2014 MAZDA CX-5 Problems & Complaints
Real owner complaints and problems reported to the National Highway Traffic Safety Administration (NHTSA). View common issues by component.
VIN Decoder
377
Complaints Reported
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Complaints by Component
ELECTRICAL SYSTEM
83 complaints
The car's electrical system doesn't fully turn off after being put in park and turning the ignition off. The electrical system stays on, despite the engine and ignition turned off. It's a BIG problem that I've seen a lot of other people report. And yet Mazda refuses to address the issue.
Dec 10, 2025
Odometer Fraud. The contact purchased a 2014 Mazda CX-5. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,000, and at the time of registration, it was discovered that the mileage was 190,000.
May 13, 2025
Car fails to shut off completely. The motor stops, but the electronics (dash, radio, etc.) and things like the A/C still are on. Searching forums shows it is a faulty gear shift sensor that detects that the car is in park.
Jun 09, 2024
We have had numerous times that the vehicle ignition system will not turn off after pushing the stop button. The motor will stop but the ignition and radio system stay on. The car must be restarted(sometimes numerous times) and shut down before the ignition system shuts down. I have seen many other owner's complaints about this same problem on (carcomplaints .com).
Aug 08, 2023
The contact owns a 2014 Mazda CX-5. The contact stated that when he turned off the vehicle, the radio remained operational. The contact disconnected and reconnected the battery. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,493.
Aug 07, 2023
+ 78 more complaints for this component
VISIBILITY/WIPER
43 complaints
PLASTIC MOLDING AT BOTTOM OF WINDSHIELD CAME LOOSE. AND FOR SOMETIME O EXPLAINED TO DEALERSHIP I HEARD WHAT SOUNDED LIKE GLASS SHIFTING AND FELT THAT THE GLASS WAS GOING TO SHATTER. THIS MORNING I NOTICED WINDSHIELD CRACKED ON OUTSIDE FROM TOP MIDDLE PAST REVIEW MIRROR. VEHICLE WAS PARKED IN DRIVEWAY AND WHEN I WALKED TO MY CAR I NOTICED CRACK. THE PLASTIC MOLDING WAS NOT SUPPORTING GLASS IN PLACE. AND RUBBER STRIP AROUND GLASS IS LIFTED AS REFLECTED IN PICTURE.
May 10, 2021
SUNROOF UNEXPECTEDLY AND RANDOMLY EXPLODED WHILE DRIVING. THERE WAS NO IMPACT, GLASS SHATTERED WITHOUT NOTICE AND PRODUCED A VERY LOUD EXPLOSION SIMILAR TO THE SOUND OF A GUN SHOT. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY AT 70MPH WITH OUTSIDE TEMPERATURE AT APPROX. 49 DEGREE FAHRENHEIT, AND NO RAIN. DASH CAM FOOTAGE CONFIRMS NO DEBRIS WERE THROWN AT THE CAR AND THIS HAPPENED UNEXPLAINABLY. HAD SUNROOF VISOR BEEN OPEN, SHARDS OF GLASS WOULD HAVE RAINED DOWN ON DRIVER AND PASSENGER. THE EXPERIENCE OF HEARING A LOUD EXPLOSION WHILE DRIVING IS VERY STARTLING AND UNSAFE, ESPECIALLY WITH THE POTENTIAL FOR GLASS SHARDS TO FALL ONTO THE DRIVER AND PASSENGERS.
Feb 06, 2021
FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.
Feb 18, 2020
CRACKED WINDSHIELD. NO VEHICLES IN FRONT OF ME, ON A CITY STREET. TEMPERATURE OUTSIDE 48-50 DEGREES, INSIDE TEMPERATURE 70 DEGREES. 9:10 A.M. IT RAINED 1/2 HOUR EARLIER. COLD MORNING.
Nov 29, 2019
WHILE COMING THROUGH A CAR WAS MY SUN ROOF SHATTERED WHEN IT CAME TO THE DRYING CYCLE. LUCKILY I WASN'T IN THE CAR.
Oct 27, 2017
+ 38 more complaints for this component
UNKNOWN OR OTHER
33 complaints
CAR ACCESSORIES WILL NOT SHUT OFF WHEN I PUT VEHICLE IN PARK. THIS IS DANGEROUS DUE TO CAUSING THE BATTERY TO COMPLETELY DRAIN LEAVING ME STRANDED.
Dec 31, 2024
In the past year the car has consistently given a “Set to P” message when parked and already shifted to Park, and doesn’t completely turn off (though the engine does). We have to turn the car back on, jam the car to P and try again. Internet tells me this was recalled for 2013-2014 cx-5s just before vehicles starting with the same VIN info as mine.
Aug 09, 2023
UNKNOWN - A few months ago, I started to have an issue when turning off the vehicle. After putting the vehicle in park and pressed to turn off the vehicle, the radio/GPS screen would stay on and a warning message stating the car must be in ‘P’ark. I would restart the car, put it in neutral, turned it off, but the same message kept popping up and would beep at me when trying to close the door. I jiggle the stick multiple times and tried different ways to turn off the car, now taking as many as 10 times before the radio/GPS screen turns off and the message goes away. I made an appt with the closest dealer, but I have to wait for 4 weeks for the car to be inspected & corrected. This seem like a safety hazard not knowing if the car is actually in park and turned off so the battery doesn’t drain. There should be a recall issued by Mazda to correct this issue as many people have posted the same problem over many years.
Jul 17, 2023
When the vehicle is put in park and the button is pressed to turn off the vehicle, the radio display screen stays on. I have to recrank the car, put it in a different gear, and then back into park and try again. Sometimes I do this process up to 10 times in order for the display screen to turn off. When the display screen stays on, the battery is drained within hours.
Jun 05, 2023
A couple of months ago we started to have an issue when trying to turn off our vehicle. A warning message stating the car must be be in 'P' to turn off keeps popping up even though the shift stick is in the correct position. We have to jiggle the stick multiple times before the car turns off. This can be a safety hazard if the car is in fact not safely in the park position after being able to turn off the car. The vehicle was recently serviced for an oil change and we were reminded of the issue and were told this is a known issue. They recommended to change the shift switch to resolve it.
May 25, 2023
+ 28 more complaints for this component
STRUCTURE
21 complaints
THE PAINT IS FADING ON MY 2014 MADZA . THE CAR IS ONLY 6 YEARS OLD.
Feb 20, 2021
MY 2014 CX5 PAINT IS FADING! PAINT SHOULD NOT FADE IN SUCH A SHORT TIME. IT'S LITERALLY SLIDING OFF MY CAR!
Jan 22, 2021
THE SUNROOF GLASS SHATTERED SUDDENLY WHILE I WAS DRIVING ON THE HIGHWAY. I WAS GOING 70-75 MPH AT THE TIME. THERE WERE NO OTHER CARS AROUND AND THE WEATHER WAS PERFECT SO I DO NOT THINK ANYTHING HIT THE SUNROOF. I HAD BOTH THE SUNROOF AND INTERIOR COVER CLOSED COMPLETELY AT THE TIME. THE SOUND WHEN IT SHATTERED WAS VERY LOUD AND THANKFULLY I WAS NOT IN TRAFFIC. SINCE THE COVER WAS CLOSED, IT PREVENTED THE BROKEN GLASS FROM RAINING DOWN ON MY CHILDREN.
Jun 24, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/13/17*LJ *AS
May 15, 2017
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
May 05, 2017
+ 16 more complaints for this component
POWER TRAIN
20 complaints
After pushing the button to turn my car off, the engine turns off but none of the electronics does. I have to turn my car on and off numerous times to get the navigation/radio screen to turn off, I'm a single woman and I don't want to come back to my car to find a dead battery late at night with no one around. I was advised that Mazda was aware of the problem with the sensor #KDY0-46-040, but was not issuing a recall. https://www.cargurus.com/Cars/Discussion- t49115_ds799849?sntEmlId=1964374109#msg850430, which shows numerous people are having the same problem and Mazda has assisted some of them in having this part replaced at no cost. This issue should be a recall from Mazda. It's not a wear and tear kind of problem, after many complains they actually changed the specifics of the new part, showing that they know it was defective.
Nov 23, 2021
For the last couple of months every time I place my car in park and press the PUSH START/OFF BUTTON- the car does not completely shut off. So I start the car again, move the gear shift out of park all the way back into drive and back into park again in hopes when I push off button it will cut off. It is a gamble. Now I am having to cut the car on and off almost 6 times in a row to get it to cut off completely. Not only is it causing incredible wear and tear on my vehicle, it is a horrible defect that seems like it will be dangerous and costly in the long run. I think Mazda should recall this issue and fix it promptly!
Jun 11, 2021
TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Dec 18, 2019
CAR DOES NOT COMPLETELY TURN OFF WHEN IGNITION BUTTON IS PUSHED. ENGINE TURNS OFF, BUT ACCESSORIES STAY ON. IT TAKES SEVERAL TRIES TO FINALLY GET COMPLETELY TURNED OFF. THE PROBLEM STARTED 2 WEEKS AGO, AND HAPPENS ON A DAILY BASIS. SPOKE TO MAZDA AND THEY ARE AWARE OF PROBLEM WITH SHIFTER POSITION SWITCH, BUT HAVE NOT ISSUED ANY KIND OF SERVICE LETTER AT THIS POINT. CUSTOMER MUST PAY TO HAVE PROBLEM FIXED.
Aug 27, 2019
I WAS SLOWLY ACCELERATING AWAY FROM A STOP LIGHT IN TRAFFIC ON A 4 LANE HIGHWAY WHEN SUDDENLY THE TRANSMISSION FELT LIKE IT WAS SHIFTING FROM 1ST GEAR INTO REVERSE INSTEAD OF 2ND GEAR. MY AWD AUTOMATIC TRANSMISSION MAZDA SHOOK AND IT FELT LIKE IT WAS SHIFTING FROM 1ST TO REVERSE AND BACK AGAIN REPEATEDLY. I PUT IT IN NEUTRAL AND COASTED THROUGH THE INTERSECTION. I STOPPED IN THE MIDDLE OF THE RIGHT LANE AND CHECKED THE GEAR LEVER WHICH WAS IN DRIVE, NO WARNING OR CHECK ENGINE LIGHTS. I PUT IT IN GEAR AND SLOWLY DROVE FORWARD AND IT STARTED JERKING AGAIN AND I WAS FORCED TO COAST TO A WIDER SPOT SO I WOULDN'T GET REAR ENDED. I HAD IT TOWED BY AAA (THE LOCAL DRIVER REPORTED I WAS THE 6TH MAZDA CX-5 THEY TOWED FOR SIMILAR SYMPTOMS). THEY TOWED IT TO THEIR RECOMMENDED TRANSMISSION SHOP AND AFTER A SCAN, THE MECHANIC COULDN'T FIND ANY CODES. HE TEST DROVE IT AND IT EXHIBITED THE EXACT SAME SYMPTOMS. HE SAID IT WAS PROBABLY ELECTRICAL OR SOFTWARE AND HE COULDN'T FIX IT. I'LL GET IT TOWED TO MAZDA MONDAY. MY WARRANTY FROM CAR MAX RAN OUT 300 MILES AGO, THEY'VE BEEN VERY HELPFUL, BUT NOT MUCH THEY CAN DO UNTIL WE IDENTIFY THE CAUSE.
Aug 24, 2019
+ 15 more complaints for this component
SERVICE BRAKES
18 complaints
WAS DRIVING WITH FAMILY ON HIGHWAY WHEN CAR STARTED TO FEEL WOBBLY AND I BEGAN SMELLING THE DISTINCT SMELL OF BURNING BRAKES. I PULLED OVER AT THE CLOSES STORE (.5 MILES) . I THEN NOTICED THE REAR, PASSENGER CALIPER WAS SMOKING. I LATER FOUND OUT (AFTER A FEW HUNDRED DOLLARS AND HOURS OF LABOR) THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS SIEZING... APPARENTLY THIS ISN'T CONSIDERED "SAFETY"?!?!. IF I WASN'T MECHANICALLY INCLINED I MAY HAVE KEPT DRIVING. MY SORT RIDE WAS ENOUGH TO HEAT UP AND LOOSEN 2 OF MY LUG NUTS. IF THAT ISN'T A SAFETY HAZARD THEN I DON'T KNOW WHAT IS.
Jun 07, 2020
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE BRAKES MADE A SQUEALING NOISE AND FAILED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO FERRA AUTO GROUP MAZDA (3363 SOUTH ARLINGTON ROAD, AKRON, OH 44312, (330) 645-7275) WHERE IT WAS DETERMINED THAT THE BRAKE PADS WERE WEARING UNEVENLY. THE DEALER FURTHER STATED THAT THE BRAKES REMAINED ENGAGED AND CAUSED THE BRAKE PADS TO WEAR PREMATURELY. THE INNER BRAKE PAD WAS AT A TWO LEVEL AND THE OUTER BRAKE PAD REMAINED AT LEVEL SIX. THE CONTACT WAS INFORMED THAT THE PREMATURE BRAKE PAD WEAR MAY BE CAUSED BY THE CALIPERS AND HYDRAULIC FLEX LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 27,000.
Nov 19, 2019
AT TIMES THE BREAKS BECOME UNRESPONSIVE TO PRESSURE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE BREAKS HAVE TO BE PUMPED IT ORDER TO GET THEM TO CATCH. SO, I TOOK THE CAR TO A REPAIR SHOP AND THEY CHANGED THE BREAK PADS AND BLEED THE LINES. HOWEVER, AFTER A TEST DRIVE THE ISSUE HAPPENED TO THE MECHANIC AGAIN. AFTER CHECKING THE BREAK SYSTEM AGAIN, THEY FOUND THAT THE VACUUM PUMP IS MALFUNCTIONING. THERE WAS A RECALL FOR OTHER MAZDA CX-5S IN MY MODEL YEAR. BUT MY VIN NUMBER DOES NOT FALL IN THE RECALL. MY AUTO REPAIR PERSON STATED THAT THIS IS SOMETHING THAT SHOULDN'T HAPPEN, AND IS EXTREMELY DANGEROUS.
