2013 MINI Cooper Convertible Problems & Complaints

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper Hardtop. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 20-30 MPH on a slight incline and depressing the accelerator pedal, the vehicle was sluggish and delayed while responding. The contact stated that the failure recurred while driving on a slight incline. The contact stated that a service warning light and the check engine warning light were illuminated. The local dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

The contact owns a 2013 Mini Cooper. The contact stated while driving 60 MPH, the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the passenger's side seat occupancy sensor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 106,000.

BMW/MINI have known about a faulty airbag sensor in the seats, yet never did a recall. The passenger side airbag does not operate when someone sits in the seat due to a faulty sensor on the seat cushion. BMW was around $1600 to replace this. Big safety concern if a crash happens and air bag does not go off. Should be a factory recall.

The vehicle has a faulty seat sensor that causes the vehicle to default to having a non-occupied seat with warning lights. In this situation, a passenger will not have an air bag deploy even if they’re heavy enough to otherwise trigger the weight sensor. This is happening on my vehicle and, based on internet research, most other R56 models to the point of a market existing for electronic bypass modules. Mini will not repair for a reasonable cost.

The passenger seat OC3 Occupancy Sensor has malfunctioned, leading to the ECU to believe the seatbelt is unbuckled and disabling the passenger airbag while the car is in motion. This is a frequent occurrence which can be seen across all of the Mini/BMW forums for an untold number of owners of this build.

I TOOK MY CAR IN FOR SERVICING FOR AN OIL CHANGE AND BECAUSE THE PASSENGER AIRBAG WARNING WAS DISPLAYED. TECHNICIAN SAID THE PASSENGER SEAT OCCUPANCY HAS A SENSOR FAULT. NO GUARANTEE THE AIRBAG WOULD INFLATE IN AN ACCIDENT. $1123 PLUS TAX TO REPLACE. IS THERE A RECALL NOTICE ON THIS? IF SO I HAVE NOT SEEN IT. CAN NOT AFFORD TO REPLACE THAT, IT IS A SERIOUS SAFETY CONCERN. CAN YOU HELP ME WITH THIS IN SOME WAY? SEEMS MANDATORY TO ME THAT MINI COOPER WOULD COVER THIS. MY CAR HAS LESS THAN 35K ON IT MILEAGE. I AM VERY CONCERNED FOR MY PASSENGERS IN FRONT SEAT.

Thermostat sensor malfunction. Mini coopers all around world had issues with the first generation thermostats and sensors, they created an entirely new system for all new minis with a new thermostat house and different sensor type. Yet they did not recall all the other minis when they don’t even sell the old thermostat anymore. So the new house and sensor won’t fit on the first gen models. This is a worldwide issue with first gen models

In July 2023, a recall letter I received from MINI states a defective Footwell Control Module “could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury.” It also states “a remedy is currently being developed.” I called the local MINI dealer service department, and that department had never heard of the defect or the recall, sending me in to MINI Customer Relations. The gentlemen I spoke with said he thought the car was safe to drive (nowhere mentioned in the letter), and he could not offer anything in writing to back-up his claim. When I said what if there is a fire in the car, he suggested I “evacuate the vehicle.” I asked for a loaner since I was and still am concerned the car is not in fact safe to drive without an official written confirmation from MINI explaining why and how MINI knows my affected car is safe to drive in light of “increased risk of a fire or injury” identified in the recall letter. He could not answer and sent me on to MINI’s “Executive Office.” I received a call from Alyssa in that office who confirmed that no loaner or alternative transportation would be provided and who offered no other solution beyond another assurance the car was safe to drive despite the specific reference to increased “risk of fire or injury” in the recall letter. Again, no supporting information was provided for that claim, so I remain uncertain as to the safety of my vehicle and will not drive it without a remedy. I offered to have MINI buy back the car if they are so sure it is safe since I will not try to sell the car to anyone else under the circumstances. Since then, nothing whatsoever has happened and my car just sits idle. Surely there is some remedy available for this sort of callous disregard of customer safety and lack of any remedy about a safety issue that MINI itself has acknowledged. I am hoping your office can help me get this resolved quickly.

