2013 DODGE Durango Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
633
Complaints Reported
Complaints by Component
ELECTRICAL SYSTEM
165 complaints
The contact owns a 2013 Dodge Durango. The contact was informed that the vehicle was serviced under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM), but the failure persisted. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the RPM fell to zero. In addition, the engine stalled. No warning lights were illuminated. The contact stated that the vehicle still functioned; however, the engine failed to operate as designed. The contact stated that the failure persisted. Occasionally, the contact was able to coast to the side of the roadway, and at other times the vehicle remained in the roadway. After several attempts, the vehicle restarted. The contact was able to continue driving; however, the failure occurred a short distance later. The vehicle was taken to the dealer, where it was diagnosed and determined that the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was unknown.
Oct 27, 2025
Odometer Fraud. The contact purchased a 2013 Dodge Durango. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 136,000. It was later discovered that the mileage on the Title was 168,000.
Sep 25, 2025
The vehicle has no power at all even though the battery is strong.
Jul 15, 2025
Alternator over heated and stalled the vehicle without warning.
May 02, 2025
2013 dodge durango started stalling and loosing power but noticed my keys in the ignition every time it moves or if touched it will shut off the car and vice versa. it happens randomly often times when i take a turn it shuts off in a middle of a driving action and could result in a accident. I did some research and notice the WIN module that in my durango and other Dodge vehicles have this same issue . to fix this issue seems the whole win module needs replacing. seems like a defect that can cause a accident.
Dec 08, 2024
+ 160 more complaints for this component
SEATS
59 complaints
Seat headrest popped out while driving. First it was the passanger seat and the driver seat followed. Part is broken and unable to be popped in.
Aug 22, 2025
The passenger seat head rest exploded without any impact to the vehicle. Fortunately, no one was sitting in the passenger seat at the time it exploded because it could have caused a head injury. After checking on the head rest, the plastic pin that kept it together broke.
Aug 11, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Sep 25, 2024
Active headrest deployed on its own. Never been in an accident. Dealer has verified. Unable to use seat because headrest sits too far forward. Fortunately my son wasn't sitting in the seat when it happened.
Aug 28, 2024
While causally driving down the road, without warning, the passenger headrest on my 2013 Dodge Durango violently "exploded" forward. Thankfully, my son who was riding in the passenger seat, was sleeping with his head bent forward so it didn't hit him. Upon inspection (by myself), the active head restraint feature is held together by PLASTIC, which obviously failed. I searched on the internet and this appears to be a common problem, and each time it's due to this plastic clip failing. This is totally unacceptable. I have the headrest available for inspection. It was brought to the dealer who wants $950 to replace it. They said the warranty expired less than a year ago. Again based on internet research, apparently Dodge/Chysler just recently extended the warranty to 10 years for 2014 models (and possibly 2013?). How convenient to extend a warranty short of the period covered. Not only shouldn't I be responsible for the cost of replacement for such a dangerous feature, but what happens when I'm driving and the driver's side suddenly fails and I'm violently hit in the back of the head and swerve into on-coming traffic? Ironic that these "active head restraint" features are causing injuries instead of preventing them. These headreasts need to be recalled IMMEDIATELY before more people are injured or killed.
Aug 13, 2024
+ 54 more complaints for this component
ENGINE
45 complaints
The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was restarted and operated normally. The vehicle was taken to the local dealer who was unable to duplicate the failure. The cause of the failure was not yet determined, and the vehicle was not repaired. The contact stated that the failure persisted and had become more frequent. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100,000.
Apr 23, 2025
Please see attached, and advise if you need additional information. As you will see, I've tried to contact someone on multiple occasions in regards to this issue. And as of yet, I have had NO response.
Dec 31, 2024
My 2013 Durango with 124,000 miles has a check engine light on, that indicates cylinder 4 miss fire. The Airpark Dodge service department where I purchased the vehicle has done a diagnostic evaluation and determined that the left cylinder head needs replacing. That falls within the X56 engine left cylinder head extended warranty for some VIN # vehicles, but not mine. The estimated repair is over $5000.00. I am told that the engine can cease up while driving, and that I should not be driving the vehicle. I think my vehicle should be included, especially since this X56 warranty extension has been out since 2014. How do I get this X56 warranty on my vehicle? And how do I get reimbursed for the cost of the repair?
Oct 07, 2024
The oil filter cooling housing is leaking oil onto the engine. The housing is poorly designed. It’s plastic. So therefore it can evidently catch fire on the housing and cause combustion. It does make the car smell like it’s running hot or it smells like Burt motor oil. Everything we have read says his is a poor design by Chrysler bc they tried to cut corners. The newer models for the housing is aluminum that will better withstand the heat. I think this should be a recalled event.
Nov 20, 2022
Leaking oil filter housing which seems to be a very common manufacturer defect.
Feb 07, 2022
+ 40 more complaints for this component
FUEL/PROPULSION SYSTEM
42 complaints
Fuel line disconnected from fuel rail, causing gasoline to flow onto engine while going 55 mph, stalling motor with resulting loss of power steering and power brakes.
Mar 05, 2025
The Durango showed no signs of a check engine light prior to. I called out a professional (AAA) to see what was going on and he said the there is no fuel going from the tank to crank the car. As if I was out of gas. I just had the recall serviced in 2023 I believe. It has not been long ago at all. I get my vehicle serviced regularly. I had my children, nieces, nephew, mother, & sister in law with me stranded because of this.
Sep 08, 2024
I took my car to do the recall for the fuel pump relay it worked for about a week but same problem after that I took it to a dodge dealership and they charged me almost 900 bucks to do the recall
Oct 15, 2023
My vehicle has been recalled, I believe, twice for the Fuel Pump Relay (Campaigns R09 or P54) . On June 21, 2021 I scheduled an appointment with my local World Chrysler Dodge Jeep store to have the recall performed. For approxmimately 1 month, other than sluggishness, the car functioned normally. In the July, the car began stalling for no reason again. The recall performed on the vehicle HAS NOT corrected the issue with the Fuel Pump Relay. I had once incident in June 2021 where the car stalled in the middle of an intersection and I was in serious danger of being hit by other vehicles travelling toward my car. I was fortunate that there were a few people who pushed my car off to the side of the road. This past week alone, my car has had three incidences when I start the car, the engine turns over, and then immediately stalls. You cannot immediately restart because the engine will just crank, but not turn over. You must wait a few minutes before you can restart the vehicle. There are the same issues I was experiencing before the new relay pumb was replaced. In my opinion, in addition to the stalling, the new relay has made my car run very sluggish. It is not very responsive when pressing my foot on the gas pedal, it bogs down first, and then it begins to respond. It has been dangerous when I am trying to enter a busy roadway and need the vehicle to go quickly so I can merge in to traffic. It just bogs down. This is not just a one time incident, the car has stalled at least 5 times since the replacement in June 2021. Today alone, August 28, 2021 it started/stalled twice. No inspection of the component has been done. I tried to get a second new replacement but was told that too many people were on the waiting list, and there weren't enough new parts to redo the work already done on my vehicle. No warning lights of any kind come on and there are no other symptoms of the proble before it occurs. No one has been able to reproduce the problem.
Aug 28, 2021
THERE HAS BEEN A FUEL PUMP RELAY RECALL SINCE 2019. I HAVE TRIED SEVERAL TIMES AND AS LATE AS TODAY 3/23/2021 I GET THE SAME EXCUSE. I AM TOLD IT'S ON A NATIONAL BACK ORDER AND THEY DON'T KNOW WHEN THEY WILL GET TO ME OR I'VE BEEN PLACED ON A WAITING LIST. I DON'T UNDERSTAND HOW THIS IS SO BECAUSE A MALFUNCTION OF THIS PART CAN RESULT IN DEATH. AGAIN THIS HAS BEEN OUT SINCE 2019.
Mar 23, 2021
+ 37 more complaints for this component
SERVICE BRAKES
42 complaints
The contact owns a 2013 Dodge Durango. The contact stated while his daughter was driving at 15 PMH and coming to a stop with his son in the front passenger seat, the brake pedal was depressed but hesitated to respond, causing a 50-60 feet in stopping distance delay. The brake warning light illuminated. The vehicle lightly crashed into the rear of another occupied vehicle. The contact stated that the air bags did not deploy as it was a fender bender. There were no injuries sustained. A police report was filed. The vehicle was towed to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The independent mechanic informed the contact that the failure was associated with NHTSA Campaign Number: 17V572000 (Service Brakes, Service Brakes, Hydraulic). The contact became aware that his VIN was included in the recall though he had not received a recall notification. The dealer was notified of the failure through a voicemail message. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 166,000.
Jun 02, 2022
since I have owned the vehicle ( I purchased it brand new) this has happened approx 30 times maybe more. Intermittently when you try to brake, the brake peddle is hard as a rock. I mostly notice it when I am at a fairly high speed say 50 mph but the problem is so sporadic not possible to have it replicated for the mechanic. There is a recall for this exact problem but manufacturer insists my vin # is not under the recall. I can never sell this car or let others drive it as I worry, without being familiar with the problem it could result in an accident.
Oct 05, 2021
THE LINES FOR THE PARKING BRAKE RUSTED THROUGH AND BROKE. VEHICLE IS ONLY 6 YEARS OLD.
Nov 10, 2019
WHEN VECHICLE IS IN CRUISE CONTROL THE BRAKE PEDDLE IS VERY STIFF AND EXTREMELY HARD TO PUSH DOWN
Aug 29, 2019
BRAKE SYSTEM STOPPING POWER IS GREATLY REDUCED. THIS VEHICLE HAS ALREADY HAD THE BRAKE BOOSTER RECALL COMPLETED SEVERAL MONTHS AGO. THE PROBLEM HAS JUST OCCURRED YESTERDAY. VEHICLE WAS IN MOTION ON THE FREEWAY, THE LACK OF BRAKING POWER CAUSED ME TO SWERVE INTO TRAFFIC TO AVOID SLAMMING INTO A SCHOOL BUS I WAS BEHIND, AND NARROWLY AVOID A HEAD ON COLLISION WITH ANOTHER VEHICLE.
Jan 27, 2019
+ 37 more complaints for this component
UNKNOWN OR OTHER
24 complaints
I am unsure. The SUV is not pulling any codes when tested. I had two places run a diagnostic. Intermittently the SUV will stall at start up. The engine light will come on during this time. Once the Durango starts the light goes away. I was told this was a sign of a known recall issue for this vehicle.
Sep 19, 2025
While driving whether it be on the interstate going 70 mph or on a back road doing 30 mph the vehicle will completely lose power and the only way I can get power back before someone hits me in my rear end is to put it in neutral real fast then turn the key and start the vehicle back or if able to get to side of road and put it in park and start the vehicle back up
Mar 05, 2025
On Sunday, July 14 at approximately 1:00 PM Eastern standard time the front passenger Active Head Restraint deployed. The vehicle was being operated at the time and was not involved in any sort of collision at the time of the deployment. Our local Dodge dealer provided me the number for the Dodge customer advocate group, who are not open on Sundays. The passenger in the front passenger seat was struck in the back of the head when the rest deployed, Causing headache, discomfort, and some nausea.
Jul 14, 2024
The recall that was done on 1/4/21 for a fuel pump relay on this vehicle has not been properly working since it was installed. Have had problems with a no start would just crank and it might start on the 3 or 4 try took to the dealers and even towed there once. Kept telling them that this problem started after this recall of the fuel pump relay. Gas mileage also went down. When taken in and even towed to dealership there was no codes for anything except battery was dead from the cranking trying to start the motor. after they got the battery charged it didn't do it for them so no codes for them to see. It would do it sometimes and then wouldn't do it. If you was out and about you might get stranded. Called Detroit the Dodge makers and was told that they wasn't going to do anything about it since it was out of warranty you only have a 2 years warranty on a recall part. But when they keep saying it's all done right. What does a consumer have to do to get it fixed properly!
Feb 28, 2024
It is believed after Dealer inspection/investigation that there is a problem with 2 ignition modules. The reason we took it to the Dealer is because the vehicle randomly turns off - lights, engine, everything - while being operated causing significant risk to any occupants in the vehicle. The issue was replicated and recorded on a flight recorder installed by the Dealer - paid for by the owners. The vehicle was inspected multiple times over the course of almost a year to replicate, analyze and identify the issue. There were check engine lights that came on and we had those reviewed but no issue was identified. These occurred before the vehicle started randomly turning off.
Jun 02, 2023
+ 19 more complaints for this component
AIR BAGS
20 complaints
What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest randomly deployed well car was in park. All I did was sit in my seat. How was your safety or the safety of others put at risk? My safety was put at risk because now I have a sore neck and migraine from something meant to keep me safe but instead jeopardized my safety. Has the problem been reproduced or confirmed by a dealer or independent service center? I will be calling as soon as they open. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Calling as soon as they open. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings at all.
Sep 22, 2025
Passenger headrest airbag deployed while car was stationary in garage. My daughter was hit sharply by deployed airbag. Has not yet been inspected, but is available for inspection. No warning this would happen.
Dec 24, 2024
The drivers headrest deployed without any impact, while sitting idly.
Nov 15, 2024
Passenger side front headrest airbag deployed without incident. There were no warning lights, messages or symptoms prior to deployment. The vehicle was inspected and certified upon purchase. This could have caused injury to myself or my children. My biggest concern is the same incident happening without warning to the driver’s side while I’m driving and causing an accident which results in injury or worse, death of myself or children. This is a problem.
Nov 13, 2023
Front Driver’s side headrest separated while parked. Dealer confirmed. They reported it deployed. No warning lights before or after incident.
Aug 17, 2023
+ 15 more complaints for this component
POWER TRAIN
18 complaints
My vehicle randomly stalled in the middle of the road (I was unaware of the recall, I was not notified of recall upon purchase of vehicle) when I was towed to shop they confirmed the issue was the fuel pump relay (I believe that is what it’s called that the recall is for) I was charged $700 for 2.5 mile tow and repair. After leaving the shop my vehicle began having other problems shortly after (within a month) my vehicle stopped accelerating like a normal vehicle would, it was harder to accelerate it seemed and then the noise.. it is like a knock or a grind? I was told I needed to replace my engine mount so I did… another $850 later and the noise is worse and it still doesn’t accelerate like it should and they are saying my transfer case needs replacing and that it will cost me 2k just for the parts. My car was in perfect condition before the relay failed.. no issues. So is it another recall or is it damage due to a recall I was never notified of?
Jul 22, 2025
Vehicle goes into low gear and locks up the traction control on its own. Without turning the knob to 4WD. The knob is in AWD when this happens. Usually you can put in neutral and turn the knob back and forth then let the car roll forward a little bit and the low gear and traction control will turn off, then you have to wait a little bit then put it in drive and continue. That is not a fix, and the last time it happened, it would not come out of low gear and I had to have it towed to the dealership. A week later they looked at it and it was not showing any codes, so they cannot fix anything. 3 days after I pick up car it does it again. Possible TCM is what technicians think but because no codes show up they won't fix anything. When this happens at a stop light and you start to move forward and it freezes up it is very unsafe.
Nov 22, 2024
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was taken to the dealer for a Customer Satisfaction Campaign: V51 (Power Train) repair; however, the contact stated that after the vehicle was retrieved; while driving at an unknown speed, the transmission failed to shift as needed with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the transmission solenoid failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed, but no further assistance was provided. The failure mileage was approximately 160,000.
Oct 19, 2022
THE CHECK ENGINE LIGHT CAME ON, AND IT WAS TAKEN TO THE DEALER A FEW DAYS LATER FOR SERVICE. I WAS TOLD THAT IT WAS CODE P0741: TORQUE CONVERTER CLUTCH CIRCUIT PERFORMANCE AND THAT IT WAS A CHRYSLER STAR CASE: S1321000013, WHICH MEANT THAT THE ONLY SOLUTION WAS TO REPLACE THE TRANSMISSION, AT A COST OF $5,000. THE VEHICLE HAD AN EXTENDED WARRANTY THAT RECENTLY EXPIRED, ONLY HAS AROUND 84,500 MILES AND HAS BEEN SERVICED REGULARLY. I CONTACTED CHRYSLER FOR FINANCIAL ASSISTANCE AS THIS ISSUE WAS NOT MY FAULT AND WAS DENIED. CALLED IN TWICE, WROTE A FORMAL LETTER OF COMPLAINT, AND SENT AN EMAIL TO CHRYSLER COMPLAINT DEPARTMENT. HAVE YET TO RECEIVE ANY RESPONSE BACK. VEHICLE IS NOT SAFE TO DRIVE AND CURRENTLY PARKED.
Nov 14, 2020
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT KELLY JEEP CHRYSLER DODGE RAM (501 STATE AVE, EMMAUS, PA 18049) THE VEHICLE HAD CAUGHT ON FIRE WHILE THE MECHANIC WAS REPAIRING THE POWER CONTROL MODULE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CONTACT MENTIONED THAT THE FIRE DEPARTMENT INFORMED THAT THE FIRE STARTED UNDER THE HOOD BY THE CONTROL MODULE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED. *BF FAILURE OCCURED ONCE ON AUGUST 2017, TWICE IN JULY OF 2019.*AS
Aug 19, 2020
+ 13 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
17 complaints
The engine in my vehicle stalls without warning while driving, which poses a significant safety risk, particularly on busy roadways where it could lead to accidents, endangering both myself and other drivers. The issue has been reproduced and confirmed in the past by a certified Dodge dealership auto shop, and the vehicle is available for inspection upon request. However, the vehicle or its components have not been inspected by the manufacturer, police, or insurance representatives. Before the engine stalls, the electronic throttle control lamp flashes, the vehicle gives a noticeable jerk, and then the engine shuts down. This problem occurs at any speed but has not happened when the vehicle is at a full stop.
Sep 18, 2024
The contact owns a 2013 Dodge Durango. The contact stated that while driving at 80 MPH, the vehicle lost motive power. Additionally, the electric throttle control warning light was illuminated. The vehicle was taken to an independent mechanic, where the fuel pump system was replaced; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.
Mar 17, 2023
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND CONTINUED DRIVING HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN (481 N INTERSTATE DR, NORMAN, OK 73069) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO THE SAME DEALER UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE REPAIR FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Feb 16, 2021
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT THEN SAW SMOKE THAT SEEPED INTO THE CABIN AS HE BROUGHT THE VEHICLE TO A STOP IN A PARKING LOT. THE CONTACT ALSO SAW SMOKE COMING FOR UNDER THE HOOD WHERE THE ENGINE WAS LOCATED BUT DID NOT SEE ANY FLAMES. AAA TOWED THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE BATTERY DEPLETED, ALTERNATOR WAS DEFECTIVE, POSITIVE TERMINAL WAS SHORTED DIRECTLY TO GROUND, TOTAL INTEGRATED MODULE AND POWER TRAIN CONTROL MODULE WERE BURNED. THE MECHANIC FOUND A SERVICE BULLETIN BUT IT DID NOT APPLY TO THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED BY THE INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 145,618.
