2002 VOLKSWAGEN Jetta Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
713
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
113 complaints
KNOWN MELTING FUSE BOX ON TOP OF BATTERY. FROM SCHEMATICS, APPEARS S180 FUSE (COOLANT FAN) AS PREDOMINANT POINT OF FAILURE. ISSUE HAS BEEN REPORTED (VIA WEB) ACROSS NUMEROUS MODELS AND YEARS. CALLED VW FOR FIX; AS TECHS APPEAR VOID OF A GENERAL CONSENSUS TO PROBLEM/FIX. UNFORTUNATELY, VW REFUSES TO ACKNOWLEDGE AND/OR PROVIDE SOLUTION TO CUSTOMER(S). REFERS ME TO DEALER, WHICH IS OVER AN HOUR AWAY. JUST NEED INFO TO ORDER REPAIR KIT AND RESTORE VEHICLE INTEGRITY/SAFETY. CONCERNED AS THIS MAY BE A POTENTIAL FIRE HAZARD; DUE TO THE VOLUME OF HEAT GENERATED BY WIRING WITHIN INTERNAL COMPARTMENT. IN TURN, I UNDERSTAND THE AGE OF THE VEHICLE IS OUTSIDE THE NORMAL WARRANTY PERIOD. AS STATED, JUST WANT AN ANSWER TO REPAIR; HOWEVER, VW CUSTOMER CARE REP COMMENTED I SHOULD REPORTING THIS ISSUE IN HOPES TO DRAW ADDITIONAL ATTENTION OF OTHER OWNERS AND, EVENTUALLY, THE NHTSA TO GET VW TO RESPOND TO CUSTOMERS QUESTIONS.
Sep 30, 2017
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 35 MPH, THERE WAS SMOKE AND FIRE UNDERNEATH THE GLOVE COMPARTMENT BOX. THE CONTACT EXITED THE VEHICLE WITH THE CHILD BEFORE THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT FILED A FIRE REPORT AND EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Sep 03, 2015
WHILE REACHING HOME, I SAW SMOKE COMING OUT OF ENGINE, SMELL OF HEATED PLASTIC, AND THE ALTERNATOR WARNING LITE ON. SWITCHED OFF THE CAR AND OPENED THE HOOD. NOTED THAT THE SMOKE AND SMELL WAS COMING FROM THE PLASTIC FUSE BOX THAT IS ON THE TOP OF THE BATTERY AND THAT THE FUSE BOX COVER HAD BURNT HOLE. THE WIRE FROM THE ALTERNATOR TO ONE OF THE FUSES IN THE FUSE BOX HAD MELTED THE PLASTIC. I REPLACED THE FUSE BOX, CLEANED THE WIRE AND ATTACHED IT BACK. ON 6/23/15, I WAS UNABLE TO START THE CAR. THE BATTERY WAS WEAK AND NOTED THAT ONE OF THE FUSES IN THE BOX HAD MELTED THE PLASTIC.
Jun 28, 2015
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN). *TR
Oct 27, 2014
FAULTY FUSE PANEL IN ENGINE COMPARTMENT (THE ONE SITUATED ON TOP OF THE BATTERY, NOT THE PANEL IN THE CABIN). *TR
Oct 27, 2014
+ 108 more complaints for this component
SEATS
96 complaints
TL* THE CONTACT OWNS A 2002 VOLKWAGEN JETTA. WHILE OPERATING THE VEHICLE WITH THE FRONT SEAT WARMERS ACTIVATED, THE FRONT PASSENGER WAS BURNED WHEN THE SEAT WARMER MALFUNCTIONED. MEDICAL ATTENTION WAS NOT NEEDED. THE FAILURE BURNED A HOLE THROUGH THE FRONT PASSENGER SEAT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Dec 19, 2016
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, SMOKE STARTED TO EMIT FROM THE FRONT PASSENGER SEAT. THE FRONT PASSENGER WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 217,000.
Mar 16, 2015
BOTH FRONT SEAT HEATERS ON ANY SETTING ARC AND HAVE BURNED MULTIPLE HOLES ON THE OUTER LOWER SEAT UPHOLSTERY. *TR
Apr 01, 2014
WHILE DRIVING WITH SEAT HEATER ON SEAT BURNED THRU FOAM AND SEAT COVER ALSO BURNED PANTS LEG AND WIFE'S FINGER TRYING TO PUT OUT THE EMBERS. *TR
Nov 11, 2013
TURNED THE DRIVERS SIDE HEATED SEAT WARMER ON TO 2. RANGE BEING 0-5. I SMELLED SMOKE AND TURNED IT OFF AFTER ONLY 10-15MIN OF BEING ON. I NOTICED WHEN I GOT OUT OF THE CAR, THAT I HAD A HUGE QUARTER SIZE HOLE IN MY SEAT AND MY DOWN COAT WAS BURNED THROUGH IN 2 LARGE SPOTS. THIS IS UNSAFE. IT COULD HAVE BEEN A HUGE FIRE IF I HAD NOT TURNED OFF THE WARMER AS SOON AS I SMELLED SOMETHING BURNING. *TR
Jan 22, 2013
+ 91 more complaints for this component
AIR BAGS
93 complaints
I was driving on the freeway and the airbags deployed. No one hit me and I don't hit anyone.
Jan 18, 2023
SIMPLY WANTED TO LET YOU KNOW THAT MY DAUGHTER REAR ENDED ANOTHER CAR AT 40MPH AND COMPLETELY CRUNCHED IN HER FRONT END (CAR IS TOTALED), BUT THE AIRBAGS DID NOT DEPLOY. WE DIDN'T THINK ANYTHING OF IT UNTIL THE STATE FARM AGENT MENTIONED THAT SHE HAD AIRBAGS ON THE CAR.
Sep 14, 2017
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 49,706. UPDATED 08/22/16*LJ *CN
Jun 10, 2016
STOPPED AT A LIGHT, WHEN THE DRIVER SIDE SEAT AIRBAG DEPLOYED. SUBSEQUENTLY PUT ON FLASHERS, AND PULLED OVER TO A CURB. PASSENGER SIDE SEAT AIRBAG THEN DEPLOYED (APPROXIMATELY 1 MINUTE LATER AFTER THE FIRST). SEAT AIRBAG DEPLOYMENT RESULTED IN ABRASIONS ON DRIVER AND PASSENGER. CHECKED THE EXTERIOR OF THE CAR, BUT THERE WAS NO DAMAGE. APPROXIMATELY AN HOUR AND A HALF LATER, THE SIDE CURTAIN AIRBAGS ON BOTH SIDES SPONTANEOUSLY DEPLOYED WHILE AGAIN STOPPED AT ANOTHER RED LIGHT. THIRD PASSENGER IN REAR WAS UNINJURED DURING INCIDENTS. *TR
Jul 11, 2014
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 35 MPH AND CRASHED INTO THE REAR OF A PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES AS A RESULT. THE VEHICLE WAS TOWED FROM THE SCENE AND WAS NOT INSPECTED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 91,000.
Jul 05, 2012
+ 88 more complaints for this component
POWER TRAIN
78 complaints
THE SHIFTER FIRST LOCKED UP IN HEAVY TRAFFIC, THEN LATER CAME COMPLETELY LOOSE IN TRAFFIC. THE VW PARTS DEPARTMENTS SAID THIS PROBLEM HAS HAPPENED SO MUCH THAT NO ONE WITHIN 200 MILES HAD THE PARTS IN STOCK AS THEY WERE SOLD OUT. VW REFUSED TO COOPERATE WITH THE BETTER BUSINESS BUREAU IN RESOLUTION. THE BBB TOLD ME TO REPORT TO THE NHTSA>
May 09, 2017
AFTER SITTING IN TRAFFIC AND DRIVING AT LOW SPEEDS THE CAR SUDDENLY WILL SLIP OUT OF GEAR. THE ENGINE RACES AND I AM STUCK IN FIRST. I HAVE TO CONTINUE TO DRIVE AT HIGH RPMS IN 1ST JUST TO GET HOME. IT HAPPENED INTERMITTENTLY AT FIRST, BUT NOW IT HAPPENS DAILY IN TRAFFIC. I TOOK IT VOLKSWAGEN AND THEY SAY NOTHING IS WRONG. TOOK IT TO A TRANSMISSION SHOP AND THEY SAY THE TRANSMISSION MUST BE REBUILT FOR $6000. IF I TURN THE CAR OFF AND IT COOLS DOWN, I CAN SOMETIMES GET IT TO STAY IN GEAR. IT HAPPENED SEVERAL TIMES WHILE ACCELERATING ONTO A FREEWAY NEARLY CAUSING AN ACCIDENT BECAUSE I HAD TO QUICKLY PULL OFF THE ROADWAY. UNREAL THAT VOLKSWAGEN IS "UNAWARE" OF THIS ISSUE AND CAN'T SEEM TO REPAIR IT. PLEASE RECALL! *TR
Apr 22, 2014
AFTER STARTING THE CAR AND LETTING IT WARM UP. I DROVE OUT OF MY DRIVEWAY TO THE STOP SIGN. MADE A RIGHT TURN AND THEN A QUICK LEFT. AFTER TURNING THE CAR COULD NOT GO INTO GEAR,THE RPMS KEPT RACING UP. BUT THE GEAR WOULD NOT ENGAGE. PULLED INTO A STORE PARKING LOT AND DROVE AROUND IN CIRCLES AT THIS LOW SPEED. UNTIL FINALLY THE CAR JUMPED INTO GEAR AND I TOOK OFF. CAR WAS DIAGNOSED AS HAVING A BAD MOTHER BOARD TO THE CARS COMPUTER. IT DROVE FINE FOR A FEW DAYS THEN AT A STOP LIGHT IT JUMPED OFF AGAIN. (CAR WAS WARM BECAUSE I HAD DRIVEN A DISTANCE). TODAY I HAD THE TRANSMISSION FLUSHED AND CHANGED. NO IMPROVEMENT AGAIN. USUALLY THE CAR WILL DRIVE STRAIGHT AFTER IT'S REAL WARM. BUT IF I MAKE A SHARP TURN THE CAR JERKS AND REVS UP THE RPMS JUST AS IF IT WAS COLD. THE VW FOLKS KEPT MISDIAGNOSING AND GIVING ME THE WRONG PARTS (THESE MUST BE THE SAME PEOPLE THAT MADE THE TRANSMISSION. THEY'VE BEEN A NIGHTMARE FOR ASSISTANCE VERY UNKNOWLEDGEABLE. I HAVE BEEN BUYING VOLKSWAGENS SINCE 1974. I HAVE NEVER HAD SUCH A CRAPPY PIECE OF A CAR(ALSO MY FIRST TIME OWNING A CAR WITH A AUTOMATIC TRANSMISSION AND MY LAST). IT DRIVES BEAUTIFULLY (WHEN IT'S WORKING) BUT HAS ALL PLASTIC CRAP FOR PARTS.(WHILE STILL UNDER WARRANTY I HAD MOST OF THAT REPLACED). BUT TO FIND THAT THE TRANSMISSION IS FAULTY I DEMAND A RECALL ON THIS 2002 VW JETTA 1.8T. I PROMISE I'LL NEVER BUY ANOTHER VW OR WILL I LET ANY ONE I KNOW OR CONTACT THROUGH SOCIAL MEDIA PURCHASE A VW. I CAN ACTUALLY SAY WE HAVE BEEN RIPPED OFF BY VW WITH THEIR LOW STANDARDS FOR A CAR. THESE CARS USED TO LAST FOREVER WHAT A WAY TO RIP OFF THE PUBLIC FORM FOR MONEY! JUST LIKE TOYOTA HAD A RECALL VOLKSWAGEN YOU NEED TO RECALL THIS UNREPAIRABLE CAR NO AND SAVE YOUR ADVERTISEMENT FEES, BECAUSE BAD NEWS TRAVEL FASTER.. *TR
Jul 11, 2012
I HAVE A 2002 JETTA & IN NOVEMBER 2011, I BEGAN EXPERIENCING ISSUES WITH THE AUTOMATIC TRANSMISSION. IT ONLY OCCURS WHEN THE CAR IS COLD & AFTER WARMING UP, THE ISSUES GO AWAY. UPON STARTING THE VEHICLE, THE CAR SHIFTS HARD BETWEEN THE 1ST, 2ND & 3RD GEARS. IT REVS UP BETWEEN EACH GEAR THEN JUMPS TO THE NEXT GEAR. I TOOK IT INTO ONE VW DEALER SERVICE SHOP WHO TOLD ME THAT THERE WERE SEVERAL ISSUES, THAT THE TRANSMISSION WAS SLIPPING, I HAD A VACUUM LEAK & THE CB BOOT IS SPLIT. THE TRANSMISSION WOULD NEED TO BE COMPLETELY REPLACED COSTING ME $5811.56 (PARTS AND LABOR). THE CAR HAS 103,508 MILES. I TOOK THE CAR TO ANOTHER VW DEALER SHOP TO GET A SECOND OPINION AND THEY RAN TEST AND SAID THAT THERE WAS NOTHING WRONG. FRUSTRATED WITH THE VW SERVICE SHOPS, I DECIDED TO TAKE IT TO A TRANSMISSION REPAIR - THEY STATED THAT SINCE THIS WAS A SEALED TRANSMISSION I WOULD NEED TO HAVE IT REBUILT WHICH WOULD COST $2,500-$3,500. WHO KNOWS IF THIS WILL ACTUALLY CORRECT THE ISSUE SINCE NOBODY CAN PINPOINT WHAT IS WRONG OR DIAGNOSE THE ISSUE! I RESEARCHED IT ONLINE, AND COUNTLESS '02 JETTA OWNERS ARE EXPERIENCING THE EXACT ISSUES. THERE ARE SEVERAL FORUMS AND COMPLAINT BOARDS REGARDING VW AND THEIR HANDLING OF THIS TRANSMISSION PROBLEM = HTTP://GETSATISFACTION.COM/VOLKSWAGEN/TOPICS/JETTA_2002_MAJOR_TRANSMISSION_ISSUES_ANYONE_ELSE AND ALSO MANY ON NHTSA. WHAT IS IT GOING TO TAKE TO GET VW TO ADMIT THAT THEY HAVE A FAULTY TRANSMISSION IN THEIR 2002 JETTAS. THIS NEEDS TO BE RECALLED. I LOVED MY CAR UP UNTIL NOW, BUT THE SERVICE AND THEIR ATTENTION TO THE CUSTOMERS ISSUES IS MAKING ME SECOND GUESS EVER OWNING A VOLKSWAGEN. IT FRUSTRATES ME THAT NOBODY FROM THIS HUGE CORPORATION WILL ADMIT THAT THEY'VE SOMEHOW DROPPED THE BALL WITH THE TRANSMISSION. THIS DESERVES TO BE RECALLED SINCE IT IS NOT AN ISOLATED INCIDENT AND IS IN NOT FAULT OF THE OWNER. THANK YOU FOR YOUR ATTENTION TO THIS! *TR
Jan 24, 2012
TRANSMISSION FAILURE RESULTING IN INABILITY TO SHIFT ABOVE THIRD GEAR WITHOUT ALLOWING THE CAR TO WARM UP FOR 20+ MINUTES. SOMETIMES THE TRANSMISSION WILL SLIP OUT OF GEAR AND THE CAR WILL LOSE ALL POWER FROM THE ENGINE. (RPMS DROP TO 0, CAR WILL COAST). *TR
Jan 24, 2012
+ 73 more complaints for this component
ENGINE AND ENGINE COOLING
72 complaints
CHECK ENGINE LIGHT CAME ON. DEALERSHIP CONFIRMED IT IS DO WITH MASS AIR FLOW SENSOR. IT TURNS OUT THAT THIS IS A COMMON PROBLEM WITH VWS THAT THE MANUFACTURER DOES NOT ACKNOWLEDGE AS A MASS RECALL ISSUE. I AM DUMBFOUNDED THAT THIS CAN BECOME AN ISSUE WITH SUCH LOW MILEAGE ON THE CAR. *TR
Nov 15, 2012
WE WERE TRAVELING 70 MPH ON A HIGHWAY IN OUR 2002 VOLKSWAGEN JETTA WAGON (GLS 1.8T) WHEN, WITHOUT WARNING, AN LOUD "POOF" SOUND WAS HEARD, THE CAR LOST ALL POWER, AND WE SMELLED BURNING PLASTIC. THE CAR REGAINED POWER, THEN A SECOND "POOF" SOUND WAS HEARD, AND THE POWER FLICKERED IN THE CAR, AT WHICH POINT THE CAR BEGAN FILLING WITH SMOKE. WE ROLLED DOWN THE WINDOWS, PULLED OVER TO THE SHOULDER, AND EVACUATED THE VEHICLE. WE PULLED OUT WHAT BELONGINGS WE COULD, BUT RETREATED FROM THE CAR ONCE FLAMES APPEARED ON THE DRIVER'S SIDE INTERIOR. APPROXIMATELY 1 MINUTE LATER, THE ENTIRE CAR WAS ENGULFED IN FLAMES AND WAS A TOTAL LOSS. WE ARE THANKFUL TO HAVE ESCAPED WITH OUR LIVES. HERE ARE THE SPECIFICS OF OUR VEHICLE: MODEL:JETTA TRIM:GLS BODY STYLE:4 DOOR WAGON ENGINE:1.8L I4 20V MPFI DOHC TURBO TRANSMISSION:AUTOMATIC. *TR
Oct 17, 2011
WAS DRIVING WHILE IT WAS RAINING WHEN ALL OF A SUDDEN MY CAR STARTED JERKING AND WOULDN'T LET ME GO FASTER THAN 15MPH. THE ASR AND CHECK ENGINE LIGHTS WENT ON. I WAS LUCKY ENOUGH TO BE DRIVING AT 6AM WITH NO ONE ON THE STREETS. I HAVE HAD PROBLEMS WITH THIS HAPPENINGS IN THE PAST BUT I READ ONLINE YOU JUST TURN OFF THE CAR AND RESTART IT. I TRIED IT THIS MORNING AND THE LIGHTS WERE STILL ON. THIS WAS AT 6 AM IT IS NOW 9:49 PM AND STILL NO LUCK. I ALSO HEARD IT MIGHT BE DUE TO ENGINE COILS BUT I HAD MINE REPLACED LESS THAN A MONTH AGO. *TR
Nov 21, 2010
MY 2002 VW JETTA HAS SMELLED OF MELTED CRAYONS SINCE THE DAY THAT I BOUGHT IT. I AM NOT ALONE...JUST DOING A GOOGLE SEARCH BRINGS UP A LOT OF POSTS. VW OF AMERICA IS AWARE OF THE PROBLEM AND IS NOT DOING ANYTHING TO HELP THOSE OF US WITH THIS PROBLEM. THE SMELL IS SO BAD THAT IT GIVES ME A HEADACHE IF I CAN'T HAVE THE WINDOWS DOWN. TURNING ON THE HEAT MAKES THE SMELL EVEN WORSE, SO I AM DREADING THE COLD WINTER. I DON'T KNOW WHAT BREATHING IN THESE FUMES IS DOING TO MY HEALTH. *TR
Oct 04, 2010
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING BETWEEN 15-20 MPH, THE ENGINE COMPLETELY STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED TWENTY TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TEN TIMES FOR THE SAME FAILURE. THE CRANK POSITION SENSOR WAS REPLACED WITH NO ADDITIONAL REPAIRS PERFORMED ON THE VEHICLE. THE FAILURE CONTINUED AFTER THE REPAIR. THE CONTACT STATED THAT THERE WAS A VOLUNTARY MANUFACTURER RECALL ASSOCIATED WITH THE CATALYTIC CONVERTER. THE DEALER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE RECALL DEFECT COULD POSSIBLY BE RELATED TO THE ENGINE FAILURE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE AND PLANNED TO SELL THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000.
Sep 20, 2010
+ 67 more complaints for this component
EXTERIOR LIGHTING
35 complaints
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE SIGNAL AND HAZARD FLASHERS WERE INOPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.
Nov 24, 2014
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL TICKING COMING FROM UNDER THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT TURN SIGNALS AND HAZARD SWITCH WAS FAILING AND NEEDED TO BE REPLACED. THE MECHANIC ADVISED THE CONTACT THAT THERE WAS A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 04V584000 (EXTERIOR LIGHTING: HAZARD FLASHING WARNING LIGHTS: SWITCH). THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 170,000.