THE METAL CLADDING ON THE PASSENGER DOOR HANDLE DETACHED AND WHEN I GRABBED THE HANDLE TO GET INTO THE CAR THE METAL CUT INTO MY INDEX FINGER, REQUIRING 5 STITCHES TO CLOSE THE WOUND. THE CAR WAS STATIONARY AND PARKED IN MY SPACE ON PRIVATE PROPERTY.

There have been at least 7 write-ups about air bag failure on this model reported to you. When a passenger sits in the seat of my car, with the seat belt on, 01 the airbag light and seat belt light come on. If I have an accident the airbag on the passenger side will not deploy, leading to death or injury to the passenger. This has been reported to a MINI dealership. They will inspect it at my cost to see if it rates as a safety item. It is available for inspection as I can't drive it with a passenger and I can't leave my disabled wife alone at home. The car has 92323 miles on it. [XXX]--- [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When passenger is seated with safety belt on the seat belt light comes on along with a message that the passenger seat air bag will not deploy.

I HAVE A 2013 MINI COOPER ONLY 59K MILES ON IT AND THE ENGINE LIGHT CAME ON. I TRIED USING THE OBD MACHINE TO TURN IT OFF BUT IT WON'T TURN OFF. I HAVE P052B AND P013C CODES.CHECK ENGINE LIGHT COMES ON AND OFF RANDOMLY.

I BOUGHT MY MINI BRAND NEW IN 2013. I TOOK IT TO BE SERVICED REGULARLY AT CREVIER MINI AND I TOOK IT EVERY TIME I HAD A SERVICE LIGHT COME ON, WHICH WAS MULTIPLE TIMES IN THE FIRST COUPLE YEARS. THE WARRANTY LASTED UNTIL JUNE 2017. IN NOVEMBER 2017, I NOTICED A MUSTY SMELL COMING FROM THE AIR VENTS, AND NOTICED LIQUID WAS LEAKING FROM MY CAR. I TOWED MY CAR TO THE DEALERSHIP, AND MINI TECHS FOUND THAT MY THERMOSTAT HOUSING FAILED AND LEAKED, AND THE HEAD GASKET WAS NOT PROPERLY SEALED WHICH CAUSED MY CAR TO LEAK COOLANT. MINI USA HELPED WITH THE COST OF MY REPAIR TO MY CAR WHICH ONLY HAD 37,000 MILES ON IT BECAUSE OF ITS LOW MILEAGE, FOR WHICH I WAS VERY GRATEFUL. NOW, IN AUGUST 2018, I NOTICED THAT THE RADIATOR FAN WHICH IS DIRECTLY CONNECTED TO THE THERMOSTAT WAS NOT TURNING (THE FAN WAS STILL FUNCTIONING WHEN CONNECTED TO POWER). I TOOK IT TO GET SERVICED AND MINI TECHS FOUND THAT MY ENGINE HAD OVERHEATED TO THE POINT OF BEING CRITICALLY DAMAGED. THERE WAS COOLANT FOUND IN THE SPARK PLUGS WHICH MEANS MOST LIKELY THAT THE HEAD GASKET LEAKED. WHEN I ASKED IF THIS COULD HAVE BEEN RELATED TO THE PRIOR REPAIR, I WAS TOLD IT IS DIFFICULT TO PINPOINT THE EXACT REASON THIS HAPPENED. HOWEVER, THERE SHOULD HAVE BEEN AN INDICATOR LIGHT TO PREVENT THIS TYPE OF CRITICAL PROBLEM BEFORE IT IS IRREVERSIBLE AND CAN'T BE FIXED, BUT THERE WAS NOT. THE ENTIRE ENGINE HAS TO BE REPLACED FOR A SERVICE CHARGE OF AROUND $7500. THIS IS WORTH MORE THAN THE CAR ITSELF. WHAT I LEARNED IS THAT EVEN IF YOU DO EVERYTHING RIGHT, BY THE BOOK, AND PER RECOMMENDATION FROM MINI, YOUR CAR CAN STILL FAIL AND DIE WITHIN 5 YEARS- RIGHT AFTER THE COMPANY WARRANTY WEARS OFF. THIS HAS SHAKEN MY FAITH WITH THE MINI COMPANY. FOR NO REASON SHOULD A CAR HAVE FAILED AFTER BEING DRIVEN FOR AROUND 40,000 MILES WHILE RECEIVING SERVICE FROM THE DEALERSHIP ITSELF.