Oct 30, 2020
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHCILE WAS TAKEN TO INGRAM PARK CHRYSLER JEEP DODGE RAM (7000 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238, (210) 782-8470) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER FOR AN INTERIM REPAIR HOWEVER, LOCAL DEALER WAS UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 87,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Oct 29, 2020
+ 12 more complaints for this component
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
14 complaints
My vehicle just clicks when I try to start it. The engine will not turn-over; it just clicks. Risk is that there wasn't any engine light warning or anything, and it is 19 degrees Fahrenheit with a -14 windchill outside. My vehicle was brought to the Dodge/Chrysler Dealership a few times for noises and overheating issues, but they said there weren't any problems. I knew there were issues because my vehicle's temperature gauge would go high for no apparent reason. I've been consistent with oil changes and fixed recommendations of wear and tear.
Dec 04, 2025
My car sputtered put after it was in motion. Upon trying to restart, the vehicle continuously shook while trying to restart during this time, I could not stop the car from trying with the start/off button or keys. I had to wait for the car to “give up”. The car could not restart. This is unsafe because I could have been killed by other traveling vehicles to abrupt stopping or killed while trying to restart the vehicle. The vehicle could not be put into drive or reverse and I could not stop it from trying to restart once I pressed the button. This could’ve caused a collision with other vehicles. I had the vehicle towed to an auto shop. They told me that the fuel injector fuse went bad which caused the stalling because gas could no longer travel through the vehicle. I have attached towing receipt and will post report once it’s emailed.
Nov 18, 2022
I believe that my vehicle falls under the Dodge R09 recall. As I accelerated on the gas, my car stalled out causing me to coast to the median. After about 30 minutes the car began to run without issue again. My vehicle acted exactly like the description from the recall for the fuel sensor. However, Dodge told me to pay out of pocket because it was not under the recall.
Dec 13, 2021
WHILE DRIVING IN MOTION MY VEHICLE STALLED IN THE MIDDLE OF A BUSY INTERSECTION, I THEN HAD TO COAST TO A STREET NEAR THE ROAD, TURN THE TRUCK OFF AND RESTART IT. NO CHECK ENGINE LIGHT WAS PRESENT. IT THEN HAPPENED AGAIN NEAR MY HOME, THIS WAS NO LONGER THAN A 3 MINUTE TIME SPAN FROM THE FIRST TIME IT HAPPENED. WEVE HAD THIS HAPPEN AT RANDOM TIMES THROUGH OUT THE YEAR. WEVE HAD A FUEL PUMP RELAY REPLACED IN JANUARY OF 2020 WHICH IS 7 MONTHS AGO AND THE SAME ISSUE IS OCCURING AGAIN.
Aug 29, 2020
DURANGO HAS STALLED AT HIGH SPEEDS. WHILE SLOWING DOWN AT LOWER SPEEDS, THE VEHICLE WILL, ON OCCASION, START TO STALL AS IT SORT OF RUMBLES AND SHAKES. NOW THE DURANGO WILL NOT START. ALL SYMPTOMS SEEM TO ALIGN WITH KNOWN RECALL ISSUES, HOWEVER, RECALL REPAIR IS NOT YET AVAILABLE. HAS BEEN SYMPTOMATIC SINCE APRIL 2019 UNTIL PRESENT. I HAVE TAKEN THIS PROBLEM TO THE DODGE DEALERSHIP FOR DIAGNOSIS AND REPAIR. THEY ARE UNABLE TO REPLICATE THE ISSUE BUT WERE ABLE TO RUN UP A BILL OF $3000 FOR ITEMS THAT DID NOT FIX THE ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WORRY ABOUT HAVING A TOTAL POWER FAILURE WHILE AT HIGH SPEED.
Jul 02, 2020
+ 9 more complaints for this component
AIR BAGS,SEATS
10 complaints
The passenger headrest deployed with no warning. My daughter was sitting in the seat while we were driving at 40 mph when the headrest shot forward and hit her head. There was no accident and no collisions of any kind to cause this to happen.
Jun 13, 2022
MY WIFE WAS SITTING IN THE PASSENGER SEAT AND GOT HIT IN THE BACK OF HEAD BY THE HEADREST. I WAS DRIVING APPROXIMATELY 45MPH ON A CITY STREET WHEN IT DEPLOYED VIOLENTLY FOR NO REASON WHATSOEVER. WE HAVE NEVER BEEN IN AN ACCIDENT WITH THIS VEHICLE SO THERE'S NO REASON THIS SHOULD HAVE HAPPENED. IT GAVE HER A PRETTY GOOD HEADACHE TOO.
Oct 18, 2020
MY HUSBAND WAS DRIVING AND THE HEADREST POPPED OPEN AS IF HE HAD AN ACCIDENT. HE WAS DRIVING ON A HIGHWAY IN THE MIDDLE OF A CITY, STAYED IN ONE LANE. THERE WAS NO ACCIDENT OR SUDDEN STOP OR ANYTHING SIMULATING AN IMPACT. THE HEADREST HIT MY DAUGHTER IN THE HEAD CAUSING A HEADACHE.
Oct 12, 2020
VEHICLE WAS STATIONARY IN MY DRIVEWAY, I WAS SITTING IN THE DRIVER SEAT. VEHICLE WAS RUNNING, BUT IN "PARK", DRIVER'S DOOR OPEN. MY HUSBAND REACHED IN FROM OUTSIDE TO HUG ME GOODBYE, AND THE DRIVER'S SIDE HEADREST POPPED OPEN. POWERFUL ENOUGH TO MOVE MY HEAD FORWARD, BUT NOT POWERFUL ENOUGH TO CAUSE PAIN OR INJURY. WE TRIED TO PUT IT BACK TOGETHER (NOT REALIZING THAT THERE WAS AN AIRBAG IN THERE), AND WERE UNSUCCESSFUL. I DROVE APPROXIMATELY 4 MILES TO WORK AFTERWARDS, ADJUSTING THE SEAT A BIT SO AS NOT TO IMPEDE MY POSTURE.
Sep 06, 2019
AS WE WERE GETTING IN THE TRUCK THE DRIVER SIDE AIRBAG ON THE HEAD REST EXPLODED. THANK GOD I WASN'T IN THE SEAT JUST YET WHEN IT WENT OFF.
Jun 30, 2019
+ 5 more complaints for this component
ELECTRICAL SYSTEM,SERVICE BRAKES
9 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAULDING CHRYSLER DODGE JEEP RAM (1246 OLD GRIFFIN RD, DALLAS, GEORGIA 30157) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Nov 21, 2017
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Apr 29, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mar 24, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED TWO NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Jan 30, 2015
TL*THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Jan 27, 2015
+ 4 more complaints for this component
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
7 complaints
Took my vehicle to 1 dealership to get fixed they said they couldn’t do it because my vehicle was too old and wouldn’t be able to find parts. Took my vehicle to 2 mechanics shops that said they could fix it. Insisted I need a wire harness AFTER completing other work they thought would fix it. My daughter came to visit and I told her what was going on. She began to look through wire diagrams of the vehicle and noticed the TIPM being a common factor in the systems that were effected. She took my VIN and noticed a recall that has not been addressed. I bought this vehicle not long ago from an independent dealership… I don’t understand how it is legal that neither vehicle maintenance facility informed me of the open recall that has yet to be perform on this vehicle. I don’t understand how it is legal for a DEALERSHIP not to inform me that a recall has yet to be address with this vehicle. Yet for every-time I get maintenance the VIN is to be recorded… So as I’m trying to fix the vehicle mechanics enter this vin sees a recall that could very well be related to the recall and do nothing but charge me for parts and don’t even inform me? How is any of that legal!?
Jun 10, 2023
My 2012 Dodge Durango was serviced under NHTSA Campaign 19-V813. This called for the replacement of the fuel pump relay to correct a potential no-start or stall situation. This also prevented fuel pump failure due to the unit not being switched off by the TIPM when the car is turned off. This repair has not corrected the problem. The car would be available for inspection upon request. The safety of the occupants could be at risk. The problem is intermittent and has not been able to be duplicated at the dealer. There are no warning lamps or codes that can be read. The car will crank over for an extended period of time but will not start. This is an intermittent problem and occurs two times a month or more, has been happening since Fall of 2020, and has been increasing in frequency. The fuel pump relay was replaced in June 2021 and the car had a no-start two weeks later. The check engine light does not come on. No codes are found by the dealer. The engine has not quit while in motion, but possibly could as this problem increases in frequency. On two occasions while the car was in motion the right rear window went down for no reason. The window could not be raised until the car was brought to a stop, turned off and started again. The window could then be raised using the driver's door control. This poses a danger to the occupants of the vehicle especially during severe weather and is at least a distraction to the driver. The common denominator in these two problems is the TIPM. I think the fuel pump relay problem is actually a problem found deeper within the TIPM. Chrysler is simply saying that the "flix" is a relay and not the real culprit, the much more expensive TIPM. The dealer says they cannot diagnose this problem unless it is happening on their lot. They have inspected the fuel pump relay work that was done under recall and said that the installation was correct.
Jan 25, 2022
Crank wont start engine light etc sign and abs and crank forever then start then cut off within 5-10 secs with high rpm
Dec 24, 2021
MY DURANGO STARTED TO SPURTER AROUND 30 MPH AND AGAIN AT AROUND 50 MPH. IT ALSO SEEM TO NOT HAVE TO POWER TO GET THE DURANGO TO GET UP AND GO IT SEEM TO LAG AND NOT HAVE THE POWER. I AM NOT UNDERSTANDING WHY THERE IS NO REPLACEMENT FOR THE RECALL PARTS FOR THIS VEHICLE. BACK IN 2018 I HAD TO GET THE VEHICLE LOOKED AT AND THEY SAID THERE IS NO NEW PRODUCT TO REPLACE THE RECALL PART AND HERE WE ARE IN 2020 AND STILL DODGE HAS NOTHING TO REPLACE THE BAD PART WITH. I AM HAVING TO PURCHASE THE PART THAT IS NOT WORKING AND REPLACE IT WITH A NEW BAD PART. DODGE IT IS TIME TO GET IT TOGETHER AND FIX IT
Nov 26, 2020
THE VEHICLE HAS SHUT OFF WHILE DRIVING A FEW TIMES. HAD TO START IT BACK UP. ONCE, IT SHUT OFF THEN TURNED RIGHT BACK ON. NO LIGHTS ON, WARNINGS NOTHING.
Oct 05, 2019
+ 2 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
7 complaints
WHEN DRIVING THE CAR JUST SHUTS DOWN THE STEERING WHEEL GETS REALLY HARD AND POWERS OFF THE WHOLE CAR,IT HAPPENES A COUPLE OF TIMES BUT THE WORST ONE I WAS GOING 50MILES IN A BUSY STREET AND THIS HAPPENED ALMOST HAD A CAR ACCIDENT,THIS IS CONSTANTLY HAPPENING EVERYDAY SHE IS MY DAILY DRIVER AND I DRIVE SCARED ALL THE TIME .
Aug 12, 2020
MY VEHICLE STALLS WHILE DRIVING IN TRAFFIC ON A CITY STREET. HOWEVER, THE VEHICLE STARTS RIGHT BACK WHILE IT'S COMING TO A SLOW ROLL. I TRY TO CRANK IT WILL ROLLING TO PREVENT AN ACCIDENT. I HAVE HAD THE VEHICLES BATTERY, ALTERNATOR, STARTER, AND FUEL SYSTEM CHECKED. THE IGNITION SWITCH WAS REPLACED IN THE VEHICLE BECAUSE THE VEHICLE PUSH START BUTTON GETS STUCK AND A NEW KEYPAD WAS PROGRAMMED FOR THE VEHICLE. THE VEHICLE STALLS WHILE IN MOTION AT ANY GIVING MOMENT.
Jul 25, 2019
FORWARD COLLISION WARNING (FCW) OFF LIGHT GOING ON CAUSING TRANSMISSION TO DOWN SHIFT GEARS WHILE DRIVING; CAUSING YOU TO HAVE TO COME COMPLETELY TURN OFF THE VEHICLE TO STOP THE ISSUE FROM HAPPENING. IT APPEARS A FAULTY SENSOR IS TRIPPING THE TRANSMISSION/ELECTRICAL ISSUE.
Jun 18, 2019
I'VE BEEN HAVING ISSUES WITH MY VEHICLE STALLING AT RANDOM TIMES WHERE I'M STUCK STRANDED FOR ABOUT 2 TO 5 MINUTES BEFORE THE VEHICLE WILL START AGAIN WITHIN THE LAST YEAR. I'VE HAD MULTIPLE CASES OPEN WITH CHRYSLER AND THE LOCAL DEALERSHIP IN HAMPON VIRGINIA. MY CURRENT CASE NUMBER WITH CHRYSLER IS 34055781. I'M NOW GETTING THE RUN AROUND AND CHRYSLER SEEMS UNWILLING TO HELP ME. THIS VEHICLE IS UNSAFE AND UNRELIABLE AND I FEAR MY FAMILY OR MYSELF WILL END UP IN AN ACCIDENT DUE TO THE LACK OF STEERING WHEN IT SHUTS OFF WITHOUT WARNING. I'VE LOOK ON THE INTERNET AND IT'S LITTERED WITH THIS VERY ISSUE THAT CHRYSLER WILL NOT ACKNOWLEDGE AS A ISSUE. I DON'T KNOW WHERE ELSE TO TURN AND I HOPE THAT SOMEONE CAN PROVIDE ME SOME GUIDANCE AND LET ME KNOW WHAT OPTIONS IF ANY I HAVE TO EITHER GET OUT OF THIS VEHICLE THROUGH CHRYSLER OR MAKE THEM FIX THE ISSUE PERMANENTLY. IT STALLS AT RANDOM, SITTING AT A RED LIGHT, DRIVING DOWN THE HIGHWAY AT ANY GIVEN SPEED. CHRYSLER CLAIMS THAT THEY'VE REPLACED ALTERNATORS, FUEL PUMP RELAY AND TIPM, BUT IT'S STILL DOING IT AND IT STARTED OUT OF NOWHERE. I'VE REPORTED THIS ISSUE ABOUT 6 TIMES TO POMOCO CHRYSLER DODGE JEEP RAM OF HAMPTON AND 4 TIMES NOW TO CHRYSLER.
May 08, 2018
VEHICLE STATIONARY, INTERMITTENTLY NOT STARTING WHEN PUSH BUTTON HAS BEEN PRESSED, WE CAN HEAR STARTER ATTEMPTING TO ENGAGE BUT WILL NOT START. SOMETIMES THE STARTER CONTINUOUSLY RUNS FOR ABOUT 10 SECONDS ATTEMPTING TO START THE CAR AND THE ONLY WAY TO STOP THE STARTER, IS YOU HAVE TO LEAVE THE VEHICLE AND LOCK THE CAR W/KEY FOB. HAS DONE THIS INTERMITTENTLY SINCE JULY OF 2017. THE VEHICLE HAS HAD THE FUEL PUMP RELAY REPLACED DUE RECALL ON 09/2015. THE INTERMITTENT NON STARTING ISSUE HAS OCCURRED A TOTAL OF 12+ TIMES. ON TWO OF THE OCCURANCES THE PROBLEMS HAVE BEEN VIDEO TAPED. HAD THE VEHICLE TO THE DEALERSHIP TWO DIFFERENT TIMES AND BOTH TIMES THEY STATE THAT THEY COULD NOT GET THE VEHICLE TO DUPLICATE THE PROBLEM NOR WERE THERE ANY CODES IN THE SYSTEM, THEREFORE, THEY COULD NOT RESOLVE THE MATTER. WHEN WE TRIED TO SHOW THEM THE VIDEOS THEY ADVISED THAT THEY HAD NO INTEREST IN VIEWING THEM. THEY ALSO ADVISED SEVERAL TIMES THAT WITHOUT A DUPLICATION OF THE ISSUE, THAT THEY COULD DO NOTHING TO RESOLVE THE ISSUE. DEALERSHIP CONTINUES TO MAINTAIN THAT WE ARE THE ONLY ONES THAT THEY KNOW OF THAT IS HAVING THIS PARTICULAR ISSUE.
Jan 15, 2018
+ 2 more complaints for this component
STRUCTURE
6 complaints
2013 DODGE DURANGO WAS SHOWING RUST BUBBLES ON PASSENGER DOOR. VEHICLE WAS IN THE BODY SHOP FOR ACCIDENT REPAIR AND WE ASKED FOR RUST SPOTS TO BE REVIEWED. AUTOBODY MANAGER CONFIRMED THAT RUST IS CORRODING THE DOOR FROM THE INSIDE OUT AND WATER IS ENTERING THROUGH A DEFECT IN THE DOOR HANDLE. THERE IS A CLEAR WATER MARK LINE VISIBLE FROM THE INSIDE DOOR SKIN SHOWING FROM THE DOOR HANDLE TO THE HEAVILY RUSTED AREA. THERE IS DEFECT IN THE HANDLE THAT NEEDS TO CORRECTED. OUR CAR HAS BEEN BEEN GARAGED AND VERY WELL MAINTAINED.
Aug 03, 2019
WHILE PARKED IN OUR DRIVEWAY WITH THE VEHICLE OFF, MY WIFE OPENED THE REAR LIFTGATE USING THE EXTERIOR LATCH HANDLE. THE LIFTGATE RAISED TO THE OPEN POSITION AUTOMATICALLY, BUT THEN SLAMMED SHUT WITHOUT WARNING. WHEN THE PNEUMATIC STRUT THAT HOLDS THE LIFTGATE OPEN FAILED, THE ENTIRE WEIGHT OF THE LIFTGATE LANDED ON MY WIFE'S HEAD, WHO WAS REACHING INTO THE TRUNK TO REMOVE ITS CONTENTS.
Nov 21, 2017
WAS DRIVING ON FREEWAY TO SAN ANTONIO TEXAS AND WITH NO WARNING BOTH FRONT FENDER FLARES FELL OFF AND GOT CAUGHT WITH FRONT TIRES AND CAUSE WIFE AND CAR BEHIND US TO ALMOST WRECK.. RESEACHED PROBLEM AND FOUND OUT IT HAPPENNG ALOT. THIS CAN CAUSE A CAR CRASH IF CARS BEHIND YOU ARE HIT WITH FENDER FLARES BY SURPIZE.
