How many problems does the 2013 VOLKSWAGEN Jetta have?

The 2013 VOLKSWAGEN Jetta currently has 512 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2013 VOLKSWAGEN Jetta?

The most common problems reported for the 2013 VOLKSWAGEN Jetta are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2013 VOLKSWAGEN Jetta problem data come from?

All problem and complaint data for the 2013 VOLKSWAGEN Jetta comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2013 VOLKSWAGEN Jetta Problems

POWER TRAIN

84 complaints

While driving the vehicle at about 20mph about a week ago, the check hybrid light began flashing. After stopping and restarting the vehicle, the check engine light came on. The vehicle has been diagnosed at a Volkswagen dealership service center as leaking hydraulic fluid from the transmission mechatronics control unit and needing a new transmission and hydraulic pump. This vehicle is not included on the Safety Recall Code: 34J6.

Dec 02, 2025

Vehicle can be shut off even when gear shifter is not in P position.

Nov 05, 2024

I bought a 2013 VW Jetta Hybrid in 2015 from a VW dealer with ~15,000 miles on it. Question #1: In December 2017, the power train system/transmission failed and my car lost power and I was unable to drive it. Now, in May 2024, the transmission is failing again and VW had stated that it needs to be replaced for a second time, and they quoted me roughly $10,000 for the repair. Question #2: VW issued a safety recall that mentions "hairline cracks in the transmission gearbox which can cause a decrease in oil pressure" which, in turn, "can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of crash." (In the last month, VW has denied any recalls associated with my VIN. However, I attached a document issued from USAA that states that my VIN could be associated with 8 different safety-related recalls. The first on the list of these recalls is related to vehicles with the same year, make, and model as mine that are equipped with a DQ200 7-speed DSG Automatic Transmission. The NHTSA ID for this recall is 19V866000.) Question #3: In 2017, the first time I had a power train system issue, the car was towed to the nearest VW dealer, and I had the transmission replaced there. (Documentation of repair attached.) In 2024, I received a full diagnostic that includes the transmission needing to be replaced for a second time. Question #4: The vehicle/issue has been inspected by a certified VW Dealer. Question #5: I took my car to the same dealer that replaced the transmission in 2017. In May of 2024, I took my car to VW right after 5 warning lights appeared on my dashboard all at once (steering system, airbag, traction control, ABS, and tire pressure; photo attached) The service department at the VW dealer conducted a full diagnostic and said that I need to replace the transmission for a second time.

May 24, 2024

The car has 39k miles on it and needs a new transmission. When at stop lights it cycles back and forth from the engine to electric. Sometimes the vehicle jolts forward for some reason unbeknownst to me. Close call running into the vehicle ahead of me. Then other times it is so sluggish and hardly wants to take off from a stop. It makes a clunking noise at slower speeds. It was diagnosed and has a hairline crack within the transmission electronic gearbox which is causing an internal transmission oil leak and a decrease in oil pressure. I did some research and my car is diagnosed with the same “exact” issue in a recall yet my VIN says it’s not affected. It’s very well affected. This issue needs addressed before a tragic accident occurs. No well cared for vehicle after 39k miles should need a new transmission. I don’t have the documentation at the moment. My vehicle is still sitting at the shop. I will upload documents upon receiving them.

Feb 09, 2024

This is a common problem with the 2013 vw hybrid Jetta. The dealership charged me $300 and told me I needed to just replace my transmission because the mechtronic unit has cracks in it. No mention of a recall. Here is a description of my issue (found online), to the letter: Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. This can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.

Jan 17, 2024

+ 79 more complaints for this component

ELECTRICAL SYSTEM

64 complaints

The ABS dash board lights came on while driving at 70 miles an hour. At the time the Car mileage was 105,000 miles estimated.

Aug 11, 2023

The door locks will try to auto-lock once the vehicle has passed a set speed but fail, making an audible double-lock sound. The car will continue to try and auto-lock after each stop (stop sign, stop light, etc) and continue to fail. Happens intermittently.

Feb 04, 2023

The contact owns a 2013 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The contact stated that the vehicle would intermittently fail to restart soon after failure. Due to the failure, the vehicle had been towed and driven to various independent mechanics and dealers and none had been unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 100,000.

Sep 23, 2022

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving, the vehicle would vibrate and jerk. The contact also mentioned that the braking system failed to function as designed. The check engine warning light illuminated. The vehicle was taken to a local mechanic where it was diagnosed that the mechatronic unit and the dual clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.

Apr 04, 2022

THERE WAS A RECALL ISSUES IN DEC 2019 FOR REPLACEMENT OF A HOSE AND/OR MECHATRONIC UNIT. THERE IS NO REMEDY. MY CAR'S ELECTRIC MOTOR STOPPED WORKING. WHEN CLEARING THE ERROR CODES, MY CAR DOES NOT WORK AT ALL. WHEN CALLING VW, ADVISED THAT I CAN PUT IN A NEW TRANSMISSION AND IT WILL WORK. WHEN I ASKED WHY THAT ISN'T THE FIX TO THEIR RECALL, THEY SAID THEY DON'T KNOW YET. THEY ADVISED THAT IF I PUT IN MY OWN TRANSMISSION AND THEY DETERMINE A DIFFERENT PART IS NEEDED ANYWHERE IN THE PROCESS, THEY WILL NOT BE ABLE TO COMPENSATE ME FOR THE RECALL. THE CAR HAS BEEN SITTING AT DIFFERENT SHOPS TRYING TO FIGURE OUT A FIX SINCE JULY AND HAS BEEN UNDRIVEABLE SINCE AUG 17.

Oct 26, 2020

+ 59 more complaints for this component

UNKNOWN OR OTHER

61 complaints

My son was driving home when failure lights came on. I told him to take it to the nearest VW dealer, which he did: Tynan’s VW in Aurora, CO. The diagnostics’ indicated faults were Cracks in the Accumulator and transmission stuck in 6th gear, the exact same problem as indicated in the Safety Recall, issued in January of 2020 (NHTSA 19V866): Hairline cracks in the accumulator housing of the transmission, clutch may not engage – loss of power to wheels leading to vehicle crash. Repair not available. In June of 2021, when a repair was available, I took the car to Chapman Volkswagen Scottsdale, AZ to perform the repair and service. The mileage at first repair on [XXX], 2021 was 30828. THIS IS THE SECOND OCCURANCE OF THE SAME ISSUE. On May 1st after receiving the Tynans’ diagnostic report I started attempting to contact Chapman Volkswagen Scottsdale, AZ. Also at notification from Tynans’ VW of the second occurrence of this safety issue, I called VW Customer Care on early May - VW Customer Care contact on [XXX] - Case Number: [XXX]. Outcome: I was told by VW Customer Care to go back to Chapman Volkswagen Scottsdale and tell them they did not repair it properly. Volkswagen Scottsdale is taking no responsibility (Current Service Manager is Mike Chadwell) after several calls and I have not been able to get a copy of their repair warranty after repeated requests. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 29, 2024

Ignition switch stuck, and would not allow key to fully be inserted causing the cylinder to freeze and not turn on or if able to turn on not be able to turn off. I took it to the dealer to repair. They quoted me but refuse to provide a key with the new ignition system and are trying to price gouge me into buying a key that should have been provided with the new system.

May 23, 2024

The key will not go in the shut off position. My car has been lefting running for long periods. I keep messing with it and trying different pressures until it finally turns to the off position.

Apr 29, 2022

THE IGNITION SWITCH, WON'T TURN TO SHUT OFF/ COME ON. Having to sit in the car for long periods of time, in a HIGH CRIME AREA! Checked on line and others are having the same problem as I am. It has happened several times. The first time was on 02/26/2022; 03/01/2022; 03/03/2022; 03/05/2022; 03/07/2022

Mar 07, 2022

Key doesn't turn off car. It will not turn. Stuck in ignition. Issue with ignition switch.

Feb 09, 2022

+ 56 more complaints for this component

ENGINE

44 complaints

Hairline crack developed in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. There is loss of power to the wheels. Was never notified and on last inspection they told me it was my fault. Recall code 34J6. The only thing the service department did was update the software, the issue was that before the update it was already damaged and they refused to replace the “MECHATRONICS UNIT” The car is not drive able, and is just sitting in my drive way.

Sep 24, 2025

Car one day decided to have issues. It wouldn't turn over. So we called a row truck to come take it and run diagnostics. The tow truck driver showed up and on his decision making as im not a professional like he is he said can it turn on I said no so he pursued with saying that he is going to Jumpstart the battery in his words he says that's mainly the issue is a dead battery so he wanted to jump it with his portable jumper box as we are hooking it up to the vehicle I am inside and he connects the cables and tells me to try and turn it over in doing so the intake manifold had completely blown up. Right in front of the tow truck driver and it sounded like a cannon went off. He told me after he could hear again as well as me. We both have never experienced anything like that before. The pictures I'm providing are the damages of what jump starting the vehicle did.

Feb 23, 2025

My vehicle was not included in several recalls (e.g. 36F6/4V and 34J6) that were made for identical cars (2013-2015 Jetta Hybrid). As result, the transmission is approaching its end of life (I was quoted $9600 + tax for the replacement). I called VW customer service and they could not offer a reason why some cars are not recalled; they just tried to spin it. The transmission is one big part that is manufactured in Germany and comes sealed. The 2013 recall 36F6 (change the transmission oil because is corrosive) would have saved the transmission.

Dec 30, 2021

Transmission is about to fail: at ODO 98800 the CEL indicates code P177B - Clutch Tolerance limit reached. The DSG transmission mechatronic unit was changed at ODO 46734 because the engine was loosing power. Volkswagen's has a recent recall 34J6 for this problem and vehicle type, but mine is not included in the recall.

Dec 29, 2021

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving 25 mph, approaching a stop sign with the accelerator pedal depressed, the vehicle loss motive power and stalled. The vehicle was restarted but failed to move. The vehicle was towed to a local mechanic however, the mechanic was unable to work on the model of the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

Jun 03, 2021

+ 39 more complaints for this component

AIR BAGS

12 complaints

I discovered that my 2013 Volkswagen Jetta has a completely nonfunctional airbag system. On 8/23/23- airbag warning light illuminated and has remained on. In 08/2025- Midas staff informed me the light may indicate an airbag defect and referred me to Volkswagen. On 09/24/2025- Volkswagen dealer inspection documented both front crash sensors were unplugged/damaged, leaving the airbag system inoperable. Safety concern: I unknowingly drove this car for over two years with no functional airbags. This created a severe risk of injury or death in the event of a motor vehicle accident. This car was sold by Carvana as having passed a 150-point inspection and under warranty coverage. However, Carvana later stated that they have a disclaimer that shifts the responsibility of the car being safe to drive onto the consumer, and that they never claimed the car had a functioning air bag system.

Oct 07, 2025

Passenger seat air bag light off light is on

Oct 10, 2023

Passenger air bag light is on saying off

Oct 10, 2023

The contact owns a 2013 Volkswagen Jetta. The contact stated while starting the vehicle, the passenger’s side air bags indicator warning alarm sounded as if there was a passenger seated in the seat. The passenger’s side air bag warning light was illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 78,000.

Aug 10, 2023

Airbag malfunction indicator lamp has illuminated, horn is not funtional. Returned to Volkswagen dealership for diagnosis, prognosis being faulty "clock spring." Was previously indicated as repaired under recall exhibiting same symptoms some years previously but, problem has resurfaced and is persisting.

Jun 08, 2022

+ 7 more complaints for this component

FUEL/PROPULSION SYSTEM

12 complaints

My car has 80,000 miles on it. The high pressure fuel pump sent metal shavings all through the entire system. Dealer quoted $9,000 to fix. This should have never happened. They said that the extended warranty from the diesel gate situation has expired and there’s nothing they can do. With the car only having 80,000 miles on it they should honor the warranty.

Feb 02, 2025

Cp4 pump failed on car with 85,000 miles on it sending metal pieces throughout the fuel system causing damage and a $9,000 bill to fix a car worth $9,000 so it is essentially totaled.

Nov 06, 2024

2013 Jetta hybrid 80,00 miles on it driving on a highway suddenly rpm go lowered in the middle of highway loss power trying to maneuver to the side of the highway has to towed home now can't do reverse and lots of leaking fluid on the car take to the mechanic shop found out the transmission no working the mechanic shop said the probably my cars is in those car on recalled because they worked on those problems before

Aug 28, 2024

High pressure fuel pump failed on a 2013 TDI diesel. Every other manufacturer was forced to recall / replace the Bosch CP4 hpfp , why was volkswagen's not recalled? The failure of this component stops the car on the interstate. VW offered a 10 year extended warranty while all other manufacturers recalled and replaced the pump. The failure mode is a slow degradation of the internal components becuase it is not designed properly for ultra low sulfur diesel in the united states. It's not acceptable to just extend the warranty on a component that is a ticking time bomb. The failure can be at 2,000 miles, or it can be at 200,000 miles, but it will fail due to the missed engineering specification on diesel fuel. These are very common failures continuing to happen with VW diesel cars and continuin to put people at risk for a known problem that was not properly addressed.

Jun 12, 2024

FUEL SYSTEM FAILED CAUSING METAL SHAVINGS TO GO THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM HAD TO BE REPLACED.

Aug 25, 2017

+ 7 more complaints for this component

STEERING

12 complaints

Ignition key difficult to pull out from starter. Sometimes difficult to start car, but it can be wiggled in or out with some effort. Dangerous if it can get removed and engine continues working. Key can be reinserted to turn off. Sometimes difficult to start. Taken to local (Tucson AZ) dealership and told that there is no VW recall for this issue. I believe there is a recall. Dealership refused to fix it. Not covered as part of warranty either. We had to pay to get it fixed. Dealership appeared not to know of existence of a recall for the ignition key problem. We request a refund. Please inform them that such a recall exists. Chapman Volkswagen 4426 E 22nd .St. Tucson, AZ (520) 445-4024 Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Feb 01, 2022

IGNITION CYLINDER. KEY GETS STUCK IN THE IGNITION AND IS VERY DIFFICULT TO REMOVE AFTER SHUTTING THE CAR OFF. HAPPENS ALL THE TIME. SOMETIMES WHEN TURNING IT ON, ITS ALSO DIFFICULT TO TURN THE KEY. RECEIVED A LETTER IN THE MAIL TALKING ABOUT A REIMBURSEMENT IF REPLACED OUT OF POCKET, HOWEVER VERY SURPRISED THAT THIS HAS NOT BEEN OFFICIALLY RECALLED YET.

Jul 12, 2018

MY CAR KEY GOT STUCK AND THE CAR WONT TURN OFF NOW AND IT WAS ON PARKED

Jun 25, 2018

KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT.

May 17, 2018

KEY GETS STUCK IN THE IGNITION WITH CAR STILL ON AND IN PARK. CANNOT GET CAR TURNED OFF OR KEY OUT. VOLKSWAGEN KNOWS OF THE ISSUE BUT REFUSES TO RECALL PART. CAR NEEDS NEW IGNITION CYLINDER. AUTO TECHNICIAN AT DEALERSHIP KNEW EXACTLY HOW TO GET THE KEY OUT, WHICH MEANS THAT THIS IS A KNOWN ISSUE. SO MUCH SO, THAT THE FRONT DESK PERSON KNEW EXACTLY HOW HE DID IT AND ASKED ABOUT IT.

Nov 07, 2017

+ 7 more complaints for this component

POWER TRAIN,ENGINE

12 complaints

GEARS NOT SHIFTING CORRECTLY, LOSES POWER TO WHERE I HAVE TO PULL OVER BECAUSE I CAN'T ACCELERATE. THAT IS EXTREMELY DANGEROUS ESPECIALLY IF I AM NOT ABLE TO GET TO A SPOT TO PULL OVER TO. 01/ I HAVE HAD DIAGNOSTICS PERFORMED WHICH THEY ALL COME TO THE SAME CONCLUSION THAT IS NEEDS A NEW TRANSMISSION. THESE ARE THE CODES IT IS PUTTING OUT: P073A STUCK IN GEAR 5, P1731 GEARS POSITION DISTANCE SENSOR 3:ELECTRONIC ERROR, P1731C GEAR POSITION DISTANCE SENSOR 3:IMPLAUSIBLE SIGNAL AND P072B STUCK IN REVERSE. IT HAS BEEN DOING THIS SINCE THE CAR WAS PURCHASED IN JAN OF 2020. THERE HAVE BEEN RECALLS ON 2013-2014 JETTA HYBRIDS FOR THESE SAME PROBLEMS BUT MY VIN NUMBER IS NOT INCLUDED IN THE RECALLS

Feb 18, 2021

MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.

Apr 04, 2020

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH UPHILL, THE VEHICLE STARTED TO JERK AND DID NOT RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE FAILED TO MAKE IT UP THE HILL AND THE CONTACT HAD TO SHIFT INTO REVERSE AND REVERSE BACK DOWN THE HILL. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. UPON PARKING AND EXITING THE VEHICLE, A REDDISH FLUID WAS SEEN LEAKING FROM THE ENGINE COMPARTMENT ONTO THE GROUND. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Jun 11, 2018

WHILE DRIVING ON HIGHWAY EPC AND CHECK ENGINE LIGHTS UP AND THE CAR SUDDENLY LOOSE POWER AND START JERKING STEP ON GAS TO SPEED UP ONLY ENGINE REVVED UP HIGH BUT THERES NO ACCELERATION OR SPEED GAIN I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD SAFELY BUT WHAT IF ITS RUSH HOUR AND THERES A CAR FOLLOWING BEHIND ME IT SURE GOING TO SLAM INTO MY CAR. I HEARD A LOT OF COMPLAINT SIMILAR TO WHAT I EXPERIENCED. IN MY OPINION ITS A MANUFACTURERS DEFECT THAT SHOULD BE LOOK ON AND NEEDS A THOROUGH INVESTIGATION IN ORDER TO AVOID ACCIDENT AND ROAD MISHAPS.

Apr 17, 2018

WE PURCHASED OUR 2013 JETTA IN NOVEMBER 2016 FROM CASEY CHEVROLET, A "CERTIFIED USED VEHICLE" DEALERSHIP IN OUR AREA. A COUPLE MONTHS AFTER THE PURCHASE, WE WERE HAVING TROUBLE WITH THE CAR STALLING AS WELL AS TRANSMISSION TROUBLES. THE VEHICLE HAS STALLED ON MY PREGNANT WIFE AND 2 YEAR OLD AT LEAST FOUR TIMES. ONCE SHE WAS AT A STOP LIGHT AND IT COMPLETELY SHUT DOWN, THE NEXT SHE WAS IN A FAST FOOD DRIVE-THROUGH LINE, THE THIRD TIME SHE WAS TRYING TO MANEUVER A TURN, AND THE FINAL TIME SHE WAS BACKING OUT OF THE BABYSITTERS DRIVE WAY. WITH RESPECT TO THE TRANSMISSION, THERE HAVE BEEN MANY INSTANCES WHERE EITHER SHE OR I WOULD BE ATTEMPTING TO MERGE OR JUST NEED TO PICK UP SPEED AND IN BETWEEN SHIFTS THE CAR WOULD HESITATE AND THEN SHIFT VERY AGGRESSIVELY. WE HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES AND EACH TIME WE TAKE IT IN THEY CAN'T FIND A PROBLEM SO THEY GIVE US THE CAR BACK. ON THE OTHER HAND, THEY HAVE "SOLVED" THE TRANSMISSION PROBLEM TWICE ONLY FOR IT TO REAPPEAR AT A LATER TIME. THEY HAVE REFUSED TO REPLACE THE VEHICLE OR REFUND US THE PURCHASE PRICE. WE HAVE ALSO CONTACTED VOLKSWAGEN WHO LIKEWISE REFUSES TO REFUND OR REPLACE THEIR PRODUCT. RIGHT NOW THE CAR IS PARKED IN OUR DRIVEWAY BECAUSE WE DO NOT FEEL IT IS SAFE TO DRIVE. MY WIFE IS NOW DRIVING MY TRUCK AND I AM IN MY OLDER CAR FROM COLLEGE. ALL THE WHILE, PAYMENTS STILL HAVE TO BE MADE WHICH IS VERY FRUSTRATING. I FEEL THAT TWO COMPANIES I THOUGHT WERE TRUSTWORTHY HAVE TAKEN ADVANTAGE OF MY FAMILY AND I.

