How many problems does the 2011 MAZDA CX-7 have?

The 2011 MAZDA CX-7 currently has 150 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2011 MAZDA CX-7?

The most common problems reported for the 2011 MAZDA CX-7 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2011 MAZDA CX-7 problem data come from?

All problem and complaint data for the 2011 MAZDA CX-7 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2011 MAZDA CX-7 Problems

SUSPENSION

32 complaints

I RECEIVED A RECALL NOTICE FOR BALL JOINTS HOWEVER NO PARTS WERE AVAILABLE AT THE TIME TO CORRECT THE PROBLEM. WAITED OVER A YEAR AND THE BALL JOINT LET GO SO I WAS UNABLE TO DRIVE MY MAZDA. I TOOK IT TO THE REPAIR SHOP AND HAD IT FIXED. 3 MONTHS LATER I RECEIVED A NOTICE FROM MAZDA THAT THE PARTS WERE IN. I CALLED MAZDA 3 TIMES ASKING FOR A REIMBURSEMENT AS I HAD TO PAY OUT OF MY OWN POCKET FOR A RECALL THAT THEY WERE UNABLE TO FIX. I HAVE NOT RECEIVED ANY CALLS BACK. I WOULD LIKE TO BE COMPENSATED FOR MY OUT OF POCKET COSTS TO REPAIR THE BALL JOINTS.

Dec 17, 2018

IN MARCH 20, 2018 I HAVE RECEIVED A SAFETY RECALL LETTER FROM MAZDA (PO BOX 1091, ROYAL OAK, MI 48068); SAFETY RECALL 9716H, NHTSA CAMPAIGN NO. 16V-593. I CALLED THE SERVICE DEPARTMENT, SUBURBAN MAZDA, 37911 GRAND RIVER AVE., FARMINGTON HILLS MI 48335 (248-471-0800) WHERE THE SERVICE MANAGER INFORMED ME ABOUT NON AVAILABILITY OF THE REQUIRED PART AT THAT TIME (04-18-2018). MANAGER STATED ONCE THE SERVICE DEPARTMENT WILL RECEIVE THE PART THEY WILL CONTACT ME TO PERFORM THE REPAIR. AS OF TODAY (SEPT. 17, 2018) THE MAZDA, SUBURBAN IMPORTS OF FARMINGTON HILLS, SERVICE DEPARTMENT DID NOT NOTIFY ME ABOUT AVAILABILITY OF THE PART AND THE SCHEDULING OF THE REPAIR. *TR

Sep 17, 2018

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MODERN MAZDA DODGE RAM (68 WATERBURY RD, THOMASTON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THEY WOULD NOT EXPEDITE THE PARTS BECAUSE THEY FELT IT WAS NOT A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Mar 08, 2018

AUG 10,2016 MANUFACTURER RECALL NUMBER9716H NHTSA RECALL NUMBER16V-593 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. I RECEIVED RECALL NOTICE 2 YEARS AGO, BUT NOTHING SINCE!

Mar 06, 2018

SEVERE CLUNKING NOISE FROM FRONT DRIVER WHEEL WHEN DRIVING ON MOST ROADS. NOISE IS BELIEVED TO BE RELATED TO THE FAILING BALL JOINT. MANUFACTURER HAS AN OPEN RECALL 9716H / NHTSA RECALL NUMBER 16V-593. DESPITE THE RECALL NOTICE BEING ISSUES ON AUGUST 10, 2016 (18 MONTHS AGO), THE STATUS IS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" ACCORDING TO THE DEALER. THE VEHICLE IS NOT SAFE TO DRIVE AND MAZDA HAS NO TIMEFRAME FOR A FIX.

Feb 23, 2018

+ 27 more complaints for this component

EXTERIOR LIGHTING

27 complaints

I can not see at night. I have replaced the bulbs several times, and tried the most expensive bulbs. Nothing helps. You can only see with the high beams on, and that’s not safe for other drivers

Sep 30, 2024

The headlights are UNSAFE! Extremely dim. We have replaced the bulbs and gotten great LED lights but the issue is still there. Sometimes I feel like my lights aren’t even on but they are, I cannot see. Please can you fix this. They just keep getting worse. I would have to drive with high beams on just to be safe. I don’t drive at night in my car if I don’t absolutely need to because of this issue.

Apr 14, 2024

Just bought this car used and the very first night I realized that the headlights are very very very dim. After online research, it seems this is a common issue with make model&year.

Feb 22, 2023

We purchased a set of headlights and taillights via Amazon from Perde on 12/8/20 after verifying they would fit the vehicle-confirmed with the description provided online. The product that was delivered is defective and presents a fire/electrical safety concern. We installed them, which we had issues initially with the turn signals. While we worked to figure that piece out, we left in the new ones as the ones we had to replace were in worse shape. About a month after they were installed we noticed the headlights weren't working so replaced the bulbs-one of which appeared to be burned/melted. We thought this was a fluke, replaced the bulbs and this worked for a little while. Then about another month passes, my son was pulled over by the police due to both taillights being out. This also presents a safety issue with other drivers on the road not being able to see the vehicle at night. When we inspected the taillights, we found that both taillights bulbs had also burned/melted and the socket appeared to have burn marks on them. We believe this is a major safety issue given it could have caused an electrical fire in the vehicle. I have photos of this, and we still have the headlights and taillights we have since replaced with a different manufacturer. There were no warning lights on the vehicle, this was discovered after we pulled them off to inspect after having numerous issues replacing bulbs. When I contacted the company today their responses do not seem to indicate any concern on their part about this issue. They offered to replace them, however, there is no way I am going to put their parts on any of my vehicles ever again.

Nov 26, 2021

Low beam headlights burn out every 6 months, no matter the quality of bulb. Casings are discolored on the inside and light doesn't project beyond about 4 feet, doesn't reach the car bumper in front of me. Cannot be corrected with lens cleaning kits or improved with brighter bulbs. Very dangerous. I cannot see in low light or dark at all. I've had this car since 2013 and it gets progressively worse. Many forums online with same issue reported.

Nov 09, 2021

+ 22 more complaints for this component

AIR BAGS

24 complaints

My mechanic told me to check with Mazda as there might be a recall that has not been taken care of yet. I called Mazda and they told me there were 3 recalls (2 of which my mechanic already fixed) and the airbag recall. Told me not to drive, but would not provide any vehicle to use and would not set an appointment until December 8th, 2025.

Nov 27, 2025

The contact owns a 2011 Mazda CX-7. The contact received notification of NHTSA Campaign Number: 17V429000 (Air Bags); however, the part to do the recall repair was not yet available. The contact called an independent mechanic, but no assistance was provided. The local dealer was contacted. The dealer declined to tow the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Mar 10, 2025

Recall on air bag throwing metal

Aug 14, 2024

I called Mazda to report that my air bag warning light came on and they told me it had been replaced on Jan 8, 2019 and was not under recall. Not sure what to do as light stays on all the time while driving.

