2015 VOLKSWAGEN Jetta Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
191
Complaints Reported
Complaints by Component
UNKNOWN OR OTHER
24 complaints
SUNROOF SPONTANEOUSLY EXPLODED ON THE HIGHWAY. IT HAS BEEN A VERY HOT SUMMER AND I HAVE TO USE THE AIR CONDITIONING ON HIGH TO COOL MY CAR WITH ALL BLACK INTERIOR FOR MY INFANT SON (THE AIR VENT POSITIONING IN THIS CAR MAKES IT VERY HARD TO COOL THE BACKSEAT). I WAS DRIVING ON THE HIGHWAY WITH MY 8 WEEK OLD BABY IN THE BACKSEAT, AC ON HIGH, AND RADIO AT A LOW/NORMAL VOLUME. OUT OF NOWHERE I HEARD A LOUD EXPLOSION AND IT COMPLETED TERRIFIED ME AND MY BABY. I QUICKLY REALIZED THE SUNROOF HAD SHATTERED WITH GLASS FALLING THREW THE SUNSHADE GAPS AND I GOT OFF THE HIGHWAY IMMEDIATELY. THANK GOODNESS I DID NOT CRASH FROM THE SOUND OF THE EXPLOSION AND I HAD THE SHADE CLOSED OR ALL THE GLASS WOULD HAVE SHATTERED ON US BOTH!! I DID NOT SEE ANYTHING FLY AND HIT THE SUNROOF ON THE ROAD. WHEN I GOT OUT OF THE CAR THE GLASS LOOKED LIKE IT HAD EXPLODED UPWARD WITH NO SIGN OF ANYTHING HITTING IT FROM ABOVE AND NO DAMAGE TO THE SHADE OR EXTERIOR BODY OF THE CAR. MY EARS WERE RINGING AND THUMPING FOR A WHOLE DAY AFTERWARDS - I’M CERTAIN MY BABYS EARS WERE HURTING AS WELL BUT COULDN’T CONFIRM OF COURSE BECAUSE HE WAS 8 WEEKS OLD. I’M CERTAIN IT WAS AN ISSUE WITH THE MANUFACTURING OF THE GLASS OR THE INSTALLATION AND NOTHING HIT THE GLASS. I AM SO SURPRISED THIS HAS NOT BEEN RECALLED YET - SO UNSAFE FOR THE DRIVER, PASSENGERS I.E. MY INFANT, AND OTHER DRIVERS ON THE ROAD.
Jul 20, 2025
As I’m driving the car, the gear ship suddenly won’t go into gear to downshift and grind for a second so I stopped trying to change gears and I just close to the end of the exit. Finally able to get it back into gear drive down the road and the clutch is really loose and almost like it’s not connecting to anything. I’ve heard this has been a problem with the gearshift mechanism on other Volkswagens. And there have been recalls on that I don’t know why there’s no recall showing for my 2015 Volkswagen Jetta with this issue.
May 03, 2025
I was driving along the I-25 highway south. I was no where near any bridges and was in the right lane with a safe following distance from the car in front of me. Suddenly out of no where with no warning lights, and nothing that could have possibly been flung towards my car, my sunroof exploded. Thankfully the inside cover was closed, and I was not using the sunroof or the glass would have been blown into the car on me and my passenger. I pulled onto the shoulder and got out to look at it. It looked like it had been imploded from the inside, and there was no damage to the inside cover, giving me reason to believe the glass just exploded with no impact from anything else. There was also no thumping noise of another object when it happened. Luckily no other cars were involved and I was able to get off the highway safely. Still waiting to get my sunroof fixed.
Oct 31, 2024
Camshaft and Timing chain. Only 116,000 miles . Based on the conversation with the dealership this seems to be a common issue wit the 1.8ltr engines
Jul 16, 2024
Vehicle transmission went out. I had only had this vehicle for a couple months. So I purchased it in June of 2023
Jul 15, 2023
+ 19 more complaints for this component
ELECTRICAL SYSTEM
20 complaints
I hardly used this car and had it diagnosed and new battery but the car intermittently won’t start some times but there is no reason known
Feb 26, 2025
The contact owns a 2015 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle lost motive power and shutoff. The failure also occurred while driving on a busy highway. After the failure had occurred, the vehicle was restarted and operated normally. The vehicle was taken to the local dealer who diagnosed the engine misfire was caused by a faulty ignition coil and ignition lead. The ignition coil and lead were replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.
Jan 11, 2024
The contact owns a 2015 Volkswagen Jetta. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired due to parts being on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.
Sep 06, 2023
Since purchasing my used used 2015 VWA Jetta in 2019 I have had several issues I think are electrical. (1)The phone charger outlet has blown a few times and required them to reset it, (2) there have been 4 occasions in the last 6 months where my car wouldn't start, but upon being checked out by a VW repair shop it was not determined what caused this, the lights started coming on, but it would not fully start. (3) More recently my horn has randomly stopped working, on three occasions when I went to use it, nothing happened and when I park or later in the day it resumes working.
Sep 12, 2021
**SEE ATTACHED DOCUMENT**
Oct 09, 2020
+ 15 more complaints for this component
ENGINE
17 complaints
My Volkswagen vehicle (Jetta Model 2015, MOdel 4DJSA, VIN [XXX] ) had a first event on [XXX] where the car suddenly stop in the middle of [XXX]. The car was taken to Volkswagen at Inver Grove and the cause was related to failure in a piston. The car was fixed without cost as it was covered by the guarantee of the vehicle. Again, around [XXX], the car again suddenly stopped working and needed to be thawed to Volkswagen at Inver Grove, the diagnosis done was extreme misfires on all cylinders that cause the car to die while in operation. The root cause was due to excessive oil inside the cylinder. In this occasion, the repair would not be covered under the guarantee and thus the option provided was to replace the motor at an estimated cost of $11,000 USD which is above the cost of the vehicle. It is important to notice that the car was routinely checked and serviced by Volkswagen at Inver Grove during the time we have owned the vehicle. There were not diagnostic tools that we could have to address this issue, to our knowledge there is nothing we did to cause this catastrophic failure. This recurrent incident could be likely a manufacturing issue and thus it is not caused by the user. The damage of the cylinder was not isolated to just one, all four have the same issue. Our car is currently parked (we are paying storage insurance on it) and we cannot use it. Our ask is for Volkswagen to repair the vehicle at no cost to us as we were not at fault for this issue. We kindly ask you for your support on this matter. Respectfully. [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Oct 14, 2024
My car has been recalled twice for a camshaft which is making a ticking noise inside still. I reached out to dealership and they said they can only handle the situation once they get approval from NHTSA. Please help me out with this issue. Below are the recall codes 23R1 - Camshaft 24DR - ECM Thankyou.
Aug 08, 2024
The contact owns a 2015 Volkswagen Jetta. The contact stated that while driving at various speeds, there was a humming and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 77,000.
Mar 16, 2023
The timing belt chain is faulty on the car. There was a recall on models a year before mine and Im having the same problems with mine. My car is inoperable and very unsafe. Driving on hills and in the snow was dangerous because of the jerkiness and lack of speed in the car. It put me in danger on the highway and generally driving. The timing chain is a problem that needs fixed on these models.
Feb 24, 2022
Operating vehicle at highway speed engine stopped suddenly and vehicle lost all power. Engine timing belt failed at 103XXX miles. Vehicle was difficult to bring to stop and steer to side of road. Timing belt interval listed at 130k this is a TDI Dieselgate car. New regen cycle causes car to operate more cycles and at higher temperatures potentially causing premature timing belt failure.
Sep 07, 2021
+ 12 more complaints for this component
POWER TRAIN
14 complaints
With no warning, the transmission/mechatronics unit in this 2015 Jetta Hybrid, reported an error code. This "error" results in the car not being able to enter the Hybrid (electric motor) mode when asked for by driver. Also, the car no longer goes into Stop/Start mode when stopped (engine cycles on and off). Car thus failed state inspection due to error code. Dealer tested and found code "P0841". Dealer reported failure in power train, needing a full replacement at over $7,000 cost. Review with VIN shows not within a Recall which was offered for this model. Yet failure seems to be same as that which led to Recall on same models. Dealer cannot verify the actual fault w/out a full tear down, which they don't want to do. Thus, they suggest a full replacement of transmission and control module (mechatronics). I feel the car should be repaired by manufacturer.
Jul 26, 2023
The transmission of the 2015 VW Jetta Hybrid failed at about 81,000 miles. The transmission began to behave erradically while it was idling, with the engine coming on and off every 5 seconds. The check engine light and EPC lights illuminated. I was able to get the vehicle to an auto parts store to check the codes. The codes that came back indicated that there was transmission related issues. Unfortunately the vehicle did not start again when I was ready to leave the auto part store and I had to tow it to the dealership. The local dealership indicated that there was metal fines in the transmisison fluid. Their workflow indicated that the transmission was shot. Please note that VW replaced the mechatronic unit of this transmission in 2019 at nearly 43.000 miles and there's a recall on transmissions for this vehicle's model. However, the VIN of my vehichle was not included in the recall. We were grateful that the transmission begin to fail while we were in a large city, as we had traveled 8 hours already the day the transmission failed.