Oct 24, 2019
I HAVE OWNED THIS VEHICLE FOR THREE YEARS AND THE POWER BRAKES HAVE FAILED THREE SEPARATE TIMES. EACH TIME THIS HAPPENS THE PEDAL IS EXTREMELY HARD TO PUSH AND WILL NOT GO DOWN. EACH TIME I WAS DRIVING IN CITY TYPE TRAFFIC. I HAVE TAKEN THE CAR TO JIM ELLIS MAZDA IN MARIETTA GA. THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND RECOMMENDED A BRAKE FLUID FLUSH HAVING SAID THE FLUID WAS DIRTY. ALSO SAID I NEEDED REAR BRAKE PADS DUE TO WEAR BUT THEY WERE FINE.I DID REPLACE THEM WITH NEW AS A PRECAUTION AS I AM A RETIRED AUTOMOTIVE TECHNICIAN. I WILL ATTACH A PHOTO OF THE PADS.THE CAR HAS 49000 MILES ON IT AND WAS PURCHASED CERTIFIED PRE OWNED IN OCTOBER 2016. MY WIFE IS AFRAID TO DRIVE THIS CAR NOW SINCE WE DON'T KNOW WHEN THIS MAY OCCUR AGAIN. EACH TIME THE BRAKES FAILED IT WAS HOT WEATHER AND THE OCCURRENCE WAS SEPT 2ND 2019.
Sep 07, 2019
SINCE PURCHASED, THE VEHICLE DRIVER NOTED BRAKE PEDAL WAS "SOFT" WHEN BRAKING THE VEHICLE. THERE WAS NOT ENOUGH PRESSURE IN THE MASTER CYLINDER SYSTEM, IN WHICH THE BRAKE DID NOT RETURN APPROPRIATELY. THE PADS DID NOT PERFORM, SO ALL THE INTERIOR ROUTERS GRINDED. THE VEHICLE HAD CONSISTENT MOVEMENT ON A WEEKLY BASIS AND THE MILEAGE ON THE CAR DOES NOT WARRANT ALL FOUR ROTORS AND PAD HAVING TO BE REPLACED.
Jul 22, 2019
+ 13 more complaints for this component
VISIBILITY
17 complaints
OUR SUNROOF EXPLODED WHILE WE WERE DRIVING 55MPH ON A WINDY ROAD. SOUNDED LIKE A RIFLE SHOT. NO CLIFFS ABOVE US. NO DRAMATIC TEMP OR PRESSURE CHANGED. SEEMED LIKE A SPONTANEOUS EVENT.
May 28, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE ENTERING THE VEHICLE, THE CONTACT OBSERVED THAT THE WINDSHIELD WAS CRACKED. THE DEALER DIAGNOSED STRESS FRACTURE DUE TO WHAT THE MANUFACTURER BUILT INTO THE WINDSHIELD THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Nov 02, 2015
MY WINDSHIELD SUDDENLY CRACKED WHILE I WAS DRIVING. *TR
Apr 30, 2015
18" WINDSHIELD CRACK DEVELOPED OVERNIGHT FOR NO APPARENT REASON. STARTED FROM TOP CENTER GASKET AND WRAPPED AROUND REAR VIEW MIRROR ATTACHMENT. INTERNET SEARCH REVEALS THAT THIS IS A COMMON EXPERIENCE FOR MAZDA CX-5 OWNERS. *TR
Aug 20, 2014
I AM READING COMPLAINTS ABOUT WINDSHIELDS ON A 2014 MAZDA CX5 AND HAVE A SIMILAR COMPLAINT. WHEN I GOT INTO MY CAR IN THE MORNING TO HEAD TO WORK I NOTICED A LARGE CRACK (ABOUT 2 FEET) IN THE WINDSHIELD. IT HAPPENED OVERNIGHT. I INSPECTED THE WINDSHIELD AND NOTICE A SMALL, SMALL CHIP THE SIZE OF A PIN PRICK ON THE LEFT DRIVER SIDE. SOMEHOW THE SMALL CHIP CAUSED A LARGE CRACK IN THE WINDSHIELD. *TR
Jul 30, 2014
+ 12 more complaints for this component
POWER TRAIN,ELECTRICAL SYSTEM
13 complaints
The contact owns a 2014 Mazda CX-5. The contact stated while attempting to turn off the vehicle, the vehicle failed to immediately turn off. After several attempts, the contact was able to turn off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 70,000.
Apr 12, 2023
WHEN VEHICLE IS PARKED AND THE SHIFT IS IN P POSITION THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON.THE IGNITION STAYS ON IN ACCESSORY MODE. I NEED TO START AND STOP NUMEROUS TIMES AND PUT SHIFT INTO R AND THEN P TO TURN CAR OFF. IT WOULD TAKE ANYWHERE FROM 3 TO 10 TIMES. I SEARCHED THE WEB AND FOUND THIS IS A COMMON PROBLEM IN 2014 MAZDA CX-5 AND THERE ARE NUMEROUS COMPLAINT ABOUT IT. THIS ISSUE LEADS TO DRIVER STRANDED AS WITHOUT PROPER SHUTOFF,IT RUNS DOWN BATTERY. MAZDA IS FULLY AWARE OF THIS ISSUE AND THEY HAVE RECTIFIED THE SHIFTER SWITCH WITH NEW PART # KDY0-46-040. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22/15 AND 4/11/16 ON HOW TO ADDRESS THIS PROBLEM WITH BULLETIN NO. 05-004/16 AND NOW RECOMMENDING TO REPLACE THE SWITCH UNIT WITH NEW PART # KDY0-46-040. HOWEVER THERE IS NO RECALL FOR THIS ISSUE. MAZDA SHOULD REPAIR THIS DEFECTIVE PART WITHOUT ADDITIONAL COST TO OWNERS AS THIS CAN BE DANGEROUS AS YOU CAN EASILY LEAVE CAR IN ACCESSORY MODE AND CAR BATTERY WILL BE DEAD UPON RETURN. THIS HAS OCCURRED TO US MULTIPLE TIMES AND AS RECENT AS THIS WEEK ONLY.
Jul 18, 2020
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE ATTEMPTING TO TURN THE VEHICLE OFF, THE SHIFTER WOULD NOT IMMEDIATELY CHANGE INTO THE PARK POSITION AND THE VEHICLE WOULD NOT COMPLETELY SHUT OFF. ON SEVERAL OCCASIONS, THE BATTERY DRAINED DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.
Oct 08, 2019
WHEN I TURN OFF THE CAR IT DOESN'T DO IT AND I CAN'T CLOSE THE DOORS I HAVE TO TURN ON AND TURN OFF MANY TIMES UNTIL IT WILL WORK. THE MAIN PROBLEM IS I CAN'T CLOSE THE DOORS
Aug 26, 2019
WHEN SHIFTING INTO PARK, UNABLE TO SHUT OFF ENGINE AS CAR DOES NOT RECOGNIZE IT IS IN PARK
Jul 20, 2019
+ 8 more complaints for this component
ELECTRICAL SYSTEM,ENGINE
12 complaints
The contact owns a 2014 Mazda CX-5. The contact stated that while attempting to turn off the vehicle, the vehicle failed to shutoff. The screen and vehicle remained powered on. The battery was drained, and the contact replaced the battery. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 77,000.
Mar 19, 2024
I as well as many other mazda cx5 owners have experienced the same issue where the suv will not power off when the push to start button is pressed. The suv requires you to power it back on and shut it off several times before it actually shuts down. The radio and other accessories will not shut off when the car is powered down. Resulting in serious issues possibly happening if the car is not shut down properly. Anyone could get in and start the vehicle back up if they wanted to. Stolen vehicles. Vehicles are unable to lock properly. Batteries are constantly being repurchased due to this issue.
Nov 29, 2022
There is a defect that leads to the car not turning off property. Reading on various forums, it seems this is a very common problem in Mazda CX-5s. I have spent over $1500 recently on this car, and now this? My battery dies overnight because the car doesn't not fully shut down in park. Again, this is all over the forums. People are getting stranded. It's terribly unsafe.
Nov 13, 2022
Turn the car off--but it does not turn off. I put my foot on the brake and turning it off does not work. I have to shake and move the gear shifter aggressively for it to turn off and moving the car and reversing to get the car to turn off.
May 17, 2021
MY CAR HAS BEEN EXPERIENCING AN ISSUE WITH THE ENGINE. WHEN I TURN THE ENGINE OFF THE RADIO AND LIGHTS REMAIN ON. AND, THEN I HAVE TO TURN THE CAR BACK ON AND MOVE THE CAR FROM PARK TO DRIVE OR REVERSE AND TURN THE WHEEL THIS HAVE TO BE MULTIPLE TIMES SOMETIMES ABOUT 10 TIMES TO GET THE CAR OFF. IT HAS CAUSED ME TO RUN LATE AND A BATTERY REPLACEMENT. THIS IS HUGE PROBLEM AND NEEDS TO BE RECALLED AND AT NO CHARGE TO THE CUSTOMERS AND OWNERS OF THE MAZDA.
Feb 06, 2021
+ 7 more complaints for this component
ENGINE
12 complaints
The contact owns a 2014 Mazda CX-5. The contact stated that while driving at 35 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the heater core. The contact was informed that the heater core needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,311.
Dec 06, 2023
Vehicle was at highway speed when the warning light for high engine coolant temperature came on with a warning message to stop the vehicle in a safe place. The engine stopped and I was almost hit by a semi-truck as I was struggling to move over a lane to stop on the side of the highway. Vehicle was towed to the auto shop and diagnosed with a crack in the cylinder head. There was no problems prior to this. My research has shown that this has become a common problem with this vehicle.
Mar 29, 2023
The engine will not turn off when pressing the start/stop button while the transmission shifter is in park.
Feb 08, 2023
The electrical component of the car does not turn off when the vehicle is in park and the push button disengaged. Drains battery and leaves me stranded. Can’t lock doors to prevent unwanted entry once this happens as everything is battery powered.
Feb 06, 2023
The vehicle remains ON when you hit the turn off switch. Sometimes it takes several jiggles of the gear shifter to turn it off. I reported it to Mazda and they said that they can't do anything. Seems to be a common issue: https://www.reddit.com/r/cars/comments/b77yli/my_2014_mazda_cx5_wont_turn_off_kind_of/ Thankfully, my car is still operating but I would like it to shut off every time the first time.
Nov 29, 2022
+ 7 more complaints for this component
ELECTRICAL SYSTEM,UNKNOWN OR OTHER
9 complaints
Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etc….. car turns off when button is pressed but interior power does not .
Jun 21, 2024
Over the past 2 weeks, it's be hard to turn the engine off. I put the car in park like normal, hit the engine off button. But then the car stays on and an alert on the dashboard says to put the car in park (even though it is already in park). Sometimes, taking the car out of park and then putting it back in park fixes the problem. Other times I have to do it several times or drive the car a little bit and then try again. It's been getting more frequent lately and happens several times a day.
Jun 10, 2022
The auxillary power stays on after car is put into PARK and the engine is turned off. The car is not registering that it is in park. The auxillary power remains on. It takes several attempts of turning car on and back off again and moving the shifter before the car will turn off completely.
Jul 12, 2021
Ignition light stays on, car turns off but battery and dash lights stay on continuously. You have to repeatedly turn car off and on and raddle shifter to turn off, this causes depletion of batter and can DANGEROUSLY leave one or ones family stranded and in a bad situation. This problem has been stated by numerous consumers on the website. Contacted my mazda dealership and technitain agreed that they have come upon this issue quite a lot, charging for diagnostics and labor $100's of dollars, possible issues with break or parking switch. Problem can be possibly fixed but what if it occurs again a few months or year down the road, leading to a never ending viscous $bill$ cycle. I'm very concerned about a depleted battery, I also contacted cooperate and representative informed my conversation was recorded and will be hopefully looked into but as of yet nothing has been done, rep informed me to contact NHTSA.GOV and here I am. I was surprised of the many consumers on the web having this issue, I had been having numerous battery issues and was replaced...THIS HAS TO BE LOOKED INTO AND A RECALL BE INSTITUTED ASAP. A VEHICLE NOT SHUTTING OFF RESULTING IN A DEPLETED BATTERY THEN BEING STRANDED IS VERY CONCERNING, WORRISOME AND DANGEROUS IF THERE'S NO HELP AROUND.
Jun 10, 2021
CARS ELECTRICAL WILL NOT SHUT OFF AFTER PUTTING IN PARK. CAR CAN BE PUT INTO GEAR AFTER BEING PUT INTO PARK. THIS IS A KNOWN ISSUE TO THE DEALER, AND WAS TOLD TO CALL AND MAKE FORMAL COMPLAINT TO MAZDA. THEY WILL.NOT HELP. THIS IS A SERIOUS ISSUE, BATTERY COULD DIE, LEAVING PERSON STRANDED OR CAR COULD ROLL AWAY.
Jun 04, 2019
+ 4 more complaints for this component
VISIBILITY,VISIBILITY/WIPER
8 complaints
THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE WINDSHIELD WAS FRACTURED ON THE PASSENGER’S SIDE. THE FRACTURE STARTED AT THE BASE OF THE WINDSHIELD AND EXPANDED TO 3 INCHES PAST THE CENTER OF THE WINDSHIELD. THE FRACTURE STOPPED 10 INCHES ABOVE THE WINDSHIELD. THE DRIVER’S SIDE WAS ALSO FRACTURED 6 INCHES TO THE LEFT, AND 18 INCHES TO THE RIGHT, AND APPROXIMATELY 10 AND A HALF INCHES FROM THE BASE. THE CONTACT STATED THAT THE WINDSHIELD WAS NOT HIT BY AN OBJECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
May 14, 2021
THE DRIVER SIDE REARVIEW MIRROR VIBRATES VIOLENTLY AND BLURS VISIBILITY AT SPEEDS HIGHER THAN 50 MPH. A TSB HAS BEEN ISSUED FOR THIS ISSUE, BUT MAZDA REFUSES TO REPAIR IT FOR CERTIFIED PREOWNED VEHICLES EVEN THOUGH THIS IS A MANUFACTURING DEFECT AND IS VERY DISTRACTING DURING DRIVING ON THE HIGHWAY. I HAVE TO LOOK AT THE MIRROR FOR A LONGER TIME TO MAKE SURE THE ROAD IS CLEAR, WHICH IS A HIGHER RISK TO MY SAFETY.