Aug 13, 2024

THIRD OWNER OF VEHICLE. GOT A NOTICE FROM NHTSA AND MAZDA DUE TO REGISTRATION OF NEW TO US VEHICLE ON FEBRUARY 25, 2021. SET UP APPOINTMENT ON FEBRUARY 26, 2021 WITH NELSON MAZDA OF COOL SPRINGS FOR 10:15 A.M. ON MARCH 3, 2021. I INFORMED THE PERSON THAT THERE WERE TWO RECALLS, BUT I ONLY WANTED THE TAKATA AIRBAG RECALL DONE BECAUSE I HAD ALREADY REPLACED THE BAD PARTS ON THE OTHER RECALL WITH FAR SUPERIOR AFTERMARKET PARTS AND THEREFORE DIDN'T NEED/WANT THE OTHER RECALL WHICH WAS FOR DEFECTIVE BALL JOINTS. MY WIFE DROPPED OFF THE VEHICLE FOR THE AIRBAG RECALL. THEY INFORMED US A LITTLE WHILE LATER THAT WE HAD TO GET BOTH RECALLS DONE OR THEY COULDN'T DO EITHER BECAUSE THEY WOULD GET FINED BY MAZDA. I TOLD THE SERVICE MANAGER THAT I ALREADY REPAIRED THE BALL JOINT ISSUE TO MY LIKING AND THAT THE BAD PARTS WERE NO LONGER ON THE VEHICLE. I WOULD SIGN OFF ON IT. HE SAID THEY COULDN'T DO EITHER. I ASKED HIM IF WAS THE REFUSING TO DO THE AIRBAG RECALL THAT HAS PROVEN TO BE DEADLY AND SEND MY WIFE BACK ON THE ROAD WITH A DEFECTIVE PART INSTEAD OF FIXING IT, HE SAID YES. I CONTACTED MAZDA CUSTOMER CARE AND SPOKE WITH A REPRESENTATIVE AND KIND OF GOT THE SAME RESPONSE. I TOLD HER THAT THE AIRBAG RECALL AND THE BALL JOINT RECALL ARE TWO DIFFERENT RECALLS NOT CONTINGENT ON EACH OTHER AND REBUKED HER THAT MY WIFE'S LIFE WAS WORTH LESS THAN A ALLEGED FINE THAT THE DEALER COULD GET. I ALSO TOLD HER THAT THEIR REFUSAL TO DO A RECALL ON A KNOWN DEADLY DEFECTIVE PART WHEN THE VEHICLE WAS THERE AT THE SCHEDULED APPOINTMENT TIME WITH PARTS IN HAND WAS ILLOGICAL AND PUT THEM IN A LIABILITY LEGALLY NOW THAT THEY HAVE REFUSED TO PERFORM THE MANDATED RECALL.

Mar 03, 2021

+ 19 more complaints for this component

SUSPENSION,AIR BAGS

11 complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS CALLED AND THE CONTACT LEFT VOICE MESSAGES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE MANUFACTURER ADVISED THE CONTACT TO MAKE AN APPOINTMENT WITH THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

May 12, 2017

2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER AIRBAG INFLATOR AND FRONT LOWER CONTROL ARM BALL JOINT RECALL NOTICES. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD

Mar 08, 2017

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Feb 13, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jan 23, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Jan 03, 2017

+ 6 more complaints for this component

STEERING

7 complaints

MANUFACTURER RECALL NUMBER 9716H I HAVE TO MAZDA DEALERSHIP FOR THIS RECALL ISSUE BECAUSE THE STERLING WHEEL IS TIGHT TO TURN THE WHEELS AND THE DEALERSHIP DECLINES TO FIX THIS PROBLEM ANSWERING THAT MAZDA HAD HOLD ON THE PARTS AND THERE IS NO SUPPLY. SO WANTED HELP REGARDING THIS MATTER.

Jan 30, 2018

TL* THE CONTACT OWNED A 2011 MAZDA CX-7. WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT AND FAILED TO MANEUVER WITHOUT WARNING. THE VEHICLE CRASHED INTO AN EMBANKMENT, HYDROPLANED, AND CRASHED INTO ANOTHER EMBANKMENT. THE DRIVER'S SIDE AIR BAGS DEPLOYED OVER THE TOP OF THE STEERING WHEEL AND UPWARDS TOWARD THE ROOF OF THE VEHICLE. THE CONTACT SUSTAINED A CRACKED CHEST PLATE, LEFT SHOULDER LIGAMENT DAMAGE, A HEAD CONCUSSION, AND NERVE AND SPINAL DAMAGE. MEDICAL ATTENTION WAS PROVIDED AT THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND DEEMED A TOTAL LOSS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO REPLACE THE VEHICLE, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

Jan 12, 2018

Crash: 1

Injuries: 1

RECALL PARTS STILL NOT AVAILABLE, NOT IN A TIMELY MANNER ??????? RECALL WAS POSTED AUG. 2016. 9716H & 16V-593

Jan 02, 2018

WAITING TOO LONG FOR REMEDY TO RECALL ON FRONT SUSPENSION BALL JOINT FITTING THAT MAY EFFECT STEERING.

Sep 25, 2017

MAZDA NEVER GOT BACK TO ME CONCERNING THE LOWER CONTROL ARM RECALL. IT'S BEEN OVER A YEAR AND CAN'T GET ANY ANSWER. CALLED MAZDA AT 702 784-1100 SEVERAL TIMES.DON'T REMEMBER WHEN INITIALLY CONTACTED.

Aug 28, 2017

+ 2 more complaints for this component

POWER TRAIN

5 complaints

THE TRANSMISSION JUST ALL OF A SUDDEN WOULD NOT REVERSE THE VEHICLE

Feb 10, 2019

ON 4/18/18 - WHILE DRIVING VEHICLE, ALL OF A SUDDEN AND WITH NO WARNING, PUSHING GAS PEDAL, IT REVED UP INTO GEAR, STAYED THERE AND THEN ALL OF A SUDDEN BANGED INTO NEXT GEAR AND PROCEEDED TO DO THE SAME THROUGH THE REMAINING GEARS. THEN THE AT LIGHT ILLUMINATED. I TURNED THE CAR AROUND AND DROVE BACK TO THE OFFICE (THIS WAS AT LUNCH TIME). WHEN I LEFT THE OFFICE FOR THE EVENING, THE CAR NOW WOULD NOT GO INTO REVERSE. I ENDED UP HAVING IT TOWED TO A TRANSMISSION SHOP. I WAS TOLD THAT IT NEEDED A NEW TRANSMISSION. NOW I WOULD PROBABLY BE INCLINED TO AGREE BUT THE CAR DOES NOT EVEN HAVE 65K MILES ON IT!!! EVERYONE I HAVE TALKED TO SAID THAT IS NOT NORMAL FOR A TRANSMISSION TO GO WITH THAT FEW MILES ON IT. SOMETHING IS VERY WRONG HERE.

