How many problems does the 2002 MAZDA Protege have?

The 2002 MAZDA Protege currently has 100 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2002 MAZDA Protege?

The most common problems reported for the 2002 MAZDA Protege are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2002 MAZDA Protege problem data come from?

All problem and complaint data for the 2002 MAZDA Protege comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2002 MAZDA Protege Problems

SEAT BELTS

15 complaints

DRIVERS SIDE SEAT BELT LATCH BROKE IN THE LATCHED POSITION. NECESSITATED TAKING THE LATCH APART TO RELEASE THE BELT.

Sep 18, 2015

I WAS DRIVING AT ABOUT 35 MPH AND HIT A BUMP ON THE ROAD THAT CAUSED THE DRIVER SEAT BELT BUCKLE TO COME LOOSE AND IT GOT IN MY WAY OF THE STEERING WHEEL. I WAS LUCKY TO BE DRIVING ON THE LEFT LANE ON ONE WAY STREET, I WAS ABLE PULL OVER, AND TO MY SURPRISE THE BUCKLE WOULDN'T LATCH TO THE FEMALE CONNECTOR. IT SEEMS LIKE THE FEMALE CONNECTOR PIECES INSIDE IT HAD BROKEN. PLEASE CHECK, THIS IS A HUGE CONCERN FOR ANYONE. IF THIS WOULD HAVE HAPPENED ON AN INTERSTATE FREEWAY I CAN'T IMAGINE TAKING MY EYES OF THE ROAD FOR EVEN 1 SEC. PLEASE INVESTIGATE! *TR

Dec 09, 2014

AT FIRST THE SEAT BELT LOCKED AND I COULD NOT GET OUT OF IT. AFTER ABOUT 15 MINUTES I WAS ABLE TO GET IT RELEASED. THANK GOD I WAS IN THE GARAGE AT HOME. THEN APPROX 6 WEEKS LATER I WAS LATCHING THE BELT TO THE BUCKLE AND THE DARN THING FELL APART. THE RIGHT REAR DOOR HANDLE BROKE LAST YEAR BUT SINCE NO ONE SITS BACK THERE I NEVER WORRIED ABOUT IT. NOW WITH THE SEAT BELT ISSUE I WAS SEARCHING FOR THE PART AND SOMEONE SUGGESTED I CHECK THE RECALL LIST FOR THIS CAR, BECAUSE THEY ARE NOT SUPPOSED TO DO THAT. I FOUND NUMEROUS COMPLAINTS ON LINE AND THEN THIS SITE. *TR

Jun 22, 2013

THE DRIVER-SIDE SEATBELT LATCH FELL APART. THE SEATBELT IS NO LONGER OPERABLE. *TR

Dec 06, 2012

SEATBELT WILL NOT LOCK IN ON DRIVER'S SIDE AND TODAY THE HANDLE BROKE ON THE INSIDE DRIVER'S SIDE TO GET OUT OF THE CAR! *TR

Sep 30, 2011

+ 10 more complaints for this component

POWER TRAIN

14 complaints

2002 MAZDA PROTEGE5 WAS BEING DRIVEN AT SPEED NO GREATER THAN 40 MPH AND THE AUTOMATIC TRANSMISSION WOULD NOT SHIFT PAST 3RD GEAR. HAD CAR TOWED TO LOCAL DEALERSHIP WHERE I WAS INFORMED THE TRANSMISSION FAILED AND WOULD HAVE TO BE REPLACED. THE CAR ONLY HAS 72,200 MILES ON IT. IN NOVEMBER 2006 THE ENGINE COIL FOR CYLINDERS 2 AND 3 HAD AN INTERNAL FAILURE WHICH FLOODED THE SPARK PLUGS AND MADE THE CAR INOPERABLE AT THAT TIME AS WELL. I AM CURRENTLY WAITING TO SEE IF EXTENDED WARRANTY WILL COVER WHAT I AM SURE WILL BE A REBUILT TRANSMISSION WHICH IF THE SAME KIND AS ALREADY IN THE VEHICLE WILL MOST LIKELY FAIL AGAIN. *TR

Feb 20, 2008

TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE. WHILE PERFORMING AN EMISSIONS INSPECTION, THE DEALER NOTICED A LEAK CAUSED BY A FAULTY TRANSMISSION SEAL AND STATED THAT IT WAS A DEFECT. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 77,000.

Sep 06, 2007

MY 2002 MAZDA PROTEGE HAS 61,000. THE TRANSMISSION HAS COMPLETELY GONE OUT ON IT. WHEN I CALLED THE DEALER TO INQUIRE IF THIS WAS 'NORMAL' BECAUSE I HAD ONLY ONCE BEFORE HAD TO REPLACE A TRANSMISSION AT 120,000 SHE SAID, "OH YEAH WE GET THEM ALL THE TIME. THEN WANTED TO CHARGE ME $4,500 TO FIX IT." I WENT INTO THE MAZDA DEALER TO TRY AND REPLACE THE SAID CAR AND I TOLD HIM ABOUT MY SITUATION AND HE ALSO SAID, "YEAH, 61,000 MILES, JUST AFTER THE WARRANTY EXPIRES, THEY TIMED THAT RIGHT." I CAN NOT BELIEVE THE TRANSMISSION HAS GONE OUT SO SOON. *NM

Jan 22, 2007

I PURCHASED A USED 2002 MAZDA PROTEGE 5 ABOUT 3 MONTHS AGO. THE 5TH GEAR STARTED POPPING OUT OF GEAR ABOUT A MONTH LATER, THEN ACTS LIKE IT IS IN NEUTRAL WHEN YOU PUT IT IN 5TH GEAR. I WAS TOLD I NEED A NEW TRANSMISSION FOR ABOUT $2500. THIS SHOULD NOT BE HAPPENING ON THIS NEW OF A CAR. I HAVE READ MANY OTHER REVIEWS AND COMPLAINTS, IT SEEMS LIKE IT IS A PRETTY COMMON OCCURRENCE, WHY ISN'T A RECALL BEING MADE?

Aug 10, 2006

AUTOMATIC TRANSMISSION:THERE ARE TWO SERIOUS PROBLEMS WITH THE TRANSMISSION WHICH ARE POTENTIALLY VERY DANGEROUS. 1)WHEN SHIFTED INTO DRIVE THE TRANSMISSION FREQUENTLY FAILS TO ENGAGE. DEPRESSING THE ACCELERATOR FROM A STOP RESULTS IN A RACING ENGINE AND ALMOST NO FORWARD MOVEMENT. THIS IS EXTREMELY DANGEROUS WHEN PULLING ONTO A HIGH-SPEED INTERSTATE HIGHWAY WITH OTHER CARS BEHIND AND AROUND YOU. DEALER MECHANICS OFFER EXPLANATIONS SUCH AS NOT REALLY A PROBLEM, DRIVE IT LIKE IT IS. THIS DEALER HAD THE CAR FOR OVER A WEEK. ANOTHER DEALER (SUGGESTED BY MAZDA AFTER CONTACTING THEM) SAYS WE NEED TO REPLACE THE TRANSMISSION AT OUR EXPENSE. THIS PROBLEM IS WORSENING. 2)OVERDRIVE WARNING LIGHT ON DASH BLINKS ON WITH NO APPARENT REASON. WHILE THIS SITUATION EXISTS, THE TRANSMISSION SEEMS LOCKED IN HIGH GEAR. ACCELERATING FROM A STOP IS ONCE AGAIN A DIFFICULT AND DANGEROUS EXPERIENCE. *JB