Apr 29, 2018
STONE HIT WINDSHIELD NEAR WIPERS AND DEVELOPED 3 FT CRACK WITHIN 12 HOURSAFTER OWNING THE CAR ONLY 2 MONTHS. REPLACED IT, THEN 9 MONTHS LATER I GET ANOTHER STONE CHIP ON PASSENGER SIDE ABOUT 6 INCHES FROM EDGE. IT DIDN'T CRACK UNTIL SAFELITE TRIED TO REPAIR. IT SPREAD, BUT CRACK STAYED UNDER THE SIZE OF A DOLLAR BILL. 6 MONTHS LATER IT SPREAD AFTER THE CAR SAT OUT IN THE SUN ON A HOT DAY. SO REPLACED THE WINDSHIELD AGAIN. A FEW WEEKS LATER REALIZE THE NEW WINDSHIELD IS DEFECTIVE - BUBBLES ON THE BOTTOM. SAFELITE REPLACES IT UNDER WARRANTY. ONE MONTH LATER I GET A NEW STONE CHIP DEAD CENTER. I'M GETTING IT REPAIRED. LET'S SEE IF THIS ONE SPREADS. SAFELITE CLAIMS CHIPS NEAR WINDSHIELD EDGE TEND TO SPREAD EASILY. I'VE NEVER REPLACED A WINDSHIELD IN ANY OF MY PREVIOUS 3 CARS ('71 VW SUPER BEETLE, '87 ACURA INTEGRA, '98 SUBARU FORESTER), EXCEPT THE LAST ONE AFTER OWNING IT FOR 14 YRS. IT SEEMS TO ME THERE IS SOMETHING WRONG WITH THE DESIGN OR MAKE OF THESE WINDSHIELDS. *TR
Sep 10, 2014
ON THE 4TH DAY OF OWNERSHIP A HORIZONTAL CRACK APPEARED IN WINDSHIELD ORIGINATING FROM THE PASSENGER SIDE WINDSHIELD COLUMN. WITHIN THE FIRST MONTH, A SECOND CRACK ALSO APPEARED ORIGINATING FROM THE CENTER TOP OF THE WINDSHIELD, TRAVELING VERTICALLY. THE WINDSHIELD THEREFORE HAD TO BE REPLACED WITHIN THE FIRST MONTH OF OWNERSHIP. NO ISSUES WITH THE NON-MAZDA WINDSHIELD. *TR
Aug 15, 2014
ROCK CHIP IN WINDSHIELD, THEN SPLIT INTO FOOT LONG CRACK FROM DRIVER'S SIDE A PILLAR. *TR
Aug 08, 2014
+ 3 more complaints for this component
AIR BAGS
7 complaints
I was driving down the road and my right side curtain airbag deployed. I did let my insurance company know but was told that they couldn’t do anything for me since it was not an accident. I called the local Mazda dealership and they told me that they could inspect the vehicle but it would not be on them. That it could have been a rat that chewed on something to cause it to deploy because I was not the first owner of the vehicle. There was no other damage other than the airbag and where it came through on the side.
Jun 29, 2025
THE AIRBAG WARNING LIGHT HAS COME ON. MY MECHANIC AND OPEN ROAD MAZDA SAID THE SAD CONTROL MODULE IS BAD. DASHBOARD LIGHT GOES OFF WHEN IT'S VERY HOT OUT. IF I DRIVE THROUGH A PUDDLE. I WAS INFORMED THAT THE MODULE IS BEHAVING EXACTLY LIKE THE RECALLED MODULES ON THE VIN NUMBERS BOTH BEFORE AND AFTER MY VIN. I BELIEVE THE MODULE IN MY TRUCK WITH THE ABOVE MENTIONED VIN SHOULD ALSO BE A SAFETY RECALL. MAZDA SAID NHTSA MUST ORDER THEM TO FIX IT AS A RECALL BEFORE THEY WILL FIX IT.
Mar 11, 2020
I RECEIVED A LEGAL NOTICE FOR DEFECTED AIRBAG( TAKATA AIRBAG INFLATORS) AND I BELIEVE THAT MY VEHICLE, MAZDA CX-5 IS ON YOUR RECALL LIST BUT WHEN I CONFIRMED WITH MAZDA DEALERSHIP, THEY TOLD ME THERE IS NO RECALL FOR AIRBAG. SO I WANT TO KNOW WHO IS CORRECT OR NOT. SINCE I RECEIVED THE NOTICE I'VE BEEN CONCERNING ABOUT IT.
Oct 30, 2017
THE PASSENGER AIRBAG LIGHT CAME ON AND CONTINUES TO FLASH. WENT TO DOLAN MAZDA DEALERSHIP TO DETERMINE THE ISSUE. THE PASSENGER AIRBAG SENSOR WAS BAD. NEEDS TO BE REPLACED. EVIDENTLY, THIS HAS HAPPENED ON OTHER VEHICLES. THE CAR IS NOT EVEN 4 YEARS OLD YET. THE SENSORS SHOULD LAST LONGER THAN THAT.
Aug 02, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V644000 (AIR BAGS) WAS RECEIVED IN SEPTEMBER. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jan 20, 2017
+ 2 more complaints for this component
STRUCTURE,VISIBILITY/WIPER
7 complaints
SUNROOF GLASS EXPLOSION SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING 65 MPH ON AN EMPTY HIGHWAY. INTERNAL SUNROOF COVER SHIELDED ANY DEBRIS. OUTSIDE CONDITIONS: CLOUDY DAY, AROUND 85 DEGREES AND HUMID. RAIN IN FORECAST. OTHER DETAILS: SPEED LIMIT WAS 70 MPH. GLASS SHATTERED AND A PORTION BLEW UP AND OUT OF THE VEHICLE. NO OTHER VEHICLES WERE PRESENT. EXTREMELY LOUD BOOM FOLLOWED BY SOUND OF AIR FLOWING INTO VEHICLE (LIKE AN OPEN WINDOW). WHEN OPENING THE COVER TO SEE WHAT IT WAS, PIECES OF GLASS FELL INTO THE VEHICLE. CURRENTLY UNDERGOING GETTING REPAIRS UNDER INSURANCE.
May 22, 2018
I WAS DRIVING ON THE HIGHWAY WHEN ALL OF A SUDDEN I HEARD A POP, I LOOKED ALL OVER THE WINDSHIELD AND I DIDN'T SEE ANYTHING. I DROVE FOR ANOTHER 15 MINUTES AND WHEN I LOOKED TO MY RIGHT I SAW A 6 INCH CRACK THAT STARTED FROM THE EDGE OF THE WINDSHIELD ON THE PASSENGER SIDE. IT COULD NOT HAVE BEEN FROM A PEBBLE OR IMPACT BECAUSE AT THE TIME I HEARD THE POP THERE WERE NO CARS OR TRUCKS IN FRONT OF ME. WHEN I TOOK THE CAR TO THE DEALER A COUPLE DAYS LATER TO GET AN OIL CHANGE I ASKED THEM WHAT THEY THINK OF THE CRACK AND THEY SAID THAT IT WAS FROM AN IMPACT AS THERE WAS AN IMPACT POINT ON THE CRACK. THAT SAME DAY I TOOK THE CAR TO A REPAIR SHOP AND IT TOOK THEM A WHILE TO LOOK FOR A REPLACEMENT WINDSHIELD. I DID SOME RESEARCH ONLINE AND APPARENTLY IT HAS BEEN HAPPENING A LOT TO OTHER CX-5 OWNERS. *TR
Oct 13, 2014
I LEASED A 2014 CX-5 GRAND TOURING IN APRIL 2014. ON 7/21/14 & AT 1800 MILES I NOTICED A LARGE CRACK IN THE WINDSHIELD THAT STARTED FROM THE TOP EDGE AND EXTENDED DOWN BELOW THE REAR VIEW MIRROR. WHEN I INSPECTED THE WINDSHIELD FROM THE OUTSIDE I COULD SEE NO ROCK CHIP. ON 7/25/14 I TOOK THE CAR TO H*** BODY & PAINT AND INQUIRED ABOUT REPLACING THE WINDSHIELD. THE TECHNICIAN THERE SAID IT LOOKED LIKE A PRETTY OBVIOUS CASE OF A STRESS CRACK & TOLD ME TO TAKE IT TO THE DEALER TO SEE IF THEY WOULD FIX IT. THAT SAME DAY I TOOK THE CAR TO THE DEALERSHIP & REPORTED TO THE SERVICE DEPT THAT I HAD A CRACK IN MY WINDSHIELD THAT WASN'T FROM A ROCK CHIP. BUT THE TECH SAID HE COULD SEE THE ROCK CHIP RIGHT AWAY & PERFORMED A "PEN TEST" TO SHOW ME THE ROCK CHIP. HE POINTED THE PEN DIRECTLY TO WHAT HE SAID WAS THE CHIP & I LOOKED AT IT CLOSELY. I SAID, "THAT STILL DOESN'T LOOK LIKE A ROCK CHIP TO ME; IT LOOKS LIKE THE CRACK STARTED FROM THE TOP EDGE UNDERNEATH THE SEAL." THE TECH SAID IT DOESN'T TAKE MUCH AT ALL FOR A CRACK LIKE THAT TO START. I COMMENTED THAT MAZDA MUST USE VERY POOR QUALITY WINDSHIELDS THAT CRACK SO EASILY FROM A ROCK CHIP SO TINY THAT I CAN'T EVEN SEE IT, & WITH ONLY 1800 MILES ON IT. THE TECH SAID I WAS WELCOME TO GET A SECOND OPINION ABOUT THE ROCK CHIP BUT THAT THE MAZDA WARRANTY DOESN'T COVER GLASS ANYWAYS. ON 7/28/14 I TOOK THE CAR TO T***GLASS AND INQUIRED ABOUT REPLACING THE WINDSHIELD. THEY QUOTED ME A PRICE NEAR $400. I SAID, "WHOA, THAT'S A LOT OF MONEY JUST BECAUSE OF A TEENY-TINY ROCK CHIP!" THE TECH SAID, "THAT'S NOT A ROCK CHIP, THAT'S A STRESS CRACK." I TOLD HIM, "THE DEALER TOLD ME ON FRIDAY THAT IT'S FROM A ROCK CHIP." THE TECH LOOKED AT THE WINDSHIELD AGAIN AND PERFORMED THE "PEN TEST." HE CAME BACK & SAID, "THERE IS NO ROCK CHIP ON THAT WINDSHIELD." I CONTACTED THE DEALERSHIP MANAGEMENT & THEY AGREED TO DO A "GOOD WILL" REPLACEMENT. *TR
Aug 15, 2014
IN ABOUT ONE YEAR AND 12,000 MILES THIS IS THE SECOND CRACKED WINDSHIELD I HAVE HAD. THIS TIME I WAS DRIVING AND HEARD A POP. ONE MINUTE LATER, THERE WAS A CRACK AT THE BOTTOM OF THE WINDSHIELD. NO HITS BY A ROCK, NOTHING. THIS IS AN STRUCTURAL PART OF THE CAR THAT IS FAILING CONSTANTLY, ACCORDING TO OTHER MAZDA OWNERS AND MAZDA IS LOOKING THE OTHER WAY AND DENYING THAT THEY HAVE A PROBLEM. AS SOMEBODY HAS SAID, IT IS PROBABLE THAT IN ORDER TO SAVE WEIGHT THEY MADE THE WINDSHIELD TOO THIN, AND IT FAILS AFTER A FEW MONTHS OF SERVICE DUE TO EXCESSIVE STRESS. WHEN YOU GO TO THE DEALER, THEY RUN THE "PENCIL TEST", AN IDIOTIC WAY TO TEST STRESS AND THEY TELL YOU THAT A ROCK HIT YOUR CAR. *TR
Jun 04, 2014
CRACK APPEARED IN THE WINDSHIELD WHILE PARKED OVERNIGHT. CRACK STARTS HALFWAY UP, AT THE DRIVER SIDE EDGE OF THE WINDSHIELD AND EXTENDS APPROXIMATELY 16 INCHES TOWARDS THE MIDDLE OF THE WINDSHIELD. WHEN THE WINDSHIELD WAS REPLACED, THE INSTALLER DID NOT FIND ANY EVIDENCE THAT THE WINDSHIELD HAD BEEN STRUCK BY ANYTHING. *TR
Mar 14, 2014
+ 2 more complaints for this component
STEERING
4 complaints
The contact owns a 2014 Mazda CX-5. The contact stated that while her husband was driving at a slow speed and attempting to parallel park, there was an abnormal sound coming from the engine before the steering wheel seized. No warning light was illuminated. The contact's husband exited the vehicle to inspect the vehicle, and another person stopped to assist and became aware that the ball joint had detached. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering knuckle had separated from the strut assembly, causing the failure. The vehicle was not repaired. The dealer was contacted and stated that the vehicle was not under warranty. The manufacturer was notified of the failure, but no assistance was provided. The contact related the failure to NHTSA Campaign Number: 16V203000 (STEERING); however, the VIN was not included. The failure mileage was approximately 135,000.
May 23, 2025
The contact owns a 2014 Mazda CX-5. The contact stated while driving over a speed bump the front-end of the vehicle collapsed to the ground. There was no warning light illuminated. The vehicle was towed to an independent mechanic, and the front strut assembly was replaced; however, the failure reoccurred. The vehicle was taken to the independent mechanic and the front strut assembly was replaced again. The dealer was contacted and stated that the vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 146,000.
Dec 21, 2022
DRIVING 5MPH ONTO STREET FROM DRIVEWAY, LOST CONTROL OF THE VEHICLE. WHEN STOPPED, THE DRIVER SIDE FRONT WHEEL WAS POINTING AWAY FROM THE INTENDED DIRECTION. THE BOLT CONNECTING THE CONTROL ARM TO THE WHEEL HAD SHEARED OFF. DUE TO THE DECOUPLING, THE LEFT AXLE WAS PULLED OUT OF TRANSMISSION AND WAS DAMAGED AS WELL. LUCKILY, THIS OCCURRED AT A SLOW SPEED AND NO ONE WAS INJURED (AT HIGHER SPEEDS, THIS WOULD HAVE BEEN CATASTROPHIC).
