2011 MINI Cooper Convertible Problems & Complaints

After receiving your notice regarding my MiniCooper (VIN [XXX] ), I contacted my local dealer, Motor City Mini (where I purchased the vehicle) to schedule the inspection, and repairs if necessary. I was informed that the earliest inspection would be in September and they would need to keep the vehicle for several weeks to do the inspection. If repairs are required, they would need to keep 'the vehicle 'for additional weeks or months to complete the work. Loaner vehicles would not be available. In your letter, you state, "If your MINI dealer is unable to remedy the defect ...within a reasonable period of time, you may notify the Administrator. .." . I consider weeks to inspect and month(s) to repair unreasonable. Please advise on how I should proceed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See attached document for complaint.

I bought a used 2011 MINI Cooper S (R56) and it had a recall for the footwell module (FRM). I took it to the local MINI dealership and they said that MINI would not honor the recall because the FRM was replaced with a used FRM that was not properly programmed. They want to charge me over $1000 new FRM. I believe that the previous owner of the vehicle replaced the FRM before the recall. I believe that the corrosion that has lead to the recall affected the car before MINI announced the recall and the previous owner, to save money, replaced the FRM using a used part.

The contact owns a 2011 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The passenger seat occupancy sensor has malfunctioned, causing the vehicle to believe that there is an infant car seat in the front passenger seat. This puts front passengers at risk because the air bags will not deploy in the event of a crash. While having body work done at Swartz's Ultimate Collison repair in Lewisburg, it was noted by the technician, however Mini does not cover repair by a non dealer or accept accounting of the defect from a non dealer. I was unaware that the vehicle was nearing the end of it's warranty and waited too long to inquire again. They will not fix it.

The passenger front seat airbag sensor is malfunctioning on a large number of these vehicles. Doing an Internet search for my fault code, 93C3 reveals a lot of discussion about the problem. there had been a recall on earlier Mini Coopers for the same problem. I suspect they have not solved the problem and there should be a recall for this R 56 model.

No incident yet. The airbag passenger side sensor keeps coming on constantly and I don't know if it is going to deploy or what. No one is sitting in seat but sensor constantly ringing. Started approximately 2-3 months ago intermittent and now happens daily.

Starting June 2023 the Airbag indicator light would turn on when I put a bag or even something light on the passenger seat. Now it randomly goes on if I hit a bump in the road. Keep in mind I don't have an actual passenger that sits in the "Passenger seat". Which is completely baffling me! Please create a recall MINI/BMW Corporation, because I see that the 2011 MINI's are all having this problem!

THE PASSENGER AIRBAG WARNING LIGHT INDICATING THE PASSENGER SIDE AIRBAG IS DISABLED IS ON, EVEN IF PASSENGER IS SEATED. THE WARNING WAS INTERMITTENT STARTING IN 2015 AND THE CONTINUOUS SINCE 2022. OUR MECHANIC TELLS US THE ON-BOARD COMPUTER SYSTEM NO LONGER RECOGNIZES THE PASSENGER FRONT AIRBAG SENSOR. THEREFORE, THE AIRBAGS ARE BEING DISABLED FOR BOTH PASSENGER AND DRIVER.

EXHAUST VANOS SOLENOID FAILURE 06/12/2019. THIS IS A COMMON ISSUE TO MINI'S AND BMW'S THAT OCCURS ON A REGULAR BASIS WHICH INTERRUPTS THE POLLUTION CONTROL SYSTEM. BMW WHO MANUFACTURES THE PART HAS EXTENDED THE WARRANTY FOR THIS PART ON BMW'S TO 10 YEARS BUT HAS NOT YET ADDRESSED ALL THE ISSUES THAT MINI OWNERS HAVE HAD WITH THE PARTICULAR PART. THERE ARE TWO IN THE ENGINE AND THEY ARE IDENTICAL (INTAKE/EXHAUST) COST TO REPLACE IS OVER $500. WHY DOES BMW GET A REPLACEMENT AND MINI OWNERS HAVE TO PAY. THE CAR GOES INTO A LIMP MODE WHEN FAILURE OCCURS, SO STILL DRIVABLE BUT AT REDUCED POWER. THIS IS A COMMON ISSUE AND PREVALENT IN BOTH MINI FORUMS AND BMW FORUMS. THE WARRANTY SHOULD BE EXTENDED FOR MINI OWNERS PART # 11-36-8-610-388. IT IS A DEFECTIVE DESIGN BY THE MANUFACTURER.

THERMOSTAT & HOUSING PLUS WATER PUMP HAVE BEEN REPLACED. CAR STILL RUNS TEMPS IN EXCESS OF 230 BEFORE FAN WILL COME ON. I AM FEARFUL THE ENGINE MAY GET ON FIRE DUE TO HEAT AND THEREFORE, I AM NOT DRIVING IT. TOOK IT TO THE DEALER AND THEY REMOVED 2 RELAYS, ONE OF WHICH CONTROLLED THE ENGINE FAN. I REPLACED THE RELAY.

