How many problems does the 2008 MAZDA CX-9 have?

The 2008 MAZDA CX-9 currently has 172 owner-reported complaints according to NHTSA database. These complaints are organized by component to help identify common issues.

What are the most common problems with 2008 MAZDA CX-9?

The most common problems reported for the 2008 MAZDA CX-9 are organized by component above. Each component section shows owner-reported issues, crash reports, and fire incidents to help identify patterns and problem areas.

Where does this 2008 MAZDA CX-9 problem data come from?

All problem and complaint data for the 2008 MAZDA CX-9 comes directly from the National Highway Traffic Safety Administration (NHTSA) database. These are real complaints submitted by actual vehicle owners.

2008 MAZDA CX-9 Problems

SUSPENSION

33 complaints

In 2017 had my front control arms replaced after the driver side CV arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a CV arm is not 20-30k miles.

Oct 10, 2022

WHEN I BROUGHT THE CAR WITHIN 30 DAYS THE AXLE BROKE THEY FIXED IT BUT I HAVEN'T HAD THE CAR FOR 4 MONTHS AND NOW THE TRANSFER CASE IS CRACKED THEY WANT ME TO PAY 800 DOLLARS TO FIX IT BUT I DID NOTHING WRONG HE HASN'T FIXED MY KEY AFTER HE SAID HE WILL HE STATED AFTER THE AXLE WAS FIXED THAT HE NEEDED TO ADD TRANSMISSION FLUID WHICH HE DID NOT EVER ADD AND NOW MY TRANSFER CASE IS BROKE I WAS DRIVING AND HEARD A LARGE BOOM I THOUGHT THE AXLE BROKE AGAIN AND THE 4WD LIGHT CAME ON SO I WAS ABLE TO DRIVE IT BACK AND NOW THEY TELLING ME IT'S MY FAULT THAT IT HAPPENED I DIDN'T DO ANYTHING BUT DRIVE THE CAR I BROUGHT THE CAR SEPTEMBER 5TH 2019 I HAD TO TAKE THE CAR BACK BECAUSE THE SEAT WOULDN'T WORK THE AXLE BROKE NOW THE OTHER ISSUE

Jan 03, 2020

》TAKARA RECALL ----- NHTSA CAMPAIGN NUMBER: 15V451000《 MY CAR STARTED WITH A SCRATCHING OR GRINDING NOISE THAT I THOUGHT WAS THE BRAKES BUT I JUST RECENTLY CHANGED SO I KEPT DRIVING. WHEN IT WOULD RAIN IT WOULD MAKE NOISES I CANT REMEMBER WHAT EXACTLY IT WAS I THINK IT WAS LIKE POPPING. ONLY WHEN IT RAINED AND I WAS TURNING. WELL IT TURNED INTO WHEN I WAS DRIVING ANYTIME IT WAS POPPING AND CRACKING AND THEN IT TURNED INTO SOME CRAZY NOISE THAT ALMOST SOUNDED LIKE SOMETHING WAS FALLING OUT THE BOTTOM OF MY CAR AND I WAS DRAGGING ON THE GROUND BUT I WASNT DRAGGING ANYTHING. I THINK IT GOT WATER INSIDE THE BALL JOINT AND RUSTED. NHTSA CAMPAIGN NUMBER: 15V451000

Apr 28, 2019

2008 MAZDA CX-9. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS RELATED TO A SAFETY RECALL. *LD THE CONSUMER STATED THERE WAS A SAFETY RECALL PERFORMED ON THE VEHICLE THAT THERE SHOULD NOT HAVE BEEN A CHARGE FOR. THE CONSUMER REQUESTED TO BE REIMBURSED. *JS

Apr 09, 2018

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 30 MPH, THE VEHICLE SUDDENLY JERKED AND CAME TO A SUDDEN HALT WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT BALL JOINT AND AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.

Feb 15, 2017

+ 28 more complaints for this component

AIR BAGS

22 complaints

TL* THE CONTACT OWNED A 2008 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE CONTACT SAW A RACCOON AND VEERED OFF THE ROAD CAUSING THE CONTACT TO HIT A TREE. THE AIR BAGS DEPLOYED WITH EXTREME FORCE CAUSING THE CONTACT TO HAVE A MIGRAINE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CHEST CONTUSION AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS RELATING THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V035000 (AIR BAGS). OAK LAWN MAZDA (6750 W 95TH ST, OAK LAWN, IL 60453) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS ALREADY PERFORMED PRIOR TO THE CONTACT OWNING THE VEHICLE AND THAT THEY COULD NOT FURTHER ASSIST. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 93,000.

Mar 12, 2021

Crash: 1

Injuries: 1

TAKATA RECALL - I'M ADVISED THAT AIR BAGS HAD TO CHANGE BECAUSE ARE DEFECTS, ALL.

Jun 22, 2019

TAKATA RECALL: I HAVE BEEN WAITING SINCE JULY 2016 FOR REPLACEMENT AIRBAGS. I HAVE CALLED DEALERS AND NEVER RECEIVE A CALL BACK TO REPAIR MY VEHICLE. THEY CLAIM THE BAGS ARE UNAVAILABLE.

Oct 21, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLAGSHIP MAZDA DE LA KENNEDY (MARGINAL AVE. KENNEDY, KM 2.1, URB. INDUSTRIAL BECHARA, PUEBLO VIEJO, SAN JUAN, 00920, PUERTO RICO) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Sep 12, 2017

RECEIVED INITIAL RECALL NOTICE (0717A) OF THE POTENTIALLY FATAL TAKATA AIRBAG IN FEBRUARY 2017 AND INSTRUCTED NOT TO LET ANYONE RIDE IN THE PASSENGER SIDE OF THE CAR, AND WAS TOLD AIRBAG REPLACEMENT PARTS WERE NOT AVAILABLE. IT IS NOW SEPTEMBER, 2017 - OVER 6 MONTHS LATER - THE AIRBAG REPLACEMENT PARTS ARE STILL NOT AVAILABLE, WE ARE STILL HAVING TO USE A POTENTIALLY DEADLY DEFECTIVE AUTOMOBILE BUT ONLY PART OF THE VEHICLE SINCE WE CANNOT USE THE FRONT PASSENGER SIDE, AND MAZDA HAS NOT OFFERED A REPLACEMENT VEHICLE. WE CANNOT EVEN SELL THE CAR FOR FAIR VALUE DO TO THIS POTENTIALLY FATAL AND AT THIS TIME, UN-REPAIRABLE, DEFECT. THE LAST RECALL NOTICE (1317F) INSTRUCTED US TO NOTIFY THE ADMINISTRATOR OF THE NHTSA IF MAZDA DID NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME. OVER 6 MONTHS IS NOT A REASONABLE PERIOD OF TIME.

Sep 08, 2017

+ 17 more complaints for this component

POWER TRAIN

20 complaints

KNOWN ISSUE OF TRANSFER CASE MECHANICAL FAILURE IN ALL CX-9 MODELS FROM 2007-2015. TRANSFER CASE IS TOO CLOSE TO EXHAUST CAUSING THE OIL TO DRY UP. TRANSFER CASE EXPLODES CAUSING THE VEHICLE TO LOCK UP WHILE DRIVING. KNOWN ISSUE THAT HAS CAUSE MANY ACCIDENTS.

Sep 25, 2020

I NOTICED IN THE LAST ALMOST YEAR A STRANGE VIBRATION IN THE SUV WHEN I TURN, AS TIME WENT ON IT GOT LOUDER. I HAD COUPLE OTHER PARTS REPLACED THROUGHOUT THIS TIME THINKING THAT WAS THE ISSUE. I THAN FIND OUT RECENTLY IT WAS THE READ REPELLER SHAFT AND ANOTHER PART WHICH CONNECTS TO THE ENGINE ALSO PART OF THE DRIVE SHAFT. NOISE OCCURS WITH DRIVING I NOTICED AFTER SEARCHING IT IS COMMON WITH THIS SUV

Aug 11, 2020

WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VEHICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STATES IT IS A FAILED POWER TRANSFER UNIT. MECHANIC'S RESEARCH INDICATED IT IS A BIG PROBLEM IN MAZDA CX-9 VEHICLES, AND A CLASS ACTION LAWSUIT WAS FILED AND RESULTED IN A SETTLEMENT. AS FAR AS I CAN TELL THAT SETTLEMENT DOES NOT COVER MY VEHICLE YEAR (2008), AND IS LIMITED TO VEHICLES MANUFACTURED AFTER 2010, AND WHICH MEET CERTAIN SPECIFICATIONS. MECHANIC ESTIMATES REPAIR WILL RUN IN THE $1100-$1500 RANGE. WONDERING IF I HAVE ANY RECOURSE WITH REGARD TO THIS PROBLEM AND THE FACT THAT IT SEEMS A MANUFACTURING DEFECT RATHER THEN NORMAL WEAR AND TEAR. *TR

Jun 27, 2020

CAR MAKE WEIRD VIBRATION NOISE IN THE BACK END . WENT TO DIFFERENT MECHANICS AND IT'S A TRANSFER CASE AND DRIVESHAFT ISSUE. . LOOKS THE PROBLEM IS IN DESIGN. MAZDA RECALLED THE TRANSFER CASE FROM 2010 MODEL AND LATER BUT NOT BEFORE. SINCE THE SAME PART IS USED IN EARLIER MODELS REQUESTING RECALL ON EARLIER MODELS TOO. I WENT TO 4 DIFFERENT TRANSMISSION SHOPS AND EVERYONE TOLD ME THAT EACH AND EVERY MAZDA CX-9 COMES TO THEM HAS SAME ISSUE. CALLED DEALERSHIP AND THEY SAID THE EXTENDED WARRANTY IS AFTER 2010. THEY HAVE SAME PARTS AND I OR OTHER OWNERS CAN'T AFFORD THE REPAIR AND IT'S A MANUFACTURING FAULT. LOOKING FORWARD TO GET HELP FROM NHTSA

Jul 18, 2019

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000. *TT CONSUMER STATED DUE TO THE TRANSFER CASE GOING BAD, IT CAUSED TRANSMISSION TO GO BAD. CONSUMER WAS TOLD TO BRING VEHICLE TO THE DEALER, SMELL IS ON GOING.*JB

Apr 01, 2019

+ 15 more complaints for this component

SERVICE BRAKES

19 complaints

While driving the vehicle the brakes became hard to depress and a hissing came from my steering column, the car would not stop or respond to stop. I had to downshift to Neutral to get the speed slow enough to stop - and had passed through an intersection while in failure. I had also had symptoms I did not know at the time may be related which was at a stop at dunkins or a drive through at a stopped position - where the car would run rough the last few weeks. I thought the rough idle was gas related. I can no longer drive the vehicle and am told this is brake booster/pump issue / that other of the same parts in fords and other manufacturers are now extending customer sat programs like 13N02 because of faulty parts in the brake booster. the vehicle can be towed or seen for this problem. The vehicle has no existing coverage of the faulty brake booster. This is a car insured for my son [XXX][ to drive and It is a safety risk that this went while driving, i'm happy it was myself driving that day. Problem has been confirmed as a brake booster pump/booster failure by a service professional. No warning lights - just not able to stop the car when stepping on the brake. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Jun 12, 2024

I WAS DRIVING AND ALL OF A SUDDEN I LOST THE PRESSURE ON MY BRAKE AND MY CAR WONT STOP. I HAD TO DEPRESSED THE BRAKE SO HARD. THEN I STARTED HEARING A HISSING NOISE WHILE STEPPING ON THE BRAKE.