2013 MINI COOPER BOTH RIGHT AND LEFT TAIL LIGHT ASSEMBLIES HAVE REQUIRED REPLACEMENT AT THE DEALER DUE TO MELTED PLASTIC ADJACENT TO LIGHT BULB CONTACTS. QUOTING THE DEALER SERVICE RECORD "FOUND LEFT TAG LIGHT BULB OUT AND RIGHT LOWER BRAKE LIGHT MELTED. REPLACED TAG LIGHT BULB AND RIGHT TAIL LIGHT ASSY." THAT SERVICE WAS PERFORMED AT A MINI DEALER IN 2018. THE SAME PROBLEM AND SAME REPAIR WAS PERFORMED AT A DIFFERENT MINI DEALER IN 2017. SIMILAR PROBLEMS HAVE BEEN REPORTED ON THIS WEBSITE (NHTSA VEHICHLE COMPLAINTS), AND THE PROBLEM WAS FAMILIAR TO THE SERVICE PERSONNEL AT BOTH DEALERSHIPS. MINI HAS A STANDARD PRACTICE OF ISSUING "WARRANTY EXTENSIONS" FOR KNOWN "DEFECTS IN MATERIALS OR WORKMANSHIP" WHICH COVER THE EXPENSE (BOTH PARTS AND LABOR) FOR REPLACEMENT AND REPAIR AS NECESSARY, BUT DOES NOT RISE TO THE LEVEL OF A FULL RECALL. MINI ALSO KEEPS DETAILED, NON-PUBLIC, RECORDS TRACKING THE FREQUENCY OF COMMON VEHICLE REPAIRS. I WOULD RECOMMEND THAT THIS ISSUE RECEIVE THE NEXT LEVEL OF INVESTIGATION TO DETERMINE IF EITHER A WARRANTY EXTENSION OR A FULL RECALL IS INDICATED. THANK YOU FOR TAKING THE TIME TO READ THIS NOTE.

THE DRIVER'S SIDE REAR BRAKE LIGHT BULB HARNESS MELTED. THIS NECESSITATES THE REPLACEMENT OF THE ENTIRE LIGHT ASSEMBLY UNIT. I UNDERSTAND THAT THIS HAS BEEN A RECURRENT PROBLEM FOR MINI FOR A NUMBER OF YEARS.

I HAVE A 2013 COOPER S AND WANTED TO REPLACE THE BLADES TO SOMETHING WITH A BIT MORE QUALITY (THE FAR RIGHT SIDE OF THE PASSENGER BLADE DOES NOT CONTACT THE LOWER CORNER OF THE WINDSHIELD). AFTER 2 WEEKS USING NEW OEM WIPERS THEY LOSE THEIR FLEXIBILITY AND ARE LESS ABLE TO WIPE CLEANLY. MINI CHANGE DESIGN WIPER BLADE AND ONLY POOR QUALITY OEM BLADES AVAILABLE FOR REPLACEMENT, NO AUTOMARKET ALTERNATIVE. I HAVE CRITICAL SAFETY CONCERN ABOUT OEM MINI COOPER WIPERS

TL* THE CONTACT OWNS A 2013 MINI COOPER. THE CONTACT STATED THAT THE WINDSHIELD WAS FRACTURED WITHOUT IMPACT. THE WINDSHIELD WAS NO LONGER ATTACHED TO THE VEHICLE AND WAS AT RISK OF COMPLETELY DETACHING. THE CONTACT INFORMED THE DEALER WHO STATED THEY WERE UNABLE TO REPLACE THE WINDSHIELD BECAUSE IT WAS NOT COVERED IN THE WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

Passenger occupancy sensor malfunctions all the time and there are hundreds of claims regarding this issue but was never addressed by the manufacturer The same issue prompted a recall in older models but has not been corrected in newer ones

