How many problems does the 2009 VOLKSWAGEN Jetta have?

The 2009 VOLKSWAGEN Jetta currently has 901 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2009 VOLKSWAGEN Jetta?

The most common problems reported for the 2009 VOLKSWAGEN Jetta are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2009 VOLKSWAGEN Jetta problem data come from?

All problem and complaint data for the 2009 VOLKSWAGEN Jetta comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

How do I report problems with my 2009 VOLKSWAGEN Jetta?

You can report safety problems with your 2009 VOLKSWAGEN Jetta directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.

Where can I find my VIN to check problems?

Your 2009 VOLKSWAGEN Jetta VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.

Is the 2009 VOLKSWAGEN Jetta reliable?

Reliability can be assessed by reviewing the number and severity of owner complaints for the 2009 VOLKSWAGEN Jetta. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.

2009 VOLKSWAGEN Jetta Problems

FUEL SYSTEM, DIESEL

134 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE HESITATED AND THE ENGINE STALLED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THAT THE HIGH COMPRESSION FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT REFUSED TO COVER THE COSTS OF THE REPAIR. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 01/21/16*LJ *TR

Nov 04, 2015

WHILE DRIVING IN LOCAL, I WAS SO SCARED WHEN MY 09 VW JETTA SPORTWAGEN TDI SUDDENLY STOPPED, COMPLETELY OUT OF POWER. THE CAR STOPPED RIGHT BEFORE WE ENTERED THE INTERSECTION. IT COULDN'T BE ABLE TO RESTART. THERE WERE NO ENGINE LIGHT ON, NO WARNING SIGNS. THE CAR JUST COMPLETELY SHUT DOWN WITHOUT ANY SIGNS AND WE HAVE TO HAVE IT TOWED. I CONSIDER THIS AS A SERIOUS SAFETY ISSUE SINCE IF THE CAR JUST SHUT DOWN LIKE THAT WHILE ON FREEWAY, IT COULD LEAD TO MANY CAR ACCIDENTS AND DEATHS. THE DIAGNOSIS SHOWED THAT THERE IS METAL PIECES FLOW INSIDE THE FUEL LINE WHICH CAUSE FUEL SYSTEM DAMAGE AND BREAK DOWN THE HIGH PRESSURE FUEL PUMP. THIS ISSUES HAS BEEN HAPPENING TO CARS IN THE SAME MODEL WHICH HAS BEEN REPORTED OVER THE YEARS. NHTSA SHOULD HAVE SOLUTIONS FOR THIS SAFETY ISSUES WITH THESE VW'S CAR MODELS TO PREVENT SERIOUS CAR ACCIDENTS ESPECIALLY ON HIGHWAY. *TR

Jan 19, 2015

GLOW PLUG WARNING LIGHT BEGAN FLASHING AND ENGINE LOST MUCH OF ITS POWER. AFTER ABOUT 1 MINUTE OF ADDITIONAL DRIVING ENGINE STOPPED IN THE MIDDLE OF THE ROAD LEADING TO LOSS OF POWER STEERING AND BRAKES. MANAGED TO COAST CAR OFF TO SIDE OF THE ROAD AND STOP WITHOUT INCIDENT. CAR TOWED TO LOCAL MECHANIC AND DIAGNOSED AS A HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE WHICH RESULTED IN METAL FLAKES CONTAMINATING THE ENTIRE FUEL SYSTEM. *TR

Jan 19, 2015

ON 11/3/2014 I DROVE MY 2009 VOLKSWAGEN JETTA TDI TO WORK ON INTERSTATE 90 , WHEN THE CARS ENGINE LIGHT CAME ON AND THE VEHICLE IMMEDIATELY STARTED TO DECREASE SPEED. BY THE TIME I FOUND A SAFE SPOT TO PULL OVER THE VEHICLE SHUT DOWN COMPLETELY. MY CAR HAD TO BE TOWED TO AN AUTOSHOP WHERE I WAS TOLD THAT MY CARS HIGHPRESSURE FUEL PUMP SHUT DOWN AND CONTAMINATED THE WHOLE FUEL SYSTEM WITH METAL FROM THE SECONDARY FUEL PUMP.I HAD PURCHASED THIS CAR USED JUST THIS FEBRUARY FOR $15000 AND NOW I HAVE TO PAY A BILL OF $7000 TO BE ABLE TO DRIVE IT AGAIN.I DID DO SOME RESEARCH AND DISCOVERED THAT I AM NOT THE ONLY DRIVER WITH A 2009 VW JETTA WHERE THE HIGHPRESSURE FUEL PUMP FAILED. *TR

Dec 05, 2014

HIGH PRESSURE FUEL PUMP FAILED (2.0L TDI CLEAN DIESEL MOTOR). THIS IS COVERED UNDER EA11003. *TR

Sep 03, 2014

+ 129 more complaints for this component

POWER TRAIN

100 complaints

While driving the vehicle, suddenly and without warning it downshifted, went into limp mode and became stuck in second gear. Fortunately, I was driving on a secondary road with little traffic. Had I been on a major road or highway, its likely I would have been rear ended resulting in injury/death. I have taken vehicle to dealership where it has been confirmed it is the DSG transmission caused by a faulty Mechatronics unit. I am being told the entire transmission needs to be replaced. Had VW recalled and fixed the problem earlier, I would not need a new transmission now. VW is refusing to pay for cost to replace it. After speaking with VW service representatives and mechanics, it is well known by VW this could happen. There have been recalls in other countries - Australia, Singapore, Japan, China, etc. to replace faulty unit/transmission because it caused deaths. VW only did an extended warranty for cars in the USA. My vehicle is beyond that warranty.

Jan 22, 2024

The contact owns a 2009 Volkswagen Jetta. The contact stated while driving 35 MPH, the gear shift indicator started blinking on and off. The contact stated that the check engine warning light was illuminated. The contact parked on the side of the road and restarted the vehicle to reboot the gear shift indicator lights. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

May 13, 2022

THE CAR GOES INTO NEUTRAL WHILE DRIVING IT & WILL NOT RETURN TO GEAR. MY CAR ENDING UP STOPPING IN THE MIDDLE OF THE INTERSTATE! I WAS ALMOST IN A CRASH. THE DEALER REPAIR SAID IT WAS A MECHATRONIC ISSUE. THE RECALL INCLUDES MY YEAR & MODEL BUT SOMEHOW NOT MY CAR? THE DEALER & VW CORP TOLD ME MY VIN SPECIFICALLY WAS NOT PART OF THE TRANSMISSION MECHATRONIC RECALL BUT THAT'S EXACTLY WHAT IS HAPPENING. THE VIN'S NEED TO BE RE-EVALUATED BECAUSE THE PROBLEM STILL EXISTS. THE CAR JUST COMES OUT OF GEAR & STOPS -- NO WARNING!! NOW I'M STUCK WITH A CAR THAT I AM AFRAID TO DRIVE & CANNOT AFFORD $4K REPAIR (THE DEALER ALSO STATED IT'S A "DEALER ONLY" TYPE OF REPAIR).

Dec 29, 2020

MY DSG TRANSMISSION IS THROWING CODES 18232-PRESSURE CONTROL VALVE 3 N217 AND PRESSURE CONTROL VALVE 3 N215. TRANSMISSION REVERSE WILL STOP WORKING. HAVE TO TUN OFF CAR AND TUNR ON WILL WORK. ALSO DRIVING HIGH SPEEDS IN FREEWAY CAR BEGINS TO SLIP GEARS AND THEN SWITHES TO N. HAVE TO RY AND PULL OVER ON SIDE. TURN OFF CAR AND TURN BACK ON. CAR WILL THEN WORK IN LIMP MODE. APPAPERNETLY THIS IS A KNOW ISSUES WITH DSG TRANS BUT MY VIN IS NOT REPORTED TO TO QUALIFY?

Mar 01, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. A DEALER WAS NOT CONTACTED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Feb 14, 2019

+ 95 more complaints for this component

SERVICE BRAKES

73 complaints

Break fluid is leaking from abs cylinder and breaks are too soft to apply

Jan 16, 2025

I received a letter stating there was a ABS Control module Software. My abs lights came on. I took it to Volkswagen to have them do the recall. They said it’s the ABs control module and pump and it isn’t part of the recall. So they didn’t do any part of the recall, they just closed out the recall and she said it’s a Volkswagen problem. This was the Volkswagen service department that said this. My daughter almost wrecked the day this happened because it was raining. She is 16.

Mar 27, 2024

ABS Control Module Software Failure: Risks-- Reduced braking power, longer stopping distance, sudden unexpected braking, increased baking effort required, locking wheels. Yes. Confirmed by independent service center. Faulty ABS control module assembly. No. Has not been inspected by the manufacturer. Yes. Instrument panel flashing brake light. ABS malfunction in anti-lock brake system. ESP or ASR malfunctioning or switched off. Previously ABS Recall repair 45F2 May 2017, failure again 01/23/23

Feb 16, 2023

ABS Module Assembly all packet, It turns that this kind of vehicles are controling the power Steering, anti skid braking system, brake lights, ABS, Skid lights come ON and the Steering also come ON it is scanned and remove the codes once and seemed to work for a day or two and down again, goes back to scan and now me and the mechanic test drive it together and found that the Main ABS modulator is not connecting and goes on and of the scanner where it carries a faulty communication among its components and causing all this disconfort? problem herein is that it is hard to tell when will it do it again or why is it failing? and causing all kind of problem with lgihts blinking all the time? but the biggest problem here is: that I am not the only one complaning about it, there is many people complaning about the problem! more that I expected, and seems like they do not know about making a report it is exact same problem! and reason they are not fixing it is: becasue it is to costly, It runs an apparent $2,000.00 dollars to get parts and labor? this is indeed a recall issue that must be absorbed by manufacturer.Please help us get it done I stopped the car since it acted with all this lights september is when I started to feel the disconfort but November when I had all set of lights come ON where as I mentioned, we clear the codes, "Mechanic" and runs for few days and back again. Nope there has not been a crash and I hope I don not get in one I rather stop vehicle especialy on this winter driving conditions

Feb 03, 2023

A recall for ABS module for my car was issued, the dealer performed a software update but the unit has since failed in wet conditions and is unsafe and needs to be replaced but my understanding is that the software update fulfills there obligation to the recall. I do not think the software is sufficient as it has still failed

Jan 05, 2022

+ 68 more complaints for this component

FUEL/PROPULSION SYSTEM

54 complaints

FUEL PUMP NOT SHUTTING OFF AFTER ENGINE SHUTOFF. DRAINING BATTERY. THIS HAPPENED ONE NIGHT WHILE VEHICLE WAS STATIONARY IN MY DRIVEWAY.

Oct 31, 2018

DOING 70 MPH ON THE HIGHWAY OUR 2009 JETTA TDI LOST ALL POWER. THE HIGH INJECTION FUEL PUMP TURNED OUT TO BE THE PROBLEM. REPAIRS WILL COST AT LEAST $6,000.00 VW MODIFIED THIS PUMP 5 DIFFERENT TIMES AND NEVER NOTIFIED THE OWNERS ABOUT PROBLEMS WITH THE PUMP. THE NHTSA HAD AN INVESTIGATION AND CONCLUDED PEOPLE WERE USING THE WRONG FUEL. WE HAVE 2 DIESEL VEHICLES AND KNOW WHICH PUMP AT THE SERVICE STATIONS ARE DIESEL. THIS IS A SERIOUS LIFE THREATENING PROBLEM, CATASTROPHIC FAILURE AND NO POWER IN YOU CAR YET THE NHTSA CLOSED THEIR INVESTIGATION. VW WILL DO NOTHING TO HELP WITH REPAIRS AND THE JETTA HAS BECOME A TOTAL LEMON. WE HAVE RECEIVED SEVERAL RECALL NOTICES THROUGH THE YEARS, NONE REGARDING THE FUEL PUMP, AND THE CAR WAS TAKEN TO THE DEALERSHIP FOR THE RECALLS EACH TIME. WE WOULD LIKE TO SEE SOMETHING DONE ABOUT THIS SERIOUS PROBLEM.

Sep 20, 2017

THE CAR WAS DRIVEN A SHORT 7 MILES AND PARKED FOR 2.5 HOURS IN 28F WEATHER. UPON STARTING TO RETURN THE SMELL OF FUEL WAS NOTICEABLE. UPON DRIVING THE SMELL DID NOT DISSIPATE AND SEEMED QUITE INTENSE. THE VEHICLE WAS STOPPED AFTER ABOUT MILE OF SLOW IN-TOWN TRAVEL AND ON A HUNCH THE TOP ENGINE COVER WAS REMOVED. FUEL WAS FOUND TO BE ALL OVER THE TOP OF THE ENGINE IN THE AREA OF THE INJECTOR LINES. THE RECALL WORK (11V490000) FOR THESE LINES WAS DONE YEARS AGO. THE CAR IS CURRENTLY AT THE DEALERSHIP AWAITING EVALUATION BUT I CAN'T HELP WONDER IF THEIR RECALL WORK WAS NOT FULLY SUCCESSFUL AT PREVENTING THE FUEL LEAK IT WAS MEANT TO. *TR

Dec 05, 2016

AT 140K MILES 2009 VOLKSWAGON JETTA TDI STALLED OUT IN MIDDLE OF INTERSECTION. TOWED TO DEALER AND DIAGNOSTICS REVEALED P0191-FUEL PRESSURE SENSOR IMPLAUSIBLEAND P0087-FUEL RAIL SYSTEM PRESSURE TOO LOW. VOLKSWAGEN WILL NOT FIX DUE TO EMISSIONS RECALL OF MY VEHICLE AND OVER WARRANTY. VOLKSWAGEN KNOWS THIS IS A DEFECT WITH THE DIESEL ENGINE AND WON'T FIX IT.

Oct 25, 2016

VEHICLE STALLED WITHOUT WARNING WHILE TRAVELING OUT OF STATE IN 118 DEGREE WEATHER NEAR PHOENIX. STALL OCCURRED JUST AS WE WERE TURNING BACK ONTO THE HIGHWAY AFTER STOPPING TO CHECK THE MAP. CHECK ENGINE LIGHT CAME ON AND ENGINE WOULD CRANK BUT NOT START. TOWED TO NEAREST DEALER WHO DIAGNOSED HPFP FAILURE KNOWN TO OCCUR WITH VW TDI ENGINES.

Jul 07, 2016

+ 49 more complaints for this component

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

36 complaints

I HAVE BEEN TOLD MY CAR IS NOT ELIGIBLE FOR THE ABS MODULE REPLACEMENT CLAIM BUT THERE IS A PROBLEM WITH IT AS I DRIVE THE CAR. THE BRAKE LIGHT, TRACTION CONTROL LIGHT AND ABS LIGHT ARE ALL ON AND FLASHING WITH A BEEP THAT IS CONSISTENT ONCE THE KEY IS IN THE IGNITION AND IT'S A VERY DISTRACTING SOUND THAT I WISH I COULD FIX MYSELF BUT EVEN THE PART COSTS $600+ AND TO GO TO THE DEALER AND GET IT FIXED FOR $1800. I AM A COLLEGE STUDENT WHO DOESN'T HAVE THE FUNDS TO FIX THIS ISSUE AND I HAVE NOT BEEN GIVEN A REASON WHY MY VEHICLE IS NOT ELIGIBLE FOR THE FIX.

Nov 30, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, THE ABS AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE HIMSELF AND USED A DIAGNOSTIC TOOL TO FIND THAT THE ABS FAILED. THE CONTACT TOOK THE VEHICLE TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V913000(SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS CONTACTED, BUT THE OFFICE WAS CLOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 179,000.

Sep 20, 2019

MY 2009 VW JETTA HAS THE ABS, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LAMPS ILLUMINATED WITH A FLASHING BRAKE WARNING LIGHT DURING NORMAL HIGHWAY DRIVING. THE ABS SYSTEM PROGRAM WAS UPDATED BY MY LOCAL VW DEALER ABOUT TWO YEARS AGO AS A PART OF A VW RECALL THAT WAS MAILED TO US. THE CAR IS EXTREMELY SENSITIVE TO WET OR MOIST ROADS ON A 90F DAY, IT ACTS LIKE IT'S DRIVING ON ICE.

Sep 04, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V913000(SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). WHEN THE CONTACT INITIALLY RECEIVED THE NOTICE, HE CONTACTED TOM BUSH VOLKSWAGEN (9850 ATLANTIC BLVD, JACKSONVILLE, FL 32225, 904-371-4350) WHO SERVICED THE VEHICLE AND REPLACED THE DEFECTIVE COMPONENTS. TWO YEARS LATER, THE CONTACT'S WIFE NOTICED THAT THE ABS AND BRAKE WARNING INDICATORS WERE ILLUMINATED UPON STARTING THE VEHICLE. THE CONTACT DROVE THE VEHICLE BACK TO THE SAME DEALER AND WAS INFORMED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR ANY FUTURE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE STANDING BY THE DEALER'S DECISION REGARDING THE HANDLING OF THE VEHICLE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 135,000. *TT *JS CONSUMER STATED I WAS CONTACTED BY SARAH AT VW OF AMERICA'S CUSTOMER CARE DEPARTMENT AND TOLD THAT THE UPDATE THAT WAS DONE AND CODE THAT IS SHOWN DOES NOT HOLD THEM RESPONSIBLE FOR HONORING THE RECALL. I HAVE TRIED TO GET INFO ON HOW THE CODE WORKS WITH THE ABS MODULE AND WAS TOLD THERE IS NO ONE TO EXPLAIN. *JB

Aug 12, 2019

BRAKES LOCKING UP..LIGHTS FOR ABS STABILITY ON

Jul 23, 2019

+ 31 more complaints for this component

ENGINE

35 complaints

THE KEY WOULD NOT TURN TO TURN OFF ENGINE - SO WE WERE NOT ABLE TO TURN THE CAR OFF.

Oct 01, 2020

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS IDLING AT A STOP SIGN, IT STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS PARKED FOR AN HOUR BEFORE IT WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING SENSOR NEEDED TO BE REPLACED. THE CONTACT REPLACED THE SENSOR, BUT THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE CONTACT WAS UNABLE TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 173,000.

Nov 25, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE CHECK ENGINE AND EPC WARNING INDICATORS ILLUMINATED UPON DRIVING THE VEHICLE. THE VEHICLE BEGAN TO JERK, STALL, AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CAM SHAFT SENSOR AND CRANK SHAFT SENSOR FAILED. THE VEHICLE WAS TOWED TO OURISMAN VOLKSWAGEN OF BETHESDA (7001 ARLINGTON RD, BETHESDA, MD 20814, (301) 750-6100) WHERE IT WAS DIAGNOSED THAT THE CAM BRIDGE SPRING DISINTEGRATED AND POPPED OUT INTO THE ENGINE. THE MANUFACTURER STATED THAT THEY HAD NO KNOWLEDGE OF THE FAILURE. THE DEALER QUOTED A REPAIR COST OF OVER $5,000. THE FAILURE MILEAGE WAS 90,084.

Mar 04, 2019

2009 VOLKSWAGEN JETTA WOLFSBURG 2.0TSI TIMING CHAIN TENSIONER FAILURE. AT 109K MILES THE CAR WOULD NOT START IN THE AM TO GO TO WORK. THIS HAPPENED ON 12/23/16. HAD CAR TOWED TO DEALER AND RECEIVED PHONE CALL FROM SERVICE DEPARTMENT THAT THE TIMING CHAIN TENSIONER HAD FAILED. THE ENGINE WILL NEED BETWEEN $3600 AND $5500 TO REPLACE THE ENGINE COMPONENTS. I WAS TOLD BY THE SERVICE TECH TO CALL VW CUSTOMER CARE BECAUSE THIS IS A KNOWN ISSUE AND THEY MAY HELP WITH THE REPAIRS. VW TOLD ME THEY KNEW NOTHING ABOUT THIS PROBLEM. GOT A SECOND OPINION FROM A MECHANIC THAT WAS PREVIOUSLY EMPLOYED BY VW AND HE VERIFIED THE DIAGNOSIS. THE CAR IS STILL SITTING IN MY DRIVEWAY WITHOUT BEING REPAIRED. I HAVE SINCE FOUND THAT THIS IS A VERY LARGE ISSUE THAT GOES BACK TO THE 2008 MODEL YEAR. THERE ARE SEVERAL CLASS ACTION LAWSUITS PERTAINING TO THIS ISSUE. ONE CASE FILED IN NEW JERSEY IN MAY 2016 HAS JUST HAD ANOTHER HEARING ON MAY 9TH 2017 WHERE THE SUPREME COURT OF NJ HAS AGREED TO LET THE CASE GO FORWARD STATING THERE IS ENOUGH EVIDENCE SHOWING VW AT FAULT. I HAVE DOCUMENTATION FROM THE DEALER AND CAN PROVIDE THAT ONCE I AM BACK AT MY HOME. ANY HELP THE MANY CONSUMERS THAT OWN VW AND AUDI VEHICLES WITH THE 2.0TSI ENGINE FROM 2008-2013 CAN GET WOULD BE GREATLY APPRECIATED. RESEARCHING VW 2.0TSI TIMING TENSIONER ON THE INTERNET WILL BRING UP THE HUNDREDS, IF NOT MORE, OF THE PEOPLE THAT HAVE PAID UPWARDS OF $10K TO HAVE ENGINES REPAIRED ON CARS THAT HAVE AS LITTLE AS 30K MILES ON THEM. THE VW SERVICE MANUAL DOES NOT MENTION THE TIMING CHAIN TENSIONER NEEDING SERVICE AT A PARTICULAR MILEAGE.

Jul 05, 2017

ENGINE REAR MAIN SEAL FAILED ON 80,000 MILES. ENGINE OIL LEAKING.

May 21, 2017

+ 30 more complaints for this component

ENGINE AND ENGINE COOLING

32 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT NOTICED A FUEL ODOR FROM THE TRUNK AREA. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE EXHAUST FLAP NEEDED TO BE REPLACED. ALSO, AFTER GETTING THE VEHICLE BACK FROM THE DEALER, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT IT WAS DUE TO THE ENGINE EXHAUST FLAP FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 136,000.

Apr 30, 2015

2009 VOLKSWAGEN JETTA TDI WHILE TRAVELING INTERSTATE 81 IN NY VEHICLE JUST STALLED, GLOW PLUG AND "ENGINE FAIL WORKSHOP" MESSAGE APPEARED. COASTED TO SIDE OF ROAD CYCLE KEY OFF AND ON, BACK TO NORMAL. BACK TO 65 MPH, SAME THING. HEADED HOME AT 50 MPH FOR APPROX 50 MILES AND THEN OCCURRED AGAIN ON A HILL. WOULD NOT RESTART, COASTED BACK INTO A DRIVEWAY, RESTARTED DROVE AT 20 MPH COASTED INTO A LOCAL RESTAURANT AFTER ANOTHER STALL. AAA TOWED TO THE DEALERSHIP. AFTER THREE DAYS THEY HAVE " NO IDEA" WHAT THE PROB. WAS AND RETURNED MY CAR TO ME. THEY COULD NOT GET IT TO DO IT AGAIN. SO I AM WAITING TO BE STRANDED AGAIN....... *TR

Mar 22, 2012

MY 2009 VW JETTA TDI HAD THE ENGINE LIGHT COME ON. THE DEALER SAID IT WAS AN 048 CODE FOR EXHAUST FLAP FAILURE. THIS IS A KEY PART OF THE EMISSION CONTROL. THEY TOLD ME IT WOULD COST $655 TO REPLACE. RESEARCHING THE INTERNET, THIS IS A GROWING PROBLEM WITH THE JETTA. PAGES AND PAGES ON THE INTERNET COMPLAINED ABOUT THE PROBLEM.SOME DEALERS ARE REPLACING IT UNDER THE FEDERALLY MANDATED 80,000 EMISSIONS WARRANTY. OTHERS ARE NOT. IT EXPLICITLY IS COVERED IN CALIFORNIA AND NEW YORK, WHERE I PURCHASED MY CAR. I ALSO DISCOVERED ON THE INTERNET THAT THIS PART IS CLEANABLE, WHICH IS MUCH LESS COST THAN REPLACING. I UNDERSTAND THIS IS UNDER INVESTIGATION BY YOUR ORGANIZATION. THIS EARLY FAILURE SHOULD BE COVERED BY THE WARRANTY BUT IS NOT BEING IMPLEMENTED. *TR

Feb 07, 2012

CAR IS 2009 VOLKSWAGEN JETTA TDI 2.0L COMMON RAIL INTER COOLED TURBO DIESEL.L ISSUE OCCURS AFTER DRIVING IN BELOW FREEZING WEATHER, AND ATTEMPTING TO RESTART AFTER WEATHER HAS GONE ABOVE FREEZING (SUCH AS DRIVING TO WORK IN FREEZING WEATHER, TEMPS WARM UP DURING THE DAY, OCCURS ON ATTEMPT TO DRIVE HOME). VEHICLE WILL START, THEN DIE AFTER A VERY BRIEF RUN OF 5 SECONDS OR LESS. RESTARTS WILL RANGE TO VERY LONG CRANKING BEFORE A VERY ROUGH RUN, OR NO CRANKING WITH ALL LIGHTS AN EQUIPMENT GOING OUT DUE TO VERY HIGH AMP DRAW ON STARTER MOTOR. WATER AND OIL IS NOTED DRIPPING FROM THE INTER COOLER PIPING AS IT LEADS TO THE ENGINES INTAKE. PIPING REMOVED TO ALLOW SOME WATER TO DRAIN OUT. AFTER SEVERAL ATTEMPTS OF 1 REVOLUTION AT A TIME, CAR WILL START TO TURN MORE AND MORE IF A PAUSE OF 30 SECONDS BETWEEN ATTEMPTS IS ALLOWED. SUSPECTED WATER SUCKED INTO COMBUSTION CHAMBER AND HYDRO-LOCKING ENGINE. WATER IS SUSPECTED TO SEEP PAST THE PISTON RINGS INTO THE CRANKCASE WHILE PAUSING BETWEEN START ATTEMPTS. THIS IS PROVEN WITH FROTHY MOISTURE ON THE OIL FILL CAP AFTER EACH INCIDENT. SUSPECTED ISSUE IS MOISTURE FROM EGR SYSTEM GOES INTO INTAKE AIR, AND IS FREEZING IN THE INTER COOLER IN FREEZING WEATHER. WHEN WEATHER WARMS UP WHILE THE CAR IS OFF, THE WATER WILL POOL IN THE INTER COOLER PIPING. UPON ATTEMPTED RESTART, WATER IS SUCKED INTO THE ENGINE CAUSING ANYWHERE FROM SOME ROUGH STUMBLING TO FULL HYDRO-LOCK. INCIDENT HAS HAPPENED 6+ TIMES IN VARYING SEVERITY. ISSUE IS KNOWN TO HAPPEN TO CO-WORKERS CAR WITH THE SAME TURBO DIESEL ENGINE ON THE SAME DAY. NO CODES THROWN FOR ANY OCCURRENCE VIA OBD TESTER. ONE TIME, THE GLOW PLUG LIGHT FLASHED SEVERAL TIMES. *TR

Dec 22, 2011

WHILE SLOWING DOWN FOR A TRAFFIC LIGHT ON A BUSY AVENUE THE CAR STALLED AND SHUT DOWN THE ENGINE LIGHT WAS RECENTLY ON AND I TOOK THIS CAR TO BE CHECKED BY DEALER NO PROBLEMS WERE SEEN. *TR

Oct 29, 2011

+ 27 more complaints for this component

ELECTRICAL SYSTEM

28 complaints

WHEN I ARRIVED HOME U WAS UNABLE TO TURN THE VEHICLE OFF. THE KEY WAS STUCK IN THE ON POSITION. AFTER A LOT OF WORK I WAS ABLE TO FINALLY GET IT TURNED OFF BUT NOW OT WILL NOT GO FURTHER THAN THE ACCESSORY SETTING. AFTER READING COUNTLESS FORUMS ONLINE I FOUND THAT THIS IS A VERY COMMON PROBLEM.

Mar 12, 2020

MY KEY GOT STUCK IN MY IGNITION ON THANKSGIVING, I COULD NOT GO TO MY 2ND JOB ON BLACK FRIDAY BECAUSE OF THIS ISSUE AND HAD TO QUIT MY JOB. I WENT TO VW PUENTE HILLS IN CA AND THEY MADE ME PAY FOR A NEW CYLINDER THAT COST ALMOST $900. THEY TOLD ME IT WAS A CYLINDER ISSUE. A WEEK LATER MY KEY GOT STUCK AGAIN, I WENT BACK TO THE DEALERSHIP AND THEY TOLD ME IT WAS A KEY ISSUE AND I HAD TO PAY FOR THE KEY, THEY SAID THEY WERE GOING ORDER A NEW CYLINDER AND HAVE IT REPLACED. IT'S BEEN ALMOST 2 MONTHS AND THEY COULD NOT FIND THE REAL ISSUE. THEY CALLED ME AGAIN TODAY SAYING THAT IT IS NOT THE CYLINDER ISSUE, IT IS THE MODULE, NOW THEY WANT ME TO PAY FOR A NEW KEY AND A NEW MODULE! THE SAID THE MODULE WOULD COST AROUND $400. AND MIND YOU, I HAVE TO PAY FOR THE KEY! I ALSO JUST PAID FOR A NEW CYLINDER! I AM BEING RIPPED OFF AND TAKING ADVANTAGE OF. I WOULD LIKE A REFUND FOR THIS AND FOR PUENTE HILLS VOLKSWAGEN REPORTED FOR TAKING ADVANTAGE OF THEIR CUSTOMERS.

Jan 23, 2020

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC, DRL, ABS, TRACTION CONTROL, CHECK ENGINE, AND POWER STEERING DRIVE LINE WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE OBD2 READER SYSTEM INFORMED HER OF ALL THE FAILURES. IN ADDITION, THE CONTACT STATED THAT ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE VEHICLE WOULD LOSE COMMUNICATION WITH THE ANTI-LOCK BRAKES WHILE DRIVING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION YEARS AGO AND TOOK THE VEHICLE TO BE SERVICED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND WAS INFORMED THAT THE REPAIR WAS COMPLETED. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 171,000.

Nov 12, 2019

IGNITION KEY STUCK IN IGNITION SWITCH IN THE ON/RUN POSITION AND WILL NOT TURN OFF OR COME OUT OF IGNITION.

Oct 03, 2019

MY CAR IGNITION ARE CONTINUE FAILING ON ME. SOMETIMES IT WORKS AND SOME TIMES WAS NOT WORKING. THE KEYS GOT STUCK IN THE IGNITION. WE CAN'T TURN OFF THE ENGINE.SOME TIMES WE CAN'T TURN ON THE ENGINE. I'M AFRAID ITS A SAFETY HAZARD THAT IGNITION WILL FAIL DURING DRIVING.

Sep 04, 2018

+ 23 more complaints for this component

AIR BAGS

26 complaints

Since there has been ongoing investigation on airbags, thought to report the issue related to this. For some reason, the airbag yellow warning light came up for no reason on my dashboard. It came up months ago and never has'nt gone away. Was wondering this is part of the airbag recall debate that has been reported in the media

Aug 02, 2024

The airbag warning light (yellow) on the driver seat side comes up for no reason

Apr 05, 2023

the airbag light indicator is on and the car is 2009 which is more than 10 years old however it is under 120k miles original warranty as it is currently at 97k miles and I have contacted Volkswagen and nothing they could do or helped me. Dealerships want to charge me diagnostic fees which was ridiculous. the dealership scanned the code but did not went further without the additional fee.

Sep 16, 2022

I WAS IN A SIDE IMPACT CRASH WITH THE OTHER VEHICLE GOING APPROXIMATELY 60 MPH. I WAS HIT ON THE DRIVERS SIDE AND NONE OF THE AIRBAGS DEPLOYED. AFTER THE VEHICLE WAS TOWED, MY INSURANCE ADJUSTER OPENED THE DRIVERS SIDE DOOR TO ASSESS THE DAMAGE AND THE AIRBAG THEN DEPLOYED. MY INSURANCE ADJUSTER STATED THAT THE AIRBAG SHOULD HAVE DEPLOYED AND IT MAY HAVE HELPED WITH THE IMPACT.

Aug 16, 2018

Crash: 1

Injuries: 1

I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE IGNITER FOR THE AIR BAGS IS DEFECTIVE AND NEEDS TO BE REPLACED. THE CAR ONLY HAS 35000 MILES ON IT AND THE MECHANIC FELT IT SHOULD BE COVERED UNDER SOME SORT OF WARRANTY.

Aug 02, 2018

+ 21 more complaints for this component

FUEL SYSTEM, GASOLINE

24 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A SUDDEN LOSS ON ENGINE POWER AS THE ELECTRONIC THROTTLE CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED WITH A FRACTURED HIGH PRESSURE FUEL PUMP AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 119,000.

Jul 09, 2014

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE THE DRIVER DROVE AT 65 MPH, THE VEHICLE STALLED. THE ENGINE LIGHT ILLUMINATED WHILE THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL INJECTION PUMP RUPTURED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 92,846.

Apr 11, 2014

2009 VW JETTA SPORTWAGEN TDI WAS BEING OPERATED NORMALLY. PARTIAL POWER LOSS WAS ENCOUNTERED AND DASH INDICATOR LIGHTS BEGAN TO ILLUMINATE. VEHICLE WAS ABLE TO CONTINUE TO NEARBY DESTINATION. WHEN DRIVER ATTEMPTED TO START THE VEHICLE AGAIN IT WOULD NOT START. VEHICLE WAS TOWED TO LOCAL VW DEALERSHIP. DIAGNOSIS WAS COMPLETE FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP). ENTIRE FUEL SYSTEM WAS REPLACED ALONG WITH HPFP. MANUFACTURER PAID FOR ALL REPAIRS. FUEL WAS TESTED AND NO FOREIGN CONTAINMENTS WERE FOUND.