Sep 12, 2020

O WAS OPERATING THE VEHICLE AND THE BRAKES BECAME SPONGY AND FAILED TO STOP THE VEHICLE UNLESS I INCREASED THE EFFORT TO DEPRESS THE BRAKE PEDAL DOWN. FOOT HAS SLIPPED ON OCCASION CAUSING MY ANKLE TO BE STRUCK ON THE PEDAL. I NOW DOWN SHIFT GEARS TO SLOW THE VEHICLE TO ASSIST IN STOPPING WHILE KEEPING EVEN FURTHER BACK FROM VEHICLES IN FRONT OF ME. CURRENTLY, NO RECALLS ARE OUT SPECIFICALLY FOR MY VIN BUT THE YEAR MAKE AND MODEL ARE CONSISTENT WITH THE CURRENT RECALLS OUT FOR BAD MASTER BRAKE CYLINDER AND BRAKE BOOSTER. BOTH OF WHICH HAVE FAILED IN MY VEHICLE. I HAVE CONTACTED THE GAITHERSBURG MD MAZDA DEALERSHIP AND THEY INSIST THE VEHICLE IS NOT RECALLED AND ARE SUGGESTING I PAY OUT OF POCKET FOR A KNOWN RECALL ON THESE VEHICLES. ANY ASSISTANCE WOULD BE GREATLY APPROPRIATED. THANK YOU

Jul 16, 2019

Injuries: 1

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE EXITING THE HIGHWAY AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. THE CONTACT SWERVED TO THE RIGHT AND STRUCK A CURB, WHICH SLOWED THE VEHICLE DOWN. THE CONTACT QUICKLY SHIFTED INTO PARK. IN ADDITION, EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE SOUND OF BLOWING AIR WAS HEARD FROM THE DRIVER'S SIDE OF THE DASHBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE RAY SKILLMAN MAZDA DEALERSHIP, THE VEHICLE WAS NOT PHYSICALLY DIAGNOSED. THE TECHNICIANS VERBALLY INFORMED ME IMMEDIATELY OF BRAKE BOOSTER FAILURE BASED ON THE SYMPTOMS CONVEYED. THE PROBLEM STEMMED FROM A DEFECTIVE BRAKE BOOSTER. I DID CONTACT THE MANUFACTURER (MAZDA CORPORATE OFFICE IN CALIFORNIA) PRIOR TO CONTACTING THE NHTSA. MAZDA WAS UNCOOPERATIVE ON ANY AGREEMENT OF REPAIRS DUE TO THE EXTENDED WARRANTY PERIOD ENDING THAT I WAS UNAWARE OF." DUE TO THE UNETHICAL STANDING OF MAZDA FAILING TO ISSUE A RECALL, MYSELF AND FAMILY WERE PUT IN GREAT DANGER WHEN I EXPERIENCED THE BRAKE FAILURE. HAD WE BEEN AWARE OF THE FACT THAT MAZDA KNOWINGLY DISCOVERED THE MANUFACTURER DEFECT, I WOULD HAVE BEEN PROACTIVE IN ADDRESSING THE ISSUE PRIOR TO HAVING AN ALMOST TOTAL LIFE LOSS AND VEHICLE DAMAGE. I REQUESTED TO ESCALATE MY CONCERNS, AND SPOKE WITH A SUPERVISOR THAT SUGGESTED TO HAVE THE VEHICLE DIAGNOSED AND STATED THEY MAY OR NOT AGREE TO COVER SOME IF ANY OF THE CHARGES. AFTER MY VEHICLE SAT ON THE LOT FOR 5 DAYS AS WE TRIED TO COME TO AN AGREEMENT, MAZDA AGREED TO COVER 50% OF THE REPAIR COST (PARTS, LABOR, AND DIAGNOSTIC FEE.) IN ADDITION, THE TECHNICIANS ALSO DISCOVERED AN ISSUE WITH THE BRAKE LIGHT NOT LUMINATING ON THE DASHBOARD. THEY DETERMINED ALSO THE BRAKE LIGHT NEVER CAME ON WHICH WOULD HAVE BEEN AN INDICATOR OF SOME SORT OF BRAKE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 136,493. *TR*JB

May 06, 2019

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTERS FAILED AND WERE LEAKING BRAKE FLUID FROM THE MASTER CYLINDER. THE CONTACT RESEARCHED ONLINE AND FOUND AN EXTENDED WARRANTY FOR THE MAZDA CX-9 VEHICLES. THE DEALER (MORRIE'S INVER GROVE MAZDA, 10 MENDOTA RD E, INVER GROVE HEIGHTS, MN 55077, (651) 691-4873) STATED THAT THERE WAS AN EXTENDED WARRANTY SPECIFICALLY FOR THE 2009 MAZDA CX-9 MODELS, BUT IT HAD EXPIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.

Oct 03, 2018

+ 14 more complaints for this component

SERVICE BRAKES, HYDRAULIC

6 complaints

The contact owns a 2008 Mazda CX-9. The contact stated while driving approximately 30 MPH, he noticed that the brakes felt loose and the braking distance had become extended while attempting to stop the vehicle. The contact stated that he heard a hissing sound while depressing the brake pedal. The contact stated no warning light was illuminated. The contact stated that the brakes failed completely while attempting to stop for a traffic signal and the vehicle rolled into the intersection. The contact had taken the vehicle to a local dealer, where it was diagnosed that the brake booster was malfunctionin,g and needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 115,000.

Aug 02, 2022

MY WIFE PULLED THE VEHICLE SHIFTING GEAR IN REVERSE WITH HER PURSE WITHOUT PRESSING ON THE BRAKES PEDAL. AFTER THE FACT, I DOUBLE AND TRIPLE CHECKED IT, AND THIS VEHICLE CAN SHIFT GEAR WITHOUT ENGAGING THE BRAKES PEDAL. *TR

Mar 08, 2014

Crash: 1

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT WAS DRIVING 20 MPH WHEN THE BRAKES WERE DEPRESSED AND THE VEHICLE FAILED TO STOP PROPERLY, AND CRASHED INTO A GATE. THE CRASH CAUSED NO INJURIES AND THE POLICE WERE NOT CONTACTED. THE SAME FAILURE RECURRED ON MULTIPLE SEPARATE OCCASIONS AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT BOTH THE MASTER CYLINDER AND POWER BOOSTER WERE LEAKING BRAKE FLUID AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 68,200. UPDATED 04/26/12*LJ ACCORDING TO THE REPAIR INVOICE, THE BRAKE BOOSTER WAS LEAKING DUE TO CORROSION FROM BRAKE FLUID LEAKING FROM THE MASTER CYLINDER INTO THE BOOSTER. THE BRAKE MASTER CYLINDER AND BOOSTER WERE REPLACED. UPDATED 04/27/12

Mar 19, 2012

Crash: 1

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKE PEDAL WAS PARTIALLY DEPRESSED AND THE CONTACT HAD TO KEEP PUMPING THE BRAKE IN ODER TO GET THE VEHICLE TO STOP. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE VACUUM BOOSTER FAILED. IN ADDITION, THE BRAKE FLUID WAS LEAKING INTO THE BOOSTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND HE CURRENT MILEAGE WAS 78,175.

Feb 23, 2012

TL* THE CONTACT OWNS A 2008 MAZDA CX9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE DEFECT COULD POSSIBLY BE CONTRIBUTED TO AN INTERNAL BRAKE FLUID LEAK. CURRENTLY, THERE WAS AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER PE11026 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER). THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Jan 04, 2012

+ 1 more complaint for this component

SEATS

6 complaints

THE DRIVER'S SIDE POWER SEAT SPONTANEOUSLY MOVED ALL THE WAY FORWARD, AND PINNED ME AGAINST THE STEERING WHEEL. FORTUNATELY, I WAS PARKED AND NOT DRIVING. I TRIED MOVING THE SEAT ADJUSTMENT SWITCH MANUALLY, BUT THE SEAT CONTINUED TO MOVE FORWARD. THE VEHICLE IS NOW AT THE DEALERSHIP, AND THE TELL ME THAT THEY HAVE ALREADY CORRECTED A RECALL (ABOUT 8 YEARS AGO) WHICH DEALS WITH SIMILAR PROBLEMS. AND THUS THEY CLAIM THE RECALL IS "COMPLETE" AND THEY NO LONGER HAVE TO CORRECT IT.

Aug 31, 2018

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE FRONT DRIVER SIDE ELECTRONIC POWER CONTROL SEAT FAILED CAUSING THE DRIVER TO BECOME UNCOMFORTABLY TOO CLOSE TO THE STEERING WHEEL. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND PLACED THE CONTRACTOR TO THE PROPER POSITION AND WAS ABLE TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED FOR THE FAILURE BUT THE REPAIRS WAS UNKNOWN HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Apr 06, 2017

I WAS NOT IN AN ACCIDENT BUT I FEEL I COULD HAVE A DEFECTIVE DIVERS SIDE SEAT THAT COULD COME LOOSE (SEAT RAIL). I WAS TOLD BY A DEALER THAT THE ONLY WAY TO REPAIR THE ISSUE IS TO REPLACE THE SEAT WHICH WOULD COST OVER $3000.00. IF THIS IS HAPPENING TO OTHER VEHICLE OWNERS, THIS COULD BE A SAFETY HAZARD. *TR

Dec 04, 2014

CURRENT RECALL WHERE HEATED SEAT TENDS TO OVERHEAT, BUT MY MODEL YEAR ISN'T INCLUDED. I HAVE PREVIOUSLY COMPLAINED ABOUT THIS ISSUE TO THE DEALER BEFORE I WAS EVEN AWARE OF THE CURRENT RECALL. *TR

Mar 03, 2010

THE ELECTRONIC SEAT POSITIONING CONTROL ON THE DRIVERS SIDE SEAT KEEPS ADJUSTING ON IT'S OWN WHILE THE VEHICLE IS IN MOTION. IT JUST STARTED TODAY AND SEEMED TO DO IT AT ANY SPEED, TOO INCLUDE WHILE THE VEHICLE WAS STOPPED AND THE BRAKE WAS APPLIED. I ALSO EXPERIENCED THE SAME ACTION AFTER I HAD PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. *TR

