POLESTAR

Polestar Problems

637 owner complaints across 2 Polestar models. Below — what fails first, how often it ends in a crash, and which models draw the most reports.

NHTSA owner complaints · 637 reports · 2 models · Updated Aug 5, 2026
Quick answer

Polestar owners have filed 637 complaints with NHTSA across 2 models. On average the car was 2.44 years old when the problem happened, and 77.5% of reports fall inside the first three years — while the factory warranty was still running.

What breaks on Polestar

The systems Polestar owners report most, and how often each failure ended in a crash.

FIG.01·Polestar — what breaks
SystemComplaintsShare of PolestarEnded in a crash
Back Over Prevention36957.9%0%
Electrical System528.2%0%
Unknown Or Other345.3%0%
Visibility/wiper162.5%0%
Electrical System,unknown Or Other111.7%0%
Unknown Or Other,visibility/wiper81.3%0%
Unknown Or Other,back Over Prevention71.1%14.3%
Suspension60.9%0%
ROWS 8·SOURCE NHTSA owner complaints

When Polestar problems show up

FIG.02·Polestar — when problems appear
MeasureValueWhat it means
Average age at failure2.44 yearsHow old the car was when the problem happened
Reported inside 3 years77.5%Share of complaints filed while the factory warranty was likely still running
Complaints describing a crash8Of 637 total
Complaints describing a fire0Of 637 total
ROWS 4·SOURCE NHTSA owner complaints

A low average age does not automatically mean a fragile car: a brand with a young fleet on the road will always skew early. Read it next to the share reported inside three years.

Which Polestar models draw the most complaints

Volume follows sales, so a bestseller will always top this list. The columns worth reading are age at failure and how many reports ended in a crash.

FIG.03·Polestar models by owner complaints
ModelComplaintsShare of PolestarAvg age at failureCrashes
POLESTAR 256288.2%2.7 yrs4
POLESTAR 37511.8%0.2 yrs4
ROWS 2·SOURCE NHTSA owner complaints

Polestar complaints by model year

A bad generation shows up here as a block of years, not as a single spike. Recent years look quiet simply because those cars are young and still under warranty.

FIG.04·Polestar complaints by model year
Model yearComplaintsCrashesFires
2025764
2024181
20231091
20222921
20211421
ROWS 5·SOURCE NHTSA owner complaints

What Polestar owners report

Grouped by the system owners named. Open any row for the full reports, in their own words — one per model so the same fault does not repeat.

Back Over Prevention 58% 369 Read
2022 Polestar POLESTAR 2

The backup camera continues to fail to turn on. The car will intermittently report “Camera is temporarily unavailable”. This persists for minutes at a time. I cannot figure out how to get the camera to turn on when this happens. It already received the OTA “fix” for this but it did not fix the issue

Electrical System 8% 52 Read
2022 Polestar POLESTAR 2

Car was charging normally and all of a sudden it stopped charging both level 2 and DC. No warning nothing and seems like a common occurrence in this car and after warranty is over. Have ready many have this happen to them. Shop says that it’s the OBC needs to be replaced which isn’t a cheap replacement. Usually a car would give a warning and not completely die on you. Most say that Dc would work and not the level 2. Which should be part of the the propulsion related part and covered on the 8year/100k warranty. But they say it’s not

2025 Polestar POLESTAR 3

Failed to schedule recall RP1063 repair with dealer Boston Polestar (617) 925-7300 for my Polestar 3. I contacted Boston Polestar several times to schedule the recall RP1063 repair, but I was unable to get an appointment. The call operator redirected me to the Polestar service department, which was always busy. The operator left notes for the Polestar manager and promised I would receive a call back, but no one called back. Please help. Best, Jun

Unknown Or Other 5% 34 Read
2025 Polestar POLESTAR 3

Vehicle has multiple ongoing defects, most critically a malfunctioning occupant detection system causing the alarm to activate randomly, including overnight when the vehicle is empty. This creates a safety concern and repeated public disturbances. The issue has not been resolved despite multiple service attempts. Additional issues include persistent propulsion system fault messages, repeated major service warnings, and intermittent system errors. The vehicle experiences charging failures, with inconsistent ability to charge at home or public stations. Infotainment system is extremely slow and unreliable, and both the center display and driver screen reset unexpectedly while driving or parked. Driver-side window intermittently reports as open or cracks open without input. Bluetooth and Apple CarPlay connections are unreliable. Driver profile settings do not consistently adjust seating and mirror positions. Mechanical issues include a glove compartment that does not open, premature wiper failure, and a front wheel center cap that detached while driving. Vehicle has required multiple tows and has been in service for an extended period (approximately one month) without resolution. Issues persist despite repeated repair attempts by an authorized service center. Polestar corporate has ghosted me and no longer will help

2022 Polestar POLESTAR 2

Failure of backup camera to display. This is a persistent problem that remains, despite having the latest software. I have a video showing the camera not working, that the vehicle is in reverse, and showing software version