Feb 27, 2014

THE VEHICLE WOULD NOT START. DEALER FOUND FAILURE OF HIGH PRESSURE FUEL PUMP AND METAL FRAGMENTS SUFFUSED THROUGHOUT THE FUEL INJECTION SYSTEM (FUEL LINES, TANK, ETC.). *TR

Jan 25, 2014

VEHICLE ENGINE STOPPED COMPLETELY DEAD AND WAS NEARLY REARENDED . WAS NOT ABLE TO RESTART VEHICLE AND WAS TOWED BACK TO VOLKSWAGEN DEALERSHIP. VOLKSWAGEN TOLD ME THE HIGH PRESSURE FUEL PUMP WAS BAD AND REPAIR WOULD COST $10,000.00 AFTER A FURIOUS ARGUMENT WAS TOLD THEY WOULD FIX IT. THIS PROBLEM HAS HAPPENED TO MANY VEHICLES THAT HAVE NOT REPORTED IT TO NHTSA WHEN ARE YOU GOING TO PUT A STOP TO THIS MAJOR PROBLEM. MAYBE WHEN SOMEONE GETS KILLED *JS

Sep 25, 2013

+ 19 more complaints for this component

SERVICE BRAKES, HYDRAULIC

23 complaints

REAR PASSENGER SIDE BRAKE PAD WORN DOWN TO METAL WHILE REAR DRIVER SIDE HAS 5 MM LEFT ON IT. DEALER INDICATES A FAULTY CALIPER. WOULD NOT EVEN ENTERTAIN THE POSSIBILITY OF A STICKING LEFT PARKING-BRAKE CABLE OR NOT PROPERLY ADJUSTED PARKING CABLE THAT MIGHT NOT BE LETTING THE LEFT REAR CALIPER RELEASE COMPLETELY (CABLE READJUSTMENT IT'S A PAIN SINCE THE REAR HALF OF THE CENTER CONSOLE HAS TO BE DISASSEMBLED TO GET ACCESS TO THE PRIMARY ADJUSTER NUT AND MECHANICS DO NOT LIKE TO MESS WITH IT). DEALER WOULD NOT REPLACE REAR PADS AND ROTORS IF I DID NOT ALSO REPLACE THE CALIPER, EVEN THOUGH SERVICE MANAGER ACKNOWLEDGED THAT DIAGNOSTIC WAS ONLY BASED ON VISUAL INSPECTION AND NOT ON TAKING APART THE REAR BRAKE ASSEMBLY TO PROPERLY INSPECT THE CALIPER. FOR THE AUTO TECHNICIAN TO KNOW IT IS A FAULTY CALIPER (INSTEAD OF STICKING CABLE OR OTHER ISSUE) WITHOUT REMOVING IT FROM THE VEHICLE AND ONLY UPON VISUAL INSPECTION MUST MEAN THAT VW IS AWARE OF THE FAULTY CALIPERS AND KEEPING QUIET ABOUT IT UNTIL THE CUSTOMER WALKS INTO THE DEALERSHIP WITH THE PROBLEM. PREMATURE AND/OR UNEVEN REAR BRAKE PAD WEAR APPEARS TO BE A COMMON ISSUE ON JETTAS, AS HAS BEEN EXTENSIVELY DOCUMENTED ON JETTA OWNERS FORUMS AND WEBSITES. AS INDICATED BY A VW MECHANIC ON AN INTERNET FORUM "VW NEEDS TO DESIGN INTO THE PARKING BRAKE ADJUSTING SCREW INSIDE THE REAR CALIPER PISTON A MORE ROBUST SYSTEM TO SPRING THE REAR CALIPERS PISTON BACK AWAY FROM THE PADS AFTER BRAKE APPLICATION. INTERNAL BRAKE ADJUSTER SCREW SPINS OUT AS THE PISTON TRAVELS OUT WITH WEAR OF THE PADS. PROBLEM IS VW KNOWS THE ADJUSTER SCREWS INTERNAL THREADS DRAG TOO MUCH TO ALLOW THE NATURAL TENDENCY OF THE PISTON O-RINGS TO ROLL BACK THE PISTON TO THE PRE BRAKE APPLICATION USAGE POSITION OF THE BRAKE. I HAVE HAD TO REPLACE SEVERAL CALIPERS TO GET THE CALIPERS THAT RELEASE THE PADS TENSION PROPERLY AFTER BRAKING APPLICATION." *TR

Feb 23, 2012

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTSWAGEN. WHILE THE UNOCCUPIED VEHICLE WAS PARKED WITH THE ENGINE AND EMERGENCY BRAKE ENGAGED, IT ROLLED UNEXPECTEDLY . THE CONTACT WAS ABLE TO ENTER THE VEHICLE, APPLY THE BRAKE PEDAL AND STOP THE VEHICLE FROM MOVING. THE CONTACT DETECTED THE REAR BRAKE CALIPERS WERE STUCK WHICH CAUSED THE EMERGENCY BRAKE CABLE TO DISENGAGE. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Nov 30, 2011

2009 VOLKSWAGEN JETTA REAR BRAKE DEFECT CAUSES UNSAFE DRIVING CONDITIONS. CAR WAS INVOLVED IN AN ACCIDENT (MINOR) WHERE BRAKING WAS SUSPECTED CAUSE AT 9000 MILES. BOUGHT NEW 2009 JETTA. HAVE DRIVEN IT 20,000 MILES. AT BOTH 10,000 MILE CHECK UPS IT WAS DETERMINED THAT THE REAR BRAKES WERE WORN TO DANGEROUS LEVELS. VW REPLACED FIRST SET NOW ARE MAINTAINING THAT THERE IS NO PROBLEM AND 10K IS THE RIGHT MILAGE TO REPLACE BRAKES. CONCERN IS THAT MANY PEOPLE WOUDL NOT EXPECT TO REPLACE BREAKS AT 10K MILES, ESPECIALLY ON THE REAR BRAKES. COULD LEAD TO DANGEROUS STOPPING CONDITION. *TR

Apr 04, 2011

Crash: 1

I AM AN AEROSPACE ENGINEERING CONSULTANT. MY 09 JETTA HAD REAR PASSENGER CALIBER, ROTOR, AND BRAKE LINE REPLACE AT 10,000 MILES FOR EXCESSIVE WEAR. 1ST NOTICED WHEN GOING AROUND CORNERS APPLYING BRAKES A DRAGGING EFFECT WOULD COME FROM REAR PASSENGER BRAKE. DEALER COULD NOT GIVE ANY REASON FOR THIS HAPPENING AND REPLACE ROTOR, CALIPER, AND BRAKE LINE AT 10K. SUMMER TIME WEATHER. CAR EXHIBITED THE SMELL OF HOT BRAKES AND RUBBER SEVERAL TIMES BETWEEN THE NEXT FAILURE. THE NEXT FAILURE OCCURRED AT 34000 MILE. DRIVER SIDE ROTOR WAS SO PITTED AND WARPED FROM EXCESSIVE HEAT DEALER REPLACE ROTOR AND CALIPER AND GAVE NO REASON PROBLEM. SUMMER TIME WEATHER. AT 37080 MILE ON FEB 10 2011 AT 4:30 AM WITH OUTSIDE TEMPERATURE AROUND 20F DEGREES I RELEASED PARKING BRAKE AND STARTED DRIVING TO JOB SITE. THE CAR FELT LIKE IT WAS STRAINING TO ACCELERATE. WITHIN TWO MILES FROM THE HOUSE THE CAR PULLED VIOLENTLY TO LEFT , THE ABS LIGHT CAME ON AND THE CAR STOPPED INTO ONCOMING TRAFFIC AND WOULD NOT MOVE. I SHUT THE ESP SYSTEM OFF CAR STILL WORK NOT MOVE FORWARD. I DROVE IN REVERSE BACK TO HOUSE ABOUT 1.5 MILES. WHEN I LOOKED AT REAR BRAKE ROTOR ON DRIVER SIDE SINCE IT WAS STILL DARK THE ROTOR WAS GLOWING RED LIKE THE BURNER ON ELECTRIC STOVE. SMELL OF BURNING MATERIALS WAS IN THE AIR. CALLED DEALER WHICH IS ANCRIA OF SAN ANTONIO, TX. DAN MINOR THE SERVICE MANAGER THINKS IT WAS THE EMERGENCY BRAKE CABLE SPRING NOT RELEASING BRAKE. CAR WAS DROPPED OF FRIDAY FEB 11TH 2011 AT DEALER. A CASE HAS BEEN OPEN WITH VW ENGINEERING. VW DEALER IS CLUELESS AS TO WHY THIS IS HAPPENING. I SUSPECT THE GOOD GERMAN ENGINEERS ARE TOO PROUD TO SAY WE HAVE A PROBLEM FIX WHAT SEEMS TO BE A WELL DOCUMENTED PROBLEM WITH 09 JETTAS. SOMEONE IS GOING TO GET HURT AND NO ONE IS LISTENING. THANKFULLY THE DEALER HAS BEEN REPLACING THINGS TO DATE.

Feb 12, 2011

AFTER 40,000 MILES OF MOSTLY HIGHWAY DRIVING THE INSIDE PASSENGER SIDE BRAKE PAD IS COMPLETELY USED UP WHILE THE OTHER 7 HAVE MOST OF THE PAD REMAINING. THE DEALER CLAIMS THERE IS NOTHING WRONG WITH THIS, THEY STATED THAT "WHEN THE CAR GOES LIKE THIS, THE REAR BRAKES COME ON" . I HAVE YET TO FIND A SHOP THAT I CAN TRUST TO DO THE REPAIRS NEEDED. *TR

Jan 28, 2011

+ 18 more complaints for this component

ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL

16 complaints

CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT ILLUMINATE AND ENGINE GOES INTO LIMP OR SAFE MODE. HAS HAPPENED TWICE AND DEALER CANNOT FIND PROBLEM. *TR

Oct 23, 2013

CAR STALLED 5 TIMES OVER A TWO DAY PERIOD DUEL TO A FAILURE OF THE FUEL PUMP. DASH BOARD WARNING SAID "ENGINE FAULT WORKSHOP" AND GLOW PLUG WARNING LIGHT CAME ON. OWNER MANUAL SAID TO BRING INTO SHOP SOON. DEALERSHIP FOUND METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM THAT WAS CAUSED BY A FAILED HIGH PRESSURE FUEL PUMP. THE WARNING LIGHTS FIRST CAME ON WHEN THEIR WAS A NEAR EMPTY CONDITION IN THE FUEL TANK. I HAVE HEARD THAT THIS HAS HAPPENED TO OTHERS WHEN FUEL IS LOW. COST FOR REPAIR WOULD HAVE BEEN AROUND $6000, BUT VW WARRANTY COVERED THIS. IF THIS STALL HAD HAPPENED ON THE INTERSTATE IT WOULD HAVE BEEN VERY DANGEROUS. AS IT WAS I HAD A POLICE CAR PUSH ME OUT OF AN INTERSECTION DURING RUSH HOUR TO A SAFE SPOT.

Nov 15, 2012

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE MALFUNCTION ENGINE WARNING LIGHT FLASHED ON THE DASHBOARD AS THE VEHICLE STALLED. THE CONTACT WAS ABLE TO MOVE THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT TOWED THE VEHICLE TO A DEALER. THE DEALER STATED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED DUE TO METAL FLAKES ENTERING THE FUEL SYSTEM WHEN THE FUEL PUMP MALFUNCTIONED. THE FAILURE MILEAGE WAS 115,986. UPDATED 11/14/12*LJ UPDATED 11/15/12

Oct 12, 2012

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WOULD JERK STALL AND NO WARNING LIGHTS WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 15,000. UPDATED 02/15/12*LJ THE DEALER STATED THE STALLING PROBLEM WAS DUE TO NOT LETTING THE GLOW PLUG WARM-UP. UPDATED 02/22/12 UPDATED EVOQ 06/26/12

Jan 05, 2012

VEHICLE ABRUPTLY LOST POWER, NO CONTROL OVER ACCELERATION, HAD TO PULL OFF OF INTERSTATE TO SHOULDER OF ROAD. CAR RESTARTED FINE. TAKING TO VW DEALER FOR EVALUATION. *TR

Dec 17, 2011

+ 11 more complaints for this component

UNKNOWN OR OTHER

15 complaints

The car had an ignition problem. I could not turn the car off using the key. For many years it is had a problem of not always being able to easily start the car with the key. But time time I could not turn the car off without pulling a fuse. Obvious safety issues if a car won't turn off and basically useless vehicle. It had not been inspected by others, but online I found this problem is not uncommon. There where no warning messages of the problem prior to failure. As mentioned before, for years it has been difficult to turn on. First time I could not turn it off.

Sep 07, 2022

WAS TRYING TO GET THE ABS RECALL FIXED TOOK MY VEHICLE INTO THE VW FOR THE RECALL THEY GAVE ME A QUOTE OF 1543.37 TO REPLACE THE ABS MODULE AND SAID IT WASN'T COVERED. SO I CALLED THEIR 1 800 NUMBER AND THEY BASICALLY SAID THE SAME THING. BUT WHEN I READ YOUR REMEDY IT SAYS TO HELP CORRECT THIS DEFECT, YOUR AUTHORIZED VOLKSWAGEN DEALER WILL UPDATE THE ABS CONTROL MODULE SOFTWARE WITH IMPROVED DIAGNOSTIC CAPABILITY TO DETECT INSUFFICIENT PCU GROUND CONNECTION. ABS MODULES WITH INSUFFICIENT GROUND CONNECTIONS WILL BE REPLACED. THE SOFTWARE UPDATE WILL TAKE LESS THAN AN HOUR TO COMPLETE; IF THE ABS MODULE REQUIRES REPLACEMENT, THIS WORK CAN TAKE UP TO A FULL DAY TO COMPLETE. THE RECALL REPAIR WILL BE PERFORMED FOR YOU FREE OF CHARGE. AM I RESPONSIBLE FOR THIS PART SO THAT THEY CAN UPDATE IT PLEASE HELP

May 13, 2021

I PURCHASED A 2009 VW JETTA GLI 4 DOOR CAR AND LESS THAN 1 DAY LATER THE EPC, ABS LIGHTS CAME ON AND MANY OF THE GAUGES WERE NOT WORKING PROPERLY (SPEEDOMETER, FUEL, ETC.) THE SENSORS WERE FIXED AND THE USED DEALERSHIP THAT SOLD ME THE CAR HAS HAD IT OFF AND ON, IN AND OUT OF THE SHOP FIXING THOSE THINGS, SAID THE ABS MODULE NEEDED REPLACED. THE DEALERSHIP SAID IT IS ON THE RECALL FOR REPLACEMENT AND THAT THE LOCAL VW DEALERSHIP WOULD FIX IT FREE OF CHARGE. THE VW DEALERSHIP TOLD MY HUSBAND AND I TODAY THAT THE CODE DIDN'T MATCH TO REPLACE THE ABS MODULE. I LOOKED THE VEHICLE UP IN THE CAMPAIGN FOR THE RECALL BY VIN # AND FOUND IT. THIS HAS BEEN AN ISSUE SINCE DAY 1. IT IS NOT SAFE AS THE CAR HAS DECELERATED IN FREEWAY TRAFFIC, BRAKES FAILING AND NOT WORKING PROPERLY IN TRAFFIC AND IS GOING TO CAUSE AN ACCIDENT. MY HUSBAND AND I ARE NURSES AND WE TAKE SAFETY OF OURSELVES, FAMILIES, AND OTHERS VERY SERIOUSLY. WE WOULD APPRECIATE ANY INFORMATION AND/OR HELP YOU CAN PROVIDE US. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Sep 11, 2020

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. ENGINE LOCK AND HOUSING CYLINDER MALFUNCTION IS REGULARLY PREVENTING KEY FROM TURNING OFF THE IGNITION.

Sep 05, 2020

THE DRIVER'S SIDE REAR DOOR LOCK DOES NOT WORK. IT DOESN'T WORK MANUALLY OR WITH THE KEY FOB. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS IF SOMETHING WERE TO HAPPEN AND THEY CANNOT EXIT THE VEHICLE FROM THE REAR. ALSO, THE INABILITY TO LOCK THE REAR DOOR IS ANOTHER SAFETY ISSUE. I HAVE NOTICED SEVERAL COMPLAINTS ABOUT THE SAME PROBLEM. DOES IT TAKE AN ACTUAL VEHICLE FATALITY FOR THIS PROBLEM TO BE DEALT WITH?

Dec 07, 2019

+ 10 more complaints for this component

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

15 complaints

THE CAR DISABLES THE ABS WHILE DRIVING, AND THE ABS, BRAKE AND ELECTRONIC STABILITY CONTROL INDICATORS ARE LIT SIMULTANEOUSLY, WHILE THE CAR DINGS. QUITE DISTRACTING. A LITTLE RESEARCH SHOWS COMPLAINTS FOR THE SAME BEHAVIOR SINCE JUST OCT. 30, 2019: NHTSA ID NUMBER: 11277060 NHTSA ID NUMBER: 11288718 NHTSA ID NUMBER: 11283008 NHTSA ID NUMBER: 11279604 THERE IS A RECALL WHICH WAS CONSIDERED CLOSED FOR MY VEHICLE FOR THIS ISSUE: 16V913000 DEALERSHIP HAS ALSO QUOTED ABOUT $1500 TO REPLACE THE ABS MODULE, BECAUSE THE CURRENT MODULE CANNOT BE UPDATED. SEEMS LIKE THERE ARE LOTS OF BAD MODULES THAT CANNOT BE UPDATED. THIS IS A HAZARD CONDITION; ESPECIALLY HERE IN MICHIGAN.

Dec 15, 2019

ABS, ESC INDICATOR LIGHTS CAME ON DRIVING AT HIGHWAY SPEED, AND WITH BRAKE INDICATOR FLASHING AND AUDIBLE SOUND. DIAGNOSED AT CAPISTRANO VW AS FAILURE OF ABS CONTROL MODULE. REPAIR DECLINED DUE TO $2,500 COST, BUT THE CIRCUMSTANCES INDICATE THIS SHOULD BE COVERED IN SAFETY RECALL 45F2, NHTSA CAMPAIGN 16V913 (ALTHOUGH VIN NOT INDICATED AS PART OF RECALL ACCORDING TO NHTSA RECORDS). WILL FOLLOW UP WITH DEALERSHIP. NHTSA SHOULD NOTE OTHER SIMILAR COMPLAINTS TO CAUSE MANUFACTURER TO EXPAND NUMBER OF AFFECTED VEHICLES. VW'S RESPONSE APPEARS TO BE INADEQUATE SO FAR.

May 29, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START BECAUSE THE BATTERY WAS DEAD. THE VEHICLE WAS JUMPSTARTED AND SEVEN WARNING INDICATORS ILLUMINATED INCLUDING THE CHECK ENGINE, ABS, ESP, AND POWER STEERING INDICATORS. THE VEHICLE STARTED AFTER THE JUMPSTART AND WAS TAKEN TO CIOCCA VOLKSWAGEN OF ALLENTOWN (1345 LEHIGH ST, ALLENTOWN, PA 18103) WHERE IT WAS DIAGNOSED THAT A NEW ABS MODULE, PUMP, AND IGNITION SWITCH WERE NEEDED. THE CONTACT ALSO RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

May 15, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN ATTEMPTING TO DRIVE THE VEHICLE, THE BRAKE, ABS, AND TRACTION WARNING INDICATORS ILLUMINATED. A BEEPING SOUND WAS ALSO HEARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS LATER TAKEN TO WINN VOLKSWAGEN WOODLAND HILLS (LOCATED AT 21141 VENTURA BLVD, WOODLAND HILLS, CA 91364, (818) 884-4444) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, IT DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Mar 06, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING, ALL THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED WITH A BEEPING NOISE. THE VEHICLE WAS TAKEN TO CAROLINA VOLKSWAGEN (7800 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 537-2336) WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) BUT COULD NOT COMPLETE THE RECALL DUE TO THE MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

Oct 30, 2018

+ 10 more complaints for this component

ENGINE,FUEL/PROPULSION SYSTEM

13 complaints

WHILE DRIVING AT HIGHWAY SPEEDS OF 65MPH, INSTRUMENT CLUSTER INDICATED STOP! OIL PRESSURE ENGINE OFF! AND CAR WENT INTO LIMP. WAS ABLE TO MAINTAIN CONTROL OF VEHICLE AND PULLED OVER TO SIDE OF EXIT. VEHICLE HAD TO BE TOWED FROM HIGHWAY TO REPAIR SHOP. DIAGNOSED TO BE A FAILURE IN THE HEX DRIVE BIT FROM THE BALANCE SHAFT MODULE TO THE OIL PUMP. ALSO CAUSED TURBOCHARGER FAILURE DUE TO LACK OF OIL FLOW. CAR HAS BEEN MAINTAINED TO REQUIRED SCHEDULE AND HAD NO PRIOR INDICATIONS OF IMMINENT FAILURE.

Apr 08, 2021

ENGINE FIRE IN MOTION ON THE HIGHWAY CAUSE UNKNOWN.

Mar 03, 2016

Fire: 1

WE HAVE BEEN HAVING AN ISSUE WITH THE ENGINE STALLING OUT WHILE DRIVING. IT STARTED WITH THE EPC LIGHT COMING ON SEVERAL MONTHS AGO, BUT THE LIGHT DOES NOT STAY ON AND THERE HAS BEEN NO CONSISTENCY TO THE OCCURRENCES. HOWEVER, NOW, THE CAR WILL STAY RUNNING FOR LONG AND STALLS OUT SHORTLY AFTER STARTING. THE EPC COMES ON SOMETIMES, BUT NOT EVERY TIME THAT IS STALLS OUT. TODAY I TOOK THE CAR FOR A DRIVE AROUND THE BLOCK, AS SOON AS I GOT IT BACK HOME, IT STALLED OUT. FROM THAT POINT ON THE CAR WOULD NOT STAY RUNNING FOR MORE THAN 15 SECONDS.

Feb 21, 2016

STOPPED AND LEFT THE LINE AT A GREEN LIGHT WHEN OUR 2009 JETTA TDI SPUTTERED AND STOPPED IN THE MIDDLE OF A BUSY INTERSECTION. WAS ABLE TO GET THE VEHICLE TOWED TO A LOCAL VW DEALERSHIP AND GIVEN AN INVOICE FOR $5500 FOR THE HIGH PRESSURE PUMP, WHICH IS IDENTIFIED A KNOWN ISSUE BY VW UNDER A SELF-IMPOSED EXTENDED WARRANTY BUT NEVER UNDER A RECALL. AS I WAS TOLD BY VW CUSTOMER SERVICE, SINCE THERE WAS NEVER A CATASTROPHIC ISSUE TO OUR VEHICLE PRIOR TO 120K MILES, INSTEAD AT 124K MILES, THE SAFETY ITEMS WERE NOT IDENTIFIED AND CORRECTED.

Aug 26, 2015

VEHICLE ENGINE SHUT OFF DURING TRAVEL, DUE TO FUEL FILTER BEING CLOGGED BY METAL DEBRIS. THE HIGH PRESSURE INJECTION PUMP FAILED EFFECTIVELY ENDING THE LIFE OF THE ENGINE. THE WELDS ON THE HIGH PRESSURE INJECTION PUMP HAD DETERIORATED, RESULTING METAL DEBRIS TO CIRCULATE THROUGH COMPLETE INJECTION SYSTEM. AFTER MULTIPLE FAILED ATTEMPTS TO FLUSH OUT THE INJECTION SYSTEM IT WAS DECIDED THAT THE BEST COURSE OF ACTION WAS TO REPLACE THE ENGINE IF A REPLACEMENT COULD BE FOUND. A REPLACEMENT WAS FOUND AND THE CURRENT ENGINE INSTALLED HAS THE SAME HIGH PRESSURE INJECTION PUMP, AS A REPLACEMENT PART IS NOT AVAILABLE TO INDEPENDENT SHOPS, ONLY TO DEALERSHIPS. COST OF REPLACING ENGINE - $8,500.00. *TR

Mar 24, 2015

+ 8 more complaints for this component

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

13 complaints

FUSE BOX IN ENGINE COMPARTMENT MELTED. THE LOCATION IS WHERE THE RIGHT SIT HEADLIGHT FUSE IS. RF HEADLIGHT AND TURN SIGNAL DO NOT WORK. I LOOKED THE PROBLEM UP AND FOUND THAT THERE ARE MANY OTHER PEOPLE THAT HAVE SAME TYPE VEHICLE WITH THIS SAME PROBLEM.

Feb 12, 2018

FEB 2014 HEADLIGHTS AND BRAKELIGHTS WERE OUT...FUSE PLATE AND PLUG WAS REPLACE AT DEALERSHIP . NO CHARGE. SINCE THEN I CONSTANLY HAD TO REPLACE HEADLIGHTS AND BRAKE LIGHT BULBS. NOVEMBER 2016..HEADLIGHTS AND BRAKE LIGHT WONT COME ON EVEN WOTH BULBS CHANGE.TOOK TO DEALERSHIP..STATES I NEED NEW FUSE BOX..CALL VW CUSTOMER CARE..I HAVE TO PAY OUT OF POCKET...THIS LIGHTING ISSUE BEEN A NUISANCE FOR TWO YEARS.

Nov 15, 2016

I'VE HAD TO REPLACE THE LOW BEAM HEADLIGHTS 3 TIMES WITHIN 18 MONTHS AND NOW BOTH LOW BEAM HEADLIGHTS DO NOT WORK EVEN AFTER REPLACING THE BULBS. VW HAS HAD RECALLS ON OTHER VEHICLES FOR A SIMILAR PROBLEM BUT THIS MAKE AND MODEL WAS NOT INCLUDED IN PREVIOUS RECALLS. PERHAPS THE SCOPE OF THE PROBLEM IS WIDER THAN ORIGINALLY THOUGHT.

Nov 21, 2015

I STARTED MY VEHICLE WHEN I GOT A LIGHT BULB FAILURE LIGHT ON MY DASH, AFTER INVESTIGATING ALL AFFECTED BULBS WHICH WERE ALL ON THE RIGHT SIDE OF THE VEHICLE I LOOKED AT THE FUSES. COME TO FIND OUT THERE ARE TWO SPOTS IN THE FUSE BOX THAT ARE 30 AMPS AND WERE MELTED BUT NOT BLOWN. THE FUSE BOX ITSELF HAS BEEN MELTED AS WELL. I REPLACED THE FUSES AND ABOUT ONE YEAR LATER IT HAPPENED AGAIN. I JIGGLED THE FUSES THAT WERE MELTED AND THE LIGHTS STARTED TO WORK AGAIN. *TR

Jul 18, 2014

EVERY LIGHT ON THE PASSENGER SIDE OF THE VEHICLE STOPPED WORKING. AT FIRST THIS WAS INTERMITTENT BUT BECAME PERMANENT. I FOUND THE PROBLEM TO BE MELTED FUSE (F16) IN THE ENGINE COMPARTMENT. *TR

May 06, 2014

+ 8 more complaints for this component

FUEL SYSTEM, DIESEL,FUEL/PROPULSION SYSTEM

13 complaints

DRIVING AT APPROXIMATELY 65 MPH ON THE INTERSTATE ON THURSDAY MARCH 27, 2014, THE CAR BEGAN TO FLASH THE "GLOW PLUG" WARNING LIGHT ALONG WITH A MESSAGE "ENGINE FAULT WORKSHOP". AT THIS POINT IN TIME THE CAR WOULD ONLY DO ABOUT 50 MPH ON THE INTERSTATE FOR ABOUT 2 MORE MILES UNTIL I FOUND A SAFE LOCATION TO PULL OFF THE INTERSTATE. THE CARS ENGINE STALLED AS I WAS MAKING MY WAY OFF THE ROAD. I WAS UNABLE TO GET THE CAR TO START AGAIN. THE CAR WAS TOWED THE SAME DAY TO A LOCAL GARAGE OF MY CHOICE. THE TECHNICIANS TOOK FIVE DAYS TO DIAGNOSE THE PROBLEM, WHICH WAS DETERMINED TO BE A FAILED HIGH PRESSURE FUEL PUMP. I WAS TOLD THE ENTIRE FUEL SYSTEM MUST BE REPLACED IN ORDER FOR THE CAR TO RUN PROPERLY, DUE TO THE FACT THAT THE ENTIRE FUEL SYSTEM GETS CONTAMINATED WITH TINY METAL SHAVINGS WHEN THE PUMP FAILS, THE COST WAS ESTIMATED AT $8000-$10000 FROM A LOCAL VW DEALER. I CALLED THE DEALER AND EXPLAINED THE PROBLEM, THEY TOLD ME THEY ARE AWARE OF THIS ISSUE ON SOME MODELS BUT THERE ARE CURRENTLY NO RECALLS, SO NOTHING WOULD BE COVERED UNDER A WARRANTY. I AM NOT HAVING THE CAR FIXED DUE TO THE FACT THAT I DON'T HAVE THAT KIND OF MONEY AND THE CAR ITSELF IS ONLY VALUED AT AROUND $14000. MY CHOICES ARE TO LET THE BANK REPO MY CAR AND RUIN MY PERFECT CREDIT THAT I HAVE BEEN BUILDING FOR 15 YEARS, OR KEEP PAYING THE $350 A MONTH FOR A CAR THAT DOESN'T RUN FOR THE NEXT 4 YEARS. IT IS A CRIME THAT VW IS AWARE OF THIS BUT ARE CONTINUING TO ROB US UNFORTUNATE PEOPLE THAT OWN THESE CARS BECAUSE THEY WILL NOT ISSUE A RECALL OR COVER REPAIR BILLS. THANK YOU FOR YOUR TIME ON THIS SUBJECT. *TR

Apr 03, 2014

WAS DRIVING ALONG AND CAR LOST POWER, ENGINE QUIT AND WOULD NOT RESTART. HAD CAR TOWED TO DEALER WHERE THEY DIAGNOSED THE PROBLEM AS A HIGH PRESSURE FUEL PUMP FAILURE. ALL INJECTORS, FUEL LINES, AND ASSOCIATED PARTS TO BE REPLACED. TANK HAS TO BE DRAINED AND FLUSHED. DEALER SAID VOLKSWAGON WOULD COVER ALL COSTS RELEATED TO REPAIR! *TR

Apr 20, 2013

DIESEL FUEL PUMP FAILURE WHICH CLOGGED FUEL FITTER AND INJECTION SYSTEM WHICH IN TURN CAUSED ENGINE TO CUT OUT. *TR

Feb 12, 2013

CAR APPEARED TO BE SLUGGISH AS I WAS DRIVING BACK TO THE OFFICE FROM LUNCH. AS I APPROACH THE LAST MAJOR INTERSECTION BEFORE GETTING ON THE HIGHWAY, THE CAR STARTED TO MAKE A VERY LOUD TICKING/KNOCK SOUND THAT WAS REV DEPENDENT. AS I ACCELERATED ON THE HIGHWAY TWO FAULTS CAME UP ON THE INSTRUMENT CLUSTER. THEY WERE A FLASHING GLOW PLUG LIGHT AND THE PHRASE ENGINE FAULT WORKSHOP. I WAS JUST REACHING THE SPEED LIMIT AT THIS TIME BUT POWER BEGAN TO FADE (IN HEAVY TRAFFIC, LUCKILY I HAD NOT YET MOVED INTO OTHER LANES). I MANAGED TO DRIVE AT 40 TO 45 MPH TO THE NEXT EXIT AND SAFELY PARKED THE CAR. THE CAR WAS TOWED TO THE LOCAL VW DEALER WHO NOTED THAT THE HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED AND TAKEN OUT THE ENTIRE FUEL SYSTEM (THE CAR IS DIESEL POWERED). THE DIESEL FUEL IN THE TANK WAS TESTED AND CAME BACK UNCONTAMINATED. IT HAD BEEN 54 MILES SINCE MY LAST FILL UP ON 2/2/2013. *TR

Feb 05, 2013

THIS CAR IS A VW JETTA TDI (TURBODIESEL). DRIVING ON I-96 BETWEEN LANSING AND BRIGHTON THE JETTA BEGAN TO RUN ROUGHLY WITH A LOSS OF POWER. THE TRAFFIC WAS VERY SLOW DUE TO A SNOWSTORM, SO I WAS ABLE TO CONTINUE DRIVING. THE CAR RAN INCREASINGLY ROUGH AND EVENTUALLY STOPPED. THE CAR WAS TOWED TO MY LOCAL DEALERSHIP, GERMAIN VW IN ANN ARBOR. THE REPORT WAS FUEL SYSTEM FAILURE DUE TO THE HPFP BREAKING APART. THE ENTIRE FUEL SYSTEM WILL NEED TO BE REPLACED AND THE FUEL TANK FULLY CLEANED OF METAL FRAGMENTS. *TR

Feb 01, 2013

+ 8 more complaints for this component

VEHICLE SPEED CONTROL

10 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED AND DEPRESSING THE ACCELERATOR PEDAL, THE SPEED REDUCED AND THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE REOCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE BODY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Feb 01, 2017

AS I WAS TRAVELING FROM FT COLLINS BACK TO DENVER ON THE I25 FREEWAY GOING APPROXIMATELY 65 MPH WHEN MY CAR SUDDENLY LOST POWER. WHEN I PRESSED ON THE GAS PEDAL ALL I HEARD WAS THE ENGINE REVVING BUT NO POWER. I WAS ABLE TO MOVE MY CAR SAFELY TO THE SHOULDER OF THE FREEWAY BY SHEER LUCK OF THE TIME OF DAY THIS HAPPENED AND THEN PROMPTLY CALLED A TOWING COMPANY. *JS

Jul 08, 2014

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THEY WERE ATTEMPTING TO PARK THE VEHICLE AND WHEN SHE APPLIED THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE UNTIL SHE CRASHED INTO THE FRONT OF A GLASS BUILDING. THERE WERE NO INJURIES, A POLICE REPORT WAS FILED. THE CONTACT ALSO STATED THAT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER TO DETERMINE WHAT CAUSED THE FAILURE AND THE DEALER STATED THEY COULD NOT FIND ANY ERROR CODES. THE FAILURE AND CURRENT MILEAGE WAS 29,000. UPDATED 10/12/11

Jun 13, 2011

Crash: 1

[XXX] VOLKSWAGEN JETTA SPORTY WAGON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jun 08, 2011

Crash: 1

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI.(NA) THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND MERGING INTO TRAFFIC, THE VEHICLE STALLED SUDDENLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11 AND THE CURRENT MILEAGE WAS 30,000.