Apr 26, 2012
SINCE I HAVE OWNED THE VEHICLE, THE FRONT BULBS ON BOTH THE BLINKERS AND THE MAIN LIGHTS GO OUT ON A REGULAR BASIS AND HAVE TO BE REPLACED. THE LONGER I OWN THE VEHICLE THE MORE OFTEN I HAVE TO REPLACE A BULB AND THESE ARE NOT BULBS WE CAN REPLACE OURSELVES AND THEREFORE HAVE TO TAKE THE VEHICLE TO A REPAIR STATION TO FIX. I KNOW BULBS NEED TO BE REPLACED BUT I AM TALKING I AM REPLACING A BULB ALMOST EVERY OTHER MONTH. *TR
May 05, 2011
HEADLIGHT LENS OXIDIZING(YELLOWING). CAUSING DIMMED HEADLIGHT INTENSITY, LOWERING NIGHT TIME VISIBILITY. WILL NEED TO REPLACE LENSES THIS YEAR. *TR
Jan 03, 2011
TURN SIGNALS AND HAZARD LIGHTS ONLY WORK INTERMITTENTLY. THERE WAS A RECALL ISSUED FOR A CERTAIN NUMBER OF 02 JETTAS, BUT APPARENTLY NOT FOR THIS PARTICULAR VIN NUMBER. *TR
Jan 15, 2010
+ 30 more complaints for this component
SERVICE BRAKES, HYDRAULIC
35 complaints
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE TURNING THE VEHICLE, SHE HEARD A LOUD NOISE THEN SUDDENLY ALL THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. THE VEHICLE THEN STALLED. THE VEHICLE WAS INSPECTED BY A INDEPENDENT MECHANIC WHO INFORMED HER THAT THE FAILURE WAS THE ABS SENSOR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID (02V031000) SERVICE BRAKES: HYDRAULIC: ANTI-LOCK. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Dec 03, 2010
WHEN GENTLY APPLYING PRESSURE TO THE BRAKE PEDAL THE BRAKES WOULD SUDDENLY FULLY ENGAGE FOR A MOMENT AND THEN RETURN TO NORMAL. THIS OCCURRED EVERY TIME THE BRAKES WERE APPLIED. THERE WERE NO CONSEQUENCES IN MY CASE, BUT IT IS NOT HARD TO IMAGINE THIS CAUSING A CAR TO BE HIT FROM THE REAR OR CAUSING A LOSS OF CONTROL IN SLIPPERY CONDITIONS. TO CORRECT THE SITUATION THE BRAKE BOOSTER NEEDED TO BE REPLACED. *TR
Jun 24, 2008
I OWN A 2002 VW JETTA 1.8T. OVER THE WINTER MY ABS SYSTEM DID NOT FUNCTION PROPERLY AT ALL! SOMETIMES IT WOULD WORK AND SOMETIMES IT WOULDN'T. NOW THAT IT IS WARMER OUT IT DOES NOT WORK AT ALL! ABS LIGHT, TRACTION LIGHT, AND BLINKING BRAKE LIGHT NOW ILLUMINATE MY DASHBOARD. I HAVE READ THAT THIS IS A FAULTY ABS CONTROL UNIT WHICH MANY PEOPLE HAVE HAD PROBLEMS WITH. I SIMPLY DON'T HAVE 1,500 DOLLARS TO FIX SOMETHING LIKE THIS BUT IT WOULD BE NICE TO BE IN CONTROL OF MY CAR ON SNOWY WISCONSIN ROADS. *TR
May 01, 2008
BRAKE BOOSTER IS FAILING AFTER USE IN TRAFFIC. THE BRAKE PEDAL SLOWLY SINKS AND WHEN LIGHTLY TAPPED, IT SLAMS TO THE FLOOR. WHEN THIS HAPPENS, A LOUD SUCTION CAN BE HEARD INSIDE THE CAR, AND THE BRAKES ARE APPLIED FULLY. THIS USUALLY HAPPENS AFTER BRAKES ARE USED SOME TIME, SAY IN A TRAFFIC JAM. THERE IS A SITE, TDICLUB.COM, WHICH HAS FORUMS WHERE MANY PEOPLE TALK ABOUT THIS PROBLEM ON THEIR 2002 MODEL YEAR VW JETTA. THE DANGER IS THAT THE BRAKES COME ON FULLY, WHICH STARTLES NOT ONLY THE DRIVER AND PASSENGER(S), BUT THE VEHICLES THAT ARE FOLLOWING. THIS IS AN INTERMITTENT PROBLEM (BRAKE BOOSTER FAILURE) BUT CAN BE REPLICATED IF THE BRAKES ARE USED HEAVILY. WHEN THE PROBLEM STARTS TO HAPPEN, IT WILL CONTINUE UNTIL THE BRAKES ARE NOT USED FOR QUITE SOME TIME. ONCE THIS STARTED HAPPENING TODAY, VIRTUALLY EVERY OTHER APPLICATION OF THE BRAKES CAUSED THE SYMPTOMS ABOVE. THIS OCCURRED ABOUT SEVEN TIMES THIS DAY. THIS HAS BEEN HAPPENING INTERMITTENTLY FOR A FEW YEARS. *TR
Oct 06, 2007
BRAKE POWER BOOSTER SUDDENLY FAILS IN STOP AND GO TRAFFIC AND VEHICLE BRAKES REALLY HARD AND THE BRAKE PEDAL FLOORS ON ITS OWN. THIS CAN CAUSE SERIOUS ACCIDENTS. *JB
Aug 03, 2007
+ 30 more complaints for this component
VISIBILITY
30 complaints
PAX FRONT WINDOW FELL INTO THE DOOR. DUE TO CHEAP, PLASTIC WINDOW CLIPS THAT FAILED. REPLACEMENT CLIPS ARE NOW CHEAP POT METAL WINDOW CLIPS. *TR
Jul 03, 2014
I HAD DRIVEN THE CAR APPROXIMATELY 30 MILES WHEN, WHILE AT A STOP LIGHT THE SUNROOF EXPLODED OUTWARD. THE PANE REMAINED IN ONE PIECE, BUT WAS SHATTERED AND SMALL SHARDS OF GLASS FELL DOWN ON ME. THE TEMP OUTSIDE WAS 36 DEGREES, NO VEHICLE PASSED BY, THERE WAS NO POINT OF IMPACT, NO SEVERE TEMPERATURE CHANGE, NO CHIP OR CRACK IN THE GLASS PRIOR TO THE INCIDENT. THE VEHICLE IS KEPT IN A GARAGE AND THERE WAS NO PRECIPITATION (SNOW OR RAIN) ON THAT DAY. VW CLAIMS NO FAULT OF THEIRS, BUT ADMITS TO A RECALL ON A TROUGH THAT LEADS FROM THE SUNROOF DOWN THROUGH THE DOORS THAT'S KNOWN TO CLOG WITH DEBRIS. VW WILL NOT REPAIR AT THEIR COST.
Jan 16, 2011
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT 60 MPH, THE DRIVER SIDE POWER WINDOW REGULATOR COLLAPSED. THE CONTACT SPOKE WITH THE DEALER WHO ADVISED THE FAILURE WAS NOT A RECALL ITEM AND REPAIRS WOULD BE AT THE OWNER'S' EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 20,000 AND THE FAILURE MILEAGE WAS 19,995.
Jun 28, 2010
THE SUN ROOF OPENED BY ITSELF THE POP UP PORTION WHILE DRIVING. IT HAPPENED NUMEROUS TIMES. I HAD TO TURN THE KNOB TO OPEN IT THEN TURN THE KNOB TO CLOSE IT AND THEN IT CLOSED. *AK
May 16, 2007
TL* THE CONTACT OWNS A 2002 VW JETTA. WHENEVER THEREWAS HEAVY RAIN, THE WATER CAME THROUGH THE SUN ROOF. THE WATER DAMAGED THE FLOOR OF THE VEHICLE AND CAUSED MOLD UNDER THE CARPET CUSHION. THIS FAILURE OCCURRED ON TWO OCCASIONS. THE CURRENT AND FAILURE MILEAGE WAS 86,000. *AK
Feb 26, 2007
+ 25 more complaints for this component
TIRES
12 complaints
THIS COMPLAINT IS IN REFERENCE TO A FLAW AND MISREPRESENTATION OF GOODYEAR EAGLE LS 195/65 TIRES INSTALLED ON A 2002 VW JETTA 1.8T. HE TIRES WEAR EXCESSIVELY, AND CAUSED ME TO LOSE TRACTION IN THE RAIN AND CRASH. THE CRASH CAUSED $7,800 IN DAMAGE TO MY VEHICLE. THE MANUFACTURER MISREPRESENTS THE TIRES AS HAVING EXCELLENT WET TRACTION, AND VERY DURABLE TREAD WEAR. THESE TIRES SHOULD BE INVESTIGATED, AS I HAVE ALSO HERD OF OTHER COMPLAINTS AND WILL ATTEMPT TO CONTACT GOODYEAR DIRECTLY. *NM
Oct 23, 2006
THE TIRES ARE BEING CUT FROM THE INSIDE WHILE DRIVING. THEY ARE CUT IN A SIMILAR FASHION. THE CONSUMER HAS GONE THROUGH SIX SETS OF TIRES. IT IS ALWAYS THE TWO FRONT TIRES. TIRE BRAND: GOOD YEAR EAGLE RSA P225 45 R 17, M67REN OR 3103. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM
Feb 25, 2005
WHILE DRIVING THE FRONT PASSENGER SIDE TIRE BLOWOUT. *NM THE RIGHT FRONT TIRE FAILED. THE LEFT FRONT TIRE CONTAINED NUMEROUS LATERAL CRACKS ON THE INNER SIDEWALL. THE REMAINED THREE TIRES CONTAINED SIMILAR CRACKS. THE CRACKS MEASURED 3-5 INCHES. *SC
Nov 09, 2004
THE FRONT LEFT TIRE WENT FLAT AFTER VEHICLE WAS SITTING FOR A MONTH, AND THE FRONT RIGHT TIRE BLEW OUT WHILE DRIVING BECAUSE OF CRACKS IN THE SIDEWALL. ALSO, THE 2 REAR TIRES DEVELOPED CRACKS IN THE SIDEWALL. *AK
Aug 05, 2004
WHILE DRIVING AT 30 MPH CONSUMER REALIZED THAT THE VEHICLE WAS RIDING ON A FLAT TIRE. UPON CLOSER INSPECTION CONSUMER FOUND THAT THE TIRE HAD NUMEROUS SPLITS ON THE INSIDE SIDEWALL. ALSO, CONSUMER NOTICED THAT METAL WAS EXPOSED IN SOME OF THE SPLITS. CONSUMER TOOK THE VEHICLE TO THE TIRE DEALER, WHO ADMITTED THAT THE TIRES WERE DEFECTIVE, BUT WOULD NOT REPLACE THE TIRES FREE OF CHARGE. THE SAME THING HAPPENED IN 2002, BUT ALL OF THE TIRES WERE REPLACED FREE OF CHARGE. THE MANUFACTURER WAS AWARE OF THE PROBLEM. *AK *NM
Feb 26, 2004
+ 7 more complaints for this component
STRUCTURE
8 complaints
I PARKED MY CAR AT THE BWI AIRPORT AND THERE WAS A CONCRETE STOP APPROXIMATELY 10" TALL AND THE FRONT BUMPER WAS CAUGHT ON IT AND WHEN I REVERSED IT TORE THE BUMPER FROM THE CAR. THIS HAPPENED 8 YEARS AGO AND I REPLACED THE FENDER FOR ABOUT $400,NOW VW WANTS $1188.50. I FEEL THIS IS A DESIGN FLAW AND SHOULD BE LOOKED INTO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jun 17, 2013
MY 2002 VW JETTA 4 DOOR HAS THIS SUBSTANCE WHICH THEY USED TO BLOCK HEAT AND DEADEN THE NOISE FROM OUTSIDE, HOWEVER WHEN IT GETS HOT IT RUNS OUT OF THE HOLES IN THE UNDERCARRIAGE AND HAS AN AWFUL SMELL SOMETHING LIKE THAT OF MELTED CRAYONS, AND THE ODOR ATTACHES TO THE OCCUPANTS IN A MATTER OF MINUTES. *TR
Jun 24, 2008
THERE IS A LEAK IN THE FRAME OF MY VEHICLE, YET EVERY TIME I BRING IT INTO THE DEALERSHIP IN HONOLULU, THEY FAIL TO LOCATE THIS LEAK. WHEN IT RAINS, THE FRONT RIGHT FLOOR OF MY JETTA FILLS WITH WATER THAT SEEPS DOWN INTO THE FRAME FROM THE ROOF. IF I PARK THE VEHICLE FACING UPHILL, THIS DOES NOT HAPPEN, NOR IF THE VEHICLE IS PARKED ON A LEVEL SURFACE, ONLY WHEN FACING A DOWNHILL SLOPE. I DON'T KNOW WHY THIS ISSUE CANNOT BE RESOLVED BY VW, BUT THE PAST 10 TIMES I'VE HAD MY CAR IN FOR SERVICE, IT HAS NEVER BEEN RESOLVED. *JB
Aug 16, 2007
2002 JETTA ROOF LEAKS WATER WHEN HEAVY RAIN. RESEARCH SHOWS THAT MAY PEOPLE ARE HAVING THE SAME ISSUE. *TR
Jul 16, 2007
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE BONDO IS RIPPING OF THE BACK PANELOF THE RIGHT PASSENGER DOOR. THERE IS ALSO A CRACK BETWEEN THE BONDO AND THE DOOR. IF THE VEHICLE WAS INVOLVED IN A CRASH NEAR THE DOOR, THE PASSENGER SITTING IN THE RIGHT BACK PASSENGER SEAT A SERIOUS INJURY COULD OCCUR. THE CURRENT AND FAILURE MILEAGE WERE 64,500.
May 15, 2007
+ 3 more complaints for this component
FUEL SYSTEM, GASOLINE
7 complaints
THE FUEL GASKET DECIDED TO CRACK ON THE TOP OF THE SENDING UNIT THAT SENDS DIESEL TO THE ENGINE. IT FILLED THE TOP AND SPILLED DOWN OVER THE TANK ONTO THE CONCRETE. $250 REPAIR FOR THE GASKET + LABOR NOT AT A DEALERSHIP. IT'S PROBABLY A FIRE HAZARD AND VW SHOULD RECALL THE GASKETS.
Jun 20, 2011
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT CONSTANTLY SMELLS A SLIGHT HINT OF GASOLINE AFTER PLACING FUEL INTO THE VEHICLE. WHILE PLACING GASOLINE INTO THE VEHICLE, THE SMELL INTENSIFIED. THE CONTACT REFERRED TO THE OWNER'S MANUAL, WHICH ADVISED NOT TO OVERFILL THE FUEL TANK. HE THEN REALIZED THAT HE WAS OVERFILLING THE TANK UNKNOWINGLY. HE CONTINUED TO SMELL THE ODOR AND REMOVED THE BACK SEAT OF THE VEHICLE, AND DISCOVERED GASOLINE HAD OVERFLOWED INTO THE INTERIOR OF THE VEHICLE. THE DEALER STATED THAT HE NEEDED THE FUEL PUMP REPLACED AT THE COST OF $650. THE DEALER STATED LATER THAT A $1,600 FUEL TANK REPLACEMENT WAS NEEDED. THE CONTACT REFUSED AND SOUGHT A SECOND OPINION. HE THEN NOTIFIED VOLKSWAGEN OF AMERICA AND FILED A COMPLAINT. HE WAS INFORMED THAT NOTHING COULD BE DONE BECAUSE THE WARRANTY HAD EXPIRED (CASE NUMBER 80256757). THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 09/10/08.*LJ THE CONSUMER STATED THE GAS TANK WAS DEFECTIVE.
Jul 17, 2008
CHECK ENGINE LIGHT ON INCESSANTLY SINCE ORIGINAL ACQUISITION. REPAIRS EFFECTUATED AT LEAST THREE TIMES UNDER WARRANTY AND ISSUE HAS RETURNED. WHEN PARKED AFTER LONG PERIOD OF TIME A LOW BUBBLING/GURGLING AND FIZZLING SOUNDS COMES FROM THE UNDERSIDE OF THE CAR. *JB
Aug 01, 2007
MY 2002 VOLKSWAGEN JETTA GLS TURBO, 26,000 MILES CAUGHT ON FIRE IN WASHINGTON STATE WHILE ON THE HIGHWAY. I SMELLED GAS WHILE DRIVING AND PULLED OVER OPNED HOOD AND A FE SECONDS LATER A FIRE STARTED. WHILE ON THE PHONE WITH 911 THERE WAS A MINOR EXPLOSION AND I RECEIVED MINOR BURNS TO THE FACE AND HANDS. VEHICLE WAS TOWED 20 MILES TO KARMART VW IN BURLINGTON, WA. THE NEXT VW OF AMERICA CALLED AND SAID THEY WERE INVESTIGATING IT. THREE WEEKS LATER THEY CALLED AND DENIED THE CLAIM FOR REPAIR OR REPLACEMENT. ABOUT $10,000 IN DAMAGES. MY INSURANCE COMPANY ALLSTATE IS INVOLVED AND HIRED AN ENGINEER TO INVESTIGATE IT. HE DETERMINED IT IS MOST LIKELY A FACTORY DEFECT. VW DENIED TO FIX OR REPLACE THE CAR BECUASE THERE NO CLAMPS PRESENT WHERE THE FIRE OCURED. THE HOSES BURNED OFF ABOUT 3-6 INCHES. ALLSTATE FOUND THE ONE OF THE CLAMPS IN THE ENGINE COMPARTMENT. I THINK IT REDICULOUS THAT VW WILL NOT COVER THE DAMGES OR REPLACE THE CAR. WHAT AM I SUPPOSE TO DO WITH A 2 YEAR CAR WITH MAJOR FIRE DAMAGE. I HAVE LOST TOTAL FAITH IN THE VEHICLE AND DON'T WANT. I WILL HAVE A HARD TIME SELLING IT WITH THIS KIND OF PROBLEM, WHO WOULD WANT TO BUY CAR TWO OLDS KNOWING IT WAS IN A SERIOUS FIRE? WHAT PROBLEMS IN THE FUTURE DUE TO THIS? I FEEL WITH MY MINOR INJURY AND BEING A NEW CAR VW SHOULD DO SOMETHING. *AK
Jan 04, 2005
THE VEHICLE'S TDI (TURBO INJECTED INJECTION) FAILED TO START. IT WAS SAID TO BE DUE TO BUILT UP WITH CARBON AND SOOT. THE CONSUMER'S SON AND FRIEND EXPERIENCED SIMILAR PROBLEMS. *AK *SC
Feb 24, 2004
+ 2 more complaints for this component
VEHICLE SPEED CONTROL
6 complaints
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THEY HAVE EXPERIENCED INCIDENTS OF SUDDEN ACCELERATION WITH THE VEHICLE. THE CONTACT STATED EACH TIME THEY TRIED USING THE BRAKES THEY DID NOT RESPOND. THE FIRST TIME THE VEHICLE EVENTUALLY STOPPED, BUT THE SECOND TIME THE VEHICLE STOPPED WHEN IT CRASHED INTO THE GARAGE. THE CONTACT DIDNT MENTION THAT THERE WERE ANY INJURIES. THE VEHICLE WAS NOT INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 101,000.
