2024 SUBARU Crosstrek Problems

VIN Decoder

Premium Report

101

Complaints Reported

Complaints by Component

UNKNOWN OR OTHER

24 complaints

In-car pop-up advertisements, specifically from SiriusXM. The advertisement pops up while driving, attempting to use the safety features of the car, including navigation. It happens every few months, at random. There is no way to opt-out from the vehicle; the only option is using a desktop computer, creating an account, and finding the communication preferences. This is a dangerous feature, as it causes multiple issues when it happens, including driver safety. They violated FCC rules by making this easy to opt out of; I've never opted in, as I had to create an account just to cancel.

Jan 03, 2026

Advertisements routinely pop up on infotainment screen and block safety features like X Mode (for snow). They are a driving distraction, as they block all features on the screen and will not disappear until they are interacted with. This means that in inclement weather, I have to INTERACT WITH AN AD before using this safety feature. SiriusXM has refused to remove them. Subaru has said there is nothing they can do. This was also NOT disclosed to me upon purchase of the vehicle, so this is also a dishonest business practice on top of being a safety hazard by: not allowing usage of safety features and being a driving distraction. First and second incident was in November 2024, third was December 4, 2024. Most recent incidents occurred November 22, 2025 and December 2nd, 2025. I have photos as proof.

Dec 05, 2025

Infotainment displayed an advertisement for serius XM radio while I was using navigation and operating the vehicle on the roadway.

Dec 03, 2025

This is the second time this has occurred. While driving (vehicle in motion for multiple minutes beforehand), an ad for SiriusXM radio popped up on my infotainment, which disables CarPlay, A/C controls, car settings, driver assistance settings, etc. until you dismiss the ad. There is no way to dismiss the ad except clicking a small “X” button in the corner, which is difficult and dangerous to do while driving because you have to really focus on the screen and tapping the right spot. Absolutely unacceptable and inappropriate to show an ad like that. If I were driving at night or in the rain, there is a high likelihood I would crash, and that chance is not zero even in good daytime weather. It also forces me to do something illegal (interact w screen while driving).

Dec 03, 2025

While driving, the infotainment screen was overtaken with an advertisement for SiriusXM radio which had to be manually cleared by hitting an X button on the screen. The vehicle was in motion when the advertisement appeared and completely covered the screen. At the time of the incident, the vehicle had been on and driving for over an hour.

Dec 02, 2025

+ 19 more complaints for this component

EXTERIOR LIGHTING

11 complaints

Headlights are pointed low. It is hard to see down the road. The top half of windshield is darker than the bottom half. Car may be safe for city driving, but not for country roads. Going up and down hills and around curves the suv is unsafe. Dealer said they recieving complaints but can not adjust the lights. Sorry I bought such an unsafe suv.

Mar 05, 2025

Oem Headlight shadowing on brand new car moves all over the place. It mimics child or wildlife. The reduced area is unsafe.

Jan 20, 2025

There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I am driving. They are about the size of a boot or shoe box.

Dec 20, 2024

Headlights on low beam have a very low distance reach. This is more apparent if you are going up or down an incline. On inclines, the Steering adaptive headlights change in such a way that you have very little distance in your sight. There is also a very sharp delineation of light vs dark at its maximum distance at even levels. This give the impression that you have good lighting at short distances then instant blackness. Once you reach a certain distance in the lighting your visual information stream is cut off completely. Worst headlights I have had in 45 years of driving. I wondered if I was going crazy. I looked up the same problem being described on forums. Some suggested write NHTSA and let you know of the problem. I believe it is a serious safety issue which interferes with us being able to see well enough at night.

Nov 28, 2024

The headlights allow for only extremely limited visibility. At night, The windshield from the top to about 15” down is black. The lighting is bright for about 50-75’. If I am headed downhill the headlights shine down and the top of the hill can be invisible. Per Subaru this is standard. It is horrible. I can’t believe this hasn’t resulted in a recall. I will not drive the car after dusk. I didn’t notice this problem till about a week ago. I avoid night driving when possible but it shouldn’t be impossible for me to drive at night.

Nov 20, 2024

+ 6 more complaints for this component

VISIBILITY/WIPER

9 complaints

While driving home from the grocery store I heard a shattering sound. I was about 2 miles from home. When i got home I opened the rear hatch to see the rear quarter glass window shattered. I was driving 35 mph with no cars around me. I was shocked to see the window like that. I have read that subaru has had problems in past crosstreks with this same issue. Since it was yesterday and also Saturday I have not been able to talk to the subaru dealership about it.

Apr 05, 2026

Driver side exterior mirror has a vibration over 60 mph. The passenger side is fine. I reported to Subaru America at dealership but they will not acknowledge the defect. It makes it difficult to see while vibrating. No warning lights or anything are on. Yes, it is available for inspection.

Sep 02, 2025

The windshield appeared to have spontaneously cracked overnight while parked on the driveway. The crack formed across the top of the windshield, across the eyesight. The day before, the car was at the dealership for an oil change and tire rotation. Unknown if lifting the car for the tire rotation caused the stress that may have caused the crack formation. The car was taken back to the dealer and the windshield had to be replaced. A claim to our insurance was done because the dealer said this was not covered by the warranty. I did not see any chip in the windshield that would have caused this.

Apr 19, 2025

Windshield cracked on the second day I owned the car. No visible incident but it is cracked all the way left to right. The windshield is impossibly thin.