Jul 10, 2023
The engine light on my 2015 VW Jetta Hybrid was enabled and my car stuttered and stopped while idling at stop lights, and in some cases projected my car forward slightly while pressing the brake. I brought my vehicle for diagnosis and was told that the cause was failure from the mechatronics unit and that my car should essentially be scrapped since they cannot locate a replacement part. I understand that this is a significant safety issue as the engine can simply stop working at any time. I have learned that my VIN was included in the NHTSA recall 19V-866 for the "Interim repair" portion of the recall, but it was NOT included in the "Part 573" final remedy portion of the recall, which included a corrective action to "install a mechatronic unit repair kit". As my VIN number was somehow removed from the second step of this recall, it has now posed a significant safety issue. I have read a similar complaint on this site that was posted in February of this year for this same issue and car model. I completely concur with that consumer that more investigation on this recall needs to be done to allow for additional VINs to be included in this recall. I believe my vehicle should have been included in the repair portion of this recall - which may have been an error on the part of VW.
May 24, 2023
2015 Volkswagen Jetta Hybrid SEL Premium with less than 60,000 miles has multiple error codes for transmission and VW dealership/service shop advised only solution is to replace the transmission. Apparently my VIN is not included in NHTSA recall 19V866000 (certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission) but based on the current situation I believe it should have been. It is my understanding that this situation presents a major safety issue. I bought this vehicle certified pre-owned from a VW dealership and have put just over 10k miles on it in the three (3) years I have owned it. Without the excessive cost of replacing the transmission, which was damaged through no fault of my own, the car is worth "maybe $100 for scrap" per the dealership/service shop. This appears to be a fairly prevalent issue and I implore you to investigate further. I am confident additional VINs should be included in the recall, perhaps with transmissions built by subcontractors other than the one at issue in recall 19V866000, but still (clearly) not properly constructed.
Mar 02, 2023
2015 Volkswagen Jetta Hybrid, 73,000 miles mechatronic transmission failure. Vehicle repeatedly experiences loss of power/stalling and low and highway speeds. Losing power at any speed, specially highway speeds is a SAFETY issue. VW service shop has diagnosed issue as mechatronic transmission failure, hairline cracks, loss of fluid and gear damage sustained in transmission. VW service acknowledged the transmission damage is the same as ongoing recall. Transmission will need to be replaced. VW service shop advised vehicle VIN is not covered under current NHTSA Campaign Number: 19V866000 (Power Train). VW service advised VW will have to include this vehicle/issue under a recall for them to fix it without cost to me. Safety issues, symptoms, and diagnosis is succinct to that documented in 19V866000. VW customer service was contacted and advised that due to the vehicle VIN not included in current NHTSA campaign, it is not covered. VW is dodging responsibility in fixing this prevalent safety failure in Jetta Hybrids which makes the vehicle a safety hazard and worthless when considering the $10,000 repair estimate. They must me held accountable!!
Oct 13, 2022
+ 9 more complaints for this component
SUSPENSION
10 complaints
The contact owns a 2015 Volkswagen Jetta. The contact stated that his son mentioned to him that an abnormal squeaking noise was coming from the vehicle. There was no warning light illuminated. Upon inspection, the contact noticed that a rubber piece was sitting underneath the rear driver’s side tire. Upon further inspection, he noticed that the wheel well was sitting on top of the rear driver’s side tire. The contact attempted to reach the dealer but instead left a voicemail. The manufacturer was notified of the failure and informed him that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The failure mileage was 86,066.
Feb 21, 2023
My 2015 Jetta SE was making noises in the left front end. I was driving when something fell off my vehicle. I was able to stop and pick up the item that fell off. It was part of a coil spring that was from the left front side of my car. The VW dealer replaced the left front coil spring. That was 6 months ago. Recently, I heard a loud bang from under my car and a couple of days later a piece of coil spring came off of my car again, this time from the rear. I will be bringing in my car on 12/28/2022 to get this coil spring replaced.
Dec 21, 2022
The contact owns a 2015 Volkswagen Jetta. The contact took the vehicle to the local dealer for maintenance service and was informed that three of the coil springs needed to be replaced. The vehicle was repaired. The contact stated that 8 months later, the vehicle was taken back to dealer to be serviced for the tires and he was notified that the 4th coil spring was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 43,000.
Aug 04, 2022
Since we've owned it (bought new), every coil spring has broken. The last one is being repaired today at the VW dealership. The car has about 77k miles. I have never had any springs break on any other car, and one had 120k miles on it. This is obviously a car defect and the part has been recalled for the golf and several other vehicles. This is also a safety hazard; what could happen if one breaks while going 70mph down a busy highway? I believe the first one broke maybe 4 years ago.
Apr 01, 2022
Rear suspension springs needed to be replaced. Both were snapped in two pieces, one happened to be broken but held together (stacked top to bottom) as two separate pieces. Nothing occurred to the car to cause this. Car has approximately 90,000 miles.
Jul 23, 2021
+ 5 more complaints for this component
AIR BAGS
9 complaints
A warning lamp came on that I didn’t know what it was for. It came on yesterday along with a tire warning lamp. The steering wheel buttons won’t work. I had it inspected by a local service center and it was confirmed to be the clock spring. I was informed it may fall under an active recall. It is a safety issue due to the airbag not being able to deploy if need be.
Dec 11, 2025
The contact owns a 2015 Volkswagen Jetta. The contact stated that while operating the vehicle, the front passenger’s seat air bag warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the passenger’s side occupant sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V627000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 90,000.
May 27, 2025
Horn occasionally stops working. Buttons on steering wheel won't work not allowing access to computer.
Aug 07, 2022
CAR WAS TRAVELING APPROXIMATELY 30MPH ON A SUBURBAN STREET AND WAS BROAD SIDED ON THE DRIVERS SIDE. THE IMPACT AREA WAS DRIVERS FRONT TIRE AND THE A POST. CAR WAS DECLARED TOTAL BY INSURANCE COMPANY. CONCERN IS, THE DRIVERS DOOR AIR BAG DID NOT DEPLOY. THIS IMPACT WAS STRONG ENOUGH TO RIP THE A POST IN THE MIDDLE AND BUCKLE IT INWARD. THE IMPACT WAS BEFORE THE DOOR WHICH SHOULD OF TRIGGERED THE AIRBAG. THE CAR THAT HIT MINE RIPPED THE OUTER SHELL FROM THE DOOR AND PUNCTURE A LARGE HOLE IN THE LOWER FRONT CORNER. THE ARM TO PROTECT THE DRIVER THAT IS LOCATED IN THE DOOR WAS ALSO SEVERELY DAMAGED. I HAD A BODY SHOP TECHNICIAN LOOK AT THE AIR BAG SENSOR WHICH CAN BE SEEN IN THE DOOR AND THERE IS DAMAGE ALL AROUND THE SENSOR. WHY WOULDN'T THE AIR BAG GO OFF WITH SUCH A HARD IMPACT SO CLOSE TO THE DRIVER IN A SMALL COMPACT CAR?? *TR
Jun 04, 2020
2015 VOLKSWAGEN JETTA. CONSTITUENT WRITES REQUESTING FOR AIRBAG ON-OFF SWITCH. *LD *JS
Nov 25, 2019
+ 4 more complaints for this component
SERVICE BRAKES
9 complaints
Bottom line: brakes failed to stop car on decline slope. Situation: driver depressed brake and hit start button. With brakes still depressed the driver put the car into gear. However, the gear jolted and the car began rolling forward. Driver attempted to press the brakes without any response. The car rolled to a stop without any control over braking or accelerating. Once stopped the driver put the car back into park and pressed the start button. The car then ignited and started. After starting, pressure came back into the brake pedal and the engine revved when the accelerator was pressed. No issues were detected after the car started. Available for inspection upon request. Safety: the safety of the driver and surrounding persons was endangered due to the vehicle’s inability to stop when the brakes are depressed. Reproduction: the problem has not been reproduced by a dealer, however a second Reddit user describes a similar situation happening in their Jetta. Inspection: part has not been inspected since the incident but was regularly checked before. Warning: no warning lights were on before the event occurred. Car seemed to operate normally.
Jul 28, 2025
Emergency/parking brake button broke and fell off, rendering the brake inoperative.
Jun 19, 2021
I HAVE OWNED THIS USED VEHICLE FOR 3 MONTHS. WHEN ATTEMPTING TO APPLY THE BRAKE AT LOW SPEED (10-15MPH) THE BRAKE PEDAL STUCK IN PLACE AND WOULD NOT GO DOWN. THIS BRAKE FAILURE RESULTED IN AN ACCIDENT. DURING SAID ACCIDENT, AT LOW IMPACT, THE AIRBAG WAS TRIGGERED TO DEPLOY. THIS LEADS ME TO BELIEVE THE AIRBAG OR SENSOR IS DEFECTIVE, AS I HAVE BEEN IN A MUCH MORE SERIOUS ACCIDENT WITH AN OLDER JETTA THAT DID NOT RESULT IN AIRBAG DEPLOYMENT. I AM AT RISK OF HAVING MY VEHICLE TOTALED OUT BECAUSE OF THESE ISSUES WHEN IT NORMALLY WOULD BE REPAIRABLE.
