it was not safe to drive .
Apr 23, 2024
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
The stabilizer/traction control keeps going off and it will stay off.i can turn,hit a bump or start it up and the traction control/stabilizer system is off.i almost had a accident on the freeway in the rain because it turned off out of nowhere and I almost lost control. Also I was going down the road and all of a sudden my vehicle died and I had little control over vehicle. Once it came to stop it would not start again and when attempting it sounded like something was stuck in my fan or something because of the way it rattled and sounded and was rough sounding. Vehicle was inoperable and had to be towed. Upon investigating it was the timing chain kit that had failed suddenly for no apparent reason. Vehicle was well maintained and kept accordance with running policies and practices required and suggested by manufacturer. Still the failing caused engine damage that is well in to the several thousands of dollars and engine must be replaced due to this issue failing and I have noticed several thousand people having this same very issue and rendering them a foot and vehicle less due to the high cost of fixing without any warning or engine light or code suggesting of the timing chain kit failing or about to fail before stranding a person wherever and whenever unexpectedly and suddenly without any warning or check engine light at all. No OEM code to validate the issue either. Manufacturer should be held liable for the exact same issue occuring in so many of the multitude of people experiencing the same exact issue causing financial turmoil and risk of disaster or collision and harm when the timing chain kit fails suddenly. This is a huge and vast problem I have found with multitude of Acadia owners and should be addressed because to not honor a issue of so many experiencing the same issue occuring should be reconciled and corrected at the manufacturer cost due to it being their liability in making the faulty part of device to begin with causing vast financial hardships.
Feb 24, 2024
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
The stabilizer/traction control keeps going off and it will stay off.i can turn,hit a bump or start it up and the traction control/stabilizer system is off.i almost had a accident on the freeway in the rain because it turned off out of nowhere and I almost lost control
Nov 15, 2023
VISIBILITY
1 complaint
When it rains the drainage holes in the sunroof of the vehicle do not drain properly. The water runs down the side of the passenger side window in the front and on the circuit/fuse box in the front. When this happens, the water effects the driving. The vehicle will get sluggish and eventually cut off when the circuit/fuse box gets wet. The vehicle had a recall in approximately 2015 and I took it to be serviced. I think the problem is reproduced. I had no warnings of this type of issue. This just happened in April 2023 when I was caught in a storm.
Jul 22, 2023
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
Stabilitrak system in 2009 gmc Acadia randomly acts up disabling abs system and traction control. Also randomly get a low oil pressure warning light but oil level, temperature is fine and no noises smoke or performance decline. Used different scan tools to read codes and the vechile has none listed. Changed numerous sensors and the problem is never resolved
Jun 04, 2023
POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS
1 complaint
The wire harness corroded , and it caused everything in my car to stop working my back passenger window won’t go down , my back driver side cannot be put up or down from the back , my airbag light is now on and now my car will not shift while driving to allow me to drive it over 30mph .. I’ve paid the dealer almost $1400 to fix wiring. I’ve owned the car exactly a year now
May 31, 2022
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
1 complaint
The sunroof has leaked into my passanger floor making my car battery full of water legit my whole battery is under water! This is the second time the sunroof has leaked ! I still don’t understand why they would put a battery behind my passanger seat infront of the back seat on the floor this is very dangerous. Second I still have no clue why this car has no recalls because if you look this car up it has so many problems it’s a lemon car for sure I had to put a catalytic converters in my car three times the same one three times and then the last time I changed all three of them when only one needed to be changed! I have cruise control stable track and wheel speed sensors lights on my car that I have changed everything possible to fix the light won’t come of I changed all the wheel speed sensors and the light with still not come off the dash I’m still very confused on to why there are no recalls on this vechile all these problems I’m telling your are all on google that this same suv other people have have the same issues I’m having
Nov 04, 2021
SUSPENSION,ELECTRICAL SYSTEM,ENGINE
1 complaint
1.)What component or system failed or malfunctioned, and is it available for inspection upon request? A.) To start with i went in to the dealership for a timing chain recall they said the work was performed. This was never done all they did was replace ECU from an older car so that the code would not come back (REPLACED WITH A 2002 ECU) to get rid of the timing chain recall code. this code never existed in 2002..Complete negligence these SUV could hurt or kill someone B.)Huge Electrical issue suv stops on its own while driving. Sometimes does not start at all. can not pass emission for the life of it .. new codes all the time i have replaced just about Every sensor and switch there is.. . this is a money pit and death trap.. C.) The Investigation NHTSA should have included the Lambda Frame it's the same design flaw they're trying to fix one problem with an old problem. The ones on these have this fixed tie rods, lateral arms and upper control arms the bushings will wear out eventually and repeat the bouncing up and down rocking back and forth rear end barely staying on the ground it's a very dangerous ride and you see these vehicles on the expressway on a daily basis you look at them for what you know now I get really nervous seeing these vehicles. Arcadia rollovers Call it what you will it's the same problem the needs a total redesign it's defective anyway you look at it. Just looking to how many Roll over there are with this body frame and suspension it's got its own self-contained pit maneuver. I believe GM is aware of these issues that's why they're giving everybody a hard time to fix it they run and say something else. Looks like we're getting back to too big to fail. D.) What makes this vehicle even more unsafe and very dangerous is the fact that the reluctor wheel can slip. This will sundown false DTC codes thinking that problems exist other places spending lots of money an unnecessary work when along GM knew about this problem once again.
Aug 03, 2021
ELECTRICAL SYSTEM,ENGINE,VISIBILITY/WIPER
1 complaint
I GO THROUGH HEADLIGHTS EVERY 6 MONTHS THIS LAST TIME, MY DRIVER SIDE HEADLIGHT GOT REPLACED AND TWO DAYS LATER IT WENT OUT AND THE GLASS WAS SHATTERED. I WENT AND GOT NEW BULB AND IT DID NOT WORK, AFTER INSPECTING THE THE WIRING WE NOTICED IT WAS BURNT UP AND NEED REPLACED, GMC SAID IT'S ON US. WE HAVE SPOKE WITH GMC ABOUT OUR ENGINE BURNING OIL WHICH THEY ARE WELL AWARE OF AND THE DEALERSHIP TRIED TO HELP BUT GMC REFUSED TO DO ANYTHING MY CAR SEND A SIGNAL TELLING ME TO TURN OFF THE CAR OR STARTS MISS FIRING EVERY WHICH WAY AND GIVES CODES SAYING I NEED NEW COILS WHICH IS NOT THE CASE. THE AIR BAG LIGHT GOES OFF SAYING THAT THERE IS SOMEONE IN THE PASSENGER SEAT BECAUSE THE CALIBRATION GET OFF, IT TOOK MCDANIEL'S TO FIGURE IT OUT THE OTHER DEALERSHIP BLAMED IT ON ELECTRONICS. THE WINDSHIELD WIPER FLUID NO LONGER COMES OUT PROPERLY AND NEEDS SOMETHING REPLACED SO THAT IT WILL GO UP ON THE WINDSHIELD.
Dec 12, 2020
SEAT BELTS,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
TRANSMISSION ENGINE SEAT BELTS HEADLIGHTS NOT EVEN A MONTH INTO PURCHASING THE VEHICLE IT STOPPED AS I WAS DRIVING ON A HIGHWAY.
Sep 26, 2020
POWER TRAIN,EXTERIOR LIGHTING
1 complaint
THERE WAS A RECALL AT ONE TIME FOR THE TRANSMISSION LINKAGE ABOUT IT POPPING OFF, I AM NOW HAVING IT POP OFF I HAVE NO CLUE HOW LONG IT BEEN THIS WAY SEEING AS IT GOES TO THE DEALERSHIP AND THEY NEVER SAID ANYTHING BUT IT HAD BEEN THAT WAY FOR A WHILE YOU CAN JUST LIFT IT OFF. HEAD LIGHTS GO OUT ALMOST EVERY 6 MONTHS ON THE DOT! I HAVE BEEN CAUGHT TWICE WITH NO LOW BEAMS. *TR
Jun 05, 2020
STEERING,UNKNOWN OR OTHER
1 complaint
THE VEHICLE HAS BEEN LOOKED OVER BY MANY MECHANICAL PROFESSIONALS. AT SLOW RATES OF SPEED, INTERMITTENTLY THE STEERING WILL STIFFEN AND LOCK UP MAKING IT VERY SCARY WHEN DRIVING. WE HAVE BEEN TOLD OVER AND OVER THAT RACK N PINION AND PUMP ARE FINE. AFTER RESEARCHING, THIS LOOKS LIKE A TYPICAL ISSUE. IS THERE ANYTHING THAT GM CAN DO FOR THIS?