As per NHTSA there was a recall the replace OC3 SEAT OCCUPANCY MAT but I never received recall notice and just passed 10 years with 40K millage and started getting air bag light, dealer is not replacing it under warranty, if they was a recall they should have replaced my seat earlier so that I would not have this issue today. is there a way to extend warranty to longer time or recall all the cars and replace them so that we do not have to spend 2k to replace it? "01 11 16_OC3 SEAT OCCUPANCY MAT: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES"

Blinkers stopped working and windows are no long rolling down

Freeze plug randomly popped out while driving causing vehicle to stall in the middle of traffic almost causing a major accident and or death. Research indicates there has been numerous complaints by Mini Cooper owners experiencing the same issue of a premature unexplained failure with no action taken from Mini to mitigate this safety issue. I’m lucky to be alive.

I wrote to you before. My complaint number is/was:11559619. I never received a response from you. I explained in my previous complaint that I purchased a used car from Carvana in August of 2022. I bought a 2013 Mini Cooper S. This car comes standard with run-flat tires. When I took possession of the car there were 4 brand new tires on it. I drove the car for a year or so, and got a flat tire one night. There is no spare in this car because there is no room for a spare. I was stranded on the side of a busy highway with NON-run-flat tires and no spare because Carvana replaced the standard run-flats with non-run-flat tires. I had no way of knowing this until I got a flat and found myself stranded on the side of the road, alone, at night. Carvana never informed me that the tires they put on the car were not run flat tires, and they did not provide me with any type of flat tire pump or anything like that. They sold me an unsafe car! I am STILL driving a car with no spare and non-run-flat tires all because Carvana wanted to save a few bucks and figured I wouldn't find out until the 7-day or 30-day warranty had long ago expired. Carvana is guilty of selling an unsafe car. They know that the Mini Cooper comes with run flat tires and that there is no spare in the car, yet they didn't care and replaced the tires with cheaper non-run-flat tires. I have contacted Carvana multiple times but they just tell me that since I didn't report this issue within the 7-day return window I'm out of luck. How would I have known the tires they put on the car before selling it were not standard tires until I had a flat tire! I am not able to schedule my flat tire so that it happens within their short warranty window. I have contact the States Attorney General's office, the BBB, Consumer Affairs and eveyone tells me that they don't handle these types of complaints. I need you to help me get Carvana to replace the unsafe equip they put on the car with safe tires! PLEASE!!

The footwell module that controls the lights, brake lights windows and dashboard is faulty on all mini cooper of this module. Every time I change my battery or disconnect it the module brakes and the dealership knows this problem and still want to charge 1300 dollars to fix it it is a safety and hazard issue.

I purchased a used car from Carvana. It had brand new tires on the car when I took possession of it. The make and model of my car comes standard with run-flat tires because my car does not have a spare tire. Before Carvana sold the car they replaced the tires with non run-flat tires but did not inform me of this. One year after I took possession of the car, I had a flat tire and was stranded on the side of a busy highway for hours because I had no spare and the tires Carvana put on the car were not run flat tires. I think Carvana put my safety at risk just to save a few bucks. I have contacted them multiple times and they won't help me. I think they should replace the tires on my car with run flat tires since I'm still driving an unsafe car. They knew the car comes standard with run flats and they knowingly replaced the tires with non run flats. Can you help me?

The fuel pump relay circuit board has a failed point in the soldering, causing the car to intermittently stall and die on the road. My safety was at risk because my car died randomly with no warning on a busy road. Can not even limp car to side of road. The part is being replaced by dealer where car was purchased, but a quick internet search provides thousands of similar results. There were no warning lights or any kind of code stored in the computer. I only had the car for one day before the car died so I am not aware of any prior warning signs.

Repeated experiences of sudden engine operational failure and reduced and/or complete loss of power while driving. The engine malfunction indicator lamp comes on. Car stalls and stops in traffic on the highway and on streets blocking traffic. Will not start again until powered off for periods between 5-15 minutes if at all. -First experienced the issue February 2020 and have intermittently experienced the same issue ever since. -Occurs when driving at a variety of speeds and a variety of fuel levels. -If diagnostics were able to reveal an issue both fuel pumps were noted as the cause on different occasions. The High Pressure Fuel Pump has been the most diagnosed and repaired issue. -Car has been diagnosed by the dealer and 3 independent service repair shops. Dealer stated no recall or existing issue that would cover this problem and have not received any notifications from the manufacture.