Oct 21, 2020
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING UNKNOWN SPEEDS, THE BRAKE PEDAL WAS DEPRESSED; HOWEVER, THE BRAKE PEDAL WAS STIFF AND TRAVELED TO THE FLOORBOARD OF THE VEHICLE WITHOUT WARNING. ADDITIONALLY, THE BRAKES MADE AN ABNORMAL CRUNCHING NOISE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF PUYALLUP, 820 RIVER ROAD PUYALLUP, WA 98371) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BRAKE REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 55.
Apr 09, 2018
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Oct 25, 2016
+ 4 more complaints for this component
FUEL/PROPULSION SYSTEM
5 complaints
Car cut off twice while driving and could not be restarted for 14 - 25 minutes. This happened while driving. I took it to both an independent mechanic and a vw dealer, bit they were unable to diagnose the issue. Also, after being driven, intermittently the car will not start for 15 - 25 min. Other drivers are also having this issue. See: https://www.volkswagenownersclub.com/threads/intermittent-starting-problem-with-my-2015-jetta.130674/ and https://www.reddit.com/r/MechanicAdvice/comments/lsobwe/2015_vw_jetta_2slo_20_cranks_but_doesnt_start_for/
Nov 14, 2022
CAR IS RANDOMLY BUCKING AND OR HESITATING. MANY TIMES IN THE MIDDLE OF A BUSY INTERSECTION, AND KILLS THE ENGINE. I'M GOING TO GET KILLED IF THIS CONTINUES TO HAPPEN. ITS BEEN DOING THIS FOR MONTHS.
Mar 16, 2021
TL* THE CONTACT OWNED A 2015 VOLKSWAGEN JETTA. THE CONTACT SMELLED FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED THE DRIVER EXPERIENCED HEAD ACHES AND WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE OCCUPANTS HAD EXPERIENCED HEAD ACHES DUE TO THE FUEL ODOR. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COMFORTABLE VOLKSWAGEN (2035 WEST AIRPORT FREEWAY, IRVING TX) AND MANUFACTURER WERE NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 85,000.
Feb 11, 2020
I STARTED TO SMELL OF GASOLINE IN MY CAR WHILE DRIVING IT. CALLED VW GROUP OF AMERICA COSTUMER SERVICE NUMBER WHO SUGGESTED I TAKE THE CAR TO A DEALER FOR INSPECTION. AFTER INSPECTING THE CAR FOR TWO (2) DAYS, THE DEALER, SOUTH MOTORS VW, VERBALLY REPORTED THE PROBLEM CAUSE WAS A FUEL LEAK AT THE INJECTION SYSTEM: FUEL RAIL. JUST AS DESCRIBED IN THE 15V028000 RECALL. VW GROUP OF AMERICA HAS DECLINED MY REQUEST TO ACCEPT THIS FAILURE AS PART OF THE REFERENCE RECALL UNDER THE ALLEGATION THAT THE VEHICLE IDENTIFICATION NUMBER (VIN) IS NOT PART OF THE RECALL AND THE VEHICLE HAS MORE THAN 36,000 MILES. (ACTUAL MILEAGE: 47,500). I UNDERSTAND THE RECALL IS VIN SELECTIVE, BUT IT'S NOT OUT OF COINCIDENCE THAT MY CAR WAS ASSEMBLED IN PUEBLA, MEXICO; THE MANUFACTURING YEAR FALLS IN THE RECALL CATEGORY AND THAT THE SUPPLIER OF THE DEFECTIVE PART IS BENTELER DE MEXICO IN PUEBLA, MEXICO.
Nov 28, 2017
THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR
Dec 22, 2016
STEERING
4 complaints
Volkswagen Jetta 2015-- 45K--defective Power steering Pump---
Sep 09, 2021
I CANNOT REMOVE THE KEY FROM THE STEERING WHEEL CYLINDER LOCK ONCE THE CAR IS STARTED. IT TAKES AN EXTENDED PERIOD OF TIMES AND JUST PLAIN LUCK FOR THE LOCK TO RETURN TO THE OFF POINT AND THE KEY TO BE REMOVED
Oct 23, 2019
IGNITION WILL NOT TURN OFF CAR STAYS STARTED
Jun 20, 2019
IT'S VERY DIFFICULT TO REMOVE AND ENGAGE THE IGNITION CYLINDER ON MY 2015 VW TREADING. IT TAKES SEVERAL SECONDS TO REMOVE OR ENGAGE THE CYLINDER. VW CANADA BRAMGATE SERVICE LOCATION INDICATED THAT THEY CAN DIAGNOSE THE CYLINDER FOR A FEE, BUT WOULD NOT TELL ME WHETHER THIS SAFETY ISSUE WAS COVERED UNDER WARRANTY UNTIL AFTER THE DIAGNOSTIC.
May 17, 2018
ENGINE,FUEL/PROPULSION SYSTEM
4 complaints
CHECK ENGINE LIGHT AND ADBLUE LIGHT CAME ON FOUND DEF FLUID ALL OVER ENGINE COVER AND DRY DEF FLUID ON DEF FLUID INJECTOR. INJECTOR LEAKING.
Sep 30, 2019
CAR WON'T PULL. IT START OFF GOOD. THEN IT LOSES PRESSURE AND DROPS TO 30 MILES AN HOUR.
Apr 30, 2019
​ON JUNE 10, 2017, I HAD PURCHASED A BRAND-NEW CAR AT PRIME VOLKSWAGEN SACO, MAINE WITH FULL WARRANTY ON IT. SEPTEMBER 15, 2017, I WAS WITH MY KIDS HEADING DOWN TO CONNECTICUT. IN ROUTE ON MASSACHUSETTS 495 SOUTH AT ONE POINT WHEN I PRESSED THE GAS PEDAL TO ADD MORE POWER TO THE CAR TO SPEED UP THE CAR STARTED TO SHAKE. I RELEASED THE GAS PEDAL NO SHAKING OCCURRED. I THEN AGAIN TRIED ADDING GAS AND IT STARTED SHAKING. I THEN ALSO NOTICED MY ENGINE LIGHT HAD TURNED ON. I WAS WORRIED SO I DECIDED TO SLOW DOWN AND PULL OVER INTO THE EMERGENCY LANE TO SEE WHAT WAS GOING ON WITH THE CAR. IN THE PROCESS OF SLOWING DOWN AND PULLING OVER TO THE EMERGENCY LANE, YOU COULD HEAR A BANGING SOUND TO ME IT SEEMED TO BE COMING FROM THE ENGINE. I CALLED MY ROAD SIDE ASSISTANCE FOR THEM TO COME CHECK OUT AND CHECK MY CAR AND THEY SAID THEY DON'T DO THAT KIND OF ROAD SIDE ASSISTANCE FOR ENGINES THAT THE VEHICLE MUST BE BROUGHT BACK TO A VOLKSWAGEN DEALERSHIP. SO, THAT NIGHT MY VEHICLE WAS TOWED BACK TO PRIME VOLKSWAGEN SACO, MAINE WHERE IT WAS ORIGINALLY PURCHASED. THREE DAYS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT AT PRIME VOLKSWAGEN AND THEY SAID THE FUEL IN MY TANK WAS NOT PURE DIESEL FUEL, THAT IT WAS CONTAMINATED. THEY TRIED TO TELL ME I FILLED THE CAR WITH GAS INSTEAD OF DIESEL FUEL. I HAD BROUGHT THEM THE RECEIPT WHEN I LAST FILLED MY TANK. IT WAS THE MORNING OF MY TRIP HEADING DOWN TO CONNECTICUT. I HAD FILLED MY CAR FROM AN EMPTY TANK TO A FULL TANK AT BIG APPLE ON WASHINGTON AVENUE RIGHT AT THE BOTTOM OF MUNJOY HILL. ON THAT RECEIPT, IT STATES I USED FUEL PUMP NUMBER THREE WHICH IS A DIESEL FUEL PUMP. IT ALSO SHOWS HOW MANY GALLONS WERE FUELED AND THE PRICE. AFTER I SHOWED THAT RECEIPT TO THE SERVICE DEPARTMENT OF THE DEALERSHIP THEY THEN TRIED TO BLAME THE BIG APPLE GAS STATION SAYING THAT THEIR FUEL PUMPS ARE CONTAMINATED.
Oct 03, 2017
ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.
Jan 11, 2016
SEATS
4 complaints
MY DRIVERS SEAT TOP PORTION IS STUCK IN AN ODD POSITION . IT WON'T GO BACK OR MOVE AT ALL. IT JUST QUIT MOVING. STATIONARY I THINK .