Jul 16, 2017
THE PASSENGER SIDE WHEEL WELL MOLDING DETACHED AND FLEW OFF WHILE DRIVING. THE TRUCK WAS RETURNED TO THE DEALER FOR SERVICE AFTER WAITING FOR 2 HOURS I WAS ADVISED THE PART WOULD NEED TO BE ORDERED AND WOULD BE COVERED UNDER WARRANTY. I RETURNED TO THE DEALER WHEN THE PART WAS IN, TOLD THE PART WAS AT ANOTHER SHOP AND I WOULD HAVE TO WAIT UNTIL IT WAS PICKED UP. WAITED FOR AN ADDITIONAL 2 HOURS AND WAS TOLD BY A SERVICE ADVISER THAT THE PART WAS DAMAGED AND THEY WOULD NEED TO ORDER ANOTHER ONE, AGAIN I WAS ADVISED THAT THE PART WOULD BE COVERED. WAITED AN ADDITIONAL 3 WEEKS AND RETURNED TO HAVE THE PART INSTALLED, WAS CALLED BY A DIFFERENT SERVICE ADVISER AND TOLD THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WAS A MARK ON THE BUMPER THAT LOOKED LIKE THE BUMPER WAS PULLED OFF BY AN OUTSIDE FORCE. I EXPLAINED THAT THE MARK ON THE BUMPER OCCURRED A YEAR BEFORE THE INCIDENT AND STILL HAD TO PAY $249 FOR A PART THAT I WAS ORIGINALLY WAS TOLD WOULD BE COVERED UNDER WARRANTY.
Oct 13, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BUMPER CLIP LOOSENED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE BUMPER CLIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
Sep 11, 2015
+ 1 more complaint for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
5 complaints
The passenger side headlight lamp is not working due to something in the harness. I have owned 2 dodge durango suv's and both had problems with the passenger side headlamp. No power to the light the first one would come on if you wiggled the headlight harness. The one I have now has been checked and there is no power to the bulb. When I'm out driving around town I notice I am not the only dodge durango without a headlight I have seen so many with the same issue. I have seen other chrysler's and dodge vehicles diffrent make and models with a headlight blown out. I think they need to fix this its a harness problem not just a bulb replacement issue. I should not have to try and replace a wiring harness due to the defects I can clearly see with other vehicles having the same issues. This started about a year after I bought the vehicle. Bought brand new bulbs 2 times thinking it was just a bulb well its the harness. All fuses have been checked with a multimeter as well as the bulb outlet.
Nov 19, 2025
I HAVE 2013 DODGE DURANGO SXT AND I BOUT IT FROM MIKE ALBERTS DEALERSHIP IN CINCINNATI, OHIO. A LITTLE OVER A YEAR I BOUGHT IT, IT STARTED HAVING ISSUES WITH THE TRUCK CUTTING OFF WHEN I HIT BUMPS. THE HEADLIGHTS KEEP GOING OUT, I HAVE TO REPLACE THE THE BULBS AND THEN FINALLY REPLACED THE HARNESS THAT HOUSE THE BULBS BECAUSE THE ORIGINAL ONE WAS FRIED. OVER TIME THE ONES THAT I BOUT ARE BEGINNING TO BURN AS WELL CAUSING THE BULBS TO GO OUT. WHEN I TAKE THE TRUCK BACK TO THE DEALERSHIP, THEY SAY THEY HAVE CAN'T FIGURE OUT WHAT THE ISSUE IS WHEN IT COMES TO THE TRUCK CUTTING OFF. IT'S A SAFETY HAZARD FOR MY FAMILY DRIVING THAT TRUCK AND I'M SURE IT WOULDN'T LOOK NICE ON Y'ALL END IF I WAS TO GET INTO AN ACCIDENT WITH THIS VEHICLE IF IT STALLS ON ME.
May 15, 2019
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. AFTER REPLACING THE HEADLAMP BULBS SEVERAL TIMES, THE CONTACT WAS INFORMED THAT THE WIRING HARNESS TO THE HEADLAMP WAS MELTED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STATED THAT THE TURN SIGNAL SWITCH MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO GEORGIA CHRYSLER DODGE JEEP (LOCATED AT 12114 US-301, STATESBORO, GA 30458, (912) 871-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS NO WIRING FAILURE AND NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Oct 03, 2018
I HAD AN ELECTRICAL FIRE IN THE HEADLINER BEHIND THE PASSENGER SUN VISOR TODAY 7/18/18. MY VEHICLE WAS REPAIRED PRIOR IN 2014 RELATED TO THE RECALL CONCERNING THIS WIRING. SHORTLY AFTER STARTING THE VEHICLE AND DRIVING, SMOKE STARTED ROLLING OUT FROM BEHIND THE HEADLINER. I PULLED INTO AN AUTO SHOP AND THEY LOCATED THE SOURCE OF THE FIRE.
Jul 18, 2018
WE HAVE A 2013 DODGE DURANGO WITH APROX 1600 MILES ON IT. I HAVE NOTICED ON TWO DIFFERENT DAYS NOW THAT WHEN I GET INTO THE VEHICLE AND START IT THAT THE "READING LAMPS" THAT ARE UP BY THE SUNGLASSES HOLDER LOCATED IN THE FRONT TOP OF THE VEHICLE, I NOTICED THAT THEY ARE "ON" ... AND I HAVE TO MANUALLY TURN THEM OFF. THEN ON A DIFFERENT DAY I WENT TO RUN ERRANDS, AND I GOT IN AND OUT OF THE VEHICLE 3 TIMES, AND AFTER ALL 3 OCCASIONS WHEN I GOT BACK INTO THE VEHICLE THE LIGHTS WERE "ON" AGAIN....THERE WAS NO ONE IN THE CAR THAT COULD TURNED THEM ON, AND IT WAS DAYLIGHT OUTSIDE EVERY TIME. I'M NOT FOR SURE WHAT IS GOING ON BUT IT WORRY'S ME A BIT SINCE I HAVE SEEN THESE OTHER PEOPLE REPORTING LIGHTING/ELECTRICAL ISSUES AND POSSIABLE HEADLINER FIRES! I SEE THERE IS AN OPEN INVESTIGATION WITH CHRYSLER ABOUT THIS OR A SIMILAR ISSUE....I WOULD LIKE TO ADD MY INCIDENT TO THIS AS WELL...HOPING THEY CAN GET THIS FIGURED OUT AND FIND A FIX TO THE RISK/ISSUE. *TR
Mar 05, 2014
STEERING
5 complaints
When I am at a complete stop and then I go to take off as I accelerate the vehicle pulls hard to the right it doesn’t do this every time but it pulls hard to the right and if I don’t catch it in time I will end up in the side of another car or in a ditch this also occurs while I’m already driving at speed and I got to accelerate it will pull hard to the right but then again it does not happen every time
Jan 06, 2023
POWER STEERING FLUID LEAKING
Jan 07, 2020
STEERING GEAR BOX NEEDED TO BE CHANGED. TOOK OUR VEHICLE IN FOR A LEAK COMING OFF WHAT LOOKED TO BE A COOLANT LINE. NEXT THING I KNOW WE GOT A CALL THAT OUR GEAR BOX NEEDED REPLACED WHICH LEADS ME TO BELIEVE THAT WHEN WE TOOK IT IN FOR A REGULAR SERVICE RECENTLY THEY SAID WE HAD A LEAK IN THE DRIVE LINE WHICH WE FIXED. THE DEALERSHIP LOOKED AT DETERMINED THE LEAK I SAW WAS A COMPLETELY DIFFERENT PROBLEM IM JUST REACHING OUT TO YOU GUYS TO MAYBE LOOK INTO THE STEERING GEARBOX ISSUE ONLY BECAUSE A CAR WITH 80000 MILES ON IT SHOULD NOT HAVE SUCH A MAJOR ISSUE. I KNOW THINGS GO WRONG ON VEHICLES JUST WOULD LIKE TO MAKE YOU AWARE OF A SITUATION THAT IS ONGOING I HAVE READ ON YOUR SITE OTHERS HAVING THE SAME ISSUE. TO ADD TO IT THE CAR STEERING SEEMED NORMAL NO ISSUES I AM GLAD THEY CAUGHT CAUSE IF STEERING WERE TO FAIL THAT COULD BE A BAD SITUATION.
Jun 27, 2019
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, AN INDEPENDENT TECHNICIAN INFORMED THE CONTACT THAT THERE WAS A LEAK IN THE STEERING GEAR. IN ADDITION, IT WAS SUGGESTED THAT THE STEERING GEAR BE REPLACED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA TO ENFORCE THE RECALL. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,115. PART DISTRIBUTION DISCONNECT
Feb 09, 2018
POWER STEERING FAILS, THEY HAVE REPLACED PUMP AND FLUID STILL FAILS UNABLE TO TURN THE WHEEL WITHOUT MAJOR FORCE.
Feb 25, 2016
ENGINE,FUEL/PROPULSION SYSTEM
5 complaints
MY VEHICLE GET STALL ONCE ON A WHILE IT TAKES A FEW TURNS TO GET IT STARTED IT IT HAPPENED THREE TIMES ALREADY
Oct 17, 2020
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD RANDOMLY SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (UNKNOWN) AND MANUFACTURER WERE NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM) BUT THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 100,000. (RECALL RELATED INCIDENT) TS
Jan 21, 2020
I WAS DRIVING AND BRAKING FOR A STOP SIGN AND THE VEHICLE STARTED TO JOLT. I PULLED IN TO THE GARAGE AND THE VEHICLE SHUT OFF ON ITS OWN. I WENT TO RESTART IT AND IT WOULD TURN OVER BUT WOULD NOT START. I TRIED AGAIN LATER THAT NIGHT, AND IT STARTED AGAIN.
Oct 28, 2019
VEHICLE IS HAVING ISSUES STARTING WHILE PARKED. I HAVE SEEN THAT 2012 - 2013 DODGE DURANGO'S DO HAVE A ACTIVE RECALL FROM CHRYLSER ON CERTAIN MODELS FOR THE TIPM. THE ISSUES STEMS FROM THE CARS INABILITY TO START DUE TO THE TIPM NOT PROVIDING FUEL WHEN ATTEMPTING TO START. THE STARTER IS ATTEMPTING TO START THE VEHICLE BUT IT DOES NOT FULLY TURN OVER. HTTP://M.CARCOMPLAINTS.COM/NEWS/2015/CHRYSLER-DODGE-JEEP-TIPM-LAWSUIT.SHTML THIS ISSUE STARTED MID MARCH 2019 AND HAS PERSISTENTLY GOTTEN WORSE WITH SOMETIMES NOW FAILING TO PROPERLY START.
Jun 18, 2019
I HAD THE RECALL DONE IN 2015 FOR THE FUEL PUMP RELAY. I WAS DRIVING MY VEHICLE WHEN IT DIED AND NOW I AM BEING TOLD THE FUEL PUMP RELAY IS OUT AND NEEDS TO BE REPLACED. I SPOKE WITH THE 800 NUMBER FOR DODGE WHO REFUSED TO COVER THE REPLACEMENT BECAUSE I HAD IT DONE ALREADY. THIS IS SOMETHING THAT SHUTS THE VEHICLE DOWN EVEN IF YOU ARE DRIVING. I WAS DRIVING MY VEHICLE AND IT SHUT DOWN AS SOON I CAME INTO MY NEIGHBORHOOD. IT HAD TO BE TOWED.
Jun 10, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
5 complaints
FOR THE PAST 2 WEEKS MY DURANGO HAS BEEN SHUTTING OFF WHILE DRIVING LATEST INCIDENT 60MPH ON THE HIGHWAY. THE VEHICLE HAS RESTARTED EACH TIME SO FAR. I LOOKED UP A RECALL 15V115000, 14V-530. THESE BOTH STATE THEY ARE NOT FOR MY VEHICLE BY VIN, HOWEVER BY YEAR IT IS.
Oct 22, 2019
I HAVE A 2013 DODGE DURANGO. I PURCHASED THIS VEHICLE IN OCTOBER 2018, AND SOON AFTER I STARTED EXPERIENCING THE PROBLEM. ON MAY OCCASIONS WHILE DRIVING THE VEHICLE RANDOMLY TURNS OFF, ALL ELECTRICAL INSIDE THE VEHICLE GOES BLANK, POWER STEERING GOES OUT AS WELL. IT HAS HAPPENED WHILE STOPPED, PULLING OFF FROM A STOP LIGHT, ON SIDE STREETS, AND ON HIGHWAYS. THERE DOESN'T SEEM TO BE A SPECIFIC TIME THIS HAPPENS. I HAVE TAKEN THE VEHICLE INTO THE AUTO SHOP, AND TO THE DEALERSHIP. BOTH HAVE SAID WITHOUT A CODE OR BEING ABLE TO REPLICATE THE ISSUE THEY CAN'T DO ANYTHING. THE ISSUE HAPPENS RANDOMLY, SO I DON'T SEE HOW IT CAN BE REPLICATED SO EASILY. THIS IS VERY DANGEROUS, AND COULD BE DEADLY. I HAVE A 9 WEEK OLD BABY THAT I CAN'T HAVE IN THE VEHICLE, BECAUSE I FEAR FOR HER SAFETY.
Mar 19, 2019
DODGE DURANGO 2013- 78,000 MILES: ON MULTIPLE OCCASIONS WHILE DRIVING OUR 2013 DURANGO IT JUST SHUTS OFF. ALL INSIDE ELECTRICAL DEVICES GO BLANKS AND WE LOSE POWER STEERING. WE HAVE DOCUMENTED DATES OF WHEN THIS HAS OCCURRED AND IT CAN BE 5 MINUTES INTO THE DRIVE OR 45 MINUTES ON A BUSY HIGHWAY. WE HAVE HAD IT THE GARAGE MULTIPLE TIMES AND THEY CONTINUE TO TELL US WITHOUT A CODE THEY CAN NOT DIAGNOSE ANY ISSUES. THIS HAS BEEN HAPPENING SINCE JUNE 2018. WE REPORTED THIS ISSUE TO DODGE. THEY SUGGESTED WE GO TO THE GARAGE FOR A DIAGNOSIS. WE TRIED AGAIN ON 12/26/18 TO GET A DIAGNOSIS AND THEY AGAIN COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WITHOUT A CODE. AS MY HUSBAND PROCEEDED TO DRIVE AWAY FROM THE GARAGE, IT SHUT OFF AGAIN. HE WENT BACK INTO THE GARAGE AND THEY SAID THEY COULDN'T FIND ANY CODES. SO WE CONTINUE TO PAY FOR GARAGE VISITS WITH NO ANSWERS. WE ARE NOW AFRAID TO DRIVE OUR ONLY VEHICLE BECAUSE IT SHUTS OFF COMPLETELY WHILE DRIVING. IT IS COMPLETELY DANGEROUS TO BE DRIVING DOWN A BUSY HIGHWAY AND YOU LOSE YOUR POWER STEERING OR IF YOU ARE PULLING OUT OF AN ESTABLISHMENT AND LOSE POWER IN FRONT OF OTHER CARS. WE PAID A LOT OF MONEY FOR THIS CAR AND HAVE TAKEN CARE OF IT WITH REGULAR OIL CHANGES AND GARAGE VISITS. THIS SEEMS LIKE A MAJOR SAFETY ISSUE AND DODGE SHOULD BE CONCERNED THAT SOMEONE MAY BE HURT OR KILLED.
Jan 06, 2019
AS OF 7/28/2017, WHILE DRIVING ON THE HIGHWAY THE ALTERNATOR WENT OUT CAUSING THE COMPUTER SYSTEM TO ALSO GO OUT AND THE CAR STALL HAVING NO POWER . THE VEHICLE HAD TO BE TOW TO THE REPAIR SHOP.
Jul 29, 2017
I AM THE FIRST AND ONLY OWNER OF A DODGE DURANGO 2013: ON DEC 25TH I WAS LEFT STRANDED WITH MY CAR, WINDOWS OPEN AND UNABLE TO MOVE IT ANYWHERE. IT LITERALLY DIED AND HAD TO LEAVE IT ALONG THE ROADSIDE SINCE I WAS WITH MY 4 SMALL CHILDREN. I WAS DRIVING, AND THE CAR STARTED WITH A WEIRD NOISE, THEN SMOKE STARTED COMING OUT, THE ALL THE LIGTHS ON THE DASHBOARD STARTED TO FLASH, THE TEMPERATURE WAS ALWAYS INFORMED AS NORMAL, THEN THE WINDSHIELD WIPPERS STARTED TO WORK ON ITS OWN AND THEN THE CAR LITERALLY DIED. THERE WAS NO POSSIBILITY OF IGNITION NOR NOTHING. THE CAR HAD TO BE TOWED AWAY BY A SPECIAL TRUCK SINCE IT HAD TO PICK UP THE CAR AND PLACE IT ON THE TRUCK, SINCE THERE WAS NO POSSIBILITY TO HAVE IGNITION. THE MOST STRANGE THING IS THAT ON DECEMBER 12, THE CAR WAS OUT OF THE DOGE WORKSHOP FOR THE 40,000 KM REVISION WITH NO PROBLEM. SO FAR I HAVE BEEN INFORMED THAT THE CENTRAL COMPUTER OF THE CAR DIED, THE BATTERY WAS BURNED AND THE ALTERNATOR DIED............ ALL THIS INFORMATION IS PROVIDED BY THE GARAGE WHERE MY CAR IS AT. IS THIS A PROBLEM THAT I HAVE TO PAY FOR OR IS IT A PROBLEM THAT THE COMPANY WILL PAY FOR EVERYTHING? PLEASE ADVICE ME ON HOW TO PROCEED
Jan 03, 2016
VEHICLE SPEED CONTROL
5 complaints
DRIVER AND PASSENGER STOPPED AT REST AREA ON INTERSTATE I-75. WHEN RETURNING TO VEHICLE, DRIVER AND PASSENGER CONNECTED SEATBELTS. DRIVER CHECKED SURROUNDINGS FOR CLEARANCE BEFORE PUTTING DURANGO IN REVERSE, WITH FOOT ON BRAKE TO SLOWLY EXIT PARKING SPACE. WHILE IN REVERSE TURN, VEHICLE SUDDENLY ACCELERATED AT A VERY HIGH SPEED. A CHEVY CRUZE PARKED BEHIND WAS STUCK(REAR TRUNK AREA). DRIVER, REALIZING VEHICLE WAS NOT STOPPING LOOKED INTO REAR VIEW MIRROR TO SEARCH FOR OPEN, SAFE AREA. DRIVER AIMED FOR EMPTY SPACE BETWEEN CRUZE AND A CHEVY EQUINOX. DURANGO HOPPED CURB, BOUNCING DOWN ON FRONT END OF EQUINOX, DAMAGING AND TEARING OFF FRONT BUMPER. AT SOME POINT DRIVER PUT BOTH FEET FIRMLY ON BRAKE PEDAL. VEHICLE CONTINUED ONTO GRASS, DIGGING INTO GRASSY AREA, FINALLY STOPPING BEFORE COLLIDING INTO TREES WHICH WERE BEHIND. IN ADDITION TO DAMAGE TO TWO OTHER VEHICLES, THE DURANGO SUSTAINED REAR END DAMAGE.. LEFT REAR TIRE WAS ON THE GROUND SIDEWAYS WITH TIRE DETACHED FROM RIM. STILL NOT SURE IF DURANGO FINALLY RESPONDED TO BRAKES OR IF TIRE SNAPPING OFF SUSPENSION IS WHAT FINALLY STOPPED VEHICLE. THIS ALL OCCURRED WITHIN SECONDS. STATE POLICE WERE SUMMONED, REPORT TAKEN. DURANGO REMOVED FROM SCENE VIA FLAT BED TOW TRUCK. DAMAGE ESTIMATES AND POLICE REPORT ARE PENDING AT THIS TIME.