Sep 13, 2017

+ 7 more complaints for this component

ELECTRICAL SYSTEM,ENGINE

11 complaints

NHTSA recall no: 19V-866 Manufacturer Recall no: 34J6 Volkswagen is refusing to replace my mechatronic unit.

Jun 07, 2022

The mechanics at Volkswagen found a hairline crack in my mechatronics unit for my Volkswagen Jetta hybrid 2013. They would not fix it even though it was the software that caused it. “Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Consequence: A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash. Remedy: Volkswagen will notify owners, and dealers will update the transmission software, free of charge. The software remedy is currently under development. The recall is expected to begin February 4, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 34J6. The problem is my unit already had the hairline crack before they updated the software. They were saying it was my fault and I have to pay out of pocket.

Mar 10, 2022

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL LINE GOING OVER TOP OF AN ELECTRICAL LINE OR THE ELECTRICAL GOING OVER TOP OF THE FUEL LINE CAUSING THE VEHICLE TO OVERHEAT. THE TEMPERATURE GAUGE LIGHT ILLUMINATED WITH AN AUDIBLE TONE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND LIFTED THE HOOD. THE CONTACT STATED THAT THE COOLANT WAS BUBBLING AND BOILING IN THE COOLANT RESERVOIR. THE CONTACT LET THE VEHICLE SIT UNTIL IT COOLED DOWN AND ADDED COOLANT INTO THE RESERVOIR AND DROVE THE VEHICLE TO HER SON'S RESIDENCE. THE CONTACT CALLED THE DEALER AND INFORMED THEM OF THE FAILURE AND WAS INFORMED TO SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,194.

Aug 21, 2020

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE

Oct 06, 2019

TWICE STALLED AT A TRAFFIC LIGHT, CURRENTLY HAS ENGINE MALFUNCTION CODE P2015 FOR INTAKE FLAP VALVE FAILURE. VW STATES IT IS A KNOWN PROBLEM FOR THE CCTA ENGINE CODE FOR 2011-2012 VW 2.0T TSI ENGINES. HOWEVER SINCE IT WASN'T EXTENDED TO MY VEHICLE EVEN THOUGH THEY ARE THE SAME THEY WILL NOT HONOR THE EXTENDED WARRANTY BECAUSE NHTSA DIDN'T IDENTIFY MY VEHICLE YEAR YET.

Feb 08, 2019

+ 6 more complaints for this component

SERVICE BRAKES

10 complaints

I was driving on a rainy day on the freeway where my breaks went out on me. I pressed down all of the way and the car wouldn’t stop. After I let go of the break I then pressed on the break again and they seemed to have locked on me. I ended up using my emergency breaks and was able to get off the freeway and luckily no one was hurt. Soon after they started working again and I was able to get it safely to a near by shop.

Feb 27, 2023

The car automatically locked its brakes without me even touching the brakes while I was going 60mph and almost lost control. My safety was put at risk because the car locked its brakes without me pushing the breaks, they would not disengage and was stuck in the middle of the road with the brakes not releasing and almost caused an accident. I has happened multiple times but not confirmed by dealer or independent mechanic.The vehicle has been inspected by VW dealer. No warning lights came on the dash.

Sep 22, 2022

On more than one occasion the front left brake seized up. The last time was when I was on a toll road and felt warbling in the tires so I got off on an exit and when I reached the red light the left front brake seized up and the car wouldn't budge. Once the car rested and the brake cooled off I was able to drive it to a safe place and had it towed to the VW dealership who because they couldn't get it to duplicate the issue couldn't tell me what was wrong. It does not happen consistently and I fear to think that if I was doing 55 MPH the car would have caused a horrible accident. In the past when it happened the car would not accelerate over 40 MPH and I could feel the brakes were applying pressure.

May 23, 2022

The brake system has malfunctioned, and I would be happy for you to inspect it. The brakes come on suddenly when the foot brake is not being applied. The car will not move when this happens, creating a very dangerous situation on the road. I have been stranded in a lane with cars zooming around me. Everyone is at risk. A tech on the VW helpline confirmed the problem with my mechanic and suggested two very expensive fixes which have not resolved the problem. There have been no warning indicators for this problem. It happens randomly and unexpectedly.

Mar 29, 2022

THE BRAKE DID NOT APPLY. AFTER THE CAR WAS PARKED AND WAS IN "R" (REVERSE), THE BRAKE PEDAL WAS PRESSED BUT THE CAR DID NOT STOP.

Feb 12, 2021

+ 5 more complaints for this component

SUSPENSION

9 complaints

Making loud noises when turning and steering wheel shakes really bad

May 15, 2024

Left front coil spring broke. Made popping sound while turning. Coil spring has two pink and two white dots.

Aug 09, 2022

COIL SPRINGS BREAK RANDOMLY IN COLD WEATHER MAKING CAR HANDLE ERRATICALLY AND WITHOUT WARNING. VW HAS RECALLED MANY COIL SPRINGS ON OTHER MODELS BUT NOT THE JETTA HYBRID WHICH USES THE SAME COMPONENTS. VERY UNSAFE.

Mar 09, 2021

THE LEFT-FRONT SUSPENSION PARTIALLY COLLAPSED WHILE MAKING A TURN AT LOW SPEED INTO A PARKING SPACE. I DROVE SHORT DISTANCE TO MY MECHANIC WHO TOLD ME: A) THERE WERE BREAKS AT BOTH ENDS AND THE CENTER OF THE LEFT-FRONT SPRING AND BREAKS AT BOTH ENDS OF THE RIGHT FRONT SPRING, B) THE CENTER BREAK IN THE RIGHT SPRING WOULD HAVE PIERCED THE TIRE IF IT HAD ROTATED A BIT MORE, C) THIS FAILURE IS OCCURRING ON SO MANY VW'S THAT THERE IS A BACK-ORDER ON SPRINGS, SO IT CANNOT BE REPAIRED AT THIS TIME. THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF THE SUSPENSION HAD COLLAPSED AT HIGHER SPEED OR IF THE TIRE HAD BEEN PIERCED.

Jul 20, 2020

2013 JETTA WITH 21,994 MILES. ORIGINAL OWNER. CAR HAS BEEN MAKING NOISE FROM FRONT END ESPECIALLY ON LEFT HAND TURNS. INSPECTED AND FOUND FRONT OF CAR MUCH LOWER THAN USUAL AND BOTH FRONT SPRINGS BROKEN. A BROKEN SPRING CAN RESULT IN LOSS OF CONTROL AND ROAD HAZARDS TO OTHER VEHICLES FROM BROKEN METAL PARTS ON ROADWAY. WILL HAVE PICTURES NEXT WEEK WHEN WE REPLACE SPRINGS AND STRUTS. CAR RIDES SO LOW THAT I CAN'T GET MY HYDRAULIC JACK UNDER IT AT FRONT JACK POINTS.

Aug 16, 2019

+ 4 more complaints for this component

POWER TRAIN,ELECTRICAL SYSTEM,ENGINE

8 complaints

There is an open recall on 2013 Volkswagen Jetta hybrid for known electrical and power train issues. My car was purchased last year and kept up on in maintenance . I have had it in the shop multiple times for checks due to the lights on my dashboard all going off. Nothing was found until recently the hybrid and engine light turned on out of no where and the cause was the clutch failing which is one of the known recalls. My VIN Isn’t listed under this recall and I have been in contact with Volkswagen and they are refusing to help even thought it’s a known issue with this years make and model. The car is unsafe to drive and could likely result in an accident due to the behavior of the car from these issues. The car will randomly buck when driving and when coming to a complete stop and trying to accelerate it will buck as well. I did add the open recalls on this car that are alike to my issues. There are also 4 other open recalls on this years make and model. I don’t have an exact date when the issues start I could look through my paper work but I put down 11/11 as they have been happening for awhile now

Mar 21, 2024

My vehicle has the Mechatronic failure that the recall is open for some 13’ Jetta hybrids but I don’t have an open recall for it. The car would start shutting on and off constantly at stop lights instead of staying off running soley on battery power. The error codes are pointing to a failure to maintain fluid pressure inside the mechatronics unit. The mechatronics unit is included in a VW recall from June 2021. There was a design flaw in the housing that caused transmission fluid to lead out under pressure. My vehicle should be included in the recall but since I don’t have an open recall for this to my vehicle I can’t get it fixed and repairs are to expensive for something VW should own up for this mistake but they won’t repair it.

Nov 26, 2023

E-Engine and Transmission Problem. In August of 2021, while performing normal driving, the car refused to get in gear and the engine just revved; the Check Engine and Hybrid Systems Failure lights came on, and the car would not work properly. I had it towed to a VW Dealership in Springfield, VA for repairs and was quoted $15,000 for a new E-Engine and Transmission. No Recalls, but online forums show that this is a classic failure of Jetta Hybrids and is due to the corrosive transmission oil used in the sealed transmissions of the Hybrids. Car has remained on VW Dealership lot while a decision is made on the vehicle. November of 2021 I was contacted about a different recall (38C4) for the Jetta; it is a software issue with a European Calibration instead of a US. I am looking to have that repaired to see if it fixes the problem in the car. I am inquiring about the Volkswagen recall 34J6 (or 34J6/4V) for 2013/2014 VW Jetta Hybrids. My VIN does not appear on the list. According to forums, it has experienced the same failure as others that are. This one is for hairline cracks that may form in the Transmission causing it to fail. No warning signs were given before the failure. It was a well maintained car; I was the only owner and drove it for 121,000 miles.

Nov 23, 2021

MY VEHICLE FOR A FEW YEARS NOW HAS STALLED OUT ON ME AND CAUSED IT TO GO IN TO LIMP MODE. THIS IS VERY DANGEROUS AND I SEE THERE IS A RECALL AND NO FIX IS AVAILABLE BUT THE HYBRID SYSTEM SHUTS COMPLETELY DOWN WHEN IT DOES THIS AND I CANNOT DO ANYTHING WITH THE VEHICLE AT THAT TIME. IT WILL HAPPEN ANYWHERE I AM WHERE IT'S A BACK ROAD OR ON THE INTERSTATE.I FEEL THAT VOLKSWAGEN SHOULD TAKE BACK THIS VEH BECAUSE OF THE FAULTY SYSTEM. I FEEL VOLKSWAGEN SHOULD PAY MY LOAN OFF SO I CAN GET IN TO ANOTHER SAFER VEHICLE.

Mar 18, 2021

FOR THE LAST 30,000 MILES MY VEHICLE HAS SPORADICALLY STALLED OUT OR SHUDDERED HEAVILY AS IF IT WAS ABOUT TO STALL WHILE DRIVING AT LOW SPEEDS OR ACCELERATING. THIS MONTH HOWEVER, MY VEHICLE STALLED OUT AND COMPLETELY LOST POWER FOR A FEW SECONDS WHILE DRIVING AT LOW SPEED IN HEAVY TRAFFIC ON THE INTERSTATE. EACH TIME I WAS DRIVING STRAIGHT AND NOT TURNING WAS INVOLVED. MY TRANSMISSION HAS BEEN REPLACED TWICE AND EACH TIME THIS DID NOT SOLVED THE ISSUE. THESE INCIDENTS KEEP INCREASING IN SEVERITY AND OCCUR RANDOMLY SO I DO NOT KNOW WHEN TO EXPECT. I FEEL UNSAFE WHEN THESE INSTANCES OCCUR.

Nov 22, 2019

+ 3 more complaints for this component

EXTERIOR LIGHTING

8 complaints

I have had my headlights replaced 3 times by a certified mechanic within the last year. While I was driving on the highway, my low beams and high beams on both sides went out. Extreme safety issue!

Jan 31, 2024

I HAVE HAD TO REPLACE BOTH LOW BEAM HEADLIGHT 3 TIMES IN 6 WEEKS. NOTHING IS WRONG WITH THE WIRING BULBS JUST KEEP BURNING OUT. IT APPEARS THAT OTHERS ARE HAVING THIS PROBLEM ALSO. VW DEALERSHIPS OFFER NO SOLUTIONS.

Jul 26, 2017

IN THE PAST YEAR, THE HEADLIGHTS (NOT DAYTIME RUNNING LIGHTS) HAVE GONE OUT INTERMITTENTLY ON TWO OR THREE OCCASIONS, ONE WHILE DRIVING AND THE OTHERS WHILE STARTING THE VEHICLE. SO FAR IT'S JUST BEEN ONE AT A TIME, BUT IT MADE IT REASONABLY HARDER TO SEE WHILE DRIVING. IF BOTH GO OUT TOGETHER, THIS COULD BE BAD! THE VW DEALER FOUND A BURNT OUT BULB BUT CANNOT DETERMINE ANY OTHER REASON AFTER TROUBLESHOOTING. THEY SAID THE BULB FILAMENTS ARE VERY CLOSE AND GOING OVER A BUMP COULD SHORT IT. THAT'S BAD DESIGN WITH SAFETY RISK INVOLVED. ALSO, MANY OTHER JETTA OWNERS COMPLAIN ONLINE ABOUT THE SAME PROBLEM.

Feb 19, 2017

THERE IS EXCESSIVE CONDENSATION IN MY PASSENGER SIDE HEADLIGHT. THIS ISSUE LOWERS THE HEADLIGHT VISIBILITY THE DEALER SAID THIS IS NORMAL AND SHOULD BE CORRECTED AFTER 30 MINUTES OF THE LIGHTS BEING ON. THE ISSUE STILL OCCURS AND IS CONSISTENT. THE ISSUE OCCURS WHILE THE VEHICLE IS STATIONARY AND IN MOTION.

Feb 14, 2017

HEAD LIGHTS BULBS ARE PREMATURELY BURNING OUT.. TEE BULBS WERE REPLACED AT THE VOLKSWAGEN DEALERSHIP. ONE NIGHT WHILE I WAS DRIVING BOTH OF MY HEADLIGHTS WENT OUT AT EXACTLY THE SAME TIME AND SINCE THEN I HAVE HAD TO REPLACE MY BULBS TWICE AND MY DAYLIGHT RUNNING LIGHTS.

Sep 12, 2016

+ 3 more complaints for this component

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

8 complaints

Since I have possessed the car, the horn has been slowly going out. Until now it no longer works at all. I've checked fuses and not the problem. So this is a safety concern for me because of the alarm! If my alarm goes off, just the lights flash but NO sound??! The alarm should at least be heard, right? Otherwise I hope I can see the lights flashing if my alarm goes off!!! Because I can't hear anything. My horn does not work even if I push the steering wheel? If I have to use my horn to alert anyone then I can't!

Oct 05, 2023

The key will either get stuck in the ignition while the car is on, or it will occasionally not turn at all. Both of which have left me or others borrowing my car stranded. Has taken up to 2 hours of jiggling the key and finally turning to the on or off position. Some shops are saying the ignition cylinder, others the switch, and others the steering lock but this seems to be a very common complaint online from Volkswagens in this age range. It could seriously harm someone if they were unable to start their car in an emergency situation due to the key not turning.

Jul 30, 2023

THE DOORS DO NOT LOCK WHEN I DRIVE THE CAR AND IT DOES NOT LOCK WITH THE KEY REMOTE CONTROL. I HAVE BEEN INVESTIGATED THE PROBLEM THAT THIS CAR HAS TO SECURE THE DOORS, AND APPARENTLY IT IS VERY COMMON IN THESE VW CARS, ALTHOUGH THE PROBLEM NOT ABOUT SECURITY, I DO BELIEVE THAT IT IS, BECAUSE ONE BELIEVES THAT IT LOCK ALL THE DOORS AND IT IS NOT SO, THAT'S WHY YOU THINK IT SHOULD BE REPAIRED BY YOU

Jan 17, 2021

KEY WILL NOT COME OUT OF IGNITION, MAKING IT IMPOSSIBLE TO TURN OFF. LOOKS EXACTLY LIKE RECALL 19V615000 FROM LAST YEAR, BUT MY VIN ISN'T INCLUDED, DESPITE BEING IN THE SAME YEARS AND MODELS. IGNITION FAILS TO RECOGNIZE WHEN VEHICLE IS IN PARK AND WON'T LET KEY BE RELEASED. LEAVES ME STRANDED AND UNABLE TO TURN OFF CAR OR REMOVE KEY. *TR

Jun 20, 2020

MY KEY CONSTANTLY GETS STUCK IN THE IGNITION. MY CAR TURNS ON BUT NOT OFF WHICH LEAVES ME TO UNHOOK THE BATTERY AND TAKE OUT FUSE SO NO ONE STEALS MY CAR OVERNIGHT. A LOT OF PEOPLE I KNOW WITH JETTAS ARE HAVING THIS SAME ISSUES. I THINK IT IS A MALFUNCTION WITH THE IGNITION SWITCH. I ALSO HAVE A LOT OF ELECTRICAL ISSUES. MY HORN DOES NOT WORK, WINDSHIELD WIPER FLUID DOESNT WORK, MY PASSENGER WINDOW AS WELL! THERE NEEDS TO BE A RECALL ASAP !

Jul 14, 2019

+ 3 more complaints for this component

STEERING,ELECTRICAL SYSTEM

7 complaints

my steering wheel locked up

Aug 13, 2023

The key gets stuck in the ignition switch and the car is not able to turn off. In order to remove the key you have to jiggle it several times which could be minutes or up to an hour. Could be a safety issue if I’m somewhere and need to turn the car off immediately. Was told this is a costly repair but if this is a known issue (and it is) why is this not a recall when possible damage or injury could occur.

Aug 08, 2023

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SHE HAD TO AGGRESSIVELY INSERT AND REMOVE THE KEY FROM THE IGNITION SWITCH IN ORDER TO START AND TURN OFF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Nov 06, 2019

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT TOOK THE VEHICLE BACK FROM WHERE IT WAS PURCHASED AND WAS INFORMED THAT AN AUTHORIZED VOLKSWAGEN DEALER NEEDED TO BE CONTACTED. THE CONTACT CALLED NHTSA FOR FURTHER ASSISTANCE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO SERVICE THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Oct 25, 2019

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Oct 25, 2019

+ 2 more complaints for this component

STEERING,UNKNOWN OR OTHER

6 complaints

The key will not come out of the ignition

Aug 30, 2025

I am Filing a complaint against Volkswagen group of America, I called they for assistants in fixing an issue with one of their dealers to replace an ignition switch. Volkswagen said they stand by their dealer and would not let me speak to the Zone Reps for that area or the Dealer Reps that assist the customer in coming to a solution. The Ignition switch is a safety item and the dealer is trying to charge me a high price for a new key because they own a monopoly in the area.

May 24, 2024

Ignition cylinder failure. Key would come out while driving, car would stay on, key would not turn in the ignition. Finally wheel locked and key will not turn at all therefore I can’t put my car in neutral.

Dec 26, 2023

This vehicle and other vehicles of the same model have a faulty ignition cylinder lock housing causing the key to be unable to turn the car to off and be removed from the ignition. This does not allow the driver to park and leave the car as the key remains stuck and unable to turn. This problem has been reported by a dealer as an issue that is fixed weekly on other vehicles of the same make and model in shop.The vehicle has been inspected by the Volkswagen dealership and determined to be a failure within the vehicle. The key in the ignition has occasionally become stuck but, now remains in the vehicle for consistently after each drive for up to 30 minutes of trying to remove it.