Apr 25, 2020
ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHILE DRIVING THE SERVICE TRACTION CONTROL AND SERVICE STABILITRAK LIGHTS COME ON WHEN YOU TURN THE VEHICLE OFF IT GOES AWAY UNTIL YOU REACH 50 TO 55 MPH
Sep 22, 2019
SEAT BELTS,SEATS,FUEL/PROPULSION SYSTEM
1 complaint
"TAKATA RECALL" SEAT BELTS DON'T LATCH AND WHEN THEY DO, THEY COME UNLATCHED OR THEY BRAKE.. PURGE VALVE IS MALFUNCTIONING.. BACK SET DOES NOT MOVE LATCH BROKE... LEFTGATE SOMETIMES DOES NOT LATCH OR SAYS IT'S NOT LATCHED AND OPENS.. MY DASH LIGHT SAYS I NEED AIR ALL THE TIME BUT I CHECKED AND I DON'T.. BACK PASSENGER SIDE WINDOW DOES NOT GO DOWN IF DRIVER TRIES TO ROLL IT DOWN... INNER TIE ROD INN DRIVER SIDE MALFUNCTIONING...
Sep 07, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I'VE HAD ELECTRICAL ISSUES WITH THE RADIO. EVERY SINGLE TIME IT RAINS THE SPEAKERS GO OUT. NOTICED THERE WAS WATER IN THE ELECTRICAL CONNECTORS ON ALL THE DOORS WHICH ALSO AFFECTED MY WINDOWS FROM GOING UP AND DOWN. MORE IMPORTANTLY, THE TRANSMISSION IS SHOT NOW. WAS DRIVING TO THE STORE, STOPPED AT A STOP LIGHT, AND WHEN IT TURNED GREEN, I HIT THE GAS. MY CAR DIDN'T GO. I KEPT MY FOOT ON THE PEDAL WITH THE SAME AMOUNT OF PRESSURE AND IT STARTED TO GO, BUT AFTER A FEW SECONDS IT JUST KICKED REAL HARD INTO FIRST GEAR. FELT LIKE SOMEONE REAR ENDED ME. EVERY TIME I STOPPED IT KEPT DOING IT. TOOK IT TO THE MECHANIC AND APPARENTLY I NEED A NEW TRANSMISSION AND TIMING CHAIN. THE CAR IS ONLY 10 YEARS OLD AND I BOUGHT THE CAR 5 YEARS AGO FROM GUNN HONDA. THIS IS RIDICULOUS! CONSTANT PROBLEMS WITH THIS CAR!
Aug 21, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
I NEED TO GET WHATEVER HAS A RECALL FOR MY CAR FIX I RIDE MY GRANDKIDS DAILY
Apr 25, 2019
POWER TRAIN,UNKNOWN OR OTHER
1 complaint
TAKARA RECALL WELL MY TRUCK JUST STOP CHANGING GEARS ON SUNDAY NITE 03/24/19 I WAS GETTING OFF ABOUT TO DRIVE OUT OF THE PARKING LOT WHEN I SAW THE RPM HAND GO UP BUT DIDNT COME BACK DOWN I KNEW SOMETHING WAS WRONG THEN IT DIDN'T CHANGE AT ALL I DROVE 20 ALL WAY HOME WITH MY FLASHERS ON AND ALMOST GOT RAN OVER
Mar 24, 2019
POWER TRAIN,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I LEASED MY 2009 GMC ACADIA ALMOST 2 YEARS AGO, IT HAS BEEN A NIGHTMARE. I BOUGHT AS IS SO DEALER WOULD NOT RETURN MY CALLS THAT HAD ANYTHING TO DO WITH PROBLEMS. FIRST, NOT EVEN 3 WEEKS AFTER I LEASED THE VEHICLE THE ELECTRICAL SYSTEM STARTED TO GO, MY DRIVER WINDOW STOPPED WORKING, MY BACK HATCH WELL I CAN'T EVEN OPEN IT BECAUSE THERE IS NO KEY TO OPEN NOR IS THERE A BUTTON ANYWHERE THE MECHANICS SAID I NEED TO TAKE IT TO AN ELECTRICAL MECHANIC...WONDER HOW MUCH THAT WILL COST?, MY STABILTRAK SYSTEM CONSTANTLY FLASHES. THE ENGINE BURNS UP TOO MUCH OIL EVEN AFTER AN OIL CHANGE WITHIN 3WEEKS I NEED TO PUT OIL, I DO NOT DRIVE FAR NOR ALOT. TO WORK AND BACK. IT WILL COST MORE TO FIX THIS TRUCK THAN WHAT IT IS WORTH NOW I'M STUCK WITH $5,000 LEFT ON A VEHICLE THAT IS A PIECE OF POOP. WHEN I DRIVE THE TRUCK PULLS AS IF THE ENGINE CANNOT GET THE TRUCK GOING. I CAN'T TURN OFF THE TRUCK WHILE PUTTING GAS BECAUSE THE VEHICLE WONT TURN OVER ONCE THE GAS HAS BEEN PUT IN AND STARTED. THE MECHANIC SAID ITS THE TRANS EVAP SYSTEM. I DONT UNDERSTAND HOW GMC CAN GET AWAY WITH MANUFACTURING VEHICLES LIKE THIS WITH NO CONCERN FOR THE CUSTOMERS.
Oct 22, 2018
POWER TRAIN,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE VEHICLE WAS STATIONARY, WILL START BUT IT DOESN'T RECOGNIZE THAT IT HAS OR CORDS AREN'T CONNECTING AND IT WON'T SHIFT INTO ANY GEAR-JUST MAKES A CLICKING SOUND-SHIFT LEVER. LIFT GATE/BACK HATCH WON'T STAY UP AND KEEPS FALLING DOWN. POWER/ELECTRICAL ISSUES INVOLVING THE TRANSMISSION WAS DRIVING, AT A RED LIGHT AND THE VEHICLE JUST STOPPED WORKING AND I COULDN'T EVEN GET IT STARTED AGAIN. THERE HAS BEEN ONGOING ISSUES WITH THIS VEHICLE.
Oct 08, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
I OWN A GMC ACADIA 2009. I PURCHASED IT IN MARCH OF 2018 WITH 136,402 MILES ON IT. FIRST THAT WENT WAS THE CATALYTIC CONVERTERS, SECOND MY STABLILTRAK SYSTEM AND TRACTION SYSTEM SAID MY BREAK WAS ON WHEN IT WASN'T, THRID WAS MY RIGHT REAR TIRE PRESSURE WAS "LOW" AND IT WAS NOT AND FOURTH MY BATTERY STARTED GOING LOW WHILE DRIVING IT. WHILE I NOTICED ALL THESE MAJOR ISSUES I NOTICED MY RADIO DOESN'T WORK RIGHT, THE LEFT SIDE OF MY CAR HAS NO VOLUME IN THE SPEAKERS AND MY LIGHTS AREN'T WORKING RIGHT. ONE BULB ON FRONT IS OUT AND I NOTICED THEY WOULD COME ON AND GO OFF WHENEVER THEY WANTED AND THEN NEVER AGAIN SHORTLY AFTER. THE BACK ON JUST FILLED WITH WATER FOR NO REASON AND BURNT MY BULBS OUT BEFORE I REALIZED IT WAS FILLED TO THE TOP. I'VE OWNED IT FOR 6 MONTHS AND ALREADY HAVE THOUSANDS WORTH OF DOLLARS IN REPAIRS.