Mar 22, 2021
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KUHN MAZDA (813-872-4841, LOCATED AT 3900 W KENNEDY BLVD, TAMPA, FL 33609), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT
Oct 22, 2018
EXTERIOR LIGHTING
4 complaints
THE ENGINE OF MY MAZDA CX-5 2014 TURNED OFF WHEN I GOT HOME BUT I DIDN'T REALIZE THAT ALL THE ACCESSORIES STAYED ON. AS A RESULT, THE CAR DIDN'T START THE NEXT DAY AND IT RAN OUT OF BATTERY. TURNING IT COMPLETELY OFF WAS NOT AN EASY TASK. I HAD TO RESEARCH ONLINE TO FIGURE OUT THE TRICK MOVING THE SHIFT LEVER AND REALIZED THAT THIS IS A VERY COMMON ISSUE. I CHECKED ONLINE AND FOUND A THREAD THAT IS INCLUDED AT THE END OF THIS MESSAGE. MAZDA SHOULD TAKE RESPONSIBILITY AND GET THE CARS FIXED WITH A RECALL BUT IT SEEMS THAT THEY ARE JUST DENYING THE SITUATION. EVEN THOUGH IT DOESN'T REPRESENT A SAFETY ISSUE WHILE DRIVING A CAR, IT DOES REPRESENT A HUGE INCONVENIENCE TO OWNERS, AS WELL AS TIME AND MONEY. THE KNOWN FAULTY PART THAT NEEDS TO BE REPLACED IS THE KDY0-46-040 SWITCH. ONLINE THREAD WITH MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Nov 10, 2019
THE LOW BEAMS ON THIS VEHICLE ARE INEFFECTIVE ON DARK COUNTRY ROADS. ALSO, THEY ARE POINTED SO LOW THAT THEY DO NOT ILLUMINATE A STOP SIGN - THEY HIT JUST BELOW THE SIGN ITSELF. I TOOK IT TO THE DEALERSHIP TO GET THEM ADJUSTED, BUT THEY SAID THAT THEY COULD NOT BE ADJUSTED, AND THE HEIGHT IS NORMAL. WHILE DRIVING ON DARK ROADS, IF MY HIGH BEAMS ARE NOT ON THEN I NEED TO DRIVE REALLY SLOW SINCE I HAVE SUCH LIMITED VISIBILITY WITH MY LOW BEAMS.
Mar 31, 2016
HEADLIGHTS, LOW BEAM. I'VE HAD MY CX-5 TOURING SINCE I BOUGHT IT NEW IN JULY 2013. I ALWAYS NOTICED HOW THE HEADLIGHTS, WHEN TURNED ON, ARE VERY BRIGHT FOR A SPLIT SECOND, THEN INSTANTLY DIMS DOWN LOWER. THIS HAPPENED ALL THE TIME THE FIRST 2 YEARS DRIVING IT. I KNEW IT HAD THE LATEST TECHNOLOGY FOR ROAD ADAPTIVE HEADLIGHTS. SO I THOUGHT IT WAS THE WAY IT SHOULD WORK. ABOUT 2-3 MONTHS AGO, THEY STARTED TO COME ON, AND STAY BRIGHT CONSTANTLY, UNTIL I TURNED THEM OFF THEN ON AGAIN. NOW, THEY WOULD STAY BRIGHT FOR HOURS IF I DON'T TOUCH THE HEADLIGHT SWITCH. THEN WHEN I DO SWITCH THEM TO ANOTHER SETTING; THEY WOULD GO DIMMER AND STAY THERE. AFTER A FEW TIMES DOING THIS, I TOOK IT TO THE DEALER TO BE CHECKED OUT. AFTER A THOROUGH INSPECTION, THE MECHANIC REPORTED THAT THESE (FACTORY) HEADLAMPS ARE SUPPOSED TO TURN ON HIGH THEN LOW IN A SPLIT SECOND. THIS DOES NOT SOUND LOGICAL TO ME, ESPECIALLY SINCE I SPENT 15 YEARS WORKING IN THE AUTOMOTIVE INDUSTRY (FOR OEM SUPPLIERS, AND I ALSO WORKED DIRECTLY WITH FORD, CHRYSLER, MAZDA, OTHERS) FOR A FEW DIFFERENT MAJOR ELECTROMECHANICAL VEHICLE OEM COMPONENTS. UNLESS THERE IS SOMETHING I DON'T KNOW ABOUT THESE HEADLIGHTS, WHY WOULD THEY DO THIS SPLIT SECOND BRIGHT THEN DIM FOR THE FIRST COUPLE YEARS, AND SUDDENLY START STAYING BRIGHT FROM THE TIME I START THE CAR? THEY NOW (ERRATICALLY) STAY BRIGHT AS LONG AS I DON'T TOUCH THE SWITCH ARM. WHEN I DO, THEY COME ON BRIGHT FOR A SPLIT SECOND, THEN DIM DOWN. THIS CONDITION IS ERRATIC, PARKED, IN MOTION, IDLING ETC., I HAVE NOTICED ON POORLY LIT BACK ROADS, THAT THE HEADLIGHTS (WHEN "LOW" WERE NOT ADEQUATE TO SEE THE ROAD, AND IS A SERIOUS ROAD HAZARD. I OFTEN TURN ON THE HIGH BEAMS TO COMPENSATE FOR THE DIM HEADLIGHTS. I CAN SEND THE DEALER INSPECTION REPORT UPON REQUEST. THANK YOU. *TR
Feb 08, 2016
THE HEADLIGHTS OF THIS VEHICLE AT NIGHT AT LOW BEAM ARE VERY DANGEROUS. AT LOW BEAM, A DARK "CURTAIN" APPEARS THAT COVERS APPROXIMATELY THE TOP HALF OF THE WINDSHIELD AT ABOUT EYE LEVEL. THE LIGHTS ILLUMINATE THE ROAD BUT WITH THE CUT OFF AS DESCRIBED. IT IS VERY AWKWARD AND DISTRACTING. TO COUNTERACT, I HAVE TO DUCK MY HEAD DOWN TO TRY TO GET SOME FIELD OF VIEW IN FRONT OF THE VEHICLE WITH SOME PERSPECTIVE. I HAVE NEVER DRIVEN A CAR THAT HAS EXHIBITED ANYTHING LIKE THIS, AND THERE IS NO QUESTION THAT IT IS A MAJOR SAFETY DEFECT. WHEN APPROACHED BY ANOTHER VEHICLE AT NIGHT, THE "CURTAIN" DISAPPEARS BUT THIS IS ITSELF DISTRACTING AND OF CONCERN. MY WIFE TOOK OUR NEW CX-5 TO THE DEALER FOR THE FIRST SERVICE INTERVAL AND TOLD THE SERVICE DEPARTMENT ABOUT THIS EXPERIENCE. THE SERVICE DEPARTMENT ACKNOWLEDGED THAT THIS WAS A BIG SAFETY PROBLEM, AND THAT IT WAS WAITING ON A RESOLUTION. FRANKLY, MAZDA AND THE REGULATORS NEED TO GET THIS FIXED ASAP. THERE IS NO DOUBT THAT SOMEONE OR MANY PERSONS ARE GOING TO BE KILLED. THAT "CURTAIN" APPARENTLY IS NOT A MERE ADJUSTMENT ISSUE SINCE THE VERY GOOD LOCAL MAZDA DEALERSHIP CANNOT FIX IT. *TR
Jan 03, 2015
SEATS
4 complaints
THE DRIVER'S SEAT AUTOMATIC FRONT-TO-BACK ADJUSTMENT BECAME ABRUPTLY NON-FUNCTIONAL ON THE LEFT SIDE, MAKING IT IMPOSSIBLE TO ADJUST THE SEAT TO ACHIEVE A SAFE DRIVING POSITION. THIS WAS NOTED WHILE THE CAR WAS PARKED. NO ACCIDENT HAD OCCURRED AND NO DEBRIS WAS NOTED IN THE TRACK. THE DEALER (NELSON MAZDA COOL SPRINGS) NOTED THAT THE BOLTS/NUTS WERE COMPLETELY BROKEN. DEFECT SEEMS SIMILAR TO THE DEFECT DESCRIBED WITH MAZDA, 2, 3 AND 6 DRIVERS SEATS RECALLED IN 2017. *TR CONSUMER STATED I WANTED TO ADD ADDITIONAL INFORMATION TO MY COMPLAINT. I HAVE SINCE COME UPON THIS LINK THAT I BELIEVE DESCRIBES WHAT HAPPENED TO MY SEAT: HTTPS://MAZDA.OEMDTC.COM/511/FRONT-POWER-SEATS-DO-NOT-SLIDE-BACK-AND-FORTH-2013-2016-MAZDA THIS APPEARS TO DESCRIBE A KNOWN MANUFACTURER DEFECT IN DESIGN THAT HAS BEEN ELIMINATED WITH A NEW SEAT BASE DESIGN, THAT IMPACTS DRIVER SAFETY.*JB
Oct 12, 2019
LATCH ON THE DRIVER-SIDE, REAR FOLDING SEAT WON'T ENGAGE. I FOLDED THE SEAT-BACK FORWARD TO CREATE MORE CARGO ROOM. AFTERWARD, WHEN I FOLDED IT UPRIGHT THE LATCH THAT IS SUPPOSED TO LOCK IT IN AN UPRIGHT POSITION WOULD NOT ENGAGE. I TRIED MANY TIMES TO HAVE IT LATCH AND LOCK, BUT IT WOULD NOT DO SO AND IT JUST FLOPPED FORWARD. I WENT ON-LINE AND FOUND THAT OTHER CX-5 OWNERS HAVE HAD THE SAME PROBLEM. THIS CREATES A SAFETY ISSUE FOR PERSONS RIDING IN THE REAR SEAT.
Apr 25, 2018
ALL SEATS STARTED PRODUCING A SQUEAKING NOISE AFTER A COUPLE OF YEARS OF USE.
Jun 26, 2017
DRIVER SIDE SEAT STARTED GETTING HOT WHILE DRIVING BUT SWITCH WAS NOT ON. HAD TO STOP CAR AND WAIT FOR SEAT TO COOL OFF. THIS HAS HAPPENED 2 TIMES SO FAR. DEALER SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR.
Oct 10, 2015
VEHICLE SPEED CONTROL
4 complaints
TAKATA RECALL: THERE IS A PROBLEM WITH ACCELERATION AND THE CAR NOT TURNING COMPLETELY OFF ONCE THE PUSH START/STOP BUTTON IS PRESSED. DURING ACCELERATION THE GEARS SEEM LIKE THEY GET STUCK AND THE CAR DOES NOT ACCELERATE PROPERLY AND TO TURN THE CAR OFF COMPLETELY I WILL USUALLY HAVE TO TURN THE ENGINE BACK ON COMPLETELY, SHIFT IN REVERSE OR DRIVE THEN BACK TO PARK AND TURN OFF. SOMETIMES REPEATING THE PROCESS MULTIPLE TIMES UNTIL THE CAR TURNS OFF COMPLETELY. I FIRST NOTICED THIS PROBLEM A FEW MONTHS AGO AND HAS PROGRESSIVELY BECOME MORE FREQUENT IN OCCURRENCES.
Jul 19, 2018
MAZDA CX 5 AWD ATM. I STOPPED MY MAZDA CX 5 ON THE STOP LIGHT AND PUT THE GEAR NEUTRAL. WHEN I SWITCHED THE GEAR TO DRIVE, IT DIDN'T UPSHIFTED BUT STAYED ON THE SAME GEAR. IT COULDN'T MAKE MORE THAN 30 MPH WITH RMP SHOOTING UP VERY HIGH. I PULLED IT OVER, STOPPED THE ENGINE , RESTARTED THE ENGINE AND THE PROBLEM WAS GONE. *TR
Oct 09, 2014
TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 1,500.
Apr 23, 2014
I WAS DRIVING AT APPROXIMATELY 20 MPH. I GENTLY REDUCED SPEED TO MAKE A TURN AND WHEN TRIED TO ACCELERATE AGAIN, MY NEW CAR DID NOT ACCELERATED. I HAD TO FULLY STOP HAVING CARS BEHIND IN A MAYOR ROAD. AFTER FEW SECONDS IT DID ACCELERATE BUT DID NOT PASS THE 10 MPH. THE DEFECT WAS ONLY SEEN THAT DAY AND FORTUNATELY I COULD GET HOME AT 10 MPH. THE CAR WAS TURNED ON THE NEXT DAY AND WAS WORKING PROPERLY. IT WAS TAKEN TO THE DEALER AND WAS FOUND NOTHING. *TR
Mar 08, 2014
SUSPENSION
3 complaints
front passenger side CV Axle/Boot, control arm, tie rod end fell apart causing tire to dislocate from vehicle. Vehicle has been properly maintained. It is at Mazda dealer service dept. It can be inspected there. If this fell apart on freeway it could have caused a major accident and loss of life. Dealer has not confirmed problem yet, awaiting their inspection. There were no warning signs or symptoms or messages.System passed previous Mazda service multi point inspection. Incident occurred out of the blue.
Dec 28, 2021
While driving on an urban road and going over a slight bump, heard a clunk in the left rear wheel well. Pulled over and off road to investigate the situation. Was unable to see any particular cause in the rear suspension. However a small piece of corroded aluminum fell onto the ground from up inside the wheel well. The vehicle was taken to a repair shop and the diagnosis was that both aluminum rear shock mounting plates were corroded. The left rear shock had separated from the mounting plate. The service station was unable to locate-acquire new mounting plates, hence had to have both shocks completely replaced on Aug. 19, 2021. I believe this problem represents a risk to the public, a potentially serious safety issue. I have a photo of the repair invoice and imagine the repair shop can confirm the basic problem. I located a Mazda email contact address and emailed them regarding the issue this evening.
