2014 DODGE Durango Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
770
Complaints Reported
Complaints by Component
EXTERIOR LIGHTING
202 complaints
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the contact was pulled over by a Police Officer, and was informed that both taillights were inoperable. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the taillight assemblies. The vehicle was repaired; however, the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 122,000.
Jun 11, 2025
Racetrack light bar has failed twice since purchasing this car. The same bulb has went out and in order to pass inspection I need to replace the whole thing. I've had this vehicle for 2 years.
May 29, 2025
The rear tail light racetrack assembly gasket has permitted water intrusion, with currently about an inch of water having collected in the light. The lower segments of the LED lights have failed, posing a safety risk due to reduced visibility, as well as a fire risk. In addition, the rear license plate LED module has failed, likely due to this water intrusion, requiring replacement no less than 4 times since i have owned this vehicle (since 2015). This repair is costly, roughly $300 each time. It was just replaced in November of 2024, and has already failed.
Mar 11, 2025
The driver side Daylight Running Light went out prematurely.
Feb 02, 2025
The “racetrack” tail light on my wifes Durango is completely burnt out due to water infiltration in the assembly, which is a now known issue for multiple drivers of a Durango. With that being said, since it’s been burnt out, my wife has almost been rear ended 3 times now and I believe it could have something to do with 90% of tail lights that is equipped with the vehicle is now burnt out due to a flaw in manufacturing. It is also a $1000+ repair being you have to replace the entire assembly. Her application of the brakes would be more well known if the entire assembly illuminated and make safer driving conditions for her and others. I understand the product needs replaced but with it being a now known flaw, I don’t believe it should be at the expenses of the vehicle owners.
Jan 21, 2024
+ 197 more complaints for this component
SEATS
125 complaints
The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.
Sep 12, 2025
Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! Upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? My car was parked when this happened.
Sep 12, 2025
The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 MPH, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.
Jul 03, 2025
The contact owns a 2014 Dodge Durango. The contact stated that while adjusting the front passenger’s side headrest, the active head restraint (AHR) unexpectedly deployed. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.
Jun 16, 2025
Driving 2014 Dodge Durango when the active headrest restraint on the passenger seat activated. No accident or impact to the vehicle during incident. Resulted in passenger receiving a solid "punch" to the back of the head and neck resulting in headaches for a week. If this had happened on the driver's seat (and it still could !), I can imagine an accident is possible due to the utter surprise of the noise and being punched in the head while driving. At the time of the incident, we had no idea what had happened but have since learned that our experience is not unprecedented and there are numerous similar reports of "exploding" Dodge/Jeep headrests on NHTSA. Wanting to report incident to NHTSA before taking to dealer for repair (hopefully). No warnings of impending AHR activation and no indication of activation in UConnect after the incident. There is an active NHTSA investigation PE 19014 on this exact component failure.
Jun 13, 2025
+ 120 more complaints for this component
ELECTRICAL SYSTEM
47 complaints
Odometer Fraud. The contact purchased a 2014 Dodge Durango. The contact stated that while attempting to repair the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 76,173, and the vehicle warranty company informed the contact that it was discovered that the mileage displayed on the title was 92,500. Additionally, the contact retrieved the vehicle Carfax report and confirmed that the mileage was 92,500.
Jun 20, 2025
Odometer Fraud. The contact purchased a 2014 Dodge Durango. The contact stated that while attempting to insure the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 92,000 and at the time of the insurance registration, it was discovered that the mileage was 170,000.
May 09, 2025
The alternator failed, and my battery would not take a charge. Had scanner used and report showed faulty alternator. I was driving and went into a parking slot, when I put gear in park, all power went out. The it wouldn't turn on, occasionally lights would flicker on and off. Tried to jump start it several times but it wouldn't take. Finally got a jump, truck started but the couldn't change gears. I have not taken it yet to get it diagnosed. I truly feel this issue should be a recall as I had no warning whatsoever. My vehicle has no power, and is well maintained
Mar 05, 2025
The contact owns a 2014 Dodge Durango. The contact stated while driving 30 MPH, the low voltage power message was displayed. The display on the instrument panel darkened and the vehicle unintentionally shifted into park and the vehicle failed to return to normal operation. The vehicle was not drivable and was towed to the residence. The contact researched online and became aware of NHTSA Campaign Number: 17V741000 (Electrical System); however, the VIN was not included. A dealer was not contacted. The contact self-diagnosed the vehicle and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.
Aug 28, 2024
Driver side air conditioning blowing hot air when set to low temp. Passenger a d rear all blow cold.
Sep 04, 2023
+ 42 more complaints for this component
SEAT BELTS
37 complaints
Extended warranty was issued on driver and passenger front seat belt assembly due to crack in upper seat belt plastic guide, preventing proper retraction. I would like the report the same issue on 3rd row rear passenger seat belts as well.
Apr 03, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? 3rd for left and right seatbelts do not retract or lock. How was your safety or the safety of others put at risk? I have children and they ride in that row if the seatbelts do not retract or lock they will fail in a crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealership confirmed problem Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dodge dealership has inspected vehicle on 1/3/2025 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warnings. Recently purchased vehicle and noticed 2nd time driving it. Front seat belts jave the same issue but are covered under an extended part warranty. This issue puts children's safety at risk and should also be covered however all we got from the dealer was an offer of a discount. This is a known issue with this year make and model that dodge is profiting off of because it is a safety issue. They should recall the vehicle for this since children could be at risk of ejection during a crash. As a nurse this really irritates me that they know about this and could add it to the extended part warranty and have refused to do so.
Jan 04, 2025
I have a 2014 Dodge Durango. The driver side seat belt will no longer retract. I took vehicle to the nearest dealership, and they said a repair would not be covered under warranty and quoted me at $375.00 for a $50 part and the rest being labor for about 1.5 hours of work. I asked about any warranty since it was a safety issue but they said it was not covered. I am really disappointed to hear that the seat belt retraction not working and therefore causing the seatbelt to no function properly is not a safety concern for dodge. I got home and started doing research and can see that there have been numerous complaints about this same issue: [XXX] and a related recall: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jan 03, 2025
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to use the driver’s side seat belt, the seat belt failed to retract or work as intended. The vehicle was taken to a dealer where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Nov 07, 2024
The 3rd row seat belt restraints failed. The left side was able to be fished back in but the right side was NOT able to be fished back in to get it to reset. I don’t want to use either until they are replaced. I did see there was a recall with this same issue with other models but not my VIN.
Jul 24, 2024
+ 32 more complaints for this component
AIR BAGS
36 complaints
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Jul 17, 2025
Sitting at the light and driver side active head restraint deployed into my head.
Oct 14, 2024
The passenger head restraint deployed while driving on a smooth road at about 30 mph. No crash or unusual road conditions.
May 07, 2024
Driver side headrest deployment
May 28, 2023
DRIVERSIDE FRONT HEADREST JUST POPPED FOR NO REASON. LOADING KIDS IN SUV AND IT JUST POPPED, MARCH 8TH 2023 NO REASON OR EXPLINATION I CONTACTED CRYSLER CORP THEY TOLD ME THERE IS NOTHING THEY CAN DO TO HELP ME AND THAT ITS NOT COVERED THEY CAN GIVE A PRICE ON A NEW HEADREST
Mar 09, 2023
+ 31 more complaints for this component
ENGINE
36 complaints
Car has stalled several times recently on the interstate at least 5 times. Randomly just shuts down. Once stopped the dash says shift in to park to start. Then it will start.
Feb 28, 2025
A new 3.6 Pentastar engine was installed in my 2014 Dodge Durango in July 2019, this repair was over $5,000 and FCA only granted a $1300 goodwill towards the cost. After maintaining the vehicle with a new engine in it, this engine is now failing too. The problem is due to the right cylinder head being damaged. This has caused a knocking noise emitting from the engine and rough idling whenever the vehicle is on. A tune up was done last year in December when check engine light came on, with new spark plugs and filters put in but this has not solved the issued. Taking the vehicle back to mechanic to do further diagnostic, a pressure test was done showing the 6 cylinder had no pressure. A damage head with possible damage to crankshaft rods and rocker arms. This vehicle is our main vehicle for our family, and the price to repair this damage on the second engine this car has had is too high. If we continue driving this vehicle, we would result in total power failure, worst case a blown engine. Complaints have been filed with Attorney General of the state of Florida along with the Better Business Bureau.
Mar 10, 2024
Manifold bolts regularly break on Dodge Durango V8 vehicles. Mine are broken, which results in exhaust leak and interferes with the exhaust system, leading to engine check lights and potentially other performance or emissions issues. Symptoms include a loud ticking sound that comes from the engine bay at startup. FCA issued a service bulletin on this known problem and many customers have reported this issue on internet forums dedicated to this vehicle. Several customers have had these bolts break multiple times. The engine block and the manifold are different materials so they expand at different rates with increase in temperature. This places excess stress on small diameter bolts, which eventually fail due to this defect.
Jul 20, 2023
The engine was making a loud clicking noise as soon as I started it up. I towed it to the dealer (Sports Durst) and the diagnostic said the engine needs rebuilding. The SUV has only 80.041 miles on it and the engine has deteriorated is a common problem with this mileage. There are comments all over the internet about the Hemi 5.7 engine failing around 80,000 miles. I should not have to pay to repair an engine this is already defective when it leaves the factory.
Sep 07, 2022
The contact owns a 2014 Dodge Durango. The contact stated that while driving at undisclosed speeds, there was a knocking sound coming from the engine. The knocking had increased over time. The contact took the vehicle to the dealer who diagnosed that the lifters, camshaft, and valve cover needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 170,000.
Jan 11, 2022
+ 31 more complaints for this component
ELECTRICAL SYSTEM,EXTERIOR LIGHTING
32 complaints
Center hatch led strip light leak causing led to go out and back up camera to stop working. Causes hazardous conditions for backing up with camera not working and hazardous conditions while driving because don’t know if the short in few of led lights will cause all tail light/brake lights to short out also.
Sep 02, 2023
Durango has HID headlights. Sometimes one or both headlights do not come on. It is not the headlight bulbs. This is an intermittent problem. Sometimes left doesn't light and sometimes right doesn't light. Safety of driving at night to my family and anyone else on the road is compromised! Many reports of this same problem on cars and trucks with HID headlights. The problem has been reproduced at dealer.
Jun 08, 2023
Internal failure of catalytic converter and body control module
Jun 20, 2022
2014 Dodge Durango R/T- water pooled in the drivers side rear light, causing the LED's to short out. I called the dealership and it is well over a thousand dollars to replace this. Currently only operating with the passenger side light which is a huge problem in the state of MI. No warning lamps appeared... I noticed it after a car wash.
Feb 17, 2022
WHILE DRIVING MY VEHICLE AT 60 MPH MY LIGHTS STARTED TO FLICKER ON AND OFF. EVENTUALLY THEY STOPPED BUT THE DRIVER SIDE HEADLIGHT HAD NEVER CAME BACK ON. I REPLACED THE BULB AND STILL NOTHING. BEING ON THE HIGHWAYS I FELT I WAS CAUSING DISTRACTIONS TO OTHER DRIVERS FROM MY HEADLIGHTS MALFUNCTIONING AND PUTTING MYSELF IN DANGER WITHOUT HAVING THE PROPER LIGHTING TO DRIVE SAFELY.
Jan 27, 2021
+ 27 more complaints for this component
UNKNOWN OR OTHER
30 complaints
Drivers headrest jumped apart on its own while sitting in my driveway. Looks like it exploded apart.
Oct 06, 2024
While driving down the road, the driver headrest popped open at random, thrusting my neck and head forward. Once parked, I saw that a plastic piece had broken that holds the headrest system together.
Jul 07, 2023
Was parked and inside the car when the driver headrest deployed.
Jun 26, 2022
The power lift gate failed and I was hit pretty hard. Would have been worse if it was my wife or kids and probably would have been more than an bruise and being sore. The “special stud” that connects the power rod to the body of the Durango broke off. Part of the bolt is still in the body in the threads and the other part is still connected to the power lift. It than created issues to even close the door and be able to drive without the hatch open. The parts are on order and will in next week to see if it can be repaired. Currently the door is not usable and the power lift rod had to be disconnected to stop further damage to the body of the vehicle. Door will not stay open and the dealer is unsure if they can get the broken part of the bolt out to complete the repair.
Oct 14, 2021
I bought this vehicle brand new. Many issues right from the start. Right off the bat the vehicle would randomly accelerate while driving or just stall while on the highway. I had a wreck when the car was less than 3 months old. I stepped on the break and the car accelerated into on coming traffic and I hit a vehicle. I took it into the dealership many times reporting this problem to the service techs and they dismissed it that my car was "learning me" and was not "broken in" yet. Along with engine ticking and engine lights coming on I have had so many issues with this vehicle.
Sep 11, 2021
+ 25 more complaints for this component
POWER TRAIN
18 complaints
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the transmission was slipping while shifting to second gear, and the vehicle lost motive power and failed to respond with the RPM elevated. The message to “Shift to Park and Restart” was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,000.
Sep 26, 2025
The contact owns a 2014 Dodge Durango. The contact stated while driving at various speeds, the accelerator pedal was depressed and the vehicle made abnormally loud popping sounds. The contact stated that the popping sounds were coming from the rear end of the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the transfer case and motor mounts needed to be replaced. Additionally, the transfer case fluid was leaking. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 129,000. The VIN was not available.
Mar 22, 2022
STOPPED SUV ON INCLINE ON REMOTE PORTION OF POST CANYON ROAD IN HOOD RIVER COUNTY, OR. UPON RESTARTING VEHICLE, AND PLACING IT INTO DRIVE, THE VEHICLE ROLLED SLIGHTLY BACKWARDS AND HIT THE PARK LATCH, STOPPING IMMEDIATELY. INDICATOR ABOVE SHIFT KNOB AND DASHBOARD GEAR INDICATOR BOTH FLASHING. ENGINE REVVED WHEN PRESSING ACCELERATOR, VEHICLE NOT IN GEAR. PUT BACK IN PARK AND TRIED AGAIN, SAME RESULT. TRIED REVERSE AND NEUTRAL. SAME RESULT. STOPPED ENGINE, RESTARTED AND TRIED SHIFTING INTO ANY GEAR AGAIN, SAME RESULT. AFTER SOME 15-20 MINUTES OF TRYING, AND LIGHTLY PRESSING ON BRAKE, GOT THE CAR TO GO INTO REVERSE. BACKED UP AS FAR AS I COULD TO GET CAR POINTED DOWN HILL, BUT CAR WOULD STILL NOT GO INTO DRIVE, FLASHING THE INDICATORS AGAIN. AFTER ANOTHER 10 MINUTES OR SO OF TRYING VARIOUS COMBINATIONS, GOT CAR INTO DRIVE BY VERY LIGHTLY PRESSING BRAKE AND ROLLING FORWARD IN DRIVE. VEHICLE WAS THEN NORMAL. IF THIS HAPPENED IN TRAFFIC, IT COULD BE VERY HAZARDOUS AS ONE COULD BE HIT BY ANOTHER VEHICLE, NOT EXPECTING A STOPPED VEHICLE IN A TRAVEL LANE. INTERNET SEARCH INDICATES OTHER DODGE/RAM OWNERS WITH PROBLEM EXACTLY AS DESCRIBED BY ME. TRANSMISSION CONTROL MODULE, OR LOGIC THEREIN WOULD APPAR TO BE THE CAUSE., DO NOT KNOW IF SOMETHING HAS FAILED, BUT NORMAL OPERATION SINCE THAT TIME INDICATES OTHERWISE.
Jun 24, 2019
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS IN PARK, IT UNINTENTIONALLY ROLLED AWAY WITH OCCUPANTS IN THE BACK SEAT. THE CONTACT STATED THAT THE ON/OFF SWITCH WAS PRESSED BY AN OCCUPANT INSIDE THE VEHICLE, WHICH STOPPED THE VEHICLE. WHILE THE CONTACT ATTEMPTED TO ENTER THE VEHICLE, SHE FELL AND THE VEHICLE ROLLED OVER HER FINGERS. THE CONTACT SUSTAINED INJURIES TO HER RIGHT ANKLE, RIGHT LEG, AND LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Feb 15, 2019
MY 14 DODGE DURANGO BEGAN TO MAKE A CLICKING NOISE WHEN RUNNING. 10/17/17- IT WAS FOUND THAT THE EXHAUST CAM LIFTERS AND ROCKER ARMS ON RIGHT SIDE OF ENGINE WERE WORN. IT WAS WARRANTIED AND REPLACED. IT WAS REPLACED AGAIN IN THE SUMMER OF 18. I WAS TOLD THE LEFT SIDE WOULD EVENTUALLY NEED REPLACED AS WELL, BUT THEY COULDN'T UNTIL IT PRESENTED A PROBLEM. IN NOVEMBER OF 18 THE SAME NOISE HAPPENED AGAIN. IT WAS PUT IN THE SHOP DEC. 26TH. IT WAS DIAGNOSED WITH THE SAME PROBLEM(RIGHT) AND THE LEFT. THE DEALER WILL FIX THE RIGHT SIDE(FOR THE THIRD TIME) BECAUSE IT IS UNDER WARRANTY. THEY WILL NOT FIX THE LEFT. MY CAR JUST WENT OVER 100,000. THE DEALER EXPRESSED THAT HE WAS SURPRISED IT WAS NOT A RECALL BECAUSE THIS IS SO COMMON. AT THIS POINT, THE WEAR HAPPENS EVERY SIX MONTHS. I FEEL IT SHOULD BE UNDER WARRANTY AS THE VERY LEAST, OR RECALLED. IT IS THE SAME PROBLEM THREE TIMES IN A LITTLE OVER 1 YEAR.
Jan 24, 2019
+ 13 more complaints for this component
AIR BAGS,SEATS
15 complaints
While stopped at a stop sign, the passenger headrest airbag deployed.
Sep 23, 2025
Passenger seat, headrest exploded part of cars, active restraint system, hitting my son in the head
Jan 05, 2025
Passenger side active headrest deployed without accident while sitting in driveway no one in or around vehicle and also not running.