Sep 14, 2018
SUSPENSION,POWER TRAIN,AIR BAGS
1 complaint
MY CLOCK SPRING BROKE CAUSING THE CRUISE CONTROL TO STOP, MY SUSPENION ON MY CAR IS GOING OUT AT 167,000 MILES MALING THE CAR RIDE HORRIBLY, AND APPARENTLY THERE IS A PROBLEM WITH THE WAVE PLATE IN THE TRANSMISSION THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THIS PROBLEM BUT NOONE WANTS TO DO ANYTHING I WAS DRIVING THE MOMENTS THESE OCCURED
Sep 06, 2018
ELECTRICAL SYSTEM,SEAT BELTS,SEATS
1 complaint
THE CASINGS TO THE SEATBELTS IN THE 2ND ROW HAVE COME OFF ALONG WITH A LOT OF OTHER PLASTIC CASING SUCH AS THE FLOOR VENT IN THE BACK, THE FRONT SEAT RECLINING KNOB AND OTHERS. THE ELECTRICAL SYSTEM RELATED TO THE SPEAKER WIRES AND THE POWER DOOR LOCKS AND WINDOWS ARE DYSFUNCTIONAL. THE AIRBAG LIGHT IS ON NOT SURE IF IT IS FROM THE RECALL
Jun 12, 2018
STEERING,SUSPENSION,EXTERIOR LIGHTING,STRUCTURE,SERVICE BRAKES,ENGINE
1 complaint
2009 GMC ACADIA. CONSUMER WRITES IN REGARDS TO LOSS OF ENGINE POWER, STEERING WHEEL POWER AND FAULTY BRAKES. *LD THE CONSUMER THE LIFTGATE AND LAMP WERE REPAIED UNDER RECALL, BUT THE FAILURE CONTINUED. THE CONSUMER DID NOT RECIEVE NOTIFICATION FOR THE RECALLS CONCERNING THE ENGINE, TRANSMISSION, AND TIMING CHAIN. *JS
Apr 30, 2018
FUEL SYSTEM, GASOLINE
1 complaint
2009 ACADIA. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER STATED THE FUEL INJECTOR FAILED WHILE DRIVING CAUSING GAS TO DUMP INTO THE EXHAUST SYSTEM AND LEAK OUT OF THE MUFFLER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. UPDATED 11/24/2017*JS
Nov 24, 2017
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
TAKATA RECALL: I'M HAVING IDLE/STALLING ISSUES WITH MY 2009 GMC ACADIA. CAR CUTS OFF WHILE DRIVING CAUSING A SAFETY HAZARD. FIRST, I HAD MY CAR INSPECTED BY LOCAL LICENSED MECHANIC WHO DIAGNOSED A TIMING CHAIN ISSUE AND CAT CONVERTER ISSUE. I FOLLOWED BY CALL A GMC DEALER AND INFORMING THEM OF MY CAR PROBLEMS. THEY SCHEDULED MY CAR FOR AN INSPECTION SINCE THEY HAVE AN EXTENDED WARRANTY FOR TIMING CHAINS. THEY INSPECTED MY VEHICLE AND INFORMED ME SINCE THE TIMING CHAIN WASN'T MAKING NOISES THEY WOULDN'T DIAGNOSE IT AS A PROBLEM. THEY RELEASED MY CAR WITHOUT FIXING IT AND MY CAR STILL CUTS OFF AND IDLES WHILE DRIVING. THEY ALSO TOLD ME ABOUT MANY OTHER ISSUES FOUND DURING THE DIAGNOSTIC TOTALING OVER $8000 IN REPAIRS. I CALLED AND COMPLAINED TO GMC AND THEY INFORMED ME THAT THEIR ARE ACTUALLY MANY OTHER ADDITIONAL PARTS WARRANTY'S/COVERAGES THAT THEY HAVE AND MAY BE ABLE TO ASSIST ME WITH. I FIND THIS VERY CONCERNING AS THE GMC DEALERSHIP REFUSED TO PROPERLY DIAGNOSE AND SERVICE MY VEHICLE, ALONG WITH THE FACT THAT GMC HAS SECRET ADDITIONAL WANRRANTIES/COVERAGES THAT THE GENERAL PUBLIC DOESN'T KNOW ABOUT MY CAR WAS IN THE GMC DEALER SHOP FOR 4 DAYS AND THEY REFUSED TO ASSIST ME WITH A LOANER VEHICLE WHILE MY CAR WAS BEING INSPECTED. THEY RELEASED MY VEHICLE AND NOW I'M BACK TO SQUARE ONE WITH THE SAME ISSUES AND NEW LIST OF SUPPOSEDLY FOUND CAR ISSUES ESTIMATING OVER $8,000.
Sep 12, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
STARTING IN WINTER, 2013, CYLINDER ENGINE COILS CORRODED, REPLACING #5, THEN #2 11/20/14, THEN #1 2/24/15, THEN #1 AGAIN 3/31/16, AT WHICH TIME #1 WAS FULL OF WATER. 10/6/15: PARKING BRAKE ALARM COMES AND ALARMS CONSTANTLY WITH RAINING OR AFTER A RAIN . CAR MOSTLY GARAGE KEPT, SO A DELAY IN SYMPTOMS COMPARED TO BLOGS. SUNROOF,WIND SHIELD ,PARKING BRAKE NO LEAKS FOUND. CYL 1,3,5 MISFIRE CODES& CAT REPLACED. 2/2/16: CAT CODE AGAIN, NOT REPAIRED. SEPT.2015- RAIN ENTERING PASS.&DRIVER AT FEET DRIVING. RUST NOTED UNDER LEFT HOOD BOLTS. HOOD HYDRAULIC STICK FAILED.
Jul 03, 2017
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING SENSOR ILLUMINATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE OCCUPANT RESTRAINT CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,149.
Mar 31, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
1 complaint
WE'VE HAD ELECTRICAL ISSUES BEGINNING ABOUT 2 YEARS AFTER BUYING THE ACADIA. CURRENTLY THE CHECK ENGINE LIGHT STAYS ON. WE HAD IT CHECKED AT THE DEALERSHIP AND WERE TOLD THAT IT WAS SAFE TO DRIVE. THE PROBLEM WAS PROBABLY PART OF THE ELECTRICAL ISSUES. WELL, IT WASN'T. NOW THE STEERING IS DIFFICULT (AND LOCKS UP AT LOW SPEED TURNS) AND THE STABILITREK MESSAGE COMES ON. WE TOOK IT BACK TO THE DEALERSHIP TODAY AND HAVE BEEN TOLD THAT WE NEED TO PAY FOR REPAIRS TO SERVICE THE BRAKE SYSTEM, STABILITREK MESSAGE, REPLACE THE BRAKE POWER BOOSTER AND MASTER CYLINDER, AND REPAIR THE TIRE PRESSURE SYSTEM LIGHT AND SENSOR. THEY THINK THIS MAY FIX THE STEERING ISSUE, BUT IF NOT THEN THEY'LL LOOK MORE INTO THAT! I KNOW THERE ARE AT LEAST 195 SERVICE BULLETINS FOR THIS YEAR MODEL ACADIA. WE BOUGHT IT NEW. IT'S SEVEN YEARS OLD WITH LOW MILEAGE. THEY SAID IT ISN'T SAFE TO DRIVE EXCEPT IN TOWN AT LOW SPEEDS. I FEEL LIKE WE'RE BEING GIVEN THE RUN-AROUND BY GM VIA OUR DEALERSHIP. IT'S NEVER BEEN IN AN ACCIDENT (OTHER THAN KNOCKING OFF THE SIDE MIRROR UPON EXITING THE GARAGE), AND IT'S NOT DRIVEN IN A ROUGH-SHOD MANNER. UGH! I'VE OWNED SEVERAL VEHICLES, NEW AND USED, AND NEVER HAD TROUBLE LIKE THIS. MY DAUGHTER IS THE PRIMARY DRIVER OF THE ACADIA, SO SAFETY IS OF THE UTMOST IMPORTANCE.
Dec 06, 2016
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. WHILE DRIVING APPROXIMATELY 65 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AND THE VEHICLE WAS UNABLE TO BE DRIVEN OVER 40 MPH. THE STABILITY TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE DEALER WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, "ENGINE HOT" AND "A/C OFF" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS COASTED OVER TO THE SHOULDER OF THE ROAD AND TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE AND WAS TOWED TO THE DEALER. THE DEALER DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THEY ALSO HAD CAMPAIGNS THAT NEEDED TO BE ADDRESSED. THE TIMING CHAIN NEEDED TO BE REPLACED, THERE WAS A LOSS OF POWER STEERING ASSIST, AND THE TRANSMISSION CUTLET LEAVE PLATE FAILED. THERE WERE NO RECALLS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Sep 30, 2016
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
2 MONTHS AFTER I BOUGHT MY VEHICLE USED I HAVE HAD TO REPLACE IGNITIONS COILS, SO MANY RECALLS AND ONLY HAD SOME REPLACED CUZ OF BEING TOLD THEY DON'T HAVE THE PART IN STORE AT THE DEALERSHIPS. THE ELECTRICAL SYSTEM FOR HEAT AND A/C DON'T MATCH UP WHEN TURNING THE KNOB AND THE DEFROST DOESN'T WORK 3/4 OF THE TIMES. I GET FLASHES OF LOSS POWER AND MY TIRE MONITORING SYSTEM KEEPS ACTING UP. NOW MY ENGINE AND TRANSMISSION ARE FAILING AND NO ONE CAN TELL ME EXACTLY WHAT IT IS WITHOUT PAYING $5000 FOR THEM TO DIAGNOSTIC IT AND TAKE IT APART!! WHERE DO I HAVE THAT KIND OF MONEY?? THIS VEHICLE WAS THE WORST $16000 I HAVE EVER INVESTED IN AND HAVE ONLY HAD IT LESS THAT 2 YEARS!! I AM SCARED ON A DAILY BASIS TO DRIVE MY KIDS ANYWHERE IN IT LET ALONE MYSELF TO WORK. I SO WISH I WOULD'VE KEPT MY JEEP GRAND CHEROKEE BUT WE NEED MORE ROOM FOR TRAVEL. WELL YOU CAN'T TRAVEL IN SOMETHING THAT'S UNSAFE AND UNRELIABLE. GMC WON'T CALL OR RESPOND BACK AND EITHER WILL THE DEALERSHIP. LEMON LAW IN MICHIGAN IS FOR NEW VEHICLES ONLY SO I AM BASICALLY PAYING FOR SOMETHING I CAN'T DRIVE AND I CAN'T AFFORD TO FIX. WHAT DO I DO??