Aug 25, 2023

FREQUENTLY THE STEERING WHEEL WILL NOT UNLOCK,KEY WILL NOT TURN, THIS IS HAPPENING ALMOST EVERYDAY, DRIVE TO WORK PARK THE CAR, AT END OF DAY THE IGNITION KEY WON'T TURN. STEERING WHEEL IS LOCKED UP, HAVE TO WRESTLE WITH IT CONSTANTLY, IF I GET OUT A JAR THE CAR BACKWARDS OR FRONTWARDS IT MAY UNLOCK THE KEY AND WHEEL AND MAY NOT. THIS OCCURS ALMOST EVERYDAY. THIS IS VERY DANGEROUS AND FRUSTRATING.

Jul 29, 2017

+ 1 more complaint for this component

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

6 complaints

UNCONTROLLED ACCELERATION As I was accelerating to enter traffic on the expressway the engine lost partial power. I reduced accelerator pressure, and then the engine seemed to recover. I then reapplied pressure to the accelerator, and it seemed normal but when I put in the clutch to shift, the engine accelerated beyond redline. I completed the shift, and car began to accelerate rapidly. I tapped the accelerator, and the acceleration stopped, and then after about 3 seconds it began to accelerate again. I attempted to reduce acceleration with brakes, but it was only partially effective. The only way to effectively reduce acceleration was to take the car out of gear. (thankfully this was a manual transmission) When I shifted into neutral, engine RPMs would exceed redline. The excessive RPMs ultimately destroyed the engine (Big bang, lots of smoke). In hindsight I would have turned the ignition off but did not think to at the time.. The safety implications are obvious. This event occurred without warning and under normal driving conditions. I suspect an engine sensor anomaly combined with computer software failure. (Maybe an RPM sensor?) Specific cause is unknown, and situation cannot be recreated since the engine has failed. The Diesel Particulate Filter warning light was on, and had been on for several weeks. It did not clear using the recommended remediation in the manual. The vehicle has not been inspected by the dealer or other interested parties, but is available for inspection. (This is one of the vehicles recalled for “diesel-gate” purchased from VW after reprogramming)

Sep 21, 2024

2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTIONED THAT IF THE SOFTWARE RECALL WAS NOT ADDRESSED ISSUES WITH THE TRANSMISSION & CLUTCH COULD OCCUR. WHEN CAR WAS TAKEN AND EVALUATED IT WAS FOUND TO HAVE ALL OF THE POSSIBLE PROBLEMS LISTED WITH THIS RECALL

Aug 18, 2020

ENGINE LIGHT CAME ON, RIGHT AFTER CAR WOULD NOT GO INTO GEAR AND CAR BECAME INOPERABLE. THE CONSUMER STATED WHILE DRIVING THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED A RECALL WOULD SOON BE RELEASED AND TO WAIT UNTIL THEN FOR REPAIRS. THE VEHICLE WAS PARTIALLY REPAIRED. THE MANUFACTURER STATED ANY FURTHER REPAIRS WERE NOT INCLUDED IN THE RECALL. *JS

Jul 23, 2020

HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.

Jan 15, 2020

THE PROBLEM SHOWING ERROR CODE P0087, P0387 HIGH PRESSURE FUEL PUMP FAILURE, THE COST OF EXPENSIVE TO REPAIR, DIFFICULT TO MEET WARRANTY RELATED POWER-TRAIN & ENGINE. IT HAS BEEN TWOCE BREAK DOWN. ITS THIRD BREAK DOWN. IT ONLY 62K MILEAGES ON IT. VW WANT TO WORKING ON IT DUE OF OUT OF WARRANTY COST. I AM NOT HAPPY THAT VW IS NOT QUALIFY TO INSPECT PART PROBLEM CAUSE. I HOPE IT IS AFFECT OTHER CUSTOMERS WHO HAVE SIMPLY PROBLEM WITH HPFP.

Aug 04, 2015

+ 1 more complaint for this component

TIRES

6 complaints

TOYO 225/45R-17XL 94V ULTRA Z-900 ALL SEASON BW, DOT 73H8 2650116. 2013 JETTA TDI VIN [XXX] TWO OF THESE TIRES FAILED ON MY VEHICLE. IN BOTH CASES THE SIDEWALL DEVELOPED A BULGE ON THE OUTER SIDEWALL AND HAD TO BE REPLACED. THE FIRST INCIDENT OCCURRED WITHIN 3400 MILES. THE NEXT FAILURE OCCURRED WITHIN 22000 MILES. THESE TIRES ARE RATED FOR 65000 MILES. IN THE FIRST CASE LES SCHWAB REPLACED IT AT NO CHARGE. THE SECOND FAILURE WAS REPLACED AT A COST TO ME OF $143.93. HAS THERE BEEN A RECALL ON THESE TIRES. SINCE 2 OUT OF 5 TIRES FAILED IN THE SAME MANNER WITHIN 22,000 MILES, I SUSPECT THERE MIGHT BE. CAN YOU TELL ME IF THERE IS? THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Dec 16, 2017

THE DUNLOP SPORT SP 01 A/S 18" TIRES THAT COME AS STANDARD ON CERTAIN TRIM LEVELS OF THE VW GLI / GTI ARE DEFECTIVE IMO. I AM NOW GOING TO REPLACE THE 4TH TIRE IN 29,000 MILES OF DRIVING THE VEHICLE SINCE NEW FROM THE SAME / SIMILAR ISSUE; BUBBLES AND SIDEWALL DEFECTS, AND MOST RECENTLY AS OF TODAY A BLOWOUT IN THE LEFT LANE OF A 4 LANE HIGHWAY AT 65 MPH AFTER A MINOR ROAD IMPACT (DID NOT JAR CABIN OR WASN'T PARTICULARLY SEVERE) 200 MILES ALWAYS FROM HOME. GO ONLINE TO PLACES LIKE TIRERACK.COM AND SEARCH THE WEB, THERE ARE MANY COMPLAINTS OF THE SAME THING WITH THIS TIRE AND IN THE APPROXIMATELY 30,000-40,000 MILES A YEAR OF DRIVING I PUT ON TWO VEHICLES COMBINED (IN WHICH I AVERAGE A NEW CAR PURCHASE EVERY YEAR AND HALF), ONLY THESE TIRES HAVE EVER BEEN AN ISSUE AND VW EQUIPS THESE ON BOTH THE GLI AND GTI WITH THE SAME SAID COMPLAINTS, WHILE OTHER BRANDS OF TIRES IN THE SAME SIZE DO NOT HAVE THE COMPLAINTS LIKE THESE. I DO REALIZE THEY ARE LOWER PROFILE AND COULD BE PRONE TO MORE SIDEWALL DAMAGE, BUT IN ALL HONESTY THEY ARE JUST NOT BUILT TO PRACTICAL HIGHWAY STRENGTH STANDARDS AS I AGAIN DRIVE OTHER VEHICLES IN THE SAME CONDITION WITH NO ILL TIRE AFFECTS. AFTER TODAY'S HIGHWAY BLOWOUT I REALIZE THIS IS A SAFETY ISSUE MORE THAN JUST A NUISANCE AS A LESS EXPERIENCED DRIVER MAY HAVE HAD AN ACCIDENT. VW OF AMERICA COULD MOST LIKELY ELIMINATE THIS BY FITTING THEIR VEHICLES WITH OTHER BRANDS. *TR

Dec 24, 2014

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL, TIRE LINE: CONTI PRO CONTACT, AND TIRE SIZE: 225/45/R17 TIRES DOT NUMBER: P5PY3XH6. THE CONTACT STATED THAT THREE OUT OF FOUR TIRES EXHIBITED CRACKS ON THE SIDE WALLS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE TIRES HAD BEEN REPLACED. THE FAILURE MILEAGE OF THE TIRE AND VEHICLE WAS 40,000.

Nov 21, 2014

WE HAD A TIRE FAILURE IN THE SIDEWALL ON A PROPERLY CARED FOR AND NON-ABUSED TIRE. WE NOW HAVE TWO ADDITIONAL TIRES FAILING ON OUR VEHICLE (TOTAL 3/4) WITH THE SAME DEFECT AND WE HAVE NOT DRIVEN OVER ANY POTHOLES OR OTHER ROAD DEFECTS THAT WOULD BE RESPONSIBLE FOR CAUSING THIS FAILURE. THE AUTO MANUFACTURER AND TIRE MANUFACTURER DISCLAIM ALL RESPONSIBILITY ON TIRES THAT ARE 14 MONTHS OLD AND HAVE UNDER 16,000 MILES ON THEM. THE FIRST FAILURE WAS DEEMED UNSAFE TO DRIVE AND WE WERE FINALLY GIVEN A LOANER AFTER BEING TOLD TO DRIVE ON IT FOR A WEEK. JUST OVER A MONTH AFTER ITS REPLACEMENT WE NOW HAVE TWO ADDITIONAL TIRES EXHIBITING THE SAME SIDEWALL DEFECT. ONLINE ACCOUNTS AND REVIEWS WILL SHOW THAT A GREAT NUMBER OF CONSUMERS HAVE HAD THIS EXACT SAME COMPLAINT. *TR

Apr 07, 2014

BRAND NEW VEHICLE WITH LESS THAN 10,000 MILES WITH SIDEWALL BUBBLES IN TWO DIFFERENT TIRES.. THIS COMPLAINT IS FOR THE 2ND TIRE TO HADN'T THIS ON THE SAME VEHICLE WITHIN 2 MONTHS AND 5,000 MILES OF EACH INSTANCE. *TR

Feb 25, 2014

+ 1 more complaint for this component

POWER TRAIN,ELECTRICAL SYSTEM

5 complaints

The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was taken to the dealer, where the compliance recall Campaign Number: 3M02 was completed. The contact stated that while attempting to remove the key from the ignition switch while the vehicle was in drive(D), the key came out smoothly. Additionally, the contact stated upon starting the vehicle and entering the key in the ignition switch, the Electronic Power Control (EPC) and the check engine warning lights illuminated. The contact stated that the recall failed to fix the failure. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 55,000.

Dec 17, 2024

-The Jetta Hybrid relies on a control unit, called the "Mechatronic unit" to decouple the gasoline engine from the transmission. This, in turn, transfers propulsion to the electric motor, inside the transmission housing. The "Mechatronic" is a highly specialized component, the "brains" of the Jetta's hybrid powertrain, and, therefore, can only be found in the Jetta Hybrid. -Market sales data says that a scant 8,515 Jetta Hybrids were manufactured across model years 2013 - 2016. -An open NHTSA safety recall, 34J6, has been applied to a cross section of the total 8,515 Jetta Hybrids produced. -Per recall 34J6, exactly 2,149 Jetta Hybrids have been included by VIN# in this recall. -Safety recall 34J6 specifically addresses the "Mechatronic Accumulator Housing". -Recall description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash. -This describes EXACTLY the problem we have had TWICE with our 2013 Jetta Hybrid. -Mechatronic unit failed and had to be replaced on our dime at 70,683 miles; 30 June 2016 -Mechatronic unit has failed us again on 16 March 2022 at 142,758 mi. -Exact diagnosis from the VW dealer reads: [error code] P0841 Transmission Fluid Pressure Sensor / Switch. MECHATRONIC UNIT HAS FAILED INTERNALL. CAN NOT GET SEPARATE FROM TRANSMISSION. NEED TO REPLACE TRANSMISSION $7,163. -Our vehicle's VIN# was NOT included as part of 34J6, despite the part that is subject of recall 34J6 having failed us twice. -$7,136 repair estimate is more than the resale value of the vehicle. -We request that NHTSA extend safety recall 34J6 to include our VIN# to compel VW to fix the vehicle. Since Volkswagen no longer stocks the "Mechatronic Unit" (attached diagnosis indicates this has failed on our vehicle), our vehicle is currently undrivable.

Mar 30, 2022

WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF TRAFFIC SHE GOT HOLD OF ME WENT TO HER STARTED CAR BUT WOULD NOT MOVE CALLED TOW TRUCK HAD IT TOWED TO VW DEALER WHERE SHE HAD PURCHASED IT AND HAS ALWAYS HAD HER SERVICE DONE. WHILE WAITING FOR SERVICE TO CALL I DID SOME INVESTIGATION ON COMPUTER AND WHAT DO YOU THINK I FOUND YEP SO MANY COMPLAINTS WITH SAME PROBLEM. SO WHEN THE CALL CAME FROM THEM WAS TOLD FEW THINGS WRONG THE ELECTRIC MOTOR WAS DEAD BUT HE SAID THE GOOD NEWS IT IS COVERED BY THE HYBRID WARRANTY THEN I SAID OK WHATS THE BAD NEWS WAS TOLD TRANSMISSION NEEDED TO BE REPLACED, I SAID TO THE GENTLEMAN THAT VW NEW ABOUT THIS AND THEY JUST WAIT AND PRAY THE WARRANTY RUNS OUT. I REFUSE TO PAY $7700 TO FIX IT PURCHASED CAR IN 2015 WITH ALMOST 14000 MILES IN ALL THAT TIME SHE WHEN THIS HAPPENED SHE HAD A TOTAL OF 59000 MILES. VW NEW THEY HAD PROBLEM DID RECALL FOR A FEW BUT FROM WHAT I READ THAT DOES NOT FIX THE CORROSION THAT HAS ALREADY HAPPENED SHAME ON THEM AND THE DEALERS THAT SOLD THEM. THESE DEALERS NEED TO COMPLAIN TO VW ON BEHALF OF THERE CUSTOMERS WHO CAME THEM IN GOOD FAITH AND A FIST FULL OF MONEY.

Dec 14, 2019

IGNITION WOULD NOT TURN OFF RESULTING IN HAVING TO LEAVE THE CAR RUNNING FOR AN EXTENDED PERIOD OF TIME. FEATURES BUILT IN TO THE CAR DID NOT PERMIT ME TO LOCK THE CAR WHILE THE KEY WAS IN IGNITION. THE CAR HAD TO BE LEFT RUNNING WITH NO WAY TO LOCK THE CAR TO PREVENT THEFT OR CHILDREN FROM ACCESSING THE CAR. VEHICLE WAS STATIONARY. *TR

Dec 06, 2016

MY VEHICLE WHEN ENTERING TRAFFIC HAS A DELAY OF 1-2 SECONDS WHEN TRYING TO ACCELERATE FROM A STOP. WHEN I AM TRYING TO GET ON/OFF A HIGHWAY AND THAT DELAY HAPPENS, THE TRAFFIC HAS TO SLOW TO KEEP FROM HITTING ME AS BY THE TIME IT HAPPENS THEN SURGES, IT IS TOO LATE TO STOP. MY SPEED NEEDLE WAS SO INACCURATE AND BOUNCED SO MUCH I GOT A SPEEDING TICKET. IT WAS 14 MPH OFF. THEY REPLACED THE CLUSTER, BUT NOW BOTH THE TACHOMETER AND SPEEDOMETER BOUNCE ENOUGH TO NOT BE SURE YOUR SPEED. ELECTRONIC FAN STAYED ON FOR THE ENTIRE 90 MINUTES I WAS IN A COFFEE SHOP AFTER DRIVING ONLY 5 MILES AND HAD BEEN RUNNING AC. AC WHEN NOT ON FULL FAN WILL HAVE PERIODS OF HOT AND HUMID LIKE THE SYSTEM TEMPORARILY SHUTS DOWN, AND OF COURSE, THE CAR HOPS AND SURGES AT SLOW SPEEDS IN ADDITION AS YOU ARE DECELERATING WITH THE FOOT OFF THE ACCELERATOR, IT WILL JERK YOU DOWN AS IT SHIFTS DOWN. *TR

Aug 25, 2013

STRUCTURE

5 complaints

I was driving and out of no where l.the sunroof exploded . We didn't hit anything or nothing hit us it was crazy

Jan 02, 2024

TAKATA RECALL, THE DOORS OPENING MECHANISM IN COLD WEATHER WON'T ALLOW YOU TO CLOSE YOUR DOOR. THIS IS A SERIOUS SAFETY HAZARD. UPON RESEARCHING THIS PROBLEM I FOUND THAT THIS HAS BEEN HAPPENING TO VOLKSWAGEN SINCE AT LEAST THE 2000S MODELS. I HAD JUST WENT OUT OF MY HOUSE AND GOTTEN INTO MY CAR WHEN I NOTICE THAT THE DOOR WOULDN'T OPEN FROM THE OUTSIDE BUT WOULD FROM THE INSIDE. I THEN WENT TO CLOSE MY DOOR AND IT WOULDN'T CLOSE. ABOUT AN HOUR OF MY CAR ON WITH THE HEAT ON FULL BLAST THE DOOR WAS FINALLY ABOUT TO CLICK SHUT.

Jan 22, 2019

INOPERATIVE DRIVERS DOOR LOCK WHEN LOCKING WITH THE KEY FOB REMOTE. DRIVER SIDE DOOR WILL NOT LOCK WITH THE KEY FOB, NOR WILL IT WITH THE BUTTON INSIDE THE CAR. IT WILL ONLY LOCK WITH THE KEY SOMETIMES. BUT EVEN THEN, PROBABLY 50% OF THE TIME IT DOESN'T LOCK WITH THAT. CAR WILL NOT LOCK WHILE YOU ARE SITTING INSIDE, OR DRIVING. NOT VERY SAFE WHEN YOU ARE GOING THROUGH DANGEROUS CITIES'.. ESPECIALLY IF YOU ARE UNAWARE WHEN THIS DEFECT IS NOT GOING TO ALLOW YOU TO LOCK YOUR DOOR, IF NEEDED. ISN'T THAT WHAT A LOCK IS FOR- SAFETY AND SECURITY? THIS IS A KNOWN PROBLEM, AND HAS BEEN FOR A WHILE- WITHIN PREVIOUS YEARS. VOLKSWAGEN IS OBVIOUSLY JUST REFUSING TO DO ANYTHING ABOUT IT. WHEN I TOOK IT TO THE VW MECHANIC, HE SEEMED VERY WELL AWARE OF THIS VOLKSWAGEN ISSUE.

Nov 06, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE TURNING RIGHT INTO THE DRIVEWAY AT 5 MPH, THE FRONT DRIVER SIDE BUMPER SHATTERED. THE FAILURE OCCURRED DURING SNOWY, INCLEMENT WEATHER AND THERE WAS NO PRESSURE DUE TO THE SNOW ON THE BUMPER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Jan 19, 2016

TAKATA RECALL THE DRIVER SIDE DOOR WAS NOT OPENED. SO, I GO TO PASSENGER SIDE AND OPEN THAT DOOR. AFTER OPENED NOT CLOSED EITHER. THE SUCH AS DOOR PROBLEM CAN FIND FROM OTHER PEOPLE EITHER IN SAME CAR OWNER. AND ALSO, WHEN USING REMOTE TO MAKE LOCK THE DOOR, OTHER DOORS LOCKED BUT THIS DOOR STILL CAN OPEN.

Jan 12, 2016

ELECTRICAL SYSTEM,AIR BAGS

5 complaints

The clock spring in the steering wheel has failed, causing the air bag and horn (along with the steering wheel-controlled electrical systems) to stop working. This has been confirmed by a local Volkswagen dealership service department. The part is under extended warranty due to a prior recall, but in reality this recall apparently isn’t worth much, as the part has been backordered for several months and won’t be obtainable for up to another 6 months, or more; no actual date has been committed to. The Volkswagen service department also stated they cannot/will not temporarily fix or ameliorate the current failure of basic safety features.

Mar 18, 2022

CLOCK SPRING BROKE WHEN TURNING WHEEL 1.5 REVOLUTIONS WHILE BACKING THE CAR INTO A PARKING SPOT.

Feb 06, 2021

TRANSMISSION REPLACED,STEERING WHEEL CONTROL NOT WORKING,MODULE FAILED

Jun 13, 2018

PASSENGER ISNT DETECTED, AIRBAGS WONT DEPLOY ON THAT SIDE. CAR RANDOMLY WONT DETECT A PASSENGER IN THE SEAT, AND WILL DEACTIVE THE AIRBAGS.