Jul 07, 2024
Headrest deployed under normal driving conditions
Jul 29, 2023
The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 MPH, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.
Mar 23, 2022
+ 10 more complaints for this component
FUEL/PROPULSION SYSTEM
10 complaints
Fuel pump and wiring issues
Dec 04, 2025
Try to pump gas and it keeps stopping and it takes a literal 30 to 40 minutes to fill the tank. I have read that the capless system can do this.
Sep 09, 2024
Fuel filler neck broke off where you fill up gas tank,leaving it unprotected
Dec 11, 2023
*2nd reporting of same issue* Intermittent failure to start/stopping occurring again. Fuel pump and TIPM was replaced and issue is still occurring about 8 months later. 2011-2013 durangos had a recall for this issue. I believe the 2014s should be included as well. This is very dangerous and a safety hazard should vehicle stalls and unable to start.
Sep 26, 2021
CAR IS HAVING ISSUES PERIODICALLY WHEN CRANKING, IT WILL SOMETIMES TAKE 2-3 SECONDS FROM PUSH THE "START" BUTTON UNTIL THE CAR CRANKS OVER. FROM TALKING TO MY GARAGE AND DOING ADDITIONAL RESEARCH ON NHTSA, I UNDERSTAND THAT THIS WAS A PROBLEM THAT THE 2011-2013 MY DURANGOS WERE RECALLED UNDER, HOWEVER IT APPEARS THIS IS A PROBLEM FOR MY 2014 AT LEAST ALSO. I CALLED THE DEALER WHO ALMOST IMMEDIATELY ACKNOWLEDGE THE ISSUE BUT ON A LOOK-UP ON MY VIN DID STATE THAT THIS HAD NOT BEEN RECALLED YET FOR THE 2014S. I WOULD NOTE THE ISSUE MORE FREQUENTLY OCCURS WHEN COLD BUT IT'S NOT CONSISTENT. GIVEN THAT THERE ARE OTHER COMPLAINTS ON THE NHTSA.GOV WEBSITE AND DODGE ENTHUSIAST SITES FOR THIS ALSO, I'D STRONGLY SUGGEST THAT NHTSA GET CHRYSLER/DODGE/STELLANTIS TO ISSUE A FORMAL RECALL FOR THIS ASAP!
Mar 19, 2021
+ 5 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
10 complaints
Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.
Nov 30, 2022
CHEXK ENGINE LIGHT HAS BEEN COMING ON AND OFF FOR THE PAST FEW DAYS. GOT IT SCANNED AND THE CODE THE COMES UP IS A P052 - FAULTY OUL PRESSURE SENSOR. AFTER SOME RESEARCH I FOUND THERE ARE QUITE A FEW OTHER MODELS EFFECTED BY THIS ISSUE BUT ONLY CERTAIN ONES ARE BEING REPAIRED WITHOUT COST TO CUSTOMER. ON MY DASH THE OIL PREASURE READS AT 85%-100% AT IDLE AND STAYS AT 100% WHEN GIVING IT GAS.
Mar 30, 2019
I PURCHASED MY DODGE DURANGO BRAND NEW IN 2014 AND NEVER HAD AN ISSUE WITH IT. IT IS CURRENTLY IN GREAT CONDITION EXCEPT THAT I RECENTLY TOOK IT IN FOR AN OIL CHANGE ON 3/9/19. IT SAT IN MY DRIVEWAY UNTIL MY WIFE DROVE IT TO WORK THE FOLLOWING MONDAY MORNING. ON HER WAY HOME FROM WORK SHE STARTED TO SMELL AN OVERWHELMING BURNING ELECTRICAL SMELL. I DROVE IT BACK INTO THE DEALERSHIP WHERE THE OIL CHANGE TOOK PLACE AND THEY OUTRIGHT LIED TO ME TELLING ME IT WAS A PLASTIC BAG BURNING ON THE CATALYTIC CONVERTER. THEY COULD NOT PROVE IT WHEN I ASKED THEM TO SHOW ME. I SCHEDULED AN APPOINTMENT WITH ANOTHER DEALERSHIP FOR THIS TUESDAY. SO I DID SOME RESEARCH TO SEE IF ANYONE HAS HAD THE ISSUE AND THE INTERNET IS FULL OF THESE VEHICLES HAVING THE SAME PROBLEM. I NOTICED THAT IN A FE INSTANCES THE ISSUE WAS DUD TO A RECALL ON THE ALTERNATOR. WHEN I ENTERED MY VIN NUMBER IN THE NHTSA SITE, IT DOES NOT COME UP AS A VEHICLE THAT NEEDS THE RECALL COMPLETED. WHY WOULD MY 2014 DODGE DURANGO BE PART OF THAT RECALL? VIN [XXX] AND ALSO IF THIS IS NOT THE ISSUE WHY WOULD I AND SO MANY OTHERS HAVE THE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mar 17, 2019
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 70 MPH, A BURNING ODOR WAS DETECTED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, WHICH MEANT THAT THE BATTERY VOLTAGE WAS LOW. THE VEHICLE WAS TOWED TO THE DEALER (PEACOCK CHRYSLER JEEP DODGE RAM HILTON HEAD IN HARDEEVILLE, SC 29927) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 52,326. THE VIN WAS NOT AVAILABLE.
Apr 24, 2018
I SUBMITTED A PREVIOUS REPORT RELATED TO THIS ISSUE. TODAY MY CAR WAS PARKED ON THE STREET AND TOTALLY STARTED ON ITS OWN. THIS CAR DOES NOT HAVE A REMOTE START. I WAS WALKING TOWARDS MY CAR TRYING TO TURN OFF THE PANIC HORN WHICH WAS SOUNDING. I WAS APPROXIMATELY 15 TO 20 FEET AWAY FROM THE CAR WHEN IT STARTED. THIS IS THE 4TH TIME THIS CAR HAS STARTED ON ITS OWN. THE CAR WAS UNDER WARRANTY THE OTHER THREE TIMES THIS OCCURRED, BUT THE DEALERSHIP CHECKED IT OUT AND SAID THEY COULD NOT FIND A REASON. I AM REALLY CONCERNED THIS COULD OCCUR WHILE THE CAR IS PARKED IN OUR GARAGE AND CAUSE CARBON MONOXIDE POISONING (THE FIRST 3 TIMES IT STARTED ON ITS OWN THE CAR WAS PARKED IN THE GARAGE.)*BF *TR
Nov 18, 2017
+ 5 more complaints for this component
SERVICE BRAKES
10 complaints
Campaign: P14 While driving in wet/rainy conditions, the vehicle failed to brake and instead sped up.
Aug 24, 2022
THE BRAKE WARNING LIGHT CAME ON AND STATED LOW FLUID. I TOPPED OFF THE FLUID. I CHECKED ALL WHEELS FOR LEAKS AND FOUND NONE. SEVERAL WEEKS LATER, THE SAME WARNING APPEARED AND BREAK FLUID WAS LOW AGAIN. I SCHEDULED AN APPOINTMENT WITH APPLE DODGE IN HANOVER, PA. THEY FOUND THAT THE BRAKE LINE HAD BEEN RUBBING ON THE STEERING COLUMN AND RUBBED A HOLE IN THE METAL BRAKE LINE CAUSING THE LEAK. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND HAS NEVER BEEN "OFF-ROADING". I CONTACTED DODGE TO REQUEST A REFUND OF THE BRAKE SYSTEM REPAIR AS I FEEL THAT THIS WAS A MANUFACTURING DEFECT AND THE VEHICLE LEFT THE FACTORY WITH THE CONDITION OF THE BRAKE LINE RUBBING THE STEERING COLUMN AND THIS SHOULD BE TREATED THE SAME AS A RECALL. DODGE CASE MANAGEMENT # 59431690. I WAS NOTIFIED BY PHONE TODAY, 9/6/19, THAT DODGE WOULD ONLY REFUND 50% OF THE REPAIR COST. THIS BRAKE SYSTEM FAILURE COULD HAVE CAUSED A VERY SERIOUS ACCIDENT AND EVEN DEATH. ATTACHED ARE COPIES OF THE INVOICE (2 PAGES), AND PICTURES OF THE DAMAGED BRAKE LINE AND WORN AREA ON THE STEERING COLUMN. THE VEHICLE HAS 50,084 MILES ON IT.
Sep 06, 2019
I'M RECEIVING A BRAKE BOOSTER WARNING LIGHT BUT THE DEALERSHIP SAYS MY PARTICULAR VIN WASN'T ONE INVOLVED IN THE NATIONWIDE RECALL FOR 2011-2014 DODGE DURANGO'S, ALTHOUGH I HAVE THE SAME PROBLE.
May 24, 2019
MY CAR PRESENTED A SAFETY RELATED DEFECT RECENTLY. I WAS DRIVING IN A CITY STREET TAKING MY KIDS TO SCHOOL WHEN A SIGN OF SERVICE BRAKES APPEARED IN THE SCREEN. THE BRAKES STOOPED WORKING PROPERLY AND I ALMOST HAD AN ACCIDENT PUTTING MY ENTIRE FAMILY IN A VERY UNSAFE CONDITION. WHEN I TOOK IT TO THE KENDALL DODGE DEALER THEY TOLD ME THAT THE CAR HAD HYDRAULIC POWER ASSIST PROBLEM OR BRAKE BOOSTER FAULTY. I PAID THE REPAIR OUT OF MY POCKET. LATER, I FOUND OUT THAT CHRYSLER HAD A RECALL IN 11/2017 FOR THE SAME PROBLEM I HAD HYDRAULIC: POWER ASSIST, RECALL NUMBER T-59. I NEED TO INCLUDE MY CAR IN THE LIST OF THE CARS AFFECTED BY THIS ISSUE. WHEN I CALLED CHRYSLER THEY TOLD TO REPORTED IT TO YOU SO MY CAR CAN BE INCLUDED IN THE RECALL LIST BECAUSE AT THIS TIME IT IS NOT INCLUDED IT IN. I REALLY NEED YOUR HELP BECAUSE DUE TO THE LIMITING BREAKING ABILITY OF MY CAR MY ENTIRE FAMILY WAS EXPOSED TO A VERY DANGEROUS SITUATION.
Feb 23, 2018
MY BRAKE PEDAL IS HARD AFTER SITTING FOR A COUPLE OF DAYS. AFTER STARTING IT GOES BACK DOWN. I BROUGHT IT TO THE DEALER AND THE FOUND A SMALL VACUUM LEAK FROM THE BRAKE BOOSTER AND THEY SAID IT WAS AN ACCEPTABLE LEAK. IS THIS TRUE? OR SHOULD THERE BE NO VACUUM LEAK AT ALL? I WANT TO MAKE SURE MY CAR IS SAFE. PLEASE LET ME KNOW IF I SHOULD BRING IT BACK TO DEALER AND HAVE THEM REPLACE THE BRAKE BOOSTER. THANKS
Jan 02, 2017
+ 5 more complaints for this component
STRUCTURE
9 complaints
Rear liftgate strut stud ball mount broke and the tailgate slammed on my wife’s head. She was knocked to the ground and her neck has hurt for months now.
Mar 17, 2024
The contact owns a 2014 Dodge Durango. The contact stated that on several occasions, the mounting bolt used to hold the liftgate open failed to operate as needed, causing the liftgate to slam down unintendedly. The contact stated that he replaced the mounting bolt himself; however, the failure recurred. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 38,000. The VIN was not available.
Jul 24, 2023
The contact owns a 2014 Dodge Durango. The contact stated that while driving at 65 MPH, the spoiler detached from the vehicle without warning. The contact stated that no cars were damaged and no one was injured due to the failure. The dealer and the manufacturer were both notified of the failure and both informed her that the failure was not covered under recall or warranty. The contact took the vehicle to an independent mechanic where the electrical tape was placed over the loose wiring that resulted from the failure. The vehicle had yet to be repaired. The failure mileage was approximately 106,000.
May 19, 2022
The power liftgate strut broke off at the mounting stud causing the liftgate to slam down uncontrolled. This could easily cause injury especially to a child.
Nov 22, 2021
The fuel door becomes loose and will not open without using emergency release in trunk.
Sep 27, 2021
+ 4 more complaints for this component
EXTERIOR LIGHTING,STRUCTURE
8 complaints
REAR RACE TRACK LIGHTING TAKING ON WATER WHEN IT RAINS.ED LIGHTS HAVE SHORTER OUT. HAPPENS WHEN VEHICLE IS EXPOSED TO WET AND RAINY CONDITIONS OR CARWASH
Jan 16, 2021
REAR TAILLIGHT COLLECTS WATER IN THE HOUSING WHEN IT RAINS, SNOW OR WASH. DUE TO THIS DEFECT KNOW MY REAR TAIL LIGHT IS BURNED OUT. THIS OCCURS WHEN I'M STATIONARY OR MOVING. I READ A LOT OF FORUMS AND IT SEEMS LIKE A COMMON PROBLEM WITH DODGE. *TR
Apr 11, 2020
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT NOTICED A PUDDLE OF WATER UNDERNEATH THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT DISCOVERED THAT WATER HAD LEAKED INTO THE REAR RACE TRACK LIGHT ASSEMBLY. AFTER REMOVING A BOLT FROM THE ASSEMBLY, THE WATER WAS DRAINED FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Jan 06, 2020
THE ENTIRE BRAKE LIGHT (PANELS) HAD WATER LEAK IN THEM CAUSING WATER TO BACK UP IN PLASTIC COVER SHORTING OUT THE BREAK LIGHTS AND CAUSING CONDENSATION ON THE REST OF THE BRAKE PANELS. THIS HAPPENS WHEN IT RAINS OR CAR IS GETTING WASHED OR ANY TIME WATER TOUCHES BACK BRAKE LIGHTS.
Dec 12, 2019
2014 DODGE DURANGO TAIL LIGHT ASSEMBLY NOT PROPERLY SEALED WHEN MANUFACTURED AND ALLOWS WATER TO ENTER AND RUIN CIRCUIT BOARD FOR LED TAIL LIGHTS. I HAVE ELECTRICAL ENGINEERING DEGREE AND THIS IS NOT A BULB BURNED OUT. THE LEDS CIRCUIT BOARD IS WHAT'S DAMAGED NOT THE LEDS. DEALERS SAY WARRANTY DOES NOT COVER BULBS. BUT THIS IS A WHOLE TAIL LIGHT ASSEMBLY THAT WAS NOT SEALED RIGHT FROM THE FACTORY. IT COST $1100 TO REPLACE . THIS IS A DEFECT NOT NORMAL WEAR AND TEAR. THERE ARE LITERALLY THOUSANDS OF PEOPLE ONLINE WITH SAME ISSUE.
Aug 14, 2019
+ 3 more complaints for this component
AIR BAGS,SEAT BELTS
7 complaints
Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos
Aug 31, 2023
DRIVERS SIDE SEATBELT WILL NOT RETRACT
Mar 20, 2021
I WAS DRIVING DOWN THE STREET AND 1 VEHICLE IN FRONT OF ME ABOUT 3 TO 4 CAR LENGTHS. THE WOMAN WAS GOING SAME SPEED, I LOOKED TO MY RIGHT TO ASSURE A DOG WAS NOT GOING TO RUN INTO THE STRRET, 2 SECONDS, AN LOOKED BACK AT ROAD AND PERSON IN FRONT HAD STOPPED, WITH NO TURN SIGNAL ON AND NO ONCOMING TRAFFIC. I FIRMLY APPLIED BRAKES AND TRIED TO VEER AROUND THE CAR BUT THERE WAS NOT SUFFICIENT SPACE AND HIT THE BACK OF CAR SO HARD IT TOSSED AROUND ITEMS IN THE CAR BREAKING FRONT WINDSHIELD, KNOCKING OFF MY GLASSES. THE FORCE WAS SO HARD IT THRUST MY BODY HARD ONTO STEERING WHEEL AND LEG INTO DASH. THE AIRBAGS DID NOT DEPLOY FOR DRIVER OR PASSENGER. THE SEAT BELT DID NOT HOLD MY BODY TO THE SEAT. I HAVE A VERY SERIOUS CONTUSION ON LEFT LEG WHERE PUTTING WEIGHT ON THE LEG IS TERRIBLE PAIN. I HAVE A FRACTURED STURNUM(CHESTBONE) MAKING BREATHING, WALKING, GETTING UP OR DOWN, REACHING FOR SOMETHING EXTREMELY DIFFICULT AND EXTREMELY PAINFUL. YOUR SITE BY VIN NUMBER STATES THERE WAS A RECALL ON AIRBAGS, I NEVER RECEIVED ANY NOTICE OF A RECALL ON AIRBAGS OR SEATBELT. I PHONED LOCAL DEALERSHIP FOR HISTORY AND THEY REPORTED THERE HAS NEVER BEEN A RECALL ON THIS MAKE AND MODEL. I TALKED WITH INSURACE AGENT AND AN ATTORNEY AND THEY HAD NO INFORMATION OF RECALLS ON THIS VEHICLE. NOW I DONT KNOW WHAT TO BELIEVE, BUT I DO KNOW SOMETHING IS WRONG AS EITHER THE AIRBAG OR SEAT BELT SHOULD HAVE PREVENTED ME FROM BEING THRUST FORWARD SO HARD TO FRACTURE MY STERNUM AND CAUSE SERIOUS INJURY TO LEFT KNEE. I WOULD LIKE AN INVESTIGATION AS TO WHY THE AIRBAG AND SEATBELT DID NOT WORK PROPERLY. I DONT BELIEVE THIS VEHICLE IS SAFE. PLEASE CONDUCT THE INVESTIGATION.
Oct 08, 2020
AIRBAG LIGHT AND SERVICE AIRBAG SYSTEM WARNING CONSTANTLY ON. AIRBAG SYSTEM DEACTIVATED. VERY DSNGEROUS IF COLLISON WERE TO HSPORN. TOLD MY VIN IS NOT INCLUDED IN RECALL P67, WHICH IS THE ISSUE I AM HAVING. THIS SEEMS TO BE A COMMON PROBLEM WITH MULTIPLE REPORTS OF NOT BEING INCLUDED IN THE RECALL YET EXPERIENCING THE SAME SAFETY ISSUE THAT IS COVERED UNDER RECALL P67.