Feb 14, 2011

+ 5 more complaints for this component

SERVICE BRAKES, HYDRAULIC,ELECTRONIC STABILITY CONTROL (ESC)

9 complaints

The contact owns a 2009 Volkswagen Jetta. The contact stated that ABS and the ESC warning lights illuminated intermittently. The contact became aware that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced; however, the dealer informed the contact that the manufacturer had denied the recall repair coverage due to lack of communication between the computer and the ABS module. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was approximately 157,000. Parts distribution disconnect.

Nov 27, 2024

The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC)) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning chime was activated, and the warning light had illuminated on the instrument panel along with several other unknown warning lights. The dealer was contacted, and the vehicle was taken to be diagnosed. The contact was informed that the ABS module needed to be replaced. The contact stated that the dealer attempted to charge for the ABS module replacement despite the recall campaign stating that the ABS module should be replaced. The dealer stated that because the ABS had not experienced a failure, there would be a cost out-of-pocket to replace the ABS module. The manufacturer was not made aware of the issue. The failure mileage was 115,000. Parts distribution disconnect.

Jul 16, 2024

The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) which was associated with the VIN. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) by updating the ABS control module software; however, the failure recurred. The dealer informed the contact that the ABS module required replacement but that the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000.

Mar 25, 2024

The contact’s daughter owns a 2009 Volkswagen Jetta. The contact stated that on several occasions while her daughter was driving at undisclosed speeds, several unknown warning lights intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS had failed and needed to be replaced. The contact was informed that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was then taken to the dealer where it was diagnosed that the ABS control module software needed to be updated and the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be responsible for the cost of the repair. No additional assistance was provided. The failure mileage was approximately 228,255.

Oct 17, 2023

The contact owns a 2009 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the ABS warning light, EPC warning light, and power steering warning light illuminated. The contact mentioned that the EPC warning light and power steering warning lights illuminated intermittently; however, the ABS warning light remained illuminated. Additionally, the transmission failed to shift as needed, and the speedometer failed to function properly. The vehicle was taken to an independent mechanic, who informed the contact that the ABS module needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was towed to the dealer, who informed the contact that they were unable to diagnose the vehicle due to other warning lights being illuminated, not just the ABS warning light. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000.

Sep 14, 2023

+ 4 more complaints for this component

STEERING

7 complaints

About 5-6 times my steering locked up as I was mid turn but thankfully only for a second or two but a few of those times I was traveling at a high rate of speed on the highway in the center lane with cars on either side of me. Another time I was turning onto the highway and trying to beat the long line of cars that just got a green light and as I was mid turn my steering locked up and I fishtailed into the center lane almost into oncoming traffic. Had I been a more inexperienced driver neither of those times would have ended well.

Mar 27, 2022

this is the third time i've had issues with the power steering briefly failing on this car. The first time, several years ago, it was related to the ABS recall, and it was replaced. It also failed when the alternator was going bad. Now the steering light flashes, it makes a beeping sound and the power steering fails briefly. It's not showing codes. I see from reading the vw TDI forums that this is fairly common problem. It's very frightening and I think there needs to be some kind of backup system on these cars so that the steering doesn't fail, potentially causing a lethal accident, whenever some related sensor goes out. Shouldn't they be completely separate ? Thank you

Aug 28, 2021

THE STEERING WHEEL AND IGNITION HAS LOCKED UP AND I CANNOT START MY VEHICLE , THIS HAPPENED WHILE MY VEHICLE WAS PARKED

Mar 26, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING IN REVERSE AT APPROXIMATELY 2 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. AFTER WAITING A FEW HOURS, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CONTROL MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Nov 30, 2015

THIS IS A 2009 VW JETTA, TDI PURCHASED NEW. DRIVING AT APPROXIMATELY 65 MPH, THE POWER STEERING LIGHT CAME ON AND THE VEHICLE, IMMEDIATELY HAD NO FUNCTIONING POWER STEERING. STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. VEHICLE HAD TO BE TOWED IN. SERVICE REPLACED SEVERAL PARTS AMONG THEM STEERING ASSEMBLY AND HARNESS (PART NO.'S 1K1-423-055MX AND 1K1-971-111AJ RESPECTIVELY). *TR

Apr 30, 2013

+ 2 more complaints for this component

STEERING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

7 complaints

I WAS DRIVING AT APPROXIMATELY 45 MPH WHEN A DEER CAME INTO THE ROAD FROM THE RIGHT SIDE. I SEEN THE DEER AND SHOULD HAVE HAD PLENTY OF TIME TO MISS IT AND COME TO A STOP. I REMOVED THE CAR FROM 5TH GEAR WHILE USING BOTH THE CLUTCH AND BRAKE PADS. ONCE I APPLIED SIGNIFICANT PRESSURE TO THE BRAKES THE COMPLETELY LOCKED UP, AS DID THE STEERING WHEEL. MY CAR COLLIDED WITH THE DEER AND SUBSEQUENTLY TRAVELED OFF THE RIGHT SIDE OF THE ROAD IN A SPIN, STOPPING APPROXIMATELY 40 FEET DOWN AN EMBANKMENT. SINCE THEN I HAVE HAD NO LUCK KEEPING THE VEHICLE RUNNING. I HAVE HAD THE ALTERNATOR, PLUGS AND COIL PACKS, STARTER, AND IGNITION CHANGED WITH NO REMEDY. THE VEHICLE WILL NOT START.

Sep 12, 2020

Crash: 1

ABS MODULE RECALL FOR 2009 VOLKSWAGEN MODELS AFFECTED NEEDS TO BE REVISED, FOR THERE ARE LOTS OF CARS THAT SUFFER FROM ABS MODULES FAILING WHILE THEY ARE DRIVING. SOME CARS WHICH ARE ILLEGIBLE ARE LEFT UNFIXED BY VOLKSWAGEN BECAUSE THEY DO NOT FIT THE SPECIFIC DETAILS OF THE RECALL. THE COMPANY SHIPPED CARS OUT WITH FAULTY ABS MODULES AND REFUSE TO FIX IT AND THOSE CARS ARE HAZARDOUS ON THE ROAD. MY VEHICLE, FOR EXAMPLE, HAS ABS MODULE WORKING INTERMITTENTLY WHILE IT SHOULD BE STAYING ON. DURING A DIAGNOSIS THE ECU SENSES NO COMMUNICATION BETWEEN IT AND THE ABS MODULE, WHICH IS A HAZARD KNOWING MY ABS WILL NOT ALWAYS FUNCTION WHEN I NEED IT TO STOP QUICKER IN RESPONSE TO THE MANY OBSTACLES ON THE ROAD. THE FAULTY ABS SENSOR MESSED WITH MY STEERING AND GAUGES. THE GAUGES DO NOT PRESENT REAL TIME CALCULATIONS AND THE STEERING ASSIST HAS COMPLETELY SHUT DOWN DUE TO ABS BEING UNRESPONSIVE.

Jun 15, 2019

MY ABS LIGHT CAME ON AND THEN MY RED BRAKE LIGHT CAME ON, A FEW DAYS LATER MY EPC LIGHT CAME ON. ABOUT A WEEK AFTER THAT THAT MY SPEEDOMETER STOPPED WORKING AND I NOTICED THAT THE MILEAGE HAD STOPPED COUNTING. I TOOK IT TO NAPLETON'S VOLKSWAGEN SERVICE DEPARTMENT IN ORLANDO AND (SHORT VERSION) RECEIVED A QUOTE TO DO THE WORK OF OVER $1700 TO FIX THE ABS BEFORE THEY COULD EVEN TELL ME IF THERE WAS A PROBLEM WITH THE ABS AS THEY COULD NOT UPLOAD THE SOFTWARE FOR THE RECALL..THE PROBLEM WAS DIRECTLY RELATED TO THE ABS MODULE..WHICH IN MY PAPERWORK IS DESCRIBED IN THE RECALL INFORMATION. I HAVE TOLD THEM NOT TO FIX MY CAR AS I BELIEVE THIS IS INCORRECT (MOST OF THE WORK THEY QUOTED I BELIEVE IS INCORRECT) AND WILL BE TAKING IT TO A MECHANIC I TRUST. IT ALSO OPENS THE DOOR FOR FRAUD AS IF I ALLOWED THEM TO DO THE WORK AND THEN "FIX" THE RECALL THAT WOULD SEEM LIKE THEY WOULD BE CHARGING ME AND VOLKSWAGEN FOR THE WORK. THEY ALSO ARE CHARGING ME FOR DIAGNOSTIC ON THE ABS BUT PER THEIR OWN WORDS THEY HAVEN'T BEEN ABLE TO DO THE DIAGNOSTIC. MY CAR ACTUALLY RUNS FINE, HOWEVER WITHOUT THE SPEEDOMETER AND HAVING THE BRAKE LIGHTS ON IT FEELS VERY UNSAFE. THE PROBLEM STARTED 2 WEEKS AGO JULY 23, 2018 AND I BROUGHT IT TO SERVICE DEALER YESTERDAY

Aug 03, 2018

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS HIGHWAY SPEEDS, THE ABS AND ESC WARNING INDICATORS SUDDENLY ILLUMINATED AND THE STEERING WHEEL BECAME HARDER TO TURN. IN ADDITION, THE SPEED SUDDENLY DECREASED. THE VEHICLE WAS TAKEN TO LITHIA VOLKSWAGEN IN RENO, NV WHERE IT WAS DIAGNOSED THAT THE ABS MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, ELECTRONIC STABILITY CONTROL); HOWEVER, SINCE THE DIAGNOSTIC CODES WERE NOT OBTAINED FROM THE MODULE, THE MODULE WOULD NOT BE REPLACED PER THE RECALL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100,000.

Oct 13, 2017

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE DRIVING AT 25-35 MPH, THE ETC, THE ABS, TRACTION CONTROL, THE FUEL GAUGE, AND THE BRAKE WARNING LIGHTS ALL ILLUMINATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND THE BRAKE SEIZED AND THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO DAY AUDI LOCATED AT: 1580 GOLDEN MILE HWY, MONROEVILLE, PA 15146, (724) 327-4900, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

Oct 02, 2017

+ 2 more complaints for this component

SEAT BELTS

7 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE RETRACTORS FOR THE REAR DRIVER AND PASSENGER SEAT BELTS FAILED TO PROPERLY EXTEND TO ACCOMMODATE ADULT PASSENGERS. THE VEHICLE WAS TAKEN TO AUTOBARN VOLKSWAGEN OF MT. PROSPECT (333 WEST RAND ROAD, MT PROSPECT, ILLINOIS 60056, (847) 392-6300) WHERE THE SEATS BELTS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.

Jun 07, 2018

WHEN GETTING MY DAUGHTER OUT OF HER BOOSTER SEAT IN OUR SPORTWAGEN TDI, THE REAR SEAT BELT STOPPED RETRACTING. I PLAYED AROUND TO GET IT TO RETRACT, BUT IT STILL WOULDN'T, SO NOW THE BELT IS TOTALLY USELESS AS IT IS TOO LOOSE ON MY DAUGHTER AND THERE IS NO GUARANTEE IT WILL EVEN WORK IN THE EVENT OF A CRASH. I TOOK THE CAR TO THE DEALER TODAY, AND THEY CONFIRMED THAT THERE IS SOMETHING WRONG WITH THE RETRACTING MECHANISM IN THE BELT AND IT MUST BE REPLACED. HE ALSO COULD TELL THAT THE DEFECT WASN'T CAUSED BY A CHILD JAMMING SOMETHING INTO THE BELT AS IT IS IN A PART OF THE MECHANISM THAT IS COMPLETELY SEALED AND CAN'T BE ACCESSED WITHOUT REMOVING BODY PANELS. WHILE I'M THANKFUL THIS HAPPENED WHEN PARKED, I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED TO MY DAUGHTER IN THE EVENT OF A CRASH WITH A DEFECTIVE BELT. I UNDERSTAND THAT THE SAFETY EQUIPMENT IN A CAR MIGHT NEED TO BE REPLACED IN THE EVENT OF A COLLISION, BUT THE SEAT BELT SHOULD BE THE ONE PIECE OF EQUIPMENT IN ANY CAR THAT SHOULD NOT JUST RANDOMLY BREAK WHEN THE CAR HAS NEVER BEEN INVOLVED IN ANY INCIDENT.

Sep 05, 2015

THE REAR SEAT BELTS ON THE LEFT AND RIGHT SIDE NO LONGER FUNCTION. THEY WILL NOT RETRACT OR EXTEND AND ARE LOCKED UP. THEY ARE NOW UNUSABLE. *TR

Sep 08, 2014

I AM NOT REPORTING A TYPE OF IMPACT / INCIDENT. WHAT I AM REPORTING IS A COMPLAINT / CONCERN ABOUT A MANUFACTURER (VOLKSWAGEN) DENYING A CLAIM I HAVE PRESENTED TO THEM FOR REPAIR / REPLACEMENT OF A REAR SAFETY BELT. I RECENTLY PURCHASED THE VW JETTA SPORTWAGEN AND BROUGHT IT IMMEDIATELY TO A VW FRANCHISE DEALER FOR REPAIRS TO THE SEATBELT (THE CAR IS 4 YEARS OLD, SO IT WAS MY ASSUMPTION THAT THE MANUFACTURER WOULD REPAIR OR REPLACE THE SAFETY CONCERN AT NO COST TO ME). I HAVE TWO YOUNG CHILDREN, SO THE VEHICLE IS NOT EVEN LEGAL FOR ME TO DRIVE IN ITS CURRENT CONDITION. VW HAS ONLY STATED THAT THE CAR IS OUTSIDE THE "STANDARD FACTORY WARRANTY" AND REFUSES TO TAKE ANY RESPONSIBILITY FOR THE SAFETY CONCERN. THEY HAVE FURTHER GIVEN ABSOLUTELY NO DIAGNOSIS TO THE PROBLEM. I AM DUMBFOUNDED THAT A MANUFACTURER CAN REFUSE TO PAY FOR A SAFETY BELT ON A 4 YEAR OLD VEHICLE. PLEASE LET ME KNOW IF THE NHTSA CAN ASSIST. *TR

Nov 05, 2013

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE SEAT BELT RETRACTION SYSTEM FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 148,212.

Aug 15, 2013

+ 2 more complaints for this component

FUEL SYSTEM, DIESEL,ENGINE

7 complaints

WIFE WENT OUTSIDE TO START HER TDI AND AFTER SITTING AND MAKING NO PROGRESS IN WARMING AND SMELLING A LOT OF UN-BURNT DIESEL SHE DECIDED TO SHUT IT OFF. AFTER SHE CAME INSIDE AND TOLD ME IT WAS NOT WARMING UP AND IT SEEMED TO BE RUNNING OUT OF FUEL VERY QUICKLY I WENT OUTSIDE TO CHECK IT OUT. I COULD SEE THAT DIESEL HAD LEAKED ONTO THE GROUND, SO I OPENED THE HOOD AND FUEL WAS DRIPPING FROM THE ENGINE MOUNTED FUEL PUMP. I LEFT IT OVERNIGHT AT THIS POINT TO MAKE SURE NO FIRES WHERE STARTED. THE NEXT MORNING I TOOK IT APART TO FIND OUT WHAT THE SOURCE OF THE LEAK AND AFTER REMOVING THE PUMP, ASSOCIATED ELECTRICAL, AND RUBBER LINES I SAW THE END OF THE PUMP HAD POPPED OUT OF ITS CRIMPED ALUMINUM CASE. THIS WAS ALLOWING DIESEL TO LEAK PAST THE RUNNING ELECTRIC PUMP AND ONTO THE RUNNING ENGINE WHICH AT THE POINT OF TURNING IT OFF HAD COVERED THE ENTIRE SERPENTINE SIDE OF THE ENGINE COMPLETELY IN FUEL. IT WAS A BOSCH PART #1K0 906 098A WE HAVE CONTACTED VW ABOUT THIS AND THEY OFFERED NO ASSISTANCE IN EITHER OFFERING TO INVESTIGATE THE LEAK OR EXPEDITING THE BUYBACK PROCESS TO REMOVE THIS VEHICLE FROM THE ROADS AND MY DRIVEWAY KNOWING THAT IT LEAKED FUEL. VW DID ACKNOWLEDGE A PRIOR RECALL ON A RUBBER FUEL SUPPLY LINE HAD BEEN PERFORMED BEFORE THE CAR WAS PURCHASED. *TR

Dec 20, 2016

THE CAR WAS RUNNING FINE UP TO THE TIME IT QUIT. IT STALLED IN A PUDDLE AFTER 7 DAYS OF RAIN SO I ASSUMED IT HAD GOTTEN WATER IN THE SYSTEM SOMEHOW. I HAD IT TOWED TO MY LOCAL MECHANIC. HE IN TURN CALLED THE DEALER WHO SAID THEY WERE UNABLE TO SELL HIM THE PARTS FOR THE REPAIR AND THAT I NEEDED TO HAVE IT TOWED TO THEM. I HAVE SINCE BEEN TOLD THE REPAIR WORK WILL BE BETWEEN 8 AND 10 THOUSAND DOLLARS TO REPLACE THE DIESEL FUEL SYSTEM! I TOLD THEM TO HOLD OFF SO THAT I CAN WAY MY OPTIONS. I HAVE SINCE VERIFIED THAT INDEED THE HIGH PRESSURE FUEL PUMP HAD DISINTEGRATED AND DESTROYED THE FUEL SYSTEM. *TR

Oct 20, 2014

2009 VW JETTA TDI UNABLE TO START THE VEHICLE IT WOULD CRANK BUT WILL NOT START. THE VEHICLE WAS TOWED TO THE VW DEALER AND THEY SAID THAT THE FUEL PUMP IN THE FUEL TANK FAILED. THE PUMP IN THE TANK WAS REPLACED AND STILL WILL NOT START. THE DEALER THEN SAID THAT THE HPFP HIGH PRESSURE FUEL PUMP ON THE ENGINE WAS BAD. THEY CHANGED THE PUMP AND STILL WILL NOT START. THE DEALER DOES NOT KNOW WHAT IS WRONG WITH THE VEHICLE AT THIS TIME. THEY CALLED THEIR TECH LINE AWAITING AN ANSWER. I BELIEVE THIS IS A HIGH PRESSURE FUEL PUMP FAILURE ISSUE THAT IS A KNOWN ISSUE AND WELL TALKED ABOUT ON THE VW TDI FORUMS. IF THIS IS THE ISSUE THE PUMPS AND ANY REPAIRS SHOULD BE WARRANTIED FOR THE LIFE OF THE VEHICLE AS LONG AS YOU OWN THE VEHICLE SINCE IT WAS PURCHASED NEW FROM THE DEALER. *TR

Jan 15, 2014

I DROVE HOME FROM WORK ON 9/28/2013 GOT OFF THE FREEWAY, CAME TO A STOP AT END OF OFFRAMP AND THE FIRST WARNING LAMP CAME ON INDICATING A GLOW PLUG FAILURE. IT CONTINUED TO RUN AND I DROVE TO A NEARBY PARKING LOT AT APPROX. 50% POWER, PARKED, CYCLED THE IGNITION FROM ON TO OFF AND BACK ON AGAIN. THIS CLEARED THE FAULT TEMPORARILY, I DROVE TOWARD HOME AND WITHIN ANOTHER 2 MILES THE SAME GLOW PLUG FAULT RETURNED ALONG WITH THE CHECK ENGINE SYMBOL AND A WARNING INDICATING WORKSHOP WAS NEEDED. THE FOLLOWING DAY I BOUGHT A CODE READER, READ THE CODES AND FOUND SEVERAL LOGGED, SOME OF WHICH IM CERTAIN WERE RESIDUAL FAULTS FROM THE ACTUAL CAUSE OF THE FAILURE WHICH WAS INDICATED BY A RECURRING "LOW FUEL RAIL PRESSURE" FAULT. I HAVE CALLED THE DEALER WHICH INSTRUCTED ME TO LOOK AT THE FUEL FILTER AND AIDED BY AN ONLINE TECH INFO BLOG I INSPECTED THE HIGH PRESSURE FUEL PUMP ACTUATOR FOR METAL DEBRIS. THE FUEL FILTER INSPECTION SHOWED SMALL, TRACE AMOUNTS OF METAL DUST WHILE THE FUEL PUMP INSPECTION SHOWED LARGER AND MORE SUBSTANTIAL METAL SHAVINGS UNDER THE ACTUATOR. THE INSPECTION OF THE TWO COMPONENTS ARE INDICATIVE AND INLINE WITH SIMILAR FINDINGS THAT PROVE HIGH PRESSURE FUEL PUMP FAILURE, IT SHOULD BE NOTED THAT NO TRACE OF GASOLINE WAS FOUND IN THIS SYSTEM AND ONLY CLEAN DIESEL FUEL WAS PRESENT DURING INSPECTION. FUEL FILTER WAS JUST CHANGED IN AUG 20 2013 AT SAME TIME AS TIMING BELT WHERE HPFP DRIVE GEAR WAS RETORQUED. I NOW HAVE A CAR THAT IS NOT FUNCTIONAL AND I'M NOT HAPPY. I BOUGHT A DIESEL FOR LONGEVITY AND HIGH FUEL ECONOMY NOT THIS. *TR

Oct 01, 2013

CAR IS A JETTA TDI (DIESEL ENGINE). ENGINE WARNING LIGHT APPEARED WHILE DRIVING, APPROXIMATELY 50 YARDS LATER WHILE SLOWING DOWN THE ENGINE FAILED AND WOULD NOT RESTART. CAR WAS STOPPED AT INTERSECTION ON A BUSY 5 LANE ROAD AT 5:30 PM WITH CARS COMING FROM BEHIND AND AROUND AT SPEEDS OF 45+ MPH. SHERIFF CAME TO DIVERT TRAFFIC TO PREVENT A WRECK AND ALLOW TOW TRUCK TO TOW CAR SAFELY. DEALER STATES THAT HIGH PRESSURE FUEL PUMP FAILED, RUINING FUEL SYSTEM, QUOTES POTENTIAL REPAIR COST OF $8,500. FILLED FUEL TANK 5 MILES PRIOR TO INCIDENT WITH 11 GALLONS OF DIESEL FUEL (REPUTABLE FUEL DEALER, ALMOST ALWAYS USE THIS DEALER). THERE WAS NO WARNING PRIOR TO THE INCIDENT -- NO ROUGH ENGINE OR STALLING OR TROUBLE OF ANY KIND. CAR IS DRIVEN BY ONLY ONE DRIVER AND IS WELL MAINTAINED, HAS NEVER BEEN FUELED WITH ANYTHING BUT DIESEL FROM REPUTABLE DEALERS. CAR IS USUALLY DRIVEN ON THE FREEWAY (DEALER RECOMMENDED IT SPECIFICALLY FOR A LONG FREEWAY COMMUTE). LUCKY THAT IT DIDN'T STALL AT HIGH SPEED ON FREEWAY. *TR

Jul 05, 2013

+ 2 more complaints for this component

EXTERIOR LIGHTING

6 complaints

The contact owns a 2009 Volkswagen Jetta. The contact stated that the headlights and the turn signal lights had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the wiring was damaged. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 355,000.

Mar 31, 2022

PASSENGER SIDE HEADLIGHT AND REAR BRAKE LIGHT NOT WORKING. ALSO THE PASSENGER SIGNAL LIGHTS NOT FRONT AND REAR NOT WORKING. I WAS DRIVING FROM HOMEDEPOT AND MADE A RIGHT TURN, NOTICE THE DASH RIGHT TURN INDICATOR WAS FLASHING RAPIDLY THAN WHEN I ENTERED MY GARAGE I NOTICE THAT THE PASSENGER HEADLIGHT WASN'T ON AS WELL. THE REAR BACKUP LIGHT NOT WORKING A WELL ON THE PASSENGER SIDE. I DRIVE INTO ORLANDO FOR WORK AND HAVE HAD NEAR REAR COLLISION WHEN MAKING RIGHT TURNS BECAUSE WE HAVE ALOT OF TAILGATERS IN FLORIDA. READ THAT THERE WAS A RECALL ON THIS PROBLEM. PLEASE ADVISE...

Aug 17, 2019

MY '09 JETTA HAD A "BULB FAILURE" LIGHT SPORADICALLY TURN ON OVER THE COURSE OF 3 DAYS (SOMETIMES IT WAS ON AND SOMETIMES IT WASN'T WHEN I STARTED THE CAR), AND WHEN IT WAS ON, I NOTICED THAT MY PASSENGER-SIDE HEADLIGHT WAS OUT. I TOOK IT IN TO THE DEALERSHIP AND IT TURNED OUT TO BE A BURNT FUSE, AND THEY NOTIFIED ME THAT IT AFFECTED MY BRAKE LIGHTS AS WELL. THEY REPLACED THE ENTIRE FUSE BOX FOR A PRICE OF $515.00 (THIS WAS ON WED. 9/18/2013). ON FRIDAY, 9/27/2013, THE "BULB FAILURE" LIGHT CAME ON AGAIN, AND NOW MY DRIVER'S SIDE HEADLIGHT IS OUT. I HAVE FOUND THAT THIS IS OCCURRING A LOT WITH OTHER 2009/2010 VW VEHICLES. *TR

Sep 28, 2013

LEFT SIDE HEADLIGHT, TURN SIGNAL AND TAIL LIGHT WENT OUT. I WENT TO THE DEALER TO HAVE IT FIXED AND THEN 3 WEEKS LATER THE RIGHT SIDE WENT OUT. CHANGED THE HEADLAMP AND NOTHING WAS FIXED. THE COMPLETE RIGHT SIDE LIGHTING OF THE CAR IS OUT. AT CERTAIN TIMES DURING THIS PERIOD IT WOULD START WORKING, THEN STOP. *TR

Feb 18, 2013

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HEADLIGHT WAS DEFECTIVE. THE DEALER DIAGNOSED THAT THE MAIN FUSE BOX MELTED, CAUSING FIVE EXTERIOR LIGHTS TO BECOME DEFECTIVE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 79,000.

Apr 11, 2012

+ 1 more complaint for this component

POWER TRAIN,ENGINE

6 complaints

I AM REQUESTING THAT THE DOT NHTSA INVESTIGATE THE TIMING CHAIN TENSIONER IN THIS MAKE AND MODEL OF CAR. I STARTED MY CAR ONE MORNING AND THE ENGINE MADE A METALLIC RATTLING SOUND AS I PROCEEDED TO BACK OUT OF THE DRIVEWAY. NO CHECK ENGINE LIGHT CAME ON UNTIL REACHING THE END OF THE DRIVEWAY. CAR WAS THEN DRIVEN TO DEALERSHIP IMMEDIATELY AND DIAGNOSED AS HAVING "JUMPED TIME" DUE TO THE FAILURE OF THE TIMING CHAIN TENSIONER. UPON PICKING UP THE CAR SEVERAL DAYS LATER AFTER THE REPAIRS WERE COMPLETE, THE SERVICE ADVISOR INFORMED US THAT THE METAL RING HOLDING THE TENSIONER LATCH IN PLACE HAD FALLEN OFF; ALLOWING THE TINY ADJUSTABLE LATCH TO FALL OUT, AND THAT BOTH PIECES WERE LYING, LOOSE, IN THE COMPARTMENT WHEN THE CAR WAS TAKEN APART. THIS FAILURE APPEARS TO BE RELATED TO TECHNICAL SERVICE BULLETIN 15-12-01. A WEB SEARCH REVEALS THAT THIS PROBLEM HAS BECOME MORE AND MORE COMMON AND AFFECTS MULTIPLE YEARS AND MODELS OF VOLKSWAGEN AUTOMOBILES. THE CAR HAD APPROXIMATELY 49,000 MILES ON IT AT THE TIME OF THE FAILURE AND NEVER MISSED A SERVICE. VW WAS NOTIFIED OF THE FAILURE. *TR

Oct 21, 2016

THE TIMING CHAIN TENSION BROKE CAUSING THE CHAIN TO BREAK OFF AND BEND SEVERAL VALUES CAUSING EXTENSION DAMAGE TO THE MOTOR. MOST CARS ARE EQUIPPED WITH TIMING BELTS BUT VW WENT TO THE TIMING CHAIN IN RETURN THE TENSIONER WHICH THEY LATER REVISED IS FAULTY AND BREAKS CAUSING THE CHAIN TO DESTROY SEVERAL IMPORTANT PARTS. VW IS UNWILLING TO HELP US WITH THIS ISSUE THAT THEY KNOW IS AN ISSUE BECAUSE THEY LATER CORRECTED IN THE LATER MODELS. I CALLED CUSTOMER CARE BUT BECAUSE THE POWER TRAIN WARRANTY AT 60,000 IS EXPIRED THEY WILL DO NOTHING. THERE IS A HUGE FORUM STARTED WITH SEVERAL PEOPLE THAT HAVE HAD THIS USE AROUND 80-110,00 MILES!! I AM OUTRAGED AND HAVE TO SPEND THOUSANDS OF DOLLARS TO REPAIR ALL THE DAMAGE OR BASICALLY GET A NEW CAR. THE CAR IS WORTHLESS AT THIS POINT.