May 16, 2011
SITTING AT A LIGHT, FOOT ON CLUTCH PEDAL AND FOOT ON BRAKE PEDAL CAR ENGINE BEGAN RACING. PUT IN NEUTRAL AND PUT EMERGENCY BRAKE ON AND PUMPED GAS PEDAL, DID NOT GET IT TO STOP. TURNED KEY OFF AND REMOVED KEY, CAR RACED TO FULL AEND STAYED THERE UNTIL ENGINE STOPPED, ABOUT A MINUTE. CAR WAS TOWED TO REPAIR SHOP. *TR
Mar 09, 2010
WHEN THE GAS PEDAL ON A JETTA 2002 4 CYL 1.9L DIESEL TURBO IS DEPRESSED QUICKLY VERSUS SLOWLY, THE ENGINE WILL RACE, I.E. RPMS WILL INCREASE, WITH NO CORRESPONDING CHANGE IN THE VEHICLE'S SPEED. IT APPEARS THAT THE SENSOR ATTACHED TO THE PEDAL IS NOT FUNCTIONING AS DESIGNED. I STOPPED AT A NON VW DEALER TO SEE IF I COULD GET THE PROBLEM CORRECTED. THEY COULD NOT CORRECT THE PROBLEM. I WILL BE GOING TO A VW DEALER ON NOV 18. THE PROBLEM CAN BE POTENTIALLY FATAL IF I NEED TO ACCELERATE QUICKLY TO AVOID A DANGEROUS SITUATION OR MERGE SAFELY FROM AN ON RAMP INTO TRAFFIC TRAVELING AT 60 MPH. *TR
Nov 17, 2009
I OWN A 2002 VOLKSWAGEN JETTA GLS TDI. THIS CAR HAS A SURGING PROBLEM DURING NORMAL OR CRUISE CONTROL, OCCURRING BETWEEN 40 AND 50 MPH. THE CAR HAS BEEN RETURNED TO THE DEALERSHIP MANY TIMES WITHOUT BEING REPAIRED, DATING BACK TO OCT. 2003. LAST YEAR IT SPENT 31 DAYS AT THE DEALER, MAY 10, 2004 THROUGH JUNE 10, 2004, RETURNED TO ME WORKING BETTER. WITHIN TWO DAYS THE PROBLEM WAS NOW WORSE. I AM AFRAID THAT THIS CAR MAY SURGE AND TAKE OFF LEAVING ME UNABLE TO STOP OR CONTROL. THIS CAR IS A SAFETY HAZARD IN MY OPINION. I HAVE TRIED TO WORK WITH VW BUT THEY REFUSE TO REPLACE IT AND ARE UNABLE TO REPAIR IT. [XXX]. ANYTHING THAT YOU COULD DO WOULD BE MUCH WELCOMED. THANK YOU.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Apr 06, 2005
CONSUMER STATES WHEN SLOWING FOR A STOP IT FEELS LIKE SOMEONE HAS JUST REAR ENDED CONSUMER, CONSUMER HAS TO HOLD FOOT ON BRAKE TO KEEP CAR FROM TAKING OFF. NLM
Oct 02, 2002
+ 1 more complaint for this component
SEAT BELTS
5 complaints
I PULLED THE SEAT BELT OUT TO PUT IT ON AND I HEARD A NOISE AND THE BELT WENT COMPLETELY SLACK. THERE IS NO TENSION ON THE BELT. *TR
Jul 20, 2013
SEAT BELT MADE NOISE WHEN PUTTING ON AND SUDDENLY HAD NO TENSION. SINCE SEAT BELT WILL NO LONGER RETRACT. *TR
Dec 06, 2012
THIS ISN'T NECESSARILY A COMPLAINT, I JUST WANTED IT TO BE NOTED IN CASE OTHER JETTA DRIVERS ARE HAVING THE SAME PROBLEM. MY DRIVER'S SIDE SEATBELT RETRACTOR GAVE OUT ON MY VOLKSWAGON 2002 JETTA LAST NIGHT. BIG SAFETY CONCERN, VW SAYS THEY WILL HAVE TO ORDER A PART FOR ME, MEANWHILE MY SEATBELT IS BROKEN! I AM HOPING VW COVERS THE COST OF THIS SINCE IT IS A HUGE SAFETY CONCERN. *TR
Mar 17, 2011
MY SON WAS IN HIS HIGH BACK BOOSTER SEAT WHEN THIS HAPPENED. HE WAS IN THE REAR DRIVERS SIDE SITTING WITH HIS SEAT BELT ON. WE CAME HOME AFTER GROCERIES AND I ASKED HIM TO GET INSIDE THE HOUSE WHILE I WAS UNLOADING THE CAR. HE HEARD HIM CRYING, SO I WENT TO HIM TO FIND OUT THAT HE WAS LOCKED IN HIS SEAT BELT AND THE SEAT BELT WAS LOCKED. LUCKILY THE SEAT BELT WAS NEAR HIS WAIST NOT NECK. I CALLED MY HUSBAND AND TRYING TO UNLOCK THE SEAT BELT AND TRIED TO GET HIM OUT. COULD NOT DO ANYTHING, LIFTED HIM A BIT AND REMOVED HIS CARSEAT, THINKING IT WOULD LOOSEN UP, EVEN THAT RETRACTED BACK. AFTER 1 HOUR OF STRUGGLE, WE FINALLY HAD TO CUT THE SEAT BELT WITH A SCISSORS. HIS WAIST WAS TWISTED IN THE BELTS AND HE HAD BRUISES ON HIS WAIST. SO SAD THAT THIS LOCKING TECHNOLOGY WORKS SO BADLY. THIS HAS CAUSED SO MUCH PAID TO ALL OF US SEEING HIM CRY AND GOT STUCK. *TR
Oct 06, 2009
VOLKSWAGEN WEEKENDER VAN 2002. THE REAR LAP BELTS FAILED TO LATCH.*JB
Feb 24, 2003
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
4 complaints
FIRST INTERMITTENT AND THEN INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.. *TR
Nov 24, 2014
THIS IS A FOLLOWUP ON MY NHTSA COMPLAINT WITH ODI 10660489. I WOULD LIKE TO BRING TO YOUR ATTENTION THE NHTSA CAMPAIGN ID NUMBER 04V584000 WHICH PRECISELY DESCRIBES THE SAME PROBLEM I HAVE ENCOUNTERED WITH MY JETTA. PLEASE NOTE THAT MY JETTA IS ALSO A 2002 MODEL AS NOTED IN THE ABOVE CAMPAIGN. *TR
Nov 24, 2014
THE EPC LIGHT CAME ON WHILE I WAS DRIVING MY VEHICLE. I TURNED OFF MY CAR WHEN I ARRIVED AT MY DESTINATION. I READ THE MANUAL, AND IT WAS NOT HELPFUL. IT JUST STATED THAT I SHOULD TAKE THE CAR TO A DEALER OR QUALIFIED SPECIALIST AS SOON AS POSSIBLE (NOTE: THIS IS WHAT THE BOOKLET SAYS FOR THE MAJORITY OF ITEMS IN THE OWNERS' MANUAL). UPON RETURNING TO MY VEHICLE, I STARTED MY CAR ONCE MORE. MY ENGINE TURNED OVER, BUT THE CAR WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE VEHICLE HAD TO BE TOWED TO AN AUTO SHOP. UPON FURTHER INSPECTION, THE AUTO SHOP INFORMED ME THAT MY CAR HAD A "FEATURE" THAT DISABLED THE CAR FROM SHIFTING GEARS DUE TO A TAIL-LIGHT FUSE THAT BLEW OUT. IT IS BELIEVED THAT DISABLING THE VEHICLE SERVES THE PURPOSE OF MAINTAINING SAFETY ON THE STREETS- A VEHICLE IN MOTION WITHOUT TAILLIGHTS IS APPARENTLY MORE DANGEROUS THAN A DRIVER STRANDED ON THE ROAD BECAUSE THEIR CAR HAS STRANDED THEM. LUCKILY, I WAS FORTUNATE ENOUGH NOT TO BE IN A BAD SITUATION. SO FINALLY, THE CAR WAS FIXED, OF COURSE AFTER I PAID YET ANOTHER HEFTY BILL FOR MY CAR. *JB
Sep 08, 2006
7TH TIME THIS HAS HAPPENED. CAR IS IMMOBILIZED BY A FAULTY BRAKE LIGHT SWITCH - HAS HAPPENED EVERY SIX MONTHS SINCE WE PURCHASED THE CAR. *JB
Jun 29, 2006
SUSPENSION
4 complaints
MY RIGHT FRONT COIL SPRING SNAPPED DUE TO A DEFECTIVE SPRING. I OPENED MY CAR DOOR AND SAT IN MY CAR AND HEARD A LOUD BANG. IT TURNED OUT THAT 1/2 OF A COIL SNAPPED OFF OF MY RIGHT FRONT SPRING. IT LOOKS LIKE RUST WAS NOT AN ISSUE AND THE SPRING WAS DEFECTIVE AND FAILED. I'M GLAD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED VWOA TO NOTIFY THEM OF THE FAILURE AND AM ASKING THEM TO REPAIR THE PART AT NO COST TO ME EVEN THOUGH THE CAR IS OUT OF WARRANTY. *TR
May 03, 2011
THE FRONT SHOCKS FAILED. *JB
Apr 02, 2003
WHILE DRIVING VEHICLE'S COIL PACKS FAILED CAUSING VEHICLE TO STALL. DEALER NOTIFIED AND REFUSES TO REPAIR ALL FAULTY PARTS. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Jan 03, 2003
CONSUMER STATES WHILE DRIVING THE VEHICLE THE VEHICLE WOULD JERK BACK IN FORTH. TS
Jan 02, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN
4 complaints
FIRST ISSUE, THE ENGINE IS BURNING OIL. I'VE NOTICED THAT MY CAR ENGINE STARTED BURNING OIL WHEN IT HAD ABOUT 50,000 MILES ON IT. IT TOOK ME ALMOST TWO YEARS TO PROVE TO THE VW DEALERSHIP MECHANICS THAT THE ENGINE IS BURNING OIL. AT 73,000 MILES THE VW DEALERSHIP MECHANICS REBUILT THE ENGINE. MY OIL CONSUMPTION NORMALIZED. NOW, AT AROUND 115,000 MILES, I'VE NOTICED THAT THE ENGINE STARTED BURNING OIL AGAIN. 1,800 MILES AFTER AN OIL CHANGE, JIFFY LUBE MECHANIC HAD TO ADD 2.5QT OF OIL. SHOULDN'T THE ENGINE LAST AT LEAST 100,000 MILES AFTER REBUILD? IT SEEMS THAT THIS ENGINE ONLY LASTS 45,000 MILES. THIS FEELS LIKE A MAJOR DEFECT AND VW HAS TO RECALL THE ENGINE. SECOND ISSUE, MY CAR IS ONLY 8 YEARS OLD BUT IT'S ON ITS THIRD TRANSMISSION. I HAD TO REPLACE TRANSMISSION AT 32,000 MILES AND AGAIN AT 73,000 MILES. I'M AT 115,000 AND I'M GETTING VERY WORRIED BECAUSE I'M STARTING TO FEEL LITTLE JERKS. THIS LOOKS TO BE A 40,000 MILES TRANSMISSION. HOW CAN VW DO THIS TO CONSUMERS? IT WOULD SEEM REASONABLE TO ME IF THIS TRANSMISSION GETS RECALLED. I'M NOT EVEN MENTIONING MANY OTHER MALFUNCTIONS. ONE OF WHICH INCLUDES GETTING FLOODED DURING RAINY SEASON. I CAN'T BELIEVE MY CAR, 2002 VW JETTA 2.0L GLS WAS ALLOWED TO BE ON THE MARKET. *TR
Jan 05, 2011
OUR VOLKSWAGEN JETTA DEVELOPED TRANSMISSION ISSUES JUST AFTER THE WARRANTY PERIOD RAN OUT. THE TRANSMISSION JERKS AT LOW SPEEDS, WHEN YOU HIT THE ACCELERATOR. MECHANICS HAVE SAID THERE IS NO SAYING WHEN THIS WILL CONK OUT. THE WATER PUMP ALSO CONKED OUT RECENTLY. REPLACING THE TRANNY IS ABOUT $6000. REPLACING THE WATER PUMP COST US AROUND $900. I HEAR DEALERSHIPS CHARGE A LOT MORE FOR THIS SERVICE. THE VOLKSWAGEN JETTA IS TOO EXPENSIVE A CAR, FOR IT TO HAVE SUCH POOR QUALITY. HOPE SOMEONE CAN HELP MAKE THEM PAY FOR RIPPING CUSTOMERS OFF IN THIS WAY. THIS OUTRAGEOUS. *TR
Dec 12, 2009
IN APRIL 2006 WE PURCHASED A 2002 VW JETTA FROM A PRIVATE PARTY. THE CAR HAD 65,000 MILES. SHE WAS THE ORIGINAL OWNER OF THE CAR AND HAD TAKEN METICULOUS CARE OF THE CAR. WE HAVE ALL THE SERVICE RECORDS DATING BACK TO IT'S ORIGINAL PURCHASE. IT HAD BEEN IN FOR ALL SCHEDULED TUNEUPS. VW OFFERS A 60,000 MILE OR 5 YEAR WARRANTY ON THE DRIVE TRAIN. IN NOVEMBER 2006 THE RADIATOR WARNING APPEARED ON THE DASH. WE TOOK IT IN TO THE DEALERSHIP AND THEY CLAIMED THE RADIATOR AND TRANSMISSION WERE MIXING AND CAUSED SIGNIFICANT DAMAGE TO HE TRANSMISSION. ESTIMATED COST OF REPLACING THE TRANSMISSION $5,890. THE DEALERSHIP MECHANIC NEVER STATED WHAT CAUSED THE MIXING FLUIDS AND WOULD NOT SPECULATE. WE TOOK THE CAR TO OUR LOCAL MECHANIC. HE WAS ABLE TO ISOLATED THE PROBLEM WITHIN 20 MINUTES. THE TRANSMISSION COOLER IS LEAKING ALLOWING THE TWO FLUIDS TO CO-MINGLE. AS A RESULT OF THE MIXING FLUIDS, THE BELTS, HOSES, RADIATOR, AND TRANSMISSION ARE ALL SEVERELY DAMAGED. ACCORDING TO THE MECHANIC THE TRANSMISSION COOLER IS SEALED WITHIN THE TRANSMISSION HOUSING AND IS NEVER MEANT TO BE CHANGED. IT'S POSITION IS PROTECTED FROM ANY ROAD DEBRIS AND NO QUALITY OF HOW THE CAR WAS DRIVEN WOULD EFFECT THE PERFORMANCE OF THIS PART. IT'S HIS OPINION THAT THE PART HAD A MANUFACTURED DEFECT. SINCE THE CAR WAS ORIGINALLY DIAGNOSED IN NOVEMBER IT HAS NOT BEEN DRIVEN. WE ARE CURRENTLY AWAITING AN APPEAL TO THE VW AMERICA.
Jan 19, 2007
3 ENGINE COILS HAVE FAILED AND HAVE BEEN REPLACED. NOW THE TRANSMISSION IS GONE AND THEY ARE REPLACING THE WHOLE TRANSMISSION THE LEFT FRONT DOOR LATCH HAS FAILED TOO.
Jan 15, 2004
EQUIPMENT
4 complaints
2002 VW JETTA WITH WHAT IS BECOMING A COMMON PROBLEM. WHILE DRIVING THE A/C UNIT STOPPED WORKING. ALL ITEMS WERE CHECKED AND NO OBVIOUS SIGN OF LEAK, ELECTRICAL PROBLEM OR OTHER WAS FOUND. DEALER WANTED TO REPLACE ALL ITEMS IN THE A/C SYSTEM. UPON FURTHER RESEARCH IT WAS FOUND THAT THE AC CLUTCH IS HELD ON BY A NYLON NUT AND THESE ARE NOT ABLE TO FUNCTION WITHOUT THIS FLAWED DESIGN. A SEARCH ON ANY VW DISCUSSION BOARD WILL PROVIDE HUNDREDS OF COMPLAINT ABOUT THIS SUBSTANDARD DESIGN. THIS WAS A DESIGN/MANUFACTURING FLAW AND NEED TO BE ADDRESSED BY VW. HOW MANY OTHER CONSUMERS PAID FOR A NEW A/C SYSTEM (FAN, COMPRESSOR, CLUTCH ECT.) WHEN ALL THAT IS NEEDED IS A PROPERLY MANUFACTURED CLUTCH. I BELIEVE THAT THIS DESIGN WAS ONLY IN EXISTENCE FOR 2 YEARS AND WAS REPLACED BY VW. SHOULDN'T THEY HAVE TO ANSWER TO ALL OF THE CONSUMERS ABOUT THIS DESIGN. THIS PART IS ALSO FOUND A LOT OF TIME BY VW TECHNICIANS WHEN THEY REMOVE THE PROTECTIVE BELLY PAN. THIS IS A SIMILAR PROBLEM TO WINDOW REGULATOR RECALL WHERE THE USED A PLASTIC CLIP INSTEAD OF METAL. *TR
May 24, 2008
2002 JETTA TDI DEVELOPED ODOR ON THE INTERIOR AT 20000 MILES. NATIONAL VOLKSWAGEN IN JACKSONVILLE, NC HAS SERVICED PROBLEM SEVERAL TIMES WITHOUT CORRECTION OF ODOR PROBLEM. THEY CLAIM ODOR WILL GO AWAY SINCE THEY CLEANED OUT AIR CONDITIONER BOX BY REMOVING THE ENTIRE DASH. NATIONAL ALSO DISCOVERED PROBLEM IN A NEW 2004 PASSAT. ODOR STILL EXISTS. CAR HAS BEEN DETAILED, SPRAYED WITH NO IMPROVEMENT. VARIOUS PEOPLE HAVE SAT IN CAR AND WITNESSED ODOR. CUSTOMER SERVICE AT VOLKSWAGEN OF AMERICA TAKES WORD OF THE DEALER THAT PROBLEM IS FIXED AND ODOR WILL GO AWAY ONE DAY. *AK
Oct 05, 2004
OWNERS MANUAL INDICATES THAT SEAT BELT WARNING ON DASHBOARD WILL ILLUMINATE IF SEAT BELTS ARE NOT WORN. HOWEVER, IF SEAT BELTS AREN'T WORN NOTHING WILL FLASH AS A REMINDER. DEALER WAS NOTIFIED. PLEASE PROVIDE MORE INFORMATION.*AK
Aug 08, 2002
THIS IS FOLLOW-UP TO A TELEPHONE COMPLAINT FILED 5/13/02 . I WAS TOLD BY CAROLYN THAT I WOULD BE RECEIVING A FORM IN THE MAIL TO SIGN. IT HAS BEEN NEARLY 2 WEEKS AND I HAVEN'T HEARD FROM ANYONE. THE DEALER REFUSED TO HONOR THE RECALL #02V031000 FREE OF CHARGE. THEY CLAIM THAT I HAVE TO PAY $78.00 FOR THEM TO CUT A "K-WIRE" SINCE THE ORIG. RADIO WAS REPLACED WITH A CD PLAYER/RADIO. THE SERVICE MANAGER (ERIC AXFORD) CONFIRMED THIS ON 5/13. I THEN CALLED VOLKSWAGON OF AMERICA WHERE I WAS TOLD BY KARI STADLER THAT THE DEALER COULD CHARGE FOR THE "FREE OF CHARGE" RECALL. THAT IS WHEN I FILED THE COMPLAINT WITH YOU. PLEASE LET ME KNOW WHAT IS BEING DONE I WHEN I CAN EXPECT THE RECALL TO BE HONORED. THANKS. *AK
May 24, 2002
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
3 complaints
THE CAR TAKES 15 MINUTES TO HEAT UP TO 190, OTHERWISE THE CAR WON'T DRIVE FORWARD IN PROPER GEAR WITHOUT JERKING. IT DRIVES LIKE IT IS A STICK SHIFT INSTEAD OF AN AUTOMATIC CHANGING GEAR ON IT'S OWN. THE CAR STOPS WITHOUT ME PRESSING THE BRAKES AND SOMETIMES JUST TURNS OFF UNEXPECTEDLY. IT SMELLS LIKE GASOLINE IN THE CAR. THE CD PLAYER, CLOCK AND VEHICLE ELECTRICAL MALFUNCTIONS ON AND OFF. THE ENGINE LIGHT STAYS ON. AUTONATION PERFORMED A MULTI POINT INSPECTION AND SAYS THE CAR NEEDS A TIMING BELT, COOLANT FLANGE AND AFTER RUN PUMP, AND ROLLERS. *TR
Jul 18, 2014
WHILE DRIVING IN THE AFTERNOON, MY VEHICLE SUDDENLY LOST POWER AND ACCELERATION CAPABILITY WITH THE "CHECK ENGINE" LIGHT COMING ON AND BLINKING. I TOOK IT TO THE DEALER IMMEDIATELY. I AM INFORMED MY 2002 VW JETTA 1.8T HAS "3 FAULTY COILS." THE FAILURE WAS SUDDEN AND WITHOUT WARNING. I MAINTAIN MY CAR ACCORDING TO VW SPECS. IN 02/2003 VW ACKNOWLEDGED A PROBLEM WITH THIS IN OVER 530,000 2001 TO EARLY 2003 VEHICLES. I FEEL THE FAILURE WAS PREMATURE (AS TO WHAT COULD BE TYPICALLY EXPECTED OF AN ENGINE/VEHICLE FOR RELIABILITY), AND A DANGER. OBVIOUSLY THE FACT THAT IT HAS REMANIFESTED IN SUCH A SHORT PERIOD OF TIME SHOWS THAT IT WAS NOT PROPERLY ADDRESSED WITH THE ORIGINAL FIX ONLY 2 YEARS AGO. MY VEHICLE WAS UNABLE TO ADEQUATELY MAINTAIN ITSELF WITHIN THE FLOW OF TRAFFIC. I WAS LUCKY TO GET TO THE 'SLOW LANE' WITHOUT INCIDENT. VW DISCLAIMS ANY RESPONSIBILITY FOR DEFECT OR OTHERWISE AND SAYS THAT BECAUSE THE VEHICLE IS OUT OF ITS WARRANTY PERIOD I AM RESPONSIBLE ($454.00). I WILL PAY THIS, BUT HOW CAN I DRIVE KNOWING THAT THESE COILS COULD STOP ALL OR ANY ONE CYLINDER FROM CORRECTLY FIRING? THIS COULD KILL ME AND THE MANUFACTURER DOES NOT CARE.. AS THEY QUITE BLUNTLY STATED. *NM
Jul 18, 2006
REPEAT INCIDENTS LEADING TO CONSUMER'S LONG TERM DRIVEABILITY CONCERNS. WORRISOME PANEL INDICATOR LIGHTS -- FLASHING: ENGINE WARNING AND GLOW PLUG (DIESEL) LIGHTS WITHIN CURRENT LEASE PERIOD. AFTER FIRST TWO INCIDENTS, THE THIRD (THEN UNDER WARRANTY) WAS FOUND TO BE DUE TO A FACTORY DEFECT. AND REPAIRED?...DEC 7 '04, AT ABOUT 55K -- BLINKING LIGHTS AGAIN. DEALER DIAGNOSTIC INDICATED NO ENGINE PROBLEM (THIS WAS THE SAME RESULT OF THE TWO PREVIOUS BEFORE THE THIRD RESULTED IN A MAJOR WARRANTY REPAIR). THIS HAS BEEN DIAGNOSED AS AN ACCELERATOR SENSOR FAILURE. (THE PART WILL NOT BE AVAILABLE FOR THREE (3) DAYS; WE ARE ADVISED TO DRIVE "CAREFULLY UNTIL THE PART CAN BE REPLACED.) THIS SENSOR FAILURE IS THEN ONE OF SEVERAL OTHERS IN THIS PARTICULAR VEHICLE: THE FUEL GUAGE HAS BEEN REPLACED ONCE OR TWICE; THE SEAT HEATER SENSOR JUST, AND OUT-OF-WARRANTY, BURNED A HOLE IN THE FRONT SEAT (THREE WEEKS AWAITING FACTORY REPS 'GET-BACK.'). AN AIR CONDITIONING PROBLEM (LEAK) WAS ALSO NOTED AND REPAIRED AT ABOUT 50,000 MILES.*AK
Dec 09, 2004
STEERING
3 complaints
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE LOST CONTROL OF THE STEERING AND WAS UNABLE TO MANEUVER THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,074. THE VIN WAS UNAVAILABLE.