2011 MINI COOPER. CONSUMER WRITES IN REGARDS TO ELECTRIC COOLANT PUMP SAFETY RECALL. *LD *JS

WHILE DRIVING ON THE HIGHWAY, THE TIMING CHAIN TENSIONER BROKE, CAUSING NUMEROUS AND SEVERAL THOUSAND DOLLARS IN REPAIR COSTS.

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY. THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.

The contact owns a 2011 Mini Cooper. The contact stated that the turn signal, interior lights, hazard lights, fog lights, brake lights, windows, and exterior lights were inoperable. The Service Now warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.

While driving, my turn signals, power windows and lights stopped working. I believe this is due to the Footwell Module recall, but the dealer will not replace the module because there isn't a remedy for the recall. It's been 5 months now.

MY MINI COOPER FAILED EXTERIOR LIGHTS INCLUDING TURN SIGNALS, MARKER LIGHTS, AND HAZARD LAMPS. MINI COOPER FOOTWELL MODULE OEM R56 GEN2 FAILED LIGHTING ON EXTERIOR LIGHTS.

CAR MALFUNCTIONED TO INCLUDE, HIGH BEAMS, BLINKERS AND WINDOW MECHANISMS. MINI SERVICE DEPARTMENT ACKNOWLEDGED THAT THIS IS A KNOWN ISSUE.

LETTER FROM SENATOR FLAKE ON BEHALF OF CONSTITUENT RE 2011 MINI COOPER. (PLEASE RESPOND BY FAX OR ELECTRONIC MAIL: [email protected]). *SMD THE CONSUMER RECEIVED EXTREMELY, PAINFUL , SCARING BURNS FROM THE HOT EXHAUST PIPE WHILE LEANING OVER TO RETRIEVE ITEMS FROM THE TRUNK. THE CONSUMER STATED IF ONE IS FACING THE CENTER TRUNK, THE HOT EXHAUST PIPE IS LOCATED DIRECTLY TO THE RIGHT, APPROXIMATELY 10 INCHES OFF THE GROUND. THE METAL IS NOT COATED TO OFFER PROTECTION. *JB UPDATED 03/07/16.*JB UPDATED 04/11/16.*JB

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE FROM A RESIDENTIAL GARAGE, BLACK SMOKE EMITTED FROM UNDER THE HOOD. THE CONTACT WAS ABLE TO PUT THE FIRE OUT UNDER THE HOOD WITH A GARDEN HOSE. THE FIRE DEPARTMENT WAS NOT CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 3,000.

2011 MINI COOPER. CONSUMER STATES VEHICLE BROKE DOWN WHILE TRAVELING *TGW THE CONSUMER STATED THE ENGINE FAILED WHICH CAUSED OIL TO LEAK UNDER THE HOOD. BMW REFUSED ANY ASSISTANCE ON THE GROUNDS THE VEHICLE HAD AN OVER REV-MISSED SHIFT THAT WAS AN AFTER MARKET PART THE CONSUMER HAD INSTALLED. AN INSPECTION SHOWED A BORE SCOPE WAS USED TO VERIFY THAT THERE WAS DAMAGE TO THE CROWN OF ONE PISTON INDICATING THAT DURING THE OVER REV, A VALVE HAD COME IN CONTACT WITH THE PISTON. *JB

TL* THE CONTACT OWNS A BMW 2011 MINI COOPER. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE EXHIBITED A LOUD CLUNKING NOISE WITH THE ILLUMINATION OF ALL OF THE WARNING LIGHTS. THE VEHICLE BEGIN SMOKING AS HE PULLED TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO EXIT THE VEHICLE JUST AS IT IGNITED INTO FLAMES, FOLLOWED BY AN EXPLOSION. THE POLICE WERE CALLED AND A REPORT WAS FILED. THERE WERE NO INJURIES FROM THE EXPLOSION. THE VEHICLE WAS THEN TOWED BY THE STATE. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD GET BACK TO HIM AT A LATER DATE. THE FAILURE MILEAGE WAS APPROXIMATELY 120.

During driving failure of the shift cable linkage was disconnected When investigated, the joint between the cable and the transmission shifter was disconnected due to a failure of the bushing on the cable side This caused a situation where the car was stuck in a single gear and not possible to be shifted into neutral or another gear

I DO NOT OWN THIS TYPE OF VEHICLE, BUT I AM IN THE AUTOMOTIVE INDUSTRY. I HAVE ATTACHED 3 PHOTOGRAPHS OF A CLUTCH RELEASE FORK FOR THIS VEHICLE. NOTE THE RED ARROWS ON THE PHOTOS. PLEASE NOT THE PHOTO OF THE NEW CLUTCH RELEASE FORK AND THE STAMPING FLAW THE ARROWS ARE POINTING TO. NOW LOOK AT THE OTHER BROKEN CLUTCH FORKS AND WHERE THE BREAK OCCURRED. THE BREAK OCCURRED AT THE SAME POSITION ON THE FORK. THIS NEEDS TO BE INVESTIGATED AS A SAFETY CONCERN. IF THE FORK BREAKS WHILE DRIVING THE VEHICLE THE DRIVER WOULD NOT BE ABLE TO SHIFT THE VEHICLE AND/OR THE CLUTCH WOULD STAY ENGAGED WHILE TRYING TO APPLY THE BRAKES INCREASING THE POSSIBILITY OF A CRASH.