Oct 23, 2015

2009 VOLKSWAGEN JETTA TDI WITH DSG TRANSMISSION WITH 67,000MILES WHILE ACCELERATING TO ROADWAY SPEED THE VEHICLE BEGAN HESITATING FOLLOWED BY A DRAMATIC LOSS OF POWER AND STRUGGLED TO ACCELERATE AT ALL. GLOW PLUG LIGHT BEGAN FLASHING AND CHECK ENGINE LIGHT CAME ON AFTER ABOUT 1 MINUTE. DRAMATIC LOSS OF POWER COULD HAVE RESULTED IN CRASH. VOLKSWAGEN DEALER DIAGNOSED THE ISSUE AS A DEFECTIVE CRANK SHAFT POSITION SENSOR WHICH COULD ONLY BE REPLACED AT A COST OF OVER $2,000 DUE TO THE IN ACCESSIBILITY OF THE SENSOR AND NEEDING TO UNINSTALL AND RE-INSTALL THE ENGINE. *TR

Dec 17, 2014

THE DEALERSHIP STATED IT WAS A WARPED DUAL MASS FLYWHEEL. THEY REPLACED IT AND IT IS STILL KNOCKING. A SECOND DEALERSHIP SAID THAT IT IS STILL KNOCKING BECAUSE THE DUAL MASS FLYWHEEL IS BAD. IT CAUSES THE CLUTCH TO SHIFT HARD AND ACCELERATION TO BE AN ISSUE. I DO NOT FEEL COMFORTABLE TRAVELING ON THE HIGHWAYS. *TR

May 01, 2014

I WAS STUCK ON A BUSY INTERSECTION BECAUSE MY CAR WOULDN'T LOCK ONTO THE GEAR. ALL GEARS ON THE CONTROL PANEL WHERE FLASHING. UPON LATER RESEARCH, I WAS TOLD THAT THE DSG GAVE A FALSE-NEUTRAL. *TR

Oct 22, 2013

+ 1 more complaint for this component

STRUCTURE

6 complaints

REAR DOOR LOCK FAILURE - UNLOCK CAR USING KEY FOB, TRY TO OPEN BACK DRIVER'S SIDE DOOR, PULL HANDLE, DOOR "DROPS" BUT DOESN'T OPEN FULLY, PULL HANDLE SECOND TIME DOOR OPENS. FROM THE INSIDE TRY TO OPEN THE DOOR PULL ON HANDLE DOOR FAILS TO OPEN REMAINING LOCKED EVEN WHEN DRIVER UNLOCKS MANUALLY. THIS DOES NOT HAPPEN EVERY TIME I TRY TO OPEN THE DOOR BUT FREQUENTLY. I'VE REPLACED DOOR LOCKS TWICE ON REAR PASSENGER DOORS AND THE LEFT DOOR HAS FAILED AGAIN. EACH TIME AT MY EXPENSE! THIS SHOULD BE A RECALL AS IT'S CLEARLY A SAFETY ISSUE. *TR

Feb 05, 2015

WHEN IT RAINS THE DRAINS IN THE VOLKSWAGEN JETTA GET CLOGGED UP. ONCE THE DRAINS GET CLOGGED THE WATER COMES INSIDE THE INTERIOR OF THE CAR INTO THE ENTIRE FLOOR OF THE CAR. THE FLOOR IS THEN FLOODED WITH WATER. THEIR HAS BEEN A PREVIOUS LAWSUIT THAT WAS SETTLED FOR THE PREVIOUS VW MODELS 97-05 IN 2014. WHEN THE CAR WAS SOLD TO ME NO ONE NOTIFIED ME OF THIS PROBLEM AND HOW TO PREVENT THIS PROBLEM. NOW MY LOCAL VW DEALERSHIP WANTS TO CHARGE ME 1000 FOR THIS PROBLEM WHICH SHOULD NOT BE A PROBLEM FROM THE FIRST PLACE. *TR

Dec 29, 2014

I HAVE OWNED VEHICLE FOR 2.5 YEARS, WENT TO CHECK THE STATUS OF THE SPARE TIRE AND FOUND THAT THE SPARE TIRE WELL WAS FILLED WITH WATER. SEARCHING HERE AND THERE I SEE THAT THIS IS A KNOWN PROBLEM WITH THIS VEHICLE, SOMETHING TO DO WITH THE SUNROOF DRAIN TUBES. I BOUGHT THIS CAR FROM A VW DEALER AND HAVE HAD IT SERVICES AT A VW DEALER AND NO ONE HAS MENTIONED ANYTHING ABOUT THIS. WITH ALL THE ELECTRONICS ON THE CAR THIS COULD HAVE CAUSED A MAJOR OUTAGE. *TR

Jul 13, 2014

ICE COLLECTED IN DOOR JAM, REDUCING OPERATION OF DRIVER DOOR. I HAD BEEN DRIVING IN COLD WEATHER. UPON ARRIVAL AT MY DESTINATION, MY DRIVERS DOOR WAS DIFFICULT TO OPEN. WHEN FORCED OPEN I HEARD A LOUD CRUNCHING NOISE. ONCE I GOT OUT OF THE CAR, THE BOTTOM OF MY DOOR WAS DAMAGED AND A LARGE CHUNK OF ICE WAS FOUND IN THE FORWARD PART OF THE DOOR JAM. A SIGNIFICANT AMOUNT OF ICE HAD ACCUMULATED. WITH THE CURRENT WEATHER PATTERN, THIS HAS BEEN HAPPENING DAILY SINCE THE FIRST INCIDENT. NOW THE DOOR IS DAMAGED ENOUGH IT WILL NO LONGER OPEN PROPERLY. *TR

Feb 11, 2014

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE STEERING WHEEL COVER SLIP IN THE AIR BAG HORN AREA WAS DEFECTIVE AND THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD ERRONEOUSLY DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 08/27/13*LJ THE STEERING AIR BAG COVER ALSO SERVED AS THE HORN CONTACT AREA I.E. THE CONSUMER HAD TO PRESS THE AIR BAG COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER WAS SPLITTING IN MULTIPLE AREAS DUE TO HORN USAGE I.E PRESSING ON THE COVER TO ACTIVATE THE HORN. THE STEERING WHEEL AIR BAG COVER SHOULD WITHSTAND A LIFETIME OF USE WITHOUT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT THEY REFUSED TO REPLACE THE STEERING WHEEL AIRBAG WHICH INCLUDED THE COVER. UPDATED 08/29/13 UPDATED 09/24/13

Aug 14, 2013

+ 1 more complaint for this component

ELECTRICAL SYSTEM,SERVICE BRAKES

5 complaints

CAR ABS SYSTEN DANGER. NO MECHANIC CAN FIX

Dec 06, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, THE ABS CONTROL WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO SAVANNAH VOLKSWAGEN (50 EISENHOWER DR, SAVANNAH, GA 31406, (912) 920-5455) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Aug 08, 2019

ABS MODULE FAILED

Jul 17, 2019

I WAS APPROACHING A RED LIGHT WHEN SUDDENLY THE ABS BRAKE LIGHT CAME ON, FOLLOWED BY EVERY LIGHT ON MY DASHBOARD. MY CAR STALLED AND CAME TO A COMPLETE STOP. FORTUNATELY I WAS IN THE RIGHT HAND LANE OF A SEMI-BUSY STREET AND WAS ABLE TO WAIT UNTIL MY CAR STARTED UP AGAIN. HAD I BEEN ON THE FREEWAY WITH MY TWO SMALL CHILDREN IN THE BACKSEAT, I HAVE NO DOUBT THAT THIS WOULD HAVE CAUSED A SERIOUS ACCIDENT OR DEATH. I WAS TOLD THAT I NEED TO REPLACE MY COMPLETE ABS SYSTEM. I HAVE APPROXIMATELY 72,000 MILES ON THIS CAR AND HAVE SERVICED IT REGULARLY. THERE IS NO REASON FOR A PART WHICH AFFECTS THE ELECTRICAL SYSTEM AND SAFETY OF THE DRIVER SHOULD GO OUT THIS SOON UNLESS IT IS A DEFECTIVE PART - PERIOD!!! I KNOW THAT HUNDREDS HAVE EXPERIENCED THE SAME PROBLEM AS ME AS I HAVE READ THEIR COMPLAINTS ONLINE. VW NEEDS TO IMMEDIATELY MAKE THE REPAIRS NECESSARY TO CORRECT THIS PROBLEM IN ORDER TO MAKE THEIR VEHICLES SAFE TO THE PUBLIC AND BEFORE ANYONE IS INJURED OR DIES. IF VW IGNORES THIS PROBLEM, INSTEAD OF DEALING WITH REPAIRS, VW WILL BE DEALING A CLASS ACTION SUIT. PLEASE TAKE NOTE, VW. *TR

Jun 10, 2015

2009 JETTA TDI SPORTWAGEN. DURING A PANIC STOP TO AVOID AN ACCIDENT THE ABS AND ATC (TRACTION CONTROL) DASH INDICATOR LIGHTS CAME ON SOLID ALONG WITH AN ALARM AND THE BRAKE INDICATOR LIGHT FLASHING ON AND OFF. DURING THIS PANIC STOP BOTH REAR BRAKES LOCKED. TURNING THE IGNITION OFF AND ON RESET THE INDICATOR LIGHTS. TEN MINUTES LATER I ATTEMPTED TO DUPLICATE THE INCIDENT ON A QUIET SIDE STREET BY DRIVING AT 20 MPH AND HITTING THE BRAKES HARD ENOUGH TO ENGAGE THE ABS. ONCE AGAIN THE INDICATOR LIGHTS CAME ON AND ALARM SOUNDED. DEALER DIAGNOSED PROBLEM AS FAILURE OF THE ABS CONTROLLER. RESEARCH ON INTERNET INDICATED THAT THIS IS A COMMON PROBLEM WITH 2009 JETTAS WITH HUNDREDS OF SIMILAR OCCURRENCES. THE PART IS $1750 PLUS LABOR TO INSTALL BRINGS TOTAL TO $2200. THE ABS CONTROLLER IS NOT A WEAR ITEM AND SHOULD NOT BE FAILING ON A CAR WHICH HAS 62,400 MILES ON IT. THE CAR HAS BEEN DEALER MAINTAINED AND SERVICED SINCE NEW. THIS WAS THE FIRST TIME THE ABS HAD BEEN ENGAGED OTHER THAN DURING THE WINTER ON SNOW COVERED ROADS. *TR

Oct 17, 2014

ELECTRONIC STABILITY CONTROL (ESC)

5 complaints

I WAS DRIVING TO WORK AND THE ABS CONTROL MODULE SUDDENLY QUIT WORKING. IT HASN'T STARTED WORKING AGAIN AT ALL SO IT WASN'T A FLUKE.

May 21, 2019

ABS LIGHT ON AND BRAKE BLINKING RED LIGHT

Mar 19, 2019

VOLKSWAGEN ABS STABILITY ISSUES... THIS ISSUES STARTED IN THE END OF DECEMBER 2016 WHEN I STARTED TO DRIVE IT TO TAKE MY SON TO WORK ALL OF A SUDDEN EVERY LIGHT ON THE DASHBOARD WHEN I STARTED IT MY CAR CAME ON AND DID NOT GO OFF I SET FOR A WHILE I REVERSED AND THE CAR STEERING WHEEL WAS HARD TO TURN. AFTER I TRIED TO REVERSE THE LIGHTS ON THE DASHBOARD WHEN OFF I STARTED TO DRIVE HALFWAY TO MY DESTINATION ALL OF THE LIGHTS CAME BACK ON AND THEN THE CAR STARTED TO BECOME VERY FLIMSY. I PULLED OVER TURN THE CAR OFF I TURN THE CAR BACK ON ALL THE LIGHTS CAME BACK ON AND THEN THEY WENT OFF AGAIN BY THE TIME I GOT TO MY DESTINATION I TURN THE CAR OFF AND SAT AND CALLED THE VOLKSWAGEN DEALERSHIP THEY INSTRUCTED ME TO GO BACK TO WHERE I JUST GOT MY TIRES DONE BECAUSE MAYBE IT WAS JUST A SENSOR. AT THIS TIME I COULD NOT FIND A TOWING COMPANY I STARTED THE CAR BACK THE LIGHTS WENT AWAY I TRIED TO DRIVE TOWARDS THE MECHANIC I PREVIOUSLY USED THE LIGHTS CAME BACK ON I DROVE SLOW WITH MY HAZARD LIGHTS ON PULLED OVER TO THE SIDE CALL THE MECHANIC THEY TOLD ME TO TRY TO MAKE IT DOWN TO THEIR SHOP. AT THE RYMAN TO THE SHOP THEY CHECKED OVER THE CAR AND SAID IT WAS AN ELECTRICAL ISSUE AND THE DASHBOARD MODULE. I CALLED THE MECHANIC AT THE VOLKSWAGEN DEALERSHIP IN UNION CITY GEORGIA THEY INSTRUCTED ME TO TRY TO BRING IT UP TO THEM AFTER BRINGING IT TO THEM THEY SAID SAD THAT I NEEDED TO GET A ELECTRICAL MODULE REPAIRED AND SOMETHING ELSE AND MY TOTAL WAS GOING TO BE $3,200. I WAS NOT ABLE TO GET IT DONE ON THAT DAY THEY ASKED ME WHETHER I COULD PURCHASE ANOTHER VEHICLE EXCHANGE THAT ONE OR TRY TO FIND A LOWER PRICE AND THEY WILL MATCH IT. I HAVE NOT BEEN ABLE TO DO NEITHER. I NOW FIND OUT THAT THIS PROBLEM WAS A RECALL NO ONE IS CONTACT ME I ACCIDENTALLY FOUND OUT ON MY TELEPHONE WATCHING THE NEWS.

Feb 06, 2017

DURING NORMAL DRIVING OF THE VEHICLE, IT HAD MANY DASH LIGHTS TURN ON SIMULTANEOUSLY, INCLUDING ABS, TRACTION CONTROL, BRAKE (EVEN THOUGH EMERGENCY BRAKE WAS NOT ENGAGED), EPC, AND POWER STEERING. THE GAS GAUGE DROPPED TO ZERO INTERMITTENTLY AND THE SPEEDOMETER DROPPED TO 0 WHILE THE CAR WAS BEING DRIVEN AT AROUND 25MPH. ON THE SHORT DRIVE HOME, THE CAR WENT INTO LIMP MODE AND LOST POWER STEERING. THE ISSUE HAS BEEN DIAGNOSED AS THE ABS MODULE NEEDING REPLACED FOR OVER $2000. THE CAR HAS APPROXIMATELY 85K MILES ON IT, AND THIS PART SHOULD LAST THE LIFETIME OF THE CAR. THANKFULLY, THERE WAS NO ACCIDENT INVOLVED LIKE SOME OF THE OTHER COMPLAINTS. IF THIS HAPPENED ON THE FREEWAY IT COULD HAVE CAUSED A SERIOUS ACCIDENT. BEYOND THE COMPLAINTS WITH THE NHTSA, THERE ARE COUNTLESS OTHER DRIVERS ON VW FORUMS OF JETTA AND OTHER MODELS FROM 2009 WITH THE SAME ISSUE.

Nov 10, 2016

ABS MODULE FAILURE. RESULT IN LOSS OF POWER STEERING, ANTILOCK BRAKING SYSTEM FUNCTIONALITY, AND TRACTION CONTROL AT THE SAME TIME

Sep 23, 2016

ENGINE AND ENGINE COOLING,POWER TRAIN

5 complaints

2009 VOLKSWAGEN JETTA TDI AT 53,000 MILES MY RADIATOR WENT OUT DUE TO A DESIGN FLAW WERE A CLAMP RUBBED A HOLE IN THE RADIATOR. VW WOULD NOT COVER UNDER FACTORY WARRANTY, AT 68,000 MILES THE ALIGNMENT WENT OUT IN THE AUTOMOBILE, AND FINNALLY AT 72,000 MILES I NOTICED MY TRANSMISSION MAKING A HARD SHIFT AND A DELAY SHIFT WHEN TAKING OFF, I INQUIRED ABOUT IT TWICE AT THE DEALER SHIP AND WAS ADVISE NOTHING WAS WRONG. THEN AT 94,000 MILES I STARTED HEARING A LOUD NOISE FROM MY MOTOR IT IS THE DUAL MASS CLUCH FLYWHEEL HAS GONE OUT. THE DEALERSHIP WANTS $3000.00 TO FIX. I CALLED VW OF AMERICA, THE VP I TALKED TO, SAID JUST BECAUSE THE PART WAS RECALLED IN AUSTRALIA AND CANADA IT DOESN'T MEAN ANYTHING TO THEM. *TT

Jan 29, 2012

VEHICLE WILL NOT START ON FIRST 4-6 ATTEMPTS AFTER A COLD SNAP AND SUBSEQUENT WARM WEATHER. ISSUE POINTS TO WATER BUILDING UP IN INTERCOOLER HOSES. VW HAS TSB POSTED BUT MAY NOT FULLY RESOLVE ISSUE. 21 11 01 / 2025464 DATED MAY 24, 2011, TITLED "FROZEN CHARGE AIR COOLER ? ENGINE WILL NOT START". IT CALLS FOR INSTALLING A 1K0-198-803-B COLD WEATHER INTERCOOLER KIT. A LOT OF INTERNET DISCUSSION ON THIS: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=266863. DATE OF NO START: 25 DEC 2011 (WONDERFUL CHRISTMAS GIFT!) LOCATION: CENTRAL NEW YORK (UTICA AREA) MILEAGE: ~42000 SIGNIFICANT WEATHER BEFORE NO START: SOME VERY LIGHT SNOW... LOW OF 19F, HIGH OF 39F... SEE HTTP://WWW.WUNDERGROUND.COM/HISTORY/...Q_STATENAME=NA TOOK TO DEALER: NOT THAT DAY... HAD A STATE INSPECTION IN CHARLOTTE, NC SCHEDULED FOR LATER THAT WEEK AT VW OF SOUTH CHARLOTTE: THEY FOUND ZERO ISSUES WHEN I MENTIONED THE PROBLEM (NO CODES, ETC.) AND DIDN'T CHARGE ME ANYTHING FOR "CHECKING IT OUT". COMMENTS: THIS WAS THE FIRST NO-START SINCE BUYING THE JETTA IN 12/2008. CAR DID HAVE WEIRD "PHANTOM FUEL LOSS" ISSUE SINCE INITIAL IN-SERVICE DATE... AFTER 6 VISITS TO 2 DIFFERENT DEALERS COMPLAINING OF ISSUE IT WAS FINALLY ADDRESSED IN AN ECU UPDATE IN LATE WINTER/EARLY SPRING OF 2011. DATE OF NO START: 5 JAN 2012 LOCATION: PHILADELPHIA, PA MILEAGE: 44250 SIGNIFICANT WEATHER BEFORE NO START: COLD SNAP THE NIGHT BEFORE (MID TEENS F) THEN MEAN OF MID 30'S THIS DAY... HAPPENED IN MORNING OF 5TH WHEN IT WAS STILL COLD FROM NIGHT BEFORE. SEE: HTTP://WWW.WUNDERGROUND.COM/HISTORY/...LYHISTORY.HTML TOOK TO DEALER: NOT THAT DAY, BUT THE DAY AFTER. NO FAULTS FOUND AFTER A $50 DIAGNOSTICS CHECK SINCE "CAR WAS NOT IN WARRANTY". DEALER (FRED BEANS VW OF DEVON, PA) WANTS TO HAVE IT OVERNIGHT AFTER A SIMILAR COLD SNAP.. WILL PROVIDE LOANER. *TR

Jan 08, 2012

2009 VW TDI JETTA. ENGINE RUNS ROUGH, SUTTERS AT CERTAIN POINTS AND LACKS POWER. WILL SOMETIMES STALL IN TRAFFIC. HAVE DOCUMENTED WITH DEALERS. VW AMERICA REFUSES TO ANSWER. VW HAS SOFTWARE FIX, BUT WILL NOT APPLY IT TO VEHICLE. DO PEOPLE HAVE TO BE KILLED BEFORE THESE PEOPLE PAY ATTENTION.

Feb 08, 2010

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS; THE TRANSMISSION EXHIBITED A PULLING SENSATION AND BEGAN HESITATING INTERMITTENTLY. THE FAILURES PROGRESSED BETWEEN 0 TO 55 MPH AND THE ENGINE SURGED WHILE MAINTAINING SPEED. AN AUTHORIZED TECHNICIAN INFORMED THE CONTACT THAT THE PROBLEM WAS A MANUFACTURERS DESIGN WITHOUT A REMEDY. THE COMPUTERIZED SYSTEM CODE WAS RESET TO THE MANUFACTURER'S SERVICE CODE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER TO FURTHER DIAGNOSE THE FAILURE. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 6,500.

Sep 21, 2009

THE VEHICLE HAS A 1 TO 2 SECOND LAG WHEN ACCELERATING FROM A STANDING START OR WHEN I STEP HARD ON THE ACCELERATOR PEDAL. IT ACTS LIKE IT HAS TO THINK ABOUT IT FOR A WHILE BEFORE THE MOTOR STARTS TO REV UP AND THE TRANSMISSION ENGAGES. THIS HAS CAUSED SEVERAL NEAR-ACCIDENTS WHEN PULLING INTO TRAFFIC, AND AT STOP SIGNS WHEN OTHER DRIVERS DECIDED I'D WAITED TOO LONG AND STARTED INTO THE INTERSECTION AT THE SAME TIME MY CAR FINALLY DECIDED TO GET AROUND TO GOING. THIS IS A TDI WITH THE DSG TRANSMISSION. I HAD THE DEALER RUN A FULL DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING. I SEE OTHERS REPORTING THE SAME BEHAVIOR HERE AND ELSEWHERE. I SUSPECT FAULTY PROGRAMMING IN EITHER THE ENGINE OR THE TRANSMISSION SOFTWARE, THOUGH IT MAY BE JUST THE INHERENT BEHAVIOR OF THE SYSTEM. I'LL PUT TODAY'S DATE ON THE "APPROXIMATE INCIDENT DATE" ALTHOUGH IT'S BEEN THIS WAY SINCE I BOUGHT THE CAR IN NOVEMBER 2008. *TR

Sep 14, 2009

SEATS

4 complaints

I WAS DRIVING DOWN THE HIGHWAY WITH THE SEAT WARMER ACTIVATED. THE SEAT WAS VERY WARM AND I FELT SOMETHING POKING ME. I REACHED BEHIND ME TO SEE WHAT WAS POKING ME AND SOMETHING BURNED MY FINGER. I STOPPED AT THE GAS STATION AND SAW THAT A HOLE HAD BEEN BURNED IN THE DRIVER'S SEAT. A HOLE HAD ALSO BEEN BURNED THROUGH MY WINDBREAKER AND HAD STARTED BURNING MY SHIRT.

Jan 01, 2020

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DRIVER'S SEAT CAUGHT FIRE WHILE DRIVING. THE CONTACT STATED THAT THE DRIVER'S SEAT FELT WARMER THAN USUAL WHILE THE SEAT WARMER WAS ACTIVATED. THE CONTACT PLACED A LUMBAR CUSHION ON THE SEAT AND FOUND THAT THE DRIVER'S SEAT WAS ON FIRE. THE SEAT BACK AND CUSHION WERE BURNED. THERE WERE NO INJURIES. THE FIRE DEPARTMENT WAS PRESENT TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO HERITAGE VOLKSWAGEN PARKVILLE (9215 HARFORD RD, PARKVILLE, MD 21234, (877) 398-1963) WHERE IT WAS DETERMINED THAT THE SEAT COVER AND COIL NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 190942827. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 197,000.

Nov 18, 2019

Fire: 1

HEATED SEAT MALFUNCTION BURNED THROUGH UPHOLSTERY, MELTED FABRIC AND BURNED THROUGH MY SHIRT. WIRES ARE EXPOSED. *JS

Dec 03, 2014

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR MIDDLE SEAT HEAD REST COULD NOT BE ADJUSTED. THE DEALER STATED THAT THE HEAD REST COULD NOT BE MOVED OR REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 2000.

Nov 16, 2009

SUSPENSION

4 complaints

WHILE IN TRAFFIC I HEARD A VERY LOUD BANG AND PULLED OFF THE ROAD. I HAD THE CAR TOWED TO PRIME VOLKSWAGON, 784 PORTLAND RD, SACO, MAINE. THEY REPORTED THAT THE LEFT FRONT SPRING HAD BROKEN AND NEEDED REPLACEMENT. I WAS CHARGED $893.50 FOR THE REPAIR PLUS THE TOWING CHARGES. THE VW DEALERSHIP DID NOT ADVISE OF ANY SAFETY RECALLS. I ADVISED THAT I WAS CONCERNED WITH THE SAFETY OF THE VEHICLE AND THE REMAINING SPRINGS. TODAY I LEARNED OF A RECALL INVOLVING NEWER MODEL VW JETTAS FOR THE FAILURE OF THE REAR SPRING.

Mar 29, 2019

2009 JETTA WAGON SPORTWAGON 2.5L SE DISCOVERED BROKEN LEFT REAR SPRING WHILE ROTATING TIRES. LAST LOWER 3/4 TURN OF COIL SPRING WAS BROKEN OFF. PRESENCE OF RUST AT FRACTURE SURFACE SUGGESTS IT HAD BEEN BROKEN FOR SOME TIME, BEFORE 60000MILES. A FEW WEEKS LATER, AT ABOUT 61000MILES HEARD A CLUNKING FROM THE RIGHT REAR CORNER OF THE CAR. INSPECTION REVEALED LAST LOWER 3/4 TURN OF COIL SPRING WAS BROKEN OFF, BROKE IN THE SAME PLACE AS THE LEFT SIDE. OWNERS REPORT ONLINE THAT THIS IS A COMMON PROBLEM WITH THE JETTA SPORTWAGON AND CAUSED BY THE SPRING MANUFACTURING PROCESS.

Jul 12, 2015

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE REAR COIL SPRING FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. UPDATED 9/18/14*CN

Jul 31, 2014

I WAS DRIVING WHEN I HEARD A METALLIC SOUND, A QUICK INSPECTION AT THE SIDE OF THE ROAD DID NOT REVEAL ANYTHING. I DROVE IT TO A REPAIR SHOP WHERE THEY FOUND THAT THE REAR DRIVER SIDE SPRING HAD SNAPPED. MY MECHANIC STATED THAT HE SEES THIS FREQUENTLY WITH JETTAS. *TR

Jul 13, 2014

ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE

4 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). LATER, WHEN THE VEHICLE WAS STARTED, THE ABS, BRAKE, EPC, AND ESC INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION VOLKSWAGEN LAS VEGAS (6375 W SAHARA AVE, LAS VEGAS, NV 89146). THE VEHICLE WAS NOT REPAIRED BECAUSE ANOTHER UNKNOWN REPAIR NEEDED TO BE COMPLETED FIRST. THE VEHICLE WAS THEN TAKEN TO FINDLAY VOLKSWAGEN (983 AUTO SHOW DRIVE, HENDERSON, NV 89014) WHERE THE PREVIOUS DEALER'S ASSESSMENT WAS CONFIRMED. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE AND EPC INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CONTACT WAS UNSURE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Aug 31, 2017

MY 2009 JETTA HAS BEEN EXPERIENCING ISSUES. THE ABS LIGHT, STABILITY CONTROL LIGHT, BRAKE LIGHT, AND CHECK ENGINE LIGHT STAY ON. THE CAR SPUTTERS FROM TIME TO TIME. I TOOK IT TO THE DEALER IN MY TOWN FOR THE VOLKSWAGEN RECALL ON THE ABS SYSTEM. THEY SUPPOSEDLY FIXED THE ABS SOFTWARE AND MODULE. THEN THEY TELL ME THE ABS PUMP IS BAD BUT NOT COVERED UNDER WARRANTY. IT WILL BE $3000 TO REPLACE! THEY REPLACED THE MASS AIR INTAKE, A $442.00 REPAIR AND THE CAR IS STILL MISSING. CHECK ENGINE LIGHTS STILL ON. NOW EPC LIGHT IS ON. ALSO, ALL OF MY ABS LIGHTS, CHECK ENGINE, STABILITY CONTROL, AND BRAKE LIGHTS ARE STILL ON. HOW DO I KNOW THE DEALER ACTUALLY DID THE ABS REPAIR? ALSO, WHY IS THE ABS PUMP NOT PART OF THE RECALL? IT'S DIFFICULT TO BELIEVE THAT THE SOFTWARE CAUSED THE ABS MODULE TO FAIL, BUT HAD NOTHING TO DO WITH THE PUMP. THIS CAR SEEMS TO BE A LEMON. ARE THERE ANY PLANS TO ADDRESS THE ABS PUMP ISSUE?

Mar 16, 2017

CAR'S ABS AND BRAKE SYSTEM HAS BEEN FAILING ONCE A WHILE CAUSING CAR TO LOSE CONTROL OF STABILITY. RANDOM "ENGINE WORKSHOP FAILURE" MANY TIMES WHILE STARTING UP THE CAR AND CAR PERFORMANCE GETS VERY LIMITED.

Jan 15, 2017

Crash: 1

Injuries: 1

I WAS DRIVING DOWN THE STREET WHEN A LOUD BEEPING AND THE RED ABS FAILURE + EVERY LIGHT ON DASHBOARD LIT UP. EVERY GAUGE STOPPED WORKING (THE GAS GAUGE, SPEEDOMETER, ETC) I WAS CLOSE TO HOME AND CAREFULLY PROCEEDED TO THE HOUSE. AFTER A HALF MILE THE CAR STALLED AND THE ENGINE DIED. BECAUSE I WAS PREPARED FOR AN EVENT, I IMMEDIATELY SET HAZARDS AND ROLLED TO THE SIDE OF THE ROAD. I RESTARTED THE CAR AND MADE IT THE REST OF THE WAY HOME (2 BLOCKS) WITHOUT IT STALLING AGAIN. I HAVE NOT DRIVEN THE CAR SINCE, I TOOK IT THE VW DEALER AND IT WAS DETERMINED THE ABS MODULE FAILED / BROKE AND CAUSED THE PROBLEMS. THIS IS OBVIOUSLY A MANUFACTURING THE DEFECT WHICH CAN CAUSE AN IMMEDIATE HARMFUL AFFECT. IF I WAS ON A HIGHWAY OR BEING CAREFUL FAR BEYOND ANY NORMAL SENSE I COULD HAVE EASILY BEEN IN A LIFE THREATENING ACCIDENT.

Sep 09, 2015

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

4 complaints

ENGINE LIGHT CAME ON, I HAD MY MECHANIC DO A 120,000 MILE SERVICE AND DIAGNOSE THE DASH ENGINE LIGHT AND THE INTAKE MANIFOLD WAS REPLACED. WHEN I PICKED THE CAR UP I SMELLED DIESEL. I DROVE IT 13 MILES, WHEN I GOT HOME I SMELLED DIESEL AGAIN. I OPENED THE HOOD AND THERE WAS DIESEL ALL OVER THE LEFT ENGINE SIDE. THERE WAS A WET, SPLIT FUEL LINE, LEAKING FLUID IN THE PARKING LOT, A BLUE PLASTIC SET SMALL RINGS (LIKE THE OLYMPIC SYMBOL) SAT NEAR THE SPLIT HOSE. IT COULD HAVE CAUSED A FIRE, AND OTHER CARS TO BE IN DANGER FROM SLICK ROAD, AMONG OTHER THINGS.

Oct 04, 2015

DRIVING DOWN THE ROAD AT 35 MPH THE CAR SUDDENLY DIES, LEAVING ME NO POWER TO ESCAPE A POSSIBLE ACCIDENT, BRAKES ARE HARD TO USE, STUCK IN A TRAFFIC LANE WITH CARS COMING UP ON ME AT 35 TO 45 MPH, TURNS OUT THE HPFP EXPLODED SENDING METAL THRU OUT THE FUEL SYSTEM CAUSING THE ENGINE TO STARVE FOR FUEL AND STALL OUT, WITH NO FUEL GETTING TO THE ENGINE THE MOTOR WONT RESTART CAUSING A LIFE THREATENING SITUATION

Aug 18, 2015

I WAS DRIVING ON THE INTERSTATE, AT ABOUT 68 MPH, WHEN THE ENGINE COMPLETELY SHUT DOWN WITHOUT ANY WARNING WHATSOEVER. THE CAR, HAVING A MANUAL TRANSMISSION, WAS STILL IN GEAR AND SLOWED DOWN VERY QUICKLY WITHOUT ANY WARNING TO OTHER DRIVERS (NO BRAKE LIGHTS). I TRIED TO PUSH IN THE CLUTCH AND COAST TO THE SHOULDER, AND SUCCESSFULLY MADE IT OFF THE HIGHWAY. THE CAR RESTARTED, AND I MADE IT A FEW MILES TOWARDS THE DEALER BEFORE IT HAPPENED AGAIN, LUCKILY ON A LOW-TRAFFIC STREET. THE CAR WAS TOWED THE REST OF THE WAY TOWARDS THE DEALER AND DIAGNOSED AS A FAILED HIGH PRESSURE FUEL PUMP, CAUSING CATASTROPHIC FUEL SYSTEM DAMAGE. THE FUEL RAIL, INJECTORS, PUMP, TANK, AND ALL LINES WILL NEED TO BE REPLACED AS THE RESULT OF THE PUMP FAILURE CAUSED BITS OF METAL FLAKES TO CIRCULATE ABOUT THE FUEL SYSTEM. THE DIAGNOSIS AND LISTED REPAIRS WERE DETERMINED BY THE VOLKSWAGEN DEALER. *TR

Nov 23, 2012

VEHICLE IS A 2009 JETTA SEDAN - TDI (DIESEL) VEHICLE SHUT DOWN WHILE DRIVING. FLOW PLUG LIGHT FLASHED ON DASH ALONG WITH DISPLAY OF "ENGINE FAULT WORKSHOP" VEHICLE WOULD NOT RESTART. PULLED CODE OF P0087 FUEL RAIL/SYSTEM PRESSURE LOW. TOWED TO DEALER, BOUCHER VW IN FRANKLIN, WI. DEALER CONFIRMED FAULT WAS A HIGH-PRESSURE FUEL PUMP FAILURE. *TR

Jul 09, 2012

STRUCTURE,LATCHES/LOCKS/LINKAGES

4 complaints

THE DOOR LOCKS ON MY 2009 JETTA WILL NOT LOCK/UNLOCK. THIS CAN CAUSE AN ISSUE WHERE THE DOOR REMAINS LOCKED RANDOMLY, PROHIBITING AN OCCUPANT FROM EXITING THE CAR IN CASE OF AN EMERGENCY. THIS ALSO ALLOWS THE DOOR TO REMAIN UNLOCKED WHEN ASSUMING IT HAS BEEN LOCKED, LEADING THE CAR TO BE MORE ACCESSIBLE TO UNWANTED PATRONS! *TR

Apr 09, 2015

PASSENGER SIDE, REAR DOOR LOCK DOES NOT WORK. DOOR CANNOT BE OPENED FROM EITHER THE INSIDE OR THE OUTSIDE. *TR

Dec 05, 2014

BACK DOORS RANDOMLY LOCK AND WON'T UNLOCK AS WELL AS REMAIN UNLOCKED AND WON'T LOCK. THIS CREATES CONCERN WITH PERSONAL SAFETY WHEN THEY WON'T LOCK (EJECTION IN CAR WRECK, STRANGERS ENTERING CAR) AND WHEN THEY WON'T UNLOCK (ABILITY TO GET OUT OF CAR IN EMERGENCY). THIS BEGAN AT ABOUT 30,000 MILES (TWO YEARS OLD) AND THEN APPEARED TO RESOLVE ONLY TO BEGIN AGAIN AT 50,000 MILES (3 YEARS OLD). DEALERSHIP TELLS ME IT WILL COST $800 TO FIX AND WHEN IT HAPPENS WITH THE FRONT DOORS IT WILL COST $1500 TO FIX THEM. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL. *TR

Aug 31, 2012

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTSWAGEN. THE CONTACT STATED THAT THE PASSENGER SIDE DOOR LOCKS WERE BROKEN. THE CONTACT STATED THAT THE LOCKS HAD FRACTURED BEFORE AND WERE REPAIRED UNDER WARRANTY. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED FOR REPAIRS WOULD NOT BE AVAILABLE FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 28,000. UPDATED 01/18/11 *BF THE CONSUMER STATED THE FRONT PASSENGER DOORS ARE NOT EXHIBITING THE SAME PROBLEM. UPDATED 04/19/11

Dec 06, 2010

VISIBILITY

4 complaints

DRIVING ON THE FLORIDA TURNPIKE..APPROXIMATELY 65 MPH..SUNROOF BURST...SHADE OF SUNROOF WAS OPEN BUT THE SUNROOF WAS CLOSED AT THE TIME...NO ROCKS...NOTHING TO SUGGEST IT HAS HIT BY SOMETHING...GLASS WAS EVERYWHERE COULD HAVE BEEN A NIGHTMARE...I WAS RIDING WITH MY SON AND HIS FRIEND. *TR

Mar 29, 2014

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 55 MPH, THE SUNROOF EXPLODED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 9/4/13 *CN

Aug 02, 2013

SUNROOF EXPLODED UPWARDS, SHATTERED INTO MANY TINY PIECES. *TR

Apr 11, 2013

AFTER DRIVING IN THE RAIN AND PARKING MY CAR IN LIGHT RAIN FOR ABOUT TWO AND A HALF HOURS THE FRONT WINDSHIELD WIPERS WOULD NOT WORK WHEN I STARTED THE CAR. I TINKERED AROUND WITH THE LEVERS AND THE REAR WIPER WORKED AND THE WASHER FLUID WORKED, BUT NOT THE FRONT WIPERS. I CHECKED THE FUSE INDICATED IN THE MANUAL AND IT WAS NOT BLOWN. I WAS FORCED TO DRIVE HOME IN THE RAIN WITHOUT THE USE OF MY FRONT WIPERS. *TR

Dec 11, 2009

ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM

4 complaints

MY CAR CAUGHT FIRE TODAY.CAR WAS PARKED WHILE I WAS AT THE DOCTORS, GIRL CAME INTO THE OFFICE ASKED IF ANYONE HAD A WHITE CAR AND THAT IT WAS ON FIRE. WE CALLED 911. THE FIRE DEPARTMENT PUT OUT THE FIRE. YESTERDAY I RECEIVED A RECALL NOTICE AND I CALLED THE DEALERSHIP TODAY TO SET UP A DATE TO GET IT FIXED. I ASKED IF IT WAS SAFE TO DRIVE. I GUESS IT WASN'T. THE FIRE DEPT. THINKS IT MIGHT BE ELECTRICAL BUT THE RECALL WAS FOR FUEL INJECTORS. THE DEALERSHIP SENT OUT A FLATBED TO TOW THE CAR BACK TO THERE GARAGE. NOT SURE HOW IT WILL TURN OUT. *KB

Nov 29, 2011

Fire: 1

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 25 MPH DURING RAINY WEATHER WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO A DEALER. THE DEALER RAN A DIAGNOSTIC TEST AND BUT DID NOT SHOW ANY DEFECT CODES. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHERE THE DEALER FOUND THE DEFECT AND ADVISED THAT A FAULTY SENSOR CAUSED THE VEHICLE TO STALL. THE DEALER REPLACED THE SENSOR BUT DID NOT EXPLAIN TO THE CONTACT HOW THE SENSOR CAUSED THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 11/25/11 *BF UPDATED 11/30/11

Oct 24, 2011

2009 VW JETTA. CONSUMER STATES PROBLEM WITH ENGINE LINE *TGW THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. *JB

Apr 26, 2011

FROM THE FIRST WEEK I OWNED THIS BRAND NEW JETTA TDI SPORTSWAGON (WITH A MANUAL TRANSMISSION) IT WOULD PERIODICALLY "FAULTER" OR MOMENTARILY LOSE POWER AT ABOUT 38 MPH. I DRIVE QUITE A BIT AND THE PROBLEM WOULD OCCUR RANDOMLY, PERHAPS EVERY OTHER DAY. I'VE YET TO BE ABLE TO DUPLICATE THE PROBLEM BY RECREATING THE DRIVING CONDITIONS, BUT IT ALWAYS HAPPENS AT THE SAME SPEED, RIGHT AFTER UPSHIFTING. I NOTIFIED THE DEALERSHIP ABOUT THE PROBLEM RIGHT AWAY AND THEY CHECKED IT OUT WHEN I BROUGHT IT IN FOR IT'S FIRST SERVICE APPOINTMENT. AS EXPECTED, THE TECHNICIAN WAS UNABLE TO RECREATE THE PROBLEM AFTER A SHORT TEST DRIVE. THIS VEHICLE NOW HAS OVER 45,000 MILES AND THE FAULTERING CONTINUES TO OCCUR EVERY FEW DAYS.