Jun 11, 2019
DRIVERS SEAT LOOSELY RECLINED WITH MINIMAL EFFORT & BECAME LOCKED IN POSITION
Jul 17, 2017
DRIVING WITH WINDOWS DOWN ON MILD SPRING DAY, NO ONE IN PASSENGER SEAT, JUST A WALLET, KINDLE AND A PAPER FORM. SEAT WARMERS WERE NOT ON, PASSENGER SEAT STARTED TO SMOKE AND LITTLE PRONG HEADS POKED UP, TINY, SLIGHT BURN ON HOLES IN LEATHER SEAT. FREAKED OUT, CALLED DEALER, TOOK CAR IN, THEY TOOK PICS, AGREED THAT THERE WAS VISIBLE DAMAGE TO SEAT, KEPT THE CAR FOR A FEW HOURS. LATER CALLED AND SAID THAT "THERE WAS NOTHING TO FIX", NO RESOLUTION.
May 11, 2017
SEAT BACKS ON BOTH FRONT SEATS MAKE A TIN-CAN-LIKE CLUNKING SOUND WHEN YOU PUSH ON THEM THEM LEAST BIT AND SOMETHING INSIDE THE SEAT CAN BE FELT SHIFTING AS THE SOUND IS BEING MADE. IT DOESN'T MATTER IF THE CAR IS MOVING OR NOT, IT ALWAYS DOES IT. OUR LOCAL DEALER CHECKED OTHER JETTA'S ON THEIR LOT AND THEY ALL DO IT SO THEY WON'T FIX IT AS THEY CONSIDER IT "NORMAL OPERATION".
Feb 03, 2016
VEHICLE SPEED CONTROL
3 complaints
WHILE CRUISE CONTROL IS ON AND CONTROLLING THE VEHICLE SPEED, THE SPEED SETTING WILL SOMETIMES (I.E. UNPREDICTABLY AND INTERMITTENTLY) INCREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT WHEN COMMANDED TO DECREASE THE SPEED TO THE CLOSEST 5 MPH INCREMENT. I HAVE BEEN ABLE TO REPRODUCE THIS ERROR DOZENS TO HUNDREDS OF TIMES BUT I CANNOT DISCERN A NOTABLE PATTERN AND THE BEHAVIOR SEEMS UNPREDICTABLE. THIS IS NOT A NEW ISSUE BUT HAS EXISTED SINCE I PURCHASED THE VEHICLE NEW IN 2014. EXAMPLE: I AM DRIVING AND SET THE CRUISE CONTROL TO "ON" TO CONTROL THE VEHICLE SPEED AT 63 MPH. I PRESS THE BUTTON THAT IS SUPPOSED TO DECREASE THE SPEED TO THE NEXT LOWEST MULTIPLE OF 5 (60 MPH) BUT IT WILL INSTEAD INCREASE THE SPEED TO 65 MPH. THE 60 TO 65 MPH RANGE IS SIMPLY AN EXAMPLE AND THE ISSUE EXISTS AT ALL SPEEDS, AS FAR AS I CAN TELL.
Oct 05, 2020
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CANISTER FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.
Jan 11, 2016
CRUISE CONTROL ERRORS OUT WHEN THE ON OR SET BUTTONS ARE PRESSED. DASH DISPLAYS "ERR". ONCE THIS TAKES PLACE THE ONLY SOLUTION IS TO TOTALLY STOP, REMOVE THE KEY AND RESTART THE VEHICLE. THIS MORNING WAS THE FOURTH TIME THIS WEEK. VEHICLE IS NOW THREE WEEKS OLD AND HAS <250 MILES TOTAL. IT HAS HAPPENED AT SPEEDS OF 35, 45, 55 AND 65 (MY NORMAL COMMUTE ROUTE). WHILE SEARCHING THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND HAS BEEN KNOWN FOR MONTHS IF NOT YEARS. WHY ARE THEY STILL PLACING THE DEFECTIVE SYSTEMS ON THE ROAD?
Sep 16, 2015
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
2 complaints
abs light on no communication with abs module cause speedometer not fonctionning abs light on epc light on
Sep 28, 2025
The small PLASTIC button to engage the emergency hand brake, popped off. When inspecting it, the internal plastic is broken, unable to re-attach. Unable to engage emergency break without it. This is for a manual transmission.
Aug 24, 2023
VISIBILITY
2 complaints
The contact owns a 2015 Volkswagen Jetta. The contact stated upon activating the defroster, the defroster only engaged while the switch was turned to maximum, and there was an abnormal grinding sound coming from underneath the dashboard. The dealer and the manufacturer were notified of the failure and informed the contact that it was a common failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,000.
Jun 06, 2025
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE SUN ROOF GLASS EXPLODED. THE SUN ROOF INSIDE COVER WAS CLOSED; THEREFORE, ONLY A SMALL AMOUNT OF THE FRACTURED GLASS PENETRATED THE VEHICLE. THE CONTACT DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
May 06, 2015
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
I’ve been experiencing intermittent start failures with my 2015 Volkswagen Jetta. The issue typically occurs after driving short distances, turning off the engine, and attempting to restart the vehicle within 15–45 minutes. The dashboard lights stay on, but the engine fails to crank. After extended wait times (1–3 hours or more), it will sometimes start again. A diagnostic scanner showed DTC IM 00, indicating an immobilizer system malfunction, meaning the car isn’t recognizing the key properly. I’ve tested both keys and various conditions (locked/unlocked, sun/shade, full/low gas tank), and the issue continues to be unpredictable. When the car was towed to the dealership, they were unable to replicate the problem since it started by the time they checked it, and they were unwilling to investigate the immobilizer issue without charging me for a wide range of unrelated tests. This is becoming a safety issue, especially if the vehicle stalls or won’t restart in isolated areas or during hot conditions. It is not acceptable for a known electronic security feature to randomly disable the vehicle from functioning.
Apr 08, 2025
I PURCHASED THIS VEHICLE LESS THAN ONE MONTH AGO AND AM CONCERNED ABOUT THE LISTED RECALLS. MY VEHICLE FALLS WITHIN THE SPECIFICATIONS AS LISTED ON THE RECALLS, HOWEVER, MY VEHICLE RETURNS A SEARCH OF NO OPEN RECALLS. MY BIGGEST CONCERN IS THE FUEL SYSTEM RECALL. ON FOUR SEPARATE OCCASIONS, SINCE I HAVE OWNED THE VEHICLE, I HAVE SMELLED GASOLINE BOTH WHILE AT AN IDLE AND JUST AFTER TURNING OFF THE IGNITION. YOUR ASSISTANCE WITH THIS MATTER IS APPRECIATED.
Jul 21, 2015
ENGINE AND ENGINE COOLING
2 complaints
The contact's wife owns a 2015 Volkswagen Jetta. The contact stated while driving approximately 60 MPH, the vehicle made an abnormal popping sound. The contact veered to the side of the road and opened the hood. The contact stated that he noticed that coolant had leaked onto the engine, and the coolant reservoir was empty. The vehicle was towed to the residence. The contact who is an independent mechanic, replaced the heater core hoses and added coolant to the vehicle; however, the failure recurred after 2,500 miles. The dealer was notified of the failure and informed the contact that the vehicle could be diagnosed, and a warranty claim could not be initiated because the check engine warning light was not illuminated. The low coolant pressure warning light was illuminated. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,860.
Jul 19, 2023
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AS THE VEHICLE FAILED TO START. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND IT WAS DIAGNOSED THAT THE EVAPORATIVE EMISSION CONTROL SYSTEM WAS LEAKING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Jun 26, 2018
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
2 complaints
2015 Volkswagen Jetta active grille shutter. A shutter system on the front end of the vehicle on the lower half of the radiator that allows air flow during different temperatures. The shutter assembly along with the electrical motor seems to go bad after a set amount of time. Giving off a Check Engine Code P05A0 as the shutters freeze open. Volkswagen dealerships have quoted $700-900 to replace the assembly as the only fix with vehicles being out of warranty. A quick search online has determined that this is a known problem for all these vehicles, Volkswagen are aware as they released a newer engine for the assembly. Also the check engine code can not be cleared until the assembly is fixed or replaced, thus not allowing vehicles to pass annual registration or smog check here in California.
Aug 03, 2022
THE VEHICLE HAD BEEN STATIONARY FOR ABOUT 6 HOURS THEN CAUGHT ON FIRE FROM THE ENGINE THROUGHOUT THE WHOLE VEHICLE. THE FIRE DEPARTMENT CAME AND OUT THE VEHICLE FIRE OUT BUT THE WHOLE FROM END OF THE VEHICLE TO THE INSIDE AND BACKSEAT WAS AFFECT BY THE FIRE.
Feb 20, 2020
ELECTRICAL SYSTEM,ENGINE
2 complaints
ENGINE LIGHT IS ON 2015 JETTA 1.8 TURBO. ECU 1 STATES CODE P05A0 ACTIVE GRILLE AIR SHUTTER "A" STUCK ON. VOLKSWAGON WANTS TO CHARGE ME $900 TO CORRECT THIS SENSOR PROBLEM. VEHICLE HAS 32,000 MILES & WAS STATIONARY WHEN LIGHT CAME ON. THIS IS A DEFECT IN THE SENSOR SYSTEM. SHOULD VW HAVE TO PAY? WHY ARE CONSUMERS PAYING?