Feb 27, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG LIGHT SENSOR CONTINUED TO ILLUMINATE AT RANDOM. THE WARNING SENSOR INDICATED THAT THE AIR BAG WAS TURNED OFF. THE CONTACT EXPERIENCED DIFFICULTY WHEN TURNING THE KEY IN THE IGNITION MULTIPLE TIMES AT RANDOM. THE KEY ALSO BECAME STUCK IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE MORE THAN ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20000.

Apr 03, 2014

FUEL SYSTEM, DIESEL

5 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS 89,094.

Nov 09, 2016

THE HIGH PRESSURE FUEL PUMP BROKE LEAVING METAL SHAVING IN MY FUEL TANK. I HAD THIS REPLACED AT 38K MILES AND NOW IT IS BROKE AGAIN AT 78K. VW EXTENDED THE WARRANTY FOR 2006-2012 VEHICLES FOR 10 YRS OR 120K MILES. BUT SINCE MY VEHICLE IS A 2013 THEY WILL NOT COVERED IT. I BELIEVE THEY ARE STILL USING THE SAME FAULTY FUEL PUMP FOR THE 2013. *TR

Nov 02, 2016

ON WEDNESDAY SEPTEMBER 23RD AT OR AROUND 3:40 PM, I PULLED INTO AN ARCO FUEL STATION TO TOP OFF MY VEHICLE. I STILL HAD A 1/4 OF A TANK LEFT BUT DECIDED TO FUEL UP ANYWAY. THE VEHICLE TOOK APPROXIMATELY 11 US GAL OF NO. 2 DIESEL FUEL. AFTER FUELING MY VEHICLE, I DROVE OFF THE FUEL STATION. APPROXIMATELY 3/4 OF A MILE AWAY FROM THE FUEL STATION, MY ENGINE STALLED OUT AND THEN THE GLOW PLUG ICON ON MY INSTRUMENT CLUSTER BEGAN TO FLASH. I HAD MY VEHICLE TOWED TO THE NEAREST VW DEALERSHIP SERVICE DEPARTMENT. THE FOLLOWING DAY THE SERVICE TECHNICIAN CONTACTED ME AND INFORMED ME THAT MY HIGH PRESSURE FUEL PUMP(HPFP) HAD FAILED AND THAT IT HAD CONTAMINATED MY ENTIRE FUEL SYSTEM WITH METAL SHAVINGS. THE WAY THE TECHNICIAN EXPLAINED WHAT HAD HAPPENED TO THE FUEL PUMP WAS, "YOUR FUEL PUMP GRENADED", HIS EXACT WORDS.

Sep 30, 2015

NEW 2013 JETTA TDI WITH LESS THAN 7000 MILES HAD A CATASTROPHIC DIESEL ENGINE FAILURE ON I-5 NORTHBOUND IN WASHINGTON STATE. DIESEL ENGINE LIGHT CAME ON, CRUISE CONTROL FAILED, LOST POWER. LUCKILY I WAS COMING UP ON AN EXIT AND ABLE TO SAFELY PULL OFF. WAS TRAVELING AT THE SPEED LIMIT RATE OF 70 MPH. FOUND OUT FROM SERVICE THAT IT WAS A HIGH PRESSURE FUEL PUMP FAILURE AND THAT THEY WERE GOING TO HAVE TO REPLACE THE ENTIRE FUEL SYSTEM. COULD HAVE ENDED UP IN AN ACCIDENT IF I HAD NOT BEEN ABLE TO PULL OFF. DID RESEARCH ON THE INTERNET AND FOUND OUT THAT THIS IS A KNOWN PROBLEM. TRYING TO GET VW TO REPLACE THE CAR, CANNOT DEPEND ON IT NOW. THERE NEEDS TO BE A RECALL ON THOSE FUEL PUMPS! I WAS TWO HOURS LATE FOR A EXTREMELY IMPORTANT MEETING IN SEATTLE THAT I COULD NOT BE LATE TOO. *TR

Nov 13, 2013

THE CAR COMPLETELY LOST POWER WHILE IN MOTION AND I HAD TO PULL OFF THE ROADWAY IN HEAVY TRAFFIC. THE DEALER TOLD ME THAT THE TDI (DIESEL) FUEL SYSTEM HAD A COMPLETE FAILURE AND IMPLODED INTO MANY VERY SMALL METAL PARTS. VW IS REPLACING THE ENTIRE FUEL SYSTEM, BUT NOT THE ENGINE. I BELIEVE METAL IN THE FUEL LINES IS CAUSE FOR A COMPLETE ENGINE REPLACEMENT AS THEY CANNOT PROVE THE CONTAMINATION WAS LIMITED TO THE FUEL LINES. THE CAR IS LESS THAN 4 MONTHS OLD AND HAS 5500 MILES TOTAL. *TR

May 29, 2013

VEHICLE SPEED CONTROL

5 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THERE WAS A DELAY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AND IT WOULD ENGAGE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES AND THEY INDICATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Jan 12, 2015

I CONTINUE TO EXPERIENCE THE ISSUE OUTLINED IN COMPLAINT NUMBER [XXX]PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C (B)(6)., UNSAFE ACCELERATOR LAG GAS PEDAL DELAY NO RESPONSE, FROM MY VW JETTA. I AM TRYING TO GET A COPY OF THE SERVICE BULLETIN, TSB#01-13-14, NHTSA#10052336. EDMUNDS DIRECTS YOU TO ALL DATA DIY, ALLDATA.COM, TO GET TSBS. ALL DATADIY DOES NOT HAVE MY VEHICLE, 2013 VOLKSWAGEN JETTA, IN THEIR DROP DOWN LIST AND AS YOU WILL SEE IN THE ATTACHED EMAIL "THEY DO NOT HAVE THAT INFORMATION IN THERE DATABASE YET". SO I ASKED THEM FOR THE TSB 01-13-14, AKA NHTSA ID 10052336, FROM THE 2012 JETTA DATABASE, SINCE THIS TSB# SEEMS TO BE ASSOCIATED WITH MOST 2008-2013 MODELS OF VW JETTA, GOLF, RABBIT, BEETLE, EOS, CC, PASSAT, GTI, R32, TIGUAN, TOUAREG AND THE 2011 TOUAREG HYBRID. ACCORDING TO THE EMAIL REPLY FROM ALLDATADIY THERE IS NO SUCH SERVICE BULLETIN. WHEN DO THEY SYNC WITH YOUR SYSTEM? SHOULDN'T THEY HAVE THIS SERVICE BULLETIN. ATTACHED EMAIL: FROM ALLDATA SUPPORT FOR LOG ID:15679419 1 MESSAGE [email protected] <[email protected]> TUE, SEP 3, 2013 AT 1:30 PM TO: [XXX] REFERRING TO OUR CALL LOG ID:15679419 THANK YOU FOR CHOOSING ALLDATADIY.COM UNFORTUNATELY, THE INFORMATION YOU REQUESTED IS NOT AVAILABLE IN OUR DATABASE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED. THANK YOU, ALLDATADIY SUPPORT TEAM ****************************************************************************************** THANK YOU FOR GETTING BACK TO ME. I AM LOOKING ONE SPECIFIC SERVICE BULLETIN NHTSA ID 10052336 OTHERWISE REFERRED TO AS SERVICE BULLETIN 01-13-14 I KNOW THAT THIS SAME SERVICE BULLETIN EXISTS FOR THE 2012 JETTA. IS IT POSSIBLE TO JUST GET A COPY OF THE ONE SERVICE BULLETIN. HOW MUCH WOULD THAT COST. THANK YOU SO MUCH.*JB

Sep 03, 2013

I HAVE HAD MULTIPLE EXPERIENCES AS OUTLINED IN COMPLAINT ID 10535696. I HAVE AN OPEN CASE WITH VW CORP, CASE NUMBER 130565794. I HAVE ASKED FOR THE NHTSA SERVICE BULLETIN 100552336, SERVICE TO BE PERFORMED ON MY CAR, AS I CONTINUE TO HAVE NEAR ACCIDENT MISSES DUE TO THE MISFIRE (WHICH HAPPENS WHEN THE AC IS ON) AND THE NON-RESPONSIVE GAS PETAL (WHEN THE AC IS OFF). VW CORP IS TRYING NOT TO ACKNOWLEDGE YOUR SERVICE BULLETIN AND REFUSES TO PERFORM THE SERVICE TO MY CAR. THEY STATED THAT THEY ARE NOT AWARE OF THE CONTENTS OF THE SERVICE BULLETIN. I HAVE INFORMED THEM AND HAVE DOCUMENTED ON MY SERVICE INVOICE THE SERVICE BULLETIN NUMBER AND MY COMPLAINT NUMBER. SO IF THEY WERE NOT AWARE BEFORE, THEY ARE NOW, BUT STILL DENY ME THE SERVICE OUTLINED IN YOUR SERVICE BULLETIN ID 100552336. THEY HAVE HAD MY CAR IN THEIR POSSESSION SINCE THE 23RD, THIS IS MY SECOND VISIT AND I NOW HAVE A CASE OPEN WITH VW CORP (SEE CASE NUMBER ABOVE). I CONTINUE TO BE UNABLE TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY DRIVING SITUATIONS. *TT

Aug 28, 2013

THIS IS AN UPDATE TO COMPLAINT NUMBER 10537724 THE SERVICE BULLETIN ID IS 01-13-14 THE NHTSA ID NUMBER IS 10052336 I APOLOGIZE FOR ANY CONFUSION. COMPLAINT NUMBER 10537724 SHOULD READ USING THE ABOVE SERVICE BULLETIN ID AND NHTSA ID NUMBER. *TT

Aug 28, 2013

I WAS TRYING TO MERGE ONTO HIGHWAY TRAFFIC AND WHEN I PUSHED ON THE ACCELERATOR THE CAR WAS UNRESPONSIVE. IT CREATED AN UNSAFE SITUATION WHERE I HAD TO SLAM ON THE BRAKES AND LET THE TRAFFIC PASS BY, THEN PUT THE CAR IN MANUAL SHIFT SO THAT I COULD ACCELERATE ENOUGH TO MERGE WITH TRAFFIC. THE INABILITY TO CONTROL THE SPEED OF THE VEHICLE DUE TO NO RESPONSE FROM THE ENGINE HAPPENS USUALLY AROUND SPEEDS OF 40 MILES AN HOUR. I HAVE NOTICED THAT THE CAR WILL BE IN 6 GEAR AT VERY LOW SPEEDS AND FAILS TO DOWN SHIFT WHEN THE GAS IS PRESSED. THIS RESULTS IN A LOSE OF POWER AND DOES NOT ALLOW ME TO SAFELY MANEUVER THE VEHICLE IN EMERGENCY AND NON-EMERGENCY SITUATIONS. *TR

Aug 16, 2013

ENGINE AND ENGINE COOLING

4 complaints

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the contact noticed that the check engine and battery warning lights were illuminated. The contact went to an auto parts store and replaced the battery however, the warning light illuminated again. Occasionally, the vehicle would fail to start immediately. The contact also stated that occasionally while driving, the vehicle shuddered and stalled. The contact was able to restart the vehicle and the vehicle operated as designed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing belt failed due to damage to the water pump. The contact was informed that the water pump and timing belt needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14E007000 (Engine and Engine Cooling). The vehicle was not repaired due to the cost of the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

Jan 26, 2022

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ

Jan 19, 2016

I HAVE A 2013 JETTA SPORTWAGEN, AUTOMATIC TRANSMISSION. I HAD BEEN DRIVING MY CAR FOR ABOUT 6 MILES ON A LOCAL, BUT BUSY ROAD. I STOPPED AT A RED TRAFFIC LIGHT. WHILE ENGINE WAS IDLING WAITING FOR TRAFFIC LIGHT TO CHANGE, THE ENGINE STALLED WITHOUT WARNING. I WAS ABLE TO RESTART IT, BUT THEN ENGINE STALLED AGAIN BEFORE TRAFFIC LIGHT TURNED GREEN. WHEN TRAFFIC LIGHT FINALLY TURNED GREEN, I WAS ABLE TO RESTART ENGINE AND DROVE CAR TO SAFE LOCATION WHERE I THEN TURNED ENGINE OFF. WHEN I TURNED ENGINE BACK ON, I WAITED, LETTING IT IDLE, AND IT STOPPED AGAIN WITH NO WARNING. I DID NOT SEE ANY CHECK ENGINE LIGHT. I HAD CAR TOWED TO DEALER WHO COULD NOT FIND ANY CODES AND COULD NOT REPLICATE THE PROBLEM. I RESEARCHED THE PROBLEM ON THE INTERNET AND SAW THAT IN A Q & A FOR THE RADIO TALK SHOW CARTALK, CARTALK HOSTS RECOMMENDED A NEW CRANKSHAFT POSITION SENSOR BE INSTALLED TO CORRECT THIS SAME ISSUE, ALSO ON A JETTA. DEALER DID THIS AT MY REQUEST, BUT I HAD TO PAY $400+. DEALER SAID THEY WOULD TAKE UP THIS ISSUE UP WITH THE MANUFACTURER AND SEE IF MANUFACTURER WOULD REIMBURSE ME. SO FAR, THEY HAVE NOT GOTTEN BACK TO ME. I AM DRIVING CAR, BUT DO NOT KNOW IF PROBLEM IS RESOLVED OR WILL RECUR.

Aug 07, 2015

TL * THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 25,600. UPDATED 10/03/14*LJ

Jul 16, 2014

UNKNOWN OR OTHER,ENGINE

4 complaints

IGNITION SWITCH HOUSING SUSCEPTIBLE TO HEAT AND KEY WILL NOT TURN IN HIGH TEMPERATURES. 100 PART AND 2.5 HOURS AT 190/HOUR IN LABOR REQUESTED BY VW. PROBLEM STARTED AROUND 60K AND HAS PROGRESSIVELY GOTTEN WORSE. PART NOT DESIGNED TO WITHSTAND NORMAL CAR HEAT.

Sep 25, 2020

CAR JERKS WHEN ACCELERATING, WHILE DRIVING ON THE HIGHWAY CAR TURNED OFF AND HAD TO BE TOWED TO VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSTIC VOLKSWAGEN SAID NOTHING WAS WRONG WITH THE VEHICLE. THIS IS THE SECOND INCIDENT INVOLVING THE CAR JERKING AND TURNING OFF, BOTH TIMES VOLKSWAGEN WAS UNABLE TO FIND ANY ISSUES WITH THE VEHICLE. I FEEL THIS IS A SAFETY CONCERN WITH MY WIFE AND KIDS USING THIS VEHICLE AS A DAILY DRIVER.

May 14, 2018

WHILE DRIVING ON HWY 94 THE EPC AND THE ENGINE MALFUNCTION LIGHT TURNED ON. AT MY 55MPH, MY SPEED DECREASED IMMEDIATELY AT 20 MPH. MY SON AND I FELT UNSAFE, AS THERE WERE CARS BEHIND ME DRIVING AT THEIR PROPER SPEED LIMIT. IT WAS SCARY AS THESE CARS COULD OF CRASHED INTO MY VEHICLE AS MY GAS PEDAL LOST IMMEDIATE SPEED.

Jun 25, 2017

REPLACED VARIABLE VALVE TIMING SOLENOID. FELLS LIKE ENGINE WANTS TO SHUT OFF IDLES RUFF. AFTER REPLACEMENT HAVING SAME ISSUE WITH CAR. NO CHECK ENGINE LIGHT CAME ON.

Apr 19, 2017

VISIBILITY/WIPER

4 complaints

IT'S FREEZING OUTSIDE.THE WINDSHIELD WIPERS DON'T WORK IN THE MORNING WHEN THE TEMPERATURE IS LOW. FOR OUR SAFETY WE NOT ABLE TO DRIVE THE CAR. PLEASE HELP.

Jan 05, 2019

THE WIPER BLADES MOTOR STOPS WORKING IN LOW TEMPERATURES. IT HAS NOTHING TO DO WITH ICY BLADES OR FROZEN SNOW, IT SIMPLY DOES NOT WORK WHEN TEMPERATURES ARE VERY LOW. ONCE TEMPERATURES GO UP, THEY START WORKING AGAIN. THIS IS A SAFETY HAZARD AND I CAN'T DRIVE WITHOUT WIPER BLADES WHEN IT SNOWS OR RAINS IN LOW TEMPERATURE. VW DEALERS SAY THEY ARE NOT RESPONSIBLE FOR THE MOTORS FAILING AND IT'S US THE CAR OWNERS WHO HAVE TO PAY ABOUT $600 PLUS $100 DIAGNOSTIC FOR THE REPLACEMENT OF THE MOTORS. I HAVE READ ON THE INTERNET THAT MANY VW CARS HAVE THE SAME PROBLEM. THINK VW SHOULD RECALL ALL CARS WITH THIS PROBLEM AND GIVE US A SOLUTION FOR FREE.

Dec 12, 2018

THE WINDSHIELD WIPER MOTOR IS LOUD AND SOMETIMES DOESN'T WORK AT ALL. VERY INTERMITTENT.

Nov 13, 2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 35 MPH, THE CONTACT ATTEMPTED TO ACTIVATE THE FRONT DRIVER'S SIDE WINDOW SWITCH, BUT IT FAILED TO FUNCTION. AS A RESULT, THE WINDOW REMAINED IN THE DOWNWARD POSITION. THE CONTACT ALSO STATED THAT THE WINDOW SWITCH PREVIOUSLY FAILED TO DEPRESS INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

Sep 20, 2016

ENGINE,FUEL/PROPULSION SYSTEM

3 complaints

2013 Jetta TDI with 92k miles. I am the third owner of this car which has been regularly maintained since new with all service records, including a 2019 emissions modification per VW recall. I bought this vehicle less than a year ago. My son was driving to work when the car shut off without warning. He was able to restart it and park safely and had it towed home. After replacing the battery and a fuse, the car continued to show a code for the ECM Power Relay Load Circuit . We took it to the mechanic to have it inspected, and learned that the high pressure fuel pump had imploded and metal shavings were found throughout the entire fuel system. This is evidently a common and very costly issue that VW has an obligation to fix. They knowingly continue to use a defective part that is essentially a ticking time bomb without regard to the owners safety and the financial ramifications of the repair. All VW vehicles with this defect should be covered by VW, not just selected model years and models. This causes catastrophic damage and VW is completely negligent by not doing what is right by the customer. The VW dealer quoted a $9,000. repair and VW North America declined any assistance with the vehicle. The car is not worth that, and it would be absurd to pay out of pocket for the repair; especially since VW continues to use a defective designed HPFP that can eventually fail again. VW was selective in the model years that they recalled, but only after the parts failed. They should have applied the recall and repairs to ALL vehicles proactively. I now have a 2013 paperweight in my driveway. The reason I purchased this specific car was for the longevity that diesels are known for. What a shame that VW does not rectify the situation in lieu of the previous diesel scandal. I'll be going back to Volvo or Subaru, two companies that I have had great experiences with, both in safety and reliability. VW should do the right thing, but I guess that's of no importance anymore.

Sep 26, 2024

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE APPROACHING A RED LIGHT, THE VEHICLE STALLED AND THE CHECK ENGINE AND GLOW PLUG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF OCALA (5135 SW COLLEGE ROAD, OCALA, FL 34474) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,890.