Jan 06, 2025

I have only had my vehicle (new 2024) for 5 months- no known or prior issues. I was driving on the highway, no vehicles around me and I hear a loud pop. A few minutes go by and the windshield begins to crack. Over the course of about an hour, it had spread across almost the entire windshield. With the recent history of Subaru windshields, I’m worried about the strength of their glass. Not saying there is a widespread issue at the moment, but concerned that in a few months or a year there may be a pattern.

Nov 28, 2024

+ 4 more complaints for this component

VISIBILITY

8 complaints

1. Component/System Failure The rearview mirror became completely detached from its mounting on the windshield. The detached mirror is still available for inspection upon request. Subaru has declined my reasonable request to either repair it or reimburse me for the time and effort required to arrange and perform the repair. 2. Risk to Safety This sudden detachment posed a serious safety hazard. While driving, the mirror unexpectedly fell into my line of sight, causing me to brake immediately. Fortunately, this occurred while I was driving at low speed on a local road; had it happened on a highway, the risk of collision or a multi-vehicle accident would have been significant. 3. Problem Reproduction / Confirmation The issue has not yet been confirmed or replicated by any dealer or independent service center. Subaru refused to facilitate an inspection or to cover the costs associated with taking the vehicle to a facility able to assess the defect. Their position effectively obstructs verification of the issue by a qualified technician. 4. Inspections by Others No inspections have been conducted by Subaru, law enforcement, insurance representatives, or other third parties. Given Subaru’s refusal to authorize and cover the costs of inspection, I’ve been prevented from obtaining an objective technical evaluation. 5. Warnings or Symptoms There were no prior warning signs—no noise, movement, or looseness. The detachment was entirely random. This unanticipated failure further demonstrates a latent defect in the mirror’s attachment system.

Dec 31, 2025

Problem with side mirrors. When driving past 55 mph, the mirrors begin to shake so much so that vision becomes blurry. Makes it difficult to merge safely. Both mirrors are impacted, but the driver side is significantly worse. I have had both mirrors and mirror assemblies replaced. However, the problem has not been resolved. Subaru tech said that this has been an issue for other models, but no fix has been made. Subaru tech drove car and confirmed the issue. Says there is nothing they can do to fix the issue.

Aug 18, 2025

The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at an undisclosed speed, the contact became aware of star shaped crack located on the front windshield. The vehicle was taken to the dealer, and the dealer referred the contact to a glass specialist to repair the vehicle. The contact was informed by the mechanic that the windshield had shattered while attempting to replace the windshield. The contact was informed that a replacement windshield needed to be ordered. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,000.

Aug 06, 2025

The drivers side mirror vibrates to the point of being unusable at freeway speeds causing a major safety hazard. The car has been in for 3 different mirror housings with no change in visibility and has been inspected 6 times at the dealership. I have been told by the dealership that there is nothing they can do anymore and that it is normal and expected of 2024 crosstreks.

May 06, 2025

The contact owns a 2024 Subaru Crosstrek. The contact stated that after parking the vehicle in the garage, the contact became aware that the passenger’s side front windshield had cracked at the bottom without impact. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 6,200.

Jan 02, 2025

+ 3 more complaints for this component

STEERING

7 complaints

After driving the vehicle for 30 minutes to an hour in temperatures approximately above 45°F the steering wheel will get "stuck" on center and go loose then tighten again when trying to make minor corrections in steering. Easiest to duplicate on roads with speed limits at or above 55 mph. If temperatures are below 40°F when the vehicle is started, the issue cannot be duplicated unless the temperature reaches approximately 50°F while driving. If starting a drive in temperatures that cause the issue, then driving into temperatures below 32°F, the issue will go away while driving. This issue has caused me to have to overcorrect on a 55 mph mountain road with spots of melting snow and was noticeable enough for my passenger to be quite concerned. After driving with this issue for 1-2 hours, the added fatigue of constantly fighting the steering wheel can and will lead to a crash. This has been looked at by a Subaru dealership when temperatures were warmer, but they were not able to duplicate the concern. There are no warnings, lights, or alerts while this issue is happening. I have been waiting for this to get worse to bring it in to Subaru, but I fear without assistance from the NHTSA I will be turned away by the dealership again. Added information: ALL Lane Departure and Driver Assistance features were and are currently turned off. The issue still happens in cruise control with or without the lane centering turned on.

Jan 18, 2026

POWER STEERING ISSUE AT HIGHWAY SPEEDS CONDITIONS: LANE CENTERING TURNED OFF. LANE DEPARTURE TURNED OFF. STRAIGHT LINE HWY DRIVING. OCCURS AFTER CONSTANT DRIVING OVER 60 MINUTES. MOST NOTICEABLE ABOVE 50 MPH ISSUE BEGAN AFTER ABOUT 15,000 MILES SYMPTOMS: WHEN VEHICLE DRIFTS SLIGHTLY OFF CENTER LINE RIGHT OR LEFT WITH ABOUT PLUS OR MINUS 5 DEGREES STEERING INPUT FROM STEERING CENTER POSITION. THE POWER STEERING BECOMES STICKY WITH RESISTANCE. IT FEELS LIKE POWER STEERING IS GRABBING HOLD THEN RELEASING. OCCASIONALLY SIMULATES A TOE-OUT ALIGNMENT CONDITION. EXAMPLE: VEHICLE DRIFTS SLIGHTLY TO THE RIGHT-OF-CENTER OR LEFT-OF-CENTER THEN DRIVER ATTEMPTS A VERY SLIGHT OPPOSITE CORRECTION INPUT, THE STEERING FEELS RESISTANT AS THOUGH IT IS STUCK IN POSITION THEN STEERING QUICKLY RELEASES HOLD CAUSING A SLIGHT STEERING JERK. THIS CAUSES THE VEHICLE TO SWERVE UNEXPECTEDLY AND DANGEROUSLY CAUSING THE VEHICLE TO POTENTIALLY CROSS INTO ONCOMING TRAFFIC OR INTO ADJACENT LANE TRAFFIC. STEERING GOES FROM NORMAL RESISTANCE THEN STIFF THEN SUDDENLY TOO LOOSE. THEN REPEAT OVER AND OVER… CAUSING CONSTANT DANGEROUS SWERVING AT HIGHWAY SPEEDS. NOTE: THIS OCCURS EVEN WHEN ALL EYESIGHT AND LANE CENTERING/DEPARTURE IS OFF OR DISABLED.