Dec 03, 2010

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

3 complaints

I got the car off of some guy for 1600 dollars and I put a lot of money into and I have lights on the dash still on and the ecs is one and my steering wheel light is on as will.

Jul 06, 2023

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE STARTED SHAKING WHILE SHIFTING GEARS. ADDITIONALLY, THE BRAKES FAILED TO WORK EFFECTIVELY WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS SHAKING. THE CONTACT STATED THAT THE RPM WAS FLUCTUATING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE, POWER STEERING AND EPC WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE DROVE NORMALLY FOR A WHILE BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HANSEL VOLKSWAGEN (2951 CORBY AVE, SANTA ROSA, CA 95407) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO UPDATE THE ABS SOFTWARE. THE DEALER INFORMED THE CONTACT THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS MODULE FAILED INTERNALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.

Sep 09, 2020

I HAD MADE AN APPOINTMENT WITH VOLKSWAGEN DEALERSHIP TO HAVE MY CAR LOOKED AT BECAUSE OF THE RECALL. MY ABS LIGHT CAME ON AND HAS BEEN ON FOR WEEKS. IT HASN'T TURNED OFF. WHEN I TOOK MY CAR IN THEY TRIED TO PERFORM A SOFTWARE UPDATE BUT WEREN'T ABLE TO BECAUSE APPARENTLY THE MODULE WENT OUT BEFORE THE RECALL. I HAVEN'T HAD ANY PROBLEMS WITH THIS UNTIL JUST A FEW WEEKS AGO SO I DON'T UNDERSTAND HOW THAT IS POSSIBLE. NOW THEY ARE SAYING ITS TECHNICALLY MY FAULT AND NOW IM STUCK PAYING 1200 ON AN ABS MODULE AND MAINTENANCE. MY ABS LIGHT CAME ON WENT I WENT AROUND A CORNER AND SLAMMED ON MY BREAKS, EVER SINCE THEN IT WONT TURN OFF.

Jan 31, 2019

SERVICE BRAKES, AIR

3 complaints

ABS light, anti-skid light, flashing brake light and audible alarm came on immediately after starting vehicle and do not stop. Had experienced slight but unusual skidding while backing out of parking space on gravel yesterday but car ran ok right after that and then problem started today.

Aug 13, 2021

2009 VOLKSWAGEN JETTA. CONSUMER WRITES IN REGARDS TO ABS MODULE SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE DID NOT BEGIN TO HAVE ISSUES UNTIL AFTER THE RECALL REPAIR WAS PERFORMED. *JS

Feb 03, 2021

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE NOTICED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE THEN STALLED BY INDEPENDENTLY SHIFTING TO NEUTRAL WITHOUT WARNING. THE CONTACT HAD TO WAIT SEVERAL MINUTES IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THEY ADVISED HER THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 48,500. MAILED OUT 3/10/15*LJ UPDATED 03/31/15*LJ

Dec 20, 2012

UNKNOWN OR OTHER,SERVICE BRAKES

3 complaints

HI YES I AM CONCERNED IN REGARDS I HAD A CALL FOR A RECALL ON MY JETTA 2009. NHTSA CALLED ME TO SET UP AND APPOINTMENT. I DID EXACTLY WHAT I WAS SUPPOSED TO DO WITH THE RECALL. WHEN THE RECALL WAS FINISH I THOUGHT MY WORK WAS ON THE MANUFACTURING AND WAS TO PAY THE DEALERSHIP. LONG STORY SHORT I HAD TO PAY FOR THE LABOR AND THE PARTS FOR A RECALL ON MY 2009 JETTA VOLKSWAGEN..

Oct 01, 2020

I JUST BOUGHT THIS 2009 VOLKSAWAGEN JETTA THIS MONDAY, SEPTEMBER 16TH 2019, THE CAR HAS A NONSTOP BEEPING NOISE AS SOON AS THE KEY GOES IN THE IGNITION (NOT THE OPEN DOOR BEEP EITHER) AND THE ABS, BRAKE, AND TRACTION CONTROL LIGHTS ARE ON IN THE DASHBOARD. THE BEEP IS NONSTOP AND VERY FRUSTRATING AND STARTS EVERY TIME THE KEY GOES IN. I BOUGHT THE CAR FOR CHEAP THINKING THIS WOULD BE AN EASY FIX.

Sep 20, 2019

I GOT THE 2009 VW JETTA ON 8/2017 AT A USED CAR LOT I WENT ON WEBSITE VW SCHEDULE APPOINTMENT FOR A OIL CHANGE CHECK VIN # ON RECALL BY THEN IT COME UP RECALL CALLED THE NUMBER WEBSITE GAVE ME

Aug 16, 2017

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

3 complaints

THE ETC SIGN COMES ON AND THE CAR LOST ITS POWER SIGNIFICANTLY. THE OBD SCAN DOES NOT SHOW ANY CODE

Feb 05, 2020

I PICKED THE CAR UP FROM THE DEALER ON FRIDAY SEPT. 30 FOR REPAIRS FROM THE EARLIER INCIDENT AND DROVE THE CAR APPROXIMATELY 95 MILES. ON SAT. OCT 1 I DROVE 5 MILES AND AS I TURNED INTO MY DRIVE WAY THE CAR SHUT OFF IN THE SAME MANNER AS BEFORE, THE DOORS UNLOCKED AND THE DASH BOARD LIGHTS WENT BLACK. ONLY THIS TIME IT DID NOT RESTART AFTER WAITING. I HAD THE CAR TOWED TO THE DEALER AGAIN, AND THIS TIME IT WAS A FAULTY CLIMATE CONTROL SWITCH IN THE ELECTRICAL UNIT. I CONTACTED VW AMERICA AGAIN ABOUT THE ISSUES WITH THE CAR. SEE COMPLIANT #10428913. I EXPRESSED MY ISSUES THE SAFETY OF THE CAR AND THAT THE CAR WAS SUDDENLY SHUTTING OFF. VW AMERICA COVERED THE COST OF THE SECOND REPAIRS BUT NOT THE FIRST. *TR

Oct 06, 2011

MY JETTA GLI STALLED ON ME WHILE I WAS ON THE HIGHWAY IN 5TH GEAR. THE EPC WARNING LIGHT CAME ON PRIOR TO THE CAR STALLING. I WAS UNABLE TO START THE CAR AFTER. *TR

Jun 02, 2011

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

3 complaints

HI, I HAVE A 2009 JETTA 2.5 SE AND THE DOOR LOCKS STOPPED WORKING G BOTH MANUALLY OR WITH THE KEY REMOTE. I CANNOT LOCK MY DOORS EXCEPT FOR THE DRIVER DOOR. IT STARTED THIS MORNING OUT OF NOWHERE.

Nov 28, 2019

CAR DOOR LOCKS NOT WORKING / ERRATIC. WHEN I BOUGHT THE CAR FROM THE DEALER IN SANTA CRUZ, CALIFORNIA IN 2012, THEY DID NOT TELL ME THE REAR RIGHT PASSENGER DOOR DID NOT AUTOMATICALLY LOCK, NOR COULD IT BE LOCKED FROM INSIDE. I HAD TO MANUALLY LOCK IT FROM THE SIDE, AND NOW IT STAYS LOCKED ALL THE TIME UNLESS I PULL THE INSIDE LEVER. THEN, AN YEAR LATER, THE OTHER (LEFT) PASSENGER SIDE STARTED NEVER LOCKING TOO, AND MOST OF THE TIME I HAVE TO MANUALLY LOCK THE DRIVER DOOR WITH THE KEY. THE FRONT RIGHT PASSENGER DOOR STILL WORKS FINE, AS DO ALL THE ALARMS. THE DEALER SAYS IT WILL COST ME $1400 TO FIX.

May 05, 2016

THE SUN ROOF OPENED TO THE FIRST TILT POSITION WITHOUT ANY ACTION CAUSED BY THE DRIVER OR PASSENGER. IT HAPPENED AGAIN ON MAY 17 DURING A SLOW LEFT TURN IN A SHOPPING CENTER. MY CONCERN IS THAT IT MAY BE ELECTRICAL IN NATURE AND MAY AFFECT THE DOOR LOCKS AS WELL. ON A PREVIOUS OCCASION, I HAD DIFFICULTY OPENING THE TRUNK AND HAD TO USE MY KEY TO OPEN THE DRIVERS SIDE DOOR.

May 18, 2015

ELECTRICAL SYSTEM,ENGINE

3 complaints

MY DAUGHTER IS DRIVING A 2009 VW JETTA THAT IS NOT FIT FOR THE ROAD,THE DEALERSHIP SAYS IT ISN'T THERE PROBLEM,BERLIN CITY HONDA, AND THAT THEY DON'T WORK ON THEM,AND THE EXTENDED WARRANTY DOESN'T COVER IT, AS THE LIGHT TURNS GREEN SHE STEPS ON THE GAS,AND NO POWER AND THE STEERING WHEEL LOCKS,SHE IS IN HEAVY TRAFFIC AND IN A PANIC, SHE PULLS THE KEY,PUTS IT BACK IN AND THE CAR STARTS AGAIN,NOW IT KEEPS HAPPENING AND BERLIN CITY SAYS THEY CAN'T HELP HER? IS THIS A RECALL?

Jun 18, 2019

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS IDLING AND ATTEMPTING TO ACCELERATE, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

Sep 23, 2014

WHILE DRIVING ON FREEWAY CAR COMPLETELY SHUT-OFF. COASTED TO OFF-RAMP, STOPPED CAR AND THEN RE-STARTED IT. DEALER LATER DIAGNOSED IGNITION SWITCH PROBLEM (INTERMITTENT IGNITION SWITCH FAULTS LOGGED) AND RECOMMENDED REPLACEMENT OF THE IGNITION SWITCH. *TR

Jul 10, 2014

ELECTRICAL SYSTEM,AIR BAGS

3 complaints

TAKATA RECALL AIRBAGS AIRBAG LIGHT ON HORN STOPPED WORKING

Feb 13, 2018

WHEN PULLING INTO WORK, MY AIRBAG LIGHT CAME ON ALONG WITH A MESSAGE THAT SAID "AIRBAG FAULT!" I HAVE SINCE HAD THIS DIAGNOSED AS A FAILED CLOCK SPRING (LOCATED IN THE STEERING COLUMN), WHICH VW WILL NOT REPLACE BECAUSE THE CAR IS OVER MILEAGE AND TOO OLD FOR ANY KIND OF GOODWILL REPLACEMENT OF THE PART. SINCE THIS IS A CRITICAL SAFETY SYSTEM, I AM DISAPPOINTED THAT IT FAILED ON AN EFFECTIVELY NEW CAR, WHEN NONE OF THE 15-20 YEAR OLD BEATERS I'VE DRIVEN HAVE EVER HAD A CLOCK SPRING FAILURE. *TR

Sep 11, 2013

I TURNED MY CAR ON, AND THE AIRBAG WARNING LIGHT CAME ON. THE OWNER'S MANUAL STATES TO TAKE IT IMMEDIATELY TO A DEALER. I DID SO, AS QUICKLY AS POSSIBLE, FOR COMPUTER DIAGNOSTICS. I WAS TOLD THE PODS SYSTEM HAD FAILED ON MY PASSENGER SIDE. MY PASSENGER AIRBAG DOES NOT TURN ON WHEN I HAVE A PASSENGER IN THE CAR. VW TOLD ME THEY WOULD NOT PAY FOR THE PART BECAUSE I WAS OUT OF WARRANTY, DUE TO MILEAGE. HOWEVER, I WAS ALSO TOLD THAT WEAR AND TEAR ON A VEHICLE DOES NOT IMPACT THE FUNCTIONING OF THE AIRBAGS. NOW, VW HAS A NATIONWIDE BACKORDER OF THE PART TO REPAIR MY VEHICLE, WITH NO INDICATION OF WHEN I WILL BE ABLE TO REPAIR MY VEHICLE. AS OF NOW, MY VEHICLE IS UNSAFE FOR PASSENGERS. ACCORDING TO THE DRIVER'S MANUAL, AIRBAG FAILURES MAY ALSO REDUCE THE EFFECTIVENESS OF THE RESTRAINT SYSTEM IN THE EVENT OF A CRASH. FOR THE PRICE OF THIS VEHICLE, I WOULD NOT EXPECT THE AIRBAGS TO FAIL, EVER, LET ALONE IN BARELY THREE YEARS. *TR

Mar 06, 2012

FUEL SYSTEM, DIESEL,VEHICLE SPEED CONTROL

3 complaints

TRAVELING AT HIGHWAY SPEEDS WHEN GLOW PLUG INDICATOR LIGHT STARTED FLASHING AND ENGINE POWER WAS IMMEDIATELY LOST. ENGINE FAILED TO HOLD IDLE AND STALLED WHILE CAR WAS MOVING WITH CLUTCH ENGAGED. ENGINE WAS ABLE TO RESTART AND MIL LIGHT ILLUMINATED, GLOW PLUG INDICATOR LIGHT FLASHED AND DRIVER INFORMATION SYSTEM INDICATED ENGINE MALFUNCTION. CAR HAD NO ACCELERATION AND HAD TO BE TOWED TO DEALERSHIP. VW SERVICE TECHNICIAN INDICATED FUEL PUMP FAILURE AND SHOWED EVIDENCE OF METAL FILINGS IN FUEL INJECTION SYSTEM. *TR

Oct 03, 2013

AFTER RETURNING FROM A SERVICE AT THE DEALER, MY 2009 SPORTWAGEN INSTRUMENT WARNING LIGHTS DISPLAYED A FLASHING GLOW PLUG LIGHT FOLLOWED IMMEDIATELY BY A MESSAGE TO BRING THE VEHICLE TO IN FOR SERVICE. WE WERE FOUR HOUSES DOWN FROM OUR DRIVE, AND AS WE PULLED INTO THE DRIVEWAY, THE VEHICLE SHUT OFF AND WOULD NOT RESTART. IT WAS TOWED TO THE DEALER WHO REPORTED METAL DEBRIS IN THE FUEL FILTER INDICATING A HIGH PRESSURE FUEL PUMP FAILURE AND A COST FOR REPLACEMENT PARTS (ENTIRE FUEL SYSTEM) TOTALING OVER $5000. THIS IS A CERTIFIED PRE-OWNED VEHICLE, OWNED FOR LESS THAN ONE YEAR. I CALLED AND FILED A CLAIM WITH VW USA. *TR

Aug 13, 2013

ABRUPT DECELERATION TO 30MPH FROM 50MPH D/T VEHICLE IN FRONT OF ME HITTING THEIR BRAKE AND TURNING. THEN I ACCELERATED TO GET BACK TO THE POSTED SPEED OF 50MPH. WHEN DEPRESSING ACCELERATOR AT APPROX 40MPH HEARD A LOUD "POP", LOSS OF POWER, GLOW LIGHT ON DASH CAME ON AND WARNING. LOSS OF POWER WITH 3 CARS COMING BEHIND ME SO I QUICKLY MOVED TO THE SHOULDER AND RESTARTED THE CAR. CAR TURNED OVER BUT WAS IN "LIMP" MODE - I WAS LESS THAN 1 MILE FROM MY HOUSE, SO I PULLED OUT AND "LIMPED" HOME. CONTACTED VW ON MONDAY 11/14/11 AND MY DEALERSHIP. THE CAR WAS FLAT BEDDED TO THE DEALERSHIP AND HPFP FAILURE WAS DIAGNOSED, VW PAID IN FULL FOR COMPLETE REPLACEMENT OF ENTIRE FUEL SYSTEM. *TR

Jul 31, 2012

LATCHES/LOCKS/LINKAGES

3 complaints

LIKE HAS BEEN REPORTED BY MANY OTHER OWNERS, THE DRIVERS SIDE REAR DOOR LOCKING MECHANISM IS FAULTY. DOOR INTERMITTENTLY LOCKS WHEN THE LOCK BUTTON IS PRESSED. SOMETIMES THE DOOR WILL LOCK AND REMAIN LOCKED. WHEN THIS HAPPENS THE DOOR CANNOT BE UNLOCKED FROM INSIDE OR OUTSIDE THE CAR WITHOUT REPEATEDLY TRYING UP TO 30 TIMES IN SOME INSTANCES. THIS IS A MAJOR SAFETY CONCERN. IF THE DOOR IS LOCKED AND THERE IS AN ACCIDENT, OCCUPANTS WILL NOT BE ABLE TO ESCAPE. *TR

Aug 15, 2013

REAR DRIVER SIDE DOOR DOES NOT ALWAYS LOCK. I FIRST NOTICED IT WHEN I WAS PARKING THE CAR AND THE DOOR DID NOT LOCK. THERE IS NO WAY OF LOCKING THE DOOR MANUALLY AS IN A CAR WITHOUT AUTOMATIC DOOR LOCKS. PERIODICALLY, THE LOCK FAILS TO ACTUATE WHEN DRIVING (DOORS ARE SUPPOSE TO LOCK AUTOMATICALLY). PRESSING THE LOCK/UNLOCK BUTTON DOESN'T ALWAYS WORK. THERE IS NO EASY WAY TO TELL IF THE DOOR LOCKED PROPERLY WHEN DRIVING WITHOUT TAKING MY EYES OFF THE ROAD AND IF THE DOOR DIDN'T LOCK, IT DOESN'T LOCK WITH THE ELECTRIC LOCK/UNLOAD SWITCH. THIS IS NOW HAPPENING ON A REGULAR BASIS. I AM UNDER THE IMPRESSION THAT ONE MAJOR REASON FOR LOCKING YOUR CAR DOORS IS TO PROTECT PASSENGERS FROM BEING EJECTED FROM THE CAR IN THE EVENT OF A CRASH. *TR

Aug 13, 2011

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE EXITING THE VEHICLE, ALL FOUR DOORS LOCKED WITHOUT INTENTION. THE ENGINE REMAINED ON, AND A CHILD WAS POSITIONED IN THE REAR OF THE VEHICLE. SHE ATTEMPTED TO ACCESS THE VEHICLE WITH THE KEY FOB AND MANUALLY. THE KEY FAILED TO UNLOCK THE DOOR. SHE HAD TO BREAK THE PASSENGER WINDOW TO OPEN THE DOOR. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 12,000. THE VIN WAS UNAVAILABLE.

Dec 11, 2009

ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL,FUEL/PROPULSION SYSTEM

3 complaints

I WAS ON THE EXIT RAMP OF THE INTERSTATE AND THE GO TO WORKSHOP WARNING CAME ON ALONG WITH THE GLOW PLUG WARNING LIGHT. VEHICLE LOST POWER, I WAS ABLE TO GET TO A SIDE STREET AND TURNED OFF VEHICLE, IT RESTARTED AND SEEMED FINE DROVE ABOUT 2 MILES AND STOPPED FOR A LIGHT, CAR STALLED AND WARNING LIGHTS CAME BACK ON. CAR DID NOT RESTART HAD PUSH TO SIDE OF ROAD AND TOW HOME. TOWED TO DEALER FIRST OF WEEK. FOUND TO BE HIGH PRESSURE FUEL PUMP FAILURE OF THE DIESEL ENGINE. THIS IS THE SECOND ONE TO GO BAD FIRST ONE AT 135380 MILES AND NOW AT 228605 MILES ONLY 93225 MILES ON REPAIR JOB. VW REPAIRED THE FIRST ONE, REPLACED ENTIRE FUEL SYSTEM AT NO CHARGE, DO TO FAULTY HPFP. EVEN THOUGH THIS PUMP HAS LESS MILES THEY WILL NOT HELP WITH REPAIR COST. BOTH TIMES CAR DIED AT A MAJOR INTERSECTION AND HAD TO BE PUSHED TO SIDE OF ROAD. *TR

Nov 13, 2012

CAR FLASHED ENGINE MALFUNCTION, DIED SOON AFTER, WILL NOT START UP AGAIN. *TR

Oct 17, 2012

I WAS GOING DOWN THE ROAD AT APPROXIMATELY 45 MPH, THE ENGINE LOST POWER AND STALLED. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, THEN HAVE IT TOWED. MY SPOUSE IS AN ENGINE MACHINIST, AND AFTER TALKING TO A VOLKSWAGEN DEALERSHIP, AND TAKING THE CAR APART, FOUND METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. SO FAR, HE HAS SPENT $3200 FOR PARTS WHICH HAS DEPLETED OUR SAVING ACCOUNT. HE IS SELF EMPLOYED AND I WORK PART TIME AND PART TIME STUDENT, PAYING $400 A MONTH FOR A CAR WE THOUGHT WOULD BE SAFE, DEPENDABLE AND ECONOMICAL! THIS IS CLEARLY A SAFETY ISSUE, DOCUMENTED FOR OVER 2 YEARS WITH NO RESPONSIBILITY TAKEN BY VW, WHO HAS FALSELY DENIED ANY ONGOING ISSUE OF THIS SORT. FORTUNATELY, MY HUSBAND CAN DO THE LABOR, BUT PEOPLE ARE SPENDING $8,000 TO $10,000 TO GET THIS VW PROBLEM FIXED, AND IN SOME CASES HAS HAPPENED AGAIN. THIS HIGH PRESSURE FUEL SYSTEM IS FAULTY AND UNSAFE. VW NEEDS TO TAKE RESPONSIBILITY FOR THEIR PRODUCT TO ENSURE CUSTOMER SAFETY ON THE ROADWAYS. *TR

Jun 13, 2012

FUEL SYSTEM, DIESEL,POWER TRAIN

3 complaints

I WAS ON THE EXIT RAMP OF THE INTERSTATE AND THE GO TO WORKSHOP WARNING CAME ON ALONG WITH THE GLOW PLUG WARNING LIGHT. VEHICLE LOST POWER, I WAS ABLE TO GET TO A SIDE STREET AND TURNED OFF VEHICLE, IT RESTARTED AND SEEMED FINE DROVE ABOUT 2 MILES AND STOPPED FOR A LIGHT, CAR STALLED AND WARNING LIGHTS CAME BACK ON. CAR DID NOT RESTART HAD PUSH TO SIDE OF ROAD AND TOW HOME. TOWED TO DEALER FIRST OF WEEK. FOUND TO BE HIGH PRESSURE FUEL PUMP FAILURE OF THE DIESEL ENGINE. THIS IS THE SECOND ONE TO GO BAD FIRST ONE AT 135380 MILES AND NOW AT 228605 MILES ONLY 93225 MILES ON REPAIR JOB. VW REPAIRED THE FIRST ONE, REPLACED ENTIRE FUEL SYSTEM AT NO CHARGE, DO TO FAULTY HPFP. EVEN THOUGH THIS PUMP HAS LESS MILES THEY WILL NOT HELP WITH REPAIR COST. BOTH TIMES CAR DIED AT A MAJOR INTERSECTION AND HAD TO BE PUSHED TO SIDE OF ROAD. *TR

Nov 13, 2012

2009 TDI JETTA HIGH PRESSURE FUEL PUMP. THREE PUMPS HAVE BEEN PUT IN AND IT KEEPS FAILING ON THE HIGHWAY TWICE AND WAS EXTREMELY DANGEROUS AND I AM OVER WARRANTY AND IT SEEMS TO BE A FAULTY DESIGN. DON'T KNOW WHAT STEPS TO TAKE HERE THEY HAVE HAD MY CAR FOR ALMOST 90 DAYS. *TR THE CONSUMER ALSO STATED TWO TRANSMISSION FANS HAVE BEEN INSTALLED IN THE VEHICLE. HE WAS THEN TOLD A NEW TURBO WAS NEEDED AT A COST OF $3000. UPDATED IVOQ 12/10/12

Jul 17, 2012

2009 VW JETTA TDI. ENGINE STALLS FREQUENTLY, WITH DELAYED RESTART. THE ECU WILL SHUT DOWN THE ENGINE IF THE RPM FALLS, EVEN MOMENTARILY, BELOW SOME PREDETERMINED LEVEL, I OBSERVE THIS THRESHOLD AT ABOUT 600 RPM. THE KEY MUST BE CYCLED TO THE OFF POSITION AND THEN BACK TO START TO RESTART THE VEHICLE, BUT ONCE SHUT DOWN, THERE IS A BRIEF DELAY BEFORE THE ECU WILL ENGAGE THE STARTER, LEAVING THE DRIVER OF A STALLED VEHICLE IN POSSIBLE HARMS WAY, WITH THE KEY IN THE START POSITION WAITING FOR THE ENGINE TO RESTART. DISCUSSION OF THIS PROBLEM IS OFTEN OBFUSCATED BY SHAME, DENIAL AND RECRIMINATIONS ABOUT DRIVERS ABILITY TO ADEQUATELY OPERATE A MANUAL TRANS AND CLUTCH. VERY SKILLED DRIVERS MAY NEVER SEE THE PROBLEM, BUT MAY ALSO DENY IT. MANY DRIVERS, NEW TO THE CAR, ARE OFTEN UNABLE TO DRIVE THE VEHICLE AT ALL. I, AS A MODERATELY SKILLED DRIVER, AFTER OVER A YEAR DRIVING THE CAR EVERYDAY, STILL STALL THE VEHICLE PERIODICALLY. THE SOLUTION IS TO UPDATE THE FIRMWARE IN THE ECU SO THAT THE LOW RPM THRESHOLD IS LOWER (APPROX 400 RPM), AND/OR THAT A SHORT DELAY BE ADDED TO THE SHUT DOWN FEATURE SO THAT BRIEF TRANSIENT LOW RPM EVENTS DO NOT TRIGGER THE SHUT DOWN. *TR

Sep 24, 2010

TIRES

3 complaints

2ND TIRE OF THIS TYPE ON THIS VEHICLE THAT HAS DEVELOPED A SIDEWALL BUBBLE RENDING THE TIRE UNSAFE TO DRIVE ON. *TR

Jan 06, 2012

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE VEHICLE HAD HANCOCK TIRES SIZE 205/55/R16, DOT NUMBER 1GRPDYH. WHILE HAVING THE TIRE EXAMINED, THE CONTACT WAS INFORMED BY A MECHANIC THAT THE FRONT DRIVER SIDE TIRE WAS CRACKED ALONG THE SIDEWALL. THE TIRE WAS NOT REPLACED AND THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 57,000.

Oct 15, 2010

TIRE VALVE STEM CRACKED DURING TIRE FILLING. *TR

Jan 12, 2010

ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL,POWER TRAIN

3 complaints

MY 2009 JETTA TDI ENGINE STARTED RUNNING ROUGH WHEN I PUSHED THE CLUTCH IN WHILE TURNING INTO A PARKING LOT 3 WEEKS AGO. I COASTED TO A PARKING SPOT AND TURNED OFF THE IGNITION. I STARTED THE CAR BACK UP IMMEDIATELY TO SEE IF IT WAS GOING TO BE OK AND IT SOUNDED GOOD SO I SHUT IT OFF. WHEN I RETURNED ABOUT 45 MINUTES LATER, THE CAR STARTED BUT SOUNDED LIKE IT WAS RUNNING ON ONLY ONE OR TWO CYLINDERS AND THEN DIED. I CALLED A TOW TRUCK AND IT WOULD NOT START AT ALL WHEN HE ARRIVED. THE DEALER ASKED IF I HAD EVER RUN GASOLINE THROUGH IT. I SAID 'NO, WHY WOULD I DO THAT?' HE SAID THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED AND THAT VW WOULD PAY FOR THIS 'ONE TIME' EVEN THOUGH THE WARRANTY HAS RUN OUT. WELL, IF THEY ARE AT FAULT THIS TIME, THEY WILL BE AT FAULT THE NEXT TIME TOO. MY CONCERN IS THE NEXT TIME. I DRIVE ON A 70 MPH INTERSTATE 90 MILES ROUND TRIP TO WORK 5 DAYS A WEEK. WHAT ARE THE CHANCES THAT I WILL BE LUCKY ENOUGH THAT IT DID NOT HAPPEN IN TRAFFIC AT THAT SPEED THE FIRST TIME AND JUST WHERE WILL I BE WHEN IT HAPPENS AGAIN? IF THEY ARE REPLACING THIS SHREDDED HIGH PRESSURE FUEL PUMP WITH THE SAME MODEL MADE OF THE SAME MATERIALS, IT WILL HAPPEN AGAIN. IS THERE ETHANOL BEING PUT INTO DIESEL IN THIS COUNTRY? WHAT ABOUT THE ADDITIVES TO DIESEL THAT ARE NECESSARY FOR LUBRICITY THAT ARE PUT IN BY THE DIFFERENT COMPANIES? IS ONE OR MORE TYPES OF THESE THE CULPRIT? THIS PROBLEM IS ALL OVER THE INTERNET AND I HOPE THAT VW CAN COME UP WITH A PERMANENT SOLUTION BEFORE SOMEONE IS SERIOUSLY INJURED - IF IT HASN'T HAPPENED ALREADY. MEANWHILE - STILL WAITING FOR MY CAR TO BE RETURNED TO ME.

May 16, 2011

ENGINE ABRUPTLY STALLED ENTERING LARGE MULTI-LANE INTERSECTION, AS ENGINE REPAIR LIGHT CAME ON. SUDDENLY INOPERATIVE POWER TRAIN ON THE VEHICLE WITHOUT ANY PRIOR WARNING. TDI DIESEL POWERED VEHICLE. TOWED TO DEALERSHIP AND DIAGNOSED WITH HPFP (FUEL PUMP) & FUEL SYSTEM FAILURE.

Mar 22, 2011

I RECENTLY PURCHASED A 2009 VOLKSWAGEN JETTA TDI DIESEL CAR WITH A 6 SPEED MANUAL TRANSMISSION AND 20,000 MILES. I HAVE NOTICE THAT THE CAR IS EXTREMELY EASY TO STALL WHEN ATTEMPTING TO ACCELERATE IN FIRST AND SECOND GEARS. IT SEEMS THE INJECTION TIMING MAY BE TOO FAR ADVANCED. I HAVE DRIVEN LOTS OF SIMILAR OLDER MODEL DIESEL CARS IN EUROPE AND ELSEWHERE WITHOUT ANY SUCH PROBLEMS. I DO NOT KNOW WHAT TO DO TO CORRECT THE PROBLEM. I HAVE NOTICED THAT YOU MUST SPEED UP SIGNIFICANTLY IN FIRST GEAR BEFORE SHIFTING TO SECOND. THE ENGINE SEEMS TO BE UNABLE TO LUG AT A LOW RPMS. *TR

Aug 31, 2010

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,ENGINE

2 complaints

I brought my car to the dealership not even 2 years ago. They said they fixed my ABS moduler and the EPC updated the software and replaced the ABS moduler if they did then why is my car shutting down and causing me trouble and having issues. I just need this car fixed the correct way. They didnt fix it due to the way they went about it. I need my car fix due to my 8 year old daughter I take yo school and also taking my fiance to PT due to a terrible accident. I need answer or someone to answer why my car is acting up if they fixed it.. Thank You Dawn

Feb 15, 2022

THE CARS CHECK ENGINE LIGHT CAME ON AND LOST POWER ON THE FREEWAY. I TOOK IT TO GET CHECKED AND A DIAGNOSTIC WAS DONE . I HAD JUST GONE TO THE DEALERSHIP A WEEK BEFORE AND HAD THE BACK BRAKES AND ROTORS REPLACED FOR $500 DOLLARS AND THE OIL CHANGED FOR ANOTHER $100. THEY SAID EVERYTHING WAS FINE.