Feb 06, 2016
STEERING,SUSPENSION,EXTERIOR LIGHTING
1 complaint
HEADLIGHT OUT 1.5 MO AGO, THEN OTHER SIDE WENT OUT. MECHANICS HAVE TO REMOVE BUMPER TO GET TO BULB!!! $300-400 MINIMUM LABOR AND PARTS. STRUTS IF SHOCK ABSORBERS STUCK DOWN AFTER UP ON RACK AFTER 2 DIFFERENT TIRE CHANGES REPAIRS. CAR ROAD WOBBLY UNTIL IT WAS FIXED AT MY E PENSR. IS THIS BEAUTIFUL CAR A LEMON OR WHAT?
Jan 06, 2016
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
I TOOK MY 09 GMC ACADIA TO THE GM AUTO TO FIX THE TRANSMISSION AND THEY TOLD ME THEY CAN NOT FIX UNLESS I PAY THE $2043 TO FIX MY POWER STEERING, BUT I BELIEVE ITS ALL RELATED TO THAT POWER STEERING FAILURE THAT IS COVER UNDER THE GM POLICY. AND ITS THE SAME PROBLEM TO ALL THE ACADIA THAT ARE OUT THERE SO I SUGGEST THE GM TO FIX ALL GMC ACADIA WITHOUT ANY COST TO ALL THE OWNERI IF THEY FIX IT RIGHT WE WOULDN'T COMPLAINT AT ALL
Nov 08, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE DAY TIME RUNNING LIGHTS FAILED ON SEVERAL OCCASIONS. THE CONTACT INDICATED THAT THE SOCKETS AND HOUSING FAILED TO SUPPORT THE POWER FOR THE LIGHTING WATTAGE, CAUSING THE COMPONENTS TO PREMATURELY MELT. THE BULBS WERE REPLACED MORE THAN TWICE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO RECOMMENDED THAT THE HOUSING BE REPLACED FOR THE DAY TIME RUNNING LIGHT ASSEMBLIES. THE FAILURE RECURRED WITH BOTH LIGHTS SHORTING. THE DEALER, PER THE CONTACT'S REQUEST, DISCONNECTED THE DAY TIME RUNNING LIGHTS TO PREVENT THE FAILURE FROM RECURRING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED NO REMEDY. IN ADDITION, THE CONTACT EXPERIENCED THE REAR LIFTGATE CLOSING WITH FORCE, WHICH BRUISED HIS HEAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE) BUT WAS WAITING FOR MONTHS TO DETERMINE WHEN THE MANUFACTURER WOULD BE ABLE TO SUPPLY THE REMEDY AND THE PART TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,274. UPDATED 11/20/15*LJ UPDATED 12/14/2017*CN
Jul 29, 2015
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
CAR STALLS AS I AM TURNING INTO PARKING SPOTS, TURNING OR GOING AROUND SIGNIFICANT CURVES IN THE ROAD, WHILE IM IN A ROUND ABOUT ETC. LUCKILY I HAVE BEEN ABLE TO PUT THE CAR IN NEUTRAL AND IT STARTS BACK UP AND OFF I GO. I AM THE SECOND OWNER OF THIS CAR AND I BOUGHT IT FROM A NON GM DEALER. MY MECHANIC IS AT A LOSS AS TO WHAT IS WRONG BECAUSE A) THERE ARE NO CODES THAT ARE COMING UP AND B) THE STALLING IS VERY SPORADIC, IT WILL DO IT TWICE IN ONE WEEK AND THEN NOT DO IT AGAIN FOR 3 WEEKS. I HAVE HAD THIS CAR ABOUT 5 MONTHS AND IT HAS HAPPENED ABOUT A DOZEN TIMES. I PULLED THE CARFAX AND CALLED THE DEALERSHIP THAT DID ALL THE WORK ON IT WITH THE PREVIOUS OWNER. AFTER SPEAKING WITH THE SERVICE DEPARTMENT, I WAS TOLD THAT THE PREVIOUS OWNER HAD THE SAME PROBLEMS AND THE DEALER COULD NOT GET THE CAR TO MALFUNCTION WHILE THEY HAD IT IN FOR SERVICING. ALTHOUGH SHE DIDN'T TELL ME EVERYTHING THAT THEY DID TO TRY AND RESOLVE THE ISSUE, I DO KNOW THAT THEY WENT AS FAR AS TO REPLACE THE CYLINDER HEAD HOPING THAT WOULD SOLVE THE ISSUE, BUT CLEARLY IT DID NOT. THIS IS A VERY DANGEROUS SAFETY ISSUE, I HAVE ALMOST HIT SEVERAL CARS DUE TO THE FACT THAT WHEN THE CAR STALLS, EVERYTHING LOCKS UP AND YOU HAVE NO CONTROL OVER ANYTHING.
Jul 09, 2015
STEERING,SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT THE SECOND ROW REAR DRIVER SIDE SEAT BELT FAILED TO LATCH IN PLACE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, WHILE MAKING A LEFT AT APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE STEERING PUMP, STEERING GEAR, THE FRONT STRUTS, AND THE DRIVER AND PASSENGER SIDE FRONT AXLES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V375000 (SEAT BELTS). THE FAILURE MILEAGE WAS 120,800.
Jun 30, 2015
FUEL/PROPULSION SYSTEM
1 complaint
CAR WAS ON CRUISE CONTROL AT 75 MPH AND CLIMBING A HILL, CHECK ENGINE LIGHT STARTED FLASHING SO I CANCELLED CRUISE CONTROL, WHEN NOT ACCELERATING CHECK ENGINE LIGHT WOULD NOT ILLUMINATE, UPON ACCELERATION, LIGHT WOULD FLASH AGAIN. MECHANIC RAN TESTS AND FOUND THAT THE CATALYTIC CONVERTER WAS SO HOT THAT IT MELTED HIS RUBBER MALLET. COULD HAVE CAUSED A FIRE.
Jun 11, 2015
ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING THE VEHICLE THE CHECK ENGINE LIGHT COMES ON AND THE VEHICLE MONITOR TEXT SAYS TO PULL OVER AND TURN CAR OFF. THIS IS DONE AND AFTER 30 MINUTES WE ARE ABLE TO TAKE CAR TO LOCAL SHOP, SINCE DEALERSHIP IS 30 MINUTES AWAY IN SNOW CONDITIONS. AFTER DIAGNOSTICS MALFUNCTION INDICATOR LAMP IS ON DUE TO POOR ACCELERATION, ICE DEPOSITS AND OIL DEPOSITS IN AIR INLET DUCT. DUE TO ALL THE OIL AND ICE DEPOSITS ALL SPARK PLUGS ARE REPLACED, BUT I WAS TOLD IF I DON'T REPLACE THE VALVE COVER WHICH ARE THE ORIGINAL TO THE CAR, I WILL HAVE TO REPLACE THE PLUGS ABOUT EVERY 15K TO 20K MILES. WHEN I TALKED TO GMC CS THEY TOLD ME TO CALL LOCAL DEALER WHICH IN TURN SAID THEY COULD DO NOTHING FOR ME. I WOULD HAVE TO REPLACE THE VALVE COVERS AT MY EXPENSE. *TR
Feb 23, 2015
FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
TL*THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE DECELERATED AND SPUTTER. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE IGNITION COIL WAS REPLACED BUT THE FAILURE RECURRED. THE CONTACT INDICATED THAT AFTER EXPERIENCING THE SAME FAILURES, THE DEALER DIAGNOSED THAT THE FUEL PUMP MODULE WAS FAULTY. AFTER REPLACING THE FUEL PUMP MODULE, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO THEN DIAGNOSED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 30,072.