Jun 06, 2012
VOLKSWAGEN STEERING SAFETY: THE STEERING COLUMN ON MY 2002 VW JETTA WILL NOT LOCK IN ANY REACH OR RAKE POSITION. THIS CAUSES THE STEERING COLUMN TO MOVE UP & DOWN, AND BACK & FORTH WHILE DRIVING. THIS AN EXTREMELY DANGEROUS CONDITION CAN LEAD TO SEVERAL POTENTIALLY DANGEROUS AND/OR FATAL SITUATIONS: - THE DRIVER MAY BE UNABLE TO SAFELY STEER THE CAR. - UNABLE TO STEER THE CAR PROPERLY, THE VEHICLE OPERATOR MAY ENDANGER HIM/HERSELF & PASSENGERS, OTHER VEHICLES PASSENGERS, PEDESTRIANS, & PROPERTY. - IN AN ACCIDENT THE DRIVER AIR BAG MAY DEPLOY IN THE WRONG POSITION (TOO HIGH, TOO LOW, TOO CLOSE, TOO FAR AWAY) RESULTING IN A POTENTIALLY SERIOUS (OR FATAL) INJURY. THE LOCAL VW PARTS DEPT SAYS NO PART IS AVAILABLE TO FIX THIS DANGEROUS CONDITION; AN ENTIRE STEERING COLUMN IS THE ONLY FIX. SUCH EXPENSE IS UNREASONABLE (SEVERAL HUNDRED DOLLARS); STEERING COLUMNS SHOULD LAST HUNDREDS OF THOUSANDS OF MILES, NOT 93,000 MILES OR FOUR YEARS. I MADE THREE GOODWILL CONTACTS WITH VAG (VOLKSWAGEN AUDI GROUP) PRIOR TO CONTACTING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. MY INTENT IN CONTACTING VW WAS TO: - SEE THAT OTHER VW OWNERS WITH SIMILAR SITUATIONS MAY NOT BE AWARE THAT THE STEERING COLUMN MAY NOT BE SECURE AND SAFE. - THE ONLY CURRENT REPAIR AVAILABLE FROM VW IS AN EXCESSIVELY EXPENSIVE REPLACEMENT OF THE ENTIRE STEERING COLUMN. MANY OWNERS MAY NOT BE ABLE TO EASILY AFFORD THIS REPAIR COSTING SEVERAL HUNDRED DOLLARS. SUCH A CONDITION MAY LEAD TO ACCIDENTS, INJURIES AND POTENTIAL FATALITIES. - THE CORRECTION OF THIS CONDITION IS A POTENTIALLY INEXPENSIVE CORRECTION (A PART THAT IS PROBABLY LESS THAN 50-CENTS PER CAR). I FEEL VW SHOULD TAKE THE INITIATIVE AND CAUSE THE STEERING COLUMN SUPPLIER TO CORRECT THE PROBLEM AND ISSUE A VOLUNTARY CALL-BACK & REPAIR TO VWS HAVING SUCH A STEERING COLUMN, AT NO EXPENSE TO OWNERS, IRRESPECTIVE OF MILEAGE OR TIME SINCE PURCHASE. IN EACH OF THE 3 CASES VW SAID THE REPAIR WAS NOT UNDER WARRANTY DUE TO EXCESS MILEAGE. *NM
Oct 31, 2006
THE POWER ASSIST FOR THIS TDI VEHICLE HAS FAILED MULTIPLE TIMES UNDER SEVERAL DIFFERENT CIRCUMSTANCES. MOST OFTEN, IT OCCURS WHEN APPLYING THE CRUISE CONTROL AT SPEEDS OF LESS THAN 70MPH AND ALSO WHEN HAVING TO RAPIDLY DECELLERATE OR MOVE ALONG WITH CITY RELATED TRAFFIC. MOST OFTEN, THE CHECK ENGINE LIGHT COMES ON, BUT BY THE TIME IT DOES, I ALREADY KNOW THERE IS A PROBLEM. I HAVE NO PASSING GEAR, AND TO ACCELERATE FROM A STOP TO 60 MPH TAKES A MINUTE OR MORE. TYPICALLY, WHEN THE PROBLEM OCCURS, IF I STOP THE VEHICLE, TURN IT OFF, AND CRANK IT AGAIN, THE PROBLEM IS RESOLVED UNTIL THE CIRCUMSTANCES WHICH BRING ABOUT THE PROBLEM ARE RE-ENACTED. IT WILL USUALLY TAKE SEVERAL CYCLES OF THE ENGINE BEING CRANKED AND TURNED OFF BEFORE THE CHECK ENGINE LIGHT WILL TURN ITSELF OFF. I PURCHASED THE VEHICLE USED WITH ABOUT 35,000 MILES ON IT AND THE PROBLEM OCCURRED ABOUT 100 MILES FROM THE DEALERSHIP. AFTER HAVING THE VEHICLE IN FOR REPEATED REPAIRS, I'VE SINCE COME TO LEARN THAT SIMILAR PROBLEMS WERE OCCURRING WITH THE VEHICLE PRIOR TO MY PURCHASING IT (WERE NOT DISCLOSED AT PURCHASE), ACCORDING TO SERVICE RECORDS.*AK
Jan 27, 2005
UNKNOWN OR OTHER
3 complaints
WATER INGRESS TO INTERIOR OF VEHICLE DURING RAIN. FRONT AND REAR FOOTWELLS FLOODED, SEEMS TO BE A COMMON COMPLAINT. VIEW INTERNET SEARCH UNDER JETTA WATER LEAKS. *TR
Dec 25, 2008
I HAVE HAD THIS PROBLEM AND FROM WHAT I HAVE READ ON FORUMS ONLINE WHICH IS QUIT DISTURBING HUNDREDS OF OTHER PEOPLE HAVE AS WELL. THERE IS WATER THAT FORMS ON BOTH THE FRONT PASSENGER FLOOR AND SOMETIMES THE REAR FLOOR DURING RAINS. IT IS SUPPOSEDLY CLOGGED DRAINS. SHOULDN'T THESE DRAINS BE BIG ENOUGH TO HANDLE THE FLOW OF DEBRIS AND WATER. IT HAS HAPPENED IN A LOT OF DIFFERENT MODELS OF VW ACCORDING TO THE FORUMS. AND I AM UNDER A 2 YEAR VW WARRANTY BUT SUPPOSEDLY THIS ISN'T' COVERED ACCORDING TO THE DEALER. THIS COULD HAVE RUINED ELECTRONIC STUFF IN MY CAR OR COULD AS IT GETS WET. THERE WAS NOTHING ABOUT THIS IN THE MANUAL OR ANYTHING I HAD TO FIND IT OUT ONLINE. *JB
Apr 20, 2007
THERE WERE PROBLEMS WITH THE CONSUMER'S VEHICLE IN WHICH SHE CONTACTED NHTSA ABOUT AND HAD NOT RECEIVED A RESPONSE . THE CONSUMER REQUESTED THE STATUS OF HER COMPLAINT. MR SCC *JB
Apr 17, 2003
POWER TRAIN,EQUIPMENT
3 complaints
I OWN A 2002 VOLKSWAGEN JETTA 1.8T AT 56000 MILES THE TRANSMISSION WENT OUT OF IT AND AT 56000 THIS SHOULDN'T HAPPEN I HAVE IT AT A TRANSMISSION SHOP AND THEY FOUND METAL SHAVINGS IN THE PAN HAS THEIR BEEN A RECALL ON THIS PROBLEM AND IF NOT CAN I GET SOME ASSISTANCE GETTING THIS PROBLEM FIXED BECAUSE AT 56000 MILES THIS SHOULD HAVE NEVER HAPPENED SENSE I'VE OWNED THIS CAR IT HAS BEEN NOTHING BUT TROUBLE VERY UNHAPPY WITH THE WAY THE VOLKSWAGEN DEALER BYERS IN COLUMBUS OHIO AND THE VOLKSWAGEN OF AMERCIA IS HANDLING THIS PROBLEM THE CODE WE GET IS PO730 I WOULD TRULY APPRECIATE SOME HELP WITH GETTING THIS FIXED THANK YOU TOM. *TR
Jul 26, 2008
2002 VW JETTA VR6 2.8 EVER SINCE WE PURCHASED THE CAR IN SEPT. 07 WE HAVE A RECURRING PROBLEM WITH THE CAR COMPLETELY DYING IN INTERSECTION OR IDLING WITH A/C ON OR JUST WHEN RUNNING. WHEN THIS OCCURS THE DASH RESETS AND CAR SHUTS OFF AND LOCKS UP. YOU HAVE TO TURN TO CAR OFF AND PUT IN PARK TO RESTART. VERY DANGEROUS FOR MY CHILDREN AND I TO TRAVEL ANYWHERE WHEN I DRIVE A HOUR TO WORK EACH DAY. I ALSO KNOW A PREVIOUS OWNER OF THE SAME YEAR CAR THE HAD THE SAME EXACT PROBLEMS AND HAD TO SELL BECAUSE AFTER THOUSANDS OF $ IT WAS NEVER ABLE TO BE REPAIRED. ALSO THE CAR FEELS LIKE TO TRANSMISSION IS GOING OUT. THIS CAR WAS PROMISED TO BE SAFE DEPENDABLE AND HAD BEEN NOTHING BUT PROBLEMS. WE LUCKILY HAVE NOT HAD A ACCIDENT YET BUT SEVERAL VERY CLOSE CALLS. THE VW DEAL CANT SEEM TO FIND THE PROBLEM THEY INSIST THEY DON'T KNOW WHAT IS CAUSING IT. THEY REPLACE THINGS AND NOTHING WORKS. INCIDENT STILL OCCURRING. *TR
Jun 17, 2008
I OWN A 2002 VW JETTA GLI, AND IT HAS MERELY 54,000 MILES ON IT. IT HAS COME IN STANDARD TRANSMISSION, AND WE BOUGHT IT WHEN IT WAS ISSUED AS NEW. AS I WAS ON MY WAY HOME HEADING TOWARDS NEW JERSEY, FROM NEW YORK. MY CLUTCH PEDAL BEGAN TO LOOSEN UP. I TRIED SWITCHING FROM 3RD GEAR TO 4TH, AND THE CLUTCH LOOSELY WENT TO THE FLOOR, AND IT WOULD NOT POP BACK UP. AS MY CAR ROLLED ON THE BRIDGE, IT STAYED IN NEUTRAL. HENCE, I WAS UNABLE TO MOVE THE VEHICLE. NOW I HAVE BEEN READING OTHER FORUMS AND THEY HAVE GOTTEN THE SAME ISSUE. *NM
Aug 31, 2006
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
3 complaints
(1) MANY ELECTRICAL ANOMALIES. LOSS OF AIR CONDITION. DEALERSHIP ADVISES IT IS COOLANT MIGRATION CAUSING ELECTRICAL/POWER PROBLEMS. COOLANT MIGRATING FROM COOLANT BOTTLE INTO THE ELECTRICAL HARNESS AND INTO ALL ELECTRICAL SYSTEMS. (2)COOLANT MIGRATION HAS CAUSED SEVERE ELECTRICAL PROBLEMS AND THE VEHICLE MUST BE RE-WIRED. COST TO ME $310.-TO BE DETERMINED(PROBABLY 6-10,000$) (3)DEALERSHIP REFUSED TO ASSIST WITH GETTING VW OF AMERICA TO CORRECT THE PROBLEM AT THEIR COST. VW OF AMERICA REFUSED TO CORRECT THE PROBLEM AT MY REQUEST. VW HAS KNOWN SINCE 2001 (SEE TECHNICAL BULLETIN 97-01-01) THAT THE COOLANT BOTTLE IS DEFECTIVE AND HAS NOT RECALLED IT, OR PROVIDED TECHNICAL BULLETINS AS TO HOW TO PREVENT IT. DEALER ADVISES THE CAR IS NOT SAFE TO DRIVE IN ITS PRESENT CONDITION. *JB
Mar 05, 2007
I HAVE HAD SEVERAL PROBLEMS WITH MY MIL LIGHT SINCE MY 5 YR/50,000 MILE WARRANTY EXPIRED-IN FACT, I HAVE LOST COUNT AS TO HOW MANY TIMES I'VE HAD TO TAKE MY CAR IN (THE NUMBER OF FAILURES LISTED BELOW IS JUST AN ESTIMATE). THE FIRST TIME THIS LIGHT CAME ON, THE CAR HAD 52 OR 54 MILES ON IT. IT WAS ONLY A FEW DAYS OLD. APPARENTLY SOMETHING HAD CRACKED. IN MARCH OF THIS YEAR, THREE OF THE CABLES BROKE, THEN NOT TWO WEEKS LATER THE OTHER THREE BROKE. THE PROBLEMS JUST KEPT ADDING UP. I HAVE TRIED TO BE PATIENT WITH THIS DEALERSHIP, BUT SIMPLY CANNOT UNDERSTAND WHY ON AVERAGE, I END UP BACK AT THE DEALERSHIP, GETTING MY CAR SERVICED ON AVERAGE, TWO WEEKS AFTER THE CAR'S INITIAL APPOINTMENT. THE LAST TIME I WENT IN, I SPOKE WITH THE MANAGER. FIRST, HE DISPARAGINGLY ASKED ME IF I WAS MAKING SURE TO FILL THE GAS TANK WITH PREMIUM GAS, AS IS WRITTEN ON THE GAS FLAP. HE THEN PROCEEDED TO ASK IF I WAS TIGHTENING THE GAS CAP. HE REASSURED ME THAT I SHOULD NOT HAVE FURTHER PROBLEMS WITH THIS SPECIFIC PART, BECAUSE ALL THE PARTS PERTAINING TO THIS SPECIFIC LIGHT HAVE BEEN REPLACED. LO AND BEHOLD, TWO DAYS AGO, MY MIL LIGHT WENT ON. ON AVERAGE, EACH TIME I VISIT THIS PARTICULAR DEALERSHIP SERVICE DEPARTMENT, I END UP PAYING $350-600 DOLLARS. SOMEHOW, THAT DOES NOT SEEM RIGHT. I HAVE BEEN FOLLOWING THE SERVICE DEPARTMENT'S INSTRUCTIONS, AND TO MY DISMAY, THIS LONG-STANDING, EXTREMELY EXPENSIVE PROBLEM HAS NOT BEEN RESOLVED. *JB
Sep 08, 2006
THE ENGINE LIGHT ILLUMINATED, THE DEALER STATED THE IGNITION COIL WAS DEFECTIVE. THE VEHICLE OVER HEATED, AND THE PROBLEM WAS DIAGNOSED AS A RUPTURED COOLANT PUMP. *TS *JB
Mar 18, 2003
FUEL/PROPULSION SYSTEM
2 complaints
WHILE MAINTAINING SPEED AT OR ABOVE 40 MPH AND WITH 1/4 TANK OR LESS OF FUEL REMAINING, MY JETTA WILL CONSISTENTLY STALL OUT AND TURN OFF FROM FUEL STARVATION. THIS HAS HAPPENED TO ME BETWEEN 40 AND 80 MPH SEVERAL TIMES, BOTH IN THE CITY AND ON THE HIGHWAY. I HAVE REPLACED THE CRANKSHAFT POSITION SENSOR, THE FUEL SENDER, AND THE FUEL PUMP WITH NO SUCCESS. ADDITIONALLY, THE JETTA WILL DIE THE FIRST TIME I TRY TO START IT AS MY FUEL LEVEL APPROACHES 1/4, ESPECIALLY IF I AM PARKED ON AN INCLINE. HOWEVER, IT NEVER FAILS TO START ON THE SECOND TRY ONCE SOME FUEL HAS BEGUN MOVING THROUGH THE SYSTEM. FULLY REFUELING ALLEVIATES ALL PROBLEMS.
Jun 05, 2018
ENGINE SHUTS DOWN WHEN THE FUEL TANK IS AT OR BELOW A 1/4 TANK OF FUEL WHILE DRIVING... THERE IS A LOSS OF STEERING AND BRAKING RENDERING IT UNSAFE TO DRIVE. HERE IS A ONLINE DISCUSSION OF OTHERS HAVING THE SAME PROBLEM... HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4971876-CAR-STALLING-WHILE-AT-SPEED-IS-LOW-FUEL-THE-PROBLEM.
Oct 06, 2015
ENGINE
2 complaints
THE CAR WILL SHUT DOWN WHILE DECELERATING(EX..COMING TO A STOP SIGN OR LIGHT)THE ENGINE JUST STOPS AND THE GENERATOR LIGHT COMES ON.I CAN START IT UP AGAIN RIGHT AWAY.IT IS VERY DANGEROUS AND I FEEL LIKE I MAY GET REAR-ENDED I HAVE READ ONLINE THREADS THAT OTHER PEOPLE HAVE THE SAME PROBLEM AND THEY ARE HAVING PROBLEMS FINDING A SOLUTION.I HAVE HAD THIS VEHICLE SINCE NEW AND NOW IT ONLY HAS A LITTLE OVER 115,000 MILES ON IT.
Jan 21, 2016
TRAVELING DOWN PET SITES ROAD ON MY WAY TO WORK WHEN I NOTICE MY CAR SUDDENLY RUNNING HOT. I PULLED OVER AT THE NEAREST SAFEST PLACE TO DO SO AND PROCEEDED TO CHECK MY FLUID LEVELS. AS I WAS UNSCREWING THE WATER RESERVOIR CAP I NOTICE WHAT SHOULD BE ANTI-FREEZE AND WATER MIX, IS A MUDDY BROWN COLOR. I FELT THE SUBSTANCE AND THEN REALIZED IT WAS OIL IN MY RESERVOIR, AND ALMOST ALL MY OIL HAD BEEN REMOVED FROM MY ENGINE AND IM GUESSING WAS DISPLACED TO MY RESERVOIR. MY CAR NEVER ONCE HAS ACTED LIKE IT WANTED TO RUN HOT, NOR HAD IT UNTIL 6-19-2013. *TR
Jun 21, 2013
SERVICE BRAKES
2 complaints
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT CAME ON AND WAS FLASHING AND MY BATTERY LIGHT CAME ON. I WAS ABOUT TO SWITCH LANES TO PULL OVER AND I LOST POWER, BRAKES, AND STEERING. I JUST MADE IT INTO A PARKING LOT ABOUT FIVE FEET FROM A BUILDING WHEN MY CAR ALL OF A SUDDEN STARTED SMOKING. I POPPED MY HOOD BUT IT WOULDN'T COME OPEN. WITHIN ABOUT A MINUTE AND A HALF MY HOOD STARTED MELTING SPARKS WERE FALLING FROM THE UNDERNEATH OF MY CAR AND THROUGH THE GRILL I COULD SEE A SMALL FIRE. WITHIN TWO MINUTES MY CAR WAS ON FIRE! I HAD TO CALL TO FIRE DEPARTMENT AND MY CAR IS COMPLETELY TOTALED AND BURNT TO A CRISP ! BEFORE THE FIRE DEPARTMENT CAME A VOLUNTEER FIRE FIGHTER JUST HAPPENED TO DRIVE BY AND FIRE EXTINGUISHED IT BUT IT DIDN'T DO A THING. NOW I AM OUT MY CAR...MY LIVELY HOOD..AND THE $4500 I SPENT 1 YEAR AGO. *TR
Jan 17, 2015
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THE VEHICLE ENGULFED INTO FLAMES WHILE PARKED AND UNOCCUPIED. IN ADDITION, ONE OR TWO DAYS PRIOR TO THE FAILURE THE ABS WARNING INDICATOR ILLUMINATED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND ADVISED THAT THE FIRE ORIGINATED NEAR THE ABS CONTROL MODULE. THE ENGINE COMPARTMENT WAS COMPLETELY DAMAGED AND THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THERE WAS A RECALL ASSOCIATED WITH THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 02V031000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.