Nov 06, 2025

When driving long distances, the steering wheel encounters a sticky area where the steering wheel gets stiff to turn and then all of a sudden loosens up causing excessive corrections. This issue is apparently the same that was experienced by Honda owners. my car only has less than 10k miles. This can be dangerous for drivers who are not that experienced.

Sep 27, 2025

The steering sticks when moving it from the null position. It feels as though there is a lock of some sort and one has to exert more force that normal to move the steering wheel in either direction. This is very noticeable when driving on a straight road or highway where normal steering adjustments are just slightly to either side of null. I find myself over adjusting for things like the crown/pitch of the road. Also, cold weather seems to mask the issue. Now that the weather is warming up though, the issue is consistent and seems to have become worse with more miles logged on the vehicle. Please note that this is not related to the lane assist or road departure safety features as the steering issue occurs with neither in use.

Apr 27, 2025

I recently have started experiencing a sticky/jerky steering wheel (24K miles). It happens when the car is fully warmed up on longer road trips whether the cruise control engaged or not. In fact, it's worse without cruise control. The steering wheel requires stronger pull and then releases quickly. I could not reproduce it at the dealership as it's nearby and does not require a long trip, but of course right after I left it, the steering wheel started sticking again. The technician did not know what it could be and stated he could not reproduce the issue. There is no issues with alignment or tire balancing. I am noticing it more consistently in warmer weather. It is not an issue at all when it's 20 degrees F. No lights are triggered. I believe this is a huge safety issue as I constantly need to correct the steering when it is stuck. I posted this issue on Reddit with multiple owners experiencing the same problem: [XXX] / It is also the same problem as Honda Civic 2022-2023 models have. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Apr 12, 2025

+ 2 more complaints for this component

TIRES

4 complaints

The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, and DOT Number: (N/A). The contact stated that upon taking the vehicle to the dealer for routine maintenance, the dealer informed the contact that the remaining three original tires were dry-rotted in the middle of the tire. The dealer informed the contact that the tires needed to be replaced. The manufacturer was contacted and confirmed that the tires needed to be replaced and that the dealer would send the defective tires to the tire manufacturer for examination and reimbursement consideration. The tires were not yet replaced due to the cost. The tires were original tires. The vehicle and tire failure mileage was 19,200.

Mar 16, 2026

The contact owns a 2024 Subaru Crosstrek equipped with Falken Tires, Tire Line: Ziex ZE001A A/S, Tire Size: 225/55/R18, DOT Number: (N/A). The contact stated while driving 65 MPH, the front driver's side of the vehicle suddenly lowered. The contact was able to coast to the side of the road, where the contact became aware that the side wall of the front driver's side tire had blown out in 5 different places. The contact replaced the tire with the spare tire. The vehicle was not taken to the dealer. The contact completed some research and learned that the tire failure was a known failure. The tires were OEM tires, but the contact intended to replace all four tires. The manufacturer was not made aware of the failure. The failure mileage was 10,000.

Dec 12, 2025

225 /60 R 17 99H Was driving on a freeway when heard a pop, pulled over immediately on left shoulder and tire had holes in sidewall putting me in a very dangerous situation. Yokohama consumer affairs could care less about the situation, I hope people dont hurt driving with these tires.

Sep 18, 2025

THREE of four original equipment tires failed, the first one at 10K miles. Two failures were located at the sidewall/tread corner. The third tire failure was located in the tread area. The third tire is available for inspection. The vehicle electronic system informed us of the tire problem, when tires failed, so vehicle could be moved to safe area. The vehicle was inspected by Subaru of Little Rock, AR on July 23, 2024. Tire size: 225/60R17 The first failure was 1/25/24 with 10K miles The second failure (of a different tire) was on 7/16/2024 with 19K miles. The third failure (of a different tire) was on 8/8/2024 with 20K miles. See case number with Subaru of America # 240808-2001440

Aug 20, 2024

FORWARD COLLISION AVOIDANCE

4 complaints

I was driving with my wife when we were making a left turn. The adaptive cruse control came on. It took control of my acceleration, and steering. I got the car under control, but it was too late. I went across the empty parking lot, and almost crashed into the abandoned building.