Feb 25, 2010

+ 1 more complaint for this component

STEERING,SUSPENSION,WHEELS

5 complaints

LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT

Mar 11, 2021

Crash: 1

WHILE TAKING A RIGHT HAND TURN IN THE PARKING LOT OF LOGAN AIRPORT, AND TRAVELLING ABOUT 5-10 MPH, MY CAR MADE A LOUD NOISE AND CAME TO A SUDDEN AND ABRUPT HALT. I STEPPED OUT OF THE CAR AND DISCOVERED THAT THE DRIVER'S SIDE FRONT TIRE HAD DISCONNECTED FROM THE STEERING ARM. THE CAR WAS IMMOBILIZED, AND I WAS NOT ABLE TO MOVE IT OUT OF THE WAY OF OTHER TRAFFIC IN THE AIRPORT PARKING LOT, CAUSING CHAOS IN THE PARKING LOT AND CAUSING THEM TO TEMPORARILY SHUT DOWN AN ENTIRE FLOOR OF THE PARKING LOT WHILE THEY STRUGGLED TO TOW THE CAR OUT OF THE WAY. THE CAR WAS SUBSEQUENTLY TOWED TO A MAZDA DEALERSHIP AND THE TIRE ARMS AND BALL JOINTS WERE REPAIRED PURSUANT TO A RECALL (8515G). THE FRONT TIRES WERE ALSO UNEVENLY WORN AND REPLACED, VERY LIKELY FROM THE BALL JOINT / STEERING ARM ISSUE, AND COST $481.55. MAZDA WOULD NOT REIMBURSE FOR THE TIRES BECAUSE I COULD NOT LOCATE RECEIPTS TO PROVE I HAD ROTATED THE TIRES AT THE APPROPRIATE INTERVALS, SPECIFICALLY STATING "OUR DEALER WAS UNABLE TO CONFIRM IF THE WEARING OF THE TIRES WERE DUE TO THE RECALL ITEM AS THERE WAS NO SUPPORTING DOCUMENTATION INDICATING THE PROPER MAINTENANCE ON THE TIRES". I DO NOT BELIEVE MOST PEOPLE KEEP RECORDS OF EVERY OIL CHANGE / TIRE ROTATION THEY HAVE DONE, BUT THE WEAR WAS VERY CONSISTENT WITH WHAT WOULD BE EXPECTED FOR BALL JOINT ISSUES. FURTHERMORE THE CAR HAD BEEN INSPECTED BY THE STATE OF MASSACHUSETTS IN THE MONTH OF SEPTEMBER, AND NO UNEVEN WEAR WAS FOUND AT THAT TIME, GIVING FURTHER INDICATION THAT THE UNEVEN WEAR WAS LINKED TO THE BALL JOINT / TIRE ROD ISSUE. FORTUNATELY THIS DID NOT OCCUR ONE DAY EARLIER WHILE TOWING A BOAT ON THE HIGHWAY WITH MY DISABLED SON, THIS COULD HAVE EASILY BEEN A MULTI FATALITY ACCIDENT. I HAVE LITERALLY HAD NIGHTMARES OVER THIS POSSIBILITY. THIS IS AN EXTREMELY DANGEROUS SITUATION.

Dec 09, 2015

WAS DRIVING ON NEIGHBORHOOD ROAD, HEADING TOWARD A STATE HIGHWAY WHEN ALL OF THE SUDDEN A LARGE BOOM OCCURRED AND I LOST TOTAL CONTROL OF THE CAR AND WENT UP THE CURB AND ONTO THE SIDEWALK. I THOUGHT I'D BLOWN A TIRE BUT GOT OUT AND SAW THE ENTIRE WHEEL WAS DISCONNECTED - THE SUSPENSION RUINED. WOULD BE HAPPY TO SHARE PICTURES MECHANIC SAYS BALL JOINT, CV JOINT CAME COMPLETELY OFF AS WELL AS BRAKE FLUID ALL OVER. I READ ONLINE ABOUT SIMILAR ISSUES AND THAT NHTSA HAS AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: PE15022. CONSIDER THIS ANOTHER CASE! I'M THANKFUL THERE WERE NO PEOPLE THAT I SWERVED INTO WHEN LOSING CONTROL! THIS IS CLEARLY A SAFETY HAZARD- AY LEAST IN STATES WHERE SALT IS USED ON ROADS, LIKE HERE IN MN I EXPECT MAZDA TO TAKE RESPONSIBILITY AND PAY FOR THESE REPAIRS PLEASE CONTACT ME WITH ADDITIONAL INFO OR NEXT STEPS. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Sep 23, 2015

ON 06 JUNE 2015 AT APPROXIMATELY 1400 MY WIFE WAS MAKING A LEFT HAND TURN THROUGH AN INTERSECTION AT APPROXIMATELY 15 MPH. NEAR THE END OF THE TURN THE FRONT PASSENGER WHEEL BROKE LOOSE TURNING NEARLY 90 DEGREES TO THE RIGHT AND JAMMED ITSELF INTO THE REAR OF THE FENDER WELL. THE CAR WAS IMMEDIATELY IMMOBILIZED AND CAME TO AN ABRUPT HALT IN THE MIDDLE OF THE INTERSECTION. LOOKING AT THE DAMAGE IT WAS OBVIOUS THAT THE LOWER BALL JOINT HAD FAILED AND BROKE COMPLETELY FREE. THIS CAUSED THE WHEEL TO TURN NEARLY 90 DEGREES TO THE RIGHT WHICH SUBSEQUENTLY RIPPED OUT THE CV AXLE FROM THE TRANSMISSION. HAD THIS OCCURRED AT HIGHWAY SPEEDS THE RESULTS COULD HAVE BEEN DEADLY. THE VEHICLE HAD TO BE TOWED TO A REPAIR FACILITY WHERE THE CONTROL ARM/BALL JOINT ASSEMBLY, THE CV SHAFT, AND SWAY BAR LINK WAS REPLACED. THERE IS ALSO FENDER WELL AND BODY DAMAGE THAT WILL HAVE TO BE REPAIRED. ON 10 JULY 2015, I NOTICED AN UNUSUAL INSTABILITY WHILE NEGOTIATING WIDE TURNS ON THE HIGHWAY. IT FELT AS IF THE VEHICLE HAD A WHEEL LOOSE. WHILE TURNING TO THE RIGHT, THE VEHICLE WOULD ABRUPTLY TURN EVEN SHARPER TO RIGHT ALMOST CAUSING AN UNINTENTIONAL LANE CHANGE. AFTER COMING OUT OF THE TURN I COULD FEEL THE VEHICLE SUDDENLY CORRECT ITSELF. ONCE I ARRIVED AT MY RESIDENCE I JACKED UP THE FRONT END OF THE VEHICLE TO INSPECT THE FRONT WHEELS. THE FRONT PASSENGER WHEEL SEEMED NORMAL (WAS REPAIRED IN JUNE 2015 AS MENTIONED ABOVE). MUCH TO MY DISMAY WHEN INSPECTING THE FRONT DRIVER SIDE WHEEL, I DISCOVERED THAT THE BALL JOINT ON THIS SIDE IS NOW BROKE. IT IS NOT SEPARATED, BUT IS CLEARLY BROKEN AS EVIDENCED BY THE EXCESSIVE MOVEMENT AND CLUNKING NOISE WHEN MOVING THE WHEEL FROM SIDE TO SIDE AS IT IS SUSPENDED ABOVE THE GROUND FROM THE CAR BEING ON A JACK. I WILL BE HAVING THIS REPAIRED THIS WEEK ONCE PARTS ARRIVE FROM THE LOCAL MAZDA DEALER. BOTTOM LINE: I NO LONGER FEEL SAFE IN THIS VEHICLE.

Jul 13, 2015

I HAD BEEN HEARING A KNOCKING NOISE IN MY CAR WHEN I WENT TO MAKE LEFT OR RIGHT HAND TURNS FOR APPROXIMATELY A WEEK. AFTER HAVING MY MECHANIC INVESTIGATE HE TOOK A LOOK AT THE BALL JOINTS, THEY ARE 'NON-SERVICEABLE,' WHICH MEANS THEY ARE A SEALED UNIT. HE SAID FROM WHAT HE COULD TELL THEY WERE FINE. LATER THAT DAY I ATTEMPTED TO PULL OUT OF A PARKING SPACE. MY WHEELS WERE SPINNING IN THE SNOW, I GOT OUT AND TOOK A LOOK AND MY FRONT LEFT TIRE WAS OFF! THE BALL JOINT WAS NO LONGER ATTACHED THE CAR. THE ONLY THING SECURING THE WHEEL TO THE CAR WAS THE TIE ROD. AFTER HAVING IT TOWED TO MY GARAGE BOTH LOWER CONTROL ARMS WERE REPLACED ON THE VEHICLE (ONE PER SIDE) ALONG WITH THE CV JOINT. THEY WERE REPLACED WITH MAZDA PARTS. INSPECTION ON THE PASSENGER RIGHT SIDE REVEALED THERE WAS BARELY ANY GREASE IN THAT BALL JOINT. I HAD LUCK ON MY SIDE THAT DAY OTHERWISE I AM CERTAIN SOMEONE WOULD HAVE DIED. *TR

Mar 18, 2015

WHEELS

4 complaints

It acting like it doesn’t want to hold air. I have to air up my wheels every morning. It’s only the back wheels.

Oct 11, 2023

TIRE SENSOR FAILURE HAS TWICE NOW CAUSED BLOW OUT OF TIRES WHILE DRIVING, LUCKILY NO INJURY SINCE GOING AT LOW SPEED IN NEIGHBORHOOD. ALSO KEEP HAVING ISSUES WITH LOOSING TIRE PRESSURE. NOW I SEE THIS IS A KNOWN PROBLEM WITH THIS VEHICLE MAKE MODEL AND YEAR

May 20, 2019

WHILE DRIVING ON A CITY STREET, THE SPARE TIRE WHICH IS MOUNTED UNDER THE VEHICLE DETACHED AND FELL ONTO THE ROAD. INSPECTION OF THE SPARE TIRE UNDERCARRIAGE MOUNTING BRACKET SHOWED NO SIGNS OF DAMAGE; IT'S NOT CLEAR HOW THE TIRE BECAME DETACHED.

Aug 12, 2017

I HAD TO REPLACE BOTH FRONT WHEEL BEARINGS BY 73,000 MILES. I WOULD CONSIDER THIS A WHEEL BEARING DEFECT, AS I NEVER HAD TO REPLACE THIS ON ANY OF MY CARS DURING MY 27 YEARS OF DRIVING. MAZDA CX-9 IS BASED ON FORD EDGE AND FORD IS KNOWN FOR BAD WHEEL HUB/BEARINGS AND THIS MAY BE RELATED. SHOULDN'T THIS BE RECALLED? I'M UNHAPPY WITH THIS CAR AS I FEEL THIS REPAIR IS TOO SOON AND NOT CHEAP, $650-700 PER WHEEL. IF THE CAR WAS OVER 100-150K MILES, THEN I WOULD UNDERSTAND ONE WHEEL BEARING REPLACEMENT, BUT TWO WITHIN 73K MILES? READ SOME BLOGS THAT IT'S NOT UNUSUAL TO REPLACE ALL FOUR WHEEL BEARINGS ON THIS CAR UNDER 100K MILES. PLEASE ADVISE, AS THIS ISN'T SAFE FOR MOMS DRIVING WITH YOUNG CHILDREN LIKE MY WIFE, LET ALONE OTHERS. THIS CAR SHOULD BE INVESTIGATED, RECALLED ASAP AND REPAIRED FREE OF CHARGE OR REFUNDED. THANK YOU. *TR

Aug 29, 2016

SUSPENSION,WHEELS

4 complaints

WHEN DRIVING UNDER 20 MPH ENTERING INTO OUR NEIGHBORHOOD, HEARD A LOUD "POP" - THEN THE FRONT LEFT TIRE SUSPENSION 'POPPED OFF' THE TIRE, CAUSING THE CAR TO LOSE CONTROL AND HIT THE CURB WITH THE RIGHT TIRE. IT APPEARS THAT THE SUSPENSION JUST "POPPED OFF" THE JOINT CAUSING THE TIRE TO BECOME 'DISLODGED' FROM THE VEHICLE - AND SENT THE CAR INTO THE CURB - SEE PICTURES. NO POLICE REPORT WAS TAKEN AS IT DID NOT INVOLVE PERSONAL INJURY NOR ANOTHER VEHICLE. UPON INVESTIGATION ON THE WEB, IT APPEARS THAT NHTSA HAS AN OPEN INVESTIGATION INTO SIMILAR PROBLEMS WITH 2007/2008 MAZDA CX-9S (SEE ACTION NUMBER: PE15022) - WHICH IS WHY I AM WRITING TO YOU NOW.