WHEN ACCELERATING, THERE APPEARS TO BE A 1-1.5 SECOND DELAY FROM COMPLETE STOP POSITION TO START WHEN DEPRESSING THE ACCELERATOR. THIS DELAYED ACCELERATION IS PROBLEMATIC ONLY FROM COMPLETE STOPPING POSITION. EXAMPLE, AT PERPENDICULAR INTERSECTION WAITING TO TURN LEFT (PULLING OUT OF A GAS STATION OR MERGING INTO TRAFFIC, THE VEHICLE REQUIRES A ROLLING OR MOVING START BEFORE THE VEHICLE WILL ACTUALLY ACCELERATE OR AT A SAFE ENOUGH SPEED TO PULL OUT INTO TRAFFIC. WHEN I AM AT A COMPLETE STOP AND TRY TO ACCELERATE BY PRESSING THE ACCELERATOR FIRMLY FROM ANY COMPLETE STOP POSITION IN A SAFE ENOUGH SPEED TO CROSS TRAFFIC WHEN TURNING, THERE IS ALWAYS A DELAYED REACTION FROM THE TIME I DEPRESS THE PEDAL AND THE TIME THE VEHICLE TAKES OFF. THIS DOES NOT TO APPEAR AS A PROBLEM THAT HAPPENS ONLY ONCE IN A WHILE, BUT APPEARS ALL THE TIME AND TO BE A MANUFACTURER ISSUES WITH THE ELECTRONIC TRANSMISSION AND GEAR CONTROL. I CONTACTED THE DEALER AND WAS TOLD THAT I SHOULD ACTIVATE THE SPORT BUTTON AND DE-ACTIVATE THE DCS CONTROL WHICH CONTROLS THE "SPIN-OUT" ACTION ON THE COUNTRYMAN. I HAVE TRIED THOSE RECOMMENDATIONS AND THE PROBLEM STILL EXIST. THIS IS NOT ONLY THE PROBLEM. THERE IS ALSO AN ISSUE WHEN I AM SIMPLY IN THE DRIVEWAY. WHEN STARTING THE CAR AND PUTTING THE VEHICLE IN REVERSE, THERE IS ALSO THAT "DELAYED" REACTION AFTER THE CAR IS ALREADY IN GEAR, ALMOST LIKE THE VEHICLE HAS TO THINK ABOUT MOVING BEFORE IT ACTUALLY DOES. THIS OCCURS EACH AND EVERY TIME WHILE IN THE VEHICLE. MY VEHICLE IS AN AUTOMATIC. I HAVE EXPERIENCE WITH BOTH AUTOMATIC AND MANUAL TRANSMISSIONS AND HAVE OVER 25 YEARS OF EXPERIENCE AND HAVE PURCHASED OVER 15 CARS IN MY DRIVING CAREER AND THIS IS THE FIRST TIME THAT I HAVE EVERY EXPERIENCED THIS TYPE DRIVING EXPERIENCE WITH AN AUTOMATIC.

TL* THE CONTACT OWNS A 2011 MINI COOPER S US. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE DID NOT ACCELERATE AND THE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PRESSURE PUMP FAILED, STATING THAT THE PRESSURE WAS AT ZERO PSI. THE TECHNICIAN REPLACED THE FUEL PUMP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 80,774.

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED EVEN WHEN THE ACCERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE LIGHT ILLUMINATED AS WELL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

MY VEHICLE HAS A P0087 CODE WHICH MEANS LOW FUEL RAIL PRESSURE. I SPOKE TO MINI REP AND HE TOLD ME THAT IT WAS THE FUEL PUMP. MY RESEARCHING HAS SHOWN ME THAT THIS HAS BEEN A PROBLEM IN THE PAST AND THEY WERE REPLACING THESE PUMPS UNTIL 2009 MINI AND BMW. WHY DID THEY STOP AT 2009 WHEN THERE HASN'T BEEN NO CHANGE TO THIS PUMP. BUT YET THEY KEEP FAILING AT DIFFERENT MILEAGE INTERVALS. 30,000 , MINE AT 65,000 REALLY I'VE OWN DOZENS OF CAR AND NEVER HAD TO REPLACE A FUEL PUMP. THERES DEFINITELY A PROBLEM HERE AND RIGHT NOW MINE IS INTERMITTENTLY, I WOULD HATE FOR SOMEONE TO GET HURT WHEN THEY STEP ON IT AND IT FAILS AT THE WRONG TIME, DOES SOMEONE HAVE TO GET HURT BEFORE IT BECOMES A SAFETY ISSUE. PREVENTION SHOULD COME FIRST THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Letter of IMPORTANT SAFETY RECALL Recall Campaign No. 23V-337: Footwell Control Module (FRM) was received July 2023. Ten months later there still is NO REMEDY. MINI USA should have a resolution by now. I am concerned with the long delay creating unsafe conditions while driving my car.