Feb 19, 2014
ELECTRICAL SYSTEM,AIR BAGS
2 complaints
WHEN BACKING OUT OF MY DRIVEWAY MY DRIVERS SIDE AIRBAG DEPLOYED FOR NO REASON. I DIDN'T HIT ANYTHING. NOW THE ENGINE STARTS THEN STALLS. ALL DASH LIGHTS ARE NOW OUT. *JS
Apr 19, 2012
AFTER I WAS PULLED OUT OF A PARKING SPOT, THE DOORS CLICKED AS IF THEY WERE GOING TO LOCK AUTOMATICALLY AS THEY NORMALLY DO AT 10 MPH. THE CLICK SOUNDED FUNNY, SO I LOOKED AT THE DOOR LOCKS AND NOTICED THAT THEY HADN'T LOCKED. SOON THEREAFTER, THE BATTERY ON THE CAR STOPPED, WHICH I NOTICED BECAUSE I COULDN'T ACCELERATE AND I COULDN'T TURN THE STEERING WHEEL. I STARTED THE CAR AGAIN, WITHOUT A PROBLEM. THE AIRBAG LIGHT WENT ON AND STAYED ON AND I NOTICED THAT THE LIGHTS IN THE BACK SEAT OVER THE DOORS STAYED ON THOUGH. I TRAVELED TO MY NEXT STOP AND THE LIGHTS IN THE BACK SEAT WENT OUT. I THEN STARTED TOWARD MY NEXT STOP AND HAD REACHED 25 MPH WHEN THE SIDE AIRBAG IN THE DRIVER'S SEAT EXPLODED. I CALLED THE DEALER TO SEE IF THE CAR WAS SAFE TO DRIVE, THEY SAID IT WAS. I THEN STARTED DRIVING TO THE DEALER WHEN THE BATTERY CUT OUT AGAIN; I COULD TELL BECAUSE I COULD NOT STEER AND I COULD NOT ACCELERATE. I PULLED OVER TO A SAFE SPOT AND CALLED FOR A TOW TRUCK. WHILE I WAS SITTING IN THE PARKED CAR WITH THE A/C ON WAITING FOR THE TOW TO ARRIVE, THE PASSENGER-SIDE CURTAIN AND SEAT AIRBAGS DEPLOYED. THE CAR IS CURRENTLY AT THE DEALER SO THEY CAN INVESTIGATE IF THERE WAS A MALFUNCTION. NO, I'M NOT KIDDING, THAT'S WHAT THEY SAID. *JB
Aug 17, 2004
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
2 complaints
DRIVER SIDE LOCK SWITCH, UNABLE TO LOCK MY 02 JETTA WITH REMOTE KEY. INTERIOR LIGHT ON THE DRIVER DOOR CONSTANTLY STAYS ON. *KB
Dec 31, 2011
MY 2002 VW JETTA TDI HAS MANY ELECTRICAL PROBLEMS. THE ONE THAT MIGHT BE A SAFETY FACTOR IS THE MICRO SWITCHES IN THE DOOR LATCHES. THE DOORS WITH FAULTY SWITCHES DON'T KNOW IF THERE OPEN OR CLOSED. WHEN OPEN THE SAFETY LIGHT ON THE DOOR DOES NOT COME ON TO ALERT ONCOMING VEHICLES THAT A DOOR IS OPEN. IF THE SWITCH STAYS ON WHEN THE DOOR IS CLOSED, THE DOME LIGHTS STAY ON UNTIL THE BATTERY IS DEAD. THE VW DEALER JUST "JERKED" ME AROUND UNTIL THE WARRANTY HAD EXPIRED. (FREDERICTON VW). SINCE THE PART(S) FOR THIS REPAIR ARE EXPENSIVE, I FEEL THAT VW SHOULD RECALL ALL VEHICLES TO REPLACE THE SWITCHES AND DOOR LATCHES. MEL MOIR *TR
Nov 08, 2008
ELECTRICAL SYSTEM,SEATS
2 complaints
WHILE DRIVING HOME AT NIGHT, MY SON AND I SMELLED SMOKE. WE EXITED THE VEHICLE, CHECKED UNDER THE HOOD, BUT FOUND NOTHING. WE CONTINUED HOME AND PARKED IN THE GARAGE. STILL SMELLING SMOKE, WE RE-INSPECTED THE VEHICLE, BUT WERE UNABLE TO DETERMINE AN ORIGIN OR ANY VISIBLE EVIDENCE. BOTH SEAT HEATERS WERE ON DURING THE DRIVE HOME, BUT THE SEATS SHOWED NO VISUAL SIGNS OF DAMAGE AFTER PARKING. NEXT MORNING WE OPENED THE VEHICLE TO DISCOVER THE CABIN WAS FILLED WITH SMOKE WITH AN APPROXIMATE 1?HOLE BURNED UP THRU THE PASSENGER SEAT ON THE LOWER RIGHT BOLSTER. APPARENTLY THE SEAT HEATER INITIATED A THERMAL EVENT WHICH ERUPTED IN A SEAT FIRE AFTER WE TURNED OFF THE IGNITION AND PARKED THE CAR IN THE GARAGE. FORTUNATELY, THE FIRE DID NOT ENGULF THE VEHICLE OR IT COULD HAVE CAUGHT OUR HOME ON FIRE, RESULTING IN POSSIBLE INJURY OR DEATH TO MY FAMILY. I BELIEVE WE DODGED A BULLET BECAUSE THE SEAT FIRE DID NOT SUSTAIN ITSELF AND ENGULF THE VEHICLE. VW HAS AGREED TO REPAIR THE BURNED SEAT AT THEIR EXPENSE AND MAKE A MITIGATION REPAIR. HOWEVER, VW HAS DECLINED MY REQUEST TO COVER ANY SIMILAR MITIGATION REPAIR TO THE OTHER SEAT. IN OCTOBER 2004, THE NHTSA ODI CONCLUDED THAT ?DRIVER-SIDE SEAT HEATER MAY FAIL OR MALFUNCTION DUE TO NORMAL VEHICLE USE? BUT ?SUCH FAILURES DO NOT POSE A SIGNIFICANT RISK OF INJURY OR FIRE.? THE ODI STATED THE INVESTIGATION DID NOT CONCLUDE THAT A SAFETY-RELATED DEFECT DOES NOT EXIST AND THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (EA04010) EVIDENCE AND REPORTS INDICATE THAT SEAT HEATER CAUSED THERMAL EVENTS IN BOTH DRIVER AND PASSENGER SEATS IN THE VW JETTA HAVE BEEN AN ISSUE FOR NEARLY 10 YEARS NOW. NEAR MISSES CONTINUE TO OCCUR. I BELIEVE THAT A SEAT FIRE IS A SIGNIFICANT SAFETY CONCERN. I WOULD ENCOURAGE THE NHTSA TO RE-EXAMINE THE CIRCUMSTANCES TO DETERMINE IF FURTHER ACTION IS WARRANTED. *TR
Dec 17, 2011
SINCE BUYING MY JETTA NEW IN 2002. I HAVE HAD NOTHING BUT PROBLEMS. TWICE THE IGNITION COILS FAILED, AND I HAD TO HAVE THE CAR TOWED. THEY WOULDN'T REPLACE ALL THE DEFECTIVE COILS THE FIRST TIME. SO, NOW THAT I KNOW MY CAR IS UNRELIABLE, I WON'T BE USING IT FOR LONG TRIPS, WHICH WAS MY MAIN REASON FOR BUYING THE CAR. THEN LAST NIGHT ON MY WAY DOWN THE ROAD, THE HEATED SEAT CAUGHT ON FIRE AND BURNED A WHOLE IN MY SEAT, NOT TO MENTION WHAT IT DID TO ME AS I WAS DRIVING. THIS CAR JUST SEEMS TOTALLY UNSAFE. FIRST THERE IS NO POWER WHEN THE IGNITION COILS FAIL, THEN THE DRIVER SEAT CATCHES ON FIRE AS I AM DRIVING DOWN THE ROAD. OF COURSE THE DEALER CAN'T GET ME IN UNTIL LATER THIS WEEK.*AK
Oct 29, 2003
POWER TRAIN,ELECTRICAL SYSTEM
2 complaints
2002 VOLKSWAGEN JETTA. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING REPAIRS AT LOCAL DEALER *TGW THE CONSUMER STATED THREE DAYS AFTER RETRIEVING THE VEHICLE FROM THE DEALER, FOR MAINTENANCE WORK, THE VEHICLE BROKE DOWN ON THE HIGHWAY. THE PROBLEM WAS DETERMINED TO BE THE ALTERNATOR. *JB THE CONSUMER STATED HE WAS INVOLVED IN A HIT-AND RUN ACCIDENT IN WHICH THE REAR END IMPACT CAUSED DAMAGE TO THE TRANSMISSION. THE CONSUMER STATED EVEN THOUGH THE VEHICLE WAS REPAIRED, HE CONTINUED TO EXPERIENCE PROBLEMS WITH THE TRANSMISSION. UPDATED 12/08/11
Nov 03, 2011
EPC WARNING LIGHT CAME ON WHILE DRIVING. WHEN THIS OCCURRED, TAIL LIGHTS AND BRAKE LIGHTS WERE NOT FUNCTIONING. WHEN I ARRIVED AT MY DESTINATION I PARKED MY CAR AS USUAL. WHEN I RETURNED TO MY CAR, IT STARTED, BUT I COULD NOT SHIFT OUT OF PARK. I CALLED THE ROADSIDE ASSISTANCE NUMBER. THEY INSTRUCTED ME TO HIT THE BRAKE WITH MY FOOT AS HARD AS POSSIBLE. THIS ALLOWED ME TO SHIFT OUT OF PARK. THEY ALSO SUGGESTED THAT I TAKE MY CAR TO THE DEALER AS SOON AS POSSIBLE FOR SERVICE. *LA
Nov 24, 2003
SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING
2 complaints
I HAVE A 2002 VOLKSWAGEN JETTA AND I HAVE A BRAKE LIGHT SWITCH ISSUE (BRAKE LIGHT STAYS ON AND A DCT(P0571) IS SET) THAT WAS DESCRIBED IN THE RECALL/REPLACEMENT, BUT THE VIN GROUP THAT THIS APPLIES TO IS 3VW---9M-YM000089 TO 3VW---9M-2M053565, AS YOU CAN SEE, MINE IS JUST OUT SIDE THE HIGH VIN. THE VIN RANGE SHOULD BE READDRESSED TO INCLUDE ALL 2002 MODEL JETTAS WITH CRUISE CONTROL. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER. *TR
Mar 30, 2010
IN DEC. 01 THE BRAKE AND ABS PANEL LIGHTS CAME ON. THE CAR MANUAL SAID TO TAKE TO MECHANIC IMMEDIATELY. I HAVE RELOCATED FROM NJ WHERE I PURCHASED THE CAR TO V.I. I WAS TOLD BY SALESMAN, GARY, THAT VOLKSWAGEN WOULD COVER WARANTY EXPENSES JUST SEND RECEIPT. WHEN I CALLED VW ABOUT THE PROBLEM I WAS TOLD TO SHIP THE CAR TO PR WHICH WOULD COST ME $1600. THE PROPERTY DAMAGE FIGURE I CAN'T AFFORD THE PR DEALER IS THE CLOSEST I SPOKE TO THEM THEY SAID MASTER BRAKE CONTROL UNIT OR THE LA BOMBA NEED REPLACEMENT COST $600 DOLLARS AND 400 RESPECTIVELY. THEY SAID PERHAPS THEY WOULD SEND MECHANIC IF I PAID TRANSPORTATION AND ROOM. IF THE PARTS SPECIAL TOOLS (LOANED) AND INSTRUCTIONS ARE SENT MY MECHANIC COULD DO THE JOB. WHAT ARE MY OPTIONS? THIS IS A BRAND NEW CAR WHICH I PAID OVER $20,000.*AK
Jun 24, 2002
AIR BAGS,EQUIPMENT
2 complaints
I HAVE A 2002 VOLKSWAGEN JETTA THIS MORNING WHILE DRIVING MY CAR TO WORK IN HOUSTON TEXAS ON INTERSTATE 59 SOUTH MY DRIVERSIDE WINDOW AIRBAG DEPLOYED AS WELL AS THE SEAT AIRBAG. AFTER GETTING TO THE SIDE OF THE ROAD MY CAR CRANKED BACK UP AND I GOT OUT TO INSPECT IF THERE WAS ANY DAMAGES. I FOUND NO DAMAGES ON THE CAR AND THE AIR BAG DEPLOYED FOR NO REASON. I AM LUCKY I DID NOT SWERVE OR THERE WOULD HAVE BEEN A HUGE WRECK. I BELIEVE THERE SHOULD BE A RECALL ON ALL OF THESE 2002 JETTA SINCE THERE HAVE BEEN SO MANY OCCURRENCES OF THIS HAPPENING. *TR
Jul 28, 2009
WAS IN AN AUTOMOBILE ACCIDENT AND WAS HIT SQUARE IN THE SIDE OF THE CAR AT 45 MPH. DAMAGE WAS DONE TO ENTIRE LEFT SIDE OF VEHICLE. NO AIR BAGS DEPLOYED. I HAVE FRONT AND SIDE AIR BAGS. CALLED VOLKSWAGEN TO DETERMINE WHERE SENSORS ARE, AND THE SENSOR ON THE SIDE IS WHERE I WAS HIT. I DID SOME RESEARCH THROUGH NHTSA REPORTS ON VOLKSWAGEN, SEEMS THERE ARE A SUFFICIENT AMOUNT OF CONSUMER COMPLAINTS WITH THE AIRBAGS, MANY OF WHICH STATE VOLKSWAGEN DIDN'T WANT TO DISCUSS OR TAKE CARE OF. I AM CONCERNED WITH FOR MY OWN SAFETY WHILE DRIVING THIS VOLKSWAGEN. *JB
Jul 22, 2004
FUEL SYSTEM, DIESEL
2 complaints
2002 JETTA TDI WAGON; I HAVE HAD 6 GLOW PLUGS REPLACED THEN TOLD THAT THE CHECK ENGINE LIGHT WAS FOR A BAD GLOW PLUG HARNESS. DEALER IN BUFFALO TOLD ME THAT THE OEM HARNESS WAS MADE FROM INFERIOR MATERIALS AND MANY FAIL, BUT NO RECALL HAS BEEN ISSUED; NOW FACED WITH $150 PARTS AND LABOR TO REPLACE THIS DEFECTIVE HARNESS. *TR
Jan 08, 2009
I OWN A 2002 VW JETTA TDI (DIESEL). AT 49,500 MILES, THE ENGINE STOPPED RUNNING. THE PROBLEM WAS A CLOGGED FUEL INTAKE SYSTEM. THE CAR IS STILL UNDER WARRANTY. I WAS TOLD THAT THE WARRANTY DOES NOT COVER THIS PROBLEM, AS IT IS A MAINTENANCE ISSUE. I CALLED THE VW HEADQUARTERS, AND THEY EXPLAINED THAT THIS PROBLEM SHOULD NOT OCCUR IF SCHEDULED MAINTENANCE WAS PERFORMED. I HAVE DONE ALL OF THE SCHEDULED MAINTENANCE, AT A GREAT EXPENSE. FINALLY, VW HAS AGREED TO PAY HALF OF THE $520.00 BILL TO CLEAN THE FUEL INTAKE. AFTER DOING WEB RESEARCH, THIS SEEMS TO BE A PROBLEM FACING MANY VW TDI OWNERS. BECAUSE VW TOLD ME THIS PROBLEM SHOULD NOT OCCUR WITH ROUTINE MAINTENANCE, I BELIEVE THAT VW IS NOT HONORING THE WARRANTY BY PAYING THE ENTIRE EXPENSE.*AK
Mar 19, 2005
EXTERIOR LIGHTING,EQUIPMENT
2 complaints
THE RIGHT FRONT TURN SIGNAL BULB WAS AT FIRST INTERMITTENT, BUT THEN BECAME INOPERATIVE. WHEN LIGHT WAS REMOVED THE FILAMENT WAS FINE, BUT THERE WAS EVIDENCE OF ARCING ACROSS THE CONTACTS. IT LOOKED LIKE THE CONTACTS WERE SHORT CIRCUITED. I HAD THIS SAME PROBLEM ABOUT A YEAR AGO. MY 2002 JETTA WAS NOT PART OF A RECALL OF THIS VERY PROBLEM. THE VIN # DID NOT QUALIFY. BUT, AFTER LOOKING AT FORUM POSTINGS THIS IS A BIGGER PROBLEM THAT THE GROUP OF VIN NUMBERS THAT VOLKSWAGEN INCLUDED IN THE RECALL.*AK
Apr 05, 2007
TURN SIGNAL UNIT CLICKING AT TWICE THE SPEED INTERMITTENTLY WHEN TURN SIGNAL IS NOT EVEN TURNED ON. LIGHTS HAVE NEVER BEEN ACTUATED YET, BUT VW DEALER TOLD ME IT COULD HAPPEN AS MALFUNCTION PROGRESSES. VEHICLE ONLY 4 YEARS OLD WITH 88 000 KMS. NO RECALL BY MANUFACTURER YET, ALTHOUGH DEALER TOLD ME IT IS A RECURRING PROBLEM. COST OF REPLACEMENT FOR STEERING STALK FLASHER UNIT IS 250 DOLLARS. *NM
Jul 04, 2006
ENGINE AND ENGINE COOLING,VISIBILITY,EQUIPMENT
2 complaints
MY WIFE'S 2002 JETTA STATION WAGON TURBO HAS BEEN NOTHING BUT TROUBLE. ONLY 30 K AND TODAY A $2,600 REPAIR. VALVE FOR AIR CONDITIONER PUMP BROKE AND SENT METAL FRAGMENTS THROUGH THE SYSTEM NECESSITATING REPLACEMENT OF AC PUMP. COOLING FAN NOT WORKING- THAT'S $800.00. LAST REPAIR WAS AUTO WINDOWS- IDIOT DESIGNERS PUT IN PLASTIC COMPONENTS. MY WIFE TAKES EXCELLENT CARE OF HER VEHICLE (OIL CHANGE, ETC.) AND THIS INFERIOR BIT OF WORKMANSHIP JUST COSTS HER MORE MONEY. SHE WILL SHORTLY BE DUMPING THIS PIECE OF CRAP FOR TOYOTA COROLLA. *NM
May 18, 2006
ENGINE FAILURE, RADIO FAILURE, WINDOW WOULDN'T ROLL BACK UP, VIBRATING SPEAKERS. W SERVICE SHOP FAILED TO CORRECT CONDITIONS ON SEVERAL OCCASIONS. *AK
Dec 01, 2004
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
WHILE GOING 55 CAR DROPPED TORQUE AND GEARED DOWN FORCING CAR REV VERY HIGH RPMS, NOSE DIP. JERK ME INTO ON COMING LANE. LUCKILY NOTHING WAS COMING.
May 12, 2021
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
ONE DAY WAS RUNNING 75 TODAY WON'T SHIFT OUT OF 2ND GEAR TRANSMISSION HOLDBACK FEELS LIKE
Apr 21, 2021
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
WHILE THE VEHICLE IS IN MOTION, IT "JERKS" OR MAKES A SHAKING MOVEMENT. WHILE THE VEHICLE IS IN MOTION, THE "DOOR AJAR" LIGHT STAYS ON ALTHOUGH ALL DOORS HAVE BEEN OPENED AND CLOSED. WHILE STATIONARY, THE VEHICLE BRAKE LIGHT IS NOT WORKING. WHILE STATIONARY AND IN MOTION, THE VEHICLE'S CHECK ENGINE LIGHT STAYS ON. THE REAR MIDDLE PASSENGER SEATBELT IS NOT USEABLE. THE DRIVER'S DOOR REMAINS UNLOCKED AFTER PRESSING THE "LOCK DOORS" BUTTON.
Sep 26, 2018
ENGINE AND ENGINE COOLING,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT WAS GETTING AN ALLERGIC REACTION FROM THE INTERIOR OF THE VEHICLE. THE CONTACT STATED THERE WAS AN ODOR EMITTING FROM THE VEHICLE, WHICH CAUSED THE REACTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Feb 17, 2017
ENGINE AND ENGINE COOLING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A REPAIR CENTER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE INDEPENDENT DEALER WHO SOLD THE CONTACT THE VEHICLE DID NOT VERIFY IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 91,677. .. UPDATED 12/22/16 *BF THE CONSUMER STATED ONE HOSE WAS REPLACED AND THERE IS A HOLE IN ANOTHER HOSE, AND ALSO MISSING BRACKETS. *TR
Sep 21, 2016
SUSPENSION,WHEELS,FUEL/PROPULSION SYSTEM
1 complaint
WATER PUMP REPLACED, TIRES ALWAYS HAVE ISSUES BECAUSE OF THE RIM DESIGN, CODE ERRORS, REAR RODS REPLACED, MUFFLER, MISFIRING, RADIATOR ECT.
Jun 02, 2016
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN JETTA. WHILE ENTERING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED AND THE WINDOWS WERE STEAMING. IN ADDITION, THE DASHBOARD WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT AND A POLICE REPORT WERE FILED. THE CONTACT SUSTAINED A BURNED HAND INJURY, BUT DID NOT NEED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Apr 05, 2016
AIR BAGS,ENGINE
1 complaint
OIL LIGHT IS BLINKING, I WAS TOLD BY SEVERAL MECHANICS THAT JETTAS AS WELL AS VOLKSWAGENS IN GENERAL ARE KNOWN FOR HAVING TERRIBLE SLUDGE ISSUES. I TOOK THE CAR TO THE DEALERSHIP, THEY CHARGED ME OVER $150 TO DIAGNOSE MY CAR, AFTER DIAGNOSING IT THEY SAID THAT THE ENGINE NEEDS NEW OIL BEARINGS DUE TO SLUDGE ISSUES, THEY SAID THAT THE OILS PRESSURE IS FLUCTUATING AND THAT SOON MY ENGINE WILL BLOW UP, THEY SAID THAT THIS WAS NOT COVERED UNDER SIMILAR RECALLS THAT THEY'VE HAD ON OTHER MODELS OF THEIRS AND THAT TO FIX MY PROBLEM I WOULD NEED A NEW ENGINE WHICH WOULD COST ME OVER SEVEN THOUSAND DOLLARS. IT SEEMS TO ME THAT THIS IS A VERY WELL KNOWN PROBLEM FOR VW, THEY'VE KNOWN ABOUT IT FOR YEARS BUT JUST LIKE THE PROBLEM THEY'RE HAVING RIGHT NOW WITH THE SOFTWARE, THEY'VE KEPT THIS QUIET.
Nov 24, 2015
AIR BAGS,SEATS
1 complaint
WHILE DRIVING OUR JETTA AT APPROXIMATELY 30 MPH THE DRIVERS SIDE CURTAIN AIRBAG AND SIDE SEAT AIRBAG SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT. THERE WAS NO POTHOLE. IT WAS THE ONLY CAR ON THE ROAD. GOING STRAIGHT.