Feb 15, 2016

I WAS PULL OUT OF MY OFFICE PARKING LOT AND TURNED RIGHT ON TO A 1 LANE ROAD. AS I TURNED RIGHT THE LOWER BALL JOINT DISLODGED FROM THE CONTROL ARM. IT PULL THE DRIVERS SIDE TRANSAXLE WITH IT AND IT TIE ROD ENDS. SLAMMING MY CAR TO A HALT AND ALMOST CAUSING AN ACCIDENT WITH THE CAR BEHIND ME. THE WHEEL FACED LEFT EVEN THOUGH MY CAR WAS STILL SLIGHTY TURNING RIGHT. THIS IS A DANGER AND A HAZARD, I'VE ALSO HEARD THIS IS SERIOUS PROBLEM AMONGST OTHER CX-9 DRIVERS....

Jul 24, 2015

WHILE DRIVING VEHICLE ON ROAD AT APPROXIMATLEY 20 MPH THE WHEEL DETACHED FROM THE AXLE ON THE FRONT PASSENGER SIDE OF THE VEHICLE RESULTING IN DAMAGE TO THE VEHICLE.

Jul 06, 2015

Crash: 1

I WAS DRIVING SLOWLY AND APPROACHING A STOP SIGN. AS SOON AS I STOPPED I HEARD A LOUD NOISE AND MY CAR JERKED FORWARD. THE FRONT DRIVER SIDE WHEEL DISENGAGED FROM THE VEHICLE AND WAS JUTTING OUT AT AN ANGLE. I COULD NOT MOVE THE CAR WHATSOEVER. THE TOW TRUCK DRIVER INFORMED ME THAT MY BALL JOINT AND AXLE HAD BROKEN. THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT, ESPECIALLY IF WE HAD BEEN DRIVING FASTER OR ON THE FREEWAY--I'M VERY LUCKY MY PASSENGER AND I WERE NOT HURT. *TR

Oct 02, 2013

STEERING,SUSPENSION

3 complaints

I HAD THE RECALL DONE ON THE A ARMS AND BALL JOINTS REPLACED AND IT'S ONLY BEEN A YEAR ALSO THE REAR STABLIZER LINKS HAVE FAILED ALSO AGAIN AFTER FACTORY REPLACEMENT.

Dec 19, 2017

08 MAZDA CX-9 MAKING LOUD NOISE UNDERNEATH VEHICLE. MADE A RIGHT TURN(5MPH) IN RESIDENTIAL AREA. WHILE MAKING THE TURN THE LEFT SIDE SUSPENSION/STEERING CAME APART CAUSING VEHICLE TO COME TO A SUDDEN STOP. VEHICLE WAS TOWED AND LATER REPAIRED AT A FIRESTONE AUTO CARE. VEHICLE NEEDED REPAIRS TO CONTROL ARM ASSEMBLY(REMOVE-REPLACE F CONTROL ARM/LOWER ONE SIDE).. LEFT NEW CV COMPLETE ASSEMBLY(REMOVE/INSTALL F AXLE SHAFT ASSEMBLY-LEFT). SWAY BAR LINK(REMOVE/REPLACE F STABILIZER BAR CONTROL LINK-BOTH). REPLACE FRONT SHOCK/STRUT ASSEMLY-BOTH SIDES. SUDDEN STOP ALSO CAUSED DAMAGE TO LEFT FRONT TIRE THAT HAD TO BE REPLACED. TOTAL AMOUNT OF REPAIRS $1,756.96. PROVIDING THIS INFORMATION AFTER READING ON INTERNET THAT NHTSA WAS INVESTIGATING SIMILAR COMPLAINTS INVOLVING THIS VEHICLE AND FRONT END PROBLEMS.

Jul 26, 2015

FROM DAY 1 THE CAR HAS BEEN ROAD-CRAZY...YOU HAVE TO CONTINUALLY CORRECT TO LEFT AND RIGHT...DEALERSHIP SAYS FROM "CROWN IN THE ROAD"....HAVE HAD IT RE-ALIGNED NUMEROUS TIMES..HAS 25K NOW AND FRONT TIRES ARE NEARLY WORN OUT...HAS 20" WHEELS (WHICH THEY NO LONGER OFFER AS OPTION). *TR

Mar 21, 2010

VEHICLE SPEED CONTROL

3 complaints

I AM REPORTING TWO INCIDENTS OF ENGINE REVVING THAT OCCURRED WITHOUT MY FOOT ON THE ACCELERATOR. IN THE FIRST INCIDENT (SEP 2015), I STARTED THE CAR IN THE DRIVEWAY. AFTER A COUPLE SECONDS, THE ENGINE STARTED REVVING REALLY FAST EVEN THOUGH MY FOOT WAS ON THE BRAKE, NOT ON THE ACCELERATOR. I REMAINED IN PARK AND TURNED OFF THE IGNITION. AFTER RE-STARTING THE CAR, EVERYTHING BEHAVED NORMALLY. IN THE SECOND INCIDENT (DEC 6, 2015), I STARTED THE CAR, PUT IT IN REVERSE, AND WAS BACKING UP IN A GROCERY STORE PARKING LOT. THE CAR SUDDENLY ACCCELERATED BACKWARD WITH THE ENGINE REVVING. I WAS ABLE TO STOP IT BY DEPRESSING THE BRAKE HARD, AND THEN CHANGED THE TRANSMISSION FROM REVERSE TO DRIVE. THE REVVING STOPPED AND THE CAR DROVE NORMALLY AFTER THAT. I FELT LUCKY TO HAVE STOPPED THE CAR, HOWEVER, AND IT WENT BACKWARDS FURTHER AND FASTER THAN WANTED. I CHECKED THE FLOOR MATS AND BRAKE/ACCELERATOR AREA FOR ANY OBJECTS, AND EVERYTHING WAS IN THE CORRECT PLACE. I HAVE NOT YET HAD THE CAR EVALUATED BY A MECHANIC OR DEALERSHIP, BUT NOW PLAN TO DO THAT SOON.

Dec 06, 2015

I'M HAVING WITH MY 09 CX-9. LIGHTLY ACCELERATING AROUND 30-35MPH, SOMETIMES THE WHOLE CAR SHAKES. DOESN'T HAPPEN ALL THE TIME. HEAVIER ACCELERATION OR NO ACCELERATION FIXES THE PROBLEM BUT HAD DOBBS CHECK IT, BUT NOTHING SHOWS UP ON DIAGNOSTICS AND AT FIRST THEY COULDN'T GET IT TO REPEAT. I HAD TO EXPLAIN THAT IT DOESN'T HAPPEN WHEN YOU ACCELERATE, BUT WHEN YOU SORT OF HOVER NOT GIVING IT GAS AND NOT BRAKING AND ONLY WHEN AT 35-40 MPH. *TR

Aug 16, 2014

I WAS REFERRED TO CONTACT YOU REGARDING UNINTENDED ACCELERATION CASES WITH THE MAZDA CX-9S. I WAS A VICTIM OF THIS ON JANUARY 2, 2013. UPON RESEARCHING, I WAS MADE AWARE THAT SEVERAL OTHER CONSUMERS HAVE POSTED THEIR EXPERIENCE THAT EXACTLY MATCHED WHAT I EXPERIENCED. I NEED TO TAKE LEGAL ACTION AND WARN OTHER INNOCENT DRIVERS BEFORE SOMEONE IS KILLED OR MAIMED. I HAVE BEEN SEEKING LEGAL ACTION BECAUSE MAZDA IS DOING A COMPLETE COVER UP, IDENTICAL TO HOW TOYOTA HANDLED THEIR UNINTENTIONAL ACCELERATION CASES FOR MANY YEARS BEFORE PEOPLE BEGAN DYING. TO DATE, I HAVE BEEN TOLD BY ALL ATTORNEYS I HAVE CONTACTED THAT HAD I BEEN KILLED OR MAIMED, I WOULD HAVE A CASE. I CAN NOT BELIEVE IN THIS COUNTRY THAT WE HAVE TO WAIT UNTIL PEOPLE ARE MAIMED OR KILLED WHEN WE HAVE PLENTY OF EVIDENCE THAT THERE IS A DEADLY PROBLEM. THERE MUST BE SOMETHING WE CAN DO BEFORE INNOCENT PEOPLE HAVE TO DIE. MAZDA TOLD ME (JUST LIKE ALL THE OTHER VICTIMS) THERE WAS ABSOLUTELY NOTHING WRONG WITH MY CAR, THEY COULD NOT REPLICATE THE 60 MPH TO 100+ MPH UNINTENDED ACCELERATION DURING RUSH HOUR AND THAT NO REPAIRS WOULD BE MADE. ELEVEN DAYS LATER, MAZDA CORPORATE CALLED TO TELL ME THAT MY PARTS HAD BEEN ORDERED AND WOULD BE INSTALLED THAT DAY. I SAID "WHAT PARTS??!!!" THEY TOLD ME TO CALL THE DEALER WHO WAS SHOCKED THAT I KNEW ABOUT THE REPAIRS AND TOLD ME THAT YES, THEY WERE REPLACING PARTS BUT THEY HAD NOTHING TO DO WITH THE UNINTENDED ACCELERATION. NOW THAT THE CAR HAS BEEN FIXED, I'M NOT ABLE TO PROVE THAT THERE WAS ANYTHING WRONG WITH IT. HAD THERE BEEN SNOW OR OTHER ROAD CONDITIONS, I WOULD HAVE BEEN IN A MAJOR ACCIDENT. I HAVE LOTS OF BACK UP DOCUMENTATION I CAN PROVIDE. . I PUSHED AS HARD AS I COULD WITH BOTH FEET ON THE BRAKE (KNEES LOCKED), THE EMERGENCY BRAKE ON AND THE CAR IN PARK. WITH ALL OF THOSE ACTIONS COMBINED, MY CAR STILL WOULD NOT STOP. NO DAMAGE-IMPOSSIBLE! *TR

Jan 16, 2013

STEERING

3 complaints

TL* THE CONTACT OWNS A 2008 MAZDA CX9. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY STIFF. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AND WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE DRIVER WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE REPAIRS WERE MADE TO THE BODY DAMAGE. PRIOR TO THE CRASH, THE CONTACT WAS ADVISED BY AN AUTHORIZED DEALER THAT THE VEHICLE EXHIBITED A POWER STEERING FLUID LEAK. THE DEALER WAS UNABLE TO MAKE REPAIRS BECAUSE THE PARTS NEEDED WERE NOT READILY AVAILABLE AND ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS UNKNOWN.