Sep 25, 2019
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE A LOCAL DEALER BOB BAKER CHRYSLER JEEP DODGE RAM (5555 CAR COUNTRY DR., CARLSBAD, CA 92008) WHERE IT WAS ADVISED THAT THE OCR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V643000 (SEAT BELTS, AIR BAGS) AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.
Mar 27, 2018
+ 2 more complaints for this component
SEATS,UNKNOWN OR OTHER
6 complaints
Headrest popped while sitting parked
Oct 11, 2021
Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.
Aug 01, 2021
Drivers seat head rest activated for no reason. Popped out and forward. Needs to be repaired.
Jun 12, 2021
WE WERE DRIVING HOME FROM THANKSGIVING BREAK ON THE HIGHWAY WHEN WE HEARD A LOUD POP. MY HUSBAND THOUGHT MY DAUGHTER HAD THROWN SOMETHING AT HIS HEAD. WE LOOKED BACK AND SHE WAS ASLEEP. WE TURNED ON THE LIGHTS TO SEE WHAT HAPPENED AND WE FOUND THE HEAD TEST HAD POPPED OUT. MY HUSBAND HAD A SLIGHT HEADACHE AFTER BUT WE CANNOT GET THE HEADREST FIXED.
Jan 24, 2021
WHILE DRIVING DOWN THE ROAD MY DRIVING SIDE HEAD REST POPPED OPEN HITTING ME IN THE BACK OF THE HEAD.
Aug 08, 2020
+ 1 more complaint for this component
ENGINE,FUEL/PROPULSION SYSTEM
6 complaints
1. WHEN I WANT TO START MY CAR IT CRANKS MORE AND LONG AND DOES NOT START IN FIRST ATTEMPT, SECOND ATTEMPT IT STARTS. TOOK THE CAR TO THE DEALER THEY TOLD FUEL PUMP, AND WHEN THE PROBLEM STARTED ITS JUST ONLY 110000KMS. SEND THE MESSAGE TO FCA THEY DOES NOT CARE THEY TOLD THE CAR FINISHED MANUFACTURER WARRANTY WE HAVE TO REPAIR AND ITS A KNOWN PROBLEM FOR THEM. FUNNY PART IS MY FRIEND ALSO TOOK THE SAME CAR SAME MODEL WITH ONE WEEK DIFFERENCE HE ALSO FACE THE SAME ISSUES ON SAME MONTH ON 2020 OCT I BELIVE. I ALREADY REPORTED BUT NO RESPONSE. THIS FUEL PUMP CAN CAUSE PROBLEM WHILE DRIVING ALSO IF PRESSURE FAILS AND NO SUPPLY OF FUEL THEN ITBCAN CAUSE ACCIDENT. THE OTHER THING IS SOME OTHER MANUFACTURER FOR AMERICAN AND GERMAN CARS ALREADY CALLED FOR RECALL DUE TO FUEL PUMP ON JAN 2021, STILL FCA MANUFACTURER DOES NOT CARE THEY JUST IGNORE THE COMPLAINT AND ISSUE TELLING WARRANTY FINISH. 2. MY SECOND ISSUE HAPPEND WHEN AROUND 65000 LMS ENGINE IS GIVING NOISE TICKING, DEALER TOLD TAPPET ISSUE WARRANTY FINISHED CANT DO ANYTHING. U CAN DRIVE ITS JUST GIVE SOUND ONLY. NOW THE SOUND IS INCREASED AND I INFORMED MANUFACTURER THEY TOLD Y I DID NOT TELL BEFORE MY WARRANTY FOR CAR IS FINISHED, AND IF WE GO AND CHECK 2014 MODEL DURANGO THE PROBLEM OS COMMON AND THEY DONT WANT TO FIX THEY JUST WANT US TO PAY HUGE AMOUNT OF MONEY TO REPAIR OUR OWN, THEY KNOWS THEIR CAR HAVE THESE PROBLEMS AND THEY NEVER BOTHERED. ON MY VIEW THEY HAVE TO TAKE INITIATIVE TO RECALL TO FIX. IF U GO TO COMPLAINT FORUM THERE IS LOT LIKE THIS PROBLM. FCA JUST DONT CARE AFTER THEY SELL THEIR CAR AND WANT TO PAY HUGE AMOUNT OF MONEY AMD DOES NOT GIVE RELIABLE CAR. NHSTA HAVE TO INVOLVE AND TAKE ACTION. HOPE I WILL GET POSITIVE ACTION FROM NHSTA WHERE MANUFACTURER IGNORED.
Feb 19, 2021
I HAD SIGNIFICANT OIL LEAKS IN MY DRIVEWAY FOR THE LAST FEW MONTHS. I NOTICED MY CHECK ENGINE LIGHT WAS ON AT 105,000 MILES. I TOOK IT TO A MECHANIC TO GET SERVICED. THEY REPLACED TRANSMISSION FLUID (PURCHASED AT DODGE DEALERSHIP) AND SERVICED ANY OTHER AREAS. I RECEIVED THE VEHICLE BACK AND NOTICED IT WAS STILL LEAKING A GREAT AMOUNT. I TOOK IT BACK TO THE MECHANIC THINKING THE ISSUE WAS NOT SOLVED. THE MECHANIC THEN ADVISED ME THAT THERE IS AN OIL LEAK NEXT TO THE OIL COOLER AND WHEN PARKED AT AN INCLINE, IT BEGINS TO LEAK PROFUSELY. HE SAID THIS IS VERY COMMON WITH DODGE DURANGO'S AND REACHED OUT TO THE DEALERSHIP TO INQUIRE ABOUT RECALLS. THEY INDICATED THERE IS NO CURRENT RECALL. THIS IS VERY DISAPPOINTING. I HAVE SELDOM DRIVEN THE CAR SINCE THE PANDEMIC AND HAVE UPKEEP THE MAINTENANCE ON THE VEHICLE. I AM THE SECOND OWNER AND PURCHASED THE VEHICLE IN 2016.
Dec 04, 2020
VEHICLE SHUTS DOWN WHILE ON FREEWAY. DEALER WAS UNABLE TO LOCATE PROBLEM. IT HAPPENED AGAIN OVER THE NEXT 6 MONTH'S SEVERAL TIMES. NEW VEHICLE WAS AT DEALERSHIP MANY TIMES. DODGE SENT OUT A CORPORATE MACHANIC SAYING THERE WAS APINCH IN THE FUEL LINE. THIS HAPPENED AGAIN A YEAR LATER, SAME FIX AT DEALERSHIP. AND TWO YEARS LATER, I AM HAVING THE SAME PROBLEM, CAR DOES NOT START ANYONE THIS TIME.
Dec 11, 2018
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SHOULDER. AFTER ATTEMPTING THREE TIMES TO RESTART THE VEHICLE, IT FINALLY STARTED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT THE FAILURE BEGAN APPROXIMATELY TWO AND A HALF MONTHS AGO. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.
Apr 19, 2018
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 35 MPH, THE CHECK ENGINE WARNING AND SHIFT TO PARK WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE SLOWED INDEPENDENTLY AND STALLED. THERE WAS ALSO AN ABNORMAL FUEL ODOR PRESENT. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PARKING THE VEHICLE FOR TEN MINUTES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Feb 15, 2017
+ 1 more complaint for this component
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
5 complaints
Fuel pump relay not working
Nov 17, 2021
I am having starting issues, combined with stalling when it full power or even partial. I reviewed the recalls that were listed for this era vehicle. And it lines up with the fuel relay or fuse I can't remember which one it was that was happening on similar makes models and this year. I believe this should be involved in that recall, but it's not showing that it is.
Aug 27, 2021
YESTERDAY WHEN ATTEMPTING TO START MY DURANGO, IT TURNED OVER BUT DID NOT START. AS THIS IS THE 5TH TIME, I ALREADY KNEW WHAT THE PROBLEM WAS. I CHECKED THE FUSE FOR THE FUEL PUMP AND REPLACED IT. IT STARTED BACK UP FINE. ALTHOUGH THIS TIME, THIS PUT MY FAMILY AND I IN A VERY DANGEROUS SITUATION. WHEN DRIVING THROUGH A RAILROAD CROSSING, THE VEHICLE DIED ON ME. MOMENTS LATER THE BARRICADES CAME DOWN AND I JUMPED OUT QUICKLY TO PUSH THE VEHICLE WHILE MY WIFE AND KIDS WERE INSIDE. I MANAGED TO GET THEM OUT OF HARMS WAY BEFORE THE TRAIN ARRIVED. CHRYSLER NEEDS TO RECALL THIS PROBLEM, LIKE THE 2011-2013 VEHICLES THAT ARE EXPERIENCING FUEL PUMP RELAY SWITCH. OBVIOUSLY 2014 MODELS ARE AFFECTED.
Dec 06, 2020
SO THE FIRST TIME I COULDN'T FIGURE OUT WHAT WAS WRONG WITH MY DURANGO. I ATTEMPTED TO START THE DURANGO AND IT JUST KEPT TURNING BUT WOULD NOT START. AT FIRST I THOUGH IT WAS MY FUEL PUMP. THEN I LOOKED AT THE FUSE AND THE FUEL PUMP MOTOR FUSE WAS A LITTLE BROWN ON THE PIN. SO I REPLACED IT WITH THE HORN FUSE 20A AND I WHEN I TURNED IT TO THE ON POSITION I COULD HEAR THE FUEL PUMP. DURING THE SECOND TIME THIS HAPPENED I WAS I A HURRY TO WORK. I GOT MY KIDS IN TO DROP THEM OFF AND I GOT AND AND TRIED STARTING IT. SAME THING IT JUST KEEP TURNING BUT NO START. I CHECK THE FUSE AGAIN AND THE FUSE IS REALLY BURNT BUT NOT BLOWN. SO I WAIT FOR MY WIFE TO GET HOME SO I CAN BUY ANOTHER 20A FUSE. I REPLACE THE 20A FUSE AND IT STARTS. THIRD TIME THIS HAPPENED YESTERDAY 6-30-20. I CHECKED THE FUSE AND THE FUSE STILL LOOKS GOOD. DID MY RESEARCH AND FOUND OUT PREVIOUS DODGE DURANGOS HAVE BEEN RECALLED WITH BAD PUEL PUMP RELAY SWITCH FAILURE. NOW MY DURANGO SITS OUTSIDE BECAUSE IT WONT START. THE BAD RELAY SWITCH IS SOMETHING THAT NEEDS TO BE LOOKED AT WITH NEWER VEHICLES. I'VE NOTICED OTHER 2014 OWNERS ARE EXPERIENCING THIS.
Jul 01, 2020
VEHICLE WAS BEING DRIVEN HOME BY CUSTOMER WHEN SHE NOTICED THAT THE VEHICLE BEGAN TO HICCUP AND SPUTTER WHILE TURN A CORNER. AFTER TURNING, THE VEHICLE STALLED. SHE WAS ABLE TO SAFELY PULL TO THE SHOULDER. UPON FURTHER INSPECTION, THE VEHICLE RAN OUT OF FUEL. DESPITE THE FUEL GAUGE DISPLAYING "EMPTY" SHE STATED THAT NO AUDIBLE WARNING CHIME AND THAT THE "LOW FUEL" INDICATOR WAS NOT PROMINENTLY DISPLAYED (STATES THAT IT BLENDS IN WITH THE REST OF THE INFORMATION ON THE MULTIFUNCTION DISPLAY). *TR
Jun 04, 2014
STEERING
5 complaints
BOUGHT A USED DURANGO 5 MONTHS AGO AT AN OFFICIAL DODGE DEALERSHIP IN NEW HAMPSHIRE, WAS TOLD THAT IT WAS IN GREAT CONDITION. CAME BACK TO THE SAME CAR DEALERSHIP FOR A STATE INSPECTION TO FIND OUT THAT THEY FAILED US FOR A LEAKING STEERING GEAR/RACK, CHARGING US AN OVERPRICED COST OF $1900. COME TO FIND THROUGH ANOTHER MECHANIC SHOP THAT THIS WAS NOT WORTH A FAIL AND THAT IT WAS NOT IN NEED OF AN IMMEDIATE FIX. THE DODGE DEALERSHIP MADE US FEEL PRESSURED TO GET THIS FIXED RIGHT AWAY. THE 2014 DURANGO WITH ONLY 63000 MILES SHOULD NOT ALREADY HAVE AN ISSUE LIKE THIS.
Feb 23, 2019
THREE WEEKS AGO, THE POWER STEERING FAILED ON MY SUV WHILE IN MOTION ON A CITY STREET. IT TIGHTENED UP SEVERELY, MAKING IT VERY DIFFICULT TO STEER. THE DODGE DEALER SAYS THE ELECTRIC POWER STEERING CONTROL MODULE IS FAULTY AND THE PART IS ON BACK ORDER. TODAY (DEC.19), I WAS TOLD THE PART WOULD NOT BE AVAILABLE UNTIL SOMETIME IN JANUARY. A PARTS REPRESENTATIVE OFFERED TO LOCATE A GENERIC PART FROM ANOTHER MANUFACTURER, WHICH I DECLINED.
Dec 19, 2018
2 WEEKS AGO MY STEERING WENT OUT. MY MECHANIC SAYS THE ELECTRIC POWER STEERING IS FAULTY AND THE PART IS ON BACK ORDER AND NO ONE CAN TELL HIM WHEN IT MIGHT BE AVAILABLE BUT THE MANUFACTURER DID TELL HIM THAT THERE ARE 160 CUSTOMERS WAITING ON THIS PART. I AM CURRENTLY WITHOUT A VEHICLE DUE TO THIS, AS ARE THE OTHER 159 CUSTOMERS WAITING.
Jul 19, 2018
RECALL
Jun 19, 2015
VEHICLE IS A NEW COMPANY VEHICLE AND HAD APPROXIMATELY 507 MILES ON IT WHEN THE INCIDENT OCCURRED. I WAS DRIVING AND VEHICLE LOST POWER STEERING AND STARTED TO SMOKE FROM UNDER THE HOOD. PULLED INTO NEXT SAFE PARKING LOT AND OPENED HOOD. COULDN'T SEE ANY FLAMES AND AFTER ABOUT 5 - 10 MINUTES SMOKE STOPPED. TRIED DRIVING VEHICLE AND IT SEEMED OK EXCEPT FOR NO POWER STEERING. DROVE VEHICLE HOME AND CALLED THE 800 NUMBER FOR CUSTOMER SERVICE FOR CHRYSLER, DODGE AND THEY TOLD ME TO CALL A LOCAL CHRYSLER, DODGE DEALER FOR A SERVICE APPOINTMENT. CALLED LOCAL DEALER AND THEY TOLD ME TO BRING VEHICLE IN TWO DAYS LATER FOR SERVICE. ACCORDING TO THE INVOICE, THE POWER STEERING PUMP LEAKED FROM BEHIND THE PULLEY. FLUID ALSO LEAKED ONTO THE SERPENTINE BELT. UPDATED 03/11/15
Dec 08, 2014
ELECTRONIC STABILITY CONTROL (ESC)
5 complaints
TAKATA RECALL. VEHICLE DO NOT START, AND CHECK ENGINE LIGHT CAME ON.I TOOK IT TO O'REILLY'S AUTO PARTS AND CONNECTED THE MACHINE AND GIVE ME THE FOLLOWING ERRORS: P2122, U1110, U11BC, U0100, U0101, AND U1120 REFERENCE TO THE COMMUNICATION TO TCM, AND PCM WITH THE VEHICLE. I ALSO TOOK MY VEHICLE FOR A SOFTWARE RECALL WITH THE PCM.
Nov 23, 2018
THE ELECTRONIC STABILITY CONTROL LIGHT IS SHOWING UP AS IF TO HAVE A MALFUNCTION. A RECALL WAS ISSUED BY NHTSA, HOWEVER, IF I ENTER MY VIN NUMBER IT DOES NOT SHOW A RECALL. THE VEHICLE WAS IN MOTION WHEN THE LIGHT/ALERT CAME ON.
Jul 26, 2017
TRUCK JERKED, THEN LOST ALL POWER EVEN THOUGH IT WAS STILL RUNNING. WAS LOCKED INTO DRIVE YET WOULD GO NO WHERE. NO POWER STEERING, NO BRAKES TO SPEAK OF, LIGHTS FLASHING IN THE DASH SAYING THE BATTERY NEEDED CHARGING, PLUS THE CHECK ENGINE LIGHT FLASHING ALONG WITH THE D FOR DRIVE. THERE WAS AN ALTENATOR RECALL IN NOV. IT TOOK UNTIL APRIL BEFORE THEY HAD THE NEW PARTS TO PUT IN, AND WE TOOK IT IN TO BE REPLACED. THIS HAPPENED AFTER IT WAS SUPPOSEDLY REPLACED. I DON'T THINK THEY ACTUALLY DID A REPLACEMENT OR ELSE THE NEW ONES ARE JUST AS BAD AS THE OLD ONES, AND HAVE THE SAME PROBLEM
Jun 16, 2015
MY COMPLAINT IS THAT MY 2014 DODGE DURANGO HAS TWO RECALLS ON IT FOR THE PAST SIX MONTHS OR MORE AND THEY KEEP TELLING ME THAT DO NOT HAVE THE PARTS TO FIX IT. WHY WASTE TIME SENDING OUT RECALL NOTICES IF YOU ARE NOT GOING TO FIX IT.
May 26, 2015
THERE IS A RECALL I NEED FIXED AND I WOULD LIKE FOR SOMEONE TO CONTACT ME. *TR
Dec 05, 2014
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
4 complaints
Rear racetrack lighting fills with water. Could short out causing fire or no lights. Have had replaced in 2017. Now water leaking again. Common issue when searched for. Called dealers said dodge warranty has not been covering issue now. Have max care coverage.