Aug 29, 2025

Crash: 1

Injuries: 1

On [XXX] I was driving my ned 2024 Subaru Crosstrek Wilderness (420 miles), from inside the "Flamingo Pines Shopping Center” on the intersection of [XXX] and [XXX] , City of Pembroke Pines in Florida by the [XXX] , to merge into [XXX] . The traffic coming already on [XXX] southbound stopped 3 or four vehicles ahead of me. Slowly the vehicles in front where merging into the traffic until there was only one vehicle in front of me, a black Jeep. After 2 or 3 more vehicle passed by [XXX] , the road was clear and the Jeep started to move. I started to move slowly behind the Jeep, but turn my head one last time to the left to confirm no other vehicle was coming. When I turn my head back to the right the Jeep stopped completely and I was not able to press the brake on time, ending in a collision with the Jeep. The Eyesight on my Crosstrek didn't work at all, don't even warning me about the Jeep was stopped completely. My vehicle is still in the shop for repairs, due to my car ended with more damages than the Jeep. I had 6 Subaru Outbacks and 1 Forrester before and this situation never happened before. LOCATION IN GOOGLE MAPS [XXX] POLICE REPORT [XXX] PEMBROKE PINES POLICE DEPARTMENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Feb 11, 2025

Crash: 1

While making a left turn out of a parking lot, across one lane of the two-lane road to the middle left-hand turn lane of the traffic signal, the car cut power and issued an alert (which I could only hear - not see due to the urgency of the situation) causing me to almost get t-boned by traffic in the lane that I was crossing. I think the car sensed the stopped traffic I was facing, and the car didn’t realize I was turning left, and “thought” I was going to collide with the stopped traffic, engaging the pre-collision braking system, which was not correct for the situation and almost caused a crash. There is no way to have a dealer verify the issue as it was just situational. There was an emergency warning issued both on the dash (which I couldn’t see due to the urgency of the situation) and an auditory alarm (which I heard as the car cut power to the engine).

Apr 24, 2024

On 12/21/23 at approximately 9:19am PST, I was driving [XXX] away from the intersection of [XXX]. This is a divided four lane road (two lanes in either direction). While driving on a winding section of road divided by pillars, my forward collision detection and automatic braking systems erroneously activated when there were no cars or objects in front of me. My dashboard displayed a pre-collision braking warning message and there was a loud beeping alarm. My vehicle rapidly and unexpectedly decelerated. Another driver was following closely behind me when my car rapidly and unexpectedly decelerated. This could’ve caused the driver behind me to rear end me. Also, at various points in the past the forward collision detection system has at time alarmed erroneously without activating the brakes, even when there are no cars in front of me or said cars were very far in front of me and there was no risk of collision. I reported to incident to Subaru and made a service appointment for the issue on 1/18/2024. The Service Advisor advised me that the system has been known to produce false positives. He advised me to disable the pre-collision braking system on windy roads, where the system may incorrectly detect that the car is about to collide with static objects in the median, especially if those objects are reflective. No further service or inspection was performed related to these issues on 1/18/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jan 18, 2024

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

3 complaints

The 2024 Subaru Crosstrek brakes engaged TWICE without the driver pushing on the brakes, slowing the car down significantly. The initial vehicle speed was around 65 mph on the highway, and slowed to around 45 mph after the second automatic braking incident occurred. Adaptive cruise control was NOT on. The car in front of the Crosstrek was 8-10 car lengths away. Then while the Crosstrek was still moving, a truck hit the back right bumper of the Crosstrek and pushed it into the next lane to the left. (I), the driver of the Crosstrek, was able to steer back into the original lane of travel to the right. After the Crosstrek was steered back to the original lane of travel, it came to a stop due to right rear axle damage. The Crosstrek driver was able to creep to the shoulder to wait for emergency personnel to arrive. The safety of myself and others, due to the Crosstrek (Eyesight?) malfunction, is extremely important to investigate. This safety feature when engaged unexpectedly is dangerous. When drivers do not have control over the braking system of the car, sudden and unexpected slow-downs can lead to rear-end accidents, and even the loss of life. When I was pushed to another lane of travel, a secondary accident could have occurred, or a chain-reaction with many cars. I did not see or hear any warnings, messages, or experience any unusual symptoms before the car braked on its own and I was rear-ended. After I crept to the right shoulder of the interstate, the Crosstrek was still running and there were no warnings or messages. Since the Nov 11 accident, Dean Team Dealership in Ballwin MO has reported the issue. State Farm Insurance has totaled the 24 Subaru Crosstrek, recovered data from the Event Date Recorder (EDR), and is discussing the vehicle losses with Subaru Corporation. [XXX] is receiving chiropractic care also. Additionally, there similar reported incidents on websites—Reddit and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dec 29, 2025

Crash: 1

Injuries: 1

Automatic braking: One incident of the automatic braking system engaging on a side street when the road was clear of obstacles. The road surface had been prepared for some kind of minor work in the center of the road - there were regularly intermittent disturbances to the otherwise smooth surface. These appeared to be small prox 6-8” square cuts in the surface. On two occasions the car braked suddenly and sharply in front of these disturbed areas. Potential risk from a following car.. Steep, windy road with cars parked on either side. Weather clear. I have not yet reported this to the dealer so it has not yet been inspected. I did not notice any other signs or warning systems prior to this event and during the event I was distracted by the event itself and too busy looking for vehicles that might hit me from behind,etc. to notice.

Nov 19, 2025

- Pre-collision braking has deployed a number of times without cause (no one in front of vehicle, no collision threat at all. Most recently at 35mph, but at up to 55 mph prior. Feel free to inspect. - Brakes are automatically deployed HARD and without the warning that is supposed to occur. This has thrown me into the seatbelt a few times and poses a significant risk of getting rear ended. I'm afraid the automatic steering system is going to throw me into a ditch. - The dealer can't reproduce it and no log is recorded by the car because it isn't registered as a malfunction, rather the vehicle thinks it's doing the right thing. I've taken it in twice for this and a few other issues. - The vehicle has not been inspected by anyone else as there has been no damage yet. - No signals were given and there have been no other symptoms other than the adaptive cruise control slowing down for no reason on occasion, presumably it thinks there are ghost cars in front of me?