Apr 21, 2018

CAR WAS STATIONARY AT THE TIME. I WAS ATTEMPTING TO BACK OUT OF A DRIVEWAY, AND THE CAR WOULD NOT ENGAGE INTO REVERSE. I WAS ABLE TO PUSH IT OUT AND DRIVE IT TO SMITHAVEN MAZDA. THIS CAR WAS ABLE TO RUN IN DRIVE BUT WOULD BOG DOWN WHEN THE TRANSMISSION WOULD TRY TO SHIFT. THE DEALERSHIP WAS CLOSED AT THE TIME AND THE NEXT DAY I SPOKE TO THE SERVICE MANGER AT MAZDA AND HE PERFORMED A DIOGNOSTIC ON THE CAR. HE CALLED LATER THAT DAY TO INFORM ME THAT THE TRANSMISSION WAS BLOWN AND THE COST TO REPLACE IT WOULD BE $4,300. THIS CAR HAS 72,000 MILES ON IT AND WAS PURCHASED NEW IN 2011. THE CAR HAS BEEN SERVICED AT THE DEALERSHIP AND EVERY RECOMENDED REPAIR AND SCHEDULED MAINTENAINCE WAS PERFORMED. I AM INTERESTED IN CONTACTING MAZDA OF AMERICA TO COMPLAIN ABOUT A FAILED TRANSMISSION ON A CAR THAT WAS WELL MAINTAINED AND WAS NOT DRIVEN ABUSIVELY.SO FAR I HAVE HAD REPAIR ESTIMATES FROM $3,000 TO $4,300 AT THE DEALERSHIP. I HAVE READ OF COMPLAINTS OF TRANSMISSION FALURES WITH OTHER MAZDA CX7 OWNERS. MAZDA SHOULD BE HELD RESPONSIBLE FOR THIS DEFECTIVE CAR PART , CONSIDERING A CAR THAT WAS VERY WELL MAINTAINED AT THE DEALER. MAZDA OFFERED NO APOLOGY OR EXPLANATION AS TO WHY THIS TRANSMISSION WOULD FAIL ON A CAR WITH THIS MILEAGE AND MAINTENANCE RECORD.

Apr 18, 2017

ON 12/14/2015, I WAS DRIVING ABOUT 60-65 MPH ON A MARYLAND HIGHWAY AT AROUND 10AM. I WAS IN THE NEXT LANE BESIDE THE FAST LANE. THE 2011 MAZDA CX7 STARTED TO DECELERATE. I LOOKED DOWN AT THE GAGES TO MAKE SURE I DIDN'T INADVERTENTLY GO INTO NEUTRAL. I WAS STILL IN DRIVE. I HIT THE BRAKE, NOT COMING TO A COMPLETE STOP, AND THEN STEPPED BACK ON THE GAS, PUSHING THE GAS PEDAL TO THE FLOOR AND THE CAR WOULD NOT ACCELERATE. IT WENT DOWN TO ABOUT 20 MPH. IN MY REARVIEW MIRROR I SAW A TRACTOR TRAILER COMING TOWARD ME AND THERE WAS NO WHERE I COULD MOVE, AND I COULD NOT SEE ON THE OTHER SIDE OF THE TRAILER TO GO INTO THE NEXT LANE WITHOUT HITTING ANOTHER VEHICLE. I WAS HIT IN THE REAR BY THE TRAILER. I HAD ON MY SEATBELT AND THE AIRBAG DID NOT DEPLOY. I CHECKED FOR CARS IN THE FAST LANE AND SLOWLY MOVED ONTO THE SHOULDER. THE DRIVER OF THE TRUCK FOLLOWED ME. I PURCHASED THE CAR USED LAST YEAR FROM MILE ONE IN BALTIMORE, MD. THE CAR FAX FOR THE VEHICLE WAS GREAT, WITH NO ISSUES. I GOT OIL CHANGES EVERY 6K MILES, MY LAST ONE BEING IN SEPTEMBER 2015, AT JIFFY LUBE. THIS WAS MY FIRST INSTANCE WITH ANY ACCELERATION AND DECELERATION ISSUES. IF THERE WAS AN ISSUE, I DID NOT GET ANY INDICATION LIGHT ON MY DASH BOARD THAT THERE WAS AN ISSUE.

Dec 15, 2015

Crash: 1

VEHICLE EXHIBITS SUDDEN ACCELERATION. APPROX 25% TO 35% OF THE TIME VEHICLE WILL LURCH FORWARD WHEN ACCELERATING FROM A STOP. VEHICLE BEHAVES AS IF THE ACCELERATOR IF PRESSED DOWN ALL THE WAY, EVEN THOUGH IT IS BARELY ENGAGED. SOMETIMES THE ACCELERATION IS SO STRONG THAT THE TIRES WILL BREAK LOOSE. SUDDEN ACCELERATION STARTS AT ABOUT 2MPH AND STOPS BY 10MPH. APPROX 5% TO 10% OF THE TIME WILL HAPPEN IN REVERSE AS WELL. ON APPROX. NOV 1, 2014 THIS SUDDEN ACCELERATION CAUSED AN CRASH WHILE THE VEHICLE WAS BEING PARKED. *TR

Jan 13, 2015

Crash: 1

STEERING,SUSPENSION

5 complaints

THERE WAS A RECALL ON MY VEHICLE IN OCT 2016 , I HAD ALREADY LOST CONTROL OF MY VEHICLE AND HAD AN ACCIDENT IN SEPT 2016 AND HAD TO PAY INSURANCE FEES STORAGE FEES AND LOST WAGES DUE TO ACCIDENT. MAZDA SENT ME A LETTER AS OF MARCH 2018 SAYING THAT THET NOW HAVE THE PARTS TO FIX IT AFTER 6 MONTHS..I WAS DRIVING DOWN THE STREET AND LOST CONTROL OF STEERING AND CRASHED INTO A PARKED CAR. I WOULD LIKE TO FIND OUT HOW I CAN BE COMPENSATED BECAUSE I LOST CONTROL OF THE VEHICLE BECAUSE OF DEFECT

Mar 29, 2018

Crash: 1

FRONT SUSPENSION BALL JOINT FITTING. WATER MAY ENTER THE FRONT SUSPENSION BALL JOINT FITTING. DRIVING ON ROADWAYS DURING THE WINTER MONTHS IN AREAS THAT USE ROADWAY SALTS CAN LEAD TO SALT AND WATER INTRUSION INTO THE BALL JOINT CAUSING CORROSION. AS A RESULT THE BALL JOINT LOOSENS AND A RATTLE MAY OCCUR. EXTENDED OPERATION IN THIS CONDITION WILL DETERIORATE THE BALL JOINT AND THE LOWER CONTROL ARM COULD SEPARATE. SIGNIFICANT LOSS OF STEERING CONTROL MAY INCREASE THE CHANCE OF A FATAL CRASH. AT THIS TIME WE ARE EXPERIENCING A SMALL RATTLE IN THE FRONT.

Oct 31, 2017

FRONT SUSPENSION BALL JOINT FITTING: UPON EITHER RECEIVING OR LEARNING OF THE SAFETY RECALL NOTICE LAST YEAR, MY WIFE AND I CONTACTED OUR LOCAL MAZDA DEALER, FERMAN MAZDA OF BRANDON 9809 E ADAMO DRIVE TAMPA, FL 33619, LAST YEAR. SHE WAS TOLD THAT PARTS WERE NOT CURRENTLY AVAILABLE FOR OUR VEHICLE AND THAT THEY STARTED REPAIRS IN THE NORTHEAST, BEFORE WINTER ARRIVED, AND WE WOULD BE CONTACTED SUMMER (2018). THE SUMMER HAS COME AND IS ON ITS WAY OUT AND WE STILL HAVE NOT BEEN CONTACTED. MY WIFE CALLED OUR MAZDA DEALERSHIP ON MONDAY 18 SEPTEMBER 2018, SHE WAS TOLD SHE NEEDED TO BRING IN THE NOTICE, ASSUMING FROM MAZDA, REGARDING THE RECALL NOTICE. MY QUESTION IS: DO ONE NEED THE ACTUAL NOTICE OR CAN ONE USE THE NHTSA RECALL NOTICE TO CARRY OUT THE RECALL.