May 02, 2022
REAR TAILLIGHT LED BAR WENT OUT AFTER WATER ENTERED THE LIGHT BAR THROUGH SMALL OPENINGS AND DEFECTIVE WEATHER STRIPPING. THE LIGHTS ON THE DURANGO ARE NOT SEALED GOOD ENOUGH TO PREVENT WATER FROM ENTERING. THE LIGHT AND THE REAR CAMERA STOPPED WORKING FOR THE SAME REASON. THIS IS A DEFECT THAT ORIGINATED DURING PRODUCTION AND CAN CAUSE AN ACCIDENT. THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR REPLACING THESE PARTS EVERY COUPLE MONTHS BECAUSE OF WATER DAMAGE
Jan 02, 2020
WATER HAS ENTERED THE "RACETRACK" LIGHTING ASSEMBLY ON THE REAR LIFTGATE CAUSNG PARTS OF IT TO NOT FUNCTION.
Jan 30, 2019
THE REAR SENSOR BEEPS NON STOP EVEN THOUGH THERE IS NOTHING BEHIND IT. I TOOK IT TO THE DEALER AND THEY SAID THAT THEY COULDN'T DIAGNOSE IT EVEN THOUGH I SENT THEM A VIDEO TO SHOW THEM WHAT I HAD BEEN DEALING WITH. I HAVE ALSO BEEN DEALING WITH THE KEY FOB, EVERY TIME I GO TO LOCK MY CAR IT BEEPS ONCE TO LOCK AND AFTER THE FIRST BEEP IT BEEPS 3 TIMES AND THEN UNLOCKS MY CAR. WHEN THE CAR IS ON AND I GO TO OPEN THE DRIVER SIDE DOOR, EVEN WITH THE KEY IN THE CAR, THE CAR BEEPS AND TELLS ME THE KEY FOB IS NOT IN THE VEHICLE. THE RACE TRACK LIGHT WAS BEGINNING TO FOG UP AND WITH TIME WE STARTED TO NOTICE THAT IT WAS FILLING UP WITH MOISTURE. IT FILLED UP TO ABOUT AND 1" AND WE MANAGED TO RELEASE THE WATER BUT PART OF THE RACE TRACK LIGHT IS BURNED OUT NOW. I STILL HAVE THE WARRANTY BUT THE DEALER SAID THAT THOSE LIGHTS ARE NOT COVERED AND THE PRICING WOULD RANGE FROM $1000-$1200 TO FIX.
Jun 05, 2018
VISIBILITY/WIPER
4 complaints
The moonroof of the car spontaneously exploded as we were driving down the interstate. There was no incident that caused this...nothing struck our car, we did not go over any bumps or anything like that. There was a very loud explosion sound and the glass shattered into hundreds of pieces. Thank god we had the sunshade closed at the time. Our children were riding in the second row and would have had glass fly at them at 75 miles an hour. It was an incredibly scary incident. We looked this up and it seems to be a known problem with many cars with moonroofs, yet no one seems to be doing anything about it. This glass needs to be tempered like the windshield! We are in the process of getting it repaired at the dealership yet. They are not taking any responsibility for it being a defect and are charging us the full amount to have it replaced. $1600. I
Mar 22, 2022
THE WINDOW COWL HAS DETERIORATED AND CAUSING LOTS OF ROAD NOISE- IT HAS BEEN GOING ON FOR A WHILE BUT JUST NOW FIGURED OUT THE ISSUE. THERE ARE A LOT OF COMPLAINTS SURROUNDING THIS- IF THIS ULTIMATELY FAILS IT CAN CAUSE LEAKAGE TO THE BRAKE MASTER CYLINDER OR OTHER DAMAGE FROM WATER.
Sep 15, 2020
THE COWLING ON THE LOWER PART OF THE WINDSHIELD HAS BEEN WARPED SINCE I TOOK DELIVERY OF THE DURANGO IN 12/2013. WHILE DRIVING ABOVE 65 MPH OR IN WINDY CONDITIONS, A BUZZING SOUND CAN BE HEARD. FROM A WEB SEARCH, MANY OTHERS REPORT THE SAME ISSUE, AND ALSO REPORT THAT DEALERSHIPS SAY THAT DODGE KNOWS ABOUT THIS ISSUE. THIS ISSUE WILL REPORTEDLY FLOOD THE ENGINE WITH WATER IN HEAVY RAIN, BUT THIS HAS NOT HAPPENED TO ME.
Nov 04, 2019
THE COWL HAS WARPED ALLOWING RAIN WATER TO LEAKE INTO THE ENGINE COMPARTMENT. AND UNDER WINDSHIELD. AND WHILE DRIVING AIR GETTING UNDER WINDSHIELD IS CREATING A BUZZING NOISE. WHILE I WAS AT DODGE I NOTICED ON THE NEWER MODEL DODGE DURANGO THEY HAVE REDESIGNED THE COWL. I HAVE TALKED WITH CHRYSLER CUSTOMER CARE THEY HAVE OPENED UP A CASE. (CASR NUMBER 64813561)
Oct 19, 2019
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,STRUCTURE
4 complaints
RACETRACK TAIL LIGHTS BURNT OUT FROM NORMAL USE BECAUSE THE PART SUFFERED A COMMON MANUFACTURING DEFECT. THIS PART IS FLAWED AND NEEDS TO BE REDESIGNED AND ISSUED A RECALL TO ALL RACETRACK OWNERS.
Dec 10, 2019
WATER CONTINUES TO LEAK AND POOL INSIDE THE TAIL LIGHT AND HAS CAUSED SOME OF THE LED BULBS TO GO OUT.
Jun 18, 2019
THE BACKUP LIGHT ASSEMBLY IS THIS VEHICLE FILLS WITH WATER DURING RAIN OR CAR WASHES, SPEED IS IRELEVANT. THE WATER SHORTS OUT THE LED LIGHTS, CAUSING THEM TO FAIL. THE ASSEMBLY IS SUPPOSED TO BE WATER TIGHT, THEREFOR THERE IS NO WAY FOR THE WATER IT COLLECTS TO DRAIN. THEREFORE, THE METAL COMPONENTS OF THIS ASSEMBLY ARE ALSO BEGINNING TO RUST DUE TO THE PERSISTENT PRESENCE OF WATER. REPLACING THIS FAILED ASSEMBLY COSTS $1,300. THIS COMPONENT SHOULD CONTINUE TO BE WATER TIGHT ON WELL MAINTAINED VEHICLES, SUCH AS MINE. THIS FAILURE FEELS LIKE A FLAW IN THE DESIGN OF THE ORIGINAL PART. DODGE SHOULD REPLACE THESE FAILED ASSEMBLIES AT A MUCH MORE REASONABLE PRICE, OR FREE OF CHARGE, DUE TO THE FACT THAT THE COMPONENT IS DESIGNED TO LAST THE LIFE OF THE VEHICLE, AND CERTAINLY ISN'T FOR ME AND MANY OTHERS.
Nov 27, 2018
TRACK LIGHTING ON THE REAR DOOR IS NOT SEALED AND WATER GETS INTO THE LIGHT HOUSING AND THE REAR CAMERA AS WELL AS THE LICENSE PLATE LIGHTS. SOME OF THE LIGHTS IN THE TRACK ARE OUT AND I HAVE TO KEEP REPLACING THE LICENSE PLATE LIGHTS. WATER IS JUST SITTING ON THE LIGHTS SO THEY BURN OUT. I'M AFRAID THIS MIGHT START A ELECTRICAL FIRE IN THE REAR DOOR OR MY REAR LIGHTS WILL JUST STOP WORKING.
Aug 28, 2018
AIR BAGS,SEATS,UNKNOWN OR OTHER
3 complaints
Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.
Sep 22, 2023
The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.
Mar 01, 2023
WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.
May 05, 2021
POWER TRAIN,ENGINE
3 complaints
WHILE TRAVELING ON THE INTERSTATE 80 MILES FROM HOME THE COOLANT LIGHT WENT OFF AND THE TEMP GAUGE RAN HOT. PULLED OVER AND COOLED DOWN; LIGHTS WENT OFF. PULLED UP INFO FOR A NEARBY DEALERSHIP AND TRIED TO DRIVE TO IT . ONLY GOT ABOUT A MILE AND LIGHTS AND GAUGE WENT OFF AGAIN. TRIED TO FIND A SAFE SPACE TO PULL OVER ON INTERSTATE; THE SHOULDERS ARE VERY NARROW ON I45. WHEN PULLED OVER ENGINE LIGHT ALSO CAME ON AND I TURNED ENGINE OFF AND IT WOULD NOT RESTART. CALLED TOW TRUCK, DEALERSHIP REPLACED WATER PUMP BUT THEN FOUND CATASTROPHIC ENGINE DAMAGE. FCA KNOWS THERE'S A PROBLEM WITH WATER PUMP BECAUSE THEY EXTENDED THE WARRANTY ON IT BUT THEY WILL NOT HONOR WARRANTY ON ENGINE BECAUSE THEY SAY I CONTINUED TO DRIVE WITH ENGINE LIGHT ON WHICH I DIDN'T. IF WATER PUMP HAD BEEN RECALLED I NEVER WOULD HAVE HAD CATASTROPHIC ENGINE FAILURE.
Aug 13, 2020
MY VEHICLE STARTED MAKING A CLICKING NOISE AROUND 65K MILES. WHEN I SCHEDULED MY ROUTINE OIL CHANGE AT MY DEALERSHIP I WAS TOLD THAT I NEEDED TO HAVE MY CAM LIFTER AND ROCKER ARMS REPLACED. I EXPLAINED THAT THIS IS AN ISSUE THAT SHOULD NOT BE HAPPENING ON A VEHICLE THAT IS ONLY 5 YEARS OLD WITH 65K MILES. THEY TOLD ME THAT THIS IS GOING TO COST ME $1,800 TO HAVE THE REPAIRS MADE TO THE VEHICLE. THEN I WAS TOLD THAT IF I HAVE THE 60K MILE CHECK UP FOR $800 ON THE VEHICLE THAT DODGE WILL COMPLETE THE REPAIRS FOR FREE. AFTER DOING RESEARCH ONLINE AND SPEAKING WITH OTHER DURANGO OWNERS I FOUND THAT THIS IS A KNOWN ISSUE WITH THE 2014-2015 DODGE DURANGO AND SHOULD BE ADDRESSED.
May 25, 2019
HELLO, I JUST PURCHASED A 2014 DODGE DURANGO LIMITED AWD W/APPROXIMATELY 30,000 MILES. I HAVE HAD THE VEHICLE FOR ABOUT 3 WEEKS AND ON SEPTEMBER 4/5TH NOTICE HUGE PUDDLES OF OIL IN OUR DRIVEWAY. MY WIFE ATTEMPTED TO DRIVE IT THAT MORNING, BUT HEARD WEIRD NOISES "SPUTTERING NOISES" IN HER OWN WORDS. ONCE SHE TOLD ME OF THE ISSUE, SEVERAL HOURS LATER I STARTED THE DURANGO AND HEARD SIMILAR NOISES. LOOKING UNDER THE VEHICLE I NOTICE OIL ON THE UNDER CARRIAGE OF THE CAR STRETCHING MAYBE 5 FEET IN LENGTH. I CALLED CHRYSLER ROADSIDE ASSISTANCE AND NOTIFIED THEM OF THE ISSUE. THEY SENT OVER A TOW AND ONCE THE DEALERSHIP DIAGNOSED THE PROBLEM, THEY SAID IT WAS AN OIL COOLER LEAK. UPON READING SEVERAL FORUMS THIS SEEMS TO BE A COMMON ISSUE.
Sep 06, 2017
SUSPENSION
3 complaints
I AM EXPERIENCING A THUMPING NOISE IN THE REAR END OF MY VEHICLE WHEN MOVING ON ANY SURFACE WITH THE SLIGHTEST IMPERFECTION. WHEN TAKEN TO THE DEALERSHIP TO BE CHECKED OUT THEY FOUND THAT THE REAR SHOCKS ARE CAUSING THE ABNORMAL NOISE. IN MY OWN RESEARCH ON THESE (RATHER EXPENSIVE) SHOCKS I HAVE FOUND THAT THEY SHOULD NOT BE FAILING IN UNDER 100K MILES WHICH MY VEHICLE IS UNDER AND I HAVE ALSO FOUND IN A COUPLE FORUMS THAT THEY HAVE A KNOWN DEFECT. HOWEVER CHRYSLER CLAIMS THERE IS NO SERVICE BULLETIN OR RECALL ON THEM. SEVERAL INDEPENDENT REPAIR SHOPS HAVE ALSO MADE THE COMMENT THAT I SHOULD NOT BE HAVING THIS SORT OF ISSUE WITH THESE SHOCKS AND THAT I SHOULD CONTACT CHRYSLER TO SEE IF THEY WOULD COVER THEM. THE CUSTOMER SERVICE REP THAT I SPOKE WITH AT CHRYSLER ADVISED ME TO MAKE A COMPLAINT WITH THE NHTSA. CHRYSLER CALL REFERENCE NUMBER: 57340981. THESE PARTICULAR SHOCKS HAVE BEEN QUOTED TO ME BY THE FACTORY SERVICE DEPARTMENT AT $477.00 EACH AND ARE NOT COVERED UNDER THE 5 YEAR 100K MILE POWER TRAIN WARRANTY.
Nov 06, 2018
REPEATED FAILURE/THUNKING OF THE REAR SELF-LEVELING SHOCK SYSTEM AND MOUNTS
Jun 08, 2018
2014 DODGE DURANGO R/T REAR SUSPENSION CLUNKING NOISE AT SPEED GOING OVER BUMPS, POTHOLES. NOISE COMING FROM REAR SHOCKS, ESPECIALLY PASSENGER SIDE. PROBABLE LOOSE SHOCK OR SHOCK MOUNT. VEHICLE HAS VERY LOW MILES.
Feb 06, 2016
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
Dodge Durango Rt has developed the Evap system failure. After stopping to refuel the gas tank the engine will not restart till after several attempts and even after restarting it idles erratic and sputters even to point of a miss and shuts off. Then it will restart and slowly clear up, and operate normal till the next refuel. I've had it into several repair shops and dealerships only to have to purchase parts and pay for repair and experience the issue again. Considering it's fuel vapor related and could cause a explosive or flash fire event in the dry summer season possibly if the vapors become a large enough volume under the hood or in a closed space.
Jul 05, 2025
1. RECENTLY 2 WEEKS BACK MY CAR DURING STARTING IT CRANKS MORE TIME AND AFTER SWITCH OFF AND SECOND ATTEMPT IT STARTS. WHEN STARTING WITH REMOTE THE ENGINE STARTS NORMAL WITH NORMAL CRANKING. BATTERY VOLTAGE EVERYTHING CHECKED ALL OK. DEALER IS TELLING MAY BE FUEL PUMP TO CHECK EVEN THEY ASK MORE MONEY. MY CONCERN IS MY FRIEND ALSO BOUGHT SAME MODEL CAR ON SAME WEEK PURCHASED AND WHEN I CHECKED WITH HIM HE ALSO HAVE THE SAME ISSUE AND PROBLEM CAME SAME TIME. THAT MEANS THE COMPONENT HAVE SOME MANUFACTURER DEFECT WHICH WILL RESULT IN SAFETY. MANUFACTURER SHOULD LOOK INTO THE MATTER AND RECALL FOR THE DEFECT AND FIX DUE TO SAME BATCH CAR HAVE SAME FAULT OR DEFECT. 2. MY CAR ENGINE HAVE SOME TICKING NOISE WHICH WAS NOTICED JUST AFTER FINISHED THE WARRANTY. SO WHEN CHECKED WITH DEALER HEY TOLD WARRANTY FINISHED THIS IS VALVE LIFTER ISSUE AND IT SHOULD BE CHANGED WHICH THE PRICE IS TOO HIGH AND I ASKED FOR JUST CROSSED WARRANTY KILOMETER OF 60000, IT CAME AROUND 65000 KM AND WHEN I TOLD DEALER THEY ADVISE TO CHANGE AND NOTHING CAN BE REPORTED I HAVE TO PAY FULL AND IT WIL NOT HARM YOU CAN DRIVE, NOW CAR DROVE AROUND 118000KM WITH THAT SOUND AND NOW I CAN HEAR THE SOUND IS MORE THIS ALSO SOME MANUFACTURER ISSUE WHICH DEALER DID NOT NOTIFY THE MANUFACTURER TELING JUST CHANGE THE PARTS VALVE LIFTER AND MAY BE CAMSHAFT ETC. IF THIS ISSUE US COMING JUST AFTER WARRANTY PERIOD THE COMPANY SHOULD TAKE UNTI ACCOUNT THE ISSUE AND FIND SOLUTION BY RECALLING AND FIXING THE ISSUE.
Nov 24, 2020
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
2 complaints
The contact owns a 2014 Dodge Durango. The contact stated while attempting to start the vehicle, the brake pedal was depressed; however, the brake pedal became firm, and the vehicle failed to start. Several unknown warning lights were illuminated. Additionally, the buttons on the steering wheel and the display screen failed to function as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Sep 18, 2023
DECEMBER 23, 2013 -MONDAY ? WE RETURN OUR NEW CAR TO CHRYSLER SERVICE BECAUSE MEMORY FOR HEATED SEATS AND STEERING WHEEL NOT SAVING. ALSO, KEY FOB NOT WORKING PROPERLY. INFORMED BY SERVICE THAT NEW MODULE NEEDS TO BE ORDERED. RADIO NEEDS UPDATE FOR LATEST SOFTWARE. APPOINTMENT MADE FOR SERVICE 1/8/14. CAR WAS IN LESS THEN 3 WEEKS PRIOR WITH NEW ABS MODULE NEEDED. (DECEMBER 3, 2013). *TR
Aug 23, 2014
AIR BAGS,UNKNOWN OR OTHER
2 complaints
Front passenger’s headrest airbag deployed while parked. Nothing hit us, my daughter was in the seat.