Oct 07, 2020

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

My car been fine and went to take my daughter to school and shut the car off and get back in to go home and wouldn't start and the Abs light came on and Check Engine light as well. I am concerned because I think since I have done the ABS no longer then 2 years. I feel like there is a problem and dont think VW fix it the first time when I took it in.. My fiance had a terrible accident 12 month ago and no income and I dont know how we are going to fix it if we have too thats what I am worried about as well.. Thank you, Dawn

Jan 03, 2022

STARTED THE CAR AND AFTER ABOUT 5 MINUTES OF DRIVING, THE ENGINE SHUTS OFF BUT ALL ELECTRICAL SYSTEMS APPEAR TO BE WORKING. NO TROUBLE/ INDICATOR LIGHTS COME ON. THIS HAS HAPPENED ON THE INTERSTATE TRAVELING 70, ON A SIDE STREET TRAVELING 35, AND SITTING IDLE AT A STOP LIGHT. EVERY TIME, THE CAR WILL RUN FOR BETWEEN 5-7 MINUTES THAN NOT RESTART FOR 5-7 MINUTES. AT ATTEMPTS TO RESTART INSIDE THAT 5 MINUTE WINDOW AFTER THE ENGINE STALLS, THERE IS NO TURNING OVER, NO CLICKING OR ANYTHING. THERE IS NO TEMP ISSUES, OR LOW FUEL ISSUES. THIS HAS HAPPENED ON A FULL TANK AND A HALF TANK ALSO. *TR

Jun 30, 2015

POWER TRAIN,SERVICE BRAKES

2 complaints

I HAVE LIGHT COME ON WHEN TURN ON CAR AND ABS LIGHT CCME ON JERK THE CAR WHN MOVE IT ITTO GEAR. THIS DOES ALL THE TIME I SCARED GOIN GET CAR ACCIDENT.

Mar 01, 2021

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING OVER AN HOUR AT VARIOUS SPEEDS, THE VEHICLE PERFORMED ROUGHLY AND JERKED. THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE SLID. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBERS: 09V333000 (POWER TRAIN) AND 09V164000 (POWER TRAIN). THE FAILURE MILEAGE WAS 100,000.

Sep 17, 2019

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

2 complaints

HAD DROVE THE CAR LITTLE WHILE, THEN MADE A STOP, CRANKED THE CAR TO LEAVE AND SOUNDED LIKE IT WAS LOW ON OIL, THAT KIND OF. TAPPING SOUND. OIL WAS FINE. BUT THE SOUND STILL THERE THE NEXT DAY. AFTER DRIVING IT A MILE OR TWO. IT GOT LOUDER, THEN THE CHECK ENGINE LIGHT CAME ON. I STOPPED AT THE CLOSEST PART STORE ABOUT 5 MIN AFTER THE LIGHT CAME ON. THEY CHECKED IT WITH THE SCANNER. SAID IT WAS A KNOCK SENSOR CODE. P0328, BANK 1.TOOK IT TO VW. TO GET A DIAGNOSITS DONE. AND THE MAN SAID IT WAS DUE TO A RECALL. THE PROBLEM I WAS HEARING, AND THE CODE. WAS FROM THE RECALLED PART. THEY CHANGED THAT PART. SAID IT WAS A FUSE PANEL ON ENGINE BLOCK. THE PROBLEM WAS STILL THE SAME. THEN, HE SAID IT WAS NOT DUE TO THE RECALL. AND I STILL HAD TO PAY THE 120 DOLLAR FOR THE DIAGNOSTIC. AND SAID THEY WOULD HAVE TO OPEN THE ENGINE TO CHECK ANY FURTHER, AND THAT THE LABOR WOULD BE ABOUT 2000 DOLLARS. I HAD TOOK IT BY VW BEFORE IT STARTED TO HAVE ANY NOTICEABLE PROBLEMS.WHEN I HAD HAPPENED TO LOOK UP RECALLS ONLINE. THE MAN LOOKED IT UP BY MY VIN. TOLD ME THERE WERE 3 ACTIVE RECALLS. BUT IT WOULD BE ANOTHER WEEK BEFORE THEY COULD GET TO IT. I ASKED IF IT WOULD BE OK TO CONTINUE DRIVING IT, WAS ANY OF THEM SERIOUS ENOUGH TO NOT. HE TOLD ME , NO, THAT IT WOULD BE FINE TO DRIVE. SAID SPECIALLY SINCE I WASENT HAVING ANY PROBLEMS ALREADY .

Nov 30, 2019

CHECK ENGINE LIGHT COMES ON FREQUENTLY AND WHEN I TAKE TO DEALER IT IS ALWAYS A SENSOR PROBLEM I HAVE ALSO HAD SOME ELECTRICAL ISSUES REPLACING BULBS FREQUENTLY. ALSO WHILE DRIVING THE SHIFTING LIGHTS WILL ALL LIGHT UP PRNDS, SOMETIMES THERE IS A LOSS OF POWER. ALSO ONE OF THE OVERHEAD LIGHT SEEMS TO HAVE MELTED DUE TO A HIGH HEAT SOURCE OF SOME KIND.

May 06, 2016

POWER TRAIN,FUEL/PROPULSION SYSTEM

2 complaints

3 WEEKS AFTER PURCHASING MY PRE-OWNED VEHICLE IN MAY 2019, SMOKE STARTED POURING OUT OF THE ENGINE ON MY WAY TO WORK. I HAD MY CAR TOWED TO A SHOP AND WAS TOLD THE CAUSE OF THE ISSUE WAS BROKEN ENGINE HOSE CLAMPS. THE SHOP CHARGED ME ALMOST $700 FOR BRAND NEW HOSE ASSEMBLIES AND CLAMPS. ALSO, MY TRANSMISSION IS SLIPPING INTERMITTENTLY AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE.

Aug 09, 2019

WAS ON THE HIGHWAY AND THE ENGINE STARTED TO STALL. GLOW PLUG LIGHT FLASHING AND ENGINE LIGHT ON. DISPLAY READS SOMETHING ABOUT ENGINE FAULT WORKSHOP. I TURNED CAR ON AND NO PROBLEM OR LIGHTS OR ERRORS WERE DISPLAYED. STARTED DRIVING AND CAR HAD VERY MINIMAL POWER AND WOULD SHIFT HIGH RPM. TOWED CAR TO VW DEALERSHIP AND THEY SAID MY HIGH PRESSURE FUEL PUMP HAD DETERIORATED AND SENT METAL SHAVINGS THROUGH MY FUEL PUMP SYSTEM. $6K TO FIX! A FAULTY PART AND VW SAYS IT'S MY RESPONSIBILITY TO FIX. I WISH VW WOULD HOLD TO THEIR CARS. *TR

Dec 04, 2013

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES

2 complaints

VW JETTA WOLFSBURG EDITION 2009. 1. I HAVE TAKEN MY CAR AUTO REPAIR SHOP OVER 5X OVER THE TIMES OVER THE PAST YEAR BECAUSE THE 'ENGINE MALFUNCTION' LIGHT WAS GOING ON/OFF INTERMITTENTLY - ON FOR 3 HOURS THEN OFF, ON FOR 2 DAYS, OFF. NOW THE CHECK ENGINE LIGHT IS PERMANENTLY ILLUMINATED ON THE DASHBOARD DESPITE MULTIPLE ENGINE AUTO REPAIR SERVICES RENDERED. 2. THE ABS AND EPS/ASR SYMBOLS ILLUMINATE AND ALARM GOES OFF RANDOMLY WITHOUT REASON WHILE I AM DRIVING 50-65MPH ON MAJOR NYC HIGHWAYS AND/OR WHEN IM DRIVING 15-35 ON A RESIDENTIAL STREET. THE EPS/ASR FLASHES CONTINUOUSLY WHILE SOUNDING AN ALARM FOR 60 SECONDS OR SO, ABS REMAINS CONSTANT LIT AND WILL CONTINUE TO DO SO UNTIL I AM ABLE TO STOP, TURN OF THE ENGINE, WAIT A MINUTE, AND THEN RESTART THE CAR. ON HIGHWAY I HAVE HAD TO DRIVE CONSIDERABLE DISTANCE WITH EMERGENCY LIGHTS FLASHING. 3. I WAS PULLED OVER BY A COP AT NIGHT BECAUSE ONE OF MY TAIL LIGHTS WAS OUT. I HAD NO IDEA THAT WAS THE CASE AND WOULD HAVE NEVER FOUND OUT BECAUSE THE "LIGHT BULB!" WARNING WAS NOT ON, AND NEVER CAME ON. I GOT IT FIXED 2 DAYS LATER, STILL NO LIGHT BULB SIGNAL, MY RIGHT TAILLIGHT WAS REPLACED. ABOUT 2 WEEKS LATER THE "LIGHT BULB!" ICON ILLUMINATED, I TESTED AND ALL THE LIGHTS WERE WORKING- BUT THE 'LIGHTBULB!' REMAINED LIT. ABOUT 2 WEEKS LATER THE LIGHTBULB WAS OFF. 4. THE AUX FEATURE ON MY CAR IS NO LONGER ACCESSIBLE. REPAIR SHOP BUT THEY WERE UNABLE TO FIX BECAUSE VW SPECIALITY CODE/ SYSTEM PROGRAMMING? 5. I HAVE NOTICED IT TAKES MORE EFFORT TO ENGAGE MY BRAKES WHILE DRIVING. I HAVE HAD MY CAR BRAKE PADS REPLACED AT LEAST 2X OVER THE PAST 6 YEARS (I HAVE DRIVEN ABOUT 20K MILES). ALSO NOTE - NO SYMBOL OF EMERGENCY BRAKE/ MECHANIC MAINTENANCE / WORN BRAKE PADS/ AUTOMATIC TRANSMISSION/GEARBOX SYMBOL WERE ILLUMINATED DURING THIS EVENT (IN FEBRUARY 2018) AND NONE OF THESE SYMBOLS HAD ILLUMINATED TO THIS DAY (APRIL 2018).

Apr 26, 2018

INTERMITTENT ELECTRICAL PROBLEMS FROM UNDETERMINED SOURCE FOR LAST YEAR, ENDED UP LOSING ALL LIGHTS ON PASSENGER SIDE OF CAR, AND SOME LIGHTS/LIGHT FUNCTION ON DRIVER'S SIDE, INCLUDING BRAKE LIGHTS, TURN SIGNALS, HEADLIGHTS ETC. RANDOM SECURITY ALARM GOING OFF WITHOUT BEING ABLE TO TURN IT OFF, BRAKE WARNING LIGHTS, TRACTION CONTROL ISSUES. AFTER A QUICK INTERNET SEARCH I BECAME AWARE THAT THIS IS A VERY COMMON PROBLEM AND KNOWN VW ISSUE, AND FOUND F16 FUSE TO BE MELTED ALONG WITH A PORTION OF THE FUSE BOX. CALLED THE ONLY VW DEALER IN THE CITY 10/23/14 AND WAS TOLD I HAD TWO SAFETY RECALLS ON MY CAR, ONE FOR AN ECM SOFTWARE UPDATE AND ONE FOR THIS ELECTRICAL ISSUE, NEITHER OF WHICH I WAS NOTIFIED OF, YET HAVE BEEN NOTIFIED TO HAVE THE "DIESEL ONLY" STICKER INSTALLED, AND HAVEN'T MOVED SINCE LONG BEFORE I PURCHASED THE CAR. DEALER IS NOT ABLE TO LOOK AT MY VEHICLE UNTIL 10/27/14 AND CANNOT PROVIDE A LOANER CAR SINCE VOLKSWAGEN WON'T REIMBURSE THEM FOR THAT COST. CALLED VOLKSWAGEN CUSTOMER SERVICE AND SPOKE WITH DOUG, ONLY TO BE TOLD THEY COULD NOT AUTHORIZE RENTAL CAR REIMBURSEMENT, AND I WOULD NEED TO EITHER SHOULDER THAT EXPENSE MYSELF OR CONTINUE DRIVING THE CAR IN IT'S CURRENT STATE. INFORMED HIM THAT THE CAR WAS NOT SAFE TO BE DRIVEN WITH THE LIGHTING ISSUES, AND FUSE F16 BEING TIED INTO ABS AS WELL, WAS TOLD HE COULDN'T HELP ME. IF THEY HAD DONE THE CORRECT THING, I WOULDN'T BE LEFT IN AN UNSAFE CAR TO TRANSPORT MY FAMILY, DUE TO THEIR ENGINEERING DESIGN NEGLIGENCE. *TR

Oct 23, 2014

AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

2 complaints

TL* THE CONTACT OWNED A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE ABS WARNING INDICATOR ILLUMINATED AS THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S VEHICLE DID NOT STOP AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL HER INSURANCE COMPANY. THE MANUFACTURER OPENED CASE NUMBER: 180215369. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) AFTER THE CRASH, WHICH COULD HAVE CONTRIBUTED TO THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 163,129. *TT ENGINE WAS PLACED WITH A REMANUFACTURED ENGINE IN NOVEMBER 2014 DUE TO ORIGINAL ENGINE FAILURE. THE MILEAGE FOR ORIGINAL REPLACEMENT ENGINE WAS APPROXIMATELY 38,000 MILES. *TT

Apr 11, 2018

Crash: 1

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES LOCKED UP AND CAUSED THE CONTACT'S VEHICLE TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. TWO WEEKS AFTER THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE FAILURE MILEAGE WAS 128,792.

Apr 07, 2017

Crash: 1

STEERING,ELECTRICAL SYSTEM

2 complaints

STARTED WITH KEY BEING VERY DIFFICULT TO TURN ON OR OFF IN IGNITION AND THE STEERING COLUMN LOCK NO LONGER ENGAGED AT ALL WHEN THE CAR WAS OFF. THEN, TWICE WITHIN 1 MILE, THE STEERING COLUMN LOCK DID ENGAGE WHILE THE CAR WAS BEING OPERATED IN A TURN AT APPROXIMATELY 45 MILES PER HOUR. AFTER PARKING THE CAR IMMEDIATELY FOLLOWING, THE KEY WOULD NOT TURN TO THE OFF POSITION UNTIL THE EXPOSED END OF THE KEY WAS TAPPED WITH A HAMMER. STEERING COLUMN LOCK THEN APPEARED TO LOCK AND UNLOCK APPROPRIATELY, HOWEVER, KEY WILL NO LONGER TURN IN THE IGNITION TO THE START POSITION. CAR IS CURRENTLY AT THE LOCAL DEALERSHIP WHO HAS DIAGNOSED THE PROBLEM OF AN "INOPERABLE STEERING COLUMN LOCK" AND IS PERFORMING THE NEEDED REPAIR.

Mar 19, 2018

I WAS TRAVELING ALONG THE OUTER LOOP OF 495 BELTWAY IN THE RIGHT CENTER LANE AT APPROXIMATELY 7:15AM WHEN THE CAR SUDDENLY SHUT OFF. THE DOORS LOCKS CLICKED UNLOCK AND THE DASH LIGHTS WENT BLACK. THE CAR DRIFTED TO THE SHOULDER OF THE ROAD. AFTER ABOUT 5 MINUTES THE CAR STARTED AND I DROVE 1/2 MILE AND SHUT OFF AGAIN IN THE SAME MANNER. THE CAR WAS TOWED TO VOLKSWAGEN OF WALDORF WHERE THEY CITED A ELECTRONIC CONTROL UNIT IN THE STEERING COLUMN WAS FAULTY. *TR

Oct 06, 2011

VEHICLE SPEED CONTROL,ENGINE

2 complaints

AFTER MONTHS OF CAR BOGGING EVENTUALLY MY CHECK ENGINE LIGHT WENT ON. CODE READ FOR OXYGEN SENSOR. SHORTLY AFTER EPC LIGHT CAME ON. CAR WOULDN'T MOVE. AFTER RESEARCH I FOUND THAT MANY JETTA'S HV THIS ISSUE. RECALL?

Mar 16, 2018

VEHICLE BEGAN STALLING AT STOPS AT ABOUT 55000 MILES. VEHICLE AT COMPLETE STOP, TAKE FOOT OF BRAKE AND IT EITHER (1) ROLLS THEN MOVES FORWARD, (2) LURCHES/SHUTTERS AND MOVES FORWARD OR (3) STALLS BEFORE PUTTING FOOT ON GAS. THE STALLING HAS BECOME MORE FREQUENT IN THE LAST MONTH AND ON MAY 31 2013, THE VEHICLE STALLED MULTIPLE TIMES AND ON ONE OCCASION DID NOT RESTART AFTER APPROXIMATELY HALF DOZEN ATTEMPTS BUT FINALLY MANAGED TO RESTART. THE VEHICLE IS GOING IN FOR SERVICE TO HOPEFULLY IDENTIFY AND FIX THIS ISSUE ON JUNE 3 2013. THE LURCHING FORWARD CAN BE DRASTIC AND THE POTENTIAL FOR "JUMPING" FORWARD INTO ANOTHER CAR AND CAUSING AN ACCIDENT IS NOW A REAL CONCERN. *TR

Jun 02, 2013

UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

2 complaints

ABS RECALL - I JUST RECEIVED MY RECALL FOR THE JETTA STATING THE ABOVE PROBLEM AND REMEDY. BUT I DON'T THE ONE PARAGRAPH IN MY LETTER ABOVE STATING "PLEASE BE AWARE THAT OTHER CONDITIONS (UNRELATED TO THE ISSUE DESCRIBED IN THIS LETTER) MAY CAUSE THE ABS SYSTEM WARNING LIGHT IN YOUR VEHICLE TO ILLUMINATE. CUSTOMERS SHOULD BE PREPARED TO COVER DIAGNOSTICS AND REPAIR COSTS ASSOCIATED WITH THESE OTHER, UNRELATED CONDITIONS"....REALLY! ARE YOU FKM! I'M SUPPOSED TO TRUST THEM WHEN THEY TELL ME...."WERE SORRY SIR, BUT YOUR PROBLEM IS NOT RELATED TO THE RECALL AND THE REPAIR WILL COST YOU $650.00, THANK YOU" HAHA, VOLKSWAGEN IS JUST TRYING TO RECOUP THE MONEY THEY LOST TO THE TDI SCAM. NEVER SEEN SUCH A MISCHIEVOUS RECALL IN MY LIFE! I HAVE BEEN HAVING THIS PROBLEM FOR YEARS NOW, RAIN OR SNOW. IF I TURN THE CAR OFF AND BACK ON IT SEAMS OK

Feb 22, 2017

RANDOMLY, MOST OF THE VEHICLE WARNING LIGHTS, CHECK ENGINE OR MALFUNCTION INDICATOR LIGHT, BRAKE SYSTEM, ABS, TRACTION CONTROL OR ESP, AIRBAG FAULT, APPEAR WHILE I AM USING A BRAKE FOR RED LIGHT AND DRIVING ON ANY KINDS OF ROADS. THEN I FEEL THE WHEEL AS HEAVIER THAN USUAL, THE PAST (CANNOT TURN SMOOTHLY LIKE BEFORE). I JUST PURCHASED THE USED VEHICLE ON DECEMBER 16, 2015. THE CARDEALER, AUTONATION, SOLD THE CAR BY ADVERTISING THAT'S WELL MAINTENANCED AND ALL CHECKED. HOWEVER, WITHIN6 MONTHS AFTER THE PURCHASE, THOSE VEHICLE WARNING LIGHTS CAME UP ON THE DISPLAY. AUTONATION SUGGESTED ME TO GO TO WOLLSWAGEN DEALER. THE MECHANIC AT THE LOCAL VOLKSWAGEN DEALER GAVE ME AN ESTIMATES FOR THE REPAIR AROUND 2,000 USD SAYING THAT ABS SYSTEM IS NOT WORKING AND NEEDS TO BE REPLACED BY A NEW ONE. I ASKED A HELP TO AUTONATION, BUT THE DEALER SAID THAT'S WHY VOLKSWAGEN CAR IS KNOWN AS A RISKY CHOISE. THE DEALER APPOLOZIED ME SAYING THAT HE CANNOT HELP ME. IS THERE ANY WAY TO RETURN THE CAR TO AUTONATION OR TO GET MY CAR REPAIRED BY AUTONATION?

May 26, 2016

ELECTRICAL SYSTEM,SEATS

2 complaints

SEAT WARMER BURNED A HOLE THROUGH THE SEAT AND BURNED THROUGH MY CLOTHING TO MY SKIN. I REACHED BACK TO SEE WHAT WAS WRONG AND BURNED MY HAND. I HAD SMELLED SMOKE BUT IT WAS TOO LATE BY THE TIME I FIGURED OUT WHAT HAD HAPPENED. IT COULD HAVE BEEN EXTREMELY DANGEROUS IF I HAD BEEN ON A BUSY ROAD WITH MY SON AND IT STARTED A FIRE. I WAS LUCKY I WAS IN OUR SMALL TOWN AND WAS ABLE TO GET PULLED OVER QUICKLY. WHILE THERE SO NO SERIOUS INJURY, THIS COULD HAVE ENDED MUCH WORSE.

Feb 01, 2017

THE HEATED SEAT BURNED A HOLE IN THE SEAT. THE INTERIOR OF THE SEAT SOUNDS AND FEELS THAT IT HAS MELTED AND HAS BECOME HARD. THIS IS ON THE SEAT BACK. WE ARE UNSURE WHEN THIS BURNING OCCURRED, BUT HAVE NOTED BELOW WHEN WE NOTICED THIS DAMAGE.

Dec 23, 2016

VISIBILITY/WIPER

2 complaints

DEBRIS WORKS ITS WAY PAST THE SHIELD AT THE BOTTOM OF THE WINDSHIELD, CLOGS UP THE DRAIN HOLES IN THE FENDER AND OVERFLOWS INTO THE HEATER BOX. IT THAN LEAKS INTO THE CAR AND CAUSES THE WINDOWS TO FOG UP TO THE POINT WHERE YOU CAN NOT SEE OUT THE WINDOWS WHILE DRIVING. THE PROBLEM WILL OCCUR WHEN THE VEHICLE IS MOVING OR STANDING STILL

Nov 02, 2015

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT SHE ATTEMPTED TO ROLL THE WINDOWS DOWN, BUT THEY WOULD NOT ROLL DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE ELECTRICAL INSTRUMENT PANEL FOR THE WINDOWS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 56,000.

Jul 09, 2012

TIRES,WHEELS

2 complaints

GOODYEAR EAGLE RSA 205/55R16. DURING A ROUTINE INSPECTION AND OIL SERVICE ON MY JETTA THE TECHNICIANS DISCOVERED TREAD BUBBLES IN 2 OF MY TIRES. I HAD THE MECHANIC PUT BOTH TIRES WITH BUBBLES ON THE REAR FOR SAFETY AND I DROVE THE CAR TO A GOODYEAR TIRE CENTER. THEY INSPECTED THE TIRES FOR ME AND VERIFIED THE BUBBLES IN THE TREAD. GOODYEAR TIRE CENTER THEN CONTACTED GOODYEAR CORPORATE FOR ME. THE TIRES ARE LESS THAN 5 YEARS OLD AND THE CAR IS DRVEN ABOUT 1,000 MILES PER MONTH. GOODYEAR SAID THAT THEY WOULD ONLY GIVE $20 OFF THE COST OF NEW TIRES. I STILL HAVE MORE THAN HALF THE LIFE OF THE TIRES LEFT. I FEEL LIKE THEY SHOULD REPLACE THEM WITH NEW TIRES BECAUSE THIS WAS A MANUFACTURER DEFECT. THE TECHS AT GOODYEAR SAID THAT THE STEEL WINDINGS HAVE FAILED AND CAUSED THE AIR TO EXPAND THE RUBBER IN THAT AREA. GOODYEAR EAGLE RSA 205/55R16 BACK LEFT TIRE DATE CODE 1612 BACK RIGHT TIRE DATE CODE 3711. *TR

Mar 09, 2015

TIRES ARE MICHELIN PILOT HX MXM4, RADIAL XSE 225/45 R17 91H ORIGINAL TIRES FROM DATE OF PURCHASE 8//10 WITH ACTUAL MILEAGE 14829, FOR THE EXCEPTION OF 1 TIRE, THAT WAS REPLACED ON 9//10 DO TO ROAD HAZARD. PRESENTLY ALL 4 TIRES ARE SHOWING A SIDEWALL DEFECT. THERE IS A FAULT, A CRACK LINE THAT RUNS ALONG A MANUFACTURE GROOVE LINE THAT SEPARATES THE TREAD FROM THE SIDE WALL, THIS IS COMMON ON ALL 4 TIRES, BUT WITH DIFFERENCES OF SEVERITY IN EACH TIRE. THE FRONT DRIVER SIDE TIRE CAUGHT MY EYE BECAUSE OF THE 1/8 INCH CRACK THAT IS EXPOSING THE CARCASS/OR CABLES WHEN LOOKED AT CLOSELY. *TR

Nov 28, 2014

FUEL SYSTEM, GASOLINE,ENGINE

2 complaints

THE VEHICLE'S ENGINE STALLED WHILE TRAVELING DOWN THE ROADWAY AT APPROXIMATELY 35 MPH. THE VEHICLE'S ELECTRICAL SYSTEM CONTINUED TO OPERATE (DRIVING LIGHTS, INTERIOR LIGHTS, POWER STEERING AND POWER BRAKES) DURING THIS TIME. ENGAGED EMERGENCY FLASHERS AND COASTED VEHICLE TO A STOP AT THE NEAREST PARKING LOT. AFTER PLACING TRANSMISSION INTO PARK, VEHICLE RESTARTED WITH NO FURTHER INCIDENT. *TR

Nov 22, 2013

I WAS DRIVING UP A HILL IN A NEIGHBORING TOWN AND MY CAR LOST ALL POWER ALMOST INSTANTLY. MY ""MDF" READ "ENGINE FAULT WORKSHOP" AND MY GLOW PLUG LIGHT (SINCE THIS IS A DIESEL POWERED VEHICLE) STARTED RAPIDLY FLASHING. I WAS ABLE TO SHIFT THE CAR TO NEUTRAL AND COAST TO THE TOP OF THE HILL, THEN ONCE REACHING THE APEX OF THE HILL, COAST INTO A GROCERY STORE PARKING LOT. MY CAR WAS COMPLETELY DEAD, AND I HAD TO TOW IT TO THE DEALER. *JS

May 01, 2012

FUEL SYSTEM, DIESEL,POWER TRAIN,ENGINE

2 complaints

WHEN COMING TO STOP AT A RED LIGHT, THERE WAS AN ENGINE FAULT WORKSHOP WARNING MESSAGE AND A BLINKING YELLOW GLOW PLUG WARNING LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR FELT SLUGGISH, NEEDING EXTRA THROTTLE THAN USUAL TO GET TO 35MPH. AFTER STOPPING AT THE NEXT RED LIGHT, THE CAR WAS STUCK IN FIRST GEAR (ONLY 30 SECONDS AFTER THE WARNING LIGHT), AND I COULD ONLY GET TO 10MPH IN A 35MPH ZONE. TURNING ON MY HAZARD BLINKERS, I WAS LUCKY THAT THERE WAS A DEDICATED LEFT TURN LANE INTO A PARKING LOT, OTHERWISE I WOULD NOT HAVE BEEN ABLE TO SAFELY PULL OVER TO THE RIGHT SHOULDER FROM THE LEFT LANE BEFORE THE ENGINE DIED. *TR

Oct 24, 2013

FELT A SHUDDER IN THE DRIVE TRAIN; A FEW SECONDS LATER THE GLOW PLUG LIGHT BEGAN TO FLASH; THE MULTI-FUNCTION COMPUTER FLASHED THAT THERE WAS AN ENGINE FAULT AND TO SERVICE THE ENGINE; THE ENGINE SHUTDOWN AND I PULLED OVER TO THE SIDE OF THE ROAD; ENGINE WOULD NOT RESTART; DEALER ANALYSIS REVEALED THE HIGH PRESSURE FUEL PUMP FAILED APPARENTLY SENDING SHARDS OF METAL PARTICLES DOWNSTREAM OF THE PUMP; PUMP AND OTHER HARDWARE DOWNSTREAM OF THE PUMP ARE SCHEDULED FOR REPLACEMENT *TR

Aug 12, 2012

ENGINE AND ENGINE COOLING,VEHICLE SPEED CONTROL

2 complaints

CAR STALLED AGAIN AFTER NEW EXHAUSTED FLAP WAS INSTALLED (1KO-253-691-E ) . AS PER OTHER OLDER COMPLAINT ODI # 10476791.VW PAID $646 FOR NEW PART BUT REFUSED TO PAY LABOR $183.93. NOW ON THE NEW EXHAUST FLAPPER THEY GAVE ME A NEW PART FREE,BUT IT COST ME $529.63 FOR NEW SENSORS ALONG WITH LABOR FOR THE INSTALL. PER THE AUTO SHOP THERE HAS BEEN A LOT OF CHANGES IN THIS PART . THE CUSTOMER IS ENGINEERING THIS PART FOR VW. *TR

Jan 15, 2013

CAR STALLED WHILE ACCELERATOR WAS PRESSED. STALL LASTED ABOUT 3 SECONDS. STALLING OCCURS ABOUT ONCE A MONTH. *TR

Feb 15, 2012

FUEL SYSTEM, DIESEL,ENGINE,FUEL/PROPULSION SYSTEM

2 complaints

WHILE DRIVING THE DASH WARNING LIGHTS ILLUMINATED AND THE CAR STALLED CAUSING COMPLETE LOSS OF ALL POWER STEERING ALMOST CAUSING ME TO LOSE CONTROL AND WRECK. I WAS ABLE TO STEER CAR TO SIDE OF ROAD AND STOP. ONCE STOPPED WAS ABLE TO GET CAR TO RESTART BUT WAS BARELY ABLE TO DRIVE HOME (PERIODICALLY DIED AND HAD TO RESTART, WOULDN'T STAY RUNNING OR IDLE). HAD CAR TOWED TO REPAIR SHOP. THEY HAVE DIAGNOSED PROBLEM AS LOW RAIL FUEL PRESSURE CAUSED BY FAILED HIGH PRESSURE FUEL PUMP. THIS FAILURE CAUSED METAL SHAVINGS TO BE DISPERSED THROUGHOUT ENTIRE FUEL SYSTEM. I'M TOLD THAT THE HP FUEL PUMP, LOW AND HIGH PRESSURE FUEL REGULATORS, AND TANK FUEL PUMP ALL MUST BE REPLACED ALONG WITH A COMPLETE REMOVAL AND CLEANING OF ALL FUEL SYSTEM COMPONENTS. ESTIMATED COST TO REPAIR IS BETWEEN $7,000 AND $10,000. THIS CAR IS A DIESEL TDI. *TR

Nov 30, 2012

TDI DIESEL ENGINE. ENTERED HIGHWAY, CAR STUTTERED, ENGINE DIED, DISPLAYED WORKSHOP CODE PROBLEM, GLOWPLUG LIGHT FLASHING. RESTARTED ONE TIME, TRAVELED TO PARKING AREA, ENGINE DIED AND WOULD NOT RESTART. CODE WAS P0087, FUEL PUMP PRESSURE FAILURE. NO PREVIOUS PROBLEMS OR HINTS OF THIS ISSUE. SUDDEN ENGINE FAILURE. VERY DANGEROUS, WAS DRIVING UPHILL, THE ONE RESTART ALLOWED ME TO LEAVE ROAD. DEALER NOTED NO FUEL CONTAMINATION. SYSTEM WAS PROPERLY PRIMED ON FUEL FILTER CHANGES. USED A ROSS-TECH CABLE AND SOFTWARE. REPAIR IS EXPECTED TO BE ABOUT $7000.00. PREVIOUS DIESEL 2001 MODEL WAS STILL RUNNING WITH 332,000 MILES WHEN THIS ONE WAS PURCHASED. TDICLUB.COM WEBSITE HAS NOTED MANY OF THESE FAILURES, SEARCH HPFP, HIGH PRESSURE FUEL PUMP. VW IS NOT FURNISHING PUMPS DESIGNED WITH THE US DIESEL FUEL QUALITY IN MIND. VW NEEDS TO CORRECT THIS PROBLEM, THERE HAVE BEEN A LOT OF THESE FAILURES. *TR

Nov 07, 2012

FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM

2 complaints

WE WERE DRIVING ON A TWO LANE HIGHWAY. THE CRUISE CONTROL WAS SET. OUT OF NOWHERE THE CAR JUST QUIT. THE GAUGES WENT TO ZERO. THE CAR DIDN'T HAVE POWER. WE COASTED UNTIL WE FOUND A CLEARING WHERE WE COULD PULL OFF THE ROAD. WE WERE ABLE TO APPLY THE BRAKES TO COME TO A COMPLETE STOP. WE WERE VERY LUCKY WE WERE ABLE TO COAST FAR ENOUGH TO FIND A SPOT TO PULL OFF. THERE WAS NOT AN EMERGENCY LANE ON THE ROAD. THE CLOSEST TOWN WAS 18 MILES AWAY. WE PUT THE CAR IN PARK AND TRIED TO START IT WITHOUT ANY LUCK. AFTER AWHILE IT DID TURN BACK ON AND WE WERE ABLE TO DRIVE TO THE DEALERSHIP. *TR

Aug 28, 2012

CAR HAD BEEN OPERATING NORMALLY ALL SERVICE PERFORMED AND NO NOTIFICATION FROM DEALERSHIP. ON 10/26/2010 WAS DRIVING AT POSTED SPEED LIMIT ON ALHAMBRA BLVD IN PLEASANT HILL/MARTINEZ CA. WAS COMING DOWN SLIGHT HILL AND TOUCHED ACCELERATOR TO CLIMB SLIGHT GRAD WHEN THE ENGINE JUST STALLED AND SHUT DOWN. THERE WAS NO WARNING. CAR COULD NOT BE RESTARTED. THERE WAS A SMALL NOISE FROM THE ENGINE COMPARTMENT AND A SHUTTER AS THE MECHANICAL POWER STEERING FAILED WHEN THE ENGINE STALLED. THE CAR WAS PUT ON A FLAT BED BY MARTINEZ PD AND TAKEN TO A LOCAL SHOP WHERE NOTHING WAS DONE EXCEPT CALL THE DEALERSHIP. THE DEALERSHIP, DORITO BRO IN WALNUT CREEK CA, REQUIRED THE CAR BE FLAT BEDDED TO THEM. THE CAR WAS TAKEN TO THE DEALER SHIP ON 10/27/2010 THE DEALERSHIP THEN INFORMED ME THAT THE BATTERY WAS SHOT AND THEY COULD NOT EVEN TROUBLE SHOOT THE PROBLEM WITH OUT A REPLACEMENT BATTERY. THERE HAD BEEN NO BATTERY FAILURE PRIOR TO THIS INCIDENT. THE BATTERY WAS REPLACED AND THE DEALERSHIP COULD NOT TELL WHAT WAS WRONG WITH THE CAR. ON 10/28/2010 THEY BELIEVED IT WAS THE FUEL PUMP. THE PUMP WAS REPLACED ON 11/1/2010 AND THE CAR COULD STILL NOT BE STARTED. THE DEALERSHIP AS OF 11/2/2010 HAS OPENED UP ANOTHER TECH TICKET TO TRY TO RESOLVE THE PROBLEM. 11/3/2010 WAS INFORMED BY DEALERSHIP THAT THE FUEL PUMP NEEDED NEW BOLTS BECAUSE THE OLD BOLTS CAN NOT BE REUSED DUE TO THE SENSITIVE NATURE OF THE TDI MOTOR. I ASKED IF THE FUEL PUMP FAILED AND CONTAMINATED THE ENGINE DEALERSHIP SAID NO. *TR

Nov 03, 2010

WHEELS

2 complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SPOKES ON THE LEFT FRONT WHEEL BROKE. THE CONTACT WAS TRAVELING 55 MPH AT THE TIME OF THE FAILURE. THE CONTACT DID NOT THINK THE VEHICLE HIT A POT HOLE. THE CONTACT STATED THE TIRE WAS STILL INFLATED, BUT THE WHEEL HAD FAILED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 45,000.