May 21, 2017
WHILE PARKING MY TRUCK, I REMOVED MY FOOT FROM THE ACCELERATOR AND THE TRUCK ACCELERATED UNEXPECTEDLY, WENT OVER A CURB, INTO A TREE AND BACK OVER A CURB. THERE WAS OVER $19,000 WORTH OF DAMAGE TO THE TRUCK. A CASE WAS OPENED WITH DODGE/CHRYSLER AND THE RESPONSE WAS RECEIVED OVER A MONTH LATER INDICATING THAT THIS INCIDENT WAS NOT DUE MANUFACTURER FAULT. THIS TRUCK WAS ALSO AT THE DEALERSHIP 4 DAYS PRIOR TO BE SERVICED FOR RECALL CAMPAIGN R09/NHTSA 14V-115.
Oct 12, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 35 MPH, THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO THE CURB. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER, BUT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 21,000.
Oct 01, 2015
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SLOWED DOWN INTERMITTENTLY TO 25 MPH WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Aug 04, 2015
ON START, THE ENGINE REVVED UP TO 4000 RPM AND STAYED THERE. IT TOOK SEVERAL TAPS ON THE ACCELERATOR TO GET THE ENGINE TO RETURN TO NORMAL IDLE SPEED. THIS HAS HAPPENED INTERMITTENTLY AT LEAST A DOZEN TIMES SINCE. RANDOM - DIFFERENT TIMES OF DAY AND TEMPERATURE AND MOISTURE. *TR
Jan 12, 2015
VISIBILITY
5 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WATER ENTERED THE VEHICLE ASSOCIATED WITH THE SUN ROOF AND FRONT WINDSHIELD. THE DEALER WAS UNABLE TO PREVENT THE FAILURE AFTER REPLACING A SEAL. THE CONTACT WAS REFERRED TO A GLASS REPAIR SHOP WHO REPLACED THE FRONT WINDSHIELD. THE CONTACT NOTIFIED THE MANUFACTURER. THE FAILURE MILEAGE WAS 57,000.
May 10, 2017
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT VARIOUS SPEEDS, THE SUN ROOF GLASS SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Apr 20, 2015
WE WERE TRAVELING ON THE HIGHWAY WHEN WE HEARD A POP THEN IT SOUNDED LIKE A BAG WAS STUCK TO THE ROOF OF OUR CAR AND WAS FLAPPING IN THE WIND. WE STARTED TO OPEN THE SUNROOF SHADE WHEN WE NOTICED THE SUNROOF GLASS WAS BROKEN. WE WERE NOT HIT BY ANY ROAD DEBRIS AND AFTER STOPPING TO LOOK OVER THE DAMAGE WE NOTICED THE SUNROOF GLASS WAS BLOWN OUT NOT IN. THE LEFT OVER SUNROOF GLASS ON THE DRIVER SIDE CORNER WAS STICKING UP. WE BELIEVE THE SUNROOF GLASS EXPLODED OUT. *TR
Dec 22, 2014
DRIVING DOWN 101 SOUTHBOUND APPROX 10 MILES NORTH OF CRESCENT CITY, CA AT APPROX 55MPH SUNROOF SUDDENLY SHATTERED WITH A LOUD AUDIBLE POP. SUNROOF WAS CLOSED AT THE TIME, WITH MANUAL ROOF SLIDER IN PLACE AS WELL. VEHICLES BEHIND WERE STRUCK BY GLASS BUT DID NOT STOP. *TR
Nov 28, 2013
AS I WAS DRIVING ON I-35 NORTH IN IOWA - RAIN WAS JUST STARTING - NO OTHER VEHICLES NEARBY, NO BIRDS, OVERPASSES, ETC - THE SUNROOF EXPLODED INTO A THOUSAND TINY PIECES. LUCKILY, THE SUNROOF COVER WAS CLOSED AS IT KEPT ALL THE GLASS FROM FALLING INTO THE CAR. THERE APPEARS TO BE NO SIMPLE EXPLANATION WHY THIS HAPPENED. THE SERVICE MECHANIC AT A DODGE DEALERSHIP SAID IT APPEARED TO BE FAULTY GLASS ALTHOUGH DODGE WILL NOT ACCEPT A CLAIM UNDER MY WARRANTY. *TR
Aug 02, 2013
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
4 complaints
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was experiencing difficulty starting. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired at the contact's expense; however the failure reoccurred approximately two months later. The contact contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); however, the VIN was not included. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 140,000.
Oct 18, 2024
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL, WHEN THE VEHICLE FAILED TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO START THE VEHICLE LATER. THE VEHICLE WAS TAKEN MT HOME CHRYSLER JEEP DODGE (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647, 208) 580-1000), WHERE IT WAS DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS TAKEN LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE LOCATED AT 222 S AUTO DR, BOISE, ID 83709, (208) 514-0835, WHERE IT WAS ALSO DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE FOR A SECOND TIME TO BE MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER REPLACED THE FUEL PUMP RELAY. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE AND WAS TAKEN BACK TO DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 104,000.
Sep 02, 2020
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT 2817 WATSON BLVD, WARNER ROBINS, GA 31088, WHERE THE MECHANIC REPLACED THE FUEL PUMP. THE FAILURE RECURRED WITH THE CONTACT NOT BEING ABLE TO START THE VEHICLE AND THE VEHICLE WAS TOWED BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FUEL PUMP RELAY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Jul 24, 2020
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FUEL PUMP WAS PREVIOUSLY REPAIRED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE CONTACT STATED THAT THE TIPM WAS REPLACED TO FIX THE FAILURE OF THE FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE FAILURE MILEAGE WAS 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
May 18, 2020
POWER TRAIN,ELECTRICAL SYSTEM
4 complaints
MIENTRAS ESTOY CONDUCIENDO (EN MOVIMIENTO) EL VEHCULO EN AWD AUTO CAMBIA A LOW RANGE, ENCIENDE LA LUZ AWD Y SE PONE PESADO, AL DAR REVERSA SE TRANCAN LAS GOMAS HACIENDO UN RUIDO FUERTE Y SE TORNA PESADA AL DAR CURVA Y AL CORRER.
Feb 12, 2021
AROUND JANUARY OF 2018 MY 2013 DURANGO R/T 4WD LOW LIGHT STARTING BLINKING WHILE DRIVING ON THE HIGHWAY, PULLED OVER TO TRY AND GET IT TO TURN OFF BY PLACING IN NEUTRAL AND TURING OFF. THIS FIXED IT AND BEGAN TO DRIVE AGAIN ON THE HIGHWAY AND THE LIGHT TURNED BACK ON, NO CHECK ENGINE LIGHT EVER CAME ON. TOOK THE TRUCK TO ONE OF THE LOCAL DODGE DEALERSHIPS AND THEY STATED THAT THE VEHICLE WAS IN WORKING CONDITION AND MEETING MANUFACTURE SPECIFICATION. THEN AGAIN IN AUGUST 2018, MY TRANSFER CASE STARTED TO MAKE A TICKING NOISE AND WOULD ENGAGE INTO LOW BY ITSELF WHEN TAKING TURNS AND NO DASH LIGHT WARNING. THIS TIME I TOOK IT TO A LOCAL DRIVELINE SHOP AND THEY IDENTIFIED THAT THE TRANSFER CASE NEEDED TO BE REBUILT AND THAT IT BURNT OUT THE TRANSFER CASE MOTOR. THE TRANSFER CASE WOULD NOT ENGAGE IN 4WD LOW BY USING THE SWITCH BUT WOULD ENGAGE ON ITS OWN. STILL, NO CHECK ENGINE LIGHT OR NOTIFICATION THAT THE TRANSFER CASE MOTOR WAS IN OPERATIONAL. ADDITIONALLY, WHEN I TOOK THE TRUCK IN FOR THE 4WD LOW ISSUE, I HAD THEM LOOK AT THE RPM GAUGE AND RADIO. THE RPM GAUGE WOULD JUST BOUNCE AND HESITATE WHEN ACCELERATING AND THE RADIO WOULD JUST CHANGE STATIONS BY ITSELF. AFTER INSPECTION BY THE LOCAL DODGE DEALERSHIP, THEY STATED THAT THEY SEE THE ISSUE WITH THE RPM GAUGE AND RADIO, BUT SINCE THE VEHICLE IS MEETING ALL MANUFACTURE SPECIFICATION THEY ARE UNABLE TO DO ANYTHING.
Dec 18, 2018
IN THE AWD VERSION OF THE DURANGO THE SUV WILL SHIFT INTO AWD LOW WHILE THE CAR IS IN MOTION WITHOUT THE CONTROL KNOB BEING TURNED. THE CAR WILL FLASH THE LOW LIGHT AND THEN SHIFT INTO AWD LOW. THE CAR WILL NOT COME OUT OF AWD LOW AT ALL. THIS ISSUE RANDOMLY OCCURS. WE HAVE TAKEN THE CAR TO THE DEALERSHIP THREE TIMES TO HAVE THEM LOOK AT THIS ISSUE. THEY HAVE REPLACED THE TRANSFER CASE AND THE SENSOR AND THE ISSUE STILL IS OCCURRING WITH THE CAR. THE ISSUE WILL OCCUR WITH THE CAR IN MOTION OR IN PARK AND IS AT RANDOM TIMES. THE CAR WILL NOT COME OUT OF AWD LOW WHEN FOLLOWING THE MANUFACTURE DIRECTIONS, IT WILL COME OUT OF LOW AT RANDOM TIMES OR NOT AT ALL.
May 25, 2018
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE REVERSING AT 2 MPH, THE VEHICLE JERKED BEFORE REVERSING. IN ADDITION, THE VEHICLE JERKED BEFORE ACCELERATING. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REFLUSHED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS.THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
May 04, 2015
UNKNOWN OR OTHER,ENGINE
4 complaints
THIS ENGINE (V6 PENTASTAR 3.6) IS TAPPING. IT SEEMS TO BE COMMON PROBLEM AMONG CHRYSLER JEEP AND DODGE. CHRYSLER STATES THAT THE ENGINE LIFTS AND ROCKERS ARE CULPRIT AND REPAIRS HAVE BEEN DONE ON SOME CHRYSLER AND JEEP MODELS WITH THIS SAME ENGINE BUT DODGE WILL NOT REPAIR OR COMPENSATE FOR THE FAULTY PARTS ON THIS ENGINE BY THE MAKER. THIS IS A FLAW IN THE ENGINE DESIGN AND CONSTRUCTION, THIS PROBLEM SHOULD BE REPAIRED BY MAKER AND NOT PASSED ON TO THE CONSUMER. SINCE THIS PROBLEM HAS STARTED I NOTICED THE CAR SEEMS TO STALL AND IT'S NOT AS POWERFUL AS IT ONCE WAS. I TOOK THE CAR TO A DODGE DEALERSHIP THAT DIAGNOSED THE PROBLEM AS THE LIFTS AND ROCKERS IN THE ENGINE SPECIFIC TO THE LEFT SIDE. *TR
Jul 01, 2020
IN SEPTEMBER 2019 AFTER MY CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WAS IDLING ERRATICALLY, I TOOK MY 2013 DODGE DURANGO INTO A REPAIR SHOP WHERE I WAS TOLD A FUEL INJECTOR NEEDED TO BE REPLACED. AT THE TIME I ASKED IF THEY ALL NEEDED TO BE REPLACED AND WAS TOLD NOT NECESSARILY THAT THEY COULD LAST FOR SEVERAL YEARS BEFORE NEEDING TO BE REPLACED. IN DECEMBER 2019, AFTER EXPERIENCING SOME OF THE SAME SYMPTOMS I TOOK MY DURANGO BACK TO THE REPAIR SHOP AND WAS TOLD ONE MORE FUEL INJECTOR NEEDED TO BE REPLACED AND, THIS TIME THE SHOP RECOMMENDED THAT I REPLACE THE OTHER FIVE (5) INJECTORS. I AGREED TO HAVE THEM REPLACE ALL FIVE SINCE IT APPEARED THAT ALL OF THEM MAY MALFUNCTION OVER THE NEXT SEVERAL MONTHS. THE DAY AFTER I HAD THE FIVE REPLACED, MY CHECK ENGINE LIGHT CAME ON AGAIN. I TOOK IT BACK TO THE REPAIR SHOP AGAIN WHERE THEY TOLD ME IT THAT THE CHECK ENGINE LIGHT WAS NOT REPLACED TO THE FUEL INJECTORS AND WAS MOST LIKELY SOME OTHER MINOR ISSUE. A FRIEND OF MY WHO ALSO HAD A 2013 DODGE DURANGO HAD THE SAME ISSUE AND WAS REIMBURSED FOR THE REPAIR.
Dec 22, 2019
STALLS OUT IN THE MIDDLE OF THE ROAD WHILE DRIVING TURN IT BACK ON SOMETIMES IT COMES ON SOMETIMES YOU HAVE TO KEEP TRYING TO GET IT TO START! ALSO STALLS OUT ON THE FREEWAY WHILE DRIVING
Dec 08, 2019
WHILE DRIVING ON NO MORE THAN 65 MPH THE ENGINE HAS SHUT DOWN FOR NO REASON, AND WITH NO WARNING. THIS HAS HAPPENED 4 TIMES, AND ALL 4 TIMES THE POWER STEERING AND BRAKES DON'T WORK. ONCE THE CAR HAS STOPPED AND GEAR PLACED INTO PARK I HAVE BEEN ABLE TO TURN THE IGNITION AND THE CAR RESTARTS. ALL FOUR TIMES THE ENGINE IS THE ONLY THING THAT TURNS OFF, THE RADIO CONTINUES TO PLAY.
Jun 09, 2018
POWER TRAIN,ENGINE
4 complaints
RADIATOR AND AC CONDENSER BOTH BAD BOTH LEAKING BOTH NEEDED REPLACED
Jul 03, 2019
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE OPERATING THE VEHICLE, A CLUNKING NOISE WAS HEARD COMING FROM THE TRANSMISSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE CHECK ENGINE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE SUDDENLY LOST POWER AND WOULD NOT ACCELERATE PROPERLY. AFTER STOPPING AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LOCKMANDY DODGE, 920 N NAPPANEE ST, ELKHART, IN) WHERE THE TRANSMISSION SENSOR WAS REPLACED AND THE TRANSMISSION FLUID WAS FLUSHED, BUT THE FAILURES CONTINUED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS INVALID.
Oct 10, 2018
TRANSMISSION HESITATES OR "STUTTERS" WHEN GOING FROM PARK TO DRIVE AND FREEZES GOING FROM 2ND TO 3RD GEAR. WAS TOLD THERE WAS A "FLASH UPDATE" AVAILABLE AND COMPLETED. HAVE TAKEN DURANGO BACK TO SAME DEALERSHIP FOR THE SAME ISSUE 11/23/13, 06/10/14, AND HAD AN APPOINTMENT ON FRIDAY, 07/12/14 BUT WAS TOLD BY THE DEALERSHIP THEY WOULD HAVE TO TAKE MY INFORMATION/APPOINTMENT DOWN ON PAPER THEN CALL TO RESCHEDULE MY APPOINTMENT. IT IS NOW 08/05/14, AND I HAVE NOT RECEIVED ONE RETURN PHONE CALL. THE ENGINE WILL SURGE TO A HIGH RPM WHILE I AM COASTING AT A SET SPEED (USUALLY BETWEEN 20-45 MPH). ON THE VISIT DATE OF 06/10/14, SERVICE REPAIR SHOWS TWO FLASH UPDATES (SOFTWARE 1 & SOFTWARE 2) WERE COMPLETED. THERE IS NO COMMUNICATION FROM DODGE CONCERNING THE "FLASH UPDATES" THAT THE DEALERSHIP SAYS ARE NECESSARY TO THE VEHICLE RUNNING PROPERLY. *TR
Aug 05, 2014
WHEN DRIVING THE CAR AUTOMATICALLY STALLS WHILE IN DRIVE SO I HAVE TO PUT IT INTO NEUTRAL THEN BACK INTO DRIVE AND THEN IT DRIVES AGAIN. THIS HAS HAPPENED ABOUT 4 TIMES I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP AND THEY SEEM TO THINK AND TELL ME THEY FOUND NOTHING WRONG. THEY SAY NO WARNING LIGHTS WERE ON. I EXPLAINED TO THEM THAT NO WARNING LIGHTS APPEARED WHEN THIS HAPPENS. *TR
Jun 24, 2014
ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
3 complaints
The SUV has consistent problems with the water pump , thermostat and radiator. They have been changed and replaced more than 3 times in a year. Also the brakes are acting funny
Dec 10, 2024
Vehicle has been having issues starting, acts like the fob is not in ignition. Vehicle has locked key in ignition and won't release it. Most dangerous concern is vehicle will completely shut down while driving, regardless of speed, and will not restart until completely stopped and put in park. Most recent occurrence was on interstate 80, 73 MPH on 12/23/2022. Everything except for hazards and radio shuts off and goes black. No warning lights, no codes tracked, just completely fails. Cannot use turn signal, brakes, power steering, nothing. Starting issues started about 12 months ago. Completely shutting down while driving started about 7 months ago. Issue is intermittent and does not show a pattern.
Jan 09, 2023
THERE HAVE BEEN 6 RECALLS ON MY CAR. I HAVE HAD MY NAME ON THE WAITING LIST AT MY DEALER, ONLY TO BE TOLD IT COULD BE ABOUT A YEAR. I KEEP GETTING RECALL LETTERS AS I'M WAITING FOR ONE THING AND NO PARTS AVAILABLE FOR ANOTHER. I ALWAYS HAVE CHILDREN IN MY CAR AND FEEL EXTREMELY UNSAFE TO DRIVE EVERYDAY. THE WEATHER IS GETTING DANGEROUS AND ONE OF THE RECALLS IS ON MY BRAKES. I WAS TOLD, "DON'T WORRY, IT SHOULD BE OK UNTIL THE WINTER." WELL, THE WINTER IS HERE AND I STILL HAVE ABOUT 6 MONTHS LEFT ON THE WAITING LIST. HOW IS ONE SUPPOSED TO DRIVE AND FEEL SAFE, KNOWING MY CAR CAN "STALL WITHOUT WARNING", HAVE AN "UNDER HOOD FIRE" OR HAVE MY "BRAKES FAIL" AT ANY MOMENT WHILE IN DRIVING? WHAT'S EVEN WORSE IS, THERE'S NOWHERE TO TURN BECAUSE EVERYWHERE I CALL "SORRY MAAM, THERE AREN'T ANY PARTS.." GREAT! NOW I'M LOST AND RISKING MY LIFE ON A DAY TO DAY BASIS. HELP!!! *TR
Dec 08, 2014
EXTERIOR LIGHTING
3 complaints
The contact owns a 2013 Dodge Durango. The contact stated while driving at 15-20 MPH and making a left turn, the turn signal was engaged but the driver's side blinker failed to illuminate, causing the driver who was driving behind the contact to honk at her. A warning message indicating that the driver's side blinker had failed illuminated. The contact continued to drive. The contact stated that her husband and herself replaced the driver's side blinker bulb twice within a week; however, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 111,000.