Dec 26, 2018

I PURCHASED MY 2013 JETTA ON END JUNE 2017 FOR 47 K MILES FROM HAYWARD CERTIFIED USED VEHICLE DEALERSHIP IN CALIFORNIA. COUPLE MONTHS AFTER THE PURCHASE, MY CAR START TO SHOW PROBLEMS WITH CAR STALLING. IT HAS BEEN FOUR TIME IN LESS THAN ONE MONTH TIME WHERE THE CAR COMPLETELY SHUT DOWN WHILE DRIVING FOR NO REASON. . THE FIRST TIME I WAS DRIVING ON THE FRONTAGE OF I-35 SOUTH, ON 50 MPH, IT SHUT DOWN OUT OF BLUE, I WAS LUCKILY ENOUGH TO BE ABLE TO PULL OVER AND PARK ON THE GRASS, I HAD TO TURN THE CAR OFF AND RETRY THE CAR AGAIN AND IT WORKED FINE. THE SECOND TIME I WAS DRIVING ON THE WEST WILLIAM CANNON DR ON WAY TO HOME, IT SHUT DOWN FOR NO REASON AGAIN ON 45 MPH, AGAIN I WAS CAPABLE TO PULL OVER, SHUT DOWN AND RESTART AGAIN, DID NOT WORK FOR 10 MINUTES THEN I TRIED AGAIN THEN IT WORKED. THIRD TIME I WAS ON WAY TO MY FRIEND HOME, AT THE STOPLIGHT I WAS PLANNING ON TAKE A LEFT TURN ON MY WAY TO LITTLE TEXAS LANE, AND IT SHUT DOWN FOR NO REASON, I HAD TO REACT FAST AND HOPING THAT IT WOULD START AGAIN IN ORDER TO NOT CAUSE TRAFFIC, IT WORKED FINE AGAIN. THE FOURTH TIME I WAS DRIVING 70 MPH ON HIGHWAY OF I35 SOUTH, IT SUDDENLY SHUT DOWN AGAIN AND I HAD TO BE VERY CAREFUL TO SLOWLY PULL OVER TO THE SIDE WITH NO POWER IN THE ENGINE AND LUCKILY THERE WAS NOT MUCH OF CARS AT THAT TIME. I WAS VERY LUCKY, BECAUSE I COULD EASILY BEING IN AN ACCIDENT. I HAVE CONTACTED THE DEALERSHIP IN AUSTIN WHERE I WAS LOCATED AT THAT TIME, THEY COULD NOT FIND ANYTHING. IT IS FRUSTRATED BECAUSE I DO NOT KNOW WHAT TO DO AND I NEED TO RETURN TO CALIFORNIA AND I DO NOT FEEL SAFE DRIVING WITH THIS CAR AT ALL BECAUSE OF MY SAFETY.

Oct 26, 2017

POWER TRAIN,UNKNOWN OR OTHER,ENGINE

3 complaints

I purchased vehicle 12/06/2022 and day after purchase check engine light went off. Took it back to dealer ASH Auto and they stated they fixed it. 2 Months later check engine light again. Got a diagnostic test and codes were TBI Base Gasket, P01106 Manifold and 01314-013 Engine control module. Now one week ago dropping off daughter to work down the street and when pulled into garage my vehicle will not go I to park. Only neutral, reverse and drive work. Have to keep car in neutral with emergency brake to keep parked.

Jun 26, 2023

While driving on freeway going 80mph in carpool with my toddler in backseat the car turned off losing all power to car. engine stopped, steering did not work, brakes did not work, and all lights on dash turned off along with headlights and break lights. i pulled into emergency lane and pulled key out. the car restarted back up but no lights were on dash to indicate anything was wrong with it. took the car into local mechanic they could not duplicate issue, and didnt find any codes. car was returned not fixed. it has happened 6 more times 5 times while driving and one time while sitting in a starbucks drive through each time taking key out and able to restart car. took car into vw dealership, and told them the issue with no light saying anything. checked for codes. no codes where found mechanic still now trying to duplicate issue. this is very dangerous issue that needs attention to if it wasn't for just a few cars on the freeway my son and myself would have been gone from a malfunction from the vehicle. I hope no one else encounters this issue.

Nov 21, 2021

THIS VEHICLE DOESN'T RUN CORRECTLY IT REFUSES TO MOVE WHILE IN DRIVING

Nov 10, 2015

POWER TRAIN,FUEL/PROPULSION SYSTEM

3 complaints

Driving on the interstate, my spouse stated that the car just lost power. Fortunately, he was able to pull off. But once he tried to start the car, it wouldn't do anything. The car was towed to my home. We took the car to the local VW dealer to have the recall completed. Since the car had to be towed there, we were told that we would have to pay $500 for a diagnostic before anything can be completed. I took the car to a local repairman and he stated that the fuel pump was bad. We replaced it and the battery. The car now will not start at all. We are getting an error of "hybrid system failure", "air bag failure", epc light is on and transmission warning. The car tries to start but will not.

Apr 18, 2023

VW issued a recall (20E064000) for the transmission failing to engage though VW is claiming vehicles within the year range specified and with the exact same problem are not included in the recall. A quick search on complaints on Safercar.gov will show VW is not actually fixing this issue but pushing customers along saying they are not covered. This is a huge safety issue that VW is skirting around. I was told my car - within the years affects and with the same problem - is not included in this recall.

Mar 23, 2022

RECEIVED A HYBRID SYSTEM ERROR ON 01/02/2018 WHILE DRIVING TO WORK JUST WITHIN MY NEIGHBORHOOD, THEN IT DISAPPEARED AND I NOTICED THE GAS MILEAGE WAS GETTING WAY OUT OF CONTROL (USUALLY GET 50/GAL, THEN GOT LESS THAN 30/GAL). I KNEW SOMETHING WAS OFF ESPECIALLY SINCE I HAVE BEEN ASKING THE DEALER TO CHECK THE TRANSMISSION AT 53K (HAD A PREVIOUS JETTA WITH TRANSMISSION ISSUES). AFTER KEEPING MY CAR FOR A MONTH, THE DEALER PUT IN A CLUTCH ONLY TO CALL BACK TO SAY THEY NOW NEEDED A FULL TRANSMISSION AND IT WOULD HAVE TO BE INSPECTED AND TESTED BY THE WARRANT COMPANY. ANOTHER 15 DAYS AND THE TRANSMISSION WAS FINALLY ADDED. THE TRANSMISSION HAS BEEN FIXED BUT THE GAS MILLAGE HAS NOT BEEN RESTORED. CALLED THE DEALER AND SAID THAT I AM BRINGING IT BACK AT THE END OF THE WEEK. AFTER HAVE BOTH A REGULAR 2009 AND A 2013 JETTA HYBRID WITH THE SAME ISSUE, I NO LONGER WANT ANYTHING TO DO WITH VW VEHICLES.

Feb 27, 2018

VISIBILITY

3 complaints

I had just gotten in my car with my wife to go to the grocery store. There was a small mosquito flying around the windshield on the driver's side. I extended my right arm, flicked my wrist, smashing the mosquito with the backs of my fingers. In squashing the mosquito with VERY little force I cracked my windshield significantly. The windshield in question was installed by Safelite in Martinez GA in 2019 after the previous windshield was cracked by a rock thrown from the road. My concern is Safelite is installing sub-par windshields and if this windshield had been hit by a rock thrown by a vehicle it would've killed me. I have tried to bring this issue to Safelite's attention but they dismissed what I told them and said anyone could say that to have their windshield fixed for free. In my opinion this is obviously a case of defective materials and should be covered by their lifetime warranty.

May 18, 2022

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE THE CONTACT'S HUSBAND WAS DRIVING 75 MPH, THE SUN ROOF SHATTERED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT CALLED MAITA TOYOTA OF SACRAMENTO (2500 AUBURN BLVD, SACRAMENTO, CA 95821, (916)-265-5629) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE EXTENDED WARRANTIES WERE EXPIRED AND THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,805.

Apr 04, 2019

DRIVING HOME ON I-4 THE EVENING OF SEP 10, 2014 AND HEARD A LOUD POP/GUNSHOT SOUND FROM THE SUNROOF, THEN STARTED HEARING GLASS DEBRIS BLOWING OFF THE CAR. IT WAS QUITE A SHOCK TO BOTH MYSELF AND GIRLFRIEND IN THE MOMENT. LUCKILY, I HAD THE SUNROOF INTERIOR COVER CLOSED SO IT DID NOT FALL INTO THE CAR WHILE WE WERE DRIVING. I DID NOT STOP AS I WASN'T SURE IF IT WAS SAFE, BUT AFTER ARRIVING HOME ABOUT 8-10 MINS LATER I INSPECTED THE CAR NOTICING THAT THE GLASS WAS NOT SHATTERED IN, BUT PUSHED OUTWARD LIKE THE IMPACT CAME FROM THE INSIDE. THERE WAS A HUGE HOLE IN THE CENTER WITH CHARDS OF GLASS INSIDE AND THE ENTIRE SUNROOF HAS CRACKS THROUGHOUT. NOT SURE WHETHER TO FILE A CLAIM OR GO TO THE DEALERSHIP FOR FURTHER INSPECTION. I WAS DRIVING ABOUT 65MPH ON THE INTERSTATE, SO THERE WASN'T A POSSIBILITY FOR VANDALISM. THE TEMPERATURE WAS IN THE LOW 80'S. *TR

Sep 10, 2014

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

3 complaints

IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.

Aug 31, 2020

I WAS TOLD THAT MY TRANSMISSIONS HAD A RECALL AND WHEN I CALLED THERE WERE NO OPEN RECALLS FOR THEM I'VE BEEN HAVING A PROBLEM RECENTLY WHERE MY CAR WAS GOING FROM ELECTRIC TO GASOLINE WHICH CAUSED MY CAR TO STALL AND THEN WHEN I PRESSED ON THE GAS MY CAR WOULD NOT GO BUT THE CAR WOULD STILL BE ON WITH NO DASH BORED LIGHTS ON THEY COME ON AND THEN THEY TURN OFF. I ASKED IF THEY CAN LOOK AT WHAT WAS REPLACED AND THEY SAID IT WOULD CHARGE ME AN EXPENSIVE AMOUNT TO PAY PER HOUR WHICH IS CRAZY! WHEN I FIRST GOT THE CAR THERE WERE A LOT OF CODES THAT THEY COMPLETELY ERASED FROM THE CAR THE DAY AFTER I GOT IT FROM ANOTHER OWNER I WAS ALREADY HAVING ISSUES AND SHE CALLED AND ASKED JUST THERE WAS NO AVAILABLE SLOTS THEN TOO. WHAT MY CAR IS DOING IS DANGEROUS AND IT'S SCARY I DON'T EVEN WANT TO DRIVE IT AT THIS POINT AND I ONLY HAD IT SINCE MARCH 13TH IF THIS YEAR AND THE RECALL WAS DONE IN FEBRUARY THE ONE GUY TOLD ME AND I'M THE BEGINNING HE TOLD ME JANUARY AND THEY WON'T DO NOTHING ABOUT IT MY E MODE WON'T COME ON ANYMORE AND WHEN MY CAR IS IN STATIONARY IT JERKS CONTINUOUSLY. *TR

May 18, 2020

I BOUGHT A NEW 2013 VOLKSWAGEN JETTA 2.5L SE. WE PURCHASED THIS CAR AS A THIRD VEHICLE FOR MY TWO TEENAGE CHILDREN TO USE. MY SON WAS HOME FROM COLLEGE AND USED IT TO COMMUTE TO A DAILY INTERNSHIP DURING THE SUMMER OF 2016 WHEN HE NOTICED THAT ON TWO OCCASIONS IT LOST POWER ON THE HIGHWAY WHILE HE WAS TRAVELING 60 MILES PER HOUR. THAT FALL I TOOK MY DAUGHTER TO DO HER DRIVERS TEST IN THE JETTA. IT LOST POWER TWICE EN-ROUTE TO THE FACILITY AND LOST POWER AN ADDITIONAL THREE TIMES WHILE I DROVE IT HOME. I TOOK IT TO THE DEALER A FEW DAYS LATER AND IT LOST POWER SEVERAL TIMES ON THE WAY. I COMPLAINED TO DICK DEAN (THE DEALER WE BOUGHT IT FROM) AND TO VOLKSWAGEN ON MULTIPLE OCCASIONS. I TOLD THEM THAT THIS SITUATION THREATENED THE SAFETY OF MY TWO CHILDREN. THE DEALER CLAIMS THAT THEY COULDN'T GET THE CAR TO MIMIC THE COMPLAINT. DICK DEAN AND VOLKSWAGEN OFFERED ME A FEW THOUSANDS DOLLARS OFF ON A NEW JETTA. I TOOK THE OFFER BECAUSE OF THE SAFETY FACTOR OF MY CHILDREN. I THINK IT IS THE HEIGHT OF IRRESPONSIBILITY OF BOTH ORGANIZATIONS FOR NOT STANDING BEHIND THEIR PRODUCT GIVEN THE SERIOUS NATURE OF THIS COMPLAINT. WHEN I RESEARCHED THIS ISSUE I FOUND NUMEROUS OTHER CUSTOMERS WITH THE SAME COMPLAINT ABOUT THE 3013 JETTA. I AM SHOCKED THAT THIS COMPANY IS ALLOWED TO GET AWAY WITH THIS KIND OF BEHAVIOR, FORCING A CUSTOMER TO PAY FOR A NEW CAR WHEN THERE IS A SERIOUS SAFETY ISSUE INVOLVED. THIS CAR HAD AROUND 20,000 MILES ON IT AT THE TIME AND WAS STILL UNDER EXTENDED WARRANTY!

Jan 15, 2017

POWER TRAIN,UNKNOWN OR OTHER

2 complaints

I am submitting this complaint regarding Safety Recall 34J6, which is listed as INCOMPLETE for my 2013 Volkswagen Jetta Hybrid. I brought my vehicle to Volkswagen of Murfreesboro, Tennessee to have this recall performed. The dealership refused to complete the repair, claiming it was “too old” — a statement that is factually and legally incorrect. Federal law and NHTSA regulations require manufacturers and their dealerships to repair open safety recalls at no cost, with no expiration. The dealership’s refusal is a direct violation of these requirements and represents a serious safety risk to me and potentially to other drivers. I have already contacted Volkswagen Customer CARE, but the dealership has refused to perform the recall despite clear evidence that it remains open. Their inaction demonstrates noncompliance with federal safety regulations and unlawful denial of a mandated repair. I request that NHTSA investigate Volkswagen of Murfreesboro for refusal to perform a federally required recall, ensure that my vehicle receives the required repair immediately, and take appropriate enforcement action to prevent further violations. This behavior is unacceptable and poses a significant public safety risk.

Dec 08, 2025

A FEW MONTHS BACK AN ERROR CAME UP ON MY DASH SAYING "HYBRID WORKSHOP." I CALLED THE DEALERSHIP AND THEY SAID IT WAS REGULAR FOR MY CAR TO SAY THAT AT ABOUT 68K AND THAT I WOULD SOON NEED A HYBRID SYSTEMS CHECK. THAT LIGHT WENT OFF THE VERY NEXT DAY SO I DIDN'T STRESS IT. SOON AFTER MY CAR BEGAN ACTING FUNNY WHEN COMING TO COMPLETE STOPS, THE VEHICLE WOULD JOLT BACK INTO MOTION CAUSING A HARD BREAKING MOTION TO OCCUR. SOON AFTER MY TRANSMISSION FAILED AS I WAS PARKING. I WAS IN REVERSE AND THE CAR SUDDENLY STOPPED REVERSING AND BEGAN TO REV LOUDLY BEFORE JUMPING BACK INTO REVERSE AND THEN BACK TO REVVING. AFTER TRANSMISSION FAILURE, I BROUGHT IT TO THE DEALER AND THE DEALERSHIP SAID IT MAY BE MY MECHATRONICS UNIT, AFTER TAKING THE MECHATRONICS UNIT OUT THEY DETERMINED IT WAS INDEED THE TRANSMISSION. I'VE READ OF A RECALL FOR THIS VERY SAME PROBLEM HUNDREDS OF TIMES ONLINE AFTER SEARCHING IT, YET MY VIN ISN'T CONNECTED TO ANY RECALLS ON VWS WEBSITE.

Mar 07, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE

2 complaints

The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought up nor any other underlying issues that could be causing this issue, with a car having minor wear. This is a problem that has been reported by many other Volkswagen Jetta owners on online forums and no one seems to have a specific answer as to what is causing this accident prone issue!

May 12, 2025

Crash: 1

A YEAR AGO THE VEHICLE WOULD NOT ACCELERATE WHILE DRIVING AND WOULD THEN COME TO A STOP. IT WAS TAKEN TO THE DEALERSHIP WHERE THEY SAID IT WAS A WIRING ISSUE. IN THE PAST YEAR THE VEHICLE WILL TURN OFF WHEN SITTING IN TRAFFIC OR AT A LIGHT. CAR WILL NOT DETECT KEY FOB EVEN WHEN NEW BATTERIES HAVE BEEN USED. CAR WILL SAY NO KEY.

Nov 17, 2017

POWER TRAIN,AIR BAGS,SERVICE BRAKES

2 complaints

Transmission shifts hard and told to this is a common problem with the Jetta hybrids.

Jun 29, 2022

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 15 MPH, THE BRAKES FAILED AND THE CONTACT'S VEHICLE REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A CERTIFIED INDEPENDENT MECHANIC AND THE BODY DAMAGE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS IN PARK OR REVERSE, IT WOULD JERK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Apr 14, 2016

Crash: 1

STEERING,ELECTRICAL SYSTEM,AIR BAGS

2 complaints

The clock spring in this vehicle has failed in a vehicle that currently has less than 36k miles. There were no warnings or lights prior to failure. The controls on steering wheel and the vehicle’s horn no longer work as a result. When inspected by the local dealership, they also informed us that the airbag may not deploy in the event of an accident. The dealership also told us that the replacement part is backordered and that they could not provide a date that the part would be available. The vehicle feels unsafe to drive since we do not know if the airbag works or not. VW seems to be in no hurry to provide a fix.

May 01, 2022

LESS THAN 30000 MILES REPLACED TRANSMISSION, AIRBAG LIGHT STAY ON ,NO HORN,NO STEERING WHEEL CONTROLS.SAME THING RECALLED FOR JETTA, BUT NOT JETTA HYBIRDS..

Jun 26, 2018

POWER TRAIN,VEHICLE SPEED CONTROL

2 complaints

I was driving on the street and my check engine light popped on as I was making a turn at about 35 miles an hour my car kicked into neutral and when pressing the gas just revved the engine. I was fortunate there was no oncoming cars as I made the turn or I would have been killed. Had this happened on the highway I could of caused a major reck killing multiple people. I was fortunate and pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they're professional mechanic said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change. Had I not quickly reacted I could of caused a car accident injuring or killing myself or someone else. This is unbelievable that VW is not being held responsible for this. There is a recall for this exact problem Recall Number: 34J6 but for some reason it does no include my specific Jetta. How is that possible?

Mar 07, 2022

WHILE DRIVING AT 40 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE LOST POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. I PLACED THE VEHICLE IN PARK FOR 30 SECONDS AND ATTEMPTED TO RESTART THE VEHICLE, IT TURNED ON BUT WOULD NOT GO INTO GEAR. I THEN HAD IT TOWED TO THE DEALER (MISSION BAY VOLKSWAGEN ' (ADDRESS 2205 MORENA BLVD, SAN DIEGO, CA 92110) TO BE DIAGNOSED. I WAS INFORMED THAT THERE WAS A CRACK IN THE TRANSMISSION WHICH CAUSED OIL TO LEAK INTO THE ELECTRICAL GEARBOX CAUSING IT TO FAIL. I'M THE SECOND OWNER AND IT HAS 47,000 ORIGINAL MILES ON IT.