Sep 20, 2021
I HEAR SQUEAKING AT MY REAR DRIVER'S TIRE AS IF THE STRUT OR SUSPENSION IS IMPAIRED...I HEAR IT MOST PROFOUNDLY WHEN IT IS DAMP OR RAINY OUTSIDE WHILE IN MOTION. THIS HAS BEEN ONGOING SINCE FEBRUARY THIS YEAR. TODAY, 9/29 I TOOK IT TO MY HOME DEALERSHIP HILEY MAZDA IN HURST, TX...THEY MENTIONED SOMETHING ABOUT A BUSH WITHIN THE STRUTS THAT CAN GET LOOSE AND JUST NEEDS TIGHTENING. BUT, THEY WOULD HAVE TO ACCESS IT STARTING AT $120.00...WHICH I DIDN'T HAVE AS A FULLTIME STUDENT AND WORKING FULLTIME. YET, AT THE SAME TIME WHEN IT SQUEAKS, AS METAL RUBBING AGAINST METAL...IT VIBRATES AT STEERING AS IF I MAY LOOSE CONTROL OF MY VEHICLE. CAN SOMEONE PLEASE CHECK INTO THIS COMPLAINT IF THIS SHOULD COINCIDE WITH OTHER VEHICLES OF THE SAME ONLINE WITH NHTSA. BECAUSE, I HAD PURCHASED MY VEHICLE IN LATE APRIL 2016, I THOUGHT THAT MY COMPLAINT FELL IN LINE WITH RECALL ID 243197 IN 05/10/2016. WAS MY VEHICLE CALLED IN FOR THIS RECALL PRIOR TO MY PURCHASE? BECAUSE THE ONLY RECALL I AM COGNIZANT OF ACTING UPON IS THE LIFTGATE STAY DAMPER CONCERN STATUS DATE 07-22-2017. CAN YOU PLEASE INVESTIGATE FURTHER FOR ME? THANK YOU IN ADVANCE. RESPECTFULLY.
Sep 29, 2018
FUEL/PROPULSION SYSTEM
3 complaints
Strong gasoline odor outside the vehicle. I verified that the gas cap is locked after filling up. I see no dash board warning lights that would suggest that there is a problem with the fuel cap or fuel system. The odor is still there even after running the tank down considerably. The smell is mostly detected on the driver side of the vehicle starting at the driver door and moving toward the rear of the vehicle where the fuel door is positioned. The smell is there in warm and cooler weather. It is 60 degrees F and I can smell .it.
Nov 22, 2021
APPROXIMATELY APRIL 2014, I BEGAN TO NOTICE A GAS ODOR IN THE CAB OF MY 2014 MAZDA CX-5 TOURING. THE ODOR WAS STRONGER WHEN I EXITED THE VEHICLE AND STRONGER STILL AT THE REAR OF THE VEHICLE. IT CONTINUED SPORADICALLY AND BEGAN TO GROW IN INTENSITY OVER TIME. I THEN BEGAN TO NOTICE THAT MY GAS MILEAGE INDICATOR WOULD DROP THE MILES LEFT ON MY GAS TANK FROM APPROXIMATELY 15-50 MILES FROM THE TIME IT WAS PARKED TO THE NEXT TIME I STARTED THE ENGINE. ON ONE OCCASION MY VEHICLE LOST ALL THE GAS AND I HAD TO CALL INS CO FOR GAS TOW IN JULY, 2014. I WAS ALSO NOTICING DEAD SPOTS ON THE GRASS SECTION OF MY DRIVEWAY UNDER WHERE MY CAR HAD BEEN PARKED. I SCHEDULED AN ONLINE APPOINTMENT TO MAZDA DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE. I SHARED THE AFOREMENTIONED WITH SERV ADVISOR. HE DID NOT ASK TO SEE THEM. AFTER INSP, ADVISOR STATED HE HAD NOT FOUND THE SOURCE OF THE GAS LEAK BUT COULD SMELL THE GAS LEAK/ODOR FROM THE VEHICLE AND HE ARRANGED FOR A RENTAL UNTIL THEY COULD IDENTIFY THE PROBLEM. THE NEXT DAY HE STILL HADN'T FOUND THE PROBLEM BUT MAZDA TOLD HIM TO REPLACE THE GAS SENSOR. I ASKED HIM SEVERAL TIMES WHERE THE GAS WAS LEAKING FROM AND HE STATED HE DID NOT KNOW. I EXPRESSED MY CONCERNS THAT IF THEY DIDN'T KNOW, THEN HOW COULD THEY REPAIR THE LEAK CORRECTLY AND SAFELY. HE STATED HE DID NOT KNOW WHERE IT WAS LEAKING FROM BUT WOULD REPLACE THE SENSOR PER MAZDA INSTRUCTION AND MY VEHICLE WOULD BE READY ON 8/14/14. I CALLED ADVISOR BACK ON 8/13/14 TO VOICE MY CONCERNS AGAIN BUT HE NEVER RETURNED MY CALL. THIS PROBLEM CONTINUES AND IS INTERMITTENT. I HAVE RECENTLY CONTACTED MAZDA CORPORATE, 8/2016, AND SENT THE PICS TO MAZDA CORPORATE.
Aug 04, 2016
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT NOTICED A STRONG FUEL ODOR IN THE CABIN OF THE VEHICLE AND STATED THAT THE FUEL TANK EMPTIED PREMATURELY. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED A FUEL LEAK. THE DEALER STATED THAT THE FUEL SENSOR WAS DEFECTIVE, BUT THE ORIGIN OF THE FUEL LEAK COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 16,000.
Aug 14, 2014
POWER TRAIN,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
3 complaints
I WAS DRIVING ON A MAIN ROAD AND ALL OF A SUDDEN IT SEEMS AS IF THE CAR LOST POWER (2014 MAZDA CX-5 GRAND TOURING). I COULD NOT ACCELERATE AND A LOT OF THE LIGHTS ON THE DASH LIT UP (TPMS, TRACTION CONTROL, CHECK ENGINE LIGHT). THANKFULLY I WAS ONLY A MILE FROM HOME AND WAS ABLE TO TURN AROUND AND MAKE IT HOME, BUT I COULD HAVE BEEN IN A SERIOUS ACCIDENT WITH MY INFANT IN THE CAR AS I WAS ABOUT TO GET ON THE HIGHWAY. I WAS ONLY ABLE TO GO ABOUT 10 MPH, CAR KEPT REVVING, SPUTTERING AND VIBRATING. ONCE I GOT HOME I SHUT THE CAR OFF FOR A FEW MINUTES. IT STARTS NO PROBLEM BUT SAME LIGHTS KEEP FLASHING AND I FEEL THE WHOLE CAR VIBRATING, I DON'T FEEL SAFE IF THIS CAR. THIS IS A SERIOUS SAFETY ISSUE, CAR IS ONLY 3 YEARS OLD WITH 50,000 MILES ON IT, IT IS NOT NORMAL FOR A CAR TO COMPLETELY LOSE POWER TO THE POINT WHERE IT ALMOST COMES TO A COMPLETE STOP. MAZDA NEEDS TO ISSUE A RECALL BEFORE SOMEONE GETS INTO A SERIOUS ACCIDENT BECAUSE OF THIS!
Feb 25, 2018
ENGINE/ACTIVE ACCESSORIES WOULD NOT SHUT OFF. AFTER STOPPED AND PUT THE VEHICLE INTO THE PARK POSITION, AND PUSHED THE START/STOP BUTTON TO TURN OFF THE VEHICLE, IT WOULD NOT SHUT OFF. IT SOUNDED LIKE THE ENGINE SHUT OFF BUT THE ACCESSORIES WERE ACTIVE AND FULLY ENGAGED AND BEEPING. I TRIED PUSHING OFF BUTTON SEVERAL TIMES, RESTARTING /SHUTTING OFF AGAIN,AND DRIVING TO ANOTHER PARKING STALL, I HAD TO LEAVE MY CAR UNLOCKED, ACTIVELY ENGAGED WITH ACTIVE ACCESSORIES FULLY ON IN MY DRIVEWAY AT HOME, IN SHOPPING CENTERS LIKE TARGET, WALMART, THE MALL, AND GROCERY STORE. EACH TIME WHEN I RETURNED TO MY VEHICLE ACC WERE STILL ON. I HAD TO DRIVE THE CAR A BIT AND KEEP TRYING TO PARK UNTIL IT SHUT OFF. THE FIRST TIME THIS OCCURRED WA APPROX JULY- AUGUST , 2015 AND MY CAR WAS STILL UNDER THE 36K/3YR WARRANTY AND I WAS TOLD BY THE MAZDA SERVICE ADVISOR THAT IT WAS JUST A LOW KEY BATTERY AND I NEEDED TO REPLACE IT. HE SAID HE DID A COMPLETE DIAGNOSTIC CHECK AND NO PROBLEM SHOWED UP. IT OCCURRED INTERMITTENTLY SO I BELIEVED HIM. RECENTLY JULY 2016- AUG 2016 IT ACTUALLY GOT WORSE AND HAPPENED APPROXIMATELY 5 TIMES WITHIN ONE MONTH. I CHANGED BATTERIES THREE TIMES ON TWO SEPARATE KEYS. THE BATTERIES ARE NOT THE PROBLEM OR ANSWER AND HAS NOT RESOLVED THE PROBLEM. I THINK THIS IS MIGHT BE A TRANSMISSION, ENGINE, IGNITION OR ELECTRICAL STABILITY CONTROL; I DON'T KNOW, BUT DEFINITELY NOT A LOW KEY BATTERY PROB AS I WAS TOLD BY MAZDA SEVICE ADVISOR.
Aug 04, 2016
I WAS TRAVELING ABOUT 35MPH UP A SLIGHT INCLINE WHEN THE ENGINE LOST POWER AND STARTED SHAKING. THE TRACTION CONTROL SYSTEM, TIRE MONITORING, AND CHECK ENGINE LIGHT ALL CAME ON AT THE SAME TIME. THE ENGINE DIDN'T HAVE ANY POWER EVEN WHEN I PRESSED ALL THE WAY ON THE ACCELERATOR I COULDN'T GET IT TO GO ANY FASTER THAN 45MPH.
Apr 01, 2016
POWER TRAIN,SERVICE BRAKES,ENGINE
2 complaints
I was waiting at a traffic signal to make a left turn, with my foot on the brake. The car accelerated aggressively, with no warning, like the pedal was pushed to the floor. I stood on the brake and shoved the shifter into park - coming to a stop in the middle of the intersection, Fortunately my wheels were pointed straight and the car did not race into oncoming traffic. My [XXX] father was in the car with me. Thankfully, my grandchildren were NOT in the car. You could smell the gas and brakes. It was NOT driver foot placement, nor was it floor mats. Vehicle has ~ 75K miles, and I am terrified of this happening again. I had driven this car regularly in rush hour stop & go traffic for years with no event like this ever before. Apparently sudden unintended vehicle acceleration is a recognized problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jun 13, 2024
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Jan 24, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
WHEN THE CAR IS PUT INTO PARK IT DOES NOT ALWAYS REGISTER COMPLETELY. THE GEAR IS CLEARLY IN PARK, THE DOORS UNLOCK, BUT WHEN I PUSH THE IGNITION OFF THE RADIO STAYS ON. THIS APPARENTLY HAPPENS TO A LOT OF PEOPLE AND IS A FAULTY AT SHIFTER SWITCH (ACCORDING TO THE INTERNET). IT WILL OFTEN TAKE SOME FIDDLING AND 'AGGRESSIVELY' PUTTING IT INTO PARK SOMETIMES 15 TIMES BEFORE I ACTUALLY GET IT TO SHUT OFF. MAZDA HAS CHANGED THE WAY THEY MAKE THIS PART, BUT HAVEN'T ISSUED A RECALL.
Sep 09, 2019
NO ISSUES LEADING UP TO THIS POINT WITH MY CX-5. WENT TO START THE CAR AND ALL THE DASH LIGHTS ILLUMINATED AND REMAINED ON. AS I BEGAN TO DRIVE, I ATTEMPTED TO USE THE RIGHT HAND TURN SIGNAL AND THE WARNING LIGHTS FLASHED RAPIDLY AS THE ELECTRICAL SYSTEM, BLUETOOTH, NAVIGATION, AND ENTIRE ENGINE SHUT OFF. I STOPPED THE CAR, PUT IT IN PARK, AND TRIED RESTARTING. WHEN IT DID, HALF OF THE WARNING LIGHTS WERE ON IN PARK, INCLUDING THE SERVICE ENGINE LIGHT, AND WHEN PUT IN DRIVE THE REST OF THE LIGHTS CAME BACK ON. I TRIED THE RIGHT SIGNAL AGAIN (IN PARK) AND THE SAME ISSUE OCCURRED, WITH THE END RESULT OF THE ENGINE TURNING OFF. AS I DROVE WITH THESE LIGHTS ON, NEW WARNINGS CAME ON AND OFF, INCLUDING LOSS OF POWER TO MY STEERING(MAKING IT MORE DIFFICULT TO TURN), ABS, SPEED MONITORING, TIRE PRESSURE, BLIND SPOT MONITORING, HORN, AND BASICALLY ANYTHING ELSE CONTROLLED ELECTRONICALLY. I RAN THE CODES AND GOT LONG LIST, WITH MOST OF THEM BEING CONNECTED TO LOSS OF COMMUNICATION. SOME CODES WERE: U0121, P0500, P0685. I TOOK IT TO THE MAZDA DEALER, AND AFTER 2 HRS OF DIAGNOSTIC THERE WERE UNABLE TO FIND THE PROBLEM AND SAID THEY WOULD NEED MORE TIME (AND MONEY, OBVIOUSLY). FROM READING OTHER BLOGS/COMMENTS WITH THE SIMILAR ISSUE, SEEMS TO BE A FAULTY GROUND WIRE. THIS IS SOMETHING THAT IS EXTREMELY DANGEROUS AND SEEMS TO BE OCCURRING A LOT IN THIS MODEL. MAZDA NEEDS TO ADDRESS THIS ISSUE ASAP
Aug 14, 2016
POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER
2 complaints
MY VEHICLE WILL NOT TURN OFF WHEN I PLACE IT IN PARK AND TURN OFF THE ENGINE. IT CAUSES ME TO TURN ON THE ENGINE, MOVE THE VEHICLE'S SHIFT LEVEL, PLACE IT BACK IN PARK, AND TRY TURNING IT OFF AGAIN. SOMETIMES IT TAKES 5 TO 10 MIN OF REPEATING THIS PROCESS IN ORDER TO TURN OFF THE VEHICLE. THIS SEEMS TO BE A KNOWN ISSUE FOR OTHER MAZDA CX-5 OWNERS BASED ON THOUSANDS OF RELATED COMPLAINTS ON FORUMS DATING BACK TO AT LEAST 2015 ON GOOGLE AND BING. THIS EFFECTS THE CARS, BATTERY, ENGINE, SHIFT LEVER, AND ALSO MAKES IT UNCERTAIN IF YOU ACTUALLY HAVE THE CAR TRULY IN PARK OR ON/OFF. THE ISSUE HAPPENED OCCASIONALLY BEFORE BUT IS NOW EVERYTIME I TRYING AND TURN OFF THE VEHICLE! MAZDA USDA IS AWARE OF THE ISSUE NOT TAKING RESPONSIBILITY.