Feb 07, 2021
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHUT OFF AND THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. SPIRIT AUTO CENTER OF RENTON (330 SUNSET BLVD N, RENTON, WA 98057, (425) 226-6113) DIAGNOSED THE VEHICLE, BUT DID NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
May 08, 2019
AIR BAGS,SEATS
2 complaints
AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.
Oct 22, 2020
MY VEHICLE IS DISPLAYING THE EXACT DEFECT DESCRIBED IN NHTSA RECALL NUMBER 15V627000 FOR VOLKSWAGEN'S 2015 JETTA. MY VEHICLE WAS MANUFACTURED IN NOVEMBER OF 2014, WHICH FALLS WITHIN THE RECALL TIME FRAME. HOWEVER, THE MANUFACTURE REFUSES TO MAKE REPAIRS BECAUSE THEY HAVE NOT INCLUDED MY CAR'S VIN NUMBER IN THE NHTSA RECALL. THIS ISSUE CAN BE OBSERVED WHEN THE VEHICLE IS IN MOTION, AND WHEN IT IS STATIONARY. IT HAS OCCURRED IN SITUATIONS WHERE THE VEHICLE IS ON A CITY STREET AND ON A HIGHWAY AS WELL AS TURNING. I DON'T KNOW WHAT ELSE TO DO AT THIS POINT, I JUST WANT MY VEHICLE TO BE SAFE. THANK YOU.
Sep 07, 2018
SEAT BELTS
2 complaints
SEAT BELT BUCKLE WILL NOT ENGAGE TO LOCK INTO PLACE MULTIPLE TIMES INTO THE BUCKLE ITSELF. IT CAN TAKE AS MANY AS A DOZEN TO TWO DOZEN TIMES TO LOCK. FEW TIMES WHEN IT LOCKS IT DISENGAGES WHEN PRESSURE IS APPLIED BY CHEST OR WAIST DURING DRIVING CONDITIONS.THIS IS THE DRIVER SIDE ONLY AS OF NOW.
Dec 03, 2019
SEAT BELT BUCKLE NOT LATCHING NOTICED DIFFICULTY GETTING BELT TO LATCH TO BUCKLE THEN NOT AT ALL RESEARCH ON YOU TUBE AND INTERNET AND FOUND THIS IS A COMMON FAILURE SEEMS LIKE OLDER GENERATION CARS SEAT BELT ASSEMBLIES LAST A LIFE TIME THIS IS A MAJOR SAFETY FAILURE
Jul 10, 2018
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO GOSSETT VOLKSWAGEN GERMANTOWN (7420 WINCHESTER RD, MEMPHIS, TN 38125, (901) 405-4909) WHERE THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED FOR THE KEY REMOTE. THE FAILURE CONTINUED TO OCCUR AFTER THE BATTERY WAS REPLACED. THE DEALER STATED THAT THE VEHICLE'S BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, THE VEHICLE WAS ABLE TO START AND OPERATE PROPERLY. DAYS LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WOULD ONLY OPERATE WHEN THE CONTACT DROVE IN THE EMERGENCY START FEATURE MODE, AND THE "NO KEY" WARNING INDICATOR WOULD FLASH. THE CONTACT WAS ABLE TO RESUME NORMAL DRIVING; HOWEVER, EVERY TIME SHE TOUCHED A FEATURE ON THE STEERING WHEEL, A PINGING NOISE WOULD SOUND AND THE SPEEDOMETER WOULD FLASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Oct 25, 2019
I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.
Dec 19, 2015
STEERING,ELECTRICAL SYSTEM
2 complaints
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED NHTSA FOR MORE INFORMATION AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 25, 2019
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN IN THE VEHICLE WOULD NOT SOUND. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT EXPERIENCED THE SAME FAILURE WITH PREVIOUSLY OWNED VOLKSWAGEN JETTAS. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Dec 26, 2017
EXTERIOR LIGHTING
2 complaints
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHEN THE HIGH BEAM HEADLIGHTS WERE ACTIVATED, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Jan 18, 2019
WHEN DRIVING MY BRAND NEW 2015 JETTA TDI SEL AT NIGHT FOR THE FIRST TIME, 5 DAYS AGO, I WAS UNABLE TO SEE THE ROAD ALMOST AT ALL (EVEN AT BARE MINIMUM) WHEN I ENGAGED MY HIGH BEAMS. UPON CLOSER INSPECTION AND MULTIPLE TRIES I DISCOVERED MY LOW BEAMS WOULD TURN OFF EVERY TIME I ENGAGED MY HIGH BEAMS WHILE DRIVING AT NIGHT. I ALMOST HIT WILDLIFE ON THE ROAD AND SWERVED TO MISS IT. NO CRASH OR INJURY OCCURRED THIS TIME AND WAS LUCKY. AT THIS TIME I AM UNABLE TO USE THIS CAR UNLESS IT IS AT FULL DAYLIGHT. THIS IS AN EXTREME HAZARD THAT NEEDS TO BE CORRECTED. I'VE BEEN DRIVING FOR OVER 25 YEARS AND HAVE AN EXCELLENT DRIVING RECORD. PLEASE CORRECT THIS SO I CAN USE MY BRAND NEW JETTA WITHOUT REGRET AND SAFETY HAZARD.
May 26, 2015
WHEELS
2 complaints
HAD TO REPLACE WHEEL SPEED SENSOR PART WHT-003-858 ON A 2015 VW JETTA AT 17,415, MY CONCERN IS THAT I HAVE ANOTHER 2015 JETTA AND HAD TO REPLACE 3 OTHER WHEEL SPEED SENSOR ALL UNDER 15,000 MILES.
Apr 02, 2018
REPLACED 3 WHEEL SPEED SENSORS ON THIS CAR ALL UNDER 16,000 MILES ON THE CAR PART WHT-003-856 SENSOR. I HAVE 2 -2015 JETTA AND BOTH NEEDING WHEEL SPEED SENSOR REPLACED. 3RD ONE REPLACED TODAY APRIL 2ND, 2018
Apr 02, 2018
SERVICE BRAKES,ENGINE
2 complaints
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.
Sep 12, 2016
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC) AND THE DEALER WAS UNABLE TO PROVIDE THE PART FOR THE RECALL REPAIR IN A REASONABLE AMOUNT OF TIME FRAME. THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Feb 01, 2016
TIRES,WHEELS
2 complaints
BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR
Sep 02, 2016
TWO FLATS IN 1 WEEK WITH CONTINENTAL CONTI PRO CONTACT TIRES BOTH WITH SIDEWALL ISSUES. BOUGHT BRAND NEW 2015 SE TSI VW JETTA ON 12/28/2014 CAR HAD 245 MILES ON IT. ON 1/15/2015 I WAS DRIVING ON PALMETTO PARK RD WHEN THE FRONT DRIVER SIDE TIRE WENT FLAT. TIRE HAD MULTIPLE SIDEWALL BUBBLES, VW ROADSIDE CAME AND PUT A SPARE ON. NEXT ON 1/17/2015 PULLING OUT OF PARKING LOT I RAN OVER A ROCK AND BACK PASSENGER SIDE TIRE WENT FLAT AGAIN TIRE HAD SIDEWALL ISSUES. CAR ONLY HAS 1000 MILES ON IT. *TR
Jan 19, 2015
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
The turbocharger is out. I've had problems with coolant leaking. Mechanic pressurized tank, its fine. While parked coolant disappears, evaporates, idk..Nothing leaking on ground. Now smoke coming out of exhaust. Car has 56,000 miles.
Aug 26, 2025
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
I drove over a commercial-grade water hose unraveled in the middle of the lane. It had metal couplings on it and my oil pan was damaged due to the low riding body of the VW to the road. The vehicle was drivable for 5 minutes afterward & the low engine pressure light turned on, but I was in a dangerous area with traffic during rush hour in the evening. It was congested with multiple avenues of transportation via buses, scooters, and pedestrian crosswalks. I started to lose power steering and the gas pedal would not accelerate the car, but the brakes still worked. I was able to coast the car to a stop & nearby a Midas car shop. Midas replaced the damaged oil pan and did not have any other damage reported. Midas informed me that my vehicle would not start, but failed to mention that the safety of my vehicle was compromised with rolled down windows. I inspected my car on 8.20.24, the battery was still working & powered the lights but the window power and engine would not operate. On 8.22.24 I paid for the work & noticed the windows were now rolled up & Midas said an employee used the power from the battery to override the window system but the car still would not start and needed to go to a dealership to access the engine codes for this hybrid vehicle. Towed the vehicle to VW, who said that Midas was not accurate in their description, as there were no access codes needed for the vehicle & it should have started once the oil pan was replaced. The VW diagnostic results showed a “bad” battery and the transmission failed/ stopped engaging and needed a replacement of the transmission along with the battery which would total $11K! The VW agent recommended that I contact other car repair companies to rebuild it for a more affordable solution. Midas and VW were the only car repair companies to evaluate my car and it is currently at VW where it can be inspected if needed. The safety recall code: 34J6, of 2015 VW Jetta Hybrids somehow exclude some VINs until owners had issues.