Jan 31, 2021

ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM

2 complaints

1. Fuel pump control module shorted out and electrical fuse was blown. 2. Yes, the part is available for inspection. 3. Vehicle completely shut off while driving on the road without any prior dashboard indicators or symptoms of something going wrong. 4. Part #1K0-906-093-J manufactured by Kuhnke a tier 1 supplier for VW. Fuel pump control module is mounted on top of gas tank area and was melted and shorted out, and a thorough inspection, and replacement was done by the VW dealer: Diehl Toyota/VW, Butler, PA. 5. This same issue was a recalled on 281,000 VW models as per NHTSA bulletin #20AE. VW recall #17V509000. 6. VW said my VIN is not included in the recall. But, it the exact same failure, part, and manufacturer of the part for VW/Audi. So WHY? is my VIN not included. It doesn't seem to be batch related, but a design defect. 7. Vehicle would not restart and could not be driven. It was flat-bedded to the dealer.

Dec 11, 2021

"FUEL PUMP DEFECT". MY 2013 VW JETTA HAS BEEN RANDOMLY STALLING OUT IN MID COMMUTE WITHIN THE LAST FEW MONTHS. I WILL BE DRIVING AND THE VEHICLE JUST CUTS OFF AND I HAVE TO CRANK THE CAR BACK ON AND BEING MINDFUL OF ONGOING TRAFFIC. THIS IS INCREASING BECOMING AN ISSUE AS I INITIALLY THOUGHT IT WAS A RANDOM OCCURRENCE HOWEVER AS THIS HAS REPEATEDLY OCCURRED OUT OF NO WHERE WHEN I'M TRAVELING IN HEAVY TRAFFIC IT HAS BECOME VERY SCARY IN AN ACCIDENT OCCURING. I SAW THAT THERE IS A RECALL ON SELECT VW VEHICLES HOWEVER IT DOES NOT INCLUDE MY VEHICLE WHICH APPEARS SHOULD ALSO BE IMMEDIATELY INCLUDED AS THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE.

Nov 05, 2017

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

2 complaints

IN THE MIDDLE OF DRIVING ON THE HIGHWAY, THE CAR SPONTANEOUSLY SHUT DOWN ELECTRICALLY, AS IF A FUSE SHORTED, ALMOST ALL DASHBOARD LIGHTS TURNED ON, THE STEERING WHEEL LOCKED UP, AND THE BRAKES WENT UNRESPONSIVE, NEARLY CAUSING A COLLISION. ONCE THE CAR CAME TO A COMPLETE STOP, IT WAS TURNED OFF IN AN ATTEMPT TO REGAIN CONTROL. AFTER TURNING THE CAR BACK ON, THE SAME DASHBOARD LIGHTS REMAINED ILLUMINATED, AND THE CAR WOULDN'T GO MORE THAN 40MPH, CREATING ANOTHER ACCIDENT RISK DURING THE REMAINDER OF THE DRIVE HOME.

Dec 20, 2020

I WENT THROUGH SOME WATER (NOT MUCH) ANDTHEN WHEN I CAME TO A STOP LIGHT I STOPPED THE CAR. AFTER LESS THAN A MINUTE OF BEING STOPPED THE CAR STALLED AND THE BATTERY LIGHT CAME ON. THE BATTERY IS NEW AND I JUST PURCHASED THIS CAR IN DECEMBER 2013 AND IT IS A YEAR MODEL 2013. I HAVE NEVER HAD ANY ISSUES UNTIL NOW. I WENT TO TURN A CORNER AND THE LIGHT CAME BACK ON, CAR STALLED, AND STEERING BECAME VERY TIGHT. I AM NOT SURE WHAT THIS ISSUE IS, BUT THE CAR IS ONLY ABOUT A YEAR OLD (IF EVEN THAT). VERY FRUSTRATING. *TR

Jun 17, 2014

STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

2 complaints

MY VEHICLE HAS BEEN SHUTTING OFF BY ITSELF. IT FIRST STARTED WHILE STOPPED AT TRAFFIC LIGHTS, NOW IT SHUTS OFF WHILE I AM DRIVING.

Oct 26, 2020

I KEEP GETTING PHONE CALLS OF VEHICLE RECALLS I HAVE A 2013 JETTA SE 2.5. I DO NOT TIMBER THE DATE OF THE RECALLS BUT I KNOW THERE IS ANOTHER RECALL ON MY VEHICLE

Sep 09, 2020

SEAT BELTS

2 complaints

REAR SEAT BELTS ON BOTH SIDES ARE FRAYED. CAR HAS 54,000 MILES. BACK SEATS ARE RARELY IF EVER USED SO IT ISN'T FROM WEAR OR MISUSE. WE ARE ORIGINAL OWNERS.

Jun 04, 2017

AS I WAS DRIVING DOWN THE ROAD, THE SEAT BELT LIGHT CAME ON IN MY DASH. MY SEAT BELT WAS BUCKLED IN. SO I PULLED OVER AND UNBUCKLED MY SEAT BELT AND BUCKLED BACK UP. BUT IT DIDN'T TURN OFF THE SEAT BELT LIGHT. I DID IT FOR A COUPLE MORE TIMES. STILL DIDN'T WORK. I SHUT THE CAR DOWN AND WAITED MOMENTARILY. TURNED IT BACK ON. TRIED BUCKLING BACK UP TO NO LUCK. THE WHOLE CAR RIDE TO WORK HAD A ANNOYING SEAT BELT CHARM. 2013 JETTA GLI WITH 48K MILES.

Jan 06, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

2 complaints

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 25 MPH, THE VEHICLE SPONTANEOUSLY IGNITED INTO FLAMES. THE FAILURE HAPPENED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL ODOR PRIOR TO THE FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EXTERIOR HEADLIGHTS WERE THE CAUSE OF THE FIRE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

Dec 11, 2015

Fire: 1

BOTH OF MY LOW BEAM LIGHTS WENT OUT AT THE SAME TIME WHILE DRIVING AT NIGHT AND MY CAR WOULD NOT TURN OFF. MY CAR WAS RUNNING AND COULD NOT BE TURNED OFF.. THE CAR HAD TO BE TAKEN TO THE DEALERSHIP TO TURN OFF THE CAR. IF THE DEALERSHIP HAD BEEN CLOSED OR THE CAR REQUIRED GAS OR I WAS TRAVELING OUT OF TOWN. I WOULD NOT HAVE ANY RECOURSE BUT TO RUN THE CAR UNTIL IT CUT OFF BUT STILL THE KEYS WOULD BE STUCK IN THE IGNITION. BOTH INCIDENT ARE VERY SERIOUS SAFETY CONCERNS..THE IGNITION LOCK HAD TO BE REPLACED AND BOTH LIGHTS HAS TO BE REPLACED AFTER ONLY 42, 000.. THIS IS NOT ROUTINE MAINTENANCE. THESE ARE BOTH SERIOUS CONCERNS THAT MUST BE ADDRESSED. VW CUSTOMER CARE REFUSE TO STAND BEHIND ITS PRODUCT AND COST WAS OUT OF POCKET. *TR

Jun 03, 2014

TIRES,WHEELS

2 complaints

THE DUNLOP SPORT SP 01 A/S 18" TIRES THAT COME AS STANDARD ON CERTAIN TRIM LEVELS OF THE VW JETTA GLI / GTI ARE DEFECTIVE IMO. I AM NOW GOING TO REPLACE THE 4TH TIRE IN 29,000 MILES OF DRIVING THE VEHICLE SINCE NEW FROM THE SAME / SIMILAR ISSUE; BUBBLES AND SIDEWALL DEFECTS, AND MOST RECENTLY AS OF TODAY A BLOWOUT IN THE LEFT LANE OF A 4 LANE HIGHWAY AT 65 MPH AFTER A MINOR ROAD IMPACT (DID NOT JAR CABIN OR WASN'T PARTICULARLY SEVERE) 200 MILES ALWAYS FROM HOME. GO ONLINE TO PLACES LIKE TIRERACK.COM AND SEARCH THE WEB, THERE ARE MANY COMPLAINTS OF THE SAME THING WITH THIS TIRE AND IN THE APPROXIMATELY 30,000-40,000 MILES A YEAR OF DRIVING I PUT ON TWO VEHICLES COMBINED (IN WHICH I AVERAGE A NEW CAR PURCHASE EVERY YEAR AND HALF), ONLY THESE TIRES HAVE EVER BEEN AN ISSUE AND VW EQUIPS THESE ON BOTH THE GLI AND GTI WITH THE SAME SAID COMPLAINTS, WHILE OTHER BRANDS OF TIRES IN THE SAME SIZE DO NOT HAVE THE COMPLAINTS LIKE THESE. I DO REALIZE THEY ARE LOWER PROFILE AND COULD BE PRONE TO MORE SIDEWALL DAMAGE, BUT IN ALL HONESTY THEY ARE JUST NOT BUILT TO PRACTICAL HIGHWAY STRENGTH STANDARDS AS I AGAIN DRIVE OTHER VEHICLES IN THE SAME CONDITION WITH NO ILL TIRE AFFECTS. AFTER TODAY'S HIGHWAY BLOWOUT I REALIZE THIS IS A SAFETY ISSUE MORE THAN JUST A NUISANCE AS A LESS EXPERIENCED DRIVER MAY HAVE HAD AN ACCIDENT. VW OF AMERICA COULD MOST LIKELY ELIMINATE THIS BY FITTING THEIR VEHICLES WITH OTHER BRANDS. *TR

Dec 24, 2014

VEHICLE HAS FIRESTONE 205/55R16 TIRES WITH 33,865 MILES. THE REAR PASSENGER SIDE TIRE SIDEWALL SPLIT WHILE DRIVING IN A RESIDENTIAL AREA AT A LOW SPEED CAUSING A FLAT TIRE. ALL DRIVING HAS BEEN ROUTINE. THERE IS NO LEGITIMATE REASON FOR A SIDEWALL TO SPLIT AFTER ONLY 33,865 MILES ON IT UNLESS IT IS DEFECTIVE. CURRENTLY, THE TIRE CANNOT BE CHANGED BY THE OWNER BECAUSE THE MANUFACTURER HAS INSTALLED LOCKING LUG NUTS AND WILL NOT PROVIDE THE SPECIAL KEY TO REMOVE THE WHEEL. THE GLOVE BOX HAS A SPOT FOR THE SPECIAL KEY, SO THE INTENT IS CLEAR THAT THE OWNER SHOULD HAVE A KEY, BUT A KEY WILL NOT BE GIVEN UNLESS ADDITIONAL MONEY IS PAID TO PURCHASE THE KEY. THIS IS A SAFETY ISSUE. IF A FLAT TIRE OCCURS, THE OWNER CANNOT CHANGE THE TIRE AND THEREFORE, WILL BE LEFT IN AN UNSAFE SITUATION. *TR

Nov 18, 2014

VISIBILITY/WIPER,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2013 Volkswagen Jetta. The contact stated that whenever the temperature fell below 20 degrees, the windshield wipers became inoperable. The contact stated that the Body Control Module (BCM) had previously been replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who determined that the Body Control Module (BCM) needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 134,900.

Mar 27, 2025

SUSPENSION,POWER TRAIN,ENGINE

1 complaint

Unknown

Jun 25, 2024

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

Vehicle on several occasions lost power while driving causing me to coast to the side of the road. After stopping and placing car in park, tried to restart vehicle and started up with no lights on dashboard as to this issue. Took car to VW dealer and was told they would complete the recall work to fix the powertrain issues of gearbox fluid leaking causing corrosion and leaks into transmission. Received call from dealership who stated transmission was totally damaged and replacement was $11,000.00. I went to the dealership to discuss and was told they had no specific information as to the codes received when they ran the diagnostic. They also stated they did not fix the recall and had no reason for not fixing recall other than the cost to replace the transmission was not worth it based on value of car. I strongly believe that the recall issue is the reason for any damage to the transmission as they are directly related. I have researched on-line and there are a lot of individuals with the same issue and the same responses from VW not wanting to acknowledge the recall issue and the direct relation to any transmission issues. I have driven this car and there has been issues with the automatic transmission shifting gears. I believe the cost (parts and labor) to repair the actual recall issue is the driving decision to tell customers that the transmission is bad. One post actual had a customer trade in his Jetta at the VW dealer for a VW Passat and was only given $150.00 trade-in allowance. Later the individual searched their car by VIN and found the car was for sale. VW should be required to completely fix the recall and related transmission issues and/or purchase back these vehicles at a negotiated price. I am the original owner of this car and it only has 127,000 miles. This is only about 10,000 miles per year. Please look into similar reports of these issues by others. VW also stopped production of this car knowing the defects that would occur or were occurring.

Mar 11, 2024

POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

I would assume the issue had something to do with the power train. 2 days after i had bought the car my wife and i were on our way to the gym and we had just came to a complete stop. Upon entering the highway the car would no longer accelerate no matter how much pressure was put on the accelerator pedal. The engine light also came on. Luckily there were no cars behind me and I was able to pull over with the car moving on its own. This is really dangerous. This has happened to me multiple times. I have taken it back to the dealership i had bought the car from and they have a private mechanic that solely works for the company. He has scanned for any codes and has told me no codes are populating so he’s not sure why the engine light is still on. It was taken to a VW dealership and the vehicle will no longer start. There was an electrical issue at some point and now might be a transmission issue along with other things.

Jan 22, 2024

ENGINE,ELECTRICAL SYSTEM

1 complaint

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving 60 MPH, several unknown warning lights illuminated. The contact pulled over on the side road and was able to continue driving to the residence. The vehicle was taken to an independent mechanic and unknown sensors were replaced, but the failure persisted. On another occasion while driving 50 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer who stated that the throttle body needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the dealer and the electrical control module was replaced. The manufacturer was not contacted. The failure mileage was 110,000.

Aug 10, 2023

UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

Unknown system failure or component. Ever since I've bought the vehicle in I believe 2017 from EICH VW, it has consistently died while driving or idling. It also was "slamming on the brakes on its own" when the car would die. It jerks consistently as well. The latest out of hundreds of incidents, was yesterday, it stalled at a red light that had turned green, so I was stopped, I turned my hazards on immediately when it had stalled. The vehicle behind me went into the turn lane and the vehicle behind it was coming at me at 60+ mph as that was the speed limit on the road. There is NO warning as to when it will stall, almost never any dash light, maybe only once or twice a year. And it can go weeks or even months without incident and then go crazy for weeks or months straight. It stalling out has almost killed me and my son when trying to cross the highway to get to his dad's house, in that situation me and my at the time when I used to take that way he was 1/2 years old, and we were almost t boned by the oncoming traffic after it had stalled. I have taken it to some many certified dealers and "experts" and no one can tell me what is wrong. It has now gotten to the point where it is happening so often I'm scared to put my three year old in my car. This is a VERY COMMON issue Volkswagen knows about but won't acknowledge or do anything about, I did not know about it until after buying the car. There are no beforehand symptoms, there is no way to tell when it is going to happen, even the car is running perfectly fine before it happens. I know that service providers have been able to experience exactly what happens, but they may not remember as this has been going on for years and I'm not their only customer, and I don't even remember everywhere I've been to try and fix the problem. But it is something I have been publicly asking about and complaining about for years. My ex who works for Toyota, even experienced it when we first met, and we had to have my car towed.

Jul 22, 2023

AIR BAGS,VEHICLE SPEED CONTROL

1 complaint

Component Failure: Airbag Light is On, No steering wheel electronic controls work including cruise control. Safety: I'm uncertain if the Airbag will deploy in the event of a crash. Dealer Confirmed: Dealer states the Steering Wheel Clock Spring requires replacement, but that it is not a part of the VW recall issued August 2015. Inspected: Hiley VW Dealership inspected the vehicle Warning Lamps: Airbag Light is currently on. Uncertain when it started since I'm the 2nd owner of the vehicle.

Jan 30, 2023

POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS

1 complaint

Vehicle would not shift, OBD2 code P037B "stuck in gear 6." Vehicle towed to a auto mechanic that said they spoke with VW dealer and confirmed it was a crack in the transmission and was undriveable. I have contacted VW who have said there are recalls for many transmissions of this Jetta but not for my VIN. I have also had issues with the clock spring (replaced) and an air bag sensor (malfunction light still on) and now the transmission. There are recalls for Hybrid Jettas of this year but apparently not for my VIN. It seems like a large coincidence and feels like it should be investigated, especially considering the other issues VW was investigated for at this time of production.

Dec 11, 2022

SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

The transmissions on the 2013-2016 Jetta Hybrids have an extremely high failure rate. These transmissions fail without warning and leave the car without propulsion and deactivate the regenerative brakes causing the car to behave erratically. VW issued a recall (19V866000) but are claiming owners within those model years with the exact same issues are "not covered". I have experienced this myself and you can find many many many examples on the complaints section of this website. VW issued a recall but is claiming everyones vin is not included.

Feb 18, 2022

POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER

1 complaint

Transmission failing to go into gear when vehicle is in motion, gear will slip causing vehicle to lose gear and stop until vehicle is shut off and restarted. Problem could cause others to crash into vehicle when this happens from the rear or not have enough space or time to pull over to the emergency lane to shut off vehicle and restart all gears to proceed. Vehicle hasn’t been inspected and will be available for inspection upon request.

Jan 14, 2022

ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES

1 complaint

The ABS lights go on and the speedometer stopped working and all the lights have activated. the abs module has been reported that there is a defect in most of the jettas and so i believe that this should be a recall issue.

Dec 27, 2021

POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

I was driving on the street and my check engine light came on, as I was making a turn at about 35 miles an hour my car acted like it kicked into neutral and when pressing the gas just revved the engine. I safely pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change.

Nov 19, 2021

POWER TRAIN,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

ABOUT 2 DAYS AFTER HAVING MY FUEL INJECTORS REPLACED DUE TO A TOTAL LOSS OF POWER WHILE DRIVING/IN CONJUNCTION WITH MISFIRING, I GOT THE HYBRID LIGHT. IT WAS IN A RESIDENTIAL AREA. I NOTICED RPM'S AND CHARGE LEVELS WERE FLUCTUATING ALONG PRIOR TO LOSS OF POWER. TOTAL LOSS OF POWER AGAIN. SHUT OFF VEHICLE. WAITED A MINUTE. TURNED VEHICLE BACK ON THEN CONTINUED DRIVING. HAD ONE ADDITIONAL LOSS OF POWER BUT THE HYBRID LIGHT DIDN'T COME ON. THE TRANSMISSION INDICATOR SHOWED A WRENCH INSTEAD OF "D" THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE FAILED TO MOVE FORWARD DESPITE HEARING THE ENGINE REV.

