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RAM Promaster City VIN Check

NHTSA holds 85 owner complaints on the RAM Promaster City from 59 production runs; the worst run has 4, the typical one 1.4.

NHTSA complaint records · 85 complaints · 59 runs · 2015–2022 · Updated Nov 4, 2026
Quick answer

The most-reported Promaster City run is ZFBERFBTXF6 (2015 builds) with 4 complaints, 2.9× the typical run. Engine problems make up 29% of reports; 2015 is the worst model year at 1.9 complaints per run; NHTSA lists 10 recall campaigns for Promaster City model years 2015–2021.

Which build runs owners report most

A production run is the first 11 characters of the VIN: plant, model year, body and engine. The RAM Promaster City has 59 of them on record. The five runs at the top of this table hold 21% of every Promaster City complaint on file.

FIG.01·RAM Promaster City — complaints by production run
Production run (VIN 1–11)YearComplaintsInvolved a crashFire
ZFBERFBTXF6••••••201541—
ZFBERFAT3F6••••••20154——
ZFBERFAB6H6••••••20174——
ZFBERFAT4G6••••••20163——
ZFBERFBT4F6••••••20153——
ZFBERFBT7F6••••••20153——
ZFBERFAT7F6••••••20153——
ZFBERFBT0G6••••••20163——
ZFBERFAT2F6••••••20152——
ZFBERFAT6G6••••••20162——
ZFBERFAT5G6••••••20162——
ZFBERFAB2H6••••••20172——
ROWS 12·SOURCE NHTSA complaint records, grouped by VIN prefix

Each of the other 47 Promaster City runs has 2 complaints or fewer. ForCar has checked 20 Promaster City VINs so far, most often 2022, 2015, 2019 builds; 2 of them belong to one of the 12 runs above.

Which model years to check twice

Complaints per production run, so a year that simply sold more does not top the list. On the RAM Promaster City the gap between build years is 1.9×: a 2015 car draws 1.9 complaints per run, a 2019 one 1.

FIG.02·RAM Promaster City — complaint rate by model year
YearPer runComplaintsRunsCrashes
20211.354—
20191551
20171.41712—
20161.42720—
20151.928151
ROWS 5·SOURCE NHTSA complaint records

Heaviest year here is 2015 at 1.9 complaints per run; lightest is 2019 at 1.

What to inspect on this car

One system accounts for 29% of everything RAM Promaster City owners report: Engine, 30 of 85 complaints. Start the pre-purchase inspection there.

FIG.03·RAM Promaster City — most-reported systems
SystemComplaintsInvolved a crashFire
Engine30—1
Electrical System27—1
Power Train231—
Unknown Or Other9—1
Exterior Lighting5——
Structure4——
Vehicle Speed Control3——
Electronic Stability Control (esc)3——
ROWS 8·SOURCE NHTSA complaint records

Recalls to check against your VIN

NHTSA has 10 recall campaigns on the RAM Promaster City; the 6 below cover build years 2015 to 2021. These are for the model and year; whether one is still open on a given car, only that VIN can tell.

FIG.04·RAM Promaster City — recall campaigns
CampaignComponentModel years
21V728000Exterior Lighting:turn Signal2019–2021
17V824000Equipment2015–2017
17V601000Equipment:other:labels2015–2017
21V147000Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module2020–2021
16E039000Electrical System:software2015–2016
16V253000Electrical System:software2015–2016
ROWS 6·SOURCE NHTSA recall campaigns

21V728000 was opened in 2021 on cars built from 2019: 2 years on the road before the recall.

How serious were they

Of the 85 reports on the RAM Promaster City, 2.4% involved a crash against 5.8% across all vehicles, below the norm.

FIG.06·RAM Promaster City — complaint severity
OutcomeRAM Promaster CityAll vehicles
Complaints filed851,115,966
Involved a crash2 (2.4%)64,194 (5.8%)
Involved a fire2 (2.4%)26,974 (2.4%)
Injuries reported258,013
Deaths reported02,728
ROWS 5·SOURCE NHTSA complaint records

Crash-related reports run 59% below the all-vehicle rate.

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How this check works

The file behind this page holds 1,115,966 complaints filed with NHTSA between 1981 and 2026, across 298,921 production runs. The RAM Promaster City share of that is 85 complaints over 59 runs, 0.01% of everything on record.

Everything on the RAM Promaster City
Recalls20 campaignsFuel economy24 mpg bestReliability4.0/5Common problems236 complaintsUsed prices2,206 listingsWhat yours is worthValue by year & mileageInsurance costEstimated per yearWindow stickerOriginal Monroney labelDecode a VINWhat each character meansAbout this car2015–2026

Frequently asked questions

How do I check a RAM Promaster City VIN for free?

Enter the 17 characters above. ForCar matches the first eleven, the production run, against 85 NHTSA complaints from 59 Promaster City runs and 10 recall campaigns. No account, no card.

Which Promaster City production run has the most complaints?

ZFBERFBTXF6, a 2015 build, with 4 complaints, 1 of them after a crash. The typical Promaster City run has 1.4.

Which Promaster City years have the most complaints?

Per production run, 2015 is heaviest at 1.9 complaints per run and 2019 lightest at 1.

How many Promaster City complaints involve a crash?

2.4% of 85 reports, against 5.8% across all vehicles; 2 involved a fire.

Complaint and recall records from NHTSA, grouped by VIN production run (characters 1–11). Per-run rates computed by ForCar. Federal data covers safety only — title, odometer and insurance history are not included. Last updated Nov 2026. — ForCar Reviewed by , founder of ForCar.
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