Oct 07, 2015
UNKNOWN OR OTHER,ENGINE
1 complaint
JUST CHECKING MY VIN TO COMPARE MY OWN RESEARCH WITH MY IMMOBILIZED VEHICLE TO THE RESULTS I RECEIVE FROM THIS SITE BECAUSE I'M NOT SURE WHO CAN OR IS WILLING TO HELP ME ANSWER MY QUESTIONS OTHER THAN THE ACTUAL PERSON IN CHARGE AT THE SPECIFIC DEPARTMENT OF A COMPANY THAT I HAVE QUESTIONS WITH. *TR
Sep 23, 2014
ELECTRICAL SYSTEM,AIR BAGS,ENGINE
1 complaint
I PURCHASED A CERTIFIED USED VEHICLE IN 2006 FROM A VOLKSWAGEN DEALER IN VIRGINIA (VOLKSWAGEN OF DULLES). TWO MONTHS AFTER THE VEHICLE PURCHASE, WE NOTICED THE CAR ELECTRICAL SYSTEM SHUT DOWN WHILE APPROACHING A STOP SIGN IN RESTON, VA. THE LOCAL DEALER ATTRIBUTED IT TO A FUEL SYSTEM PROBLEM AND CHARGED US FOR A THROTTLE BODY CLEANING.? OVER THE COURSE OF TWO YEARS, WE HAD MULTIPLE ELECTRICAL SHUTDOWNS, SOME AT HIGH SPEED ON THE HIGHWAY AT NIGHT WHEN THE VEHICLE'S HEADLIGHTS WOULD GO OUT AND THE ENGINE WOULD DIE. AT ONE POINT THE DEALER REPORTED A ??LOOSE IGNITION SWITCH?? AND REPLACED THAT SWITCH. AFTER SEVERAL MORE SCARY EVENTS, I EMAILED VW AMERICA WITH A DESCRIPTION OF THE PROBLEM AND OUR FEARS ABOUT THE VEHICLE BEING UNSAFE TO DRIVE. IN MARCH 2009 I CALLED VW CUSTOMER SERVICE AND TALKED TO A REGIONAL CASE MANAGER. ON THAT DAY, THE CAR HAD SHUT DOWN IN THE MIDDLE OF AN INTERSECTION NARROWLY AVOIDING A COLLISION. VW REPLACED THE ALTERNATOR AND BATTERY. THREE MONTHS LATER, DRIVING ON MEMORIAL PARKWAY (RT. 66) AT NIGHT WHEN THE VEHICLES LIGHTS FAILED, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE DIED. I ONCE AGAIN CALLED VW CUSTOMER SERVICE AND WAS RETURNED A CALL FROM A REPRESENTATIVE WHO SAID THEY WOULD NOT ADDRESS THE PROBLEM FURTHER, THAT THE WARRANTY ON THE VEHICLE WAS OVER AND THAT I HAD NO RECOURSE WITH VOLKSWAGEN FOR FURTHER INVESTIGATION OF THE PROBLEM. I RECENTLY ASKED VW AMERICA CUSTOMER SERVICE FOR COPIES OF THEIR RECORDS RELATING THE CASE. THEY REFUSED TO GIVE THEM TO ME, SAYING THEY WERE PROPRIETARY.? *TR
Sep 19, 2014
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 70MPH WITH A QUARTER TANK OF GAS, MY 2002 JETTA GLX DISPLAYED THE BATTERY LIGHT AND THEN STALLED AT FULL SPEED. THE CAR SLOWED, THE STEERING AND GAS PEDAL WERE STIFF AND I HAD TO PULL TO THE SHOULDER AND CALL FOR A TOW TRUCK. I HAD THE CRANK POSITION SENSOR REPLACED, NEW SPARK PLUGS PUT IN AND THE THROTTLE BODY CLEANED. I TEST DROVE THE CAR AND ONCE AGAIN, THE ENGINE STARTED TO STALL AT AROUND 70MPH ON THE FREEWAY. THIS TIME I WAS ABLE TO FLOOR THE ACCELERATOR AND THE CAR DID NOT COMPLETELY STALL. THIS DEFECT SEEMS IS INCREDIBLY DANGEROUS AND SEEMS TO BE UNACCEPTABLY PREVALENT ON VW JETTAS. MY NEXT PART TO REPLACE IS THE FUEL PUMP BUT IT APPEARS THAT DOES NOT ALWAYS REMEDY THE PROBLEM. THIS SHOULD BE A RECALL. *TR
Aug 15, 2014
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
ENGINE ABRUPTLY LOST ALL POWER AND TURNED OFF WHILE DRIVING DOWN THE STREET. NO WARNING LIGHTS CAME ON, AND THE CAR RESTARTED AND RAN NORMALLY FOR 6 MONTHS. THE SAME THING HAPPENED ABOUT 6 MONTHS LATER. 10 MINUTES AFTER THE SECOND EPISODE, MECHANIC WASN'T ABLE TO FIND A FAULT CODE AND DROVE IT WITHOUT THE STALL RECURRING. *TR
Apr 18, 2014
STEERING,AIR BAGS,WHEELS
1 complaint
I WAS LEAVING A PARKING LOT THAT HAD A SLIGHT CURVE AND I HIT SOME BLACK ICE. THE CAR WENT STRAIGHT INTO THE CURB AND WITH THE IMPACT, WHICH IN MY OPINION, WAS NOT A GREAT AMOUNT, CAUSED THE SIDE CURTAIN AND PASSENGER SEAT AIRBAG TO DEPLOY. WITH HOW THE WHEEL HIT THE CURB, IT ALSO DAMAGED THE ALIGNMENT OF THE WHEELS. *TR
Jan 04, 2014
AIR BAGS,SEAT BELTS
1 complaint
TRAVELING AT 70MPH UNDER NORMAL DRIVING CONDITIONS ON INTERSTATE THE ROOF AND SEAT AIRBAGS AND SEATBELT LOCKDOWN ON THE DRIVER'S SIDE SPONTANEOUSLY DEPLOYED CAUSING TEMPORARY LOSS OF CONTROL OF VEHICLE AND NECK STRAIN. REPAIRS TO FIX AIRBAGS COST OVER $4,000. VOLKSWAGON INVESTIGATED AND WERE NO HELP. GAVE NO REASON FOR SPONTANEOUS AIRBAG DEPLOYMENT. VERY UNSAFE EXPERIENCE! *TR
May 06, 2013
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
WHILE DRIVING THE CAR AT 35MPH THE TACHOMETER WILL INCREASE AND DECEASE AT 2000RPM'S AND CAR WILL SLIGHTLY INCREASE AND THEN DECREASE IN SPEED. THERE IS A JERKING BETWEEN 3RD AND 4TH GEAR. ALSO THERE IS A SLIGHT DELAY OF MOVEMENT FROM PARK TO REVERSE. BOTH ARE SAFETY HAZARDS WHILE ON STREETS WITH TRAFFIC. *TR
Nov 19, 2011
FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
VEHICLE LOST POWER AT HIGHWAY SPEED. FURTHER APPLICATION OF THE THROTTLE CAUSED THE TRANSMISSION TO SECOND FROM FOURTH, CAUSING THE VEHICLE TO RAPIDLY DECELERATE FROM 70 TO 40 MPH, AT WHICH POINT THE ENGINE RESUMED NORMAL OPERATION. THIS HAPPENED SEVERAL TIMES IN THE SPAN OF AN HOUR, AND IS ENTIRELY INTERMITTENT. THREE VW DEALERS ARE AT A COMPLETE LOSS FOR AN EXPLANATION. THE ECU DOES NOT RETURN A FAULT CODE. THIS PROBLEM OCCURS COMPLETELY AT RANDOM, REGARDLESS OF FUEL LEVEL, INCLINE, OR THROTTLE POSITION. THE ONLY CONSISTENCY IS THAT IT HAS NEVER HAPPENED AT A SPEED OVER 50 MPH. *TR
Apr 18, 2011
ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
LOSS OF POWER ON FREEWAY, WITHOUT WARNING. VEHICLE LOST POWER, THEN, WHILE ATTEMPTING TO RESTORE POWER BY 'PUMPING' THE ACCELERATOR, SHIFTED INTO SECOND GEAR, RESULTING IN A VERY RAPID DECELERATION FROM 70 MPH TO 45 MPH. THIS OCCURRED TWICE IN ONE HOUR, AT BOTH TIMES REQUIRING FOLLOWING MOTORISTS TO SWERVE SEVERELY TO AVOID. *TR
Jul 22, 2010
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING
1 complaint
ABS WARNING LIGHT AND CHECK ENGINE LIGHT LIT UP IN 2002 JETTA. *TR
Feb 17, 2010
STEERING,ENGINE AND ENGINE COOLING,VISIBILITY
1 complaint
MY DRIVER'S SIDE WINDOW SUDDENLY STOPPED WORKING. I TOOK IT TO A REPAIR SHOP AND THE MECHANIC SAID THAT PIECE THAT HOLDS THE WINDOW IN PLACE WAS STRETCHED AND ABOUT TO BREAK. WHEN I SPOKE WITH A FRIEND WHO USED TO OWN A JETTA OF THE SAME YEAR, MAKE, AND MODEL AS MINE, HE SAID THAT THE SAME THING HAD HAPPENED TO HIS VEHICLE. HE SAID THAT THERE HAD BEEN A RECALL ON THIS PART. WHEN I CHECKED THE NHTSA'S WEB SITE, HOWEVER, I COULD NOT FIND THIS RECALL. *TR THE CONSUMER HAD PROBLEMS WITH THE ENGINE AND THE STERRING COLUMN WAS DEFECTIVE. THE ENGINE LIGHT ILLUMINATED RIGHT AFTER THE VEHICLE WAS PURCHASED. UPDATED 06/01/09.*JB
May 01, 2009
ENGINE AND ENGINE COOLING,EQUIPMENT
1 complaint
I HAVE TWO PROBLEMS, ONE WITH TEMPERATURE COOLANT SIGN. MANY JETTA'S HAVE THIS PROBLEM, IT OCCURS EVERY TIME I TURN ON THE CAR, SIGN ALWAYS COMES ON. THIS CAUSES SIGNALS AND COMPUTER PROGRAMS IN THE CAR TO BE CONFUSED, AND IS ALWAYS A DANGEROUS LIGHT BECAUSE I NEVER KNOW IF THERE IS SOMETHING WRONG WITH MY CAR'S COOLANT OR RADIATOR. I HAVE REPLACED THIS PART ABOUT TWO TIMES THROUGH A MECHANIC SHOP WITH A VW PART TWICE. STILL IS A FAILURE, AND I READ MOST JETTAS HAVE THIS PROBLEM AND IT IS RIDICULOUS THAT VW CAN NOT FIX THIS EXPENSIVE PART FOR ITS CUSTOMERS. ALSO I HAD A PROBLEM WITH MY ALTERNATOR ONE DAY AGO. MY VEHICLE WAS FORCED TO STALL ON THE MIDDLE OF THE HIGHWAY CAUSING ME ALMOST TO GET INTO AN ACCIDENT. FOR SOME REASON MY CAR LOST ALL ITS POWER, BATTERY WAS ONLY ONE OR TWO WEEKS OLD, AND NOW MY ALTERNATOR DIED. MY CAR HAS ONLY 71,400 MILES ON IT, IT IS NOT VERY OLD, IT IS A MAJOR CONCERN TO SEE AN ALTERNATOR DIE THAT EARLY IN THE CAR, MAKES ME WONDER WHAT OTHER MAJOR PROBLEMS I HAVE IN THE FUTURE, LET ALONE WHAT I HAD IN THE PAST. NOW I HAVE TO FIX THIS CAR, AND WILL TAKE ONE WEEK TO FIX AND GET THE PART READY, COSTING ME ALMOST $600 IN REPAIR. NOT ONLY DID MY CAR BREAK DOWN ON THE HIGHWAY BUT THE CAR SMELT LIKE IT WAS BURNING, VERY DANGEROUS!!THIS A VW DEFECT, AND SHOULD BE ADDRESSED TO ALL VW OWNERS ABOUT THEIR ALTERNATORS, IT DOESN'T FEEL SAFE IF THIS CAR KEEPS BREAKING DOWN, TIRED OF THIS CAR.OTHER RECALLS ABOUT THIS VEHICLE MAKE ME WANT TO QUESTION WHETHER TO DRIVE IT NOT, IF IT HAS A COUNTRY WIDE BRAKE PROBLEM IN THIS CAR. *TR
Mar 21, 2009
SUSPENSION,POWER TRAIN,EQUIPMENT
1 complaint
I PURCHASED A 2002 VW IN 2005. I HAD A CAR ACCIDENT IN DEC '08. SHORTLY AFTER THE COLLISION PLACE REPAIRED MY CAR. THE VEHICHLE STARTED MISFIRING AND ESSENTIALLY WASN'T DRIVABLE. THE CONTROL ARM BUSHING WERE REPLACED $800 (AT THE VW PLACE) AND THE SERVICE DEPT SAID THAT THEY WOULD CHECK FLUIDS IN PARTICULAR THE TRANSMISSION FLUID. I WAS TOLD THAT THE TRANSMISSION DIDN'T HAVE THE UPDATED TRANMISSION CONTROL MODULE (TCM) AND HAD TO REPLACED ( $700 PART AND 300 LABOR) THE SERVICE TECHNICAN DID STATE THAT THIS WAS THE FIRST STEP IN DIAGNOSING AND CORRECTING THE PROBLEM AND THAT THAT THIS WAS A KNOWN ISSUE BUT NOT A RECALL. WELL $1000 SPENT ON THIS STILL DID NOT FIX THE PROBLEM AND NOW THEY SAY THE NEXT STEP IS TO REPLACE THE TRANSMISSION ON A CAR THAT HAS 87K MILES ANOTHER 4K. WELL, I CAN HONESTLY SAY THAT VW IS UNRELIABLE AND DOES NOT STAND BEHIND THEIR NAME, PRODUCT OR REPUTATION. THIS IS SHAMEFUL. I AM VERY DISSAFIED AND LEARNED THAT THERE ARE NUMEROUS CUSTOMER COMPLAINTS ON THE WEB RELATED TO TRANSMISSIION, TCM ON THE VW 2002 - 2006 MODEL. VW SHOULD BE HELD LIABLE AND COMPENSATE FOR THIS A DEFECTIVE/INFERIOR PRODUCT. *TR
Feb 19, 2009
PARKING BRAKE,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES, ELECTRIC,INTERIOR LIGHTING
1 complaint
CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X. *TR
Jun 18, 2008
SUSPENSION,SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
I PURCHASED THE 2002 VOLKSWAGEN JETTA IN AUGUST OF 2006. THE FIRST SET OF REPAIRS WAS ON 3/2007 AT 64,332 MI CHECK ENGINE LIGHT MULITPLE MISFIRES: P0300, P0301, P0302, P0303, P0304 REPLACED IGNITION COILS COST: $200.11 SECOND REPAIR TOOK PLACE IN APRIL OF 2007 TOOK CAR IN FOR RECALL - REPLACEMENT OF BRAKE LIGHT SWITCH CHECK ENGLINE LIGHT WAS BACK ON - REPLACED TEMP. SENSOR COST: $199.33 CAR WAS JERKING INTO GEAR, DOWNSHIFTING HARD AND SLUGGISH. BROUGHT CAR INTO DEALSERHSIP IN APRIL 2008 WORN STRUT BRUSHINGS NEEDS REAR PADS NEEDS ROTORS CHECK ENGLINE LIGHT ON AGAIN NEEDS NEW COILS AGAIN SPARK PLUGS TEMP SENSOR AGAIN NEW T-STAT FANS NOT WORKING HOSES UNDER INTAKE BROKEN NEEDS NEW TRANSMISSION DIAGNOSIS COST: $149.21 ESTIMATED COST OF REPAIR: $6,500.00. *TR
May 19, 2008
AIR BAGS,SEAT BELTS,UNKNOWN OR OTHER
1 complaint
I INADVERTENTLY HIT A POT HOLE. THE POT HOLE WAS PROBABLY A LITTLE DEEPER THAN MOST. THE DRIVER'S SIDE-CURTAIN AIRBAG, THE SEAT SIDE AIRBAG AND THE SEATBELT TENSIONER WERE DEPLOYED. THERE WAS NO DAMAGE TO THE CAR. THERE WAS NO IMMEDIATE DANGER TO ME. I DID NOT LOSE CONTROL OF THE CAR EVEN WITH THE STARTLING DEPLOYMENT OF THE SAFETY SYSTEMS. I WAS TOLD BY THE GUY IN ONE OF THE BODY SHOPS THAT I WENT TO TO GET ESTIMATES THAT VWS AND BMWS ARE KNOWN FOR THEIR "TOUCHY" AIRBAG SYSTEMS. I DO NOT THINK THAT IT IS REASONABLE TO HAVE A $2700 REPAIR BILL, THE INCONVENIENCE OF ALL OF THE LEGWORK TO GET MY CAR FIXED OR THE TEMPORARY NON-FUNCTIONING OF MY CAR'S SAFETY SYSTEM JUST FROM HITTING A POT HOLE! I AM WORKING ON A CLAIM AND HAVE NOT YET HAD THE CAR REPAIRED. PARTS LISTED AS BEING NECESSARY TO REPLACE ARE: SIDE CURTAIN AIRBAG, SEAT SIDE AIRBAG, SEAT BELT/TENSIONER ASSEMBLY, SEAT COVER, A-PILLAR TRIM, HEADLINER, SAIL PANEL TRIM, AIRBAG SENSOR AND AIRBAG CONTROL MODULE. ALSO, THE CAR WILL NEED TO BE PLUGGED INTO A COMPUTER ANALYZER IN ORDER THAT THE AIRBAG CODES BE RESET. *TR
Mar 10, 2008
ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL
1 complaint
I HAVE A 2002 JETTA GLS TDI. I AM CONSTANTLY REPLACING GLOW PLUGS. HAVE A COOLANT TEMP CODE READING FOR QUITE SOME TIME AND ALSO FUEL INJECTION PUMP, WHICH IS PROBABLY WHAT IS CAUSING GLOW PLUGS TO GO BAD. *TR
Jan 20, 2008
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
VOLKSWAGENS USE OF CHEAP PLASTICS ON THE OIL STICK OF MY 2002 VOLKSWAGEN JETTA CAUSED PLASTIC FROM THE OIL STICK TO FALL INTO MY MOTOR AND CAUSE MOTOR DAMAGE INCLUDING AN OIL LEAK AND EURASIAN AUTO SERVICE IN PANAMA CITY ALREADY HAS A VW PRODUCT THAT IS BROKEN DOWN IN THEIR SHOP, AND EVEN VOLKSWAGENS OWN SERVICE MANAGER IN PANAMA CITY, MIKE BOATWRIGHT, TOLD VW THEY SHOULD AUTHORIZE HIM TO MAKE THE REPAIRS BUT THEY REFUSED, THE OSTENSIBLY LOWEST BID PLASTICS USED FOR THE 2002 VW'S ALSO CAUSED MIKE BOATWRIGHT TO ASK THAT VW REPLACE MY HEADLIGHT LENSES AS THEY ARE CREATING A TRAFFIC HAZARD, AND NOT ONLY IS THIS NATIONWIDE, BUT MALLORY HORNE OF THE FLORIDA DMV WHO REFERRED ME TO YOU WROTE TO ME THAT " YOUR COMPLAINT HAS NOT FALLEN ON DEAF EARS, I JUST GOT RID OF MY VOLKSWAGEN JETTA FOR THE SAME HEADLIGHT PROBLEM" AND I WILL BE HAPPY TO MAIL YOU A COPY IN SUPPORT OF MY COMPLAINT, ALSO WALMART'S SERVICE MANAGER IN CALLAWAY FLORIDA IS THE PERSON WHO FOUND THAT MY CAR IS NOW LEAKING OIL DUE TO VOLKSWAGEN FAILING TO REPAIR THE MOTOR AND HE SAYS THAT HE SAW THE SAME VOLKSWAGEN PROBLEM IN NEW ENGLAND AT HIS PREVIOUS JOB (SCOTT). ALSO THE CHEAP PLASTICS USED ON MY CAR THAT CAUSED THESE SAFETY TRAFFIC VIOLATIONS, WERE USED ON THE GLOVE BOX LOCK WHICH IS BROKEN AND THE RADIO AERIAL WHICH IS BROKEN. THE FIRST 2002 VW I WAS GIVEN BROKE DOWN IN TRAFFIC IN THE DARK AND WAS EXCHANGED THE FOLLOWING DAY. SO THERE ARE MORE THAN ENOUGH WITNESSES THAT THE 2002 VOLKSWAGEN JETTAS SHOULD BE RECALLED, ME, JERRY P CARROLL, MIKE BOATWRIGHT, REGGIE AT EURASIAN, MALLORY HORNE, AND SCOTT AT WALMART, IN ADDITION THERE ARE MANY STUDENTS AT MY COLLEGE WITH THE SAME PROBLEM WHO ARE IN HOPE THAT YOU WILL HELP THEM ALSO. BREAKING DOWN IN TRAFFIC WITH LIMITED HEADLIGHTS IS A NATIONAL SAFETY CRISIS, AS FAR AS DEATHS AND INJURIES, ENTERING ZERO ONLY MEANS THAT VW HAS MANAGED SO FAR TO CONCEAL ANY. *TR
Dec 08, 2007
STRUCTURE,UNKNOWN OR OTHER
1 complaint
TL*THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHEN THE CONTACT OPENED THE VEHICLE DOOR, THE PASSENGER COMPARTMENT SMELLED LIKE MELTED CRAYONS. THE CONTACT BELIEVED THAT THE SMELL ORIGINATED FROM THE CARPETING AND THE SOUNDPROOFING MATERIAL IN THE DOOR AND THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE ODOR. NO REPAIRS WERE MADE AT THAT TIME. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND THEY KEPT THE VEHICLE FOR A WEEK AND WASHED THE COILS; HOWEVER, THEY TOO COULD NOT LOCATE THE SOURCE OF THE SMELL. THE CURRENT MILEAGE WAS 68,800 AND FAILURE MILEAGE WAS 65,000.
Nov 08, 2007
STRUCTURE,LATCHES/LOCKS/LINKAGES
1 complaint
THE DRIVER'S SIDE DOOR CAME LOOSE WHILE DRIVING AND EVEN THOUGH IT WAS SEEMINGLY SHUT PROPERLY WHEN AT A STOP. ASIDE FROM THE LOUD ROAD NOISE, THE "DOOR'S AJAR" DING WOULD STARTLE ME, PARTICULARLY WHEN AT HIGH SPEED ON THE (RELATIVELY SMOOTH) HIGHWAYS. I HAVE TO SLAM THE DOOR SEVERAL TIMES IN ORDER TO GET THE DINGING TO STOP. WHENEVER THE DOOR RATTLED LOOSE ON THE HIGHWAY (WHICH WAS UNPREDICTABLE), I WAS WORRIED THAT IT WAS GOING TO FLY OPEN. I HAD TO PULL OVER TO ATTEMPT TO CLOSE IT. I PAID $550 TO HAVE THE DOOR LOCK REPLACED (IT WAS THE HARDWARE, NOT THE ELECTRONIC LOCKS, WHICH FUNCTIONED NORMALLY THROUGHOUT THE ORDEAL). NOW, ONLY 2 YEARS LATER, I'M HAVING THE SAME PROBLEM, AND THE DEALER SAYS THAT NEITHER THEIR REPAIRS NOR THE REPLACEMENT PARTS ARE UNDER WARRANTY. *TR
Nov 06, 2007
POWER TRAIN,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
PURCHASED USED 2002 VW JETTA 1.8 TURBO (5 SPEED) WITH 34,000 MILES STILL UNDER WARRANTY. TAKEN TO DEALERSHIP FOR BLOWN FUSES (CIGARETTE LIGHTER), TRUNK LATCH, CENTER CONSOLE, AND TRANSMISSION REPAIRS. FUSE PROBLEM WAS ONGOING. WITHIN A FEW MONTHS, A LOCAL MECHANIC INSTALLED A SMALL BOOST GAUGE ON THE DASH, WHICH WAS WIRED INTO A 10 AMP FUSE. WITHIN FIVE DAYS, THE CAR WAS BEING BACKED OUT OF THE DRIVEWAY WHEN SMOKE BEGAN POURING FROM ALL THE DASH VENTS. THE WIRE HARNESS, FUSE BLOCK, AND CONTROLLER COMPONENTS LOCATED BEHIND THE DASH WERE DESTROYED BY FIRE. VW OF AMERICA PREPARED TO SEND INVESTIGATORS TO NM, BUT WHEN THEY DISCOVERED GAUGE WIRING MAY HAVE CONTRIBUTED, THEY DID NOT INVESTIGATE. HAVE READ OF OTHER ELECTRICAL FIRES BEHIND INSTRUMENT PANEL, DASH, SINCE THIS TIME. OUR SON WAS DRIVING THE CAR AT THE TIME OF THE FIRE, BUT WAS ABLE TO GET OUT. *TR
Jul 10, 2007
POWER TRAIN,EXTERIOR LIGHTING,SEAT BELTS,LATCHES/LOCKS/LINKAGES,ELECTRICAL SYSTEM
1 complaint
2002 JETTA WITH A SAFETY RECALL- REPLACED BRAKE LIGHT SWITCH CUSTOMER STATES THAT THE DEALERSHIP REFUSED TO FIXED THE RECALL**CC THE VW SERVICE CENTER AND CUSTOMER CARE INFORMED THE CONSUMER THE VEHICLE WAS OUT OF WARRANTY AND THEY HAD NO OBLIGATIONS TO PAY FOR TOWING OR ANY OTHER COST ASSOCIATED WITH THE VEHICLE, INCLUDING THE LAST RECALL REGARDING THE BRAKE LIGHT SWITCH THAT THE CONSUMER HAS REPLACED ON 3 SEPARATE OCCASIONS. THE CONSUMERS DAUGHTER HAD EXPERIENCED THE VEHICLE LOCKING UP AS A RESULT OF THE DEFECTIVE BRAKE SWITCH. THE INSTRUMENT PANEL FAILED AND THE CONSUMERS DAUGHTER WAS UNABLE TO READ THE PANEL. THE CONSUMER STATED IN THE PAST, THE TRUNK LATCH FAILED AS WELL AS A BROKEN BOLT ON THE TRANSMISSION, THE DRIVERS SIDE SEAT BELT AND THE EGR ALL HAD TO BE REPLACED. THE DOOR LATCH FAILED BECAUSE THE LOCK SIGNAL WAS NOT WORKING. *JB THE CONSUMER STATED THAT HE RECEIVED A RECALL FOR HIS DAUGHTER'S VEHICLE, THIS IS THE 3RD BRAKE SWITCH NOT TO MENTION OVER $800 IN UNWARRANTED CHARGES FROM THE DEALERSHIP. THE CONSUMER STATED HE WAS HOPING THAT THIS CLASSIFIES THE VEHICLE AS A LEMON. THE CONSUMER STATED WOULD LIKE DEALERSHIP TO REVIEW THE OVER CHARGES OR BUYING THE VEHICLE BACK. *TR
Jul 05, 2007
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,ELECTRICAL SYSTEM
1 complaint
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE WAS PULLED OVER BY POLICE AND INFORMED THE TAIL LIGHTS WERE NOT ILLUMINATED. THE 3 BRAKE LIGHTS FAILED TO ILLUMINATE IN RAPID SUCCESSION AND REQUIRED THAT THE BULBS NEEDED TO BE REPLACED IN AUGUST. THE CRUISE CONTROL FAILED INTERMITTENTLY, AS WELL AS, THE LIGHTING IN THE INSTRUMENT PANEL BY THE HEAT SWITCH. THE MANUFACTURER WAS NOTIFIED, BUT INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH DUE TO THE VIN, ALTHOUGH THE PROBLEMS WERE SIMILAR.