Jun 04, 2006

+ 9 more complaints for this component

TIRES

6 complaints

TIRE: FIREHAWK GT BL 205/50R16 87V 50K MILE TIRE. TREAD SEPARATION WITH ONLY 13,582 MILES ON THE TIRE. THE VEHICLE WAS PARKED WHEN THE TIRE WAS OBSERVED TO BE FLAT. ATTEMPTS TO INFLATE FAILED. REMOVED TIRE AND NOTICED TWO PLACES ON THE INWARD SIDE WHERE TREAD WAS SEPARATING - ONE SPOT WAS JUST OVER AN INCH AND THE OTHER WAS JUST UNDER AN INCH. FULL SET (4) ORIGINALLY PURCHASED AT FIRESTONE COMPLETE AUTO CARE STORE, WHICH IS WHERE THE FAILED TIRE WAS TAKEN THE FOLLOWING MORNING. TIRE HAS SINCE BEEN DISCONTINUED AND WAS REPLACED BY A FALKEN ZIEX 912 BL 205/50R16 87V 40K MILE TIRE. HAD OTHER TIRES INSPECTED FOR SAME ISSUES THE NEXT DAY - SERVICE REPRESENTATIVE STATES THE OTHER THREE TIRES DO NOT SHOW ANY SIGNS OF THE PROBLEM. BASED ON TREAD DEPTH, WARRANTY COVERED CLOSE TO 90% OF REPLACEMENT TIRE. IN THE TWO WEEKS SINCE, THE REPLACEMENT TIRE APPEARS TO BE FINE - NO OBSERVABLE MIS-MATCH ISSUES. *TR

Apr 28, 2012

TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE WITH GOODYEAR AMERICAN EAGLE -H TIRES 205/55/16. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, SHE NOTICED A RUBBING, THUMPING SOUND. SHE STOPPED THE VEHICLE AND NOTICED BLISTERS ON THE SIDE OF THE REAR DRIVER SIDE TIRE. SHE INSTALLED THE SPARE AND WHEN SHE REACHED HER DESTINATION, SHE NOTICED 5 TO 6 ADDITIONAL BLISTERS ON THE TIRE. SHE NOTIFIED THE TIRE STORE WHERE SHE PURCHASED THE TIRES FROM AND RECEIVED NO ASSISTANCE. THE CONTACT PREVIOUSLY SPOKE WITH THE TIRE STORE ABOUT INSTALLING AN H SPEED RATED TIRE INSTEAD OF A V SPEED RATED TIRE AND WAS TOLD THAT THE V RATED TIRE WOULD BE FINE. THEY ALSO REFUSED TO REPLACE THE TIRES. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 131,000.

Oct 20, 2009

I STILL HAVE PLENTY OF TREAD LEFT ON MY TIRES, BUT I ALREADY REPLACED 2 AND FOUND OUT TODAY I HAVE TO REPLACE THE OTHER 2. ONE FRONT TIRE HAD A BULGE IN IT AND I REPLACED BOTH FRONT TIRES. MY BACK TIRE HAVE A HUMP IN THEM. WHICH IS GOING TO CAUSE THEM TO WEAR FASTER . *TR

Jul 16, 2008

TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE 5. THE VEHICLE HAS KUMHO (P195/55R15) TIRES. WHILE AT THE DEALER FOR REGULARLY SCHEDULED MAINTENANCE, THE CONTACT WAS INFORMED THAT SHE NEEDED A NEW TIRE. THE DEALER NOTICED A SPLIT AND WEAR ON THE INSIDE TREAD OF THE TIRE. SHE DOES NOT KNOW IF THE OTHER TIRES HAVE THE SAME FAILURE AS WELL. THE PURCHASE DATE WAS UNKNOWN. THE TIRE FAILURE MILEAGE WAS 19,022. THE VEHICLE CURRENT AND FAILURE MILEAGES WERE 47,290.

Sep 21, 2007

THE TIRE WAS SIX WEEKS OLD AND BLEW UP FOR NO REASON WHILE DRIVING 60 MPH ON A HIGHWAY. DUNLOP AND TIRES PLUS REFUSED TO HONOR A WARRANTY BECAUSE WE COULD NOT RETURN THE ENTIRE TIRE TO THEM. THE TIRE WAS BLOWN INTO 2 INCH PIECES AND ALL OVER THE HIGHWAY. PERHAPS THEY ARE SUGGESTING THAT WE SHOULD HAVE RISKED OUR LIVES RUNNING AROUND THE HIGHWAY PICKING UP THE PIECES. I AM OF THE OPINION THAT OUR LIVES WERE PUT INTO ENOUGH DANGER DUE THE DEFECTIVE TIRE DUNLOP MADE. *TR

Jul 24, 2007

+ 1 more complaint for this component

AIR BAGS

6 complaints

(1) BLINKING AIRBAG INDICATOR LIGHT OF MAZDA PROTEGE 5 - 2002 (2) DIAGNOSTIC TEST PERFORMED ($116.) TOLD OF FAULTY PASSENGER SEAT SIDE AIRBAG (3) DEALERSHIP DISCONNECTED SEAT, TOLD ENTIRE SEAT MUST BE REPLACED AT THE COST OF AN EST.$800 *TR

Jan 06, 2008

THE CONSUMER REAR ENDED ANOTHER MOTORIST WHILE DRIVING AT 45 MPH. THE FRONTAL AIR BAGS FAILED TO DEPLOY UPON IMPACT. THE DRIVER SUSTAINED INJURIES WHEN HE HIT THE STEERING WHEEL. THE PASSENGER SUSTAINED INJURIES WHEN SHE/HE HIT THE DASHBOARD. BOTH VEHICLES INVOLVED IN THE ACCIDENT WERE TOTALED. *JB *NM

May 11, 2004

Crash: 1

Injuries: 2

AIRBAGS DID NOT DEPLOY DURING A FRONT END COLLISION AT 35 MILES PER HOUR. THE FRONT END WAS TOTALLED AND ALTHOUGH THE INJURIES WERE MINOR, THERE IS A FALSE SENSE OF SECURITY.*AK

Feb 11, 2004

Crash: 1

Injuries: 2

WHILE DRIVING AT 35 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, NEITHER AIR BAG DEPLOYED. DEALER AND MANUFACTURER HAD BEEN NOTIFIED. *AK

Aug 26, 2003

Crash: 1

DRIVER LOST CONTROL OF VEHICLE AT 60 MPH. VEHICLE RAN OFF THE ROAD AND HIT A LOW CONCRETE STRUCTURE. NEITHER AIRBAG DEPLOYED, CONSUMER SUFFERED A BROKEN NOSE. DAMAGE TO VEHICLE WAS $ 5000.00*AK

Mar 29, 2002

Crash: 1

Injuries: 1

+ 1 more complaint for this component

ELECTRICAL SYSTEM

5 complaints

RECENTLY PURCHASED A 2002 MAZDA PROTEGE5. WITHOUT WARNING, IT WOULDN'T START. THE LOW BEAM HEADLIGHT BURNED OUT. THE HEAT, STEREO, HEADLIGHTS & POWER WINDOWS ALL WORKED. THE CAR HAD NO POWER AND DIDN'T EVEN TURN OVER. ABOUT 15 MINS LATER, IT STARTED FINE AND NEVER HAD A PROBLEM AGAIN UNTIL A FEW DAYS AGO (APPROX A MONTH IN BETWEEN INCIDENTS). SAME THING ALL OVER AGAIN, BUT THIS TIME THE CAR REFUSES TO START. WHAT CAN I DO? WHAT INFO SHOULD I BE AWARE OF? I DISCOVERED ONLINE THAT THIS IS AN EXTREMELY COMMON PROBLEM. *TR

Dec 03, 2013

2002 PROTEGE HEATER FAN SWITCH MALFUNCTIONED AND MELTED PLUG AND SWITCH ALMOST CAUSED A FIRE BUT IT WAS SMOKING WHEN IT FRIED AND CAUSED THE 4TH SPEED OF THE FAN NOT TO WORK I HAD TO SPLICE A NEW PLUG IN TO FIX THE ISSUE AND TO KEEP IT FROM CATCHING FIRE I HAVE PICTURES IF NEEDED. *LN

Dec 23, 2010

IF MY MAZDA PROTEGE 5 IS NOT DRIVEN FOR 2-3 DAYS, THE BATTERY IS DEAD THE NEXT TIME I TRY TO START IT. IT HAS BEEN TO MAZDA DEALERSHIPS ON AT LEAST 6 OCCASSIONS. I HAVE HAD THE CAR JUMPED ON 3 OTHER OCCASSIONS. THEY HAVE REPLACED THE BATTERY 3 TIMES, REPLACED VARIOUES FUSES, AND FINALLY DECIDED THAT THE FACTORY STEREO SYSTEM WAS DRAINING THE BATTERY WHILE THE CAR WAS NOT RUNNING. THE MOST RECENT OCCURRENCE WAS 7/25, ALTHOUGH THIS HAS HAPPENED AT LEAST 9 OTHER TIMES SINCE LAST JUNE.

