Owners have filed 32 complaints on the RAM ProMaster 2500, covering 2015–2023. The system named most often is Power Train (13 reports). Worst years by volume: 2015, 2021, 2020; cleanest: 2023, 2020, 2021. 1 reports describe a crash. On average the car was 3.1 years old when the problem happened.
What breaks on RAM ProMaster 2500
Grouped by the system owners named — percentages are shares of all 32 ProMaster 2500 complaints. Open any row for the full reports in owners' own words.
Power Train 13 Read
The contact owns a 2021 Ram Promaster 2500. The contact stated while driving 5 MPH uphill, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the vehicle started rolling backwards down the hill. The contact depressed the brake pedal and stopped the vehicle.…
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after…
The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The check engine warning…
Electrical System 5 Read
Parking brake randomly engages at low speeds. This happens very often. Brake pedal requires pump to have solid brake pedal. Dealer couldn't find anything wrong. Randomly says I have blinker lights out and day time lights are out. This model doesn't have day time running lights. This van also in in windy conditions…
Purchased a new 2015 promaster 2500 in 2015 and experience engine problems after 2 years. In 2020 fuel injection and engine cooler fan issues. Each time the light bulbs (headlights) are changed they go out within a few months. I'm scheduled for a few recalls and waiting for the parts to come in for the engine cooler…
After an extended period of time, the headlight assembly becomes destroyed from the constant burning of the vehicle daytime running lights. This issue on this model vehicle requires the assembly to be replaced within 25,000 miles from the last installation
Exterior Lighting 3 Read
The low beam headlights keep burning out. Numerous times a year
The contact owns a 2015 ram promaster 2500. While driving at approximately 55 mph, the headlights failed to illuminate. The vehicle was taken to several unknown dealers and the contact was advised that he would have to pay out of pocket for the repairs. The vehicle was not repaired. The manufacturer was notified. The…
The contact owns a 2015 ram promaster 2500. While driving approximately 70 mph, the vehicle experienced an electrical failure and the headlights stopped working. The vehicle was not diagnosed or repaired. An unknown dealer was contacted and stated that, since there was no recall on the vehicle, the contact would be…
Structure 2 Read
Driver side door patch failed. Can not keep door closed
I have had problems with my brakes sense I got my van, the pads wear fast and leave black dirt all overs the wheels, and nothing gets done about it. The headlights I have had to replace drivers and passengers side at least 4 times each, and they just burnt out again. Now the rear cargo door latch handle just fell…
Engine 2 Read
The contact owns a 2015 ram promaster 2500. The contact stated that when the vehicle turned off, the engine cooling fan remained on for fifteen seconds and then shut off. The contact mention an odor of antifreeze emitted through the vent when the air condition was running. The contact received notification of NHTSA…
In 2018 we had a major radiator problem, fan, fluid, hoses all blew all over a customers driveway. This was the final straw after being stranded and towed several times to the dealership with only 26k miles on the truck. Finally, raised enough fight and called chrysler/dodge and they opened a case and fixed problem.…
Suspension 2 Read
Complaint numbers: 10967663, 10967668, 10967666 and 10967670, were all filed less than 24 hours ago. Attached is more supporting documentation on the "7" zenith drivetrain failures and lack of support from zenith despite our request for service and being under warranty. We have had to purchase other conventional fuel…
The coupler between the motor and the transmission has repeatedly failed; also, the axle has failed twice, the last axle failure the shaft split in half and part of it ended up in the gear box. The a/c continually leaks as the high pressure hose from condensor to compressor is too short. The attached is a lawsuit that…
Seats 1 Read
The brakes on this Ram Promaster 2500 failed 100 percent with the pedal going to the floor and not returning upwards. This occurred without warning. The drivers' safety and the safety of cross traffic were at extreme risk. With no brakes, the vehicle crossed through a T intersection and came to an abrupt stop after…
Back Over Prevention 1 Read
The contact owns a 2023 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made…
ProMaster 2500 years to avoid — and the clean ones
Complaints per model year. More reports usually means more cars on the road as well as more trouble, so read the crash and fire columns alongside the count.
| Model year | Complaints | Top system | Crashes | Fires |
|---|---|---|---|---|
| 2023 | Back Over Prevention | — | — | |
| 2021 | Power Train | 1 | — | |
| 2020 | Power Train | — | — | |
| 2015 | Electrical System | — | — |
The same model year, different builds
Every complaint carries the first 11 characters of the VIN — plant, year, body and engine. That is a production series, and complaints are spread across them very unevenly.
| Measure | Value |
|---|---|
| Distinct production series | 28 |
| Average complaints per series | 1.1 |
| Worst single series | 2 complaints |
| Average age at failure | 3.1 years |
A model average of 1.1 hides a worst series at 2. Enter a VIN above to see the numbers for that exact build instead of the model as a whole.
Owners reported these. Find out if yours is one of them.
- Complaints matched to the exact production run, not just the model
- What the car is worth given what tends to fail on it
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How we count
Every figure here comes from complaints owners filed with NHTSA — 1,100,006 of them, covering 1,982 models built between 1981 and 2026.
A complaint is an unverified report: someone wrote down what happened to their car. It is not a confirmed defect and not a recall. What makes the volume useful is the pattern — when thousands of owners of the same build describe the same failure, that is a signal no marketing brochure will give you.
Two things we do that the source does not. First, we compute the age of the car at the moment of failure from the incident date and the model year. Second, we group complaints by the first 11 characters of the VIN — the production series — so a bad plant run does not disappear into a model-wide average.
Frequently asked questions
What are the worst years for the ProMaster 2500?
By complaint volume, 2015, 2021, 2020 drew the most owner reports. Bear in mind that popular years put more cars on the road, so check the crash and fire columns too.
Which ProMaster 2500 years are the cleanest?
2023, 2020, 2021 have the fewest complaints on file. For recent years that can simply mean the cars are young.
How many complaints does the RAM ProMaster 2500 have?
32 owner complaints filed with NHTSA, covering 2015–2023. Of those, 1 describe a crash and 0 a fire.
Are these complaints verified?
No. They are unverified reports from owners. NHTSA publishes them as filed and investigates only a fraction. The value is in the pattern, not in any single report.
Can I check complaints for one specific car?
Yes — enter its VIN above. We match the first 11 characters, which identify the plant, year, body and engine, so you get complaints on that exact production series rather than the whole model.