Oct 26, 2021
DRIVERS SIDE HEAD RESTRAINT FUNCTIONED /DEPLOYED FOR NO REASON, CAUSING A BLOW TO THE BACK OF THE HEAD, HURTING AND DISORIENTING THE DRIVER WHILE THE VEHICLE WAS IN MOTION,
Jun 03, 2018
ELECTRICAL SYSTEM,SEATS,UNKNOWN OR OTHER
2 complaints
I was getting in the driver seat of my parked car. Prior to getting in I heard a loud thud that sounded like a spring released. The headrest safety feature had deployed. Again the car was parked and not in motion.
Jul 22, 2021
THE TOUCH SCREEN WORKS PART OF THE TIME AND OTHER TIMES NOT. ALSO AIR WORKS SOMETIMES AND NOT OTHER TIMES, SOMETIMES HALF THE CAR IS COLD WHILE AT THE SAME TEMP THE OTHER HALF OF THE CAR IS HOT AIR FROM THE VENT. ALSO THE SEAT SET UP DOES NOT KEEP SETTINGS.
Jun 02, 2018
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
The shift lock mechanism failed to function allowing my vehicle to randomly shift from park to drive causing the vehicle to roll forward into another vehicle
Jun 18, 2021
OUR DURANGO WILL JUST COMPLETELY GO HAYWIRE (DISPLAY SCREEN, LIGHTS - INTERIOR, DASH, AND EXTERIOR LIGHTS, THE 3RD ROW HEAD RESTS WILL AUTOMATICALLY GO DOWN, DOORS LOCK/UNLOCK) AND SHUT DOWN WHILE IN MOTION. ALL POWER GOES OUT AND THE VEHICLE BECOMES IMPOSSIBLE TO REGAIN CONTROL.
Jul 31, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
THE VEHICLE WAS PARKED IN MY DRIVEWAY AND HAD NOT BEEN USED SINCE 10PM THE NIGHT BEFORE. AT 7AM I NOTICED SMOKE COMING FROM THE BACK OF THE VEHICLE AS I LOOKED OUT MY WINDOW. I WENT OUT AND THERE WAS A SMALL FLAME UNDER THE BUMPER NEAR THE EXHAUST PIPE ALSO SOME WIRES SEEMED TO BE ON FIRE. I WENT TO GET A HOSE, AND WHEN I RETURNED THERE WERE FLAMES ERUPTING UP NEAR THE TAIL LIGHT. A NEIGHBOR PUT OUT THE FIRE WITH A DRY CHEMICAL EXTINGUISHER. I CALLED THE FIRE DEPARTMENT, AND THEY SAID THEY HAD NO IDEA WHAT COULD'VE HAPPENED, BUT SUSPECTED AN ELECTRICAL SHORT. I AM TAKING TO THE DEALER TO UNDERSTAND.
Mar 15, 2021
VEHICLE ON BOARD CONTROL PANEL CONSTANTLY MALFUNCTIONS, WITH THE SCREEN GOING BLACK AFTER IGNITION. SYSTEM WILL REMAIN INACCESSIBLE FOR PROLONGED PERIOD OF TIME AND WILL INCREASE AIR TEMP TO 75 DEGREES, WITH NO WAY TO STOP OR CHANGE AIR OUTPUT. ON BOARD/UCONNECT CONNECTIVITY CONTINUOUSLY LOST WITH NO PHONE/COMMUNICATION ACCESS AVAILABLE (I.E., CENTER LIGHT ON REAR VIEW WILL BE RED MOST TIMES). HAVE TAKEN VEHICLE TO MULTIPLE DODGE DEALERSHIPS FOR REPAIR, BUT REPAIR SHOPS CLAIM TO BE UNABLE TO FIND A PROBLEM. PROBLEM BEGAN AFTER FIRST SYSTEM UPDATE.
Oct 10, 2018
ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
2 complaints
INTERMITTENT NO START CONDITION/START AND SHUT OFF AT ANY TIME WHICH STARTED AFTER VEHICLE TAKEN TO DEALER TO COMPLETE TRANS COOLER CONDENSER/MOTOR MOUNTS/RADIO REPLACEMENT. CAN HAPPEN AT COLD START OR AFTER VEHICLE HAS BEEN DRIVEN. THIS HAS HAPPENED 6 TIMES IN A COURSE OF ALMOST 3 MONTHS. VEHICLE TAKEN TO SCOTT ROBINSON DODGE IN TORRANCE, CA 3 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO PROPERLY DIAGNOSE AND REPAIR. HAD ME REPLACE BATTERY AND STARTER. CONDITION STILL EXISTS. DEALER IS PLAYING GUESSING GAMES WITH THE REPAIRS NEEDED FOR MY VEHICLE. I ASKED DEALER TO CHECK FUSES AND WIRES TO TIPM. I BELIEVE MY VEHICLE IS BEING AFFECTED BY THE NHTSA CAMPAIGN NUMBER: 19V813000 AND OTHERS WHICH AFFECTED 2011-2013 DURANGO'S. OTHER 2014 DURANGO OWNERS HAVE COMPLAINED OF A SIMILAR EXPERIENCE. A RANDOM NO START/STALL CONDITION IS VERY CONCERNING SINCE THAT INCREASES MY CHANCES OF A STALL, CRASH AND BEING STRANDED. MULTIPLE TIMES I HAVE HAD MY CHILDREN IN THE CAR SCARED BECAUSE THE VEHICLE WILL NOT START. IF THE DEALER IS UNABLE TO DIAGNOSE AND COMPLETE REPAIRS, THEN WHO CAN?? I HAVE YOUNG CHILDREN AND THIS IS MY ONLY MODE OF TRANSPORTATION. I AM WITHOUT A VEHICLE AND NO LOANER GIVEN BY THE DEALER. IF IT WEREN'T FOR COVID, I'D REALLY BE OUT OF LUCK WITH NO OTHER MEANS OF TRANSPORTATION. CHRYSLER NEEDS REVIEW AND EXPAND THE CURRENT RECALLS TO INCLUDE 2014 MODELS OR MAYBE A NEW ISSUE NEEDS TO BE IDENTIFIED AND BROUGHT TO LIGHT. VEHICLE ISSUE STARTED 09/05/20 AND HAS CONTINUED SINCE. SUV TAKEN TO DEALER 10/09/20, 10/21/20 & 11/04/20 FOR ISSUE. THEY ALSO ADVISED ON MY 10/21/20 VISIT THAT MY EXHAUST MANIFOLD BOLTS ARE BROKEN WHICH IS CAUSING A TICKING NOISE AT START UP. THIS WAS NEVER DIAGNOSED AT PREVIOUS VISITS AND NOISE HAS BEEN THERE. I HAVE ATTACHED A MORE COMPREHENSIVE REPORT.
Nov 10, 2020
WHEN COMING TO A STOP AT ABOUT 5 MPH WITH YOUR FOOT OFF THE GAS PEDAL AND YOUR FOOT ON THE BRAKE. THE ENGINE IS STILL SENDING GAS AND NOT IDLING STILL ENGAGING. IF YOU MOVE THE SHIFTER TO NEUTRAL THE CAR WILL JUMP. *TR
May 20, 2020
ELECTRICAL SYSTEM,SEATS
2 complaints
DRIVER SIDE HEADREST INADVERTENTLY DEPLOYED WHILE OPERATING VEHICLE. HEADREST FASTENER DAMAGE IN THE PROCESS MAKING THE FASTENER UNREPAIRABLE. DEALER STATES THERE IS NO CURRENT OPEN RECALL ON THIS ISSUE EVEN THOUGH THERE EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.
Jan 08, 2020
WHILE MY VEHICLE WAS PARKED IN MY GARAGE THE PASSENGER SIDE HEAD REST DEPLOYED WITHOUT IMPACT OR WARNING. FAILURE MILAGE WAS 46400. HAD LOCAL CHRYSLER DODGE INSPECT FAILURE AND WAS TOLD THAT HEAD REST NEEDED TO BE REPLACED AT A COST OF 709.49 IN ORDER TO HAVE THE AIR BAG LIGHT RESET.10/
Oct 24, 2017
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
2 complaints
I WAS DRIVING ON THE FREEWAY DURING A VERY BAD RAINSTORM AT NIGHT ON JANUARY 16TH, 2019. I WAS TRAVELING AROUND 50 MPH ON THE FREEWAY, IN THE NUMBER THREE LANE, WHEN MY CAR SHUT OFF, WHERE I LOST COMPLETE POWER TO MY ENGINE. MY SPEEDOMETER DROPPED FROM 50 TO 30 MPH IMMEDIATELY, LEAVING ME WITH NO POWER, TO BARELY MAKE IT TO THE EMERGENCY LANE. NO POWER, NO BRAKE, NO STEERING-NOTHING. MY HORN WAS ALSO HONKING, MY HEADLIGHTS FLASHING, WINDSHIELD WIPERS ATTEMPTING TO MOVE BUT UNABLE TO, AND SPEAKERS MAKING WEIRD NOISES. AND TO MAKE THINGS EVEN MORE SCARY, MY 9 YEAR OLD SON WAS IN THE CAR WITH ME. THIS IS AN ISSUE THAT NEEDS TO BE INVESTIGATED, AND POSSIBLY ISSUE A RECALL. I FEEL THAT I AM EXTREMELY LUCKY THAT MY SON AND MYSELF WERE NOT SEVERELY INJURED OR EVEN KILLED, WITH MY CAR SHUTTING OFF LIKE THAT WITHOUT WARNING. IF I HAD NOT BEEN ABLE TO CRUISE TO THE EMERGENCY LANE, NO DOUBT WE WOULD HAVE BEEN STRUCK AT A STANDSTILL BY ONCOMING TRAFFIC, AVERAGING 50-60 MPH. I AM EXTREMELY CONCERNED, AND THIS IS A HUGE SAFETY ISSUE. I BROUGHT THE CAR INTO THE DODGE DEALERSHIP, WHERE I WAS TOLD THAT IT WAS FROM THE RAIN AND IT SHORTED OUT MY ELECTRICAL. THAT'S IT. THAT'S IT? THERE SHOULD BE A BETTER EXPLANATION, AND ACTION TAKEN TO PREVENT SOMETHING LIKE THIS FROM EVER HAPPENING. THAT CAR SHUTTING OFF WITHOUT WARNING FROM 50 MPH TO 0 MPH ON A FREEWAY COULD HAVE COST MY SON AND I OUR LIVES. I AM EXPECTING TO HEAR BACK FROM DODGE REGARDING THIS VERY DANGEROUS PROBLEM THAT OCCURRED, AND I HAVE ALSO READ ABOUT SIMILAR COMPLAINTS WITH THE DURANGO, SO I KNOW THIS IS NOT A FLUKE. I LOOK FORWARD TO HEARING FROM YOU. THANK YOU.
Feb 13, 2019
VEHICLE WAS PARKED AT A BOAT LAUNCH IN PREPARATION OF PUTTING BOAT ON TRAILER. CAR WAS IN PARK, ENGINE IDLING. GOT OUT OF THE CAR TO RETRIEVE BOAT WHILE PARTNER WOULD DRIVE THE CAR OUT AFTER BOAT WAS TRAILERED. WHILE PARTNER WAS ATTEMPTING TO GET BEHIND THE WHEEL, CAR SUDDENLY STARTED BACKING INTO THE LAKE UNTIL SUBMERGED. THE TRANSMISSION WAS STILL IN PARK UNTIL TOW TRUCK OPERATOR GOT INTO THE VEHICLE TO MANUALLY RELEASE TRANSMISSION IN ORDER TO TOW OUT. PROBABLY NOT REPAIRABLE.
Jun 11, 2015
UNKNOWN OR OTHER,SERVICE BRAKES
2 complaints
FIRST ISSUE IS SOMETIMES WHEN DRIVING THE CAR APPEARS TO BE ACCELERATING AND THE SPEED MPH GAUGE WILL GO UP BUT THE CAR IS ACTUALLY NOT GOING PAST A CERTAIN SPEED AND IS STUCK IN SECOND GEAR. SECOND SOMETIMES WHILE DRIVING THE CAR FEELS LIKE THE BRAKES ARE BEING APPLIED ON THEIR OWN THIRD IF THE PASSENGER DOOR IS OPENED AND CLOSED WHILE THE VEHICLE IS RUNNING THE PROMPT 'THE FOB HAS LEFT THE VEHICLE' APPEARS WHEN YOU START DRIVING. BATTERY IN THE FOB HAS BEEN REPLACED MULTIPLE TIMES FOURTH THE AC AND HEATER DO NOT WORK JUST CIRCULATES AIR. NEVER EVER WORKED!!! THOUGHT I WAS MAYBE USING THE WRONG CONTROLS BUT I'VE READ THAT MANUAL A MILLION TIMES AND IT'S NOT HUMAN ERROR
Jun 07, 2018
ROLLAWAY ACCIDENT. IN 2015 I HAD AN ACCIDENT WHERE MY VEHICLE ROLLED OUT OF MY DRIVEWAY. I WAS NOT IN THE VEHICLE. THE VEHICLE WAS IN PARK AND EMERGENCY BRAKE WAS PLACED ON. I CONTACTED FODGE ABOUT THE ISSUE AND THEY SAID THAT ALTHIUGH THE PARKING BRAKE LIGHY MAY HAVE BEEN ON THAT IF THE BRAKE WAS NOT DEPRESSED.COMPLETELY TO THE GROUND THE BRAKE WAS NOT ENGAGED.
Dec 21, 2016
POWER TRAIN,STRUCTURE
2 complaints
PULLED INTO DRIVEWAY AND PUT CAR IN PARK TO GET OUT TO GRAB THE MAIL. UPONRETRIEVING THE MAIL, I TURNED AROUND TO WITNESS THE VEHICLE ROLLING ON MY DRIVEWAY AND CRASHING THROUGH A CLOSE GARAGE DOOR. THE VEHICLE APPARENTLY JUMPED OUT OF GEAR AS IT WAS NOT MOVING WHEN I GOT OUT OF THE VEHICLE AND WALKED TOWARDS THE MAILBOX
Apr 01, 2017
I BACKED THE VEHICLE OUT OF THE GARAGE ONTO THE DRIVEWAY, THEN PUT IT IN PARK. I LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE TO WALK IN THE GARAGE. I WAS ALREADY IN THE GARAGE AND TURNED BACK TO SEE THE VEHICLE WAS MOVING FORWARD. I TRIED TO GET BACK IN TO STOP THE CAR AND WAS TRAPPED BETWEEN THE DOOR AND THE CAR. UNABLE TO STOP THE VEHICLE, IT CONTINUED FORWARD, SWIPING THE CENTER GARAGE BEAM AND CRUSHING ME. UPDATED 03/21/17*LJ *TR
Sep 27, 2016
POWER TRAIN,UNKNOWN OR OTHER
2 complaints
AFTER STARTING THE VEHICLE IN MY GARAGE, I NEEDED TO GO BACK INTO THE HOUSE TO GET SOMETHING. I SHIFTED THE CAR TO PARK TO EXIT THE VEHICLE, THE VEHICLE WAS STILL RUNNING. WHEN I EXITED THE VEHICLE THE CAR PROCEEDED TO ROLL BACKWARDS OUT OF THE GARAGE. THE GARAGE IS ON LEVEL GROUND. I ATTEMPTED TO GET BACK INTO THE CAR TO PRESS THE BRAKE. I WAS UNSUCCESSFUL, AND WAS DRAGGED OUT OF THE GARAGE. AFTER BEING DRAGGED THROUGH THE GARAGE I ENDED UP PARTIALLY UNDER THE CAR, I LET GO OF THE CAR AND ROLLED AWAY NOT TO BE RAN OVER BY THE STILL MOVING CAR. I THEN GOT UP AND RAN AFTER THE CAR THAT WAS GOING DOWN MY DECLINE DRIVEWAY. WHEN I GOT INTO THE MOVING CAR I APPLIED THE BRAKE AND SHIFTED THE CAR FROM "DRIVE" TO "PARK". THERE WAS SIGNIFICANT DAMAGE DONE TO THE DRIVERS SIDE OF THE CAR. THE GARAGE DOOR/FRAME WAS DAMAGED AS WELL. I HAD INJURIES THAT REQUIRED AN AMBULANCE.
Jan 07, 2017
THE CAR IS MAKING AN ANNOYING "WHINING NOISE/HUM" WHEN DRIVING. AS THE SPEED INCREASES SO DOES THE NOISE. I HAVE HAD THE 2014 DURANGO CITADEL (V6) 2 YEARS AND HAVE APPROXIMATELY 16,000 MILES ON IT. I STARTED TO NOTICE THE NOISE AROUND 12,000 MILES. THE TIRES ARE INFLATED AT THE RECOMMENDED TIRE PRESSURE AND HAVE BEEN RECENTLY ROTATED. THIS HAS HAD NO EFFECT ON THE LEVEL OF NOISE. I SPOKE TO ANOTHER OWNER OF THE DODGE 2014 DURANGO CITADEL AND HE IS HAVING THE SAME PROBLEM. HE MENTIONED THAT ON A RECENT SERVICE AT THE DODGE DEALER THEY ASKED HIM IF HE WAS EXPERIENCING ANY NOISE IN THE DRIVE TRAIN. I WILL BE FOLLOWING UP WITH MY DEALER TOMORROW.
Dec 29, 2015
VEHICLE SPEED CONTROL
2 complaints
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 90 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE BRAKE PEDAL WAS DEPRESSED AND AN ABNORMAL NOISE WAS HEARD. THE ACCELERATOR PEDAL SUDDENLY BECAME UNSTUCK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,111.