Jul 26, 2005

MY CAR STALLED WHILE I WAS DRIVING (ACTUALLY IN MOTION). I SLOWLY CAME TO A STOP AND TRIED TO RESTART CAR BUT WAS UNSUCCESSFUL. I SAT ON THE SIDE OF A VERY NARROW ROAD FOR SEVERAL HOURS WAITING FOR A TOW TRUCK TO TOW ME TO THE DEALERSHIP. THE DEALERSHIP INFORMED ME THAT MY BATTERY WAS COMPLETELY DEAD AND THAT I NEEDED A NEW ONE. MY CAR BARELY HAD 20K MILES ON IT AT THAT POINT. I INFORMED THE DEALERSHIP THAT I COULDN'T UNDERSTAND HOW THE BATTERY COULD JUST DIE WHILE THE CAR WAS IN MOTION BUT THEY INSISTED THAT WAS THE PROBLEM. APPROXIMATELY A YEAR AND A HALF LATER THE SAME EXACT PROBLEM OCCURRED. I HAD IT JUMP STARTED TO TEST THE BATTERY. WE DISCONNECTED THE PLUS CABLE FROM THE BATTERY WHILE THE CAR WAS ON AND IT REMAINED ON BUT AS SOON AS I TURNED MY LIGHTS ON IT DIED. WE WERE NOT ABLE TO JUMP START THE CAR AGAIN AFTER THAT. THE NEXT DAY MY FIANCE WENT OUT TO TAKE A LOOK AT THE CAR AND IT STARTED RIGHT UP. HE BROUGHT IT TO A MECHANIC AND THEY RAN SEVERAL TESTS OVER THE ENGINE BUT FOUND NO PROBLEMS.

Jul 07, 2005

METAL FACE PLATE OF IGNITION SWITCH HEATS UP WHILE KEY IS IN THE IGNITION ALSO NOTICE ACCUMULATION OF A STATIC CHARGE WHEN REMOVING IGNITION KEY. PROBLEM HAS PERSISTED SINCE PURCHASE OF VEHICLE. *JB

May 13, 2003

ENGINE AND ENGINE COOLING

5 complaints

I HAVE A 2002 MAZDA PROTEGE. WERE THE UPPER PASSENGER SIDE MOTOR MOUNT ATTACHES TO THE CAR BODY, THE CAR BODY METAL IS SEVERELY RUSTED AND STARTING TO SEPARATE ON THE INSIDE OF THE ENGINE COMPARTMENT. I DID TAKE THE CAR TO A MAZDA BODY SHOP AND THEY QUOTED ME IN THE AREA OF $1,000.00 TO FIX THE ISSUE. I DO NOT FEEL IT IS MY RESPONSIBILITY TO PAY FOR THE FIX AS THIS IS AN AREA HIGH IN THE ENGINE COMPARTMENT NOT SUBJECT TO THE ELEMENTS. BASICALLY MAZDA HAS SOME PROBLEM WITH THE METAL, THE ANTI CORROSION TREATMENT OR THE FINISH TREATMENT TO THE METAL. THIS IS IN A PROTECTED AREA AND IF PROPERLY MADE SHOULD NEVER RUST. NEEDLESS TO SAY, A GOOD SOLID MOTOR MOUNT IS A CRITICAL ITEM. I FIRST NOTICED THIS PROBLEM ABOUT JUNE 1ST 2010. *TR

Feb 26, 2011

DT*: THE CONTACT STATED WHILE TRAVELING 60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE LOST POWER. AFTER A FEW SECONDS, THE ENGINE REGAINED POWER BUT THE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHERE THE EGR VALVE AND CATALYTIC CONVERTER WERE REPLACED, BUT THE PROBLEM PERSISTED.

Sep 25, 2006

CONSUMER STATES ENGINE MAKES A RATTLING NOISE WHEN STARTED. NOISE IS ALSO HEARD WHEN ACCELERATING AFTER VEHICLE HAS COME TO A COMPLETE STOP. VEHICLE HAS BEEN CHECKED BY DEALER WHO ADVISED A "VALVE" IN THE ENGINE IS CAUSING NOISE AND THAT MAZDA ENGINEERS ARE INVESTIGATING TO FIND A SOLUTION. CONSUMER IS VERY CONCERNED THAT ISSUE COULD COMPROMISE HER SAFETY WHEN DRIVING VEHICLE. TS

Nov 15, 2002

ENGINE RATTLE WHEN COLD AT ABOUT 2500RPMS. MAZDA HAS NOT REPAIRED OR INDICATED THAT PROBLEM EXISTS. *AK

Jun 17, 2002

MECHANICAL ENGINE RATTLES AT 2800 RPMS WHEN COLD. DEALER CONFIRMS PROBLEM, BUT CANNOT FIX. MAZDA CONFIRMS PROBLEM BUT CLAIMS TO NOT HAVE A SOLUTION. PROBLEM IS EVIDENT ON A LEAST 50% OF PROTEGE SEDANS AND WAGONS PRODUCED FOR 2002.*AK

Mar 13, 2002

VEHICLE SPEED CONTROL

4 complaints

TL* THE CONTACT OWNS A 2002 MAZDA PROTG. THE CONTACT WAS ENTERING A PARKING SPACE WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT ENGAGED THE BRAKE BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A POLE. SHE STATED THAT THE POLE STRUCK A BUILDING AND CAUSED MINOR DAMAGE TO THE BUILDING. THERE WERE NO INJURIES. A CLAIM WAS FILED WITH HER INSURANCE COMPANY. THE FRONT BUMPER OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 58,624 AND THE APPROXIMATE CURRENT MILEAGE WAS 64,000. UPDATED 2/22/11 *CN UPDATED 07/01/11

Dec 14, 2010

Crash: 1

ON 10/31/09, WHILE MOVING THE '02 MAZDA PROTEGE ES FROM 2ND BAY TO 1ST BAY IN MY SHOP, AT THE 1ST BAY EVEN BRAKE PEDAL BEING APPLIED, THAT CAR RUSHED FORWARD TO THE SHOP WALL ; MY SHOP WALL AND CAR CRASHED. MY ADDRESS IS [XXX](CELL) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mar 31, 2010

Crash: 1

WHILE DRIVING 25 MPH GAS PEDAL WAS PRESSED AND VEHICLE HESITATED AND THEN LURCHED FORWARD. DEALER HAD THE VEHICLE THREE TIMES, BUT COULD NOT RESOLVE THE PROBLEM. *AK

Aug 12, 2004

WHILE MAKING A RIGHT HAND TURN AND DEPRESSING THE BRAKES VEHICLE ACCELERATED AND RAN INTO FRONT PORCH. *AK

Oct 15, 2003

Crash: 1

FUEL SYSTEM, GASOLINE

4 complaints

TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE 5. THE CONTACT SMELLED A STRONG ODOR OF GASOLINE COMING FROM HER VEHICLE. SHE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND WAS INFORMED THAT THE RETAINING BRACKET IN THE FUEL TANK WAS CORRODED. THE CORROSION PUNCTURED HOLES IN THE SENDING UNIT AND CAUSED FUEL LEAKAGE. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. SHE FILED A COMPLAINT WITH THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 62,502 UPDATED 08/04/09. *LJ UPDATED 08/06/09.*JB

