Fiat Problems

The contact owns a 2014 fiat 500l. The contact stated that while driving at various speeds, the vehicle would shake and vibrate before suddenly stalling. Also, a burning odor was present and the warning message "dual clutch over heating" had displayed and on several occasions the vehicle would suddenly surge forward and experienced sudden acceleration. The vehicle was taken to an independent mechanic who diagnosed that the dual clutch transmission was faulty and needed to be replaced. The vehicle was not repaired. The local dealer iilderton dodge located at 701 s main st, high point, nc 27260 and the manufacturer were notified of the failure. The failure mileage was 115,000

Car has moved out of "park" 4 times and the last time rolled down my drive way and hit another car. I want to have this vehicle returned and get another car. We took this vehicle into the dealer about 4 months ago for electronic gauge and system problems. They said there was nothing wrong with it. I don't believe them anymore

While driving car lost power and smoke began coming out from under hood. Immediately after the check engine light came on. Car was pulled to side of interstate. Immediately got out and looked under hood to see flames and smoke. Called 911 report the fire, dispatch said fire and police would arrive soon. Checked under the hood for a second time, there was considerable more fire and smoke. Proceeded to gather purse and bag from the backseat. Approximately 4 minutes had elapsed. By this time the car is completely engulfed in flames. I moved approximately 300 feet away in fear the car may explode. Another 4-5 minutes passed when police arrived and an additional 6-7 more minutes for the firefighters to respond. As for personal safety, driving had approximately 4 minutes to escape vehicle from check engine light appearing to the entire be completely encompassed with flames. Driver escaped unharmed, but was incredibly shaken by the scary events that unfolded in such a rapid period of time. Car was not able to be saved

I am submitting this complaint to report a failure related to an emissions recall repair. The vehicle identified by VIN [XXX] was fully operable, properly maintained, and in excellent condition prior to an emissions recall repair performed by an authorized dealership. Immediately after the recall “fix” was completed, the vehicle began experiencing serious operational problems and became undrivable. The servicing dealership towed the vehicle and attempted an additional repair. After the vehicle was returned, it failed again on its first use and is now completely inoperable. Despite the fact that this failure occurred only after the recall repair, the dealership and manufacturer are refusing to assume responsibility for towing and correction unless the owner pays to have the vehicle towed more than 75 miles to another location. We do not believe it is appropriate for the owner to bear the cost of correcting a defect that arose directly from recall work. Another authorized dealership has advised that responsibility remains with the dealer that performed the recall repair. The original servicing dealer has now stated they are “not responsible,” despite having performed the recall work. This situation has left the vehicle undrivable and created a significant hardship, and we believe it represents a recall remedy failure. I spoke with the service manager at the dealership and he said it is up to me to prove that they did the damage to the car. The vehicle was operable bef

I am filing this complaint because my Fiat 500e has an active safety recall, but I have been unable to obtain a safe, reasonable, or competent recall repair. There is no qualified Fiat service center within a practical distance of my home in Toledo, Ohio. The nearest authorized location, Yark Chrysler Jeep Dodge Ram, previously mishandled basic warranty EV service and routed my car to unqualified staff, which raises serious concerns about their ability to perform a safety recall correctly. I contacted another recommended Fiat service center (Suburban Chrysler Dodge Jeep Ram of Ann Arbor) and was turned away upon arrival despite having scheduled an appointment. As of now, I have no accessible or reliable way to obtain the federally required recall remedy, which places me at risk and leaves the vehicle in an unsafe and non-compliant condition through no fault of my own. The manufacturer (Stellantis) and dealer network have not provided any workable solution. The recall requires a reasonable remedy, but none currently exists for me

The contact owns a 2016 Fiat 500X. The contact stated that while driving approximately 30 MPH through a green light, another vehicle driving through a red light and attempting to make a turn, the front bumper of the contact’s vehicle crashed into the front passenger’s side door. No warning lights were illuminated. The contact exited the vehicle safely and had a passenger in the front passenger-side seat and another in the rear middle row seat. The contact was adamant that the air bags should have deployed. The contact sought medical attention for whiplash, chest pain, bruises, a sore stomach, swollen right leg, and left leg. The contact's front seat passenger sought medical attention due to additional damage caused to a previous medical procedure on the right calf. The child passenger sitting in the rear middle row seat sought medical attention for back pain. The contact stated that the local Fire Department arrived on scene to extinguish a fire under the hood. The source of the fire was unknown. A police report was filed. The vehicle was towed to a local tow yard; however, it was unknown whether it had been declared a total loss. The local dealer where the vehicle had been purchased was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000