Jan 23, 2015
STEERING,AIR BAGS,STRUCTURE
1 complaint
MY SON WAS DRIVING DOWN A RESIDENTIAL STREET WHICH HAS A RIGHT TURN/MERGE OVER A CANAL. UPON REACHING THE RIGHT TURN THE POWER STEERING FAILED AND HE WAS UNABLE TO NAVIGATE THE TURN. THE ACADIA DROVE FORWARD INTO A LARGE PIPE WHICH CROSSES OVER THE CANAL. THE FRONT OF THE ACADIA WAS CRASHED INCLUDING THE FRONT BUMPER, RADIATOR, HEAD LAMPS, ENGINE, DRIVER SIDE FRONT PANEL, PASSENGER SIDE PANEL, AND THE FRAME. NONE OF THE AIR BAGS DEPLOYED DURING THIS CRASH. THERE IS A RECALL ON THE SIDE AIRBAGS AT THIS TIME BUT NOT THE FRONT AIRBAGS. THERE IS NO RECALL ON THE POWER STEERING ON THIS GM MODEL. I HAVE HAD EXPERIENCED THE POWER STEERING INTERMITTENTLY FAIL WHEN TURNING BOTH LEFT AND RIGHT. MY DAUGHTER ALSO EXPERIENCED POWER STEERING FAILURE ONE WEEK PRIOR TO MY SON'S ACCIDENT. I WAS IN THE VEHICLE WITH HER. THIS POWER STEERING FAILURE IS NOT EXCLUSIVE TO MY GMC ACADIA 2009. CONSUMER REPORTS AS WELL AS THE ACADIA FORUM ALSO HAS MENTIONED THIS POWER STEERING FAILURE IN OTHER GMC ACADIAS. THE AIRBAGS NOT DEPLOYING DURING THIS INCIDENT IS ALSO VERY CONCERNING. THIS AIR BAG FAILURE COULD HAVE CAUSED MAJOR INJURY GIVEN ANOTHER SCENARIO. *TR
Oct 16, 2014
STEERING,EXTERIOR LIGHTING
1 complaint
I PURCHASED THIS VEHICLE FROM A GMC DEALERSHIP ON MARCH 1ST 2014. THE VERY NEXT DAY I REPLACED A HEADLIGHT (NO BIG DEAL), A FEW DAYS LATER IT WAS VEERING TO THE LEFT VERY HARD SO I TOOK IT BACK. THEY SAID THE ALIGNMENT WAS OFF 45 DEGREES, SO THEY FIXED IT. 1 MONTH LATER THE STEERING STARTED LOCKING UP WHEN TURNING AT SLOW SPEEDS. I HAD IT DIAGNOSED BY THE GM DEALERSHIP WHO SAID IT WAS THE RACK AND PINION, AND STRUTS AND BEARINGS. I TOOK IT TO ANOTHER AUTO SHOP WHO SAID IT WAS THE POWER STEERING PUMP AND REPLACED IT, THE LOCKING UP STOPPED. THEY SAID THE RACK AND PINION WERE BAD BUT COULD LAST A BIT LONGER. A MONTH LATER THE AIR CONDITIONER WAS COMPLETELY OUT(THE VERY FIRST TIME I TURNED IT ON), AND A MONTH LATER THE ENTIRE CAR IS WHINING VERY LOUDLY WHICH I AM ASSUMING IS THE RACK AND PINION FINALLY GIVING OUT. I HAVE SPENT 20K ON THIS VEHICLE AND HAD IT FOR 6 MONTHS NOW. IN THAT 6 MONTHS IT HAS BEEN IN THE SHOP AT LEAST ONCE A MONTH. THAT IS ON TOP OF THE 3 RECALLS IT HAS BEEN IN FOR IN THE 6 MONTH PERIOD ALSO. NOW IT HAS TO GO BACK IN TO FIX THIS RACK AND PINION. THANKFULLY I PURCHASED AN EXTENDED WARRANTY, BUT THIS STEERING COLUMN IS NOT ALL COVERED. I AM BEYOND FRUSTRATED AND TIRED OF THROWING IN THOUSANDS OF DOLLARS WHEN I HAVE HAD THE VEHICLE A SHORT AMOUNT OF TIME, AND THIS REPLACING OF THE STEERING RACK IS A BIT RIDICULOUS SINCE THE VEHICLE DOES NOT EVEN HAVE 100K MILES ON IT. I WAS TOLD IT IS UNSAFE TO DRIVE, BUT WHEN I DONT HAVE AN EXTRA FEW THOUSAND DOLLARS TO THROW INTO IT AFTER PUTTING A HUGE DOWNPAYMENT ON IT, AND HAVING A BRAND NEW FORD VEHICLE FOR 9 YEARS AND NEVER HAVING TO PUT A DIME INTO IT. I AM SICK OF IT. IT IS WRONG THAT GM PUT FAULTY CHEAP PARTS INTO THEIR VEHICLES. *TR
Sep 10, 2014
STEERING,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
I HAVE A 2009 ACADIA SLT2. I WAS ENTERING THE HIGHWAY AND ACCELERATING WHEN THE CAR WOULD NOT INCREASE IN SPEED AS I WAS MERGING ONTO THE HIGHWAY. I WAS NEARLY HIT BY A SEMI-TRACTOR TRAILER TRUCK. THE SAME PROBLEM HAS OCCURRED MULTIPLE TIMES AFTER THIS. I HAVE TAKEN THE CAR IN FOR SERVICE AND WAS TOLD BY A GM AUTHORIZED DEALER THAT THEY COULD NOT REPLICATE THE ISSUE AND THEY REPLACE A COIL. THE CAR STILL DOES THE SAME THING INTERMITTENTLY. THIS CAR HAS HAD OTHER SAFETY ISSUES, LIKE WATER LEAKING INTO THE CABIN AND NEARLY SHOCKING ME WHILE TRYING TO DRIVE. *TR
Jul 24, 2014
STEERING,SUSPENSION,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
AS MY WIFE PULLED OUT OF THE DRIVEWAY, SHE HEARD A "CLUNK" NOISE, AND SHE HAD TO APPLY A LOT OF EFFORT TO STRAIGHTEN OUT THE VEHICLE. MY WIFE HAS STATED THAT THIS IS ALMOST A COMMON ISSUE WITH THE STEERING AND MANY TIMES SHE HAS TO USE A LOT OF FORCE TO STEER THE VEHICLE IN A STRAIGHT LINE. WE TOOK THE VEHICLE TO THE DEALERSHIP WHO STATED THAT THIS IS A COMMON OCCURRENCE AND THAT IT WOULD COST $400 TO REPAIR THIS PROBLEM. WE DECLINED THE REPAIR AND FELT THAT THIS WAS AS SAFETY ISSUE AND THAT IT SHOULD BE REPAIRED WITHOUT ANY COSTS TO US. WE HAVE FILED A COMPLAINT WITH THE GENERAL MOTORS COMPANY HOWEVER WE HAVE ONLY RECEIVED A FORM TYPE E-MAIL INDICATING THAT OUR COMPLAINT IS IN THEIR FILES. WE HAVE ALSO INFORMATION FROM OTHER WEB SITES THAT THIS IS A COMMON ISSUE, HOWEVER NOTHING HAS BEEN DONE AT A FEDERAL LEVEL. WE ONLY HAVE 35,000 MILES ON THIS VEHICLE AND NOW WE ARE REALLY AFRAID TO TAKE ANY KIND OF LONG HIGHWAY TRIPS FOR FEAR THAT THIS WOULD HAPPEN AT HIGHWAY SPEEDS AND THAT THIS MAY RESULT IN SERIOUS INJURY AND OR DEATH OF OURSELVES AND OUR LOVED ONES. PLEASE ADVISE AS TO WHAT OTHER ACTIONS WE CAN TAKE TO RESOLVE THIS SAFETY ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Jul 07, 2014
EXTERIOR LIGHTING,STRUCTURE,ENGINE
1 complaint
DRIVING DOWN THE ROAD AND NOTICE A DEER. SPEED LIMIT WAS 55, SO WE HAD SLOWED DOWN TO ABOUT 45. DEER CROSSING IN FRONT OF US, AND WE ALMOST COME TO A COMPLETE STOP (ABOUT 10-15MPH). WE HIT THE DEER ON THE PASSENGER FRONT. GET OUT OF THE CAR TO ASSESS THE DAMAGE, AND NOTICE A FIRE UNDER THE GRILL AND HEADLIGHTS. AIR BAGS HAD DEPLOYED. EVERYONE EVACUATED THE VEHICLE, AND IT WAS A TOTAL LOSS. *TR
Mar 18, 2014
STEERING,EQUIPMENT
1 complaint
DURING THE LAST FEW MONTHS I HAVE NOTICED A PROBLEM WITH MY 2009 GMC ACADIA. THE PROBLEM OCCURS WITH THE POWER STEERING FAILING WHEN I AM TRYING TO STEER OR TURN. IT IS AS IF THE POWER STEERING STOPS WORKING COMPLETELY AND I AM FORCED TO USE MANUAL STEERING WHICH CAN BE EXTREMELY DIFFICULT AND IS A SERIOUS SAFETY ISSUE. *JS
Sep 02, 2013
STEERING,FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