DROVE CAR ABOUT 4 MILES. PARKED AT SHOPPING CENTER, TURNED OFF CAR AND LOCKED IT. RETURNED 15 MINS LATER TO FIND FLAMES IN ENGINE COMPARTMENT!

trouble code: 93C3 ACSM/MRS: Seat-occupancy detector, passenger

TL* THE CONTACT OWNS A 2011 MINI COOPER CONVERTIBLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED WITHOUT WARNING. THE PASSENGER SEAT SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED IN ORDER NOT TO AFFECT THE AIR BAG FUNCTIONALITY. UPON SHIFTING THE WEIGHT ON THE SEAT, THE LIGHTS NEAR THE ODOMETER ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 51,000.

Changed out the battery and now my windows and lights and locks are not working

TL* THE CONTACT OWNS A 2011 MINI COOPER. WHILE DRIVING, A BURNING ODOR ENTERED THE VEHICLE THROUGH THE AIR VENTS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE LIGHT SENSOR AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO RAY CATENA MINI OF WESTCHESTER (LOCATED AT 543 TARRYTOWN RD, WHITE PLAINS, NY 10607, (914) 347-6464) WHERE IT WAS DIAGNOSED THAT THE INTAKE BOOT AND ALL THE CONNECTORS FOR THE TURBO HOSES MELTED. IN ADDITION, A LEAK WAS FOUND IN THE OIL HOSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: 11105312. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

My Mini Cooper has been showing repeated warnings stating “Start-off assistance inactive. Caution: vehicle may roll back!” for some time. This issue appears to relate to an existing recall involving potential electrical and starter/rollaway defects. The vehicle also has a persistent front parking light malfunction and intermittent electrical issues with the windows, which stop mid-way and roll back down automatically when the car shifts gears or moves slightly. In addition, the battery repeatedly dies, even though it was replaced with a brand-new one a few months ago. This suggests an underlying electrical drain or short, which could increase the risk of electrical fire or vehicle failure while driving. These malfunctions create significant safety concerns, as the vehicle may roll backward when stopped on an incline and could pose a fire risk due to the known recall. The car has not been safe to drive. The closest Mini dealership (Flow Mini of Raleigh - about 2 hours away) confirmed that the recall is open but refused to provide or authorize a tow, even after I explained that the vehicle could not be safely driven to their location about 2 hours away. The problem has been ongoing for several years, worsening over time. Warning messages appear intermittently but frequently, especially during start-up or when stopped on slopes. Mini USA has not inspected or repaired the vehicle, and their representatives have stated they will not assist with transport to the dealership despite the known recall risk. I called MINI USA directly, and recorded the whole ordeal. I was forwarded to 5 different departments, and the last person stated that because my car is out of warranty that there’s nothing they can do to help me - that any tow I opt for would have to be out-of-pocket. I was in the middle of explaining to her that my car has these very specific warnings and issues associated with this recall that is solely the fault of Mini, and she hung up on me.

There has been a recall on my mini Cooper for sometime now. Over a year and a half at least. We have been patiently waiting for the remedy and still, do not have one. Our car, at times has become inoperable due to this recall. We took it to an auto shop, they ran a test and confirmed that the issues we are receiving are from the recall. I feel like this issue is taking a very long time for mini to fix and it is putting us out of money and causing lots of stress to us. I am filing this complaint in hopes this can provide a solution to us and mini.

Received recall from MINI USA May 2023 “Safety Recall footwell control module 23V-337. Update May 2024 “remedy being developed”. I’m unable to have a mini dealership confirm safety of my veh as there are no dealerships in State of Maine, closest in Peabody MA 1.5 hrs away. It’s going on 1 yr & no remedy on the horizon? I called Mini USA hotline and they can’t help. This is unacceptable. Are they required to resolve in a timely manner? Should they be required to buy my veh back as it wouldn’t pass inspection & unable to drive?? Please provide next steps. Thank you

My passenger seat airbag warning is illuminated, with associated chime. I am also getting a orange warning light indicating the passenger airbag is inop. This is intermittent with a passenger occupying the passenger seat. lights go on and off with movement of the passenger. There is a current recall for the convertible model of the R56 Mini Cooper.

The traction control light with antilock brake warning illuminated. Therefore my antilock brakes are inop along with traction control.

