Owners have filed 355 complaints on the Volkswagen CC, covering 2012–2017. The system named most often is Air Bags (124 reports). Worst years by volume: 2012, 2014, 2015; cleanest: 2017, 2016, 2015. 16 reports describe a crash, 3 a fire. On average the car was 4.5 years old when the problem happened.
What breaks on Volkswagen CC
Grouped by the system owners named — percentages are shares of all 355 CC complaints. Open any row for the full reports in owners' own words.
Air Bags 124 Read
The contact owned a 2017 volkswagen cc. The contact stated while driving 30-35 mph in the rain, they crashed into the rear of an unknown vehicle. The contact struck his head on the front windshield. There were no warning lights illuminated. The air bags did not deploy. The contact sustained injuries to his head and…
Takata recall. The contact owned a 2014 volkswagen cc. While driving approximately 10 mph, the vehicle accelerated out of control across the road and crashed into a couple of trees in a neighbor's yard. There were no warning indicators illuminated. The contact stated that only the driver side air bags deployed. A…
Airbag non deployment after 2 service recalls. I don’t feel safe driving my children around in a car that is not equipped for safety. Fuel pump control module is not working probably even after service recall. Engine malfunctioning
Engine 48 Read
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank… recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the…
The contact owns a 2014 volkswagen cc. The contact stated that the engine warning indicator remained illuminated while driving various speeds. The vehicle was taken to jim ellis volkswagen of atlanta (5901 peach st blvd, atlanta, ga 30341) where it was diagnosed that the fuel pump needed to be replaced. The vehicle…
Error code P2015 was generated which is the air intake manifold. Volkswagen mechanic said we shouldn't drive very much due to it could get worse. Replacement would cost $1812.50, local shop charged $893.00. Volkswagen has since issued a extended warranty which my vehicle falls under but I'm getting push back on being…
Fuel/propulsion System 46 Read
The contact owns a 2012 volkswagen cc sport. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact was able to push the vehicle to the independent mechanic where he purchased the vehicle. The mechanic diagnosed the vehicle with a defective fuel pump and had the fuel pump…
There have been 3 incidents in which my vehicle suddenly, without warning shuts down (absolutely no power) while I am driving on the highway, approximately 30 mph. I was fortunate that there was significant traffic and the vehicle had enough momentum to get to the emergency lane. I placed the vehicle in park and let…
17V509 recall number on certain vehicles, there could be an interruption in electrical power to the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle is in motion, which could…
Electrical System 42 Read
The contact owns a 2012 volkswagen cc. While driving uphill at approximately 65 mph and attempting to pass another vehicle, the contact's vehicle lost acceleration and the epc warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. When the vehicle was…
Takata recall. On a daily basis my car loses all electrical power and shuts completely off while driving on a city street, highway and has even happened while turning. It's a tremendous safety concern, as I have to stop in the middle of the road, put the car in park and try restarting. This has caused several car pile…
The contact owned a 2012 volkswagen cc sport. The contact stated while driving 55 mph, she saw smoke emerging from the vents. Upon exiting the vehicle, the contact heard a loud pop noise and fire began to engulf from the dashboard. There was no crash or injuries due to the fire. The air bags did not deploy. The fire…
Steering 19 Read
Clock spring went out so airbag and horn do not work
The car had an air bag recall fixed and a few weeks later the air bag light came on and the horn won't work. Now the dealership wants the customer to pay for repairs stating that it is the clock spring that is broken. This problem is a direct result of the air bag repair
Clock Spring Failure. Should have been included in recall (2015 CC), but told my specific vehicle isn't by VW. Caused airbags to not work and multiple other fault codes
Power Train 15 Read
The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The…
When I put my car in drive (to move forward) from a cold start, the vehicle hesitates, does not respond to the accelerator pedal, and does not move. During this time, the transmission does not engage, and the vehicle shakes and produces a loud clunking sound from underneath. After that faulty start, the vehicle…