Sep 08, 2015
DRIVING WITH CRUISE CONTROL SET AT 35 MPH, CRUISE HOLDS NORMAL ON FLAT OR UPHILL DRIVING, HOWEVER WHEN GOING DOWN HILL THE ENGINE IDLES DOWN TO AN IDLE AND THE TRANSMISSION SHIFTS INTO OVERDRIVE. WHEN THIS HAPPEN THE TORQUE CONVERTER IN THE TRANSMISSION DISENGAGES CAUSING THE VEHICLE TO "FREE WHEEL COAST" DOWN HILL. ON A HILL WITH A GRADE OF 3 TO 4 PERCENT THE VEHICLE REACHED A SPEED OF 55+ MPH IN LESS THAN 1/4 MILE. I WAS TOLD BY THE DEALER THAT THIS IS NORMAL FOR THIS VEHICLE. THE ONLY WAY TO CONTROL THE SPEED ON A DOWN HILL SITUATION WHEN THE SPEED IS SET IS TO APPLY THE BRAKES AND DISENGAGE THE CRUISE. THIS PROCESS HOWEVER DOES NOR REENGAGE THE TORQUE CONVERTER IN THE TRANSMISSION. FOR THAT TO HAPPEN I HAVE TO PRESS ON THE ACCELERATOR PEDAL. SOMETIMES WHEN THAT HAPPENS THERE ARE GREAT VARIANCES IN THE STABILITY OF THE VEHICLE AS THE TRANSMISSION GRABS. *TR
Apr 10, 2015
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
2 complaints
SHORTLY AFTER 1ST ACQUIRING THE 2014 DODGE DURANGO R/T AWD AN EXHAUST SMELL FILLING THE CABIN WAS NOTICEABLE AFTER ACCELERATION AND STEADILY TRAVELING BETWEEN 40-45 MPH W/THE FRONT AND REAR AIR CONDITIONING UNITS ON RECIRCULATION. THE OCCURRENCE WAS REPEATABLE AND NOTICEABLE BY MY SPOUSE AND CHILDREN WHILE RIDING IN THE DURANGO. IT WAS BROUGHT TO THE PURCHASING DEALERSHIP MULTIPLE TIMES FOR THE EXHAUST LEAK BUT ULTIMATELY THEY COULD NOT DETERMINE THE ORIGINATION OR CAUSE; THEY ATTEMPTED A SOFTWARE UPDATE. THE DODGE DURANGO WAS BROUGHT TO ANOTHER DEALERSHIP WHERE THE REAR CABIN AIR EXHAUSTERS AND LIFT GATE GROMMETS WERE REPLACED TO NO AVAIL. THE 2ND DEALERSHIP ULTIMATELY ADVISED THEY DO NOT KNOW HOW OR WHY THE EXHAUST IS ENTERING THE INTERIOR CABIN AND HAVE LABELED THE EXHAUST LEAK AS A SMELL. A NON-FEASIBLE VEHICLE REPLACEMENT HAS BEEN OFFERED. DOCUMENTATION OF THE EXHAUST LEAK ISSUE IS AVAILABLE FOR FURTHER REVIEW. THE DODGE DURANGO HAS NOT BEEN MODIFIED.
Jun 27, 2015
WIFE WENT TO START UP VEHICLE AND IT WOULD NOT CRANK OVER.CALLED AAA FOR A JUMP. IT CRANK AND STARTED WITH A RATTLE CAN SOUND.I CAME HOME TO VERIFY SOUND. IT DID SUCH SOUND AS SHE EXPLAINED. I'M A MECHANIC AND REMOVED VALVE COVER TO CHECK FOR ROCKER DAMAGE NONE FOUND. I REMOVED INTAKE AND FOUND WATER IN #7AND #8 CYLINDER.I LOOKED AT SEALS ON INTAKE AND FOUND NOT INSTALLED PROPERLY. THE SEALS WERE NOT SQUARE IN BORES OF INTAKE. I HAVE NOT REMOVED OIL PAN BUT I SUSPECT CONNECTING RODS BENT ON START UP. I NEED TO KNOW IF DODGE NEW ABOUT THIS ISSUE. I DID DO A COOLANT PRESSURE TEST AND IT HELD FINE WITH NO LEAKS. WAS THERE A RECALL ON THE INTAKE WHICH DESTROYED MY WIFE'S ENGINE. *TR
Dec 27, 2014
ELECTRICAL SYSTEM,AIR BAGS,SEAT BELTS
2 complaints
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Apr 13, 2015
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Feb 04, 2015
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
2 complaints
WHILE DRIVING THE CAR WAS STUCK ON D6. IT WOULDN'T SHIFT GEARS UP OR DOWN. PULLED OVER AND WAS AT COMPLETE STOP BUT CAR WAS STILL ON D6. HAD TURNED CAR OFF AND ON THEN THE ENGINE LIGHT CAME ON. *TR
Nov 14, 2014
WHILE DRIVING I NOTICED CAR WOULDN'T SHIFT GEAR. IT WAS STUCK ON D6 WHEN CAME TO A FULL STOP AT STOP SIGN. THEN CAR WOULDN'T MOVE FORWARD AFTER PRESSING GAS PEDAL. GETTING OUT OF CAR TO ASK FOR ASSISTANCE TO PUSH CAR ON SIDE OF ROAD, THE CAR STARTED ROLLING FORWARD. RAN BACK TO CAR N DROVE BACK HOME. PARKED CAR IN GARAGE AND TURNED OFF CAR THEN BACK ON. NOW THE CAR WOULDN'T GO TO ANY GEARS. IT'S STUCK ON PARK. IT WOULDN'T REVERSE OR DRIVE. CALLED CHRYSLER WARRANTY ONLINE AND THEY HAD IT TOWED TO THE NEAREST DEALER FOR REPAIR. *TR
Nov 14, 2014
Chest Clip, Buckle, Harness
1 complaint
After the straps are tightened, the child can push the straps and they become loose. The straps do not stay tight and locked in like they're supposed to.
Oct 28, 2025
FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
Jul 21, 2025
SEAT BELTS,STRUCTURE,UNKNOWN OR OTHER
1 complaint
Head rest deployed outside of “extended warranty “ its a safety hazard. This part should be total recalled. The rear passenger door latch gets stuck or pops open randomly. It will not close when this happens and it has come open upon locking and driving! Again dangerous where children sit. This is with child lock on or off the problem continues. The third complaint is the seat belts will not retract in the front seat but the dealership requires me to pay a fee to have it assessed. This is a “recalled”issue but it isn't for my vin These three things seem to all fall shortly after buying the vehicle within the last four yrs. Exact dates unknown.
Mar 05, 2025
EXTERIOR LIGHTING,SERVICE BRAKES
1 complaint
The rear light bar in my vehicle has repeatedly failed in my nine years of ownership. It first occurred in 2015 under the 36,000-mile warranty, followed by three more failures every two years, with the latest at 84,000 miles in 2024. This issue is tied to a design flaw. The light bar is prone to water ingress, causing light source failure and attributed to a manufacturing defect by the dealership. The cost of replacement is $2,100, and Arapahoe Dodge in Centennial, CO, acknowledges it as a widespread problem in Dodge vehicles with this part. Despite replacements, the issue persists, calling for a recall to redesign and replace the faulty units. Functioning as a crucial safety component in the braking system, the failure of the brake light significantly increases the risk of rear-end collisions. I initiated a ticket with Chrysler, but the representative lacked knowledge. Suggestions of a factory technician assisting at the dealership were met with uncertainty. There are no warning signs before the LED fails, with water accumulation being the only indicator. In summary, the recurring failure of the light bar poses a significant safety risk, acknowledged by the dealership. The cost of replacement is substantial, warranting a recall for redesign. Communication gaps with Chrysler and the lack of warning signs compound the issue, emphasizing the urgency for resolution.
Jan 27, 2024
ENGINE AND ENGINE COOLING
1 complaint
The contact owns a 2014 Dodge Durango. The contact stated that he was observing that an oil stain was showing on his driveway. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the oil filter adapter housing needed to be replaced. The vehicle was repaired. However, the contact observed that the oil leak had reoccurred. The contact had taken the vehicle back to the same mechanic who replaced the oil filter adapter housing again, however, the failure reoccurred. The contact returned to the same mechanic who advised that the adapter filter was manufactured with an aluminum housing and no longer in plastic. The contact stated that the mechanic was test-driving the vehicle after he had installed the aluminum oil filter adapter housing. The contact stated that the mechanic advised he was driving at approximately 30 MPH when the vehicle began emitting smoke. The contact was advised by the mechanic that he pulled off of the roadway, and turned the vehicle off, but was unable to open the hood due to flames. The fire department was called and they extinguished the flames. The vehicle was towed back to the mechanic's shop. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.
Dec 14, 2023
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
While driving all sensors began flashing simultaneously. I took to mechanic and a few codes turned up. One for speed messages. One for can bus and the other was U0001. Took to dealership service and they had it for a week. After charging battery all sensors were cleared. Same day driving home all sensors came back on simultaneously. Car began making noises and driving in limp mode windshield wipers turned on by themselves. Took car to Firestone to check battery. They replaced battery. Sensors were still flashing all the way home but no other problems. Next day i lost power steering and ability to brake. Nearly crashing the Durango. I eventually was able to pull wheel and get to side of road. I tried to turn off engine,, but it would not turn off nor would the shifter allow me to shift to park. I sat in idle for a few moments and turned car off. I was near my home so drove home.. very difficult to steer. Then car sensors said to push clutch in . I have an automatic. It went crazy.
Sep 18, 2023
SUSPENSION,ELECTRICAL SYSTEM,ENGINE
1 complaint
Rackin pinion, does not through engine light when issues arise, jerking, Lumbar in drivers set stop working, 120v outlet came out, water in back lumanis lamps, radio and all dash components do things on its own.
Sep 01, 2023
STEERING,ELECTRICAL SYSTEM,SEATS
1 complaint
Rackin pinion, Lumbar drivers seat stopped working, 120v outlet came out, jerking at pulling off, all dash components do things when ever. Electrical issues within radio and dash.
Sep 01, 2023
POWER TRAIN,LANE DEPARTURE
1 complaint
When I made it to my home town I went in got gas for my truck and then a few hours later my check engine light came on so I took it to O’Reillys and got it checked out they said my second shift wasn’t responding so I took it to Dodge green and they said my transmission went out.
Mar 23, 2023
SEATS,LANE DEPARTURE
1 complaint
Jan 24 , 2023. Drivers Active Headrest was deployed. No incidents/accidents and must be replaced looks like the plastic retaining hooks malfunctioned. must be replaced. UNKNOWN exactly what happened. Hea
Jan 26, 2023
SERVICE BRAKES, AIR,ELECTRICAL SYSTEM
1 complaint
The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the electrical system failed to function as needed. The brake warning, the cruise control, and the check engine warning lights were illuminated. Additionally, the heater control valve failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000.
Jan 04, 2023
ELECTRICAL SYSTEM,AIR BAGS,SERVICE BRAKES
1 complaint
Service airbag system, service antilock brakes, service transmission, service shifter suddenly appear. Ater pulling over and turning it off the car went dead. Just spent $1500 for a new computer and two days later I have service airbag system. I have videos of the chaos. If this car is in an accident the airbags will not go off and passengers will be unprotected. The electrical issues in this car are beyond comprehension. Chrysler needs to take responsibility before it causes a catastrophic injury. The behavior of this vehicle is unacceptable and unsafe.
Aug 28, 2022
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
My 2014 dodge durango brake lights stay on while in park, can shift into park without pressing the break in, and can start without pressing break.
Jun 30, 2022
VISIBILITY
1 complaint
The contact owns a 2014 Dodge Durango. The contact stated while the vehicle was at the car wash, she noticed that water was leaking from the corners of the sunroof onto the headliner and the front driver's side and front passenger's side door panels. The contact stated that there were water stains on the front corners of the sunroof and on the front passenger's side and front driver's side door panels. The contact contacted the dealer who sold her the vehicle and was advised to bring the vehicle in for repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,638.
Mar 02, 2022
ELECTRICAL SYSTEM,AIR BAGS
1 complaint
In October 2014, a recall was called for some 2014 Dodge Durangos and Jeep Grand Cherokees because a electrical issue where the air bag light intermittently comes on and turns off repeatedly. My vehicle was not included but it is having the same issue which almost seems like a short in wiring. This is an issue that widely discussed in the Durango chat as other people are told as well that their 2014 is not included but they have the same issue.
Dec 13, 2021
EXTERIOR LIGHTING,VISIBILITY
1 complaint
The contact owns a 2014 Dodge Durango. The contact stated that the front windshield lining was cracked which caused water to seep into the glove compartment. Additionally, the exterior tailgate door lights were inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the vehicle was out of warranty since 2018. The failure mileage was approximately 68,000.
Dec 06, 2021
SEAT BELTS,SEATS
1 complaint
AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.
Aug 08, 2021
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
1st ALL of the interior lights won’t turn off no matter what you do. Doors all closed locked still stay on while driving can’t manually switch them off 2nd yesterday I went to pick up my daughter at school and the car all of a sudden just stopped running. It won’t start. Before it would do that and I had to exit the vehicle and use the remote start. Tried it this time and it said fob deactivated and just beeped. Then the alarm went off and wouldn’t turn off. When the alarm finally stopped the radio turned on for no reason but the car still won’t start. Fob has a new battery still won’t start. This car isn’t even old and only has 60,000 miles on it. Lucky I was pulling over and parking I could have died. Apparently this is a known issue it had to happen to me for me to find out about it. You’ll do a recall for cruise control but not this!!!’ Crazy this car is a defective death trap. It’s sitting on the curb in front of the house now since I had to have it towed home. I’m NOT driving it ever again.
May 23, 2021
SEAT BELTS,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
THIS SPECIFIC MODEL I'M CURRENTLY LEASING IS A LIMITED MODEL. I'VE HAD IT FOR MAYBE 3 YEARS. ACCORDING TO THE MANUAL, WERE ONLY TO USE E85 FUEL SO THAT IT COULD RUN SMOOTHLY. UNFORTUNATELY, NOT MANY GAS STATIONS WHERE I LIVE CARRY THAT SPECIFIC GAS TYPE AND NOT MANY GAS STATIONS IN FLORIDA AND OTHER STATES ALONE, PROVIDE E85 FUEL WE ARE GIVEN NO CHOICE BUT TO USE THE ALTERNATIVE GAS. IT'S BECOMING A NUISANCE WHEN WE WANT TO TRAVEL. WHEN THE CHECK ENGINE LIGHT FIRST APPEARED THE GAS GAUGE ALSO STOPPED FUNCTIONING. THE TRUCK ISN'T ABLE TO REACH A FULL TANK. SOMETHING IS PREVENTING IT. THIS IS BECOMING AN INCONVENIENCE FOR ME AND MY FAMILY TO HAVE TO SEARCH AND GO TO JUST 2 GAS STATIONS MILES APART FROM EACH OTHER TO BE ABLE TO PUT GAS IN! MAJORITY OF THE TIMES THE GAS STATIONS THAT DO OFFER THIS TYPE OF GAS ARE DOWN DUE TO MAINTENANCE. SINCE I'VE BEEN PUTTTING IN THE ALTERNATIVE FUEL WHICH IS THE 87, THE TRUCK ISN'T FUNCTIONING PROPERLY AND NOW I'M STARTING TO HAVE ALL SORTS OF PROBLEM WITH MY TRUCK. IT'S A HEADACHE. I REALLY LOVE MY TRUCK AND DON'T WANT TO GET RID OF IT. I HAD A MECHANIC CHECK IT OUT AND WAS TOLD THAT MY MY FUEL INJECTOR AND FUEL SENSOR NEED TO BE REPLACED. THE COSTS ARE EXPENSIVE AND I DON'T THINK IT'S FAIR.
Apr 25, 2021
SEAT BELTS,BACK OVER PREVENTION
1 complaint
SEAT BELTS WONT RETRACT, FORWARD COLLISION SYSTEM WORKS ONLY HALF THE TOME OR LESS.
Jan 13, 2021
EXTERIOR LIGHTING,SEAT BELTS,STRUCTURE
1 complaint
SEATBELT FOR DRIVER NO LONGER RETRACTS OR LOCKS WHEN BRAKE IS APPLIED. DOESN'T RETRACT BACK WHEN VEHICLE IS OFF AND SEATBELT IS REMOVED JUST FLOPS. BACK LIFT GATE OPENS AND THEN CLOSES AND SUSPENDS HALFWAY WILL HIT YOUR HEAD IF YOU'RE STANDING UNDER IT. INTERIOR OVERHEAD LIGHTS DO NOT TURN OFF WHILE VEHICLE IS IN MOTION AND RUNNING. DON'T TURN OFF FOR ABOUT 5-10 MINUTES AFTER VEHICLE TURNED OFF AND IS LOCKED.
Dec 15, 2020
UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
1 complaint
MY VEHICLE IS HAVING A LONG CRANK TIME SIMILAR TO THE RECALL ON MORE THAN 500K DURANGO AND CHEROKEE MODELS ARE UNDER RECALL FOR FUEL PUMP RELAY ISSUE THAT CAN LEAD TO STALLS AND NO-STARTS. MY CAR HAS BEEN DOING THIS OFF AND ON FOR OVER A YEAR I HAVE TAKEN IT TO THE DEALERSHIP WITH NO RESOLVE, BECAUSE THEY ARE SAYING IT HAS TO DUPLICATE THE PROBLEM WHILE THEY HAVE IT, BUT IT NEVER DOES. NOW MY CAR IS ACTING LIKE IT WANTS TO STALL WHILE DRIVING. THIS IS SCARY WHILE DRIVING.
Nov 14, 2020
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
ON NOVEMBER 7TH, 2020 WHILE DRIVING ON A AVENUE MULTIPLES ENGINE AND ELECTRICAL WARNING REVEAL ON THE VEHICLE DASHBOARD AND ALL OF THE SUDDEN THE STEERING WHEEL GOT REALLY HARD, THE CHECK ENGINE LIGHT CAME UP, THE BRAKES LIGHT, AND A MESSAGE STATING "SERVICE SHIFTER"; THIS ALL HAPPENED ON A NICK OF TIME WHILE I HAVE MY WHOLE FAMILY IN THE CAR, VERY UNSAFE.
Nov 10, 2020
SEATS,AIR BAGS
1 complaint
FRONT PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN. I WAS NOT IN THE CAR WHEN IT HAPPENED. NO ACCIDENT OF ANY SORT.