TAKATA RECALL: THE WARNING LIGHT IS ALWAYS ON THE PAST 6 MONTHS SAYING MY AIRBAG ON PASSENGER SIDE IS NOT OPERATIONAL. MINI DEALERS WANT TO CHARGE ME $145 PLUS TO CHECK IF THE AIRBAG IS DEFECTIVE. DON'T THEY HAVE TO CHECK THIS AT NO CHARGE FOR ME? I AM VERY CONCERNED FOR MY PASSENGERS, BUT CANNOT AFFORD TO DO THIS.REPAIR SHOP SAID RF SEAT OCCUPANCY SENSOR NEEDS REPLACEMENT. COST $1082. ADVISED ME TO CHECK WITH YOU IF THAT IS COVERED BY MINI. ISSUE #2: HAD TO REPLACE ALL 4 FAULTY IGNITION COILS. SERVICED THROTTLE BODY. COST ME MANY $$$$

64,000 MILES - WINTER 2017 MY 2013 MINI COOPER PACEMAN SALL4 WAS TAKING ON WATER IN THE BOOT- DIDNT KNOW IF IT WAS FROM MELTING SNOW ETC. IN CAR. DRIED OUT. WATER CAME BACK AND FLOODED BACK SEAT FLOOR. BROUGHT TO MINI- THEY TOLD ME I HAD A TAILLIGHT SEAL LEAK WHICH CAUSED WATER TO GET DOWN INTO THE CAR WHICH FRIED A COMPUTER SYSTEM THAT CONTROLLED MY AWD AND OTHER THINGS. AWD IS NOT OPTIONAL WHERE I LIVE. MY WARRANTY HAD JUST ENDED. THE QUOTE FOR THE WORK WAS THOUSANDS OF DOLLARS. I CONTACTED MINI CORPORATE THEY OFFERED TO COVER 15% OF THE BILL. I DENIED THAT AND CLAIMED IT ON MY INSURANCE WHICH NOW SHOWS NEGATIVELY AGAINST MY CAR. I DIDNT EVEN KNOW A TAILLIGHT SEAL COULD LEAK? THEN TO HAVE A COMPUTER GET FRIED AS A RESULT OF IT. THIS IS A MINI DEFECT, I SHOULD NOT HAVE HAD TO PAY FOR IT. NOT TO MENTION MY CAR WAS IN THE SHOP FOR SEVERAL WEEKS OF REPAIR. THEY HAD TO COMPLETELY TAKE THE CAR APART TO DRY EVERYTHING OUT, ORDER PARTS AND REPLACE IT ALL.

THE SUNROOF SPONTANEOUSLY SHATTERED. THERE WAS NO ACCIDENT, THERE WAS NO EVENT, THERE WAS NOTHING TO CAUSE THIS TO OCCUR. IT HAD BEEN PARKED OVERNIGHT IN AN OPEN AREA, AS IT WAS BEING DRIVEN ON THE ONRAMP WHEN IT SOUNDED LIKE A WINDOW WAS OPEN, THEN ON THE HIGHWAY IT SOUNDED LIKE THERE WAS ICE CRUST COMING OFF OF THE BACK OF THE CAR, THEN THERE WAS A RUSH OF WIND - PULLED OVER AND SAW THE SHATTERED ROOF. THANKFULLY THE SUNSCREEN WAS CLOSED SO THE GLASS DIDN'T POUR ONTO ME.

TL* THE CONTACT OWNS A 2013 MINI COOPER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE EPS INDICATOR ILLUMINATED. THE FAILURE RECURRED A SECOND TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