Aug 19, 2010

Crash: 1

Injuries: 1

TL*THE CONTACT OWNS A 2008 MAZDA CX9. AFTER DRIVING 200 MILES THE CONTACT NOTICED THAT THE CONTACT STEERING WHEEL BEGAN TO MALFUNCTION. WHILE DRIVING APPROXIMATELY 22 MPH, THE STEERING WHEEL MOVED TO THE LEFT 80% OF THE TIME WITHOUT HIM TOUCHING IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER INSPECTING IN, THE DEALER STATED THAT THEY WERE UNABLE TO REPAIR IT. THE CONTACT DROVE A 2009 MODEL AND STATED THAT THE VEHICLE HAD THE IDENTICAL STEERING FAILURE. THE VEHICLE WAS NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE MANUFACTURER HAS NOT BEEN INFORMED OF THIS FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70 AND THE CURRENT MILEAGE WAS 17,000.

Mar 02, 2010

2007, 2008 & 2009 MAZDA CX9 HAS STEERING PROBLEMS. WHEN YOU DON'T HOLD IT TIGHTLY, THE CAR WILL VEER TO THE LEFT 80% OF THE TIME AND 20% TO THE RIGHT. THE CAR WILL NOT GO STRAIGHT AT ANY SPEEDS AND ON EVEN PAVEMENTS SUCH AS A CAR PARK. *TR

Feb 25, 2010

STEERING,SUSPENSION,POWER TRAIN

2 complaints

Once you get to 70mph it starts shaking like if a the wheels will fall off.

Oct 11, 2023

I WAS MAKING A RIGHT TURN FROM A PARKING LOT ONTO A ROAD WITH MY TWO CHILDREN IN THE CAR WHEN A LOUD CRUNCH HAPPENED, THE VEHICLE JERKED LEFT WHILE STILL MOVING FORWARD AND I WAS UNABLE TO STEER OR BREAK. THE CAR CAME TO AN ABRUPT STOP AND I COULDN'T GET THE DRIVER'S DOOR OPEN. I WALKED AROUND TO THE FRONT OF THE CAR WHILE IN TRAFFIC AND NOTICED LOOSE PARTS THAT HAD BEEN EJECTED FROM THE WHEEL, LEAKING BREAK FLUID, AND THE DRIVER'S SIDE FRONT WHEEL WAS NO LONGER ATTACHED AND HAD WEDGED UNDER THE CAR. THE CAR WAS UNABLE TO BE MOVED OUT OF THE ROAD THUS CREATING A TRAFFIC JAM. THE TOW TRUCK DRIVER SAID THE CONTROL ARM WAS BROKEN AND THAT MY GIRLS AND I ARE LUCKY THAT WE WERE NOT SERIOUSLY INJURED. THE CAR WAS TOWED TO THE MAZDA DEALER SERVICE DEPARTMENT 4 DAYS AGO AND I HAVE NOT HEARD FROM THEM. IS THIS SOMETHING THAT IS COVERED UNDER TREAD LIABILITY LAWS? I HAVE PHOTOS OF THE CAR/WHEEL THAT WERE TAKEN AT THE SCENE IF NEEDED.

May 20, 2015

ELECTRICAL SYSTEM,UNKNOWN OR OTHER

2 complaints

ONE DAY, MY KEYLESS DON STOPPED WORKING. THE NEXT DAY THE DOOR KEPT LOCKING WHILE I WAS DRIVING ALMOST EVERY TIME I TURNED THE STEERING WHEEL. THEN THE DRIVERS DOOR WOULDN'T UNLOCK, WHEN I MANUALLY UNLOCKED THE DOOR IT WAS HARD TO DO. I LUCKILY HAD THE WINDOWS ROLLED DOWN, GOT OUT THE VEHICLE AND AS SOON AS I SHUT THE DOOR I HEAR THE DOOR LOCK AND MY TWO YEAR OLD WAS IN THE BACKSEAT! AGAIN LUCKILY I HAD THE WINDOWS ROLLED DOWN OTHERWISE SHE MIGHT'VE BEEN STUCK! THEN THE ALARM KEPT GOING OFF AND WOULDN'T TURN OFF UNTIL I UNHOOKED THE BATTERY. IMAGINE MY FRUSTRATION. I BROUGHT THE CAR TO A MAZDA DEALERSHIP WHO SAID IT WAS THE DOOR LATCH/ACTUATOR. UPON PAYING HEFTILY WHEN I PICKED UP MY CAR, THE CLICKING OF THE DOOR LOCKS HAD STOPPED BUT THE UNLOCK BUTTON STILL WOULDN'T WORK AND THE ALARM WAS ONCE AGAIN GOING OFF! NOW THE CAR IS STILL AT THE MAZDA DEALERSHIP AND HAD ITS BCM/BCU REPLACED FOR A SUPPOSED 'FIX', I'M SUPPOSE TO PICK IT UP TOMORROW. SO I GUESS WE'LL SEE. THE APPARENT PROBLEM FROM ALL OF THIS? MY CX9 HAS A SUNROOF, WHICH MAZDA KNOWS THESE VEHICLES DON'T DRAIN PROPERLY WHICH CAUSES WATER TO GO TO THE BCM SHORTING IT OUT! THIS IS INEXCUSABLE AND COULD VERY WELL COST SOMEONE'S CHILD THEIR LIFE BECAUSE OF THE DOORS CONSTANT LOCKING AND UNABLE TO UNLOCK SOMETIMES MANUALLY. THE DEALERSHIP HAS SEEN IT ON MORE THAN ONE OCCASION AND MAZDA COMPANY HAS EVEN ADMITTED THIS FAULT! SO WHY IS THERE NO RECALL?!

Aug 26, 2019

REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE CAR THIS IS A SAFETY PROBLEM HAS ANYONE ELSE REPORTED THIS PROBLEM.I TOOK IT TO THE DEALER THEY SAID SOME KIND OF SENSOR HAD TO BE REPLACED AT A COST OF 700.00 DOLLARS I DONT THINK I SOULD HAVE TO PAY OUT OF MY POCKET.I TRANSPORT MY GRANDKID AROUND AND IF A SOMETHING HAPPENS THEY WOULD NOT GET OUT

Aug 22, 2018

UNKNOWN OR OTHER

2 complaints

I WAS ABOUT TO LEAVE FROM MY RESIDENTIAL PARKING LOT. I WENT TO CHECK MY WHEELCHAIR WAS SECURE. I OPENED THE LIFTGATE. AFTER SECURING THE WHEELCHAIR I PRESSED THE ELECTRONIC BUTTON TO CLOSE THE LIFTGATE. I HEARD 3 BEEPS, BUT THE DOOR/LIFTGATE WOULD NOT CLOSE.I TURNED THE CAR OFF AND ON, I GOT OUT THE MANUAL BEGAN TO TRY SEVERAL THINGS TO CLOSE THE DOOR/LIFTGATE. I LOCKED AND UNLOCKED THE DOOR LOCKS, I CHECKED NOTHING BLOCKING THE SENSORS. I USED THE POWER CONTROL BUTTON UNDER THE DASHBOARD AND THE DOOR STILL WOULD NOT CLOSE. I DID THIS FOR AN HOUR. FINALLY, SOMETHING HAPPENED & WAS ABLE TO CLOSE THE DOOR/LIFTGATE BY HAND. I TOOK THE CAR TO A REPUTABLE MACHANIC. THEY FOUND "MAZDA" HAD A "TSB" OUT ABOUT THE LIFTGATE LOCK ASSEMBLY AND IF THE LOCK FAILS, REPLACE THE ENTIRE PART. I TOOK THE CAR TO A MAZDA DEALER. THE COST TO SPECIAL ORDER THE PART AND REPAIR WOULD COST APPROX. $1200. I CAN NOT AFFORD TO REPLACE THE LOCK. I I AM A HADICAPPED PERSON. I USE MOBILITY DEVICES TO HELP ME REMAIN MOBILE AND GET TO AND FROM DOCTORS AND THERAPY.. I CANNOT TRANSPORT THESE DEVICES( WHEELCHAIR, ELECTRIC SKOOTER/CHAIR) BECAUSE OF THE LIFTGATE LOCK PROBLEM. I'M FEARFUL THE ASSEMBLY WILL LOCK PERMANENTLY AND EFFECT THE DOOR LOCKS. PLEASE, PLEASE ASSIST ME SO THE LIFTGATE CAN BE REPAIRED. THANK YOU.

Mar 15, 2019

DEFECT IN TRANSFER CASE.

Jan 08, 2016

SUSPENSION,AIR BAGS

2 complaints

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V451000 (SUSPENSION) AND 17V012000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE LOCAL DEALER THAT WAS CONTACTED WAS NO LONGER IN BUSINESS. ADDITIONALLY, THE CONTACT STATED THAT HE WAS UNABLE TO REACH ANYONE IN MAZDA CUSTOMER SERVICE OPERATIONS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION).

Jul 14, 2017

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V451000 (SUSPENSION) AND 16V356000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. PARTS DISTRIBUTION DISCONNECT THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/09/17*LJ *CN

Dec 20, 2016

ENGINE

2 complaints

THE TRANSFER CASE IS GOING OUT AND IT IS DUE TO A KNOWN MANUFACTURER ERROR FROM PARTS USED.

Jun 27, 2017

WHEN STARTING THE VEHICLE THERE IS A LOUD SOUND COMING FROM THE ENGINE FOR 2-3 SECONDS . IT DOESN'T HAPPEN ALL THE TIME, BUT IT SOUNDS LIKE A CARD GOING THROUGH BICYCLE SPOKES AND IS ACCOMPANIED BY A HIGH REV SOUND . THIS SOUND ALSO HAPPENS RANDOMLY WHEN DRIVING . IT HAPPENS DIRECTLY AFTER THE VEHICLE AUTOMATICALLY SHIFTS INTO A NEW GEAR, AND IS ACCOMPANIED BY A LOSS OF POWER UNTIL THE REV SOUND AND CARD IN SPOKES SOUND GOES AWAY. THE POWER OF THE VEHICLE IS NORMAL UNTIL IT MAKES THAT SOUND.

May 12, 2017

ELECTRICAL SYSTEM

2 complaints

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE BATTERY WAS RECHARGED AND THE VEHICLE OPERATED AS NORMAL BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000.

Apr 11, 2017

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REMOTE KEY WARNING LAMP ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE ALMOST IMMEDIATELY AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 36,000.

Mar 23, 2012

VISIBILITY

2 complaints

(SUN ROOF GLASS EXPLODED) AT 400PM WE WERE TRAVELING NORTH ON US65 AT 65 MPH, THE SUN ROOF WAS IN THE TILTED OPEN POSITION, THE NEAREST TRAFFIC TO OUR LOCATION WAS 500 YARDS AHEAD OF US. THE MUSIC WAS PLAYING AND THE FOUR VEHICLE OCCUPANTS WERE RELAXED AND TALKING. SUDDENLY WITH A VERY LOUD SOUND THE SUN ROOF GLASS EXPLODED/SHATTERED COVERING ALL OCCUPANTS IN GLASS SHARDS. THE DRIVER MAINTAINED COMPLETE CONTROL ON THE VEHICLE AND MADE AN IMMEDIATE EMERGENCY STOP. THE PASSENGER FRONT OCCUPANT INJURED HER NECK DURING THE VIOLENT REACTION FROM THE SOUND/EXPLOSION AND COVERING IN GLASS AND WILL NEED TREATMENT. NOTHING STRUCK THE VEHICLE!!! THIS FAILURE WAS CAUSED BY THE SUN ROOF AND NEEDS TO BE ADDRESSED BY MAZDA AND THE GLASS SUPPLIER. THE TYPE OF FAILURE COULD VERY WELL CAUSE A SERIOUS ACCIDENT AND COULD CAUSE LOSS OF LIFE. THE SUN ROOF GLASS SHOULD BE RE-ENFORCED TO PREVENT GLASS FROM SPRAYING ON THE VEHICLES OCCUPANTS. WE HAVE CONTACTED MAZDA NORTH AMERICA AND WERE OFFERED A 250.00 GOOD WILL AMOUNT, MONEY WAS NEVER OUR ISSUE OF CONCERN, THIS IS A VERY SERIOUS SAFETY ISSUE AND THE ROOT CAUSE SHOULD BE FOUND AND CORRECTED BEFORE SOMEONE GETS SERIOUSLY INJURED. THIS TYPE OF FAILURE IS NOTED IN MANY ACCOUNTS ON THE INTERNET AND NEEDS TO ADDRESSED.