There are no open recalls on my car. I am needing physical proof/documentation that the recall part has been replaced. The car is having issues stalling/losing power while driving. The dealership claims there is nothing wrong with the car and if they can't recreate failure then the car is deemed fine to drive. This car was purchased for my 16yr old son as a daily driver. After multiple weeks of the car being at The Mini of Tempe Dealership, they released the car back to me because there is "nothing wrong" with the car. I took it to another specialized Mini mechanic in the area for a second opinion. This mechanic states the cause of intermittent failure is from the Auxillary Coolant Pump for the Turbo. This is the same part that was a safety recall for potential fire. I have no record of this part ever being replaced. As described in the recall, the car is at risk of fire. Recall campaign #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed or malfunctioned, and is it available for inspection upon request? THE AIRBAG LIGHT KEEPS COMING ON AND OFF, AS WELL AS THE SEATBELT LIGHTS. IT CAN BE INSPECTED IF REQUESTED. How was your safety or the safety of others put at risk? IF THE AIRBAGS OR SEAT BELTS ARE NOT FUNCTIONING PROPERLY THIS COULD RESULT IN INJURY UP TO AND INCLUDING DEATH. Has the problem been reproduced or confirmed by a dealer or independent service center? IT KEEPS HAPPENING, NOT BEEN TO A DEALER YET THOUGH. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO INPSECTION HAS BEEN DONE. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? IT APPEARS THAT THE SUNROOF HAS BEEN LEAKING DOWN THE DASH ON THE PASSENEGER SIDE. THAT LEAKS RIGHT ONTO THE FUSE BOX WHICH COULD BE CAUSING SOME OF THE ISSUES. IF THE FUSE BOX IS BEING LEAKED ONTO THIS COULD BE A POTENTIAL FIRE HAZARD.

The contact owns a 2011 Mini Cooper. The contact stated while the vehicle was parked, the contact started to lower the convertible top, and the glass shattered before the convertible glass closed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000.

Headlights, blinker, windows, power steering,not working!!!

Water coming in from somewhere to the driver side front and rear floorboard only I've checked everywhere and taking it to a couple of shops replaced heater core and crossover holes checked for air condition leaks all checked out good windows seals good so ot must be a defect somewhere. 03

Can't use turn signals and can't lower windows to use hand signals, almost got rear ended.

There is a known issue with the passenger seat occupancy sensor that trips the airbag/seatblet lights and, I assume, doesn't turn off the airbag in the applicable situations.

Left brake light continues to blow out with a loud pop through the speakers. Instrument at parts store shows ABS warning but not on dash. Bulb has been replaced approximately 5 times and continues to blow out after a day or two. No one can seem to find the problem.

I had several repairs recently that I found that were part of a recall after the fact. This includes the Electric Auxilillary Water Pump and Timing Chair replacement and repair of damaged parts. They refused to reimburse me for the water pump repair that should have been covered. Secondly, when the timing chain fails as it did in my case can cause $2000- $5000+ in damages. My shop is stating this would be a very expensive repair. There is information that the timing chain warranty was extended because of a class action lawsuit and is now covered up to 100,000 miles. I am well within that range. My goal is to get compensation for the recall work and coverage for the timing chain.

The lighting and small system computer or FRM module. This module controls any features including safety features on the car. Also known as the footwell module. After having AAA install a new battery within days the widows would not go down my turn signals, hazard lights, dash lights, courtesy lights, tail lights, horn, high beam headlights and possibly airbags don’t work. Mini will fix the problem if the car is ten years old or less, but any car that is older doesn’t qualify. Mini goes by Manufacturing date of the car. My but It was not sold into service until 2011. They refuse to fix it and the repair cost was $1828.24. I have had other problems as well. Mini needs to acknowledge this problem issue a recall and refund those of us that have been victimized by not making this a recall issue. Mini must be confronted by NHTSA put on notice, considering these are major safety issues that could result in injury or death. Part number= FP 61-35-6-827-072

The lighting and small system computer or FRM module. This module controls any features including safety features on the car. My turn signals, hazard lights, dash lights, courtesy lights, tail lights, windows, horn, high beam headlights and possibly airbags don’t work. Mini will fix the problem if the car is ten years old or less, but any car that is older doesn’t qualify. My car is a 2011 but I bought it new in 2012. They refuse to fix it and the repair cost is around $2000. I have had so many other problems with my car that have cost me several thousands of dollars and I feel like Mini should fix this problem considering these are safety features that could result in injury or death.

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT WHILE PARKED, THE CONTACT ATTEMPTED TO PULL DOWN THE FRONT DRIVER SIDE SUN VISOR AND THE CLIP FRACTURED CAUSING THE INTERIOR LIGHT TO REMAIN ILLUMINATED. THE VEHICLE WAS TAKEN TO BRAMAN MOTORCARS (2801 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,462.

HALF ENGINE LIGHT COME ON DURING DRIVING WHILE CHANGE LANE ON THE FREEWAY, AND GOING UP HELL. NOT LOSING POWER TURBO WORKING FINE. DEALER REPLACE VACUUM PUMP BUT NOT FIX THE PROBLEM. HALF ENGINE LIGHT COME OFF WHEN YOU DRIVE FROM PARK WHILE PRESSING THE GAS PEDAL INCREASING RPM TO 15OO, ON THE FREEWAY OR UP ON THE HELL THE HALF LIGHT COME BACK ON. DEALER CAN NOT DIAGNOSE THE PROBLEM.