Oct 12, 2006
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY,LATCHES/LOCKS/LINKAGES
1 complaint
WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A GREAT CAR TO DRIVE BUT QUALITY CONTROL IS POOR AT BEST. *NM
Oct 05, 2006
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
PLEASE REFER TO MY PREVIOUS COMPLAINT SUBMITTED 9/17/2005 REGARDING MY '02 VW JETTA. THE CRASH WAS A RESULT OF SUDDEN ACCELERATION AND EXTENDED BRAKING DISTANCE. THE REASON I AM WRITING AGAIN IS TO ADDRESS THE FACT THAT MY LOCAL NEWS (DENVER CHANNEL 7 NEWS) DID AN UNDERCOVER FEATURE IN REGARDS TO THE VOLVO'S SUDDEN ACCELERATION AND DECELERATION. THE MECHANIC USED IN THE PIECE DETERMINED THE PROBLEM WAS THE ELECTRONIC THROTTLE. THUS, VOLVO IS ANNOUNCING A MAJOR RECALL ON ALL 1999-2002 VOLVO'S. THIS ISSUE IS RAMPANT AMONG THE AUTO INDUSTRY INCLUDING VWOA. PLEASE EXTEND YOUR INVESTIGATION TO INCLUDE VW AND HOPEFULLY VWOA WILL DO A MAJOR RECALL ON ALL CARS EQUIPPED WITH ELECTRONIC THROTTLES. PLEASE NOTE THAT I WAS REQUIRED TO ATTEND DMV COURT SINCE I WAS ISSUED A TICKET. THE JUDGE RULING OVER MY CASE ENDED UP DISMISSING MY CASE BECAUSE OF THE EVIDENCE I HAD BROUGHT TO COURT. MORE OVER, THE JUDGE WAS A FORMER MECHANIC FOR 8 YEARS AND HE HAS WORKED EXTENSIVELY ON VW'S. HE WAS VERY FAMILIAR WITH MY SITUATION. I DON'T HAVE MY VIN # HANDY, BUT IT WAS LISTED IN MY COMPLAINT ODI ID #: 10136890. PLEASE REFER TO MY CASE NUMBER FOR FURTHER DETAILS. *JB
Nov 16, 2005
SERVICE BRAKES, HYDRAULIC,AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
ON 9/17/2005 I WAS PULLING INTO MY ASSIGNED PARKING SPOT AT MY CONDO. I WAS APPROXIMATELY TRAVELING ABOUT 3 MPH AND HAD MY BRAKES APPLIED TO MANEUVER INTO MY PARKING SPOT. UPON REACHING THE CURB, I APPLIED PRESSURE TO THE BRAKES AND EXPECTED TO COME TO A COMPLETE STOP. HOWEVER, MY CAR LUNGED FORWARD AND ENDED UP IN MY NEIGHBOR'S LIVING ROOM. MY CAR ONLY STOPPED AFTER TAKING OUT THE BRICK STRUCTURE AND FRONT WINDOW OF HER CONDO. BEFORE MAKING IMPACT WITH THE OUTSIDE STRUCTURE I ATTEMPTED TO BRAKE TWICE WITH NO RESPONSE. THE IMPACT WAS SUBSTANTIAL AND YET THE AIRBAGS NEVER DEPLOYED. MY CAR WAS TOWED TO A GARAGE THAT MY INSURANCE APPROVED AND NOT TO THE DEALERSHIP WHO HAS SERVICED MY CAR FOR ALL THE CURRENT RECALLS AND VARIOUS PROBLEMS. THE RECALLS AND PROBLEMS INCLUDE THE BRAKE LIGHT SWITCH, REPLACEMENT OF THE COIL IGNITION, ARMREST BREAK, ALARM SOUNDING FOR NO REASON, AND THE WINDOW FALLING INTO THE DOOR FRAME. THIS ACCIDENT CAUSED SERIOUS PROPERTY DAMAGE AND THE POLICE WERE CALLED TO THE SCENE. THE POLICE ACKNOWLEDGED MY SKID MARKS AND MY ATTEMPT AT APPLYING THE BRAKES. THE SITUATION WAS TREATED/CITED AS A CAR ACCIDENT SO THAT MY NEIGHBOR AND I COULD GO THROUGH THE PROPER PROCEDURES OF HER DAMAGES BEING REIMBURSED. I PLAN TO PROVE MY CAR IS DEFECTIVE AND A LEMON. I WOULD APPRECIATE ANY FEEDBACK, ADVICE OR SUGGESTIONS REGARDING MY SITUATION. *NM *GEM
Sep 19, 2005
ENGINE AND ENGINE COOLING,EXTERIOR LIGHTING,VISIBILITY
1 complaint
2 TIMES I HAD TO REPLACE A FAULTY 02 SENSOR 1ST TIME ENGINE TEMP SENSOR. REAR LEFT LIGHT BURNED OUT 3-4 TIMES WITHIN 80 000KM. SAID IT'S EASIER TO REPLACE THEN FIND THE PROBLEM AT DEALERSHIP. HAVE DONE OIL CONSUMPTION TESTS 1 LITRE OF OIL PER 3161KM. SAYING THAT THIS NORMAL. THIS DEALERSHIP HAVE RECOMMENDED FLUSHING THE ENGINE. CHANGING THE GRADE OF OIL. DO NOT DRIVE IN RUSH HOUR TRAFFIC. MOST OF THE CONSUMPTION OCCURS ON THE HIGHWAY AND NOT IN TRAFFIC. CHANGE THE OIL INSTEAD OF 8000 KM AT 5000KM??? THIS IS WHAT VOLKSWAGEN HAS RECOMMENDED. THE MOST INTERESTING PART WAS WATCHING THE MECHANIC WHEN IT CONSUMED THE MOST AMOUNT BETWEEN OIL CONSUMPTION TEST. HE STARTED LOOKING FOR LEAKS AGAIN & ADDED OIL. RATTLING IN DRIVER SIDE DOOR AND WINDOW FELL INTO DOOR PASSENGER SIDE. FIXED WINDOW AND RATTLING STILL SEEMS TO BE NOTICABLE. *JB
Aug 10, 2005
POWER TRAIN,VISIBILITY,AIR BAGS
1 complaint
I WAS DRIVING TO WORK WHEN MY 2002 VOKLSWAGEN JETTA HIT A BUMP IN THE ROAD/POTHOLE AND THE PASSENGER AIRBAG WENT OFF. I GOT OUT TO INSPECT IF I HIT ANYTHING SINCE I WASN'T SURE BECAUSE OF THE AIRBAG GOING OFF. I GOT OUT OF THE CAR AND THERE WAS NOTHING IN THE ROAD BESIDES A POTHOLE THAT EVERYONE ELSE HIT AS WELL ON THE OFF RAMP. THERE WAS NOT A SCRATCH OF DAMAGE OR ANY IMPACT AT ALL. I JUST BOUGHT THIS CAR A LITTLE OVER 2 MONTHS AGO AND IT WAS ALREADY BACK TO THE DEALER FOR A BROKEN POWER WINDOW AND TWICE FOR THE TRANSMISSION. I AM FED UP WITH THIS CAR. THERE IS ONLY 25,000 MILES ON THE CAR AND AN AIRBAG SHOULD NOT GO OFF FOR A POTHOLE. I WENT TO A DIFFERENT VW DEALER AND THEY SAID IT'S NOT A WARRANTY ISSUE AND IT WOULD COST $800 - $1,000 TO FIX. THIS IS RIDICULOUS THAT I WILL HAVE TO PAY FOR SOMETHING LIKE THIS FOR NORMAL USE OF THE CAR. *JB
Aug 08, 2005
VISIBILITY,STRUCTURE,UNKNOWN OR OTHER
1 complaint
2002 VOLKSWAGEN JETTA LEAKS DURING THE RAIN, CONSOLE VENT BROKE, CENTER AC VENT BROKEN, SUNROOF COVER JAMMED, AND THE WINDSHIELD WIPERS ARE OUT OF ALIGNMENT.*MR THE LEAK HAS CAUSED THE CARPERT TO BECOME MOLDED. THE DEALER REFUSE TO PROVIDE ANY FURTHER ASSISTANCE BECAUSE THEY WERE UNABLE TO LOCATE TOE ORIGIN OF THE LEAK. THE CONSUMER CONTACTED THE MANUFACTURER ABOUT REPLACING THE VEHICE BUT THE REFUSED.
May 25, 2005
ENGINE AND ENGINE COOLING,FUEL SYSTEM, OTHER,ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
SEPTEMBER 2002 - LEASED 2002 VW JETTA 1.8T. JULY 2003 - CHECK ENGINE LIGHT CAME ON, IGNITION COILS HAD TO BE REPLACED PER RECALL. NOVEMBER 2003 - PLUMES OF BLACK SMOKE CAME OUT OF TAILPIPE - THEY DETERMINED THE OXYGEN SENSOR NEEDED REPLACING. NOVEMBER 2003 - (A DAY LATER) SMOKE STILL COMING OUT OF TAILPIPE, THEY DETERMINED THERE WAS OIL IN THE TURBO, THEY HAD TO REMOVE AND INSTALL NEW TURBO CHARGER AND THERE WAS AN OIL LEAK, THEY HAD TO REMOVE AND INSTALL OIL LINE. NOVEMBER 2003- CAR MAKING WHOOSING NOISE, HAD TO RESCURE LOOSE INTAKE HOSE. MAY 2004 - REPLACE BREAKLIGHT SWITCH PER RECALL. JULY 2004 - DRIVERS SIDE WINDOW FELL - HAD TO HAVE BOTH WINDOWS AND CLAMPS REPLACED PER RECALL. (IF THIS HAD HAPPENED AFTER HOURS, MY CAR COULD HAVE EASILY BEEN VANDILIZED, FORTUNATELY IT WAS DURING THE DAY AND I WAS NEAR THE DEALER SO THEY WERE ABLE TO GET THEM WEDGED SHUT BEFORE THEY COULD GET THE CAR IN TO BE FIXED.) JULY 2004 (A DAY LATER) - BATTERY DIED, GOT JUMPED AND WAS TOWED TO SHOP, IT WAS DETERMINED I NEEDED A NEW BATTERY. NO PROBLEMS FOR ALMOST A YEAR, THOUGHT I WAS HOMEFREE... MAY 2005 - CLACKING NOISE IN ENGINE, SLUDGE ON DIPSTICK AND IN OIL FILL CAP. NO OIL LIGHT OR CHECK ENGINE LIGHT EVER CAME ON. HAD TO ALSO HAVE HAZARD SWITCH REPLACED PER RECALL. I AM CURRENTLY WAITING TO SEE IF THEY WILL COVER THE REPAIRS UNDER MY WARRANTY. MY CAR NEEDS TO HAVE THE OIL PAN REMOVED TO SEE IF THERE IS ANY FURTHER DAMAGE. I WAS NEVER TOLD TO YOU USE SYNETHIC OIL IN MY CAR AND THAT APPARENTLY IS THE CAUSE OF THE SLUDGE PROBLEM. FROM LOOKING ONLINE, IT SEEMS MANY MORE PEOPLE THAN JUST MYSELF HAVE HAD THIS PROBLEM. VW NEEDS TO RECALL THIS.
May 08, 2005
AIR BAGS,TIRES
1 complaint
MY DAUGHTER WAS EXITING I-4 ONTO I-95 IN DAYTONA BEACH, FL. SHE WAS TRAVELING ABOUT 45 MPH, WHEN THE MICHILEN TIRE ON THE RIGHT FRONT WHEEL CAME OFF. THIS CAUSED HER TO LOSE CONTROL OF THE 2002 VW JETTA (30,000 MILES) AND ROLL THE VEHICLE. SHE WAS INJURED AND THE ONLY CAR INVOLVED IN THE ACCIDENT. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT THE SIDE AIRBAG SHOULD HAVE DEPLOYED LESSENING HER INJURIES, AS HER HEAD HIT THE SIDE OF THE CAR AND HAS CAUSED GREAT PROBLEMS. *JB
Feb 07, 2005
STEERING,SUSPENSION,ENGINE AND ENGINE COOLING,POWER TRAIN
1 complaint
THE TORQUE ARM SHEARED OFF. AS A RESULT, AXLE TRANSMISSION WAS NOT BOLTED TO THE FRAME. *AK THE CONSUMER STATED THAT THE VEHICLE WAS PARKED. THE VEHICLE WAS PUT IN REVERSE AND IT STARTED BUCKING AND MAKING A LOT OF NOISE. THE VEHICLE WOULD NOT SHIFT FROM GEAR TO GEAR WITHOUT BUCKING. THE STEERING WHEEL WAS NOT STEERING CORRECTLY. EXHAUST BECAME LOUD. *TC
Dec 29, 2004
VISIBILITY,SEATS
1 complaint
SEAT HEATER MALFUNCTIONED, BURNED THROUGH THE LEATHER SEAT AND BURNED ME WHILE I WAS DRIVING. I SAFELY PULLED THE CAR TO THE SIDE OF THE ROAD. THE REPLACEMENT COMPONENTS ALSO MALFUNCTIONED, BURNING THE LEATHER SEAT AND ONCE AGAIN, BURNED ME. ALSO, THE SUNROOF HAS PLASTIC GUIDES THAT KEEP BREAKING, I HAVE HAD THESE PLASTIC COMPONENTS REPLACED THREE TIMES SINCE I PURCHASED MY CAR IN 2002, AND I DON'T USE MY SUNROOF THAT OFTEN, PROBABLY LESS THAN 30 TIMES/YEAR. *JB
Dec 12, 2004
POWER TRAIN,SEATS
1 complaint
VEHICLE WAS EQUIPPED WITH AN ASR LIGHT AND WHEN DRIVING ON A SMOOTH ROAD THE ASR LIGHT WILL COME ON ,AND THE VEHICLE WILL DOWN SHIFT. TOOK VEHICLE TO THE DEALER, AND WAS TOLD THAT AFTER EXAMINING THE VEHICLE THERE WAS NOTHING THEY COULD DO. THEY WERE COMPLETELY BAFFLED, CLEARED OUT THE CODES, AND REPLACED THE BRAKE LIGHT MODULES, BUT WERE UNABLE TO SOLVE THE TRANSMISSION PROBLEM. ALSO, HEATED SEATS OVERHEATED. CONSUMER WA S FURIOUS. *AK
Sep 21, 2004
ENGINE AND ENGINE COOLING,VISIBILITY,STRUCTURE
1 complaint
WAS CURRENTLY DEPLOYED IN SUPPORT OF OPERATION IRAQI FREEDOM FOR MORE THAN A YEAR, MY CAR WAS AT MY PARENTS, BEING DRIVEN ONCE OR TWICE A WEEK TO KEEP ENGINE IN GOOD SHAPE. SOME OF THESE THINGS HAVE BEEN SINCE RETURNING IN APRIL 2004, OTHERS HAPPENED PRIOR TO LEAVING IN FEBRUARY 2003. IT'S A 2002 JETTA GLS. I SHOULDN'T BE HAVING THESE TYPE OF PROBLEMS THIS SOON. 1. OIL PLUG ON OIL PAN IS ALMOST STRIPPED FROM GETTING OIL CHANGES (ADVISED BY 3 DIFFERENT GARAGES). CURRENTLY ATTEMPTING TO GET A NEW PLUG, AN OVERSIZED ONE PER 2 GARAGES. 2. PATCHES OF PAINT SEEM TO BE ALMOST CHIPPING AWAY (ON SEVERAL SPOTS ALL OVER THE CAR). TOOK IT TO THE DEALER & THEY SAID IT WAS DUE TO BIRD POOP. MY CAR STAYS IN A GARAGE & GETS WASHED BI-WEEKLY. 3. THE COATING ON BOTH INSIDE DOOR HANDLES IS PEELING. 4. THE WINDOW MECHANISM NEEDED FIXED. DEALER FIXED. 5. RECALL ABOUT BRAKE LIGHT FIXED BY DEALER. *JB
Aug 11, 2004
ENGINE AND ENGINE COOLING,VISIBILITY,TIRES,WHEELS
1 complaint
PURCHASED CAR IN JANUARY 2002 NEW FROM DEALER, IN SHOP 2 DAYS LATER TIRE NOT INSTALLED, CAUSING IT TO GO FLAT, HAPPENED AGAIN 2 DAYS AFTER THAT, AND AGAIN THE NEXT WEEK, FINALLY RIMS AND TIRES WERE REPLACED PROBLEM SOLVED. THEN HAND BRAKE FAILED, IN SHOP TO FIX, 2 WEEKS AFTER IT WAS RETURNED FAILED AGAIN, FIXED, THEN 3 WEEKS AFTER THAT IF FAILED AGAIN, THEN THE WINDOW BRACKETS BROKE, THEN ENGINE FAILED THAT WAS SUPPOSEDLY ON A RECALL PART, WAS FIXED, THEN IT FAILED A FEW MONTHS LATER AGAIN, SUPPOSEDLY FIXED, THEN IT FAILED AGAIN ONLY THIS TIME THEY SAID IT WAS THE CATALYTIC CONVERTER, THEN IT FAILED AGAIN THIS TIME THEY SAID IT WAS THE OIL PUMP AND HOSE AND BLAMED THAT ON US, THEN IT FAILED AGAIN, WAS FIXED, AND NOW IT IS COMPLETELY DOWN AGAIN. *AK
Jul 28, 2004
WHEELS
1 complaint
TWICE IN THE PAST FOUR MONTHS I HAVE BEEN DRIVING THE CAR AND UNFORTUNATELY HIT A POTHOLE. NOTHING OUT OF THE ORDINARY, A SIMPLE POTHOLE ON THE ROAD. IN BOTH INSTANCES THE FRONT PASSENGER-SIDE WHEEL (RIM) HAS BENT AND THE TIRE BLEW OUT. I HAVE NOW HAD TO REPLACE THE WHEEL AT AN OUTRAGEOUS PRICE. I FIND IT RIDICULOUS THAT THIS HAS OCCURRED TWICE IN SUCH A SHORT PERIOD OF TIME. THE SECOND INCIDENT WAS AT NIGHT AND IN THE RAIN. I DO NOT KNOW HOW TO CHANGE A TIRE, AND NO ONE STOPPED TO HELP ME. I HAD TO PAY $25 TO A TOWING COMPANY TO HAVE SOMEONE COME OUT AND CHANGE THE TIRE. *LA
Jul 15, 2004
SUSPENSION,VISIBILITY
1 complaint
BOTH FRONT WHEEL BEARINGS FAILED WITH LESS THAN 60,000 MILES. FRONT RIGHT ELECTRIC WINDOW FELL INTO DOOR AT 65,000. REPLACED SPOOL AND BROKEN RETENTION CLIPS. RADIO HAS FAILED 3 TIMES AND BEEN REPLACED TWICE. THIRD TIME I HAD TO RESET FUSE #42. OLD PARTS ARE AVAILABLE. *AK
Jun 15, 2004
WHEELS,EQUIPMENT
1 complaint
WHILE ON THE FREEWAY WE HAD A BLOWN TIRE IN OUR 2002 VW JETTA GLS VR6 VEHICLE. WE COULD NOT OPEN THE WHEEL BOLTS SINCE THEY WERE GLUED FROM THE FACTORY, INTO THE WHEEL. IT TOOK A 4' PIECE OF PIPE TO OPERATE THE BOLTS WRENCH TO OPEN THEM. FURTHERMORE, THE JACK SUPPLIED WITH THE VEHICLE IS UNDERSIZED AND UNSAFE TO OPERATE. IT SHIFTED WITH THE VEHICLE AND WAS NOT ABLE TO PROVIDE A STEADY SUPPORT FOR RAISING THE VEHICLE FOR THE WHEEL CHANGE. AFTER A FEW TRIES, WE RESORTED TO USING A HYDRAULIC JACK SUPPLIED BY THE LOCAL SHERIFF DEPUTY WHO WAS PASSING BY THE LOCATION WE WERE STOPPED AT. *AK
Jun 14, 2004
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
I HAD A VW JETTA 2002 MODEL WITH 13880 MILES. PRIOR TO THAT INCIDENT, I HAD NO ACCIDENT OR TROUBLE. I HAD SERVICE CHECK UP DONE AND THE LAST ONE WAS DONE ON MAR.16, 2004. ON APR.5, I PARKED THE CAR IN THE ELEMENTARY SCHOOL PARKING LOT. I TOOK OUT THE IGNITION KEY, BUT THE CAR WAS STILL SHAKING AND VIBRATING AND THE SOUND WAS GETTING LOUDER AND LOUDER. I CALLED OUT FOR HELP AND THE JANITOR CAME TO OPEN UP THE HOOD. BY THE TIME, THE BURNING SMELL WAS ALL OVER AND THE SMOKE WAS COMING OUT. THE CABLES ATTACHED TO THE BATTERY WAS ON FIRE AND THE BATTERY WAS MELTING. THE JANITOR HAD TO CUT OFF THE CABLES IN ORDER TO STOP THE FIRE. IT WAS TOWED AWAY TO VW SUNNYVALE. AFTER THE INSPECTION, VW SAID THAT THE PROBABLE CAUSE WAS THE SAFETY KEY DEVICE WHICH WAS INSTALLED AT THE BOB LEWIS DEALER WHERE WE BOUGHT THE CAR. THEN THE STARTER DISENGAGED. VW SAID IT WAS AN AFTERMARKET PRODUCT THAT THEIR BUMPER TO BUMPER WARRANTY WON'T COVER THE REPAIR. WHEN WE BOUGHT THIS CAR, IT WAS NEW AND WE REFUSED TO HAVE AN EXTRA SAFETY DEVICE, BUT BOB LEWIS HAD LEFT IT THERE WITHOUT OUR KNOWLEDGE. THEY ALSO DID NOT DISCLOSE THAT MODIFICATION WAS DONE NOR AFTER ANY MODIFICATION. THE CAR WILL NOT BE COVERED BY THE MANUFACTURER'S WARRANTY. NOW THE SUNNYVALE DEALER ESTIMATED THE COST OF REPAIR FOR $14500. MY INSURANCE HAD SENT 2 APPRAISERS AND I AM WAITING FOR THEIR REPORTS. I TRIED TO REACH BOB LEWIS, BUT THEY HAVE NEVER CALLED ME BACK. *LA THE POINT OF ORIGIN WAS IN THE WIRING. THE STARTER DISENGAGED AND THE PROBABLE CAUSE WAS THE AFTER MARKET PRODUCT DUE TO A MODIFICATION ON THE ORIGINAL WIRING. (THE DAMAGE APPEARED TO BE DIRECTLY BELOW THE BATTERY) *SC *JB
Jun 03, 2004
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
1) TRANSMISSION SLIPS, AND CAUSES A THUD. HAVE TAKEN VEHICLE TO DEALERSHIP 3 TIMES AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 2) LED DISPLAY DISAPPEARS. HAVE INFORMED DEALERSHIP OF THIS PROBLEM TWICE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 3) BRAKES ARE MUSHY. HAVE INFORMED DEALERSHIP ONCE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 4) VEHICLE IS SLUGGISH WHEN ACCELERATING. HAVE INFORMED DEALERSHIP ONCE. 5) ENGINE LIGHT HAS COME ON, AND THERE IS PECULIAR SMELL. HAVE INFORMED DEALERSHIP ONCE. *NM
May 26, 2004
SERVICE BRAKES, HYDRAULIC,STRUCTURE
1 complaint
VEHICLE HAD DIFFICULTY SHIFTING OUT OF PARK. DEALERSHIP SAID IT HAD TO DO WITH A BRAKE SWITCH RECALL AND THAT THE PROBLEM WAS CORRECTED. WHEN VEHICLE WAS DRIVEN AFTER REPAIR, BRAKES FELT DIFFERENTLY, BUT WORKED. A WEEK LATER WHILE DRIVING ON THE INTERSTATE, THE BRAKE PEDAL STUCK AND WOULD NOT ACCELERATE OVER 50MPH. THE DEALERSHIP SAID THE MASTER CYLINDER WAS BAD AND WILL REPLACE IT. OTHER PROBLEMS INCLUDE THE ARM REST BREAKING THREE TIMES, WINDOW MECHANICS NEEDED REPLACED, DOOR LEAKS, AND COVER ON PLASTIC INTERIOR PEELING.*AK
May 23, 2004
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
MY 2002 VW JETTA, VIN# [XXX] HAS APPROXIMATELY 22,334 MILES ON IT AND HAS BEEN AT PACIFIC VW SINCE MARCH 18, 2004. THE CONCERN WITH THE VEHICLE, WHICH THE DEALER/FACTORY REPS HAVE BEEN UNABLE TO REMEDY IS WITH A COMPLETE LOSS OF ACCELERATION. *AK WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WILL SLIGHTLY ACCELERATE TO ABOUT 15-20 MPH AND THEN THE VEHICLE WILL NOT PROPEL FORWARD AT ANY FASTER RATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. ACCELERATION IS RESUMED WHEN THE PEDAL IS BROUGHT UP TO THE TOP AGAIN AND DEPRESSED YET AGAIN TO GET ANY NORMAL TYPE OF ACCELERATION. PLEASE NOTE THAT THIS IS NOT POOR ACCELERATION BUT RATHER AN INABILITY FOR THE VEHICLE TO ACCELERATE. THIS CONDITION HAS BEEN ATTEMPTED TO BE REMEDIED BY MY DEALERSHIP BY REPAIRING/REPLACING THE ECM, TCM, FUEL PUMP, WIRING HARNESS AND A RADIATOR HOSE - THE HOSE WAS DAMAGED WHILE ATTEMPTING TO REPAIR THE VEHICLE AND IS UNRELATED TO THE VEHICLES TRUE CONCERNS. ALL OTHER ITEMS WERE UNSUCCSESSFUL. THE SAFETY CONCERN IS THAT WHEN MERGING OR TURNING ONTO TRAFFIC AND ATTEMPTING TO ACCELERATE, THERE IS A HUGE POTENTIAL FOR AN ACCIDENT IF THE VEHICLE WILL NOT ACCELERATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. I FEAR THAT A REAR END ACCIDENT MAY ENSUE IF THIS CONDITION IS NOT FIXED BY VW. I HAVE YET TO HEAR FROM A FACTORY REPRESENTATIVE DESPITE MULTIPLE PHONE CALLS AND AN EMAIL NOTIFICATION TO VW. KIND REGARDS, [XXX]. *AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
May 17, 2004
POWER TRAIN,STRUCTURE
1 complaint
WHILE DRIVING THE ENGINE BEGAN TO MAKE A LOUD NOISE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO FOUND THAT THE MOTOR MOUNTS WERE BROKEN AND CAUSED THE ENGINE TO FALL TO THE GROUND. THE DEALER REPLACED THE ENGINE, ENGINE BLOCK, TIMING BELT AND THE LOWER SHIELD. ALSO AT 59,000 THE MANUAL TRANSMISSION HAD TO BE REPLACED BECAUSE THE CONSUMER COULD NOT SHIFT INTO REVERSE. *NM
Feb 19, 2004
ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,INTERIOR LIGHTING
1 complaint
I BOUGHT THE CAR 3 DAYS LATER THE PROBLEM(S) STARTED. AND THEY HAVE BEEN GOING EVER SINCE. SHIFTING HARD, DISPLAY LIGHTS, WOULD NOT START, WONDOWS WOULD NOT ROLL DOWN, OR IFF THEY DID, THEY MADE A LOUD THUD. *AK
Feb 16, 2004
ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,TIRES,EQUIPMENT
1 complaint
THIS CAR HAS HAD TOO MANY SERIOUS PROBLEMS TO BE LIMITED TO THIS SMALL SPACE. IT IS CLEARLY A LEMON. THESE PROBLEMS SUBSTANTIALLY IMPAIR THE USE AND VALUE OF THE VEHICLE. THE CAR RECEIVED A NEW TRANSMISSION YESTERDAY AFTER WE HAD REPORTED 3 PREVIOUS TIMES THAT THERE IT REMAINED IN REVERSE AFTER SHIFTING INTO DRIVE. EACH TIME WE WERE TOLD IT WAS UNREPRODUCEABLE AND THE COMPLAINT WAS NEVER NOTED ON THE WORK ORDERS. FINALLY, THE DEALERSHIP DID RELENT AND REPLACE THE TRANSMISSION. WE ENCOUNTERED THE SAME TYPE OF TREATMENT WITH THE ENGINE BURNING OIL, AND IT WASN'T UNTIL THE ENGINE RAN COMPLETELY OUT OF OIL, THAT THE DEALER WOULD ADDRESS THE PROBLEM. THE FIRST TIME WE HAD COMPLAINED ABOUT THE OIL WAS 2 MONTHS AFTER WE HAD BOUGHT THE CAR!!!