Apr 02, 2012

I HAVE 39000 MILES ON MY 2009 VW SPORTWAGEN SE, IN THAT TIME I HAVE REPLACED 5 ALLOY WHEELS THAT WERE DAMAGED BY SMALL TO MEDIUM SIZED POT HOLES. EVERY POTHOLE I HIT, EVEN SMALL ONES, DENT THE WHEELS AND THEY NEED TO BE REPLACED. I HAVE STOPPED BUYING THE ALLOY WHEELS AND NOW REPLACE THE BROKEN WHEELS WITH BLACK STEEL WHEELS, NONE OF THEM HAVE BEEN DAMAGED. *TR

Mar 09, 2011

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE

2 complaints

VEHICLE STOPPED RUNNING AT HIGHWAY SPEED. AFTER TOW AND REFUELING CAR FAILED TO START AND RUN. TAKEN TO DEALER FOR SERVICE AND INFORMED THAT HIGH PRESSURE FUEL PUMP WAS DEFECTIVE/HAD FAILED. THIS PROBLEM SEEMS TO BE MORE THAN COMMON FOR THESE TDI VEHICLES. VOLKSWAGEN OF AMERICA REFUSES TO OFFER ASSISTANCE WITH THE MATTER AND WILL NOT ACKNOWLEDGE THAT THESE PUMPS ARE AN ISSUE. *TR

Jan 03, 2012

THE CAR STALLED WHILE I WAS DRIVING DOWN AMSTERDAM AVE IN NEW YORK, NY. THE ENGINE PUTTERED THEN A MASSIVE AMOUNT OF SMOKE STARTED COMING FROM THE EXHAUST. THE SMELL WAS UNBEARABLE. I TOOK IT TO TWO DIFFERENT MECHANICS AND BOTH STATED THAT THERE WAS GASOLINE COMING FROM THE EXHAUST THERE COULD HAVE BEEN AN EXPLOSION. I AM GLAD THAT THERE WAS NO EXPLOSION BECAUSE I WAS DRIVING MY FAMILY HOME. *KB

Aug 16, 2011

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ENGINE

1 complaint

The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at 50 MPH, the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact stopped driving the vehicle due to safety concerns. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

Aug 25, 2025

UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

ABS module

Jun 29, 2025

UNKNOWN OR OTHER,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

I purchased it unknown condition Accident History Damage Report - OKLAHOMA CITY, OK - [xxx] Accident or Damage Reported Vehicle Damage Reported Right Side Damage or Repair Reported Damage or Repair to Bumper Reported Damage or Repair to Hood Reported Damage or Repair to Radiator Reported Damage or Repair to Grille Reported Damage or Repair to Fender Reported INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 01, 2024

STEERING,SERVICE BRAKES

1 complaint

Random unwanted braking action during driving and dangerous steering force to the right side.I had to use both hands and force to keep car on the road on the interstate. No fault codes found VW Dealership could not find any Problem.They replaced the ABS Modem to a cost of $2669 but the problem remains.The brakes lock up when just backing up on my driveway too.I have read on the VW forums that a lot of people are having the same problems on 2009, 2012,2013 Jetta.I am afraid to take the car on the road and especially on the interstate again!

Nov 11, 2023

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

1 complaint

This vehicle was purchased 11/2016 from a dealer/mechanic. He bought it at auction, reconstructed it and got the approvals to return it to full operation from the Massachusetts DOT. The title showed 'reconstructed' and 'prior collision'. Volkswagen notified us of Safety Recal 45F2 in 2017 - ABS control module - and we had the recall performed at Colonial VW in Westborough Mass in 2017. There is an extended warranty VWP-17-03 on vehicles repaired by Safety Recall 45F2. The car's ABS light illuminated and the dealership ran a diagnostic which ran code 16352 - control module faulty static. VW is telling the dealership that they will not honor the warranty because the car is a total loss. It is NOT a total loss, it has not been in an accident since it was reconstructed before we purchased it six years ago. I called VW and they said they won't cover it because it's a mechanical issue not a software issue but that's also not true. I see technical bulletin's online that say if Fault Code 01130 and or 16352 appear that warranty should apply, but they are not honoring their own warranty

Dec 28, 2022

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

I was driving my car down at residential area and it came to a complete stop on its own I could not get it to accelerate it all I had to get out of my car pop the hood disconnect the battery and then I was able to put in a drive and accelerate all the lights are flashing on the control panel I had no control over my car whatsoever I took it into Tracy Volkswagen and they said they couldn't diagnose it because it wasn't connecting to my computer in my car. Tracy said the control module for the ABS didn't work and they couldn't replace it for me until the headquarters approved it or something about the recall didn't include the control module I can't afford to fix this it's all ABS connected that's what the safety call is for safety.

Oct 25, 2022

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

A recall was issued for the ABS software upgrade which my car was updated in 2017. That is within the 10 year timeframe. Since then, my abs light has went on and off. We kept resetting as advised by Sisk Automotive in Hopkinsville, Ky (not a VW dealer). Wyatt Johnson in Clarksville, Tn completed the recall in 2017. In Feb 2022, the abs has failed creating ECP fault and almost every light on the dash is now on. I believe the abs should have been replaced in 2017 and the dealer just put a quick fix to say the recall was complete. I need help fixing my unsafe car that VW failed to fix in the original recall.

Apr 01, 2022

SEAT BELTS,SERVICE BRAKES

1 complaint

Abs light on(yellow) with flashing break light (red) code 16352

Feb 19, 2022

UNKNOWN OR OTHER,ENGINE

1 complaint

I was driving in Clio alabama on state highway 10, when all of a sudden the EPC light came on my 2009 Volkswagen jetta s 2.5 5cyl..... about 2 miles later down the road; the engine cuts off unexpectedly while I am going 62mph down the highway, with an 18 wheeler directly behind me at the same speed. The car just quits, won't do anything, so I swerved over the side the road so I wouldn't get hit by the 18wheeler and tried to restart the car and it wouldn't do anything. I've had to tow it back to my home and I've had multiple mechanics look at it and try to discover the problem but every time they hook up a diagnostic scanner , and it throws a code, I've purchased the parts that shouldve fixed said dtc code, and rescan the car and that fault code will be gone but there'll be a new one each and every time. . It is costing too much to continue to fix it . It will turn over but it will NOT crank up. I don't know what else to do about it but something is just not right about this issue so I am reporting it as a safety issue because the total loss of power near about caused me to get hit by an 18wheeler at very high speeds and could've been killed. And it's also some type of an electrical issue and I am reporting it to hopefully obtain an answer to the issue, help repairing it or replacing it, or Volkswagen to repurchase the car from me and most importantly I'm reporting this so hopefully it will be able to save someone's life one day . Thanks a lot and have a great day .

Oct 05, 2021

AIR BAGS,SEAT BELTS

1 complaint

1) seat belt did not lock and airbags did not deploy. Available for requested inspection. 2) injured driver & passenger. Both flew up out of their seats hitting their heads and body on windshield 3) Not yet appointment only available in 2 weeks 4)No 5)police and tow impound company. Still in impound waiting on insurance 6)no

Oct 01, 2021

Crash: 1

Injuries: 2

STEERING,POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE WIPERS STOPPED WORKING FIRST. THEN IT GOT STUCK N NEUTRAL AND WENT INTO LIMP MODE AND I'M UNABLE TO DRIVE IT. HAD TO GET A NEW GEAR SHIFTER AND AFTER ALL THAT MONEY SPENT IT STILL ISN'T FIXED. *TR

May 22, 2020

TRACTION CONTROL SYSTEM,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 60 MPH, THE ABS, BRAKES AND TRACTION WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE SAFELY TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE ABS SOFTWARE NEEDED TO BE UPDATED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). A DEALER WAS NOT CONTACTED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 95,000.*DT*JB

Apr 07, 2020

STEERING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

THE ABS MODULE FAULTING IS A KNOWN AND COMMON PROBLEM FOR THESE VEHICLES. VW HAS A RECALL FOR THE ABS SOFTWARE-RECALL #16V913. IF YOUR MODULE DOESN'T CRASH WHEN THE DEALER PERFORMS THE UPDATE, WHICH IT LIKELY WON'T, THEN THEY DO NOT REPLACE THE MODULE. WE FEEL THIS IS A WORKAROUND TO COVER THEM TO NOT HAVE TO REPLACE THEM. OURS WENT OUT THIS MONTH WHILE I WAS DRIVING. THIS WAS EXTREMELY DANGEROUS AS I LOST STEERING CONTROL AND THE VEHICLE KEPT DOWNSHIFTING BELOW 30 MPH ON A HIGHWAY THAT I SHOULD HAVE BEEN TRAVELING 60 MPH ON. THE EPC AND ABS LIGHTS CAME ON. WHEN WE CALLED THE DEALER, THEY AGREED TO LOOK AT IT TO SEE IF IT WAS THE ABS MODULE AND IF IT WOULD BE ELIGIBLE FOR REPLACEMENT UNDER THE RECALL. IT WAS NOT COVERED BECAUSE THEY WERE "UNABLE TO PERFORM THE SOFTWARE UPDATE". THIS IS BECAUSE OF THE SPECIFIC WORDING ON THE VW RECALL. I HAVE READ THAT SEVERAL OTHER CUSTOMERS HAVE BEEN TURNED AWAY BECAUSE OF THE SAME THING AND LEFT WITH EXPENSIVE REPAIRS. THEY SHOULD ISSUE A RECALL TO COVER THE FAULTY ABS MODULES ALL TOGETHER AND NOT EXCLUDE THEM DUE TO THE "SOFTWARE UPDATE." THE RECALL IS A PLAY ON WORDS TO COVER THEM FROM NOT BEING REQUIRED TO REPLACE THEM. IT IS STRATEGIC AND MISLEADING. WE CALLED VW AND WAS TOLD IT WOULD NOT BE COVERED ALSO. HERE IS A WEB LINK OF OTHER PEOPLE LOGGING THE SAME EXPERIENCES. THERE ARE OTHERS ONLINE. PEOPLE CAN GET KILLED DRIVING THESE WHEN THEY GO OUT. NOW WE HAVE TO PAY TO A LOT OF MONEY TO GET OURS REPLACED BY THE DEALER. HTTPS://URLDEFENSE.PROOFPOINT.COM/V2/URL?U=HTTPS-3A__WWW.CARCOMPLAINTS.COM_VOLKSWAGEN_JETTA_2009_BRAKES_ABS-5FMODULE-5FFAILURE.SHTML&D=DWIFAG&C=JEEQBA34PBYPUH24NMKPEQMAR10XRXVB2BKB2ZKZOTA&R=6DYYBKQC3I6OEECBUJ9BHO9GRWOGBOUQQQO65AE7HEEVEDCOFG9CKUP5ABOY62ZA&M=L-PH22LRZGLJO213RVZVWE4R7P4RDOOKK5YGSEJD82M&S=W3HXTI9G3H4XC4HMQB_QSQTGUST8AB15AHWHMOYDFCE&E=

Oct 30, 2019

POWER TRAIN,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED AND MOST OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. IN ADDITION, THE INSTRUMENT CLUSTER PANEL WAS FAULTY. THE VEHICLE LEAKED FUEL AND THE POWER STEERING WAS FAULTY. THE ENTIRE ELECTRICAL SYSTEM CONSTANTLY FAILED. THE VEHICLE WAS TOWED TO CROWN VOLKSWAGEN OF LAWRENCE (3400 IOWA ST, LAWRENCE, KS 66046, (785) 838-7750) WHERE IT WAS DIAGNOSED THAT THE INTERNAL MODULE IN THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 148,376.

May 08, 2019

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

TAKATA RECALL. CAR HESITATES TO SPEED UP, ABS LIGHT COME UP SOME TIME AND GO OFF. LIGHT COVER ALL THE SIGNAL P R N D S WHEN THE GEAR LEVER IS ON DRIVE (D).

Apr 17, 2019

SEAT BELTS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

ABS, BRAKE, SEAT BELT AND WASHER LIGHTS CAME ON AND STILL ON AT ALL TIMES

Sep 21, 2018

UNKNOWN OR OTHER,VISIBILITY/WIPER

1 complaint

THE HEADLINER ADHESIVE FOR THE VEHICLE HAS COME UNGLUED AND IS CAUSING THE FABRIC TO SAG AND PREVENT A CLEAR LINE OF SIGHT. THIS IS A LATENT SAFETY DEFECT. FROM A REASONABLE SEARCH ON THE INTERNET IT APPEARS THAT MANY JETTA OWNERS HAVE HAD THE SAME ISSUE, INDICATING A COMMON MANUFACTURING ISSUE. THE ADHESIVE THAT WAS USED IS THE SAME AS THE ADHESIVE USED ON THE REMAINDER OF THE INTERIOR PANELS WHICH ARE ALSO COMING OFF.

Aug 23, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

IN APRIL OF 2016 CAR JUST HAD 6 INDICATOR LIGHTS ON DASH. JUST HAPPENED ONE DAY ON THE HIGHWAY. SPEEDOMETER, GAS GAUGE NONE OF THE DASH WORKED. RED LIGHT CONSTANT FLASHING. WE ENDED UP HAVING TO PARK IT FOR 6 MONTHS WHILE STILL PAYING 300 A MONTH CAR PAYMENT AND FULL COVERAGE INSURANCE UNTIL I HAD MONEY TO FIX IT. AROUND THE SAME TIME THE BACK PASSENGER WINDOW STOPPED WORKING AND STILL DOESN'T WORK. I GOT THIS CAR IN MARCH OF 2015 I BELIEVE. IT HAS COST ME SO MUCH MONEY AND I AM HOPING THAT I MAY BE ABLE TO GET A REIMBURSEMENT ON THE 800 I SPENT TO FIX IT, ONLY TO HAVE IT DO THIS STUFF RANDOMLY EVERY FEW MONTHS. JUST 2 WEEKS AGO I HAD TO SLAM ON THE BRAKES WHILE DRIVING AND THERE WAS A BANG SOUND AND I DROVE IT HOME. THE NEXT DAY IT DROVE TO WORK OK AND THEN ON WAY HOME WHEN IT STARTED IT IMMEDIATELY WAS RUNNING BADLY AND CHECK ENGINE LIGHT AND ALL THAT WAS ON AGAIN. WE TOOK IT TO MECHANIC AND HE SAID THERMOSTAT WAS STUCK OPEN AND IT DID NEED A COIL AND WIRES OR SOMETHING ALSO. IT HAS BEEN JUST CONSTANT WITH THIS CAR AND I AM SPENDING A TON OF MONEY. IT'S REALLY DIFFICULT RAISING A FAMILY AND WORKING 30 MILES AWAY FROM MY HOME AND DEALING WITH THIS CONSTANTLY. OH, AND THE AIR CONDITIONER ONLY WORKS IN THE WINTER TIME. DEFINATELY NOT WHEN IDLELING. MECHANIC SAYS THAT'S A 400$ PART SO I'M JUST TRYING TO SCROUNGE UP THE MONEY TO FIX THAT PART OF THE ELECTRIC DISASTER THIS CAR IS BEFORE IT HITS 101 ON MY DAYS SITTING IN TRAFFIC. PLEASE HELP. THE DOCUMENT I HAVE TO UPLOAD IS THE RECIEPT FROM THE REPAIR. IT WAS MESSED UP FOR ALMOST A YEAR BEFORE I COULD FIX IT. MOSTLY JUST SITTING.

Mar 02, 2018

ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

WHILE DRIVING MY 2009 VW JETTA I WENT TO PULL OUT INTO INTERSECTION AND THE CAR SHUT OFF WITH NO WARNING. AT THIS TIME A LIGHT CAME ON THAT SAYS EPC AND PRIOR TO THIS MY CAR WOULD NOT START AND WOULD SAY SAFE ON WARNING LIGHTS. THIS IS A HAZARD TO DRIVE DOES ANYONE KNOW WHAT THE PROBLEM COULD BE AND WHEN ITEM IS REPLACED DO I HAVE TO HAVE THE COMPUTER REPROGRAMMED AFTER THIS WHAT A PAIN

Jul 16, 2017

SEATS,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

DRIVETIME-DOWNEY SOLD ME THE ABOVE VEHICLE WITH NO BRAKES, BLOWN AIR COMPRESSOR, AND A FAULTY TRANSMISSION. THE BUREAU OF AUTOMOTIVE REPAIRS IS INVESTIGATING THE WARRANTY COMPANY THAT FAILED TO REPAIR THE BRAKES.

May 23, 2017

EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EXTERIOR BRAKE LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE DEALER DIAGNOSED THAT THE ABS MODULES FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT YET GIVEN THE APPROVAL FOR THE REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER PER NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER PROVIDED THE CONTACT WITH A LOANER VEHICLE. THE CONTACT DID NOT KNOW IF THE DEALER WOULD UPDATE THE ABS CONTROL MODULE SOFTWARE AND REPLACE THE ABS MODULES. THE MANUFACTURER HAD NOT PROVIDED A REASONABLE SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 147,000. PARTS DISTRIBUTION DISCONNECT.

May 19, 2017

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM

1 complaint

TAKATA RECALL. IN FEBRUARY OF 2017 MY CHECK ENGINE LIGHT CAME ON AND WAS ACCOMPANIED BY A SERIES OF 3 BEEPS. AS I CONTINUED TO DRIVE MORE LIGHTS CAME ON AND MY DASH BOARD LOOKED LIKE A CHRISTMAS TREE EX. AIRBAG, OIL, CHECK ENGINE, ABS, EPC, BRAKE LIGHT, ETC. WHEN DRIVING ON THE HIGH WAY MY GAUGES WILL SHUT OFF AND I CAN NOT SEE HOW FAST I AM GOING, MY CAR WILL DECELERATE WITH MY FOOT ON THE GAS AT RANDOM TIMES ON THE HIGH WAY. I LOOK MY CAR IN FOR REPAIR TO CARS AUTO IN LAS VEGAS BECAUSE MY CAR COULD NOT PASS SMOG. THEY DID AN ANALYSIS AND INFORMED ME THAT MY ABS MODULE WAS SHOT AND THERE WAS AN ACTIVE RECALL FOR THE DEVICE. I TOOK IT TO MY LOCAL VW DEALERSHIP AND THOUGHT WITH MY SAFETY IN CONCERN THAT THIS WOULD BE A SIMPLE FIX. INSTEAD, THEY INFORMED ME THAT I WOULD NEED TO MAKE AN APPOINTMENT AND COME BACK ANOTHER DAY BUT I REFUSED TO DRIVE MY CAR OFF THE LOT. THEY TOOK MY CAR TO THE BACK AND SAID THAT MY ABS MODULE WAS NOT COMMUNICATING WITH THE COMPUTER AND THAT I WOULD NEED TO PAY $700 TO HAVE A DIAGNOSTIC DONE BEFORE THEY WOULD REPLACE MY ABS. IF THE ABS IS FAULTY AS EXPLAINED IN RECALL #16V913 UNDER VW ACTION 45F2 IF THE ABS FAILS TO PASS THE TEST THEN IT WILL BE REPLACED FREE OF CHARGE. THEY SEEM TO NOT BE COMPLYING AND GIVING ME THE RUN AROUND.

May 18, 2017

SUSPENSION,POWER TRAIN,ENGINE

1 complaint

OIL SEALS LEAKING OIL ALL OVER ENGINE, MAJOR CARBON BUILD UP FAILING AXLES. I WAS DRIVING ON THE ROAD AND THE CAR MADE A MAJOR THUD AND CHECK ENGINE LIGHT CAME ON. TOOK CAR TO DEALER NEXT DAY AND THEY FOUND ALL SEALS ON THE ENGINE ARE LEAKING OIL AND WATER PUMP HAS FAILED AND MAJOR CARBON BUILD UP IN ENGINE. FOUND OIL ON GROUND OF MY GARAGE. FRONT SUSPENSION KNOWN TO MAKE CRUNCHING SOUNDS WHEN GOING OVER MAJOR BUMPS WHEN COLD.

Apr 26, 2017

STRUCTURE,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

MY BRAKES FREQUENTLY SQUEAK . SOMETHING WITH THE IGNITION ALSO SEEMS TO NOT BE WORKING RIGHT WHEN I TRY TURNING ON MY CAR, IT WON'T START THE FIRST TIME(S) OR STARTING IS DELAYED.

Mar 15, 2017

STEERING,SERVICE BRAKES, AIR,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

UNSATISFACTORY RESOLUTION TO NHTSA RECALL NO.: 16V-913 HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2016/RCLRPT-16V913-3524.PDF THE PROPOSED RESOLUTION TO THIS RECALL IS UNSATISFACTORY. HOW CAN IS IT ASSURED THAT IF A MODULE PASSES THE LOAD TEST THE PCU GROUND CONNECTION WILL NOT FAIL AT A FUTURE TIME? THE FAILURE REPORTEDLY OCCURS JUST WHEN THE ABS/ESP/STEERING SYSTEM IS NEEDED MOST TO MAINTAIN VEHICLE CONTROL. IF THIS WAS A KNOWN MANUFACTURING DEFECT AND THE ABS CONTROL MODULE WAS REPLACED BY AN UPDATED MODULE WITH PROPER SOLDERING THEN ALL VEHICLES PRODUCED WITH THIS MANUFACTURING DEFECT SHOULD RECEIVE AN UPDATED MODULE.

Jan 31, 2017

Crash: 1

VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE WOULD START TO DECELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE INSTRUMENT PANEL LIGHTS ALL ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE BRAKES WOULD MAKE A SQUEAKING NOISE. THE ABS, THE BRACKET AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED BUT WAS NOT REPAIRED. THE VIN WAS INCLUDED IN A MANUFACTURERS RECALL WHERE THE ABS CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Jan 20, 2017

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE SPEEDOMETER FAILED WITHOUT WARNING. IN ADDITION, THE ABS INDICATOR ILLUMINATED AND THE FUEL MILEAGE SENSOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED, AND THE ABS CORD WAS BURNED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (ELECTRONIC STABILITY CONTROL). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.

Jan 11, 2017

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING THE VEHICLE ALL OF A SUDDEN STARTS TO BEEP AND THE ABS LIGHT, EPC LIGHT, CHECK ENGINE LIGHT, BRAKE LIGHT, AND SKID CONTROL LIGHT SHOW. THE VEHICLE SOMETIMES LOSES THE SPEEDOMETER READING WHICH DROPS TO 0. THIS SPORADICALLY HAPPENS, SOMETIMES IT'LL STAY FOR DAYS AND OTHER TIMES IT'LL GO AWAY AFTER 10 MINUTES AND NOT APPEAR AGAIN FOR A DAY OR TWO. IT SEEMS TO BE HAPPENING MORE AND MORE FREQUENTLY. IT HAPPENS WHEN IN MOTION AND WHEN STARTING THE VEHICLE. THIS MAKES IT VERY DIFFICULT TO DRIVE SINCE THE SPEEDOMETER MALFUNCTIONS AND IN THE SNOW THE VEHICLE SEEMS TO HANDLE WORSE THAN USUAL AND THE BRAKE SYSTEM DOES NOT KICK IN EVERY TIME. THE ABS MODULE SEEMS TO BE MALFUNCTIONING. *TR

Jan 09, 2017

STEERING,POWER TRAIN,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE ABS MODULE MALFUNCTIONED AND CAUSED THE VEHICLE TO SHIFT OUT OF GEAR. THE AFFECTED PARTS INCLUDED THE SPEEDOMETER AND THE POWER STEERING. THE SPEEDOMETER SHIFTED TO ZERO MPH WITHOUT THE ASSISTANCE OF THE DRIVER, AND THE STEERING WHEEL STIFFENED, WHICH CAUSED FURTHER DIFFICULTIES FOR THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 09/22/16*LJ *TR

Mar 03, 2016

STEERING,SERVICE BRAKES,ENGINE

1 complaint

THE ABS MODULE NEEDS TO BE RESTORE OR REPLACE. THE LIGHTS ON THE DASHBOARD THAT COMES ON INCLUDES ENGINE, BRAKES,STEERING, ABS, AND E.T.C.(ELECTRONIC THROTTLE CONTROL).WHAT ACTUALLY HAPPENS WHEN IT COMES ON IS IT HARD TO STEER,ACCELERATION GOES SLOW, BEEPING HEARING TEST NOISE FREQUENTS , GAS GAUGE GOES TO E, AND SPEEDOMETER STOPS WORKING. THIS HAPPENS FREQUENTLY AND DOESN'T MATTER WHAT ROAD OR HIGHWAY I'M WHAT MAKES IT MORE DANGEROUS WHEN ITS HARD TO STEEL AND THE BRAKE LIGHTS ARE CONSTANTLY FLASHING.

Feb 26, 2016

SEAT BELTS,FUEL/PROPULSION SYSTEM

1 complaint

WHILE DRIVING ON A CITY STREET, MY CAR BEGAN TO MAKE A RUMBLING SOUND, FOLLOWED BY A ENGINE WARNING MESSAGE TURNING ON. WITHIN A MINUTE, MY CAR DIED AND WOULD NOT RESTART. WE TOWED OUR 2009 VW JETTA SPORTWAGEN TDI TO A VW SPECIALIZED MECHANIC WHO CONFIRMED THAT THERE WERE METAL SHAVINGS IN THE FUEL SYSTEM THAT SEEMS TO BE RESULTING FROM A HPFP FAILURE. MILEAGE WAS AT 131769 AT TIME OF FAILURE. (OUTSIDE OF THE EXTENDED WARRANTY TIME PERIOD FOR THE HPFP ISSUE) 12/21/2012 TWO FAULTY REAR PASSENGER SEAT BELTS WERE REPLACED. AIRBAGS HAD NOT BEEN DEPLOYED AND CAR HAD NOT BEEN IN AN ACCIDENT PRIOR TO SEAT BELTS BREAKING.

Dec 22, 2015

ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

DRIVING HOME WHEN EXITING OFF TO THE HWY MY JETTA WILL FLASH THE ABS, BRAKE AND ESC LIGHTS WHILE BEEPING. TOOK CAR TO MECHANIC IT WAS RELAYED THAT THE ABS MODULE WAS BAD. I REFUSE TO TAKE CAR TO VW DEALER BECAUSE I ALREADY HAVE ISSUES WITH THEM ABOUT THE ERC VALVE AND DIESEL FUEL PARTICULATE FILTER (ENGINE LIGHT CONSTANTLY STAYS ON) BEING 1 OF THE ISSUES VW HAS ADMITTED BEING FAULTY BUT STILL NOT DOING ANYTHING ABOUT IT. TO GET THE ABS FIXED IT'S GOING TO BE OVER $2500 AND THE HAVE THE ERC & DIESEL FUEL PARTICULATE FILTER FIXED IS OVER $3000. EACH OF THESE ITEMS ARE FAULTY AND SHOULD BE TAKEN CARE OF BY THE DEALER WITH A CENT PAID FROM MY POCKET. BOTH ARE LIFE THREATENING FAULTS THAT EVENTUALLY COULD LEAD TO MY DEATH OR DEATHS OF OTHERS. I HAVE NO CHOICE AS THIS IS MY SOLE SOURCE OF TRANSPORTATION SO I HAVE TO DRIVE IT. EVEN THOUGH VW ADMITS FAULT THEY ARE DOING NOTHING TO HELP EXCEPT FOR OFFERING "CONSOLATION" GIFTS - NONE WILL COVER COST TO FIX CAR AND GET MYSELF AND OTHERS OUT OF DANGER. VW NEEDS TO BE HELD RESPONSIBLE.

Nov 19, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SEAT BELTS

1 complaint

I THINK THERE IS AN ELECTRICAL PROBLEM WITH MY CAR. SINCE THE BEGINNING OF THIS YR 2015 MY SEATS BURNT A HOLE THREW THE SEAT AND MY CLOTHES. I NO LONGER USE THE HEATED SEATS CAUSE I AM AFRAID MY CAR WILL CATCH ON FIRE. ALSO MY I HAVE A LIGHT GO OUT EVERY TIME I REPLACE A LIGHT. FIRST A HEAD LIGHT THEN A BLINKER LIGHT THEN A TAIL LIGHT NEXT THE LICENSES PLATE LIGHT AND CURRENTLY ANOTHER FRONT LIGHT. THIS HAS BEEN OVER THE LAST 6-8 MONS.