I DROVE 20 FEET OUT OF MY GARAGE AND SMELT A SURFER SMELL. I PUT MY CONVERTIBLE TOP DOWN, PUT THE CAR IN PARK WALKED AROUND TO SEE IF IT WAS SMOKING OR IF THE SMELL WAS COMING FROM THE ENGINE OR MUFFLERS. WHEN I COULD NOT DETECT WHERE THE SMELL WAS COMING FROM, I PUT THE TOP BACK UP, CLOSING IT AND TURNED THE CAR OFF. I LOCKED THE CAR AND WENT INTO MY GARAGE. AS I LOOKED BACK I SAW SPARKS COMING FROM THE VENT ON THE HOOD. I YELLED FOR MY HUSBAND & AS HE LOOKED FOR FIRE EXTINGUISHER I CALLED 911 & FILMED THE CAR. WITHIN 30 SECONDS THE CAR WAS ON FIRE & WITH 90 SECOND TOTALLY UP IN FLAMES. NOTHING BUT THE SHELL OF THE CAR REMAINED. THE FIRE DEPARTMENT, POLICE & FIRE MARSHAL WERE PRESENT. ARSON WAS RULED OUT. I HAD A RECALL PART INSTALLED AT THE DEALER IN 2012 FOR POTENTIAL FIRES. THE CAR WAS STATIONARY IN MY DRIVEWAY SHUT OFF. IT HAD NOT BEEN DRIVEN FOR 20 HOURS PRIOR TO THE FIRE.

MY VEHICLE STARTED EXPERIENCING MECHANICAL ISSUES AT 78000 MILES. THESE ISSUES INCLUDED THE WATER PUMP, THERMOSTAT HOUSING AND MOST CONCERNING THE PASSENGER AIRBAG SYSTEM. I WAS ABLE TO AFFORD THE OUT OF POCKET EXPENSES FOR THE THERMOSTAT AND WATER PUMP WHICH WAS AROUND 2500$ I LATER GOT A LETTER ABOUT THE WATER PUMP REGARDING A CLASS ACTION. WHICH I'M HOPING TO BE REIMBURSED FOR. SO THE AIRBAG ... =( ..I'VE MADE SEVERAL ATTEMPTS TO HAVE MINI WILLINGLY LOOK INTO THE COMPLAINT WITH THE AIRBAG SYSTEM. I CANNOT GET A REASONABLE RESPONSE FROM THEM REGARDING MY COMPLAINT. I AM DIRECTED TO GO TO MY LOCAL MINI DEALER. WHEN HAVING THE OTHER REPAIRS DONE THEY WOULD NOT PERMANENTLY ENABLE THE AIRBAG SYSTEM BUT COULD "LOOK" AT IT FOR 125$ SINCE OTHERS HAVE QUOTED THIS REPAIR COSTING UPWARDS OF 2000$ I DECLINED. I HAD TO PAY FOR THE OTHER REPAIRS. MANY OTHER VEHICLES HAVE AN OVER RIDE FOR THIS BEING A KEY. I DON'T UNDERSTAND WHY THIS ISN'T BEING ADDRESSED WITH PREVIOUS RECALLS AND MANY CONSUMER COMPLAINTS. THE PASSENGER AIRBAG SYSTEM COMES ON AND OFF INTERMITTENTLY AS DESCRIBED IN OTHER COMPLAINTS. I'M ONLY ADDING MY COMPLAINT IN HOPES THAT IT HELPS MYSELF AND OTHERS RESOLVE THE ISSUE. I WANT TO ALSO NOTE THAT I PURCHASED SEVERAL WARRANTIES WITH THIS VEHICLE. WHICH WERE NOT HONORED AND CANNOT GET A REFUND FOR. ONE WARRANTY INCLUDED DAMAGE TO THE SEATS AND WOULD BE REPAIRED. I FEEL LIKE THESE WARRANTIES SHOULD BE REIMBURSED SINCE NO WORK IS BEING DONE IN REGARDS TO ALL THE ISSUES I'VE HAD.

DSC AND BRAKE LIGHT TURNED APPEARED ON TACHOMETER DISPLAY IN YELLOW AND DOES NOT GO OUT. DSC BUTTON IF PRESSED MAKES NO CHANGES TO DCS/ABS LIGHTS ON DISPLAYS. IMMEDIATELY THE FOLLOWING SYMPTOMS/ISSUES APPEARED: STEERING STARTED TO FAULT LIKE UNALIGNED, BRAKE PEDAL SLIGHTLY ERRATIC, BLINKER TURN SIGNAL DOES NOW NOT TURN OFF AFTER ACTIVATING AND MAKING A TURN. VEHICLE HAS JCW SPORT BRAKE KIT, INSTALLED AT 30,000 MILES, 3 MONTHS AGO. VEHICLE WAS RECENTLY ALIGNED ABOUT 2 MONTHS AGO. VEHICLE WAS SCANNED WITH TO DIAGNOSE FAULT AND FAULT CODE WAS THAT THE SWITCH UNIT STEERING COLUMN/DSC IS FAULTY.NO MISSING SENSORS, ALL ARE CONNECTED IN PLACE. NO PINCHED OR BROKEN CABLES. REPLACED PART #61319253769 MSP $550.00 AND MECHANIC FEE OF $500.00 (REMOVAL OF PART, INSTALLATION, VEHICLE ECU RECODING, AND RECHECK ECU DIAGNOSIS. NO MORE ERROR CODES AND STEERING, DCS AND ABS BACK TO NORMAL. UNKNOWN ROOT CAUSE. *TR

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE WHEN THE CONTACT CLOSED THE DRIVER SIDE DOOR, THE SUN ROOF DETACHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 56,786.