Jul 13, 2020
STEERING,ELECTRICAL SYSTEM,ENGINE
1 complaint
THE FUSE BOX KEEP BLOWING THE EMC FUSE AND NOW POWER STEERING WANT WORK THE FUSE BOX WAS SMOKING LIKE IT WAS ON FIRE AND I CALLED THE DEALER SAID NOTHING THEY CAN DO AND I PULLED SAID HAVE RECALLS ON MY DODGE AND I WANT TO KNOW WHY IF THEY FIX IT WHY IT STILL GIVING ME TROUBLE I HAVE A DISABLED WIFE AND KIDS HAS TO RIDE THIS CAR TO DROP NOW IT NOT ABLE TO BE DROVE BECAUSE CAN'T KEEP THE FUSE FROM BLOWING AND SHUTTING THE WHOLE CAR DOWN IF I HAVE I FILE A LAW SUIT AGAINST DODGE BECAUSE MY FAMILY COULD HAVE GOT BURN UP IN CAR THAT IS DEFEATED AND HAS HAD RECALL AND NOT FIX THE ISSUES EITHER THE DEALER LIED AND SAID THEY FIXED OR IT WASN'T FIXED AT ALL I BE A MANICURE FOR 34 YEARS AND I KNOW BECAUSE I WORK ON DODGE FORD CHEVY ALL THE TIME AND I SURE ANT NO DUMB [XXX] BUT ANYTHING HAPPENS TO MY AND THE CAR ISSUE NOT FIX I WILL CONTACT A LAWYER OVER THIS MATTER AS TODAY BECAUSE I CALL 3 PLACES AND NOBODY WANT TO GET IT IN THE DEALER JUST BECAUSE IT SAYS ISSUE FIX COME NOW I ANT DUMB AND I ANT PAYING FOR A RECALL DEFECT TO BE FIX WHEN IT SHOULD BEEN FIX FROM THE GET TO*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
May 26, 2020
EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
VEHICLE STALLED ON HIGHWAY WHEN GOING OVER 40 MPH. WATER GETS INTO LEFT REAR LIGHT AND CAUSES REAR LIGHTS TO GO OUT.
Dec 30, 2019
SUSPENSION,WHEELS
1 complaint
VEHICLE HAS LOUD HUMMING NOISE COMING FROM PASSENGER SIDE.TOOK ME A MONTH JUST TO GET AN APPOINTMENT..DROPPED CAR OFF ON 12/09/19 @ WESTBURY ,NY DODGE DEALER..DEALER STATED CAR NEEDED WHEEL HUB BEARINGS, STATES ALL 4 HAVE BEEN CHANGED. TOLD TO PICK CAR UP ON 12/17/19, CAR WAS NEVER TEST DRIVEN AS STATED AND PROBLEM WAS WORST. LEFT CAR TO CORRECT, PICKED CAR UP AGAIN ON 12/18/19 TO HERE A NEW PROBLEM WHICH WAS RUBBING FROM PASSENGER REAR. . SERVICE REP. DOMINIQUE WHO TEST DROVE WITH ME SAID THAT THIS WAS NORMAL.(UNSATISFACTORY).SERVICE REP. HANDLING MY CAR IS MANNY., GIVES ME THE RUN AROUND, DOESNT STAY INTOUCH ONLY AFTER I MAKE NUMEROUS COMPLAINTS, PROMISED TO GIVE ME A LOANER VEHICLE ,THEN WHEN I SHOW UP I DONT RECIEVE ONE , REASON BEING I DIDNT PURCHASE CAR FROM THEM, BUT OK TO BE INCONVENIENCED FOR OVER 10 DAYS..I WAS TOLD BY BOTH REPS. TO TAKE CAR AND BRING BACK IF ISSUE CONTINUES.(SITUATION WAS STILL ONGOING)..THIS IS VERY UNSATISFACTORY AND HOW WILL I BE COMPENSATED. MY VEHICLE STILL ISNT FIXED AND I LIVE IN PENNSYLVANIA AND CAR IS IN NY..
Dec 18, 2019
STEERING,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TAKATA RECALL LOSS OF POWER STEERING, AT ANY SPEED.
Jul 25, 2019
POWER TRAIN,ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
JULY 14, 2019 - WHILE THE DODGE DURANGO IS IN MOTION, THE DASH DISPLAY SUDDENLY WENT BLANK, VARIOUS SENSOR LIGHTS TURNED ON, TRANSMISSION GEAR WOULD NOT SHIFT, AND THE WIPER BLADES INTERMITTENTLY TURNED ON. SIMILARLY PROBLEM WAS EXPERIENCED IN MAY 2019, WHEN THE REPAIR SHOP IDENTIFIED AND REPLACED A FAULTY BCM (BODY CONTROL MODULE). I TOOK THE VEHICLE TO A LOCAL DODGE DEALERSHIP ABOUT A MONTH ( JUNE 2019), FOR THE SAME PROBLEM AND THE DEALERSHIP IDENTIFIED THE WIRING HARNESS TO BE FAULTY. AFTER SOME DIAGNOSIS, THE DEALERSHIP RESET THE CODES, ASKED ME TO DRIVE THE VEHICLE SOME MORE TO SEE IF THE PROBLEM REOCCURS. IT HAS BEEN A MONTH SINCE I TOOK THE VEHICLE TO THE DEALERSHIP AND THE PROBLEM HAS REOCCURED SEVERAL TIMES. I FEEL THIS IS A REAL SAFETY ISSUES ESPECIALLY WHEN I HAVE MY KIDS IN THE CAR AND THE ELECTRICAL ISSUES ARISES WHILE THE VEHICLE IS IN MOTION. THIS PROBLEM IS VERY CONCERNING TO ME AS THE PROBLEM HAS OCCURED ONE TIME WHILE I WAS DRIVING ON THE HIGHWAY, AND THREE TIME WHILE DRIVING ON CITY STREETS. PLEASE INVESTIGATE THIS MATTER URGENTLY AS I CONSIDER THIS ISSUE TO BE A SERIOUS VEHICLE PROBLEM OR HAZARD. ANY DURANGO OWNER AND THEIR FAMILY COULD POTENTIALLY GET SERIOUSLY HURT.
Jul 14, 2019
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
ON JULY 8, 2019, FROM A STOP, LIGHT ACCELERATION, THE VEHICLE STARTED HESITATING AS IF IT WAS MISFIRING OR NOT GETTING FUEL, UP AND DOWN SHIFTING, HARD UP SHIFTING AND THE VEHICLE WOULD NOT ACCELERATE. THE CHECK ENGINE LIGHT STARTED FLASHING MAYBE 10 TIMES THEN STAYED OFF. CUT THE VEHICLE OFF AND RESTARTED AND RAN AS IF NO PROBLEMS OCCURED. CONTACTED DEALERSHIP TO SCAN THE VEHICLE, THEY FOUND NO ENGINE CODES STORED IN THE COMPUTER AND STATED TO DRIVE IT UNTIL THE CHECK ENGINE LIGHT COMES ON AND STAYS ON, THEN TO BRING IT IN FOR DIAGNOSTICS.
Jul 10, 2019
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
1 complaint
REAR BACKUP LAMP LIGHT BAR ASSEMBLY IS LEAKING WATER. WATER VISIBLY OBSERVED IN LIGHT BAR AND CAUSING LED'S TO FADE. HAD IT RESEALED BY DEALERSHIP CONTINUED TO LEAK AND NOW LIGHT BAR HAS COMPLETELY FAILED AND NO LONGER TURNS ON, THIS IS A MAJOR SAFETY CONCERN AS WELL DUE TO LICENSE PLATE LIGHT NO LONGER FUNCTIONING AS WELL. VEHICLE IS SCHEDULED TO GO IN FOR REPAIRS REGARDING A FAILED LIGHT BAR AND SAFETY ISSUE.
Mar 03, 2019
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
FIRST ISSUE IS BACK RACETRACK LENSES IS FULL OF WATER CAUSING BULBS TO BLOW OUT.SECONDLY,AND MOST SCAREY WAS DRIVING AT 50 MPH AND CAR STARTS MAKING LOUD NOISES ON DASH(THAT ALONE SCAREY ENOUGH TO CREATE A CRASH)BUT THE LOOSES POWER AND BARELY CAN STEER VEHICLE TO SIDE OF RT.27,THEN STARTED BACK UP.I AM A SINGLE MOM OF 2 BOYS,(ONE WHICH I RELY ON THIS VEHICLE TO TRANSPORT TO MANY DOCTOR APPOINTMENTS.)LAST THING I NEED IS A HORRIBLE ACCIDENT.PLEASE LISTEN TO ALL THESE COMPLAINTS AS IF IT WERE YOUR FAMILY AND TRY TO ADDRESS THE SAFETY OF YOUR CONSUMERS.
Mar 03, 2019
SUSPENSION,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
MY 2014 DURANGO HAS BEEN MAKING A KNOCKING NOISE ON THE FRONT DRIVER SIDE FOR OVER 3 YEARS NOW. I TOOK MY CAR IN SEVERAL TIMES AND TO DIFFERENT DEALERS. IT WAS ALWAYS THE SAME STORY, 'WE COULDN'T FIND ANYTHING' I EVEN HAD ONE DEALERSHIP TELL ME 'SORRY WE CAN'T FIGURE IT OUT, IT'S LIKE TRYING TO FIND A NEEDLE IN A HAYSTACK.' ARE YOU KIDDING ME!! MY VEHICLE HAS BEEN TO THE DEALER OVER 5TIMES FOR THE SAME PROBLEM AND IT'S NEVER BEEN FIXED. NOW IT'S OUT OF WARRANTY AND OUT OF THEIR HAIR, JUST WHAT THEY WANTED. I NEED TO HELP ON WHAT TO DO IN THIS SITUATION. ANOTHER ISSUE I HAD WAS WITH THE FUEL PUMP. THEY FIXED SOME PROBLEM I HAD A FEW YEARS BACK, THEY ACTUALLY BROKE MY GAS TANK DOOR AFTER WORKING ON THIS ISSUE. MY CAR HAS ONCE AGAIN COME BACK WITH THIS SAME PROBLEM. TODAY MY CAR WON'T START AND IS UNFORTUNATELY OUT OF WARRANTY. I HAD A MECHANIC COME TAKE A LOOK AT IT AND IT SEEMS TO BE THE FUEL PUMP ONCE AGAIN. WHO'S WORKING ON THESE CARS? DRUNKS? I NEED HELP ASAP. I WANT TO NOTE THAT THE KNOCKING NOISE OCCURS EVERY TIME I'M DRIVING. NO MATTER THE ROAD CONDITIONS. SMOOTH, BUMPING, RAINING, THE KNOCKING SOUND IS THERE. IT SOUNDS LIKE A ROCK HITTING UNDER THE HOOD. IT'S NOT CONSTANT BUT HAPPENS EVERY 3-5 MINUTES AND I KNOW IT'S NOT THE LIFTERS BECAUSE I'VE ALSO HAD THE PROBLEM ALREADY AND IT'S BEEN FIXED. ANY HELP WOULD BE GREAT. .
Feb 13, 2019
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
VEHICLE ACCELERATED WITHOUT DRIVER INPUT, INCLUDING GOING UP A HILL WITHOUT DRIVER PRESSING ACCELERATOR. ENGINE REDLINED WHILE STOPPED AT A TRAFFIC LIGHT WITHOUT DRIVER INPUT. VEHICLE PUT INTO NEUTRAL, BUT ENGINE REVVING WOULD NOT DECREASE, AND THEN DRIVER PUT VEHICLE INTO PARK WHICH CONTINUED TO REV AT HIGH RPMS, BUT VEHICLE WOULD THEN NOT SHIFT OUT OF PARK. VEHICLE WAS TURNED OFF AND THEN BACK ON AFTER 45 TO 60 SECONDS, BUT VEHICLE CONTINUED TO REV ENGINE AT HIGH RPMS AND SHOWED THAT VEHICLE WAS IN 8TH GEAR. APPROXIMATELY 30 MINUTES LATER, VEHICLE WOULD NOT TURN ON. TRIED TO TURN VEHICLE ON AND IT WOULD TURN ITSELF OFF WITHOUT TRYING TO START.
Nov 06, 2018
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
WHILE OPERATING VEHICLE (STREET, DRY, DAY, SPEED APPROX. 30-40) ABS FAULT LIGHTS AND BRAKE WARNING LIGHT ILLUMINATED. WHEN VEHICLE WAS PARKED WOULD NOT RESTART OR DISENGAGE PARK. AFTER WAITING 5 HOURS VEHICLE STARTED WITH CHECK ENGINE LIGHT ILLUMINATED. ON DRIVE TO DEALER FOR SERVICE CHECK ENGINE LIGHT TURNED OFF, ABS LIGHTS THEN ILLUMINATED AND ON PARKING VEHICLE AT DEALER IT WOULD NOT ENGAGE TRANSMISSION. DEALER INCORPORATED RECALLS U65 UPDATE PCM AND U06 AUTOPARK FUNCTIONALITY. ABS MODULE PLACED ON ORDER AND DEALER RETURNED VEHICLE AS FIT FOR USE 10 OCTOBER 2018. AFTER DRIVING APPROX. 10 MILES WITH ABS LIGHTS ILLUMINATED AND PARKING FOR 6 HOURS VEHICLE RESTARTED AND BEHAVED NORMALLY FOR .5 MILE DOWN ENTRANCE RAMP TO LIMITED ACCESS HIGHWAY. ABS LIGHTS ILLUMINATED, BRAKE RED LIGHT AND CHECK ENGINE LIGHTS ILLUMINATED, VEHICLE SLIPPED FROM GEAR AND WOULD NOT REENGAGE. TRANSMISSION WOULD NOT SHIFT FROM PARK AND ALL ATTEMPTS TO RESTART ENGINE UNSUCCESSFUL. VEHICLE TOWED TO DEALER.
Oct 17, 2018
ELECTRICAL SYSTEM,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE CAR HAS ALWAYS "RADDLED" SINCE I FIRST BOUGHT IT. I WAS TOLD THE PROBLEM WAS THE TIRES AND THAT THEY'D BEEN ROTATED AND SHOULD BE FIXED. I BOUGHT THE CAR IN JUNE 2017 AND HAVE HAD TO REPLACE ALL 4 TIRES SINCE DESPITE MY MANY COMPLAINTS. YESTERDAY, THE VEHICLE SHIFTED GEARS WHILE DRIVING, HORN STARTED HONKING UNCONTROLLABLY UNTIL I HAD TO REMOVE THE FUSE, THE SCREENS ALL BLANKED OUT AND FLASHED WARNINGS, HEADRESTS VOLUNTARILY FOLDING... ALL WHILE MY 3 CHILDREN WERE IN THE CAR DURING A HURRICANE. THE VEHICLE WAS IN MOTION ON A CITY STREET
Oct 12, 2018
SEAT BELTS,UNKNOWN OR OTHER,SERVICE BRAKES
1 complaint
I HAVE 2 ACTIVE RECALLS ON THIS VEHICLE, THEY ARE T59, BRAKE BOOSTER WATER SHIELD MAY HAVE BEEN INCORRECTLY INSTALLED, AND P67, OCCUPANT RESTRAINT CONTROL (ORC) MODULE MAY DEVELOP AN INTERNAL FAULT. I HAVE 1 ACTIVE CAMPAIGN ON THIS VEHICLE, IT IS U06, AUTOPARK FUNCTIONALITY. I JUST PURCHASED THIS VEHICLE ON JUNE 23RD, 2018 AT PERFORMANCE DODGE LA VISTA, NEBRASKA. I WAS INFORMED BY THE PERFORMANCE DODGE LA VISTA, NEBRASKA SERVICE DEPARTMENT THAT THE RECALLS WERE PERFORMED, AND NOT REPORTED, DUE TO LACK OF PERSONNEL IN THE RECALLS REPORTING DEPARTMENT. MEANWHILE, I DRIVE A NEW/USED VEHICLE, WONDERING IF THE DEALERSHIP ACTUALLY ADDRESSED THE OPEN RECALLS, AND CAMPAIGN ON MY VEHICLE, WITH MY SAFETY AT RISK. THIS IS HIGHLY UNACCEPTABLE, IT IS NOW SEPTEMBER 16TH, 2018, AND THE RECALLS, AND CAMPAIGN ARE STILL OUTSTANDING ON MY VEHICLE. I AM LOOKING TO YOU FOR ASSISTANCE IN THIS MATTER. I AM ALSO WORRIED IF THE WORK WAS NOT ACTUALLY COMPLETED, AND JUST REPORTED AS COMPLETE BY THE DEALERSHIP, THE THOUGHT OF THIS IS FRIGHTENING, AGAIN, SINCE MY SAFETY, AND THAT OF MY FAMILY, IS AT RISK WHEN OPERATING THIS VEHICLE. THANK YOU FOR LISTENING, AND I HOPE TO HEAR FROM YOU REGARDING A RESOLUTION TO THIS MATTER SOON. GOOD DAY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Sep 16, 2018
STEERING,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING, THE TEMPERATURE GAUGE AND POWER STEERING INDICATORS ILLUMINATED. THE CONTACT DROVE HOME, INSPECTED THE VEHICLE, AND DIAGNOSED THAT THE WATER PUMP FAILED. THE CONTACT STATED THAT THE WATER PUMP FAILED DUE TO DEFECTIVE MATERIALS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
May 15, 2018
SERVICE BRAKES, HYDRAULIC,EXTERIOR LIGHTING
1 complaint
THE REAR TAIL LIGHT ASSEMBLY FILLS UP WITH WATER, EVENTUALLY CAUSING THE REAR TAIL LIGHTS TO DIM OR STOP WORKING. SAFETY ISSUE.