Apr 13, 2022
THE DASH INDICATOR FOR THE RIGHT TURN SIGNAL BEGAN FLASHING RAPIDLY. UPON INSPECTION I FOUND THAT THE RIGHT REAR TURN SIGNAL WAS NOT FUNCTIONING. SINCE MY DEALER IS OVER 50 MILES AWAY I WAS ABLE TO EASILY REMOVE THE TAIL LIGHT AND REPLACE THE BULB. SINCE THAT INCIDENT I HAVE REPLACED 3 MORE BULBS. TODAY'S REPLACEMENT MADE ME INVESTIGATE MORE CLOSELY AND FOUND THAT THE BULB WAS OK BUT IT HAD TILTED SLIGHTLY. MANUALLY MOVING THE BULB CAUSED THE BULB TO FUNCTION AGAIN. IS THE SOCKET FAULTY? THE RIGHT SIGNAL HAS NEVER STOPPED WORKING. *TR
May 12, 2014
MANUFACTURE FOG LAMPS WITH 24WATT LIGHT BULB, CREATING ILLUSION THE REGULAR HEADLAMP TOO BRIGHT SELECTION. FOG LAMP BULBS ARE USUALLY 45 TO 55WATTS. OFFROAD 65 TO 110WATTS PLUS. IN OTHER WORDS THE 24 WATT SHOULD BE MAYBE 42 WATTS. THANKS. *TR
Mar 06, 2014
ELECTRICAL SYSTEM,AIR BAGS
3 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211) WAS CONTACTED ON SEVERAL OCCASIONS AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Sep 22, 2020
TL* THE CONTACT OWNED A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH IN THE RAIN, THE VEHICLE SEEMED TO SUDDENLY LOSE POWER AND THE REAR OF THE VEHICLE BEGAN TO SKID ON THE ROAD. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE VEHICLE, BUT WAS UNSUCCESSFUL. THE CONTACT STATED THAT THE VEHICLE STRUCK AND WENT OVER A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. AFTER THE CRASH, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE DRIVER INJURED HER HEAD, ONE PASSENGER INJURED THEIR HEAD AND NOSE, AND THE OTHER REAR PASSENGER INJURED HER NECK. MEDICAL ATTENTION WAS RECEIVED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 150,901. *DT *TR
Nov 12, 2019
VEHICLE WAS INVOLVED IN A SIDE IMPACT THAT RAISED VEHICLE TO APPROXIMATELY 30 DEGREES. BODY SHOP SAID AIRBAGS SHOULD HAVE DEPLOYED. EXPLAINED TO THE DEALER ON SEVERAL OCCASIONS AND THERE WAS NO CHECK DONE TO CONFIRM THAT AIRBAGS WERE IN WORKING ORDER. DEALER SAYS THAT IT OBVIOUSLY WASN'T SUFFICIENT ENOUGH IMPACT TO DEPLOY AIRBAGS. I'M NOT CONVINCED AFTER READING ABOUT DEFECTS. ELECTRICAL SYSTEM WAS ADDRESSED ON NUMEROUS OCCASIONS REGARDING WINDOW GOING UP AND DOWN, LOCKING SYSTEM AND ALARM SYSTEM ACTUATING ON THEIR OWN, WHILE DRIVING AND WHEN PARKED. DEALER SAID THEY COULD NOT DUPLICATE ISSUE, BUT WHEN IT FINALLY WAS PROVEN, THEY REPAIRED THE WINDOW ONLY AND WE WERE FORCED TO PAY TO GET OUTER VEHICLE BACK. I FEEL THAT THERE IS AN ELECTRICAL SYSTEM ISSUE.
Oct 10, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ELECTRONIC STABILITY CONTROL (ESC)
3 complaints
ALL LIGHT ON CLUSTER COME ON SHOWING TIRE PRESSURE SYSTEM AND BLIND SPOT SYSTEM NEED SERVICE. I TOOK CAR TO DEALER MULTIPLE TIMES AND THEY FIND NO PROBLEMS. WHEN THIS PROBLEM OCCURS, ALL FUNCTIONS IN VEHICLE STOP WORKING.
Nov 07, 2019
ESTABA MANEJANDO SOBRE LA CARRETERA Y DE REPENTE SE PRENDIO EL VENTILADOR CON UN RUIDO MUY FUERTE LAS LUCES DEL TABLERO SE EMPESARON A PRENDER Y APAGAR EL VELOCIMETRO SUBIA Y BAJABA LA AUJA PRENDIERON TODAS LAS LUCES Y SE APAGO DE REPENTE EL CARRO LO HACE MUCHAS VESES Y MAS CUANDO ESTA EL CLIMA UN POCO FRIO
Nov 07, 2019
IN REFERENCE TO RECALL T36 ON 2011-2014 DODGE DURANGO FOR ALTERNATOR MALFUNCTION. MY VEHICLE IS AT DEALERSHIP FOR REPAIRS AND THE TOTAL IS 1296.19 AND THE CHRYSLER CORP DOES NOT WANT TO PAID FOR THE REPAIRS BECAUSE MY VIN IS NOT UNDER THAT RECALL BUT MY VEHICLE IS THE SAME MAKE AND MODEL OF THE RECALL. EARILER COMPLAINT ON 7/8/19.
Jul 10, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
3 complaints
IM HERE IN ALABAMA FROM GA, CAR SYSTEM LIGHTS UP LIKE A CHRISTMAS TREE COMPLETELY SHUTDOWN IN THE MIDDLE OF A BUSY INTERSECTION WHILE DRIVING TRYING TO MAKE A LEFT TURN ON GOVERNMENT BLVD IN MOBILE, AL.
Jul 09, 2019
VEHICLE TURNS OFF WHEN DRIVING. VEHICLES LOSSES COMPLETE ELECTRICITY/POWER WHILE DRIVING.
Nov 02, 2018
MY CAR POWER CUT OUT COMPLETELY WHILE DRIVING ALONG ON THE INTERSTATE AT 75 MILES PER HOUR. I WAS DARK AND I HAD TO TRY AND PULL OVER WITH NO HEAD LIGHTS TO A SAFE PLACE TO RESTART MY VEHICLE 2013 DODGE DURANGO. THIS HAPPENED SEVERAL TIMES. I THOUGHT THAT WHEN I GOT THE RECALLS DONE IT WOULD ALLEVIATE THE PROBLEM, HOWEVER, THAT WAS NOT THE CASE. I AM STILL HAVING THE PROBLEM. I CALLED DODGE ON THE TOLL FREE # AND THEY HAD ME TAKE MY VEHICLE TO THE DODGE DEALERSHIP AND THEY SAID MY CABIN FILTER, AIR FILTER, AND FUEL SOMETHING NEEDED TO BE REPLACED. THIS SHOULD NOT SHUT DOWN THE WHOLE CAR IF THE FILTERS NEED TO BE CHANGED. THIS PROBLEM HAPPENED SEVERAL TIMES, APRIL 22, MAY 16, MAY 20, MAY 28, JUNE 18, JUNE 19 AND JUNE 13.
Jun 15, 2016
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,SERVICE BRAKES
3 complaints
2013 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO BRAKES AND DASHBOARD LIGHT ISSUES. *SMD THE CONSUMER RETURNED TO THE DEALER SIX MONTHS AFTER PURCHASING THE VEHICLE, BECAUSE THE LIGHTS ON THE DASHBOARD ILLUMINATED PERIODICALLY. THE DEALER PURGED THE SYSTEM ACCORDING TO THE SERVICE INVOICE AND THE FAULTY LIGHTS DID NOT ILLUMINATE AGAIN. THEN, INTERMITTENTLY THE CONSUMER NOTICED THE VEHICLE FELT AS THOUGH IT WAS GOING TO ACCELERATE OR EVEN DROP DOWN IN GEAR. THE CONSUMER RECEIVED RECALL NOTICE 14V154000 (SERVICE BRAKES AND SERVICE BRAKE HYDRAULIC). HOWEVER, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER THEN CALLED OTHER DEALERS WITHIN A 100 MILE RADIUS AND FOUND A DEALER WHO ORDERED THE PART ON 06/17/2014 AND INSTALLED IT ON 07/02/14. IN OCTOBER 2014, WHILE DRIVING THE VEHICLE FELT AS THOUGH IT WAS GOING DOWN IN GEAR ON ITS OWN. TWO MONTHS LATER, THE CONSUMER RECEIVED RECALL NOTICE 14V634000 REGARDING THE ALTERNATOR. HOWEVER, THE PARTS WERE NOT AVAILABLE. WHILE THE CONSUMER WAS WAITING ON THE PARTS, SHE CONTINUED TO DRIVE THE VEHICLE, UNTIL ONE DAY WHILE DRIVING ON THE INTERSTATE, THE VEHICLE JUST STOPPED. *JB
Jun 29, 2015
2013 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO NO PARTS AVAILABLE TO COMPLETE RECALL FOR SUN VISOR AND BRAKE BOOSTER. *SMD THE CONSUMER STATED HE HAD TO CONTINUOUSLY CALL THE DEALER ABOUT THE PARTS. THE LAST TIME HE CALLED, THE DEALER STATED THE PARTS HAD ARRIVED. THE CONSUMER STATED THE DEALER NEVER CALLED TO INFORM HIM THE PARTS WERE AVAILABLE. *JB
May 06, 2015
2013 DODGE DURANGO SAFETY RECALL NOTICE 14V-154 AND 14V-391. *MW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. EVEN THOUGH SHE WAS ASSURED THEY WOULD BE ORDERED AND WOULD BE AVAILABLE AT THE TIME OF HER APPOINTMENT. *JB
Feb 05, 2015
ENGINE AND ENGINE COOLING
2 complaints
See attached document for complaint.
Dec 04, 2024
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway and turn off the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the water pump and thermostat. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to an independent mechanic, who then diagnosed a failure with the radiator. The vehicle was repaired, the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 93,000.
Jul 15, 2024
AIR BAGS,UNKNOWN OR OTHER
2 complaints
The headrest deployed while parked.
Jun 24, 2023
Air bag light came on and car constantly loses power even though the battery installed is new direct from dealership. Recurring situation happens at least twice a week.
Nov 05, 2022
STEERING,SERVICE BRAKES,ENGINE
2 complaints
CAR RANDOMLY SHUT OFF IN THE MIDDLE OF THE ROAD WHILE DRIVING, NO WARNINGS. SHUT OFF COULD NOT STEER AS STEERING WHILE LOCKED UP & COULD NOT BRAKE AS BRAKE PAD WAS HARD AND LOCKED UP AS WELL. GOT IT TO THE SIDE OF ROAD, IT STARTED RIGHT BACK UP BUT SHUT OFF AGAIN NOT EVEN 2 MINUTES LATER. WAS ABLE TO GET IT OFF THE ROAD AND STARTED BACK UP BUT PUTTERED AS ALL THE LIGHTS FLASHED INSIDE OF THE CAR. I HAD MY KID IN THE CAR I AM TERRIFIED.
Apr 13, 2021
MY DURANGO STALLS WHEN I'M DRIVING AND RESTARTS ON ITS OWN. I HAD THE FUEL PUMP RELAY CHANGED ALREADY WHICH I HAD TO PAY OUT OF POCKET BECAUSE DODGE DOESN'T HAVE THE REPLACEMENT PART. MY VEHICLE CONTINUES TO STALL WITH OUT NOTICE AND AM SCARED TO DRIVE IT. I TOOK IT BACK TO THE DEALERSHIP AND THEY KEPT MY CAR FOR A WEEK. THE CAR NEVER STALLED WHEN THE DROVE IT AROUND A FEW TIMES. THIS CAR IS VERY DANGEROUS DUE TO THE FACT THAT IT STOPS AT ANY MOMENT AND YOU LOSE COMPLETE POWER. AT ANYTIME YOU COULD CRASH WITHOUT NOTICE.
Apr 05, 2021
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AN UNKNOWN DEALER IN LONG ISLAND NEW YORK WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE CORRECTLY WITH THE ACCELERATOR PEDAL DEPRESSED. THE FAILURE OCCURRED MORE FREQUENTLY UPON STARTING THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE 84,185. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Oct 13, 2020
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED BEFORE ACCELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 42,000.
May 01, 2015
SEATS,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
2 complaints
I PURCHASED A 2013 DODGE DURANGO FROM NEW SMYRNA BEACH CHRYSLER DODGE JEEP AT THE END OF JULY 2018. THE MORNING AFTER WE PURCHASED IT THE CAR WASN'T ACTING RIGHT AND WOULDN'T START. AFTER HAVING MY VEHICLE UP THERE UNTIL THE END OF AUGUST THEY FINALLY REPLACE THE FUEL RELAY PUMP. I GOT A LETTER SAYING THAT THERE'S A RECALL ON THE VEHICLE AND THE PART THAT WAS PUT IN WAS A PART OF THE RECALL. MY VEHICLE STARTED ACTING FUNNY AND DOING THE SAME THINGS THAT IT DID LESS THAN TWO YEARS AGO. IT'S BEEN STRUGGLING TO START AND I HAVE VIDEO OF IT FROM LESS THAN TWO YEARS AGO AND NOW DOING THE SAME THING. I HAD MY VEHICLE TOWED TO THE DEALERSHIP AND THEY TOLD ME THAT MY BATTERY WAS DEAD AND THEY COULDN'T DO ANYTHING UNTIL I REPLACED IT. MY BATTERY WAS NOT DEAD WHEN I LEFT MY HOUSE AND THIS IS WHAT THE RECALL DOES IT DRAINS THE BATTERY. I WAS ALMOST IN AN ACCIDENT LESS THAN TWO WEEKS AGO WHEN MY CAR STALLED WHILE I WAS DRIVING HOME WITH MY FOUR CHILDREN IN THE CAR. THE DEALERSHIP MADE ME PURCHASE A NEW BATTERY AND ARE ASKING ME TO GET AN AUTHORIZATION FROM CHRYSLER TO COVER THE CHARGE AND THE PART OF I HAVE TO NOW PAY FOR THAT TOO. I LOOKED MY CAR UP AND IT'S SHOWING OTHER RECALLS AS WELL. I REACHED OUT TO GIBS LAW FIRM BECAUSE THEY HAVE A HUGE CLASS ACTION SUIT BECAUSE OF MY SAME ISSUE. MY FAMILY IS STRUGGLING AND MY HUSBAND IS MISSING WORK BECAUSE WE DON'T HAVE OUR VEHICLE. *TR
Jun 11, 2020
1. OWNED CAR SINCE JAN 2013. LEATHER STARTED CRACKING IMMEDIATELY. TOOK INTO DEALERSHIP AND THEY SAID I HAD TO GET FIXED. WENT BACK TO SHOP FOR SOMETHING ELSE AND MENTIONED THE CRACKING AGAIN AND WAS TOLD I COULD HAVE GOTTEN FIXED BUT MY COVERAGE HAD EXPIRED. THE CRACKING IS REALLY BAD ON THE ARMREST IN CAR. HAVE BEEN OVER TO DEALERSHIP AND CALLED REGARDING THE RECALL I HAVE. IT IS ALWAYS ON BACKORDER AND SOMEONE WILL CALL WHEN IN. I HAVE NOT RECEIVED A CALL AND I SEE THIS IS A SERIOUS RECALL. IS THIS REALLY IMPORTANT TO THE DEALERSHIP THAT THESE RECALLS GETS REPAIRED. I WOULD LIKE TO GET THIS REPAIRED IMMEDIATELY AS WELL AS MY CRACKING LEATHER WHICH HAS BEEN OVERLOOKED.
Feb 06, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
WHILE IN MOTION (DRIVE) ON A CITY STREET AND EXPRESSWAY THE VEHICLE HAS SHUT OFF ON ME FOUR DIFFERENT TIMES ON 11/24/2019 ONE WEEK AFTER BECOMING THE NEW OWNER. THE VEHICLE ALSO STALLED WHEN TURNING THE KEY FOB TO START THE VEHICLE NUMEROUS TIMES AFTER SHUTTING OFF. THE KEY FOB WHICH TURNS THE VEHICLE ON AND OFF AT THE SLIGHTEST TOUCH HAS ABRUPTLY TURNED THE VEHICLE OFF WHILE THE CAR IS IN DRIVE.
Nov 25, 2019
TAKATA RECALL. RECALL FOR THE ALTERNATOR. I WAS DRIVING ON A VERY BUSY HIGH WAY 77SOUTH SPEED LIMIT 65 MPH WITH MY FAMILY N THE VEHICLE WHEN MY VEHICLE SUDDENLY STARTED SLOWING DOWN AND I WAS UNABLE TO STEER . MY CAR HAD COMPLETELY SHUT OFF NOTHING ELECTRICAL WORKED. IT PUT MY FAMILY AND I IN A VERY DANGEROUS SITUATION WITH OUT ANY WARNING. AND NOW I HAD TO BUY A BRAND NEW BATTERY
Jan 17, 2018
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
2 complaints
I WAS DRIVING AND THE VEHICLE COMPLETELY SHUT OFF WITHOUT WARNING. THERE ARE NO LIGHTS ON, ON THE DASH AND IT IS NOT GIVING OFF ANY CODES. THE VEHICLE HAS SHUT OFF THREE TIMES NOW. THE FIRST TIME IN JANUARY, I HAD JUST GOT OFF OF THE HIGHWAY AND BEGAN TO TRAVEL AGAIN. THE TRUCK TURNED OFF WHEN I GOT UP TO AROUND 25-30 MILES PER HOUR. THE SECOND TIME IN MARCH, I HAD STOPPED AND STARTED TO TRAVEL AGAIN AND WAS GOING ABOUT 25 MILES PER HOUR COMING UP AN UNDERPASS.AND THE THIRD TIME WAS YESTERDAY. I WAS DRIVING UP A CITY STREET GOING ABOUT 40 MILES PER HOUR AND THE TRUCK SHUT OFF. THERE WAS NO ONE ON THE SIDE OF ME. IT FELT LIKE THERE WAS NO POWER STEERING. I WAS ABLE TO WRESTLE THE STEERING WHEEL TO MOVE TO THE SIDE OF THE ROAD. THE TRUCK COASTED AND STOPPED. I COULD NOT PRESS THE BRAKE!!!! EACH TIME THE VEHICLE SHUT OFF WAS WHEN I WAS COMING OFF OF A STOP AND BRINGING THE VEHICLE BACK UP TO SPEED, EXCEPT YESTERDAY IT SHUT OFF ONCE I WAS UP TO ABOUT 40 MILES PER HOUR. THE VEHICLE SHUT OFF, I WAS UNABLE TO STEER THE TRUCK AS IF IT HAD NO POWER STEERING AND I COULD NOT PRESS THE BRAKES. I WAS ABLE TO WRESTLE THE TRUCK OVER AND RESTART IT. THIS IS A SERIOUS ISSUE. I REPORTED IT TO DODGE TODAY AND THEY SAID THERE ARE NO OPEN RECALLS ON THIS ISSUE AND TO TAKE IT BACK TO THE DEALER. HOWEVER, I SEARCHED ONLINE AND THERE ARE NUMEROUS SIMILAR COMPLAINTS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE DIES.