Visibility/wiper 3% 16 Read
2022 Polestar POLESTAR 2

I have had ongoing problems with backup camera, as does everybody else with this car. I was promised a fix in January and the camera is still not working correctly

Electrical System,unknown Or Other 2% 11 Read
2021 Polestar POLESTAR 2

The backup camera has progressively been made worse by software updates. It is often nonfunctional, shows a black screen, or excessively flickers, making it hard or impossible to see

Unknown Or Other,visibility/wiper 1% 8 Read
2022 Polestar POLESTAR 2

During reversing the rear view camera stopped functioning. Attempts to toggle the camera setting did not correct the issue. After years, this problem still exists and is unacceptable. When will the NHTSA enforce an actual fix from Polestar? The computer has insufficient processing power and RAM to reliably function and the cameras are included in that function

Unknown Or Other,back Over Prevention 1% 7 Read
2022 Polestar POLESTAR 2 · crash

While backing up, my vehicle collided with a an approaching vehicle due to reduced rear visibility. At the time of the incident, the rearview camera system did not display any image on the center screen. There were no warning messages or indicators alerting me to a malfunction prior to or during the incident. The loss of rear camera function put my safety and the safety of others at risk, as I was relying on the system for visibility behind the vehicle. Shortly after the accident, I received a safety recall notice from the manufacturer stating that a defect in the parking assist camera system may reduce rear visibility and increase the risk of a crash. The timing of the incident suggests that the defect may have been present and contributed to the crash, although I was not aware of the issue until after the accident occurred

Suspension 1% 6 Read
2022 Polestar POLESTAR 2

Persistent unresolved front-suspension defect on a 2022 Polestar 2 (Polestar Approved CPO, purchased 03/20/2025). Vehicle pulls right under normal driving on flat, level pavement — a directional control hazard requiring constant steering correction at highway speed. A front-suspension noise over bumps developed after recent repairs. The Polestar-authorized dealer (University Volvo / Polestar Charlotte) made FIVE repair attempts on this same complaint without resolving it: 10/23/2025; 11/04/2025; 04/01/2026; 04/15/2026; and 04/17–04/27/2026. Five alignments performed. Both upper strut bearings replaced 04/15/2026 (Inv #XXX , $1,499.44). On the next visit the dealer replaced a control arm and did additional shock and bearing work as no-charge line items (Inv #263452, $279.19) — implicitly acknowledging the prior repair was inadequate. Within one block of leaving the dealer on 04/15, vehicle developed a new front-right rattle that did not exist before. Dealer's own technician notes on Inv #XXX state verbatim: "test drove vehicle and could not verify any pulling while driving" — repair performed WITHOUT confirmed symptom reproduction. As of 05/04/2026 (six days after pickup), vehicle is again pulling right and now has a NEW noise over bumps. Condition is materially worse than before any repair. This is the subject of Polestar Technical Journal TJ XXX (NHTSA document MC-XXX-0001), which acknowledges creaking/knocking from the upper front suspension on Polestar 2 MY 2021–2024 a

Unverified owner reports filed with NHTSA. Percentages are shares of all 637 Polestar complaints.

Polestar against the rest

FIG.05·Polestar versus other brands
MeasureWhere Polestar sitsOut of
By complaint volume#029 brands with 3,000+ complaints
By age at failure (later is better)#029 brands
Complaints ending in a crash1.3%across all 637 reports
ROWS 3·SOURCE NHTSA owner complaints + ForCar

Ranking by volume says more about how many cars a brand sells than about how they hold up. Age at failure is the fairer of the two.

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How we count

Every figure here comes from complaints owners filed with NHTSA — 1,100,006 of them, covering 1,982 models built between 1981 and 2026.

A complaint is an unverified report: someone wrote down what happened to their car. It is not a confirmed defect and not a recall. What makes the volume useful is the pattern — when thousands of owners of the same build describe the same failure, that is a signal no marketing brochure will give you.

Two things we do that the source does not. First, we compute the age of the car at the moment of failure from the incident date and the model year. Second, we group complaints by the first 11 characters of the VIN — the production series — so a bad plant run does not disappear into a model-wide average.

Frequently asked questions

How reliable is Polestar?

Owners have filed 637 complaints across 2 Polestar models. On its own that number reflects how many Polestar cars are on the road — compare the average age at failure (2.44 years) instead.

What breaks most often on a Polestar?

The most reported system is Back Over Prevention with 369 complaints.

Do Polestar problems show up under warranty?

77.5% of Polestar complaints describe something that happened in the first three years, while the factory warranty was likely still running.

Which Polestar model has the most complaints?

See the model list above — each card shows its complaint count, and the model page breaks it down by year and by system.

Owner complaints from NHTSA, published as filed and unverified. Age at failure computed by ForCar from incident date and model year; production series grouped by the first 11 VIN characters. Last updated Aug 2026. — ForCar Reviewed by , founder of ForCar.