May 13, 2018
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DOOR FAILED TO UNLOCK. THE CONTACT STATED THAT THE KEY FOB WAS IN CLOSE PROXIMITY TO THE DOOR, BUT IT FAILED TO UNLOCK. THE CONTACT INFORMED THE POLICE OF THE FAILURE AND A CROWBAR HAD TO BE USED TO OPEN THE DOOR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
Mar 22, 2018
ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
1 complaint
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT EXPERIENCED SEVERAL FAILURES WITHIN LESS THAN TWO WEEKS OF OWNING THE VEHICLE. THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ELECTRIC CONTROL PANEL ON THE DRIVER'S SIDE DOOR AREA, THE INSTRUMENT CLUSTER SHORTED OUT, VARIOUS WARNING GAUGES ILLUMINATED, THE EMBLEM FRACTURED FROM THE FRONT AREA OF THE VEHICLE, AND THE RADIO FAILED TO FUNCTION. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC. UCONNECT WAS CONTACTED PERTAINING TO THE FAILURES AND INDICATED THAT THE PREVIOUS OWNER REPORTED THE SAME FAILURES. UCONNECT SUGGESTED THAT A DEALER BE CONTACTED. THE DEALER (STEVENS CREEK CHRYSLER JEEP DODGE RAM, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED. IN ADDITION, DARK SMOKE EMITTED FROM THE TAIL PIPE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Jan 29, 2018
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,VISIBILITY/WIPER
1 complaint
I'VE NOTICE THAT WHEN I'M DRIVING ON HIGHWAYS OR AROUND THE CITY, WIPERS COME ON BY ITSELF. THAT HAPPEN TWICE... SOMETIMES THE SUNROOF DON'T OPEN, WHEN THE SUNROOF OPENS DON'T WANT TO CLOSE SOMETIMES. WHEN I'M ON THE HIGHWAY CAN'T SEEM TO GET ENOUGH POWER TO CATCH UP WITH TRAFFIC, SEEMS LIKE THE TRANSMISSION IS ABOUT TO GIVE OUT. VERY LAGGY....THE NOTIFICATION FOR ENGINE/TRANS COMES OFF/ON AT TIMES. OTHER TO SOUND WEIRD BUT I BELIEVE SOMEONE HAS ACCESS REMOTELY TO VEHICLE. ALL THIS HAPPENS ON A DAILY OR EVERY FEW DAYS I'VE NOTICED.
Jan 22, 2018
SUSPENSION,ELECTRICAL SYSTEM,WHEELS
1 complaint
FOR 2 YEARS WE HAD ISSUES WITH WORN INNER WALLS IN FRONT & STEERING SHAKE. WE BROUGHT IT IN WITH EXTENDED WARRANTY ALONG WITH VIDEO OF NOISE FROM SELF DIAGNOSTIC. OUR CONCERNS WERE DISMISSED BY DEALERSHIP & ANOTHER AUTOMOTIVE SHOP INFORMED ME THAT BOTH FRONT HUBS WERE BAD. CALLED DEALERSHIP AGAIN & SAME DISMISSAL. WE CHANGED BOTH HUBS AT OUR OWN EXPENSE AND PROBLEM FIXED. BUSHING WAS MAKING HORRENDOUS NOISE AND ALSO DISMISSED BY DEALERSHIP. CHANGED THAT ON OUR OWN EXPENSE AND ISSUE SOLVED. ALTERNATOR WAS SUPPOSEDLY CHANGED DUE TO RECALL BY DEALERSHIP & AFTER INSPECTING IT, WE HAVE BOTH AGREED THAT THE ALTERNATOR HASN'T BEEN TOUCHED. BOLTS SHOW NO SIGNS OF ANY TYPE OF TORQUE AND ALTERNATOR IS DUSTY AND DIRTY AS IS THE REST OF THE COMPONENTS IN ENGINE BAY WHICH ALSO LEAD US TO THE CONCLUSION. THIS VEHICLE WAS AND I BELIEVE STILL IS UNSAFE DUE TO RECALL CONCERNS AND THE LOCAL DEALERSHIP ABSOLUTELY REFUSES TO ACKNOWLEDGE ANY WRONG DOING. I WILL BE SEEKING FURTHER ACTION AGAINST THEM AND HOPE THIS DOESN'T CONTINUE TO HAPPEN TO OTHERS.
Nov 19, 2017
AIR BAGS,SEAT BELTS,SEATS
1 complaint
ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPENING THE FACTORY INSTALLED VIDEO SYSTEM INSTALLED IN THE FRONT PASSENGER SEAT (REAR ENTERTAINMENT SYSTEM). IT IS POSSIBLE THE BACK OF THE FLIP OPEN MONITOR PLASTIC SHROUD STRUCK THE BACK OF THE HEAD REST WHEN OPENED CAUSING IT TO DEPLOY. THE VEHICLE WAS IN OPERATION IN NORMAL TRAFFIC CONDITIONS AT NIGHT WITH LITTLE TO NO LIGHTING IN THE VEHICLE. A DISTINCT AND LOUD POP WAS HEARD FROM THE SEAT.
Mar 15, 2017
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
IT STARTED BLACKING OUT THE SWING I WOULD HAVE TO RESTART THE CAR FOR IT TO TURN BACK ON NEXT THING YOU KNOW MY SCREEN SHUT OFF FOR GOOD I'M NOT ABLE TO CONTROL THE AIR ON MY ABLE TO PUT MUSIC I HAVE NO CONTROL OVER ANYTHING BECAUSE THAT SCREEN IS TOUCH SCREEN AND IT'S NOT MANUAL
Feb 24, 2017
STRUCTURE,UNKNOWN OR OTHER
1 complaint
THIS ACTUALLY HAPPENED ABOUT 4 MONTHS AGO. I WAS AT THE POST OFFICE DROPPING OFF MAIL OUTSIDE IN THE MAILBOX IN MY CAR. I DROPPED A PIECE OF MAIL ON THE GROUND. I PUT MY CAR IN PARK AND GOT OUT OF MY CAR. MY CAR BEGAN TO ROLL FORWARD, I WAS ABLE TO GET IN AND PLACE MY FOOT ON THE BRAKE. MY DOOR HIT THE MAILBOX. LATER I WENT TO THE DEALER TO GET A QUOTE TO FIX MY DOOR AND TOLD THEM WHAT HAPPENED. THEY SAID I MUST HAVE NEVER PUT IT IN PARK. THEY WANTED $1000 TO FIX A LITTLE SCRATCH AND DENT ON THE DOOR. I DECIDE NOT TO FIX IT. TODAY I NOTICED THE POSSIBLE RECALL, THOUGHT I SHOULD MENTION THIS. I'M NOT LOOKING FOR A RESPONSE. THAN YOU FOR YOUR TIME.
Dec 22, 2016
WHEELS
1 complaint
FRONT WHEEL BEARINGS FAILED AT ONLY 38,000 MILES. IN ADDITION, ALL FOUR TIRES EXPERIENCED PREMATURE TIRE WEAR DUE TO THIS CONDITION, AS THE TIRES WERE ROTATED ON A REGULAR BASIS.
Nov 04, 2016
POWER TRAIN,AIR BAGS
1 complaint
TL* THE CONTACT OWNED A 2014 DODGE DURANGO. WHEN THE VEHICLE WAS PLACED IN PARK, IT CONTINUED TO ROLL FORWARD. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE SHIFTER WAS STILL IN PARK. THE VEHICLE CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT EYEBROW, RIGHT EYE, RIGHT WRIST, ELBOW, KNEE, AND FOREHEAD. MEDICAL ATTENTION WAS REQUIRED. UPON ARRIVAL AT THE DEALER, THE VEHICLE WAS STILL IN THE PARK GEAR AND THE WHEELS WHERE MOVING. THE VEHICLE WAS TOWED TO THE INSURANCE BODY SHOP WHERE IT WAS DETERMINED THAT THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,300. UPDATED 01/11/2017*CT *TR
Aug 26, 2016
TIRES
1 complaint
TIRE SIDEWALL SPLIT AND FAILED ABRUPTLY WHILE TRAVELING AT APPROXIMATELY 45 MPH. TIRE WAS PROPERLY INFLATED PRIOR TO THE FAILURE. THERE ARE NO SIGNS OF WEAR OR DAMAGE ON THE SIDEWALL EXCEPT FOR THE SPLIT. THE TIRE WAS A MICHELIN LATITUDE TOUR P265/60R18. DOT AP5E 00DX 4513. THIS TIRE WAS ORIGINAL EQUIPMENT ON A 2014 DODGE DURANGO VIN [XXX]. THE VEHICLE HAS 28,000 MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Jul 20, 2016
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
ANTI-THEFT SYSTEM ACTIVATED UPON EXITING VEHICLE AND KEY FOB BECAME DESENSED DUE TO RF INTERFERENCE IN AREA. DASH DISPLAY INDICATED THAT "KEY FOB NOT RECOGNIZED". CAR HAS KEYLESS START BUTTON AND COULD NOT BE STARTED. ALL FUNCTIONS ON KEY FOB WERE NOT OPERATIONAL. ROADSIDE TOWING ASSISTANCE HAD TO BE REQUESTED.
Aug 25, 2015
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V363000 (ELECTRONIC STABILITY CONTROL) AND 15V461000 (EQUIPMENT); HOWEVER,THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Aug 05, 2015
ELECTRICAL SYSTEM,SEATS,SERVICE BRAKES
1 complaint
1) WHEN TURNING ON VENTILATION SEATS - DRIVER AND PASSENGER SEAT BLOW HOT AIR INSTEAD OF COOL AIR. CAUSED A MILD BURN FOR DRIVER AND PASSENGER. IN SERVICE - WIRING DEFECT. 2) TAILLIGHTS (LED) STOPPED WORKING WHEN DRIVING AND BRAKING. ONLY TURN ON WHEN IN PARK. IN SERVICE. 3) SUNROOF STOPPED WORKING TWICE. HAD TO TURN CAR IN FOR SERVICE 2 TIMES. FIRST TIME WORKED WITH A REPLACED PART. WAITED OVER 2 WEEKS FOR THE PART TO ARRIVE. THEN 2 WEEKS LATER, IT BROKE. IN SERVICE - WIRING DEFECT.
Jul 30, 2015
ELECTRICAL SYSTEM,VISIBILITY/WIPER
1 complaint
WHEN TURNING ON THE TURN SIGNAL INDICATER THE WIND SHIELD WIPERS COME ON EVEN THOUGH THEY ARE IN THE OFF POSITION. ONCE THEY COME ON THEY CONTINUE TO RUN. ON OCCASION THEY WILL TURN OFF WHEN RUNNING THROUGH A VARIETY OF OPTIONS ON THE SAME STICK SUCH AS FLASHING THE BRIGHT LIGHT (PULL IN THE STICK) OR TURNING ON THE SIGNAL AGAIN IN THE OTHER DIRETION. THERE IS NO RHYME OR REASON TO ANY OF IT. THIS PAST WEEKEND I PRESSED THE BUTTON TO START AND THE WIPERS WENT ON EVEN THOUGH THE INDICATOR IS IN THE OFF POSITION. THEN SUDDENLY THE RADIO WENT ON EVEN THOUGH WE DID NOT TURN IT ON AND THIS CAUSED THE WIPERS TO STOP. THIS LOOKS A LOT LIKE A MAJOR ELECTRICAL PROBLEM AND WE ARE NOT CONCERNED THAT THIS MIGHT BE A TOTALLY INTEGRATED POWER MODULE PROBLEM WHICH IS CURRENTLY UNDER INVIESTICATION FOR RECALL. *TR
Oct 27, 2014
ELECTRICAL SYSTEM,EQUIPMENT ADAPTIVE/MOBILITY,FUEL/PROPULSION SYSTEM
1 complaint
PURCHASED VEHICLE 31 DECEMBER 2013. ACTUALLY GOT VEHICLE ABOUT SIX DAYS LATER. ON 22 JANUARY 2014, I PUT THE VEHICLE IN PARK AT THE END OF MY DRIVEWAY SO I COULD CHECK THE MAIL. WHILE WALKING BACK TO THE VEHICLE FORM THE MAILBOX, THE VEHICLE STARTING BACKING UP A HILL ON ITS OWN. I HAD TO RUN NEXT TO THE VEHICLE, HANGING PARTIALLY INSIDE THE CAB, TO ATTEMPT TO SHUT OFF VEHICLE. VEHICLE WOULD NOT SHUT OFF. I HAD TO PUSH DOWN EMERGENCY BRAKE WITH MY HAND IN ORDER TO GET VEHICLE TO STOP. VEHICLE ALSO HAS USED ACTIVE BRAKING FEATURE AND THE ACTIVE BRAKING ALARM HAS SOUNDED TO INFORM ME THAT I WAS TOO CLOSE TO A VEHICLE, THOUGH THERE WAS NO VEHICLE IN SITE (THIS HAS HAPPENED 3 TIMES). VEHICLE RANDOMLY STARTS ON IT OWN. VEHICLE ALSO REMOTE STARTS ON ITS OWN. SOMETIMES THE VEHICLE STATES IT IS NOT IN PARK WHEN IT CLEARLY IS IN PARK. VEHICLE HAS WENT FROM PARK TO DRIVE ON ONE OCCASION AS WELL. THE VEHICLE BACK HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. MY BELONGINGS FELL OUT ALL IN ROAD. MY HUSBAND WAS DRIVING THE VEHICLE AT THE TIME. VEHICLE FAILS TO ACCELERATE CORRECTLY WHEN I PRESS THE GAS PEDAL INTERMITTENTLY, SOMETIMES FROM A STOP BUT USUALLY FROM A SLOW SPEED. THIS CAUSES OTHER DRIVERS TO COME CLOSE TO REAR ENDING ME BECAUSE I AM GOING SLOWER THAN THE SPEED OF TRAFFIC (BECAUSE MY FOOT IS DEPRESSING THE GAS PETAL BUT THE VEHICLE IS NOT REACTING). CHRYSLER HAS SENT AN INSPECTOR TO INSPECT THE VEHICLE, AND HE FOUND NOTHING. THIS VEHICLE HAS SERIOUS SAFETY ISSUES. I REPORTED THEM 3 WEEKS AFTER PURCHASING VEHICLE, BUT CHRYSLER WILL NOT BUY BACK VEHICLE. THEY HAVE IMPLEMENTED SAFETY FEATURES ON THE 2015 FOR SOME OF THESE EXACT SAME ISSUES, YET DENY THE ISSUES EXISTING. *TR
Oct 17, 2014
POWER TRAIN,ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
WE PICK UP OUR NEW CAR ON DECEMBER 2, 2013. THE FOLLOWING MORNING - DECEMBER 3, 2013 - TUESDAY? 8:30AM WE TURN CAR ON AND ALL INDICATORS AND LIGHTS START FLASHING AND RINGING. WE WERE UNABLE TO SHIFT CAR OUT OF PARK. CAR IS FLAT BEDDED AND TOWED TO CHRYSLER. CAR STAYS AT CHRYSLER UNTIL FRIDAY DECEMBER 6, 2013 DECEMBER 6, 2013 - FRIDAY ? PICK UP CAR AT 3:30PM AFTER INSTALLATION OF NEW ABS MODULE. DRIVEN 2 MILES AND SAME PROBLEM AS 12/3/13 OCCURS. CAR IS THEN DRIVEN BACK TO CHRYSLER. CAR KEPT UNTIL MONDAY, DECEMBER 9TH, AND WAS INFORMED THAT THERE WAS A LOOSE BOLT. *TR
Aug 23, 2014
VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
AS IN ANOTHER CUSTOMER REPORT, I ALSO OFTEN MOVE OVER TO THE LEFT LANE TO ATTEMPT TO ACCELERATE TO PASS ANOTHER VEHICLE (IN TREACHEROUS FREEWAY TRAFFIC OR EVENTUAL ONCOMING VEHICLES IN TWO LANE TRAFFIC- DANGEROUS)...THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE PEDAL IS STUCK. EVEN WHEN THE PEDAL IS PRESSED COMPLETELY TO FLOOR, THE VEHICLE DOES NOT ENGAGE IN ACCELERATION FOR MULTIPLE SECONDS. WHEN THE VEHICLE DOES ENGAGE IT REACTS TO WHERE THE PEDAL IS AT THE TIME. IF THE PEDAL IS AT THE FLOOR IT SHOOTS TO RPMS UP VERY RAPIDLY. *TR
Jul 12, 2014
POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
1 complaint
I OFTEN ATTEMPT TO ACCELERATE AT SLOWER SPEEDS GENERALLY BETWEEN 20-30MPH TO PASS ANOTHER VEHICLE ETC... THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE VEHICLE HESITATES. *JS
Jul 07, 2014
POWER TRAIN,ELECTRICAL SYSTEM
1 complaint
WHILE DRIVING AFTER LEAVING A STORE, THE VEHICLE SOUNDED A WARNING CHIME AND THEN ALL OF THE ELECTRICAL DISPLAYS ON THE DASH WENT DARK. THE VEHICLE DOWNSHIFTED INTO WHAT SEEMED 4TH GEAR FROM 8TH GEAR AND SUDDEN DECELERATION WAS NORED. THE WINDSHIELD WIPER TURNED ON AND THE CENTER RADIO/CLIMATE DISPLAY WOULD FLASH ON AND OFF. THE BRIEF MESSAGE THAT WAS DISPLAYED ON THE DASH BEFORE IT WENT OUT SAID SOMETHING TO THE EFFECT OF, "DO NOT CHANGE GEAR, DO NOT TURN OFF VEHICLE, DRIVE DIRECTLY TO DESTINATION, BY TURNING CAR OFF YOU MAY NOT BE ABLE TO START IT AGAIN". WE DROVE TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC WHERE THEY FOUND SEVERAL COMPUTER FAULTS. THE DEALER HAD THE VEHICLE A TOTAL OF 11 DAYS AND CHANGED THE BODY CONTROL MODULE. WE GOT THE VEHICLE BACK AND THREE DAYS LATER THE SAME THING HAPPENED AGAIN. WORRIED THAT IF THIS HAPPENED WHILE DRIVING DOWN THE INTERSTATE AT SPEED, THERE COULD BE A POSSIBLE LOSS OF CONTROL WITH THE SUDDEN DOWNSHIFT. *TR
Jun 07, 2014
Frequently Asked Questions
How many problems does the 2014 DODGE Durango have?
The 2014 DODGE Durango currently has 770 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2014 DODGE Durango?
The most common problems reported for the 2014 DODGE Durango are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2014 DODGE Durango problem data come from?
All problem and complaint data for the 2014 DODGE Durango comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
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