MINI COOPER 2011 OVERHEATED AND BLEW OFF RADIATOR HOSES WHILE DRIVING ON FWY- ENGINE DAMAGE AND HEAD REPLACEMENT.. DEALER IS SAYING BOTTOM RADIATOR HOSE MUST HAVE COME OFF AND LEAKED COOLANT. JUST HAD IT SERVICED. *TR

I HAVE BEEN HAVING PROBLEMS WITH MY 2011 MINI COUNTRYMAN S ALL4 IN REGARDS TO CHECK ENGINE INDICATOR. I HAVE TAKEN MY CAR FOR SERVICE OF THE CHECK ENGINE INDICATOR 4 TIMES NOW. EACH TIME IT HAS BEEN CAUSED BY FUEL IN THE CHARCOAL FILTER SYSTEM. EACH TIME I HAVE BEEN TOLD IT IS FROM OVERFILLING THE FUEL TANK, WHICH I DO NOT DO. I AM CAREFUL TO STOP FUELING THE FIRST TIME THE PUMP KICKS OFF, ESPECIALLY AFTER THE FIRST TIME THIS HAPPENED. THE FIRST 2 TIMES THE DEALER CHANGED THE CHARCOAL FILTER AT NO COST. THE 3RD TIME THEY CHANGED THE FUEL TANK AT NO CHARGE. I HAD NO PROBLEMS FOR ABOUT A YEAR, AND THE CHECK ENGINE INDICATOR CAME ON AGAIN ON 12/18/13, I SCHEDULED SERVICE AS SOON AS POSSIBLE. TURNS OUT THAT FOR THE 4TH TIME FUEL WAS IN THE CHARCOAL FILTER. THE DEALER CAN'T SEEM TO FIND THE SOURCE OF THE PROBLEM AND THIS IS VERY ANNOYING TO SAY THE LEAST. WOULD LIKE TO TURN IN THE CAR NOW, LEASE ENDS IN 7 MONTHS, AND STAY AWAY FROM BMW AND MINI FROM NOW ON!! *TR

THIS IS THE 2ND TIME THIS HAS HAPPENED. I FILED A COMPLAINT THE FIRST TIME IN 2012. HERE IS THE COMPLAINT THAN AND IT IS A REPEAT OF THE SAME PROBLEM. I HAVE CHECKED THE WEB AND OTHERS HAVE EXPERIENCED THIS SAME DESIGN PROBLEM I HAVE SPENT $1,100 ALREADY AND NOW AN REQUIRED TO PAY ANOTHER $1,400 FOR THE SAME PROBLEM. I WENT ON-LINE AND OTHERS HAVE HAD THIS PROBLEM. I WROTE THE DEALER AND MINI-COOPER/BMW ABOUT THIS AND RECEIVED A RUDE DENIAL. HERE IS THE ISSUE (#2): "TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE GEAR LINK BECAME STUCK AS THE CONTACT WAS ATTEMPTING TO REVERSE FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSED THE FAILURE. THE DEALER STATED ADVISED THAT BECAUSE THE CUP HOLDER WAS ABOVE THE GEAR SHIFTER, THE DESIGN WOULD ALLOW ANY SPILLED LIQUID TO EASILY ENTER THE SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 5,000. UPDATED 03/23/12*LJ THE CONSUMER STATED THE COFFEE HOLDER SITS RIGHT OVER THE AREA WHERE THE DEALER SATED COFFEE RUINED THE TRANSMISSION COMPONENT. IT IS NOT SEALED AND THE PLACEMENT OF A LIQUID HOLDER OVER A VULNERABLE EXPENSIVE PIECE OF ELECTRICAL EQUIPMENT WITHOUT ADEQUATE PROTECTION IS A NEGLIGENT DESIGN. UPDATED EVOQ 04/18/12" [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I TOOK THE CAR TO THE DEALER ON 12/15/11 BECAUSE THE PASSANGER AIRBAG OFF LIGHT TURNED ON WHEN A PASSANGER WAS SEATED. THE LIGHT TURNED ON AGAIN JAN 7, 2012. HERE ARE THE DEALER'S NOTES FROM THE 12/15/11 VISIT: SEAT MAT SENSOR OC3 RECODING CHECK FAULT MEMORY NO RELEATING FAULT STORED. COMPLETED TEST PLAN B6577 ACM4. CHECK CONNECTOR TO SENSOR OK. TEST PLAN CONCUDED TO RECODE OC3. UPDATED VEHICLE. D6577 0000 57 310. RETEST OK. AT THE SAME TIME THE CAR ALSO ALERTED TO A TIRE INFLATION ISSUE. HERE ARE THE DEALER'S NOTES REGARDING THIS ISSUE (ALSO 12/15/11): PSI: TIRE INFLATION CHECK SET TIRES TO 33PSI *TT