2009 GMC ACADIA SLT1 - 67,000 MILES CURRENTLY. POWER STEERING FAILING AT LOWER SPEEDS. WHEN PURCHASING THE VEHICLE USED WITH ONLY 25,000M+- APPROX. 2 YEARS AGO, I QUESTIONED THE DEALERSHIP ABOUT THE WHINING NOISE COMING FROM THE STEERING COMPONENTS AND WAS TOLD THAT THIS IS NORMAL FOR ALL ACAIDIAS AND NOT A CONCERN. NOW THE STEERING IS FAILING AT LOW SPEED TURNS. GMC SERVICE DEPT RECOMMENDING: STEERING GEAR HOUSING $42.14 - 2 BOLTS $11.00 - 2 - BOLTS $7.59 - 6 - P/S FLUID $23.10 AND FLUSH AND BLEED SYSTEM, LABOR TO REPLACE STEERING GEAR HOUSING $640.50 POWER STEERING PUMP $155.69 REALIGN AFTER STEERING GEAR REPAIR $69.95 LABOR FOR PUMP $315.00 INJECTORS AND COILS FAILING. IN DEC 2011, I HAD TO REPLACE COILS #2 & #3. I JUST REPLACED #6 INJECTOR ON JULY 17, 2013 (= $685) AND ON JULY 24, 2013 (ONE WEEK LATER) CHECK ENGINE LIGHT REAPPEARED. GMC SERVICE DEPT RECOMMENDING: 4 - IGNITION COILS $373.30, 6 - SPARK PLUGS $42.25, LABOR FOR COILS, AND PLUGS $241.50. ........................................................... TOTAL PARTS $655.07 TOTAL LABOR $1197.00 TAX $54.04 ALIGN $69.95 TOTAL: $1976.06 OFFERING 40% CUSTOMER PORTION PAY $790.42 WHY IS THERE NO RECALL ON DEFECTIVE STEERING COMPONENTS & COILS/INJECTORS? IN THE LATER 2012 MODELS GM DID CHANGE THE POWER STEERING & FLUID, SO GM IS AWARE THAT THERE IS A PROBLEM WITH THE DESIGN. THE FUEL DELIVERY SYSTEM IS ALSO DEFECTIVE AND FAULTY COILS/INJECTORS COULD AND HAVE CAUSED FIRES. GMC ACADIA, BUICK ENCLAVE & CHEVROLET TRAVERSE VEHICLES UP TO EARLY 2012 MODELS SHARE THESE ABOVE MENTIONED COMPONENTS ARE PLAGUED BY THESE TWO PROBLEMS ALONG WITH TRANSMISSION (WAVE PLATE) PROBLEMS. GM NEEDS TO TAKE FULL RESPONSIBILITY FOR DEFECTIVE COMPONENTS AND NOT OFFER DISCOUNTED REPAIRS. *TR
Aug 08, 2013
STEERING,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
BOUGHT USED 2009 ACADIA IN 2011 WITH 55000 MILES AND NOTHING BUT HEADACHE 1) 60K MILES: LIFTGATE CAME CRASHING DOWN MY WIFE'S BACK WHILE GETTING THE GROCERIES. THEY SHOULD HAVE SOME SAFETY MEASURES TO STOP THE GATE FROM CRASHING. 2) 70K MILES: TRUCK WONT START IN DRIVE WAY. TOWED TRUCK TO DEALER AND THEY CHANGED FUEL PUMP. 3) 70K MILES: ENGINE MISFIRE CODE. REPLACED ONE COIL. 4) 76K MILES: COOLANT ALWAYS LOW. DEALER CHANGED WATER PUMP. 5) 76K MILES: TRUCK HESITATE AND FEEL A MISFIRE BETWEEN 45 AND 55 MPH. TOOK TRUCK TO DEALER AND THEY QUOTED ME OVER $3300 TO REPLACE ALL COILS, SPARK PLUGS, STEERING WHEEL COLUMN AND STEERING RACK BUSING. 6) SINCE WE BOUGHT THE CAR WE CANT EVEN DRIVE IT WITH THE WINDOWS DOWN OR THE ROOF OPEN. THE TRUCK SHAKES ROUGHLY WITH BOTH ROOF AND WINDOWS OPEN. *TR
May 22, 2013
STEERING,FUEL/PROPULSION SYSTEM
1 complaint
DRIVING ON SR AT APPROX. 65MPH WHEN CHECK ENGINE LIGHT COMES ON AND "ENGINE POWER REDUCED" IS DISPLAYED. CAR SLOWS DRAMATICALLY AND EVENTUALLY COMES TO A STOP. POWER STEERING IS ALSO LOST CONCURRENTLY. AFTER SWERVING INTO OPPOSITE LANE, I MANAGED TO GET CAR OFF TO THE SIDE OF ROAD. CAR WAS TOWED TO DEALERSHIP (COURTESY GM ROADSIDE ASSISTANCE). FUEL PRESSURE SENSOR WAS REPLACED AFTER FINDING THE SENSOR INTERMITTENTLY SHORTING AND CAUSING THE LOW PRESSURE CONDITION. THE POWER STEERING ASSEMBLY WAS ALSO LEAKING. THE STEERING GEAR WAS REPLACED AND FLUSHED. EXACTLY ONE WEEK LATER WHILE DRIVING ON THE SAME SR AT APPROX. 55MPH, THE CHECK ENGINE LIGHT CAME ON AND "ENGINE POWER REDUCED" IS DISPLAYED. CAR SLOWS DRAMATICALLY AND COMES TO A STOP. HOWEVER, THIS TIME I WAS ABLE TO STEER CAR OFF THE SIDE OF THE ROAD WITH NO PROBLEM. HEAVY SMOKE WAS ALSO COMING FROM THE EXHAUST AND THE CAR SMELLED UNUSUAL ON THE INTERIOR. AFTER WAITING 3 HOURS FOR A TOW (GM ROADSIDE ASSISTANCE), THE CAR WAS TOWED TO THE DEALERSHIP. TWO FUEL INJECTORS WERE FOUND LEAKING (# 1 AND 3) AND WERE REPLACED. FUEL INJECTORS 2, 4, 5, AND 6 WERE REBUILT. THIS SAME VEHICLE HAD TWO FUEL INJECTORS (#3 AND 5) REPLACED IN AUGUST 2011 WHEN THIS SAME CHAIN OF EVENTS OCCURRED (PREVIOUSLY REPORTED). I AM CONCERNED AS TO WHY FUEL INJECTORS IN THIS VEHICLE CONTINUE TO FAIL CAUSING THE ENGINE TO FLOOD WITH FUEL. THE SAFETY CONCERN IS THE VEHICLE WILL DECELERATE AND STOP WITH NO WARNING WHICH COULD CAUSE A FATALITY IF I WERE ON A INTERSTATE WITH LITTLE TO NO SHOULDER. *TR
Mar 09, 2013
SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 60 MPH AND UNDER WHILE COMING TO A STOP, SHE RECIEVED A WARNING FROM HER ONSTAR SYSTEM ADVISING HER THAT THE ABS SYSTEM FAILED AND TO SERVICE THE VEHICLE IMMEDIATELY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. AFTER DIAGNOSIS THEY ADVISED HER THAT FRONT BRAKE PEDALS AND BRAKE PEDAL POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER HAVING THE REPAIRS DONE THE CONTACT STATED THAT THE ON STAR SYSTEM IN HER VEHICLE ADVISED HER THAT SHE NEEDED TO HAVE THE VEHICLE SERVICED IMMEDIATELY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,830 AND THE CURRENT MILEAGE WAS APPROXIMATELY 58,000.
Oct 31, 2012
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
THE VEHICLE IS EQUIPPED WITH A GEAR DRIVEN POWER LIFTGATE THAT OPENS AND CLOSES THE REAR HATCH AT THE TOUCH OF A BUTTON. I APPROACHED THE REAR HATCH OF THE ACADIA TO LOAD GROCERIES, AND SIGNALED IT TO OPEN. THE HATCH POWERED OPEN NORMALLY TO ITS FULL HEIGHT. I WALKED UNDERNEATH IT. WITH NO WARNING, THE HATCH SUDDENLY FELL AND STRUCK ME IN THE HEAD / BACK OF NECK / SHOULDER AREA. IT HIT HARD ENOUGH TO CAUSE SERIOUS INJURY. *TR
Oct 26, 2012
EXTERIOR LIGHTING,VISIBILITY,STRUCTURE
1 complaint
I ENTERED APPROXIMATE DATE THAT I FIRST REPORTED TO THE DEALERSHIP THE CONDITION OF THE LEATHER SEATS. THE LEATHER SEATS ARE PEALING. THE SUN VISOR BROKE OFF FROM THE MIRROR. THE CONSOLE WAS PEALING. I REPORTED THESE BEFORE THAT TIME, BUT HAD TO WAIT UNTIL THE GENTLEMAN AT THE DEALERSHIP WAS AVAILABLE. I WAS NOT PLEASED WITH THE WAY HE TREATED ME. HE ACTED AS IF I WAS NOT SMART IN REFERENCE TO MY PROBLEMS AND WAS BLAMING IT ON WEAR AND TEAR. ALSO I NOW HAVE A HEADLIGHT THAT HAS MOISTURE IN IT. THE DEALERSHIP CHECKED IT FOR LEAKS AND NONE WERE FOUND, SO HOW DOES THAT HAPPEN. I JUST HAD RECALL ON LIGHT, BUT WAS INSIDE THE LIGHT. NOW THIS IS HOW I FEEL ABOUT THAT. IT IS ME AND MY GRANDDAUGHTER AND SHE WAS 12 WHEN I PURCHASED THE VEHICLE. WE USED IT FOR DAY TO DAY TRAVELS AND TRAVELING. I HAVE BEEN AND CONTINUE TO BE VERY CAREFUL AND SO DOES MY GRANDDAUGHTER, WITH THE WAY WE TAKE CARE OF THIS VEHICLE. I AM SO DISAPPOINTED IN THE FACT THAT IT WAS NOT TAKEN CARE OF PROPERLY. I NEVER HEARD FROM THE DISTRICT REPRESENTATIVE REGARDING THESE PROBLEMS AND HE TOLD ME SHE/HE WOULD GET WITH ME. GMC CONTACTED ME AND THE DEALER SEVERAL TIMES AND NOW IT IS STILL THE SAME. GMC HAS REALLY FAILED IN THEIR JOB IN WORKING WITH CUSTOMERS WITH PROBLEMS. *TR
Jul 31, 2012
SUSPENSION
1 complaint
TL* THE CONTACT OWNS A 2009 GMC ACADIA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, SHE HEARD A CLICKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND WAS INFORMED THAT THE CV JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER AND THEY STATED THAT THE AXLE WAS DAMAGED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS UNAVAILABLE.