Sep 21, 2017

WAITING ON REPAIR PARTS FROM AUG 2016 RECALL NOTIFICATION.. AUG 10,2016 MANUFACTURER RECALL NUMBER-9716H NHTSA RECALL NUMBER-16V-593 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE AS A RESULT OF THIS LOOSENESS, A RATTLE MAY OCCUR AT BALL JOINT OF LOWER CONTROL ARM. AFTER EXTENDED OPERATION IN SUCH CONDITION, THE BALL JOINT AND LOWER CONTROL ARM MAY SEPARATE, CAUSING A LOSS OF STEERING CONTROL AND INCREASING THE RISK OF A CRASH. IT HAS BEEN 8 MONTHS SINCE BEING NOTIFIED AND THEY STILL HAVE NOT RECEIVED THE REPLACEMENT PARTS TO REPAIR THIS ISSUE.

Apr 10, 2017

THE STEERING IS OUT OF CONTROL, COULD NOT PARK STRAIGHT AND SIGNAL LIGHT WHEN TURNING DOES COME OFF WHEN STEER THE CAR. HARD TO DRIVE THE CAR STRAIGHT VERY DANGEROUS WHEN HITTING THE ROAD SLOW DOWN BUMP. THE SHOCK ABSORB IS STOCK SINCE LESS THAN 30 MILES SHOULD BE REPLACED AS RECALLS. FRONT LIGHT BULB WENT OUT. THIS CAR CURRENT MILES IS ONLY 53,500. LOCAL MAZDA DEALER SAYS RECALL FOR STEERING COLUMN REPLACEMENT HAS NOT SEND BY MAZDA MANUFACTURER. WHO CAN GET THIS STEERING RESOLVE I AM VERY CONCERN AND DID NOT WANT TO GET ACCIDENT.

Mar 14, 2017

EXTERIOR LIGHTING,VISIBILITY/WIPER

3 complaints

During a rainy evening I could not see with the wipers on max speed and the headlights on low beam. I couldn't see the road unless a car was in front of me or I turn on my high beams. My son was in the car with me and several times I had to go at a crawling speed and still barely stayed on the road because of low visibilty. This has happened more than once and I feel unsafe driving now because I feel like I'm driving with no lights on at all these days without rain and rain makes it 10x worse.

Feb 13, 2024

Low beam headlights are so poor that they barely illuminate the roadway when driving at night. I've replaced them with Sylvania Silverstar Max bulbs as well as tried LED bulbs and neither help. Makes the car almost worthless to drive at night due to the limited visibility. It has slowly gotten worse since my purchase of the vehicle in 2016.

Feb 16, 2023

CAR WAS PURCHASED MAY 2011. I CANNOT REMEMBER WHEN IT ALL STARTED. ALL REPAIRS WERE MADE AT JIM ELLIS MAZDA, COBB PKWY, MARIETTA, GA FROM PURCHASE UNTIL SEPT. 2017 WHEN I BECAME FED UP. MY HEADLAMPS FOGGED UP AFTER A YEAR OR SO, THEY SAID IT WAS NORMAL. MY HEADLAMP BULBS HAD TO BE REPLACED EVERY 3 TO 6 MONTHS AND, NOW THEY ARE REPLACED EVERY 2-3 MONTHS. ALL BULBS WERE PURCHASED FROM MAZDA YET ALL BULBS DIED OUT WITHIN 3-6 MONTHS. IN THE PAST 6 MONTHS, HEADLAMP BULBS WERE REPLACED FOUR TIMES. 4 NIGHTS AGO, I WAS STOPPED BY THE POLICE DUE TO NO HEADLIGHTS. THE POLICE WATCHED WHILE I CHECKED DAY TIME RUNNING LIGHTS, HIGH BEAMS, LOW BEAMS AND, AT 9 P.M. LATE EVENING GEORGIA/EST, I HAD NO RUNNING LIGHTS. I TOOK THE CAR TO MAZDA ROSWELL THE NEXT MORNING. WHEN I DESCRIBED THE PROBLEM, STEPHANIE JOHNSON, SERVICE ADVISOR MANAGER IMMEDIATELY RECOGNIZED THE PROBLEM BY INQUIRING HOW OFTEN I HAD TO CHANGE MY BULBS IN THE CAR. NO SERVICE ADVISOR HAD PREVIOUSLY ASKED THAT QUESTION AT THE MARIETTA SERVICE DEPARTMENT & NOONE HAS EVER ADVISED TO USE ONLY MAZDA PARTS. UNFORTUNATELY, I RECEIVED A CALL FROM MAZDA 3 DAYS LATER ALLEGING THAT MY HEADLIGHT ASSEMBLY WAS FRIED BECAUSE I DID NOT USE MAZDA MANUFACTURED BULBS. MAZDA IS BILLING ME $130 FOR THE DIAGNOSTIC THOUGH THEY KNEW WHAT THE PROBLEM WAS WITHOUT LOOKING AT THE CAR, & IS CHARGING ME $313 TO REPLACE AND REPAIR THE HEADLIGHT ASSEMBLY WHEN MY HEADLIGHTS HAVE HAD A SHORTAGE FOR 6 OF THE 7 YEARS THAT I OWNED THE CAR. I STOPPED USING MAZDA SERVICE AFTER 6 YEARS BECAUSE NOT ONLY COULD THEY NOT FIND OR FIX THE CONSISTENT HEADLAMP PROBLEM BUT MAZDA SERVICE WOULD FIND A REPAIR THAT I HAD NOT COMPLAINED OF. IN FACT, I ONCE TOOK THE CAR IN & BROUGHT MY OWN HIGHER QUALITY HEADLAMPS & MAZDA RETURNED MY CAR W/O REPLACING THE BURNED OUT BULBS. THIS CAR WAS DEFECTIVE WHEN SOLD BUT NOT RISING TO THE LEVEL OF LEMON LAW COMPLAINTS.

Feb 26, 2018

ELECTRICAL SYSTEM,EXTERIOR LIGHTING

3 complaints

MY HEADLIGHTS KEEP GOING OUT. I HAVE TO PUT IN NEW HEAD LIGHT BULBS EVERY FEW MONTHS. I HAVE CHANGED THE HEAD LIGHT BULB ON BOTH SIDES FOR AN ENTIRE YEAR. CURRENTLY MY RIGHT HEAD LIGHT IS OUT AGAIN. I PURCHASED ANOTHER BULB AND HAVE TO PAY FOR A MECHANIC TO FIX MY HEAD LIGHT THIS WEEK.