Jul 02, 2009

2002 MAZDA PROTEGE I BOUGHT NEW. NOW ABOUT 64,000 MILES. NEVER BEEN WRECKED. IN 09/07 I STARTED TO SMELL GAS. MY MECHANIC SAID IT WAS A DEFECTIVE GAS TANK. SINCE THE DEFECT WAS MOST LIKELY A PROBLEM W/ THE MANUFACTURING OF THE VEHICLE, IT WAS SUGGESTED I GET IN TOUCH WITH THE DEALER & MAZDA TO LET THEM KNOW & DISCUSS POSSIBLE SOLUTIONS. I SPOKE WITH A REP AT THE DEALERSHIP TWICE & HE WAS EXTREMELY DISRESPECTFUL. HE DID NOT OFFER TO HELP IN ANY MANNER & SHOWED NO CONCERN FOR MY SAFETY OR THE SAFETY OF THE CAR. HE REFUSED TO EVEN LOOK AT IT. HE REPEATEDLY TOLD ME IT WAS TOO OLD. I REQUESTED THAT A MAZDA REP LOOK AT THE VEHICLE TO WHICH HE SAID HE WOULD CALL THEM. HE CALLED ME BACK SAYING THAT HE SPOKE WITH MAZDA & THEY TOO SAID THEY WOULD DO NOTHING. I SPOKE WITH MAZDA TWICE ON THE PHONE. AGAIN THEY OFFERED NO HELP NOR ANY CONCERN FOR MY SAFETY OR THE SAFETY OF THE VEHICLE. SHE STATED THAT THERE WERE NO RECALLS, NO LEMON LAW, AND THAT THE VEHICLE WAS SIMPLY TOO OLD TO DO ANYTHING. AGAIN, I REQUESTED THAT A REP PLEASE LOOK AT THE VEHICLE & AGAIN THEY REFUSED SAYTHING THERE WAS NOTHING THEY COULD DO. I AM CURRENTLY SCHEDULED TO GET THE GAS TANK, FUEL PUMP, ETC. REPLACED LATER THIS WEEK AS THE VEHICLE IS UNSAFE TO DRIVE. I HAVE DONE REGULAR MAINTENANCE SINCE I BOUGHT THE VEHICLE (I.E. TUNE UPS, OIL CHANGES, BRAKES, TIRES, ETC.). THROUGH NO FAULT OF MY OWN, I AM NOW RESPONSIBLE FOR REPLACING THE GAS TANK. I AM EXTREMELY UPSET WITH MAZDA & THEIR LACK OF CONCERN, THEIR AWFUL CUSTOMER SERVICE, AND THEIR GENERAL DISREGARD FOR MY SAFETY & THE SAFETY OF THE VEHICLE. IT IS MY BELIEF THAT THE PROBLEM WITH THE GAS TANK IS A MANUFACTURER'S DEFECT & THAT THEY SHOULD HAVE TAKEN SOME RESPONSIBILITY AND/OR OWN UP TO IT AND AT LEAST HAVE A QUALIFIED MAZDA PROFESSIONAL LOOK AT THE CAR TO PROVIDE AN EXPLANATION. I WILL NEVER PURCHASE A MAZDA AGAIN. I WANT TO MAKE OTHERS AWARE OF HOW MAZDA TREATED ME & THAT THERE COULD BE A REAL SAFETY CONCERN WITH THE MANUFACTURING OF THEIR VEHICLES. *TR

Oct 31, 2007

FUEL IS LEAKING FROM THE TOP OF THE FUEL TANK/SENDER UNIT INTO THE BACK SEAT OF MY MAZDA PROTEGE5. GIVEN AN IGNITION SOURCE, THIS IS A FIRE HAZARD. THIS FAILURE RESULTED IN A RECALL IN THE MAZDA6, 2003 MODEL YEAR. MAZDA REFUSES TO FIX UNDER WARRANTY IN MY VEHICLE. COST TO REPAIR IS OVER $900. I AM LOOKING FOR A USED REPLACEMENT TANK. I FEEL MAZDA SHOULD REPLACE THE TANK UNDER WARRANTY BECAUSE IT IS A SAFETY HAZARD AND A KNOWN PROBLEM. *JB

Aug 29, 2007

GAS STREAMING FROM LEAKING GAS TANK FROM 2002 MAZDA PROTEGE5. SECOND INCIDENT, FIRST OCCURRED ONE DAY AFTER INITIAL DELIVERY ON NOV 2, 2001.

Mar 25, 2003

VISIBILITY

4 complaints

DRIVING CAR IN POURING TROPICAL RAINSTORM AT ABOUT 40MPH IN HEAVY SOUTHBOUND THREE LANE TRAFFIC. WINDSHIELD WIPERS WERE RUNNING ON LOW. TURNED WIPERS TO HIGH, THEY RAN FOR ABOUT ONE MINUTE, THEN STOPPED IN THE MIDDLE OF THE WINDSHIELD. HAD TO IMMEDIATELY PULL INTO CENTER LANE U-TURN TURNAROUND AND SIT THERE WITH FLASHERS ON UNTIL RAIN SUBSIDED (THIS IN ITSELF IS DANGEROUS). WIPERS WOULD NOT RUN AT ALL AFTER THAT. THERE WERE 1 ADULT AND 3 CHILDREN IN THE CAR. RETURNED HOME. CHECKED FUSE AND IT WAS OK. VISUAL INSPECTION OF THE WINDSHIELD MOTOR REVEALED THAT THE GROUND WIRE HAD BROKEN OFF AT THE LOOP WHERE IT HELD IN PLACE BY THE WIPER MOTOR MOUNTING BOLT (WITH WASHERS). I SUSPECT THAT THE SHARP EDGES OF THE STEEL WASHERS HAD CUT THE BRASS GROUND WIRE LOOP OVER TIME. I ALSO SUSPECT THAT THIS LOOP HAS BEEN BROKEN FOR SEVERAL YEARS, AND THAT WHEN THE WIPERS ARE TURNED ON HIGH, THAT THE MOTOR VIBRATES IN THE RUBBER MOUNT BUSHING, AND THE BRASS GROUND LOOP SHANK JITTERS OFF OF THE LOOP (WHERE IT IS NORMALLY JUST LYING UPON DUE TO GRAVITY), THUS CAUSING THE MOTOR'S GOUND CIRCUIT TO OPEN, AND THE WIPERS TO FAIL. THE CAR HAS ABOUT 69,000 MILES ON IT. THE IS A 5 CENT PART THAT HAS PUT OUT FAMILY IN HARMS WAY TWICE NOW. IF THIS IS NOT JUST AN ISOLATED INCIDENT ON MY VEHICLE, I PREDICT THAT THERE WILL BE DEATHS AND INJURIES CAUSED WHEN DRIVERS CANNOT SEE WHERE THEY ARE DRIVING. *TR

Jul 17, 2008

DRIVING ON FL TURNPIKE AT NIGHT IN HEAVY RAIN, BUMPER TO BUMPER TRAFFIC, WIPERS WERE ON HIGH, SWITCHED THEM TO LOW (NOT INTERMITTENT) AND THE WIPERS STOPPED IN THE MIDDLE OF THE WINDSHIELD. TRYING TO MAKE IT TO THE RIGHT HAND LANE WITH MY HEAD OUT THE WINDOW SO I CAN SEE, AND THEY JUST CAME BACK ON AUTOMATICALLY. MADE IT HOME, KEEPING THEM ON LOW. THAT WAS 7/17/07. YESTERDAY (8/1/07) IN MEDIUM RAIN IN DAYLIGHT, WENT TO LOCAL STORE. AS A TEST, I PUT WIPERS ON LOW A MINUTE OR SO, THEN HIGH, THEN BACK TO LOW, THEN THEY STOPPED MID WINDOW AGAIN (ALL THIS IN ABOUT 4 MINUTES). TURNING THEM OFF/ON WOULD NOT MAKE THEM COME ON AGAIN. I PUT THEM BACK ON LOW HOPING THEY WOULD COME BACK ON. TRAFFIC LIGHT CHANGED AND I HAD TO DRIVE ACROSS FOUR LANES TO STORE WITH NO WIPERS. WIPERS CAME BACK ON AUTOMATICALLY WHEN I PULLED UP TO THE STORE (MAYBE 3 MINUTES AFTER THE WIPERS POWERED OFF). THE CAR HAS ABOUT 60,050 MILES, ORIGINAL OWNER, NO ACCIDENTS OR OTHER MISHAPS. IT APPEARS THAT I CAN REPRODUCE THIS BEHAVIOR. *JB