Nov 05, 2023

AIR BAGS

3 complaints

Passenger Airbag does not turn on when someone who weighs 100 pounds or less occupies the front passenger seat. This issue also occurs on my 2024 Subaru Legacy Vin # [XXX] . IT also occurred on the loaner car the dealer gave me which was a 2025 Subaru Crosstrek. I asked two Subaru dealers, Pinebelt in Lakewood, NJ and Lester Glenn in Toms River, NJ to fix the problem; but they stated that they could not adjust the passenger airbag sensor. I told Subaru of America about the problem and they have not responded or tried to address the issue. This is a serious issue that should be addressed by the NHTSA. Additional INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jul 17, 2025

The passenger front airbag does not always activate when my wife (who weighs [XXX][) sits in the seat. Car has been brought to the selling Dealer (Lester Glenn Subaru, Toms River, NJ). They state that the weight sensor under the front seat is calibrated correctly and there is nothing they can do about this issue. When I sit in the front passenger seat (I weigh [XXX] pounds) the airbag indicator light is always in the on position. I also own a 2024 Subaru Legacy and the same issue is evident with this vehicle. I will file a separate incident report on that vehicle. This is very frightening as we fear that if we get into an accident my wife will be severely injured or killed because her airbag will not deploy. We bought the car in June 2023; but did not notice this indicator light issue until after we bought the Legacy in September 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Nov 26, 2024

The Front Passenger Side Air Bag Indicator Does Not Indicate The Air Bags are Functional when my husband is driving and I am Siting in the Front Passenger Side Seat. This Is Un acceptable. The Condition has Existed Since The Car was New. The Car Now has 380 Miles On it.

Nov 12, 2024

ELECTRICAL SYSTEM

3 complaints

Phone charger does not work. Power was out and I could not charge phone. Best I've ever got was 1% on a 1 hour drive. The phone however gets extremely hot. Anecdotally, my usb port also didn't work leaving me with no way to have a charged phone during a prolonged power outage. The wireless charger is a widespread common problem. Below, I have included links to multiple threads and videos where even more multiple comments are posted of people having the same issue. For background, I use wireless charging on my nightstand, my motorcycle, my work desk, all for this phone, all different chargers in this case. It's the charger not working. It is a 100% real issue and here are all the other countless people having the same problem: [XXX] Same problem from this dealer employee. [XXX] Same problem posted on subaru forum. [XXX] Multiple people complaining about similar issue in this forum. [XXX] Mutiple people reporting a similar issue in this forum as well. [XXX] Guy removing the charger, comment section full of people having the same problem as me. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

May 17, 2025

went in for the WRL-23 recall in sept 2023 a very short time after getting notice, the servicing dealer. found the work needed to replace the dash wire harness as per the instructions, we were told the harness had to be ordered, days later we got a phone call advising the harness was being back ordered, as of 01/19/2024 we again were advised it was still on back order, a call to subaru of america asking why the part for a recall could be back ordered for FOUR months did not give much help other than being told it would take a week to investigate the issue. being a retired service manger for another brand auto i felt being lead around how can a recall be made and zero parts available in a reasonable time to make a repair ,which in this case could cause a fire

Jan 20, 2024

The contact owns a 2024 Subaru Crosstrek. The contact received notification of NHTSA Campaign Number: 23V551000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Sep 22, 2023

VEHICLE SPEED CONTROL

3 complaints

The contact owns a 2024 Subaru Crosstrek. The contact stated while driving with the cruise control activated and attempting to overtake another vehicle, the contact depressed the accelerator pedal; however, after overtaking the other vehicle, the vehicle independently started braking and slowed down to the preset cruising speed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The contact was advised to contact the NHTSA Hotline and report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

Jul 01, 2024

The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at approximately 5 MPH and making a left turn, the vehicle experienced unintended acceleration almost causing the driver to lose control of the steering wheel before stopping the vehicle. The vehicle was later towed back to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.

Feb 08, 2024

When slowing to park, with foot on brake, vehicle suddenly and unexpectedly surged forward going up an incline, side-swiping the parked car to the right of the driver, without any action taken by the driver. Safety at risk from uncontrolled car during sudden unexpected acceleration. Reported hours after event, police report filed, insurance claim filed. Dashboard during the event light up with multiple indicators. No prior unusual symptoms.

Dec 15, 2023

Crash: 1

SERVICE BRAKES

2 complaints

On 2/5/2026, my "brake booster" failed while trying to leave the parking lot of a restaurant. When I put car in reverse I had my foot on the brake, I heard an usual sound and quickly realized the brake was not holding as I was moving backward. I had to reapply brake pressure HARD in order to stop, once while backing up and once again to pull forward so I wasn't blocking anyone from maneuvering around me. I was towed to Hanania Subaru where they identified the "brake booster" failed. My vehicle is ready today, 2/18/2026 to pick up and I'll return the Subaru loaner vehicle. Apparently the problem was an electronic failure code and replacing the brake booster was all that was needed. Fortunately, I was not driving in traffic when it failed and I'm told this type of failure is extremely rare. I do appreciate the ability to document this potential hazard to NHTSA.

Feb 18, 2026

The contact owned a 2024 Subaru Crosstrek. The contact stated that while driving at 15 MPH on the slow lane in the snow, he lost control. The brake pedal was depressed but failed to respond. The contact veered to the side of the road, off a slope, and then fell and crashed into a tree. There were no warning lights illuminated. There were no reported injuries or fire. The air bags deployed. A police report was filed. The vehicle was towed to an unknown location. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the event data recorder was retrieved. The manufacturer was unable to determine the failure. The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 1,000.