Jan 15, 2004
SERVICE BRAKES, HYDRAULIC,AIR BAGS
1 complaint
WHILE DRIVING 45 MPH DRIVER APPLIED BRAKES AND PEDAL WENT TO THE FLOOR. THIS CAUSED THE VEHICLE TO SKID INTO A TREE. BOTH AIR BAGS DID NOT DEPLOY. *AK
Jan 06, 2004
SERVICE BRAKES, HYDRAULIC,ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE,EQUIPMENT
1 complaint
I HAVE A 2002 1.8T VOLKSWAGEN JETTA - I HAVE EXPERIENCED NUMEROUS FAILURES. 1)RADIO HAS FAILED TWICE - IN EACH INSTANCE FAULT WAS TRACED TO A FUSE - FOLLOWING RADIO FAILURE I EXPERIENCED REPEATED DEAD BATTERIES UNTIL THE RADIO WAS REPAIRED. 2) ABS FAILURE DETECTED WHEN I WAS GETTING MY RADIO FIXED THE SECOND TIME 3)VEHICLE HAS FAILED TO START ON TWO OCCASIONS - I WAIT A MINUTE AND TRY AGAIN - IT WORKED 4)MY WINDOW FELL INTO THE DOOR 5)I EXPERIENCED AN ACTIVATION OF NUMEROUS ENGINE FAULT LIGHTS THAT RESET FOLLOWING ENGINE RESTART 6)THE COATING ON INTERIOR DOOR HANDLE SURFACES PEELS OFF EASILY 7)THE CHROME RING AROUND THE SHIFT KNOW IS PEELING. *AK
Nov 29, 2003
POWER TRAIN,EXTERIOR LIGHTING
1 complaint
UPON STARTING VEHICLE AUTOMATIC TRANSMISSION SHIFT INDICATOR AND BRAKE LIGHT ILLUMINATED ON THE CONSOLE. WHEN THIS OCCURRED DRIVER WAS UNABLE TO REMOVE THE GEAR SHIFTER FROM PARK. *AK
Oct 31, 2003
SERVICE BRAKES, AIR
1 complaint
MY 2002 VW JETTA HAS BEEN SITTING AT THE DEALERSHIP FOR ALMOST 30 DAYS WAITING FOR AN ABS CONTROL MODULE. NO ONE AT THE DEALERSHIP OR VW OF AMERICA CAN TELL ME WHEN THE PART WILL BE SHIPPED OR IF IT HAS EVEN BEEN SHIPPED YET. I CALL EVERY DAY TO FIND OUT STATUS, AND STILL NO ONE AT THIS HUGE CORPORATION HAS AN ANSWER. *LA
Oct 09, 2003
FUEL SYSTEM, OTHER
1 complaint
I HAD A 2002 VW JETTA 1.8T THAT DEVELOPED SERIOUS PROBLEMS RELATED TO A COMPTER GLICHE THAT HAS SOMETHING TO DO WITH FUEL EMISSIONS AS PER THE VW ENGINEER I SPOKE WITH. THE VEHICLE WOULD EXPERIENCE MULTIPLE ENGINE MISFIRES RESULTING IN SYMPTOMS OF HIGH ENGINE IDLING, DECREASED ABILITY TO ACCELERATE, STUTTERING OF THE ENGINE UPON START OR WITH GEAR CHANGES AND OVER ALL SLUGGISHNESS WHEN DRIVING. ANOTHER VEHICLE WAS AWARDED TO ME AFTER I FILED A LEMON LAW CASE AND VW STATED THEY COULD NOT FIX THE PROBLEM. I WAS GIVEN THE EXACT SAME MAKE, MODEL AND YEAR VEHICLE IN NOV 2002. THIS VEHICLE STARTED DOING THE SAME THING IN JULY 2002. I TOOK IT TO THE DEALER WHO STATED VW HAD NOT YET COME UP WITH A FIX. THE DEALER RESET THE COMPUTER BUT WITHIN IN A WEEK THE CAR WAS EXHIBITING THE SAME SYMPTOMS. AT THAT TIME I CONTACTED VOLKSWAGEN OF AMERICA AND FILED A COMPLAINT AND INFORMED THEM I WAS GOING TO FILE A LEMON LAW COMPLAINT AGAIN. THE NEXT THING I KNOW A VW REP IS IN TOWN LOOKING AT MY VEHICLE. I WAS THEN INFORMED BY THE SERVICE MANAGER THAT THE REP DID SOMETHING TO THE COMPUTER AND NOW I CAN ONLY USE PREMIUM GASOLINE. MY CONCERN IS THAT HE TWEEKED THE COMPUTER AND THAT MY VEHICLE MAY NOT BE MEETING THE FUEL EMISSION STANDARDS. THERE HAVE BEEN MULTIPLE COMPLAINTS RE: THE 1.8T MODEL ON ALL THE VW SITES YET VW APPEARS TO BE SWEEPING IT UNDER THE RUG. CHECK OUT WWW.MYVWLEMON.COM AND YOU WILL SEE THE MANY PEOPLE EXPERIENCING THIS SAME PROBLEM YET VW WILL NOT ADDRESS IT UNLESS ONE IS PERSISTENT. MY CONCERN IS THAT A VEHICL THAT NEVER REQUIRED PREMIUM GASOLINE BEFORE REQUIRES IT NOW AFTER THE ENGINERR "TWEEKED" IT.*AK
Aug 02, 2003
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
I PURCHASED THE 2002 1.8T VOLKSWAGEN JETTA ON 1/09/02. MY SERVICE RECORD BEGINS ON 1/23/02. FROM DAY ONE, I HAVE POINTED OUT THAT THIS CAR LEAKS/HAS WIND NOISE FROM DOORS/WINDOWS. SEALS WERE REPLACED ON DRIVERS SIDE DOORS ON 6/27/02. LEAKAGE/MOISTURE TO DATE, IS AN ISSUE. NOW THERE IS VISIBLE WATER DAMAGE AND MOLD GROWING ALONG DRIVERS SIDE. ISSUE- POOR QUALITY PRODUCT. DANGEROUS MOLD GROWING-HEALTH FACTOR! IGNITION COIL FAILURE TWICE! RADIO HAS BLOWN TWICE- FAULTY WIRING! CAR LUNGES WHEN STARTED OR HARD TO STOP ONCE RUNNING. MY SITUATION IS NOT "SPECIAL". THERE ARE MANY OTHERS THAT HAVE PURCHASED THIS PRODUCT AND HAVE THEIR SAFETY COMPROMISED. IGNITION COIL IS A SUPPOSE TO BE A RECALL, BUT ONLY WHEN THEY FAIL. VOLKSWAGEN OF AMERICA WILL NOT REPLACE UNTIL YOU ARE STRANDED! THIS IS A SEVERE SAFETY ISSUE. MOLD GROWING IN MY CAR IS A SEVERE SAFETY ISSUE.*AK
Jul 11, 2003
ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY,EQUIPMENT
1 complaint
I HAD BOTH THE PASSENGER SIDE WINDOW AND THE DRIVER SIDE WINDOW FALL INTO THE DOOR FRAME WITHIN A MATTER OF MONTHS. BOTH TIMES THE WINDOWS WERE FIXED, HOWEVER, THEY WERE RELUCTANT TO FIX THE PROBLEM AS IF IT HAD BEEN MY FAULT. I HAVE A SMALL CHILD AND I DON'T THINK HE APPRECIATES ASPHYXIATION FROM SO MUCH WIND IN HIS FACE ON THE LONG DRIVES TO THE DEALER TO BE REPLACED. THIS IS JUST ONE OF THE PROBLEMS ON THIS CAR, THE CLUTCH GETS STUCK (REPAIRED TWICE), THE SUNROOF TRIM BROKE OFF AND NEEDED TO BE REPLACED, THE ENGINE MAKES A RATTLING NOISE WHEN SHIFTING (FIXED TWICE), STEREO SYSTEM SWALLOWED MY CD (TWICE BEFORE NEW SYSTEM INSTALLED), AND AIR CONDITIONING RELEASES AN AWFUL MOLDY SMELL WHEN TURNED ON WHICH DEALER REFUSES TO ATTEMPT TO FIX. BOUGHT CAR IN VALENCIA VOLKSWAGEN IN VALENCIA, CA. SOLUTION SIMPLE, TRADED IN MY 1YR OLD CAR FOR A BETTER CAR, ONE THAT WORKS! *JB
May 17, 2003
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
IN THE LAST SIX MONTHS MY 2002 JETTA 1.8T HAS BEEN IN THE SHOP 3 TIMES FOR FAULTY COIL PACKS AND NOW I NEED ALL NEW FUEL INJECTORS. THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD BE INVESTIGATED. I HAVE HAD 2 NEW SETS OF REDESIGNED COIL PACKS AND I STILL GET AN ENGINE LIGHT CAUSING THE CAR TO LOSE POWER AND RUN ROUGH, NOT SOMETHING YOU WANT HAPPENING TO YOU WHILE DRIVING 65 MILES A HOUR ON A BUSY HIGHWAY. I WISH VOLKSWAGEN WOULD ISSUE A RECALL BEFORE SOMEONE REALLY GETS HURT. *NLM
May 01, 2003
SERVICE BRAKES, HYDRAULIC,POWER TRAIN
1 complaint
I PURCHASED THIS CAR FOR MY DAUGHTER. THE MAJOR PROBLEMS ARE COMPLAINTS OF HAVING TROUBLE STOPPING. I WAS CONCERNED SO I DROVE IT AND IMMEDIATELY I HEARD A GRINDING NOISE AND FELT A VIBRATION WHILE APPLYING THE BRAKES. I TOOK IT TO A LOCAL FIRESTONE TIRE AND THEY FELT THE VIBRATION AND HEARD THE GRINDING NOISE BUT THE BRAKE PADS LOOKED GOOD SO THEY ADVISED ME TO TAKE IT TO THE DEALER, AS IT WAS PROBABLY A WARRANTY ISSUE. I TOOK IT TO THE DEALER AND THEY CHARGED ME $37.00 TO TELL ME THAT THE ROTORS WERE WARPED AND IT'S NOT COVERED BY WARRANTY. I WAS ADVISED VW IS AWARE OF THIS PROBLEM. (WHY CHARGE ME $37.00 FOR A PROBLEM THAT (THEY KNOW) THEY HAVE?). HOW CAN THIS HAPPEN ON A BRAND NEW CAR THAT DOESN'T EVEN NEED IT'S FIRST SET OF BRAKE PADS? I AM STILL NOT SURE WHAT TO MAKE OF THE BRAKING PROBLEM. THE ROTORS WERE JUST DISCOVERED BECAUSE I WAS COMPLAINING OF A BRAKING PROBLEM. *JB SECONDLY,WHILE DRIVING, THE CAR JERKS BACK AND FORTH AND SOMETIMES JOLTS. I AM CONCERNED AS TO WHAT THIS COULD BE. THE DEALER HAS NO IDEA. *JB I PAID $27,000 FOR THIS CAR TO INSURE MY CHILD'S SAFETY. I AM NOW WONDERING JUST HOW SAFE IT IS.*JB
Feb 28, 2003
STEERING,ELECTRICAL SYSTEM,STRUCTURE,TIRES,EQUIPMENT
1 complaint
THE COILS ON MY 2002 VOLKSWAGEN JETTA GLS 1.8T ARE BURNING OUT. VOLKSWAGEN OF AMERICA HAS INFORMED ME THAT RATHER THAN REPLACE ALL 4 COILS, I MUST WAIT UNTIL EACH COIL BURNS OUT BEFORE THEY WILL REPLACE IT. I HAVE A LETTER FROM THEM AS WELL STATING THEY ARE AWARE OF THE PROBLEM BUT CAN NOT DO ANYTHING MORE ABOUT IT DUE TO A LACK OF COILS IN STOCK. I GUESS THE LETTER IS A WAY TO SHUT THE CUSTOMERS UP. APPARENTLY THIS IS HAPPENING TO OVER 500,000 PEOPLE LAST I HEARD. I WANT THIS COMPLAINT LOGGED AND A PERSONAL NOTE ADDED AND DIRECTED TO VOLKSWAGEN OF AMERICA (IF POSSIBLE), "I WILL NOT RENEW MY LEASE ON THIS LEMON AND I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN AGAIN." THE COIL ISSUE IS JUST ONE OF THE ISSUES I'M HAVING WITH THIS VEHICLE. THE DATE BELOW IS THE LAST TIME I WENT IN FOR COIL REPLACEMENT AND GOT TO WORK LATE.
Feb 13, 2003
PARKING BRAKE,EQUIPMENT
1 complaint
I STARTED MY CAR TO LEAVE WORK AND WHEN I PUT IT IN REVERSE THE CAR WOULD NOT BACK UP. I THOUGHT IT WAS THE TRANSMISSION? I HAD VEHICLE TOWED IN FOR REPAIR TO LOCAL DEALER, THEY REPLACED A SWITCH IN THE ABS SYSTEM THAT WAS CAUSING THE BRAKES TO STICK. AS OF TODAY THE CAR IS BACK AT THE DEALER WITH THE SAME PROBLEM. IN AUGUST OF 2002 THE SWITCH IN THE BRAKE PEDAL THAT ALLOWS YOU TO PUT THE CAR INTO GEAR HAD WENT OUT. THE DEALER REPLACED THE SWITCH AND WHEN I PICKED UP MY CAR THE BRAKES WERE GRABING AS I LEFT THE DEALER, I IMMEDIATELY BROUGHT IT BACK AND TOLD THEM IT WAS NOT RIGHT. A MECHANIC AND I ROAD TESTED THE CAR AND HE STOPPED AND PHYSICALLY PULLED UP ON THE BRAKE PEDAL TO MAKE THE BRAKES RELEASE. HE STATED THERE WAS NOTHING WRONG. THAT EVENING THE CAR DID THE SAME THING WHILE I WAS ON THE INTERSTAE AND CAUSED SUCH A DRAG ON THE WHEELS THAT YOU COULD NOT GO OVER 40MPH. I WAS ABLE TO PULL OFF AT AN EXIT AND PULLED ON THE BRAKE PEDAL TO MAKE IT RELEASE. THE NEXT DAY ON MY WAY TO WORK I HAD THE CAR IN CRUISE CONTROL AND WHEN I TAPPED THE BRAKE FOR CRUISE TO RELEASE, THE BRAKES LOCKED ON THE CAR AGAIN AND I HAD TO PULL UP ON THE BRAKE WITH MY FOOT TO TRY TO GET THEM TO TURN LOOSE. THE CRUISE DID NOT RELEASE, IT GOT STUCK, I HAD TO TURN IT OFF WITH THE SWITCH ON THE STEERING MECHANISIM. I TOLD THE DEALER THAT I WOULD NOT DRIVE THE VEHICLE BECAUSE I FELT THIS PROBLEM WAS DANGEROUS AND THEY HAD IT TOWED FOR SERVICE. THEY STATED THE SWITCH THEY HAD JUST REPLACED THE DAY BEFORE WAS FAULTY. I ASKED THEM TO CHECK THE BEARINGS AND ROTARS FOR POSSIBLE DAMAGE DUE TO THE BRAKES STICKING WHILE DRIVING ON THE HIGHWAY. I FEEL ALL OF THESE PROBLEMS ARE RELATED TO EACH OTHER AND ONE MAY HAVE BEEN PRECLUDED THE OTHERS. AS I STATED PREVIOUSLY THE CAR IS BACK AT THE DEALER FOR THE SAME PROBLEM AND I JUST HAPPEN TO BE 2,000 MILES OUT OF WARRANTY. THE CAR HAS HAD A WARRANTY RECALL FOR A PART IN THE ABS SYSTEM WHICH WAS DONE AT THE DEALER. THIS HAS ALL HAPPENED AFTER THE RECALL.
Feb 10, 2003
SERVICE BRAKES, HYDRAULIC,FUEL SYSTEM, GASOLINE
1 complaint
VOLKSWAGEN OF AMERICA IS REFUSING TO NOTIFY CONSUMERS & DEALERS OF THIS POTENTIALLY DANGEROUS CONDITION EXPERIENCED BY MANY NEW 2002 1.8-T JETTA. DT
Nov 13, 2002
AIR BAGS,VEHICLE SPEED CONTROL
1 complaint
PASSENGER FRONT AIRBAGS DEPLOYED WITHOUT CAUSE WHILE DRIVING ON THE FREEWAY. THIS IS THE SECOND SAFETY PROBLEM WITH THIS JETTA, THE FIRST BEING UNINTENTIONAL ACCELLERATION.*AK
Jul 17, 2002
Frequently Asked Questions
How many problems does the 2002 VOLKSWAGEN Jetta have?
The 2002 VOLKSWAGEN Jetta currently has 713 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2002 VOLKSWAGEN Jetta?
The most common problems reported for the 2002 VOLKSWAGEN Jetta are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2002 VOLKSWAGEN Jetta problem data come from?
All problem and complaint data for the 2002 VOLKSWAGEN Jetta comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - VOLKSWAGEN Jetta
2025 Problems
2024 Problems
2023 Problems
2022 Problems
2021 Problems
2020 Problems
2019 Problems
2018 Problems
2017 Problems
2016 Problems
2015 Problems
2014 Problems
2013 Problems
2012 Problems
2011 Problems
2010 Problems
2009 Problems
2008 Problems
2007 Problems
2006 Problems
2005 Problems
2004 Problems
2003 Problems
2001 Problems
2000 Problems
Other VOLKSWAGEN Models
Similar Brands
ST
3,555 models
RS
3,484 models
NC
2,822 models
ND
2,385 models
Z
1,951 models
MOTO
1,583 models
NU
1,189 models
RC
1,122 models