Jul 24, 2019
WHEN PUTTING THE VEHICLE IN PARK, THE VEHICLE OFTEN DOES NOT FULLY TURN OFF (GOES INTO ACCESSORY MODE). IT SEEMS TO BE A SHIFTER ISSUE, OR IT DOES NOT KNOW IT'S IN PARK. I HAVE SEEN MANY SIMILAR REPORTS ON THIS AT HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Jul 04, 2019
ELECTRONIC STABILITY CONTROL (ESC)
2 complaints
2014 CX-5 DOESN'T TURN OFF PROPERLY. I PRESS THE START/STOP ENGINE BUTTON, BUT IT CAN'T SENSE MY CAR IS IN PARK, SO THE DASH AND RADIO REMAINS ON, KILLING THE BATTERY AS A RESULT. THIS OCCURS WHEN PARKING THE CAR IN PARKING LOTS AND MY GARAGE. GETTING IT TO TURN OFF REQUIRES TURNING THE ENGINE OFF/ON OVER AND OVER AGAIN WHILE USING FORCE TO JIGGLE THE SHIFT LEVER BACK AND FORTH, WHICH CAN TAKE SEVERAL MINUTES.
Jun 25, 2019
WHEN THE CAR IS PARKED, WITH MY FOOT ON THE BREAK AND THE SHIFT LEVER IN "P" POSITION PRESSING START/STOP BUTTON THE ENGINE SHUTS OFF BUT THE IGNITION REMAINS ON. THIS HAS CAUSED MY BATTERY TO DIE ON TWO DIFFERENT OCCASION DUE TO THIS PROBLEM.
Jul 18, 2018
POWER TRAIN,UNKNOWN OR OTHER
2 complaints
THE SHIFTER DOESN'T STAY IN PARK. THE CAR DOES NOT SHUT OFF WHEN YOU PUSH THE BUTTON. YOU HAVE TO WIGGLE THE GEARSHIFT, TAKE IT IN AND OUT OF PARK, AND PUSH THE BUTTON MULTIPLE TIMES BEFORE IT WILL WORK AND SHUT THE CAR OFF. TOOK IT TO DEALERSHIP 2/19/2019 AND THE KDYO-46-040 SWITCH HAD TO BE REPLACED.
Feb 19, 2019
WHEN PUTTING THE VEHICLE IN PARK THE ENGINE WILL NOT CUT OFF AM BEING TOLD IT IS THE SHIFTER POSITION SWITCH THIS IS HAPPENING SEVERAL TIMES. WHEN ATTEMPTING TO SHUT OFF VEHICLE WHILE IN PARK. IT DOES NOT MATTER WHERE IT IS PARKED HAS BEEN HAPPENING FOR AT LEAST 3-4 MONTHS
Apr 28, 2018
LATCHES/LOCKS/LINKAGES
2 complaints
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Jun 05, 2017
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (LATCHES/LOCKS/LINKAGES) FOR THE DOOR HATCH; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mar 23, 2017
FUEL/PROPULSION SYSTEM,VISIBILITY/WIPER
1 complaint
There is a pressure crack that goes almost all the way across my front windshield, there are no chips or dings in the glass. Second you can smell gas fumes near the back of the car but no gas is leaking
Apr 15, 2024
STEERING,SUSPENSION
1 complaint
Car was inspected in April of 2021. The front of car started making knocking or clunking sounds on the right side. 2 weeks later, while making a U-turn instead of getting on the interstate, there was a loud crunch/crash sound. It sounded like a garbage can went under the vehicle. Upon further investigation, realized that the right ball joint somehow dropped out of the knuckle. This forced the axle to pop out and further damaged the rest of the suspension components. Thank god this didn’t happen on the highway with my wife and 2 toddlers in the car- that would have been horrific.
Jan 14, 2023
SUSPENSION,WHEELS
1 complaint
Lower ball joints, lower control arms, and axles failed on the front right and front left of the vehicle while driving. The wheels were partially disconnected with no ability to steer or drive my vehicle. Both failures happened within 2 1/2 months. After the right side failed, the auto mechanic checked the left side yet it failed regardless of all inspections including the annual state requirement. During both failures I was fortunate to be driving through turns at slow rate of speed. Serious injuries and more likely casualties would have occurred had I been driving at a higher rate of speed through traffic when the failures occurred.
Nov 05, 2022
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
1 complaint
THE STARTER IGNITION BUTTON WILL TURN OFF THE ENGINE BUT FAIL TO TURN OFF THE RADIO AND THE LIGHTS. THE ONLY WAY TO TURN IT OFF IS TO REPEATEDLY TURN ON THE IGNITION BUTTON, UNTIL IT TURNS OFF.
Mar 30, 2021
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
1 complaint
THE VEHICLE FAILS TO TURN OFF AUXILIARY POWER WHEN THE ENGINE IS DISENGAGED AFTER VEHICLE IS IN PARK. THIS PREVENTS THE VEHICLE FROM LOCKING AND RESULTS IN A DRAINED BATTERY. *TR
May 06, 2020
POWER TRAIN,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD NOT TURN OFF, DRAINING THE BATTERY ALL THE WAY DOWN. THE FOLLOWING MORNING, WE HAD TO HAVE THE VEHICLE TOWED TO A NEARBY MAZDA SERVICE CENTER.
Nov 29, 2019
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
MY 2014 CX-5 WILL NOT COMPLETELY SHUT OFF. AFTER PUTTING INTO PARK AND PUSHING THE BUTTON TO TURN OFF, THE ENGINE WILL TURN OFF BUT THE AUX POWER TO THE RADIO AND DASH DO NOT TURN OFF. I HAD TO TURN THE CAR BACK ON AND PUT THE CAR IN GEAR AND BACK TO PARK MULTIPLE TIMES BEFORE IT WILL TURN OFF COMPLETELY.
Jul 30, 2019
POWER TRAIN,UNKNOWN OR OTHER,ENGINE
1 complaint
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
Jul 16, 2019
POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
1 complaint
THE ENGINE WAS IN DRIVE AND THE BRAKE PEDAL WAS FULLY DEPRESSED. THE CAR WAS STOPPED FOR AT LEAST 5 SECONDS- AT WHICH POINT THE ENGINE STARTS TO REV, LOUD CLUNK FROM BEHIND AND THE CAR JUMPS FORWARD AT LEAST 5 FEET. FEELS AS THOUGH WAS HIT FROM BEHIND. IN ADDITION, THE CAR SUDDENLY STARTS TO REV UP TO 4000-5000 RPM WHILE AT STOP AND WHILE DRIVING LOCALLY (NOT HIGHWAY DRIVING)
Mar 18, 2019
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
MY WIFE COMPLAINED ABOUT HOW SHE TRIED TO ACCELERATE AND IT DIDN'T WORK ONE RANDOM TIME WHILE SHE WAS DRIVING. I TOOK IT AROUND THE NEIGHBORHOOD TO TEST IT OUT. I WASN'T EVEN OUT OF MY BLOCK BEFORE THE INCIDENT HAPPENED. I WAS IN THE MIDDLE OF A TURN AND EVERYTHING JUST STOPPED. I WAS GOING LESS THAN 10 MPH WHEN IT HAPPENED. SEVERAL LIGHTS CAME ON ON THE DASHBOARD. THE TRACTION CONTROL LIGHT, THE AT LIGHT, THE TPMS LIGHT, AND THE CHECK ENGINE LIGHT. SOMETHING BAD HAPPENED AND THIS COULD HAVE KILLED SOMEONE HAD IT HAPPENED ON THE HIGHWAY. I TURNED THE CAR OFF AND ON AND NOW ONLY THE CHECK ENGINE LIGHT IS ON. I WAS ABLE TO DRIVE IT AGAIN AT THAT POINT.
Feb 13, 2019
EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER IS WRAPPED AROUND THE GEAR STICK WHY IT WILL NOT GO INTO PARK AND THE ISSUE IS THE VEHICLE CONTINUOUSLY HAVING ISSUES TO TURNING OFF.. I HAVE A VIDEO RECORDING OF THE CHARGER WRAPPED AROUND THE GEAR STICK AND THE VEHICLE PUT INTO PARK WITH NO ISSUES. I ALSO BOUGHT THE PHONE CHARGER LONG AFTER THIS ISSUE STARTED. THEY CHANGED THE SHIFTER 03/2018 BECAUSE IT WAS NO GOOD AND THEY CHARGED ME FOR AN ITEM THEY ARE AWARE OF HAS ISSUES. I HAD TO GOOGLE HOW TO TURN MY VEHICLE OFF 11/27/2018.
Dec 20, 2018
UNKNOWN OR OTHER,ENGINE
1 complaint
TAKATA RECALL. FOR THE PAST 2 MONTHS MY 2014 MAZDA CX-5 WILL NOT SHUT COMPLETELY OFF AFTER PLACING THE CAR IN PARK. NOW WHAT WAS ONCE A MONTH OR WEEK IS NOW SEVERAL TIMES A DAY. THE RADIO, LIGHTS, AND BEEPING WILL STAY ON AS IF THE VEHICLE HAS NOT BEEN PUT INTO PARK. ITS PARKED AND NOT MOVING BUT EVERYTHING STAYS ON. I WILL HAVE TO TURN THE CAR BACK ON PUT IT IN DRIVE TO PARK AND REVERSE TO PARK SEVERAL TIMES BEFORE THE CAR WILL ACKNOWLEDGE PARKED.
Aug 21, 2018
ELECTRICAL SYSTEM,SERVICE BRAKES
1 complaint
WENT IN FOR A SERVICE AROUND 55,000 MILES AND WAS TOLD THAT NEW REAR BRAKES WERE NEEDED. GOT A SECOND OPINION AND WAS TOLD THAT THEY COULD GO A LITTLE LONGER. STARTED HEARING SQUEAKING, TOOK THEM BACK TO THE MECHANIC WHO SAID THEY NEEDED REPLACING. REPLACED AT 59,000 MILES. WENT IN TODAY 7/26/18 AND WAS TOLD MY REAR BRAKES WERE AT 4% AND WOULD NEED REPLACING BY MY NEXT VISIT. THIS WOULD MEAN 2 REAR BRAKE REPLACEMENTS WITHIN 10,000 MILES. MY FRONT BRAKES ARE STILL FINE. I SEE MANY COMPLAINTS ABOUT THIS FOR THE CX 5, THERE A SEVERAL TSBS OUT. CALLED MAZDA WHO SAID THEY WEREN'T AWARE OF THIS PROBLEM AND THAT BRAKES ARE CONSIDERED A NORMAL PART OF WEAR AND TEAR. MY SECOND ISSUES IS THAT WHEN I PUT MY CAR IN PARK AND ATTEMPT TO SHUT IF OFF BUT IT WILL NOT POWER OFF. THIS DOESN'T HAPPEN EVERY TIME, BUT PROBABLY EVERY 4TH OR 5TH TIME. I READ ONLINE THAT IT'S A TRANSMISSION SENSOR ISSUE AND THAT THE TRANSMISSION SENSOR NEEDS REPLACING. BOTH OF THESE ISSUES ARE VERY PREVALENT AND I'M HOPING THERE CAN BE A RECALL ON BOTH.
Jul 26, 2018
SEATS,UNKNOWN OR OTHER
1 complaint
THE MOTOR ON THE DRIVER SEAT IS BROKEN AND ALLOWS ONLY ONE SIDE OF THE SEAT TO MOVE FORWARD AND THE CAR DOESN'T FULLY TURN OFF WHEN PLACED IN PARK BECAUSE OF A GEAR SHIFT ISSUE.
Jun 20, 2018
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,UNKNOWN OR OTHER
1 complaint
A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIMES BEFORE EVERYTHING SHUTS DOWN.
Jun 20, 2018
UNKNOWN OR OTHER,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
1 complaint
WHEN I PUT MY CAR IN PARK, AND TRY TO TURN OFF THE CAR, THE BATTERY STILL STAYS ON (RADIO, ETC). I'VE HAD MY CAR'S SELECTOR SWITCH REPLACED AT A COST TO ME ($300) AFTER THE DEALER SAID THAT WAS THE PROBLEM. I AM NOW HAVING THE PROBLEM AGAIN. I AM A MOM WITH 2 LITTLE KIDS AND I AM PETRIFIED OF BEING STUCK IN THIS CAR THAT WON'T TURN OFF. I HAVE A VIDEO OF THE CAR ACTING IN THIS ACTION BUT AM UNABLE TO ATTACH IT IN THIS FORUM. I WOULD BE HAPPY TO EMAIL IT.
Jun 01, 2018
VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
1 complaint
ON THREE OCCASIONS, WHILE PARKING MY VEHICLE AND REVERSING OUT OF A PARKING SPOT, MY VEHICLE SLIPPED AND AUTOMATICALLY ACCELERATED FORWARD WITHOUT ME PRESSING THE GAS PEDAL. THE MOST RECENT INCIDENT OCCURRED ON MAY 17, 2018 WHILE I WAS ATTEMPTING TO PARK MY VEHICLE AND IT AUTOMATICALLY ACCELERATED WITHOUT ME PRESSING THE GAS PEDAL AND CAUSED ME TO CRASH INTO 2 POLES THAT WHERE PLACED IN FRONT OF A DOORWAY IN THE PARKING LOT. THE SECOND ISSUE I HAVE WITH THIS VEHICLE IS THE POWER BUTTON ON THE IGNITION WILL NOT TURN OFF WHEN I PRESS THE OFF BUTTON. IN ORDER FOR THE POWER TO TURN OFF, I HAVE TO CONTINUOUSLY PRESS THE BRAKE, MOVE THE PARKING GEAR BACK AND FORTH AND PRESS THE IGNITION BUTTON SEVERAL TIMES BEFORE THE POWER SHUTS OFF.