Sep 05, 2024

Crash: 1

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.

Nov 24, 2025

The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect. I have tried countless troubleshooting methods and reported the problem to the dealership. They don’t seem to have a solution for it. This is a serious safety hazard because I can end up getting into an accident from having to pick up my phone to correct this issue. It happens randomly and sometimes multiple times during a single call.

May 09, 2024

POWER TRAIN

2 complaints

I purchased the vehicle used on 8/7/24 with 4,507 miles on it. On 8/13/24 while stopped at a red light in the fast lane, the car failed to accelerate and all the warning lights on the dashboard illuminated including the AT oil temp light which according the to owner's manual indicates the transmission. It stands for automatic transmission oil temperature. After turning on my hazard lights, I put the car in park and turned off the car and restarted it and I was able to pull into a parking lot. I had it towed to Subaru who said it was code p1868 and was the transmission. They drained and refilled the transmission and said the fluid was dirty and contained metal debris. When I asked them why a car with such low mileage would have dirty fluid containing metal debris, I was told it could have had low fluid from the factory or the factory could have used "crappy" fluid. I was also told the reason so many warning lights come on is because those systems become disabled when there is a problem. I got the car back on 8/17/24 and then on 9/7/24 while driving, all the lights came on again including the AT oil temp light which was noted to be yellow and flashing. Subaru of America towed it to Subaru again. They said it was the same code and this time they're replacing the valve body. Today is 10/1/24 and Subaru still has my car. They said if it happens again, then they will finally replace the transmission. When it was towed to Subaru on 9/7/24, it had less than 6,000 miles on it. I will upload the invoice from the first incident but I don't have the invoice from the second incident since my car is still at Subaru being repaired.

Oct 01, 2024

When driving the vehicle and turning left. A popping sound occurs

Oct 05, 2023

AIR BAGS,SEAT BELTS

1 complaint

The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at 35 MPH, the contact's vehicle crashed into another vehicle while having the right of way. The contact stated that the other vehicle was making a left turn when the crash occurred. The contact's vehicle T-Boned the other vehicle. The contact stated that the air bags did not deploy, and the front driver's side seat belt did not tighten as intended. In addition, the contact stated that none of the vehicle safety features were activated such as calling 911. The vehicle sustained damage to the front driver's side and the hood of the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact was transported to the local medical center. The contact sustained bruising and pain to the chest and stomach area from the seat belt, and neck pain. The manufacturer was not made aware of the failure. The failure mileage was 26,656.

Mar 25, 2026

Crash: 1

Injuries: 1

POWER TRAIN,ENGINE

1 complaint

The vehicle is a 2024 Subaru Crosstrek with ongoing and unresolved safety-related defects. The vehicle has been taken in for multiple repair attempts, including a total of five diagnostic inspections, but the issue remains unresolved. The vehicle experiences sudden hesitation, loss of acceleration, and failure to respond properly while driving. Warning lights appear on the dashboard, and in some instances the vehicle fails to restart properly after coming to a stop. These issues create a serious safety risk, especially when driving in traffic or attempting to merge, as the vehicle does not respond as expected. The condition is unpredictable and has occurred multiple times. Despite repeated repair attempts, the manufacturer has been unable to diagnose or repair the defect. The problem continues to occur and significantly affects the safety and reliability of the vehicle. This issue poses a serious safety hazard to the driver, passengers, and others on the road.

Mar 19, 2026

ENGINE

1 complaint

The contact owns a 2024 Subaru Crosstrek. The contact stated that after driving and parking the vehicle, the contact became aware that there was smoke coming from the vehicle. The contact exited the vehicle, and the vehicle suddenly caught on fire under the hood. The vehicle had received an oil change three days prior to the failure. Additionally, the contact noticed smoke after the oil change. There were no warning lights illuminated prior to the fire. The contact called 911, and the Police and Fire Department responded to the scene. The Fire Department extinguished the fire, and a Police report was filed. The vehicle was towed to a tow yard. There were no injuries sustained during the fire. The local dealer was notified, but the vehicle was not diagnosed or repaired and the dealer had not offered any assistance. The manufacturer was contacted, and a claim was opened. The approximate failure mileage was 11,000.

Feb 20, 2026

Fire: 1

UNKNOWN OR OTHER,SERVICE BRAKES,FUEL/PROPULSION SYSTEM

1 complaint

I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety problem. I have read several other similar instances on the internet, and someone I know had a similar accident which was attributed to her age. Collision repair for the Crosstrek was $10,358 done by a local facility, not Subaru. Repair of damage to the support post was $1,340. I reported this to Subaru, but after several follow-ups (last one on July 29, 2025), I still have not received a reply from Subaru. I can forward the email string to you if you want. I don't know how to attach it in one of the acceptable formats.

Oct 30, 2025

Crash: 1

STRUCTURE

1 complaint

My 2024 Subaru Crosstrek was parked in front of my house for 3 weeks in extreme heat. We drove it today to get it driven & we kept hearing wind. I slid open the sunroof inside piece & the sunroof glass was shattered due the vehicle doors being closed for 3 weeks in Las Vegas summer heat. On average the outside heat has been 105. I did not drive for 3 weeks due to having foot surgery. I called the local dealership where I bought the vehicle 6 months ago & they said they would not fix it under warranty. Im taking it to an insurance repair show on Tuesday (8/5/25).

Aug 02, 2025

Carry Handle, Shell, Base

1 complaint

Test only, please ignore.