Sep 06, 2015

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

THE TRUNK LID OF MY 2009 VW JETTA OPENS UNEXPECTEDLY. IT HAS HAPPENED WHILE DRIVING AND WHILE IT IS PARKED. THIS PROBLEM IS INTERMITTENT AND IT IS DIFFICULT TO PREDICT WHEN IT WILL OCCUR. I WILL SOMETIMES FIND IT OPEN WHEN I AM READY TO DRIVE IN THE MORNING. SOMETIMES IT WILL OPEN IMMEDIATELY AFTER STARTING THE CAR. ONCE IT OPENED WHILE I WAS ENTERING A FREEWAY RAMP. LUCKILY IT HAS NOT YET HAPPENED WHILE UNATTENDED DURING A RAIN OR SNOWSTORM ! YET THE POTENTIAL FOR DANGER IS VERY REAL. FINDING A PLACE TO PULL OVER TO CLOSE A TRUNK LID WHILE MY REAR VISION IS BLOCKED CAN BE A VERY DANGEROUS SCENARIO -- NOT TO MENTION THE SECURITY ISSUES AN OPEN TRUNK LID RAISES. THE VW DEALER HAS ATTEMPTED TWO FIXES, ONCE UNDER WARRANTY AND ANOTHER ATTEMPT ON MARCH 6, 2015 COST ME SEVERAL HUNDRED DOLLARS. THE LAST INCIDENT OCCURRED JUST THIS AFTERNOON AS I WAS RETURNING TO MY CAR FROM THE BANK LOBBY. I'M SCHEDULED FOR A THIRD VISIT TO THE DEALER TOMORROW AFTERNOON. I REALLY DON'T WANT TO BE A THROWING ANY MORE MONEY AT A SAFETY AND QUALITY ISSUE THAT SHOULD NOT OCCUR AND HOPE THAT YOU WILL BE ABLE TO HELP ME. THANK YOU VERY MUCH. *TR

Mar 16, 2015

EQUIPMENT

1 complaint

I AM REPORTING LAST SECOND DIRECTION CHANGES GIVEN BY MY GARMIN NUVI 42 GPS NAVIGATION DEVICE. ON EXIT 57 OFF I20 WEST TO I75/85 THE DEVICE CHANGED FROM DIRECTING TO JOIN I75/85 SOUTH TO JOIN I75/85 NORTH WITH LESS THAN 300 FEET TO MAKE THE CHANGE. ALSO, THE DEVICE MADE A SIMILAR LAST SECOND DIRECTION CHANGE WHILE TRAVELING NORTH ON I75/85. IT INDICATED THAT I SHOULD BE IN THE LEFT 3 LANES BUT THAT I WAS TO CONTINUE TO I75 NORTH. THEN IT CHANGED WITH ONLY 300 FEET REMAINING TO SAY THAT I WAS TO TAKE I85 NORTH. I HAVE REPORTED THIS TO GARMIN. I BELIEVE THAT THESE LAST SECOND DIRECTION CHANGES CAN LEAD TO ERRATIC DRIVING AND MISHAPS. *TR

Mar 04, 2015

ELECTRICAL SYSTEM,AIR BAGS,STRUCTURE

1 complaint

HOSES FOR THE SUNROOF DRAINS NOT SEALED PROPERLY. WATER LEAKS INTO PASSENGER COMPARTMENT. FILLS SPARE TIRE WELL, RUSTING THE JACK AND TOOLS MAKING IT HARD TO USE IF NEEDED. WATER ALSO RUNS DOWN A PILLAR (WHERE THERE IS AN AIRBAG) AND THEN OVER (SOAKING) THE FUSE BOX ON THE SIDE OF THE DASHBOARD. THEN IT RUNS DOWN THE PLASTIC TRIMS AND LEAKS ONTO THE FEET OF THE DRIVER SOAKING THE FLOOR MAT. THE WET FUSE BOX AND AIRBAG SEEMS DANGEROUS. DATE FIRST NOTED AND MILEAGE ARE GUESSES. I KNOW OF MANY OTHER JETTA SPORTWAGENS THAT HAVE THIS ISSUE. *TR

Feb 16, 2015

SUSPENSION,AIR BAGS,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNED A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT APPROXIMATELY 45 MPH AND APPLYING THE BRAKE PEDAL, THE ABS, THE STABILITY, AND THE BRAKE WARNING LIGHTS ILLUMINATED. IN ADDITION, THERE WAS A LOUD ABNORMAL NOISE AND THE VEHICLE SPUN OUT OF CONTROL. THE VEHICLE FLIPPED THREE TIMES AND CRASHED INTO A BUSH. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER AXLE WAS FRACTURED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Feb 12, 2015

Crash: 1

EXTERIOR LIGHTING,SEAT BELTS,VISIBILITY/WIPER

1 complaint

I HAVE 2009 VOLKSWAGEN JETTA 2.5 AND I HAVE PROBLEMS WITH MY CARS. 1) ALL MY LIGHTS, EXCEPT FOR THE LEFT SIDE OF HEADLIGHT, ARE NOT WORKING. ALL THE LIGHTS WENT OUT AT THE SAME TIME. I CHANGED THE BULBS BUT STILL DO NOT WORK. 2) SINCE LIGHTS STARTED TO NOT WORK, I GET SEAT BELT WARNING SIGNS AND ALARMS EVEN IF I AM WEARING THE SEATBELTS. 3) WHEN I TRY TO WASH MY FRONT WINDOW WITH THE WIPERS, WINDOW WASHIER(LIQUID) WOULD NOT COME OUT. *JS

Feb 08, 2015

FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,ENGINE

1 complaint

DRIVING DOWN FREEWAY AT 61MPH, ENGINE TURNS OFF. NO POWER STEERING OR BRAKES WHILE I CHANGED LANES IN HEAVY TRAFFIC TO GET TO THE SHOULDER OF THE ROAD. CAR WOULD NOT START AND HAD TO TOW TO THE DEALERSHIP. DEALER REPLACED BATTERY, PRIMED FUEL SYSTEM, GAVE CAR BACK. AFTER FIVE DAYS, CHECK ENGINE LIGHT CAME ON, SO I TOOK CAR TO DEALERSHIP. THEY REPLACED GLOW PLUG CONTROL MODULE AND GAVE CAR BACK. DRIVING DOWN HIGHWAY WHEN CAR AGAIN DIES, ENGINE TURNS OFF WITHOUT WARNING. I HAVE TO CHANGE LANES AGAIN WITH NO POWER STEERING OR BRAKES TO GET OFF THE ROAD. TOWED VEHICLE TO DEALERSHIP WHERE THEY SAY THE HIGH PRESSURE FUEL PUMP NEEDS TO BE REPLACED. THIS IS A VERY SCARY AND DANGEROUS PROBLEM TO HAVE A CAR TURN ITSELF OFF WHILE DRIVING DOWN THE FREEWAY. *TR

Dec 22, 2014

VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES

1 complaint

GOING DOWN THE INTERSTATE AT 70MPH BESIDE A SEMI, THE CAR SLIGHTLY (NOT ENOUGH TO TAKE ME OUT OF MY LANE) PULLS TO THE SIDE & DING! DING! DING! 'ABS' & 'ESP' LIGHTS COME ON & THE EMERGENCY 'BRAKE' LIGHT ON THE DASH STARTS FLASHING. NO ADDITIONAL SYMPTOMS THAT I NOTICED ON THE NEXT 15MILES TO WORK, JUST THE DASH LIGHTS. UPON ARRIVING AT WORK I PARK & SHUT THE CAR OFF. RESTART IT. AND EVERYTHING APPEARS AS THOU IT WAS AN ABERRATION. NO LIGHTS. NO DINGING. FROM A CAR THAT GOES NUTS WHEN YOU'RE SIMPLY JUST LOW ON WIPER-FLUID, IT COULD BE SOMETHING MAJOR LIKE AN ABS MODULE OR 'SPEED SENSOR' (FROM WHAT 100S OF OTHER OWNERS SAY ONLINE) OR SOMETHING 'MINOR' LIKE A CORRODED FUSE. NEEDLESS TO SAY, WHILE I'M WINCING AT THE POTENTIAL REPAIR COSTS, I'M IN FEAR OF & DREADING MY DRIVE HOME THIS EVENING. I'M GLAD NO ONE WAS HURT THIS TIME BUT AS WE ALL KNOW, THE ODDS ARE SOMEONE IS GOING TO GET HURT. WHATEVER IS CAUSING THIS PROBLEM FOR NUMEROUS VW OWNERS IS A SAFETY ISSUE. IF ABS & TRACTION CONTROL ARE MANDATORY FEATURES ON A CAR VIA THE NHTSA, IT STANDS TO REASON THAT RAMPANT PROBLEMS SUCH AS VW JETTA OWNERS ARE EXPERIENCING IS A MANUFACTURER'S QUALITY ISSUE. IT'S NOT NORMAL WEAR & TEAR. I ACTUALLY TRUST THE NHTSA TO DO THE RIGHT THINGS HERE; FIND OUT WHAT THE PROBLEM IS & MAKE VW FIX IT. THE ONLY OTHER OPTION THE NHTSA HAS IS TO IGNORE A BLATANT PROBLEM WITH THE ABS & TRACTION STABILITY CONTROLS OF A MASS PRODUCTION FAMILY SEDAN/VEHICLE. *TR

Aug 28, 2014

FUEL SYSTEM, GASOLINE,POWER TRAIN

1 complaint

WAS TURNING RIGHT ONTO A BACKROAD, SHIFTING FROM GEARS 1 TO GEAR 2 HITTING 22 MPH. LOST ALL ACCELERATION, HAD TO PULL OVER AND TURN VEHICLE OFF, SMELL OF SMOKE BUT NO VISUAL, LET VEHICLE SIT, CHECKED OIL, COOLANTS, ALL PERFECT. SMELL WENT AWAY, ATTEMPTED TO START VEHICLE WITH HOOD OPEN, CHECKED ENGINE WITH VEHICLE ON, MOVEMENT OF 1-2 INCHES FROM ENGINE ROCKING SEVERELY. TURNED VEHICLE OFF, TOWED TO DEALERSHIP. *TR

Jul 22, 2014

POWER TRAIN,UNKNOWN OR OTHER

1 complaint

VW JETTA REVERSE / FORWARD ACTION ERROR. MALFUNCTION OF CAR ELECTRONICS / MECHANICS CAUSING SUDDEN ACCELERATION AND SURGING.

May 30, 2014

Crash: 1

Injuries: 1

AIR BAGS,STRUCTURE,SEATS

1 complaint

OUR CAR IS DRIVEN BY 2 DRIVERS- I AM 5 FEET TALL, MY HUSBAND IS 6'1". THE CAR SEAT GETS MOVED BACK AND FORTH A LOT AS WE BOTH DRIVE THE CAR DAILY. IN LATE NOVEMBER MY HUSBAND MOVED THE SEAT ALL THE WAY BACK AND IT MADE A CRACKING NOISE. WE LATER NOTICED THE AIR BAG LIGHT WAS ON. HE FOUND THE BROKEN WIRE UNDER THE SEAT AND REPAIRED IT, BUT THE LIGHT WAS STILL ON. A CALL TO THE DEALERSHIP REVEALED THEY KNEW ABOUT THE ISSUE AND THE FIX WAS TO "NOT MOVE THE SEAT SO MUCH". THE NEXT WEEK- BEFORE WE HAD A CHANCE TO TAKE THE CAR IN TO GET THE LIGHT CLEARED- THE CAR WAS INVOLVED IN A COLLISION. I REAR ENDED A CAR IN SLOW-AND-GO TRAFFIC WHEN SHE SWITCHED LANES IN FRONT OF ME WHILE I WAS ACCELERATING. $15,000 IN DAMAGE WAS DONE TO THE CAR BUT THE AIR BAGS DID NOT GO OFF. A WITNESS THAT STOPPED TO HELP HAD TO PRY THE DOOR OPEN TO GET ME OUT. THE FIGHTER FIGHTERS ALL REMARKED THAT THEY COULD NOT BELIEVE THE AIR BAGS DIDN'T GO OFF. NO AIRBAGS COULD HAVE BEEN A HUGE ISSUE IF THE ACCIDENT WAS WORSE. *TR

May 21, 2014

Crash: 1

FUEL SYSTEM, DIESEL,VEHICLE SPEED CONTROL,ENGINE

1 complaint

MY JETTA LOST POWER FROM GOING 60MPH TO 35-40 AND AFTER A MIN IT SHUT DOWN ON HIGHWAY. I MANAGED TO PUSH IT ON A SHOULDER AND TRIED TO START AGAIN BUT NOTHING HAPPENED. I TOWED IT AWAY TO MECHANIC AND FOUND OUT THAT MY HIGH PRESSURE FUEL PUMP SHATTERED AND RELEASED BUNCH OF TINY METAL PEACES IN TO THE FUEL FILTER AND ENGINE. MECHANIC TOLD ME THAT IT HAPPENED BECAUSE OF A DESIGN FLAW WITH THE PUMP THAT VW ADMITTED BUT HAVEN'T DONE ANYTHING ABOUT THAT. SO I'M WONDERING WHAT IF A SEMI TRUCK CAME AT THE SAME TIME AND HIT ME WOULD THEY DO SOMETHING ABOUT IT THEN? *TR

Feb 22, 2014

ENGINE AND ENGINE COOLING,FUEL/PROPULSION SYSTEM

1 complaint

WHILE DRIVING ON A 3 LANE ROAD MY VEHICLE LOST POWER AND SHOWED A WARNING MESSAGE OF "ENGINE FAULT". IT HAD ABOUT 50% POWER FOR APPROXIMATELY 30 SECONDS AND DIED. THE VEHICLE WAS TOWED TO VW DEALER AND THEY REPORT THAT IT WAS THE HIGH PRESSURE FUEL PUMP FAILURE WITH COMPLETE FUEL SYSTEM CONTAMINATION. *TR

Jan 29, 2014

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

THE REAR DOORS ON MY 2009 VOLKSWAGEN JETTA TDI DON'T LOCK - WITH THE LOCK INSIDE THE DOOR OR THE KEY FOB. THIS IS A MAJOR SAFETY CONCERN AS I DRIVE THROUGH THE CITY EVERYDAY AND ANYONE COULD JUST GET IN MY CAR OR ROB ME. I RESEARCHED IT ONLINE TO TRY AND SOLVE THE ISSUE MYSELF, BUT IT SEEMS LIKE A DIFFICULT/EXPENSIVE FIX, AND THERE ARE NUMEROUS POSTS ONLINE ABOUT OTHER JETTA TDI'S LOCKS MALFUNCTIONING. VOLKSWAGEN HAS NOT ISSUED A RECALL, BUT THIS SEEMS TO BE A VERY COMMON PROBLEM WITH THEIR VEHICLES. *TR

Oct 23, 2013

ELECTRICAL SYSTEM,SEAT BELTS,SEATS

1 complaint

SEAT BELT WARNING LIGHT AND CHIME COME ON AND OFF RANDOMLY EVEN WHEN THE SEAT BELT IS ENGAGED. THIS OCCURS WHEN THE VEHICLE IS BOTH IN MOTION AND AT A STANDSTILL. *TR

Jun 21, 2013

FUEL SYSTEM, DIESEL,UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

DRIVING UP A MOUNTAIN HIGHWAY, THE CAR LOST ALL POWER (EVEN WITH THE GAS PEDAL TO THE FLOOR). ONCE PULLED OVER, THE VEHICLE WOULDN'T START AGAIN. THE HIGH PRESSURE FUEL PUMP IN THE TDI FAILED CATASTROPHICALLY AND SENT METAL SHRAPNEL THROUGHOUT THE ENTIRE FUEL SYSTEM. *TR

Jan 28, 2013

FUEL SYSTEM, DIESEL,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

1 complaint

I HAD JUST LEFT MY VW DEALERSHIP IT HAVE AN UNRELATED ISSUES LOOKED AT, I HAD A SERVICE THAT WED. I PULLED OUT OF THE DEALERSHIP DROVE ABOUT A MILE AND MY CAR FLASHED SO KIND OF WARNING. I TURNED AROUND TO GO BACK TO THE DEALERSHIP AND IT DIED. I WAS LESS THAN A MILE AWAY FROM GETTING ON THE INTERSTATE WHERE I WOULD HAVE BEEN TRAVELING AT 70 MPH. *TR

Oct 16, 2012

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

FIRST INCIDENT IN JULY 2011 BUT SAME ONGOING ISSUE AND AT THE DEALERSHIP AT LEAST 8 TIMES IN 11 MONTHS. CURRENTLY AT THE DEALERSHIP AGAIN FOR ALMOST 3 WEEKS NOW. ITS ALWAYS THE SAME "SYMPTOMS" BUT ALWAYS TOLD ITS ANOTHER PROBLEM..... AS FOLLOWS: -SPUTTERS AND JERKS -EXHAUST OR GAS FUMES OVERCOME THE CAR -ENGINE REVS BUT THE CAR WONT MOVE, THEN JOLTS FORWARD. -STALLS WHEN TRYING TO START, IT JERKS VIOLENTLY MAKING A PUTTING NOISE AS IF IT CAN'T GET FUEL THEN DIES. -THERE'S A BEEPING NOISE COMING FROM SOMETHING IN THE ENGINE WHEN IT STALLS THAT NO ONE SEEMS TO KNOW WHAT IT IS. I HAVE REPLACED: -INTAKE MANIFOLD -ALL FUEL SENSORS -LOW PRESSURE FUEL PUMP -HIGH PRESSURE FUEL PUMP -MELTED FUSES WITH UNKNOWN CAUSE -TWO BATTERIES -OTHER SMALLER ITEMS RELATED TO FUEL SYSTEM. *JB

Jun 14, 2012

FUEL SYSTEM, DIESEL,POWER TRAIN,FUEL/PROPULSION SYSTEM

1 complaint

FOR THE SECOND TIME MY FUEL PUMP WENT OUT. ALSO FOR THE SECOND TIME I WAS ACCUSED OF USING BIO DIESEL OR REGULAR FUEL BY THE DEALER. I WAS DRIVING A LONG IT SOUNDED LIKE A GEAR WAS TUMBLING AROUND THEN A GRINDING NOISE FOLLOWED. LUCKILY I WAS A LOW RATE OF SPEED AND WAS ABLE TO PULL OFF TO A SIDE STREET WITH OUT PROBLEM. LAST WEEK THE GEAR BOX WENT OUT AS WELL. IT HAD ISSUES ON GOING IN TO REVERSE FROM DRIVE. OFTEN I WOULD HAVE TO PUT THE CAR IN TO PARK TURN IT OFF THEN RESTART TO GET IT TO GO IN TO REVERSE. *TR

May 30, 2012

ENGINE AND ENGINE COOLING,POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

WHEN STARTING TO MOVE THE CAR SUCH AS AT A STOP SIGN OR AT AN INTERSECTION, WHEN PUTTING THE ACCELERATOR PEDAL DOWN TO START THE VEHICLE MOVING, THE WHOLE CAR ALMOST STALLS AS ENGINE POWER DISAPPEARS FOR A TERRIFYING FEW SECONDS. *TR THIS IS VERY DANGEROUS BECAUSE YOU PULL OUT INTO TRAFFIC AND EXPECT THE CAR WILL MOVE FORWARD AND NOT STALL. I WENT ONTO A VW FORUM AND LEARNED THAT THIS IS A COMMON PROBLEM FOR VW. *TR

Feb 11, 2012

POWER TRAIN,WHEELS

1 complaint

DURING THE SNOW STORM THE CLUTCH AND THE FOUR WHEEL DRIVE DID NOT ENGAGE. I WAS DRIVING SLOWLY ALONG WITH THE TRAFFIC AND THE AS THE CAR STARTED TO ASCEND AN INCLINE IN THE ROAD, IT STARTED TO SKID; AND WHEN I ENGAGED THE BRAKES, ATTEMPTED TO CHANGE GEARS, THE CLUTCH WOULD NOT ENGAGE. WHEN THE CAR CAME TO A STOP,THERE WAS A ODOR OF BURNING RUBBER. I CONTACTED VW AMERICA ABOUT THE FAILURE, THEY COVERED THE COST OF THE PART AND NOT THE SERVICE AS A CUSTOMER APPRECIATION GOOD WILL GESTURE. *TR

Oct 06, 2011

SERVICE BRAKES, HYDRAULIC,PARKING BRAKE

1 complaint

EXCESSIVE WEAR IN BRAKE PAD AT UNDER 15,000 MILES. BOTH FRONT PADS ARE APPROX 75% OF 'NEW', THE RIGHT REAR PAD 75%+ OF 'NEW', BUT THE LEFT REAR (LR) IS NOW VERY CLOSE TO METAL-ON-METAL WITH ROTOR. DEALER SERVICE ON 3-10-11 @ 14, 281 MILES INDICATED 3MM REMAINING ON REAR (DIDN'T SPECIFY LEFT OR RIGHT OR BOTH, BUT ESTIMATE WAS TO REPLACE BOTH). WHEN I WENT TO REPLACE REAR PADS (NOW @ 14,990 MILES), IS WHEN I FOUND OUT THAT ONLY THE LR IS AFFECTED, AND MORE IMPORTANTLY IT IS COMPLETELY WORN. LOST APPROX 3MM IN 700 MILES OF EASY DRIVING? INTERNET SEARCHES TURNS UP MULTIPLE SIMILAR OWNER COMPLAINTS OF UNREASONABLY EXCESSIVE (IN TERMS OF MILES UNDER EASY DRIVING) AND UNEVEN (IN TERMS OF ONLY ONE PAD BEING AFFECTED) WEAR IN PADS, POSSIBLE HAVING TO DO WITH CALIPER 'STICKING' (WHETHER IN CONNECTION WITH HAND BRAKE OR OTHERWISE). INDEPENDENT FOREIGN AUTO SERVICE FACILITY CONFIRMS THAT THERE IS MORE OF A PROBLEM THAN JUST WITH THE PAD ITSELF. *TR

Apr 22, 2011

ENGINE AND ENGINE COOLING,FUEL SYSTEM, DIESEL,VEHICLE SPEED CONTROL

1 complaint

WAS DRIVING ON RESIDENTIAL STREET, APPROXIMATELY 25-30 MPH, AND CAR JUST LOST POWER AND STALLED. AFTER A FEW MINUTES IT COULD START AGAIN - BUT THE VEHICLE WOULD NOT MOVE, EVEN IF GAS WAS PUSHED DOWN. AFTER A WEEK AT THE DEALERSHIP - THEY SAID IT WAS THE THROTTLE. MY CAR WOULD NOT START BEFORE (AFTER ONLY HAVING THE CAR FOR APPROXIMATELY 7 MONTHS AND APPROXIMATELY 2000 MILES) - AND AFTER HAVING IT TOWED TO THE DEALER, THEY JUST SAID THE FUEL WAS GELLING. BUT THEY DID DO A COMPUTER UPGRADE AND SAID THERE "PARTICLES IN THE FUEL LINE" THAT THEY CLEANED OUT AND SAID I MAY HAVE GOTTEN "BAD FUEL". 1 WEEK AFTER MY 40000 MILE ROUTINE MAINTENANCE CHECK - MY GLOW PLUG LIGHT WENT ON AND I HAD TO HAVE A SENSOR REPLACED.

Dec 28, 2010

FUEL SYSTEM, DIESEL,FUEL SYSTEM, OTHER

1 complaint

MY 2009 JETTA TDI SPORTWAGEN STALLED AT AN EXIT RAMP AND I ASSUMED I'D LET THE CLUTCH SLIP. WHEN I TURNED IT BACK ON, THE CHECK ENGINE LIGHT CAME ON. AFTER PARKING AND BEING AWAY FROM THE CAR FOR A COUPLE HOURS, THE LIGHT DIDN'T COME BACK ON. A WEEK OR SO LATER, THE SAME SEQUENCE OF EVENTS HAPPENED AND, SINCE THE CAR WAS DUE FOR ITS 30K SERVICE, I TOOK IT TO THE DEALER TO BE CHECKED OUT. THEY HOOKED IT UP TO THE DIAGNOSTICS AND SAID IT NEEDED A SOFTWARE UPDATE, WHICH THEY DID. I PICKED THE CAR UP THE NEXT DAY, AND ON THE WAY HOME FROM THE DEALER, THE ENGINE DIED AND THE CHECK ENGINE LIGHT CAME ON, AGAIN. I TOOK IT BACK TO THE DEALER, WHERE THEY RAN THE DIAGNOSTICS ONCE MORE, AND SAID IT WAS A FAULTY SENSOR, SO THEY REPLACED THE SENSOR. THE NEXT DAY, THE LIGHT WAS BACK ON. THE THIRD TIME I TOOK THE CAR IN, I REALIZED THE CONNECTION BETWEEN THE ENGINE STALLS, AND THE CHECK ENGINE LIGHT, AND TOLD THAT TO THE SERVICE ASSOCIATE. AFTER CHECKING THINGS OUT, THEY CALLED AND SAID THEY WOULD BE KEEPING IT FOR AT LEAST A WEEK, BECAUSE THEY'D FOUND METAL BITS IN THE FUEL SYSTEM, AND HAD ORDERED PARTS TO REPLACE THE ENTIRE SYSTEM. *TR

Sep 07, 2010

ELECTRICAL SYSTEM,STRUCTURE,EQUIPMENT,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

SHORTLY AFTER PURCHASE, CAR BEGAN TO FILL WITH WATER. NOT DIRECTLY FROM THE SUN ROOF BUT FROM A DISCONNECTED OR DAMAGED DRAIN HOSE. CAUSING SERIOUS MOLD & ELECTRICAL PROBLEMS. VW HAS RELUCTANTLY LOOKED INTO THE PROBLEM, REPLACED PARTS, BUT ONLY MADE IT WORSE. AND THE CAR IS NOW UNDRIVABLE. *TR

Aug 29, 2010

SEAT BELTS,STRUCTURE,LATCHES/LOCKS/LINKAGES,SERVICE BRAKES, ELECTRIC

1 complaint

PURCHASED A NEW '09 VW JETTA SDN 2.5 L S AND THE SECOND DAY I HAD IT, I HAD TO TAKE TO SERVICE DEPT. THE DOOR SEAL FROM DRIVERS DOOR WAS COMING OFF, THE CAR WOULD SMELL LIKE BURNING PLASTIC AND I NOTICED AFTER 3RD TRIP ( IN 2 DAYS ) THE REAR BRAKES WERE "GLOWING" RED HOT. THEY SAID THEY COULD FIGURE IT OUT AND SAID IT MAY BE A PLASTIC COATING THEY PUT ON BRAKE PADS TO KEEP RUST FROM BUILDING UP ON THE SHIP OVERSEAS! AFTER THE BRAKES CONSTANTLY SQUEAKING AND HAVING TO TAKE MY NEW CAR IN 2 MORE TIME WITH EVERY EXCUSE KNOWN TO MAN , I WAS MISTAKENLY TOLD IT WAS A DEFECT AND THEY CHANGED THEM AT NO CHARGE. MY BRAKES ARE AGAIN GOING OUT AND IT HAS ONLY BEEN ABOUT 6-9 MONTHS. THE CONCERN IS THAT THEY HAVE NOT FIXED THE ROOT OF THE PROBLEM AS WELL AS A SEAT BELT INDICATOR WHICH HAS BEEN FAULTY. I HAVE HAD THEM MAKE ME TAKE IT IN 3 TIMES FOR THAT ( FIRST TIME THEY COULDN'T DUPLICATE THE PROBLEM, SO I WAS TOLD TO BRING IT IN AGAIN ) AND ONE PASSENGER SIDE WAS REPLACED BUT IT IS STILL HAPPENING AND I FEAR THAT THE COMBINED BRAKE AND SEAT BELT/ AIRBAG ISSUES COULD BE DANGEROUS! ALSO TROUBLING IS IN THE LAST FEW MONTHS THE DRIVERS SIDE REAR DOOR WOULD NOT UNLOCK BY ANY MEANS FOR ON 3 OCCASIONS (THE LAST WHICH I CALLED VW SERVICE TO MAKE AN APPOINTMENT FOR AND NEVER GOT A RETURN PHONE CALL) THE LAST TIME IT WAS UNUSABLE DOOR FOR 2 WEEKS THEN JUST STARTED WORKING AGAIN. IT HAS NOT BEEN ATTENDED TO, BUT MY FEAR IS AGAIN, IN A ACCIDENT IF SOMEONE WAS BACK THERE THEY MAY GET TRAPPED IN CAR. *TR

Aug 02, 2010

SERVICE BRAKES, ELECTRIC

1 complaint

REAR BRAKE PADS HAVE WORN OUT AT ONLY 20K, CONSUMERS THINK THIS CAN BE A CALIPER PROBLEM OF EMERGENCY BRAKE CABLE PROBLEM THAT VW NEEDS TO ADDRESS AND / OR RECALL! *TR

Jul 28, 2010

FUEL SYSTEM, GASOLINE,TIRES,EQUIPMENT

1 complaint

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) [XXX] . (DEAF AND SIGN LANGUAGE) AND [XXX] ( DEAF AND SIGN LANGUAGE), AND WE TRADED THE 2008 TOYOTA, CAMRY TO LEASE VOLKSWAGEN 2009 JETTA WITH GASOLINE ENGINE LAST JUNE, AND WE HAVE NOT BEEN HAPPY, BECAUSE, NOT SMOOTH RIDE, BETWEEN 35 AND 50 MILE PER MILE, AND, ALSO, NOT SMOOTH RIDE BETWEEN 70 AND 84 MILE PER HOUR, EVEN, ROTATION TIRE AND BALANCE TIRE THIRD OR FOURTH TIME, ... STILL, NOT SMOOTH RIDE, EVEN THE MILE PER GALLON'S POOR, AND MANY. ... THE VOLKSWAGEN DEALERS IN MASSACHUSETTS AND FLORIDA, THEY HAVE BEEN FIXING, AND, STILL, NOT SMOOTH RIDE, MILE PER GALLON'S AND ETC. ... [XXX] AND I HAVE BEEN FED UP. ... EVEN, I DROP OFF MY CAR AT THE TRACY VOLKSWAGEN SHOP IN HYANNIS, MASSACHUETTS, ... EVEN, AT THE ALDEN VOLKSWAGEN SHOP IN FAIRHAVEN, MASSACHUSETTS, AND, ALSO, THE WALLACE VOLSKWAGEN SHOP IN STUART, FLORIDA OCCASIONALLY, ... AND, ... HAPPENED, [XXX] , SERVICE ADVISOR AND JEFF HAW, SUPERVIOR AND/OR MANAGER SERVICE ADVISOR AT WALLACE VOLKSWAGEN IN STUART, FLORIDA, THEY ADVISED ME TO VISIT A FIRESTONE STORE AND REQUEST THEM TO REPLACE THE FOUR TIRES. ...AND, SO, I WENT TO SEE A FIRESTONE TIRE STORE A FEW BLOCKS AWAY FROM WALLACE VOLKSWAGEN DEALER IN STUART, FLORIDA, AND THE FIRESTONE TIRE STORE, THEY SAID, THE TIRES ARE NOT WARRANY, CANNOT REPLACE A TIRE, EVEN A FOUR TIRE AND AT ALL. SO, I REQUEST YOU, TO TELL VOLKSWAGEN COMPANY, HEADQUARTER, TO REPLACE A NEW JETTA WITH DIESEL WITH MICHELIN TIRES AND $250.00 PAYMENT MONTHTLY AND NO DOWN PAYMENT INCLUDING WAIVE EARLY TERMINATE PENTALY, AND, ANY, AND, ANYTHING, AND, ALL, BECAUSE I HAVE NOT BEEN HAPPY AND NOT ENJOY WITH THE NEW LEASE 2009 VOLKSWAGEN WITH GASOLINE. [XXX] P.S. PLEASE TRANSFER US TO PROPERLY TO THE DEPERATURE AND FILE A COMPLIANT AT FEDERAL GOVERMENT, NOT STATE GOVERNMENT IF WE FILE A COMPLIANT A FILE AT WRONG U.S. DEPT. OF NHTS.GOV. *TR

May 11, 2010

STRUCTURE,EQUIPMENT

1 complaint

MOST VW JETTA 2009 OWNERS ARE COMPLAINING ABOUT THE EXCESSIVE WIND NOISE AROUND THE A-PILLARS ON THE SEDANS. IT IS SO LOUD THE IT GIVES YOU A HEADACHE AND INCREASES DRIVERS FATIGUE. MANY MAGAZINES HAVE WRITTEN ABOUT THE ISSUE AND HAVE BEEN TOLD BY VW THAT THEY HAVE A FIX. TO DATE THEY DO NOT. *TR

Mar 04, 2010

ELECTRICAL SYSTEM,VISIBILITY

1 complaint

2009 AND POSSIBLY 2010 VOLKSWAGEN JETTA WINDSHIELD WIPER SYSTEM STOPPED WORKING WHEN THE BRAKE WAS APPLIED AND ONLY RESTARTED WHEN THE BRAKE PEDAL WAS RELEASED. UPDATED 02-26-2010. *BF UPDATED IVOQ 06/01/10 VEHICLE TAKEN TO DEALER 4 TIMES FOR CORRECTIVE ACTION AND SYSTEM IS NOT REPAIRED. DEALER TOLD ME THAT VW ENGINEERING STATED THAT THIS IS PROPER OPERATION OF THE SYSTEM AND NO REPAIRS ARE NEEDED. DEALERS EMPLOYEES ARE AWARE OF THE SAFETY HAZARD ASSOCIATED WITH LACK OF PROPER OPERATION AND STATE THAT THEY ACKNOWLEDGED THE PROBLEM AND THAT IT IS NOT IN PROPER WORKING ORDER. *TR

Jan 15, 2010

ENGINE AND ENGINE COOLING,POWER TRAIN,VISIBILITY

1 complaint

WINDSHIELD WIPERS SYSTEM FAILED IN SNOW STORM. PARTS REPLACED COMPLETE LOSS OF ENGINE POWER WHILE DRIVING IN TRAFFIC. 8 TIMES THIS HAS HAPPENED. DEALER CAN NOT FIND CAUSE. NO START SITUATION, TWICE. DEALER CAN NOT FIND CAUSE. TRANSMISSION NOISE. DEALER CAN NOT FIND CAUSE, WILL REPLACE TRANSMISSION IF NOISE CONTINUES. *TR

Jan 13, 2010

POWER TRAIN,VEHICLE SPEED CONTROL

1 complaint

WHILE DRIVING, VEHICLE TRANSMISSION DISENGAGED RESULTING IN NO POWER TO MAINTAIN SPEED. THIS OCCURRED TWICE, ONCE ON A RURAL HIGHWAY TRAVELING APPROXIMATELY 60 MPH AND ONCE ON THE INTERSTATE TRAVELING APPROXIMATELY 70 MPH. WITH THE FIRST OCCURRENCE THE TRANSMISSION RE-ENGAGED AFTER A FEW SECONDS. WITH THE SECOND OCCURRENCE, THE "PRNDS" SHIFT INDICATOR LIGHT BEGAN FLASHING AND I HAD TO MERGE OVER THROUGH TRAFFIC INTO THE EMERGENCY LANE TO AVOID HIGH SPEED TRAFFIC, ALL THE WHILE HAVING NO POWER. I THEN HAD TO SHUT THE ENGINE OFF AND RESTART IT TO CLEAR THE MALFUNCTION. I SCHEDULED AN APPOINTMENT AT THE DEALER FOR REPAIR AND A SENSOR(S) WERE REPLACED ON THE TRANSMISSION'S COMPUTER. SINCE THE REPAIR I'VE NOT HAD ANOTHER MALFUNCTION. THIS MALFUNCTION POSES A SERIOUS HAZARD AS ONE LOSES THE ABILITY TO MAINTAIN SPEED IN TRAFFIC, RESULTING IN A STALLED VEHICLE SITUATION. *TR

Jun 18, 2009

2009 VOLKSWAGEN Jetta Problems & Complaints

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