Dealer states forward clutch and dual mass flywheel needs replacement based on diagnosis and mechanic experience as they cannot "check" these parts. They also state I need to replace injectors and have a "manual decarbon" procedure due to the direct injection system creating carbon deposits. These are apparently well…
Exterior Lighting 8 Read
Constantly receiving message, ' adaptive front lighting system.' after research I noticed that this is a recall issue on other models of the same year and I feel that this is connected being that it's the same message received as the other models. Vehicle is stationary and I receive the message every time I start the…
Unknown
Failed state safety inspection: 'fog lights remain on once hi-beam lights are activated.' my wife purchased a brand new 2015 volkswagen cc from atlanta georgia volkswagen dealership. She moved from ga to md in april 2018. Therefore, she had to have the car md safety inspected. The car failed because the fog lights…
Wheels 8 Read
Driving on us-95 outside of philadelphia pa. Changed lanes from left lane to center. Small rut between lanes. Right from wheel failed. When changing the tire, I noticed the wheel completely cracked along the circumference on the flat sect where it meets the side ramp of the wheel going towards the bead. The tire…
This letter is a follow up to a verbal complaint I filed with volkswagen customer care. On may18th 2011, the right front wheel on my 2012 vw cc shattered as I drove down interstate 95 as it passes thru the town of greenwich. My concern is focused on the safety of the wheel design and my belief that the over inflation…
Nature of the matter; purchase a cc 2012-volkswagen from dealership 7/3/12 with 9,972 delivery miles. On 11/9/2012 took car in loud roaring occurring noise coming from the tires whiling driving at freeway speeds 55mph conti-pro-2-354-17(23545r1794h) while driving on freeway seen like the tires or going to explode!!…
CC years to avoid — and the clean ones
Complaints per model year. More reports usually means more cars on the road as well as more trouble, so read the crash and fire columns alongside the count.
| Model year | Complaints | Top system | Crashes | Fires |
|---|---|---|---|---|
| 2017 | Air Bags | 1 | — | |
| 2016 | Air Bags | 1 | — | |
| 2015 | Air Bags | — | — | |
| 2014 | Air Bags | 3 | — | |
| 2012 | Air Bags | 11 | 3 |
The same model year, different builds
Every complaint carries the first 11 characters of the VIN — plant, year, body and engine. That is a production series, and complaints are spread across them very unevenly.
| Measure | Value |
|---|---|
| Distinct production series | 131 |
| Average complaints per series | 2.7 |
| Worst single series | 13 complaints |
| Average age at failure | 4.5 years |
A model average of 2.7 hides a worst series at 13. Enter a VIN above to see the numbers for that exact build instead of the model as a whole.
Owners reported these. Find out if yours is one of them.
- Complaints matched to the exact production run, not just the model
- What the car is worth given what tends to fail on it
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How we count
Every figure here comes from complaints owners filed with NHTSA — 1,100,006 of them, covering 1,982 models built between 1981 and 2026.
A complaint is an unverified report: someone wrote down what happened to their car. It is not a confirmed defect and not a recall. What makes the volume useful is the pattern — when thousands of owners of the same build describe the same failure, that is a signal no marketing brochure will give you.
Two things we do that the source does not. First, we compute the age of the car at the moment of failure from the incident date and the model year. Second, we group complaints by the first 11 characters of the VIN — the production series — so a bad plant run does not disappear into a model-wide average.
Frequently asked questions
What are the worst years for the CC?
By complaint volume, 2012, 2014, 2015 drew the most owner reports. Bear in mind that popular years put more cars on the road, so check the crash and fire columns too.
Which CC years are the cleanest?
2017, 2016, 2015 have the fewest complaints on file. For recent years that can simply mean the cars are young.
How many complaints does the Volkswagen CC have?
355 owner complaints filed with NHTSA, covering 2012–2017. Of those, 16 describe a crash and 3 a fire.
Are these complaints verified?
No. They are unverified reports from owners. NHTSA publishes them as filed and investigates only a fraction. The value is in the pattern, not in any single report.
Can I check complaints for one specific car?
Yes — enter its VIN above. We match the first 11 characters, which identify the plant, year, body and engine, so you get complaints on that exact production series rather than the whole model.