The contact owns a 2012 fiat 500. The contact stated that while driving approximately 40 mph, the vehicle crashed into a second vehicle. During the crash the front end of the vehicle was severely damaged but the air bags did not deploy. The driver sustained both leg injuries and a injured neck during the crash that required medical attention. The vehicle not towed. A police report was filed at the scene. The cause of the failure was not determined. The vehicle was taken to the local dealer fiat of melbourne located at 300 e nasa blvd, melbourne, fl 32901 and examined by a manufacturers engineer who determined no failure had occurred. The manufacturer was notified of the failure. The failure mileage was 100,000

The contact owns a 2014 fiat 500. While stopped at a traffic light, the vehicle jerked violently. A message appeared on the dashboard instructing the contact to place the transmission shifter in the neutral position and then into the drive position. The contact followed the instructions and the engine failed without warning. The contact attempted to restart the engine multiple times before succeeding. The check engine warning light then illuminated. The contact stated that the vehicle was reluctant to accelerate and drive slowly. The contact also noticed a burning odor. The contact discovered that the odor was coming from under the hood. The vehicle was towed to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 39,000. The consumer stated the vehicle was taken to the dealer on multiple occasions for the jolting. The dealer advised the computer was learning the driver's habits and was operating as designed. After the failure, the vehicle was towed to the dealer and was repaired under warranty. The manufacturer offered a 60,000 mile warranty, no deductible, free of cost and $500.00 for compensation. The consumer was dissatisfied with the offer. Upon retrieving the vehicle the dealer advised the consumer to put the vehicle in neutral while at a stop, because one of the clutches slightly drags and would eventually burn up, which is what caused the failure. The consumer believed that was unaccept

When the automobile isn’t driven or started for 3 weeks or more the engine will not start. The multiair system will lose its oil pressure. The manufacturer needs to do a recall to fix this problem. This car isn’t designed to be an everyday driver and this is a well known and documented problem

I received a customer satisfaction notification from FCA US LLC stating they were recommending some improvements on my 2017 Fiat 500X equipped with a 2.4L engine. They had determined that some vehicles may have been consuming more oil than usual. We had noticed our car running low on oil between oil changes so we took it to our local Fiat dealer with the letter and they stated it wasn't coming up in their system so they couldn't run the test for us. We contacted Fiat directly and they stated the same thing. We did receive a letter so I don't understand what the issue is. My daughter drives the car and now I feel it's a safety issue for her. I wrote a letter to the FCA and have not yet received a response. I need help with this issue and running out of resources to help

Alarm keeps randomly going off, doesn't matter how fast you are going, what gear, what type of road, went off 15 times one day, 5 times the next day

The contact owned a 2016 fiat 500x. While the vehicle was parked, it caught on fire and exploded. The fire department was called and extinguished the fire. A fire report was filed. The contact also stated that the fire caused structural damage to the home. The night before the fire, the vehicle was driven and the contact noticed an abnormal burning odor. The contact inspected the vehicle and saw no signs of a fire. The vehicle was destroyed and towed by the insurance company to a repair facility for inspection. The vehicle was inspected by the insurance investigator who was unable to determine the origin of the fire. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified and provided case number: [xxx]. The approximate failure mileage was 8,669. *tt information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tt updated 9/24/18

While parked at a mcdonalds drive-thru window in detroit mi in my 2014 fiat 500l at approximately 11:30 a.m. The car began to smoke profusely. The smoke filled the interior cabin and under the hood area. The car smelled horrid like burning electrical copper wires. The car then shut off, but continued smoking. I ran out of the car and a police officer who was eating lunch inside ran out to help me. The officer and mcdonalds employees pushed the car away from the drive-thru window. No flames were seen, only smoke. The car was taken to golling fiat in bloomfield hills mi. The dealership returned the car to me days later as is, stating that they could not find nor replicate the problem or any problem with the car. The serviceman [xxx] did state two times that he smelled smoke and burning wires under the hood, but told me that "maybe the burning smell is just a fluke". No repairs were made. I'm very concerned because this car also has a history of leaking gasoline. Now it is smoking and the dealership says nothing is wrong with it. I was previously charged $2100 to replace the leaking gas tank after they told me the tank would not be covered under my new car warranty! I have reported both the leaking gasoline complaint and smoke complaint to the NHTSA. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

The contact owns a 2013 fiat 500. The contact stated that his check engine light had illuminated while driving at 65 mph. He also stated that white smoke had began emitting from the engine. Despite the failure, the contact was able to drive the vehicle to his residence. Upon inspection, the contact stated that there was no oil in the vehicle despite a recent oil change. The contact also stated that the transfer plate clutch pedal had failed multiple times despite the vehicle being placed under NHTSA campaign number: 16V302000 (power train). The vehicle had not been taken to a dealer to be diagnosed. The manufacturer had not been notified of the failure. The vehicle had yet to be repaired. The failure mileage was 47,263