Sep 02, 2024
EXTERIOR LIGHTING,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
I purchased a 2015 Volkswagen Jetta from North Coast Auto Mall on March 19, 2023 and the following day several issues went wrong with the vehicle like: The car reeked of gasoline, oil and engine lights came on, driver side head light blew out. Also, I was told that the car had an inspection, come to find out they didn't do an inspection by North Coast Service manager, so they lied. Also, the reason for the gasoline smell is because the vehicle needs a fuel rack, oil pan, oil pressure switch, and a new headlight. Too many things are going wrong with this car in such a short period of time. It took North Coast two weeks to take my vehicle and they didn't want to give me a loaner car. Also, they have had my vehicle since March 28, 2023 and refuse to disclose of the reconditioning shop of my vehicle. They moved my car from Volkswagen Of Streetsboro to North Coast to another undisclosed location that they won't disclose. Lastly, the car was unsafe for me and my special needs son. He couldn't even ride in my car due to the bad gasoline fumes and I had to ride with the windows down, and come to find out the car could have caught on fire or exploded.
Apr 18, 2023
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
After running multiple errands the car will fail to start. Usually after 5-10 minutes it will start again. Every time it will crank but not fully. Lights and blinkers are operational still as well. I have taken it to the Volkswagen three times for repair each time was unsuccessful. The first time the speedometer cluster was repaired, then the wires were worked on, then the whole battery was replaced and it still is not fixed. Not only does it have issues starting but it also shuts off while driving which is a safety concern. I noticed there was a recall on this issue before so it seems to be a recurring issue.
Apr 12, 2023
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
I'm finding the brake pedal to be extremely hard to depress. This happened overnight, as the car was operating normally; now I'm afraid to move it because I can't brake properly at very low speeds.
Jan 25, 2023
ENGINE,ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2015 Volkswagen Jetta. The contact stated that the EPC light illuminated, indicating that there was an engine control malfunction, and the vehicle started shaking. The throttle became stiff. The contact veered off the highway and to the side of the road. The contact drove home with the hazard lights flashing. The contact then spoke with the dealer however, no appointment had been scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 87,000.
Nov 21, 2022
STEERING,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
1 complaint
You will be driving the car and it will shut off with no warning. You can not steer th ecat you have no brakes.
Mar 26, 2022
ELECTRICAL SYSTEM,AIR BAGS,FORWARD COLLISION AVOIDANCE
1 complaint
Clockspring on my Jetta broke which disabled horn and cruise control functions. The safety issue is the horn. The clockspring should not fail on any car with barely 50k operating miles on it. The unit has not yet been replaced. The dashboard shows an airbag warning light. No prior symptoms.
Feb 14, 2022
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
1. Overtime, i noticed my car starts to jerk during acceleration and would accelerate, completely stall for about 2 seconds before getting back in forward motion. It when that jerk happens, it feels like the car is suddenly in neutral for those few seconds. This has been happening more frequently and has now been happening every other green light. This seems dangerous and I also don’t like that it does this on the highway. 2. steering wheel has some resistance issues. 3. ECM is malfunctioning because my dashboard constantly shows at least 5 incorrect warning check lights. Sometimes they change to other check lights, sometimes they appear and disappear when it wants. Very frustrating.
Nov 20, 2021
STEERING,SUSPENSION,WHEELS
1 complaint
BOTH MY FRONT TIRES UNRAVELED ON SEPARATE OCCASIONS WITHIN A MONTHS TIMEFRAME ON THE INSIDE WHEEL WELL. I WAS DRIVING AND I HEARD SOME LOUD NOISE AND NOTICED THE TIRE AND WHEN REMOVED THERE WAS METAL SHOWING ALL ALONG THE INSIDE OF THE TIRE AND ABOUT A FOOT OF UNRAVELED RUBBER WRAPPED AROUND THE AXLE. THIS SAME THING HAPPENED A COUPLE WEEKS LATER TO THE OTHER FRONT TIRE.
Mar 19, 2021
ELECTRICAL SYSTEM,AIR BAGS,SEATS
1 complaint
THE AIRBAG LIGHT FOR THE PASSENGER SEAT INDICATES THAT A PASSENGER IS NOT THERE WHEN THERE IS. IT WILL START BLINKING RANDOMLY, SOMETIMES REGISTERING THEM AND SOMETIMES NOT. THIS HAPPENS WHILE DRIVING OR WHILE STATIONARY.
Mar 19, 2021
STRUCTURE
1 complaint
DRIVER FRONT DOOR RATTLE, WHEN DRIVING AT ANY SPEED. AND NOTHING IN DOOR POCKET
Feb 03, 2021
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY CAR HAS A KEYLESS PUSH START BUTTON AND NOW HAS A SLUGGISH START.
Jan 20, 2021
SUSPENSION,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
THE HORN KEEP MALFUNCTIONING IT WORKS SOMETIMES THE CAR DON'T HAVE LOSE POWER WHEN I GO UP HILLS AND SMOKE IS COMING FROM TAIL PIPE
Dec 11, 2020
FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EMITTED A STRONG FUEL ODOR OUTSIDE OF THE VEHICLE NEARBY THE ENGINE COMPARTMENT. THE CONTACT STATED THAT THE FUEL ODOR WAS ALSO PRESENT ON THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Nov 05, 2020
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
1 complaint
THE PASSENGER AIRBAG LIGHT STAYS OFF AND ON IF I DO NOT KEEP THE SEATBELT LOCKED, EVEN WITH NO PASSENGER. THUS OCCURS WHILE I AM DRIVING AND ASSUME THIS IS AN ELECTRICAL ISSUE, SAFETY ISSUE, AND POTENTIAL AIRBAG ISSUE. THIS HAS BEEN OCCURRING OFF AND ON FOR OVER A YEAR. *TR
Apr 18, 2020
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
MY WIRING HARNESS WAS REPLACED AS MY CAR WAS IN LIMP MODE. 2 AND HALF WEEKS LATER MY LIGHT COMES BACK ON AND AFTER DRIVING IT TO WORK ONE DAY IT DIDN'T FEEL RIGHT SO I HAD IT TOWED. AT TIME OF TOWING NOTICED I WAS LEAKING FLUID. TURNS OUT IT WAS TRANSMISSION FLUID AND I NEED A NEW TRANSMISSION ON A 5 YEAR OLD CAR. THIS CAR HAS HAD 3 ELECTRICAL PROBLEMS AND ONLY ONE WAS A RECALL BUT EACH PROBLEM BUT THE CAR IN LIMP MODE CAUSE THE TRANSMISSION NOT TO SHIFT PROPERLY. *TR
Apr 07, 2020
STEERING,ELECTRICAL SYSTEM,STRUCTURE
1 complaint
THE WINDOW HAS A MIND OF ITS OWN. I WENT THROUGH THE MANUAL TO TROUBLESHOOT IT, WORKED FINE FOR A DAY THEN RIGHT BACK TO WHAT IT WAS BEFORE. EVERYTHING THAT HAS TO DO WITH THE DRIVERSIDE DOOR, EXPECT TO OPEN FROM THE INSIDE JUST WENT HAYWIRE WITH NO WARNING. THE MIRROR DEFROST DOESN'T WORK AND THE OUTSIDE DOOR HANDLE WON'T OPEN ANY LONGER. WHEN I TURN IT IS NOW MAKING A STAGE SQUEALING NOISE. MY CAR IS ONLY 4 YEARS OLD. SHOULD NOT HAVE ANY OF THESE ISSUES.
Dec 22, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
HORN WILL NOT FUNCTION BELOW FREEZING AMBIENT TEMPERATURE; LIKELY MOISTURE INSIDE HAS FROZEN THE MECHANISM; WORKS FINE ONCE AMBIENT TEMPERATURE HAS RISEN ABOVE 32*F
Nov 20, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE LIGHT OCCURRED. I PULLED OFF THE ROAD AND RESTARTED IT; THIS TIME THE ENGINE LIGHT DIDN'T STAY ON. I ARRIVE AT THE DEALERSHIP AND WAIT FOUR HOURS TO BE TOLD THE DIAGNOSTICS SHOW NO HISTORY OF ANY INCIDENTS OR IMPAIRED DRIVABILITY. I WAS SENT HOME FEELING UNSAFE BECAUSE EVEN VW CAN'T DIAGNOSE MY VW. AND IT HAPPENED AGAIN AFTER I LEFT! THIS HAPPENS AT SPEEDS OF 10, 30 OR EVEN 60 MPH!!