Apr 29, 2019
FOR THE PAST 2 MONTHS WE HAVE BEEN HAVING PROBLEMS WITH THIS VEHICLE IT'S BEEN STALLING ON ME, WEATHER IF WE ARE ON THE HIGHWAY OR IN TOWN. NOW THE AMAZING THING IS THAT IT COMES BACK ON, ON ITS OWN WITHOUT US TOUCHING ANYTHING ON IT, BUT ON THE MEAN TIME WE LOSE THE BRAKES AND STEERING CONTROL AT HIGH SPEED ON THE HIGHWAY. THE DEALER HAS DONE ALL THE RECALLS ON IT IN THE PAST TWO WEEKS AND STILL CAN'T FIND THE PROBLEM. I THINK THIS IS SOMETHING THE GOVERNMENT NEEDS TO LOOK INTO IT BEFORE SOMEONE DIES AND MENTION THIS BECAUSE ON MY WAY TO SAN ANTONIO THE VEHICLE DIE ON ME AT 75 MILES AN HOUR AND I HAD MY FAMILY WITH ME THAT DAY' I DID SOME RESEARCH ON THIS VEHICLE AND IT SEEMS THAT THERE ARE WAY TOO MANY DODGE VEHICLES WITH THIS STALLING PROBLEM AND THE DEALERS CAN'T FIGURE OUT WHAT'S WITH THEM'
Aug 12, 2016
SERVICE BRAKES,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
I WAS DRIVING IN SOME PRETTY HARD RAIN GOING ABOUT 60MPH. I SLOWED THE CAR DOWN TO ABOUT 40 AND WHEN ATTEMPTING TO ACCELERATE AGAIN THE CAR WOULD NOT ACCELERATE. THE VEHICLE THEN SEEMED TO STALL AND LOSE BOTH BREAKS AND STEERING. I WAS ON A HILL SO IT WAS VERY SCARY. I WAS ABLE TO PUMP THE EMERGENCY BREAK AND GET THE VEHICLE TO STOP. SOMETHING IS WRONG WITH THIS VEHICLE CAUSING IT TO NOT ACCELERATE, THEN LOSE POWER AND BREAKS. I WAS READING AN ISSUE WITH THE ALTERNATOR MAY BE THE CASE BUT I AM NOT SURE HOW THAT WOULD CAUSE LOSS OF BREAKS. ALSO MY DEALERSHIP STATES THEY ALREADY FIXED THE ALTERNATOR RECALL ON THIS VEHICLE.
Apr 15, 2019
I PURCHASE MY VEHICLE IN 2013 AND SHORTLY AFTER RECVD SEVERAL RECALLS. ONE RECALL WAS REPAIRED IN A TIMELY MANNER, HOWEVER IT TOOK FROM NOVEMBER 2013 TO MARCH 8, 2016 TO RECV AN APPOINTMENT TO COMPLETE THE ADDITIONAL RECALLS. SHORTLY BEFORE MY APPOINTMENT MY ENGINE LIGHT ILLUMINATED. WHEN I MEET MY APPOINTMENT TIME AT NYLE MAXWELL SUPERCENTER IN AUSTIN TX, I INFORMED THEM OF THE ENGINE LIGHT. AFTER A WEEK, THEY INFORMED ME THAT NOT ONLY THE COUNTLESS RECALLS THAT NEED REPAIR THAT I ALSO NEEDED A PART FOR MY TRANSMISSION. THEY HAVE NO VEHICLE FOR ME TO LOAN OUT TO ME THAT MEETS THE SAME NEEDS AS MY DURANGO AND HAVE INFORMED ME THAT THEY MAY KEEP MY VEHICLE FOR ANOTHER 30 DAYS..
Mar 22, 2016
WHEELS
2 complaints
TO WHOM THIS MAY CONCERN: THE AXLE SHAFT NUT IS NOTORIOUS FOR RUSTING BADLY ON THESE VEHICLES. WATER GETS TRAPPED BEHIND THE CENTER CAP ON THE WHEEL AND MOISTURE CAUSES THE SHAFT ENDS AND NUTS TO CORRODE AT AN ACCELERATED RATE. MINE ARE ALMOST COMPLETELY UNRECOGNIZABLE AS NUTS AT THIS POINT, AND SHOULD I HAVE TO REMOVE THE NUTS TO SERVICE ANYTHING (EMERGENCY BRAKE COMPONENTS FOR EXAMPLE) I WILL END UP HAVING TO YANK OUT AND COMPLETELY REPLACE MY CV SHAFTS. THIS IS A WELL DOCUMENTED DESIGN FLAW THAT MAY ALSO BE THE RESULT OF INFERIOR METALS USED TO MANUFACTURE THE AXLE SHAFTS (FCA WILL NEVER ADMIT THAT). IF MY AXLES WERE TO FAIL AT A HIGH SPEED OF RATE, DUE TO INFERIOR METALS USED BY THE FCA, I WOULD THINK THAT WOULD BE A DESIGN ISSUE THAT SHOULD BE COVERED BY THE MANUFACTURER. GOOGLE "DURANGO AXLE SHAFT NUT RUST" OR "WK2 AXLE SHAFT NUT RUST" AND SEE FOR YOURSELF. THE PHOTOS ARE HORRIFYING. I FIND THIS TO BE VERY DISTURBING, AND LIFE THREATENING. THIS PROBLEM WAS FIXED STARTING WITH 2014 VEHICLES, AND MINE IS A 2013. I WOULD LIKE TO HAVE THIS PROBLEM RESOLVED, AS IT WOULD BE MUCH EASIER FOR YOU ALL TO FIX THIS RATHER THAN FIX A LAWSUIT IF I HAVE A VEHICLE FAILURE. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 31, 2018
RECENTLY I HAD A FLAT TIRE. I PULLED OUT THE JACK SUPPLIED BY DODGE, WHEN ATTEMPTING TO RAISE THE CAR THE JACK WAS RIGID. WHEN I RAISED THE CAR I TOOK THE CAR'S TIRE AND PLACED IT UNDER THE VEHICLE, WHILE I WAS BRINGING THE SPARE TIRE DOWN, THE JACK GAVE WAY AND THE CAR LANDED ON TOP OF THE TIRE I HAD JUST REMOVED FROM THE CAR. THANKS, THAT I HAD PLACED THAT TIRE THERE, OTHERWISE THE CAR WOULD HAD FALLEN ON ME. I WENT TO THE DEALERSHIP TO HAVE THE JACK REPLACED AND THEY SAY THAT IS NOT INCLUDED IN THE WARRANTY. READING DODGE WARRANTY FROM THEIR HOME PAGE THEY SAY EVERYTHING IS INCLUDED, EXCEPT FOR TIRES AND WIRELESS HEADPHONES. MY CAR IS UNDER WARRANTY AND NO ONE WANTS TO SOLVE THIS PROBLEM. NHTSA SHOULD OPEN AN INVESTIGATION ON THIS REGARDS, I AM SURE I AM NOT THE ONLY ONE WITH THIS SITUATION.
Jul 07, 2016
STEERING,ELECTRICAL SYSTEM,ENGINE
2 complaints
WITHIN ABOUT THE LAST 6 WEEKS MY SUV HAS BEEN STALLING WHILE DRIVING IN HEAVY TRAFFIC AREAS WHICH IS HIGHLY DANGEROUS & I LOSE ALL CONTROL OF MY VEHICLE I HAVE CONTACTED THE DODGE DEALERSHIP WHERE I PURCHASED THIS VEHICLE FROM & THEY ARE DOING THE BARE MINIMUM TO CORRECT THIS ISSUE!!!! KNOWING MY VEHICLE HAS ACTIVE RECALLS!!!
Dec 30, 2017
VEHICLE ALTERNATOR STARTED TO SMOKE AND CATCH ON FIRE, AFTER SHORTING ITSELF OUT. VEHICLE WAS ON THE ROAD THEN PARKED IN DRIVEWAY. I REPORTED IT TO DODGE WHO ADVISED IT WAS ON RECALL (T36). CALLED CHRYSLER CUSTOMER CARE TO REPORT. THEY SET UP A TOW AND ADVISED THAT THEY WOULD REPLACE WITH CURRENT MODEL ALTERNATOR AND IF NEEDED THE PCM AND BATTERY. DEALERSHIP NOW STATING CHRYSLER WILL NOT COVER PCM OR BATTERY. NOW I HAVE A VEHICLE AT THE DEALERSHIP THAT WONT RUN WITH A NEW ALTERNATOR . CHRYSLER CARE MADE NOTES WHEN I FIRST TALKED WITH THEM ON THIS CASE # 32398928 FROM CUSTOMER CARE. NOW THEY WILL NOT ADMIDT THAT THEY AUTHORIZED REPAIR OF ALTORNATOR, PCM , AND BATTERY.
Oct 03, 2017
POWER TRAIN,VEHICLE SPEED CONTROL
2 complaints
WHEN ACCERATING FROM A STOP OR EVEN SLOWING DOWN TO MAKE A TURN AND ATTEMPTING TO GET UP TO SPEED, THE VEHICLE DOGS LIKE IT WANTS TO DIE. EVEN WHEN GETTING FROM THE ONE RAMP TO THE HIGHWAY THERE IS A HESITATION. THE RPM'S GO DOWN RAPIDLY, THEN I HAVE TO PRESS THE GAS PEDAL DOWN TO GET THE VEHICLE TO KICK IN TO GET IT UP TO SPEED.AT ONE POINT, I HAD TO PRESS THE GAS PEDAL DOWN TO GET THE ACCELERATION I NEEDED TO AVOID GETTING REAR ENDED BY A SEMI. I HAVE HAD IT T A DEALERSHIP 4 TIMES FOR THIS AND ANOTHER MECHANIC AND WAS TOLD THAT THIS IS A DODGE ISSUE WITH THE GEAR RATIO AND THAT IS THE WAY IT IS. I EVEN HAD 2 MECHANICS DRIVE ALONG AND THEY NOTICED IT,BUT DID NOTHING. THIS IS GOING TO GET SOMEONE KILLED IF DODGE DOES NOT DO SOMETHING ABOUT IT. THIS HAS BEEN HAPPENING SINCE I PURCHASED THE VEHICLE IN 2014. THIS IS AN EVERYDAY OCCURRENCEI THOUGHT THEY COULD FIX THIS ISSUE AND STILL NOTHING. I KEEP GETTING THE RUN AROUND FROM THE LOCAL DEALERSHIP ON THIS.
Feb 16, 2016
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS IDLING IN PARK, IT ERRONEOUSLY ACCELERATED TO 5 MPH AND CRASHED INTO ANOTHER VEHICLE. THERE WAS NO DRIVER IN THE VEHICLE AT THE TIME OF THE CRASH, BUT THERE WAS A FRONT PASSENGER AND A SECOND ROW PASSENGER. THE CONTACT SUSTAINED AN INJURY TO THE LEFT FOOT AND RECEIVED MEDICAL ATTENTION DUE TO ATTEMPTING TO ENTER THE MOVING VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER HAD THE VEHICLE EXAMINED BY AN INVESTIGATOR WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000.
Sep 23, 2014
ELECTRICAL SYSTEM,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
2 complaints
THREE RECALLS UNADDRESSED FOR 1+ YEARS. CHRYSLER RECALL: P14 (NHTSA # 14V-154), P36 (14V-391), R09 (15V-115). DEALER AND MANUFACTURER CLAIM THAT THEY ARE UNABLE TO OBTAIN REPAIR PARTS TO ADDRESS RECALL. FCA IS UNABLE TO ADDRESS A RECALL ACTIVE SINCE APRIL 1, 2014. TODAY IS NOV 7, 2015.
Nov 07, 2015
APRIL 2014 NOTICED LOUD SOUND AND NO BRAKES AFTER GOING THROUGH CARWASH. SHORTLY AFTER I RECEIVED THE FIRST RECALL ON THE BRAKE LINE. PHONED DEALERSHIP BUT WAS TOLD I WAS ON A LIST AND SHOULD BE AVAILABLE JULY 2014. I'VE CALLED SEVERAL TIMES BUT STILL NOT GOTTEN THE CALL TO GET MY CAR IN. HAD TO TAKE THE CAR INTO THE DEALERSHIP FOR WATER PUMP - AT THAT TIME THE SERVICE MANAGER LOOKED AT MY BRAKES AND TOLD ME I DEFINITELY HAD A PROBLEM AND WOULD MOVE ME TO FRONT OF THE LIST. STILL NO CALLS. SINCE THAT TIME I'VE RECEIVED SEVERAL MORE SAFETY RECALLS ON MY VEHICLE BUT AM NEVER ABLE TO GET AN APPOINTMENT. I'VE ASKED SINCE I HAVE TO LEAVE THE CAR TO GET A RENTAL AT THEIR EXPENSE. THEY REFUSED. I WORK 40 TO 50 MILES OUT OF TOWN AND THIS IS THE ONLY VEHICLE I HAVE. I'M ALREADY BEING PUT OUT HAVING TO TAKE THE VEHICLE IN WHY SHOULD I ALSO HAVE TO BARE THE EXPENSE OF A RENTAL CAR AS WELL. IT HAS NOW BEEN WELL OVER A YEAR, MY BREAKS ARE STILL BAD. I PANIC EVERY TIME IT RAINS. MY VEHICLE HAS RECENTLY STARTED CAUSING PROBLEMS ON STARTING UP - IT WON'T COMPLETELY TURN OVER - BUT IT JUST KEEPS STEADILY TRYING - IT WON'T LET ME CUT IT OFF AND IT'S LIKE ITS FLOODING ITSELF. I NOW HAVE A LARGE STACK OF RECALLS ON MY VEHICLE AND NO ONE WILL HELP ME. I'M NOT HAPPY WITH DODGE AND THE LACK OF CONCERN FOR MY SAFETY. I'M PAYING A CAR NOTE FOR SOMETHING THAT ISN'T SAFE TO DRIVE.
Aug 12, 2015
VISIBILITY/WIPER
2 complaints
WALKED OUT TO MY VEHICLE TUESDAY MORNING 11/25/14 AND NOTICED A CRACK IN THE WINDSHIELD. FROM THE EDGE OF THE PASSENGER SIDE TO 14 INCHES INWARD. THERE IS NO IMPACT HIT ALSO NO SPIDERING OUT. WINDSHIELD HAS TO BE REPLACED WITH A OUT OF POCKET COST OF $300.00. THE VEHICLE WAS NOT DAMAGED WHEN PARKED IN THE DRIVEWAY THE DAY BEFORE. *TR
Nov 26, 2014
PURCHASED A 2013 DODGE DURANGO AND THE WINDSHIELD HAS SUCTION CUP CIRCLES ALL OVER IT. THE CIRCLES OBSTRUCT MY VIEW IN SUNLIGHT, DURING NIGHT DRIVING, DURING THE RAIN ETC.....THE WINDSHIELD IS COVERED. *TR
Apr 05, 2014
SERVICE BRAKES, HYDRAULIC
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/4/14*CN
Jul 28, 2014
I HAVE A RECALL ON MY BRAKE BOOSTER AND THE DEALER IS SAYING THAT PARTS ARE COMING IN A LITTLE BIT AT A TIME. IT IS GOING TO BE ABOUT 2 MONTHS BEFORE IT CAN BE FIXED. IF THERE IS A RECALL, I FEEL AS THOUGH THE PARTS SHOULD BE SENT OUT IN ENOUGH QUANTITY FOR PEOPLE TO GET THEIR VEHICLES FIXED. I HAVE CONTACTED 2 DEALERS IN MY AREA AND GOT THE SAME RESPONSE. I THINK IT'S RIDICULOUS FOR A RECALL TO BE ISSUED, BUT THE PARTS NOT AVAILABLE TO GET IT FIXED. *TR
Jun 23, 2014
STEERING,SERVICE BRAKES
2 complaints
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKES FAILED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE DEALER SUGGESTED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THEY COULD NOT DETERMINE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 6,000.
Jun 11, 2014
THERE IS A BUMPING NOISE UNDER THE RIGHT FLOORBOARD THAT YOU CAN FEEL UNDER YOUR FEET WHEN APPLYING THE BRAKE OR TURNING CAN'T FIGURE OUT WHAT IT IS.... *TR
Apr 16, 2013
SEATS,UNKNOWN OR OTHER
1 complaint
The head rest exploded out of no where - sounded like a gunshot while I was driving and pushed my whole head forward .
Apr 29, 2025
STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
1 complaint
While driving , the car just shuts off and the steering wheel and breaks lock. No matter how fast you’re going. Took to the mechanic and he said it was the WIN system.
Mar 11, 2025
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
1 complaint
My vehicle tends to overheat quite often. The water pump I've had to change five times within the past 5 years The radiator and patch change up three times and the thermostat I've had to change out three times. There's also the transmission shifting gears issue and get stuck on low and I can't move the vehicle.
Oct 13, 2024
SUSPENSION,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
Vehicle. cuts off when running, check engine light came on. Had vehicle checked and replaced 02 sensors and filter. After replacing it ran worse than it did before replacing them.Check engine light will not go off.
Feb 05, 2024
STEERING,VEHICLE SPEED CONTROL,ENGINE
1 complaint
While driving down the road, my vehicle will completely shut off and shut down. Sometimes, emphasis on the sometimes, I can push my key into the ignition a bit more and it will start back up. I lose all function and control of my vehicle. My dash lights and exterior lights completely shut off. I can't steer my car and it comes to a complete stop within seconds because everything locks up. I have had this happen more times than I can even count. It has happened in the middle of me turning at an intersection and has almost caused a collision. I took it in for a diagnosis and was told that there was nothing wrong with my vehicle and they didn't know why it was doing that. There is absolutely no warning for when this will happen. The speed that it happens at varies as there is no rhyme or reason. It happened when my care had 95,000 miles and still to this day. It happens AT LEAST 4 times a week. I have read forums where other people with the same vehicle have had this happen to also.
Apr 21, 2023
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
1 complaint
We were driving on the highway using the adaptive cruise control with the 3 furthest distance setting. Someone got in front of me and the FCW light came on and the engine shut off. We were able to pull off to the side of the road. I tried to start the car afterwards and it wouldn’t start. So we sat there for 15 minutes or so and tried again and it started. It happened again about 3 weeks later with the Adaptive Cruise control. Haven’t used it since.