Aug 02, 2007

I BOUGHT A NEW 2002 PROTG LX IN JUNE 2002 AND HAD NO PROBLEMS FOR 6 MONTHS. EARLY JANUARY 2003, BLOWER MOTOR WOULD NOT WORK ON SPEEDS 1, 2, AND 3. TOOK THE CAR TO DEALER AND THEIR REPORT WAS THAT BLOWER MOTOR AND RESISTOR WERE DEFECTIVE. IT HAPPENED AGAIN LESS THAN A WEEK LATER AND DEALER STATED AGAIN THAT THE PROBLEM WAS A DEFECTIVE BLOWER MOTOR AND RESISTOR. THE PROBLEM HAPPENED SEVERAL TIMES OVER THE NEXT THREE MONTHS ALL WITH THE DEALER STATING THAT THE BLOWER MOTOR AND RESISTOR WERE DEFECTIVE. THE PROBLEM DID NOT OCCUR AGAIN UNTIL OCTOBER 2003. SOMETIMES NONE OF THE SPEEDS WOULD WORK, AND SOMETIMES JUST THE 4TH SPEED. SOMETIMES THE PROBLEM WOULD HAPPEN WHILE DRIVING OR OVER NIGHT, AND SOMETIMES THE PROBLEM WOULD GO AWAY. THE BLOWER MOTOR AND RESISTORS HAVE BEEN REPLACED 5 TIMES BY DEALER AND TO NO AVAIL. THIS CAR IS CLEARLY A LEMON AND A HAZARD TO DRIVE WHEN NOT BEING ABLE TO SEE THROUGH THE FRONT WINDSHIELD BECAUSE OF NO HEAT TO DEFROST OR DEFOGGER THE WINDSHIELD WHILE DRIVING. *LA

Oct 05, 2003

CONSUMER STATES THAT FRONT WINDSHIELD IS TOO THIN, OR DEFECTIVE BECAUSE A SMALL PEBBLE HIT THE WINDSHIELD AND CAUSED MAJOR DAMAGE.*JBSOMETHING SMALL HIT THE VEHICLES WINDSHIELD WHEN CONSUMER WAS TRAVELING 55 MPH. IT RESULTED IN A STAR SHAPED MARK, THEN TURNING INTO AN 8 INCH CRACK OPVERNIGHT. CONSUMER BELIEVES THIS TO BE A SUB-STANDARD OR DEFECTIVE WINDSHIELD. *JG

May 01, 2002

SERVICE BRAKES, HYDRAULIC

4 complaints

SNOW WOULD BUILD UP INSIDE THE WHEELS. THIS WOULD CAUSE THE BRAKE ROTOR TO FREEZE, RESULTING IN EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Jan 31, 2005

WHILE DRIVING AT ANY SPEED THE VEHICLE HESITATED WHEN THE BRAKE PEDAL WAS PRESSED. THE DEALER EXAMINED THE VEHICLE TWICE AND REPLACED THE FRONT PADS AND FOUND THE REAR CALIPERS WERE WARPED. DUE TO THE WARPED CALIPERS, THE REAR PADS CAN NOT BE REPLACED WITH OUT NEW CALIPERS. *JB

Apr 02, 2004

REAR DISC BRAKES WITH EBFD PREMATURE WEAR OF ONE PAD ON ONE SIDE OF DISC BRAKE TO 0% WHILE OPPOSITE SIDE AT 30% AND OPPOSITE BRAKE AT 50% *JB

Oct 04, 2003

WHILE DRIVING AT NORMAL SPEED, CONSUMER STATES' APPLIED BRAKES AT A STOP SIGN WHEN THE BRAKE PEDAL WENT TO THE FLOOR, RESULTING IN A REAR END COLLISION. THE INSURANCE COMPANY STATED BRAKE LINE WAS SPLIT DUE TO A DEFECT IN LINE. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION. MR

Nov 04, 2002

STEERING

3 complaints

2002 MAZDA POWER STEERING PUMP FAILURES. PUMP HAS BEEN REPLACED TWICE, NOW ON ITS 3RD UNIT.. CAR, A 2002 MAZDA PROTEGE5 HAS APPROX. 102,000 MILES ON IT. FIRST FAILURE WAS A COMPLETE FAILURE WITH LOSS OF STEERING WITH NO WARNING NOTICED. 2ND PUMP LEAK WAS DETERMINED BY MECHANIC CAUSING ERRATIC STEERING PROBLEMS. FIRST PUMP (ON CAR WHEN NEW) FAILED AT 87,000 MILES, 2ND OCCRRED SOME 10,000 MILES LATER. THE THIRD PUMP HAS ONLY 3K MILES AND NO WAY OF TELLING HOW LONG IT WILL LAST. MAZDA DENIES ALL RESPONSIBILITY. PUMPS HAS BEEN REPLACED 2X AND ON ITS THIRD PUMP ON THIS CAR. OLD PART NOT LIKELY AVAILABLE. MAZDA TOLD OWNER THEY HAVE HAD NO PROBLEMS (EVER?) WITH POWER STEERING PUMPS, A LIE. CHECK INTERNET FOR POWER STEERING PUMP FAILURES. CURRENTLY RECALLING 500,000 POWER STEERING PUMPS ON OTHER YEARS. BELIEVE THEY HAVE NOT ADMITTED THEIR COMPLETE PROBLEMS ON THESE UNITS TO THIS DATE. *TR

Jan 11, 2011

ON 2/7/2007 HAD A 15 MILE HIGHWAY RIDE, THEN PROCEEDED THREE CITY BLOCKS TO PARK AFTER EXITING THE HIGHWAY. PLACE THE STICK SHIFT IN REVERSE TO PARALLEL PARK HOWEVER NO POWER STEERING AVAILABLE. INEVITABLY HAD TO STRUGGLE WITH STEERING WHEEL TO FORCE THE CAR INTO A PARKED POSITION. UPON RETURNING TO THE CAR WITHIN ABOUT 10 MINS THE PROBLEM SEEMED TO SELF CORRECT. HOWEVER, THE RETURN 15 MILE HIGHWAY TRIP PROVED THAT THE PROBLEM WAS NOT RESOLVED WHEN A RIGHT TURN WAS MADE INTO A BUSINESS COMPLEX -- THE POWER STEERING FAILED. ACCORDING TO THE MECHANIC, A SEAL NEEDED TO BE REPLACED ON A PUMP. THAT SAME DAY AS THE INCIDENT, THE CAR WAS TAKEN TO THE MECHANIC WHO COULD NOT REPAIR IT THE SAME DAY BECAUSE THE PART WAS ON BACKORDER AT THE DEALERSHIP UNTIL 2/19/2007. THE MECHANIC STATED THAT WHEN A PART IS ON BACKORDER, IT TYPICALLY INDICATES THAT THERE IS A SYSTEMIC PROBLEM WITH THE PART. THIS IN ADDITION TO THE MECHANIC STATING THAT THIS IS NOT A TYPICAL PROBLEM THAT SHOULD BE FOUND ON A VEHICLE, ALONG WITH THE FACT THAT THE MILES ON MY VEHICLE ARE PRINCIPALLY FROM HIGHWAY TRAVEL (INDICATING LESS WEAR AND THE CAR) ARE THE KEY FACTORS THAT MADE ME CONSIDER RECOMMENDING THIS AS A POTENTIAL ISSUE. ADDITIONALLY, ALTHOUGH THERE IS HEAVY RUSH-HOUR TRAFFIC IN THE WASHINGTON DC AREA, I AM NOT OFTEN AFFECTED BY THIS WHICH ALSO REDUCED THE WEAR-AND-TEAR ON THE CAR. *JB

Mar 02, 2007

MY 80 YEAR OLD MOTHER WAS DRIVING THE CAR EASTBOUND ON SW 104 STREET WHEN AT THE INTERSECTION OF 127 AVE. THE STEERING WHEEL STOPPED RESPONDING AND FELT UNATTACHED TO THE WHEELS. I WAS INFORMED TODAY, BY THE MAZDA SERVICE REPRESENTATIVE, THAT IT WAS IN FACT THE GEERING BOX THAT HAD FAILED. THERE WERE NO FATALITIES BUT THERE COULD EASILY HAVE BEEN IF IT WAS NOT FOR THE GOOD SAMARITAN THAT USED HIS/HER OWN VEHICLE TO FORCIBLY BRING THE CAR TO A STOP. YESTERDAY MY MOTHER WAS DRIVING THE CAR BUT IF IT HAD BEEN ANOTHER DRIVER, A YOUNGER, FASTER DRIVER, THIS INCIDENT COULD HAVE BEEN CATASTROPHIC.*AK

Apr 20, 2004

EQUIPMENT

3 complaints

TL*THE CONTACT OWNS A 2002 MAZDA PROTEGE. WHILE DRIVING 25 MPH, THE RADIO STOPPED WORKING AND THEN SMOKE CAME OUT OF THE RADIO. THE CONTACT REMOVED THE FUSE TO DISENGAGE THE RADIO AFTER SMELLING THE WIRES BURNING. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CONTACT IS CONCERNED ABOUT THE RISK SINCE SERIOUS DAMAGE MAY HAVE OCCURRED. THE FAILURE MILEAGE WAS 110,275.