Jul 17, 2012
STEERING,ENGINE AND ENGINE COOLING
1 complaint
I HAD JUST PICKED UP MY CAR FROM HAVING THE A/C COMPRESSOR AND CONDENSOR REPLACED AND I WAS DOING A U TURN INTO A GAS STATION WHEN THE POWER STEERING WENT OUT. I HAD TO MANUALLY TURN THE WHEEL. WITH MY TWO CHILDREN IN THE BACK I ALMOST WENT INTO A DITCH. I IMMEDIATELY CALLED THE DEALERSHIP AND TOOK IT IN FOR THEM TO LOOK AT. THEY TOLD ME THAT THE POWER STEERING GEAR ASSEMBLY WAS LEAKING AND NEEDED TO BE REPLACED. THEY FOUND THAT WHEN THE VES VALVE WAS COMMANDED SHUT, THE VALVE WOULD NOT RE-OPEN. THE RACK WAS ALSO LEAKING ON THE LEFT SIDE. THEY REPLACED THE GEAR ASSEMBLY, SET TOE AND FLUSHED THE SYSTEM. THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE LOOKED INTO FOR A RECALL. *TR
Jul 09, 2012
ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
MY AIR CONDITIONING HAS NEVER BEEN COOL ON MY VEHICLE, ESPECIALLY IN EXTREMELY HOT WEATHER. I TOOK IT IN TO THE DEALERSHIP SEVERAL TIMES WITH THE RESULT BEING THERE IS NOTHING WRONG WITH IT. FINALLY ON THE 4TH OF JULY IT STOPPED WORKING COMPLETELY. IT WAS BLOWING HOT AIR. WE TOOK IT TO THE DEALERSHIP AGAIN AND THEY SAID THAT THE COMPRESSOR HAD BEEN FAILING FOR SOME TIME. METAL SHAVINGS HAD COME OFF AND CLOGGED THE CONDENSER AND FILTER. THE DEALERSHIP REPLACED THE COMPRESSOR AND THE CONDENSER. THE AIR CONDITIONING STILL IS NOT REALLY COLD, BUT AT LEAST IT ISN'T HOT. *TR
Jul 09, 2012
STEERING,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
THE HEADLIGHT WENT OUT AND GMC QUOTED ME AT APPROXIMATELY $120 TO REPLACE. HUSBAND ATTEMPTED TO REPLACE IT BUT YOU HAD TO TAKE OFF THE WHEEL IN ORDER TO GET TO THE ACTUAL LIGHT. I GAVE GMC THE GO AHEAD TO REPLACE AND THEY CALLED ME BACK AND TOLD ME THAT THE WIRING HAD MELTED AND THAT IT WOULD NOW BE OVER $300 TO DO IT. I TOLD THEM NO AND MADE A COMPLAINT. THEY CALLED ME A FEW DAYS LATER TELLING ME THEY WOULD DO IT BUT I HAD TO PAY $50 DEDUCTIBLE (ASSUMING THEY WENT THROUGH SOME TYPE OF WARRANTY). IT EVENTUALLY BECAME A RECALL AND I AM NOW LOOKING INTO GETTING REIMBURSED FOR MY $50. NOTICED MY CAR STARTED OVER HEATING AND TOOK IT INTO A MECHANIC FRIEND, LET US KNOW THAT THE WATER PUMP NEEDED TO BE REPLACED THIS WAS AT APPROX 45,000 MILES. I DID MY RESEARCH AND THE GMC WARRANTY COVERED THE COST. AT APPROXIMATELY 56-57,000 MILES THE CAR STARTED MAKING A WHINING NOISE WHEN DRIVEN SLOW OR FIRST THING IN THE MORNING WHEN IT WAS COLD. TOOK IT IN TO GMC TO GET IT CHECKED OUT AND IT TURNS OUT THAT THE STEERING RACK HAD A LEAK ON EACH SIDE OF THE WHEELS AND PINIONS, AND POWER STEERING PUMP NEEDED TO BE REPLACED. QUOTE ALMOST $1500 DOLLARS. I COULD NOT AFFORD THAT PRICE SO TOOK IT BACK TO MY MECHANIC TO SEE IF IT WOULD BE CHEAPER. HE ENDED UP REPLACING THE PINIONS AND RACK BUT SAID THE PUMP DID NOT NEED TO BE REPLACED AND ENDED PAYING $600 OUT OF POCKET. I'M HOPING THAT GMC WILL SEE THAT MANY OF US ARE HAVING THE SAME PROBLEM AND WILL MAKE IT A RECALL. I WILL NOT BE BUYING ANYMORE GMC VEHICLES. ALL I WANT IS A RELIABLE CAR THAT WON'T BREAK THE BANK. *KB
Feb 02, 2012
STEERING,AIR BAGS
1 complaint
AS PER DEALER SUV NEEDS A NEW STEERING RACK AND A NEW STEERING PUMP, SEATBELT RETRACTOR NOT FUNCTIONING SO AIRBAG NOT WORKING-TO FIX ITEMS APPROX $2000 THIS IS A 2009 WITH 75000 MILES AND SHOULD NOT NEED THIS TYPE OF REPAIR. *TR
Oct 21, 2011
STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FIRST PROBLEM WAS THE TIMING CHAINS NEEDING TO BE REPLACED AT 18000 MILES. AFTER THAT REPAIR WAS MADE THE GAS MILEAGE WAS AVERAGING 11 MPG. IT WAS A ONE YEAR OLD CAR! AFTER THAT, IT WAS A MULTITUDE OF PROBLEMS. STEERING RACK/POWER STEERING REPLACED AND 'FIXED', ELECTRIC STABILITRAK LIGHTS GOING ON AND OFF, DVD PLAYER NOT PLAYING PROPERLY. ALL THINGS THE DEALER HAD SAID THEY FIXED (AFTER THEY WHISPERED THAT I SHOULD NOT HAVE BOUGHT AN AMERICAN CAR.) NOW THE TRANSMISSION IS ACTING UP. ROLLING DOWN AN INCLINE WHEN I WAS TRYING TO BACK OUT OF A PARKING SPOT. THE DEALER TOLD ME IT WAS FINE AND THEY COULD NOT DUPLICATE THE ISSUES I WAS HAVING. I'VE WRITTEN TWO LETTERS TO GM CORPORATE TO COMPLAIN ABOUT THE SUB-STANDARD VEHICLE. THEY WERE HELPLESS AND WILL NOT ASSIST IN ANY REPLACEMENT OF THE CAR. THEY EVEN TOLD ME THAT THIS WOULD BE A DIFFICULT CAR TO TRADE IN CONSIDERING THE PROBLEMS I HAVE HAD WITH IT. WHO IS KIDDING WHO? I WOULD NEVER RECOMMEND THIS CAR AND HATE TO CONTINUALLY PUT MY FAMILY IN IT .IT IS UNSAFE. PERIOD. *TR
Sep 30, 2011
SUSPENSION,EXTERIOR LIGHTING,EQUIPMENT
1 complaint
I BOUGHT THE ACADIA NEW IN 2009 . AT 15K MILES CD PLAYER TURNS ON AT NIGHT BY ITSELF AND RUNS BATTERY COMPLETELY DOWN HAD TO GO BUY A BATTERY CHARGER TO GET THE CAR STARTED YOU CAN'T MOVE THE CAR WHEN THE BATTERY IS DEAD, A RE PROGRAM FIXED THE CD PLAYER. 35-40K MILES DVD PLAYER WILL NOT WORK, RE PROGRAM DID NOT WORK, DEALER REPLACED DVD PLAYER. 40K MILES WATER PUMP WENT OUT, 40 K MILES WHEEL ALIGNMENT WENT OUT AND WORE THE FRONT TIRES TO THE CORD, NO MENTION OF COMPENSATION FOR TWO NEW TIRES AT A COST OF $500.00. 10K MILES FURTHER ANOTHER SET OF TIRES HAD TO BE REPLACED AT THE SAME COST, THIS IS AFTER DEALER WHEEL ALIGNMENT,5 K MILES MORE AND THE ALIGNMENT HAD TO PERFORMED AGAIN. JUST CHECKED AGAIN AT 5 K MILES MORE AND TIRES ARE STARTING TO FEATHER AGAIN. AT 60K MILES ONE OF THE DRIVING LIGHTS WENT OUT. THE DEALER WANTS OVER $100.00 TO REPLACE THE BULB, SEEMS AS THOUGH THE FRONT END NEEDS TO COME OFF TO REPLACE A LIGHTBULB THAT USED TO COST A FEW DOLLARS. THE PAINT HAS STARTED TO PEEL OFF THE BUTTONS THAT CONTROL THE AIR CONDITIONER FAN. THE GAS MILEAGE IS NOT AS ADVERTISED. I WAS TOLD THAT AFTER 10K MILES IT WOULD GET BETTER, THAT WAS 50 K MILES A GO. OVER ALL THIS CAR IS A REAL EXPENSIVE PILE OF CRAP. I WOULD NOT RECOMMEND THE ACADIA TO ANY ONE. *TR