Feb 17, 2019

FOR THE LAST 2 YEARS I HAVE BEEN TRYING TO GET OUR HEADLIGHTS TO WORK PROPERLY WITH NO SUCCESS. EVEN WHEN BOTH DIM HEADLIGHTS ARE WORKING THEY ARE SO DIMM WE CAN'T DRIVE WITH THEM AND IF ONE OF THEM GOES OUT WE MIGHT AS WELL NOT HAVE A HEADLIGHT. I HAVE A VW AND IF ONE OF IT'S LOW BEAM LIGHTS IS OUT IT IS 100 TIMES BRIGHTER THAN THE MAZDA WITH BOTH LOW BEAMS. THIS IS VERY DANGEROUS BECAUSE IF WE ARE OUT AT NIGHT WE HAVE TO USE THE HIGH BEAMS WHICH BLINDS ON COMING TRAFFIC. I HAVE TAKEN IT TO JIM ELLIS MAZDA TWICE AND THE FIRST TIME I DIDN'T EVEN GET HOME WITH OUT THE LIGHT FALLING OUT. TOOK IT BACK AND THEY ASSURED ME IF WAS FIXED BUT IT WASN'T AND NOW THE SERVICE REP NOR THE SERVICE MANAGER WILL EVEN RETURN MY CALL. I HAVE HAD IT TO 3 DIFFERENT LOCAL SHOPS AND THEY CAN'T FIX IT EITHER. ONE OF THEM FINALLY GOT THE LIGHT FROM FALLING OUT AND REPLACED THEM BOTH WITH THE BRIGHEST LIGHT WE COULD FIND AND THEY ARE STILL VERY VERY DIMM. I HAVE ALSO SPENT HUNDREDS OF DOLLARS ON THIS ISSUE SO IT IS NOT ONLY DANGEROUS BUT VERY DISAPPOINTING NOT TO MENTION VERY DANGEROUS. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Dec 04, 2016

PURCHASED VEHICLE ON 2/27/2011. 1) DEC 27 2011 REPLACED DRIVERS HEADLAMP. 2) 4/18/12 BATTERY ISSUE. CAR WOULD NEED JUMP STARTS RANDOMLY 3) 8/18/12 PASSENGER HEADLAMP REPLACED 4) 11/5/12 BATTERY REPLACED 5) 12/21/12 DRIVERS HEADLAMP REPLACED 6) 7/1/13 DRIVERS HEADLAMP REPLACED. WENT TO 2 DIFFERENT DEALERS TO REPLACE ITEMS. BOTH DEALERS ASSURED ME THERE IS NOTHING WRONG WITH ELECTRICAL AND IT WAS JUST ONE OF THOSE THINGS. UNFORTUNATELY 4 HEADLAMPS AND A BATTERY WITHIN 2 YEARS OF OWNING THE VEHICLE IS JUST RIGHT. *TR

Jul 02, 2013

SERVICE BRAKES

3 complaints

2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM CORROSION AND DAMAGES. *SMD *JS THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. *JS

Jan 25, 2018

ABS MALFUNCTION INDICATOR LIGHTS ARE CONSTANTLY ON. INSPECTION REVEALED THAT THE ELECTRICAL CABLE FOR THE FRONT PASSENGER SIDE ABS SENSOR WAS BROKEN. I AM CONCERNED ABOUT WHY AND HOW THIS COULD HAPPEN TO A SYSTEM DESIGNED FOR PERSONAL SAFETY AND HOPE FOR IMPROVEMENT OF DESIGN TO PREVENT DAMAGE OR BREAKAGE TO THIS CABLE. I AM ALSO CONCERNED THAT THIS ISSUE WAS NOT TREATED WITH THE ATTENTION IT SHOULD HAVE AS IT IS A SAFETY ISSUE. I WAS TOLD THAT IT COULD BE SPLICED TOGETHER AT A COST OF $60.00. REALLY? IS THIS SAFE TO DO? THIS SEEMS TO BE A DESIGN FLAW AND BELIEVE IT SHOULD BE COVERED BY THE MANUFACTURER.

Jul 23, 2015

FROM THE TIME I PURCHASED MY MAZDA CX7 IN AUGUST 2011 I FELT THE BRAKES DID NOT APPLY PROPERLY. THERE WAS AN INCIDENT IN 2011 WHEN I APPLIED THE BRAKES AND THE CX7 DID NOT STOP I HAD TO BRING THE CX7 TO A STOP BY TURNING OFF THE ENGINE. WHEN TO DEALER AND TOLD NO PROBLEM FOUND. I WAS SICK AND DID NOT DRIVE CX7 REGULARLY AGAIN UNTIL APRIL 2013. CX 7 STILL HAD BRAKE PROBLEMS AND THIS TIME TOLD MASTER CYLINDER WAS BAD AND IT WAS REPLACED. AFTER LEAVING DEALER THE CHECK ENGINE LIGHT CAME ON AND WAS TOLD CX7 WAS RUNNING ON A LEAN MIXTURE AND THIS WAS CORRECTED. CHECK ENGINE LIGHT CAME ON AGAIN AND NOW TOLD BRAKE BOOSTER WAS BAD. BRAKE BOOSTER ORDERED AND TO BE INSTALLED IN A DAY OR TWO. AS ALSO EXPERIENCING A PROBLEM WITH AIR CONDITIONING. WHEN UNIT FIRST TURNED ON THERE IS A VERY LOUD BANGING NOISE. SYSTEM ONLY COOLS WHEN TRAVELING OVER 50-MPH. SYSTEM DOES NOT COOL WHEN IN TRAFFIC. A/C DOES NOTHING WHEN TEMPERATURE OVER NINETY DEGREES. I BELIEVE A/C IS AFFECTING PERFORMANCE OF TURBO ON MY CX7. MAZDA FIELD ENGINEER SAID THAT THE MORNING BANGING NOISE I AM GETTING IS TYPICAL OF ALL SIMILAR VEHICLES. THIS VEHICLE IS SERVICED EVERY 3,000 MILES AT WHICH TIME NEW SYNTHETIC MOTOR OIL AND FILTER ARE INSTALLED. THE PRIVATE MECHANIC THAT I USE ADVISES ME THAT HE BELIEVES A/C TO BE FAULTY AND TURBO NOT TO BE PERFORMING CORRECTLY. MY MECHANIC SAID BRAKE MASTER CYLINDER WAS DEFECTIVE FROM THE BEGINNING. *TR

May 15, 2013

WHEELS

2 complaints

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA MESA (6343 E TEST DR, MESA, AZ 85206, (480) 401-5212) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WERE TWO LOOSE LUG NUTS ON THE FRONT DRIVER'S SIDE TIRE AND BOTH REAR TIRES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *TT CONSUMER BOUGHT NEW TIRES.*JB *TR

Dec 17, 2018

II HAVE RECEIVED PRELIMINARY NOTICE ON OCTOBER 2016 OF A RECALL ON MY MAZDA CX-7 FRONT LOWER CONTROL ARMS. I HAVE NOT RECEIVED ANY FURTHER NOTICE. I BELIEVE IT IS NOT SAFE TO CONTINUE DRIVING THIS VEHICLE WITHOUT REMEDY OF THIS ISSUE. MAZDA IS NOT COMPLIANT WITH GETTING THIS ISSUE FIXED. PLEASE FIE MY COMPLIANT WITH THE RPOPER AUTHORITY SO THIS ISSUE CAN BE RESOLVED!