Jan 08, 2010

Fire: 1

AIR CONDITIONING HAS BEEN GETTING LESS AND LESS COOL. TOOK VEHICLE TO DEALER AND THEY INDICATED THE EVAPORATOR WAS LEAKING AND PART WOULD COST 561.12 OUT OF WARRANTY. 2 MONTHS PRIOR THE CONDENSER WENT OUT AND REPLACED UNDER WARRANTY. *NM

Sep 08, 2005

CONSUMER STATES THAT HE WAS WONDERING WHY HE WAS GETTING SUCH POOR GAS MILEAGE. HE THEN TOOK HIS VEHICLE TO HIS PRIVATE MECHANIC SINCE HE LIVES ABOUT 65-70 FROM THE NEAREST MAZDA DEALER. HE THINKS THAT THIS IS A DEFECT, BECAUSE HE ALSO THINKS THAT IT IS BECAUSE OF SOME MIS-WIRING. AIR COMPRESSOR RUNS WHEN IT IS NOT TURNED ON. OVERDRIVE BUTTON IS INOPPERABLE.*TS *TC

Dec 21, 2004

STRUCTURE

3 complaints

2002 MAZDA PROTEGE 5 HYDRAULIC ARM ON THE HATCH DOOR BROKE OFF. CONSUMER STATES THAT THE HATCH DOOR INSTANTLY SLAMMED DOWN . SHE OR HER SON COULD HAVE BEEN SERIOUSLY INJURED IF STANDING A LITTLE CLOSER TO THE VEHICLE. *NJ

May 08, 2008

REAR HATCH/LIFT GATE PROPS FAIL WHEN LIFT GATE/HATCH IS OPENED RESULTING IN CONCUSSION AS LIFT GATE/HATCH HITS ONE IN HEAD. THIS HAS HAPPENED TO US AS EACH STAY PROP FAILS INDEPENDENTLY. LUCKILY NONE OF OUR CHILDREN WERE UNDER THE HATCH/LIFT GATE. MADZA PART NUMBERS ARE: B25R-62-620C AND B25R-63-620C. *TR

Feb 24, 2008

Injuries: 1

CONSUMER FEELS THAT THE DESIGN OF THE HARD PLASTIC PIECE WHICH IS LOCATED ON THE FRONT DRIVER SIDE WINDSHIELD FRAME OF THE VEHICLE IS UNSAFE. IF THE PIECE IS IMPACTED IN A CRASH, IT COULD CAUSE SERIOUS INJURIES TO THE DRIVER. CONSUMER INDICATES "THE PLASTIC PIECE COULD BREAK OFF BECOMING A HAZARDOUS WEAPON". TS

Nov 18, 2002

TIRES,WHEELS

2 complaints

BULGES ON SIDEWALLS OF BOTH PASSENGER TIRES. TIRES ARE 6 MONTHS OLD AND ONLY HAVE APPROXIMATELY 3,000 MILES.

May 12, 2019

I WAS DRIVING ON 905 WEST, CLOSE TO THE 805 N EXIT, AND THE ROAD WAS BROKEN. THERE WAS A HOLE ON THE ROAD AND MY CAR'S TIRE EXPLOTED WHEN I DROVE BY IT. MY CAR'S ALIGNMENT IS LOST. I ALMOST HAD AN ACCIDENT BECAUSE OF IT. UNFORTUNATELY I DIDN'T HAVE A GOOD SPARE TIRE SO I HAD TO DRIVE TO MY HOUSE WITH THE EXPLOTED TIRE, AND SINCE IT HAPPENED AT 10PM I WILL HAVE TO MISS WORK TO FIX IT, AND BUY A NEW TIRE. *TR

Feb 22, 2012

AIR BAGS,SEAT BELTS

2 complaints

MYSELF, THE DRIVER, REAR-ENDED ANOTHER DRIVER AT A SPEED OF 35-40MPH. THE DRIVER SLAMMED ON HIS BRAKES AND I HAD NO TIME TO REACT. THE RESULT IS A TOTALED FRONT END W/ $4000+ OF REPAIRS. THE SEAT BELT DID NOT RESTRAIN ME AND THE AIRBAG DID NOT DEPLOY. THE CAR WILL BE TOTALED AND I SUFFERED EXTENSIVE BRUISING BECAUSE OF THIS FAILURE. *TR

Nov 29, 2010

Crash: 1

Injuries: 1

ON MARCH 15, 2005 I WAS INVOLVED IN A PILE-UP ACCIDENT. THE AIRBAG DID NOT DEPLOY AND THE SEAT BELT DID NOT RESTRAIN ME FROM HITTING THE STEERING WHEEL WITH MY CHEST. I HAD A FRACTURED RIB. MY CAR IS A MAZDA PROTEGE 5 AND THE VIN3 IS: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

May 05, 2005

Crash: 1

Injuries: 1

WHEELS

2 complaints

FACTORY HUB CAPS FALL OFF WHILE DRIVING. PLASTIC CLIPS ON RETENTION RINGS ON INSIDE OF HUBCAPS BREAK OFF WHILE DRIVING. HAVE LOST 3 HUBCAPS IN LAST 4 MONTHS. PAID $50 TO REPLACE THE FIRST ONE. DEALER SAYS IT HAS NEVER HEARD/SEEN THE PROBLEM BEFORE. DEALER OFFERED TO SELL NEW HUBCAPS FOR COST...$31.00. ---PLANNED, ENGINEERED OBSOLESENCE--- WILL NOT BUY A MAZDA AGAIN IF THEY CAN'T KEEP THE HUBCAPS ON THE CAR.*AK

Jun 25, 2004

WHILE DRIVING 35 MPH THE VEHICLE HIT A COUPLE POT HOLES WHICH BENT TWO RIMS (MATERIAL VERY SOFT). THE DEALER WAS NOTIFIED. *NLM

Apr 07, 2003

UNKNOWN OR OTHER

1 complaint

THE SECURITY ALARM FEATURE BECOMES ACTIVATED AND WILL NOT DEACTIVATE WITH EITHER THE KEY FOB, THE IGNITION KEY, DISCONNECTING THE BATTERY, OR PULLING THE INTERNAL IGNITION/ALARM FUSE. THIS PREVENTS THE CAR FROM BEING STARTED AND DRIVEN FOR INDETERMINATE PERIODS OF TIME. THIS HAPPENS AFTER THE VEHICLE IS STATIONARY, AND ALL THE DOORS ARE LOCKED, NO MATTER BY WHAT METHOD. THE MOST RECENT OCCURRENCE CAUSED THE CAR'S ALARM SYSTEM TO BECOME ACTIVATED WHILE DRIVING, CAUSING GREAT CONCERN THAT SOMETHING MAY SHORT OUT IN THE ENGINE WHILE ON THE HIGHWAY.