Nov 06, 2019
STEERING,POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
I AM WRITING TO ADVISE YOU OF A POTENTIAL SAFETY ISSUE WITH THE DESIGN OF THE VOLKSWAGEN JETTA. I OWN A 2015 JETTA. AFTER A HEAVY RAIN, AND USUALLY AFTER PASSING THROUGH STANDING WATER, THE CAR LOSES POWER AND STALLS. THIS HAS HAPPENED ON THREE OCCASIONS RECENTLY. I FIRST TOOK THE CAR TO MY OWN MECHANIC, AN EXPERIENCED TECHNICIAN WITH A MAJOR REPAIR FRANCHISE. HE WAS UNABLE TO PINPOINT THE PROBLEM. WHEN THE PROBLEM RECURRED, I TOOK IT BACK AND HE AGAIN TESTED IT BUT WAS UNABLE TO SAY FOR SURE WHAT THE PROBLEM WAS. HOWEVER, HE NOTED THAT THERE WAS AN AIR INTAKE IN THE FRONT END THAT MIGHT HAVE TAKEN IN WATER AND CAUSED THE ISSUE. I THEN TOOK THE CAR TO THE DEALERSHIP (BURLINGTON VOLKSWAGEN) AND THEY WERE ALSO UNABLE TO DIAGNOSE THE PROBLEM. HOWEVER, THE MECHANIC THERE ALSO INDICATED THAT IT MIGHT BE DUE TO WATER ENTERING THE AIR INTAKE IN THE FRONT END. IT SEEMS TO ME THAT THIS WOULD BE A DESIGN FLAW THAT COULD LEAD TO AN ACCIDENT DUE TO THE SUDDEN LOSS OF POWER STEERING. THE DEALERSHIP ADVISED ME NOT TO DRIVE THROUGH PUDDLES, WHICH IS OBVIOUSLY NOT A PRACTICAL SOLUTION. I THEN ASKED VOLKSWAGEN CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE ONLY OPTION THE REPRESENTATIVE THERE OFFERED WAS FOR ME TO TAKE THE CAR TO ANOTHER VW DEAIERSHIP, WHICH I AM UNWILLING TO DO AT MY PERSONAL EXPENSE. I AM WORRIED ABOUT MY OWN AND MY WIFE'S SAFETY WHEN DRIVING IN THE RAIN, BUT VOLKSWAGEN IS BASICALLY TELLING ME THAT THEY CAN'T FIND A PROBLEM SO THEY CAN'T FIX IT. I WOULD BE GLAD TO WORK WITH YOU ON THIS ISSUE, AND I HAVE ATTACHED THE VW MECHANIC'S REPORT.
Jul 08, 2019
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE CONTACT HAD TO CONSTANTLY PRESS THE START BUTTON IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE RIPPLES IN THE CHARGING SYSTEM, LEAKAGE IN THE TRANSMISSION, AND LEAKAGE FROM THE TURBO THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHUTTER GRILL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. *TT VW REFUSED TO ACCEPT ANOTHER INDEPENDENT MECHANICS DIAGNOSE AND TO DARK VW SLATES NOT HAPPENING. DEFECT TIRES, WINDOWS, SMELL FROM HEATER DETECT SHOCKS, SHUTS. RADIO GETS HOT, VW WAS TOLD SHUTTER GNULL BUT CANNOT DIAGNOISE THE PROBLEM AND STARTING PROBLEM AND KEY SYSTEM VW HEADQUARTERS HAVE BEEN MADE AWARE OF ALL ISSUES. TO DATE CAR WILL NOT START NUMEROUS TIMES. CONSUMER TURBO, NOISE IN THE ENGINE, LEAKS, VW FAILED TO DIAGNOISE/ OUTSIDE MECHANIC DIAGNOSE IT. *JB
Feb 04, 2019
ELECTRICAL SYSTEM,VISIBILITY,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS POWERED OFF WITH THE WINDOWS ROLLED DOWN, THE CONTACT REACHED INTO THE VEHICLE AND THE WINDOW ROLLED UP AND SQUEEZED THE CONTACT. THE CONTACT SUSTAINED CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 160250974. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000 *TT*JB
Nov 14, 2018
POWER TRAIN,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
PUTTING A NEW BATTERY IN EVERY MONTH START PUSH START BUTTON WILL NOT WORK AIRBAG LIGHT OFF AND ON FRONT HEADLIGHTS PARKING LIGHTS BLOW EVERY 2 WEEKS
Oct 07, 2018
SEAT BELTS,SEATS
1 complaint
1) DRIVER'S SIDE FRONT SEAT BELT BECAME PROBLEMATIC TO CLICK INTO THE RECEIVER, OFTEN WHEN INSERTING THE BUCKLE INTO THE RECEIVER, IT WOULD BOUNCE BACK OUT AS IF BEING EJECTED 3-6 TIMES BEFORE LATCHING. DEALER EXAMINED, ACKNOWLEDGED SOMETHING WASN'T RIGHT AND RECOMMENDED REPLACEMENT OF THE RECEIVER. 2) DRIVER'S SIDE FRONT SEAT BEGAN EXHIBITING SLIGHT ROCK AND CLICK DURING ACCELERATION AND DECELERATION. DEALER RECOMMENDED REPLACING THE SEAT FRAME.
Sep 24, 2018
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
ACCELERATION FALLS FLAT UNEXPECTEDLY OFF THE LINE. EVER SINCE THE RE-PROGRAM OF THE TDI AFFECTED VEHICLES THE CAR WILL ACCELERATE QUICKLY AT FIRST WHEN GIVEN GOOD THROTTLE (70%+), BUT THEN ALL OF A SUDDEN AT 30-40MPH OR SO IT WILL TOTALLY FALL FLAT ALL OF A SUDDEN, AND DANGEROUSLY SO. IT JUST COMPLETELY LOSES POWER, AND BEING A DIESEL, IT DECELERATES FAIRLY QUICKLY. I HAVE HAD NUMEROUS TIMES WHERE IT'S HAPPENED, SO MUCH SO, I KNOW BETTER THAN TO EVEN TRY ANYMORE. WHEN PULLING OUT IN CHICAGO TRAFFIC THIS CAN DEFINITELY BITE YOU IN THE REAR. IT ALMOST SEEMS WORSE IN 'SPORT' MODE ALSO. I SOLD THESE CARS FOR ALMOST 8YRS AND I NEVER DROVE ONE THAT ACTED LIKE THIS. I THINK THEY NEED NEW PROGRAMS, THE CURRENT ONES ARE NOT ONLY WEAK, BUT DANGEROUS.
May 18, 2018
UNKNOWN OR OTHER,ENGINE
1 complaint
MY VEHICLE STARTS TO STALL OUT WHILE EITHER PULLING OUT IN FRONT OF TRAFFIC OR WHILE SITTING AT A STOP LIGHT. THE CAR DOES NOT STALL OUT COMPLETELY BUT FOR 4 SECONDS + THE CAR WILL BE NON RESPONSIVE TO THE GAS AND THE TACHOMETER GOES TO 0 WHICH WHEN PULLING OUT IN FRONT OF SOMEONE WITH THE CAR SITTING IDLE WHEN ITS SUPPOSED TO BE MOVING IS VERY SCARY. THIS HAPPENS RANDOMLY AND LAST OCCURANCE HAPPENED TODAY.
Apr 25, 2018
STEERING,UNKNOWN OR OTHER
1 complaint
2015 VW JETTA TDI - UNABLE TO TURN THE IGNITION KEY IN THE OFF POSITION TO SHUT OFF THE ENGINE. UNABLE TO REMOVE KEY FROM IGNITION LOCK CYLINDER. STEERING LOCK MECHANISM NOT ALLOWING THE KEY TO ROTATE TO OFF POSITION TO SHUT ENGINE OFF AND REMOVE KEY FROM IGNITION CYLINDER EVENT DESCRIPTION: VEHICLE IN PARK ON LEVEL GROUND. ENGINE WILL NOT SHUT OFF WHEN ROTATING KEY IN KEY CYLINDER TO THE OFF POSITION. APPEARS THAT STEERING LOCK IS NOT RELEASING THE IGNITION KEY WHEN ROTATING IGNITION KEY TO OFF POSITION. POOR DESIGN. DOES NOT FAIL SAFE. ENGINE KEEPS RUNNING NO MATTER WHAT! LOTS OF COMPLAINTS ON THE WEB OF THIS PARTICULAR ISSUE. OEM SHOULD RECALL THIS DESIGN DEFECT. AIR POLLUTION ISSUE. URGET ACTION REQUIRED FROM NHTSA
Mar 13, 2018
FUEL SYSTEM, GASOLINE
1 complaint
TAKATA RECALL. I HAVE SEVERAL COMPLAINTS: (1)THE KEY IN THE IGNITION SWITCH DOESN'T WANT TO TURN AND ONCE TURN THE CAR OFF, IT'S HARD TO REMOVE THE KEY. THIS PROBLEM HAS BEEN GOING ON FOR OVER A YEAR, BUT IT'S GETTING WORSE. (2) I HAVE ALSO BEEN SMELLING GAS, FOR AT THE PAST 2 YEARS. THIS WAS REPORTED TO THE DEALER ON ONE OF THE MAINTENANCE'S TRIP. I WAS TOLD TO JUST PUT A HIGHER OCTANE OF GAS, INSTEAD OF THE 87 OCTANE I WAS CURRENTLY USING. I STARTED USING 89 OCTANE AND STILL SMELLING THE GAS. (3) WHEN DRIVING YOU CAN FILL THE VEHICLE CHANGING GEARS.