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE GEAR LINK BECAME STUCK AS THE CONTACT WAS ATTEMPTING TO REVERSE FROM A DRIVEWAY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSED THE FAILURE. THE DEALER STATED ADVISED THAT BECAUSE THE CUP HOLDER WAS ABOVE THE GEAR SHIFTER, THE DESIGN WOULD ALLOW ANY SPILLED LIQUID TO EASILY ENTER THE SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND THE CURRENT MILEAGE WAS 5,000. UPDATED 03/23/12*LJ THE CONSUMER STATED THE COFFEE HOLDER SITS RIGHT OVER THE AREA WHERE THE DEALER SATED COFFEE RUINED THE TRANSMISSION COMPONENT. IT IS NOT SEALED AND THE PLACEMENT OF A LIQUID HOLDER OVER A VULNERABLE EXPENSIVE PIECE OF ELECTRICAL EQUIPMENT WITHOUT ADEQUATE PROTECTION IS A NEGLIGENT DESIGN. UPDATED EVOQ 04/18/12

OUR COUNTRYMAN UNEXPECTEDLY RAN OUT OF GAS WHEN THE DIGITAL FUEL LEVEL DISPLAY STILL HAD TWO BARS ILLUMINATED AND THE ON BOARD COMPUTER INDICATED THERE WERE 57 MILES LEFT. WITHOUT WARNING THE ENGINE QUIT RUNNING, WHICH IS A POTENTIAL SAFETY RISK. THERE ARE MULTIPLE OCCURRENCES OF THIS ISSUE REPORTED HERE: HTTP://WWW.NORTHAMERICANMOTORING.COM/FORUMS/R60-COUNTRYMAN-TALK/215262-RAN-OUT-OF-GAS.HTML THE DIGITAL FUEL LEVEL GRAPH IS OFTEN REFERRED TO AS CANDY CORNS SINCE ON THIS VEHICLE EACH SEGMENT LOOKS SIMILAR TO A CANDY CORN. *TR

TL* THE CONTACT OWNS A 2011 MINI COOPER. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT SHIFTED THE GEAR SELECTOR INTO PARK HOWEVER, THE GEAR WOULD NOT REMAIN SECURE AND THE EMERGENCY BRAKE WAS ENGAGED TO PREVENT THE VEHICLE FROM ROLLING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR REPAIRS. IN ADDITION, THE OIL PUMP GASKET AND MAP THERMOSTAT WERE REPLACED PRIOR TO THE TRANSMISSION FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 2,504. UPDATED 10/12/11*LJ UPDATED 3/30/12 *CN

THE NEW MINI COOPER THAT I LEASED STARTED TO HAVE ACCELERATION PROBLEMS AROUND 6500 MILES. WHAT HAPPENS IS A HESITATION IN THE ACCELERATION OF THE MINI FROM A START OR AT LOW RPMS. FOR EXAMPLE WHEN YOU'RE AT A STOP AND YOU ARE TRYING TO CROSS TRAFFIC THE HESITATION OF THE ACCELERATION IS DANGEROUS IN TIMING THE VEHICLE TO CROSS TRAFFIC AND WHEN THE ACCELERATION CATCHES UP THE CAR JUMPS TO HIGH RPMS. THIS IS BEING REPORTED BECAUSE I TOOK THE COOPER INTO THE MINI OF ONTARIO SERVICE CENTER AND THEY SAID THERE IS NOTHING WRONG.

OCCASIONALLY AND INTERMITTENTLY, THE DIGITAL AUDIO DISPLAY IN THE MIDDLE OF MY MINI'S LARGE SPEEDOMETER WINDOW GOES BLANK, WHILE ALLOWING YOU TO CHANGE CHANNELS AND CHOOSE FUNCTIONS (IPOD, TELEPHONE, RADIO, SATELLITE) WITHOUT BEING ABLE TO SEE WHAT YOU'RE CHOOSING. THE GAS MILEAGE DIGITAL DISPLAY ABOVE THE AUDIO SYSTEM IS READABLE AT ALL TIMES. OCCASIONALLY ALSO AN ORANGE LINE WILL GO THROUGH THE DIGITAL AUDIO DISPLAY HINDERING THE ABILITY TO READ IT COMPLETELY. I BROUGHT THE CAR BACK TO THE DEALER WITHIN 2 WEEKS OF PURCHASING IT NEW TO ADDRESS THE PROBLEM, BUT NOTHING WAS FOUND AND THE CAR WAS RETURNED WITHOUT A REPAIR AFTER 2 DAYS AT THE SHOP. I HAVE SUBSEQUENTLY EXPERIENCED THE SAME PROBLEM AND HAVE TAKEN PICTURES OF THE DISPLAY EACH TIME. *TR