JOURNEY

Dodge Journey Reliability

Owners filed 5,008 complaints — 5.36 per production run against 3.73 for the market. The typical failure comes at 5 years, and the basic warranty runs out at 3.

NHTSA owner complaints · 5,008 complaints · 2009–2020 · Updated Sep 19, 2026
Quick answer

The Dodge Journey draws 5.36 complaints per production run against 3.73 for the average car — worse than typical. The worst model year is 2009 at 15.38 complaints per run; the best is 2019 at 2.06 — a 7.5-fold gap between two cars wearing the same badge. Failures cluster at 5 years, so only 23.9% of them fall inside the 3-year basic warranty.

Dodge Journey years to avoid — and the best ones

The Dodge Journey year to avoid is 2009, at 15.38 complaints per production run. The best is 2019 at 2.06 — 7.5 times cleaner for a car wearing the same badge. Both figures are rates, not totals: a raw count only tells you which year sold well, so the best-selling year always looks like the worst car. Dividing by the number of production runs strips sales volume out and leaves the fault rate.

FIG.01·Dodge Journey — complaint rate by model year
Model yearPer runComplaintsRunsEnough history?
20203.056421yes
20192.069948yes
20183.1122472yes
20172.4818675yes
20163.8437297yes
20154.31521121yes
20143.7388105yes
20133.7832185yes
20123.933987yes
20112.2314766yes
201010.1496395yes
200915.38138490yes
ROWS 12·SOURCE NHTSA complaints, grouped by VIN production run

Among the 12 Dodge Journey years with enough history, the three to walk away from are 2009, 2010, 2015; the three worth hunting are 2014, 2016, 2012. Anything marked «too new» sits outside the ranking on purpose — complaints keep arriving for a decade after a car is sold, so a 2026 build would look flawless next to a ten-year-old one and comparing them would be dishonest.

When it starts to break

Not the calendar year the complaint was filed — the age of the car when it failed. That age decides who pays: inside the warranty the manufacturer does, outside it you do.

FIG.02·Dodge Journey — age at failure
Age at failureComplaintsRunning totalWarranty
0 years2815.7%covered
1 year49215.6%covered
2 years41323.9%covered
3 years45133%you pay
4 years47742.7%you pay
5 years72457.3%you pay
6 years68471.1%you pay
7 years43479.9%you pay
8 years34486.8%you pay
9 years28192.5%you pay
10 years16595.8%you pay
11 years9897.8%you pay
12 years5398.8%you pay
13 years3299.5%you pay
14 years1799.8%you pay
15 years8100%you pay
ROWS 16·SOURCE NHTSA complaints with incident dates

Basic warranty on this car is 3 years / 36,000 miles. Only 23.9% of reported failures happen inside it — the remaining 76.1% come out of the owner's pocket. Powertrain cover (5 years / 60,000 miles) reaches further, but it only covers engine and transmission, and most complaints here are not either.

What actually fails — and at what age

Ordered by how often owners reported each system, with the age at which it typically goes. On a Dodge Journey the early trouble is Service Brakes — reported at around 3.6 years, so a car still under warranty is the one to check for it. What waits further out is Electrical System at 5.5 years — past every basic warranty, and the bill lands on whoever owns the car then.

FIG.03·Dodge Journey — what fails and when
SystemComplaintsTypical ageCrashFire
Electrical System19785.5 yrs3145
Service Brakes9363.6 yrs527
Engine9074.9 yrs1434
Air Bags6205.7 yrs1105
Unknown Or Other5985.9 yrs1614
Power Train4854.9 yrs1614
Steering3225.3 yrs174
Seats2926.4 yrs22
ROWS 8·SOURCE NHTSA complaints

What else in this class

Same vehicle class as the Dodge Journey, so the comparison is fair — an estate against an estate, not against a coupé. These 6 share its class; open any of them to see its own build years and failure ages side by side with the Journey.

FIG.05·Dodge Journey — rivals in the same class
Same class as the JourneyComplaints on recordRecall campaignsYears built
Honda Pilot9,2161972003–2026
Ford Escape28,3662272001–2026
GMC Terrain3,145452009–2026
Volkswagen Tiguan2,219672009–2026
Volkswagen Atlas1,941752018–2026
Jeep Compass3,959472006–2026
ROWS 6·SOURCE NHTSA complaints and recall campaigns

These are totals, not rates: a model that sold in millions collects more of both. Open one to see its complaints per production run — the figure this site is built on.

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How we measure it

Reliability scores usually arrive as a number out of five with no working shown. The Dodge Journey figure here comes out of 5,008 individual reports, and here is exactly how they were turned into a rate — two steps in it are arguable and you should be able to argue with them.

Rate, not total. Volume alone would decide the ranking, so we divide by the number of production runs — the distinct first-eleven-character VIN prefixes on record. The Dodge Journey alone splits into 935 runs carrying 5,008 complaints — 5.36 per run against 3.73 for the market.

Age, not year. Incident date minus model year gives the age at failure, which is what the warranty question turns on. It is why our «worst year» rankings exclude anything built in the last 6 years — those cars simply have not had time to break yet.

What this is not. Filing with a federal regulator takes effort, so what you see are faults someone judged serious — not scratched paint, not running costs, not how nice the car is to live with. For the Dodge Journey the file runs from 2009 to 2020, so the older years carry a full life of reports and the newest carry almost none.

Frequently asked questions

Is the Dodge Journey reliable?

It draws 5.36 complaints per production run against 3.73 for the average car, so worse than typical. Failures cluster around 5 years of age.

What are the best and worst years for the Journey?

Worst is 2009 at 15.38 complaints per run; best is 2019 at 2.06. Years newer than 6 are excluded — they have not had time to accumulate complaints.

How long does a Journey last?

Complaints reach their halfway point at 5 years. That is when faults start being reported in volume, not when the car stops — but it is the point at which ownership starts costing money.

Will the warranty cover it?

Basic cover is 3 years / 36,000 miles, and 23.9% of reported failures fall inside it. The rest are yours.

What fails most often?

Electrical System with 1,978 complaints, typically at 5.5 years of age.

Complaint records from NHTSA, grouped by VIN production run (characters 1–11). Rates, age-at-failure and warranty coverage computed by ForCar. Model years newer than 6 years are excluded from rankings — complaints accumulate for a decade. Last updated Sep 2026. — ForCar Reviewed by , founder of ForCar.
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