May 31, 2017

STRUCTURE

2 complaints

AUTOMATIC DOOR LOCK SYSTEM LOCKED ALL DOORS AND WOULD NOT RELEASE. THERE IS NO MECHANICAL OVER RIDE AND THE DRIVE WAS TRAPPED IN THE CAR. AFTER ATTEMPTING RELEASE MULTIPLE TIMES THE LOCK RELEASED AND THE DRIVER COULD EXIT BY CLIMBING OVER THE CENTER CONSOLE AND EXITING THE PASSENGER DOOR. WHEN OUTSIDE THE CAR AND ATTEMPTING TO UNLOCK IT THE DOOR HANDLE FELL OFF. IF THIS HAD BEEN AN EMERGENCY OR A CAR FIRE THE DRIVER WOULD HAVE DIED. THIS ISN'T THE FIRST TIME THIS HAPPENED TO A MAZDA CX7 BECAUSE THERE IS A UTUBE PROCEDURE TO FIX THE PROBLEM. MAZDA NEEDS TO RECALL THESE VEHICLES AND FIX THE PROBLEM WITH A MECHANICAL OVER RIDE PROCEDURE. I DON'T KNOW IF THE CX5 AND CX9 HAVE THE SAME PROBLEM BUT MY GUESS IS YES. THE VEHICLE WAS STOPPED IN STORE PARKING LOT. THE VEHICLE HAD NOT BEEN IN AB ACCIDENT.

Oct 11, 2018

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V593000 (STRUCTURE:BODY) WAS RECEIVED IN AUGUST. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR

Dec 21, 2016

STEERING,AIR BAGS

2 complaints

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOMENTUM MAZDA (49811 WILKINSON BLVD, GASTONIA, NC) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR SOUTHERN STATES DUE TO NORTHERN STATES HAVING PRIORITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 7/16/18*JB *TR

Sep 08, 2017

"TAKATA RECALL" ISSUED MAY 25, 2016 AND WE WERE JUST NOTIFIED AUGUST 12, 2016. REMEDY NOT YET AVAILABLE AND MAZDA SUGGEST THE VEHICLE SHOULD NOT BE DRIVEN. WE HAVE NOT HAD AN ACCIDENT YET, BUT IF WE DO, HOW CAN WE NOT DRIVE A CAR THAT WE OWN?WE HAVE TO WORK TO PAY BILLS. HOW MANY MONTHS, AND/OR DEATHS, UNTIL A REMEDY IS AVAILABLE?

Aug 12, 2016

ENGINE

2 complaints

MY CAR WILL LUNGE FORWARD WHEN IDLE AND WITH MY FOOT ON THE BRAKE. IT'S VERY DANGEROUS AND HAS NEARLY CAUSED AN ACCIDENT ON SEVERAL OCCASIONS. THIS HAS BEEN OCCURRING SINCE I BOUGHT THE CAR USED IN 2013.

Apr 28, 2017

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH WITH THE AIR CONDITIONER ACTIVATED, THE VEHICLE WAS MAKING A BANGING AND RATTLING SOUND. THE CONTACT STATED THE SOUND WAS ALSO HEARD WHEN THE TURBO WAS ACTIVATED. THE FAILURE WOULD OCCUR WITH OR WITHOUT THE AIR CONDITIONER ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14.

Aug 14, 2012

VISIBILITY

2 complaints

MY WIFE WAS DRIVING TO WORK YESTERDAY MORNING WHEN SHE HEARD A LOUD NOISE THAT SOUNDED LIKE A GUNSHOT. SHE IMMEDIATELY NOTICED GLASS FLYING OFF OF THE TOP OF THE CAR. APPARENTLY THE SUNROOF EXPLODED. THERE WERE NO OTHER CARS AROUND MY WIFE AT THE TIME SO IT DID NOT GET HIT BY A ROCK OR ANY OTHER DEBRIS FROM THE ROAD. THE GOOD THING IS THAT WHILE MY WIFE WAS SHAKEN UP OVER THE INCIDENT, SHE DID NOT WRECK THE CAR AND THE INNER SHADE WAS SHUT SO THERE WAS NO GLASS IN THE INTERIOR OF THE CAR. I TOOK PHOTOS OF THE SUNROOF AND THE REMAINING GLASS IS PUSHED UP AS IF SOMEONE KICKED IT FROM THE INSIDE OF THE VEHICLE.I CAN EMAIL THE PHOTOS IF THEY ARE NEEDED. I SEARCHED THE INTERNET FOR ANY COMPLAINTS OF SUNROOFS EXPLODING ON MAZDA VEHICLES AND TO MY SURPRISE THERE WERE A NUMBER OF PEOPLE WHO EXPERIENCED THE SAME PROBLEM. I THINK THAT THIS IS A REAL SAFETY ISSUE. I HAVE CONTACTED MAZDA ABOUT THE INCIDENT AND AM WAITING FOR A RESPONSE BUT WHEN I SPOKE WITH THE SERVICE MANAGER AT THE DEALERSHIP WHERE I PURCHASED THE CAR, SHE STATED THAT SHE HAD NEVER HEARD OF ANYTHING LIKE MY WIFE EXPERIENCED. ALL OF THE OTHER COMPLAINTS THAT I FOUND ON THE INTERNET STATED THAT THEY CONTACTED MAZDA AND THAT NOTHING WAS EVER DONE TO RECTIFY THE SITUATION. *TR

Feb 25, 2014

TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT AT ENGINE STARTUP, A CRACKING NOISE EMITTED FROM THE WINDSHIELD. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 2600. WHEN THE CAR HAS BEEN SITTING OR NOW ON THESE COLD DAY THE WINDSHIELDS MAKES A CRACKING SOUND AS THE CAR WARMS UP. THIS HAPPENS ALMOST DAILY. AM AFRAID IT MAY SHATTER. UPDATED 1/20/2012 *BF

Dec 19, 2011

UNKNOWN OR OTHER,ENGINE,LANE DEPARTURE

1 complaint

Transmission went out at 150,232 Also car has a lot blond spots

Aug 24, 2022

AIR BAGS,UNKNOWN OR OTHER

1 complaint

TOOK MY CAR TO GET A ALIGNMENT DUE TO THE SHAKING OF THE WHEEL WHEN COMING TO A STOP, WHEN TAKING MY CAR TO BE LOOK AT, I WAS ADVISED THAT THE CONTROL ARM OF MY CAR WAS BAD, IN WHICH I WASN'T AWARE OF. ON MAY 1ST I HAD THE CONTROL ARM REPLACED. NOW I RECEIVED LETTERS AN CALLS ABOUT THE AIRBAG RECALL. ON JUNE 15TH TOOK MY CAR TO JAKE SWEENEY MAZDA AFTER RECEIVING A CALL ABOUT THE RECALL. WHILE IN THE WAITING ROOM WAITING FOR THE AIRBAG TO BE REPAIRED, THE SERVICE PERSON [XXX] CAME BACK OUT AND TOLD ME THAT I HAD ANOTHER RECALL FOR THE LOWER CONTROL ARM OF THE CAR, IN WHICH I JUST HAD REPAIRED ON MAY 1ST, UNAWARE OF THE RECALL, WHICH I FOUND OUT ON JUNE 15TH. AFTER EXPLAINING TO THEM WHAT HAD HAPPENED, HE TOLD ME THAT HE NEEDED TO STILL FIX WHAT HAD ALREADY BEEN DONE, WITH THE UPDATED PARTS. ON JUNE 16TH, I SUBMITTED MY REIMBURSEMENT REQUEST ON JUNE 18TH I RECEIVED AN E-MAIL BACK STATING THAT ALL REPAIRS DONE BY THIRD PARTY WOULD BE MY RESPONSIBILITY. I TRIED CALLING AND SPEAKING WITH AN SUPERVISOR, WHO STILL ADVISED ME THAT IT WAS MY RESPONSIBILITY. SO I EXPLAINED TO THEM THAT IT IS MY RESPONSIBILITY TO KNOW WHEN THEIR PARTS ARE RECALLED WITHOUT RECEIVING LETTERS ARE CALLS ABOUT IT. I PAID $855.80 TO GET THE LOWER CONTROL ARMS REPAIRED. I PROVIDED THEM WITH THE COPY OF MY BANK ACCOUNT, ALONG WITH THE RECEIPT COPY OF THE THIRD PARTY VENDOR WHO FIXED THE REPAIRS. I WOULD LIKE TO BE REIMBURSED FOR MY $855.80. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Jun 25, 2020