2013 MINI COOPER PACEMAN BASE AUTO. 05/30/2016- WE EXPERIENCE INSTANCES WHERE VEHICLE CONTINUES TO ACCELERATE MAINTAINING SPEED AFTER RELEASING GAS PEDAL WHILE VEHICLE IS IN MOTION ON CITY STREET, HIGHWAY, CITY STREET GOING DOWNHILL. DURATION OF THE PERIOD OF CONTINUED ACCELERATION MAINTAINING SPEED TYPICALLY LAST 1 TO 3 SECONDS. WE NOTED THAT THE OCCURRENCE OF THESE INSTANCES BEGAN RECENTLY AFTER ANNUAL SERVICE IN 05/2016. WE INQUIRED IF VEHICLE HAD RECENT SOFTWARE UPDATE. DEALER CANNOT DIAGNOSE ANY DEFECT. DEALER CITED ADAPTIVE ENGINE CONTROL UNIT (ECU). DEALER ACKNOWLEDGED OTHER CUSTOMERS HAVE CITED THE SAME ISSUE WE ARE EXPERIENCING. DEALER RESET ECU UNIT. WE INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM. DEALER OFFERED TO PERFORM TRANSMISSION FLUID SERVICE AT OUR EXPENSE. NOTE VEHICLE STILL UNDER NEW CAR WARRANTY. DEALER ADVICE WHEN INSTANCE OF ACCELERATION OCCURS TO PRESS THE BRAKE. DEALER ADVISED US TO CHANGE DRIVING STYLE. WE CONFIRMED ALL REMEDIES AT DEALER LEVEL EXHAUSTED. WE CONTACTED MINI USA FOR ASSISTANCE AND INQUIRED IF TRANSMISSION FLUID SERVICE WOULD RESOLVE THE PROBLEM, REQUESTED MINI USA WORK WITH DEALER TO COVER EXPENSE. MINI USA CONTACTED DEALER. MINI USA DECLINED TO COVER TRANSMISSION FLUID SERVICE EXPENSE. MINI USA REFERRED US BACK TO DEALER SERVICE MANAGER FOR FURTHER ASSISTANCE AND CLOSED INCIDENT. MINI USA OFFERED TO HAVE REGIONAL REP MEET WITH US WHEN AT DEALER IN 09/2016. WE ACCEPTED OFFER TO MEET. 09/14/2016 WE CONTACTED MINI USA ABOUT MEETING WITH REGIONAL REP. MINI USA HAD NO RECORD OF OFFER OR REQUEST. WE INFORMED MINI USA ALSO EXPERIENCING SAME ACCELERATION ISSUE IN 2013 MINI COOPER COUNTRYMAN BASE AUTOMATIC. ANNUAL SERVICE FOR THIS VEHICLE IN 05/2016. WE ASKED IF PROBLEM IS ECU SOFTWARE RELATED. FOR THE RECORD WE INFORMED MINI USA THAT THEY HAVE DEEMED VEHICLE SAFE TO DRIVE.

I DROVE AN AUTOMATIC 2013 CERTIFIED MINI COOPER OFF THE LOT WITH 33K PRIOR MILES. AFTER LESS THAN A WEEK, AND AFTER ONLY DRIVING A TOTAL OF 254 MILES, THE ACCELERATOR FAILED IN THE MIDDLE OF AN INTERSECTION. I DID NOT LOOSE ALL POWER, THE GAS PEDAL JUST QUIT RESPONDING WHILE I WAS DRIVING. ALL OTHER SYSTEMS IN THE CAR SEEMED FULLY RESPONSIVE/OPERATIONAL WITH EXCEPTION TO THE ACCELERATOR. THE ENGINE DID NOT REV AND THE CAR DID NOT RESPOND TO THE ACCELERATOR EVEN WHEN IT WAS PUSHED FULLY DOWN. MY CAR WAS MANUALLY PUSHED OUT OF THE INTERSECTION/TRAFFIC WITH HELP BY THE PERSON BEHIND ME. AFTER SAFELY TO THE SIDE OF THE ROAD, I TURNED OFF THE CAR. AFTER ABOUT 5 MINUTES I RESTARTED THE CAR AND THE GAS PEDAL WAS OPERATIONAL. THE FOLLOWING DAY I DROVE THE CAR BACK TO THE DEALER WITHOUT INCIDENT. THEY RE-CHECKED THE CERTIFICATION ITEMS AND WERE NOT ABLE TO DIAGNOSE THE PROBLEM. THEIR ERROR READERS DID NOT DETECT ANY CODES. PERPLEXED- THEY SENT THE INFORMATION TO THEIR TECHNICAL ENGINEERING DEPARTMENT. THE ENGINEERS CLAIM THAT IT IS A NEEDED SOFTWARE UPDATE THAT CAUSED THE ACCELERATOR FAILURE WHILE THE VEHICLE WAS IN MOTION. THE ENGINEERS ARE ASKING THAT THE MINI SERVICE DEPARTMENT UPDATE THE SOFTWARE AND DRIVE A BIT TO TEST THE VEHICLE. THE SITUATION THAT THE NEEDED SOFTWARE UPDATE CAUSED IS DANGEROUS. I HAVE SEEN POSTS FROM OTHER MINI COOPER DRIVERS WHO HAVE/ARE EXPERIENCING THIS ISSUE- YET THERE ARE NO RECALLS OR KNOWN SERVICE BULLETINS FOR THE HAZARDOUS PROBLEM. I DID NOTIFY MINI USA (CORPORATE) OF THE ACCELERATOR FAILURE. NOTES: THE CAR WAS VERY RECENTLY FULLY SERVICED/CERTIFIED WITH NO KNOW PROBLEMS, I HAD FUEL, I WAS IN DRIVE, THE CAR WAS IN MOTION, I WAS ATTEMPTING TO MAKE A LEFT TURN IN A RESIDENTIAL INTERSECTION, I WAS IN THE PROCESS OF ACCELERATING WHEN THE GAS PEDAL FAILED TO RESPOND FURTHER- I WAS IMMOBILIZED IN THE MIDDLE OF AN INTERSECTION.