Jan 20, 2023
EXTERIOR LIGHTING,AIR BAGS,SERVICE BRAKES
1 complaint
Air did employ when it hit a deer at 35 mph , inside light go so dim on the radio and the front, you see the dashboard or the radio
Dec 02, 2022
ELECTRICAL SYSTEM,STRUCTURE
1 complaint
The contact owned a 2013 Dodge Durango. The contact stated that while the vehicle was in the driveway parked unattended, it caught fire without warning. The contact's husband noticed the vehicle was on fire while approaching the resident. The fire department was on the scene and stated it was due to an electrical fire in the vanity mirror. There were no reported injuries, air bag deployment or a police report filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The insurance company deemed the vehicle a total loss. The failure mileage was approximately 123.000.
Sep 06, 2022
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
At 40 mph and more vehicle stalls and shake intermittent stalls, stumble. vehicle do not cut off. but stumble real bad. it's really bad in overdrive. 2 or more people in it.
May 26, 2022
POWER TRAIN,AIR BAGS
1 complaint
1.The air bag light come on & off randomly. The air bag has never been deployed. 2. The transmission misfires, I don't know if it has to do with the fuel pump relay. I've replaced almost the entire transmission and still does the same thing.
Nov 17, 2021
ENGINE,FORWARD COLLISION AVOIDANCE
1 complaint
hello I have got my truck off dealership like 6 months ago and my transmission is down I have to pay out of pocket also my head rest Popped out and hit my head
Oct 25, 2021
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
1 complaint
My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn’t been running for months now I’m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed
Jun 18, 2021
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
AFTER MY VEHICLE STALLED WHILE DRIVING AS STATED BY THE PRIOR RECALL, I HAVE HAD THE SAME PROBLEM AS THOUGH MY CAR WILL JUST STOP RUNNING AT ANY TIME. IT IS QUITE SCARY TO THINK THAT I AM DRIVING A 'FIXED' CAR AND AM EXPERIENCING THE SAME PROBLEMS AS BEFORE. MY CAR NOW UNLOCKS AND LOCKS AS WELL, WHICH IS A HUGE SAFETY CONCERN BECAUSE I CANNOT KEEP SAFELY ANY PERSONAL INFORMATION IN MY VEHICLE OR PREVENT IT FROM BEING BROKEN INTO. THE INTIAL RECALL REPAIR DID NOT FIX THE UNDERLYING PROBLEM. I AM WAITING FOR IT TO STALL OUT.
Jan 26, 2021
ELECTRICAL SYSTEM,SEAT BELTS,FUEL/PROPULSION SYSTEM
1 complaint
SINCE I PURCHASED THIS VEHICLE IN JANUARY 2020 11TH, IT DROVE LIKE IT HAD BAD GAS IN IT. IT WANTED TO GO WHEN I ACCELERATED BUT SLOW TO MOVE. I WAS NOT TOLD BY THE DEALER NOR GIVEN CAR FAX ABOUT THE RECALL AND THE DANGEROUS IT COULD POSE TO ME AND MY FAMILY. I HAD A LEAK, WHICH HAD TO DO WITH TRANSMISSION AND I REPAIRED IT OUT OF OUR OWN EXPENSES BC IT WASNT COVERED. IT ALSO STOPPED TURNING ON AS WELL. MY HUSBAND WAS VISITING HIS SISTER, AND IT CUT OFF WHILE COMING ONTO THE ON THE RAMP OF A LOCAL STREET. EXACTLY WHAT THE RECALL SAID AS NOTIFIED IN DECEMBER 2020 HAPPENED WHILE IN MOTION ON A BUSY ROAD. I AM THANKFUL IT WAS MY HUSBAND AND NOT ME AND MY THREE YOUNG CHILDREN. THAT DAY WAS JANUARY 1ST 2021, THE CAR WAS TOWED TO MY HOME, AAA ONLY ALLOWS ONE TOW. AND GATE OF DEALERSHIP WAS CLOSED. IT IS STILL THERE. AND I WAS TOLD IT WAS ON BACK ORDER THE PART AND WONT BE IN UNTIL FEBRUARY. I AM WITHOUT A LOANER AS WELL AS A RENT A CAR. UNFORTUNATELY THE DEALERSHIP IN MY HOME WONT HAVE THE PART UNTIL FEBUARY AND I ALREADY DROVE TO THE DEALER I PURCHASED FROM OVER 100 MILES AWAY 2X SINCE OUR PRUCHASE AND ITS NOT SAFE TO DRIVE.
Jan 12, 2021
AIR BAGS,SEATS,UNKNOWN OR OTHER
1 complaint
HEAD REST POPPED OPEN. *TR
Jun 22, 2020
SEATS,EQUIPMENT
1 complaint
2013 DODGE DURANGO. I WAS LEAVING WORK, GOT IN CAR, PUT ON SEAT BELT AND HEAD REST DEPLOYED. I CAN SEE THAT THE BRACKETS HOLDING THE PIN IN PLACE BROKE CAUSING IT TO DEPLOY.*DT*JB
May 26, 2020
FUEL SYSTEM, GASOLINE
1 complaint
CAR WILL NOT START. CAR TURNS OVER BUT WILL NOT RUN . RECALL WAS LOOKED AT AND TEMPORARY FIXED ON 9/1/15 IT WAS THE FUEL PUMP RELAY . ON 6/18/2019 IT WAS FIXED AGAIN . IT WAS ALSO FIXED ONE TIME BEFORE THIS DATE ( I DO NOT HAVE THAT DATE) TODAY IS 4/10/2020 IT TOOK 5 TRIES TO START THE CAR THIS MORNING . DODGE CLAIMS THEY DO NOT HAVE A SOLUTION TO THE PROBLEM YET . ITS BEEN 5 YEARS !!! DOES SOMEONE HAVE TO DIE BEFORE THEY FOX IT. THE CAR CAN STALL OUT WHEN ON THE HIGHWAY . THIS WILL BE THE 4TH TIME I WILL HAVE THIS FIXED.. DODGE FIX THIS BEFORE ME OR MY GRAND KIDS DIE!!!!!!!!!!!! *TR
Apr 10, 2020
STEERING,ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
1 complaint
THIS VEHICLE HAS CONSISTENTLY GIVEN ME PROBLEMS WITH STALLING. YEAR AFTER YEAR WITH THIS VEHICLE AND I'M TO THE POINT TO WHERE I CAN BARELY DRIVE IT YET STILL HAVE TO PAY PAYMENT AFTER PAYMENT WHILE FEARING FOR MINE AND MY CHILDREN'S SAFETY IN IT. IT'S ALREADY HAD A RECALL FIXED A FEW YEARS BACK WITH SOMETHING INVOLVING THE FUEL PUMP RELAY AND THAT YET HAS TO STOP THE STALLING AND THE DEALER CAN NEVER TELL ME WHAT THE ISSUE IS... I CAN BE DRIVING 70 MPH MILES DOWN THE HIGHWAY OR 30 MPH IN RESIDENTIAL AND IT JUST COMPLETELY DIES OUT ON ME AND I LOSE CONTROL OF POWER STEERING AND ALL ELECTRICAL GOES OUT ON DASH. SOMETIMES I CAN JUST KEEP TURNING OVER IGNITION AND IT WILL PICK RIGHT BACK UP THEN OTHER TIMES I HAVE TO PUT IN PARK AND RESTART. I HAVE AT TIMES, BUT NOT EACH TIME, ASSOCIATE THE STALL WITH HITTING POTHOLES OR GOING OVER RAILROAD TRACKS, BRIDGES OR ANYTHING THAT MAKES THE VEHICLE FEEL A BUMP YET OTHER TIMES IT DOES IT FOR NO REASON WHATSOEVER. I EITHER NEED IT TO BE FIXED OR GIVEN ANOTHER VEHICLE OF EQUAL VALUE. I'VE PAID SO MUCH ALREADY AND STILL OWE 11 PAYMENTS AND CAN NOT AFFORD TO JUST PURCHASE ANOTHER VEHICLE. WOULD APPRECIATE SOME HELP RESULTING IN A SOLUTION TO BENEFIT ME AND MY FAMILY'S SAFETY. THE DATE BELOW FOR 'WHEN DID IT OCCUR' IS TODAY'S DATE AS IT DONE IT TODAY AND HAS DONE SO OVER THE LAST 5/6 YEARS I'VE HAD IT..
Mar 10, 2020
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
FOR WEEKS MY 2013 DURANGO SXT WON'T LOCK WHEN PRESSING THE KEY FOB AND SOMETIMES WHEN I UNLOCK THE CAR, THE HORN GOES OFF SEVERAL TIMES, AS IF I'M LOCKING THE CAR. I'VE REPLACED THE BATTERY IN THE FOB, SO NOT SURE WHY IT'S NOT WORKING PROPERLY. MY LIFTGATE LOCK STOPPED WORKING FOR A MONTH AND RECENTLY STARTED WORKING. MY CHECK ENGINE LIGHT IS ON AND THE CAR RANDOMLY HAS A DELAY IN STARTING. I'M READING THAT IT COULD BE A FUEL PUMP RELAY AND THE 2013 DURANGO HAS A RECALL FOR IT, BUT MY VIN ISN'T INCLUDED IN THE RECALL EVEN THOUGH IT HAD A TIPM RECALL THAT WAS REPAIRED, WHICH IS CLOSELY ASSOCIATED WITH THE FUEL PUMP RELAY RECALL.
Nov 04, 2019
ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY VEHICLE IS RUNNING PROPERLY AFTER WRONG RECALL WAS PUT IN ON AUGUST 1 2019 WHICH WAS THE PCM AND ON AUGUST 2 2019 THEY PUT IN THE ACCURATE RECALL AN ALTERNATOR THAT WENT OUT WHILE DRIVING STARTED SMOKING ON AUG 27 2019 WENT BACK ON AUG 23 WHEN BATTERY LIGHT CAME ON SERVICE ADVISOR SAID IT WASN'T BATTERY OR ALTERNATOR BUT PCM ONE SERVICE MANAGER SAW ERROR AND ENDED UP CALLING CORPORATE TO GET FIXED GOT TRUCK BACK ON AUG 30 TO HAVE AN HOUR LATER SERVICE ENGINE LIGHT COME ON HAD TO BRING TRUCK BACK ON AUG 31 TO FIND OUT ITS THE CATALYST MESSED UP AND ALSO CUSTOMER INFORMATION HAS BEEN CHANGED TO A NEW OWNER NOT ME MY VEHICLE ISN'T RUNNING GOOD AT ALL I TRULY NEED HELP PLEASE
Sep 06, 2019
STEERING,UNKNOWN OR OTHER
1 complaint
THIS CAR WILL COMPLETELY LOSE POWER RANDOMLY. IT WILL WILL SHUT OFF AND TURN BCK ON ALL BY ITSELF OR IF IT SHUTS OFF I CAN BARELY TOUCH THE KEY FOB AND IT WILL TURN BCK ON WITHOUT EVEN TURNING THE KEY!! SOMETIMES I HAVE TO PUT IT IN NEUTRAL AND TURN IT OFF AND BACK ON. THIS VEHICLE IS VERY DANGEROUS, UNPREDICTABLE, UNRELIABLE. HAVE TAKEN IT TO FEW MECHANICS WHO WON'T EVEN WORK ON IT CUZ THEY CAN NOT PIN POINT THE PROBLEM. I HVE TAKEN IT TO DEALERSHIP AND THEY COULD NOT FIND ANYTHING EXCEPT FOR A CODE FOR SIRIUS RADIO SUBSCRIPTION , REALLY ! THEY EVEN KEPT IT OVER NITE AND IT WOULDN'T ACT UP FOR THEM. PLEASE FIGURE THIS OUT... CLEARLY THIS VEHICLE HAS ISSUES IF MORE THAN ONE COMPLAINT IS BEING REPORTED. I FEEL LIKE I HVE A GHOST CAR. PLEASE FIGURE THIS OUT. IT IS DANGEROUS WHEN MY CAR DOES THIS ON FREEWAY. DOES IT GOING 10MPH....I CAN BE PULLING INTO MY DRIVEWAY AT HOME & PUT IT IN PARK AND BAH JUST TURNS OFF ON IT'S OWN FOR ME. ANYTIME AT DIFFERENT SPEEDS WHENEVER IT WANTS, IT SHUTS OFF AND COMES BACK ON ALL ON ITS OWN. PLEASE FIGURE THIS OUT. THIS CAR IS NOT WORTH THE AMOUNT OF LIVES THAT CAN BE LOST...
Sep 01, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,FUEL/PROPULSION SYSTEM
1 complaint
SAME AS FEB 2015 RECALL. FUEL RELAY REPLACED JUNE 2019. AS OF JULY 9 2019 BACK IN SHOP FOR TIPM ISSUES AND REPLACEMENT. AFTER 4 DAYS AND A 3HR DIAGNOSTIC STUDY IT WAS DETERMINED THAT THE TIMP WOULD NEED TO BE REPLACED AND POSSIBLE OTHER MODULES. VEHICLE ORIGINALLY HAD STARTING PROBLEM. ONCE FUEL RELAY WAS REPLACED THAT ENDED. THEN VEHICLE STARTED BUT ALL DASH LIGHTING AND ERROR MESSAGES STARTED FLASHING STATING FCW WAS OFF, SHOWED HILL ASCENT INDICATOR, SHOWED BRAKE INDICATOR NEITHER WERE ON, SHOWED SERVICE ENGINE INDICATOR AND OTHERS. WIPERS WOULD RANDOMLY SWIPE EVEN THOUGH THEY WERE OFF. WARNING BELL WOULD RANDOMLY DING AS IF THE SEAT BELT WAS NOT FASTENED. IT WAS. HEADLIGHTS WOULD RANDOMLY FLASH AND THE DOORS WOULD UNLOCK (THIS PROBLEM HAS BEEN HAPPENING FOR 3-4 YRS BUT SERVICE WOULD SAY TO CHECK KEY FOB BATTERY OR POSSIBLE INTERFERENCE OF SOMETHING ELSE. DID DRIVE VEHICLE TO WORK APPROX 4 MILES AND HOME THE FIRST DAY OF PROBLEM. NEXT DAY VEHICLE WENT STRAIGHT TO DEALERSHIP APPROX 8 MILES AWAY. STILL THERE 4 DAYS LATER. NOT REPAIRED. APPARENTLY MY VIN IS NOT PART OF ORIGINAL RECALL AND NOW I WILL HAVE TO PAY A MINIMUM OF $1560.00 FOR REPAIRS IN ADDITION TO THE $472.00 I SPENT ON THE FUEL RELAY.
Jul 12, 2019
ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
1 complaint
FUEL PUMP RELAY SYSTEM NOT WORKING. I HAD THE FUEL PUMP REPAIRED ONCE BUT IT DID NOT FIX THE PROBLEM. IT IS RECALLED BUT NOT WITH MY VIN
Jun 22, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
WHILE DRIVING MY CAR IS CONTINUOUSLY SHUTTING OFF. I LOSE POWER STEERING AND NEED TO PUT THE VEHICLE IN PARK AND RESTART IT. THE FIRST TIME I WAS COASTING AT 45 MPH THE CAR DISPLAY CONTROLS WHEN OFF AND TURNED BACK ON. THE SECOND TIME I WAS TURNING INTO A PARKING STALL AND THE CAR DIED MID PARK AT WHICH POINT I HAD TO MANUALLY RESTART. THE MOST RECENT TIME I WAS DRIVING MY KIDS TO SCHOOL AND THE CAR DIED WHILE GOING 35 I HAD TO PULL OVER TO THE SHOULDER (WITH NO POWER STEERING) AND RESTART THE ENGINE. THE MUSIC AND HEADLIGHTS REMAINED ON WHILE THE ENGINE WAS OFF. THE CAR STARTS RIGHT UP WITHOUT HESITATION AND THE LOCAL DODGE DELEARSHIP IS NOT FINDING A CODE TO PROPERLY DETECT THE PROBLEM THEIR BEST GUESS IS TO REPLACE THE TIPM IN HOPES IT WILL FIX THE PROBLEM. I NEED A SAFE RELIABLE CAR AND NOT ONE THAT IS AS RISK OF DYING MID DRIVE AND CAUSING AN ACCIDENT HURTING MY FAMILY OR OTHERS.
Apr 18, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),VISIBILITY/WIPER
1 complaint
ESTABA PARADO CON EL MOTOR ENCENDIDO Y EL ALTERNADOR EMPEZ A ARDERSE Y PROBOCO PROBLEMAS ELECTRICOS
Dec 22, 2018
STEERING,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FOR MONTHS NOW, I HAVE HAD TO COMPLAIN TO MY DODGE DEALER WHERE I PURCHASED MY 2013 DODGE DURANGO AND GET IT SERVICED ABOUT HOW IT SUDDENLY STALLS WHILE DRIVING. I HAVE ASSOCIATED IT WITH HITTING A BUMP SUCH AS A POTHOLE OR GOING OVER RAILROAD TRACKS AND IT WILL DIE OUT AND I HAVE TO PUT IT IN PARK. IT WILL THEN START RIGHT BACK UP. IT HAS HAPPENED ON CITY STREETS AS WELL AS HIGHWAYS. NO CODES ARE SHOWING UP AND BATTERY AND ALTERNATOR CHECK OUT FINE. CABLES ALL HAVE A GOOD CONNECTION AND FUSES ARE SAID TO BE GOOD. I GET TOLD "HAVE TO WAIT UNTIL IT GETS WORSE" OR "YOU'LL HAVE TO LEAVE IT WITH US SO WE CAN DRIVE IT AND WAIT FOR IT TO DO IT" BUT THIS IS MY ONLY VEHICLE AND IT MAY DO IT NUMEROUS TIMES ONE DAY AND WILL NEVER DO IT AGAIN OVER THE NEXT MONTH. IT'S RANDOM. I HAVE NOTICED THERE WAS AN ALTERNATOR RECALL ON 2011-14 YR MAKES OF THE DURANGOS BUT MY VIN SHOWS MINE IS CLEAR AND THE FUEL PUMP RELAY RECALL HAS BEEN FIXED. SOMETHING IS DEFINITELY NOT RIGHT.