Sep 10, 2017

SEAT BELTS,STRUCTURE,SERVICE BRAKES

1 complaint

I'VE OWNED MY 2002 MAZDA PROTEGE5 FOR 7 YEARS NOW. IT'S ALWAYS HAD A VIBRATION WHILE BRAKING. EVEN AFTER HAVING OUT BRAND NEW BRAKES, ROTORS AND CALIPERS. I'M VERY ANAL ON HOW MY CAR LOOKS AND DRIVES. IF I FEEL SOMETHING OUT OF THE ORDINARY, I KNOW SOMETHING IS OFF. THIS HAS HAPPENED EVER SINCE I'VE HAD THE CAR. IT DOES CAUSE ME TO DRIVE MORE CAUTIOUSLY ESPECIALLY IN THE BACK ROADS ALONG WITH WET PAVEMENT. THE STEERING WHEEL SHAKES WHILE BRAKING AS WELL. AS FOR THE BODY OF THE CAR, THE PAINT IS FAIDING FAST. IT'S YELLOW, AND I HAND POLISH AND WAX IT ONCE BEFORE SPRING, SUMMER, AND WINTER. I USE MAGUIRES WAX AND POLISH EVERY TIME. AND IT'S ALSO GOT A RUST SPOT ALONG THE BACK LEFT WHEEL LIP. I AM THE SECOND OWNER OF THE VEHICLE. AND WHEN I TOOK IT TO THE DEALERSHIP TO BE REPAINTED AFTER I PLAYED FOR THE CAR. IT WAS MAGICALLY ONLY 24 HOURS FROM THE WARRANTY COVERING IT. OTHER THAN THAT, IT'S BEEN A GREAT CAR. I WOULD PURCHASE ANOTHER IF I CAN FIND ONE. SOMETHING NEEDS TO BE DONE ABOUT BOTH OF THESE CONCERNS. PLEASE FIX AND I WOULD DRIVE THIS CAR UNTIL IT HITS 1 MILLION MILES. AS LONG AS YOU KEEP MAINTENANCE UP ON IT, IT LAST FOREVER.

May 04, 2016

SUSPENSION,EXTERIOR LIGHTING,STRUCTURE

1 complaint

UNDERNEATH THE CAR IS NOTHING BUT RUST. IT IS AFFECTING THE UNDERCARRIAGE, THE BALL JOINTS, THE CONTROL ARM, AND THE CAR'S FRAME ITSELF. I HAVE REPLACED BOTH BALL JOINTS BOTH CONTROL ARM SHOCK AND THE CAR IS STILL HARD TO STEER

Nov 02, 2015

Injuries: 1

FUEL SYSTEM, GASOLINE,STRUCTURE,VEHICLE SPEED CONTROL,SERVICE BRAKES

1 complaint

TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN ACCELERATED UP A HILL AND SUDDENLY STOPPED. THE CONTACT HAD THE VEHICLE TOWED TO A TOW YARD. LATER, THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME WAS BENT AND THE FUEL AND BRAKE LINES WERE DESTROYED. THE VEHICLE WAS UNABLE TO BE REPAIRED AND WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 11/09/15*LJ

Sep 24, 2015

ENGINE

1 complaint

TL* THE CONTACT OWNS A 2002 MAZDA PROTEGE. THE CONTACT ATTEMPTED TO START THE VEHICLE BUT THE ENGINE FAILED TO START ACCOMPANIED BY AN ABNORMAL KNOCKING FROM THE ENGINE. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED MORE OFTEN WHEN THE ENGINE WAS COLD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 880. UPDATED 05/28/14*LJ THE CONSUMER STATED MODEL YEAR 2003 VEHICLES HAVE BEEN REPAIRED FOR THE SAME FAILURE BY THE MANUFACTURER. BUT THE MANUFACTURER REFUSES TO REPAIR MODEL YEARS 2001-2002. THE CONSUMER STATED THIS CONDITION DOES NOT KEEP THE ENGINE FROM STARTING. IT CAN AND HAS CAUSED CATASTROPHIC ENGINE FAILURE, WHICH SHUTS DOWN THE POWER STEERING AND BRAKES WHILE THE VEHICLE IS MOVING. UPDATED 05/29/2014 *JS

Oct 25, 2013

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM

1 complaint

THE CAR BEGAN TO SHUTTER AND DROPPED FROM 50 TO 25 IN SECONDS. THE CHECK ENGINE LIGHT (CIL) STARTING FLASHING AND THE CAR BEGAN TO STUTTER LIKE IT WAS GOING TO DIE, I PULLED TO THE SIDE OF THE ROAD AND THE CAR DIED. STARTED CAR AGAIN THE CIL CONTINUED TO FLASH, IT ONLY WOULD ACCELERATE TO 25 MILES AN HOURS EVEN WITH MY FOOT ALL THE WAY DOWN ON THE GAS. I TOOK IT TO THE A MECHANIC AND THE CODES WERE P0421, 171, 300. THE MECHANIC DID EVERYTHING FROM ENGINE FLUSH, SPARK PLUGS, OIL, AIR FILTERS AND INSTALLED A NEW CATALYTIC CONVERTER BUT THE PROBLEM PERSISTS. ITS NOW A YEAR LATER AND THE CAR IS DOING THE EXACT SAME THING. *TR

Feb 21, 2012

STRUCTURE,LATCHES/LOCKS/LINKAGES

1 complaint

1. NORMAL USE OF THE VEHICLE. 2. THE LEFT FRONT SEAT INSIDE DOOR HANDLE (DRIVER'S SIDE) BROKE OFF 1/28/09. ONLY WAY OUT IS TO CRAW OVER CENTER CONSOLE AND EXIT PASSENGER SIDE. 3. THE LEFT REAR SEAT INSIDE DOOR HANDLE BROKE OFF 8/22/09. CHILD HAD TO EXIT THE OPPOSITE SIDE OF THE CAR. 4. GOOGLE (NO QUOTES) "PROTEGE BROKE DOOR HANDLE" AND SEE OTHERS WITH THIS DEFECT. *TR

Aug 25, 2009

ENGINE AND ENGINE COOLING,FUEL SYSTEM, GASOLINE,SEAT BELTS

1 complaint

I HAVE BEEN WORKING ON THIS CAR FOR MAYBE 2 YEARS AND THE LAST FEW MONTHS IT HAS BEEN MISFIRING ON CYLINDER 3. IT SEEMS THAT MANY OTHER PEOPLE HAVE HAD THIS PROBLEM BUT CANT SEEM TO FIGURE IT OUT. I HAVE REPLACED EVERYTHING THAT HAD TO DO WITH ELECTRICAL AND NOW I THINK IT MIGHT BE SOMETHING TO DO WITH THE FUEL INJECTORS. ALSO THE SEAT BELT WOULD STAY LOCKED FOR ABOUT 10 MINUTES OR SO. *TR

Jan 02, 2009

SEATS

1 complaint

I WAS REAR-ENDED, I WAS A PASSENGER, A LOOSE LUG WRENCH CAME ,FROM THE TRUNK, THROUGH THE SEAT AND CRACKED ME IN THE RIBS. *TR

Oct 11, 2008

Crash: 1

Injuries: 2

LATCHES/LOCKS/LINKAGES

1 complaint

THE HYDRAULIC ARM BROKE AND SNAPPED OFF AT THE METAL BALL JOINT SUDDENLY SLAMMING THE HATCH DOOR ON MY 2002 MAZDA PROTEGE 5 CLOSED. FORTUNATELY, MY SON AND I HAD JUST STEPPED BACK FROM THE REAR OF THE VEHICLE WHEN THIS HAPPENED. HAD EITHER ONE OF US STILL BEEN RETRIEVING ITEMS FROM THE BACK OF THE CAR, I BELIEVE WE WOULD HAVE BEEN SERIOUSLY INJURED. *TR