I JUST BOUGHT A BRAND NEW 2013 MINI COOPER LAST YEAR ON NOVEMBER 2012. SOMETIME DURING LAST WEEK SEPTEMBER 18, 2013, I DROVE HOME FROM WORK TURN OFF MY CAR BUT THE KEY WOULDN'T RELEASE. I HAVE TO PRESS MANY TIMES FOR IT TO RELEASE. THE NEXT DAY HEADING OUT TO WORK, START THE CAR BUT THE GEAR SHIFT GOT STUCK. IT WOULDN'T SHIFT TO REVERSE. I CALL THE DEALER TO MAKE AN APPOINTMENT TO SEE WHAT'S WRONG WITH THE CAR. THE MINI DEALER CALLED TO NOTIFY THAT THEY WILL NEED TO STAY OVERNIGHT AS IF THEY SAID THEY ARE WAITING FOR ONE PART TO COME IN. THE NEXT DAY THE DEALER CALL ME TO ADVISED THAT COFFEE HAD LEAKED INTO THE GEAR SHIFTER AND CAUSE THE FAILURE. AND TOLD ME IT WILL CAUSE $1,500 FOR PARTS AND LABOR TO FIX IT. THEY TOLD ME THAT THE WARRANTY WON'T COVER IT, IT WILL COME OUT FROM MY POCKET. SO I TOLD THEM NOT TO DO ANYTHING, THAT I WILL COME AND PICK UP THE CAR. *JS

THE WINDOW ON THE DRIVER'S SIDE STOPPED WORKING. IT IS AN AUTOMATIC WINDOW WITH A ONE-TOUCH FEATURE. AT FIRST, THE ONE-TOUCH FEATURE STOPPED WORKING. THEN NOTHING WORKED TO GET THE WINDOW TO GO UP OR DOWN. UPON PRESSING THE BUTTON THAT CONTROLS THIS WINDOW, THE WINDOW DID NOTHING AND A FAINT CLICKING SOUND COULD BE HEARD COMING FROM THE DRIVER'S DOOR/FOOTWELL AREA. I TOOK THIS CAR TO THE DEALERSHIP WHERE I BOUGHT IT. THEY KEPT IT FOR 3 BUSINESS DAYS. THE WINDOW WORKED WHEN I PICKED UP THE CAR AND CONTINUED TO WORK FOR ABOUT A WEEK AND A HALF. THEN THE WINDOW STOPPED WORKING ALTOGETHER. I RETURNED THE CAR TO THE SAME DEALERSHIP ON JULY 16, 2013. THE DEALERSHIP STILL HAS MY CAR, AND THE WINDOW HAS STILL NOT BEEN FIXED. *TR