EXTERIOR LIGHTING,STRUCTURE,UNKNOWN OR OTHER

1 complaint

EVERY SINCE I FIRST PURCHASED MY CAR, MY DOOR HANDLES ARE VERY LOOSE, I'VE HAD TO GET THE DRIVER ONE FIXED AND IT'S LOOSE AGAIN. IT CAUSES ME TO NOT BE ABLE TO USE THAT DOOR. ALL MY WINDOWS WILL NOT GO UP ONCE I PUT THEM DOWN AND THEY ARE ALSO MAKING NOISES. MY HEADLIGHTS ARE DIMMER FROM WHEN I FIRST PURCHASED THE CAR, AND I HAVE TO KEEP REPLACING THEM BECAUSE THEY KEEP GOING OUT. *TR

Jun 24, 2020

STEERING,WHEELS

1 complaint

DRIVE SIDE FRONT TIRE CAME OFF WHILE DRIVING ABOUT 20 MPH. BALL JOINT SEPARATED. CAR SLIDE HIT CUB AND TIRE ON PASSENGER SIDE WAS HIT AND BLEW OUT. THERE IS RECALL ON BALL JOINT. I DID NOT GET NOTICE.

Sep 13, 2019

Crash: 1

UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

1 complaint

ON-GOING ISSUES WITH GAS PUMP SHUTTING OFF AT PUMP. TOOK CAR TO GET IT CHECK. BACK AND FORTH WITH DEALER TO FINE ISSUE FOR OVER SEVERAL MONTHS PERIOD. ENGINE WARNING LIGHT CAME ON TWICE. CUSTOMER REQUEST DEALER TO CHECK FUEL SYSTEMS. GAS LEAK DISCOVERED, ALONG WITH CLOGGED FUEL VAPOR LINES. SPIDER WEBS NEAR FUEL LINES. CUSTOMER SUSPECT FUEL SYSTEM DEFECT. DEALER SUGGEST FUEL SYSTEM REPLACEMENT. SINCE OUT OF WARRANTY, CUSTOMER REACH OUT TO MANUFACTURER.

Mar 21, 2019

STEERING,SUSPENSION,AIR BAGS

1 complaint

TAKATA RECALL NHTSA #17V-429; ALSO RECALL NHTSA #16V-593 (MANUFACTURER RECALL #9716H) FRONT SUSPENSION/STEERING RECALL. ATTEMPTED TO OBTAIN REPLACEMENTS AT MAZDA IN TEXAS, WAS ALWAYS TOLD "PARTS UNAVAILABLE". RECENTLY ATTEMPTED TO OBTAIN REPLACEMENTS IN OREGON, WAS ALSO TOLD "PARTS ON ORDER/UNAVAILABLE." HAVE NOT HAD ANY ACCIDENTS RELATED TO THESE RECALLS, JUST DIFFICULTY OBTAINING REPLACEMENT PARTS FROM SEVERAL MAZDA SERVICE CENTERS.

Nov 17, 2017

SUSPENSION,AIR BAGS,SERVICE BRAKES

1 complaint

RECALL REPAIRS NOT AVAILABLE .

Nov 10, 2017

UNKNOWN OR OTHER

1 complaint

2011 MAZDA CX-7. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP WITH REPAIRS AND RENTAL VEHICLE SERVICE. *LD THE CONSUMER STATED THE ONLY VEHICLE THE DEALERSHIP OFFERED WAS A TRUCK. THE CONSUMER IS HANDICAPPED AND IT WAS DIFFICULT TO ENTER AND EXIT THE VEHICLE. UPDATED 07/13/2017*JS

Jul 13, 2017

VEHICLE SPEED CONTROL,ENGINE

1 complaint

CAR ACCELERATES WHEN IDLING IN DRIVE OR REVERSE EVEN WITH FOOT ON BRAKE. CAUSES MANY NEAR ACCIDENTS WHEN PARKING OR IDLING. SEEMS TO BE CONNECTED WITH AC COMPRESSOR. THIS IS VERY DANGEROUS AND SHOULD BE RECALLED AND FIXED.

Jun 22, 2017

VEHICLE SPEED CONTROL

1 complaint

THE CAR HAS A ACCELERATION PROBLEN WHEN YOU ARE ON A DRIVE ON A STOP POSITION OR ON A RED LIGHT.

Oct 22, 2016

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER

1 complaint

THE HEAD LIGHTS AND TAIL LIGHTS HAVE BEEN REPLACED OVER THREE TIMES IN LEAST THAN TWO YEARS. THE CONDENSATION ON THE COVERS MAKES IT DIFFICULT SEEING WHERE ONE IS DRIVING. THIS I BELIEVE IS A SAFETY ISSUE. THIS CONDENSATION HAS ALSO CAUSED MY RADIO TO LOSE ITS SOUND. THE BATTERY WILL NOT START IF IT RAINS OR ITS COLD.

Feb 23, 2016

SEATS

1 complaint

LEFT/DRIVER SIDE FRONT SEAT (MANUAL) HEIGHT ADJUSTMENT IS INOPERABLE. THE SEAT IS STUCK IN HIGHEST POSITION. A DRIVER CAN NO LONGER ADJUST SEAT TO A PROPER DRIVING HEIGHT. THIS OCCURRED IN DECEMBER 2015 VEHICLE WILL BE SERVICED BY A MAZDA DEALERSHIP IN NEXT FEW DAY'S- DEALERSHIP SERVICE ADVISER STATES THEY NEED TO EXAMINE SEAT TO ORDER THE PART'S. I HAD INQUIRED ABOUT PURCHASING A NEW FRONT SEAT.

Feb 17, 2016

VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM

1 complaint

I WAS DRIVING AT A NORMAL RATE OF SPEED ON A FAIRLY BUSY STREET WHEN THE CAR JUST SUDDENLY DECELERATED, CAUSING THE CAR BEHIND ME TO SWERVE TO NARROWLY AVOID ME. THANKFULLY HE ALSO AVOIDED HITTING ANYONE ELSE. MY CAR CONTINUED TO MOVE FORWARD, BUT WITH NO ABILITY TO ACCELERATE. I MANAGED TO GET CLEAR OF TRAFFIC AND WAS ABLE TO GET THE CAR TO A REPAIR PLACE NEARBY. I WAS TOLD THAT THE ENTIRE THROTTLE BODY WAS BAD, AND THAT IT WOULD HAVE TO BE REPLACED. THE CAR IS A 2011, LESS THAN 60K MILES ON IT WITH REGULAR OIL CHANGES AND HAS NEVER HAD ANY ISSUES UNTIL THIS. THE COMPLETE AND IMMEDIATE DECELERATION SEEMS QUITE DANGEROUS IN MY OPINION. AND HAVING DONE SOME READING ONLINE, THIS SEEMS TO BE A FAIRLY COMMON PROBLEM THAT MAZDA IS AWARE OF YET HAS DONE NOTHING TO RECTIFY.