Mar 29, 2021

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

1 complaint

THE MECHATRONIC UNIT HAD ALREADY HAD TO BEEN REPLACED PREVIOUSLY WHEN THE 2ND ISSUE HAPPENED I WAS AT THE STOPLIGHT IN THE CAR LOST ALL MOVEMENT POWER THE AC AND ALL THE INSTRUMENTS WERE ALSO WORKING DOOR LOCKS WINDOWS EVERYTHING I GOT IT TOWED TO THE DEALERSHIP AND THEY SAY IT WAS THE ELECTRIC MOTOR QUOTED ME NEARLY $12000

Nov 28, 2020

SEATS

1 complaint

BOTH FRONT BUCKET SEATS ' BACKRESTS ARE TILTED INWARDS. ON THE DRIVER'S SEAT THIS CAUSES UNBEKNOWNST TO THE DRIVER TO TILT HIS NECK SLIGHTLY OUTWARDS TO CORRECT THE INWARDS TILTING AND PRODUCES A LONG TERM NECK PAIN EFFECT OF WHICH HE IS UNAWARE OF ITS SOURCE . IF YOU PUT A STRING AROUND THE BACK REST AND SLIDE IT DOWN FROM TOP TO BOTTOM AND YOU CAN CLEARLY MEASURE THE DIFFERENCE IN DEPTH DISTANCE BETWEEN THE CORD ON BOTH VERTICAL ENDS OF THE BACKREST AS YOU SLIDE IT DOWN. I DID THE TEST RECENTLY IN FRONT OF A VW TECHNICIAN AND HE AGREED WITH ME THAT THE BACKREST WAS TILTED INWARDS. I FIRST REPORTED THIS ISSUE TO VOLKSWAGEN OF AMERICA WHEN THE CAR WAS STILL UNDER FULL WARRANTY IN SEPTEMBER 2016 WHEN I JUST BOUGHT IT WITH 24,000 MILES. AT THAT TIME THEY SAID THEY DEPENDED ON THE DEALERS MECHANICS OPINION. BUT THE TECHS ONCE CONFRONTED PREFERED NOT TO ANALYZE EVIDENCE THAT WAS UNFAMILIAR AND POTENTIALLY COMPROMISING. I WENT BACK TO VOLKSWAGEN OF AMERICA RECENTLY WITH A FULL CONFIRMATION OF THE PROBLEM. I TOLD THEM THAT AFTER A HUNDRED THOUSAND MILES OF USING BACK REST CUSHIONS AND A STIFF NECK PAIN TO SHOW I WAS ABSOLUTELY SURE THAT THERE WAS CLEAR REASON TO RECALL AND REPLACE AT LEAST THE DRIVER'S SEAT . FURTHERMORE DURING THE PANDEMIA I STOPPED DRIVING THE CAR FOR ABOUT 4 MONTHS AND THE NECK PAIN FADED MOSTLY AWAY . AT THIS MOMENT A SUPERVISOR FROM VOLKSWAGEN OF AMERICA CALLED ME BACK AND SAID RUDELY THEY WERE NOT GOING TO DO ANYTHING BECAUSE THE CAR WAS NOW OUT OF WARRANTY AND THEY WOULD ONLY REPLACE THE SEAT IF THEY WERE MANDATED BY A RECALL. SO HERE I AM...PURSUING A SOLUTION TO A HIDDEN-HARD TO DIAGNOSE PROBLEM THAT I BELIEVE NOT ONLY AFFECTS MY CAR GENERATION BUT OTHER MODELS OF VOLKSWAGEN MANUFACTURING.

Aug 01, 2020

POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE

1 complaint

UNDER WARRANTY AND RECALL THE SPEED CRANK(CRANK SENSOR) WAS REPLACED . AND YEAR LATER AFTER WARRANTY EXPIRE SPEED CRANK (SENSORY CRANK ) NEEDED TO BE REPLACED. OVERALL THE AC COMPRESSOR WAS REPLACED, THE MIRROR BACK NEEDED TO BE REPLACED EXTERIOR, THE DOOR NEEDED TO BE TIGHTENED, LOCK SENSOR NEEDED TO BE REPLACED, KEY IGNITION NEEDED TO BE REPLACED, AND NOW WHERE THE CRANK IS AN OIL LEAK HAS HAPPENED. THE MAIN REAR SEAL NEEDS TO BE REPLACED. OVER ALL REPAIRS HAVE BEEN COSTLY EVERY YEAR AROUND A THOUSAND OR MORE SINCE BOUGHTEN. *TR

Jun 18, 2020

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

1 complaint

MY JETTA SE 2013 KEEPS STALLING WHILE DRIVING. IT HAPPENED SINCE I BOUGHT IT AND TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES, AND NOTHING WRONG WAS FOUND. IT HAS HAPPENED A FEW TIMES DURING THE HIGHWAY AND ALMOST HAVE BEEN IN A COUPLE OF DEADLY ACCIDENTS. THIS HAS ALSO HAPPENED WHILE DRIVING IN REGULAR STREETS AT ABOUT 30-40MPH.I HAVE BEEN READING THAT THIS IS A COMMON ISSUE, BUT SO FAR VW HAS NOT DONE ANYTHING ABOUT IT. ALSO, BOTH HEADLIGHTS ARE NOT WORKING ANYMORE. IT SEEMS MIGHT BE AN ISSUE WITH SOME SENSORS, BUT NOTHING THAT THEY HAVE BEEN ABLE TO IDENTIFY.

Mar 18, 2020

POWER TRAIN,SERVICE BRAKES

1 complaint

HYBRID MODULE WORK SHOP WARNING. THE CAR HAS NOW POWER BREAKS WHEN THIS HAPPENS. THE CAR UNDER PERFORMS WHEN THE ELECTRIC DRIVE DOES NOT WORK. NO POWER BRAKES ADD TO THE PROBLEMS. MY CAR HAS BEEN REPAIRED 2 TIMES FOR THE SAME PROBLEM. IT A DRIVE ABILITY AND SAFETY ISSUE. VW HAS NOT BEEN HELPFUL WITH A SOLUTION.

Feb 08, 2020

STEERING,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

MY CAR STALLED ON ME 4 TIMES BETWEEN MAY 2018- DECEMBER 2019. WHEN THE CAR STALLS, THE STEERING WHEEL LOCKS AND IT FEELS LIKE THE ENTIRE CAR CEASES TO HAVE POWER. 3 OUT OF 4 TIMES THE CAR WAS IN MOTION. 1 OUT OF 4 TIMES ANOTHER CAR WAS HIT DUE TO THE STALL. IN ANOTHER 1 OUT OF 4 TIMES, THERE WAS ALMOST A LIFE THREATENING ACCIDENT AS THE CAR WAS IN MOTION, THE STEERING WHEEL LOCKED AND I ENDED UP ON THE OPPOSITE SIDE OF THE ROAD OF TRAFFIC. TRANSPORTATION CANADA HAS BEEN NOTIFIED OF THE SAFETY CONCERNS (I AM LOCATED IN TORONTO, ON, CANADA AND ALL INCIDENTS OCCURRED IN TORONTO). VOLKSWAGEN CANNOT DETERMINE THE CAUSE AND HAVE NOT PROVIDED A SOLUTION OR A NORMAL COURSE OF ACTION TO THIS SAFETY CONCERN. I AM PREGNANT NOW AND EVEN MORE CONCERNED. MY CAR WAS BOUGHT BRAND NEW FROM THE DEALERSHIP IN 2013 AND HAS ONLY BEEN SERVICED AT VOLKSWAGEN - IT IS IN VERY GOOD CONDITION BESIDES THIS REOCCURRING SAFETY ISSUE.

Dec 14, 2019

STEERING,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000( ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE TIRE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE MADE HARD SHIFTS WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Nov 04, 2019

LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT 561-935-4490 (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Oct 22, 2019

ELECTRONIC STABILITY CONTROL (ESC),ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

THE ENGINE WILL SHUT OFF WHEN CAR IS IN TRAFFIC OR COMING TO STOP. ENGINE RPM WILL GO TO ZERO AND POWER STEERING AND POWER BRAKING IS LOST.

Sep 07, 2019

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

1 complaint

ON DECEMBER 8, 2016 WE PURCHASED A 2013 VW JETTA HYBRID WITH EXTENDED WARRANTY. WITHIN 3 MONTHS IT WAS LOSING POWER, JUMPY AND NOT DRIVING CORRECTLY. THIS WAS FOR MY 16 YEAR OLD SON. IT WOULD LOSE COMPLETE POWER ON THE STREET. NOT IDEAL FOR A BRAND NEW DRIVER. TOWED IT TO DEALER, TOLD NEEDED NEW TRANSMISSION. FOUR WEEKS LATER WE FINALLY GOT CAR BACK. STILL NOTICED A JUMPY FEELING WHEN DRIVING BUT ASSUMED DEALER FIXED CORRECTLY. IN NOVEMBER 2017 SAME THING HAPPENED, LOSS OF POWER, JUMPY, NOT SAFE AT ALL. TOWED IN TO DEALER AGAIN AND THEY SAID VEHICLE NEEDED REPAIRS OF 12K AND NOT COVERED BY WARRANTY. I COULD NOT PAY THAT NOR COULD I NOT UNDERSTAND WHY IT WASN'T COVERED??? DEALER SAID CAR WAS UNDRIVEABLE AND THEY GAVE US 500.00. I STILL OWE 11K ON THE LOAN. PLEASE HELP, I AM JUST SICK ABOUT THE WAY I WAS TREATED AND THE DEBT I INCURRED FOR NO REASON. I REALLY FEEL LIKE THIS WAS A LEMON.

Apr 12, 2019

ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHILE DRIVING ON THE HIGHWAY THE CAR CUT OFF THE EPC LIGHT CAME ON . I MANAGED TO RESTART AND PULL OVER AND THEN AFTER THREE ATTEMPTS THE CAR STARTED AND STAYED ON . THE EPC LIGHT CAME ON AGAIN. I HAD THE CAR LOOKED AT BY THE CAR REPAIR SHOP THAT I WAS NEAR OUT OF FEAR OF DRIVING; BUT NO SOONER DID I GET THE CAR BACK THE SAME THING STARTED HAPPENING TO THE VEHICLE( WHILE IN MOTION THE CAR STALLS NO LIGHT NECESSARILY COME ON WITH EXCEPTION OF THE EPC LIGHT WHICH DOES NOT STAY ON. OPPOSE TO ME POURING MONEY INTO THE CAR I READ ABOUT RECALLS AND THIS SAME THING IS HAPPENING IN OTHER MODELS BUT MY VIN IS NOT LISTED AND I WANT IT INCLUDED THIS IS DANGEROUS AND INCONVENIENANT PLEASE HELP ME

Oct 16, 2018

ELECTRICAL SYSTEM,AIR BAGS,ENGINE

1 complaint

TAKATA RECALL VW JETA WAS IN AN ACCIDENT DUE TO FREEZING RAIN IN JANUARY 2017 (KNOXVILLE, TN). VW SLID INTO ANOTHER CAR CAUSING IN EXCESS OF $5,000 DAMAGE; HOWEVER, THE AIRBAGS FAILED TO ACTIVATE. COMPLETE FAILURE IN AIR CONDITIONING SYSTEM/COMPRESSOR ELECTRICAL SYSTEM LOCKS/UNLOCKS DOORS WHILE DRIVING. ELECTRICAL SYSTEM ROLLS DOWN WINDOWS FOR NO REASON. THIS BEGUN 70K MILES

Aug 31, 2018

Crash: 1

ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

THE DOOR LOCKS WILL NOT LOCK PROPERLY, ALL THEY DO IS CLICK TRYING TO LOCK AS I DRIVE - FROM TIME TO TIME, IF THEY DO LOCK - I CAN'T UNLOCK THE DRIVER SIDE DOOR FROM INSIDE THE CAR, AND HAVE TO CRAWL OUT THE PASSENGER SIDE. THIS IS A MAJOR SAFETY CONCERN IN THE EVENT I NEED TO EXIT THE CAR IN AN EMERGENCY. I HAD THE SAME ISSUE ON A 2009 JETTA - AND I IF YOU LOOK ON THE INTERNET - THERE ARE MANY OTHERS WITH THE SAME ISSUE. I FEEL IT'S A DESIGN FLAW FROM VW - AND IT'S QUITE OBVIOUS IT'S BEEN GOING ON FOR QUITE SOME TIME NOW - AND I'M SURE VW KNOWS ABOUT IT, BUT HAS FAILED TO FIX THE ISSUE. I FEEL THE ONLY WAY VW WILL FIX THE ISSUE IS IF THE NTSB FORCES THEM TO DO A RECALL - PLEASE HELP US ? ALSO, I'M NOT ABLE TO LOCK THE DOORS MANUALLY EITHER INSIDE OR OUTSIDE THE CAR. THANK YOU, *TR

Aug 22, 2018

STEERING,AIR BAGS,UNKNOWN OR OTHER

1 complaint

TOOK CAR IN FOR RECALL AT VOLKSWAGEN DEALERSHIP. THEY "FORGOT" TO DO RECALL ON AIRBAG. NEXT TIME THEY PERFORMED RECALL BUT STEERING WHEEL IS CLICKING, HORN DOES NOT WORK, NONE OF THE STEERING WHEEL BUTTONS FUNCTION AND AIRBAG LIGHT REMAINS ON. TOOK CAR FOR AN EXPENSIVE ENGINE REPAIR AND I TOLD THEM THE RECALL WAS NOT COMPLETED AS THE RECALL SHOULD HAVE BEEN AND THEY TOLD ME THE OTHER VOLKSWAGEN MARKED IT AS COMPLETE AND IT WOULD COST ME $2000 BECAUSE AIRBAG HAS BEEN RIPPED OUT AND DISCONNECTED. SO I HAVE NO HORN, NO STEERING WHEEL FUNCTION KEYS, A STEERING WHEEL THAT CLICKS WHEN A HARD TURN IS MADE AND A RIPPED, DISCONNECTED NON-FUNCTIONING AIRBAG.

Aug 04, 2018

ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

EPC LIGHT COMES ON AND OFF. VEHICLE LOSES ALL THROTTLE, NO POWER. ENGINE IS ON BUT ELECTRICAL AND GAS PEDAL NO AFFECT. SHUTS DOWN. DRIVE 10-20MINS SHUTS DOWN. HAZARD

Jul 12, 2018

VEHICLE SPEED CONTROL,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I WAS DRIVING AND MY CAR STAYED GOING AT THE SPEED I WAS DRIVING IT WOULD NOT EXHILARATE OR BRAKE IT STAYED FROZEN FOR A COUPLE OF MINUTES

May 21, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

THE HORN STOPPED WORKING 1 WEEK AGO. I AM ALSO REPLACING BULBS EVERY 2 MONTHS. I CAN'T USE MY HORN AND THE DEALER IS CHARGING ME A CRAZY FEE TO FIX THIS. I AM NOT THE ONLY ONE THAT'S GOING THROUGH THIS

Apr 02, 2018

EXTERIOR LIGHTING,STRUCTURE,UNKNOWN OR OTHER

1 complaint

I HIT A TREE ON A CITY STREET AND THE AIRBAG DID NOT DEPLOY THAT TIME EITHER AND I HAD A CUT ON MY HEAD I HAD INJURY TO MY KNEE AND MY ACHILLES TENDON BOTH OF WHICH RESULTED IN SURGERIES. I HAVE HAD TWO OTHER ACCIDENTS SINCE NEITHER TIME NEITHER I HAVE HAD TWO OTHER ACCIDENTS SINCE AND THE AIR BAGS DID NOT DEPLOY. BOTH OF THOSE WERE IN PARKING LOTS. I AM 84 AND HAVE FALLEN TWICE SINCE THE ACCIDENT BECAUSE OF MY INJURIES AND SUSTAINED HEAD TRAUMA AND MEMORY LOSS. I WILL TRY TO LOCATE THE ACCIDENT DATE. IT WAS IN 2016.

Dec 26, 2017

Crash: 1

Injuries: 1

EXTERIOR LIGHTING,AIR BAGS,VISIBILITY/WIPER

1 complaint

TAKATA RECALL - I AM JUST GIVING NOTICE THAT MY AIRBAGS MAY BE FAULTY AND MAY NEED A REPLACEMENT. THANK YOU VERY MUCH

Nov 18, 2017

EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

A FEW MONTHS AGO , THE DRIVER SIDE LOW BEAM LIGHT WENT OFF , WITH REPLACEMENT AND NEVER TURNED ON .TODAY THE PASSENGER SIDE LOW BEAM LIGHT IS OFF AND WON'T TURN ON. THE HIGH BEAM LIGHTS WORK .

Oct 18, 2017

POWER TRAIN,AIR BAGS

1 complaint

IN 12/2014 I STARTED REALIZING ISSUES WITH AUTO-TRANSMISSION IN THE MORNING WHEN I START THE CAR. THE ISSUE CONTINUED TO HAPPEN EVERY SINGLE DAY. DEALER WAS NOT ABLE TO DIAGNOSE THE PROBLEM BECAUSE IT ONLY HAPPEN FIRST THING IN THE MORNING.

Mar 28, 2017

ELECTRICAL SYSTEM,VISIBILITY/WIPER

1 complaint

THE WIPER MOTOR AND THE FLUID WASHER PUMP ARE ILL ENGINEERED AND HAVE A TENDENCY TO BURN OUT VERY QUICKLY. BOTH THE WIPER MOTOR AND FLUID WASHER PUMP ON MY JETTA HAVE TO BE REPLACED AT A COST OF APPROXIMATELY $1,000. THIS IS NOT ACCEPTABLE IN A CAR THAT IS LESS THAN 4 YEARS OLD, AND UNDER 58,000 MILES. EITHER THE DESIGN OF THE SYSTEMS IS POOR, OR VW IS USING INFERIOR PARTS THAT QUICKLY ARE OBSOLETE. IT IS NOT SAFE TO HAVE CARS THAT WIPER MOTORS BURN OUT THAT QUICKLY (AND WITHOUT NOTICE) AND IT IS ALSO NOT SAFE TO HAVE FLUID PUMPS THAT WEAR OUT THAT QUICKLY. IT AFFECTS VISIBILITY AND DRIVING SAFETY.

Mar 16, 2017

ELECTRICAL SYSTEM,STRUCTURE,ENGINE

1 complaint

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR

Oct 30, 2016

POWER TRAIN,STRUCTURE,VEHICLE SPEED CONTROL

1 complaint

CAR JOLTS ON FREEWAY. DRIVER SIDE MIRROR PROTECTOR FELL OFF. AS A RESULT OF TRYING TO GRAB FALLEN OFF PIECE OVER EXTENDED ARM INJURY. DUE TO EXTENDING ARM OUT WINDOW

Oct 30, 2016

Injuries: 1

STEERING,SERVICE BRAKES,ENGINE

1 complaint

MY CAR DISPLAYS NO PROBLEMS ON THE DASH, THERE ARE NO LIGHTS ON BUT WHEN I AM DRIVING THE CAR STALLS AND SOMETIMES JUST SHUTS OFF LOCKING MY BRAKES AND STEERING. USUALLY HAPPENS WHEN THE CAR IS GOING UNDER 20MPH. AFTER IT SHUTS OF I HAVE TO PUT IT IN PARK TO RESTART AND IT RESTARTS WITHOUT A PROBLEM.

Aug 04, 2016

STRUCTURE,ELECTRONIC STABILITY CONTROL (ESC),ENGINE

1 complaint

WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND.

Jul 20, 2016

AIR BAGS,UNKNOWN OR OTHER

1 complaint

AIRBAG LIGHT/SIGN ON THE DASHBOARD IS ALWAYS ON,CHARGING OUTLET NOT WORKING , VW LET US PAY $189.00 FOR DIAGNOSTIC AND WANT US TO PAY $500.00 FROM THE REFUND FOR THE CLASS ACTION LAWSUIT TO FIX THE AIRBAG PROB. THEY CLAIM IT WAS ELECTRICAL WIRING CHEWED BY RODENTS.

May 01, 2016

ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY

1 complaint

JETTA HAS ODOR WHEN AC IS TURNED ON. SERVICE DEPARTMENT INDICATES THE CIRCULATORY (C) MUST BE USED AT ALL TIMES. DOES NOT CORRECT ISSUE . FIRST TIME SERVICE DEPARTMENT TCO'D. 2ND TIME BACK TO SHOP, THEY WANTED 150.00 TO REPAIR AFTER 3 MONTHS. THIS IS A SERIOUS DEFECT. PROBLEM IS ACTUALLY CAUSED BY AIR CONDENSOR FLUID POOLING IN VALVE INSTEAD OF EVAPORATING. POOR ENGINEERING. CAUSES LIGHT HEAD MUST OPEN WINDOWS FOR FRESH AIR. PEOPLE WITH PARKINSON'S AND SENSITIVE NERVOUS SYSTEMS SHOULD AVOID THIS CAR.

Aug 17, 2015

SUSPENSION,STRUCTURE

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE LEFT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE SUBFRAME HAD BEEN MOVED OUT OF SPECIFICATION BECAUSE THE CONTACT STRUCK A POTHOLE. THE DEALER STATED THAT THIS NEEDED TO BE REPAIRED BEFORE THE ALIGNMENT COULD BE PERFORMED. THE MANUFACTURER STATED THAT THE SUBFRAME WAS DAMAGED BY AN OUTSIDE INFLUENCE AND WOULD NOT BE COVERED. THE VEHICLE WOULD NEED A FRONT END ALIGNMENT EVERY TIME IT STRUCK A POTHOLE. THE MANUFACTURER STATED THAT IS HOW THE SUBFRAME WAS DESIGNED. THE CONTACT FELT THIS WAS A MANUFACTURER DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE.