Apr 23, 2013

Injuries: 1

TL*THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 45 MPH, THE CONTACT NOTICED A WAVE IN THE WINDSHIELD. WHEN HE PASSES OTHER OBJECTS, THE WAVES APPEAR TO RIPPLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE WINDSHIELD; HOWEVER, THE FAILURE PERSISTS. THE DEALER HAS BEEN AUTHORIZED TO MAKE ANOTHER REPLACEMENT. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 860. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR

Mar 11, 2008

EQUIPMENT,UNKNOWN OR OTHER

1 complaint

To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different shops, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Jan 26, 2022

ELECTRICAL SYSTEM,SERVICE BRAKES,LANE DEPARTURE

1 complaint

SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT BELT BLINKER WORK AND SOMETIMES IT DOESN'T

Apr 04, 2021

SUSPENSION,POWER TRAIN,ENGINE

1 complaint

KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC

Apr 04, 2021

STEERING,SUSPENSION,SERVICE BRAKES

1 complaint

MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS

Mar 11, 2021

ELECTRICAL SYSTEM,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 17V457000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER GREINER FORD OF CASPER 3333 CY AVE, CASPER, WY 82604 (307) 462-4090 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.

Feb 07, 2020

STEERING,ENGINE,VISIBILITY/WIPER

1 complaint

MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PAY FOR THIS SERVICE REPAIR. I CANNOT EVEN SPEND THAT MUCH OF MONEY ON ANOTHER CAR. WE BOUGHT THIS CAR THINKING THAT IT WILL TAKE US FOR SOME TIME BEFORE WE'LL NEED ANOTHER CAR. I CONTACTED MAZDA CUSTOMER EXPERIENCE, AND THEIR RESPONSE WAS, "WISH THERE WERE NEVER PART FAILURES", NOW, I'M STUCK. SO THIS IS MY STORY!!! SAFETY ISSUES: SUDDEN ENGINE SHUT OFF, DEFROST MALFUNCTION AND STEERING WHEEL.

Dec 15, 2019

POWER TRAIN,ELECTRICAL SYSTEM,UNKNOWN OR OTHER

1 complaint

WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELL

Oct 18, 2019

SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

WE BOUGHT OUR CAR ON A DEALER IN MESA, IT WAS STATIONARY. AFTER WE BOUGHT IT WE NOTICED LOCKS MOVING ON THEIR OWN WINDOWS ROLLING DOWN SO DID THE MOON ROOF. WHEN WE TURN OFF THE ENGINE THE A/C TURNS ON EVEN THOUGH THE CAR IS TURNED OFF. THE CAR LOCKS ITSELF LEAVING US OUTSIDE. WE HAD PROBLEMS WITH THE TIRES THEY KEEP LOOSING UP MAKING THE CAR VIBRATE AND MAKING SOUNDS LIKE BANGING ON THE TIRES

May 13, 2019

AIR BAGS,UNKNOWN OR OTHER

1 complaint

THE AIRBAGS WARNING LIGHT JUST CAME ON A COUPLE DAYS FOR MY CAR AND I TOOK IT THE MAZDA DEALER TO DIAGNOSE AND THEY SAID THE PASSENGER AIRBAGS AND THE SAS MODULE NEED TO BE REPLACED BUT WARRANTY SAFETY IS ONLY UP TO 60000 MILES. MY CAR HAS 76998 MILES. BUT THIS IS A SAFETY ISSUE AND MAZDA HAS LOTS PROBLEM WITH AIRBAGS RECALLS.

May 10, 2019

ELECTRONIC STABILITY CONTROL (ESC)

1 complaint

MY VEHICLE BCM (BODY CONTROL MODULE) HAVE GONE HAYWIRE FOR THE SECOND TIME THIS YEAR. MY DASHBOARD WARNING SIGNALS APPEARED AS I WAS DRIVING LOCALLY. ALL GAUGES WILL DROPS DOWN TO ZERO, DASH BOARD WARNING LIGHTS WILL BEGIN FLASHING OFF AND ON, MY EMERGENCY LIGHTS WILL BECOME DISABLED AND THERE HAVE BEEN TWO OCCASIONS WHEN MY CAR REFUSED TO START. I STARTED TO NOTICE THAT WHEN THE "AT" LIGHT AND THE TRACTION CONTROL SYMBOL LIGHT ARE ON THE VEHICLE SPEED WILL NOT ACCELERATE TO THE SPEED FOR WHICH I'M PRESSING THE GAS. MY INITIAL TAKEOFF IS VERY SLOW. AFTER THE FIRST NO START I HAD MY VEHICLE TOWED HOME AND HAD TO GET A RENTAL FOR A FEW DAYS. THIS ISSUE IS CURRENTLY ONGOING AFTER I MADE A SERVICE APPOINTMENT WITH MAZDA, I ALSO ENDED UP DRIVING THE CAR IN THIS CONDITION TO THE DEALERSHIP TO SEE IF I COULD GET SERVICE STARTED EARLY AND THEY WEREN'T ABLE TO SERVICE ME BECAUSE THEY DIDN'T HAVE A LOANER VEHICLE. I TOLD THEM THAT I COULDN'T LEAVE THE CAR FOR THIS IS MY ONLY TRANSPORTATION AND I NEED A CAR TO GO BACK TO WORK ON FRIDAY. I WAS TOLD THAT A LADY SHOULD BE BRINGING BACK A CAR THE FOLLOWING DAY (THRUSDAY) AROUND NOON IF NOT THEY SHOULD HAVE ONE ON FRIDAY. FRIDAY CAME NO CALL FROM THEM, I CALLED SEVERAL TIMES TO ONLY HAVE MY CALLS FORWARD TO A VOICEMAIL. SO I CALLED THE PARTS DEPT. TOLD THE PERSON THAT ANSWERED THAT I WAS TRYING TO CONTACT SOMEONE IN SERVICE REGARDING BRINGING IN MY VEHICLE FOR SERVICE. THE PART DEPT. MANAGER ANSWERED THE PHONE AND I TOLD HIM WHO I AM AND HE INDICATED AGAIN WE DON'T HAVE ANY LOANER VEHICLE AT THIS TIME, WE SHOULD HAVE ONE ON MONDAY, WE HAVE A COUPLE OF PEOPLE GETTING RECALL PARTS REPLACE AND THE PARTS ARE ON BACK ORDER. SO NOW ITS MONDAY THE CAR IS STILL UNSERVICED AND I JUST CALLED TO GET THE SAME RESPONSE FROM THE SERVICE DEPT., WE HAVE NO LOANER VEHICLE AT THIS TIME. IT SHOULD BE RECALLED OR THE HOUSING UNIT. IT'S DANGEROUS!

Dec 10, 2018

ELECTRICAL SYSTEM,SEATS

1 complaint

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 60 MPH, THE DRIVER'S SEAT UNINTENTIONALLY MOVED TOWARDS THE STEERING WHEEL. IT WAS DIFFICULT FOR THE CONTACT TO EXIT THE VEHICLE DUE TO HOW CLOSE THE SEAT MOVED TOWARDS THE STEERING WHEEL. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. MAZDA OF ORLAND PARK (8910 W 159TH ST, ORLAND PARK, IL 60462, (708) 444-3200) WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 09V066000 (ELECTRICAL SYSTEM) IN 2009. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.

Oct 22, 2018

FUEL/PROPULSION SYSTEM

1 complaint

LETTER TO MAZDA OF AMERICA ENGINEERING 10/2/2018 SUBJECT: SHARED DESIGN FLAW OF 2008 CX-9 AND 2008 FORD EDGE STAMPED STEEL FUEL TANK (FORD HAS RECALLED THIS TANK) MAZDA ENGINEERING, I HAVE LOOKED AT TWO DESIGNS TO SECURE TANKS. 1) TANK IS BOLTED AND ONE WHERE THE TANK IS BOLTED DIRECTLY TO A FRAME THROUGH THE SEALING FLANGE. (CURRENT CASE WITH CX-9 AND FORD EDGE -2008) 2) TANK IS SECURED USING TRADITIONAL TANK STRAPS THE FORD EDGE TANK (THE SAME AS CX-9) WAS RECALLED IN CASE 1 BECAUSE THE BOLTED FLANGE IS PART OF THE TANK. AFTER REPEATED FLEXING OF FRAME AND TANK WITH THE ADDITION OF CORROSION IN NORTHERN STATES, THE FIXED FLANGE RUPTURES THE THANK CAUSING SUDDEN FUEL LOSS ON A TANK THAT DOES NOT APPEAR TO BE CORRODED. THIS IS OF COURSE A LARGE LIABILITY AS BRITTLE FATIGUE FRACTURE IS BY NATURE SUDDEN. THERE IS NO WARNING FOR THE CUSTOMER. THEY PULL INTO THEIR GARAGE AT HOME OR WORK AND ARE A SUDDEN HAZARD. IN CASE 2, A TRADITION METHOD OF SECURING A TANK, THE LOAD IS DISTRIBUTED ON A STRAP. SHOULD THE STRAP FRACTURE THERE IS NO SUDDEN FUEL LOSS. THE STRAP CAN BE REPLACED. THE TANK STAYS SEALED. THIS DESIGN FLAW HAS RESULTED IN A SERIOUS ENOUGH ISSUE THAT FORD HAS RECALLED OVER 200,000 VEHICLES IDENTICAL TO THE CX-9 TO ADDRESS THIS EXACT ISSUE. FORD AND MAZDA SHARE NOT ONLY THE SAME DESIGN, BUT THE SAME TANK MANUFACTURER AND CHASSIS. THE MAZDA ISSUE IS MORE SERIOUS AS COATED TANKS DO NOT SHOW ANY WARNING SIGNS OF CORROSION. WHERE SALT AND BRINE ARE USED IN NORTHERN US DURING THE WINTER THESE TYPES OF COATINGS DO NOT REDUCE CORROSION. THEREFORE, THE NATURE OF THE TANK RUPTURE IS SUDDEN FATIGUE FAILURE WITH NO WARNING AND POSES A CERTAIN RISK OF FIRE IN AN ENCLOSURE SUCH AS A HOME GARAGE. FAILURE WAS - SUDDEN, UNABLE TO BE DETECTED AND LIFE THREATENING