Aug 17, 2015

EXTERIOR LIGHTING,AIR BAGS

1 complaint

1. WARNING ILLUMINATOR LIGHT ON INDICATING DRIVER/PASSENGER AIRBAGS MAY REQUIRE REPAIR AND/OR IMMEDIATE ATTENTION. 2. REAR TAIL LIGHT: BULB HAS BECOME SO HOT THE BULB IS LITERALLY BURNING THROUGH THE RED CASING OF THE BREAK LIGHT - CONDENSATION OR WIRING IS CAUSING THE BULB TO OVERHEAT.

Jul 14, 2015

POWER TRAIN,TIRES,ENGINE

1 complaint

PURCHASED (NEW) - JULY 4TH, 2011. ONE MONTH IN, THE FRONT DRIVER TIRE BLOWS OUT ON THE 55 FREEWAY IN COSTA MESA. THE CAR IS DRIVEN TO THE DEALER THE NEXT DAY - TO HAVE A TIRE PLACED ON. THE PRICE WAS SURELY "SURPRISE SURPRISE" - $250.00. WE PUSH TO KNOW WHY THE TIRE WAS SO EXPENSIVE, IT'S BECAUSE THE SIZE IS NEW FOR THIS SIZE VEHICLE AND THERE'S ONE MAKER OF THE TIRE. BRIDGESTONE. WE PAY FOR IT BEGRUDGINGLY, AND GO ABOUT OUR WAY. FEBRUARY 6TH, 2015, 3 YEARS, 6 MONTHS OF OWNING THE VEHICLE. THE VEHICLE HISTORY IS GOOD, MAINTENANCE IS EXCELLENT (MY WIFE IS A THERAPIST FOR CHILDREN WITH AUTISM SO THAT'S WHY VEHICLE CHOICE WAS EXTREMELY IMPORTANT - TRAVELING CLIENT TO CLIENT IN ADMINISTERING THERAPY SESSIONS) AND WITHOUT WARNING, SHE CANNOT REVERSE. CAR CAN DRIVE FORWARD, YET IS LOSING POWER WHEN THE AUTOMATIC ATTEMPTS TO SHIFT FROM 1ST TO 2ND GEAR, SO IT JUMPS FROM FIRST TO 3RD. WE TAKE THE VEHICLE TO BROWNING MAZDA IN CERRITOS AND WE ARE ADVISED THAT THE TRANSMISSION NEEDS TO BE REPLACED ($3,200.00). 3 YEARS 6 MONTHS 64,262 MILES, EXCELLENT MAINTENANCE HISTORY, & THIS VEHICLE NEEDS A NEW TRANSMISSION? THIS FELT LIKE A TERRIBLE JOKE. THE POWER TRAIN WARRANTY? 3Y/60K. EXPIRED JUST OVER 4,000 MILES AGO. WE CONTACT MAZDA (CORPORATE) & ARE ADVISED LATER IN THE DAY THAT THEY WOULD PAY HALF OF THE TICKETED AMOUNT. THAT'S STILL EGREGIOUS AS THERE WOULDN'T BE A VEHICLE SOLD IF MOST BUYERS KNEW THAT AT SUCH RIDICULOUSLY LOW MILEAGE, THE TRANSMISSION WOULD FAIL THEM. WE RETRIEVE THE VEHICLE AND HAVE IT LOOKED AT FOR TWO MORE OPINIONS AND APPARENTLY THERE ARE NO CODES INDICATING THE TRANSMISSION IS BAD, YET IT'S OBVIOUSLY THE TRANSMISSION ACCORDING TO THE MECHANIC AS INDICATED SIMPLY BY THE TEST DRIVE. *TR

Feb 12, 2015

LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT THE DOORS AUTOMATIC LOCK SYSTEM FAILED AND THEY DO NOT LOCK AUTOMATICALLY. THE DOOR CAN ONLY BE LOCKED MANUALLY. THE DEALER REPROGRAMMED THE DOOR LOCK SYSTEM; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 28,500.

Apr 01, 2014

POWER TRAIN,ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES

1 complaint

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED WHEN HE TURNED THE VEHICLE ON AND SHIFT INTO DRIVE GEAR ALL FIVE DOORS FAIL TO LOCK UNLESS HE MANUALLY LOCKED THEM. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR LOCAL MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,200. UPDATED 1/16/14*CN THE CONSUMER STATED WHEN THE VEHICLE WAS IN DRIVE, THE DOORS WOULD NOT LOCK AUTOMATICALLY.

Dec 26, 2013

VISIBILITY/WIPER

1 complaint

TL* THE CONTACT OWNS A 2011 MAZDA CX7. THE CONTACT STATED THAT THE WINDSHIELD BECAME CRACKED WITHOUT WARRANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 18,000.

Sep 30, 2013

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,SERVICE BRAKES

1 complaint

FROM THE DAY I PURCHASED MY CX7 THE BRAKES WERE NOT WORKING PROPERLY AND THE AIR CONDITIONER MADE LOUD BANGING NOISES AND DOES NOT GET COLD. WHEN I WAS AT MY WITS END AND TOOK CX7 TO DEALER AT 9,600 MILES MAZDA SAID I HAD A BAD MASTER CYLINDER AND REPLACED IT. WHEN THE MASTER CYLINDER WAS REPLACED MY CHECK ENGINE LIGHT CAME ON. MAZDA ORDERED ANOTHER MASTER CYLINDER AND A BRAKE BOOSTER. WHEN THESE WERE REPLACED MY CHECK ENGINE LIGHT CAME ON AGAIN. MAZDA SAID MY ENGINE WAS RUNNING ON A LEAN MIXTURE AND CORRECTED THIS. THE CHECK ENGINE LIGHT IS OFF CX7 RUNS VERY ROUGHLY. ONLY USE PREMIUM GASOLINE AND SYNTHETIC MOTOR OIL. MAZDA FIELD REPRESENTATIVE ADVISED ME AND DEALER THAT LOUD NOISE FROM AIR CONDITIONER IS NORMAL AND TYPICAL OF ALL SIMILAR MAZDA VEHICLES. I HAVE THIS DOCUMENTATION REGARDING A/C IN WRITING FROM MAZDA. AIR CONDITIONER BARLEY GETS CAR COOL, IS INEFFECTIVE WHEN TEMPERATURE IS NINETY DEGREES. MY BRAKES ARE SLIGHTLY BETTER, BUT STILL LOW AND SOFT. CX7 RUNS EXTREMELY ROUGH AND IS GETTING VERY POOR GAS MILEAGE. *TR

Jun 05, 2013

ELECTRICAL SYSTEM

1 complaint

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT ADEQUATELY ILLUMINATED DURING DAYLIGHT. THE ADJUSTMENT FOR THE LIGHTING WOULD NOT MAKE THEM BRIGHTER AND HE WAS UNABLE TO DISTINGUISH THE GAUGES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THEY COULD NOT ADJUST THE LIGHTING ANY FURTHER AND LATER ADVISED THAT THE LIGHTS WERE ILLUMINATED ACCORDING TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND A COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 2,400 AND THE FAILURE MILEAGE WAS 792.

May 03, 2011

2011 MAZDA CX-7 Problems & Complaints

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