Apr 22, 2008

ELECTRICAL SYSTEM,STRUCTURE,TIRES

1 complaint

ON JANUARY 22, 2008 I BROUGHT A MAZDA PRETEGE5 YEAR 2002 58,000 MILES $ 12,000.00 FROM CITY WORLD 3305 BOSTON ROAD BRONX, NEW YORK 10469 (718) 655-7000. THE SALE MANAGERS TOLD ME THIS CAR IS EXCELLENT FOR ME. ?NICE, GOOD AND EVERYTHING SO I SETTLE FOR THE MAZDA PRETEGE5.? HOWEVER, SINCE I BROUGHT THE CAR I FIND MYSELF GOING TO THE USED AUTOMOBILE DEALER EVERY OTHER DAY BECAUSE THERE A PROBLEM WITH THE CAR. DURING THE WEEK I GOT TO SEXUALLY HARASSED, BY SALES INDIVIDUAL, THEY WERE TOUCHING ME. FIRST, SUN ROOF ALL OF A SUDDEN STOPS WORKING. BROUGHT IT TO TOYOTA SERVICE IN THE BRONX. THEY TOLD ME TWO DAYS LATER THEY DON'T HAVE THE BUDGETARY PARTS. I MISS MY CLASS THAT WEEKEND BECAUSE I DIDN'T HAVE A CAR TO GET TO CLASS. SECONDLY, THE CAR WAS GETTING OVER HEATING ALL OF A SUDDEN. I DON'T KNOW WHY, I DON'T EVEN DRIVE MUCH SCHOOL AND WORK IS 10 MINUTES AWAY FROM EACH OTHER. I BROUGHT THE CAR BECAUSE I HAVE A CLASS AT DOBBS FERRY. THIRDLY, TODAY FEBRUARY 05, 2008 THE CAR COULDN'T START NEXT TO MY JOB IN NEREID AVENUE, SO I CALLED THEM, THEY TOLD ME TO CALL THE TOWING GUY I CALL THEM. THE TOWING GUY TOLD ME MY TIRE IS FLAT. MY POINT IS I ONLY BROUGHT THE CAR FOR TWO WEEKS NOW. I ONLY DRIVE FOR TWO DAYS ONLY IN GENERAL. MOST OF THE TIME THEY HAVE THE CAR IN THEIR POSSESSION. I AM PAYING INSURANCE FOR THE CAR, WHEN I DON'T EVEN DRIVE IT. WHY THAT HAVE TO HAPPEN TO ME. I M A STUDENT TRYING TO GET BY IN SCHOOL. I AM A SINGLE WOMAN ALL ALONE TRYING TO SURVIVE. I DON'T HAVE ANYONE TO CALL TO GENEROUSLY HELP ME. CAN SOMEONE PLEASE HELP ME? NOW THE CAR DEALER PLACE REFUSES TO DO ANYTHING. I TOLD THEM. I CANNOT DRIVE THE CAR ANYMORE. THEY REFUSE TO TALK TO ME. THEY GIVE ME A RUN AROUND. PLEASE, I CAN'T TAKE THIS ANYMORE I WORK AT NIGHT TRYING TO MAKE A DECENT LIVING. I PRESENTLY WORK WITH THE MENTALLY RETARDED CHILDREN, AND I DO NOT HAVE TO COME TO THE CAR DEALER PLACE EVERY OTHER DAY, BECAUSE THEIR SOMETHING WRONG WITH THE CAR, IT JUST NOT FAIR. *TR

Feb 06, 2008

SERVICE BRAKES, HYDRAULIC,POWER TRAIN

1 complaint

DT: CONTACT STATES WHILE SHIFTING GEARS THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE VEHICLE IS STILL UNDER WARRANTY.*AK UPDATED 02/08/07. *JB

Nov 29, 2005

SUSPENSION,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,AIR BAGS,SEAT BELTS,EQUIPMENT

1 complaint

2002 MAZDA PROTEGE WAS INVOLVED IN A HEAD ON COLLISION AT 30 MPH YET THE AIR BAGS DID NOT DEPLOY.*MR THE CONSUMER SUSTAINED TWO SLIPPED DISK IN HER BACK. AFTER THE VEHICLE'S BODY DAMAGE WAS REPAIRED THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE AIR BAGS TESTED BUT THE DEALER REFUSED TO TEST THE AIR BAG. THE INDICATED THAT AS LONG AS THE AIR BAG LIGHT WASN'T ON THAT EVERYTHING WAS FINE. THE RADIO SWITCHES STATIONS ON IT'S OWN. THE SEAT BELT LIGHT DID NOT ILLUMINATE WHEN THE CAR WAS STARTED. THE TRANSMISSION FAILED 9/7/2004, 40561 MILES. THE VEHICLE ALIGNMENT WONT HOLD. THE BRAKES HAVE BEEN REPLACED THREE TIMES DUE TO NOISE.

May 23, 2005

Crash: 1

Injuries: 1

SUSPENSION,ELECTRICAL SYSTEM

1 complaint

2002 MAZDA PROTEGE EXPERIENCING PROBLEMS WITH THE INSTRUMENT PANEL.*MR THE CONSUMER STATED THE MILEAGE WAS DELETED, THE GAS, TEMPERATURE AND SPEEDOMETER GAUGES STOPPED WORKING. THE DEALER DID REPLACE A PART, HOWEVER THE MILEAGE WAS NOT ACCURATE. THERE WAS ALSO A PROBLEM WITH THE HUB BEARINGS. *JB *NM

Apr 25, 2005

SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL

1 complaint

WHENEVER THE VEHICLE IS ON A SLIGHT INCLINE VEHICLE WOULD ROLL BACKWARD WHEN THE DRIVER RELEASES THE ACCELERATOR OR THE BRAKE PEDALS. DEALER WAS NOT CONTACTED.*AK

Oct 05, 2004

SERVICE BRAKES, HYDRAULIC,POWER TRAIN,STRUCTURE,TIRES,WHEELS,EQUIPMENT

1 complaint

PROBLEMS WITH TIRE EQUIPMENT ON THE 2002 MAZDA PROTEGE 5. *MR THERE WAS DIFFICULTY WITH PLACING SUITCASES OR BOXES INTO THE TRUNK OF THIS TYPE OF VEHICLE, THE CD PLAYER SKIPPED, THE TRANSMISSION DISPLAYED A LOUD CLUNK NOISE, THERE WAS A SPARE TIRE PROBLEM, THERE WAS A NAIL IN THE TIRE WHICH COULD NOT BE REPAIRED BECAUSE IT WAS LOCATED TOO CLOSE TO THE EDGE OF THE TIRE, 50% OF TREAD REMAINED, AND THERE WAS EVIDENCE THAT THE WHEEL NEEDED TO HAVE FIVE HOLES FOR BOLTS (SPARE WHEEL), AND THE BRAKES HAD 50% REMAINING. THE CONSUMER REQUESTED THAT A MEMORANDUM BE SENT TO ALL MAZDA DEALERS EXPLAINING THE PROBLEM, ENSURE THAT ONE OR TWO REPLACEMENT TIRES SHOULD BE STOCKED DUE TO THE EXTREME DIFFICULTIES IN LOCATING THE CORRECT INFORMATION OF THE TIRE AND WHEEL. *SC *JB

Jun 23, 2004

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

PURCHASED A NEW 2002 MAZDA PROTEGE ON 2/20/02 FROM RAMSEY MAZDA, RAMSEY, NJ. OTHER THAN REGULAR OIL CHANGES, ONLY SERVICE TO VEHICLE DONE BY MAZDA DEALER ON 5/8/02 WHEN CAR STALLED AND DEALER INSTALLED NEW COMPUTER. ON 8/24/03, WHILE DRIVING CAR STALLED AND I SAW SMOKE COMING FROM UNDER THE HOOD. OPENED HOOD AND SAW ENGINE COMPARTMENT ENGULFED IN FLAMES. FIRE DEPARTMENT CALLED AND PUT OUT FIRE BUT NOT BEFORE EXTENSIVE DAMAGE DONE TO FRONT OF CAR. INSURANCE COMPANY HAS DEEMED CAR TOTALLED. MAZDA CLAIMS THEY HAVE NO INVESTIGATIVE TEAM TO DETERMINE CAUSE OF FIRE AND THAT MY INSURANCE COMPANY SHOULD HIRE AN INDEPENDENT INVESTIGATOR. INSURANCE COMPANY REFUSES TO HIRE INVESTIGATOR. *AK

Sep 03, 2003

Fire: 1

SERVICE BRAKES, AIR

1 complaint

THE DISC BRAKE DID NOT HOLD, WHEN IT WAS APPLIED.*JB

Feb 10, 2003

2002 MAZDA Protege Problems & Complaints

Complaints by Component

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