Jul 15, 2025

Crash: 1

Fire: 1

WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

The affected component of this vehicle is the braking system. When rocks or gravel get stuck to, in, on, or around the brake pads/brakes the braking system is compromised. Yes, The vehicle is available for inspection. When gravel gets stuck in, on, and around the brake pads, the safe operation of the braking system malfunctions. If the vehicle braking system does not work as designed/intended, lives are at risk. When you need to brake, the braking system needs to be reliable. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, upon taking the vehicle back to the dealer, the service manager confirmed this is a known defect by both sales and service teams. The service manager said this happens often and we should expect it to happen again. The service manager told me this vehicle is not to be driven on gravel. This was not disclosed at the time of purchase. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer service department inspected the vehicle when it was towed back to them for service related to this problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, there was no warning. The brakes failed to operate properly, they did not completely fail.

Jun 30, 2025

BACK OVER PREVENTION

1 complaint

The infotainment unit on this 24 Crosstrek will display XM ads several times per year that cover most of the unit. These pop up sometimes when reversing or driving covering important information on the screen like maps or backup cameras.

Jun 04, 2025

STEERING,SUSPENSION,VISIBILITY/WIPER

1 complaint

There are 2 issues that I have noticed since I bought my car from a subaru dealership 10 DAYS ago. the first is that upon driving at highway speeds (over 50 mph) It feels like the car is jerky and pulls in a shaky rocking manner. this happened continuously, when I was using the cruise control and when I was not using the cruise control. It basically felt like I was driving in 40mph winds that were moving my car independently of what I was doing. The second is also something that happens at highway speeds, my driver side mirror shakes and vibrates so much so that I can't make out the surrounding space, cars and road at all. I scheduled a service appointment at the same dealership immediately. I told them these issues and upon inspection they reported that they do not see or report any such issues that I am concerned about. Stating that these are quote "characteristics" of the car. These are both potentially very dangerous problems that Subaru has stated is not an issue as far as they are concerned. There is a lawsuit about the driver side mirror that was filed in september of 2024. I just bought this car used with 10,500 miles on it and NOBODY mentioned anything in person or on the pre certified inspection checklist, CARFAX report or anything of that nature about these issues which Subaru must actually know about. If I was told about theses issues I would have not bought the car. And they are continuing to deny anything is wrong, saying its just a characteristic of the car. There are no warning lights or messages alerting of this issue within the car.

May 23, 2025

UNKNOWN OR OTHER,ELECTRICAL SYSTEM

1 complaint

I had purchased my car over a weekend and in less than 2 days, on my way to work, I noticed that the horn volume and reliability was severely diminished to the point where you can't hear it if you have the windows rolled up inside the vehicle, and/or doesnt work at all. I used my warranty to replace the horn and have the dealership take a look at it. they recognized that it was a problem but even after replacing the horn, the issue still persisted.

Feb 20, 2025

EXTERIOR LIGHTING,VISIBILITY/WIPER

1 complaint

Headlight performance on this vehicle is extremely dangerous when driving at nighttime. Unless you keep your high beams on constantly, these headlights offer only extremely limited visibility during night driving. From the top of the windshield down about16 inches it's totally black. You can only see out of the bottom half of the windshield. The road in front of you is only lit up for about 60 feet then it's dark beyond that point. Visiblity problem gets even worse when going downhill. Incident #1. . . . I almost ran into a bicycle rider the other night as he was traveling just beyond the area that was lit up by my lights. I was only traveling at about 35-40 mph, but by the time he was visible i was almost not able to avoid hitting him. He was riding his bike just on the edge of the lane of car traffic so he was easily in the line of my car. I was so shaken up, my heart was pounding, that I had to pull over to the side of the road to reflect on what had just happened and to get my bearings again. Now I find myself afraid to drive this Subaru, my new car of only 2 months, at nighttime. Incident #2. . . .Same complaint regarding headlights. The above described problem with headlights gets even more, much more, dangerous when you're driving down an incline such as a hill. Because you're car is going downhill, the available space that is lit up in front of you becomes even more diminished so that you also can't see any curves in the road that are coming up as well as stop signs, pedestrians or other cars!. It's a miracle if you don't end up crashing your car off the side of the road while trying to navigate down that hill. I have complained numerous times at the dealership, but no help. To verify, a rep. would have to drive the car at night time. I'M HAPPY TO ANSWER ANY QUESTIONS YOU MIGHT HAVE Subaru needs to make this right and correct this HEADLIGHT problem ASAP or there is bound to be drivers, pedestrians and bicyclists injured and/or killed.

Jan 08, 2025

SERVICE BRAKES,ENGINE,FORWARD COLLISION AVOIDANCE

1 complaint

My 2024 Subaru Crosstrek was stopped at a red light behind a car. My cruise was disengaged after the car stopped and my foot was on the brake. Suddenly, the car lurched forward on its own and only stopped when I pressed hard on the brake and moved transmission from drive to park.