Feb 21, 2018
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE VEHICLE FAILED TO STOP. THE EMERGENCY BRAKE WAS USED IN ORDER TO STOP THE VEHICLE AND THE "CHECK THE VEHICLE" WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VACUUM GAUGE LINE FAILED DUE TO NOT BUILDING SUFFICIENT PRESSURE TO BRAKE. THE VACUUM GAUGE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TAKEN TO FAIRFAX VOLKSWAGEN (11505 FAIRFAX BLVD, FAIRFAX, VA 22030, (703) 359-4500), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OPENED CASE NUMBER: 180105636. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Feb 14, 2018
TIRES
1 complaint
ON 10/18/17 WENT TO TIRES PLUS FOR A WHEEL ALIGNMENT AND FOUND OUT THAT ALL 4 TIRES WERE DEFECTIVE. THEY WERE CONTINENTAL TIRES, BELT HAD SEPARATED ON ALL 4 TIRES. THE SIZE WERE 225/45/17. AND THE CAR WAS A 2015 VW JETTA WITH 19K ON TIRES. CALLED CONTINENTAL TIRES WHILE AT TIRES PLUS AND WAS TOLD THEY DON'T DEAL WITH THE CONSUMER. CALLED VW GUNTHER IN COCONUT CREEK, FL AND THEY DON'T WARRANTY TIES ON CAR WHETHER NEW OR USED CARS. ON 10/19/17 CALLED VW AMERICA, WHO GOT IN CONTACT WITH CONTINENTAL TIRES. CONTINENTAL TIRES SAID THERE WAS A 72 MONTH WARRANTY ON TIRES. ALL I HAD TO DO WAS GET 4 NEW CONTINENTAL TIRES PUT ON MY CAR, TAKE BACK AND SHIP AT MY EXPENSE THE OLD TIRES; (4) AND THERE IS NO GUARANTEE IF CONTINENTAL TIRES FEELS THAT THE TIRES WERE DEFECTIVE IN MY FAVOR, CONTINENTAL TIRES WOULD PRO RATE MY TIRES AT THE TIME THE CAR WAS BUILT IN THE FACTORY, WHEN THESE TIRES WERE INSTALLED AND GIVE ME A CREDIT AT WHAT VW FACTORY PAID FOR THE TIRES. CONTINENTAL TIRES WILL NOT TAKE THE WORD OF TIRES PLUS AS THEY ARE A AUTHORIZE DEALER FOR THERE TIRES.
Oct 20, 2017
SUSPENSION,WHEELS,SERVICE BRAKES
1 complaint
WHEN I PRESS BRAKE ON FREEWAYS , I FELT LIKE MY CAR STOPPED BECAUSE IT WONT GIVE SMOOTH BRAKE ,I DON'T PUT HARD AND SUDDEN BRAKES , IT WILL LIKE GO FRONT AND BACK AND WILL STOP. MY VOLKS SUSPENSION ARE TOO BAD . I AM, USING 2015 VOLKS JETTA MY TRANSMISSION WILL SHOW ME ALL THE GEARS FROM FIRST TO FINAL , I CAN FEEL WHEN IT GETS PICK UP. I HAVE TOLD MY DEALER BUT THEY DON'T CARE. MY STEERING WHEEL ALWAYS GOING PULLING LEFT SIDE WHEN EVER I DRIVE .
Oct 10, 2017
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
DAY-TIME RUNNING LIGHT, RIGHT-SIDE (PASSENGER SIDE) BULB BURNED OUT, HOWEVER WHEN THE BULB SOCKET WAS REMOVED, THE PLASTIC MATERIAL HAD SIGNS OF HEAT DAMAGE/PLASTIC MATERIAL DAMAGE AND THE BULB COULD NOT BE REMOVED FROM THE SOCKET. THE SOCKET AND BULB WILL NEED TO BE REPLACED. THERE WAS NO RECALL LISTED FOR THIS ISSUE WITHIN THE NHTSA, HOWEVER, THE HEAT DAMAGE WITHIN THE BULB SOCKET IS A CONCERN. LOCAL VW DEALER MENTIONED THAT THERE WAS NO TSB OR RECALL ON THIS ELECTRICAL PART. SOCKET AND BULB REPLACEMENT COST FROM THE VW DEALER IS NEAR $40.00.
Sep 20, 2017
AIR BAGS,WHEELS
1 complaint
DRIVING ON FREE WAY 210 CATCHING ON RAMP 5 S FRE WAY BOTH FRONT AND BACK LEFT TIRES EXPLODED ON DRIVER SIDE AIRBAGS DID NOT DEPLOY AT INPACT THE MODGILE WAS DEFECTED I WAS SO SHOKED SCARED BUT MY SENSOR WAS ON., ANT THE HEAT COMING OUT OF THE DASH BOARD AND STEERING AND UN SURE CONFUSION. *TR
Nov 30, 2016
STEERING,SUSPENSION,AIR BAGS
1 complaint
I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..
Oct 14, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...
Oct 06, 2016
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, THE ELECTRONIC POWER CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.
Feb 25, 2016
ELECTRICAL SYSTEM,WHEELS,UNKNOWN OR OTHER
1 complaint
VW DEALER AND MECHANIC ADMITS TO DRIVING MY CAR AND VERIFYING IN PERSON WHILE DRIVING THAT MY CAR TIRES ARE SHAKING DUE TO THE SUSPENSION OF THE CAR AND I SHOULD PUT LUGGAGE IN THE TRUNK TO HELP SMOOTH THE RIDE OR GO WITH A LARGER WHEEL SIZE.. I FEEL VERY UNSAFE WITH FAMILY IN MY CAR. ELECTRICAL ISSUE IS A FUSE KEEPS BURNING OUT DUE TO AN IMPROPER GROUND FROM BOTH POWER PLUGS FRONT AND BACK SEAT. WHILE DRIVING THE PASSENGER DOOR OPENED BY ITSELF WHILE BOTH HANDS WERE ON THE STEERING WHEEL.
Jul 31, 2015
ELECTRICAL SYSTEM,EQUIPMENT
1 complaint
THE PANIC BUTTON ON THE KEY FOB HAS NO DELAY. IF YOU PUSH IT ONE TIME, WITH VERY LITTLE PRESSURE, THE ALARM GOES OFF. I WAS STOPPED AT A STOP LIGHT AND I STALLED THE ENGINE WITH THE MANUAL TRANSMISSION. I WENT TO TURN THE KEY OFF AND BACK ON AGAIN TO START THE ENGINE AND SINCE THE PANIC BUTTON IS ON THE SIDE OF THE KEY (FACING STRAIGHT UP, OR DOWN WHEN IN THE IGNITION). THE ALARM STARTED GOING OFF AND THE ENGINE WOULDN'T START. I WAS HOLDING BACK TRAFFIC, SCRAMBLING TO FIGURE OUT WHAT HAD HAPPENED AS THE ACTION WAS COMPLETELY UNINTENTIONAL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. OTHER KEY FOBS I'VE HAD REQUIRED PRESSING AND HOLDING THE PANIC BUTTON FOR 1 OR 2 SECONDS TO ACTIVATE IT. BAD DESIGN OF KEY FOB, THE BUTTON AT LEAST SHOULD BE SLIGHTLY RECESSED. *TR
Apr 02, 2015
VISIBILITY/WIPER
1 complaint
ACTUATED WASH WIPE ON RENTAL VEHICLE ON OPEN FREEWAY NEAR FLAGSTAFF, AZ ON A SUNNY DAY. THE WASH SPRAYED PROPERLY ON BOTH SIDES OF THE WINDSHIELD. THE WIPERS STARTED WIPING AND THEN THE BLADE ON THE DRIVER SIDE WIPER SLID UP AND OUT OF THE BLACK PLASTIC CLIP. THIS LEFT THE DRIVER SIDE WINDOW WITH FLUID STILL SPRAYING ON THE WINDSHIELD WITHOUT A BLADE TO WIPE IT OFF THE GLASS. THE DRIVER SIDE WIPER BLADE CAME FULLY OUT OF THE CLIP AND FLEW OVER ROOF OF THE VEHICLE. THE SPRAY AND WIPERS STOPPED AFTER THE NORMAL LENGTH CYCLE. DRIVER WAS ABLE TO SEE OUT OF PASSENGER SIDE OF WINDSHIELD THAT HAD BEEN CLEARED BY THE PASSENGER WIPER BLADE. EXAMINING THE REMAINING PLASTIC CLIP ON THE DRIVER SIDE WIPER ARM, I FOUND A PART NUMBER THAT STARTED WITH VW. IT APPEARED TO BE THE ORIGINAL EQUIPMENT WIPER BLADE CLIP ON THE DRIVER SIDE WIPER ARM ON THE VEHICLE. *TR
Feb 27, 2015
Frequently Asked Questions
How many problems does the 2015 VOLKSWAGEN Jetta have?
The 2015 VOLKSWAGEN Jetta currently has 191 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2015 VOLKSWAGEN Jetta?
The most common problems reported for the 2015 VOLKSWAGEN Jetta are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2015 VOLKSWAGEN Jetta problem data come from?
All problem and complaint data for the 2015 VOLKSWAGEN Jetta comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
Other Years - VOLKSWAGEN Jetta
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2011 Problems
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2000 Problems
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