May 20, 2018
POWER TRAIN,ENGINE
1 complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO TURN OFF. THE CONTACT HAD TO MANEUVER THE GEAR SHIFTER IN ORDER FOR VEHICLE TO SHUT DOWN. THE VEHICLE WAS TAKEN TO DESTINATION KIA (760 CENTRAL AVE, ALBANY, NY 12206) AND WAS INFORMED THAT THE ENGINE COOLING SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS REFERRED TO THE LOCAL MAZDA DEALER. THE VEHICLE WAS TAKEN TO DEPAULA FORD (799 CENTRAL AVE, ALBANY, NY 10206) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 84,432.
Dec 08, 2017
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
1 complaint
WHEN I START THE CAR ALL THE DASH LIGHTS ILLUMINATED AND STAYED ON AS I DROVE THE CAR. WHEN I TURNED ON THE RIGHT TURN SIGNAL ALL THE WARNING LIGHTS FLASHED RAPIDLY THE NAVIGATION, ELECTRICAL SYSTEM SHUT DOWN AND THE CAR STARTED TO DIE. THE SERVICE ENGINE LIGHT STAYS LIT THE WARNING ABOUT A POWER STEERING FAILURE, BRAKE FAILURE AND KEYLESS ENTRY PROBLEM, ABS, SPEED MONITORING TIRE PRESSURE ALL COMES UP IN THE WARNING AREA. THE POWER STEERING DOES FAIL MAKING IT HARD TO TURN. IN DOING RESEARCH ON THE ISSUE IT COMES FROM A FAULTY GROUND CABLE ISSUE ON THE RIGHT SIDE OF THE CAR. I HAVE HAD THIS OCCUR 3 DIFFERENT TIMES NOW ON THIS CAR.
Sep 15, 2017
WHEELS
1 complaint
WHILE DRIVING ON I95 NORTH AT APPROX. 55-60MPH AND BETWEEN FOREST HILL AND SOUTHERN BLVD, THE VEHICLE HIT A PIECE OF WOOD OR METAL THAT WAS ON THE ROAD. THE FRONT WHEEL CRACK IN HALF. CONCERN WITH STRUCTURAL INTEGRITY OF THESE WHEEL.
May 02, 2017
SERVICE BRAKES, HYDRAULIC
1 complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE REVERSING THE VEHICLE, THE BRAKES MADE NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT WATER ENTERED AND CAUSED THE CALIPERS TO RUST. THE BRAKES WERE DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Feb 14, 2017
TIRES
1 complaint
RIGHT REAR TIRE UNEXPECTEDLY BLEW OUT WITH NORMAL STREET DRIVING AT 40 MPH. NO HAZARDS WERE STRUCK. LOST CONTROL OF CAR. TREAD COMPLETELY SEPARATED FROM BELT.
Dec 10, 2016
SEAT BELTS
1 complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT HAD DIFFICULTY LATCHING AND WOULD UNLATCH INDEPENDENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Dec 08, 2016
AIR BAGS,STRUCTURE,UNKNOWN OR OTHER
1 complaint
PURCHASED MY VEHICLE NEW JUL 2013. THE FOLLOWING PROBLEMS WERE ALL REPORTED TO MAZDA DEALERSHIP, SOME REPORTED AS SEPARATE COMPLAINTS, SOME REPAIRED, SOME MINIMIZED/DISMISSED. 1. LIFT GATE LATCH/OPERATION DOES NOT ALWAYS CLOSE PROPERLY TO ENGAGE LOCK. MUST OFTEN BE SLAMMED HARD SEVERAL TIMES TO CLOSE/LOCK, ONGOING SINCE PURCHASE. (MINIMIZED/DISMISSED BY DEALER) 2. PASSENGER SIDE AIRBAG INDICATOR LIGHT STATES THAT THE PASSENGER SEAT IS NOT OCCUPIED WHEN IT IS, ONGOING SINCE PURCHASE.(MINIMIZED/DISMISSED) 3. SUSPENSION. CAR IS EASILY ROCKED BACK/FORTH BY MY YOUNG CHILDREN, ONGOING SINCE PURCHASE. (MINIMIZED/DISMISSED) 4. PASSENGER SEAT BELT WOULD NOT ENGAGE. REPAIRED, UNDER WARRANTY. 5. DRIVER N PASSENGER WINDOW CLICKING/POPPING NOISE. DRIVER SIDE WINDOW REGULATOR REPLACED, UNDER WARRANTY. SEPARATE COMPLAINTS FILED: 6. FUEL ODOR IN CABIN AND LEAKAGE ONTO GROUND. DEAD SPOTS ON GRASS, STAINS ON DRIVEWAY. UNABLE TO LOCATE PROBLEM, REPLACED SENSOR, UNDER WARRANTY. STILL HAVING INTERMITTENT PROBLEM. UNDER INVESTIGATION BY MAZDA CORPORATE. 7. REAR BRAKES; PREMATURE UNEVEN WEAR, NO LIGHT INDICATOR, INNER PADS WORE TO 1MM AND OUTER PADS WORE TO 4MM, ROTORS AT 10MM. FRONT BREAKS AT 8MM; UNKNOWN IF UNEVEN WEAR. SQUEALING, GRINDING INTERMITTENT NOISE BEGAN ABT 35K MILEAGE MOSTLY WHILE DRIVING NOT BREAKING, AND INCREASED IN NOISE LEVEL, DURATION, AND OCCURRENCE AT ABT 40-45K MILES. THERE IS A TSB 04/005/15 BUT FOR EAST COAST CONDITIONS. INITIALLY DISMISSED, MINIMIZED, IGNORED BY DEALERSHIP. MAZDA CORPORATE PAID FOR DIAGNOSTIC BUT SAYS ITS NORMAL AND NOT UNDER WARRANTY, 8. POWERTRAIN: THE INSTRUMENT PANEL STAYS ON AFTER SHUTTING OFF THE ENGINE. THEN CAR BEEPS WHEN I OPEN THE DOOR AND I CANNOT LOCK IT. AFTER LEAVING CAR LIKE THIS AND RETURNING TO VEHICLE I HAVE HAD TO HAVE ROADSIDE COME TO RECHARGE DEAD BATTERY. TOLD TO CHNG KEY BATTERY. NO HELP
Aug 04, 2016
SERVICE BRAKES,VISIBILITY/WIPER
1 complaint
2 ISSUES SO FAR WITH THIS CAR: 1ST - REAR BRAKES SEIZED UP AFTER 30K CAUSING A TRAIL OF SMOKE TO FOLLOW MY CAR WHILE ON THE HIGHWAY, FOLLOWED BY AN EMERGENCY STOP ON THE SIDE OF THE ROAD. THE HUB, ROTOR, BRAKE CALIPER, AND TIRES BECAME SO HOT THAT THE TIRE PRESSURE SENSOR WENT OFF AND UPON INSPECTION, THE TIRE PRESSURE HAD INCREASED FROM 35PSI TO OVER 50PSI (TIRE PRESSURE GAUGE DID NOT GO HIGHER THEN 50) DUE TO HEAT. WAS TOLD THAT DUE TO SALT AND SAND (LIVE IN COLD CLIMATE) CORROSION CAUSED THE ISSUE. REAR BRAKES AND ROTORS REPLACED @ $208.95. CURRENTLY FIGHTING MAZDA FOR A REFUND AS THIS IS CLEARLY COVERED UNDER THE 3 YEAR 36K MILE WARRANTY PER TSB: 04005/15 - SEE WARRANTY SECTION ON 3RD AND 4TH PAGE. I HAD FAMILY IN THE CAR WHEN THIS HAPPENED AND AM WORRIED ABOUT THE LONG TERM SAFETY OF THIS CAR AND IT'S BRAKING SYSTEMS. A REAR TIRE BLOW OUT CAUSED BY THIS ISSUE COULD HAVE CAUSED A FATAL CRASH AT HIGHWAY SPEEDS. 2ND - I HAVE REPLACED THE WINDSHIELD ON THIS CAR 5 TIMES NOW IN UNDER 30K MILES. I HAVE BEEN TOLD REPEATEDLY THAT THIS IS DUE TO ROCK CHIPS, BUT TWICE THE CRACK APPEARED OUT OF NO WHERE WHILE THE CAR WAS PARKED IN A TEMP CONTROLLED GARAGE OVERNIGHT. I HAVE NEVER HAD THIS ISSUE WITH ANY OTHER CAR I HAVE EVER OWNED. THE WINDSHIELDS ARE ALWAYS ON A MONTH LONG BACK ORDER AND DRIVING WITH A CRACKED WINDSHIELD IS AGAINST THE LAW, SO EVERY TIME THIS HAPPENS I AM OUT OF A CAR FOR A MONTH AND HAVE TO FORK OVER MONEY FOR A LOANER SO I MAY GET TO WORK. (MAZDA AND INSURANCE COMPANY REFUSE TO OFFER OR PAY FOR MY LOADER CAR, OR I AM TOLD THERE IS NOT ONE CURRENTLY AVAILABLE AND I AM SOL)
Dec 09, 2015
POWER TRAIN,FUEL/PROPULSION SYSTEM
1 complaint
TURNING INTO INTERSTATE ENTRANCE RAMP, VEHICLE ACCELERATED NORMALLY UP TO ABOUT 40 MPH, THEN LOST ALL POWER EVEN THOUGH ENGINE RACED. SWITCHED AUTO TRANS TO MANUAL MODE AND DISPLAY WAS BLANK WHERE IT SHOULD HAVE SHOWN CURRENT GEAR. COASTED ONTO SHOULDER AND SHUT OFF IGNITION. .... AFTER A FEW MINUTES, STARTED ENGINE AND ISSUE HAS NOT RECURRED.HAD NOTED A SMELL AS OF BURNING PLASTIC FOR SEVERAL MILES PRIOR TO THIS INCIDENT... FOLLOWING DAY, DEALER FOUND "WHAT LOOKED LIKE CARPET DEBRIS WRAPPED AROUND SPEED SENSORS" AND REMOVED IT. THEY FOUND NO OTHER PROBLEM......CURRENT MILEAGE IS 14,590 AND PROBLEM HAS NOT RECURRED....UPDATED 08/12/15 *BF UPDATED 12/23/2015 *JS
Jun 22, 2015
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
1 complaint
BOUGHT A 2014 MAZDA CX-5 BACK IN NOVEMBER 2013.UP UNTIL DECEMBER 2014 AND 33K MILES, NO ISSUES. SECOND WEEK OF DECEMBER, WAS ENTERING THE HIGHWAY AND DECIDED TO ACCELERATE A BIT , GOT UP TO ABOUT 80 MPH AND LET OFF THE GAS.THAT'S WHEN ALL OF A SUDDEN THE ENGINE LIGHT, TRACTION LIGHT AND TPMS CAME ON.CAR LOST POWER BUT WAS ABLE TO PULL OFF TO THE SIDE OF THE HIGHWAY.SOUNDED LIKE IT WAS RUNNING ON 3 CYLINDERS, PUSHING THE GAS PEDAL, CAR WOULDN'T GO. SHUT THE CAR OFF AND ON AND PERFORMED LIKE NORMAL.TOOK IT THE DEALER TO HAVE CHECKED OUT.THEY COULDN'T REPLICATE THE ISSUE AND SAYS IT WAS MY K&N FILTER I HAD, WHICH IS FALSE SINCE I'VE HAD THE FILTER FOR THE LAST 20K MILES ON THE CAR AND ANOTHER 30K ON MY 2012 MAZDA 3.LET IT GO THEN THE FOLLOWING DID IT AGAIN AND BUT THIS TIME IT HAPPENED TWICE IN A ROW AND THE ENGINE LIGHT STAYED ON.GOT THE CODE OF P0301 WHICH IS A CYLINDER 1 MISFIRE ISSUE.TAKE IT BACK AGAIN AND THEY KEEP FOR ALMOST 3 WEEKS. THEY FINALLY GOT THE CAR TO DO SHUT OFF. REPLACED FUEL INJECTOR WITH NO LUCK.ENDED UP REPLACING THE CRANK PULLEY AND BELTS AND SAY IT'S WORKING.THEY ALSO REPLACED THE BATTERY BECAUSE THEY SAID IT DIED AND HAD A BAD CELL.PICK THE CAR ON A TUESDAY EVENING AND SURE FRIDAY MORNING DID IT AGAIN!! ALREADY CALLED MAZDA CUSTOMER SUPPORT AND GOT A CASE NUMBER SET UP. DEALER "SAYS" MAZDA WANTED ME TO TAKE A TECH OUT TO REPLICATE PROBLEM, WHICH THEY CAN, WHY THEY WANT ME TOO, I HAVE NO CLUE. SURE ENOUGH THE DAY I TAKE IT TO THE DEALER, IT DID AGAIN ON MY WAY THERE. TECH SCANS THE CAR, SEES THE SAME CODES AND PRINTS THEM OUT. COULDN'T GET THE CAR TO SHUT OFF AGAIN, SO I WAIT. THE FOLLOWING WEEK, CALL MAZDA CUSTOMER SUPPORT AND SAY THE DEALER SAID NO CODES WERE FOUND, BULLCRAP!! COMPLAINED TO THE DEALER SERVICE MANAGER AND HE "SAYS" THAT MAZDA KNOWS THE PROBLEM, SOFTWARE RELATED BUT NO RELEASE DATE. I'M DONE AND FED WITH MAZDA AND THE DEALER. *TR
Mar 18, 2015
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
1 complaint
IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS
Feb 24, 2015
POWER TRAIN,VEHICLE SPEED CONTROL,ENGINE
1 complaint