The transmission went out and radiator fluid temp high light came on. Fiat started to not be able to shift or too easily shifted by itself. The safety of others and myself were at risk because the car could have stopped or switched into other gears on the road and caused an accident

I purchased my 2018 Fiat 500X POP used in April 2023 with only 22k miles. This past weekend 12/16 when I would first start my car up and get ready to leave in the mornings after having been parked for the night, my car would start up normal and I could proceed down the street. The minute I apply the break my car would lose power, stall out or shut off completely. I would press the start button, release the break, shift the gear to drive and proceed forward. I would go about 20 mph as I was driving in a residential area then my car would stall out and shut off again leaving stuck in the roadway. I repeated the start process to pull over to a safe location. I called the dealer and they said there are no recalls for this issue, however, I located one, but my VIN is not coming back as one of the affected vehicles. This is extremely dangerous as I live in an area with freeways as the only way to get to certain areas and cannot have this vehicle shutdown on freeways because it could result in a bad accident. I am looking for any assistance I can receive from this complaint. Fiat is not helpful, and the closest dealer is 2hrs from my residence

So the dealer fixed the transmission / power train recall in 2020, my car is now doing exactly what the recall states, getting stuck in park, asking me to put engine in neutral and then drive without the car moving, so on and so forth. Fiat, as well as the repair dealer northside imports, is refusing to fix this issue as they state the car is out of warranty, and they feel they fixed the recall. This car only has 73k miles on it. The other issue of complaint is that the wire melted on the blower fan for the ac unit. Smelled burning wires in the car, and both fiat and dealer state that is normal wear and tear. That is not, as it could have caused a fire inside the car, luckily i was able to pull over and put out the smoldering wire. I need this fixed, and fiat is refusing to cover. They stated i need a new power train module and transmission which cost 12k which is 4k higher than the actual value of the car. During this whole time, fiat and the dealership was recommending that i purchase a new car. I want to know how i can get this fixed or the manufacturer to acknowledge they have a safety issue. I also got charged 326 dollars just for them to diagnose the issue. Nothing fixed. 326 dollars to plug in a machine for 15 minutes. This is very wrong

The contact owns a 2014 fiat 500. While at a stop, the accelerator pedal was depressed but the vehicle failed to accelerate. The contact noticed smoke coming from the tires. In addition, the contact stated that the vehicle failed to start. The failure recurred on numerous occasions. The vehicle was taken to a dealer who diagnosed that the transmission ball bearings needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,000

Vehicle is unable to fully charge. It stops without notice and has left us stranded. The car has been at the dealership for seven months. The dealership duplicated the problem, but has been unable to repair it. There are now six (6) other 2024 500e’s at Larry H Miller Fiat in Aurora Colorado with the same problem

In 2019 my 2013 500e wouldn't start/take a charge. I towed it to the dealer and after more than a month and $2250 they replaced the PIM module and HV battery pack. Fast forward to 2022 and I received the SERVICE ELECTRIC VEHICLE SYSTEM error. I drove the car to the dealer. They are claiming the failure is the HV battery cooling system is leaking coolant in to the battery itself and the only repair is full replacement. They are also claiming the battery is not under any warranty at this time. Any thoughts or advice on next steps would be appreciated. I cannot believe the HV battery would need to be replaced twice in 3 years

Component: Fuel pump failure defect. Risk: accident with injury/death due to lack of mobility. Manufacturer Confirmed: YES, via Recall notice Y92/NHTSA 21V-879. Component Inspected: NO!. That's what I want! Warning lamps / Symbols: Uknown at this time. I am in possession of a letter from FCA US LLC in regard to my vehicle being subject to a recall, specifically Y92 / NHTSA 21V-879 (Defective fuel pump). When contacting all dealers in a 50-mile radius for completion of this recall repair, I am told that they don't have the capability to perform the repairs based on the fact that I didn't purchase my vehicle from them (my purchase was a private sale). When contacting Fiat Customer Care, a supervisor said that they can't force the dealers to repair my vehicle being that they are independently owned and operated. Now here I stand with a vehicle that has a safety issue, an issue recognized by the manufacturer who issued the Recall Notice, an issue that NHTSA is aware of, and the manufacturer saying there is nothing they can do. I am sure I am not the only one having this problem with FCA US LLC. I want an investigation to be conducted as to how FCA US LLC is able to issue a Recall Notice, yet not enforce its completion. But more importantly, I want my vehicle repaired as i should be!