Aug 13, 2011
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES,TIRES,ELECTRONIC STABILITY CONTROL (ESC),TRACTION CONTROL SYSTEM
1 complaint
I BELIEVE I HAVE SOME TYPE OF ELECTRICAL ISSUE. I STARTED TESTING DIFFERENT PARTS OF THE DASHBOARD LIGHTS SUCH AS THE DRIVER SEATBELT. I PURPOSELY DROVE SEVERAL MILES IN MY NEIGHBORHOOD WITH THE SEATBELT OVER ME, BUT NOT ENGAGED AND THE LIGHT DID NOT COME ON. MY AIRBAG SERVICE LIGHT CAME ONE FOR SERVICE, THEY SERVICED IT, IT CAME BACK ON, THEY REPLACED A SEATBELT COMPONENT, THE LIGHT WAS OFF, BUT CAME BACK ON, THEY DID ANOTHER REPLACEMENT AND THE LIGHT IS NOW OFF. MY FRONTEND WAS MAKING FUNNY NOISE WHEN MAKING TURNS, THEY REPLACED MY RACK AND PINION. MY SERVICE STABILITRAK LIGHT, SERVICE TRACTION CONTROL LIGHT CAME ONE, THEY FIXED IT, THEY CAME ON AGAIN, THEY KEPT MY VEHICLE FOR A DAY AND FIXED IT. THEY ARE BACK ON AGAIN ALONG WITH THE ABS LIGHT AND NOW I'M TOLD THAT I PROBABLY NEED A BREAK JOB. BREAKS WERE NOT MENTIONED THE OTHER TIMES. MY ELECTRONIC KEY PAD DETERIORATED AND NO LONGER WORKS, THEY SAID IT WAS USER HANDLING, MY OTHER KEY PAD IS NOT MALFUNCTIONING, YOU CAN SEE WERE THE PAD IS BEGINING TO SINK IN, BUT THEY SAID IT'S MY HANDLING. THE CASE IS CHIPPED AND THE CHIPPING HAS OCCURRED IN THE SAME PLACE ON BOTH KEY PADS. MY MIDDLE SEAT PASSENGER SIDE CASE CAME APART TWICE, EACH TIME THEY FIXED IT, IT'S NOW BROKEN, AND I WAS TOLD THEY DON'T REPAIR BROKEN PARTS. I AM STILL UNDER THE BUMPER TO BUMPER WARRANTY, BUT GMC WILL NOT REPLACE MY KEY PADS, AND THE SERVICE TECH SAYS HE WILL TRY REALLY HARD TO GET MY SEAT COVERED. THE TINT ON MY WINDOWS HAVE BEEN REPLACED THREE TIMES AND STILL IS NOT CORRECT. MY DVD PLAYER DOES NOT PLAY CORRECTLY AND HAS NOT BEEN FIXED SINCE IT'S BEEN IN MY VEHICLE. MY VEHICLE IS A 2009 ACADIA. I HAD A LEAK IN THE TRUNK, THEY FIXED THAT. AIR PRESSURE WILL NOT STAY CONSISTENT, WAS TOLD BY SERVICE ADVISOR TO OVER INFLATE TO COMPENSATE, WHICH IS DIFFERENT FROM WHAT THE OWNERS MANUAL STATES. TIRE PRESSURE ISSUES NEEDED SENSOR REPLACED AFTER SEVERAL TRIPS TO SERVICE DEPARTMENT. THE VEHICLE IS AN EXPENSIVE PIECE OF JUNK. *TR
Dec 30, 2010
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
POWER DOOR LOCKS INOPERATIVE AFTER SHIFTING INTO PARK INTERMITTENTLY. LOCKING OCCUPANTS INSIDE OF VEHICLE. VEHICLE HAS BEEN REPAIRED THREE TIMES WHERE IT WAS PURCHASED FOR THIS SAFETY ISSUE. AFTER SHUTTING VEHICLE OFF, ISSUE RESETS ITSELF WITH PROPER POWER DOOR LOCKS OPERATION. *TR
Nov 16, 2010
STRUCTURE,EQUIPMENT
1 complaint
I OPENED MY TAILGAGE TODAY, 12/13/09, TO PUT SOME ITEMS INTO MY TRUNK. I LEANED IN TO GET THEM SITUATED & SECURE WHEN SUDDENLY THE LIFTGATE SLAMMED DOWN ON MY LOWER BACK, TRAPPING ME AGAINST THE INSIDE OF MY TRUNK. I WAS UNABLE TO LIFT THE GATE AND HAD TO SLITHER OUT ONTO THE GROUND, AT WHICH POINT THE LIFTGATE COMPLETELY CLOSED. I REOPENED THE LIFTGATE, UNSURE OF WHAT HAD HAPPENED, AND WOOSH! IT SLAMMED SHUT AGAIN. THE LIFTGATE WILL NOT STAY UP, AND CLEARLY THE SENSORS THAT ARE SUPPOSED TO DETECT OBJECTS IMPEDING IT'S CLOSURE ARE NOT WORKING. I HAVE TWO SMALL CHILDREN WHO OFTEN GET ITEMS OUT OF THE TRUNK - SUCH AS JACKETS OR UMBRELLAS - AND IF THIS HAD HAPPENED TO THEM, IT WOULD HAVE BEEN THEIR HEAD OR NECK THAT GOT CAUGHT. I BROUGHT THE CAR INTO LEHMER'S GMC IN CONCORD CA THIS MORNING AFTER VISITING THE DOCTOR WHO LOOKED AT MY SWOLLEN LOWER BACK. THEY TOLD ME SINCE I WISHED TO FILE A CLAIM WITH GMC -- NOT FOR COMPENSATION, SIMPLY TO HAVE OFFICIAL WRITTEN NOTICE THAT THIS IS A DANGEROUS OCCURRENCE -- THAT THEY WOULD NOT REPAIR THE LIFTGATE AND WOULD HAVE TO GIVE IT BACK TO ME STILL DAMAGED AND DANGEROUS. I'M QUITE SURPRISED THAT THEY WOULD RETURN A POTENTIALLY DANGEROUS VEHICLE TO A CUSTOMER. MY LOWER BACK IS CURRENTLY SWOLLEN AND SORE. I'VE CALLED MY DOCTOR'S OFFICE TO REQUEST AN APPOINTMENT FOR TOMORROW MORNING WHEN THEY OPEN AND I WILL BE TAKING THE CAR INTO CONCORD GMC FOR SERVICE. *TR
Dec 14, 2009
FUEL SYSTEM, OTHER
1 complaint
MY CLIENT WAS DRIVING A 2009 GMC ACADIA (ACQUIRED 09-03-2008) ON INTERSTATE 10 NEAR MARRIANA FLORIDA ON 08-08-09 WHEN THE CAR CAUGHT ON FIRE AND BURNED COMPLETELY. MY CLIENT, HER DAUGHTER, ANN AND ANN'S 2 YOUNG BOYS WERE TRAVELING TO A DESTINATION IN FLORIDA. FORTUNATELY ONE OF THE BOYS NEEDED TO GO TO THE BATHROOM SO THEY STOPPED ALONG SIDE THE INTERSTATE. THE CAR BURNED UP IN FRONT OF THEIR EYES. . WE HAVE RECEIVED NO REPORTS OF THE CAUSE YET. I HAVE A LOT OF PHOTOGRAPHS. FORTUNATELY ,NO ONE WAS BURNED - BUT THE CAR AND ALL OF ITS CONTENTS WERE BURNED COMPLETELY. *TR
Sep 01, 2009
Frequently Asked Questions
How many problems does the 2009 GMC Acadia have?
The 2009 GMC Acadia currently has 332 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2009 GMC Acadia?
The most common problems reported for the 2009 GMC Acadia are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2009 GMC Acadia problem data come from?
All problem and complaint data for the 2009 GMC Acadia comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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