Oct 17, 2018

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE

1 complaint

I'M THANKFUL I WAS NOT GOING 75MPH ON THE HIGHWAY WITH MY CHILDREN IN MY CAR INSTEAD I WAS DRIVING 30 MPH COMING TO A STOP AT A RED LIGHT ON A SMALL CITY STREET MY MAZDA CX-9 WITHOUT A WARNING STARTED HICCUPING AND CAME TO A COMPLETE STOP AND NOT ABLE TO POWER UP AGAIN WE HAD IT TOWED TO A MAZDA DEALER WAS TOLD OUR MAKE MODEL OF CAR HAS A TSB CODE ISSUED CODE # 01-026/11 DEALER TOLD US CAR NEEDS NEW PCM (COMPUTER) AND NEW COILS THEY WEREN'T SURE IF COILS RUINED PCM OR PCM DAMAGE COILS. SPOKE TO MANUFACTURER THEY ADMITTED THEY HAVE SEEN ISSUE BUT THAT MY CAR IS 40000 MILES OVER WARRANTY. I HAVE OWNED OTHER CARS AND ALL MY FRIENDS HAVE CARS I HAVE NEVER HEARD OF THIS HAPPENING. I HOPE THIS GETS INVESTIGATED THERE ARE LOADS OF MAZDA'S JUST LIKE MINE ON OUR ROADS I WAS VERY LUCKY TO BE GOING SO SLOW THIS COULD HAVE GONE VERY BAD. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE LOADS OF STORIES LIKE MINE. WITH NO WARNING SIGNS AT ALL

Jun 29, 2018

STEERING,AIR BAGS

1 complaint

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS LOOSE AND PULLED WHILE MAKING TURNS. ADDITIONALLY, THE PASSENGER SIDE OF THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO CJ WILSON MAZDA (8910 W 159TH ST, ORLAND PARK, IL 60462) WHERE IT WAS DIAGNOSED THAT A WHEEL ALIGNMENT WAS NEEDED AND A TIE ROD REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 237,000.

Mar 02, 2018

STEERING,AIR BAGS,SEAT BELTS

1 complaint

I HAD A RECALL NOTICE ABOUT POTENTIAL DEFECT ON THE AIRBAG SYSTEM THAT CAN CAUSE PERSONAL INJURY ON MY MAZDA C-X 9 2008. I CONTACTED THE DEALER CLOSE TO MY RESIDENT AS PRESCRIBED ON THE RECALL NOTICE. THEY SAID THEY WILL GET BACK WITH ME AS SOON AS THE PARTS ARE AVAILABLE. IT HAS BEEN MORE THAN 3 MONTHS AND I HAVE NOT GOT ANY RESPONSE FROM THE DEALER. I WILL BE VERY GRATEFUL TO GET A FOLLOW UP TO SEE THAT THIS MY CAR IS FIXED. THANKS VERY MUCH IN ADVANCE.

Nov 24, 2016

WHEELS,UNKNOWN OR OTHER,SERVICE BRAKES

1 complaint

I HAD TO REPLACE MY TIRES BECAUSE OF THE BALL JOINTS AND CAUSING MY WHEEL TO COME OFF. MY BREAKS SOUNDS HORRIBLE EVEN AFTER I HAD THEM SERVICED IF IT RAINS REALLY BAD I GET THIS CRANKING NOISE I HAVE A WEIRD SOUND TO MY VEHICLE RIGHT NOW COMING FROM THE FRONT OF THE VEHICLE AGAIN AND NOT SURE WHAT'S THE PROBLEM. I'M AFRAID TO DRIVE THE VEHICLE TO FAST BECAUSE I HAVE CHILDREN WHAT'S GOING ON WITH THIS VEHICLE

Jun 07, 2016

POWER TRAIN,ENGINE

1 complaint

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT SMELLED BURNING RUBBER AND HEARD A CLICKING SOUND WHEN DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.

May 17, 2016

STEERING,WHEELS,UNKNOWN OR OTHER

1 complaint

I WAS MAKING A LEFT TURN ON A PARKING LOT WHEN I HEARD A LOUD CRUNCH COMING FROM THE FRONT OF THE VEHICLE AND FULLY LOST CONTROL OF THE CAR. WHEN I CAME OUTSIDE TO SEE WHAT HAPPENED I SAW THAT BALL JOINT ON MY FRONT LEFT (DRIVER SIDE) BROKE, THE WHEEL WITH PART OF THE AXEL FULLY OUT, AND THAT BREAK FLUID WAS SPOILED ALL OVER. IMAGINE THIS HAPPENING ON THE FIGHTER WHEN I WAS DRIVING WITH TWO OF MY YOUNG KIDS!!

Jan 26, 2016

SUSPENSION,SERVICE BRAKES

1 complaint

MASTER CYLINDER LEAK CAUSING THE BRAKE BOOSTER TO GO OUT AS WELL. SUSPENSION WEAK AND RUSTY. MAZDA REFUSES TO ADDRESS THE PROBLEM.

Jan 14, 2016

SUSPENSION,UNKNOWN OR OTHER

1 complaint

A VERY FRIGHTENING INCIDENT OCCURRED SATURDAY AUGUST 29, 2015 APPROX 6:45 P.M. AFTER A ROUND TRIP TRAVEL ON THE HIGHWAY FOR APPROX 80 MILES. I DROVE JUST OVER A MILE OFF THE HIGHWAY EXIT, CAME TO A STOP SIGN LIGHT THEN PROCEEDED WITH A RIGHT TURN. SUDDENLY WITHOUT ANY PREVIOUS WARNING THE CAR MADE A JERKING/SKIDDING TYPE MOVEMENT, SOMETHING SEEMED TO DROP OUT OF THE FRONT END AND THE CAR CAME ABRUPTLY TO A STOP. SEVERAL PEOPLE PULLED OVER TO SEE IF I AND MY ONE MONTH OLD GRANDDAUGHTER WERE OK AS I WAS AT A VERY BUSY INTERSECTION. A BYSTANDER TOLD ME THAT THE DRIVERS FRONT TIRE WAS FACING OUT TO THE LEFT OF THE VEHICLE AND THERE WAS CONSIDERABLE DAMAGE UNDER THE CAR AS WELL. IT IS MY UNDERSTANDING THAT THE BALL JOINT SEPARATED, THE SHAFT OR AXLE MAY HAVE BROKEN, AND THERE MAY BE OTHER SEVERE DAMAGE AS THERE WAS ALSO OIL ON THE ROAD. MY TIRE WAS AS MENTIONED. IT IS ALSO NOTED THAT I AM UNABLE TO COMPLETELY OPEN MY DRIVERS DOOR DOOR NOW POSSIBLY DUE TO BODY MISALIGNMENT NOW. I HAVE PICTURES OF ANY VISIBLE DAMAGE TO THE CAR. I AM APPALLED AFTER RESEARCHING THIS PROBLEM THAT MAZDA WILL BE CONDUCTING A RECALL IN SEPTEMBER BUT HAS YET TO SEND OUT NOTICES TO CUSTOMERS. IN FACT A SECOND NOTICE WILL EVENTUALLY COME OUT WHEN PARTS ARE AVAILABLE. HAD I NOT JUST COME OFF THE HIGHWAY MY CAR WOULD HAVE DEFINITELY FLIPPED OVER AND MY GRANDDAUGHTER AND I WOULD HAVE BEEN KILLED. THIS IS 1000% UNACCEPTABLE. I WANT ACTION NOW. I DON'T KNOW WHAT THE EXTENT OF DAMAGE IS TO THE CAR, NOR DO I WANT THE CAR REPAIRED, INSTEAD I WANT MAZDA TO REPLACE IT! NOT ONLY I HAVE EXPERIENCED MUCH ANXIETY FROM THIS I AM ALSO INCURRING TOW CHARGES, STORAGE CHARGES AND RENTAL CAR CHARGES. I WAS ADVISED TO HAVE AN INDEPENDENT MECHANIC LOOK AT THE VEHICLE BEFORE SENDING TO MAZDA BUT THAT WOULD ENTAIL ANOTHER TOW CHARGE AND MECHANIC FEE. NONE OF WHICH I CAN AFFORD. MAZDA MUST TAKE IMMEDIATE ACTION.

Sep 08, 2015

SUSPENSION,POWER TRAIN,WHEELS

1 complaint

WHILE MAKING A RIGHT TURN INTO A PARKING PLACE, THE RIGHT FRONT BALL JOINT BROKE AND CV JOINT BECAME DISCONNECTED, CAUSING THE WHEEL TO BECOME DISCONNECTED FROM THE CAR AND PUSHING THE WHEEL WELL BACK UNDER THE PASSENGER DOOR, MAKING IT INOPERABLE. THE TOW DRIVER SAID I MUST HAVE HIT SOMETHING REALLY HARD, BUT IN THE TWO AND A HALF YEARS I'VE HAD THIS CAR, I'VE NEVER HIT ANYTHING! I DRIVE A LOT FOR MY JOB AND AM GRATEFUL THIS DIDN'T HAPPEN WHILE I WAS TRAVELING 70 MPH ON THE HIGHWAY. IT WAS VERY SCARY AND HAS SHAKEN MY CONFIDENCE IN THIS CAR. I HAD THE CAR REPAIRED ON AN EMERGENCY BASIS, BUT THE MECHANIC TOLD ME WHILE THE OTHER BALL JOINT WAS SAFE ENOUGH FOR ME TO MAKE THE TRIP HOME (350 MILES), I SHOULD DEFINITELY GET IT CHECKED OUT AS WELL, AS IT LOOKED SUSPECT FOR THE LONG TERM. THE CAR IS AT THE MECHANIC NOW, AND I WAS A NERVOUS WRECK DRIVING IT HOME EARLIER TODAY. *TR

May 04, 2015

FUEL SYSTEM, GASOLINE

1 complaint

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL WHEN THE HEAT/COOL SYSTEM WAS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL RAIL WAS LEAKING. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Dec 26, 2014

ELECTRICAL SYSTEM,STRUCTURE

1 complaint

RETURNED TO VEHICLE AFTER WORK (5PM) AND SAW THAT BOTH SIDE MIRRORS WERE DAMAGED. A CLOSER LOOK REVEALED THAT THE PAINTED PORTION TO BOTH SIDE MIRROR HOUSING UNITS HAD MELTED. IT APPEARED THE PLASTIC HAD MELTED FROM INTERNAL HEAT. THERE WERE NO BURN MARKS ON THE OUTER PORTION OF THE UNIT. THE PLASTIC HAD SHRUNK TO A SHRIVELED AND WRINKLED APPEARANCE. BROUGHT THE VEHICLE TO A MAZDA DEALER (ESCONDIDO, CALIFORNIA). THE VEHICLE WAS INSPECTED AND NOTHING WAS FOUND TO BE WRONG. I WAS TOLD THERE WAS NO ELECTRICAL PROBLEM AND THE MELTED SIDE MIRROR UNITS WERE MELTED FROM THE SUN. I DO NOT LIVE IN ARIZONA, NEW MEXICO, OR SOUTHERN NEVADA WHERE TEMPERATURES REACH ABOVE 105 DEGREES CONSISTENTLY. TEMPERATURES TYPICALLY REACH 80-95 DEGREES. *TR