Jun 03, 2015

SUSPENSION,FUEL/PROPULSION SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED INTERMITTENTLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE DIAGNOSTIC MONITORING MACHINE INDICATED THE HIGH PRESSURE FUEL PUMP WAS FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DIAGNOSTIC MACHINE ALSO INDICATED THE SAME FAILURE. SINCE THE VEHICLE DID NOT EXPERIENCE THE FAILURE WHILE AT THE DEALER, THE CONTACT WAS INFORMED THAT NO REPAIRS WOULD BE PERFORMED. IN ADDITION, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V656000 (SUSPENSION). AFTER TAKING TO THE VEHICLE TO THE DEALER, THE CONTACT WAS INFORMED THAT NO REPAIRS WOULD BE DONE, EVEN THOUGH THE REAR END SUSTAINED VISIBLE DAMAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 50,000.

Apr 10, 2015

EXTERIOR LIGHTING,SEATS,ENGINE

1 complaint

THERE HAVE BEEN MANY ISSUES WITH THIS MODEL BUT THE ONE I AM HAVING MORE ISSUES WITH, ARE THE HEAD LAMPS AND/OR FUSES. IN OCTOBER OF 2014, MY LEFT SIDE LOW BEAM STOPPED WORKING, I BOUGHT 2 BULBS SO IT COULD BE REPLACED AND THEN IT WASN'T THE BULB, IT WAS A FUSE. IN JANUARY 2015, THE LEFT SIDE BULB STOPPED WORKING AGAIN, I TOOK IT TO THE DEALER BECAUSE I COULDN'T FIND ANY FUSE THAT WAS BLOWN ON MY OWN, THIS TIME IT WAS THE BULB. NOW IT IS THE RIGHT SIDE LOW BEAM THAT ISN'T WORKING. I AM NOT SURE WHAT IS GOING ON BUT I HAVE ANOTHER CAR THAT IS 20 YEARS OLD AND I HAVE REPLACED THE BULBS ONLY 1 TIME. WHEN I FIRST BOUGHT THIS CAR IN JUNE OF 2013, I HAD IT LESS THAN ONE MONTH AND WHILE GOING ACROSS A RAIL ROAD CROSSING, THE CAR SHUT OFF COMPLETELY. AFTER TESTS, THEY SAID THAT IT SHOWED NOTHING AND THEN IT HAPPENED AGAIN AND STILL NOTHING WAS FOUND. THE SEAT BELT SIGN COMES ON FOR THE RIGHT FRONT SEAT BECAUSE OF A SENSOR WHEN NO ONE IS IN IT. THE TRUNK HAS A DELAY ON IT AND TAKES A WHILE TO OPEN. THE GAS MILEAGE IS NOT AT ALL WHAT IT CLAIMS EITHER. I GET AT THE MOST 32-34 MPG AND 99% OF MY DRIVING IS ON THE INTERSTATE. I DIDN'T GET ANY EXTENDED COVERAGE ON IT BECAUSE EVERYONE SAYS THAT THEY ARE GREAT CARS, WELL UNLESS SOMETHING IS DONE TO FIX THE ISSUES THAT THEY HAVE, THEY WILL NEVER GET ANOTHER BUY FROM ME OR THE HUNDREDS OF PEOPLE I KNOW AND ALL THE ONES THAT READ THE REVIEWS. *TR

Mar 22, 2015

STEERING,ELECTRICAL SYSTEM,ENGINE

1 complaint

WHILE DRIVING MY 2013 VOLKSWAGEN JETTA GLI, A PART FELL DOWN BY MY FEET HITTING MY FOOT. ONCE PARKED, THE PART NUMBERED 1K0953527D WAS FOUND ON THE DRIVERS SIDE FLOOR MAT. I CALLED MY LOCAL DEALERSHIP WHERE I HAD BOUGHT THE CAR (NEW) AND SENT THEM A PICTURE OF THE PART. THEY SAID THEY BELIEVED IT CONTROLLED THE COLUMN LOCK WHILE IN PARK, HOWEVER MY WHEEL STILL LOCKED IN PARK WITH THE PART NOT IN PLACE. THE NEXT DAY, WHILE DRIVING IN AN ALLEY, MY BUMPED MY KEY CHAIN WHILE SCOOTING FORWARD IN MY SEAT AND MY CAR TURN OFF, NOT ALLOWING ME TO TURN IT BACK ON UNTIL IT FINALLY CAME TO A STOP AND I WAS ABLE TO PUT IT IN PARK. THE SERVICE TEAM HAD THEIR MOST EXPERIENCED TEAM MEMBER ON HAND OPEN THE STEERING COLUMN AND SAID THAT THE PART MUST HAVE FELL OUT; FOR REASONS NOT KNOWN. THEY ALSO SAID THERE WAS NO INDICATION OF TAMPERING. *TR

Mar 19, 2015

SUSPENSION,ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE STOPPED AT A GAS STATION, THE REAR AXLE DISLOCATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER:14V656000 (SUSPENSION). IN ADDITION, THE TECHNICIAN INFORMED THAT THE REAR PASSENGER WHEEL WIRING HARNESS, SPEED SENSOR, THE ABS TRACTION CONTROL, AND THE SRS WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,800.

Feb 13, 2015

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE FRONT DRIVER SIDE DOOR OPENED INDEPENDENTLY AND WOULD NOT LATCH. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,785. THE VIN WAS UNAVAILABLE.

Jan 15, 2015

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,AIR BAGS,STRUCTURE

1 complaint

I WAS STOPPED AT A SOLID RED TRAFFIC LIGHT AND WHEN I GOT THE GREEN LIGHT TO PROCEED STRAIGHT ACROSS THE INTERSECTION I BEGAN TO ACCELERATE. HALFWAY THROUGH THE INTERSECTION ANOTHER VEHICLE (VEHICLE #2) CROSSED MY PATH OF TRAVEL ON THE RIGHT HAND PASSENGER SIDE AND VEHICLE #2 DRIVER'S SIDE CRASHED INTO MY FRONT END. MY VEHICLE WAS SPUN AROUND COUNTER CLOCKWISE DUE TO THE IMPACT OF VEHICLE #2. AS A RESULT OF THIS CRASH MY VEHICLE SUSTAINED HEAVY FRONT END DAMAGE AND PIECES AND PARTS WERE STREWN ALL OVER THE ROAD. FLUID WAS LEAKING OUT OF MY VEHICLE AND THE VEHICLE WAS NOT ABLE TO BE OPERATED POST-COLLISION. WITH THE HEAVY FRONT END DAMAGE THE DRIVER, PASSENGER AND SIDE AIRBAGS IN MY VEHICLE DID NOT DEPLOY. *TR

Dec 11, 2014

Crash: 1

Injuries: 1

SUSPENSION,WHEELS

1 complaint

UPON ENTERING MY DRIVEWAY, MY DRIVER SIDE AXLE TRAILING ARM COMPLETELY SNAPPED. CAR HAS A CLEAN TITLE, BOUGHT IT FROM A DEALER USED WITH 9K MILES ON IT. I JUST FOUND OUT ABOUT THE GLOBAL RECALL AND CONTACTED VW DIRECTLY, THE INCIDENT AND CAMPAIGN ARE SO NEW THEY DON'T HAVE EVERYTHING IN PLACE TO RESPOND. MY FEELING IS THERE IS A MANUFACTURER DEFECT IN THE METAL USED & I FIND IT ABSURD THAT ANYONE WOULD HAVE TO WAIT FOR A SIDE OR REAR COLLISION TO GET THIS PART INSPECTED/REPLACED. I THINK ANY CLIENT OF VW THAT HAS A CAR LISTED NEEDS TO BE TAKEN SERIOUSLY IN THIS CAMPAIGN - IF THE TRAILING ARM/AXLE WOULD HAVE SNAPPED WHILE I WAS AT SPEED IT COULD HAVE BEEN DEVASTATING NOT ONLY TO ME, MY FAMILY BUT ANYONE ON THE ROAD... I'M CONTINUING TO TALK TO VW BECAUSE MY CONCERN IS THE METAL....AND WHAT ARE THE REPLACEMENT PARTS MADE OF & WHEN WERE THEY MADE?? I DON'T INTEND ON PAYING ONE CENT FOR THIS REPAIR & WILL HOLD VW RESPONSIBLE 100% FOR THIS OR ANY FUTURE ISSUES RESULTING FROM THEIR DEFECTIVE PART/PROCESS....UPDATED 11/06/14 *BF UPDATED 7/27/2015*JS *TR

Oct 29, 2014

FUEL SYSTEM, OTHER

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE INTERNAL FUEL FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,500.

Oct 15, 2014

VISIBILITY,STRUCTURE

1 complaint

SUNROOF SHATTERED WHILE DRIVING IN THE COUNTRY, NO OTHER CARS NEARBY, NOTHING OVERHEAD, NO APPARENT REASON, IT JUST BLEW UP THROWING GLASS EVERYWHERE. LUCKILY MY 5 AND 6 YEAR OLD WERE NOT IN THE BACKSEAT :) *TR

Sep 26, 2014

ELECTRICAL SYSTEM,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 85 MPH, THE ELECTRICAL BOARD BECAME INOPERABLE AND THE BRAKES SEIZED. ALL OF THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE ENGINE STALLED AND THE VEHICLE WAS TOWED. THE DEALER STATED THAT THE SAFETY PIN THAT WAS CONNECTED TO THE ELECTRICAL BOARD WAS NOT FULLY ENGAGED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

Aug 13, 2014

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WHEN DRIVING UP A STEEP, SNOWY HILL WITH STUDDED SNOW TIRES, THE ELECTRONIC STABILITY CONTROL FUNCTION IMPROPERLY REGULATED THE WHEEL CONTROL AND SPEED. I WAS UNABLE TO DRIVE UP THE HILL AS A RESULT OF MY TIRES CONTINUOUSLY LOCKING UP, DISABLING ANY FORWARD MOTION. WHEN THIS ESC CONTROL PREVENTED ME FROM DRIVING UP THE HILL, I WAS FORCED TO RETREAT FROM MY DESTINATION, DRIVING IN, WHAT I CONSIDERED TO BE, MORE HAZARDOUS CONDITIONS. SEVERAL VEHICLES WITH TWO-WHEEL DRIVE WERE ABLE TO SURMOUNT THIS HILL. THIS HAS HAPPENED SEVERAL TIMES OVER THE LIFE OF MY CAR. PLEASE NOTE, THIS REPORT IS FOR A 2013 JETTA TDI SEDAN, WHICH DOES NOT HAVE A ESC BUTTON FOR OPTIONAL ESC USE. ALL OTHER JETTA MODELS INCLUDE AN ESC BUTTON TO GIVE THE DRIVER AN OPTION TO DISABLE THE ESC CONTROLS DURING HAZARDOUS CONDITIONS. THIS IS NOT AN OPTION FOR THE 2013 JETTA TDI SEDAN. WHEN I QUERIED THE MANUFACTURER, THEY INFORMED ME THAT INSTALLING AN ESC OPTIONAL BUTTON WAS NOT ALLOWED IN THIS MAKE AND MODEL OF CAR. *TR

Jun 05, 2014

FUEL SYSTEM, DIESEL,ENGINE

1 complaint

I WAS DRIVING AS NORMAL WHEN THE GLOW PLUG LIGHT BEGAN FLASHING, ALONG WITH THE CHECK ENGINE LIGHT AND I LOST ALL POWER.THANKFULLY I WAS ON A RESIDENTIAL STREET, AND WAS ABLE TO SAFELY PULL OVER AND HAVE THE VEHICLE TOWED TO THE DEALER. DIAGNOSIS WAS COMPLETE FUEL SYSTEM FAILURE CAUSED BY HIGH PRESSURE FUEL PUMP DESTRUCTING ITSELF AND SENDING METAL SHARDS INTO THE SYSTEM. INITIALLY DEALER SUSPECTED CONTAMINATED DIESEL. UPON ANALYSIS OF FUEL DEALER CONFIRMED THAT ONLY DIESEL WAS PRESENT IN THE SYSTEM AND THE DAMAGE WAS CAUSED BY A FAULTY HIGH PRESSURE FUEL PUMP. AS A RESULT OF THIS ALL FUEL SYSTEM PARTS ARE HAVING TO BE REPLACED INCLUDING INJECTORS, HPFP, LIFT PUMP, FUEL LINES ETC ETC. VW IS COVERING REPAIRS UNDER WARRANTY AS THEY SHOULD, BUT CLEARLY THE ONGOING ISSUE OF HPFP FAILURES IN VW TDIS HAS NOT YET BEEN FULLY RESOLVED. *TR

Feb 04, 2014

FUEL SYSTEM, DIESEL,POWER TRAIN,ENGINE

1 complaint

I WAS DRIVING THE CAR APPROXIMATELY 40 MILES PER HOUR ON A STRAIGHT ROAD, WHEN ALL OF THE SUDDEN THE ENGINE LOST POWER AND I STARTED COASTING IN THE MIDDLE OF TRAFFIC. I WOULD PRESS THE GAS AND THE ENGINE WOULD REV, BUT NO POWER WOULD BE DELIVERED. IT WAS UNLIKE ANYTHING I'VE EXPERIENCED BEFORE WITH THE CAR. IT WAS LIKE I WAS IN A FALSE NEUTRAL, THE RPMS WOULD INCREASE BUT THE CAR WOULD NOT ACCELERATE WHEN I WAS PRESSING THE GAS PEDAL. SINCE THE CAR WOULD NOT REGAIN POWER, I WAS FORCED TO COAST TO A HALT IN TRAFFIC. WHEN I TRIED TO REMOVE MY KEY TO POWER DOWN THE CAR, IT WOULD NOT LET ME TAKE THE KEY OUT OF THE TRANSMISSION. IT WAS AS IF THE CAR THOUGHT THAT THE TRANSMISSION WAS NOT YET IN PARK EVEN THOUGH IT WAS. AFTER A FEW SECONDS I WAS ABLE TO REMOVE MY KEY, WHEN I TURNED THE CAR BACK ON, THE PROBLEM SEEMED TO GO AWAY. *TR

Dec 18, 2013

FUEL SYSTEM, OTHER,FUEL/PROPULSION SYSTEM

1 complaint

MY VEHICLE SUDDENLY LOST ACCELERATION AND SUBSEQUENTLY STALLED. FORTUNATELY, I WAS ABLE TO PULL BETWEEN SOME CONSTRUCTION CONES BEFORE IT LOST POWER COMPLETELY. UPON TOWING TO A DEALER, I WAS TOLD THE FUEL PUMP HAD FAILED. VW WARRANTY WILL COVER ALL DAMAGE, BUT IT IS CONSIDERABLE. ALL FUEL INJECTORS, PUMPS, LINES ETC WILL BE REPLACED. I SOON LEARNED FROM FRIENDS THAT THIS HAPPENED TO THEIR TDI MODEL VEHICLES AS WELL. ALL INFORMATION THAT I FIND DATES TO 2011, BUT YOU NEED TO KNOW THIS PROBLEM IS STILL OCCURRING. I AM VERY CAUTIOUS ABOUT WHERE I FILL UP AND STILL EXPERIENCED THIS FAILURE. IN SPITE OF BEING ASSURED BY THE VW MECHANIC THAT MY CAR WILL BE "PERFECT," I FEEL THAT I NEED TO REPORT THIS INCIDENT. *TT

Aug 28, 2013

FUEL SYSTEM, GASOLINE

1 complaint

APPROACHED TRAFFIC LIGHT (WHICH WAS RED). WHEN LIGHT CHANGED, ATTEMPTED TO MAKE A LEFT TURN. NO POWER FOR ABOUT 3 SECONDS, THEN ACCELERATED THROUGH THE LIGHT AND ALL WAS NORMAL. NOW HAVE ABOUT 1500 MILES ON THE CAR AND SIMILAR SITUATIONS HAVE OCCURRED. ESTIMATED THAT WE HAD ABOUT 15 REPEATS OF THIS PROBLEM. DEALER FOUND NO CODES AND COULD NOT REPEAT THE PROBLEM. DEALER SAID WE WOULD HAVE TO WAIT UNTIL A CODE WAS RECORDED BEFORE THEY COULD DO ANYTHING. PROBLEM OCCURRED TWICE WITH A COLD ENGINE AND THE REST OF THE TIME WHEN THE ENGINE WAS THOROUGHLY WARMED UP. FEEL THAT THIS IS A SAFETY PROBLEM AND SOMETHING MUST BE DONE. WE COULD MAKE A LEFT TURN INTO APPROACHING TRAFFIC AND BE STALLED IN THE MIDDLE OF THE INTERSECTION.. AM AFRAID TO HAVE MY WIFE DRIVE THE CAR. *TR

Jun 13, 2013

STRUCTURE,VISIBILITY/WIPER

1 complaint

A COUPLE OF WEEKS AFTER BUYING THIS NEW VEHICLE I NOTICED THAT HUNDREDS OF FOGGY LOOKING SPOTS WOULD APPEAR IN THE REAR WINDSHIELD AT CERTAIN TIMES OF THE DAY. WHEN THESE SPOTS APPEAR IT IS ALMOST IMPOSSIBLE TO SEE OUT OF THIS WINDSHIELD OR INTO IT . THIS USUALLY HAPPENS AROUND DAWN AND AROUND DUSK THOUGH IT HAS HAPPENED AT OTHER TIMES OF THE DAY ALSO. I HAVE PURSUED HAVING THIS PROBLEM RESOLVED BY CONTACTING THE DEALER SEVERAL TIMES ONLY TO BE TOLD IT IS BECAUSE OF THE WINDOW BEING POLARIZED AND THAT THE WINDOW IS UP TO MANUFACTURER SPECIFICATIONS. PRETTY MUCH THEY HAVE TOLD ME, TOO BAD THAT'S THE WAY IT IS. I HAVE EXPRESSED TO THE DEALER AND TO VOLKSWAGEN OF AMERICA THAT THIS IS A SAFETY ISSUE DUE TO THE FACT THAT YOU CAN NOT SEE OUT OF OR IN THROUGH THE WINDSHIELD WHEN THESE FOGGY SPOTS ARE THERE. AFTER MONTHS OF TRYING TO GET THEM TO AT LEAST ACKNOWLEDGE THERE IS A PROBLEM THEY FINALLY SENT AN EXECUTIVE DOWN TO LOOK AT THE PROBLEM. THEIR LAST TIME I HEARD FROM THEM, THEY SAID THEY WOULD TINT THE REAR WINDSHIELD SO THAT I WOULDN'T SEE THE PROBLEM. TO ME THIS DOES NOT MAKE ANY SENSE. IF YOU TRY TO COVER UP THE PROBLEM YOU DO NOT SOLVE THE PROBLEM. I FEEL THAT THEY ARE TRYING TO COVER UP A MANUFACTURING PROBLEM AND IGNORING SAFETY ISSUES. I DON'T KNOW WHO TO TALK TO OR WHERE TO GO FROM HERE WITH THIS PROBLEM. IT SEEMS AS THOUGH I AM GETTING NOWHERE WITH THEM. I AM READING ABOUT OTHERS WITH THE SAME PROBLEMS IN VW FORUMS ON THE INTERNET AND AM SURE THERE MUST BE OTHER COMPLAINTS ABOUT THIS PROBLEM AND AM WONDERING IF OTHERS HAVE SENT COMPLAINTS INTO THIS DEPARTMENT ALSO. ANY HELP WOULD BE APPRECIATED. *TR

Mar 22, 2013

2013 VOLKSWAGEN Jetta Problems & Complaints

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