I APPROACHED A TRAFFIC LIGHT, EARLY IN THE MORNING ON NOV 17, 2014; AND JUST SLOWED MY SPEED TO TURN RIGHT (DID NOT MAKE A COMPLETE STOP) WHEN I TRIED TO ACCELERATE MY CAR, SPEED DID NOT RESPOND AND WAS STUCK BETWEEN 10 TO 30 MPH. THE ENGINE WAS MAKING A HORRIBLE NOISE, THE TACHOMETER WAS GOING CRAZY, GOT SCARED, SO I PULLED TO THE SIDE OF THE ROAD AND SHIFT GEAR TO P, WAITED A MINUTE AND SHIFT BACK TO D, BUT CAR DID NOT RESPOND. DROVE ABOUT A MILE AND DECIDED TO PULL OUT AND TURN OFF MY CAR FOR A FEW MINUTES AN RESTARTED FINE. I TOOK MY CAR TO THE DEALER THE SAME DAY. THEY KEPT IT FOR TWO DAYS AND SAID THERE WAS NOTHING WRONG. ON FEB 13, 2015 HAD THE SAME PROBLEM AGAIN, BUT THIS TIME I WAS AT A RED LIGHT, WHEN TRIED TO ACCELERATE, CAR DID NOT RESPOND STUCK AT 25 TO 30 MPH. I HAD TO MAKE A U TURN, TO BE ABLE TO GET TO A PARKING LOT. I PARKED AND TURNED OFF ENGINE, RESTARTED THE CAR AND WORKED FINE. I TOOK MY CAR TO THE DEALER AGAIN, THEY KEPT IT A FEW DAYS AND SAID THERE IS NOTHING WRONG. I DO NOT FEEL SAFE DRIVING MY MAZDA ANYMORE, I WAS VERY LUCKY I DID NOT HAVE AN ACCIDENT THE TWO TIMES I HAD THIS PROBLEM! THERE IS DEFINITELY SOMETHING VERY WRONG WITH THE POWER TRAIN OF THIS CAR. *TR
Feb 17, 2015
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
1 complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE DOOR UNLOCK BUTTON WAS ENGAGED THE DOORS REMAINED LOCKED. AS A RESULT, HER CHILD BECAME LOCKED INSIDE THE VEHICLE AND THE CONTACT HAD TO SHATTER A WINDOW TO GET INSIDE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Dec 23, 2014
POWER TRAIN,VEHICLE SPEED CONTROL
1 complaint
ABOUT AN HOUR INTO MY COMMUTE FROM WORK, STOPPED AT TRAFFIC LIGHT. ACCELERATOR DIDN'T RESPOND AFTER SEVERAL ATTEMPTS TO REACH FULL SPEED. MAXIMUM SPEED REACHED 5-10 MPH ON A 50 MPH ROAD. SEVERAL WARNING LIGHTS DISPLAYED IMMEDIATELY AND WAS ABLE TO SAFELY PULL OVER ONTO SIDE ROAD. RESTARTED VEH AND ENGINE LIGHT REMAINED ON; ACCELERATOR RESPONDED NORMAL AND WAS ABLE TO GET HOME CAUTIOUSLY. VEH WAS TAKEN TO SERVICE NEXT DAY, ADVISOR EXPLAINED ISSUE HAS BEEN ALERTED ON SERVICE BULLETIN. CURRENTLY WAITING ON TRANSMISSION PARTS. *TR
Dec 16, 2014
FUEL SYSTEM, GASOLINE,POWER TRAIN
1 complaint
ON JULY 4, 2014, APPROXIMATELY 10:15 P.M., I WAS DRIVING ABOUT 35 MPH WHEN THE ENGINE RPMS WERE FAR ABOVE THE SPEED I WAS TRAVELING. I LET OFF THE ACCELERATOR, COASTING DOWN A HILL. AT THE BOTTOM OF THE HILL WAS AN INTERSECTION. AFTER A BRIEF STOP FOR TRAFFIC, I PRESSED THE ACCELERATOR. THE ENGINE RESPONDED AND THE POWER TRAIN OR TRANSMISSION DID NOT. I MOVED THE SHIFT LEVER TO NEUTRAL AND BACK TO DRIVE; THE RESULT WAS THE SAME. I THEN TRIED MOVING THE SHIFT LEVER TO M FOR MANUAL. THE M SHOWED BUT NO GEAR WAS INDICATED. I MOVED THE SHIFT TO NEUTRAL AND HAD THE CAR PUSHED TO A PARKING LOT. I MOVED THE SHIFT TO REVERSE AND THE REVERSE WORKED. I MOVED THE SHIFT BACK TO BOTH DRIVE (D) AND M AND AGAIN THE CAR ENGINE ACCELERATED BUT THE TRANSMISSION DID NOT ENGAGE. I SHUT THE CAR OFF A COUPLE OF MINUTES. WHEN I STARTED THE CAR BACK UP, R WORKED, THEN D WORKED. I BEGAN TO DRIVE AGAIN AND THE TRANSMISSION RESPONDED SLUGGISHLY AT FIRST BUT THEN STARTED TO OPERATE NORMALLY THROUGH CITY AND HIGHWAY SPEEDS. I TOOK THE VEHICLE TO THE DEALER FOR SERVICE ON JULY 5 AND EXPLAINED THE SITUATION. I ALSO EXPLAINED HISTORY, INCLUDING FROM MAY 2014 WHEN I TOOK THE VEHICLE IN FOR SERVICE AT JUST OVER 5000 MILES. I EXPLAINED AT THAT TIME THAT THERE WAS ONE INCIDENT WHEN I WAS TRAVELING 65 MPH IN A 75 MPH ZONE, WITH THE ACCELERATOR TO THE FLOOR AND THE CAR WOULD NOT GO FASTER. ANOTHER CX5 PASSED ME ON THE HIGHWAY EVEN THOUGH I WAS TRAVELING ALONE AND THE OTHER VEHICLE HAD MORE PASSENGERS. ON SEVERAL OCCASIONS, I HAVE NOTICED THAT THE CAR ENGINE WILL RACE BEYOND THE SPEED I AM GOING WHEN IN D FOR DRIVE. ADDITIONALLY, THE CAR REGULARLY HESITATES TO PICK UP SPEED WHEN THE ACCELERATOR IS PRESSED. THE DEALER SERVICE DEPARTMENT CHECKED IN MAY 2014 AND SAID THEY FOUND NOTHING AND THE THINGS I WAS EXPERIENCING WERE NORMAL FOR "SKYACTIVE" TECHNOLOGY. *TR
Jul 05, 2014
VISIBILITY,UNKNOWN OR OTHER
1 complaint
WHEN I GOT IN MY CAR I NOTICED A MARK IN THE CENTER OF ON MY WINDSHIELD JUST UNDER THE REAR VIEW MIRROR. I REALIZED IT WAS A CRACK AND WHEN I GOT OUT TO INSPECT IT DISCOVERED THAT IS WAS ABOUT 6 INCHES. IT WAS HIDDEN FROM THE INSIDE BY ALL THE REAR VIEW MIRROR ATTACHMENTS. I COULDN'T LOCATE WHERE SOMETHING HAD HIT THE WINDSHIELD. THE SAFELITE TECH WHO CAME OUT TO SEE IF IT NEEDED TO BE REPAIRED OR REPLACED SAID SHE HAD NEVER SEEN SUCH A CLEAN CRACK AND SAID IT WAS TOO LARGE TO REPAIR. I WAS UNABLE TO GET IT REPLACED BEFORE GOING OUT OF TOWN FOR SEVERAL WEEKS. WHEN I GOT BACK THE CRACK HAD GROWN ANOTHER 12 INCHES JUST WHILE SITTING OUTSIDE. IT WAS IN THE SUN FOR PART OF EACH DAY. THE TECHNICIAN WHO REPLACED MY WINDSHIELD RAN A BALL POINT PEN DOWN THE CRACK AND IT DID HIT A SPOT THAT APPARENTLY WAS FROM SOMETHING HITTING THE WINDSHIELD, BUT YOU COULDN'T SEE IT JUST BY LOOKING. THE NUMBER OF INSTANCES OF THIS HAPPENING MAKES IT APPEAR THAT MAZDA IS MANUFACTURING INFERIOR WINDSHIELDS. I HAVE NEVER SEEN OR HEARD OF A WINDSHIELD THAT WOULD CRACK THAT RAPIDLY OR CLEANLY. *JS
Jun 15, 2014
VISIBILITY,STRUCTURE
1 complaint
MY CAR WAS PARKED IN A DRIVEWAY FOR A COUPLE MINUTES AFTER BE DRIVEN FOR 30 MINUTES WITH THE A/C ON. THE WINDSHIELD WAS NOT IN DIRECT SUNLIGHT. WHEN I SPRAYED THE TOP OF THE CAR WITH A SMALL AMOUNT OF WATER THE WINDSHIELD CRACKED FROM THE MIDDLE OF THE TOP AND MADE THREE CRACKS DOWN ABOUT 12-16 INCHES LONG EACH. I HAVE DONE THIS WITH MANY CARS THAT HAVE SAT IN DIRECT SUNLIGHT LONGER THAN THIS ONE WAS SITTING THERE AND NEVER HAD THIS ISSUE BEFORE. THEN WHEN I WENT TO GET MY REPLACEMENT, AFTER WAITING 2 WEEKS, THE DEALERSHIP INFORMED THE PLACE I WAS GETTING IT DONE THAT IT HAD ARRIVED BROKEN TO THEIR FACILITY AND IT WOULD BE ANOTHER WEEK BEFORE I COULD GET ANOTHER ONE. EVEN THE WORKER AT THE GLASS PLACE SAID THAT THESE WINDSHIELDS ARE EXTREMELY THIN. THERE IS OBVIOUSLY A HUGE PROBLEM IF EVEN THE DEALERSHIP CAN'T SHIFT IT WITHOUT IT GETTING BROKEN. *TR
Jun 11, 2014
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
1 complaint
UPON ENTERING THE HIGHWAY A CAR CAME UP ON ME VERY FAST, WHEREUPON I FLOORED THE GAS PEDAL. THE CAR JETTED FORWARD TO ABOUT 65 MPH THEN SUDDENLY LOST ALL POWER; LIKE IT WAS FUNCTIONING ON ONE CYLINDER. I HAD TO PULL OVER AND COAST DOWN TO MY MAX SPEED OF 5-MPH. EVEN THOUGH THE PEDAL WAS FLOORED I COULD NOT GET ABOVE 1000 RPMS AND 5-MPH. VARIOUS WARNING LIGHTS CAME ON, INCLUDING THE TCS AND ENGINE LIGHTS. ALL WARNING LIGHTS REMAINED ON WITHOUT FLASHING. ONCE I GOT TO A SAFE PLACE I SHUT THE CAR DOWN AND WITHIN ONE MINUTE RESTARTED IT WITH NO SIGN OF A PROBLEM. I DROVE OVER 100-MILES TODAY AND NERVOUSLY HAD TO PASSE SOMEONE, BUT WITHOUT PROBLEM. *TR
Feb 17, 2014
VISIBILITY,STRUCTURE,VISIBILITY/WIPER
1 complaint
TL* THE CONTACT OWNS A 2014 MAZDA CX5. THE CONTACT STATED THAT THE DRIVER'S SIDE-VIEW MIRROR WOULD VIBRATE EXCESSIVELY WHEN DRIVING AT VARIOUS SPEEDS. ADDITIONALLY, THE OVERHEAD COMPARTMENT WOULD ALSO VIBRATE AND EXHIBIT AN ABNORMAL SHUTTERING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 400. *TR
Jan 03, 2014
STEERING,ELECTRICAL SYSTEM
1 complaint
LOSS OF POWER STEERING AT SAME TIME ALL DASH ICONS LIT UP. CAR THEN MOMENTARILY SHUT OFF DOING 75MPH; LOST HEADLIGHTS (DURING NIGHT). THIS CONTINUED NUMEROUS TIMES. HEADLIGHTS STARTED FLASHING ON/OFF AND RIGHT TURN SIGNAL CAUSED CAR TO SHUT OFF. TOWED TO DEALER NEXT DAY AND ALMOST A WEEK AND THEY AND MAZDA ENGINEERING HAVE NO CLUE. *TR
Dec 18, 2013
Where to Find VIN for Problems Check
To check for problems and complaints on your 2014 MAZDA CX-5, you'll need the VIN number. Find your VIN in one of these 4 common locations.
Understanding VIN Structure for Problem Reports
Each character in your 2014 MAZDA CX-5 17-digit VIN helps identify specific complaints and problems affecting your vehicle model.
How to Check 2014 MAZDA CX-5 Problems in 3 Steps
1
Locate Your VIN
Find the 17-character VIN on your 2014 MAZDA CX-5 dashboard (visible through windshield), door jamb, engine bay, or vehicle documents.
2
Review by Component
Browse owner-reported complaints organized by vehicle component (engine, transmission, brakes, electrical) to identify common issues and problem patterns for this model year.
3
Check Safety Issues
Review crash and fire incidents for each component to assess safety concerns. Contact your MAZDA dealer or report problems to NHTSA at SaferCar.gov.
Frequently Asked Questions
How many problems does the 2014 MAZDA CX-5 have?
The 2014 MAZDA CX-5 currently has 377 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.
What are the most common problems with 2014 MAZDA CX-5?
The most common problems reported for the 2014 MAZDA CX-5 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.
Where does this 2014 MAZDA CX-5 problem data come from?
All problem and complaint data for the 2014 MAZDA CX-5 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.
How do I report problems with my 2014 MAZDA CX-5?
You can report safety problems with your 2014 MAZDA CX-5 directly to NHTSA at SaferCar.gov or call 1-888-327-4236. Your complaint helps identify patterns and may lead to recalls or investigations.
Where can I find my VIN to check problems?
Your 2014 MAZDA CX-5 VIN is located in 4 places: (1) Dashboard near windshield on driver's side, (2) Driver's door jamb sticker, (3) Engine bay, (4) Vehicle registration and insurance documents.
Is the 2014 MAZDA CX-5 reliable?
Reliability can be assessed by reviewing the number and severity of owner complaints for the 2014 MAZDA CX-5. Check complaints by component, crash reports, and fire incidents above to evaluate potential issues and problem patterns.
Other Years - MAZDA CX-5 Problems
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