Oct 15, 2024

EXTERIOR LIGHTING,ENGINE

1 complaint

1. The headlights in this vehicle have shadows and this is exceedingly disconcerting and actually dangerous. Subaru insists the headlights are fine and yet other owners of this same model complain of the same issue which I discovered in doing internet research. AND 2. Due to the use of soy based materials in the engine of this 2024 Subaru Crosstrek, it has literally been assailed by rodents. This has caused extensive and very costly damage. It has become a job in essence trying to find solutions to this problem in order to try to prevent it happening again. In all the 28 years at my location and two previous vehicles, this Subaru Crosstrek has had INCOMPARABLE rodent attacks to the engine materials. Apparently, this vehicle had rodents getting into the engine right away once it came to my location and it had to be taken in twice, having been out here around a little over one month. It was unknown to me rodents were getting into the engine until the first incident of something not working. The second time it had to be towed in as it would have been dangerous to try to drive it due to the damage. Additionally, the loaner, another 2024 Subaru Crosstrek, was out here less than a week and suffered damage from rodents. This despite the fact that multiple rodent repellents, baits, bait traps, poisons, live traps, snap traps, etc., were used by myself personally and a professional pest control agency having been hired in addition. Using such attractants in vehicle manufacture is unethical, unprofessional, irresponsible, dangerous, constituting a hardship in several ways for customers and unconscionable. Naturally Subaru does not want to take accountability, despite it undeniably being their fault for choosing to use these materials while being fully aware they are rodent attractants. It also affects insurance rates adversely. Often you would not realize what damage and how much damage has been done to these vehicles until it might cause a breakdown on the road or worse.

Sep 05, 2024

SUSPENSION,WHEELS

1 complaint

The low tire pressure light came on and noted the left front tire had 27 pounds of pressure. Inspection revealed tire cord damage only on the inside edge of both front tires. This is clearly a suspension defect as the car only has 29000 miles. The rear tires have been checked to have 6.5/32 and the front are less than that. Tire wear appears to be even across the face of the tire but the inner edge is extremely dangerous and likely would blow if we did not notice this. We called Subaru of America and they said it’s a tire problem and to consult the manufacturer. This is not a tire problem as the rear are not showing the cords. We discussed this with the dealer but they can’t do anything for the premature wear. We are told we must replace all 4 tires as two new ones would be larger than the rear with 60 pct wear. Tire info is Falken ZIEXZE001AA/S. Dot 1R800 FM2R1623yread wear 360, traction a, temp a. Size 225 25r18max load 850kg, tread wear 380

Jun 12, 2024

STEERING,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL

1 complaint

I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press-button ignition, then turned the car back on. I was then able to shift the car into P. However, all of my dashboard lights were still on. I will attach an image to this description as I was able to take a photo of all the dashboard lights. After putting the car in park, I then shifted it back into D. However, my steering wheel was very stiff. Eventually, it loosened up back to normal. I then turned around and headed home for about a 2.5 hour drive. For the first 1.5 hours of the drive, most of the dashboard lights remained on and I could not initiate cruise control at all. After stopping for gas and turning the car back on, I was then able to drive as normal (putting the car in cruise control) and most of the dashboard lights also turned off. This was a Sunday evening. I then brought my car to the Subaru dealer in which I bought the Crosstrek from the very next morning. I told them exactly what happened. They said this was highly unusual and this wasn't something they've dealt with before, especially on a brand new car (I purchased this vehicle with 0 miles just 6 months prior). After sitting in the shop for 30+ days, the dealer eventually replaced the VDC Module and gave the car back to me. I did submit this issue to Subaru of America, but they denied this to be a Lemon case. They would not tell me why, even though a car sitting in a shop for 30+ days achieves Lemon status in the State of Utah. Since the dealer replaced the VDC Module and returning the car to me, I have not yet had another issue, but am nervous this could occur again.

May 17, 2024

LANE DEPARTURE,FORWARD COLLISION AVOIDANCE

1 complaint

I have had several of the safety systems on the vehicle shut off suddenly. Twice, I have taken the vehicle into the dealership to get it looked at and now I will have to do so for the third time. It is pretty concerning because it has to do with all the safety features.

Nov 22, 2023

4.6/5.0

89 reviews

SUBARU Crosstrek VIN Decoder — Free VIN Check Video Guide

Watch our quick SUBARU Crosstrek VIN decoder walkthrough. Learn how to decode any SUBARU Crosstrek VIN number to get full vehicle history, recall alerts, specifications, fuel economy (MPG), safety ratings, and known problems — completely free on ForCar.org.

Where to Find VIN for Problems Check

To check for problems and complaints on your 2024 SUBARU Crosstrek, you'll need the VIN number. Find your VIN in one of these 4 common locations.

Where to Find VIN Number on 2024 SUBARU Crosstrek for Problems Lookup - Dashboard, Door Jamb, Engine Bay, Documents

Understanding VIN Structure for Problem Reports

Each character in your 2024 SUBARU Crosstrek 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.

2024 SUBARU Crosstrek VIN Structure for Complaint Verification - WMI, VDS, Check Digit, Model Year, Plant Code

How to Check 2024 SUBARU Crosstrek Problems in 3 Steps

Locate Your VIN

Find the 17-character VIN on your 2024 SUBARU Crosstrek dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.

Review by Component

Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.

Check Safety Issues

Review crash and fire incidents for each component to assess safety concerns. Contact your SUBARU dealer or report problems to NHTSA at SaferCar.gov.

Frequently Asked Questions

How many problems does the 2024 SUBARU Crosstrek have?

The 2024 SUBARU Crosstrek currently has 101 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2024 SUBARU Crosstrek?

The most common problems reported for the 2024 SUBARU Crosstrek are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2024 SUBARU Crosstrek problem data come from?

All problem and complaint data for the 2024 SUBARU Crosstrek comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

How do I report problems with my 2024 SUBARU Crosstrek?

You can report safety problems with your 2024 SUBARU Crosstrek directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.

Where can I find my VIN to check problems?

Your 2024 SUBARU Crosstrek VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.

Is the 2024 SUBARU Crosstrek reliable?

Reliability can be assessed by reviewing the number and severity of owner complaints for the 2024 SUBARU Crosstrek. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.