Jul 19, 2018
ELECTRICAL SYSTEM,STRUCTURE,ENGINE
1 complaint
I'VE HAD A FEW RECALLS ON THE TRUCK. SEVERAL LISTED WIRING. THEY'VE ALL BEEN 'CORRECTED' OR CHECKED BY A DEALER. MY TRUCK CAUGHT FIRE AND BURNED ALL THE ELECTRICAL UNDER THE HOOD TODAY. LESS THAN A MONTH SINCE THE 'ELECTRICAL' RECALL WAS SUPPOSEDLY REPAIRED. IT WAS STOPPED BUT RUNNING AT A GAS STATION AFTER A SHORT 3 MINUTE DRIVE. *TT
Jul 07, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
WHILE THE CAR IS IN MOTION ON A CITY STREET IT WILL ENGAGE INTO LOW MODE ALL BY ITSELF, CAUSING THE CAR TO JERK AND DRIVE VERY SLOWLY. THE TRACTION LIGHT ALSO COMES ON. I AM UNABLE DISENGAGE THE LOW MODE. I HAVE TRIED PUTTING THE VEHICLE IN NEUTRAL TO DISENGAGE HOWEVER MOST OF THE TIME IT DOESN'T WORK. THE CAR WILL AT SOME POINT USUALLY AFTER ABOUT 10-20 MINS OF TRYING TO PUT THE CAR IN NEUTRAL AND SWITCHING THE AUTO AWD/LOW KNOB BACK AND FORTH RESUME REGULAR DRIVING MODE AT SOME POINT. THIS HAS BEEN HAPPENING EVERY SINCE I BOUGHT THE CAR 2 YEARS (7/2016) AGO SPORADICALLY. THE DEALERS HAVE BEEN UNABLE TO FIX IT BECAUSE IT DOESN'T THROW ANY KIND OF ERROR CODE AND THEY ARE SAYING THEY HAVE TO SEE THE CAR ACTUALLY DO IT. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE CAR ENGAGES IN A LOW MODE BY ITSELF CAUSING THE CAR TO JERK AND DRIVE SLOWER ALL OF A SUDDEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. THE PART OF THE SYSTEM CAUSING THE ISSUE IS UNKNOWN.
Jun 20, 2018
STEERING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
UPON DRIVING THE VEHICLE OVER A SMALL BRIDGE, INCLUDING ON AND DECLINING OFF, THEN OVER ANOTHER HILL THE VEHICLE STALLED AND LOST POWER. WE WERE ABLE TO COAST THE VEHICLE TO A STOP. I POPPED THE HOOD AND IT HAD AN ELECTRICAL BURNING SMELL BUT COULDN'T LOCATE THE SOURCE. I WAS ABLE TO RESTART THE VEHICLE AND PROCEEDED TO OUR DESTINATION. UPON RETURNING HOME THE VEHICLE SEEMED TO HAVE LESS POWER. AGAIN I CHECKED UNDER THE HOOD AND HAD THE SAME SMELL. I CHECKED ON THIS WEBSITE FOR A RECALL AND IT SAID THERE WERE NONE FOR THIS VIN NUMBER. I CHECKED THE MODEL YEAR AND THERE HAS BEEN SEVERAL WITH STALLING/ELECTRICAL ISSUES. THE RECALL NUMBERS ARE AS FOLLOWS: 17V435000, 15V115000,14V634000. WE HAVE HAD THIS VEHICLE IN BEFORE FOR RECALLS, UNSURE IF THESE WERE PART OF THOSE RECALLS. WE WILL BE CONTACTING THE DEALERSHIP TOMORROW. YOUR FORM WONT LET ME SELECT THE ENGINE AND POWERTRAIN AS PARTS AFFECTED. *TR
Oct 25, 2017
ELECTRICAL SYSTEM,SEATS
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 55 MPH, THE HEADREST DETACHED FROM THE DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH REAR COLLISION SENSORS THAT CAUSED THE FAILURE. AUTONATION CHRYSLER DODGE JEEP RAM & FIAT IN PHOENIX, ARIZONA CONFIRMED THAT THE REAR COLLISION SENSORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 76,000.
Aug 14, 2017
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY WIFE ALONG WITH OUR 4 CHILDREN WERE DRIVING DOWN THE EXPRESSWAY WHEN OUR DODGE DURANGO LOST ALL POWER. ALL THE INDICATOR LIGHTS STARTED FLASHING ON THE INSTRUMENT PANEL. IF NOT FOR MY WIFE BEING A SAFE DRIVER GOD KNOWS WHAT COULD'VE BECOME OF MY FAMILY. CAR WON'T TURN ON SAYS THERE IS NO KEY PRESENT. WIPERS COME ON AND OFF, AC BLOWS HOT AIR, DOORS WON'T UNLOCK, RADIO TURNS ON AND OFF. IT'S VERY UPSETTING WHEN YOU THINK YOU'RE BUYING A QUALITY VEHICLE ONLY TO HAVE IT TURN OUT LIKE IT DID. MY WIFE HAS EXPRESSED THAT SHE NO LONGER WANTS TO DRIVE THE VEHICLE AS SHE IS SCARED SOMETHING LIKE THIS MIGHT HAPPEN AGAIN.
Aug 05, 2017
STEERING,FUEL SYSTEM, GASOLINE,ENGINE
1 complaint
VEHICLE LOOSES POWER AND STALLS WHEN APPROACHING A STOP (WHILE STILL IN MOTION). I HAVE TO PLACE VEHICLE IN PARK AND RESTART VEHICLE IN ORDER TO CONTINUE DRIVING. I AM VERY CONCERNED THAT THIS IS GOING TO CAUSE ME TO BE REAR-ENDED AT SOME POINT AS IT DOES HAPPEN PRIOR TO ME ARRIVING AT A STOP SIGN OR STOP LIGHT. THIS HAS BEEN HAPPENING FOR APPROX. THE LAST 3-4 WEEK AND BECOMING MORE FREQUENT. *TR
Dec 20, 2016
ENGINE AND ENGINE COOLING,STRUCTURE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS PREMATURE EXPOSURE NEAR THE UNDERBODY OF THE VEHICLE CLOSE TO THE WIRING. ALSO, THE EMISSIONS HOSE WAS EATEN THROUGH BY RODENTS. THE PARTS WERE REPLACED ONCE, BUT THE FAILURE RECURRED. THE DEALER REPLACED THE EMISSIONS HOSE A SECOND TIME MONTHS LATER, BUT THE RODENTS CHEWED THROUGH THE PART AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND ADVISED THAT THE DEALER REPLACE THE PART. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Sep 02, 2016
SERVICE BRAKES,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE WHEN DEPRESSED IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) AND 14V104000 (SERVICE BRAKES, HYDRAULIC ). IN ADDITION, THE COOLANT WAS LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Aug 04, 2016
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
"TAKATA RECALL"SOMETIMES AFTER THE CAR HAS BEEN DRIVEN LONG OR SHORT DRIVES AND TURNED OFF FOR A SHORT PERIOD OF TIME, WHEN I GO TO START THE ENGINE THE STARTER WILL GRIND/ENGINE TURNS OVER BUT WILL NOT START THIS ISSUE WAS SUPPOSE TO BE TAKEN CARE OF IN THE SUMMER OF 2015. DEALER HAD OUR CAR FOR OVER TWO MONTHS WAITING ON PARTS BUT THE ISSUE IS STARTING TO OCCUR AGAIN!(ELECTRICAL) ALSO I FIND AT DIFFERENT TIMES THE INTERIOR LIGHTS/GAUGE LIGHTS/INDICATOR LIGHTS THAT ARE ON AND STAY ON FOR A FEW MILES LIKE THERE IS A SHORT IN THE ELECTRICAL SYSTEM. NOTE: I HAVE NEVER HAD A RECALL ON THE ELECTRICAL PROBLEM.
Jan 03, 2016
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT STATED THAT WHILE INDEPENDENTLY REPLACING THE AIR CLEANER, THE CONTACT NOTICED OIL IN THE AIR CLEANER. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE PCV CRANK CASE VENTILATION VALVE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,200. UPDATED 02/18/16*LJ
Oct 07, 2015
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,INTERIOR LIGHTING
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH AT NIGHT, THE CONTACT ACTIVATED THE PASSENGER SIDE TURN SIGNAL AND THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE TURN SIGNAL AND VEHICLE, AND RESTARTED THE ENGINE. ONCE RESTARTED, THE EXTERIOR AND INTERIOR LIGHTING RESUMED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.
Sep 01, 2015
SUSPENSION,VEHICLE SPEED CONTROL
1 complaint
WE PURCHASED OUR VEHICLE ON 5/31/13. LESS THAN THREE MONTHS LATER, THE FIRST SET OF REAR SHOCKS WERE ORDERED FOR REPLACEMENT. WE HAVE NOW OWNED THE VEHICLE JUST OVER 2 YEARS AND WILL BE HAVING THE SHOCKS REPLACED FOR THE FOURTH TIME. NOBODY AT THE DEALERSHIP HAS EVER EXPLAINED WHY WE HAVE SUCH ISSUES, AND WHEN I CALLED THIS MOST RECENT TIME, THE SERVICE DEPT SAID "MAYBE WE AREN'T USING THE RIGHT ONES". WE ARE REACHING THE END OF OUR WARRANTY PERIOD AND DON'T WANT TO BEGIN HAVING TO REPLACE PARTS, THAT HAVE ALREADY BEEN REPLACED AN AVERAGE OF EVERY 6 MONTHS, AT OUR OWN EXPENSE. SEVERAL MONTHS AGO, WE GOT THE RECALL NOTICE ABOUT THE FUEL PUMP RELAY, AND WE HAVE YET TO GET THE WORK DONE BECAUSE THERE ARE NO PARTS AVAILABLE TO DO THE WORK. WE'VE EXPERIENCED COUNTLESS TIMES OF "SLUGGISH" PERFORMANCE WHEN DRIVING AT 30 OR LESS MPH, WHICH WE ASSUME IS RELATED TO THIS RECALL. OF COURSE, WE'VE ALREADY HAD THE BRAKE BOOSTER SHIELD RECALL WORK PERFORMED, BUT WE NEVER DREAMED THERE WOULD BE TWO RECALLS IN LESS THAN 2 YEARS, NOT TO MENTION ALL THE PROBLEMS WITH THE SHOCKS. WITH ALL OF THESE PROBLEMS, WE FEEL OUR SAFETY, AND THAT OF OTHER PASSENGERS, IS AT RISK AND HAVE BECOME MORE AND MORE CONCERNED AS WE PUT MORE MILES ON THE CAR.
Aug 13, 2015
AIR BAGS,EQUIPMENT
1 complaint
AIR BAGS DID NOT DEPLOY IN HEAD ON CRASH AT 45 50 MPH IN MY 2013 DODGE DURANGO. *TR
Apr 28, 2015
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,TIRES,EQUIPMENT,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN
Apr 27, 2015
SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Apr 23, 2015
ELECTRICAL SYSTEM,TIRES,EQUIPMENT,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V115000, AND 14V115000 (EQUIPMENT, TIRES).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Apr 14, 2015
EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR
Mar 13, 2015
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
SAFETY RECALL P60/NHTSA 14V-634 STATES DRIVER WILL HAVE LIMITED OR NO DETECTION OF THE ALTERNATOR FAILING, WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. RECEIVED NOTICE IN MAIL NOVEMBER 2014. STILL DO NOT HAVE PARTS TO FIX. I AM DRIVING AN UNSAFE CAR EVERYDAY AND PAYING FOR IT AND NOBODY CAN DO ANYTHING ABOUT IT UNTIL I EXPERIENCE A CRASH. I CAN GET A TICKET FOR NOT WEARING A SEAT BELT AND TALKING ON A CELL PHONE, BUT A SAFETY RECALL ON A CAR I AM DRIVING EVERYDAY, WHICH EFFECTS ME, MY PASSENGERS AND ALL CARS ON THE ROAD DOES NOT SEEM TO MATTER TO CHRYSLER. *TR
Dec 18, 2014
STEERING,POWER TRAIN,VISIBILITY,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL SEIZED AND THERE WAS A BURNING ODOR. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,024. UPDATED 12/9/14*CN THE POWER TRAIN MODULE FAILED AND WAS REPLACED BY THE DEALER. UPDATED 01/08/15
Oct 29, 2014
AIR BAGS,SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS
Sep 03, 2014
SERVICE BRAKES, HYDRAULIC,SERVICE BRAKES
1 complaint
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT IT WAS TAKING TOO LONG TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/14*CN
Aug 25, 2014
VEHICLE SPEED CONTROL,ENGINE
1 complaint
UPON PULLING OUT OF MY NEIGHBORHOOD FROM A FULL STOP, THE SUV WAS SLOW TO ACCELERATE. IT SEEMED "SLUGGISH", AS IF IT WAS NOT SWITCHING TO THE PROPER GEAR AND HAD TROUBLE SPEEDING UP. CAUSED AN ONCOMING CAR TO HAVE TO HIT THE BRAKES TO KEEP FROM HITTING ME, WHEN I SHOULD HAVE HAD PLENTY OF TIME TO PULL OUT, UNDER NORMAL CONDITIONS. THIS HAS HAPPENED NUMEROUS TIMES. IT ALSO HAPPENS WHILE I'M DRIVING DOWN THE ROAD AND TRY TO SPEED UP. THIS IS AN INTERMITTENT PROBLEM. I HAVE TAKEN IT TO FERMAN DODGE TWICE NOW, AND THEY TELL ME THAT THEY "HOOKED IT UP TO THE COMPUTER AND COULD FIND NOTHING WRONG WITH IT", AND WHEN THEY TEST-DROVE IT, THEY COULD NOT REPRODUCE THE PROBLEM. AFTER RESEARCHING THIS ONLINE, I HAVE COME ACROSS OTHERS WHO HAVE ALSO EXPERIENCED THIS ISSUE. I BOUGHT THIS VEHICLE NEW IN NOVEMBER 2013, AND IT DID NOT DO THIS WHEN I FIRST GOT IT. IT NOW HAS ONLY 3160 MILES ON IT. I DO NOT FEEL THAT IT IS SAFE TO DRIVE, CONSIDERING ITS UNPREDICTABILITY. *TR
Jun 27, 2014
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
I HAVE BROUGHT IN THE VEHICLE TO THE LOCAL DODGE SERVICE CENTER IN NAPLES BECAUSE THE LIGHTS ON THE DASHBOARD GO OFF WHEN THE WIPERS ARE IN USE. ALL OF THE LIGHTS INCLUDING THE TIME / RADIO STATION BECOME DIM. ON DECEMBER 26TH ALTHOUGH THE LIGHTS ARE SET ON AUTOMATIC, THE LIGHTS DID NOT COME ON AT NIGHT. WE MANUALLY HAD TO SWITCH SO THAT WE WOULD HAVE LIGHTS. WE HAVE ALSO ON TWO-THREE OCCASIONS AN ISSUE WITH THE TRANSMISSION AND/OR ACCELARATOR. THE RPM ON THE CAR WHERE VERY HIGH AND THE CAR WAS BASICALLY NOT GOING OVER 35-40 MPH. ONCE PARKED AND THEN PUT IN DRIVE AGAIN IT WORKED OK UNTIL THE NEXT TIME IT DID IT. THE LOCAL DODGE SERVICE CENTER CLAIM THEY DID NOT FIND ANYTHING WRONG AND INITIALLY BLAMED THE LIGHT ISSUE ON A SUNPASS BECAUSE THEY SAW THE SUCTION CUP MARKS. HOWEVER THE SUNPASS IS NOT ALWAYS IN THIS VEHICLE AND THE TIMES THAT LIGHTS HAVE DIMMED THE SUNPASS HAS NOT BEEN ON.
Mar 10, 2014
EXTERIOR LIGHTING,VISIBILITY/WIPER
1 complaint
IN MARCH OF 2013 I BOUGHT A BRAND NEW DODGE DURANGO AND I'VE HAD AN ONGOING PROBLEM SINCE I BOUGHT IT. WHEN I'M DRIVING IN THE EVENING THE REFLECTION OF OTHER HEADLIGHTS, BRAKE LIGHTS, AND STREETLIGHTS CAUSE A SHADOW SO THAT I HAVE DOUBLE VISION OF THOSE IMAGES THROUGH MY WINDSHIELD. AFTER SEVERAL TRIPS TO THE DEALERSHIP FOR TEST DRIVES AND INSPECTIONS THEY FINALLY REPLACED THE WINDSHIELD. THE NEW WINDSHIELD IS JUST AS BAD, WHEN I WENT BACK TO THE DEALERSHIP AGAIN THEY SAID THIS IS HOW ALL THE DURANGO WINDSHIELDS LOOK AND THEY EVEN TOOK ME FOR A TEST DRIVE IN A NEW 2014 DURANGO TO SHOW ME THAT THIS WAS HOW THEY ALL LOOK. I AM VERY FRUSTRATED, THIS IS NOT ACCEPTABLE THE VISIBILITY IS HORRIBLE AND I FEEL THE WINDSHIELD IS HURTING MY EYES. IF THEY CANNOT FIND A SOLUTION TO THIS PROBLEM I WOULD LIKE TO RETURN THE CAR. *TR
Jan 25, 2014
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
ON THE 2013 DODGE DURANGO THAT I CURRENTLY OWN WHICH I PURCHASED BRAND NEW IN JUNE 2013, THE NAVIGATION AND CAMERA SYSTEM GOES COMPLETELY BLANK WHILE DRIVING OR BACKING UP. THE VEHICLE STARTED ACCELERATING WHILE IN DRIVE GEAR, AS WELL AS THE TRANSMISSION FAILS TO WORK PROPERLY AND SKIPS SECOND GEAR, THE VEHICLE ALSO IDLES HIGH AND LOW WHILE IN OPERATION OF DRIVE. *TR
Jan 20, 2014
STEERING,SUSPENSION,WHEELS
1 complaint
VEHICLE HAS LESS THE MILES ON IT. VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. THERE WAS EXCESSIVE VIBRATION IN THE WHEEL AND BODY WHICH CAUSED PASSENGERS AND VEHICLE TO SHAKE. DASH BOARD INDICATED THAT ALL 4 TIRES NEEDED AIR. TOOK VEHICLE TO HAVE PROPER AIR PRESSURE ADDED TO TIRES. VIBRATION REMAINED. MADE APPOINTMENT AT BOSAK DODGE IN MERILLVILLE INDIANA. SERVICE WRITER INFORMED ME I MAY HAVE TO PAY FOR SERVICE IF THEY DIDN'T FIND ANYTHING. GOT CALLED NEXT DAY THAT THE TPMS LIGHT WAS BACK ON AND THEY ADDED AIR BUT FOUND NO VIBRATION. I INFORMED SERVICE WRITER THAT THE LIGHT WAS NOT ON WHEN I DROPPED IT OFF. HE INFORMED ME IT WAS A COMMON ISSUE. DON'T AGREE. *TR
Jan 10, 2014
STEERING,SUSPENSION,SEATS
1 complaint
SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR
Oct 22, 2013
STEERING,SUSPENSION,SERVICE BRAKES
1 complaint
WHEN STOPPING THERE IS A CLUNK IN FRONT BRAKES OR SUSPENSION. THE CLUNK CAN BE FELT IN THE FLOOR, STEERING COLUMN AND BRAKE PEDAL. DEALER REPLACED FRONT PADS AND ROTORS, PROBLEM NOT FIXED. *TR
Mar 08, 2013
Frequently Asked Questions
How many problems does the 2013 DODGE Durango have?
The 2013 DODGE Durango currently has 633 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2013 DODGE Durango?
The most common problems reported for the 2013 DODGE Durango are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2013 DODGE Durango problem data come from?
All problem and complaint data for the 2013 DODGE Durango comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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