Oct 25, 2014

ELECTRICAL SYSTEM,EQUIPMENT

1 complaint

2008 MAZDA CX9 SMART KEY, AFTER REPROGRAMMING ($350) NEW FOBS ($100 EACH) AND NUMEROUS BATTERY REPLACING THE SMART KEY STILL WILL NOT FUNCTION AS PROMISED, WIRELESSLY UNLOCKING, LOCKING AND STARTING THE VEHICLE. HERE IS ONLY ONE KEY HOLE ON THE VEHICLE, WHICH CASES HE OWNER/ DRIVER/ USER TO CONSTANTLY WALK AROUND THE VEHICLE TO LOCK/ UNLOCK AND/OR START THE CAR. IT ALSO GREATLY INCREASES THE RISK OF LOOSING THE ONLY HARD COPY OF THE KEY COSTING ANOTHER $350 IN PROGRAMMING AND CUTTING. *TR

Apr 19, 2014

ENGINE AND ENGINE COOLING

1 complaint

THE MORNING OF 09/17/2013 I SAW WHITE POWDER COMING OFF THE A/C VENTS. ALARMED, I CALLED MAZDA DEALER IN MILFORD, CT. THE DEALER STATES THAT THEY HAVE NEVER SEEN THIS PROBLEM AND CONTACTED MAZDA USA FOR ADVISE. THE RESPONSE WAS THE AIR CONDITIONING EVAPORATOR COIL NEEDS TO BE REPLACED FOR $1,250. I CONTACTED MAZDA USA DIRECTLY AND ASKED THEM TO HELP ME OUT ON THIS ISSUE AS IT WAS A VERY UNUSUAL PROBLEM, HEALTH HAZARD (AFTER SOME RESEARCH ON THE WEB, THE WHITE POWDER COULD POSSIBLY BE ALUMINUM OXIDE). IT IS ONE THING WHEN A SYSTEM FAILS; BUT IT IS NOT TO BE TAKEN LIGHTLY IF IT IS EMITTING HAZARDOUS PARTICLES THROUGH THE VENTS! MAZDA USA RESPONSE WAS - NO CAN'T DO - VEHICLE IS OUT OF WARRANTY! I'M LOOKING FORWARD TO HEAR FROM YOUR RESPECTED ORGANIZATION - NHTSA - IF YOU COULD BE OF ASSISTANCE IN THIS MATTER. THE CONTACT NUMBER FOR MAZDA USA CONSUMER EXPERIENCE IS 800-222-5500. I WAS GIVEN A CASE# [XXX] FOR THIS ISSUE. MY REGARDS - HOPE TO HEAR FROM YOU SOON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Oct 02, 2013

STEERING,SERVICE BRAKES, HYDRAULIC,POWER TRAIN,ELECTRICAL SYSTEM

1 complaint

THERE HAVE BEEN A MULTITUDE OF PROBLEMS ON THE VEHICLE (TWO SETS OF BRAKES, TIEROD, ELECTRICAL OVERHAUL VACUUM HOSES...) THE MAJOR ISSUE HAS BEEN OIL LEAKING. THIS PAST SUMMER (2011) THERE WAS AN OIL LEAK. THE DEALER HAD THE CAR FOR SEVERAL DAYS BEFORE DIAGNOSING THAT IT WAS THE REAR MAIN SEAL. THE SEAL WAS REPLACED (CAR WAS AT DEALER FOR NEARLY TWO WEEKS.) THIS FALL (2011) OIL WAS STILL LEAKING. AFTER SEVERAL DAYS THE DEALER CONTACTED MAZDA CORPORATE AND THEY SUGGESTED REPLACING THE TRANSMISSION, CLAIMING IT WAS NOT UNCOMMON. THE DEALER REPLACED THE TRANSMISSION. WINTER/SPRING 2012 OIL STILL LEAKING, CAR IS CURRENTLY AT THE DEALER - CLAIMING IT IS THE REAR MAIN SEAL. AGAIN? WOULDN'T THAT HAVE BEEN REPLACED WITH THE NEW TRANSMISSION? *TR

Apr 08, 2012

LATCHES/LOCKS/LINKAGES

1 complaint

RUSTY DOOR HINGE BOLTS ON 2008 MAZDA CX-9. THERE ARE FOUR BOLTS ON EVERY HINGE AND TWO HINGES PER DOOR. HALF OF THE BOLTS ARE PAINTED AND PROTECTED, THE OTHER HALF ARE NOT AND THEY ARE RUSTING. ALL OF THE BOLTS THAT SECURE THE DOOR SHOULD BE COATED---IN THIS CASE HALF ARE AND ONE HALF ARE NOT. THIS COULD LEAD TO A HINGE FAILURE. *TR

Apr 20, 2011

TRACTION CONTROL SYSTEM

1 complaint

2008 CX-9 MAZDA WITH 25,644 MILES APPEARS TO HAVE EXACT SAME PROBLEM AS RECALLED TOYOTAS IN THAT THE DRIVER'S CX-9 ORIGINAL RUBBER FLOOR MAT MOVES UP TOWARDS FRONT OF VEHICLE WITH USE & LODGES UNDER THE PLASTIC PANEL ON THE LOWER LEFT SIDE OF THE FOOT WELL, (PHOTOGRAPHS AVAILABLE UPON REQUEST). WHEN THE FLOOR MAT LODGES UNDER PLASTIC PANEL IN THIS MANNER, IT CAUSES BOTH THE TCS INDICATOR LIGHT AND THE TCS OFF LIGHT TO PERMANENTLY ILLUMINATE. TCS / BRAKE ASSIST SYSTEM CEASES TO FUNCTION & CANNOT BE OVERRIDDEN WITH TCS ON/OFF BUTTON. VEHICLE IS UNDER WARRANTY AND HAS BEEN BROUGHT TO DEALERSHIP TWICE FOR SAME ISSUE. THE FIRST TIME THE TCS SYSTEM WAS "RE-SET" BY COMPUTER & WAS ADVISED BY SERVICE TECH. THAT VEHICLE WAS NOW FINE, (FLOOR MAT INVOLVEMENT UNKNOWN AT THIS TIME). THE SECOND TIME, THE VEHICLE WAS BROUGHT BACK IN, (LESS THAN 5,000 MILES AFTER FIRST TIME IT WAS BROUGHT IN), AS THE TCS INDICATOR LIGHT / TCS OFF LIGHT WERE ILLUMINATED AND TCS BRAKE ASSIST SYSTEM WAS NOT OPERATING AND SERVICE TECH SPENT MOST OF MORNING WITH VEHICLE. AT THE END OF THIS VISIT, THE SERVICE TECH. ADVISED THAT HE HAD DETERMINED INCIDENTS WERE CAUSED BY FLOOR MAT MOVING UP UNDER BRAKE / GAS PEDAL & THAT MAT WAS "INTERFERING WITH THE BRAKE ASSIST SYSTEM IN THAT IT WAS PREVENTING IT FROM COMPLETING THE CIRCUIT". I WAS ADVISED TO REMOVE THE FLOOR MAT FROM THE VEHICLE. CLIPS TO SECURE THE MAT WOULD PREVENT THESE INCIDENTS. NOTE: WHEN THE FLOOR MAT BECOMES LODGED WHILE DRIVING, I CANNOT PHYSICALLY DISLODGE IT FROM UNDER THE PLASTIC PANEL UNTIL STOPPED AS TWO HANDS (AND A LOT OF STRENGTH) ARE NEEDED TO DO SO. I FIND THEIR RECOMMENDATION TO REMOVE THE FLOOR MAT UNACCEPTABLE AS THE FLOOR MAT TRAPS DIRT / DEBRIS. I CONTINUE TO USE THE FLOOR MAT BUT AM EXTREMELY CAREFUL ABOUT NOT ALLOWING IT TO MOVE WHILE DRIVING. OTHERS MAY NOT KNOW POTENTIAL HAZARD EXISTS. (SERVICE TECH NOTED INCIDENTS NOT RELATED TO SERVICE BULLETIN RE: TCS INDICATOR LIGHT REMAINING ILLUMINATED.) *TR

Apr 07, 2011

TIRES,TRACTION CONTROL SYSTEM

1 complaint

THIS COMPLAINT IS RELATED TO HOW THE 2008 MAZDA CX9 HANDLES WHEN THE ROAD CONDITIONS HAVE A LAYER OF SNOW OR ICE. WHEN DRIVING ON A FLAT SURFACE THE CAR IS FINE. WHEN DRIVING UP A VERY SLIGHT INCLINE, THE CAR DOES NOT PERFORM. THE TIRES THAT ARE PUT ON THIS CAR FROM FACTORY ARE NOT GOOD, WHICH CAUSES THE TRACTION CONTROL TO ENGAGE FREQUENTLY. THE PROBLEM ARISES WHEN THE TRACTION CONTROL IS ON. PER THE MANUAL, THE TRACTION CONTROL COMES ON TO REDUCE RPM. WE HAVE FOUND THAT WHEN THE TRACTION CONTROL IS ACTIVATED, THE VEHICLE HAS NO POWER - IT FEELS LIKE IT IS IN NEUTRAL - THERE IS NO ENGINE SOUND WHEN PRESSING THE ACCELERATOR. THIS LEAVES THE DRIVER STUCK WITH ABSOLUTELY NO POWER TO CONTINUE TO DRIVE. THIS IS A SAFETY CONCERN SINCE THERE IS NO POWER TO MOVE OUT OF OTHER DRIVERS WAY. THIS HAS HAPPENED WITH BOTH DRIVERS OF THE VEHICLE. WE HAVE REPORTED THIS TO MAZDA DEALERSHIP 5 TIMES. WE HAVE REQUESTED SOMEONE DRIVE WITH US SO WE CAN REPLICATE THE SITUATION. THEY WERE UNABLE TO GET US AN APPOINTMENT RIGHT AWAY. THE LAST REQUEST TO MAZDA SERVICE WAS FEB. 2011, IT WAS EXPLAINED THAT WE WANTED TO BRING THE CAR IN SO SOMEONE COULD DRIVE IT IN THE SNOWY CONDITIONS. THEY SAID THEY WOULD CALL US WHEN THEY COULD FIT US IN. WE DID NOT RECEIVE A CALL FOR 3 DAYS. WE HAD TO CALL THEM. THE ROADS WERE CLEAR WHEN WE FINALLY GOT AN APPOINTMENT AND COULD NOT REPLICATE THE SITUATION. THE PROBLEM CONTINUES. *TR

Mar 05, 2011

TIRES

1 complaint

TL*THE CONTACT OWNS A 2008 MAZDA CX-9. WHEN THE WEATHER IS COLD THE FRONT PASSENGER RIGHT TIRE LOST PRESSURE AND INCREASED FROM 32 PSI TO 25 PSI. HE REPLACED THE TIRE ON ONE OCCASION AND THAT DID NOT CORRECT THE FAILURE. AIR WAS ADDED TO THE TIRE ON SEVERAL OCCASIONS BY A LOCAL REPAIR FACILITY AND ON TWO OCCASIONS BY THE DEALER. THE DEALER STATED THAT THE TIRE PRESSURE SENSOR VALVE MONITOR WAS DEFECTIVE AND HAS CAUSED THE TIRE TO LOSE PRESSURE. THE ESTIMATED COST TO REPLACE THE TIRE PRESSURE SENSOR VALVE MONITOR WAS $300.00. HE CONTACTED THE MANUFACTURER AND FILED REPORT NUMBER 127407340. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE COST TO REPLACE THE TIRE SENSOR MONITOR. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE 36,000.

Jan 12, 2010

2008 MAZDA CX-9 Problems & Complaints

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